2019 ANNUAL REPORT VISION MISSION VALUES To build world class We will partner with our Leadership businesses that are host communities to Sustainability catalysts for development provide a consistently high Innovation in the communities standard of service to our Accountability we serve customers, look after the Integrity welfare of our employees Hard Work and deliver sustainable returns to our shareholders, at all times upholding the highest standards of corporate governance in all our businesses.
Cover and this image: SM Mall of Asia Complex Pasay City CONTENTS
2 Overview At a Glance Financial Performance Our Business Footprint Non-Financial Highlights Key Awards
8 Message to Shareholders
10 President’s Report
14 Business Review: Delivering Sustained Growth Retail | SM Retail Inc. Property | SM Prime Holdings, Inc. Banking | BDO Unibank, Inc. | China Banking Corporation Equity Investments
40 Sustainability and Governance: Creating Meaningful Impact Our Value Creation Story Our Path to Sustainable Growth
46 Our Leadership Team Board Committees Corporate Governance Policies
60 Financial Statements
72 Corporate Information 2 2019 ANNUAL REPORT
At a Glance
Corporate Profile
SM Investments Corporation (SMIC) is a leading Philippine company with interests in market leading businesses in retail, banking and property. It also invests in ventures that can capture high growth opportunities in the emerging Philippine economy.
SMIC’s retail operations under SM Retail, Inc. are the country’s largest and most diversified with its food (SM Markets, WalterMart, Alfamart) and non-food (THE SM STORE and specialty retail stores) portfolio.
SMIC’s property arm, SM Prime Holdings, Inc., is one of the largest integrated property developers in Southeast Asia with interests in malls, residences, offices, hotels and convention centers as well as tourism‑related property developments.
SMIC has the largest banking footprint in the Philippines through BDO Unibank, Inc. and China Banking Corporation, the country’s largest bank and 6th largest bank in terms of assets, loans and deposits, respectively.
Core Investments
77% 50% 45% 23%
SM Retail SM Prime BDO Unibank China Bank
Equity Investments
26.4% 30.5% 34.1% 63.3%
Belle Corp. 2GO Group Atlas Mining Philippines Urban Living Solutions, Inc.
95.0% 34.0% 34.0% 34.1% 34.5%
Neo Subsidiaries Neo Associates CityMall Goldilocks GrabPay
Effective Ownership SM INVESTMENTS CORPORATION 3
FY2019 Financial Performance Net Income Mix at a Glance
Net Income PHP44.6bn 19% 20% Retail
Revenues PHP501.7bn 12% 2019 43% Banking Assets PHP1.1tn 8%
EBITDA 38% PHP124.5bn Property 22%
Core Business FY2019 Performance
SM Prime SM Retail Revenues PHP118.3bn PH366.8bn 14% 9% Net Income PHP38.1bn PHP12.5bn 18% 10%
BDO Unibank China Bank Net Interest Income PHP119.9bn PH26.1bn 22% 14% Net Income PHP44.2bn PHP10.1bn 35% 24% 4 2019 ANNUAL REPORT
Share Performance As of December 31, 2019 Share Price
2019 PHP1,043.00
2018 PHP917.50
2017 PHP990.00 PHP1,256bn Market Capitalization Earnings Per Share
2019 PHP37.00
2018 PHP30.78
2017 PHP27.33
Price/Earnings Ratio
2019 28.2x
2018 29.8x
30% 2017 36.2x Dividend Payout Ratio Dividend Per Share
2019 PHP9.12
2018 PHP8.20
2017 PHP7.77
Performance Overview
Assets Revenue Earnings 9.9% 11.2% 12.6% CAGR CAGR CAGR 2019 1,144.2 2019 501.6 2019 44.6
2018 1,060.6 2018 449.8 2018 37.1
2017 960.1 2017 397.9 2017 32.9
PHP billion SM INVESTMENTS CORPORATION 5
Consolidated Financial Highlights Full Year Results
2019 2018 2017 Balance Sheet (PHP billion) Total Assets 1,144.16 1,060.64 960.08 Current Assets 248.36 241.73 212.51 Noncurrent Assets 895.81 818.92 747.57 Current Liabilities 196.72 212.69 175.86 Noncurrent Liabilities 411.29 355.66 330.41 Total Liabilities 608.01 568.35 506.27 Stockholders' Equity 536.15 492.29 453.81 Book Value per Share (PHP) 317.64 293.37 272.40
Income Statement (PHP billion) Revenues 501.65 449.79 397.95 Income from Operations 105.15 86.61 75.85 Other Income (Charges) (18.54) (12.48) (10.56) Income before Income Tax 86.61 74.13 65.29 Net Income 44.57 37.08 32.92 Basic Earnings Per Share (PHP) 37.00 30.78 27.33
Financial Ratios Current Ratio (X) 1.3 1.1 1.2 Return on Equity 11.9% 10.9% 10.4% Debt-equity Ratio (Net) 36:64 36:64 35:65 Revenue Growth (%) 11.5% 13.0% 9.0% Net Income Growth (%) 20.2% 12.6% 5.5% EBITDA (PHP billion) 124.52 101.78 89.87 EBITDA Margin (%) 24.8% 22.6% 22.6% Net Income Margin (%) 13.8% 13.0% 12.9%
Revenue Profile Retail 74% 75% 75% Property 21% 21% 21% Banking* 5% 4% 4%
Net Income Profile Retail 19% 21% 22% Property 38% 41% 40% Banking* 43% 38% 38%
*Banks are not consolidated with SMIC 6 2019 ANNUAL REPORT
Our Business Footprint
The country’s leading retailer with a nationwide One of the largest integrated property developers portfolio of department stores, supermarkets and in Southeast Asia that develops innovative and specialty stores sustainable lifestyle cities comprising malls, residences, offices, hotels and convention centers
STORE NETWORK NUMBER OF DEVELOPMENTS 65 201 60 74 7 12 4 THE SM STORE Savemore WalterMart Malls in the Malls in Office Buildings Convention Philippines China Centers 52 754 1,609 70 8 3 SM Hypermarket Alfamart Specialty Stores Residential Hotels Trade Projects Halls 58 SM Supermarket
The largest bank in the Philippines in terms of Incorporated in 1920 as the first privately owned market capitalization, consolidated resources, local commercial bank in the Philippines assets under management and capital
BRANCHES & ATMs BRANCHES & ATMs
1,434 2 631 Philippines Foreign Philippines
4,466 1,002 ATMs ATMs
Our Sustainable Growth Pillars
We provide We facilitate We promote We create We drive inclusive economic development through environmental positive social sustainable opportunities that public infrastructure responsibility impact growth help generate jobs building and rehabilitation SM INVESTMENTS CORPORATION 7
Supporting Global Goals
SMIC is a signatory to the United Nations Global Compact and is proud of its ongoing efforts to create inclusive economic opportunities and positive social impact that contribute to the achievement of the United Nations Sustainable Development Goals.
