SUSTAINABILITY REPORT 2020

Canon Oceania About the report No matter the challenges that find their This report is structured and informed by our Canon Oceania material issues for 2019-2020. way into our path, we confidently We have aligned the content of our report where possible with Canon’s globally identified sustainability priorities. It is not independently progress towards the future, where assured although our carbon data is included in the Canon Global independent verification endless possibilities lie. Where our process, with details available in the Canon Inc. Sustainability Report. innovation inspires others to be brave and This year we have changed the way we name the report; from the year we are reporting on, imagine the impossible, we make it a reality. to the year the report is published. This is to align with the Canon Group reporting convention.

This summary report is supported by the following documents which contain more detailed information: Economic and Governance Fact Book Environmental Fact Book Social Fact Book Canon welcomes feedback on the report at [email protected]

Canon Oceania Headquarters Canon Australia Pty. Ltd., 5 Talavera Road, Macquarie Park, NSW 2113, Australia. Telephone: 13 13 83

Objectives legend

Objective achieved Project commenced but not finished Objective was not achieved

Photo credit (front cover): Di Lymbury, Member of our Canon Community. Taken on a Canon EOS R. Photo credit: Mark Goodwin, About the report Canon Group Employee. Taken on a Canon EOS 5D Mark IV. Photo credit: Sally Anscombe, Getty Contributor – ‘This is Australia’ Collection.

Canon Oceania Sustainability Report 2020 2 CONTENTS

04 MANAGING DIRECTOR’S MESSAGE

06 SUSTAINABILITY HIGHLIGHTS

08 OUR OPERATIONS

10 PROFITABILITY WITH PURPOSE

12 BUILDING A SUSTAINABLE BUSINESS

14 OUR MATERIAL TOPICS 14 1. Driving innovation 20 2. Transforming business 28 3. Acting responsibly 34 4. Promoting an open and diverse culture 40 5. Reducing our environmental impact

50 OUR MANAGEMENT TEAM

52 OUR SERVICES

3 Canon Oceania Sustainability Report 2020 EXPANDING THE HORIZONS OF OUR CUSTOMERS AND BUSINESS A MESSAGE FROM OUR MANAGING DIRECTOR

Welcome to the Canon Oceania 2020 locally-developed products and services, ‘Better, Created Together’ Some noteworthy examples were the launch Sustainability Report, which provides you, our and achieved a first for a Canon Group of the Kyōyū and PrintNow solutions in the stakeholders, with an overview of how we are Sales Company – carbon neutral consumer market which caters to growing 1 These results would not have been possible addressing the issues that matter most to our certification for Canon New Zealand . without the sense of common purpose community interest in the sharing and circular current and future performance and prospects. reinforced by the launch of ‘Better, Created economy, the enhancement of our own Towards 50-50 Robotics Process Automation (RPA) offering After completing a rigorous materiality Together’ – a new Group culture that I foreshadowed in last year’s report. through our technology solutions assessment process in March 2019, our Consolidating our Group companies into powerhouse, Canon Business Services, and material (i.e. most important) topics remain three main management entities – Canon In defining the values, beliefs and cultural norms we identified as necessary to achieve the inauguration of the Canon Innovation Lab unchanged. We did, however, revise the Australia, Canon New Zealand and Canon to strengthen our local innovation agenda. phrasing of some topics to reflect incremental Business Services – will help achieve our our Group goals, we focused particularly in changes in our business strategy. The chapters goal of deriving 50 percent of our revenue 2019 on building cross-functional teams able This innovation focus is the cornerstone of in this report address in some detail our from services and 50 percent from to work collaboratively towards long-term a core Group strategy aimed at expanding objectives and approach in relation to each: products. It also acknowledges the sales, product and innovation objectives. the horizons of our customers and maturing of our traditional markets. Global business. To this end, we were successful • Driving Innovation changes in the camera and inkjet markets in 2019 in selling our business process • Transforming Business Innovation – Beyond Oceania in particular, affected our sales in 2019. But I expertise to Canon Europe. We’re also • Acting Responsibly am pleased to say that our operating profit With respect to innovation, for example, we looking to leverage our relationships with • Promoting an Open and Diverse Culture has increased in 2019 across the Canon launched some exciting new products in 2019 other Canon Group Sales companies to • Reducing Environmental Impact Oceania Group. and have an impressive range planned for on-sell new products and services in markets throughout the world. 2019 represented another year of This result was achieved in part by 2020. But what really excited me this year was the burgeoning of local innovation across successful business transformation for reducing costs through restructuring and Our progress and success with respect to every business unit in the Group, driven by Canon Oceania. Working towards our goal of by focusing on business profitability. local innovation was tinged with some our own in-house creativity and expertise. expanding the horizons of our customers and We also maintained very strong market sadness after Canon Information Systems our business, we continued to simplify our share in our consumer business, Research Australia (CiSRA) – a company structure and systems, collaborated to build significantly grew market share in business jointly owned by Canon Inc. and Canon a new culture that reflects the best attributes products, and achieved strong growth in Australia – closed its doors for good on of our diverse companies and regions, our IT services and outsourcing business. 31 August 2019. launched a raft of innovative Canon Inc. and

1. Canon New Zealand’s carbon footprint was audited and certified in 2019 in accordance with the Toitū carbonzero program and ISO 14064-1.

Canon Oceania Sustainability Report 2020 4 Living kyosei We also demonstrated Canon’s ongoing commitment to using our technology to help Globally, Canon Inc. is pursuing the realise a better society through our realisation of a sustainable society based on partnership with the First People Project. This the philosophy of kyosei – living and working initiative saw us joining with AthletesVoice together for the common good – while and NRL star Angus Crichton to showcase the aligning its operations and impacts with the richness of traditional Aboriginal and Torres United Nations Sustainable Development Strait culture through visual storytelling. Goals. In Oceania, our strategies reflect As I write this introduction, all of our plans and Canon’s global goals, and part of our ‘Better, those of our customers have been severely Created Together’ culture includes engaging challenged by the COVID-19 pandemic. with the community at many levels under our Fortunately, recent efforts revising our strategic pillar, Making a Difference. business continuity plan held us in good stead In 2019, both Canon New Zealand and Canon when the crisis hit. Through the extraordinary Business Service Centre Philippines (CBSC) efforts of our teams in all locations, we were Established in 1990, CiSRA was responsible As a result, our governance efforts in received external recognition for their efforts. able to maintain customer service beyond for more than 240 US patents and 800 patents 2019 focused on information security and the Canon New Zealand led the way, reducing its expectations to critical customers. across the rest of the world. The decision to privacy of customer information. Recognising emissions by 36 percent in 2019 year-on-year Without doubt, these are unprecedented close the research institute was largely driven onerous and changing legislation across and becoming a Toitū carbonzero certified times. But in the face of challenges big and by parent company Canon Inc.’s want to various jurisdictions, we implemented a organisation – the first Canon company in the small, we remain determined to emerge update the priorities of its global innovation project to expand the scope of our existing world to become certified carbon neutral. stronger than ever. Our ambition remains to agenda. ISO 27001 Information Security certification expand the horizons of our customers and to cover all the operations of Canon Business CBSC was awarded a coveted Circle of Pleasingly, though, some of the visionary work our business. And with a unified and purpose- Services and Canon Business Information Excellence of the World Vision CSR Company that began at CiSRA continues at Canon driven culture, a simplified Group structure, Solutions by the end of 2020. of the Year, based on our contribution to the Australia – a number of promising projects Kanlungan sa Er-Ma Ministry (KSEM) robust profit growth, and an organisation have been transferred across. Jonathan Gan, We also made the decision to harmonise the children’s shelter. I am particularly proud of brimming with talent and innovation, we look for example, formerly at CiSRA now Canon systems for our Group companies; each the CBSC Project Inclusion program, which to the future with anticipation. Australia, was instrumental in bringing the company is moving onto the same human provides meaningful work for people Free Viewpoint Video System to life. resources and communications systems so with disabilities. that by the end of 2021, we will have full Governance oversight of Group activities and performance For Canon Australia, many of our employees, with fewer risks. customers and their families were affected by Success in expanding our horizons has come the devastating bushfires. In response, we In addition, our Critical Incident Management Akira ‘Dave’ Yoshida with a need to understand the risks contributed $10,000 to the Salvation Army Managing Director and Business Continuity Plans have been associated with a growing and diverse set of disaster appeal and provided community Canon Oceania integrated, and we made some progress on customers and other stakeholders, operating service leave to employees volunteering researching potential human rights risks in our in different markets with different needs. to fight the fires. extended supply chain – particularly those related to Modern Slavery.

5 Canon Oceania Sustainability Report 2020 SUSTAINABILITY HIGHLIGHTS 0 Canon New Zealand achieved 2Australian innovations supporting the 126participants from Australia, New Zealand Carbon Neutral Certification through circular economy. Kyōyū & Print Now. and the Philippines in Canon’s first Toitū Envirocare and reduced their Innovation Lab. emissions in 2019 by 36%. CSR COMPANY ROBOTIC PROCESS NEW GROUP OF THE YEAR AUTOMATION CULTURE

Circle of Excellence. Awarded by World RPA service launched to automate repetitive introduced to capture talent across the Vision at Asia CEO awards to Canon tasks, enhancing our BPO offering. group: ‘Better, created together’. Business Service Centre (Philippines).

Canon Oceania Sustainability Report 2020 6 Photo credit: Julie Chandelier, Canon Group Employee. Taken on a Canon EOS 7D Mark II.

“Gone are the days of sustainability not being central to an organisation’s strategy. Now sustainability has become central to people’s thinking. I love that Canon clearly communicates our sustainability strategy and shows how our sustainable practices evolve and actually deliver tangible results over time. Because when people see that, they want to be part of it. It’s a compelling reason to join a company, and a compelling reason to stay.” Nina Spannari, General Manager – Marketing & Customer Experience, Consumer Imaging & Services.

7 Canon Oceania Sustainability Report 2020 OUR OPERATIONS

Company structure current as of 30 April 2020

This group of companies is known as Canon Oceania Group. Canon Inc.

