TowardToward a aBeautiful Beautiful Age Age — — The The Tokyu Tokyu Group Group

TokyuTokyu Land Land Corporation Corporation Group Group CSCSRR ReportReport 20122012 – –20132013

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1-21-21-21-2 Dogenzaka, Dogenzaka, Shibuya-ku, Shibuya-ku, Tokyo Tokyo 150-0043 150-0043 Japan Japan TLC Group’s CSR Creating New Value through CONTENTS Report Overview Discussion Report Objective Operations and Working to Achieve Discussion: This report has been compiled and published TLC Group’s CSR annually since FY2009, for the purpose of a Sustainable Society Creating New Value through Operations and informing our stakeholders of the TLC Group’s Working to Achieve a Sustainable Society —————————————— 2 CSR activities. This 2012 edition reviews progress of CSR activities of the TLC Group as Assistance for Recovery from a whole and is organized by subjects that we Kiyoshi Kanazashi Mr. Shiro Wakui the Great East Japan Earthquake — ——————————————— 5 specifically wish to convey. President and CEO Professor, Department Tokyu Land Corporation of Environmental and Special Topic 1: Information Studies, Faculty of Intended Readers Social and Environmental Initiatives at Commercial Facilities Environmental and Information Tokyu Plaza Omotesando Harajuku ————————————————— 7 The report is compiled for our customers, Studies, Tokyo City University shareholders, investors, our company executives * Beginning April 2013 reorganized into the Department of Environmental Special Topic 2: and employees, suppliers, government Creation, Faculty of Environmental Lifelong Support Provided by the TLC Group agencies, NPO/NGO, local communities Studies Cherishing Human Relations, where the TLC Group conducts business BRANZ Support Program— ————————————————————— 13 activities, educational institutions, families of our executives and employees, and other TLC Group’s Approach to CSR stakeholders of the TLC Group of companies. (Corporate Social Responsibility)/ CSR Promotion Structure————————————————————— 15 Scope of Reports This report covers CSR activities of all major ■ Efforts for Environmental Conservation companies of the TLC Group (* See P.40). Five Environmental Issues (1) CO2 Emissions Reduction————————————————————— 17 Five Environmental Issues (2) Reporting Period Promoting Biodiversity Conservation——————————————— 19 FY2011 (from April 2011 to March 2012). Some Five Environmental Issues (3) data may be referenced from other fiscal years. Conservation of Water Resources————————————————— 21 Five Environmental Issues (4) References Resource Saving— ———————————————————————— 22 With the view to achieving a sustainable society, in what ways should the TLC Group direct its efforts to Five Environmental Issues (5) “Sustainability Reporting Guideline (GRI, Third contribute to society and to preserve the environment? The following is a conversation between landscape Health Care— —————————————————————————— 23 edition),” international guidelines for reporting architect and university professor Shiro Wakui, who also serves as the chairman of the committee to sustainability. publicize biodiversity and promote people to mainstream biodiversity, and Kiyoshi Kanazashi, the ■ Management Structure President and CEO of Tokyu Land Corporation. Robust and Transparent Management Structure— ———————— 24 Date of Publication December 2012 ■ Improving Customer Satisfaction Mr. Wakui: The ability to establish brands and serve Communication with Customers— ———————————————— 27 The Role of the TLC Group as a customers in different fields is highly admirable. But it Contact Corporate Group in Society also puts the spotlight on the question on what brand ■ Employment and Labor Practices Tokyu Land Corporation the TLC Group forms as a corporate group that provide Aiming at Creating a Workplace PR/CSR Promotion Department Mr. Kanazashi: With a staff of around 16,000 employees, comprehensive lifestyle services, underscoring the where People Feel Job Satisfaction———————————————— 29 Corporate Planning Division the TLC Group interacts with society across a wide range importance of brand management. In other words, while of fields. Starting with the role as developer, the Group bringing to bear the traditions and brands created to date, Efforts for Social Contribution through Business TEL : +81 (3)5458 0617 ■ not only engages in the development and operations of on top of this I believe it is essential to generate synergies Ensuring Safety and Security Contribution FAX : +81 (3)5458 4043 office space as well as commercial, residential, and resort and promote innovation. to Local Community— —————————————————————— 33 facilities, among others, but is also active in real estate Meeting the Needs of Aging Society with a Low Birthrate (Support for Child-raising and Nursing Care)— —————————— 37 intermediation, condominium and commercial building management, fitness club operations, and the Tokyu Thoughts and Actions Surrounding TLC Group Overview— —————————————————————— 39 Hands retail sales business. Naturally, each of these group operations makes their individual contributions to society, the Recovery Support after the Great Third-party Opinion———————————————————————— 41 but I believe that the significance of our existence as a East Japan Earthquake corporate group lies in our ability to provide corporate group level synergies. Kanazashi: We launched a recovery support project themed “Smile for Japan.” When I visited the disaster area around the end of April 2011, I resented the idea

1 CSR Report 2012-2013 CSR Report 2012-2013 2 of operations without placing too much of a burden world where resources are ample and the cost of labor with consideration of the environment and customers on future generations. In this area, TLC has in its own is low. The competition that I expect to break out in the experience a feel-good factor inside and out, customers business operations achieved a successful track record future will surround the quest for locations in the world will be willing to pay for that. In other words, there is that is visible to the eye. I think that more than people where to set up “places for thinking” about where and business value. I believe that this is an important cycle. at TLC are aware, this experience might also be of huge what to produce, or “places for management.” The significance for the needs of the disaster location. result will be that “places for thinking” will demand environments of a high quality. Today the environment Kanazashi: Like you said, experience is often rooted in plays an extremely important part in determining the Creating New Values for every employee in the form of the corporate culture. This attractiveness of a city. Also in the case of Tokyo, which CSR Management makes it so important that employees have an independent had a history as a strongly recycling-based city when it will of their own. In response to the request from a local was still called Edo, it might prove a critical strategy to Wakui: TLC understands what end users want, which government, we decided to dispatch a number of staff return to that historical status and to increase Tokyo’s is one of its great strengths. For example, with its long members equipped with this kind of will and know-how. international competitive edge by strengthening the experience in providing residential property, there is a In this context our company name is utterly irrelevant. environmental factor. very good understanding of the lifestyle changes that end In five or ten years, our operations might come to bloom, users are looking for. Preferences have changed from the just as a result. What matters is to plant the seeds one by Kanazashi: What form to give the urban environment is detached house of old to the atmosphere of town, and one if there are things that can be done now. not a question of individual buildings’ surroundings. When today people are seeking to bond with nature. This trend that only a certain part of society should have to bear we think of landscaping the urban environment in the also serves to invigorate urban redevelopment. the brunt. I felt that everyone in Japan should take on a Wakui: Excellent. I can feel a strong sense of realism. sense of broad-scale urban planning, I consider it desirable Beyond the end user, the topic that comes up is small bit of the burden. We acted on the same principle to make society at large the arena for discussing the about how lifestyles are created. In the same way as the as a corporation when we made the first step based on locations of urban spaces, greenery, and buildings. What automobile revolutionized people’s lifestyles, today it is the notion that if there is something that can be done do you think? buzzwords like health, quality of life, and environment immediately it should be done now, instead of planning Future Value Springing from that define new lifestyles. How they can be realized in the about ten years ahead. Action for the Environment Wakui: For the future, I expect that Tokyo will increase office and at home will turn out to be a central issue, At that time we happened to have a building in Ginza its urban density with taller buildings and proliferating I believe. awaiting reconstruction, which we made available, free Kanazashi: In its three-year medium term management greenery in open spaces above ground. When that of charge for the disaster victims. Ginza is by its sheer plan started in April 2011, TLC has positioned happens, much will depend on whether developers focus Kanazashi: I would like us to be a developer most name a strong brand which I believe might have done its “environmental strategy promotion” as one of its more on making a profit through their environmental sensitive to customers’ lifestyles. To this end, our part in disseminating information from the disaster area. important management issues. In 2011, we established planning activities or whether environmental measures will employees interact with customers and compile Although I do not think that we accomplished anything the TLC Group Environmental Vision together with the play their part, such as the proliferation of greenery based information on a daily basis. In addition, I believe it is the major, my feeling is that over the course of this one year, environmental maxims of “Creating Cities Co-existing on competent area management. My concern is that work of a business corporation to create new value by based on our independent will, one after another we with Nature, Creating a Future for People.” These maxims the better the quality of a developer is overall, the more linking to the big trends in the world, like you said. If value managed to do the things that we were supposed to do. are predicated on the fact that many of the operations of concern they show for the environment, which may not creation for the customer connects to value for society Our employees also have independently participated in the TLC Group take place in urban settings, be it leasing always be fully appreciated. at large, it becomes genuinely CSR driven management, volunteer activities. For the future, the question arises operations for office space and commercial facilities or For buildings’ interiors, introducing energy self-supply which I regard as indispensable for the sustainable where to commit ourselves and as a corporation for condominium development and sales operations. On the and renewable energy are easy to appreciate as metrics development of business corporations. In this way, I hope periods of 3-5 years. other hand, there is the fact that the resort operations of that move within the realm of business cash flows. But we will be able to contribute through our operations to the Group, often mentioned as a special characteristic, whatever extends to the architectural exterior is much achieving a sustainable society. Wakui: The Group’s corporate culture showed itself in are situated in the immediate proximity of nature. Our less easily appreciable from a business perspective. A Thank you very much. the manner of uniting as a corporate citizen with the determination to remain engaged in the preservation prime example is the Omohara Forest of the Tokyu Plaza disaster victim. Being engaged in urban and residential of the environment while bringing to bear the expertise Omotesando Harajuku ( see the special topic on page development, TLC is involved in spheres related to the accumulated in a wide-ranging business expanse reaching 7). The Omohara Forest is an important piece of social very foundation of people’s lives. In this sense, taking from urban locations to locations in natural settings is common capital and introduces the concept of area action has nothing to do with grandstanding but is about embodied in the maxims of “Creating Cities Co-existing management to Omotesando. When it comes to whether mutually doing what one is able to do, in the form of a with Nature.” maintenance can be covered out of business cash flows true union with people. This strikes me as a sentiment Moreover, I would like to mention that the Group has the problem is that as the quality of a created space goes both noble and praiseworthy. Actually, when I spoke its origin in the Den-en Toshi Co., Ltd. (1918), which up maintenance costs increase as well, which is a burden with the mayor of Kesennuma City, he called it a source concerned itself with the development of Denenchofu. that falls mainly on the business operators or tenants. of immense psychological help for the affected to hear The Group has since inherited its predecessors’ concern for Viability requires that there must be an arrangement to that TLC provides space for a satellite store in Ginza in the the environment integrated into their urban development find appreciation with society at large. service of recovery support. operations, and we consider it our mission to carry this What is most needed at the disaster area today is heritage forward into the future. This notion is expressed Kanazashi: Viewed from the perspective of operators, realism. Also with regard to reconstruction, one can in the maxim of “Creating a Future for People.” it all comes down to customers’ assessment. This makes hardly say that there is a lot of experience and know-how it important to change customers’ perspective through available in the areas of urban planning and construction. Wakui: I expect that what we call environment will in information activity in the public, disseminated by persons This situation makes operations like TLC which are able to future acquire outsized importance and value. We will like yourself and parts of the public administration. provide help especially valuable. Given that the economy likely see fierce international competition break out among Fact is that to date the emphasis has tended to be is no longer a one-way ticket to growth, what is needed is cities around the world. In manufacturing, production predominantly on increasing leasable surface area, which the ability to make steady progress in the implementation bases are already concentrated on locations all over the is the wrong approach. If the entire building is conceived

3 CSR Report 2012-2013 CSR Report 2012-2013 4 Assistance for Recovery from Special Social and Environmental Initiatives at Commercial Facilities the Great East Japan Earthquake Volunteers for Support in the Disaster Area Topic 1 Tokyu Plaza Omotesando Harajuku We express our heartfelt sympathy to people affected by the Great East Japan Earthquake. Volunteer groups centered on volunteering employees from the TLC Group companies have been engaging in The TLC Group has set up a Disaster Area Assistance Project team and has been engaged in July continuing activities in the disaster area. In September, support activities appropriate for the Group and consistent with the requirements of 2012 the disaster area. October 2011 and in July 2012, the work done in Rikuzentakata City, Iwate Prefecture, consisted mostly of ● For details about individual support activities, see our recovery support project website at http://www.tokyu-land.co.jp/support-project/ clearing away rubble, cutting grass, and digging sludge out Helping Set up Simple Lodging Facilities for Volunteers of street gullies. Moreover, in November 2011, volunteers The conversion (repair and change of use) of the former Yahagi from Tokyu Livable, Inc. came to Shichigahama-machi, Elementary School building into accommodation facility for volunteers Assistance for “Midori no Tohoku Genki Camp” Miyagi-gun, in Miyagi Prefecture to participate in a “Pine promoted by Rikuzentakata City with the operational cooperation of TLC and Tokyu Homes Corporation, among others, was in part (July - August 2011 and March, July, and August 2012) Forest Clean Up Plan” clearing away rubble in the pine completed and the facility pre-opened in the period from July 28 until forest. Respectively in April 2012 and September 2012, new the end of October 2012. This project of Rikuzentakata City was The “Midori no Tohoku Genki Camp” took place under a psychological care program for children after the Great East Japan started in order to provide lodging facilities for volunteers, supported employees of TLC and from the TLC Group (excluding some by the TLC Group, which Shaping Uniqueness and Value of the Location Earthquake. The implementation was chaired by Tokyo Gakugei University professor Masayuki Kobayashi, with the employees), about 100 people provided volunteer work. brought to bear its participation of camping specialists and psychologists. Located at Onogawako Lakeshore at Urabandai, the camp was hosted expertise in the Volunteer activities for the reconstruction of the disaster development and on altogether five occasions in the summer of 2011 and in the spring and summer of 2012. On all five occasions, the TLC are planned to be continued. operations of Group with the cooperation of the Hotel Grandeco provided lodging facilities for camp staff as well as equipment, and accommodation facility. Room furnishings, baths, volunteers took photographs on the site and provided operative support. and other facilities will be fitted next. The facility is A work created with children’s Looking at the situation in the disaster area March scheduled to open around August imagined city of the future has taught me how comfortable my everyday May 2013 (accommodation 2012 2012 “Midori no Dream Plan” life has been. charges have yet to be determined). Opening ceremony Kosuke Kakazu Tokyu Sports Oasis, Inc. April 2012 saw the opening of Tokyu Plaza Omotesando Harajuku located at the July Jingumae intersection at the center of the Omotesando/Harajuku area. 2012 The Harajuku Central Apartments built in this location some 50 years ago were in their day a fountainhead of fashion and culture. The Omotesando/Harajuku precinct has spawned many kinds of booms, and this Project of “Temporary Donation of Pellet Stoves Housing × Green Curtain” intersection has always marked its center. Children made snow caves Four pellet stoves were donated to the temporary housing Taking up and continuing this history and culture, we have created in this location where they spent the night. in Aizuwakamatsu City assembly hall at Sumita-cho, Iwate Prefecture. Sumita-cho is a next-generation commercial facility as a fashion theme park aiming to offer the location of a forest Shower climbing to Fudo Waterfall In June 2012, continuing on from last year, something to enjoy for every customer, based on the concept, “Shaping uniqueness “green curtains” were created in a temporary involved in a conservation and value of the location.” effort under the Green I participated in the camp in this spring and summer, taking many photos of smiling children which I handed out as housing cluster in Aizuwakamatsu City Specifically because consumers today can easily buy things on the Internet, with this presents. We shared heartfelt communication not only with the children but also with other staff members, making constructed by Tokyu Homes Corporation. The Connection Project our time enjoyed together at the camp all the more memorable. greenery was set up by eight volunteers together operated by the TLC location we provide real space and time where things, people, and nature can come Shinya Hayakawa Harvest Club Hotel Department, Tokyu Resort Service Corporation with the residents at altogether 46 households. Group. The wood pellets together, and where customers can discover themselves afresh and experience the that serve as fuel for the latest in fashion and culture. stoves are produced here. Revitalization of Japan from Ginza Activities at the Ginza TS Building Action at Facilities of the TLC Group Themed “Great East Japan Earthquake Recovery Support All facilities are involved in support activities of some form, be it Project from Ginza,” at the Ginza TS Building, space was let through collection boxes or donations out of sales proceeds, of to a recovery support group and related events took place. charity events and so on. * This project ended in August 2012 concurrent with the reconstruction of the Ginza TS Building. Goya has grown fast and formed large green curtains A diversity of booths had in the summer. Main Events (October 2011 - August 2012) attracted crowd of people crowding. Sold products from the Ginza TS Building Although it was a rainy day, thankfully the disaster area. Ginza Hirogare Stage participation from the residents of the temporary Ginza Ikinari Market Photography and video Prayer Meeting for the Recovery housing facilities was strong. After the work was Provided dishes using exhibition of the Kesennuma completed, we were treated to tea. produce grown in the local newspaper, together from the Great East Japan Earthquake with various charity events. On March 11, 2012, the day one year after Working on the green curtain allowed Ginza Tsunagaru Restaurant disaster area. the Great East Japan Earthquake, three light us to experience residents’ graciousness Support for a Communication Event for Children rays representing past, present, and future and has left lasting memories. were sent skywards with prayers for hope for TLC provided space for a communication event bringing together children the disaster area. This event was held in Kazunori Yamashiki On March 11, 2012, charity events were On April 15, 2012, the Nasu Yume Balloon from Yanaizu-machi in Fukushima Prefecture and Tokyo’s Minato Ward connection with the “Light from 311 Japan” Landscaping Enhancement hosted at the commercial facilities of Project took place to attract tourists to (February 2012). In September 2011, also the Shimane Inn Aoyama and event at Kesennuma. the Tokyu Stay Kamata provided space for social gatherings and Department, Ishikatsu Exterior, Inc. the Group. Nasu Highland, where visitor numbers the accommodation facilities. (The picture shows the Abeno Market Park had declined after the Great East Japan Q’s Mall in Osaka) Earthquake.

