FACTSHEET Overview

ccess Bank is a full service b u s i n e s s p ra c t i c e s i n t o i t s commercial bank operating operations. The Bank strives to At h ro u g h b ra n c h e s a n d deliver sustainable economic service outlets located in major g r o w t h t h a t i s p r o fi t a b l e , OVERVIEW centres primarily across Nigeria and environmentally responsible and sub-Saharan Africa, as well as the socially relevant. United Kingdom (extension to United Arab Emirates (Dubai)), with In furtherance of its 5 year strategic representative offices in China, plan, the Bank went into a merger Lebanon, and India. The Group with defunct Diamond Bank Plc in provides a wide range of banking and 2019 to create one of the biggest other financial services to over 36 Banks in Africa in terms of customer million customers from over 660 base and assets size. branches and service centres.

Listed on the Nigerian Stock Exchange in 1998, the Bank serves Access Bank its various markets through four business segments: Personal, strives to deliver B u s i n e s s , C o m m e r c i a l a n d Corporate & Investment Banking. Th e B a n k h a s ov e r 8 3 0 , 0 0 0 sustainable shareholders including several N i g e r i a n a n d I n t e r n a t i o n a l economic growth Institutional Investors and has enjoyed what is arguably Africa's that is profitable, most successful banking growth trajectory in the last seventeen years ranking amongst Africa's top 20 environmentally banks by total assets and customer deposit in 2019. responsible and

As part of its continued growth socially relevant. strategy, Access Bank is focused on m a i n s t r e a m i n g s u s t a i n a b l e

2019 01 Factsheet Subsidiaries 10 Distribution Fundamental Network as at Statistics December Rep 31, 2019 Offices 3

Number of Number of Customers Customers as 36mn+ at December 31, 2019

Men Staff Professional Strength Staff as at 6,898 December 31, 2019 Women

2019 03 Factsheet CREDIT RATINGS Channels

Alternate Channels Long-Term Issuer Ratings Dec. 2019 Counterparty National

B (Stable) A Number of Branches B (Stable) A+ 667

B2 (Stable) A1 (Stable)

ATMs N/A AA-(Stable) 3,080

LISTINGS Stock Exchange Debt/Equity Listing Coupon Rate POS Terminals 40,860 Primary equity listing - STRONG FINANCIAL INDICATORS

$300m Senior 17.7% 18.2% 5.8% 47.0% 10.50% bond (2021)

N15bn Green Bond 15.50% (2024)

N30b Local bond 15.50% (2026) After-Tax ROAE Total Capital Adequacy NPL Ratio Liquidity Ratio

2019 05 Factsheet Parent Company Our International Presence PBT (N’bn) 83 PBT (N’bn) 0.5 Equity (N’bn) 543 Equity (N’bn) 12 The Bank's strategic intent includes expansion into high-impact EMEA countries, Employees 5,878 Employees 84 582 Branches R.D. CONGO Branches 5 the Bank has successfully established representative offices in: NIGERIA

PBT (N’bn) 21 PBT (N’bn) 0.3 Equity (N’bn) 118 Equity (N’bn) 1.6 Employees 139 Employees 50 THE UK Branches 3 Branches 4 supported by a strong compliance and risk management framework. In addition to SIERRA LEONE the above, Access UK has established a branch in Dubai.

PBT (N’bn) 15 Equity (N’bn) 51 PBT (N’mn) 4 10 Employees 546 Equity (N’mn) 9 GHANA Branches 52 DIAMOND BANK B.V

PBT (N’bn) 0.4 Equity (N’bn) 4 Employees 89 Equity (N’bn) 5 RWANDA Branches 8 ACCESS BANK GUINEA

PBT (N’bn) 0.8 Equity (N’bn) 7 PBT (N’bn) 0.4 Employees 80 Equity (N’bn) 4 ZAMBIA Branches 7 ACCESS PFC

PBT (N’bn) 0.2 Equity (N’bn) 4 Employees 32 GAMBIA Branches 6 2019 07 Factsheet FINTECHNGR RECOGNITION KARLSRUHE SUSTAINABLE AWARD, 2019 FINANCE AWARDS, 2019 » Ecosystem Recognition Award » Outstanding Business Sustainability

