Biomerieux Product List 2016
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HOW BLOOD CULTURE / FULL MICROBIOLOGY IDENTIFICATION & MANUAL SEROLOGY / MOLECULAR ENVIRONMENTAL SHORT HOME TO USE MYCOBACTERIAL CULTURE LABLAB AUTOMATION CULTURE MEDIA SUSCEPTIBILITY AND QC IMMUNOASSAYS RAPID TEST / IMMUNOLOGY BIOLOGY MONITORING CUTS CLINIC AL PRODUC T LIST JANUARY 2016 1 www.biomerieux-nordic.com HOW BLOOD CULTURE / FULL MICROBIOLOGY IDENTIFICATION & MANUAL SEROLOGY / MOLECULAR ENVIRONMENTAL SHORT HOME TO USE MYCOBACTERIAL CULTURE LABLAB AUTOMATION CULTURE MEDIA SUSCEPTIBILITY AND QC IMMUNOASSAYS RAPID TEST / IMMUNOLOGY BIOLOGY MONITORING CUTS HOME Our Principles Sales Orders & Enquiries Customer Support Training and Education Technical Library & Quality Control Certificates History bioMérieux Quality bioMérieux Goes Green Terms & Conditions Legal PIONEERING DIAGNOSTICS to improve public health especially in the fight of infectious diseases. 2 www.biomerieux-nordic.com HOW BLOOD CULTURE / FULL MICROBIOLOGY IDENTIFICATION & MANUAL SEROLOGY / MOLECULAR ENVIRONMENTAL SHORT HOME TO USE MYCOBACTERIAL CULTURE LABLAB AUTOMATION CULTURE MEDIA SUSCEPTIBILITY AND QC IMMUNOASSAYS RAPID TEST / IMMUNOLOGY BIOLOGY MONITORING CUTS HOME Our Principles Our Principles Sales Orders & Enquiries Customer Support Customers come First Training and Education We must satisfy our customers Technical Library & Quality Control Certificates – clinicians and laboratory professionals – History bioMérieux with high quality, innovative products and Quality services to protect and improve the health bioMérieux Goes Green of patients and consumers worldwide. Terms & Conditions Legal Employees are our Greatest Asset We must respect and recognise the work and the ideas of all employees, no matter what their job. We work together towards a common goal: satisfy our customers. We must provide employees with the training and resources they need to achieve this. We Belong to a Community We have social, environmental and economic responsibilities towards the local communities where our sites are located. We also have responsibilities towards the global community as a partner in public health. Our Shareholders are Partners We must communicate company information in a transparent, thorough and timely manner. We must grow bioMérieux’s sales and ensure that shareholder investments provide a proper return. 3 www.biomerieux-nordic.com HOW BLOOD CULTURE / FULL MICROBIOLOGY IDENTIFICATION & MANUAL SEROLOGY / MOLECULAR ENVIRONMENTAL SHORT HOME TO USE MYCOBACTERIAL CULTURE LABLAB AUTOMATION CULTURE MEDIA SUSCEPTIBILITY AND QC IMMUNOASSAYS RAPID TEST / IMMUNOLOGY BIOLOGY MONITORING CUTS HOME Sales Orders & Enquiries Our Principles Questions related to orders and invoices are managed by the Sales Administration Team. Our telephone lines are open Monday to Sales Orders & Enquiries Friday 08:30 to 12:00 and 13:00 to 16:00 Central European Time (except Swedish Bank Holidays). Customer Support Training and Education Please send your orders to the email addresses below: Technical Library & Quality Control Certificates History bioMérieux Denmark Finland Norway Sweden Quality Order Order Order Order bioMérieux Goes Green [email protected] [email protected] [email protected] [email protected] Terms & Conditions Legal For questions and changes to existing orders, please contact the Nordic Sales Administration Team on: Denmark Finland Norway Sweden Q&A Q&A Q&A Q&A Telephone: 7010 8400 Telephone: 09 8545 600 Telephone: 2152 0022 Telephone: 031 68 84 90 [email protected] [email protected] [email protected] [email protected] Please have your order number, customer number and product numbers ready in all communication/contact and email correspondence. Alternatively, you can write to us at the below address: bioMérieux Sweden AB Hantverksvägen 15 43633 Askim Sweden 4 www.biomerieux-nordic.com HOW BLOOD CULTURE / FULL MICROBIOLOGY IDENTIFICATION & MANUAL SEROLOGY / MOLECULAR ENVIRONMENTAL SHORT HOME TO USE MYCOBACTERIAL CULTURE LABLAB AUTOMATION CULTURE MEDIA SUSCEPTIBILITY AND QC IMMUNOASSAYS RAPID TEST / IMMUNOLOGY BIOLOGY MONITORING CUTS HOME Customer Support Our Principles Please contact the Customer Support team for all Application and Technical Support. Our telephone help desks are open Monday to Sales Orders & Enquiries Friday 08:00 to 12:00 and 13:00 to 16:00 Central European Time (except Swedish Bank Holidays). Customer Support Training and Education Application Support Technical Support Technical Library & Quality Control Certificates • To help with all of your enquiries we have a team of in-house or • our field service engineers install equipment, perform History bioMérieux field application specialists preventative maintenance (servicing) and provide