The World Bank Report No: ISR8200

Implementation Status & Results Social Services Delivery Project (P055383)

Operation Name: Social Services Delivery Project (P055383) Project Stage: Implementation Seq.No: 24 Status: ARCHIVED Archive Date: 08-Jan-2013 Country: Albania Approval FY: 2001

Public Disclosure Authorized Product Line:IBRD/IDA Region: AND CENTRAL Lending Instrument: Specific Investment Loan Implementing Agency(ies): Ministry of Labor and Social Affairs and Equal Opportunities, Social Insurance Institute Key Dates Board Approval Date 07-Jun-2001 Original Closing Date 31-Mar-2008 Planned Mid Term Review Date Last Archived ISR Date 01-Jul-2012 Public Disclosure Copy Effectiveness Date 28-Dec-2001 Revised Closing Date 30-Mar-2013 Actual Mid Term Review Date 15-May-2006

Project Development Objectives Project Development Objective (from Project Appraisal Document) The project development objective is to improve standards of living of poor and vulnerable population groups in Albania by: (a) increasing their access to well targeted and effective social care services; (b) assisting the Government to develop effective social care policy and improve its capacity for delivery and monitoring of social care services; and (c) improving the effeciency and effectiveness of the pension system in Albania, through: (i) improving pension system administration, (ii) institutional strengthening including improved capacity for pension policy development, and (iii) improving public understanding of the pension system. the Project Development Objective been changed since Board Approval of the Project? Public Disclosure Authorized Yes No

Component(s)

Component Name Component Cost COMPONENT 1: POLICY DEVELOPMENT 6.25 COMPONENT 2: MONITORING AND ADMINISTRATION OF SOCIAL SERVICES 0.40 COMPONENT 3: COMMUNITY-BASED SOCIAL SERVICES 6.88 COMPONENT 4: PROJECT MANAGEMENT, INFORMATION SYSTEM AND MONITORING 1.47

Overall Ratings Previous Rating Current Rating Public Disclosure Authorized Progress towards achievement of PDO Moderately Unsatisfactory Moderately Satisfactory Overall Implementation Progress (IP) Moderately Unsatisfactory Moderately Satisfactory Overall Risk Rating Moderate

Public Disclosure Copy Implementation Status Overview Following Government's request, the Bank has agreed on a 6 months Project extension, to ensure successful achievement of the Project Development Objectives. The new project closing date is March 31, 2013. Also, a minor reallocation of funds has been approved, using cost-savings as well as regrouping certain activities for simplifying Project

Page 1 of 7 Public Disclosure Authorized The World Bank Report No: ISR8200

implementation. The Social Insurance Institute (SII) has procured its furniture, including for the Archive (specific shelves for storing all insurance system's paper evidence) as well as the remaining shopping packages (including the IT licensing). Meanwhile, though there have been considerable delays in the procurement of equipment for the SII Archive, this process is now completed. With SII’s strong commitment in implementing the remaining activities, it is expected that SII Archive will be fully functional by Project’s closing.

Locations Country First Administrative Division Location Planned Actual Albania Not Entered Durres County

Albania Not Entered Shkoder County

Albania Not Entered County Public Disclosure Copy Albania Not Entered Vlores County

Results

Project Development Objective Indicators Indicator Name Core Unit of Measure Baseline Current End Target Improved client services in pension Text Value 49% 49% 70% administration -"added w/AF" Date 30-Sep-2010 26-Dec-2012 31-Mar-2013 Comments Value defined based on the The indicator will be updated, results of the first public based on the second survey, opinion survey which is on-going. Central registry of contributors and Text Value None Furniture is contracted, Established beneficiaries introduced and operating - "added expected to be in place end of w/AF" February. Meanwhile equipment is being contracted. Date 30-Sep-2009 26-Dec-2012 31-Mar-2013 Comments On track Improved capacity in SII for pension policy Text Value no unit Actuarial Unit in SII development with actuarial projections and established, projections impact of reform options undertaken by SII drafted -"added w/AF" Date 30-Sep-2009 26-Dec-2012 31-Mar-2013 Comments Achieved. The SII, through its unit, has drafted a number of projections, which are being