5 CSR Report 2012-2013 CSR Report 2012-2013 6 7 CSR Report 2012-2013 HISTORY Assistance for Recovery from Social and Environmental Initiatives at Commercial Facilities The Changing History Lifelong Support Provided by the TLC Group Special of the Jingumae Intersection Special the Great East Japan Earthquake Volunteers for Support in the Disaster Area Topic 1 Topic 2 Tokyu Plaza Omotesando Harajuku The Jingumae intersection, where today the Cherishing Human Relations, We express our heartfelt sympathy to people affected by the Great East Japan Earthquake. Volunteer groups centered on volunteering employees Tokyu Plaza Omotesando Harajuku stands, is lined from the TLC Group companies have been engaging in with buildings once populated with people who BRANZ Support Program The TLC Group has set up a Disaster Area Assistance Project team and has been engaged in July 1 Providing Safe and 2 Shaping and Stimulating continuing activities in the disaster area. In September, back then were the drivers of contemporary support activities appropriate for the Group and consistent with the requirements of 2012 fashion and culture. Secure Support the Community the disaster area. October 2011 and in July 2012, the work done in Rikuzentakata City, Iwate Prefecture, consisted mostly of The BRANZ condominium brand of TLC offers Customers awaiting the completion of their condominiums At each condominium community, resident get-together ● For details about individual support activities, see our recovery support project website at http://www.tokyu-land.co.jp/support-project/ clearing away rubble, cutting grass, and digging sludge out Helping Set up Simple Lodging Facilities for Volunteers 1958 Harajuku Central Apartments three promises of “Spartan craftsmanship,” will be furnished with reports on the progress of the events and Friendship Parties are held in order to of street gullies. Moreover, in November 2011, volunteers construction at the building site and booklets with a The conversion (repair and change of use) of the former Yahagi “sophisticated sense of space,” and “lifelong ● The Four Pillars of BRANZ Support encourage communication among residents and to from Tokyu Livable, Inc. came to Shichigahama-machi, Elementary School building into accommodation facility for volunteers summary of the inspections and verifications executed at promote understanding of and interest in the Assistance for “Midori no Tohoku Genki Camp” Miyagi-gun, in Miyagi Prefecture to participate in a “Pine promoted by Rikuzentakata City with the operational cooperation of support,” providing residents with a superb TLC and Tokyu Homes Corporation, among others, was in part each stage of the construction work. condominium association. (July - August 2011 and March, July, and August 2012) Forest Clean Up Plan” clearing away rubble in the pine completed and the facility pre-opened in the period from July 28 until living environment. Many customers sign up to participate in onsite tours to Moreover, beginning in 2012, the “Healthy Body Festa” the end of October 2012. This project of Rikuzentakata City was forest. Respectively in April 2012 and September 2012, new BRANZ Support provides support for everyday verify with their own eyes the status at the construction health maintenance program was launched, which is The “Midori no Tohoku Genki Camp” took place under a psychological care program for children after the Great East Japan started in order to provide lodging facilities for volunteers, supported Providing safe and Shaping and stimulating employees of TLC and from the TLC Group (excluding some by the TLC Group, which Shaping Uniqueness and Value of the Location site, which cannot be done after the completion of the delivered by instructors from Tokyu Sports Oasis, Inc. Earthquake. The implementation was chaired by Tokyo Gakugei University professor Masayuki Kobayashi, with the brought to bear its life. Through a diversity of services helpful in secure support the community employees), about 100 people provided volunteer work. construction work. Moreover, the common space preview participation of camping specialists and psychologists. Located at Onogawako Lakeshore at Urabandai, the camp was hosted expertise in the Volunteer activities for the reconstruction of the disaster development and day-to-day living and through events serving to events introduce in the form of a stamp-rally the various on altogether five occasions in the summer of 2011 and in the spring and summer of 2012. On all five occasions, the TLC operations of are planned to be continued. building facilities such as the inside of the control room, Group with the cooperation of the Hotel Grandeco provided lodging facilities for camp staff as well as equipment, and accommodation facility. © Hazama Corpration promote the community life among residents, Room furnishings, baths, the pump room, and the supplies stock room. volunteers took photographs on the site and provided operative support. and other facilities will be Upon their completion, the apartments served as shared BRANZ Support provides security and comfort fitted next. The facility is Knowing one’s living surroundings promotes safety in A work created with children’s Looking at the situation in the disaster area residence for U.S. military personnel. Into the 1960s and scheduled to open around and promotes interpersonal relations. March later, members of the creative professions, such as August imagined city of the future has taught me how comfortable my everyday May 2013 (accommodation day-to-day living and provides an opportunity to get “Midori no Dream Plan” 2012 cameramen, copywriters, and illustrators, became 2012 life has been. charges have yet to be interested in disaster precaution measures and future Many residents sign up, leading to determined). Opening ceremony residents in large numbers. Having an office in the Kosuke Kakazu Tokyu Sports Oasis, Inc. April 2012 saw the opening of Tokyu Plaza Omotesando Harajuku located at the Harajuku Central Apartments became a status symbol as a building maintenance and repair. lively exchanges at the venue. July Jingumae intersection at the center of the Omotesando/Harajuku area. member of the culture scene. 2012 The Harajuku Central Apartments built in this location some 50 years ago were in Lifelong support Hometown their day a fountainhead of fashion and culture. by the TLC Group exchange The Omotesando/Harajuku precinct has spawned many kinds of booms, and this Project of “Temporary Donation of Pellet Stoves 1980 Harajuku Plaza Housing × Green Curtain” intersection has always marked its center. Children made snow caves Four pellet stoves were donated to the temporary housing Taking up and continuing this history and culture, we have created in this location where they spent the night. in Aizuwakamatsu City assembly hall at Sumita-cho, Iwate Prefecture. Sumita-cho is a next-generation commercial facility as a fashion theme park aiming to offer Onsite tours have been popular Common spaces preview events come Each family is introduced with a Healthy Body Festa the location of a forest Shower climbing to Fudo Waterfall In June 2012, continuing on from last year, something to enjoy for every customer, based on the concept, “Shaping uniqueness because they provide a good with detailed explanations about the photo posted on the panel. (pelvic reset exercise) involved in a conservation understanding of the construction locations of equipment for crime “green curtains” were created in a temporary and value of the location.” process. prevention and disaster precautions. effort under the Green I participated in the camp in this spring and summer, taking many photos of smiling children which I handed out as housing cluster in Aizuwakamatsu City Specifically because consumers today can easily buy things on the Internet, with this presents. We shared heartfelt communication not only with the children but also with other staff members, making constructed by Tokyu Homes Corporation. The Connection Project The BRANZ Support Program From Contract Signing Until After Property Handover our time enjoyed together at the camp all the more memorable. operated by the TLC location we provide real space and time where things, people, and nature can come Please turn the page greenery was set up by eight volunteers together and take a look at Shinya Hayakawa Harvest Club Hotel Department, Tokyu Resort Service Corporation Group. The wood pellets together, and where customers can discover themselves afresh and experience the Photo : Eiji Kitada Construction progress with the residents at altogether 46 households. the inside of Construction reports 3 that serve as fuel for the the Tokyu Plaza. report Continuing BRANZ Lifelong Support by the 4 Hometown Exchange latest in fashion and culture. In the basement of the Harajuku Central Apartments, Support development stoves are produced here. the Harajuku Plaza opened for business, with dim lighting TLC Group Beginning in the and loud music, rows of boutiques and stores selling second year, programs miscellaneous merchandise. Back then the location To help residents make the most of their valuable time This exchange started at Kamikawa-machi in Saitama are planned for Revitalization of Japan from Ginza marked the forefront of fashion, even visited by musicians condominiums with over the years and decades of continuous living in their Prefecture seven years ago. Through its events offerings, from overseas. Activities at the Ginza TS Building monthly membership domiciles, the TLC Group in various ways provides a this service gives participants the opportunity to Action at Facilities of the TLC Group Onsite tour of construction site Common spaces preview events fee payment (starting diversity of services to help residents with their day-to-day experience life in the countryside, to encounter nature, or Themed “Great East Japan Earthquake Recovery Support in 2012). All facilities are involved in support activities of some form, be it Interior inspection matters after moving into their condominiums. get informed in matters of dietary education, and provides Project from Ginza,” at the Ginza TS Building, space was let through collection boxes or donations out of sales proceeds, of meetings the chance for exchanges between city and countryside. to a recovery support group and related events took place. charity events and so on. 1999 t’s harajuku Contract signing Moving in * This project ended in August 2012 concurrent with the reconstruction of the Ginza TS Building. Goya has grown fast and Kazokuryoku-Plus Tokyu formed large green curtains A diversity of booths had in the summer. -BRANZ Premium- Cosmos Society Main Events (October 2011 - August 2012) attracted crowd of people The Kazokuryoku-Plus -BRANZ crowding. Seminars for Occupancy procedure meetings Premium- offers prompt house Provision of preferential services Sold products from the Ginza TS Building Although it was a rainy day, thankfully the Friendship Party Resident get-together events disaster area. Members-only site crime prevention calls on a single phone call by the Tokyu Group companies. Ginza Hirogare Stage participation from the residents of the temporary and disaster Resident-only site to help resolve day-to-day Ginza Ikinari Market Photography and video Prayer Meeting for the Recovery housing facilities was strong. After the work was precautions, problems. exhibition of the Kesennuma Provided dishes using from the Great East Japan Earthquake completed, we were treated to tea. and tours of the • Emergency house calls to produce grown in the local newspaper, together the home WELBOX with various charity events. On March 11, 2012, the day one year after Working on the green curtain allowed technical center Ginza Tsunagaru Restaurant disaster area. • House calls to the home to Experiencing forest preservation by Experiencing vegetable harvesting the Great East Japan Earthquake, three light us to experience residents’ graciousness provide help A wide range of services with helping with white cedar tree arranged with the cooperation of rays representing past, present, and future Support for a Communication Event for Children and has left lasting memories. • Support in day-to-day matters special benefits for users. thinning, arranged with the the local Kamiizumi Agricultural were sent skywards with prayers for hope for TLC provided space for a communication event bringing together children The location was beset with stores of the world’s foremost cooperation of Saitama Prefecture Group. the disaster area. This event was held in Kazunori Yamashiki On March 11, 2012, charity events were On April 15, 2012, the Nasu Yume Balloon from Yanaizu-machi in Fukushima Prefecture and Tokyo’s Minato Ward brands at the time, including the Japan based flagship Yorii Forestry Promotion Office. connection with the “Light from 311 Japan” Landscaping Enhancement hosted at the commercial facilities of Project took place to attract tourists to (February 2012). In September 2011, also the Shimane Inn Aoyama and event at Kesennuma. store of global fashion brand GAP, the first Japan based the Tokyu Stay Kamata provided space for social gatherings and Department, Ishikatsu Exterior, Inc. the Group. Nasu Highland, where visitor numbers outlet of pizza specialty restaurant PizzaExpress, and * Part of the programs might not be available in select areas. the accommodation facilities. (The picture shows the Abeno Market Park had declined after the Great East Japan merchandiser of imported sundries Sony Plaza. Q’s Mall in Osaka) Earthquake.