We support the Sustainable Development Goals
Inclusion in ESG Indexes and Key Awards
SMIC is included in the FTSE4Good and FTSE4Good Emerging Indexes for its strong environment, social and governance (ESG) performance. For its commitment to gender equality and inclusive work environment, SMIC is included in the 2020 Bloomberg Gender-Equality Index (GEI). The company was also recognized as a leader in corporate sustainability with a Platinum Award in the 2019 The Asset ESG Corporate Awards.
In 2019, Forbes cited SMIC among the World’s Best Employers for third straight year and as one of the top regarded companies in the annual list of the World’s Best Regarded Companies, based on trustworthiness and company’s performance. SMIC ranked No. 183 among the Top 500-ranked companies in the World’s Best Employers 2019 and No. 172 among Forbes 2019 Global 2000-Best Regarded Companies.
1st ASEAN Corporate Governance Scorecard (ACGS) 9th Annual Institutional Investor Golden Arrow Award Corporate Awards SMIC, Top Performing publicly-listed company Alpha Southeast Asia Annual Poll in the Philippines SMIC was cited among the Top 3 Philippine corporates: Most Organized Investor Relations 14th Corporate Governance Asia (CG Asia) Strongest Adherence to Corporate Governance Recognition Awards Most Consistent Dividend Policy Asia’s Icon on Corporate Governance Best Annual Report, 2018 SMIC Annual Report Asia Corporate Director Award Mr. Jose T. Sio, Chairman of the Board, SMIC The Asset ESG Corporate Awards Ms. Teresita T. Sy, Vice Chairperson, SMIC Platinum Award, SMIC Best Investor Relations Team Award 9th Asian Excellence Awards, Corporate Governance Asia Asia Sustainability Reporting Rating Awards 2019 Asia’s Best CEO Gold Award, 2018 Sustainability Report Mr. Frederic C. DyBuncio, President and CEO Best Investor Relations Company, SMIC 8 2019 ANNUAL REPORT
MESSAGE TO SHAREHOLDERS
Dear Fellow Shareholders,
SM Investments Corporation (SMIC) on the back of PHP501.7 billion in small and medium enterprises had a good year in 2019. Our core consolidated revenues was 20% (MSMEs) and provided investments businesses continued to grow and higher than in 2018. Meanwhile into communities that contribute to establish nationwide footprints we continued to invest, particularly national development priorities. even as the group maintained in new digital capabilities and its leadership position in its core preparedness. This year, our core businesses markets. We benefitted from performed remarkably, generating economic factors that favored Our strong performance this year strong revenue and profit growth. our consumer-led economy is also aligned with our objective We expanded our presence in and delivered good financial of creating shared value. We Metro Manila and widened our performance. The PHP44.6 billion created employment opportunities, extensive network of retail and consolidated net income we earned supported thousands of micro, banking businesses while also SM INVESTMENTS CORPORATION 9
Our strong performance this year is aligned with our objective of creating shared value.
launching more integrated property to invest in our market coverage and credibility of the businesses we developments across the country. by deploying more branches and operate. The various units of the enhancing our digital infrastructure. company are working together to Our retail portfolio, especially food We balanced these initiatives with drive sustainability further in our and specialty stores, delivered good prudent risk management and operations to ensure our long-term growth and profitability. We paid environmental sustainability. success. attention to changing consumption patterns and refined our services We continue to place significant We remain committed to being and offerings to suit customer attention on responsible growth a catalyst for development in the needs and adopted innovation and by enhancing our environmental, communities we serve and to technology to bring more value to social and governance (ESG) culture creating sustainable value for our our customers. across the group. Our core activities shareholders. On behalf of the Board MESSAGE TO help drive economic development of Directors, we thank you for your The property group delivered and are complemented by targeted continued support and confidence. SHAREHOLDERS sustainable growth brought about social investments in education and by the outstanding performance health and wellness. Good corporate of malls and strong take up of governance practices further drive residential products. Focus was our holistic approach to business given to improving the top line and ensure that we protect our through strategic expansion and minority shareholder and other JOSE T. SIO integrating developments while stakeholder interests. Chairman ensuring efficient cost management. The group continued to innovate to Our progress this year is also provide products and services that the result of the continuing give the best value and convenience collaboration of our dedicated to the communities we serve. employees, management team, TERESITA T. SY business partners and customers Vice-Chairperson Through our banks, we supported that helps sustain our success. private investment and government We are pleased with the continued projects by helping fund recognition of SMIC as being at infrastructure as well as improve the forefront of sustainability and financial inclusion through our MSME good governance. The numerous HENRY SY, JR. initiatives. We likewise continued awards received reflect the trust Vice-Chairman
10 2019 ANNUAL REPORT
PRESIDENT'S REPORT
Dear Fellow Shareholders,
This has been another strong year Our results were driven by Strong revenue and profit growth for SM Investments Corporation sustained growth momentum (SMIC). We delivered solid revenue in our property group, led by All our core businesses performed and profit growth across our residential and commercial well in 2019. core businesses. This resulted developments, as well as our in record high consolidated net domestic expansion in retail In retail, we posted 9% increase in income of PHP44.6 billion in 2019, and improved net income in our total revenues to PHP366.8 billion up 20% from PHP37.1 billion in banking businesses. We generated while total net income stood at 2018. Consolidated revenues rose solid cash flows and grew our PHP12.5 billion, up 10%. We grew 12% to PHP501.7 billion from total assets to PHP1.1 trillion, our retail portfolio by 412 new PHP449.8 billion in 2018. up 8%. outlets this year. SM INVESTMENTS CORPORATION 11
As we sharpen our focus on creating inclusive economic opportunities, we remain committed in strengthening our ability to create meaningful impact to society and deliver greater shareholder value.
