REALISING POTENTIAL ANNUAL REPORT 2018–19 SUPPORTING CHILDREN CONTENTS AND ADULTS WITH DISABILITY TO REALISE ABOUT NORTHCOTT 1 THEIR POTENTIAL AND CHAIRMAN’S REPORT 2 ACHIEVE THEIR GOALS CEO’S REPORT 3 OUR CUSTOMERS 4

OUR NAME OUR SERVICES Northcott is named in honour of the first - COORDINATION OF SUPPORTS 7 Australian-born Governor of NSW, Lieutenant- General, Sir John Northcott, who was Northcott’s - EARLY CHILDHOOD EARLY INTERVENTION 10 Patron from 1946–57. - EVERYDAY LIFE SKILLS 14

OUR PURPOSE - HOUSING AND Build an inclusive society where people can live SUPPORTED INDEPENDENT LIVING 18 the life they choose. - SEXUALITY AND RELATIONSHIP EDUCATION 22 OUR VISION - SHORT BREAKS AND OUTINGS 26 Grow our services because customers choose us as their provider of choice. - THERAPY 30

OUR VALUES - VOCATIONAL SKILLS 34 We strive to foster a workplace where staff are: ENABLING AN EFFECTIVE ORGANISATION

• Friendly and Considerate - ORGANISATIONAL STRUCTURE 39

• Committed and Enthusiastic - OUR BOARD 40 • Innovative and Responsive - OUR LEADERSHIP TEAM 42 • Ethical and Courageous • Professional and Competent - OUR TEAM 44 - WORKPLACE HEALTH AND SAFETY 50

- QUALITY AND PRACTICE 52

- GOVERNANCE 54

- FUNDRAISING 56

- NORTHCOTT INNOVATION 62

- THE SPINECARE FOUNDATION 65 Traditional Custodians - FINANCIAL SUMMARY 66 We acknowledge the Traditional Custodians of the land where we work and pay our respects to their Elders, past, present and future. - INVESTMENT SUMMARY 69

Together we acknowledge the contributions of Aboriginal Australians - ACKNOWLEDGEMENTS 70 and non-Aboriginal Australians with disability to this country, and reaffirm Northcott’s purpose of building an inclusive society where - CORPORATE AND STRATEGIC PARTNERS 71 people can live the life they choose. - MEMBERS 72

Annual Report (Part 1) and Financial Report (Part 2) Together these documents report on Northcott’s activities and achievements in relation to our services, support and financial performance during 2018–19. They are written for Northcott’s stakeholders, which include existing and potential customers and their families and carers, staff, donors, volunteers, community partners, other service providers and businesses, and government agencies. The Financial Report 2018–19 containing the full financial statements is available at www.northcott.com.au.

ii ABOUT NORTHCOTT

What do we do? OUR HISTORY Northcott provides personalised and dynamic support, delivered by a Northcott began in 1929 as committed team who will optimise the NSW Society for Crippled and maximise support and services Children. Founded by the for every customer. Rotary Club of Sydney, the Society’s initial work was Our experience and expertise gives driven by the polio epidemic confidence to our customers that and the growing number of they are in trustworthy hands. children affected by illnesses Our commitment to innovation such as polio and tuberculosis. and pushing boundaries allows At that time, Northcott us to tackle challenges which are provided services to children creating barriers for our customers who had been isolated or to reach their potential. excluded from the community Northcott’s diverse range of service due to illness or disability. offerings and strong community partnerships give customers easy access to the supports they need or want through a single gateway from OUR PATRON Who is Northcott? our many locations. In June 2019 we were Northcott is a not-for-profit disability delighted to welcome Her service provider that works with What is our promise Excellency the Honourable customers to realise their potential. Margaret Beazley AO QC, to each customer? As one of Australia’s largest Governor of New South not-for-profit disability service We will work creatively and Wales, as Northcott’s Vice organisations, we provide services relentlessly with each customer Regal Patron. We look from metropolitan and regional to unlock, discover and unleash forward to working with locations throughout NSW and the their potential, supporting and Her Excellency in supporting ACT. Our work is backed by 90 years empowering them to be the best people with disability to live of experience and expertise in the they can be now and in the future. the life they choose. disability service industry. Our customers are not numbers, We also thank our former A registered NDIS provider, we they are unique individuals. We Patron, His Excellency employ more than 2,000 staff and will personalise our services to General The Honourable provide empowering, personalised each customer’s current and David Hurley AC DSC services to over 13,500 people with future needs and goals, every (Ret’d), Governor General disability and their families and single one, to ensure their of Australia, and his wife carers each year. development and growth. Mrs Linda Hurley for their support of Northcott and As advocates for our customers’ people with disability. inclusion, we will empower them with confidence, choice and Governors of New South opportunity so they can live their Wales have been associated life, as they choose, in their own way. with Northcott since the first Australian-born Governor of New South Wales, Sir John Northcott, became our Patron in 1946.

1 CHAIRMAN’S REPORT

THE 2019 FINANCIAL YEAR – OUR 90TH YEAR – WAS A STRONG ONE FOR NORTHCOTT. WE HAVE CONTINUED TO FINE-TUNE OUR OPERATIONS AND FURTHER DEVELOP OUR SKILLS AND CAPABILITIES TO PROVIDE EXCELLENT SERVICES TO OUR CUSTOMERS.

Financially, Northcott had a very Being a member of the AFA good year, with some one-off items Ability Roundtable benchmarking boosting the final result and further group has also been valuable. This strengthening our balance sheet. platform provides an important We were grateful to receive a very data source against which we can significant bequest from Pieter assess service levels and efficiency. Huveneers, a long-time, generous The successful completion of a supporter who passed away in 2017. certification audit of our operations against the NDIS Practice Standards The transition of accommodation and Quality Indicators was further and respite services acquired endorsement that our commitment from the NSW Government in to quality and safeguarding November 2017 continues and measures is making a difference. there is great progress in fully integrating the operations and It is with great respect that I mark culture within Northcott. Although the passing this year of Jean Garside we had to make some hard OBE, a ‘Northcott Notable’. Miss decisions in relation to regional Garside began her career with The office closures, I am confident NSW Society for Crippled Children our business model will support a in 1940 and continued a long sustainable future for Northcott. association with our organisation through various roles including as a Northcott has now completed a full Board Director from 1986 to 1989. year of delivering Early Childhood Early Intervention services as an Finally, a big thank you to our CEO, NDIS Partner in the Community. Kerry Stubbs, her executive team The team has achieved great and all staff, for their hard work outcomes in terms of meeting and efforts. The breadth of our targets and supporting families operations and the range of services to access NDIS funding and we provide means that Northcott services for their young children. is a very complex organisation to manage. The Board is very Our membership of Ability thankful for all of your wonderful First Australia (AFA) continues contributions during the past year. to serve us well, particularly in relation to managing NDIS issues. Northcott and AFA have very strong relationships at all levels of government and with the National Disability Insurance Agency. MICHAEL BRIGGS CHAIRMAN

2 CEO’S REPORT

NORTHCOTT BEGAN THE 2018–19 FINANCIAL YEAR WITH A REVITALISATION OF WHAT WE ARE REALLY HERE TO ACHIEVE AND A RENEWED FOCUS ON HOW WE CAN BEST SUPPORT OUR CUSTOMERS.

In recent years — with the support staff and we continue to introduction of the National provide training and education Disability Insurance Scheme to enable them to do their work (NDIS) and the acquisition of well, in a supportive environment. accommodation and respite services I am pleased that the new staff from the NSW Government — we who transferred from the NSW have necessarily been heavily Government almost two years ago concerned with systems, processes, have smoothly transitioned. While financial sustainability and all the running two different staff systems myriad tasks that need to be done to has been complicated, and cannot ensure we meet the requirements continue forever, everyone has of those who measure and review worked very hard to make it work our work. This financial year we were for customers. pleased to be able to properly turn our attention once again to how we In April we welcomed the can better provide services to the establishment of the Royal people who choose Northcott. Commission into Violence, Abuse, Neglect and Exploitation of People More than ever standards of with Disability, which will focus customer service and safety will, greater attention on disability quite rightly, be the way we are service provision over the next few judged. We intend to continue to years. We will participate in the be a provider of quality services Royal Commission with the aim of that meet customer needs and improving the system for people drive inclusion in the community for with disability, and redressing past people with disability. injustices that are uncovered.

There are many exciting projects In closing, I would like to thank the underway that aim to make us Board, management team, all staff, better at what we do. Several of donors and community supporters these directly involve our customers for the support they have given in co-designing services, monitoring Northcott this year. how we do things and giving us feedback. Many examples of service improvements are found in this annual report.

Quality services are not possible without excellent staff. Recruitment KERRY STUBBS and retention are major issues for CEO us as the need for staff grows with our expansion. We have several important initiatives underway to

3 OUR CUSTOMERS

IN 2018–19, OUR SUPPORTS AND SERVICES REACHED MORE THAN 9,600 CUSTOMERS LIVING IN NEW SOUTH WALES AND THE AUSTRALIAN CAPITAL TERRITORY, PLUS THOUSANDS MORE FAMILY MEMBERS AND CARERS.

NUMBER OF CUSTOMERS WE SUPPORTED

14/15 4,837

15/16 5,545

16/17 6,004

17/18 6,521

18/19 9,679*

0 1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 10,000

*As an NDIS Partner in the Community, Northcott began delivering Early Childhood Early Intervention (ECEI) services from 1 July 2018. This figure includes 5,321 ECEI customers who were supported to have their NDIS Plans approved in 2018–19.

OUR CUSTOMERS’ AGES 2018–19

41+ 10% 39% 0-5

36–40 2% 31–35 2% 26–30 3%

21–25 5%

16–20 8%

11–15 6%

25% 6-10

4 OUR CUSTOMERS’ DEMOGRAPHICS 2018–19

0 10 20 30 40 50 60 70 80 90 100

METRO 51% REGIONAL 49%

MALE 65% FEMALE 33% NON-STATED 2%

CHILD 72% ADULT 28%

A&TSI* 8% OTHER/ 92% NOT STATED

CALD** 14% OTHER/ 86% NOT STATED

* Aboriginal and Torres Strait Islander ** Culturally and Linguistically Diverse

5 OUR SERVICES

6 COORDINATION OF SUPPORTS

Northcott’s support coordinators provide personalised support to assist customers to access and use their funding, understand their NDIS plan, and link with other services and supports so they can achieve their goals.