5 CSR Report 2012-2013 CSR Report 2012-2013 6 7 CSR Report 2012-2013 CSR Report 2012-2013 8 13 CSR Report 2012-2013 CSR Report 2012-2013 14 Creating Cities Creating Cities Co-existing with Nature. Creating Cities Co-existing with Creating a Future for People. Co-existing with Nature. Nature at Omohara Forest Environmental Vision: Five Environmental Issues and Efforts at Their Solution Creating a Future for People. Based on the Environmental Vision of the TLC Group, Tokyu Plaza Omotesando Creating Cities Co-existing with Nature. On the roof top of Tokyu Plaza Omotesando Harajuku, a terrace with Linking the Location Harajuku is also tackling the five environmental issues through operations. Creating a Future for People. Cherishing Locales’ abundant greenery was installed that is open for use to everyone, History and through Greenery giving substance to the term plaza as a public place in the city. Environment and Public Places 1. CO2 emissions reduction 2. Promoting biodiversity conservation Starting with the zelkova tree lining that is the symbol of • Natural light through skylight windows • Creation of contiguous peripheral greenery and formation of Yoshiro Kato Hiroshi Nakamura • Use of renewable energy through wind power generation ecological networks Omotesando, we planted trees that let visitors feel the four seasons, Commercial Facilities Division NAP ARCHITECTS CO., LTD. • Adoption of energy-saving technology such as LED lighting, • Reproduction of a wide-ranging vegetation from tall trees to low trees creating a new forest in the sky. Tokyu Land Corporation motion sensors, and water sprayers for outside units and grass flowers to accommodate biodiversity Tokyu Plaza Omotesando Harajuku is situated in a sunny location with trees • Mitigation of heat island effect through green roof • Installation of water trays and nest boxes for birds and other This forest overlooks the streets of Omotesando and Harajuku and When a new building is planned, special attention is given to the visible from all angles and buildings huddled together as though to protect the attractions for animals is well beloved by the residents of the area as much as by visitors. In “locale’s history” and “linkages to its surroundings.” In the case of trees. It is a design that gives substance to a new concept for the future in Tokyu Plaza Omotesando Harajuku, we planted trees on the buildings’ combining buildings with nature, whose intent is the harmonious coexistence Roof garden the hope that it may become a popular location, we have named wall surfaces and on the roof top in order to import into the building a society. The roof terrace Omohara Forest displays large-scale greenery with it “Omohara Forest.” space under the trees of Omotesando with the sunshine filtering zelkova trees and other medium-height and tall trees, as an intended allusion to through the tree foliage. the vicinity’s tree lined streets and the vegetation surrounding Meiji Jingu. In Historically, the Harajuku Central Apartments that once stood in this order that Omohara Forest may serve as a public space to relax, a space was Sparrow place were a gathering point for people and an originator of new created that extends in a cone shape with a top light at the center. Displaying a trends. Omohara Forest on the roof top is not merely a green roof but variety of atmospheres each season, Omohara Forest keeps changing its face Vegetation of Zelkova tree lines Zelkova tree lines was planned as a plaza, a public place, for people to come together. A during the days and months of the year. We hope that Omohara Forest will be Meiji Jingu café with an open front facing the plaza is meant to link people and to loved as an urban plaza and frequently visited by many to experience “nature in link people with nature. In the same way as the trees of Meiji Jingu and the city.” the trees lining Omotesando have over many years created superb green pathways, Tokyu Plaza Omotesando Harajuku will create a diversity of 3. Conservation of water 4. Resource saving 5. Health care Harmonia axyridis lasting memories with people and prosper along with its trees. We look (red) resources • Use of recycled wood for wooden decks • Reduction of toxic chemicals forward to enjoying the sight in twenty or thirty years’ time. Adoption of water saving installations • Use of carpets made from recycled (use of low VOC building materials) Shaping Uniqueness (toilets, water faucets) materials • Green roof for relaxation and atmospheric cleansing Harmonia axyridis and Value of • Temperature control in summer through (4-dotted) Parus major dry mist Birdpia - A Paradise the Location for Nearby Animal Life Jiro Okubo General Manager Tokyu Plaza Omotesando Harajuku Animal life at Omohara Forest Throughout the entire process from the planning stage to the current Sympetrum infuscatum operations of this project, much attention was given to the concept, Eisaku Okayasu “Shaping uniqueness and value of the location,” with the intent to Birdpia (Sponsored by the Japanese Society for Japanese Society for Preservation of Birds Preservation of Birds) Registration as a provide an experience and space not available elsewhere. This is paradise of birds and other animals. The Japanese Society for Preservation of Birds takes pleasure to announce that symbolized by Omohara Forest, with greenery of a lushness that Omohara Forest has been registered in the association’s Birdpia on the merits of betrays no sign of its urban surroundings, and with the soothing creating an environment supportive of birds and other animals through the sound of birds’ chirping. Omohara Forest has been the location of a provision of trees with rich foliage and the installation of nest boxes and watering range of events such as the “FIRST FRIDAY HARAJUKU” which places. “Birdpia” is a term coined from the words “bird” and “utopia.” The Birdpia revolves around bringing together plants, people and nature, Green Connection Project designation is awarded to environments appropriate as habitats for birds and other connecting people, and interacting with the community. The location animals living in our surroundings. The installed nest boxes are appropriate for the attracts not only shopping customers, but also people from the The TLC Group has been working together with customers on the Green Connection Project for the preservation of nest building of the parus major population in the vicinity of Meiji Jingu, among community and people from a diversity of strata comes together, 2 the environment. Having customers register as mail magazine subscribers saves each year 1m of forest per person. others. They were made by pupils and faculty of the nearby Jingumae Elementary giving rise to new forms of interaction and communication. Through

* By purchasing CO2 absorption credits through FORESTOCK Association, the TLC Group returns the cost of forest improvements to the local School learning about the ecology and the appeal of wild birds and empathizing Omohara Forest we will continue to promote a place for forestry cooperatives. with them. It is our wish that through this environment, visitors to Omohara Forest communication that can be experienced only here. may take home with them a vivid impression of the importance of the coexistence of people and animals. ● Outline of Green Connection Project

Water drinking and bathing People at Jingumae Elementary School Linking Forests with Funds for forest improvement Preserving forests in collaboration place for small birds. who built the nest boxes the Nest Boxes Shibuya Ward Jingumae Elementary School Made by Children Forestry cooperatives, etc. Collaboration Collaboration Customers Nobuo Kawashima Principle, Shibuya Ward Jingumae Elementary School Although Jingumae Elementary School is located in the city center adjacent to Utilization Omotesando Hills, nature is palpable with lots of trees in our school garden and with Meiji Jingu nearby. The school building has on its roof top a garden designed Preservation Use of timber by the children named “Onbara Sky Forest.” In the spring, there is blossoming moss pink and towards the end of the summer dragon flies can be seen. This Wooden name plates at Omohara Forest Nest box assembly Provision of timber made from wood from tree thinning spring, the school’s PTA gave an explanation to students about Tokyu Plaza, which Understanding ecology through was opening nearby, and started a project for building nest boxes. Today, the nest periodic surveys of animal life. boxes of individualistic designs are installed at Omohara Forest at Tokyu Plaza and the Onbara Sky Forest at the school, having the children look forward to seeing Installation of nest boxes Learning about the ecology the first birds take residence in the nest boxes made by them. made by pupils of Jingumae of birds. 9 CSR Report 2012-2013 Elementary School. (Instructor: Japanese Society for Preservation of Birds) HISTORY The Changing History Lifelong Support Provided by the TLC Group of the Jingumae Intersection Special Topic 2 The Jingumae intersection, where today the Cherishing Human Relations, Tokyu Plaza Omotesando Harajuku stands, is lined BRANZ Support Program with buildings once populated with people who 1 Providing Safe and 2 Shaping and Stimulating back then were the drivers of contemporary fashion and culture. Secure Support the Community The BRANZ condominium brand of TLC offers Customers awaiting the completion of their condominiums At each condominium community, resident get-together 1958 Harajuku Central Apartments three promises of “Spartan craftsmanship,” will be furnished with reports on the progress of the events and Friendship Parties are held in order to “sophisticated sense of space,” and “lifelong ● The Four Pillars of BRANZ Support construction at the building site and booklets with a encourage communication among residents and to summary of the inspections and verifications executed at promote understanding of and interest in the support,” providing residents with a superb each stage of the construction work. condominium association. living environment. Many customers sign up to participate in onsite tours to Moreover, beginning in 2012, the “Healthy Body Festa” BRANZ Support provides support for everyday verify with their own eyes the status at the construction health maintenance program was launched, which is Providing safe and Shaping and stimulating site, which cannot be done after the completion of the delivered by instructors from Tokyu Sports Oasis, Inc. life. Through a diversity of services helpful in secure support the community construction work. Moreover, the common space preview day-to-day living and through events serving to events introduce in the form of a stamp-rally the various

© Hazama Corpration promote the community life among residents, building facilities such as the inside of the control room, BRANZ Support provides security and comfort the pump room, and the supplies stock room. Upon their completion, the apartments served as shared Knowing one’s living surroundings promotes safety in residence for U.S. military personnel. Into the 1960s and and promotes interpersonal relations. later, members of the creative professions, such as day-to-day living and provides an opportunity to get cameramen, copywriters, and illustrators, became interested in disaster precaution measures and future residents in large numbers. Having an office in the Many residents sign up, leading to Harajuku Central Apartments became a status symbol as a building maintenance and repair. lively exchanges at the venue. member of the culture scene.

Lifelong support Hometown by the TLC Group exchange 1980 Harajuku Plaza

Onsite tours have been popular Common spaces preview events come Each family is introduced with a Healthy Body Festa because they provide a good with detailed explanations about the photo posted on the panel. (pelvic reset exercise) understanding of the construction locations of equipment for crime process. prevention and disaster precautions. The BRANZ Support Program From Contract Signing Until After Property Handover Please turn the page and take a look at Construction progress the inside of Photo : Eiji Kitada the Tokyu Plaza. report Construction reports Continuing BRANZ 3 Lifelong Support by the 4 Hometown Exchange In the basement of the Harajuku Central Apartments, Support development the Harajuku Plaza opened for business, with dim lighting TLC Group Beginning in the and loud music, rows of boutiques and stores selling second year, programs miscellaneous merchandise. Back then the location To help residents make the most of their valuable time This exchange started at Kamikawa-machi in Saitama are planned for marked the forefront of fashion, even visited by musicians condominiums with over the years and decades of continuous living in their Prefecture seven years ago. Through its events offerings, from overseas. monthly membership domiciles, the TLC Group in various ways provides a this service gives participants the opportunity to Onsite tour of construction site Common spaces preview events fee payment (starting diversity of services to help residents with their day-to-day experience life in the countryside, to encounter nature, or in 2012). Interior inspection matters after moving into their condominiums. get informed in matters of dietary education, and provides meetings the chance for exchanges between city and countryside. 1999 t’s harajuku Contract signing Moving in Kazokuryoku-Plus Tokyu -BRANZ Premium- Cosmos Society The Kazokuryoku-Plus -BRANZ Seminars for Occupancy procedure meetings Premium- offers prompt house Provision of preferential services Friendship Party Resident get-together events Members-only site crime prevention calls on a single phone call by the Tokyu Group companies. and disaster Resident-only site to help resolve day-to-day precautions, problems. and tours of the • Emergency house calls to the home WELBOX technical center • House calls to the home to Experiencing forest preservation by Experiencing vegetable harvesting provide help A wide range of services with helping with white cedar tree arranged with the cooperation of • Support in day-to-day matters special benefits for users. thinning, arranged with the the local Kamiizumi Agricultural The location was beset with stores of the world’s foremost cooperation of Saitama Prefecture Group. brands at the time, including the Japan based flagship Yorii Forestry Promotion Office. store of global fashion brand GAP, the first Japan based outlet of pizza specialty restaurant PizzaExpress, and * Part of the programs might not be available in select areas. merchandiser of imported sundries Sony Plaza.

CSR Report 2012-2013 8 13 CSR Report 2012-2013 CSR Report 2012-2013 14 TLC Group’s Approach to TLC Group Environmental Vision Established Environmental Philosophy in 1998 CSR (Corporate Social Responsibility) / Revised into the Environmental Vision in 2011 Establishment of Environmental Vision CSR Promotion Structure Under the Environmental Philosophy formulated in 1998, TLC has been engaged in the preservation of the The TLC Group takes a proactive approach to CSR activities in order to earn the trust and confidence of environment. In 2011, following a Group’s stakeholders and to win the continued goodwill of the Group’s customers. review to keep up with changes in society, the TLC Group Environmental Vision was established. TLC Group’s Approach to CSR The Environmental Vision stipulates The Tokyu Group Group Philosophy We believe that CSR means providing solutions to environmental philosophy, policies, social issues through business activities and enhancing and actions, and sets the direction for Creating Cities Co-existing with Nature. shareholders’ satisfaction. As a member of the Tokyu environmental activities at the TLC Mission Management Guidelines Group, we share “The Tokyu Group Philosophy” and place Group level. Creating a Future for People. Statement Policy for Action our CSR activity as a pillar of management; we therefore Environmental actions propose formulated the “TLC Group Social Contribution Policy,” specific steps addressing five global We hold this philosophy in common as we work together and the “Environmental Vision” environmental issues from three to create and support the Tokyu Group. different perspectives. TLC Group Environmental Vision ■ Mission Statement TLC Group CSR Promotion Structure The TLC Group has set up the CSR Promotion Committee Environmental Message Environmental Philosophy We will create a beautiful living environment, where each person that is formed from company executives within the group and Logo We will create value to connect cities and nature, and people with the future. can pursue individual happiness in a harmonious society. who are in charge of CSR. In addition, the Compliance An environmental message and logo Environmental Policy Council and Environment / Social Contribution Council were determined together with the We will make efforts to harmonize the environment and the economy through ■ Management Policy have been established within the Committee respectively Environmental Vision, “creating cities business activities. Work independently and in collaboration to raise Group synergy to ensure compliance and risk management and to co-existing with nature, creating a Environmental Action and establish a trusted and beloved brand. promote social contribution. future for people.” The catchphrase We will tackle five environmental issues from three viewpoints. ・Meet current market expectations and develop new ones. “creating cities co-existing with Three viewpoints ・Manage in harmony with the natural environment. nature” represents our approaches to 1) Publicize a goal and implement action. ・ ● Pursue innovative management from a global perspective. Diagram of the TLC Group’s CSR Promotion Structure incorporating nature into cities through 2) Endeavor to implement progressive activities. ・Value individuality and make the most of each person. 3) Conduct community-based activities in collaboration with local people. business activities, and “creating a Through these means, we will fulfill our corporate social responsibilities. TLC Group CSR Promotion Committee future for people” represents our hope Five environmental issues 1) CO2 emissions reduction Chairman: TLC President and CEO to achieve a future sustainable society, ■ Guidelines for Action 2) Promoting biodiversity conservation taking over and developing ancestors’ 3) Conservation of water resources Fulfill your responsibilities. efforts for environmental conservation. 4) Energy saving Collaborate to enhance each other's abilities. The message also means that the 5) Health care Reinvent yourself with a global awareness. TLC Group will create value through Environment / Compliance Council business activities. Social Contribution Council A three-layer green rainbow, a symbol in the logo, represents our posture of making efforts for 2012 Enactment TOPICS environmental conservation by connecting cities and nature, and 1. We will grasp the relation between our operation and biodiversity. Elected for Inclusion in the Dow Jones Sustainability Index of Stocks people with their future, the TLC Biodiversity 2. We strive to minimize the effect of the operations on biodiversity. Jones and Swiss based SRI research and rating firm Group with the people in a community Policies 3. We strive for sustainable use of biological resources. SAM. The index rates enterprises’ sustainability according to the environmental based on economic, environmental, and social philosophy, policy, and through aspects, and selects corporations that it finds to action as a whole based on the offer overall excellence. In 2012 the DJSI Asia Pacific Environmental Vision. The shares of TLC have been selected for inclusion included the names of 154 such corporations. in the Dow Jones Sustainability Asia/Pacific Index Additionally, TLC has been selected also into TLC Group Social Contribution Policy (DJSI Asia Pacific), which is the Asia/Pacific edition of the international SRI index FTSE4Good for three the Dow Jones Sustainability Index (DJSI), the global consecutive years. Providing Safety and Security Contribution to Local Communities We endeavor to seek solutions to social issues by providing benchmark for social responsibility investment (SRI)*. * Social responsibility investment (SRI): An investment method where products and services that are unique to the TLC Group in order The DJSI is the world’s best known SRI index, individual and institutional investment considers as investment Four Areas of the TLC Group Social Contribution criteria in addition to financial analytical data, CSR information such to provide fulfilling living environment to all people. jointly developed by U.S. based media firm Dow as social, environmental, and corporate governance also matters. Childcare Support Nursing Care Support

15 CSR Report 2012-2013 CSR Report 2012-2013 16 Efforts for Environmental Conservation of business activities for the purpose of curbing global warming. global ofcurbing purpose the for activities of business 17 ● CO in CO reductions TLC Groupis tackling The CO toreducing committed is Group TLC The Five (1) Issues Environmental for Environmental Conservation Efforts (FY2010). for Promoting COfor Promoting Project Ministry Transportation and Infrastructure “Land, the as elected prevention-was child care, disaster and of environment, concepts the on based a project - KyodoAmbiente Tokyu participated in which Inc. Livable, Housing.EcoOsaka as acquire certification to Osaka in City high-rise super first is the Minamihorie Tower BRANZ example, For self-assessments. on based of Condominiums System Tokyo and Labeling Green the and by CASBEE ratings such provided as external buildings acquiring by office facilities wellas as resort and of residential, commercial construction in the performance aiming to high environmental achieve TLC has been organizations. industry Environment” the on of participating Plan Action “Voluntary the wellas as regulations, and laws other and Act Saving Energy Revised accordance the with facilities, and resort facilities. resort and facilities, commercial buildings, office 67 for totals combined the reflect * Values 100,000 200,000 (Unit: t-CO Moreover, the rental communal residence project Moreover, communal rental project the residence Ratings for Residences and Facilities and Residences for Ratings Performance Environmental of Acquisition Reduction of CO of Reduction 2 0 Emissions from TLC’s Major Facilities Major TLC’s from Emissions CSR Report 2012-2013 2 ) 145,647 2009 2 Reduction in Housing and Building” and in Housing Reduction 2 Emissions of the TLC Group TLC the Group of Emissions for February 2014) February for scheduled completion Ltd.; Development, Property Itochu with (jointly Tower Minamihorie BRANZ 2012) February in completed Co., Ltd.; Fudosan Chuo by (operated Kyodo Ambiente 143,353 2010