THE SM STORE opened two new of its residential projects and This translated to a Return stores in Ortigas, Pasig City and improved same-mall-sales growth on Common Equity (ROCE) of Olongapo, Zambales. These across all mature malls. SM Prime 12.8% from 10.7% in 2018. Net contributed an additional 8,575 delivered consolidated net income interest income grew by 22% to square meters, bringing the gross of PHP38.1 billion, up 18% from PHP119.9 billion on improved Net selling areas of all the department PHP32.2 billion in 2018. Interest Margin (NIM). Customer stores to 807,854 square meters. loans rose by 9% to PHP2.2 trillion Our specialty retail portfolio, led Philippine mall revenues posted across market segments while by appliances, sports apparel and an 8% increase to PHP57.8 billion total deposits increased by 3% health and beauty, continued to while revenues from the residential to PHP2.5 trillion. BDO had a exhibit strong sales and superior group, led by SM Development strong balance sheet with total margins. Meanwhile in food Corporation (SMDC), increased resources of PHP3.2 trillion as at retailing, SM Markets opened 248 24% to PHP45.2 billion. Meanwhile end 2019. stores in 2019, strengthening its SM Prime’s other business domestic presence and tapping segments, comprised of office China Bank also achieved 24% new market opportunities outside buildings, hotels and convention growth in net profits to an all- Metro Manila. centers, contributed combined time high of PHP10.1 billion. revenue growth of 14% to This translated to an improved Alfamart, which is expanding PHP9.6 billion. ROCE of 11%. Earnings were driven in underserved residential by the sustained growth of its communities, opened an additional In banking, BDO Unibank, Inc. (BDO) core businesses — gross loans 228 new stores in 2019. It surpassed and China Banking Corporation expanded 13% to PHP577.8 billion its 700-store target across the (China Bank) both posted record and total deposits jumped 7% to country to cap the year with a total high net income due to robust PHP775.4 billion. The bank posted of 754 stores. performance of core recurring net interest income growth of 14% earnings, network expansion and to PHP26.1 billion supported by SM Prime Holdings, Inc. (SM Prime), improved loan mix on broad-based non-interest income which surged our property group, had a very growth across market segments. 49% to PHP8.4 billion. China Bank good year in 2019. The sustained capped off the year with total growth trajectory of SM Prime BDO recorded a net income of resources of PHP962.2 billion, was attributed to strong sales PHP44.2 billion in 2019, up 35% up 11% in 2019. take-up and reservation sales from PHP32.7 billion in 2018. 12 2019 ANNUAL REPORT
Amid our robust financial performance, we made significant progress in our sustainability journey which strengthened our role as an active partner for sustainable development.
Embracing technology We continue to build on our Deepening our Commitment and innovation capabilities with best-in-class to Sustainabilty partners to enhance our online and Recognizing the pervasiveness of offline presence. We invested in Amid our robust financial digital technology, we continue new technologies by partnering with performance, we made significant to embed this in our operations, end-to-end customer solutions that progress in our sustainability especially in retail to enhance allow digital payments and cashless journey which strengthened customer experience and in digital transactions in our retail outlets. our role as an active partner for banking to improve our service To complement our physical retail sustainable development. We and to stay competitive. Our banks stores we launched ShopSM, the leverage the synergies of our have strengthened their digital company’s online shopping platform businesses which drive us to serve capabilities including mobile and and enhanced the Click & Collect communities better and stimulate online banking services, enhanced concept, an in-store pick-up option economic activities where we are their cyber resiliency and invested for online shoppers. present. In particular, we capitalize in digital infrastructure to ensure on our expansive footprint to create consistent delivery of quality In 2019, SMIC participated in the economic opportunities and activity products and services. joint venture with GrabPay mobile in terms of job creation, access wallet in the Philippines, enabling us to financing through our banks As we expand our footprint, we to drive more financial inclusion for and formal retailing, especially continue to work hard to make our unbanked Filipinos. This strategic for thousands of micro, small and shopping malls and retail outlets partnership combines our expansive medium enterprises (MSMEs) relevant to evolving customers’ network of establishments and in our inclusive supply chain. needs. We are mindful of the merchant partners nationwide We are partners for growth for rapidly changing trends and we with the strength of Grab’s fintech MSMEs as we help them increase are committed to applying digital platform to expand cashless their exposure through our retail innovations in our businesses. opportunities to more Filipinos. SM INVESTMENTS CORPORATION 13
businesses and gain access to one of the Top 250 Best Regarded support its 10 Principles relating to capital through our banks. Likewise, Companies globally by Forbes. human rights, labor, environment our banks are strongly positioned to We also ranked for the third and anti-corruption. help the underserved and unserved consecutive year on Forbes Global markets segments in the country. 2000 – World’s Best Employers We enjoin you to read more on our 2019. We are also a constituent commitment to sustainability and Our strategy of building property in the recognized sustainability the progress we are making in our developments and integrated index, FTSE4Good Index Series. full 2019 Sustainability Report. lifestyle cities supports national This Index recognizes companies goals by developing city centers worldwide that demonstrate strong Towards a more nationwide that spur economic ESG practices against globally Sustainable Future growth while we ensure that these recognized standards. Moreover, developments are sustainable in SMIC is also included in the As we sharpen our focus on creating terms of operation and design. FTSE4Good Emerging Index Series, inclusive economic opportunities, whose constituents come from over we remain committed in Meanwhile, our social investments 20 countries worldwide. strengthening our ability to create are targeted towards the basic meaningful impact to society and needs of the communities we serve This year, SMIC was among the top deliver greater shareholder value. such as in education through our ranked in governance in the region scholarship and school building based on the ASEAN Corporate We look forward to your continued programs, healthcare through our