ممنوع Access الوصول Denied E-Commerce in Palestine 1 “Access Denied - E-Commerce in Palestine” 7amleh - The Arab Center for the Advancement of Social Media Researchers: Zayne Abudaka, Sari Taha Editorial Team: Alison Carmel, Lina Hegazi, Alissa Fischer Arabic Translation: Khaled Sayed Graphic Design: Amal Shoufany This research was done with the support of Association for Progressive communications This work is licensed under the Creative Commons Attribution - NonCommercial No Derivatives 4.0 International License. To view a copy of this license, visit: http://creativecommons.org/licenses/by-nc-nd/4.0/ Contact Us: Email:
[email protected] Website: www.7amleh.org Tel: +972 (0)774020670 Find us on Social Media: 7amleh Table of Contents 04 List of Acronyms 06 Executive Summary 09 Digital Economy in Palestine 10 The Rise of e-Commerce Globally 13 Palestinian Experiences in the Digital Economy 13 Buying Online: A Snapshot of User Journeys 15 Selling Online: A Snapshot of Vendor Journeys 19 Online Marketplaces 25 Palestiniane Readiness 25 Purchasing Power 27 Digital Readiness 29 Financial Readiness 33 Logistics Readiness 37 Legal and Policy Environment 39 Conclusion & Recommendations 39 Digital Access 40 Financial Access 40 Integrated Logistics 41 Policy 42 About 7amleh Center Access Denied - E-Commerce in Palestine List of Acronyms $PPP Gross Domestic Product per Capita APIs Application Programming Interfaces ARIJ Applied Research Institute – Jerusalem B2B Business to business B2C Business to consumer C2B Consumer to business C2C Consumer to