2 CO 123,667 emissions in in emissions 2011 (Fiscal year) 2 2 emissions to achieve a low carbon society in various scenes scenes various in society toachieve alow carbon emissions E missions missions by condominium building.) vary (Features efforts. inenergy-saving their entertainment of anelement condominium residents building, offering rankings displayed as each within be can performances Moreover, phones. energy-saving mobile and using PCs checked be can gas) and power consumption (electric marketed Energy areas. by TLC Tokyo in the metropolitan Series) feature condominiums ata standard the (BRANZ as consumption is installed for energy system Monitoring were introduced in an effort to reduce COwere introduced in aneffort in 2010, using Internet the systems management energy for Moreover, entire building standard. the as beginning buildings of systems TLC, monitoring demand the with account. own their on measures saving to tenants take energy has for enabled store volume each Knowing the power consumption CO and power the Knowing of tenants. consumption data minutesenergy the of thirty to display and in aggregate introduced, is units able which Co., Gas save” by Osaka “Motto provided Ltd. was in 2011,opened system management energy the Market Park Q’sAt Abeno the Mall, commercial facilities Actualization system “me-eco” system Actualization electric power, water and gas, consumption.electric of actual analysis and administration through the volumes This system was also introduced at existing office office introduced at existing also was system This Energy Consumption Energy Households’ of Actualization Group by the atFacilities Operated Management Energy Reduction 2 2 emission emission emission emission initiated sales of the MIRAI NIHON MIRAI of the initiated sales indicator.assessment efficiency performance environmental CASBEE by the awarded (excellent)” “S-rank in the at the Palau Pacific Resort and the amount of power generated. power of amount the and Resort Pacific Palau the at installed facilities generation power solar displaying Panel cycle COcycle life and performance regard to aseismic excellence with 2011. of long-term concept housing is anexample This costs,” in it announced August and “lowand life-cycle “use of natural energy,” “long-life house,” durable and conceptconcepts, housing”conscious three on based “new Corporation developed Tokyu environmental Homes the Tokyu Plaza Omotesando Harajuku commercial facility. Tokyu Omotesando the Plaza at installed has been generation power wind Hotel, while condominiumResort buildings Palau at and the Pacific of at anumber installed has been generation power solar anexample, As application. energy renewable of use in the proactively TLC Groupengages The Inc. TBWA /HAKUHODO created was by conceptual design whose house smart Tochigi Prefecture. by an“Eco as Establishment” recognition Keeper to the led equipment for power inverters electrical and lighting Clubof LED adoption Nasu, the Tokyu Harvest before. with At consumption compared power the in electric reduction lighting brought 44% approximately long-life. and saving energy substantial with rewarded lighting to LED has been shift The locations. other and facilities for facilities, elderly, residential the buildings, resort lightingto commercial LED and at residential facilities, office change a broad-based promoting TLC Group has been The Moreover, 2012 in August Corporation Tokyu Resort At Tokyu the Shinjuku Hands to LED branch, shift the Energy Saving through the Use of LED Lighting LED of Use the through Saving Energy Sources Energy Renewable Other Power and Solar of Generation Use Houses Smart of Popularization for Efforts 2 reduction, among others, which is also reflected reflected is also which others, among reduction, TM next-generation next-generation for company use in an effort to reduce COfor companyin aneffort use vehicles hybrid have TLC adopted Groupcompanies The Adoption of hybrid vehicles for company use (Tokyu Livable, Inc.). Livable, (Tokyu use company for vehicles hybrid of Adoption Certification Establishment Keeper Eco Tokyu Inc., Exterior, Inc. Livable, Ishikatsu and 2012 at Tokyu Community Corporation, period were introduced 2011 in the vehicles volume. Hybrid - light pollution. light and congestion road controlling by location the afforded consideration the for appreciation high expressed also but buildings, of greening proactive the and management, energy usage, energy of actualization in reflected environment the for concern the only not acknowledged award the instance, this In consciousness. environmental of especially consideration their in excel that buildings of designers the and principals the honors Prefecture Osaka award, this With TLC. by operated facilities other and Mall Q’s Park Market Abeno the of Town consisting Q’s Abeno facility multi-purpose the to given was Award Architecture Sustainable Osaka the of prize special 2012, the February In Prize Special Award Architecture Sustainable Osaka the with Honored Q’s Town Abeno Introduction of Hybrid Vehicles Hybrid of Introduction TOPICS Tokyu Harvest Club Nasu Harvest Tokyu CSR Report 2012-2013 2 emissions emissions

18 Efforts for Environmental Conservation Environmental for Efforts Efforts for Environmental Conservation (completed in February 2012), have been trees in February (completed symbolic condominium Shinonome BRANZ at the anexample, As nearby. having habitats their birds insects and to attract designed corridors to create ecological TLC Groupseeks of greening buildings vicinity, the their and Through the wild animalsthe road. of crossing accidents traffic tunnels underground were built as to prevent constructed ways passage The land development. residential animals for ways wild were built during the passage site area. of the around up one-third taking sphere green protected by a surrounded be will planning thatlocation envisions the 2013). in August to open hotel (scheduled Additionally, resort membership Club &VIALA Atami Izusan Harvest 19 entrance.at the trees 2012,in April symbolic as were used trees pre-existing condominium building completed Denenchofu BRANZ the is desirable. At location at the pre-existing of trees use the original ecosystem, the much possible as as preserving For vicinity. the of biodiversity consideration in taking greening and technologies, landscaping progressive of forests, ecosystem the into account taking of timber procurement Partnership,” Biodiversity and “Japan Business in participation TLC’s through conservation biodiversity promoting for efforts makes Group TLC The Conservation Biodiversity Promoting Five ( Issues Environmental Sign marking the underpass the marking Sign condominium. Denenchofu BRANZ at utilized were trees Pre-existing At Asumigaoka Higashi in Higashi ChibaAt “underpass” Prefecture, Asumigaoka utilized were also Tokyu at the trees Pre-existing Greening of Buildings of Greening the through Conservation Biodiversity Environment Natural Existing the of Preservation CSR Report 2012-2013 2 ) ivy on highly water-preserving bog moss planted at the moss bog water-preserving highly on ivy with and Exterior, Inc. of Ishikatsu method) construction Wall patented (a using “Earth sites, method” the ofenclosures condominium building construction temporary Additionally, greenery is planted on the roofs of all buildings roofs is planted the on Additionally, greenery up. set have boxes been nest and patio planted the on Green roof and solar power generation equipment at the BRANZ Shinonome BRANZ the at equipment generation power solar and roof Green Temporary enclosure with greenery (BRANZ Yonbancho) (BRANZ greenery with enclosure Temporary Moreover, for also the greening TLC Groupprovides the BRANZ GARDEN Kami Saginomiya Kami GARDEN BRANZ and the strong commitment displayed by the residents. the by displayed commitment strong the and Park Tochinoki the from gardens the through link green the lauded prize the instance, this In towns. their of greening and beautification the to contribute who organizations and uals Award.” With this prize Tokyo’s Nakano Ward honors individ honors Ward Nakano Tokyo’s prize this With Award.” Greening Corporate Award, Koken Midorino “Nakano the awarded was Saginomiya Kami GARDEN BRANZ munity com home detached owner-occupied 2012, the October In Award” Koken Midorino “Nakano the with Honored Saginomiya Kami GARDEN BRANZ TOPICS to enjoy. nearby community for the greenery ground, offering elderly. facilities for the residential facilities, and commercial buildings, office and residential including - -

Poster calling for the protection of the dugong the of protection the for calling Poster Nasu JEANS Mt. at Park Narcissus Shade Green Urban - small islands of greenery for a taking a short rest that rest ashort for ataking - small islands of greenery Shade Green Urban the developed also method, (TPM) Trans such the as technologies greening Planting Machine advanced Exterior, Inc., for proposing Ishikatsu known by ordinance State of the of Koror. Moreover, by keeping area in front life hotel ofamarine beach as the conservation private of the hotel site, for designation the lobbying and guidancethe on nature providing population, observation dugong of the for protection the events educational and surveys such sponsoring as site, through activities aWorld as Heritage of Palau is registered Republic which environment the of the to range preserve awide across Hotel and contributes cooperates Resort Palau Pacific The summer,in spring,early mid-summer, fall. and Moreover, lily,azalea, take respectively sunflower and blooming turns spring until the from the plants fall. Narcissus,of flowering in Tochigi range awide maintain manage and Prefecture Shiobara Hunter and Nasu Mountain JEANS Mt. resorts Ski Population and Coral and Formation Population Dugong the of Protection the in Cooperating Resorts atSki Floriculture Technology Greening Advanced of Development pots and planters. pots flower indoor for used be can that humic soil natureand -and city the between gap the bridge natural scenery. the preserving consideration for reflect designs building trees, that of palm buildings below height of the summer.the in blossoming lavender growing are Prefecture Circus in Nagano Tangramthe Ski and Prefecture Park in Gunma Tanbara Ski wood procurement*wood fair promotes Corporation proactively Tokyu Homes implemented in cooperation with FoE Japan* FoE with in cooperation implemented standards. procurement international incorporating established Policy” *3 North American-style homes (custom built) (custom homes American-style *3 North *2  *1  are conducted. continuous improvement activities assessment, of the results on an international NGO. Based environmental Environmental RiskAssessmentAssociatedwithWood (asofMarch 2012) ■ molding, doors,etc. wood windows, Sill plates, Relatively lowrisk Plywood floorboard, shelfboard, etc. Relatively highrisk Assessment of wood-related environmental risks is risks environmental of wood-related Assessment indigenous people.) indigenous or ecosystem on effect adverse no trading, or logging illegal no species, endangered (no wood socially-fair only of purchase represents and manner conscious environmental an in logged are they that also but harvested, legally are trees that only not to refers trading wood Fair environmental NGO environmental international an Earth,) the of (Friends FoE of office Japan Points of interaction with customers with interaction of Points Project: Connection Green The Group. TLC the by formulated issues environmental five the solving to contributes way this in and activities preservation forest supports Group the public, the of members and Group the between interaction of areas different many with consistent Thus, public. the of members of cooperation the with implemented be to activity conservation environment an as Project Connection Green the initiated 2011, Group TLC the October In TLC Group Environmental Vision Widening of the Green Connection Project Connection Green the of Widening Millcreek Global Environments and Local Communities Local and Environments Global Considerationof with Procurement Timber 5) Health care Health 5) saving Resource 4)  3)  2) 1) CO issues environmental Five TOPICS • Ownership of shares of • Ownership elderly the for facilities residential into • Moving facilities commercial of members • Card facilities resort of • Use buildings office of • Use condominiums of • Purchase conservation biodiversity Promoting resources water of Conservation 2 emissions reduction emissions 14.8% ＊ 3 1.6% Assessed risksperapprox.27m 1 with the “Lumber Procurement Procurement “Lumber the with CSR Report 2012-2013 Beneficial effects of forests effects Beneficial • CO •  production • Timber •  •  82.8% Low risk Scenic views and relaxation and views Scenic conservation Watershed conservation Biodiversity 2 absorption Kitchen, bathroom cabinet,etc. High risk 3 ofwoodperhousing 2 , plywood, etc. TJI, LSL,structural laminated lumber, Lumber,

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20 Efforts for Environmental Conservation Environmental for Efforts Efforts for Environmental Conservation 21 a water liters. consumption than of six not more with are used toilets buildings, low-flow commercial-use designed newly For toilets. low-flow and washer-driers, water-saving include dish faucets, Implements operates. facilities and and thatTLC Groupmarkets the properties residential at the all of kinds water-saving implements of introduction the promoting TLC Grouphas been The *  ●  water. ground of rain use the and waterfacilities and equipment and of water-savingconsumption installation through the water to working reduce tap TLC Grouphas been The facilities. resort and facilities, commercial buildings, office TLC’s in activities tosave business in water equipment water-saving diverse by introducing resources water conserving for efforts makes Group TLC The Waterof Resources Conservation Five ( Issues Environmental (Unit: millionm facilities, and resort facilities. facilities. resort and facilities, commercial buildings, office 67 for totals combined the reflect Values of TLC of Facilities Main the at Volume Tap Consumption Water hundred. one exceeded examinees successful FY2011, of As employees. the for education environmental of part as Industry and Commerce of Chamber Japan the by hosted Test) (Eco Specialists Environmental for Test Certification the take to employees encourages TLC FY2009, Since Issues Environmental of Awareness Employees’ Raising For Other Initiatives Other Water-saving Facilities Water of through Resource Conservation TLCby the Group Water of Resources Conservation 1.00 2.00 0 CSR Report 2012-2013 3 ) 1.37 2009 1.38 2010 3 ) 1.28 2011 (Fiscal year) protect water resources in Republic of Palau. waterin Republic resources protect water taken and fortosince measures saving opening, facilities water private supply own by its water generated drinking with hotel a operated has “PalauResort” Pacific for garden. watering roof the used zones. green for and water watering for spaces cleaning common introduced to procure have been rain tanks water storage facilities, and At properties saving. residential various the at usingwater rain with water along are promoted Efforts activities to global prevent warming. activities in engages which Foundation Solarbear NPO to donated is percent one items, recommended of sales from proceeds the of Out Hands.” Your in “Ecology of aseries as environment the account into taking resources limited use effectively to products selected carefully offers Inc. Hands, Tokyu Environment the to Consideration with Development Product Resort Pacific Palau garden. the watering for roof the on collected is water Rain At the Grancreer Seijo senior residence, rain senior waterAt is Seijo Grancreer the Self-water Purification at Resort Facilities at Self-waterResort Purification Water Water Rain Ground of and Usage Five ( Issues Environmental longer life of housing and facilities, aiming to achieve a recycling society. toachieve arecycling aiming facilities, and life of housing longer as well as activities, business in resources saving and recycling topromote efforts makes Group TLC The Resource Saving Resource tooth brushes, etc., are provided only at the reception for etc., reception brushes, tooth at the only are provided Co.,by Tokyu Relocation Ltd., in Tokyo, such as amenities ones. to ordinary chopsticks from disposal switching and Service, by Tokyu facilities managed Resort resort ski and courses, in hotels, golf from oil restaurants of waste of tenants. cooperation for call and companies, to management education provide materials to in relation waste at construction, implemented has been disposal commercialand facilities, appropriate buildings to relation office In of wastes. recycling and collection separate thorough TLC Group promotes The cottages. for renovation country REWORTH of its sales guarantees and with assessments resistant measure to enhance building life. reinforcement as is provided structural also time same at the but ones new with facilities replaced are not only Moreover, such foundations as pillars. and structure original of the components good-condition by re-using from scratch, reconstructing with compared around 90% by waste Corporation industrial reduces of Tokyu Homes “ system totalhousing recycling The of resources. use to effective promote the steps other condominium among Shinonome of BRANZ decks of concrete.of quality System, in consideration Indication Performance Housing rating for “measuresstar deterioration” against in the for future. in buildings the planned also be made will to acquire certification the efforts Active 2014). for February projected condominium (completion 2013)Yonbancho for October BRANZ and projected condominium (completion Azabumamianacho for BRANZ acquiredwere Certifications Housing Superior Long-term Moreover, Tokyu at the Stay hotels operated boarding Corporation isrecycling promoting Service Tokyu Resort seismic Corporation offers Tokyu addition, Resort In for wooden also the used has been timber Recycled TLC’s three- condominiums have acquiredhighest the Operated by the Group by the Operated atFacilities Recycling and Saving Resource Renovations from Waste Industrial in Reductions Significant Materials Recycled of Use and Long-life Residences