Governance Scorecard and has support as well as the support medical and wellness programs and been consistently honored as a of our Board of Directors, sustainable agriculture and food Platinum Awardee for leadership management team, business security through farmers’ trainings. in sustainability and governance by partners, customers and colleagues The Asset. We were also included as we continue to grow our We anchor all our businesses on in the 2020 Bloomberg Gender- portfolio. good corporate governance and Equality Index (GEI) which reflects sustainability is integral to the way our commitment to gender equality We are confident about the long- we do business at SM. We look at and inclusive work environment term growth potential of the balancing our long-term success through measurement and data country and we remain committed with the best interest of our various transparency. to maintain a strong balance sheet stakeholders and this drives us to that gives us financial flexibility to create long-term shareholder value. As we aspire to be the employer remain resilient and enables us to of choice, we are dedicated to capture growth opportunities. One of the highlights of the year are attracting talent and developing the numerous accolades for SMIC our employees to be a globally which recognized the company’s competitive workforce. We continue outstanding environmental, social to align with the global human FREDERIC C. DYBUNCIO and governance (ESG) performance. and labor principles of the United President and CEO In 2019, we remained the only Nations Global Compact (UNGC). Philippine corporate named as As a signatory to the UNGC, we 14 2019 ANNUAL REPORT
THE IMPACT WE CREATE
BUSINESS REVIEW Delivering Sustained Growth SM INVESTMENTS CORPORATION 15 16 2019 ANNUAL REPORT
SM RETAIL, INC. Forging Ahead To New Markets
SM RETAIL, INC. Forging Ahead to New Markets
SM Retail forged ahead with its As at year end, SM Retail has a features elegant design elements – expansion across the country, total of 2,799 outlets, comprising black fixtures, natural stones such capping off the year with a total 65 THE SM STORES, 1,609 specialty as marble and some custom-made of 400 new stores in 2019. The retail outlets, 58 SM Supermarkets, metal finishes and theatrical lighting majority of the new stores opened 52 SM Hypermarkets, 201 Savemore, to accent merchandise and displays. were in Pampanga and Nueva Ecija 60 WalterMart and 754 Alfamart The SM STORE also opened its new but the concentration continues to stores. branch in SM City Olongapo Central, be in South Luzon. its second branch in the vibrant and THE SM STORE bustling Olongapo City. With the Amid a 5.8% increase in consumer additional stores, total gross selling spending in 2019, SM Retail THE SM STORE opened two new areas in 2019 stood at 793,796 reported total revenue growth of stores in strategic and high traffic square meters. 9% to PHP366.8 billion. Net income areas in Ortigas, Pasig City and increased 10% to PHP12.5 billion. Olongapo in Zambales. Brands were also added in 2019 to its growing portfolio which include SM Retail is comprised of Its 65th branch, located at the East Starter, Fila Active Men’s wear, THE SM STORE, specialty retail Wing of Estancia Mall in Ortigas, Netflix Teens Wear and Kendall & and food retail led by SM Markets is a three-level store that spans a Kylie Wears. including Waltermart and Alfamart. total of 12,700 square meters and SM INVESTMENTS CORPORATION 17
Opening of the 65th THE SM STORE. (from l-r) SM Retail Director Jorge T. Mendiola, Pasig City Administrator Jeron Manzareno, THE SM STORE President Consuelo C. Monasterio joined by celebrity Heart Evangelista-Escudero, Ms. Felicidad T. Sy, SM Prime Chairman of the Executive Committee Hans T. Sy and Ortigas Land President and Chief Executive Jaime Ysmael.
To cater to the fast-changing tastes variety of clothing for men, women date including clothes, books, toys, of shoppers and the influx of online and children. footwear and disaster kits which shopping, THE SM STORE went live have been distributed to various with ShopSM, which aims to be the To promote a culture of giving communities across the country. online platform of convenience for and purposeful sharing , THE SM the Filipino consumer to be able to STORE’s initiative, the SM Share Through the years, the Share shop for SM brands anytime through Movement serves as a vehicle for Shoes Campaign has collected mobile/web channels. shoppers to share their blessings over 40,000 pairs of shoes to reach through regular donation drives and disadvantaged children and inspire ShopSM carries staples from distribution activations. them to take those important steps every department – home basics, toward achieving their goals. kids and baby essentials, beauty The project has already gathered products, shoes, bags and a more than 1.3 million items to 18 2019 ANNUAL REPORT
SPECIALTY RETAIL
In 2019, the vibrant performance of specialty retail stores was attributed to higher consumer spending. Specialty stores provide SM Retail with a diverse array of leading brands to capture growth in various categories of discretionary spending. This year, significant revenue growth was seen in pharmaceuticals (Watsons), appliances (SM Appliance) and sports gear and apparel (Sports Central) due largely to shifting lifestyles. The year also saw the addition of international shoe brand Ecco in the roster of specialty brands.
By end 2019, SM Retail operated 1,609 specialty retail outlets. Currently, specialty brands include ACE Hardware, SM Appliances, Homeworld, Our Home, Toy Kingdom, Watsons, Kultura, Baby Company, Sports Central and Pet Express among others. These formats are located in SM malls with several also growing as standalone stores.
SM MARKETS
SM Markets remains among the top In a conscious effort to bring the WalterMart opened 248 new performing food retailers with its SM shopping experience closer stores across the Philippines in continued expansion, innovation to shoppers, SM Markets (SM 2019. The food group’s expansion and up-to-date assortment. Supermarket, SM Hypermarket allowed SM to tap new market and Savemore), Alfamart and opportunities outside Metro Manila SM INVESTMENTS CORPORATION 19
while strengthening its presence in existing territories.
SM Markets’ strategy of keeping up with consumer preferences through relevant assortment boosted by shopper-oriented promotions continues to please consumers in both primary and secondary areas, increasing both transactions and basket sizes. The group also expanded its offerings to include wider arrays of both local and imported favorites like the privately distributed British brand Tesco. The year also saw an influx of Asian household products through Watts Japan and Watts Up. Its reliability and consistency have established SM Markets as the go-to store for shoppers, as evident in SM receiving the Top Consumer’s Choice Award from the Department of Trade and Industry.