SUSTAINABILITY, ENTERPRISE EMEA FINANCE (AFRICAN AND RESPONSIBILITY AWARDS BANKING AWARDS), 2019 (SERAS), 2019 » Best Bank, Nigeria » Best in Partnership for Development » Best Product Launch, Pan-Africa » Best in Sustainability Reporting » Best Corporate Communications Team » Best in Climate Action » Most Responsible Company of the Year/ O verall Winner

GLOBAL BRANDS MAGAZINE AWARDS, 2019 » Best CSR Banking Brand, Nigeria » Best Bank for Investor Relations, Nigeria » Fastest Growing Digital Banking Brand, Nigeria WORLD FINANCE AWARDS, 2019 » Most Sustainable Bank, Nigeria » Best Digital Bank, Nigeria Awards & » Best Mobile Banking Application, Nigeria » Best Consumer Digital Bank, Nigeria

CBN SUSTAINABILITY AWARDS, 2019 Recognition » Sustainable Bank of the Year, » Sustainable Transaction of the Year (Oil and Gas In honour of its defining roles across the African continent, Access Bank Sector) has been accorded recognition by reputable domestic and global organisations. FMDQ GOLD AWARDS 2019 » Sustainable Transaction of the Year (Agriculture) » Sustainable Transaction of the Year (Power) Some of the recognitions in the year: » Largest Corporate Bond Issuer on » Excellence in Women Economic Empowerment, » FMDQ, Nigeria » FMDQ Fixed Income Market Liquidity Provider Award, Nigeria 2019 09 Factsheet DIRECTORS

Adeniyi Adekoya **Okey Nwuke AS AT Independent Non-Executive Director Non-Executive Director

DECEMBER Herbert Wigwe Group Managing Director/ 2019 Chief Executive Officer * Appointed effective November 7, 2019 ** Appointed effective November 19, 2019 *** Appointed effective March 22, 2019 Mosunmola Belo-Olusoga Chairman Iboroma Akpana Victor Etuokwu Independent Non-Executive Director Executive Director

Roosevelt Ogbonna Group Deputy Managing Director

Anthonia Ogunmefun Paul Usoro, SAN *Ifeyinwa Osime Adeolu Bajomo Non-Executive Director Non-Executive Director Independent Non-Executive Director Executive Director

Gregory Jobome Executive Director

Abba Mamman Tor Habib Ernest Ndukwe, OFR Ajoritsedere Awosika, MFR Hadiza Ambursa ***Chizoma Okoli Executive Director Executive Director Non-Executive Director Independent Non-Executive Director Independent Non-Executive Director

2019 11 Factsheet he Bank's five years (2018 - 2022) strategic intent is to become Africa's Gateway to the world, which Tis to be achieved by being the number one Bank in Nigeria by rapidly growing its retail base. To deliver this transformation, Access Bank took deliberate strides towards achieving its overall retail strategy. We are proud to have successfully completed the merger with the defunct Diamond Bank, the results of this merger are evident in the 2019 Financial Results. Access Bank is a leading Tier 1 Nigerian bank and the largest bank in Africa in terms of number of total assets, customers and deposits. The phase of our strategy is the expansion of our African footprint in key African markets in line with the strategic objectives. We are exceptionally pleased with the Bank's recent expansions into Kenya, Guinea and the Republic of Cameroon. In the course of the next two years, the Bank would have also expanded into additional countries Access-Diamond including Mozambique, Cote D'ivoire, and Angola. Access Bank took deliberate strides towards achieving its overall retail strategy. We are proud to have successfully MERGER completed the merger with the defunct Diamond Bank, the results of this merger are evident in the 2019 Financial Results.