Kurashi GREEN Up 4 ) ” of Ewel, Inc. have been reduced in size reduced of tothe as Ewel, lower have so Inc. been to clients provided welfare service menu WELBOX of the for members guidebook and newsletter community The intoturned compost. time, At fallenare Exterior, Inc. lawns and same leaves the by Ishikatsu facility in the intomade chips recycled and “Asakura In woodchips. and Club,” Golf is wood logged for plant tags name improvement activities during forest Higashi.”Asumigaoka cut was which wood We use also GARDEN in “BRANZ sold homes detached at some spaces garden of home chips materials as amendment for soil in Ichihara city,forest Chiba the uses and Prefecture, smoked chipsTLC company-owned makesin the bamboo Left: original size; right: reduced size reduced right: size; original Left: Higashi Asumigaoka GARDEN BRANZ at garden kitchen and Compost Stay) (Tokyu reception the at amenities of Provision effort toof volume waste. reduce the effort in an articles, toiletry need do actually who guests those Size Reduction for Newsletter and Guidebook and Newsletter for Size Reduction Bio Resources Recycled Using CSR Report 2012-2013 resources. ofvolume paper consumption

22 Efforts for Environmental Conservation Environmental for Efforts Efforts for Environmental Conservation 23 such photocatalysts. as toxic chemicals reduce to actively technology edge leading employing materials minimum construction and of toxic chemicals materials that anabsolute include construction ecological of surroundingGerman-made use research the empirical of adiversity included project The syndrome. house sick of the remedies and causes the identify to in order academia and industry between conducted “Chemiless in the of cooperation years Town Project” of five in recognition from Chibaappreciation University of aletter Corporation awarded was Tokyu Homes moisture, odor. and dust, in from freshair pollen year by free taking a whole through toand keep interior environment the comfortable temperature, to at keep entireconstant the house possible Corporation, housing of Tokyu is it Homes imported homes. to healthier providing is and committed chemicals of other to emission great attention pays TLCSystem. also Indication Performance countermeasures Housing in the of formaldehyde rating for category the three-star acquiredhighest and the evaluation system, in JIS/JAS rating of F4-stars highest the materials with construction syndrome. sick house concentration for levels 13 to the in response chemicals for air guidelines has issued Welfare and (MHLW) Labour of Health, Ministry the and substances, chemical two on has introduced aban Building Standards Act Japanese The required in results. light site of the investigation when are contaminatedimplemented and soil to asbestos Controlregulations. in relation procedures and measures in corresponding accordance the discharges or with leaks without requiredprocedures accordance the with in discarded or managed are properly for condensers, PCBs, coolantand air-conditioner as is used which CFC regulations. (chlorofluorocarbon,) and laws applicable in accordance the with substances these handle and environment, the on that havetoxic chemicals animpact of to areduction commercial facilities,are we committed and resort At TLC Group’s the properties, office services. and facilities health-conscious offers Group TLC the health, tophysical lead would conservation environmental that Considering Care Health Five ( Issues Environmental In total air conditioning system of “Millcreek,” totalair system conditioning In an TLC’s housingsemploy condominiums detached and the Sick House Syndrome Sick House the of Research Joint in Academia and Industry Living Healthy for Environments Offer that Residential Creations Wasteand Toxic of Handling Appropriate Chemicals CSR Report 2012-2013 5 ) support services provided by Ewel, Inc. provided services support future, plansto arehealth considered share the use and the For improvement events. health offered are also users walk day, each users of time of steps for limited periods for number the tracking and functions to record-keeping addition In for customers. corporate Welfare Service Menu of Health” WELBOX Master the under “WELBOX tool residents. among communication the way increase for in and food, this vegetables byand using harvested the and vegetables through tending health totheir flowers therapy, gardening offer to improve enabling residents facilities of for elderly residential Anumber the greenery. of maintenance use through the promotion health and facilities TLC of Groupemphasize the health The “WELBOX Master of Health” and Walking Rally Events Rally Walking and Health” of Master “WELBOX Gardening therapy ceremony award At the Since April 2012,Since April support health the Ewel, provides Inc. Maintenance and Furtherance and Maintenance Health for Facilities Services and ●  Auditors. of Statutory Board four in the members auditors external three appointing execution of duties. Transparency in the management by directors’ and operations groupcompanies’ TLC the and supervise effectively and status, corporate the assess auditors is to attend important meetings and correctly statutory of the of role 14 The were held. meetings board FY2011, For necessary. as are held meetings board atotal extraordinary and basis, amonthly on are held meetings Board directors. by the of duties ensuringand execution policies for management is and responsible making body Committee. GroupManagement the attend groupcompanies major of the Group, presidents the TLC of the management consolidated of strengthening standpoint the from addition, In efficiency. management increase and governance corporate strengthen thereby to affairs business on of duties related to execution the from those policies, management on supervision and for decision-making functions to the separate system officer anexecutive TLC has implemented Corporate Governance System value. corporate enhance and responsibilities social our toperform order in management, transparent and robust ensures that astructure establish to aims Group TLC the environment, living beautiful of creating pursuit in of group amember As of the determination by the Board of Directors of of Directors Board by the determination of the At TLC, complianceis ensured aresult as management Framework Systems Control Internal Robust and Transparent Management Structure Management Structure The Board of Directors functions as the highest decision decision highest the as functions of Directors Board The Corporate Governance System Governance Corporate Corporate Governance Affiliated CompaniesAccountingCommittee Group PolicyCoordinationCommittee Group ManagementCommittee Group Companies Board ofDirectors Appoint/Dismiss President andCEO General MeetingofShareholders Internal audit Report Internal AuditDepartment Accounting Auditors Appoint/Dismiss the Group.the aculture of compliance to within inestablish order issues to compliance familiarize with employees periodically compliance trainings hold we into Furthermore, practice. put to compliance ouremployees specifically,as a for tool item Code in each the outlines of more Conduct which “TLC GroupCompliance the have implemented Manual,” Group Code of Conduct.” To Code, the supplement we incompliance “TLC accordance the management with Committee,”Promotion to ensure endeavors and “TLC such GroupCSR the as of committees consists in place that TLC Grouphas acompliance system The improvement in business practices. improvement in business initiates and conditions, business and systems operation of management/ appropriateness and validates legality the and examines justly and objectively and subsidiaries, its of TLC and internal auditing ofpractices overall business conducts Internal Audit Department The control system. internal of the fair and practice guarantee independency to in order Internal Audit Department the established TLC has also aregular basis. on validatingand progress internal advancing TLC control Groupwhile framework, the to enforceacross resolutions fairpractice business Audit Compliance Management Committee Audit Instructions/Discussions andreportonimportant cases Internal audit Report Hearing, etc Office ofStatutoryAuditors Each BusinessUnit CSR Report 2012-2013 Statutory Auditors Appoint/Dismiss Board of Support

24 Management Structure Management Management Structure 25 law regulation. compliance and with to enhance cycle management PDCA the on based system validation its and internal control and system management to working build are we our also Furthermore, regulations. company necessary establishing and organization the by strengthening structure ourbusiness to upgrade We are endeavoring Business. Agency and Advisory anInvestment and Business Type Financial Instruments II a as TLC is registered Act, Exchange and Instruments enforcement accordance the In with of Financial Trading Business Product Financial the with Compliance compliance issues. on attorneys to consult independent with employees available for is also helpline external fraud.or The toofmechanism law prevent any remediate and violation in a place as compliance hotline) (whistleblowing TLC Grouphas a“ComplianceThe Helpline” Improper Actions and Laws of Breach Reporting for Helpline Compliance training concerning operations. of laws revisions and legislation information new on for to check toemployees enable environments of creation the and lawyers, of in-house adoption of internal conferences, regular legal implementation the compliance include legal to measures strengthen Other warnings. cautionary with together of employees attention brought and month to each the are posted companies is continuing. for program employees e-learning Acompliance others. among administration, labor and Organized Crimeregulations, Ordinances, Exclusion in FY2011 held internal seminars trading insider included Topics are taken of to awareness. steps and increase TLC of Group the employees and foralso executives exchangebusiness. and financial instruments and ofinitiated, compliance, topic the on matters, legal FY2011, For staff. atotalof 33 were such training courses executives, employees, contract workers, and temporary all for rank-specifictrainings periodically TLC conducts practices, of business compliance appropriate and for that year.plan compliance activities To ensure awareness TLC formulates “Compliance Program” year to infiscal each Measures Awareness-raising Raise to Initiatives Furthermore, “basic of real Furthermore, training for securitization from other Moreover, of compliance incidents examples introduced training scope, the has been widening Also, CSR Report 2012-2013

manual through compliance trainings for employees. and guidelines forces the disseminating and anti-social preventive handling and of procedures actual prescribe Forces”social Manual” “Anti-social and to Policy Forces “Guidelines forces. released for TLC also Anti- anti-social anydemands from against firm stand and activities, business of ourday-to-day context the within institutions external other and police, attorneys with connection close Codein the of that Conduct shall we construct is forces.stipulated It anti-social with of association no principle the “TLC GroupCodeThe of clarifies Conduct” Forces Anti-social for Policy etc. regulations, and to relevant infamiliarize laws basis order with employees TradingProduct Manual” Business aregular on are held estate” concerning internal and “Financial seminars 5. EnsuringGoodFaith inBusinessConduct 4. Proper ManagementofInformation 3. SuitableExecutionofDuties 2. EnsuringCustomer-oriented Awareness 1. CompliancewithLawandRegulationFair Trading - Cleardistinctionbetweenbusiness andpersonalmatters. - Reasonablebusinessentertainingand gift-giving. Contribution to society andconsiderationoftheenvironment. - - Respecthumanrights. - Ensurearobust, safe, andcomfortableworkingenvironment. - Preservecorporateassets. -  - - Prohibitinsidertrading. -  -  - Propernegotiationswithbusinessassociates. - Propermanagementofrules. - Ensureproperdecisionmakingprocess. - Take advantage of combined strength of the corporate group. -  -  -  -  -  -  - Neverconnectwithanti-socialforces. -  - Ensurebestpracticeinmaterialprocurementandfairtrade. - Ensurecompliancetoapplicablelawsandregulations. and PRactivities. Timely andappropriateinformationdisclosure financial reporting. Internal controltoensureproperaccountingand compliance withconfidentialityobligation. Proper managementofconfidentialinformationand management system. Operate appropriatedocumentandinformation “Collective wisdom.” Nurture organizationcultureofplacingemphasison “speed” and “evolution” inmind. Responsible executionofduties, keeping conceptsof and marketing ofourproductsandservices. Provide asuitableandappropriateexplanation products andservices. Customers’ safetyandsecuritycomesfirstwhenproviding and requests. Prompt anddedicatedresponsetocustomers’comments their needs. Identify customerneedsanddevelopproducttomeet execution ofduties. Ensure compliancewithfiduciaryresponsibilityinthe TLC Group CodeofConduct Earthquake response Earthquake trainingresponse to require all employees to observe relevant laws and and relevant laws toto observe require all employees Rules” Protection Information “Personal TLC has issued Information Personal of Protection matters. related information information terminal use, electronic other and by monitoring information managers, information usage regarding employees and by directors observed be Rules” that are to Security Information of “Electronic base the on information handled shall be handother electronic ensureand information disclosure. the adequate On to prevent of breach operations, confidence, business of to information stipulate sharing to efficiency increase Provisions” “Information Management has constituted TLC operations, information requiredfor ourbusiness managing the of appropriately objective the With System Management Information business interruption. to avoid businesses and individual office for ahead plans (BCP) continuity business to developed it.TLC also training according response hold and crises diverse other and earthquakes manualsindividual for scale large and in anemergency, Manual” of behavior code stipulating minimize damage. manner,an appropriate take and to measures information, make in decisions allshall necessary distribute Provisions,” Response “Emergency accordance the with in loss occurrence ariskor of urgent critical and with associated situation other or to adisaster TLC respond will Event aDisaster of the in Management Crisis Committee.”Promotion TLC Groupthrough “TLC the GroupCSR across activities accordingly. riskmanagement TLC promotes Furthermore, out is carried riskmanagement comprehensive then and atmeetings” “Management to TLC are discussed to be management system. Critical risks that are project specific risk the as cycle act) do, check, (plan, aPDCA established TLC Group the has assessment, and riskidentification Upon Management Risk Day-to-Day Moreover, TLC formulated “Emergency Response Basic Information Management and Disclosure and Management Information System Management Risk

Real Estate Ranking Bronze prize Bronze Ranking Estate Real prize Bronze Total Ranking 2012 Ranking Site IR Consulting, Gomez Place First Ranking” Quality Site Web Company “FY2011 Listed Relations Investor Nikko Site Total 2012” Ranking Consulting. by Gomez Bronze the won and prizeNikko Relations, in IR Investor “FY2011 Company by Ranking Listed Web Site Quality place in first won Group), Securities (Daiwa Relations CompanyExcellent Award 2011 from Daiwa Investor business activities. of our promote understanding to extensively position ourfinancial and strategies information management on We disclose regulations. and also laws applicable with in afair, investors and accurate manner. timely and to information providing toTLC shareholders is committed Activities IR programs. compliance trainings e-learning and through provisions of the to awareness raise thereby Trading of “Provision Insider established Prohibition” TLC Act, Exchange and Financialof the Instruments to prevent order is in trading breach insider thatIn clearly Trading Insider of Prohibition protected. and managed information safely to be personal that guarantees Mark aPrivacy Ewel, have Inc. obtained Tokyu Co., Inc., Livable, Tokyu Relocation Ltd., and Tokyu Communityinformation Corporation, protection. to inensure order supervision appropriate promotes and partners, outsourcing and business to choosing attention close TLC pays addition, In training related on matters. Manual” conducts and Protection Information “Personal a TLC has distributed information protection, of personal To regulations. awareness raise and rules the disseminate We are pleased to note that TLC earned Internet IR IR to Internet note thatWe TLC earned are pleased compliance to disclosure, TLC ensures strict respect With “Internet IR Excellent Company Award 2011” Award Company Excellent IR “Internet Group) Securities (Daiwa Relations Investor Daiwa CSR Report 2012-2013 http://www.nikkoir.co.jp/ webpage: Relations Investor Nikko Ranking Quality Site Category Industry Company Listed