Canon Inc companies

Canon Australia

Canon Business Canon Canon Canon Canon Medical Canon Production Service Centre Business Services Finance New Zealand Systems ANZ Printing Australia Philippines Australia Australia Includes Harbour IT and Converga Brands

Canon Oceania Sustainability Report 2020 8 Group companies

Canon Australia Canon Business * includes Canon Finance Australia Services Locations: Locations: HQ Macquarie Park, NSW HQ Macquarie Park, NSW Horsley Park, NSW South Melbourne, VIC Sydney City, NSW Tuggeranong, ACT Alexandria, NSW Brisbane, QLD Clayton, VIC Auckland, NZ Melbourne, VIC Christchurch, NZ South Melbourne, VIC Wellington, NZ Adelaide, SA Perth, WA Brisbane, QLD Canberra, ACT

Canon Canon Business New Zealand Service Centre * includes Canon Finance New Zealand Philippines (CBSC) Locations: Locations: HQ Taguig City, Manila HQ Auckland Pasig City, Manila Wellington Angeles City, Pampanga Hamilton Christchurch Nelson Invercargill New Plymouth Queenstown Dunedin 9 Canon Oceania Sustainability Report 2020 PROFITABILITY WITH PURPOSE

Business as usual no longer applies. Everything we do is imbued with the kyosei A material topic is defined by the Global In February 2020, the five topics prioritised In 2020 it become increasingly clear philosophy. It acts as a moral guide for our Reporting Initiative as one that has “a direct in 2019 were reviewed in another actions and relationships, even as we or indirect impact on an organisation’s ability workshop. The results from the earlier that we are well past the point where evolve and respond to changes in to create, preserve or erode economic, assessment were validated by participants companies could justify jeopardising technology, industry dynamics and environmental and social value for itself, its from across the Group. There were some the wellbeing of communities or consumer preferences. stakeholders and society at large.” changes to the phrasing of some of the damaging the environment in the material topics identified, with participants Of course, we can always do more. As Fink believing the revised language better pursuit of profits alone. explains, many companies are beginning to Our Material Topics captured Canon Oceania’s current thinking understand that purpose is a driver of and approach. Larry Fink, CEO of the world’s largest fund business value. And as the purpose-led To determine the topics that matter most manager BlackRock, phrased it neatly in his approach to business becomes more to Canon Oceania, we completed a Accordingly then, the material topics our 2020 letter to shareholders: widely embraced, we will have to elevate materiality assessment in March 2019. people believe are most relevant in 2020 our standards even further to retain the It reviewed our strategy, company policies for the future wellbeing of our business are:

“A company cannot achieve long-term profits competitive advantage kyosei has

and sustainability initiatives. Inputs came

without embracing purpose and considering

r

delivered us. u

from all of our business units, as well as

O

l

g 1

a

.

n t

D

the needs of a broad range of stakeholders … i

n

I c r

e n

i

Canon’s global operations. Current strategy u n v

m

o i

d t n

n v

c

e g

o a

a

actions that damage society will catch up

r

R t

Practically, this means challenging ourselves

i p i

. o

and company policies were the source v

5 m n

I

n

E

with a company and destroy shareholder

to better manage our environmental impacts,

materials that weighed most heavily in our

value. By contrast, a strong sense of purpose

doing more to help address injustice and

initial research.

and a commitment to stakeholders helps

inequality in our communities, and upholding

a company connect more deeply to its

the values which have served us so well.

A shortlist of potential material topics was

customers and adjust to the changing

presented in a workshop featuring

2

This report is written with these objectives in

demands of society. Ultimately, purpose

.

employees from our Australia, New Zealand

4

D

T

a

B

. r

i n

a u

mind. As you read on, you will see we have v

is the engine of long-term profitability.” P

n s

and the Philippines operations. Participants

e

O

r

i

s

r o n

f

s p

e

o

structured its content around the material m

e

e s

were invited to prioritise topics based on

r

m

o s

n

C

t

On this important matter, we are proud to say

i

topics we believe are critical to Canon a i n

u

n

their importance to our current and future

n g

l

g

t

d

u

that Canon has prioritised purpose since

Oceania’s ability to create value for itself r business prospects, and their ability to e

inception, formalising this in 1988 with the and its stakeholders. improve or erode value for Canon

adoption of the kyosei philosophy –

stakeholders over time. The final result was

a Japanese word which translates as living shared agreement on Canon Oceania’s 3. A g ctin and working together for the common good.  material topics for 2019 and beyond. Responsibly

Canon Oceania Sustainability Report 2020 10 Photo credit: Greg Sullavan, Canon Group Employee.

Taken on a Canon EOS R.

“We place a strong emphasis on ensuring our actions, our business operations, and the partnerships we form with our customers, bring about a measurable and positive impact within our communities.” Scott Frood, Senior Sales Manager – Canon Business Information Solutions.

11 Canon Oceania Sustainability Report 2020 BUI LDING A SUSTAINABLE BUSINESS

OUR BUSINESS Our purpose Why we exist Everyone who comes to work each day wants to know that all of their passion, dedication and e ort makes a real Dist ributo di erence. A di erence that makes us all better and helps es rs ye us continually shape who we are and what we do. This helps lo p C O our customers imagine new possibilities, creates an exciting m o p E m e future and changes the way they experience the world. m ra t u i n n g it s i r e e s

Our values What guides us m

u

Togetherness. Bravery. Achievement. Imagination. Integrity. s

n G o

Our values underpin our vision, shape our culture and help o C set the expectations of how we behave and work with each v

e

other. They guide us every day in making the right decisions r n

m and are essential to achieving our performance goals.

e

C

B n u t u s s t i Our vision Where we’re going o n m e Our Canon Oceania Group vision, “we’re on your horizon”, e s r s s . relates to both our customers and our people. To sustain our c

success and grow, we must work together to find new ways to In

n expand the horizons for what is possible for our business, today o n and tomorrow. a P C ar A tn g er en s, s Our business model Who we are ts Supplier Canon in the Oceania region comprises of Canon Australia, Canon New Zealand, Canon Finance, SUNSTUDIOS, Canon Business Services and Canon Business Service Centre Philippines, employing more than 2,500 people across the region.

Canon Oceania Sustainability Report 2020 12 BUBIULDINGI LDING A AS USSUTSATAINABLEINABLE B BUUSSINESSINESS

AS AT 1 JUNE 2020 n . Driving I novation OUR BUSINESS 1 GROUP COMPANIES Page 14

Our purpose Why we exist HIGHLIGHTS

Everyone who comes to work each day wants to know

t c on Ocea that all of their passion, dedication and e ort makes a real Distrib Can nia Disuttro a s ibrust

di erence. A di erence that makes us all better and helps e or p

e es s CANON AUSTRALIA CANON NEW ZEALAND

2 y

m

e

I

o y

l .

us continually shape who we are and what we do. This helps

o

O l

p l

T

C s p s

a

m Cp e

) r

o t n s ( 589 employees 207 employees our customers imagine new possibilities, creates an exciting m i e C

E oe s n a

m i a

E n u p n

m n

r B p o

li n future and changes the way they experience the world. m a e i Provides consumer and business Provides consumer and

n s

m h B C

t o

u i P u f

m n B imaging products and services business imaging products

un e s o

n a i S

n r n

gn t P r

i C e as well as some specialist and services as well as some

n t i ( a m

o e s

s i t s g

s e i r P imaging products. specialist imaging and r e i 0 C e r

4 C S i

KYOSEI s s n e e s v S e 2

communications products.

e e

Our values What guides us r 0 g n B

g c v m m i

a C i

u E v living and working c 43%

u P r B e

s r e

Togetherness. Bravery. Achievement. Imagination. Integrity. s s of participants in 1st

u

S

) n u together for the n Canon company in

G G s Explore Leadership

o o

i

O

o n Our values underpin our vision, shape our culture and help the world to become

o Program are women

common good. C

C

v e v g

carbon neutral

set the expectations of how we behave and work with each

e e s

n

i

s

r

r

other. They guide us every day in making the right decisions c 100-Ways n

n

u

m diversity program m #1

and are essential to achieving our performance goals.

most trusted digital camera

d

e e

e

brand in NZ and 7th most

C n n

B

R

t

t trusted brand in NZ overall u

.

u

s 5 s t o i

Our vision Where we’re going n

CANON BUSINESS CANON BUSINESS m e d

C n SERVICES e s SERVICE CENTRE Our Canon Oceania Group vision, “we’re on your horizon”, a a l s n r . a PHILIPPINES s o relates to both our customers and our people. To sustain our e c n 4 Z n A . success and grow, we must work together to find new ways to I u w P s e 473 employees 928 employees n t N r r expand the horizons for what is possible for our business, today o a n in Australia o l o Our teams work in sites across n ia n and tomorrow. m a a C the Philippines o‰ering P C o a 215 employees business process outsourcing r t t in A n in New Zealand solutions and cutting-edge g er g P ly e s, ag cloud and IT services. n rs a e ib O‰ering business process ts plie n 3 8 s Our business model Who we are Sup 4 2 n O ge outsourcing solutions and p Pa o 3,900 volunteer hours e p cutting-edge cloud and Canon in the Oceania region comprises of Canon n s spent working with e IT services. a R Australia, Canon New Zealand, Canon Finance, nd g children's centre, KSEM D tin SUNSTUDIOS, Canon Business Services and Canon iv Ac 13% ers 3. 1 Business Service Centre Philippines, employing e Cu year-on-year revenue lture growth in 2019 CSR Circle of more than 2,500 people across the region. Excellence Award 2 businesses, Converga and Harbour IT, coming together as one

13 Canon Oceania Sustainability Report 2020 01

Canon Oceania Sustainability Report 2020 14 01 Driving Innovation Since its founding in 1937, Canon has been at the forefront of technological development – pioneering products and services that actively Sustainable 9: Industry, Development Innovation and inspire and enable people to achieve more than Goals (SDGs) Infrastructure they ever thought they could.