2019 13 Factsheet Gross Earnings Operating Income

Group 667 389 Financial 529 312 Highlights *underlying in billions of Naira unless otherwise stated 2018 2019 2018 2019 26% 25%

Profit Before Tax Profit for the Period Shareholders' Fund '000 115 98 610 103 95 491

2018 2019 2018 2019 2018 2019 12% 3% 24%

Cost-to-Income (%) Loans and Advances Return on Average Equity (%) 65.2 3064 17.7% 62.2 2136 19.0%

2018 2019 2018 2019 2018 2019 5% 43% -1.2

Total Assets Customer Deposits

7147 4256 Group Financial 4954 2565

Highlights 2018 2019 2018 2019 44% 66%

2019 15 Factsheet SBU PERFORMANCE

Access Bank operates four strategic business units (SBUs) that serve over eight million customers:

Serves multinationals and well-structured ₦1,370bn ₦1,239bn Corporate & companies with annual 27% Investment gross turnover in customer in customer Banking in excess of ₦10bn Contribution loans deposits to PBT

Serves corporate organizations with annual gross turnover ₦1,283bn ₦880bn between ₦1bn and in customer in customer ₦10bn, as well as 33% Commercial loans deposits Banking federal entities Contribution to PBT

Serves small and medium enterprises (SMEs) with ₦144bn ₦316bn annual gross turnover SBU in customer in customer less than ₦1bn, as well 4% loans deposits Business as micro-SMEs Banking Contribution Performance to PBT

Serves Ultra High- and High-Net-Worth Individuals (UHNIs & HNIs), ₦115bn ₦1,821bn Affluent Professionals, in customer in customer Employees in the Value loans deposits Personal Chain, Students and 36% Banking Pensioners, with focus on women Contribution to PBT

2019 17 Factsheet Profit Before Tax (₦'bn) Deposit Contribution (₦'bn)

% % % % Dec ‘19 Dec ‘18 Dec ‘19 Dec ‘18 Dec ‘19 Dec ‘18 Dec ‘19 Dec ‘18

Corporate & Corporate & Investment Banking 30.9 86.3 27% 68% Investment Banking 1,239 1,008 29% 39%

Commercial 38.1 27.9 33% 22% Commercial 880 806 21% 31% Banking Banking

Personal 4.8 5.4 4% 4% Personal 316 331 7% 13% Banking Banking

Personal Personal 1,821 435 43% 17% Banking 41.6 7.0 36% 6% Banking Total 115.4 126.6 100% 100% Total 4,256 2,580 100% 100%

Loan Contribution (₦'bn)

% % Dec ‘19 Dec ‘18 Dec ‘19 Dec ‘18

Corporate & Investment Banking 1,370 791.0 47% 37%

Commercial 1,283 1,237.1 44% Banking 58%

Personal 144 61.9 5% 3% Banking

Personal 115 2% Banking 46.1 4% Total 2,911.6 2,136.1 100% 100%

2019 19 Factsheet Operating Income (₦'bn) Cost-to-Income Ratio (CIR)

235 273 295 312 389 62.0% 58.8% 61.9% 62.2% 65.2%

FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019

Net Loans and Advances (₦'bn) Loans & Advances Loans & Advances Total to Customers to Banks Loans & Advances Dec 2015 1,366 43 1,409 Dec 2016 1,809 45 1,855 Dec 2017 1,996 68 2,064 Dec 2018 1,994 142 2,136 Dec 2019 2,912 153 3,064 Five-Year Customer Deposits (₦'bn) Demand Term Savings Total Deposits Trend for Select Dec 2015 839 706 138 1,683 Dec 2016 984 926 179 2,089 Dec 2017 861 1,173 212 2,245 Dec 2018 1,011 1,287 267 2,565 Performance Dec 2019 1,682 1,785 789 4,256

Indicators Total Equity (₦'bn) NPL Ratio 368 454 515 491 610 4.7% 2.5% 4.8% 2.5% 5.8%

FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019

Capital Adequacy Ratio (CAR)

Total CAR Tier I CAR Dec 2015 19.5% 15.0% Dec 2016 21.0% 15.6% Dec 2017 20.0% 15.1% Dec 2018 19.9% 17.2% Dec 2019 18.2% 14.2%

2019 21 Factsheet

ENVIRONMENTAL FOOTPRINTS:

Ÿ Increase in the number of solar powered ATM's Ÿ Automated processes, reducing quantity of by 321, bringing the total number of ATM's printing e.g. automation for approvals, powered by clean energy at 605 paperless meetings, conference calls. Ÿ Installation of state-of-the-art technology at Ÿ Board uses Diligent BoardBook, an automated Oniru Head Office to ensure seamless and secured system, hence helping to environmental protection significantly reduce the quantity of documents Ÿ Reduction in fuel consumption by 23.5% and printed for Board meetings electricity consumption by 31% in 2019 Ÿ Eco-printing practices – use of recycled paper, Ÿ 58 branches powered by alternative energy print on both sides of paper. (hybrid) Ÿ Water efficient cisterns resulting in 1,300m3 Ÿ Use of LED lights in all the Bank's facilities gains in water usage at Head Office toilets. nationwide Motion sensor automatic water tap system Ÿ Motion-sensitive lightings at Head office and implemented at Head Office Annex Locations Sustainability Annex Locations Ÿ Intense strategic carpooling drive has reduced Ÿ Braille-enabled ATMs bankwide carbon footprints from company fleet thus t Access Bank, sustainability is about creating shared value, which is important for our customers Ÿ 5.5% increase in the amount of waste recycled 82.85% reduction in fuel consumption by fleet and beneficial to the communities and industry in which we operate. For this reason, we continue to in 2019 despite the increase in the number of cars Aexplore new avenues for strategic multi-stakeholder partnerships to enable us deepen sustainable branches, shrinking the size of our waste-to- Ÿ Launched the first ever Climate Bonds Initiative business practices within the Bank, influence positive market transformation, contribute meaningfully to a landfill even further (CBI) certified corporate green bond in Africa to prosperous and sustainable economy, and provide long-term value for our stakeholders. Ÿ 1,800+ Sustainability champions promoting the finance/refinance eligible green projects Access Bank's Sustainability footprints is described at a glance: waste recycling initiative, with full commitment Ÿ Joined the second pilot phase of the Taskforce of all staff members in all recycling locations on Climate-related Financial Disclosures Ÿ Facilitated waste recycling at the Access Bank (TCFD). SOCIAL FOOTPRINTS: City Ÿ Established 154 entrepreneurs and reached Ÿ Initiated paper-to-pencil initiative, recycling the 1,200 lives through the Green Social Some of our most notable social investments in Ÿ Pa r t n e r e d A r t X i n p r e s e r va t i o n o f bank's old brands and newspapers to pencils Entrepreneurship Programme in partnership 2019 include: contemporary African arts Ÿ No Paper Initiative aimed at rewarding reduced with SME Funds through the use of clean Ÿ Minimum of 1% of PBT dedicated to Ÿ Provided free HIV testing services at the paper usage in the Bank. cooking stove technology across Nigeria. Sustainability Access Bank Ÿ Automated Memo Approval System on Ÿ Invested N9.34 billion in various corporate Ÿ Established pioneer Inclusion Hub for Processmaker and automated Payment social responsibility initiatives (2015-2019) physically challenged in Nigeria System on Dynamic 365 Ÿ Impacted over 1,316 communities (2015- Ÿ 131 branches friendly to physically challenged 2019) Ÿ Reached 30,075,356 lives Ÿ R e a c h e d 7 9 3 N o n - G o v e r n m e n t a l Organisations beneficiaries Ÿ Employees have volunteered a total of 2,735,011 hours, in over 320 strategic community initiatives across 6 geo-political zones. Ÿ Continued strategic partnership with ACT Foundation to provide grants to 28 non- governmental organizations to implement projects/initiatives in the areas of health, entrepreneurship, environment and leadership which impacted over 91,000 lives. Ÿ Raised over N800million in 2019 for education of less privileged children in Northern Nigeria, in partnership with UNICEF