26 Management Structure Management Improving Customer Satisfaction 27 a smile. with happy by service providing make customers to desire the express think they best member for staff the Election,” voteof General “Smile OasisStaff customers Inc., Oasis, theme the under At Tokyu Sports members. of faces staff the names and to remember customers for by to customers” make chosen Staff anopportunity Up! “Thumbs heading the votes under cast customers them. serving members staff faces and of names the the memorize to have customers out measure, rolled additional programshavenew been a as process, since is atwo-way originally communication that, but just in doing spared is being effort faces. No and names customers’ is memorizing communication step customer to successful first industry, the service the In Customers with Two-way Achieve Communication to Aiming *  customers. serving and with for bonding opportunities to identify efforts indaily their resources their aggregate companies information, and participating the sharing expertise their mutually frequent. By is particularly to Groupoperations in relation customers with companies* interaction whose of five initiated, was is comprised offering which service for enhancement the of Forum Service-way the 2009 in satisfaction, that find full customer services provide To to together ensure thatentire the TLC Groupacts customer satisfaction. maximize and services, and products improve our tofurther strives Group TLC the over years, the we have developed services various through gained Group the across expertise diverse upon Drawing Customers with Communication Improving Customer Satisfaction Tokyu Land SC Management Corporation Management SC Land Tokyu Inc., Design, Co., E-Life Tokyu Ltd, Service Stay Tokyu Inc., Oasis, Sports Tokyu Corporation, Service Resort Tokyu For example, the resort hotel Tokyu Harvest Club lets hotel Tokyu Harvest resort the example, For by Emphasizing Communication by Emphasizing Satisfaction toCustomer Improve Measures CSR Report 2012-2013 Poster introducing activities feel comfortable and to and facilities. the enjoy comfortable feel to make able be will customers participants observation, and learning improvement, through mutual objective improvement Adding upon knowledge. one’s better despite undesirable,to are prone happen although that, attitudes and displaying mannerisms,postures, self-study materials for voluntary educational video have prepared companies participant Forum Service-way Teaching Materials Video Training Using Voluntary Video training material for postures at the reception the at postures for material training Video “Thumbs Up! Staff chosen by customers” by chosen Staff Up! “Thumbs bonus offerings. This site is meant to further enhance site is to meant This further offerings. bonus of special for introduction the website, serves which special to “Cosmos also the given was appearance a new WEB” development. product and enhancements future on to service bear these to all bring opinions of welcoming customers’ and customers, with communication two-way strengthening lives, to customers’ that relateto closely bringing news commit will we of interest ourcustomers, the to attract makeover. acomplete were given to continue order In pages this occasion, On established. was publication the ofautumn 2012 issue since issue 200th the commemorated Incidentally, the years. 40 for about brought to customers service. or purchase of the aproduct after lifestyle comfortable for and acongenial suggestions with customers providing to continue aview with subscribers, as have up signed “Cosmos” who newsletter 130,000 customers to about Group year its each four times TLC Groupissues The Moreover, together with the renewal ofMoreover, “Cosmos,” renewal the with together “Cosmos” in published been first was and has 1969 Strengthening Relations with Customers Relations with Strengthening

Special site “Office to CLUB” “Office site Special workers office for newspaper to” free “Office The ter “Cosmos” newslet Group’s TLC The quarterly newsletter. quarterly through communicated the information thatbe cannot customer satisfaction through the quick delivery of timely additional comfort and convenience to tenants’ office life. convenience and to comfort office tenants’ additional TLC. by operated spaces office of the tenants to to” “Office website CLUB” special the for operates and “Office newspaper publishing freebie the TLC has been there,” working people buildings, and linking office towns, concept of the a“newsletter on information and site Based Launching this service sprang from the desire to bring to sprangdesire bring from the this service Launching Communication with Tenants with Communication - customer participation customer with event Seminar” Yasumi’s Senryu “Rie Online Real Estate Consultation Service Consultation Estate Real Online the site, previous consultation cases are published. are published. site, cases the consultation previous to through consultations addition In industry. real estate the of members wellas as customers corporate and individual at geared know-how of industry release through the at large industry real estate the across communication site of the is to facilitate purpose The real estate. on for Consultation consultations “Online Service” Estate Real 2012, October website In its Tokyu started Inc. Livable, seeking to grow. to seeking are we what customers our with relationship happy of kind this is It Hands. Tokyu of shape future the for customers from hints receive too way,we this In hints. tailor-made offer can we say, to have customers what hear we When indispensable. times. all at “hints” good offering of capable Market” a“Hint be to look we why is This confidence. and elevation to happiness from emotion every that. after comes what and buy customers that things the between link the are “hints” our that Webelieve happiness. and stimulation, pleasure, comfort, for look they buying, convenient. and comfortable more life making for “hints” also offers Inc. Hands, Tokyu merchandise, with Along Market” “Hint New Site for Consultations on Real Estate on SiteNew Consultations for For achieving this, communication with the customer is is customer the with communication this, achieving For acustomer in inspire can member astaff from hint A good to Prior things. buy to only us visit not do Customers VOICE Branding Section, Corporate Corporate Section, Branding Ichiro Kokubu Ichiro Tokyu Hands, Inc. Hands, Tokyu Planning Division CSR Report 2012-2013

28 Improving Customer Satisfaction Customer Improving Employment and Labor Practices 29 Overview ● Training Program interested employees. for (English/Chinese) of foreign languages education TLC provides activities, of foreign business development affairs. legal on lectures communication, and accounting as such fields training, training logical in training also but for specific positions, for management training such assessment as level career to next the view of acareer, training a with career technical wellas as path. career chosen his/her for acquire and certifications learn employee programsto each help development personal develops TLC programs, actively to existing addition In improve and skills values their “value as new producers.” to create employees isto program intended enable The training curriculum. through astage-specific achieved to be company. the has join goals they time from the stage Each interval afive-year with of four stages, consists program TLC’s value corporate profit. and on training employee rather,but “human as influence asset,” direct exerting At “human as TLC, are not regarded employees resources,” pride. with work can employees where aworkplace atcreating aiming abilities, and characteristics personal of their use maximum the tomake employees individual toenable structures and systems various we have established Therefore, value. corporate improve our and tocustomers toimprove services order in motivation and vigor with work can employees where environment aworking tocreate itimportant considers Group TLC The People Feel Job Satisfaction Aiming at Creating aWorkplace where PracticesEmployment Labor and (output) Goal Performance (input) Programs Upskilling Stage TLC joining from Year count Furthermore, due to the attention placed on on placed to attention due the Furthermore, Specifically, trainingthere is the in and 5th year 10th In-house TrainingIn-house Programs CSR Report 2012-2013

experience Wide-ranging -  lectures - Law building - Career - Accounting -  - Finance - Marketing rank Employee Year 9 1to lectures Finance communication Logical enhancement specialization and skill Operation - Assessment -  -  -  -  rank Manager Year 10 15 to verification and formation Hypothesis assessment Risk analyzing Information gathering Information enhancement skill management business and Management -  rank Executive Year over 16 and -  -  -  training Assessment skills management Business creation Business formulation Strategy

addition to their own division’s to own their addition viewpoint. in viewpoint, company-wide from the activities business to conduct for and employees stage, at anearly aptitude for company anemployee’s the to determine is possible entering company. the after years this program, it With of ten period during the divisions at three ofkinds duties three in principle, experience would employees, Those affairs. personnel on annual on interview based aptitudes and intoprogram, wishes taking account own employees’ rotation personnel the out TLC carries business. corporate of understanding abroad with positions management to take charge of ofpersonnel fostering purpose the for less company or the for ten years with have been who young employees rotates TLC systematically view of career for the next generation. for next the of career view contributes to which cultivating a internshipthe system year, every said appreciating highly students participating industry,”estate working,” “I and could imagine myself real the “I industry. understand could more real estate the of to discover advantages groupworkshops and projects other,the Internship,” “one-day to TLC’s of visits consists while ouremployees, with experience working actual “Internship” is program called One gives and business. real in estate of the working rewardsand challenges and society, meanswhat the it in work to first-hand to learn generation internship programsfor next two TLC offers to Support Future Employees Future to Support Programs Internship Personnel Rotation Program Rotation Personnel

the diversity of individuals’ values, individuality, of values, individuals’ privacy. and diversity the for to create culture acorporate to conducive works respect Moreover, surrounding humanissues rights. TLC Group the for Rights” Human toand in promote appreciation order Surrounding Corporation “Issues training themed program etc., harassment, a power hires for and implements new and harassment, sexual to prevent discriminating conduct, take steps Groupmaintains the operations, where countries of and foreign of Japan legislation the and Nations, United by the of Rights” Human adopted Declaration “Universal in accordance the human basic rights with Group respects The of human rights. inbehave respectful amanner to human for rights” calls employees which “Respect “TLC GroupCode anitem The of includes Conduct” far. so skills thathave they developed using working, retired onceare actively who employees alotof aging of society, the anissue recognizedas been which has of retirement lifeplans after to diversification responding this system matching.) With companythe (job and for employees both employment eye to productive an introduced with has been for retired persons system re-employment rate The at 1.8%. employment statutory 2.1% of end ofMarch as 2012, the the exceeding largely about was disabilities with rate of people employment the aresult, environment. As work enhances their improves and disabilities, with people employs TLC proactively diversity, to promote employment order In the same job category or department. or category job same the in years of number acertain for worked having after desire they department the to atransfer for apply to employees independent learning. employees’ support to system course correspondence and boundaries, sector and industry across companies other from personnel with exchanges through perspectives multilateral of acquisition the and networks human wide-ranging of creation the with help to programs training cross-industrial outsourcing/ qualifications, certified public of acquisition development. resource human for programs of a diversity also maintains TLC level, job and service of years to according structured programs training standard the to addition In Manager Development Resources Human the From Respect for Human Rights Human for Respect Diversity Employment Ensuring Moreover, the FA system has been established to enable enable to established been has FA system the Moreover, the for programs awards and support cost are Examples General Administration Division Administration General VOICE Personnel Department, Department, Personnel Yurika Numataki TLC Groupemployees. from the stereotypes from industrial free deadlock, a social may break which ideas invites Group widely TLC the businesses, commercialize new culture, aiming to such acorporate With industry. in the real estate of selling installment of introduction in role a leading Tokyu Inc., Hands, establishing taking and days, in past for example, transit periods, evenin social businesses new Group employees. TLC from the businesses of new invited ideas and department, aspecialized as businesses suggested of commercialization by supporting system enhanced the has models for business creating new established newly was which Division Innovation of Business Department Since FY2011, generation. next Marketing the Strategy aneye to source discoveringofwith anew profit the for “Demand Innovation,” system, venturebusiness proposal anew TLC Grouphas implemented the Since 2004, can choose their own working hours.) working own their choose can school children in elementary with System” (employees “Childcare and returning to after work,) Employees for months six less, Work Program” hours three (work Returning Work-Hour to upon “Short old,) three-years children leave (small to up maternity including extended human management, resource flexible hand, implements Inc., Oasis, other the on Tokyu Sports hours. working own their choose can and work fromare overtime exempted requiringcare nursing afamily member with employees in which has asystem also It school. at elementary children to up third with the grade for employees from overtime anexemption provides Inc. Hands, support. introduced for care nursing was week work Additionally, work. and 4-day the reconciling childcare for better such improvements other and school, children to up third of the elementary grade with available for employees werethe made childcare time for work Specifically,the regulations for reduced options. style working diverse with ouremployees provide to of measures anumber TLC Grouphas implemented The The TLC Group has the DNA to constantly challenge challenge to constantly TLCDNA Grouphas the The Also at the Group companies, for example, Tokyu for example, Group companies, at the Also 2012,In regulations. support childcare its TLC changed for Childcare and Nursing Care Nursing and Childcare for System Support New Business Venture Proposal System Venture Proposal Business New

The poster to invite ideas invite to poster The CSR Report 2012-2013

30 Employment and Labor Practices Labor and Employment Employment and Labor Practices 31 KURUMIN the certification. have acquired Inc. Oasis, already Tokyuand Sports Tokyu Community Corporation, Tokyu and Inc., Hands, Ewel, Inc., Groupcompanies, Among annualpaid holidays. for leave, or nursing taking promoting and for delivery the partner the with to annual be holidays to expired leave on to employees allow system establishing leaves, paternity for work-life atmosphere create balance, better promoting to understanding workplace and enhancing systems new work-life balance, and for instance, by establishing planto improve Bureau. anaction TLC executed Labour from Tokyo generation of next development support 2010,that May In employers for certification TLC earned good balance between work and childcare. and work between balance good a with day each live and family my with time the cherish to but home back stress place work any take to not and limited the workplace. in understanding in increase appreciable an about brought has which childcare, and work balancing are employees more many that see Ican years recent in support, this to Thanks care. sick for holidays annual accumulated use to ability the and childcare for time work reduced for system the for period usage the of extension the instance, year, for after work. to returning after childcare for time work reduced for regulations and twice for leave childcare and leave maternity provide which regulations, support childcare of use full made I have Childcare for System Support the Using Accreditation Mark “ Mark Accreditation Generation Next for Certified I try to deliver high performance at work while my time is is time my while work at performance high deliver to I try year upgraded are mothers working support to Regulations VOICE BRANZ Planning Department, Department, Planning BRANZ CSR Report 2012-2013 Residential Business Division Business Residential (next generation accreditation mark) accreditation generation (next Yuga Nakajima KURUMIN ” of participants. alot among life and popularity enjoy business programsfor useful other communication, and actual to facilitate others) that reaches complimenting (praise building and concentration, relaxation effective emotional for tapping resolution, for stress exercises) (laughter yoga laughter and endurance checks such stress as assistance without done be that can exercises practice example, For lecturers. guest with experiences through various stress from and tofree live work ways to figureout is of this workshop purpose The reducingand stress. employees aim for of the among allowing exchange with &Communication Workshop” “Revitalization TLC holds take year. during the leave thatwill of paid they days seven of year at each least start at the to schedule to commit themselves employees a“commitment hasand established for leave” system Day” Companythe Overtime a“No Wednesday has made example, For modes. in work diversity programs to support and growth personal and activities formaking time new for also but rest for not only physical programs designed this Company end, the such takes of arange as measures the employees. Company and between To mutual benefits of “work-life design” at creating arelationship aimed of Company aconcept to implement The therefore works lives. personal and lives ofwork enhancing their shape the “designing” by independently thereby and effects multiplier respective generate that employees TLC believes annual holidays. expired but accumulated of number certain a participation, tofor such use activities environmentand conservation in welfare activities that participants allow established Moreover, have regulations been volunteer activities. Company amount from the of their for cost certain the in a year, to subsidies are eligible receive participants System.” per leave to paid of to up days five addition In a“Volunteer Leave Earthquake, TLC has established Japan Great East the after support for recovery in volunteer activities participate who employees For Workshop Workshop &Communication Revitalization Work-Life Design Volunteer Support Tatami resting/meeting room at Ewel, Inc. Ewel, at room Tatami resting/meeting service consultation healthcare mental for card instruction User of activities aimed at closer interaction of employees and and of employees interaction at closer aimed of activities to initiation the led shared perception This communication. lateral integration improved and calling forthem better many of from employees, of inputs incorporate adiversity TLC of Group. the Activities employees around 16,000 configuration involving in abottom-up communication of name an initiative is the to increase “Kusanone Project” to productivity. raise serves and creativethinking at meetings, supports employees, among this kindof surroundings communication the invigorates Using that to createpromote spaces relaxation. flooring tatami with equipped have been meetings forand holding PC. at the hours long working after for example, refreshing and effects, relaxing for its by users praised has been offer The chiropractors. by visiting administered available onceaweek Massage” take can the employees “Office office, TLC head Company’s of the part welfare program, at the As levels. stress to recognize own their for employees year every self-checklist offers program healthcare mental the nursing.Furthermore, and such childcare as problems related including any non-work problems about specialist toavailable for consult the families ofwith employees is program also support mental The institution. external by aspecialized arranged (EAP) program support mental of internal in excess standards. overtime with for and employees exam prefer asecond who those autumn in year inthe each also for spring,and employees for all examinations health periodic TLC provides Moreover, at Ewel, Inc.,areasbreaks for work some employee healthcare, TLC implements mental For Kusanone Project Kusanone Environments Working of Enhancement Healthcare Mental and Checkup Medical of September 2012.of September 32 in held totalas times has been Forum Knowledge the Nature-.” in the Adventuresand -Playing Since FY2004, Co.,MontBell Ltd., “Dreams entitled gave alecture who Discipline-,” Tatsuno, Isamu and CEO and President of Self and Authorities byFinancial the Crisis -Regulation Co., from the Ltd., “Lessons entitled gave alecture who (Japan) Institute Research of PricewaterhouseCoopers current and Chairman Agency Financialthe Services Hirofumi Commissioner them of former Gomi, among Forums. our at speak to figures in many industries different invite we motivation, and leading of learning promoting and companies, leading other with interaction knowledge aimreform culture, ofthe advancing organizational With TLC of Groups. the employees and for executives Forum” “Knowledge called seminars in-house TLC holds Group. in the cooperation the that serves cycle etc. -to create aspontaneous motivatepeople, and from people, learn and meet people, with is to toconnect and come know purpose whose occasions and -through of arange measures project aim is it of the this to customers, provided value creation source are of the increased employees among interaction at all times. customers value for of offering angle from the conceived program service of aone-stop provision the and Group companies The Knowledge Forum Knowledge The Site Web” Special “Kusanone In FY2011,In were lectures, invited to give presenters five and relations concept the that on close Based Knowledge Forum (in-house seminars) (in-house Forum Knowledge Kusanone character image The companies Group all at installed board PR CSR Report 2012-2013