This year, this service saw further growth, While one-to-one support remains the expanding into more regional areas and most popular way for customers to access reaching more customers. Improvements this service, this year we introduced group to our business model and service capacity building sessions. These are aimed delivery allowed us to balance staff across at customers, families and carers, and regions so we could meet customer cover a broad range of topics including demand for this type of support. understanding NDIS plans, using the MyPlace portal, conducting end of year For some customers, Coordination of reviews and implementing NDIS plans. We Supports can mean assisting them to access believe capacity building is a vital part of funding to cover the cost of modifying their our service, enabling customers and their home for greater independence. For others, families to develop skills and build their our support could assist in providing access confidence in researching and accessing to much-needed therapy services, social supports and making decisions. opportunities or the right service provider to secure employment. In some cases, our support coordinators may be the first point of call for customers facing a crisis or difficult time.

7 CASE STUDY

BUILDING CAPACITY… AND A BATHROOM!

“I’m more than happy with Northcott. Hayley Jodie to manage. An occupational therapy has been supporting me with everything - assessment recommended a new bathroom

OUR SERVICES funding issues, rostering issues, anything I and ramp for Jodie’s home. need or if I have any queries about anything.” “It’s taken about three years to get approval When Jodie was approved for an NDIS plan for Jodie’s home modifications and to get in 2016, the NDIA suggested she choose a the builder in. There are not a lot of local Coordination of Supports service to assist providers and NDIS approved builders her in accessing her funding, choosing available and we had to get quite a lot services and building her capacity to manage of assessments and evidence to get the her funding and plan herself. approval through,” Hayley says.

Jodie chose Northcott from a list and hasn’t “So it’s been many years of negotiating with looked back. several providers and builders to get exactly what we needed. But it’s all through now “When Jodie came to us in 2016, she hadn’t and building of Jodie’s ramp is starting. The had a lot of support so we set her up with bathroom modification will be starting next a few different services,” explains Hayley, month,” Hayley says. Jodie’s Support Coordinator. Jodie is grateful for all the assistance from “She wasn’t getting support to access the Hayley throughout the long process and community. Jodie now goes out four days a she “can’t wait” for her new bathroom. “It’s week. She has support for shopping, support going to make life so much better. I’m just with cleaning, yard maintenance, all those lucky that I haven’t fallen in there.” sorts of things that she didn’t have before.” Accessing Northcott’s Coordination of One of the most important ways Hayley Supports service has also given Jodie skills has supported Jodie has been to manage and confidence to properly understand her the approval of home modifications as part plan and her funding. She says she feels of her NDIS plan. Jodie has cerebral palsy confident handling administrative tasks and osteoporosis. Balance issues mean her herself, but appreciates Hayley and all of the existing bathroom, with a shower over a support she has provided. bathtub and no handrails, is unsafe for her. The steps to her home’s front entrance “Hayley and Northcott bend over backwards are also becoming increasingly difficult for to support in any way they can.”

8 “Hayley has been supporting me with everything – funding issues, rostering issues, anything I need…”

9 EARLY CHILDHOOD EARLY INTERVENTION

Northcott is an NDIS Partner in the Community delivering Early Childhood Early Intervention (ECEI) services to support children aged 0-6 years with developmental delay or disability, and their families/carers.

We began delivering ECEI services from July NEW OFFICES 2018 with teams in Hunter New England,

OUR SERVICES We set up 11 offices across the four regions Mid North Coast, Northern NSW and where Northcott is an ECEI Partner in the Western Sydney. Since then, our team has Community. In Lismore, Grafton and Port grown to more than 120 staff, including Macquarie where Northcott did not have an 86 coordinators. Staff support families to existing presence, we opened a dedicated understand the NDIS, access funding and ECEI office. We will open an office in find the most appropriate services and Maitland in late 2019. supports for their young children.

Based on a nationally consistent approach COMMUNITY CAPACITY developed by the National Disability BUILDING Insurance Agency (NDIA), the ECEI program Part of the role of our ECEI team is to ensure works with families to support children to families and communities have the skills, develop the skills they need to take part in resources and knowledge to better support daily activities and achieve positive outcomes children with disability to participate in their throughout their life. local area, link with mainstream services and achieve the best possible outcomes in life.

To support this capacity building, Northcott employed seven highly skilled facilitators with backgrounds in Early Childhood, Family Services and Education to work across our regions, attend community events and meetings, and engage with communities. These new recruits included three facilitators who identify as Aboriginal and one facilitator from a Culturally and Linguistically Diverse (CALD) background. Their presence at conferences and community events, such as 5,321 the Aboriginal Early Childhood Conference, has led to closer collaboration between our NDIS PLANS ECEI team and early childhood educators APPROVED 1 JULY 2018 – 30 JUNE 2019

10 and community groups in the areas where ECEI CONFERENCE we deliver services. The positive impact of In June, our ECEI staff came together for this work has been particularly evident in a conference to develop their skills while Moree and Kempsey, where our ECEI staff building sector knowledge and best practice. are becoming well known and respected Held over two days, staff participated in amongst the community. workshops and presentations from a range Over the next 12 months, we will continue of organisations including: The Brotherhood to build community relationships and of St Laurence; Aboriginal Child, Family and work towards greater collaboration and Community Care State Secretariat (AbSec); partnerships that will support our ECEI the NDIA and Western Sydney University. families and children to achieve their goals. This was the first time our ECEI team had come together.

Northcott is fortunate to have an authorised and recognised Aboriginal artist among its ECEI team. To assist us to connect with our Aboriginal and Torres Strait Islander families, our ECEI Community Capacity Building Manager, Maree Bisby, created a vibrant artwork that reflects the disability pathway for children with disability and their families.

11 CASE STUDY

SUPPORT TO GET STARTED

“Our Northcott ECEI Coordinator Emily With a solid understanding of the system, took us through the NDIS process, what thanks to Emily’s guidance early on, Peter OUR SERVICES services will be available to us, what we and Jolene are now self-managing Aiden’s can claim and so forth. We didn’t have funding and supports. They haven’t needed many questions afterwards because she to call on Emily for further support, but covered everything. Our case is probably they do appreciate the resources and one of the simpler ones, but to know opportunities she passes on to them. that the help is out there was great.” “Emily’s gone above and beyond by letting Peter and his wife Jolene were referred us know of seminars that we could attend to Northcott’s Early Childhood Early to get our head around everything and learn Intervention (ECEI) service by Westmead how to approach the common scenarios that Children’s Hospital after their son Aiden parents of an autistic child will come across. was diagnosed with level 2 autism. Three- And she’s already planned to contact us prior and-a-half years old at the time, Aiden to Aiden’s funding review to get the process was roughly a year behind other children started early and discuss what services he’ll his age in terms of his milestones, with need going forward, just to make sure the a mild delay in speech and a moderate funding is continuous,” Peter says. to high delay in development. Having seen the progress made by Aiden this Back then, Peter and Jolene had limited year, Peter and Jolene feel grateful for the knowledge about the NDIS. On the hospital’s support they have received from Northcott advice, they decided to enlist the support of and Aiden’s other providers and therapists. Northcott to apply for funding and put the best possible services and supports in place “Everything has been going great with Aiden. for Aiden. He goes to psychology, occupational therapy and speech therapy. They’re all really helpful. “Having Emily has been great. It definitely He still has a few concepts that he has a bit did help. One of the things we found of trouble grasping, but overall, he’s picking difficult was applying. We thought we could up things really well,” Peter says. figure it out, but it was a bit confusing so we turned to Emily. We needed that little bit of “Once you start seeing what’s available extra support to get us going. Once Emily to you, it’s a massive help for us as provided that, then we were on our way on well as Aiden. It’s good to know he’s our own.” in good hands and he will lead a normal life, like every other kid.”

12 “Once you start seeing what’s available to you, it’s a massive help for us as well as Aiden. It’s good to know he’s in good hands and he will lead a normal life, like every other kid.”

13 EVERYDAY LIFE SKILLS

Through our Everyday Life Skills service, we support adults with disability to learn skills, make new friends and take part in their local community.

Everyday Life Skills continues to be one therapists and physiotherapists improved of our most successful services. We run communication between customers and centre based programs across the state, staff and increased mobility, health and providing opportunities for customers wellbeing for customers. Input from to be supported to achieve their goals occupational therapists enabled the Life in one-to-one or group settings. While Skills team to provide an environment more OUR SERVICES every program is tailored to its unique suited to the sensory needs of customers. In customer base through a person centred Oak Flats, changes to staffing allowed more approach, we aim to provide opportunities individualised one-to-one support to be that promote community inclusion and offered, a key differentiator for our program. develop skills for independence. The social element of our Everyday Life This year several programs implemented Skills service has become increasingly innovative measures to enhance their service popular. We believe supporting customers for customers. In Ballina, for example, staff to develop their social skills and get out identified a need for Northcott therapists and about in their communities is vital for to work alongside customers and support building confidence and independence. workers at the centre based program. Most of our programs incorporate a social This close collaboration with speech program offering a broad range of outings and activities for customers to choose from. Our programs also encourage and support participants to be involved in volunteering opportunities with local community groups and businesses.

