Annual Review 2018–2019
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Annual Review 2018–2019 Loving Later Life in Sunderland Introduction from the Chair and Director Introduction from the Chair and Director 3 This report demonstrates how Age UK Sunderland has supported older Our Board and Other Offices 4 people in the City this year, how we work and the services we provide. The Essence Service 5 In addition to telling Age UK Sunderland’s story in facts and figures, the report looks at how we are furthering Age UK Sunderland’s fundamental purpose of promoting Living Well Links 8 the wellbeing of older people across Sunderland by delivering a diverse range of Living Well and Beyond Cancer 10 high quality services to some of the most vulnerable people across the City. Social Focus 12 Hospital Discharge Service (HDS) 13 Our Mission is: To promote and support the wellbeing of all older people throughout the City of Front Door Service (FDS) 14 Sunderland, improve their quality of life and help them maintain independence. FDS Advocacy Service 16 As we moved into our 68th year, Age UK Sunderland has continued to remain FDS Community Support Clubs 17 dedicated to the delivery of a wide range of support services for the older people of Sunderland. Despite increasing financial constraints we provide much needed FDS Keeping in Touch (KIT) Service 18 support to local people, with over 55,000 contacts from older people this year. Digital Video Calling 20 Times are very challenging for charitable organisations and many of us face ActivAge 21 uncertainty, however despite these challenges during 2018/19, Age UK Sunderland Digital Health Inclusion Project 22 has secured funding to sustain many vital services and expanded service provision via the attainment of developmental funding to implement our new social Meaningful Connections 24 prescribing programme, the Front Door Service. Information and Advice Service 26 Through the work of Age UK Sunderland, older people are better able to: Joining Forces 27 • improve or maintain their independence for longer Friends and Neighbours (FaNS) 29 • feel less socially isolated and lonely • improve or maintain their health and wellbeing LIFEStyle Service 30 • make informed choices Redwood Day Service 32 • feel safe and more secure Activities and Events for All 33 • enjoy a better later life Campaigning 34 As the Chair and Director of such a vibrant organisation, we are delighted and proud to be part of such a great team of staff and volunteers and we would like Promotions and Marketing 36 to thank everyone including our many partners across the city for their continued Donations and Fundraising 38 support in improving the lives of older people in Sunderland. Partnerships 41 Volunteering 44 News and Events 45 Graeme Miller Tracy Collins Acknowledgements 46 Chair of Director of Age UK Sunderland Age UK Sunderland 2 3 Our Board & Other Offices The Essence Service Sunderland’s Dementia Hub for those in the Essence President Her Worship the Mayor of Sunderland mild to moderate stages of the condition. Service Patrons Professor Peter Michael Fidler CBE, DL, MSc, RTPI Lord-Lieutenant for Tyne & Wear, Mrs Sue Winfield OBE By 2025, throughout the UK, just over Our Essence Service is dedicated to ongoing Sir Thomas Allen, CBE one million of us will be living with consultation with those with a dementia Chairman Mr Graeme Miller dementia and over two million by diagnosis and their carers to ensure the 2051. service is client focused and tailored to Vice-Chair Mrs Patricia Robinson Source –Age UK individual need. Our feedback clearly demonstrates that the service provides a Hon. Treasurer Mrs Susan Ritchie As the only charity in the country to attain high level of information, advice, activities The Board Mrs Carol Harries Trustee the University of Stirling Award for its and listening ear support which helps Mrs Susan Ritchie Trustee dementia friendly environment, our Essence people come to terms with and accept a Mrs Ann Lawson-McLean Trustee Service has continued to develop and make dementia diagnosis in an informed and Mrs Dianne Hutchinson Trustee a positive impact for people with an early supportive environment. Mr David Teasdale Trustee diagnosis of dementia and their carers. We are delighted that the service continues Mr Roy McLachlan Trustee The service highlights the benefits of to receive funding from the Sunderland Mr Matthew Jackson Trustee “Keeping the Essence” of those with a Clinical Commissioning Group (CCG) to help Ms Kelly Chequer Trustee - Commenced 27.09.2018 dementia diagnosis for longer linking us carry out our vital work. Director Mrs Tracy Buck (née Collins) individuals and their carers into mainstream activities and support. Company Secretary Mrs Tracy Buck Solicitor McKenzie Bell Auditors Ribchesters Head Office Bradbury Centre, Stockton Road, Sunderland, SR2 7AQ Tel: 0191 5141131 Fax: 0191 5670378 