01 Driving Innovation

Canon Inc Canon Inc Canon Inc RD EOS RP EOS 3 launched, delivering breathtaking 200D MARK II speed, sharpness and image highest number of US patents launched, an easy-to-use DSLR awarded in 2019 quality in our smallest and lightest full-frame digital camera yet

Canon Australia Canon Australia Canon Business Services FUTURE ROBOTICS PROCESS KYŌYŪ OF WORK AUTOMATION the online sharing platform, 2019 report released product launched was launched

15 Canon Oceania Sustainability Report 2020 Driving Innovation 2020 Innovation is in our DNA. self-awareness. By focusing on our The ultimate immersive Since its founding in 1937, own culture and processes, we experience, the Free Viewpoint OBJECTIVES Canon has been at the avoid making excuses and work Video System technology allows together to get results. viewers to move anywhere in a forefront of technological stadium through a virtual camera. development – pioneering It was used during the Rugby products and services that New Beginnings World Cup™ 2019, where lucky fans actively inspire and enable could simulate the feeling of being While our commitment to research among the players on the field. people to achieve more than and development remains as they ever thought they could. strong as ever – Canon ranked

2019 objectives 2019 performance 2020 objectives We are proud of Jonathan and his third for the number of US patents former CiSRA teammates for their In 2020, we stand on the precipice awarded in 2019, with 3,555 US role in bringing cutting-edge of a new age. The digital revolution patents held in total – on 31 August innovation to the world! that began with the advent of the Complete closure CiSRA is now closed 1. Accelerate the 2019, Canon Information Systems internet is accelerating, with of the majority of and remaining growth of Print Research Australia (CiSRA) closed CiSRA operations employees are part Now and Kyōyū breakthroughs in robotics, artificial its doors for good. World-Class and transfer ongoing of Canon Australia. to continue to intelligence, machine learning and research activities to Innovative projects contribute to our the internet of things allowing Established in 1990, CiSRA was Innovation, Locally Canon Australia. continue as part of circular economy us to do things better, faster and responsible for more than Canon Australia. and maximise return Made cheaper than ever before. 240 US patents and 800 patents on investment. across the rest of the world. The With the CiSRA closure in mind, Our innovation agenda is planned Continue to publish The First Peoples 2. Focus on internal decision to disband the research Canon Oceania’s employees were with tomorrow in mind. That’s compelling content, and Unlikely Union expertise and institute was largely driven by ready to redouble efforts to why we are combining Canon’s promoting the work of films were released innovation. changing priorities in our global promote and strengthen our local technologies with the latest Canon customers and along with other innovation agenda. innovation agenda. The excitement 3. Launch a five-year research and development (R&D) enabling learning and content to promote the was palpable when our Senior local warranty internationally, with the aim of further development Canon community’s Pleasingly, some of the visionary Leadership team announced the in Australia and genuinely making a difference in of consumers’ skills. outstanding skills. work that began at CiSRA launch of the inaugural Canon New Zealand. our world. continues at Canon Australia, with Oceania Innovation Lab in 4. Build Azure Centre several promising projects being This aspiration to be a change- February 2019. Introduce new PrintNow and Kyōyū of Excellence. transferred across. Jonathan Gan, technology sharing successfully launched. maker for good is underpinned by for example, formerly at CiSRA, The brief was simple. Employees services for cameras Both programs are now a company-wide willingness to was instrumental in bringing the were asked to submit creative ideas and printers. in the growth phase. take on R&D challenges, guided Free Viewpoint Video System to that could drive profitability and Internal Innovation Lab by the principle of San-ji – self- life for Canon. new revenue streams for the Group. program run. motivation, self-management and

Canon Oceania Sustainability Report 2020 16 CASE STUDY CANON AUSTRALIA

An impressive 126 ‘lightbulb Following the success of the Future moments’ were submitted in of Education report in 2018, BRINGING response, with enthusiastic Business Information Solutions participation from across Australia, (BIS) released its Future of Work New Zealand and the Philippines. report in March 2019. Drafted by INNOVATION acclaimed writer, broadcaster and 01 As Stephanie Wang, General academic Dr Sunil Badami, the TO THE Driving Innovation Manager Commercial and Channel, white paper explores the Business Information Solutions, implications of social and WORLD explains: “No-one knows our technological change on the customers and our business better workplace and reveals what the The innovation capabilities of than our own team so it makes jobs of the future will be like. sense to reach out to the Canon the Canon Oceania family family for new ideas.” Full of fascinating analysis – did you were again on display at the know, for example, that 75 percent 2019 Canon Invention Awards The twelve best ideas were shared of Australian companies see in Japan, when Chris with all Canon Oceania employees technology as important but only Rosewarne, a Principal for comment and voting. In the 23 percent feel ready to navigate it? second half of FY20, six were – the report has been shared with Research Engineer who joined Chris Rosewarne’s invention is now a key part of the Canon XF705. short-listed and pitched to the potential and existing customers to Canon Australia from CiSRA in Senior Leadership Team for funding. help them make better decisions early 2019, was recognised for Andrew Mills and Vu Vo submitted about what Badami calls “the his outstanding contribution to the winning idea, which was an disruption revolution,” and to imaging technology. automatic discovery feature for kickstart a conversation about how a printer installation function. Canon’s solutions can help. Canon Inc. Chairman and CEO, Fujio Mitarai, awarded Chris for a Future of Work patented invention relating to High Sharing Creativity Efficiency Video Coding (HEVC). Canon Oceania Chris’ breakthrough is significant, Our commitment to innovation With creative solutions and future as it improves video compression means more than enhancing trends again in mind, Canon to deliver better image quality, Canon’s own products and services. Australia launched Kyōyū in even while reducing file storage We have always understood that 2019 – a new business line built on requirements. A number of products 126 building a better, more creative and ‘lightbulb moments’ were sharing-economy principles. Kyōyū, are now using his invention, imaginative society is not only a submitted to first Canon Japanese for ‘share’, allows renters including Canon’s XF705 good thing to do, but necessary for to hire photography gear while Camcorder and a range of HEVC- Oceania Innovation Lab the Group’s long-term success. helping owners get more value from supported 4K TVs, smartphones from across Australia, New their Canon products. and laptops. Zealand and the Philippines 17 Canon Oceania Sustainability Report 2020 The Kyōyū camera-sharing Another example of our digital community works like other sharing leadership comes in the form of platforms. A renter browses the PrintNow – an on-the-go printing online platform for available service that allows users to print cameras and lenses in their area, whatever they need, whenever and arranges a collection with the they need it, from over 100 locations equipment owner at a convenient around Australia. The service makes time. A built-in ID verification cloud printing a cinch – users simply process helps with personal safety, upload their photos to the website, and Canon provides free insurance find their nearest PrintNow station, Launched in March 2019, the Canon EOS RP delivers breathtaking image for any damage done to rented and print what they need. PrintNow quality with outstanding value for money. gear. Kyōyū is exclusively open to locations are available at Canon products. For more, visit: http://print.canon.com.au So it was mission accomplished in by the end of 2019. To celebrate “It was such a https://kyoyu.canon.com.au confidence March 2019 when the Group these announcements, Group New Products for a announced the launch of the new employees in Sydney were invited booster to win Digitalising Customer EOS RP. But first, some background. to an unveiling event, while key Canon’s very New Decade The EOS R System launched six customers and retailers supported Service months prior (in September 2018), the launch with live demonstrations first Innovation The physicist William Pollard once was arguably our most important across social media channels, Lab prize for our The enhanced digitalisation of said that “learning and innovation camera innovation since the dedicated eDMs and reviews. remote printer Canon Business Information go hand in hand. The arrogance of unveiling of the first EOS in 1987. Solutions is also making life more success is to think what you did The EOS R system represents a Similarly, Canon New Zealand portal. To receive convenient for our customers. In yesterday will be sufficient for step-change in optical performance, customers and dealers gathered recognition from 2019, we launched the new-look tomorrow.” For more than 80 years, compactness and durability. in Auckland to get their hands on MyCanon Business Portal which Canon has created the world’s the EOS RP and to hear more our peers, and offers users an easy way to control most loved imaging products. The EOS RP fully utilises the new about the new RF lenses. The to have the their Canon devices from any It might sound odd to say, but this technology, delivering breathtaking evening included a photography computer or mobile. success has been built on a kind speed, sharpness and image quality walk around historic parts of possibility for of restlessness. in our smallest and lightest full- Parnell, which charmed the our idea to By logging into the portal, frame digital camera yet. What’s many photography enthusiasts realise its full customers can book and track Every generation of Canon more, the camera is outstanding in attendance. service requests, pay invoices and products or services demands more value for money, and perfect for potential was order products and supplies online than the last. It is no cliché. We hold those learning the joys of full-frame Finally, in April 2019, we announced fantastic.” – nothing is more than a few clicks ourselves to a standard of constant photography for the first time. the launch of the anticipated Canon away. In addition to the updated improvement, and so do our EOS 200D Mark II. An easy-to-use Andrew Mills, Pre-Sales interface, the portal includes a news customers. They expect product The March 2019 launch also DSLR in a small and lightweight Consultant – Enterprise section featuring the latest reports, innovation that reflects the cutting- highlighted the production of a body, the camera is perfect for & Government, Canon our whitepapers and articles, and a edge of imaging technology, and remarkable 140 million EF and RF families looking to step-up from ChatBot to troubleshoot any issues we are committed to delivering lenses to date, and flagged the their smartphone, or upgrade their Business Information that arise. for them. release of ten new RF lens models existing camera. Solutions.

Canon Oceania Sustainability Report 2020 18 CASE STUDY CANON AUSTRALIA

SAVING MONEY, EXPANDING YOUNG MINDS 01

David, the IT Manager at After realising how much money Driving Innovation Highview College in Victoria, was being spent on outsourcing, David and his teaching colleagues Australia, had a vision. Jeanean and Carl decided to buy a An expert in his field, he Canon large format printer. The understood the transformative purchase immediately reduced their effects of technology, and printing budget – from $60 to $14 a wanted to find a way to metre. More importantly, as implement technology-centric Jeanean explains, it has helped unshackle the creativity of solutions that would benefit Highview’s students. David adds: students and staff alike. “The “we’ve printed on textiles, plastics, role of IT at Highview is to metal, self-adhesive materials… keep teachers teaching and we’ve used it to produce everything students learning in the most from t-shirts to skateboards to innovative and interesting theatre sets.” ways,” he says.

This artwork ‘Correct second eyes speak’ was created by a student at Highview College with the help of their new Canon large format printer.

19 Canon Oceania Sustainability Report 2020 02

Canon Oceania Sustainability Report 2020 20 02 Transforming Business Businesses today must unlock new opportunities, drive new growth and deliver new efficiencies. At Canon Oceania, we are doing Sustainable 9: Industry, Development Innovation and just that. By combining all our business lines Goals (SDGs) Infrastructure under one Group with a unified strategy, we aim to fulfil our ‘Better, Created Together’ purpose.