14 NEW PROGRAMS in community initiatives and fundraising activities, including NAIDOC Week, R U OK? We opened new programs in Casula, Day, the Drought Relief Fund for Australian North Rocks and Seven Hills this year, to Farmers and Australia’s Biggest Morning Tea. meet customer demand. The North Rocks program runs out of our respite house GRANTS and began initially as one day a week with In the Illawarra, our Oak Flats program was some customers who were attending our the proud recipient of a new wheelchair Parramatta program. After a successful trial accessible vehicle, made possible through run, we expanded this program to five days a collective community effort between from July 2019. Our focus is to support Northcott, Rotary, Member for Wollongong customers with preparing meals, personal Paul Scully, philanthropic partners and care, writing stories, participating in art, local businesses including Bendigo Bank. dance and bowling and developing their The van (see below), was delivered in team building skills. September 2018 and means customers can The Casula service began in mid-2018 in access venues and local facilities previously response to requests from several Vocational unavailable to them. The van is also used to Skills customers for a tailored skills-based transport customers as a group to outings program that could support them to develop such as the Ables monthly nightclub event their independence. Since commencing in Wollongong. with 10 customers, the program has grown Our Parramatta Everyday Life Skills to 14 participants who attend two days a customers used grant funding from week. The schedule of activities includes Parramatta Leagues Club and Westpac two cooking programs, a social group and to build a sensory garden at the centre. an essential living skills program where Completed in April 2019, the project was a customers learn a range of competencies group activity, led by one customer who was such as how to mend socks, sew hems, wash supported to write the grant applications. clothes, use household appliances and clean Customers contributed to the design of the around the home. garden, which incorporates native plants COMMUNITY INVOLVEMENT as well as Indigenous inspired elements to symbolise storytelling and meeting places. Through our Everyday Life Skills service we form meaningful relationships within our local communities to give customers opportunities to become active community participants. Our Ballina team has developed a strong relationship with Bunnings Warehouse. Northcott Life Skills customers volunteered each week in the Bunnings nursery and in return, Bunnings donated supplies and helped to build a new garden and veggie patch at our centre. Our Ballina customers also enjoyed volunteering opportunities this year with other organisations including the St Vincent de Paul Society and Food for Life.

Driven by the interests of customers, our Parramatta program is closely linked with many community organisations and activities. Customers were regularly involved

15 CASE STUDY

SIGNING WITH SCOTT

“Northcott has taken on Scott’s sign “We’ve also put up the key signs that Scott language (Auslan), and the staff are teaching most frequently uses, such as toilet, good the other customers [to communicate with morning/afternoon, welcome, and the Scott]. It’s lovely to see. They’ve taken it on Auslan finger spelling chart, in each room. because if you don’t know Sign, Scott won’t We’ve seen great results and interest.

OUR SERVICES communicate with you.” More customers and staff feel confident in communicating directly with Scott,” Scott’s mother Jackie is talking about how Hayden says. staff at Northcott’s Tamworth Everyday Life Skills program are supporting her son Scott His mother Jackie says that it’s been great to feel included, whilst also developing the to see other customers engaging with Scott communication skills of his peers. by using Auslan or the communication tools – and to see his social interactions out in the Aged 25, Scott has Cockayne Syndrome, an community also improve. extremely rare condition characterised by an abnormally small head size, very short “Northcott Support Worker, Georgia, works stature and delayed development. He uses quite closely with Scott. She has one-on- Auslan and Proloquo2Go, a symbol-based one time with Scott and has taken on sign communication app, to communicate with language. Other support staff are learning those around him. and picking up words,” Jackie says.

Scott has been using sign language with Jackie adds that Scott is growing in his family and friends since a very young independence and confidence as a result age. Over the past year, however, thanks of the increased interactions. He will use to an initiative by staff to make learning gestural signs or his communication Auslan part of the Life Skills program, Scott’s device to order lunch or choose items in interaction with other Northcott customers the supermarket. has been growing. “Scott thrives on people giving him time. “Each week, as a centre, we have a ‘sign of To see the signs around the centre and the week’, which is a sign for both staff and customers using Auslan is lovely. It’s really, customers to focus on learning that week,” really good.” explains Hayden, Senior Support Worker at Tamworth Everyday Life Skills.

16 “Scott thrives on people giving him time. To see the signs around the centre and customers using Auslan is lovely. It’s really, really good.”

17 HOUSING AND SUPPORTED INDEPENDENT LIVING

We are committed to finding and providing housing solutions for people with disability.

With 120 properties across NSW, we offer NEW HOUSES a range of different housing options to This year we partnered with specialist support people with disability to live the way disability housing provider/developer, DPN they want. We understand that everyone Casa Capace, to design and build a ‘first of has different wants and needs in a home its kind’ disability housing hub in Oran Park, so we work with our customers to find the in Sydney’s south-west. As the Supported

OUR SERVICES best disability housing solution to suit their Independent Living (SIL) provider in the individual needs and lifestyle. We then project, we have been collaborating with provide the support each customer needs to DPN Casa Capace on the design of the make choices, achieve their goals and live as property, while also consulting with the independently as they wish. customers who will move into the house. Our range of accommodation includes short The purpose-built property (see below), term options, shared housing with support, which is due for completion in November individual housing with support, supported 2019, will offer people with disability independent living options and specialist the opportunity to live fully supported supported living accommodation with in an architecturally designed, resident- 24-hour nursing care. centric home. Set over a single storey, the property accommodates two to three NDIS participants on either side of a shared living hub. The semi-detached property is fully compliant with NDIS Specialist Disability Accommodation (SDA) design requirements.

18 It will have oversized doors and corridors, ‘SMALL THINGS’ PROJECT large and open-plan spaces to allow for We engaged Northcott Innovation to design mobility devices, and robust construction. and implement a project aimed at providing The property will also have customisable more opportunities for choice in the day- fittings, such as supports in the ceilings to to-day lives of accommodation customers. accommodate hoists and adjustable kitchen Focussed on interactions and communication benches, sinks and basins for wheelchair strategies, the project identified ways to usage. Residents will have the option for support more independence and decision remote-controlled lighting, blinds, doors, making for customers. heating and cooling for each room. As the SIL provider, Northcott has identified customers The project was first rolled out to customers who have chosen to move into the home, living in our shared living house in Narellan which will be supported by Northcott staff Vale, Sydney. Two final-year speech working around-the-clock. pathology students and their supervising Northcott speech pathologists visited the In the past year, we expanded our Housing home daily for a four-week period. They and Supported Independent Living service observed the interactions between staff into two new regions. In Coffs Harbour, we and customers and suggested strategies to supported three customers to achieve their enhance connections and communication independent living goals by re-purposing between everyone in the house. our former Everyday Life Skills centre into an accommodation service. The Everyday Overall the project was a huge success Life Skills program had outgrown that space for both staff and customers. Northcott and moved to new premises, providing the staff gained knowledge in identifying the opportunity to modify the existing property subtle communication skills and capabilities into a comfortable and permanent home. of customers, while the customers were supported to make more decisions for In the Illawarra, we supported three young themselves. One customer, for example, women from our Vocational Skills and is now able to choose between a variety Everyday Life Skills programs to move out of of food options and request them using a home for the first time. After the customers speech output device. Another customer expressed interest in living independently, can now request that staff play Greek music Northcott worked with each of them to for him by using a single-message speech ensure they had the correct NDIS funding generating device that staff previously and their needs and wants could be met. As thought he was unable to use. the SIL provider, we sourced a suitable rental property, supported the women to move in The project is now rolling out to other and now provide around-the-clock staff to Northcott disability houses. support the customers as they build their capacity to live independently.

19 CASE STUDY

THE POWER OF PARTNERSHIPS

“It’s easy to sit somebody who might be “Merryn was often left sitting on the blind and deaf on the couch, but it’s 2019. couch because she appears quite There are simple things we can do in the happy there,” Peta says. “But I just OUR SERVICES home to include Merryn and Travers.” thought there’s a bit more to life that she could be doing and exploring.” When Marty from Northcott’s Behaviour Support team called in Vision Australia to The specialist staff had also observed Travers assist in our Albury accommodation service, at his day placement service and identified Northcott Service Coordinator Peta saw that the primary trigger for his concerning first-hand how incremental changes can behaviours was that he couldn’t orientate make a world of difference to a customer. well with his environment. The relatively simple – but life-altering – solution was to Merryn and Travers are two of five introduce a blind cane into Travers’s life. housemates who have been living together for two decades and transferred to “He’s in his forties; it just blows my mind,” Northcott from the NSW Department Peta adds. Over recent months, the addition of Family & Community Services (FACS) of the cane – combined with professional in November 2017. Vision impaired guidance and encouragement – has and non-verbal, with an intellectual resulted in less escalation in Travers’s disability, both Merryn and Travers were behaviour, plus greater independence institutionalised as young children. and engagement with others.

“It was pretty evident that Travers was For Merryn, the involvement of a specialist communicating what he wanted, but as therapist means she now spends less the support team, we weren’t quite aware time on the couch and more time getting of what he was advocating,” Peta explains. involved in the myriad of independent daily “Then he was displaying concerning tasks that most of us take for granted. behaviours, so the behaviour support Through simple interactions such as hand- therapist suggested that Travers be over-hand guidance from staff, Merryn is reviewed by Vision Australia.” communicating more and learning new skills.

An occupational therapist specialising in “I think the sense of satisfaction from making vision loss met with Travers, and then with her own cups of tea must be great,” Peta Merryn, as staff had recognised that she was adds. “It’s something that she can control, under-stimulated. because most of every day is controlled for her. She pretty much bosses people around in the kitchen now!”

20 “There are simple things we can do in the home to include Merryn and Travers.”

21 SEXUALITY AND RELATIONSHIP EDUCATION

Northcott is one of only a few disability service providers who actively support people with disability in the area of sexuality and relationship education.

Driven by our purpose to build an inclusive HEALTHY RELATIONSHIPS society, we are passionate about supporting AND SEXUALITY WEEK people with disability to achieve goals in all In February 2019, our Sexuality and

OUR SERVICES aspects of their lives. Relationship Education team introduced Through our Sexuality and Relationship ‘Healthy Relationships and Sexuality Week’ Education service, we aim to provide as a way of talking about the sexuality supportive and safe environments where related rights of people with disability. disability and sexuality can be discussed The week provided the opportunity for without judgement or fear. staff and customers across all our offices to talk openly about topics largely unspoken To support our customers, and their families and considered taboo. and carers, we provide individual counselling and advice, individual and group educational workshops, advocacy and opportunities for people to express their sexuality.