32 Employment and Labor Practices Labor and Employment Efforts for Social Contribution through Business 33 preventive and measures. causes investigate the to sharing in order for inter-departmental Network Information Management Facility by the is managed and in adatabase, is recorded accidentAny that occurs Guidelines,”Design day to improve day. ourapproach BuildingPlanning our “Office Guidelines” and “Universal on and, based measures safety routine in undertaking environment. Weworking therefore care take greatest safebuildings a assuring is for TLC office goal Our facilities commercial and buildings Office Application Triple the of Security ● Outline monitor.TV and camera surveillance with equipped interphones and such auto-locks as devices of kinds through security three protected into that zones are respectively three divided way building from the entrance to condominium each is condominium, the Series condominiums BRANZ of the guideline.”in our“security of case in the example, For planning phases. planning construction and schematic during specifications and appliances buildings’ structures, of our characteristics performance the verify carefully we years, over the management and development of product experiences and know-how of the compilation services. and of ourproducts comfort and equipment, prevention crime and of disaster installation to inmaintain order high quality, safety, service after-sales to construction, design, from schematic project residential of stage at each drawing patrolling and the inspection such ensuring as checks quality strict TLChousings, conduct condominiums detached and Planning developing and housings detached and Condominiums communities. tobuild helping through and services and products by its provided security” and “safety the enhancing and by maintaining communities tolocal contributes Group TLC The Contribution to Local Community Ensuring Safety and Security for Social ContributionEfforts through Business with camera interphone Communal Windbreak room This is one of the self-imposed requirements, among among requirements, self-imposed of the is one This idea fundamental prevention, the crime outline we For “planning the on Based is a which checklist” Achieving High Quality High Achieving Visitor CSR Report 2012-2013 Auto-lock releaseafterclearancebytheresident Visitor call with camera interphone Communal Entrance hall Visitor handset cordless Interphone Front door Visitor monitor with TV base unit Interphone Visitor call Room Resident provision of condominiums which can satisfy customers. satisfy of can condominiums which provision aiming at techniques, condominium management to improve in effort associations for management seminars Tokyu Community Corporation implements Condominium management market.the on put be will institution inspection guaranteed by outside reinforces Finally, structure. their needed, if properties company the purchased, and which homes detached used of selling time at the assessments resistant seismic and building inspections Corporation implements Tokyu Resort facilities Resort Building Standard Act. requiredby tocurrent level the Japanese structures the reinforce and assessment, resistant seismic conduct also of earthquake, we in case continuity business tenants’ Facilities*. Office Public Other and our assure order to In for Type Government standard II resistance seismic the level of performance equivalent space,the meet to floor *  tsubo overwith buildings 3,000 office new to make designs, TLC’s structural cutting-edge other eligible as a “Livable Guaranteeable Housing.” Guaranteeable a“Livable as eligible also Buyers abuilding offering with ahead go buildingof the can and for defects liability statutory from the release an effective tohandover buyer. the date the of guarantee the with beginning aone-year with protected is verified safety its and inspected has been structure which residence existing residence. An existing purchase of or an sale the with guarantee associated Guarantee Service,” aone-year Intermediary “Livable 2012, October In its offering Tokyu started Inc. Livable, and structural functions. structural and life of safety for implemented be to have measures Specific work. repair major require that damage serious without shakes severe withstand to constructed and designed be should structure The Facilities: Office Public Other and Government II Type for standard resistance seismic The The seller, on the other hand, obtains the advantage of seller, of The advantage hand, the other the on obtains in Pre-owned Residencesin Pre-owned Transactions for Guarantee One-year after the hand-over. the after months three first the only covers liability for defects, which normally is valid for longer than the statutory insurance that aone-year obtain and to purchase decide result they before inspection to the know get can (9,917m 2 ) of anemergency. in case equipment other and stoves, turn into can which cooking seats bench toilets, manhole of temporary available use the and warehouse stockpile relief of adisaster for installation the provides agreement time.The for first the government City Kawaguchi the with home” was concluded getting difficulty with 2014,in January “Agreement accepting on people for completion scheduled City, Prefecture) Saitama disaster. Gate Tower South the For (Kawaguchi Kawaguchi natural against defenses to strengthen governments local with in cooperation working TLC has been Disaster response training (Tokyu Relocation Co., Ltd.) Relocation (Tokyu training response Disaster handbooks. through information Distributing condominium association for their disaster preparedness. for disaster their condominium association members. board to condominium association methods building maintenance proper and instruments prevention regarding disaster ideas useful and seminars offers condominiums.) some at Tokyu Community’s Technology Center (excluding areprevention, fireconducted drills, events and other P. (see Program 13-14,) crime/disaster on seminars Support” “BRANZ In are prevention described. disaster forand measures crime and condominium management of knowledge basic in which Handbook” Life prevent furniture from falling, “Condominium wellas as to how for example, are explained, earthquakes against Countermeasures”Seismic countermeasures in which TLC’s for Guidebook “DIY condominiums distribute A mutual aid agreement in case of disaster was was of disaster in case A mutual agreement aid It also put together “Disaster Control “Disaster Guide” together put also It for each Tokyu Community Corporation, hand, other the on the Cooperation with Local Governments Local with Cooperation the through Disaster against Defenses Strengthened Strengthening Disaster Response Capabilities Response Disaster Strengthening stockpile. (Excluding some condominiums) some (Excluding stockpile. areastorage and criteria the of defined and households, in place according offor resident to number stockpile the Earthquake. Japan planning wake in the occurrence of Great the of East the contingency disaster other and enhanced stockpile facilities TLC of Groupfurther the individual toilets, of up emergency setting and of food such astockpile as for in disasters, preparation taken actions Having various Reserve storage of “BRANZ City Konandai Uguisu no mori” no Uguisu Konandai City “BRANZ of storage Reserve disaster response regulations. response disaster is and formulating involvedin the of Home Getting Ward Shibuya the CouncilDifficulty Area with for People in participates Group the offices, TLC has multiple where in Tokyo’s enterprise. Also sector private Ward, Shibuya a involving occasion such first markingthe shelters), evacuation (welfare shelters evacuation secondary as Bajikouenfor elderly, Grancreer and the Seijo Grancreer facilities residential of the for registration the provides Tokyo’s with also concluded Ward, Setagaya which Condominiums of BRANZ Series have reserve storages storages have reserve Series Condominiums of BRANZ Property Offices Property Prevention Fire Certified Excellent as Designated Kamata Stay Tokyu and Ikebukuro Stay Tokyu and comfort. and security with guests provide that environments create to promoted are measures other and Operations Stay. Tokyu at month each exercised are drills evacuation and prevention chains. hotel business of operators few by only held is which designation, this for qualify to order in met be must requirements 15. Strict of 14 to out designation this bearing establishments Stay of Tokyu number the bringing offices, property prevention fire certified excellent designated were Kamata Stay Tokyu and Ikebukuro Stay Tokyu 2012, the January In Stockpile in Preparation for Disasters for Stockpile Preparation in Additionally, fire TOPICS Tokyu Stay Kamata Stay Tokyu CSR Report 2012-2013

34 Efforts for Social Contribution through Business through Contribution Social for Efforts Efforts for Social Contribution through Business 35 Corporation) Community (Tokyu Courses Lifesaving Standard Co., Ltd.) Relocation (Tokyu Courses Lifesaving Standard facilities services. and of our to ensure safety enrollment courses in lifesaving including approaches various Companies implement also Co., Inc.,Design, Tokyu Relocation Ltd., Group other and Corporation, Tokyu E-Life Service Inc.,Oasis, Tokyu Resort Corporation, Tokyu Community Corporation, Tokyu Sports falling by aftershocks. building materials caused by or building collapse caused disasters prevent secondary to in order building damages post-earthquake assess is to of inspectors The role were certified. employees 2012,September 65Corporation Tokyu Homes of EvaluationRisk Buildings of Inspector. Damaged As Post-Earthquake for Temporary certification to attain employees its Corporation encourages Tokyu Homes Tokyu Land Corporation, Tokyu Land SC Management Corporation, Management Tokyu SC Tokyu Land Land attended to the accident. the to attended who doctor medical the and members staff four the to Chief Fire the from appreciation of a letter awarded Department Fire Tokyo the response, In days. within recovery full a undergo to patient the allowing AED, an using measures emergency administered staff exercising, while arrest acardiopulmonary suffered Honkomagome in Oasis Sports Tokyu the of avisitor When facilities. all at deployed are (AED) defibrillators external automated and courses lifesaving emergency take employees all Inc., Oasis, Sports At Tokyu Care Lifesaving Emergency Providing for Members Staff Four to Appreciation of Letter Awards Department Fire Tokyo Emergency Lifesaving Courses Emergency / Inspector Buildings Evaluation Damaged of TOPICS CSR Report 2012-2013

were put in place for emergency aid. inwere put place for emergency children from crime. “Children Call 110” Emergency entrances at the to protect displaysign groundthe level the on located shops 30 area, over metropolitan in the shops Livable’s real estate danger. are faced they with Tokyuin case the Among place for asafe children to thatprogram provides to run “Children the has joined Inc. Call 110” Emergency Recognizing this issue, ofinterest society. Tokyu Livable, children’s aprime accidents, and has become safety to crimes of children are subject increasing numbers As Local clean-up campaign clean-up Local 110” Call sticker Emergency “Children surrounding neighborhood. in its activities clean-up conducts voluntarily facility communities. in various events other and festivals, make and to fireworks, donations We co-sponsor also campaigns. and clean-up activities safety traffic in local TLC by Group, the condominiums managed part took and communities. revitalizelocal and employees among aim ofthe communication promoting with events in local participates TLC Groupproactively The Moreover, at 11 area, AEDs metropolitan in the bases Moreover, each business establishment and and Moreover, establishment business each of atfestivals summer ran we booths example, For Aiming to Be a Community-based Company to Be aCommunity-based Aiming Campaign 110 Call Emergency Children Initiative the for Employees of the Palau Pacific Resort Pacific Palau the of Employees the President of Palau awarded. was President the of Palau. from Additionally, of appreciation society aletter Congress Palauand to for National ourcontribution the council government from Koror state acknowledgement special was awarded Resort Palau. Palau 2009, Pacific In of development overall and economic standards living improvement of tocontributed widespread greatly the have activities We are that to proud ourbusiness say industry. training professional given hospitality in the years. over the human resource development and creation of job role has it taken animportant also on resorts. renowned Palau world of the one to islands making of 100the a year soaring thousand, to Palau few of grewfrom visitors only thousands number the impacts; in Palau.hotel has had tremendous open The hotel ever to world class first the is Resort Palau Pacific About 90% of our hotel workers are hired locally and and of are ourhotel workers hired locally 90% About but visitors, contributed to hotel not only attracting The Yume Sora are public, the from solicited proposals 500 of out selected animals, three the of names The events. from derived income with and customers by donated system point card facility’s the from points with funded nearby, located Zoo Tennoji the to donated were animals) small (hoofed hyraxes cape three Mall, Q’s Park Market Abeno At the the cape hyraxes cape the of donation the of Notice Donation of Cape Hyraxes to the Tennoji Zoo Tennoji the to Hyraxes Cape of Donation picture books to pediatric hospital wards. wards. hospital pediatric to books picture of donations and culture” “Ame-chan Osaka’s transmitting Amemura Abeno the as such efforts for appreciation of out Award,” Region Award, Marketing “Japan the 2011. December since display public on been have They location. the of development further the Contributing to the Development of Palau of Development to the Contributing Moreover, the Abeno Market Park Q’s Mall was awarded awarded was Mall Q’s Park Market Abeno the Moreover, TOPICS (dream), and Hikari and (dream), (light), reflecting the hope for for hope the reflecting (light), Abeno Amemura Abeno (sky), (sky), Award” 2011 of the Award. Design Good Design Model “Business the with honored was it which for and bringing stimulus to for region in region, the the to by truck astore locales of taking idea of the novelty the highfor praise has earned store Tokyu movable The Hands market. freshproduct or warehouse abusy to resemble items,features and intended interiors seasonal wellas as items of popular merchandise handles store The locales. franchise for in alimited regional time ashort-term as up Tokyu Inc.’s Hands, “Truck Market” format is astore set Group. of the CSRthe activities in interest students’ participating in captivating succeeded had thatlectures asign was the lecture the after questions “Activitiesand TLC of Group.” the of number large The for Corporations to in Engage CSR” Necessity “The commitmentto CSR astrong activities. with corporations had invited university the lecture, the For course. anoptional as activities conservation environmental and contributions social corporations’ on a course provides Sciences of Social and Human Faculty Arts, CSRcorporations’ activities. on lecture to provide request university’s the upon in Shibuya Ward, office head the near located University, to Women’s Showa lecturers as TLC dispatchedemployees CSR lecture at Showa Women’s University Women’s Showa at lecture CSR Truck Market The topics of the lecture delivered in July 2012 in July delivered lecture of the topics The were Liberal of Contemporary Department university’s The Regional Locales Enlivens Movable Tokyu Hands CSR on Lectures University for Lecturers of Dispatch CSR Report 2012-2013