Public Disclosure Copy used for the discussions on pension policy development

Page 2 of 7 The World Bank Report No: ISR8200

Improved transparency and public Text Value 44% 75% understanding of the pension system - "added Date 30-Sep-2009 26-Dec-2012 31-Mar-2013 w/AF" Comments A survey is on-going, expected to define the level of public understanding and transparency. When the digital archive will be in place (by project end) all calculations of contributions and benefits will be transparent to beneficiaries. Value

Public Disclosure Copy Increase access of vulnerable groups to daily Number 26.00 43.00 43.00 social care services Date 01-Jun-2001 30-Sep-2009 30-Sep-2009 Comments There were only 26 daily Achieved. A total of 43 A total of 43 centers are in centers with a total of 1300 centers are in place, serving place, serving to 25,000 clients to 25,000 clients clients Improve quality of care in residential services, Text Value None At least 14 residential care by increasing the number of centers which centers meet the general provide these services in accordance with social care services standards general standards Date 01-Jun-2001 30-Sep-2009 30-Sep-2009 Comments target met target met. 14 residential care centers meet the general social care services standards. Improve quality of care in residential services, Text Value None At least 8 residential care by increasing the number of centers which centers are assessed as provide these services in accordance with meeting the relevant service service user specific standards user specific standards Date 01-Jun-2001 30-Sep-2009 30-Sep-2009 Comments Target met Target met. 8 residential care centers are assessed as meeting the relevant service user specific standards. Prepare policy options for improving targeting Text Value None Options for improved of cash social assistance targeting for the cash social assistance are identified and appraised Date 01-Jun-2001 30-Sep-2009 30-Sep-2009 Comments Target met Target met. Options for Public Disclosure Copy improved targeting of cash

Page 3 of 7 The World Bank Report No: ISR8200

social assistance are identified and implemented

Intermediate Results Indicators Indicator Name Core Unit of Measure Baseline Current End Target Periodic Household surveys to inform policy Text Value Limited Household Survey in A system of surveys is in decisions 1998 place (including a HBS) and the data are fully utilized by the Government Date 01-Jun-2001 31-May-2011 30-Sep-2012 Comments Target met Target met. Surveys in place Public Disclosure Copy and used as base for Gov. decisions Increased capacity of Social Insurance Institute Text Value All contribution records are on On track. The process of 100% of all contribution to detect and reduce fraud in the system, via paper transferring is ongoing and is records transferred from securing all the historical contribution and work expected to be completed paper to electronic form history records within project closing date Date 31-Mar-2008 26-Dec-2012 31-Mar-2013 Comments Reduced number of documents required for Text Value 8 on average 8 3 applying for the pension benefit - "added w/AF" Date 30-Sep-2009 26-Dec-2012 31-Mar-2013 Comments On track. Although currently the number of documents is unchanged, the establishment of the archive database will reduce it to the target number Number of days for providing formal response Text Value 60 30 30 days to pension applications (positive or negative) Date 30-Sep-2009 26-Dec-2012 31-Mar-2013 less than 30 days on average - "added w/AF" Comments Achieved. The SII has reached an average no. of 30 days for the formal response to the applications Increased number of contributors with Text Value 0 360,000 (rural+urban) 400,000 (rural + urban) accessible electronic individual records - Date 30-Sep-2009 26-Dec-2012 31-Mar-2013 "added w/AF" Comments On track. The SII is registering electronically the data on contributions, in order to transfer all database to the Public Disclosure Copy digital archive,when thatwill start functioning