22 SYDNEY MARDI GRAS WELCOME HERE PROJECT Sydney’s Gay and Lesbian Mardi Gras, All Northcott offices have become a held annually in March, has become a key Welcoming Place as part of the Welcome event on Northcott’s calendar. This year, Here project, driven by ACON – an HIV we partnered with Cerebral Palsy Alliance, health promotion organisation. This project People with Disability Australia, National supports businesses and organisations Disability Insurance Agency and Women throughout Australia to create and promote with Disabilities Australia to take part in environments that are visibly welcoming the parade. Our ‘Fearless Express’ float and inclusive of Lesbian, Gay, Bi, Trans, was supported by a Google Mardi Gras Intersex and Queer (LGBTIQ+) communities. grant and highlighted the right to access Members of the project are registered public transport for all. We supported 26 Welcoming Places and receive a sticker to customers and staff, including three regional display in their window to let everyone know customers, to participate in the parade and that LGBTIQ+ diversity is welcomed and be part of our float. celebrated within their business.

FEEL THE VIBE Feel the Vibe is Northcott’s flagship sexuality and disability expo and forum specifically for people with disability. It was first run in 2014 in response to customer requests for more support and information around sexuality and disability. This year we ran the event in Blacktown in November 2018 with locally-based exhibitor stalls and entertainment. More than 50 people attended to learn about making choices in the area of sexuality, sexual health and sexual fulfilment, in a safe, friendly and supportive environment.

For the first time this year, we also took a smaller workshop-style version of Feel the Vibe on the road to reach regional customers and their families seeking more support around sexuality issues. Our team visited Wollongong, Ballina, Coffs Harbour, Taree, Wagga Wagga and Albury. This version of Feel the Vibe featured two workshops: one for people with disability focussed on learning to make choices; and one aimed at parents and carers interested in learning how they can support their family member to learn about relationships and sexuality.

23 CASE STUDY

FEELING ‘THE VIBE’ IN TAREE

“I really appreciate everything that they’ve Aged 23 and living independently, Kris made done, to come all the way from Sydney. the most of the opportunity. “I think I asked I really enjoyed it. The answers I got back the most questions compared to everybody OUR SERVICES helped me get through it all, which makes else. Northcott said ‘you’re in a safe place me a better person.” and you know, feel free to speak out’, so I thought ‘well I’ll do it’,” he explains. Kris, who has an intellectual and learning disability, is already familiar with Northcott “They taught me about making sure you as a customer of our Vocational Skills wear the right protection, toys to use, what’s and Everyday Life Skills programs. So the best lubricant…they brought out quite when he had the opportunity to attend a few different sorts of vibrators. I learnt Northcott’s Feel the Vibe workshop in his how…people can carry diseases, like HIV.” local town, he jumped at the chance. While he has had long-term romantic Feel the Vibe is an interactive expo for relationships, Kris is currently single. He is adults with disability and their support not actively seeking a new partner, but is networks to learn about sexuality open to finding love again. and disability in a fun and welcoming environment. Breaking new ground in And when he does find that special a traditionally taboo subject, this year lady? “I’ll treat her right; treat her Northcott took Feel the Vibe to regional with respect. I won’t do anything that sites with two tailored workshops – one she doesn’t want to do,” he says. for adults with disability and the other for Kris also has some advice for other Northcott parents and carers of people with disability. customers. “I recommend seeing what Feel The workshops provided a safe, non- the Vibe is all about. You’ll learn very new judgemental environment for participants things that you probably never have learnt, to share their experiences, discuss and [the presenters] are very good if you experimentation and gratification, learn have any questions, so don’t be shy,” he adds. about rights and responsibilities in healthy sexual relationships, enjoy role playing and “I suffer from anxiety and depression but view adult product displays. haven’t much lately. I’m talking to a lot of people from Northcott and I’ve been seeing my local GP every now and then to follow up. Everything seems to be going good.”

24 “I really appreciate everything that they’ve done, to come all the way from Sydney. I really enjoyed it. The answers I got back helped me…”

25 SHORT BREAKS AND OUTINGS

This service provides opportunities for children, young people and adults with disability to participate in activities with their peers, get out in their community and spend time away from their families and daily routines.

For children, our range of social experiences PARRAMATTA AND PENRITH includes holiday recreational programs, skills- ADULT RECREATION PROGRAM based programs, modified swimming and athletic carnivals and fun short stays at our An overhaul of our recreation program

OUR SERVICES respite homes. for adults with disability in Parramatta and Penrith saw an increase in participant For adults, we design programs for different numbers, with a broader range of activities age groups and interests. Outings include now on offer in both locations. Customers visits to community events, live sports, are proactively contacted about activities music concerts, galleries, museums, and encouraged to provide feedback after restaurants and nightclubs. We also participating in an event. The introduction offer short stays or mini breaks at our of an event brief — providing a summary accessible centre based respite homes. of the activity’s schedule, meeting place, relevant transport timetables and details of the support staff rostered for the shift — has been a welcome addition, with positive feedback from customers.

“Thank you soooooo much for working so hard to ensure [my niece] Rhiannon attends these adult rec activities. It’s very much appreciated. Also, thank you for keeping me in the loop. She is enjoying the activities that she attends and I hear her starting to talk about the people she meets whilst there. This is good progress. Again, many thanks!” Susan (Aunt of Northcott customer)

26 TAMWORTH CENTRE SPORTING CARNIVALS BASED RESPITE Thanks to support from Skipper-Jacobs Generous donations covered the cost of Charitable Trust and Western Earthmoving, upgrades to our centre based respite house we were once again able to host our in Tamworth. Thanks to this support we popular modified athletics and swimming were able to purchase new beds, furniture, carnivals for primary school and secondary kitchen appliances and other resources, school aged children with disability. These as well as revamp the lounge room and four carnivals are a highlight on the school entertainment space to better meet the calendar for many participating schools that needs of customers. We are grateful to the bring students from their support units to Tamworth community for this support. compete on the day.

SKILLS 4 LIFE – TEENS REVAMP UNDER WAY Our Skills 4 Life program is one of only a With the support of our customers we few after-school programs for teenagers plan to redesign the Short Breaks and with disability. We now offer this program Outings service to ensure we are continually in 14 different locations across the state, improving and meeting the needs of our with each location following the same customers. We will focus on our respite stays weekly activities, and sharing resources and and implement improvements to enhance ideas. Participants are aged between 14 the experiences of our customers when and 17 years and attend the program two spending time apart from their families. afternoons a week. They participate in fun and educational activities that promote skills development and build independence and social skills. Our staff have heard from some parents that their children are showing more independence around the home and taking part in activities they previously wouldn’t have, such as making their own lunch. The program also provides a pathway for school leavers interested in accessing our Vocational Skills School Leavers Employment Supports (SLES) service.

27 CASE STUDY

GAINING CONFIDENCE TO GO OUT

“When Samson first started coming here he Samson feel comfortable about joining didn’t want to go out. He would always stay in on the outings. This year, he even in his pyjamas and he would say he felt sick took part in the group’s outing to the OUR SERVICES in the stomach. One staff member would light festival, Vivid Sydney, taking public have to stay back with Samson. Nowadays, transport and battling large crowds to he looks at the clock, sees it is 9 o’clock and experience the lights and Sydney’s CBD. goes and gets changed [to go out]. He’s improved a lot.” Although it was “dark and wintery”, Samson says going to Vivid was “pretty amazing”. He Northcott’s Support Worker, Ranjita also knows it’s something he wouldn’t have (pictured above left), is describing how our done a few years ago. customer, Samson, has grown in confidence during his time accessing Northcott’s “It’s different coming here now. It’s all Respite service. Samson has been a regular changed. It’s better now,” he says, then customer at our Roselands respite house listing the names of his friends who often since August 2017, visiting for weekend join him at Roselands. stays every couple of months. Samson says he normally arrives around 4pm Samson has autism and can feel anxious on Friday to spend the weekend. Regular in unfamiliar situations or activities out of activities include watching Foxtel, helping his normal routine. When he first started prepare meals, having barbecues, going coming to Northcott’s Respite service, he shopping and watching movies. wouldn’t go out with the other customers “Each time, there’s different weekend on the arranged outings. His anxiety would outings. This weekend, we went to the get too much and he would feel sick. Bankstown Festival. We got some lunch “It was nerve-breaking,” Samson says, at the festival.” referring to the way he used to feel when Respite is also an opportunity for Samson to getting ready for outings with the other learn some new skills away from home. With customers and Northcott support staff. support from Northcott’s staff, he is happy “The first time … when I’ve never been to to try mopping the bathroom and chopping the place, it’s pretty nerve-breaking,” vegetables for dinner. He also loves to make he explains. tea for his friends and the staff.

Nowadays, however, through building When asked if he enjoys his up trust and supporting Samson to weekends with Northcott, Samson prepare for the group outings, our team smiles and replies: “Yeah.” at Roselands has been able to make

28 Although it was “dark and wintry”, Samson says going to Vivid was “pretty amazing”. He also knows it’s something he wouldn’t have done a few years ago.

29 THERAPY

We provide a multi-faceted therapy service offering Speech Pathology, Occupational Therapy, Physiotherapy and Dietitian services to children and adults with disability living in NSW and the ACT.

Our Therapy service has continued to grow In February 2019, Northcott Therapist with enhancements to product offerings and Gayle Roberts attended the first Building streamlining of processes and procedures. Skills LEGO-based therapy training Increasingly, our therapists are working program in Australia to become a LEGO

OUR SERVICES collaboratively with other Northcott services trained facilitator. LEGO-based therapy to enhance the support we provide and is a collaborative, play-based social skills assist customers to achieve their goals. To intervention designed to improve social ensure customers reach their goals, we competence in children with autism explore innovative therapy programs and and related conditions. Groups are run support staff to have the most up-to-date by a trained facilitator and children are skills and knowledge. encouraged to build together within set roles. The program supports children GROUP THERAPY to develop their social interactions and This year we introduced a range of group language in a safe and fun environment. therapy programs as an alternative model of support to enhance individual therapy In Term 2 of 2019, Gayle ran LEGO and target goals that are better suited to therapy groups for Northcott customers group environments. These included school in the Casula area with great success. readiness playgroups, social skills groups, These groups were funded through a a toddlers’ playgroup, literacy support, generous donation, allowing children mealtime management groups, and a to participate free of charge. parents’ support group.