02 Transforming Business

Canon Business Services Canon Business Services Canon Business Services NEW NEW 13% MARKETS TECHNOLOGY revenue growth over 2019 with Business Process invested in Azure Stack, the the consolidation of CBS and Outsourcing (BPO) sold most advanced hybrid cloud Canon Business Service Centre to the European market solution available Philippines (CBSC) through Canon Europe

Canon New Zealand Canon Australia Canon Australia CANON # BUSINESS 100M Most 1trusted digital camera READINESS combined units of the global Photo credit: Reejee Mallari, brand and 7th most trusted EOS-series silver halide (film) Canon Group Employee. brand overall for the third INDEX (CBRI) and digital interchangeable- consecutive year (Reader’s Security Report lens cameras produced for the Taken on a Canon EOS M100. Digest annual survey) popular Canon EOS series

21 Canon Oceania Sustainability Report 2020 Transforming Business 2020 In a world of unprecedented As part of the overall initiative, servicing their clients leaving the technological disruption, our operations in the Philippines task of building and managing the OBJECTIVES businesses today must were also consolidated into a operational foundations of a single entity and renamed Canon modern, scalable business to us. unlock new opportunities, Business Service Centre drive new growth and deliver Philippines (CBSC). It now operates CBS responded to the new efficiencies. At Canon as one business comprising almost transformation detailed above by Oceania, we are doing just 1,000 employees. delivering 13 percent revenue growth over 2019. This was an that. By combining all of our As part of this restructure, too, our outstanding result in a challenging

2019 objectives 2019 performance 2020 objectives business lines under one Makati site in the Philippines was market, driven primarily by our IT Group with a unified decommissioned, with four capabilities. What’s more, the CBS strategy, we aim to fulfil our regional offices reduced to three value proposition – freeing Strengthen synergies Converga and 1. Continue to ‘Better, Created Together’ (employees from the fourth office customers to focus on growth – with acquired Harbour IT combined enhance operation purpose. were relocated to the three has become increasingly clear, with businesses, maximising to create CBS. productivity through remaining offices). The newly 88 percent customer satisfaction returns on investments Amalgamated our process efficiencies. restructured CBS and CBSC, along across the business for 2019. in new services – e.g. NZ companies into Consolidating for the with Canon New Zealand, and 2. Capitalise further Print Now, Kyōyū, Canon NZ. Print Now Canon Australia, will exist under Luke Clark, CEO of CBS, says the on the Canon Customer Experience and Kyōyū rolled out. Future the Canon Oceania Group. strong results and positive Experience Stores. Store, Robotics. feedback are a result of the hard 3. A new business The Canon Business Services Crucially, the consolidation work that began in 2018, and Implement new Digital Digital workplace model to provide Transformation reinforces our position as a market continues to this day. These efforts Workplace, providing project including certainty around To secure the best possible leader in optimising business include the setting up of a single employees a gateway HRConnect is in running costs for end-to-end solutions for process outsourcing (BPO) and leadership structure across the to all digital tools and progress. Due to Business Information customers, we unified Converga cutting-edge technology solutions business, a unified strategy to content required for launch 2020. Solutions customers. Australia, Converga New Zealand, for our customers, which in turn, oversee growth, a single sales and helps them uncover hidden marketing team, and aligning work their roles. 4. Cross sell BPO and the Canon Business Service accelerate RPA and Centre and Harbour IT into a inefficiencies, reduce friction, processes and IT systems. Launch RPA (Robotic We launched CBS’ Azure practice. single business unit in 2019. and enhance their business Most importantly, CBS has sought Process Automation). RPA product (under The new business unit – productivity. to build a single united culture. RPA allows the user the Converga brand). Canon Business Services (CBS) The business logic underpinning “One of our biggest priorities was to automate manual – combines the technical and the creation of the new business bringing together the CBS workflows with cloud capabilities of Harbour IT unit is strong – with all their BPO leadership team to build a unified technology that mimics with Converga’s business process and technology needs now in one culture,” Clark explains. human data entry. outsourcing solutions. place, customers can focus on

Canon Oceania Sustainability Report 2020 22 “The leadership team understands Equally, the bringing together of CBS is uniquely positioned to Canon in the that they are accountable for the Converga and Harbour IT has oversee the implementation of performance of the business as a accelerated the development of Azure Stack for customers who do Community whole. That’s why we have joint our Robotics Process Automation not have the budget, time or ability KPIs for the success of CBS as a (RPA) offer, which automates to implement the offering Connecting people with our group, not for the success of a low-value and repetitive tasks that themselves, but who nonetheless technology, while at the same time 02 single business unit or geography.” would otherwise fall to an want the benefits that an advanced contributing to the wellbeing of the Transforming Business employee to complete, enabling hybrid cloud solution can offer. communities in which we operate, Reflecting on the year in review, a company’s employees to then is fundamental to our purpose at Clark is proud of the work the focus on higher-value, profit- Canon. The combination was team has already done on culture, driving activities. Security Top of Mind evident in our sponsorship of the and the enhanced value 2019 Rugby World Cup™, where we proposition the merged entity Our RPA offering complements our With client security top of mind, took a community-centric approach “When our customers Canon Business Information now offers customers. IT service desk capability and helps to showcasing our ground- talk to us about our our larger customers run more Solutions promoted the Canon breaking technology. “The overall health of the business efficiently. We are focused on Business Readiness Index (CBRI) service its always is better than ever,” he says. “It’s not building strong relationships with security report in 2019. The report During live matches, we provided about the basics not just financial – it’s also about finance teams within our customers’ aims to assist small-to-medium video highlights to the International impact, opportunity and community. businesses, seeking to explain businesses in the education, the legal Games Broadcast Services (IGBS), the complex stuff. I believe we’re asking the right the value and convenience that and health sectors with their data the host broadcaster, through our That’s why we are questions for long-term success: RPA can deliver. hygiene, and to make them more revolutionary Free Viewpoint Video What’s the impact of our work? aware of the many ways in which data System. It allowed angles of the focused on getting What opportunities can we capture? Customer need has also been a breaches can occur. For example, the matches to be captured that are not the basics right – And what more can we do to principal driver behind our efforts report found that while 84 percent of possible using conventional making sure our support our local communities?” to create a consistent cloud-based businesses are aware of printing- cameras, with footage curated into experience. In response to related security threats, only four in highlight reels and shared to employees love their Enhanced Technology customer requests, we invested in ten have their printers secured. broadcast, streaming, news and job and flawlessly Solutions Azure Stack, the most advanced sports commentary programs. We delivering what we The end-to-end nature of CBS’ hybrid cloud solution available. Small businesses (less than also provided behind-the-scenes service offering has led to new Azure Stack helps businesses take 20 employees) also had low rates of support to members of the Rugby have promised.” growth opportunities. Enhanced full advantage of the public cloud’s employee awareness around printer World Cup press team, including capabilities in Business Process scalability, flexibility and power, security issues (31 percent unaware camera and lens maintenance Rajan Khetia General Outsourcing (BPO), for example, while maintaining sensitive of the risks) compared to large services and product loans. Manager – Managed means we can now sell technical company data in a private cloud. businesses (over 200 employees), Services, Canon Business solutions to the European market where only 5 percent were unaware Services. through Canon Europe. of the risks.

23 Canon Oceania Sustainability Report 2020 Lastly, we continued our A pivotal factor in maintaining a Real Moments community-generated photo strong reputation is to keep collection This is Australia, in stakeholders informed. To this end, Deserve Real Cameras partnership with Getty Images. the Business Insights team Joining forces with Starting with launched the Business Insights Confidence in our brand and Julius, a not-for-profit that works to podcast, providing an easily products is linked to our belief that challenge the way we view digestible content option for those consumers still have a strong desire disability, we have urged everyday who enjoy discussions around to capture moments on a physical Australian Canon users to send in business thought leadership. camera which is why the Canon photos that accurately portray the Based on the Future of Work report, EOS series has been the world’s lives and experiences of people weekly episodes host special most popular interchangeable-lens living with a disability. guests – leaders in their fields – digital camera for the last 17 years. to speak on topics such as AI and Indeed our loyal supporters helped The stylish and lightweight Inspic camera combines great image capture innovation in business. Canon Australia reach the with the instant gratification of a mini printer. Building on our production milestone of 100 million Reputation After reviewing the Consumer units of the global EOS-series Warranty Expectations Survey in interchangeable-lens cameras Leading-edge innovation and a new models combine image- November 2019, conducted on our Reputation affects every aspect of in 2019. strong brand means Canon is well capturing capabilities with the behalf by YouGov Galaxy Research, a business, from employee intake to positioned to take advantage of this instant gratification of compact mini we discovered that Australian Nina Spannari, General Manager – overall revenue. So when Canon growing realisation. “Capturing printers. Appealing to our younger consumers link the length of Marketing & Customer Experience, NZ was named among the most imagery is a global language,” demographic, the cameras were manufacturer warranties to brand believes that in an increasingly trusted brands in New Zealand, we Spannari says. “People understand carefully designed to be stylish and trust, good value and product digitalised world, Canon Oceania’s viewed the accolade as a testament the benefits of photography and lightweight – a must-have for quality. Accordingly, we increased success will not be built on moving to the quality of our cameras and videography better than ever – parties and gatherings to celebrate the warranty period on our away from products and hardware, other products, and the people who even a two-year-old knows how to the joy of instant sharing and living Mirrorless, DSLR, Digital Video but rather from “finding where represent our brand. We were take a photo or video. To capitalise in the present. Camera and Lens product ranges those products should live”. named the seventh most trusted on this trend, we are focused on to five years. explaining the difference between a brand overall surveyed in the Spannari says that industries like 20th Reader’s Digest annual survey real camera and a communications social media and streaming will device that takes photos.” for the third consecutive year, and require “the kind of content which the Most Trusted Brand in the can only be produced on quality Finally, we launched a new logo and Digital Camera category. This was hardware”. She notes that expert rebrand for our mini photo printer an outstanding achievement for the content creators, like Instagram series, together with our first instant Canon New Zealand team. influencers, are transitioning camera. The rebranded Inspic line, away from smart phones and whose name is a contraction of the back to cameras to gain a words ‘inspiring pictures,’ and the competitive advantage.

Canon Oceania Sustainability Report 2020 24 02 Transforming Business

25 Canon Oceania Sustainability Report 2020

Uniting our Region

C

O Under One Banner N S O L • We unified Converga Australia, Converga New Leveraging our Consolidating ID A T Zealand, the Canon Business Service Centre

for the Future Combined Capabilities E E and Harbour IT into this single business unit

G 13 percent revenue A Cloud leadership – agile and secure R 88 percent growth in CBS • Our operations in the Philippines were also E V customer satisfaction

E over 2019 consolidated into a single entity and renamed • 1st to innovate with private cloud L Canon Business Service Centre Philippines • 1st to o‚er dual replication with no ted (CBSC) 88% rea To 13%

inconsistency via ‘Cloud Metro’ r, C ge e t • 1st to o‚er Azure Stack as a service tt h e e

B r

Connecting Building on our People with Reputation Technology

The only constant is change. Canon Letting our Customers consistently evolves and learns to offer you

Business Process Focus on What Matters

a business partner who is an expert in their Oshoring that Works • Optimising business operations through our

craft, so you can focus on yours. holistic and seamless approach • 1,000-strong o‚shore team with high • Providing Direct Specialist Access across performance culture

operations, support and service delivery • <10% turnover rate ensuring consistency Commercialised Robotic Process Automation, • Delivering flexible solutions with scaling and continuity (industry standard 30%) Machine Learning and numerous

options with our Built-to-Scale Philosophy This is a sample image from the new Canon Photo credit (opposite page): Artificial Intelligence technologies

EOS Ra, our first full frame mirrorless camera Elva Etienne, Getty Contributor

for astronomical photography. – ‘This is Australia’ Collection.