36 Efforts for Social Contribution through Business through Contribution Social for Efforts Efforts for Social Contribution through Business 37 2011, Work-Life “Fourth anevent Ewel, held called Inc. tofor promote work-life companies balance. November In service company has awork-care support The (WELBOX.) menus package welfare benefit and Ewel, offers Inc. region. of the residents to support for and activities Earthquake Japan Great East by the for fundschildren are donated used affected The foundation “Save Childrenincorporated the Japan.” interest to arepublic donated the fees event participation from income and Tokyu of the Diary Original Hands sales from revenues sales of the part example, For customers. its with together activities contribution in social engages Inc. know-how, and Tokyu merchandise Hands, its Through areas parks. and of residential development underlying design landscaping Exterior, Inc.: Ishikatsu and club; at sports work Inc.: Oasis, Tokyu Sports experience: for work opportunities following TLC the GroupCompanies the offer students, work. to experience opportunities offer to events diverse TLC Groupholds the experience, work think and of future through of asociety understanding their aim ofchildren the helping deepen With life. affluent an lead can ages of all women and men which in asociety toforming tocontribute services various provides Group TLC elderly, the the for comfort day-to-day and of childcare ease toprovide order In for(Support Child-raising and Nursing Care) with aLow Birthrate Meeting the of Needs Aging Society For example, targeting local junior high school junior high school local targeting example, For For Promoting Work-Life Promoting For Balance Children’s in Cooperation Work Experience Activities for Children for Activities Assistance NPOs’ for Support CSR Report 2012-2013 parents in the Great East Japan Earthquake free-of-charge. Earthquake Japan Great in East the parents for have Program children lost who Kids any of its one through offering activities support providing has been Inc. Oasis, Tokyu Sports (FIA), of Japan Association Industry life sportsmanship. and for social necessary improve skills, their teach and manners to of make children, events the healthyholds bodies Corporation Service Tokyu education, Resort ethical and to social for a view free. With golfers from professional invited and to coaching receive by lottery were selected pupils from 450 applicants school 85 elementary (JGC), Conference Golfer Junior of Japan NPO with collaboration Club. Golf In Asakura Lesson” at the “Summer Golf Junior 2012, August In Corporation held Service Tokyu Resort other things. other among for presents, paper for colored held was workshop Takeda ahands-on and alecturer as welcomed was Balance Children.” and for Parents Soun calligrapher The Scene of the Summer Junior Golf Lesson Golf Junior Summer the of Scene aworkshop for Takeda, invited Soun Calligrapher Moreover, cooperating with a request from the Fitness Fitness from the Moreover, arequest with cooperating Events to Support Children’s to Support Growth Events New Year’s party at the group homes group the at Year’s party New to promote the acquisition of certifications will continue. ofto certifications acquisition promote the in FY2012 employees Efforts have acquired certifications. Many new of the to visitors. skills the requiredto attend assistance skills and hospitality have Care-fitters Certified Association. Service Care-Fit Nippon from anNPO, certifications to acquire Care-fitter staff the promoting barrier-free advancing facilities and Corporation has been Service facilities, Tokyu Resort at resort comfortable feel to and enjoy people challenged physically and elderly For for residents. for the building acommunity support 13 provides and with in 2004 units), Eda (opened Lifely at the for residents solicitation the and in operations 2012, of July As for residents. Company the engaged was events and elderly, classes various holds and independent for of grouphomes operation and construction for residents. healthcare provide doctors affiliated and nurses in-house addition, In courses. lifesaving standard or are all requiredto Staff takecourses AED reservations. for need no 365ayear with meals days three offers room life diningto evenmore. enhance The everyday their events recreational and of learning avariety and services, hotel-like baths, common large dining rooms, open activities. daily other bathsand meals, with assistance 24-hour residents to offer are and staffed care nursing require who hand, other the on are for people residences, Carelife, spaces. common and excellent spaces living with to secure and safe enjoy for residents ofrange services feature and are for healthy wide elderly for elderly the facilities Residential residences. care and residences, senior 2012 of as September elderly the into that are categorized environment. living “Grancreer” secure and safe acomfortable, that assures housing series oursenior by operating lifestyles of senior aspects various support Inc. Design, TLC Tokyu and E-Life Tokyu Homes Corporation is engaged mainly in Corporation is engaged Tokyu Homes At enjoy facilities for elderly, residential the residents are 10There “Grancreer facilities for Series” residential and Barrier-free Care-fitters Certified Promoting Seniors for Environment Living High-quality Provision of area have completed the Dementia Supporter Training. Supporter Dementia area have the completed metropolitan in the condominiums’ building managers) Currently, dementia. with (TLC Mates residents all Amenity condominium skills with communication effective well as as of dementia accurate teaches program knowledge The since March Supporters* 2008. for Dementia Community Corporation has atraining launched program of dementia. understanding haveand correct aware to of be need we increasingly aging society, the In *  every community always a safe and secure hometown. secure and asafe always community every making nationwide, million one to supporters dementia of number the increase to campaign Supporters” Dementia Million Train to One Caravan a “Nationwide launched Welfare and Labour of Health, Ministry Japanese the Concurrently, Supporters.” “Dementia become and families, their and dementia with people for watch to skills necessary learn Participants associations. trade and municipalities local by co-hosted are programs training Supporter mate”,) “Caravan Dementia (called lecturers as dementia on Taught experts by Supporters: Dementia In recognition of the issue of dementia, Tokyu of dementia, issue of the recognition In the Grancreer Cultural Fund Cultural Grancreer the of Activities and Establishment in future. in Hinohara. Shigeaki with meeting lecture a as well as Orchestra, Symphony NHK the of members by formed aquartet by given was aconcert Hall, Seijo the at Inc., Design, E-Life Tokyu of anniversary founding 10th the Yokoyama. Kanako and Teiko Maehashi violinists the and Tsutsumi Tsuyoshi cellist the including facilities, Grancreer various the at concerts give to invited were musicians prominent active globally of anumber Moreover, performed. was Hospital International Luke’s St. of President Honorary Hinohara, Shigeaki by produced Leaf” the Freddie of Fall “The entitled a musical residents. from donations by possible made is fund This activities. cultural of life afulfilled enjoy occupants residence senior helping of aim the with Fund” Cultural “Grancreer the established Inc. Design, 2011, E-Life Tokyu December In Dementia Supporter Training Supporter Dementia Cultural events of this kind will continue to be held held be to continue will kind this of events Cultural commemorating event an with 2012, together May In fund, the of founding the at event acommemorative As TOPICS (Grancreer Utsukushigaoka) (Grancreer Teiko Maehashi with Concert CSR Report 2012-2013

38 Efforts for Social Contribution through Business through Contribution Social for Efforts TLC Group Overview (as of the end of March 2012) Major Group Companies See the website for each company for further details.

The TLC Group comprises a number of affiliated companies and a total of about 16,000 employees across Tokyu Land Corporation (TLC) Tokyu Community Corporation (Listed on the 1st section of TSE) (Listed on the 1st section of TSE) the Group. The TLC Group provides comprehensive solutions and is a producer of comprehensive lifestyle As a comprehensive real estate developer, the Tokyu Land Corporation is Centered on a track record in condominium and building management, Tokyu services for the needs of our customer in areas such as sales, leasing, management, and real estate agen- developing business to achieve an affluent lifestyle that harmonizes human beings Community Corporation is engaged in the provision of total living service by with the environment through business activities such as “office buildings,” offering support in creating comfortable residential and business environments. cy services, contracted construction, property management, and retail sales. “commercial facilities,” “housing,” “resorts,” and “residential facilities for the elderly and leasing.” TLC is committed to responding to social issues and creating new value through business activities of TLC and its group companies. URL:http://www.tokyu-land.co.jp/ Condominiums, Detached Homes, Holiday Homes Tokyu Livable, Inc. Leasing of real estate (Office buildings, Commercial (Listed on the 1st section of TSE) Real estate property management Facilities, Housing, Hotels) Tokyu Livable, Inc. engages in total real estate distribution business operations through a nationwide branch network with four business mainstays in real estate Real Estate Investment and Management trading and leasing intermediation, distribution of newly built condominiums and (Real estate fund business) detached housings, real estate leasing operations, and real estate sales.

Tokyu Hands, Inc. Tokyu Homes Corporation With the company slogan of “Hint Market,” Tokyu Hands, Inc. provides hints to As a total housing solution company, Tokyu Homes Corporation engages in Real Estate Sales make our lifestyle happier and more affluent through a wide range of products proposing and implementing residential propositions to customers for new and various events, and helps individual customers to create their own unique residential construction, renovations, interior decoration, and residential care with lifestyle. In addition to 26 Tokyu Hands, Inc. stores all over Japan, “HANDS NET” the aim of providing high-quality residential solutions. an online store, and other services. Property Management Leasing of Real Estate

Tokyu Relocation Co., Ltd. Tokyu Sports Oasis, Inc. Tokyu Relocation Co., Ltd. offers a range of diverse residential services including Tokyu Sports Oasis, Inc. operates membership fitness clubs centered on the Tokyo rental housing management, corporate housing service, as well as convenient metropolitan area and the Kansai region providing the full range from serious monthly condominium rentals for residents on business or training assignments exercise programs to relaxation. Responsive to clients diverse needs and highly Management Retail Sales and “Tokyu Stay”, a hotel for long stay. trusted by its local customers.

Ewel, Inc. Agency services for welfare programs Ishikatsu Exterior, Inc. With operations based on welfare sub-contract service, Ewel, Inc. is a one-stop Ishikatsu Exterior, Inc. engages in environment maintenance through landscaping Multi-purpose resorts Contracted Construction Real Estate Agents Product retailing welfare service provider for corporations with consulting and system response covering the range from family residences to resorts based on a total engineering Membership resort hotels capabilities based on a track record in areas such as the provision of the WELBOX system that melds craftsmanship with planning and design capabilities. Ski areas/Golf courses benefit package menu and the introduction of and operations support for Residential facilities cafeteria plans. for the elderly Other Businesses Membership fitness club Tokyu Land Capital Management, Inc. Asset Management TLC Comforia Investment Asset Management An organizer and operator of “boutique-style” funds with fund-specific distinctive Management Inc. characteristics geared at domestic and foreign institutional investors and pension Investment management firm of Comforia Residential REIT Inc., which invests funds for investment in rental condominiums and commercial facilities. mainly in rental residential real estate. As a professional body for real estate management, TLC Comforia Investment Management Inc. offers high-quality real estate investment and management services.

Custom-built housing Real estate agent services Renovations TLC Activia Investment Management Inc. Asset Management Tokyu Land SC Management Corporation Landscaping works Sub-contracting of the sale of real estate Asset management firm of Activia Properties Inc., a real estate investment trust Tokyu Land SC Management Corporation engages in commercial facility Agent for welfare programs company for investment in commercial facilities and office buildings, etc. TLC operation, management, planning, and consulting, with the aim of creating Activia Investment Management Inc. emphasizes stable asset management Research and study individualistic, lively, and highly appealing commercial facilities and spaces, with and is committed to gaining the trust and confidence of investors and all contribution to the society and development of local communities. Real estate appraisal other stakeholders. Financial Data

● Financial Summary (consolidated) (Unit: ¥ billion) ● Breakdown of Operating Revenue by Segment (consolidated) Tokyu Resort Service Corporation Tokyu Resort Corporation Consolidated FY 2009 FY 2010 FY 2011 1.3% Comprehensive resort management company engaged in resort facility Tokyu Resort Corporation is a nationwide specialist firm in holiday home Leasing of Real Estate 6.6% management. As a “resort entertainment proposal company,” Tokyu resorts, covering the range from new commission sales to intermediation in Operating Revenue 5,521 5,714 5,568 Real Estate Sales Resort Service Corporation aims to establish itself as a leading company in holiday homes, resort condominiums, and the membership resort hotel Tokyu Operating Income 355 625 501 10.4% 21.9 % resort management. Harvest Club. Retail Sales Ordinary Income 282 549 349 Property Management Net Income 111 116 342 11.6 % Contracted Construction Total Assets 10,554 11,614 17,448 Tokyu E-Life Design, Inc. Tokyu Living & Lifestyle Research Research and Study Engaged in the management and operations of senior housing facilities and Institute Inc. Total Net Assets 2,310 2,398 2,753 Management 13.0 % nursing homes, emphasizing a comfortable and warm atmosphere. Tokyu E-Life Tokyu Living ＆ Lifestyle Research Institute Inc. is a think tank engaged in 20.3% (Unit: ¥) Real-estate Agents Design, Inc. is committed to provide safe and convenient surroundings for seniors marketing of real estate, living life, urban development, resorts, and other using its expertise in residence creation and facility operations. services, and engaged in the provision of environment management support. Dividends per share 7.00 7.00 7.00 14.9 % Other Businesses

Real Estate Sales Leasing of Real Estate Retail Sales Property Management Contracted Construction Management Real-estate Agents Other Businesses

39 CSR Report 2012-2013 CSR Report 2012-2013 40 Third-party Opinion

Tomonari Yashiro Professor, Institute of Industrial Science, the University of Tokyo

Profile Graduated PhD from the Graduate School of Engineering of the University Third-party Opinion Acknowledgement of Tokyo (Doctor of Engineering). Worked as a research associate at the Building Research Institute of the Ministry of Construction, and an associate professor at the University of Tokyo Graduate School. From April 2009 until March 2012 he has worked as the head of the Institute of Industrial Science, the University of Tokyo. Holds the current position since 2001.

TLC has been engaged in corporate activities that give stakeholders and the issues interconnecting the diverse substance to the Tokyu Group’s Mission Statement: stakeholder constituencies would have been helpful. Ushio Okamoto Director and Executive Vice President “We will create a beautiful living environment, (3) Effective CSR implementation requires, for Tokyu Land Corporation where each person can pursue individual happiness example, in the form of a PDCA cycle, the reviewing in a harmonious society.” Reading the information of activities, their effectiveness, and continuous about the CSR efforts that intersperse this report improvements. From the next fiscal year, it would I am grateful for the commentary of Professor pointed out, in many areas, experience has (especially about efforts to improve customer be desirable for reports to present an underlying Yashiro on the CSR related efforts of the TLC yet to be accumulated. In future, in order satisfaction and employment and labor practices) CSR roadmap and based on that roadmap offer Group and the content of the CSR report. to ensure that we reach a greater number strongly communicates the DNA inherited from the information on the status of progress. I take the measure of appreciation afforded of stakeholders, we will practice exhaustive predecessor company Den-en Toshi Co., Ltd. founded (4) This report covers five topical main areas, the corporate culture inherited by the Group as information disclosure including also our in 1918. I regard this DNA as the essence of modern comprised of efforts for environmental conservation, an expression of recognition for our CSR efforts activities in the other areas mentioned. Japan’s finest achievements and it is my strong wish management structure, improving customer to date, which serves to reaffirm my resolve to The TLC Group understands that responding that it may be preserved and developed, unaffected by satisfaction, employment and labor practices, and continue this valuable tradition also in to the expectations of society through any upsets that Japan might face in the time ahead. efforts for social contribution through business. the future. our operations and contributing to the CSR reports are regarded as a means for However, the ISO26000 international standard for The observations regarding active sustainable development of society are the CSR communicating the duty of accountability to CSR (JIS Z26000 Guidance on social responsibility) information dissemination by management and management issues of the TLC Group. Based stakeholders about the activities of corporations as proposes the seven core subjects of organizational the scarcity of space dedicated to stakeholders on this understanding, we will persist in our members of society. This is why in the following, governance, human rights, labor practices, the other than customers and employees will be daily efforts to be a corporate group rather than contemplating the content of CSR activities environment, fair operating practices, consumer addressed with sincerity. The Group’s history in which our stakeholders place their trust themselves, I would like to reflect on the question of issues, and community involvement and development. of CSR report issuance is still young. In order and confidence. whether this report succeeds in satisfying the interests A comparison of the two shows that the five main to prepare a platform for CSR promotion, For the various questions and concerns that of stakeholders. areas of this report cover the majority of the seven first of all, priority has been given to creating might present themselves in the future, I would (1) In a CSR report, top management is expected core subjects, but the descriptions concerning human pages that easily communicate themselves to like to request the continued guidance of to express in specific detail what constitutes the rights and fair operating practices seem to lack customers and general readers. As has been Professor Yashiro. Thank you. corporate social responsibility of their corporation compared with the other topics. Conceivably, this is and in what way management will become active because TLC regards these matters as self-understood in fulfilling that responsibility. In this report, the and not requiring special mention. However, in the relevant section would appear to be the conversation light of forecasts predicting that a growing number with Mr. Shiro Wakui at the beginning, but from of Japanese corporations will prepare CSR reports the matters expressed, a comprehensive, systematic structured consistent with the seven core subjects of understanding cannot be gained. It would be ISO26000, I think that from the next fiscal year reports desirable, beginning with the next fiscal year, for should treat human rights and fair operating practices reports to comprehensively and systematically explain in some more detail. management’s perception of social responsibility and (5) Furthermore, the subjects of sustainable management’s active involvement. consumption, employment creation, technology (2) The wide-ranging business scope of the development and access, wealth and income creation, TLC Group suggests a wide and varied roster and social investment, among others, which are raised of stakeholders. Compared with customers and by ISO26000, should also be considered for treatment employees, this report appears to say little about in some form beginning with next year’s report. other stakeholders. A comprehensive description of all

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