30 In Wagga Wagga, Northcott Occupational NSW HEALTH FUNDED Therapist Jessica Callaghan collaborated PROGRAMS with Sense Rugby, to run a rugby-based We provide two specialist therapy programs occupational therapy program designed funded by NSW Health: the Paediatric Spinal to help kids who usually find it difficult to Outreach Service (PSOS) and the Spina Bifida be part of a sports team. This program is Adult Resource Team (SBART). This year, an extension of our social skills group and our contracts to deliver both services were focusses on increasing a participant’s extended for another three years. skill level in the areas of fitness, social skills and community participation. The PSOS works with children and adolescents aged 0-18 with an acquired spinal cord injury. TRAINEES AND Through community-based outreach services MEDICAL STUDENTS and multi-disciplinary therapy, we support Significant work has been completed on children, their families and communities a new graduate program for occupational to understand the unique challenges of therapists, speech pathologists and spinal cord injury. We support customers physiotherapists, which will be rolled out to develop the skills and knowledge they in 2020. Six new graduate positions will be need to manage their healthcare and offered, with recipients supported by an wellbeing, and achieve their goals. experienced Northcott therapist throughout Some key activities for our PSOS team in their graduate year. We are also working 2018–19 included: increased collaboration with universities to offer trainee placements, with Spinal Outreach Services (SOS) and Royal where students can also choose to become a Rehab to attract new customers; development Northcott support worker while completing of a neurodegenerative factsheet for families; their therapy studies. and the roll-out of a resilience workbook We continued our ongoing partnership and vocational resources aimed at building with Western Sydney University to provide independence and confidence in children. assistive technology and Augmentative and We have been involved in the Transport and Alternative Communication (AAC) workshops Accident Commission (TAC) Child and Youth for students from the School of Medicine. Project, aimed at understanding different models of care used worldwide for paediatric INTERNAL TRAINING traumatic brain injury, spinal cord injury and multiple trauma. PSOS staff also completed Our therapists ran internal training athletics classification assessments for five workshops for staff from other teams on customers who are now able to compete in topics including manual handling and safe their school athletic carnivals. swallowing. The aim was to assist staff in support roles to better understand the SBART supports adults with spina bifida challenges faced by some of our customers, transitioning from paediatric to adult through sharing expert guidance and advice. healthcare services. We work with customers to build and maintain relevant support networks ‘SMALL THINGS’ PROJECT to ensure their complex health needs are Northcott speech pathologists, supported looked after throughout their adult years. by speech pathology students, worked with our Housing and Supported Independent Living service and Northcott Innovation on a project aimed at improving interactions and communication between staff and customers living in our accommodation services. For more details about this project, see page 19.

31 CASE STUDY

DEVELOPING SKILLS FOR A POSITIVE FUTURE

“When your child has a diagnosis and their and identifying the five Ws: Who, What, brain develops differently, it’s totally out Where, When and Why.” of bounds for you unless you have proper Muzammil and his wife could see the boys knowledge. Candice was the door for us responding positively to Candice, so they into our kids’ lives. Each and every thing she decided to record her therapy sessions, does just adds a missing part to the puzzle re-watch them and follow her examples in in their development.”

OUR SERVICES other aspects of home life. Muzammil and his wife are raising four “That has really helped us to understand children, including two energetic young our kids better. Now I am really hopeful boys diagnosed with autism. Ashaz (aged 7) that eventually the boys will catch up [to and Aydin (aged 5) access individual and their peers].” group speech therapy through Northcott. The family connected with Northcott Muzammil has also been happy with the Speech Pathologist, Candice, shortly after way Candice supports Ashaz and Aydin at receiving the diagnoses. school, conducting her therapy sessions in the classroom so that the teachers are “It was quite scary in the beginning. We also involved. The group sessions — which didn’t know what to do, so we went into involve Ashaz, Aydin and their younger sister early intervention as quickly as possible,” Adeena — are important for developing the says Muzammil. boys’ social skills, flexibility and ability to “While we were on the waiting list interact with others. for Northcott we tried a few other “Adeena doesn’t have a diagnosis so she is therapists. Nobody clicked with the the neutral person in group therapy. Candice kids, but then Candice called and uses her as an example. The boys follow in we have never looked back.” Adeena’s footsteps and are moving more When Candice first started supporting and more towards the mainstream.” Ashaz, he had very limited vocabulary, Ashaz loves his sessions with “Miss Candice”. couldn’t concentrate or follow instructions. “I do speech therapy. I do activities with Miss His parents were worried about how he Candice, like numbers, the alphabet. I can and his younger brother Aydin, who write a sentence. I can do work. My favourite showed similar behaviours, would fit in thing is doing LEGO. Miss Candice helps me with other children. Then they started with taking turns and instructions,” he says. seeing improvements. Muzammil is extremely proud of the “First, Candice worked on the foundations progress both Ashaz and Aydin are showing: so she got them to concentrate on topics “The credit goes to Candice and their first. After they started concentrating, mother. My wife has given 100% to these she started on their language. Once children. Without Candice and my wife, their language developed, she started to these boys would not be developing. work on their communication. Once their This is the reason why you seek the support communication developed, she started to of a professional.” develop the specifics, such as taking turns

32 “The credit goes to Candice and their mother. My wife has given 100% to these children. Without Candice and my wife, these boys would not be developing. This is the reason why you seek the support of a professional.”

33 VOCATIONAL SKILLS

We support school leavers with disability to gain the skills and confidence they need to realise their employment potential and achieve their career goals.

We provide opportunities for young adults NEW TAREE SERVICE with disability to learn job skills, complete We commenced a Vocational Skills program training courses, and participate in work in Taree from Term 1, 2019. Our local team experience and job placements to explore is promoting the program to school leavers employment pathways. Our program and has formed relationships with local also includes social components aimed at

OUR SERVICES businesses to provide work experience and developing appropriate social behaviour job opportunities for participants. for the workplace, and versatile electives to cater to special interests and promote positive physical and emotional wellbeing.

A key aspect of our service is Northcott’s longstanding and positive relationships with local businesses, many of which offer work experience and employment opportunities to our participants. We thank all our Vocational Skills business partners for their commitment to supporting young adults with disability and promoting inclusive workplaces.

34 TAFE PARTNERSHIP Employable Me followed Kathleen on her journey to gain a casual fixed-term Our Parramatta and Seven Hills Vocational position as a host at Madame Tussauds Skills teams collaborated with TAFE to Sydney. Northcott Vocational Skills staff provide personalised training to customers supported Kathleen through the interview interested in gaining a qualification. stage as well as on the job, mentoring Customers were offered the chance to her in the tasks required for the role, complete a Statement of Attainment in plus appropriate social interactions, Introduction to Working in a Warehouse etiquette and practices expected within Distribution Centre and a Statement of the workplace. After Kathleen’s contract Attainment in Retail. Nine customers ended at Madame Tussauds Sydney, completed the warehouse training and a we were delighted to support her to further 11 completed the retail training. gain employment at DHL, through a After gaining the warehouse qualification, Northcott networking relationship. four customers gained employment in the warehousing environment, while four THE YEAR AHEAD customers who completed the retail training We are continuing to revamp this service were able to put their skills to use in work to address gaps in the market and ensure experience placements in the retail industry. Northcott is recognised as a thought leader. We are exploring innovative service delivery EMPLOYABLE ME models, as well as developing new modules We were extremely proud of Kathleen, and work experience opportunities to attract one of our Parramatta School and retain customers. Leaver Employment Supports (SLES) Staff are continuing to build positive customers, who featured in the ABC relationships and partnerships with local TV series, Employable Me, supported schools to promote our program to school by our Vocational Skills Coordinator, leavers with disability who are looking for an Richard Bright. This series showcases avenue to develop their skills and confidence the stories of people with disability in with applying and securing a job. their quest to obtain employment.

35 CASE STUDY

SUPPORTING EMPLOYMENT GOALS AND DREAMS

“I wanted to work at the movie theatre was initially interested in child care, when because I like watching movies on my Christell decided she wanted to work in iPad, talking to and helping people, the cinema, our staff weren’t surprised. OUR SERVICES and seeing what movies are playing. With Northcott’s support, I’m now “Because of her love of acting and completing work experience at the pretending to be different characters from movies every Thursday morning.” TV shows and movies, Christell decided that the movie theatre might be a fun place to Twenty-year-old Christell has a mild work,” explains Melissa, Northcott’s Centre intellectual disability and the rare Based Coordinator in Wagga Wagga. condition, Desbuquois Syndrome type 2 (Micromelic Dwarfism). She has been Christell says it feels “pretty good” to have a Northcott customer since she was learnt new skills with Northcott, and to be a teenager, participating in our after- completing work experience at the movies. school program in Wagga Wagga. Since “I’m really enjoying the work experience. So completing high school two years ago, far I’ve served lollies and ice creams, made Christell has accessed our Everyday Life popcorn, made popcorn boxes, made flyers Skills and Vocational Skills programs to and cleaned the movie theatres,” she says. build her confidence and develop skills to move out of home and find a job. Having worked closely with Christell for a few years, Melissa is extremely To assist Christell with her goal to get a proud of Christell’s work experience job, our Vocational Skills team supported placement and her other recent her to learn new skills such as how to achievement — to move into supported handle money and how to use a computer accommodation with Northcott. for administrative tasks. Additionally, Northcott staff assisted Christell to write “Christell recently moved out of home. This her resume and contact local businesses was a huge milestone for her. Christelle has to seek work experience opportunities. some anxiety issues, but Northcott staff have Our staff accompanied Christell on visits worked hard to develop her independence to job agencies and local businesses, to enable her to be able to live away including the local movie theatre where from her family home,” Melissa says. she is completing work experience. The “Through the Vocational Skills program, team also supported her to explore work we will continue to work with Christell to experience options and job roles suited to strengthen her skills to gain employment.” her interests and abilities. Although she

36 “I’m really enjoying the work experience. So far I’ve served lollies and ice creams, made popcorn, made popcorn boxes, made flyers and cleaned the movie theatres.”