CE ENHAN

Canon Oceania Sustainability Report 2020 26

Uniting our Region

C

O Under One Banner N S O L • We unified Converga Australia, Converga New Leveraging our Consolidating ID A T Zealand, the Canon Business Service Centre

for the Future Combined Capabilities E E and Harbour IT into this single business unit

G 13 percent revenue A Cloud leadership – agile and secure R 88 percent growth in CBS • Our operations in the Philippines were also E V customer satisfaction

E over 2019 consolidated into a single entity and renamed • 1st to innovate with private cloud L Canon Business Service Centre Philippines • 1st to o‚er dual replication with no ted (CBSC) 88% rea To 13%

inconsistency via ‘Cloud Metro’ r, C ge e t • 1st to o‚er Azure Stack as a service tt h e e

B r

Connecting Building on our People with Reputation Technology

Letting our Customers

Business Process Focus on What Matters

Oshoring that Works • Optimising business operations through our

holistic and seamless approach • 1,000-strong o‚shore team with high • Providing Direct Specialist Access across performance culture

operations, support and service delivery • <10% turnover rate ensuring consistency Commercialised Robotic Process Automation, • Delivering flexible solutions with scaling and continuity (industry standard 30%) Machine Learning and numerous

options with our Built-to-Scale Philosophy Artificial Intelligence technologies

CE ENHAN

27 Canon Oceania Sustainability Report 2020 03

Canon Oceania Sustainability Report 2020 28 03 Acting Responsibly We believe that acting responsibly across the business is more than just the right thing to do – it’s the smart thing to do. Sustainable 11: Sustainable Development Cities and Applying our kyosei philosophy to our Goals (SDGs) Communities work – living and working together for the common good – preserves and enhances our social licence to operate.

03 Acting Responsibly

Canon Oceania Canon Oceania Canon Oceania ISO27001 COVID-19 5,000 PREPAREDNESS Information Security Certification votes submitted for the during 2019 we revised and extended to cover all business Grants Program finalists integrated our critical incident services in Canon Australia and across Oceania plans and business continuity Canon Business Services plans, meaning we were able to continue operations across our three geographies

Photo credit: Colin Baker, Canon Group Employee. Canon Australia CBSC Philippines Canon Inc. Taken on a Canon 1Dx. CIRCLE OF $ EXCELLENCE FOR CSR 10,000 CSR COMPANY OF donated to the Salvation Army GUIDELINES bushfire disaster appeal THE YEAR awarded by World Vision at for suppliers published the Asia CEO Awards 2019

29 Canon Oceania Sustainability Report 2020 Acting Responsibly 2020 At Canon Oceania, and mapping potential part-time Canon Oceania Group we believe that acting environmental, social and employees for several years. With OBJECTIVES responsibly across the governance (ESG) risks in our so many lives and properties supply chains, with a current impacted, every volunteer’s business is more than just focus on addressing possible contribution was critical. It was the right thing to do – it’s the gaps in 2020. equally as critical for us to support smart thing to do. Applying and enable their efforts. our kyosei philosophy to our Translating a Global Our support for Australian work – living and working Promise into Local firefighters has been a key part of 2019 objectives 2019 performance 2020 objectives together for the common our local outreach activities for good – preserves and Action many years. In 2018, Canon enhances our social licence Australia was recognised by the Implement framework Group collaborating 1. Centralise the to operate. Our kyosei philosophy doesn’t just NSW Rural Fire Service as one of for managing corporate with industry governance and involve Canon’s initiatives. It’s also a handful of companies that had social responsibility to identify best management of the In practice, it includes maintaining about empowering and enabling been especially supportive of risks in regional supply practise and key Group’s corporate the high operational standards and our people to contribute in ways bushfire efforts. chain including modern risk areas, building social responsibility transparency that have always that matter to them. For example, slavery and other our CSR framework. activities. been associated with the Canon the 2019/20 bushfires were a Indeed, Canon employee and human rights issues. Policies are being brand, to serve the interests of our catastrophic event felt deeply Hawkesbury RFS volunteer Glen 2. Continue our work in streamlined. employees, business partners across many communities. Fighting Webster nominated us for a our regional supply and local communities. the fires across large parts of New Supportive Employer Special chain, including Commendation. “I would like to Ensure our Group- Harmonising South Wales, Victoria, Queensland modern slavery and As we continue to grow across recognise the efforts of family, wide health and safety processes between other human rights and the Australian Capital Territory geographies, the reach of our friends and co-workers who step management system business units to issues. was unrelenting and dangerous meets ISO 45001. Group manage risk. Canon kyosei philosophy grows too. In work, made all the more up and allow volunteers to go to certified to ISO 45001 by Australia prepared 3. Continue our work 2019, the CBSC team in the remarkable by virtue of the the fireground,” Glen said. “Without 2021. Standardise health for ISO 45001. CBS in harmonising Philippines was awarded a coveted firefighters’ volunteer status. their support, volunteering would and safety reporting and CNZ to follow risk management Circle of Excellence of the World be that much harder, so a big thank across the Group. in 2021. systems. Vision CSR Company of the Year, In response, we donated you goes out to my friends and based on our contribution to the $10,000 to the Salvation Army colleagues at Canon who have Kanlungan sa Er-Ma Ministry Disaster Appeal. Employees who always offered their support.” Develop a Group social ‘Global commitment, (KSEM) children’s shelter. were volunteering to fight the fires contribution strategy. local plans’. Focus also took advantage of our Glen was again on the front line areas agreed. Over At the same time, there is always fighting the Mt Gosper mega-blaze 3,900 volunteer hours Community Service Leave that has room for improvement. We are near Colo Heights, north-west of and more than 400 been available to all full-time and working on better understanding Sydney, in December 2019. Our people support local plans in the Philippines. community service leave policy

Canon Oceania Sustainability Report 2020 30 allowed him to work flexibly from These plans stood us in good stead At the global level Canon has robust Work Health and home during periods of heightened when the COVID-19 arrived, processes in place to manage concern so he could be there for his providing us with a strong human rights risks, and these are Safety community when needed. foundation to continue operations outlined in the Corporate Social across our three geographies. Each Responsibility and Supply Chain We are committed to providing a We are proud of Glen and the rest part of the business was able to Management sections of the Canon safe, fair and equitable working of our employee volunteers and take early and effective action, Inc. Sustainability Report. environment for all our employees, take this opportunity to thank them which will assist us in weathering partners and customers. In 2019, 03 again for their bravery and the challenging economic outlook In Australia, we are working with we focused on standardising the Acting Responsibly dedication in the face of some that has arisen as a result of others in our industry, through the reporting of health and safety of the most devastating bushfires the virus. NSW Government Sustainability hazards and incidents across all ever seen. Advantage Program and through Group companies, and sought to Indeed, the disruption caused by adherence to Standard ISO 20400 implement the international “We work COVID-19 is a salutary reminder Sustainable Procurement – standard ISO 45001 uniformly Addressing Supply of the value of addressing supply Guidance to match our suppliers across the business. collaboratively Chain Risk chain risk, and the benefits that flow against a matrix of industry with our strategic from focusing on the reduction or categories and CSR issues such as Our existing certification to AS NZS As well as supporting our elimination of negative human rights, labour practices, fair 4801 will be upgraded in 2020 and suppliers through communities in hard times, Canon environmental and social impacts operating practices, health and certification will be extended to the development Oceania recognises that the future that may arise from our operations. safety and the environment. cover all sites and activities across is unpredictable, as the COVID-19 the group in 2021 and 2022. Further of strong working We still have more to do to future- Based on whether risks are ranked epidemic has demonstrated. While information about our health and proof our supply chain, but we are high, medium or low in the matrix, relationships and we don’t know what will happen safety performance across the on the right track. we implement a range of strategies next, we need to be nimble, group is included in the Social together we work ranging from simple contract strategic and prepared for whatever Fact Book. In addition, during the year in requirements to direct engagement may eventuate. With preparedness to understand the review we continued to work on and audits where higher risks are in mind, during 2019 we revised and evaluating the human rights risks identified. For the categories health potential risks integrated our critical incident plans in our supply chain. This included and safety, environment, and and business continuity plans and the best way preparing for the release of a quality, we are well advanced in to reflect the changing nature of modern slavery statement in managing our supply chain risks. to mitigate them.” our business. accordance with the Australian We are still in the process of Ama Aidoo-Sam, Strategic Modern Slavery Act 2018, in identifying problem areas and mid-2021. appropriate mitigation strategies Procurement Manager in other categories. – Canon Oceania.

31 Canon Oceania Sustainability Report 2020 Information Security In 2019, more than 5,000 votes With the dignity of vulnerable were submitted for our finalists people in mind, Canon Group Canon Oceania’s commitment to across Oceania. The winner in the employees in Australia also dug information security and privacy community category in Australia deep during the 2019 festive also plays a critical role in was Fitted for Work – a community season to support both the preserving the integrity of our organisation that helps Salvation Army’s Christmas Appeal customers’ supply chains. During disadvantaged women gain and OzHarvest – which received a 2019, we began a project to extend employment. $15,000 donation to provide 30,000 nourishing meals to men, Converga’s existing ISO 27001 Fitted for Work will use the grant certification to other parts of the women and children doing it tough to develop a virtual outfitting over Christmas. business where we are dealing with experience for women who are customer information, including our ready to find and retain dignified While in New Zealand, our managed IT services, cloud services work. The equipment gifted by employees showed their support for and services provided by our Canon will be used to take high- kids’ mental health by raising Business Information Solutions quality images and videos, which money for Gumboot Friday, an team. We are planning to have the will help fit clients with work- event organised by the youth and extended certification in place by appropriate clothes and community focused support group the end of 2021. accessories. As designer Vivienne I Am Hope. Last year in New Westwood says, “fashion is very Zealand, 175 young people died by Extending our important. It is life-enhancing and, their own hands, while an additional like everything that gives pleasure, 3,500 young Kiwis attempted to Influence it is worth doing well.” Fitted for take their own lives. Work makes a big difference in In addition to supporting our the lives of women it serves, Gumboot Friday gives participants a people, we have a number of helping many of its clients recover chance to walk in these young initiatives aimed at extending our from domestic violence peoples’ shoes for a day. Canon influence as a responsible, caring and homelessness. New Zealand employees wore their business. One important channel gumboots to work to show empathy for doing this is the Canon Oceania Canon Australia was also proud to for people struggling with mental Grants Program, which supports collaborate with Share the Dignity, health – where every day can feel schools, not-for-profit and collecting essential items like like walking through mud. community groups. Grant winners sanitary items and/or other personal receive $4,000 worth of Canon hygiene products to give to women products and $1,000 in cash to put living in homelessness and poverty. towards their project. Those who supported the campaign were encouraged to put these items in a handbag along with a note of Canon Australia employees donated handbags filled with essential support, strength and hope for personal hygiene items for women and a handwritten note of hope and strength to Share the Dignity. Share the Dignity works to support homeless the recipient. women so they don’t need to choose between a meal and their dignity.