Meanwhile, SM Markets’ venture into e-commerce in 2018 through Click and Collect, garnered initial positive appreciation in test areas leading to its expansion in 2019. The group is currently gearing up to expand the service to also include deliveries in 2020.
SM Markets also continues to go beyond food retailing through its growing ready-to-eat offerings. The group’s successful affordable premium steak hub, United Steak, opened in four more stores last year, namely Podium, Megamall, Light Mall and MAAX, while its coffee and milk tea brand, Five Star, added 10 more branches.
The group’s pioneering immersion program for Persons with Autism, AutiSM at Work, received the Philippine Quill Award for Corporate Social Responsibility Programs from the International Association of Business Communicators during the 17th Philippine Quill Awards. 20 2019 ANNUAL REPORT
FEATURE
Leading Philippine Modern Retailing Through Technology
SM Retail recognizes that today's allowing them to earn points using Shifting to cashless consumers have immersed SM Advantage Card, SM Prestige or themselves in technology and have BDO Rewards cards. As the company with the most started to utilize the advantages of diversified retail portfolio in the online shopping. Aside from providing a wide country, SM Retail serves all array of products, ShopSM also customer segments by continuously To serve customers in just a gives an accessible, diverse and investing in new technologies to few clicks and scrolls, SM Retail convenient shopping experience further improve its services. launched its online shopping through different payment options, platform, ShopSM, that showcases including cash on delivery, credit Through partnerships with several a variety of items found in every SM payments and debit payments. It mobile wallet applications and department store: from menswear also introduced the “Click & Collect” financial services companies, SM to womenswear, shoes to bags and concept – a free in-store pickup facilitates the preference of Filipinos baby essentials to kids’ wear. It also option enabling shoppers to buy to be more cashless, allowing the offers popular toys, select cosmetics online and select a branch where use of tap-and-go and prepaid and beauty products, kitchen they can pick up their items. digital methods. appliances, home accessories and even hardware equipment. Alternatively, customers can have Cashless transactions offer greater their order delivered to their efficiencies. It cuts down long ShopSM also makes sure to catch nominated address with cash on queues, promotes convenience the latest trend in the fashion delivery as a further payment for both physical and online scene, including products from option. Shipping fees are charged transactions and saves time waiting popular international brands, giving depending on location as well as the for change. fantastic deals to customers and dimensions and weight of the items. SM INVESTMENTS CORPORATION 21
Currently, SM partners with end- more fun malling experience, With its constant focus on quality to-end customer solutions like staying true to its core value of products, service excellence and GrabPay, AliPay, GCash, PayMaya, continuously bringing customer retail innovation, SM continues WeChat Pay, VISA and Mastercard to innovations. to provide shopping convenience promote secure and efficient digital and elevate its customers’ malling transactions. SAM has been introduced at experience. SM Megamall and SM Aura Enhancing malling experience Premier but will be able to greet customers in other SM malls soon. SM also strives for innovation to The robot concierge was created provide better customer service to in partnership with Cal-Comp all. As part of its mission to maintain Technology (Philippines), a leading high standards of customer service, provider of electronic and original SM Supermalls introduced SAM, design manufacturing services. the country's first-ever in-mall smart robot. SM Supermalls partnered with logistics provider Airspeed to launch First launched in SM Megamall, SAM, a new fulfillment service option an Artificial Intelligent (AI) equipped called “Pickup at SM Supermalls” humanoid robot, was made to help that allows shoppers to conveniently customers with mall directions, pick up their ecommerce orders give product information, mention at selected SM malls. Online SAM promos and events, answer mall- merchants that partner with related queries and even provide Airspeed and SM for this service will 24/7 access via chatbot. be able to offer their customers a reliable and convenient delivery hub The modern companion for SM to pick up their purchased items at mall-goers was programmed to their own leisure. deliver a smoother, efficient and 22 2019 ANNUAL REPORT
FEATURE
ALFAMART Serving the Community Just Around the Corner
Alfamart’s performance in 2019 was offering everything one needs for The Super Minimart chain also bolstered by its store expansion the home – a mix of fresh items, leverages synergies with the as it continued to bring convenient such as meats, vegetables and SM Group in offering SM Bills small-format modern food retailing others such as canned goods, Payment and use of the SM into underserved residential areas. imported snacks, cleaning supplies, Advantage Card as well as access select healthcare items and more to BDO and China Bank ATMs. It opened 228 new stores in 2019, at prices comparable to those found ending the year with 754 stores, of in the supermarket. Aiming to improve the lives of which the highest concentration consumers and the communities is in South Luzon. New branches Through monthly product reviews, they operate in, Alfamart stepped were also opened in Pampanga Alfamart ensures that its stores up its efforts on waste management, and Nueva Ecija, contributing to have the most complete and conducting an "Alfa Linis" clean-up Alfamart's revenue growth. efficient assortment possible within drive in Baseco Beach, Manila. a compact retail space. With a growing number of stores For its efforts, the five-year‑old in North Luzon, Alfamart opened its Aside from selling basic groceries Super Minimart chain was third distribution center in Pampanga and ready-to-eat food, Alfamart recognized for its commendable to better serve this region. offers value-added services such retail operations, bagging the 2019 as prepaid cellular service loading Golden Globe Annual Awards Dubbed as a Super Minimart, station and bills payment options for Business Excellence and is Alfamart brings the convenience in its bid to be a one-stop shop for recognized by the City of Imus as of a supermarket in a small-format Filipino customers. 