37 ENABLING AN EFFECTIVE ORGANISATION

38 ORGANISATIONAL STRUCTURE

NORTHCOTT MEMBERS

SPINECARE FOUNDATION

NORTHCOTT NORTHCOTT BOARD INNOVATION COMMITTEES

CHIEF EXECUTIVE OFFICER

DEPUTY CEO

GENERAL MANAGER, GENERAL MANAGER, EARLY CHIEF MANAGER, MANAGER, NORTHCOTT CHILDHOOD FINANCIAL PEOPLE & QUALITY & SUPPORTED EARLY OFFICER CULTURE SAFEGUARDING LIVING INTERVENTION

GENERAL STATE CHIEF MANAGER, HEAD OF OPERATIONS INFORMATION CUSTOMER THERAPY MANAGER OFFICER EXPERIENCE

39 OUR BOARD Current at 1 October 2019

1 MICHAEL BRIGGS CHAIRMAN 5 CHRISTOPHER JANSSEN 8 DEBRA RICHARDS B Comm, ACA, AGIA, MBA MB, BS (Sydney), MBA (IMD), FAICD BA (Lib Studies), Grad Diploma (Arts), Director since 2003 Director since 1986 MA, MAICD Michael is a Business Advisor and Christopher is the Founder and Director since 2012 Investor. He is the Chairman of Antec Managing Director of GPC Electronics Debra is the Regional Lead, Production Group Pty Ltd, Northcott Innovation and affiliated companies. He is also Policy, APAC, Netflix (from 2 September Ltd and Northcott Supported Living a Director for The Warren Centre for 2019), Vice President of the Communications and a Director of RLT International Advanced Engineering Ltd at The and Media Law Association (CAMLA) and Ltd (UK) and Guided Knowledge Ltd University of Sydney, a member of the Director and Treasurer of the International (UK). Michael has been Chairman Abbotsleigh School Council, on the Institute of Communications (Australia). She of Northcott since 2009. Advisory Board of Centor Holdings is also Deputy Chief Adjudicator of the • Finance and Properties Committee Pty Ltd and a Warden at St Andrew’s Alcohol Beverages Advertising Code • Nomination Committee Anglican Church, Wahroonga. He is a Adjudication Panel and a Member of • Remuneration Committee registered (non-practising) Medical the Australian Institute of Company Practitioner and a Fellow of the Directors (MAICD). Australian Institute of Company 2 KIRSTEN ARMSTRONG • Nomination Committee Directors (FAICD). M.Ec, M.PH, FIAA • Remuneration Committee Director since 2013 6 ANDREW MANSOUR Kirsten is the Director of Knowledge 9 KERRY STUBBS BEc, LLB (Hons) & Innovation for The Fred Hollows BA (Hons), MA (Hon), Director since 2010 Foundation. She is a Fellow of the GC (Writing), MAICD Institute of Actuaries of Australia Andrew is a Partner with Allens, Director since 2008 and Member of their Health Practice and is head of the firm’s Power & Kerry is the Managing Director and CEO Committee, and a Member of the Utilities Sector. of Northcott. She is a Director of The Australian Council for International • Chair, Risk Committee SpineCare Foundation Ltd, Northcott Development’s Development Practice Innovation Ltd, AsOne Therapy Ltd, Committee. She is also a former Partner 7 DONNA PURCELL Northcott Supported Living and CRC of PricewaterhouseCoopers. Dip. HR Mgt, Dip B, Dip BM, Dip PR, for Water Sensitive Cities, and Chair of • Risk Committee Dip Ed, GAICD their Audit and Risk Committee. Kerry Director since 2016 is a Member of the Board of Trustees 3 RICHARD BLAIKLOCK for Western Sydney University and Donna works at Commonwealth Chair of their Finance and Investment B Comm, MBA Bank in the Group Customer and Committee. She has recently been Director since 2003 Community Team as Senior Manager appointed Deputy Chancellor of Richard is Chairman of the Baresque Accessibility and Capability Advice. Western Sydney University and is a Australia Pty Ltd group and Donna is a certified Access Consultant Member of the Australian Institute of affiliated companies. and as a person who is blind and a Company Directors (MAICD). • Chair, Nomination Committee guide dog user, has lived experience • Finance and Properties Committee • Chair, Remuneration Committee of disability. She is a Graduate Member of the Australian Institute of Company • Nomination Committee Directors (GAICD). • Remuneration Committee 4 NICK CARDNO MA (Hons), CA, MAICD • Risk Committee Director since 2013 Nick is a Partner of the accounting firm EY as well as a Director of EY Transaction Advisory Services Ltd. He is also a Member of the Institute of Chartered Accountants of Scotland, the Institute of Chartered Accountants in Australia and the Australian Institute of Company Directors (MAICD). • Finance and Properties Committee

40 1 2 3 4

5 6 7 8

9 10 11 12

10 JOHN SURIAN 11 JODI SWINBURNE 12 HUGH WEHBY BA (Econ), G.DipAppFin (Sec Inst) B Comm CPA BEc (Hons), DipInvRel Director since 2000 Director since 2018 Director since 2018 John is the Director and Licensee Jodi has over 20 years’ experience in Hugh is the Chief Operating Officer of of John F Surian Pty Ltd, and the senior finance roles in listed companies Sydney Airport with responsibility for founder of Raine & Horne Parramatta across a variety of sectors ranging its aviation business, operations and and Raine & Horne Commercial from print media, property and retail safety. Prior to this role, Hugh was Chief Parramatta firms. These firms have banking to pharmaceutical. In May Financial Officer. Before joining Sydney been respectively engaged in the sale, 2016, Jodi became the Chief Financial Airport he was with Macquarie Group in leasing and property management Officer, APAC of Cushman & Wakefield. both Sydney and London. in the broader metropolitan area of Jodi has now taken on the additional • Chair, Finance and Sydney and Parramatta since 1976. responsibility of Chief Operating Officer, Properties Committee John is also a Licensed Business Broker, APAC of Cushman & Wakefield. Real Estate Agent and Auctioneer and Previously, Jodi was a director of provides property advice including site the Diversity Council Australia, an consolidation, acquisitions and project independent not-for-profit peak management. He is a Trustee of The body leading diversity and inclusion Kings School Foundation and a Member in the workplace. of the Salvation Army Western Sydney Advisory Board. • Finance and Properties Committee

41 OUR LEADERSHIP TEAM

1 KERRY STUBBS 3 DAVID LONG 6 AMANDA DAWSON Chief Executive Officer General Manager, People Manager, Early Childhood Kerry was appointed CEO of and Culture Early Intervention Northcott in 2008. She was David has responsibility for Amanda joined Northcott in previously the Executive Director Northcott’s strategies that ensure 2001 as a support worker while of St Vincent’s Hospital and Sacred we attract and retain the right completing a Bachelor of Education. Heart Hospice. Kerry is a Director people, and that they are equipped She has held a variety of roles, of The SpineCare Foundation Ltd, to meet our future challenges. David including leadership positions. Northcott Innovation Ltd, AsOne joined Northcott in 2012 and has These have included management Therapy Ltd, Northcott Supported more than 25 years’ experience in of state-wide services such as Living and CRC for Water Sensitive human resources management. He Individual and Family Support, Cities, and Chair of their Audit and has worked across various industries Early Links and the Preschool Risk Committee. in the public and private sectors for Disability Support Program. organisations including the Roads Kerry is also a Member of the Board & Traffic Authority, the TAB and St of Trustees for Western Sydney 7 PAUL HERBERT Vincents & Mater Health Sydney. University and Chair of their Finance Chief Information Officer and Investment Committee. In Paul has a background in research, 2007, Kerry was named NSW IBM 4 ALETA CARPENTER completing a PhD in physiology. Community and Government Award Acting General Manager, His early career focussed on winner in the Telstra Business Northcott Supported Living risk and facilities management, Women’s Awards. She has recently Aleta joined Northcott in 2013 as a before shifting to finance. Joining been appointed Deputy Chancellor Manager in Business Development. Northcott in 2016, he established of Western Sydney University. Since then she has also managed the Individual Plan Advisor team Business Improvement projects in preparation for the National 2 LEE CARPENTER in customer experience and Disability Insurance Scheme Deputy CEO product development. In 2018 she (NDIS), before moving onto commenced as a Senior Operations other roles including managing Lee started at Northcott in 2008. Manager for Northcott Supported fleet and infrastructure. He is responsible for the delivery of Living, and then in 2019, moved services to Northcott’s customers. to Acting General Manager of In addition, Lee is responsible for 8 ABY HUTCHINSON-WEST this division. Aleta has 25 years the following support functions experience in disability and mental Manager, Quality & Safeguarding that ensure that these operations health service provision. She holds a With 25 years in disability services, are run effectively – customer Masters of Arts in Psychology. Aby has a Psychology Masters and engagement, business support, is a qualified special education business analysis and infrastructure. teacher. Prior to joining Northcott Lee has a background in finance and 5 PAT BUICK in 2006, Aby worked as an Autism previous experience in the health Head of Therapy advisor for the Highlands of sector, including roles in leading Pat commenced her career in the Scotland. In her time at Northcott hospitals in Australia and the UK. medical imaging sector prior to she has established many Northcott moving into management after services including Intensive Family completing a Masters of Business Support, the Early Childhood Autism Administration. Her early career Service and the Person Centred focussed on managing change in Behaviour Support service. the private radiology sector before working at St Vincents & Mater Health Sydney. She joined Northcott in February 2018.

42 1 2 3 4

5 6 7 8

9 10 11

9 AMANDA THOMAS 10 JOHN PRESTON 11 ALEX VARLEY Chief Financial Officer State Operations Manager General Manager, Amanda joined Northcott in May John joined Northcott in 2003 Customer Experience 2018. She brings over a decade and has since worked in a variety Alex joined Northcott in February of experience in the healthcare of management roles, primarily 2017, working with Northcott industry, having worked in hospitals related to Employment and Life Innovation before moving to head in the UK and in the medical Skills services. In recent years John up our Customer Experience Group devices industry in both the UK and has been heavily involved in the in September 2017. In this role he Australia. Amanda is very familiar transition to the NDIS and is now has responsibility for marketing, with handling requirements from responsible for operations across communications, fundraising, government agencies and has the state. customer insights and experience. managed complex, multidisciplinary Alex has been a CEO of two finance teams and contracts disability organisations, as well as functions. Amanda has over 25 years undertaking senior marketing roles of finance expertise. in the not-for-profit and arts sectors.

43 OUR TEAM

Northcott’s team members are valued for the high quality service and commitment they provide to our customers and our organisation.