Canon Oceania Sustainability Report 2020 32 CASE STUDY CANON AUSTRALIA

RESPONSIBILITY ACROSS SUPPLY CHAINS

In April, members of the Canon Canon Australia Profit and philanthropy are 03 often seen to have opposing team paid a visit to this packaging facility. Canon employees Greg Acting Responsibly aims. Our 12-year partnership Burke and Andrew Giles worked - YEAR with New Horizons shows this alongside local students from Ryde 12 need not be the case. Working Secondary College to understand partnership with with New Horizons, a not-for- more about what goes on behind- New Horizons profit, gives a diverse range the-scenes to get our products on of Australians access to retailers’ shelves. employment and helps us Roger Kennedy, Portfolio Manager manage our packaging supply at New Horizons, values the Canon and needs efficiently. partnership for the benefit it brings to people with disability. “This work New Horizons employees work at gives our supported employees their North Ryde facility, packing regular and meaningful participation and labelling essential Canon in a community of their peers,” he Canon Australia products for customers. As a result, says. “They learn new working and more than 40 types of printer ink life skills and stay physically and sets are prepared for distribution intellectually active in a safe and 100,000 through our wider supply chain. healthy environment focused on ink packs delivered to our The partnership facilitates the ability rather than disability.” customers every month delivery of nearly 100,000 ink packs every month.

33 Canon Oceania Sustainability Report 2020 04

Canon Oceania Sustainability Report 2020 34 04 Promoting an Open and Diverse Culture Across the region, Canon Oceania embraces openness and diversity as an operational reality and cultural trait. Sustainable 5: Gender 10: Reduced Development Equality Inequality Goals (SDGs)

04 Promoting an Open and Diverse Culture

Canon Oceania Canon New Zealand Canon Australia ‘Better, Created st ‘100 Ways’ Together’: 1 campaign: our new Group culture Diversity and Inclusion promoting ways every Canon introduced committee established Australia employee can help make the world a better, kinder and fairer place

Canon Australia and Canon Australia Canon New Zealand CBSC Philippines The First CBSC Project People Project: Inclusion Photo credit: Arnie Zablan, 43% Canon Group Employee. sharing our commitment to female participants in our actively creating opportunities Aboriginal and Torres Strait Explore Leadership Program in the workplace for people Taken on a Canon EOS 70D. Islander storytelling with disabilities

35 Canon Oceania Sustainability Report 2020 Promoting an Open and Diverse Culture 2020 Across the region, Canon Oceania embraces openness OBJECTIVES and diversity as an operational reality and cultural trait. More and more Better Created Together studies reveal that an open and diverse workplace leads We always look for We have a culture We combine all our ways to improve where people feel energies together to smarter decision-making, empowered and to create new

2019 objectives 2019 performance 2020 objectives helps attract and retain inspired to find a possibilities talent, encourages a new way tolerance for risk and allows Implement Regional CNZ completed 1. Complete ratification a company to better Employees from each business unit 1 Diversity Plans. a diversity audit. of our Reconciliation Helping our people connect understand the needs of celebrated the launch of ‘Better, In Australia, our Action Plan in more closely to our strategy. a diverse customer base. Created Together’ at the beginning first RAP is being Australia. 2 Performance and accountability. of 2019, with kick-off sessions approved. CBSC Diversity also improves the 2. Accelerate our Project rolled out across the Group. The 3 Career and development showcased in a bottom line. A study by Boston Inclusion journey in sessions also gave participants a opportunities. national disability Consulting Group found in the Philippines. chance to discuss progress on the 4 Cross-group collaboration. inclusion campaign. 2018 that companies with diverse integration of the Canon, Converga, 3. Establish a new management teams have 5 Sustaining our focus on equal Harbour IT and SUNSTUDIOS Launch new Group Our ‘Better, created Learning and 19 percent higher revenue, primarily opportunity, safety and ethical offerings under a unified corporate culture and integrate together’ pillars Development because they are more innovative. conduct. its key components underpin our framework, Shu Ha Ri, culture, which will give consistency (vision, values, purpose, day-to-day internal focusing on technical, to our messaging, systems, ways of Mike Murase, Senior Director – pillars) into all Group communications, leadership and Better, Created working and publications. Sales & Support, believes the new communication and performance, reward executive skills. culture has led to an even stronger work streams. and recognition Together In developing ‘Better, Created sense of common purpose across programs. Together,’ we drew on key insights the Group. “We truly benefit from The 2019 year marked the from our 2018 engagement survey. the diversity of thinking and Refocus the learning and We are working towards introduction of a new Group culture The findings were enlightening expertise across our teams to development program expanding our learning – ‘Better, Created Together’. The because they helped clarify what deliver more than just the sum of towards self-directed, and development and cultural ‘refresh’ aims to make use of really matters to our employees. our parts,” he says. “I’m incredibly digital learning programs leadership capability the talents and perspectives of A new Group Action Plan, proud of the work we’ve achieved taking into account and standardising the employees from across the Group to developed in response, focuses so far and I’m excited about what is diverse geographies framework across deliver stronger results and create on five areas: to come.” and cultures. the Group. better outcomes for all stakeholders.

Canon Oceania Sustainability Report 2020 36 Rewards and Along with this, a new recognition Australia The Reconciliation Action Plan – the Canon Spirit Awards – has program, an independent, not-for- Recognition been introduced to reward The passionate advocates for profit Australian initiative, provides colleagues who have contributed change who make up the Diversity a framework to help organisations Our Group-wide rewards and 04 most to the successful execution of and Inclusion Team were excited to close the gap. Canon Australia is a recognition program has also been Promoting an Open and Diverse Culture our Group strategy. Awarded launch the ‘100 Ways’ campaign in whole-hearted participant in the revamped to align with the spirit quarterly, the distinction replaces 2019, which highlights one hundred program. Moreover we have and intent of ‘Better, Created Australia’s Difference and Spot ways every Canon Australia instituted our own reconciliation Together’. Under the new Awards and New Zealand’s San-ji employee can help make the world program for Indigenous Australians. framework, rewards will be Spirit Awards. a better, kinder and fairer place. We are in the preliminary stages of recalibrated to celebrate the gaining approval for a achievements of employees at an Aligning with Canon Australia’s Reconciliation Action Plan sharing individual and team level. Think Big, Act Local diversity and inclusion program our commitment to Aboriginal and “We believe that our more broadly, the Team chose to Torres Strait Islander storytelling, Canon’s most prestigious award, With operations spanning three flexible workplace renew its focus on four strategic complemented by meaningful Shogun, an annual accolade geographies, we benefit from the pillars: Flexibility, Indigenous actions that drive Canon’s policies support all recognising consistently high broad range of perspectives that Australians, LGBTQIA+ and Gender. contribution to reconciliation both of our employees achievers, has been extended only true diversity can bring. Inputs internally and in the various across the Group and includes a from the Philippines, New Zealand A smaller working group was also communities we operate in to be caring and sales and non-sales category. and Australia, for example, regularly established for each to implement throughout Australia. available for their As mentioned above, teams can combine to deliver a business specific programs and initiatives for loved ones as well now be awarded in addition to solution that no one geography each of these areas. Several partnerships have been individuals – a nod to the reality could produce on its own. formed in recent years, including as productive that great achievements are often Indigenous Australians in 2019, with The First People Even as we work towards a common and motivated the result of collective effort. Australia’s first peoples continue Project. This initiative saw us joining vision under the purpose ‘Better, with AthletesVoice and NRL star employees. They While Shogun incentive trips have Created Together’, we celebrate the to experience widespread socio- economic disadvantage, including Angus Crichton to showcase the also help us to been a source of adventure and differences that make Canon richness of traditional Aboriginal pride for high-performing Oceania unique. This means poorer health outcomes, lower attract and retain literacy and higher rates of and Torres Strait culture through employees over many years – our acknowledging that diversity and visual storytelling. top talent.” 2018 winners, for instance, enjoyed inclusion agendas are best mortality, abuse, violence and imprisonment than non-Indigenous a week exploring the desert developed through a local lens. So Amanda Ward, Co-chair Australians. landscapes of Oman and immersing while we take every opportunity to Gender Working Group, share ideas, assets and initiatives, themselves in Dubai’s rich culture Canon Diversity Council and – the new structure has replaced each geography has its own Account Manager – Large incentive trips with a cash reward. priorities based on the specific needs of its employees. Format Print, Canon Australia.

