2020 PERSONAL MEMORANDA Name : Anniversaries / Birthdays Office Address : Name Date Home Address : Phone : Office Residence : E-Mail : Address : Mobile : Fax : Gas Connection No. Car No. Licence No. Car Insurance No. Renewal Date Driving Licence No. Renewal Date Flying Licence No. Renewal Date Passport No. Renewal Date Life Insurance Policy No. Premium due on . Income Tax-PAN No. AAdhaar No. Sales Tax No. Bank Account No. Blood Group Doctor’s Name & Address Tel: Travel Agent No. Airport Assistance Number Railway Assistance Number Police BILLING & REVENUE SECTION MSEDCL DASHBOARD zz In December – 2017 MSEDCL rolled out performance monitoring DASHBOARD as a single source of all data. zz Dashboard provides accurate, real time, integrated and graphical analysis of data for Operation, Monitoring and decision making. zz Dashboard provides updated position of KPIs (Key Performance Indicators) relevant to business process e.g. Due Date wise Demand, Collection and Balance; Non Ag sale target and Achievement; Paid Pending Status; AT & C and Dist. Loss; Complaints; Meter Reading and Consumption Analysis; Various Project Status; etc. zz Provided facility to filter the data from State level up to Subdivision level. zz Comparison of on time and Geographical dimension is possible. zz Dashboard facilitate planning of work. zz Use of MSEDCL Dashboard has become mandatory. Thus no need to generate reports locally for meeting or reporting purpose. While meeting all the officers are on same page ( no variation in statistics or data) CENTRALISED BILLING Centralized Scheduling of Meter Reading, System Based Validation, Bill Processing and Centralized Cash Collection. Components of Centralized Billing 1) Centralized Meter Reading Scheduling 2) Meter Reading Receipt at Central Server 3) Static Document Loading 4) Validation 5) Online Bill Revision 6) Online Cash Collection System ADVANTAGES OF CENTRALISED BILLING 1. Meter reading and billing of consumers on a pre-scheduled date. 2. No Manual intervention. Integrated with NC , OBR and OCCS. 3. Reduction in Abnormal Billing and consumer complaints. 4. Real time MIS generation through Dashboard. 5. Database is same for all consumers of MSEDCL, duplication of consumer number and meter Sr. number eliminated. 6. Uniform System defined validation rules. 7. Uniform Tariff applicability 8. Proper Energy Accounting. BILL PRINTING zz Receipt of centrally processed bills on mail. zz Printing of bills through local vendor. zz Quality check. zz Timely printing (within 24 hours). zz Standby agency, to meet exigency. BILL DISTRIBUTION zz Check ‘VIP’ bills personally before delivery zz Bill delivery from printing agency to distribution vendors zz Bill distribution by agency within 72 hours in rural areas and 48hrs in urban areas zz Cross checking - Matching geo-coordinates - Random sample calls to consumers 2 % CHECK READING AIM: i. To keep vigil on meter reading activity. ii. Ensures proper reading and billing and reduces the possibility of bill disputes. iii. To identify malpractices timely. iv. To be carried out through office staff only, timely within 48 hours from job allotment. Concern staff should reach the place at his own through geo-coordinate tracking ONLINE BILL REVISION (OBR) zz Bill revision to make ‘ONLINE’ only and No manual bill. zz Input viz actual meter reading, applicable tariff category, and correct metering equipment master etc. to be fed for online bill revision. zz Bill revisions cap – 1% of monthly demand. zz Wrong receipt posting, Theft assessment, CGRF / Court Cases and Electricity Duty refund cases are excluded from Bill Revision Cap. zz Auto escalation in Bill Revision , Based on Bill Revision Period a) Sub Division Officer – 2 months(Excl. latest billed month) b) Executive Engineer- 3 months c) Superintending Engineer- 4 months d) Chief Engineer- 5 months and above REDUCTION IN AVERAGE BILLING Reasons for Average Billing A) Faulty Meter: Actual consumption can’t be measure / record due to non – operational meter. B) Locked Meter: Reading is not available because Meter is installed inside the premises of consumer. Such Meters should be taken outside the premises on priority basis. C) Inaccessible Meter (INACCESS) : Reading is not available because Meter is installed at inaccessible locations. Such Meter should be relocated to Accessible locations on priority basis D) Reading Not Taken (RNT) : Many time Meter reader skips the reading of particular consumer ; results in average billing with RNT status. Also 100% Day cluster mapping is not completed which also results in average billing with RNT status. Day cluster mapping of consumers should be verified and corrected accordingly. FAULTY METER REPLACEMENT: AIM: No meter should be faulty for more than a month. Focus should be on 100% normal meter & 100% normal reading thereof. 