This year, Northcott’s staffing level remained steady Northcott team member brings to their work is with 2,367 employees (or 1,315 full-time equivalent key in ensuring Northcott remains the provider of staff), compared to 2,430 employees (or 1,291 full-time choice for people with disability and their families. equivalent staff) in 2017–18. This reflects a period of consolidation following the transfer of accommodation This last year was very busy for our Learning and and respite services from the NSW Department of Development team. Key tasks included significant Family & Community Services (FACS) to Northcott in updating of our internal program content, development November 2017, and the start of our contract to deliver of more robust ways of reporting on mandatory training, Early Childhood Early Intervention services in partnership revival of the Emerging Leaders Program, continuation with the National Disability Insurance Agency (NDIA). of the Mentoring Program for managers, and the delivery of many internal training projects/interventions. In alignment with our purpose to build an inclusive society, we are an Equal Employment Opportunity Additionally, the requirements of the NDIS Quality and advocate. We also ensure compliance with all Safeguards Commission placed added emphasis on requirements and obligations in employment legislation, training compliance. All this has produced a dramatic including the Fair Work Act, Anti-Discrimination Act and increase in the number of training opportunities Human Rights and Equal Opportunity Commission Act. compared with the previous two years.

The staff attrition rate for the 12 months ending STAFF PERFORMANCE APPRAISAL June 2019 was 15.34%, which is a slight decrease AND DEVELOPMENT on last year’s rate of 15.7%. Minimal attrition from This year we made changes to the Performance transferred staff has kept this number steady. Appraisal and Development (PAD) process, to simplify Without this cohort we would have seen our how and when managers and supervisors conduct annual attrition rate shift towards the industry benchmark reviews with their staff. The review period now follows of 19.8%, as reported by the Aon Hewitt Survey a calendar year from January to December (previously it for Non-Government Organisations. was May to April). In addition, the content of the process is under review to ensure that future key performance We continue to offer flexible working practices indicators include a customer service component. and other employee benefits to attract and retain staff. We also provide access to learning and RECRUITMENT AND SELECTION development programs so our team members can This year we continued to improve our recruitment develop and nurture their professional skills. processes through refining the online recruitment system, implemented the previous year. These changes LEARNING AND DEVELOPMENT contributed to a more effective and streamlined process Northcott continues to develop the capability for line managers, as well as an improved experience of its workforce in the areas of mandatory and for candidates. The developments have also helped to legislated training, informal and formal training ensure that the new employees we recruit hold values and further development opportunities. Whether that are consistent with our vision, and demonstrate a in a frontline, administration or leadership role, the commitment to customers and professional practice competence, skill, ability and expertise that each that is in line with the Northcott principles.

44 FULL-TIME EQUIVALENTS

2014-15 458

2015-16 507

2016-17 545

2017-18 1,291

2018-19 1,315

EMPLOYMENT STATUS GENDER COMPOSITION

Board Members*

4 5 8* 7

Leadership Team

63 4**5

*Based on Board in October 2019

Full-Time 33.8% Female 70.3% Part-Time 33.5% Male 29.7% Casual 32.7% 2,367 JOB ROLES LOCATION STAFF MEMBERS

Operations 88% Metropolitan 70% (Support, Therapy roles) Regional 30% Corporate service roles 12%

45 This year, we introduced a ‘Register your Interest’ STAFF RECOGNITION function on our website, which allows people seeking We continued our monthly Employee Recognition employment opportunities to proactively communicate and Service Awards as a way of recognising and their interest in working for Northcott and their acknowledging team members who display our preferred job role. As an alternative channel to attract, values in their work, and those who have provided engage and retain people who share our values many years of service to Northcott. At the Annual and passion for supporting people with disability, General Meeting in November 2018, Bev Allen was registrations received this way are added to our talent named Employee of the Year. In her role as a Service pools (recruitment databases) for various job roles. Manager in our Supported Living team, Bev ensures the best possible service is delivered to our customers INCLUSIVE WORKPLACE STRATEGY and always demonstrates Northcott values. Our Inclusive Workplace Strategy was introduced in March 2016 and continues to inform our ABORIGINAL AND TORRES STRAIT accessible and inclusive employment practices. ISLANDER PROGRAM This year, we continued to promote diversity Our work with Aboriginal and Torres Strait Islander and disability inclusion across the organisation (A&TSI) communities is informed by the Northcott through a variety of training programs. These Stretch Reconciliation Action Plan (RAP) 2016–2019. included ‘New to Northcott’ disability awareness This important organisational framework focusses on training, ‘Making Inclusion Real’ training and the ensuring Northcott is a welcoming, appropriate and new ‘Within Our Own Walls (WOOW)’ project, a culturally respectful organisation. Many of the Stretch work experience initiative providing opportunities RAP’s action items have now been completed and we are and guidance for candidates and co-workers. hoping to move to an Elevate RAP in the coming year.

During the year we joined the Australian Network We continued to promote Northcott within Aboriginal on Disability (AND) — a national, membership based, communities across the state and formed several for-purpose organisation that supports organisations new partnerships to support this commitment. For to advance the inclusion of people with disability in all example, we continued our capacity building project aspects of business. As part of our membership, we with Jarjum College in Redfern, and many of our teams began participating in two programs championed by participated in local NAIDOC Week and Reconciliation AND: the ‘Access and Inclusion Index’ self-assessment Week events with customers and community partners. benchmarking tool for inclusion of people with The number of A&TSI staff employed by Northcott has disability; and the ‘Disability Confident Recruiter’ almost doubled since July 2018, from 33 staff to 62. program, which provides tools and resources to assist Over the next 12 months, we aim to retain these organisations to recruit talented people with disability. staff, as well as employ more A&TSI team members.

In March 2019, the A&TSI Staff Network meeting was held in Tamworth, with 27 staff attending. This was our biggest A&TSI Network meeting since the group was established. At the meeting, a new name was given to the group: Yarrabee Network Group.

46 VOLUNTEERS AND STUDENTS Our workforce includes a small number of dedicated volunteers THE YEAR AHEAD and students who support our staff and customers. Our focus for 2019–20 This year we were pleased to support 24 students to complete will be to ensure work placements as part of their tertiary studies in support work, Northcott remains a allied health and medicine. The majority of these students assisted welcoming and high staff and customers in our Everyday Life Skills and Vocational performing organisation Skills services in Sydney and various regional locations. that values its staff and cares for its customers. We are also grateful for the volunteers who assisted at a range of events, programs and other initiatives throughout the year, We will continue to bed including the Mentoring Managers Program. This initiative is aimed down new systems and at building the leadership capability of selected Northcott managers processes to meet the by pairing skilled external managers with Northcott managers. demands of our changing workforce, which has Each year we acknowledge and recognise our volunteers at the more than doubled in Annual General Meeting. In November 2018, the Volunteer of the the last two years. Key Year Award was presented to Shane Gibbons (see below), who is a priorities will include long-time Northcott supporter and volunteer. For many years, Shane continuing to review our has given his time to be the auctioneer at the Northcott Cricket policies and procedures, Legends Dinner and announcer at our adapted sports carnivals. ensuring we can properly support a significantly Our heartfelt thanks go to all the volunteers across our sites who share larger workforce, and our passion for supporting people with disability. We value every individual’s exploring continual involvement and donation of time, energy and resources. Our staff and improvement of our customers are grateful for the support and time you give. learning and development programs for staff.

47 CASE STUDY

A REWARDING ROLE OUR TEAM “Northcott is highly committed to its social In the past year, being involved in preparing responsibility. It’s also a very innovative Northcott for the National Disability and collaborative environment. The Insurance Scheme (NDIS) certification audit organisation is prepared to challenge was particularly rewarding for Ben. During and change the status quo, and explore the four-day audit, 13 Northcott sites were innovative models to improve the quality visited. “It gave me the opportunity to really of life for people we support. It’s quite understand the organisation and appreciate refreshing to be part of that movement.” the roles of staff in different areas of the business,” Ben says. “The highlight was Ben joined Northcott’s Quality & hearing positive feedback directly from the Safeguarding Team in November 2017 as approved NDIS quality auditor about the Clinical Practice Lead. With a background in great work that Northcott’s staff are doing.” operations, clinical governance and project management with the NSW Department In the year ahead, Ben says he is looking of Family & Community Services (FACS), forward to being involved in a project to Ben saw the role as an opportunity to develop a national best practice framework join an experienced and dynamic team for supporting NDIS participants with and make valuable contributions to complex health needs. The project is funded the great work that Northcott does. through a grant awarded to Northcott by the NDIS Quality and Safeguards Commission. “Quality and safeguarding is a collection It will see Ben and his colleagues travelling of measures, governance, actions and across the country to collaborate with health responses to protect the health, wellbeing and disability service providers — and most and human rights of individuals. My importantly, people with disability — to particular role has primarily been about develop a nationally consistent approach. supporting the healthcare needs of our customers. Taking on this role has Ben says the grant has presented a great been a huge learning curve for me, opportunity for Northcott to gain national however it would not have been possible exposure as a leader in clinical practice without a supportive team and highly and disability service provision in line experienced colleagues,” he says. with legislation and quality standards.

Ben says he most enjoys being part of “It’s really exciting. We’re going to a collaborative environment. “I work develop a practice model that will set the with colleagues who have immense benchmark and enable all disability service knowledge and experience and we providers to be able to implement safe, regularly brainstorm new ideas to manage high quality healthcare supports for the risks and create safe environments for people they work with and care for.” customers and staff that are in line with Northcott’s purpose, mission and values.”

48 “Northcott is highly committed to its social responsibility. It’s also a very innovative and collaborative environment.”

49 WORKPLACE HEALTH AND SAFETY

The safety and wellbeing of our staff, volunteers and customers is of paramount importance to Northcott. We have a dedicated Workplace Health and Safety (WHS) team who are committed to identifying risks, mitigating and reducing workplace injuries and educating staff about WHS issues.

The 2018–19 year was a busy one for the team as we adapted systems and practices to meet the needs of our growing workforce which is located across more than 100 worksites.

WORKPLACE SAFETY AUDITS 10.1% This year, the WHS team changed the way workplace DECREASE IN safety assessments are completed. Our aim was to more THE NUMBER closely align our process to the Australian Standard OF REPORTABLE AS4801, which requires greater detail for a safe and INJURIES TO compliant workplace. THE INSURER. Our team completed more than 100 worksite assessments, including visiting over 70% of accommodation properties, many of which were assessed by Northcott for the first time since their transfer from the NSW Department of Family & Community Services (FACS).