37 Canon Oceania Sustainability Report 2020 A short documentary – shot entirely We commenced our WGEA journey Continuing our focus on the on Canon gear – explains how by identifying current gaps and achievements of women in the Crichton, a country boy himself, making initial recommendations on community, TV presenter Lisa befriended two boys from the a progress plan. The exercise was Wilkinson worked with Canon Yolngu nation of north-eastern insightful. It revealed that Canon master (a select group of leaders Arnhem land at a Sydney boarding Australia is already meeting the in their field) and creative director school. Their friendship continues criteria associated with support for Daniel Linnet to curate a to this day. caring, the mainstreaming of flexible photographic exhibition, work, the prevention of gender- Women of Influence. The uplifting narrative contrasts based harassment and with the ‘deficit narrative’ often told discrimination, and driving change Shot in black-and-white with a about the lives of Indigenous beyond the workplace. Canon 5DS to create a sense of people. This is a story of pride, timelessness, the exhibition family and respect – a celebration Gender balance in leadership showcases portraits of ten of ancient and thriving culture. was identified as an area for Australian women who have helped Crichton hopes the initiative will further development. We are make modern Australia and inspired provide opportunities for other actively considering ways to Wilkinson personally. Indigenous people from remote advance this critical issue, including At the sold-out launch, Wilkinson Australia. Watch the documentary by ensuring our female employees Tashi Hall (R), pictured here with Nina Spannari (L) Canon’s General Manager – here: https://www.youtube.com/ have the training opportunities they spoke of how she had been Marketing & Customer Experience, won the Music Photographer and Film- watch?v=N-G7FEvy74Q need to secure senior positions. captivated by storytelling through Maker Awards at the 2019 Australian Women in Music Awards. As we continue to invest in gender photography, and why she chose to Another way of advancing the feature these inspirational women, parity across the business, it was Another LGBTQIA+ initiative for cause of national reconciliation is by who include Turia Pitt, Evonne New Zealand encouraging to note that in 2019, which we offered welcome support empowering Indigenous suppliers. Goolagong and Dame Marie Bashir. 43 percent of participants in the was the Fair Play project Warrgambi Security is a Supply In 2019, Canon New Zealand was Explore Leadership Program coordinated by the Inner City Legal Nation-certified Aboriginal LGBTQIA+ proud to establish its first Diversity were female. Centre in Sydney. With cooperation Enterprise, and in 2019 we were and Inclusion Committee. The Australia has come a long way from the NSW Police, Fair Play proud to become their first major In honour of leading women, many initiative was prompted by a desire with respect to LGBTQIA+ rights. seeks to inform, educate and private sector client. The decision Canon locations screened Claudia to ensure employees feel Yet Diversity Council Australia support members of the LGBTQIA+ to enter into a partnership was Sangiorgi’s award-winning empowered to bring their true research shows that only 32 percent community on their health, safety based on the team’s capability and documentary Her Sound, Her Story, selves to work, and will help us of LGBTQIA+ employees are ‘out’ to and legal rights at Mardi Gras potential. We are hopeful that our which showcases the professional further strengthen a workplace everyone in their workplaces. events, with a particular focus on relationship will continue to grow lives of over forty women across culture based on dignity for all and drug laws and police powers. and prosper in the years ahead. five decades in the Australian We encourage our employees to mutual respect. music industry. stand up and stand out, as In March 2019, Fair Play volunteers For the first six months after Gender expressed through our support for used five Legria HD camcorders Through intimate conversations, inception, the Committee focused Recognising the significance of Wear it Purple Day. The Day, which (donated by Canon) to film they share their personal on understanding what D&I means women in the workforce and was founded in 2010 after several 204 police interactions with experiences in relation to sexism, for Canon New Zealand through a confirming our commitment to young people committed suicide as party-goers at the Mardi Gras ageism, body image, role-models series of staff surveys. One key gender equality, in 2019 the a result of homophobic bullying, parade after-party. The initiative, and the lack of balanced insight has been the need to bring Diversity Council launched an provides support and resources for which was supported by the representation in the industry. the impacts of unconscious bias to initiative for Canon Australia to be organisations to create awareness NSW Police, received plenty of Beautifully shot on all Canon the attention of our leaders, recognised as a WGEA Employer of and inclusive experiences for young positive feedback, and was hailed products, the documentary was particularly in recruitment. Choice for Gender Equality by ‘rainbow’ people. as a success by party-goers and awarded the Canon Filmmaker 2021. The citation is a leading members of the community Award at the inaugural Australian practice recognition program aimed alike. The ICLC also expressed Women in Music Awards (AWMA). at achieving gender equality in its appreciation for our ongoing Australian workplaces. support.

Canon Oceania Sustainability Report 2020 38 CASE STUDY PHILIPPINES

BREAKING BARRIERS FOR PEOPLE WITH A DISABILITY 04 Promoting an Open and Diverse Culture Project Inclusion – an But with the right support and Canon Oceania initiative by Canon Business guidance, he is now thriving in his workplace. “The people at CBSC Service Centre Philippines see me as a positive person with a FOCUS (CBSC) – creates employment ‘can-do’ attitude,” he says. opportunities to people living AREAS “Now, I’m more confident about in5 our new Group Action Plan: with a disability. We were particularly proud of Arden being myself and I can focus on 1. Helping our people connect developing my skills.” Asuncion, an office assistant more closely to our strategy. at CBSC, who recently CBSC believes that hiring PWD 2. Performance and featured on a network employees is not only beneficial to accountability. billboard in Manila. the individual, but to the entire organisation. It plans to hire five 3. Career and development Arden, who lives with Asperger’s additional PWD employees in 2020, opportunities. Syndrome, shows that People with aiming to build a fairer and more 4. Cross-group collaboration. Disability (PWD) can make a inclusive Philippines. 5. Sustaining our focus on meaningful contribution in the In the Philippines, people with disability are encouraged to equal opportunity, safety disclose their disability during the recruitment process which workplace. He is open about past and ethical conduct. means often they’re discriminated against when finding difficulties he has experienced in employment. Project Inclusion is an initiative from CBSC finding employment, noting he once Philippines that created employment opportunities for people felt he should hide his condition to with a disability. Pictured here is Arden who lives with be employable. Asperger’s Syndrome. He has made a fantastic contribution to CBSC Philippines and talks openly about his employment challenges in the past.

39 Canon Oceania Sustainability Report 2020 05

Canon Oceania Sustainability Report 2020 40 05 Reducing Environmental Impact Protecting and conserving the global environment is one of Canon Inc.’s key responsibilities – and one which we take Sustainable 12: Responsible 15: Life on Land Development Consumption seriously at all levels of the business. In the Goals (SDGs) and Production Oceania region, we’re focusing on our two biggest impacts – e-waste and carbon emissions across the whole product cycle.

05 Reducing our Environmental Impact

Canon Inc. Canon Australia Canon New Zealand ST 5% 2173 1 average reduction in tonnes of Canon e-waste Canon company in the world lifecycle CO2 emissions recycled through Techcollect to become Carbon Neutral per product between Program saving 2583T in 2008 and 2018 carbon emissions

Canon Oceania Canon Australia Canon New Zealand SILVER PARTNER PROJECT BLUE: RAINFOREST with the Canon Oceania % RESCUE Grant, 25 committed young 1.2per annum average improvement in energy this year Canon has upgraded Kiwis are filming an 80-minute its partnership with Rainforest documentary to educate and  Robert Sampang, intensity for its premises Photo credit: Rescue to Silver Canon Group Employee. and company vehicles inspire action in the public and private sectors Taken on a Canon EOS 60D.

41 Canon Oceania Sustainability Report 2020 2020 OBJECTIVES Reducing our Environmental Impact

Protecting and conserving the global environment is one of Canon Inc.’s key responsibilities – and one which 2019 objectives 2019 performance 2020 objectives we take seriously at all levels of the business. Having identified four material areas for our stakeholders and business, Canon is taking various Group-wide environmental initiatives. Achieve Canon Inc. Objective achieved. 1. Prepare Carbon targets for carbon Neutral strategy emission reduction for for Canon Oceania MATERIAL AREA GROUP-WIDE ACTION facilities and vehicles. Group. Target is 1.2 percent 1. Contributing to • improving energy efficiency and reducing CO2 emissions across the 2. Extend the e-waste reduction per basic unit. whole product lifecycle pilot program in NZ. a Low-Carbon Society • using renewable energy appropriate to the region Canon New Zealand Certification achieved. 3. Actively contribute • supporting customers and society to reduce their environmental impact work towards carbon Canon New Zealand is through industry neutrality under the Toitū now working towards associations to • promote more compact, lightweight products carbonzero program. having all cars in their proposed changes in 2. Contributing fleet transitioned to product stewardship to a Circular • remanufacturing, re-use and recycling of consumables hybrid cars. legislation and Economy • efficient water use and waste recycling at operational sites circular economy Ensure all Australian, New All sites are included on initiatives. Zealand and Philippines the Canon Inc. global 3. Eliminating • managing chemical substances through supplier compliance with sites are included within certificate. Hazardous Canon’s green procurement standard Canon’s Global ISO 14001 • reducing chemical substances used in our own production process Certificate. Substances and Preventing and controlling air, water and soil emissions Refine methodology New method Pollution for measuring freight implemented with key emissions to improve logistics provider. 4. Contributing to • conserving ecosystems globally (Biodiversity Policy) accuracy. a Society in • based on our Basic Policy of the Procurement of Timber Products, Harmony with we procure timber products from a sustainable supply chain Reduce net Scope Proposal prepared to 1 and 2 emissions by significantly increase the Nature 1.5 percent per annum. percentage of renewable energy used in our Canon Oceania is working to apply these four material areas in our region. In particular, we’re leveraging our Australian operations. technical expertise and supply chain to address our two biggest impacts – e-waste and carbon emissions across the whole product cycle. Develop a strategy for Canon NZ has led the way Canon Group to achieve with their Toitū carbonzero carbon neutrality. certification. Strategy development for the rest of the Group is slated for 2021.

Canon Oceania Sustainability Report 2020 42 An Innovative While initially a challenge, Victoria’s To measure our progress as a Helping our Customers regulation was ultimately an global company, Canon is a Approach to E-waste opportunity to introduce a cost- long-standing member of the Share and Protect “Being part of a effective and environmentally CDP project, an international business that works The Australian and New Zealand beneficial recycling solution. project that evaluates companies their Environment Recycling Platform (ANZRP) delivers By reforming this waste stream, on behalf of 525 global institutional hard to make a Addressing our environmental 05 industry-leading solutions for which has been previously shipped investors. In 2019, Canon was impact as a Group also means difference is so Reducing our Environmental Impact reducing e-waste. As an ANZRP overseas for processing or sent to selected to the Leadership level giving people a way to get the founder, we play a leadership role local landfill, Canon is taking (an A- score) on climate change. inspiring! To mitigate message out to others. We all have in the TechCollect program, a free responsibility for our environmental the environmental a role to play in creating a national recycling service for impact and contributing to a Sales companies like Canon sustainable future, and Canon impact of our kick-off computers, computer accessories long-term solution. Oceania are also expected to Oceania does this through products and TVs. contribute to this global progress. event this year we This involves achieving an average and services that give our donated 870 trees to From 1 July 2019 in Australia, the Reducing GHG improvement of 1.2% per annum in customers the means to capture and share their experiences of the Rainforest Rescue to Victorian Government introduced Emissions energy intensity for its premises an e-waste to landfill ban, leaving and company vehicles as well as world around them. be planted in our many councils needing to find a increasing the percentage of Canon is prioritising the transition In 2019, a number of inspiring forest as part of the recycling solution for their e-waste. renewable energy used. In 2019 to a low-carbon society by people used Canon products to Canon Oceania was able to meet Daintree rainforest. improving resource efficiency give voice to a cause they care In response, ANZRP is building this target easily due to Canon throughout the product lifecycle about, see some highlights The trees absorb CO2, Australia’s first mobile e-waste New Zealand’s carbon neutral and reducing carbon emissions. outlined below: factory. Built inside a 40 foot commitment. provide habitat for shipping container, the factory will Making products smaller and many species consist of manual disassembly More detailed information about Kauri Dieback lighter, using recycled materials, stations as well as plastic shredding Canon Oceania’s greenhouse gas Kiwi photographer Michelle Hyslop and protect the and developing energy efficient and granulation equipment in a emissions and other environmental was the winner of the NZD$10,000 designs is a key part of this Great Barrier Reef, compact, highly mobile space. performance data is included in the Canon Pro Grant competition in transition. By applying a rigorous helping to restore Environmental Fact Book. 2017. With this support, she life-cycle design process, Canon This ‘door-to-door’ recycling embarked on a journey across our world-heritage has achieved consistent reduction solution will mean that the factory New Zealand to expose the effects in its lifecycle CO emissions listed rainforests.” can perform on-site processing of 2 of a disease devastating the native improvement index per product e-waste, saving councils time, kauri tree. Sonja Debeljuh, money and giving remote and since 2008. The results against its regional areas greater access to this annual average reduction target of Events Manager. vital service. 3% is published in the Canon Inc. Sustainability Report.