24-hour ATMs one of its Top Business Taxpayers store just around the corner, are also installed in selected stores. of 2019. SM INVESTMENTS CORPORATION 23 24 2019 ANNUAL REPORT
SM City Olongapo Central SM INVESTMENTS CORPORATION 25
SM City Olongapo Central
SM PRIME HOLDINGS, INC. Strong Domestic Presence
SM Prime Holdings, Inc. (SM Prime) SM Prime’s strategic expansion Mall operations contributed a 7% performed well in 2019, posting and strong domestic presence in increase in revenues to PHP63.6 growth across its core businesses the country, especially in developing billion from PHP59.3 billion in 2018. of mall operations, residential cities, drove the company’s This was mainly driven by the 7% projects, office leasing, hotels and growth in 2019. It continues to same-mall-sales growth across all convention centers. SM Prime build sustainable integrated mature malls. Sales from cinema delivered record growth of 18% property developments that have and event tickets contributed in its consolidated net income to great potential in the country’s 6% growth to PHP5.5 billion in PHP38.1 billion from PHP32.2 billion overall economy. 2019 from PHP5.2 billion in 2018, in 2018 while consolidated revenues while revenues from amusement, grew 14% to PHP118.3 billion in During the year, SM Prime opened merchandise sales and others grew 2019 from PHP104.1 billion the two shopping malls: SM Center by 14% to PHP4.1 billion in 2019 previous year. Operating income Dagupan in Pangasinan and SM City from PHP3.6 billion in 2018. increased by 17% to PHP56.7 billion Olongapo Central in Zambales, both from PHP48.3 billion. in Luzon. 26 2019 ANNUAL REPORT
SM Center Dagupan
As at year-end 2019, SM Prime had 24% increase in revenue to PHP45.2 (RFO) projects located in the Mall 74 malls in the Philippines offering billion in 2019 from PHP36.5 billion of Asia Complex in Pasay City and 8.5 million square meters (sqm.) of in 2018. The main drivers of Makati City. gross floor area (GFA) and seven growth were higher construction malls in China with 1.3 million sqm. accomplishments of projects such During the year, SMDC’s reservation of GFA. as Cheerful Residences, Green 2 sales increased by 24% to PHP90.0 Residences, Trees Residences, Hope billion in 2019 from PHP72.3 billion SM Prime’s primary residential Residences, Charm Residences and in 2018. Unit sales increased business led by SM Development Bloom Residences and fast take- by 11% to 23,424 from 21,157 Corporation (SMDC) delivered a up of various ready-for-occupancy residential units. This was largely SM INVESTMENTS CORPORATION 27
Glam Residences Lobby 28 2019 ANNUAL REPORT
Style Residences contributed by strong sales take‑up of residential projects such as Glam Residences, Sail Residences, Lane Residences, Style Residences and Light 2 Residences.
Meanwhile, SM Prime’s other business segments grew by 14%, delivering a combined revenue of PHP9.6 billion in 2019 from PHP8.4 billion in 2018. This growth was attributed to gains recorded in the Commercial Properties and Hotel and Convention Centers portfolio. Contributions came from the start of operations at ThreeE-Com Center and the opening of NU Mall of Asia and Park Inn by Radisson Hotels in Iloilo and North EDSA, Quezon City.
Style Residences By year end, SM Prime had a total of 12 office buildings with a combined GFA of 695,000 sqm., eight hotels with over 1,900 rooms, four convention centers and three trade halls. SM INVESTMENTS CORPORATION 29
Sail Residences 30 2019 ANNUAL REPORT
FEATURE
Park Inn by Radisson Iloilo
SM HOTELS AND CONVENTIONS CORPORATION Promoting the Philippine Hospitality Industry
In 2019, SM Hotels and Conventions of SM City Iloilo’s mall complex and portfolio are Taal Vista Hotel, Corporation (SMHCC) added new is close to the Iloilo Convention Pico Sands Hotel, Conrad Manila, hotels to its growing portfolio, Center. Radisson Blu Cebu, Park Inn complementing the growth of the by Radisson Clark, Park Inn by Philippine hospitality industry and Park Inn by Radisson North EDSA, Radisson Davao and the SMX responding to the rising demand a 238-room hotel, sits strategically Convention Centers and Trade Halls. in the Meetings, Incentives, within the SM North EDSA mall Conventions and Exhibitions complex and well within Quezon SMHCC also announced an (MICE) market. City’s central business and agreement with Hong Kong’s Lanson entertainment districts. Place Hospitality Management SMHCC launched Park Inn by Limited for the introduction of Radisson Iloilo, boosting Iloilo’s These hotels expanded SMHCC’s the Lanson Place brand in the tourism landscape and MICE portfolio to eight hotel properties Philippines. The first Lanson Place opportunities. The 199-room hotel and 37,357 sqm. of convention in the country, Lanson Place Hotel connects to the Southpoint section space. Other properties in the and Serviced Suites Mall of Asia, SM INVESTMENTS CORPORATION 31
Lanson Place Hotel and Serviced Suites Mall of Asia
Park Inn by Radisson North Edsa is set to feature 250 hotel rooms and 150-room serviced suites. It is poised to cater to business travelers and MICE delegates as it is near flagship SMX Convention Center Manila and the iconic eCom office buildings.