emergency If our team can deal with your enquiry over the telephone they breakdown cover in your laboratory Quality • will endeavour to do so The service team perform instrument pre-delivery inspections, bioMérieux Goes Green If this is not possible or you require more hands-on help with • repairs and airIdeal® air flow calibrations Terms & Conditions • an evaluation, validation or training then your enquiry will be Legal escalated to our field application specialists who may then arrange to visit your laboratory Denmark Finland Norway Sweden Help desk: 4450 8408 Help desk: 09 8545 6020 Help desk: 2152 0023 Help desk: 031 68 58 58 Nordic Customer Support Centre General enquiries E-mail address for all Nordic Countries: For all general enquiries, please email: [email protected] [email protected] Postal address for all Nordic Countries: Nordic Customer Support Centre bioMérieux Sweden AB Hantverksvägen 15 43633 Askim Sweden 5 www.biomerieux-nordic.com HOW BLOOD CULTURE / FULL MICROBIOLOGY IDENTIFICATION & MANUAL SEROLOGY / MOLECULAR ENVIRONMENTAL SHORT HOME TO USE MYCOBACTERIAL CULTURE LABLAB AUTOMATION CULTURE MEDIA SUSCEPTIBILITY AND QC IMMUNOASSAYS RAPID TEST / IMMUNOLOGY BIOLOGY MONITORING CUTS HOME Training & Education Our Principles Get Ready for Tomorrow with New Knowledge and Skills Sales Orders & Enquiries To keep you on the cutting edge and better respond to your needs, Customer Support bioMérieux is continually updating its Training and Education programme. Training and Education As laboratories evolve to meet the changing needs of our Trainees are issued with training certificates. Technical Library & Quality Control Certificates Healthcare Service, so too must bioMérieux evolve to meet Courses are available now for: History bioMérieux the needs of modern laboratories. As part of the bioMérieux Key operators for Quality Performance Solutions approach, we offer a range of • bioMérieux equipment training courses that will enable you to: bioMérieux Goes Green Routine operators for Terms & Conditions Increase staff expertise leading to improved performance • bioMérieux equipment Legal • and efficiency at the workbench Manual Bacterial Contribute to quality and compliance programmes • identification • Boost and maintain staff motivation and commitment • reinforce your lab’s brand image e-learning – an extensive menu • of e-learning courses covering professional development and scientific topics. We are also offering e-learning courses on bioMérieux equipment and products designed to complement our classroom training courses. For a preview, click here or visit www.increaseyourperformance.com Customer Training For more information on our training courses, please click here, email [email protected] or contact us on the below telephone numbers: Denmark Norway Help desk: 4450 8408 Help desk: 2152 0023 Finland Sweden Help desk: 09 8545 6020 Help desk: 031 68 58 58 6 www.biomerieux-nordic.com HOW BLOOD CULTURE / FULL MICROBIOLOGY IDENTIFICATION & MANUAL SEROLOGY / MOLECULAR ENVIRONMENTAL SHORT HOME TO USE MYCOBACTERIAL CULTURE LABLAB AUTOMATION CULTURE MEDIA SUSCEPTIBILITY AND QC IMMUNOASSAYS RAPID TEST / IMMUNOLOGY BIOLOGY MONITORING CUTS HOME Technical Library Quality Control Certificates Our Principles bioMérieux customer portal www.mybiomerieux.com is designed Our pre-poured media products must be passed by our Quality Sales Orders & Enquiries to be part of the future e-platform. Control Departments and a certificate produced before they Customer Support are released for sale. The QC Certificates for these and other www.mybiomerieux.com offers an easy account creation and hosts products can be accessed directly via www.mybiomerieux.com. Training and Education Technical Library as well as coming applications like validation You can search for these using the product name, reference Technical Library & Quality Control Certificates packages, distance learning, and others. History bioMérieux number or the lot number. Once you have registered, you can access: Quality Expiry Dates Package Inserts bioMérieux Goes Green For pre-poured media and kits, the expiry date for a specific batch is on • Quality Control Certificates Terms & Conditions the top of the QC Certificate. Product can be used on the day of expiry. • Material safety data sheets in all Nordic languages Legal • (Norwegian MSDS can also be found on ecoonline) • Thermal Shock Validations • Instrument Manuals • Validation guide To find instrument user manuals or validation addenda, choose BROWSE BY SYSTEMS from the BROWSE BY PRODUCT RANGE drop down menu and this will bring you to a list of our instruments. Technical Library page for www.mybiomerieux.com QC Certificate 7 www.biomerieux-nordic.com HOW BLOOD CULTURE / FULL MICROBIOLOGY IDENTIFICATION