2019 23 Factsheet PIONEERING SUSTAINABILITY: Ÿ healthcare. from the comfort of their homes, through Ÿ Creative Sector Loan to finance players their savings account simply by dialling Ÿ First Nigerian bank to adopt global frameworks report (digital and online) beyond movie industry and include Fashion, *901*5# and principles that engender sustainability, Ÿ The Bank is the 1st financial institution in West Information Technology, Music and such as: Africa to win the internationally acclaimed the Software, Engineering Student Loan. - Equator Principles FT/IFC Sustainable Bank of the Year Award Ÿ Access Africa, a payments product designed - United Nations Principle for Responsible (Africa and Middle East) to simplify global payments across the Investment, Ÿ The Bank is the first 1st African financial African continent - Global Reporting Initiative institution to win the Karlsruhe Sustainable Ÿ Quickbucks: - LBG Finance Awards for Outstanding Business - Mobile application for financial empowerment Ÿ The first Bank in Africa to launch a Climate Sustainability (Four-time consecutive winner) and includes Bonds Initiative (CBI) certified corporate green – amongst other pioneering feats - Payday Loan, small ticket personal loans (3 bond, which is also the first cross-listing to be months instant loan) assessed on channels born out of the partnership between NSE and mobile banking, ATM, USSD (*901*11#), LuxSE - Low interest rates/minimal documentation on Ÿ The first African on the Board of the Global Salary Advance (6 months) Banking Alliance for Women GBA in recognition - Device financing of the Bank's commitment to women economic Ÿ Diamond Xtra Digital: An innovative savings empowerment solution that allows retail consumers in the Ÿ The 1st Bank in Africa to be admitted as a Nigerian market space regardless of their member of the Sustainability Standards and economic class (low income and middle Certification Initiative (SSCI) income persons), enter for a prize draw Ÿ The 1st West African Bank to develop the contest (Rent for a year, Salary4Life, Business Global Principles for Responsible Banking. grant, Educational allowance for 5years, Ÿ The 1st financial institution to establish a Family health cover and various cash prizes) dedicated women banking team fully committed to meeting the financial needs of women for socio-economic development Ÿ The Bank is the 1st financial services provider in PARTNERSHIPS AND LEADERSHIPS: Nigeria to produce a standalone sustainability Pioneering Nigerian member and leader of Sustainable Development various organisations, both international and Ÿ Co-Chair, Nigeria Business Coalition Against ECONOMIC FOOTPRINTS: local, that promote Sustainability performance AIDS including: Ÿ Member, Private Sector Delegation to the Ÿ The Maternal Health Service Scheme supports (GSEP): Initiated partnership with SME Funds, to Ÿ Member, United Nations Environment Global Fund Board families in their quest for children by providing use clean cooking stove technology to replace Program Finance Initiative Ÿ Member, WeConnect National Advisory Board discounted financing for medical bills existing cooking technologies which are Ÿ Lead, Africa, UNEPFI Core Group for Ÿ Better Mama, Better Pikin: Aimed at alleviating harmful to health and environment. development of Global Principles for infant and maternal mortality especially for Ÿ Access the Stars partnership with Nigerian Responsible Banking (GPRB) women in Northern Nigeria. The product Breweries aimed at supporting musical talent Ÿ Vice Chair, Nigeria Humanitarian Fund Private provides life insurance cover to the tune of 30% across 6 states through a musical talent hunt Sector Initiative of savings deposit of subscribers who are with over N150 million worth of prizes to be Ÿ Co-Chair, Corporate Alliance on Malaria in largely in the bottom of the economic pyramid. won. Africa The remaining 70% is saved for them with Ÿ Africa Fintech Foundry (AFF): A Pan-African Ÿ Board member, United Nations Global interest. accelerator aimed at finding and investing in Compact Nigerian Local Network Ÿ Code4Impact, an initiative in partnership with start-ups with a global outlook Ÿ Leadership Group Member, United Nations HACEY Health Initiative empowered over Ÿ Over 30 hospital beneficiaries of the Hospital Women Empowerment Principles 10,000 girls and young women, building digital Facility Upgrade Support Scheme (HFUSS) Ÿ Chair, Steering Committee, Nigerian and analytical competency through practical d e v e l o p e d t o a d d r e s s i n a d e q u a t e Sustainable Banking Principles training. equipment/facilities as a barrier to quality Ÿ Board Advisory Committee, Private Sector Ÿ Green Social Entrepreneurship Program Health Alliance of Nigeria Ÿ Board Member, Nigerian Business Council on

2019 25 Factsheet Access Bank Plc, 14/15, Prince Alaba Abiodun Oniru Rd, Victoria Island, Lagos. https://www.accessbankplc.com

Investor Relations Team e-mail: [email protected] Tel: +234 (1) 236 4365