SMHCC remains committed to grow its footprint across the country and more importantly, to pursue its vision of building and operating hotels and convention centers that take pride in Filipino warmth and hospitality. Park Inn by Radisson North Edsa 32 2019 ANNUAL REPORT SM INVESTMENTS CORPORATION 33
BDO UNIBANK, INC. Sustaining the Growth Momentum
BDO Unibank, Inc. (BDO) posted among the highest in the industry in provisions, even as its gross a net income of PHP44.2 billion in and generating the lowest funding non-performing loan (NPL) ratio 2019 from PHP32.7 billion in 2018, cost among its peers. was steady at 1.2% and NPL cover representing a 35% year-on-year remained high at 164.7%. increase attributable to the strong Non-interest income expanded performance of its core banking by 22% to PHP60.6 billion, Total capital base increased to activities. The results exceeded led by fee‑based income with PHP370.6 billion, with Capital the Bank’s PHP38.5 billion full-year PHP35.3 billion and insurance Adequacy Ratio (CAR) and Common guidance and translate to a Return premiums with PHP14.8 billion. Equity Tier 1 (CET1) ratio at 14.2% on Common Equity (ROCE) of 12.8% Trading and forex gains settled and 12.7%, respectively, both from 10.7% the year before. at PHP5.7 billion. Overall, gross comfortably above regulatory levels. operating income increased by Net interest income grew by 22% 22% to PHP180.5 billion. With its strong business franchise to PHP119.9 billion. The Bank’s Net and solid balance sheet, backed Interest Margin (NIM) improved Operating expenses amounted to by a robust IT platform and sturdy on continued Current Account/ PHP115.2 billion, up 17%, in line Business Continuity Plan (BCP), Savings Account (CASA) growth with the Bank’s continuing business BDO believes it will be resilient to and improving loan mix in favor and network expansion, as well as domestic and external challenges of consumer and middle market higher volume-related expenses while being well-positioned to customers. Customer loans rose (specifically, taxes and licenses and capitalize on long-term growth by 9% to PHP2.2 trillion, while policy reserves at BDO Life). opportunities. total deposits grew by 3% to PHP2.5 trillion bolstered by the The Bank maintained its 8% increase in low-cost CASA conservative credit and provisioning deposits. CASA ratio was 73%, policies, setting aside PHP6.2 billion 34 2019 ANNUAL REPORT
CHINA BANKING CORPORATION Celebrating the Past, Embracing the Future
The year 2019 was successful and all-time high of PHP10.1 billion, its 2020 asset goal of PHP1 trillion. transformational for China Bank. which translated to an improved The Bank continued to be more Gearing up for its centennial in 2020, return on equity of 11.0% and return than adequately capitalized, with the Bank continued to uphold on assets of 1.1%. Earnings were PHP96.2 billion in total capital, sound business management driven by the sustained growth of up 9.5%, common equity tier (CET) and governance practices to build its core businesses—gross loans 1 ratio at 12.8% and total capital trust and enduring customer expanded 13% to PHP577.8 billion adequacy ratio (CAR) at 13.7%. relationships, while enhancing and total deposits jumped 7% competitiveness to reinforce its to PHP775.4 billion. Net interest Total deposits grew 7% to foundation for future growth. income rose 14% to PHP26.1 billion, PHP775.4 billion, underpinned by supported by non-interest income PHP411.8 billion in checking and Operating results in 2019 exceeded which surged 49% to PHP8.4 savings account (CASA) deposits. projections. China Bank achieved billion. Total resources grew 11% The Bank’s PHP30 billion Peso retail 24% growth in net profits to an to PHP962.2 billion, very close to bonds offer and US$150 million SM INVESTMENTS CORPORATION 35
green bonds issue also helped improve funding flexibility. Six times oversubscribed, it was the second largest issuance for the year in terms of volume.
Recognizing the importance of technology in modern life, the Bank continued to build its digital capabilities. In 2019, it engaged Microsoft for digital advisory service to develop China Bank’s digital transformation strategy and roadmap.
Founded on principled banking and anchored on sustainable operations, China Bank focused not only on achieving business objectives, but also on preserving its history and creating shared promote a strong governance and This 2020, China Bank celebrates its value. The Bank embarked on a compliance culture, to advance 100th year of responsible banking. restoration project to restore its consumer protection as an Throughout its history, the Bank original head office in Binondo, built integral part of delivering excellent stayed true to its values that have in 1924, to its original architecture customer service, and to proactively enabled it to achieve this milestone, and make it more resilient for participate in social contribution while changing with the times to future generations. The Bank and environmental protection remain a catalyst of wealth and also continued to build a diverse activities to help make the earth value creation from generation and highly capable workforce to a better place to live in. to generation.
36 2019 ANNUAL REPORT
EQUITY INVESTMENTS
PHILIPPINES URBAN LIVING SOLUTIONS
MyTown, a young professional rental housing brand owned, developed and managed by Philippines Urban Living Solutions (PULS), completed seven new buildings in 2019. PULS grew its portfolio from nine to 16 buildings. Bed capacity grew to 3,341 beds, remaining by far the leading co‑living provider in the Philippines.
To maintain its position as the largest co living provider in the country, MyTown started two Ortigas bridge, offering a well In 2019, MyTown was recognized new projects in 2019 along the located second home for young with two gold awards at the Bonifacio Global City perimeter, professionals working in both the Asia-Pacific Grand Stevie Awards which together are expected to BGC and Ortigas city districts. It will for ‘Best "Service & Solution" add around 1,200 additional beds feature impressive amenities for Innovation’ at the International to its total portfolio. The larger all tenants to enjoy and will include Innovation Awards and ‘Best building, MyTown Los Angeles, co‑working facilities that will allow Co‑living Space in the Philippines’ will be adjacent to the new BGC for a true "zero commute" lifestyle. by Lamudi at The Outlook. SM INVESTMENTS CORPORATION 37
BELLE CORPORATION
Belle Corporation posted consolidated revenues of PHP7.5 billion in 2019, down 12% compared to 2018 revenues of PHP8.5 billion. This resulted in a 9% decrease in Belle’s consolidated net income to PHP2.9 billion versus the previous year.
The company’s overall operating performance was impacted by weaker results from Pacific Online Systems Corporation, which posted a 49% decrease in revenues to PHP990 million in 2019 from PHP1.9 billion in 2018.
For its real estate operations, Belle realized revenues of PHP3.5 billion in 2019, a 5% increase over the PHP3.4 billion recorded in 2018. The slight increase in revenues was primarily due to the lease of the land and buildings comprising City of Dreams Manila to Melco Resorts and Entertainment (Philippines) with some contribution from real estate sales and property management activities at its Tagaytay Highlands complex.
Gaming revenues at City of Dreams Manila, the main growth driver, remained resilient registering PHP2.98 billion in 2019 versus PHP3.2 billion in 2018. To mitigate the operating challenges it faced, Belle reduced its costs and expenses by 9%, to PHP3.7 billion in 2019 from PHP4.1 billion in 2018.
Sycamore Heights at Tagaytay Highlands 38 2019 ANNUAL REPORT
2GO GROUP, INC.
In 2019, 2GO Group, Inc. increased its focus on core services and profitability. This resulted in focused revenue generation, enhanced product management and improved operational efficiency.
This year saw 2GO’s divestment of freighters and non-core fast craft while focusing on the faster and more reliable Roll-on/Roll-off Passenger (ROPAX) vessels, creating unique offerings to the market. The Logistics group optimized its operations by prioritizing high quality accounts and providing the corresponding capacity to continued to grow as both offered in the company’s improvement in its support them. It developed superior logistics solutions while operations, supporting its shipping, sturdy transportation products being operationally efficient. warehousing and transportation complemented by warehousing Consolidated revenues grew 9% to services. These combined efforts services that enable stronger PHP21.4 billion driven largely by narrowed losses to PHP850 million delivery commitment to its Scan Asia which continued to win in 2019 compared to PHP1.5 billion customers. new clients. in 2018.