1. Meter replacement strictly as per HO guidelines and list and no discretion to be used at field level. 2. Faulty meter to be replaced within 2nd billing cycle 3. Meter replacement report to be fed from the site immediately through M-App. 4. Frequent meter replacement track through system. 5. Spot Inspection (signed by consumer) to be uploaded through M-App 6. Suggestions for inclusion/exclusion if any can be sent for consideration to Billing and Revenue section. REGULAR METER CHECKING zz Regulatory mandate of meter check in every 5 years. zz Consumer’s own request. zz On site checking through ‘Accucheck’ or in testing lab, if required. zz Inspection report to be uploaded and maintained in CPL for online view. COLLECTION AND DISCONNECTION AIM: To bring payment discipline among the consumers and not to collect arrears from consumers. zz Intimation of outstanding bill to consumers through SMS, Email, Outbound calls, Reminder SMS. zz Disconnection of defaulting consumers strictly as per HO list. zz Notices to consumer under section 56 through SMS. zz Disconnection means disconnection (No payment to be accepted) zz Disconnection details feeding through M-App from site zz Reconnection on receipt of reconnection charges and as per SoP time-limits zz Line staff and AE/JE responsible and accountable for disconnection. TARIFF APPLICABILITY AIM: Proper applicabilty of tariff based on acivity 1) For new service connection as well for change of category application processing, select only ‘Activity’ from the drop down list and corresponding tariff will be auto-selected by system. 2) To add New Activity please mail to Billing and Revenue Section METER READING THROUGH AMR / MRI zz HT, LT > 20 kW and decentralized generation and feeder meter to be read through AMR or MRI. zz AMR reads auto, but MRI to be taken as per schedule only. zz Assessment beyond 2 months not allowed, faulty metering equipment’s to be set right immediately. zz If ‘AMR’ fails to read, MRI to be submitted within 48 hours for such meters. zz Systemic validation to be verified within 48 hours. zz M-DAS reports to be focused on to detect energy theft timely. zz No manual assessment. zz Auto assessment done by system; based on AMR/MRI data. FUTURE PLAN DCU Based RF Meter Reading ADVANTAGES OF RF – DCU METERING zz Meter reading data availability at 15 minutes interval zz Remote and real time monitoring of tampers zz Demand Projection and Power planning Anti-tamper features of RF meters:- zz Correct energy recording irrespective of phase and neutral reversal and line and load terminal reversal or even incase of neutral disconnection zz Correct energy recording even if load is drawn partially or fully through a local earth. zz Immune to magnetic tamper zz Meter cover open event recorded with date and time. PD PROCEDURE To avoid large number of Permanent Disconnection, only following consumers are allowed to permanent disconnect. 1) Consumer is Temporary Disconnect in system for 3 or more than 3 Months and no progressive reading of that consumer is received from the date of temporary disconnection. 2) Self-Request for PD from consumer. 3) Government or Local Body authority request for disconnection in case of encroachment. Any suggestion please convey to Billing and Revenue section. 5 % PD VERIFICATION OBJECTIVES: zz To prevent unauthorized use of supply causing revenue loss. zz To reduce Balance Demand. zz To recover PD Arrears and take legal actions on defaulters. zz In order to decrease revenue loss, PD Arrears are included in balance demand. zz To recover such a PD arrears, 5% verification activity is introduced. BENIFITS: zz There will be continuous watch on P.D Consumers. zz Mal practices during releasing new connection can be minimized. HT AUTO ASSESMNET Metering Unit consists Meter, Voltage, and current measuring instruments (CT/PT). Whole current metering segments also have internal potential & current measuring devices. The meter calibration / accuracy may get deviated from standard accuracy class due to following reasons. 1. Over Loading/ Heating- Burnt 2. Saturation of CT- Under recording 3. Loose connections- Low Voltage 4. Wrong vector group – Wrong CT /PT grouping 5. Potential link failure- Under Voltages 6. Mechanical damage- Zero voltage/ Current zz The three phase Static energy meter records energy by integrating energies of three phases. (Energy/Phase = V X I X Time) zz Deviation of Voltage /Current values affects the energy recording & revenue loss. zz The timely identification & rectification is required to avoid the loss in revenue. ------------------ NOTES CONTENTS HEAD OFFICES Prakashgad .....................................................................................................................................................................1