Page 4 of 7 The World Bank Report No: ISR8200

Increased number of beneficiaries with Text Value 40,000 100,000 120,000 eligibility and benefit levels checked -"added w/ Date 30-Sep-2009 26-Dec-2012 30-Mar-2013 AF" Comments On track Increased number of SII staff trained in Text Value 1 2 5 undertaking actuarial projections - "added w/ Date 30-Sep-2009 26-Dec-2012 31-Mar-2013 AF" Comments On track. Currently, there are 3 more staff being trained on the actuarial projections Increased number of individuals who know Text Value 80% 80% 90% their pension rights - "added w/AF" Date 30-Sep-2010 26-Dec-2011 31-Mar-2013 Public Disclosure Copy Comments Defined based on the results The indicator will be updated of the first public opinion following the second survey, survey which is on-going Increased number of individuals/companies Text Value 50% 60% 75% who indicate they have improved access to Date 30-Sep-2010 26-Dec-2012 31-Mar-2013 information about their benefits and contributions - "added w/AF" Comments Defined based on the first The value will be defined as public opinion survey results per the results of the second survey, on-going A comprehensive social service strategy is Text Value No strategy in place Strategy adopted and adopted by the Government and is being implementation ocurred as implemented spelled out in the action plan Date 01-Jun-2001 30-Sep-2009 30-Sep-2009 Comments Target met Target met. The strategy is approved and implemented as per the action plan Necessary legal framework introduced Text Value No proper legal framework in The Law on Social Assistance place and Social Services enacted and implemented in all regions. All secondary legislation adopted and implemented. Date 01-Jun-2001 30-Sep-2009 30-Sep-2009 Comments Target met Target met. The legal framework enacted Design and implementation of local social care Text Value None 8 regions have completed and plans are implementing the local social care plans

Public Disclosure Copy Date 01-Jun-2001 30-Sep-2009 30-Sep-2009

Page 5 of 7 The World Bank Report No: ISR8200

Comments Target met Target met. 8 regions have completed and are implementing the local social care plans

Data on Financial Performance (as of 07-Nov-2012)

Financial Agreement(s) Key Dates Project Ln/Cr/Tf Status Approval Date Signing Date Effectiveness Date Original Closing Date Revised Closing Date P055383 IBRD-76900 Effective 17-Mar-2009 07-Apr-2009 28-Aug-2009 30-Sep-2012 30-Mar-2013 P055383 IDA-35130 Effective 07-Jun-2001 03-Jul-2001 28-Dec-2001 31-Mar-2008 30-Mar-2013 Public Disclosure Copy P055383 TF-23784 Closed 13-Oct-2000 13-Oct-2000 30-Jun-2001 31-Dec-2002 P055383 TF-50181 Closed 07-Feb-2002 07-Feb-2002 07-Feb-2002 30-Sep-2005 30-Sep-2007 P055383 TF-50200 Closed 07-Feb-2002 07-Feb-2002 31-Aug-2005 28-Feb-2006

Disbursements (in Millions) Project Ln/Cr/Tf Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P055383 IBRD-76900 Effective USD 5.00 5.00 0.00 2.38 2.62 48.00 P055383 IDA-35130 Effective USD 10.00 10.00 0.00 10.90 1.22 109.00 P055383 TF-23784 Closed USD 1.00 0.96 0.04 0.96 0.00 100.00 P055383 TF-50181 Closed USD 2.47 2.92 0.67 2.50 0.00 86.00 P055383 TF-50200 Closed USD 0.90 1.04 0.21 0.84 0.00 80.00

Disbursement Graph Public Disclosure Copy

Page 6 of 7 The World Bank Report No: ISR8200 Public Disclosure Copy

Key Decisions Regarding Implementation N/A

Restructuring History RVP Approved on 27-Mar-2008, Board Approved on 17-Mar-2009, Board Approved on 27-Mar-2009, Level two Approved on 17-Jul-2012, Level two Approved on 26-Jul-2012

Related Projects P107382-Social Service Delivery Project Additional Financing, P114074-Additional Financing to Social Services Delivery Project Public Disclosure Copy

Page 7 of 7