Business from its profitable Special The 2GO Group’s investment in new Containers and Express groups technology was an important factor
GRABPAY
SM Investments Corporation (SMIC) entered into a joint venture with Grab Philippines in 2019, a strategic partnership combining the strength of Grab’s local user base and tech platform with SMIC’s nationwide retail and banking portfolio.
The strategic partnership involves collaboration towards the universal acceptance of the GrabPay wallet as a payment option in the Philippines, SM INVESTMENTS CORPORATION 39
offering greater convenience in The joint venture expands cashless in GrabPay is part of SM’s moves paying for shopping items, grocery opportunities for its customers and towards end-to-end solutions and supplies, cinema tickets and provides an avenue to drive digital innovation in its businesses, other goods and services in THE financial inclusion for millions of developing enhanced user SM STORE, SM Supermarket, SM unbanked Filipinos. experiences and convenience. Cinema, other SM subsidiaries and partners as well as BDO’s extensive SMIC has a 34.5% share in the joint merchant and banking network. venture. The company’s investment
ATLAS CONSOLIDATED MINING AND DEVELOPMENT CORPORATION
Atlas Consolidated Mining and Development Corporation (Atlas Mining) reported consolidated gross revenues of PHP17.1 billion, an increase of 21% in 2019 from PHP14.2 billion in 2018. Atlas Mining posted a significantly lower net loss of PHP565 million in 2019, a 67% improvement from the PHP1.7 billion net loss in 2018. This was driven by sustained and stable production and increased shipment volumes of copper concentrate, as well as improvements in operating efficiencies that increased throughput in its wholly-owned subsidiary, Carmen Copper Corporation.
Earnings before interest, tax, Atlas Mining continued to focus on Nations Sustainable Development depreciation and amortization creating value for all its stakeholders Goals. Since its operation in 2008, (EBITDA) was PHP6.1 billion, 59% by being a responsible steward of Atlas Mining has invested over higher compared to PHP3.8 billion the environment and improving the PHP900 million in the development in 2018 as the gains from higher welfare of its host communities. Its of community facilities, healthcare, revenues offset the increase in approach to implementing its Social sustainable livelihood and cash costs. Development and Management scholarships which have helped Program is aligned with the United over 1.2 million beneficiaries. As well as taking a strategic approach to improved productivity, effective and optimized operations and decreased production costs, 40 2019 ANNUAL REPORT
Protecting mangroves in Hamilo Coast is part of SM’s efforts in nurturing the environment SM INVESTMENTS CORPORATION 41
SUSTAINABILITY AND GOVERNANCE Creating Meaningful Impact
The 2019 SMIC Sustainability Report has been prepared in accordance with the GRI Standards: Core Option and has successfully completed the GRI Materiality Disclosures Service.
2019 SUSTAINABILITY REPORT
Explore our full Sustainability Report via https://www.sminvestments.com/sustainability/sustainability-reports
or scan this QR Code 42 2019 ANNUAL REPORT
Our Value Creation Story
Our Valued Resources How We Create Shared Value
CUSTOMER-FOCUSED, Our Brand BRAND ENHANCING INNOVATIONS Our passion to anticipate the evolving needs of our customers is our driver in pursuing innovative solutions, providing products and services that cater to our diverse customers across all our businesses. Our Relationship with Our Customers
OUR BUSINESS ECOSYSTEM We optimize the value of our businesses by harnessing the synergy of our business Our People ecosystem, providing access to both financial and non-financial resources that amplify business growth and collective positive impact.
Our Developments DYNAMIC WORLD OF OUR PEOPLE Our diverse, agile and innovative network of teams enables us to capture opportunities and drive our growth.
Our Connection to Our Communities
RESPONSIBLE BUSINESS PRACTICES Our Natural Our holistic approach to corporate Resources responsibility allows us to create impact in environmental sustainability and social development at scale.
Our Supply Chain Network
GOOD CORPORATE GOVERNANCE Our commitment to practice prudent judgment in the management of our financial Our Financial and non-financial capitals provides a stable Resources resource and capital base. SM INVESTMENTS CORPORATION 43
We harness the synergies of our businesses to create shared value for all our stakeholders.
How We Distribute The Value We Generate
We generate value for all our stakeholders manifesting in both financial and non-tangible benefits.
Product Delivery to Our Customers We deliver quality, affordable and suitable products to our customers in PHP506bn a responsible way. Total Economic Value Generated
Purposeful Work for Our People We provide a conducive environment for our people to harness their talents, develop their skills and find a meaningful career path. These skills allow our people to thrive amidst rapidly changing markets.
PHP453.7bn Total Economic Social and Financial Inclusion Value Distributed for Our Communities We find innovative ways to promote social and financial inclusion, providing opportunities for entrepreneurship and access to basic social services.
78.3% 6.8% 9.0% Environmental Responsibility Total operating Total employee Total payments to costs wages and benefits providers of capital for Our Natural Habitats We find innovative ways to minimize our operational impact to the 5.7% 0.2% Total payments to Total community environment and help protect and government investments conserve our natural resources and habitats.
Active Engagement with the Global Sustainable Development Agenda PHP52.3bn We mobilize our resources in upholding Total Economic regulatory standards and in pursuing Value Retained sustainable development goals. 44 2019 ANNUAL REPORT
Job Creation Inclusive Supply Chains Innovative Banking Products and Services
SM’s PA 183 172 Forbes Forbes 157,288 10,000 19,153 21.9M+ 2M P P51.5bn transactions made Global 2000 Global 2000 employed in 2019 registered current tenants of new BD outstanding S S AINABL through BD ’s BD SM loans orld's Best orld's Best SM Retail SM Supermalls checking and CAS AGAD GR mployers Regarded suppliers savings account 2019 Companies 2019 1,500 holders in 2019 MSM s engaged by SM S R China Bank BD