Email: [email protected] Website: www.ageuksunderland.org.uk Registered Charity No. 1086995 Registered Company No. 4199449 Area Offices Coalfields The Metcalfe Centre, Lee Terrace, Hetton-le-Hole, DH5 0AQ Tel: 0191 5269274 Email: [email protected] Washington All enquiries regarding Washington should be directed to Age UK Sunderland on 0191 514 1131 4 5 “I have learned more Our dedicated staff team is Everyone is encouraged to than I have ever based at the Sir Thomas Allen engage with the Essence activity learned in my life.” Centre in Doxford Park, providing programme as evidence shows tailored support plans for those that keeping busy, stimulating in the mild to moderate stage the brain and socialising slows of their dementia journey and down the progression of their carers which are reviewed dementia and maintains general “The more I learn regularly. This includes setting wellbeing. the better I feel.” goals and agreeing actions. This includes: From April 2018 until March • coffee mornings 2019, 1,624 people have • arts and crafts sessions accessed the Essence Service, • movement and music “It’s a lifeline.” of which 515 have been new clients. • reminiscence sessions • independent living skills In addition to providing • carer peer support groups information on dementia, such as behavioural changes and the • men’s groups “Thank you so much different types of the condition, • iPad active sessions for your help before a range of other information • trips out to Beamish and other and after I lost my and advice has been delivered to North East beauty spots husband. Thank you.” people with dementia and their Age UK National Maintenance Cognitive BUPA ‘Essence of a Carer’ Programme Sessions are held both at the Stimulation Therapy pilot project carers, such as: BUPA funding has allowed us to develop Sir Thomas Allen Centre and at In September 2018, Age UK Sunderland was a ten week ‘Essence of a Carer’ course. • maximising income and community venues throughout selected as one of seven Age UKs nationally The aim of the course is to improve carer accessing benefits the City. to deliver a pilot MCST programme. wellbeing by giving carers the opportunity • staying healthy and preventing We have over 12 active Maintenance Cognitive Stimulation Therapy to have time away from their caring role falls volunteers who support the (MCST) is a weekly one to two hour long where they can ‘be themselves’. Although • information on community service in a variety of ways. All programme for people living with mild to there is a focus on carer wellbeing, we and residential care volunteers are screened and moderate dementia. are keen to incorporate as much practical • wills and power of attorney DBS checked via the Age UK information and support into the sessions Group members take part in meaningful • accessing social care Sunderland Volunteer as possible. and stimulating activities, proven to help assessments Co-ordinator. maintain memory and mental functioning. The groups provide a fun, supportive environment where people can build new We are very pleased to be able friendships. to draw in additional funding for Two MCST programmes were delivered people living with dementia and between November 2018 and April 2019. 1,624 515 12 their carers as this enables us to Essence people have accessed of which have volunteers Feedback from those taking part was that Service the Essence Service in been new clients they noticed improvements in terms of enhance their support. 2018/19 in 2018/19 language and speech. 6 7 “We really didn’t know where to turn, we are very Living Well Links grateful.” Support for local people who need it most In Sunderland we know that only The team act as a first point of contact to 3% of the population use over half support older people in their homes, care the NHS healthcare budget and that homes and other community settings using doesn’t include social care spending. a person centred approach which includes their families and carers to plan non- Funded by Sunderland CCG the Living Well medical support that is based on the goals Link Service works to support those people most important to them, ensuring older primarily in that top 3%, identified by their people receive the right support at the right local GPs who: time. • are 65 years old or over Between April 2018 and March 2019, a total • have two or more complex long term of 862 older people were supported by the health conditions Living Well Link Service and a total of 1,050 • face social challenges as a result of their referrals or signposts (including assisted health such as not knowing their benefit signposting) onto other services were made. entitlements or struggling to get out of their homes The service continues to be a great success and our team are ensuring that the older people of Sunderland with long term conditions are supported to have a better quality of life within their communities.