43 Canon Oceania Sustainability Report 2020 The exhibition that followed was Coming Together as Environment Grant inspired by people she met along the way, who were fighting to a Group Winners Show How save these magnificent trees. The 31 powerful images, printed on vinyl In addition to these high-profile it’s Done on a Canon Colorado printer and campaigns, Canon employees The 2019 Environment Grant mounted on acrylic boards, were initiated or supported a range of winners, Project Blue and Aussie suspended from multiple trees in everyday environmental initiatives. Ark, are both examples of our central Auckland’s Albert Park at In Australia and New Zealand, for efforts to not only reduce our the beginning of 2019. example, we contributed to local land regeneration efforts impact but also amplify positive An Unlikely Union throughout 2019. action for the environment. The 2019 Rugby World Cup was In New Zealand, for the third year in Project Blue is a group of 25 young another opportunity for Canon a row, we pulled up our sleeves to Kiwis who are committed to Australia to create broader educating businesses and awareness around environmental help Hamilton City Council plant 400 new trees at Ranfurly Park. consumers about the origin of the conservation. In the lead up to the plastic we consume and where it event, we collaborated with The team also assisted Forest and Bird – New Zealand’s largest goes. With the Grant, the team is Wallabies star David Pocock to filming an 80-minute documentary produce a short film entitled independent conservation organisation – regenerate the area to educate and inspire action in ‘An Unlikely Union’. A passionate the public and private sectors. photographer and advocate for the around Tuff Crater near Northcote, Follow their journey here: environment, David worked with the with 30 volunteers (including adults https://projectblue.co.nz Canon team to raise awareness for and children) planting 155 trees. the endangered Tarkine Rainforest Aussie Ark is a registered in Tasmania. In Australia, too, we did our bit to contribute to a cleaner, healthier environmental organisation focused on protecting endangered species Filmed through Pocock’s eyes, the environment. Participation in Clean short documentary aims raise Up Australia Day 2019 doubled from and conserving healthy ecosystems. awareness on the importance of the previous year, with employees As the operators of NSW wildlife protecting a 60-million-year-old taking time before work and during sanctuaries that protect native rainforest and the endangered their lunchtimes to retrieve more mammals, birds, reptiles and frogs, wildlife within it. than 40 garbage bags’ worth of Aussie Ark will use the grant to waste and recyclables. upgrade their monitoring equipment. “It’s often hard to love something This will help keep tabs on the health you haven’t seen,” says David. “And We also continued with our National and habits of the sanctuary wildlife it’s hard to fight for something you Tree Day activities sending from a safe distance. don’t love... I want to share photos of Australian employees home with an the Tarkine to show people, to get Australian native sapling to plant in conversations going. Who are we their own garden, pot or local park apart from where we live? Places like as part of National Tree Day events Pictured above are representatives from Aussie Ark (L and R) with Kylie Church, this should belong to all Australians around the country (765 saplings General Manager – Corporate Communications, Canon Oceania as she presented them with their Canon Oceania Grants package. and be preserved for all.” were distributed).

Canon Oceania Sustainability Report 2020 44 CASE STUDY NEW ZEALAND

GOING CARBON NEUTRAL IN AOTEAROA

Since our commitment in 2018 permanent forest carbon Canon New Zealand is showing to pursue carbon neutrality, sinks initiative. leadership amongst Canon Sales 05 companies by becoming certified Canon New Zealand has The rigorous audit, certification and carbon neutral, with Canon Reducing our Environmental Impact acted as an inspiration for the offset process has helped put us in Australia planning to follow with its rest of Canon Oceania. At the a strong position with respect to own carbon zero strategy in 2021. end of 2019, Canon New environmental stewardship. Zealand became a Toitū carbonzero certified WAYS WE REDUCED OUR IMPACT ON CARBON organisation in line with ISO CARBON FOOTPRINT IN 2019 EMISSIONS 14064-1, making us the first Promoting and Canon company in the world encouraging the to become carbon zero. use of video 42% reduction in carbon emissions “Ask any New Zealander what they Using 2018 as the base year, we conferencing to from flights. Achieved through have set a target to further reduce reduce air travel taking 500 fewer flights. remember from growing up, and carbon emissions by 5 percent by many will say camping at the beach 2023, focusing on our main or in the bush. We grow up outdoors, Converting vehicle emission sources – flights and fuel % learning to appreciate the beauty of (see breakdown right). fleet towards reduction25 in petrol emissions with hybrid and electric nearly half (45%) of our fleet now our country. At Canon, we’re focused While we are intensively focused on vehicles hybrid vehicles, meaning we are on on preserving this for our future reducing emissions where we can, track for 100% conversion by 2022. we are still in a process of transition. generations. We do this through our For the emissions for which Canon support for tree planting, community New Zealand is responsible, we Promoting and grants, and a commitment to purchase accredited offsets from encouraging 36% sustainable business practices.” local and overseas projects. One Thanks to an overall reduction of energy efficient 36% of our carbon emissions, local project we’re particularly Kim Conner, Chief Executive Officer behaviour in Canon Oceania was able to meet proud to support through our offset at Canon New Zealand. credits is the Puhoi Forest Reserve, workers its emission targets set which is part of New Zealand’s by Canon Inc.

45 Canon Oceania Sustainability Report 2020 Our Material Areas

Contributing to a Contributing to a Eliminating Hazardous Contributing to a Society Low-Carbon Society Circular Economy Substances and Preventing in Harmony with Nature REDUCING Pollution OUR IMPACT Helping our Customers Share and Protect their Environment

An Unlikely Union A chronicle of Wallaby David Kauri Dieback Pocock’s photographic adventure A photographic exhibition Our guiding philosophy through the Tarkine Rainforest telling the stories of the in Tasmania. Clean Up Australia people who fight to protect is kyosei, living and the native trees. Canon employees grab a bag, working together for roll up their sleeves and pick up the common good. rubbish to help Clean Up Australia. Project Blue on What good could be more common arb Ne One of our Canon Oceania Grants C ut winners Project Blue commits to than protecting the environment in g ra in l What We’re Doing as a Company ling E-W educating businesses and consumers which we all live. Here are a few o yc a about where plastic comes from and G c s where it ends up. ways we are reducing our e te Toitū Carbonzero Program R environmental impact. ANZRP Canon NZ became Toitū carbonzero certified and reduced its emissions Canon is a founding partner of 500 fewer flights 40 tonnes Canon Oceania by 36% by reducing air travel and ANZRP which recycled more than 22,000 tonnes of e-waste in 2019. 145 tonnes less less CO2 emitted due met its emission targets converting part of its the fleet to CO2 emitted due to vehicle emissions with set by Canon Inc. thanks hybrid or electric. to flight emissions the transitioning of our to CNZ zero carbon (compared to 2018) fleet (compared to 2018) strategy Canon Oceania Sustainability Report 2020 46 Our Material Areas

Contributing to a Contributing to a Eliminating Hazardous Contributing to a Society Low-Carbon Society Circular Economy Substances and Preventing in Harmony with Nature REDUCING Pollution OUR IMPACT Helping our Customers Share and Protect their Environment

An Unlikely Union A chronicle of Wallaby David Kauri Dieback Pocock’s photographic adventure A photographic exhibition Our guiding philosophy through the Tarkine Rainforest telling the stories of the in Tasmania. Clean Up Australia people who fight to protect is kyosei, living and the native trees. Canon employees grab a bag, working together for roll up their sleeves and pick up the common good. rubbish to help Clean Up Australia. Project Blue on What good could be more common arb Ne One of our Canon Oceania Grants C ut winners Project Blue commits to than protecting the environment in g ra in l What We’re Doing as a Company ling E-W educating businesses and consumers which we all live. Here are a few o yc a about where plastic comes from and G c s where it ends up. ways we are reducing our e te Toitū Carbonzero Program R environmental impact. ANZRP Canon NZ became Toitū carbonzero certified and reduced its emissions Canon is a founding partner of 500 fewer flights 40 tonnes Canon Oceania by 36% by reducing air travel and ANZRP which recycled more than 22,000 tonnes of e-waste in 2019. 145 tonnes less less CO2 emitted due met its emission targets converting part of its the fleet to CO2 emitted due to vehicle emissions with set by Canon Inc. thanks hybrid or electric. to flight emissions the transitioning of our to CNZ zero carbon (compared to 2018) fleet (compared to 2018) strategy 47 Canon Oceania Sustainability Report 2020 “One of the best things about Canon is the combination of deep traditions of excellence and quality, combined with genuinely exciting future possibilities. It’s great to be part of an organisation that can combine those elements so effectively while understanding that our success is fundamentally bound to the wellbeing of the communities in which we operate.”

David Field, Chief Legal Counsel and Director of People & Finance.

Photo credit (opposite page): Greg Sullavan, Canon Group Employee.

Taken on a Canon EOS 5DsR.

Canon Oceania Sustainability Report 2020 48 49 Canon Oceania Sustainability Report 2020 OUR MANAGEMENT TEAM

Akira ‘Dave’ Yoshida Kim Conner Luke Clark Managing Director Chief Executive Officer Chief Executive Officer Canon Oceania Canon New Zealand Canon Business Services

Canon Oceania Sustainability Report 2020 50 David Field Doug Grgas Masayuki ‘Mike’ Murase Chief Legal Counsel and Director Director Information Technology Senior Director – Sales & Support – People and Finance Canon Oceania Canon Australia Canon Oceania

51 Canon Oceania Sustainability Report 2020 OUR SERVICES

Digital Transformation Cloud & IT Managed Services & Digitise your office and make Work remotely, share Outsourcing your business more productive information, store and access Outsource specialist and non-core with a suite of business data securely in the cloud. roles to us, so you take care of the processes. things that matter most.

IT Optimisation Information & Imaging & Printing Take your business to the next Data Security Make the most of Canon Imaging. level by letting us take care of Protect your information, your It’s what we’re renowned for, so your day-to-day operation. processes and your people. leave it to us.

Canon Oceania Sustainability Report 2020 52 Photo credit: Don Jerald Tiongkiao, Canon Group Employee.

Taken on a Canon EOS 600D.

53 Canon Oceania Sustainability Report 2020 Officially issued, hard-copy versions of this report are printed on ecoStar+, an environmentally responsible paper made Carbon Neutral and with recycled fibre source. ecoStar+ is manufactured from 100% post consumer recycled paper in a process chlorine free environment under the ISO 14001 environmental management system.