These safety assessments highlighted the need for continual improvement in safe work practices across Northcott, including greater focus on risk assessments and hazard reporting.

MANAGING INJURIES 16.9% AND INCIDENTS INCREASE IN THE This year there was an increase in the number of NUMBER OF MINOR workers’ compensation claim hours lost due to incidents. INJURIES (FIRST AID In order to address these increases, we focussed on AND NOTIFICATION eliminating potential risks and improving our early ONLY). intervention and injury management systems and processes, with the goal of minimising the severity of injuries and shortening the length of absenteeism from the workplace.

We experienced a higher overall Lost Time Injury Frequency Rate (LTIFR) for the year compared to previous years. This can mainly be attributed to the

50 transfer of accommodation properties from FACS to Northcott in November 2017. Although this rate increased over the financial year, we saw a positive shift THE YEAR AHEAD in culture towards the end of 2018–19, particularly in We aim to build closer relationships with relation to the management of injured workers and all levels of Northcott staff from frontline recovery at work strategies promoted by the WHS team. workers to supervisors, managers and senior management. Our goal is to continue to We also reported an increase in the number of incidents promote positive workplace health and safety and hazards recorded in Northcott’s Injury Management and understand the unique challenges faced System. Evidence shows that high reporting rates of by our workforce. hazards and non-medically treated incidents are directly related to a positive safety culture. Our WHS team will We are working on strategies to improve our continue to promote to staff that incident reporting is a performance in workers’ compensation, return positive safety tool which is critical in enhancing safety in to work management, incident reporting the workplace. and mental health in the workplace, to meet the needs of our diverse staff and provide HEALTH AND WELLBEING appropriate support. This year we were pleased to see a greater number of staff take up the opportunity to receive the free flu vaccine. This is important for each individual team member’s own health, but it also helps to protect against the spread of flu among our customers. With more than 550 staff receiving the vaccine this year, this was a 10.2% increase compared with 2017–18.

Fitness Passport, a corporate health and fitness initiative providing access to over 600 fitness and aquatic centres throughout NSW and the ACT, continues to be a successful program for Northcott team members. The purpose of the initiative is to inspire staff to exercise regularly and be healthy. Over 500 staff and their families are currently taking advantage of the program.

51 QUALITY AND PRACTICE

Northcott’s Quality & Safeguarding team is focussed on ensuring quality of life for our customers. This multidisciplinary team consists of staff working across the following key focus areas: Behaviour Support, Restrictive Practices, Quality and Compliance, Safeguarding and Healthcare.

Working collaboratively, members of this team assessment and vacancy matching process to ensure support Northcott to deliver high quality, best practice customers looking to live in our shared living homes services that go beyond industry standards in the are matched appropriately with existing residents disability sector. This year, Northcott welcomed the or potential housemates. Our Behaviour Support introduction of the independent NDIS Quality and practitioners also assisted Northcott’s Respite services to Safeguards Commission (NDIS Commission), which develop new approaches for improved service delivery became operational in NSW in July 2018. While the and support for medium-term and short-term customers agency’s new national approach to safety and quality accessing this service. has led to a raft of new requirements and reporting for National Disability Insurance Scheme (NDIS) providers, RESTRICTIVE PRACTICES the changes have seen Northcott invest heavily in Restrictive practices are strategies used to reduce this area to strengthen quality and safeguarding risk for customers that arise as a result of exhibiting resources and capability across the organisation. behaviours of concern. The restrictions are only to be used as part of a structured, consistent protocol BEHAVIOUR SUPPORT of positive behaviour support. Northcott maintains a Our Behaviour Support practitioners continued to high standard for its review and approval process of all provide individual support to customers, as well as restrictive practices, with all practices tracked within our advice and guidance to assist frontline staff to meet centralised customer information management system, our customers’ needs and mitigate any risks identified. for ease of access. Several Senior Practitioners with experience in supporting customers with more complex needs joined Our team works collaboratively with frontline staff our team. These practitioners have shared meaningful to reduce and eliminate the need for restrictive best practice measures with existing staff to improve our practices for customers as much as possible. The quality of service. team also works with the NDIS Commission to ensure compliance against national standards, To meet compliance with the NDIS Quality and implementation of best practice and reporting. Safeguarding Framework, all Behaviour Support practitioners completed the CHCDIS006 unit of During 2018–19 we expanded our Restrictive Practices competency, ‘Develop and promote positive person- function to meet increased demand for Behaviour centred support’. Additionally, our practitioners now Support services from staff and customers, as well as develop Interim and Comprehensive plans for customers the new mandatory restrictive practice authorisation who have restrictive practices in place. requirements stipulated for national compliance.

Our Behaviour Support team works closely with our Housing and Supported Independent Living service, particularly in the early stages of assessing accommodation applications and matching customers. To support this work, we reviewed and refined our

52 QUALITY AND COMPLIANCE HEALTHCARE The Quality & Safeguarding Team led Northcott through Our Healthcare team provides clinical support and the NDIS Provider Registration and Practice Standards advice to customers in relation to their individual project. This resulted in the review of over 70 policies healthcare needs. This includes education to customers and procedures, with updates made as required. and support workers, training in healthcare procedures and assessments, and recommendations to foster Northcott successfully completed a certification improved health outcomes for customers. The team audit against the NDIS Practice Standards and Quality monitors healthcare risks and trends across Northcott Indicators in June 2019. Conducted by a NDIA approved and makes recommendations to minimise risk and look quality auditor, the audit included documentation for continuous improvements from practice and system reviews, site visits, staff interviews and performance perspectives. assessments based on the experience of customers. More than 90 customers, or their families, provided During the year we focussed on the development of feedback as part of the audit. several policies and procedures in line with the NDIS Practice Standards and Quality Indicators for High SAFEGUARDING Intensity Daily Personal Activities. This includes policy New reporting requirements for the sector saw our and practice frameworks relating to enteral feeding, Safeguarding team grow. urinary catheter care and complex bowel care, among others. Our staff developed a process to identify Northcott was approached by the NDIS Commission’s customers who have high intensity daily personal Assistant Director of Reportable Incidents to participate activities. They then wrote to the NDIA to advocate in a pilot of the Commission’s new Reportable Incidents for these people to receive additional NDIS funding to Portal. The pilot included system testing and user ensure their healthcare needs could be assessed by a training to ensure the functionality meets the reporting nurse practitioner and high quality supports introduced. requirements. Our participation assisted the Commission Letters of support were provided to over 160 customers to ensure the tool was ready for launch nationally. As to assist them to receive this important funding. an early adopter, we had the benefit of early access. This has assisted us to prepare for future changes and provide feedback on how the system can be enhanced.

We expanded our training opportunities to include mental health first aid training in response to requests Northcott maintains compliance with from staff. legislation and standards including: • National Standards for Disability Services • National Regulatory System for Community Housing (NRSCH) • Children and Young Persons (Care and Protection) Act 1998 and Children and Young Persons (Care and Protection) Regulation 2012 • NDIS Act • NDIS Rules • NDIS Quality and Safeguards Rules • Disability Inclusion Act 2014 • ACT Disability Services Act 1991 • Workplace Gender Equality Act 2012

53 GOVERNANCE

ROLE OF THE BOARD Nomination Committee reviews the performance of the Senior Executive team. The Board has a formal set Northcott is governed by a Board of Directors appointed of delegations under which the Managing Director by our Members (see page 72). The role of the Board must operate. is outlined in the Constitution of The Northcott Society (trading as Northcott). The Board has ultimate responsibility for: our direction and performance; HOW NEW DIRECTORS approval of the annual budget and financial plan; ARE RECRUITED financial performance including monitoring/approval The Nomination Committee, a sub-committee of the of the financial reports and liaison with auditors; Board, is responsible for selecting suitable candidates for assessment of the performance of the CEO; and the Board and for recruiting new Directors. Candidates monitoring of managerial performance. The Board is also are interviewed by the Nomination Committee, which responsible for ensuring significant risks are identified then makes recommendations to the Board. New and appropriate controls implemented; and for reporting Directors receive an induction and are offered board to Members, stakeholders and regulatory authorities. training delivered by the Australian Institute of Company Directors. The Nomination Committee also forms a The Board consists of between 5 and 12 non-Executive Remuneration Committee to review the performance Directors. The CEO may be appointed as Managing of the CEO and senior staff. Director, creating an additional director role. Our Board is a skills-based board. Directors are chosen RISK MANAGEMENT AND on the basis of their ability to assist in furthering the ETHICAL STANDARDS objectives of Northcott. Non-Executive Directors are not remunerated. Each Director may serve for a maximum Directors have a duty to act honestly at all times, with three-year term, and then must retire. They may apply reasonable skill, in good faith and in the best interests for re-election. of Northcott. This means taking proper action where necessary, declaring any conflicts of interest, and BOARD PROCESSES avoiding mismanagement or inaction. Directors must also adopt and follow sound business policies and The Board meets a minimum of seven times per year. It practices. The Board’s performance is reviewed regularly. also meets with Members, stakeholders and staff at the Annual General Meeting, where the Chairman delivers a We have long-standing relationships with corporate report. The Board holds an annual planning day, usually partners to ensure we remain aware of our legislative in October, in a different region each year. This offers and regulatory responsibilities. The Executive team the opportunity for our Board Directors to engage with has portfolio responsibility for appropriate areas of regional staff and customers. legislation, and regular reports of changes are contained in the Board papers. BOARD COMPOSITION We also maintain membership of appropriate peak Most Directors have had a long-standing relationship and industry organisations to ensure we remain aware with Northcott before becoming a Director. All Directors, of policy and procedure in the disability and not-for- with the exception of the Managing Director, are profit sectors. independent Directors, and are free from any interest and any business or other relationship that could — or BOARD COMMITTEES could reasonably be perceived to — materially interfere with the Director’s ability to act in the best interests There are three formal Board Committees: the of Northcott. Finance and Properties Committee; Risk Committee; and Nomination Committee. The role of the Finance The Managing Director is employed under a and Properties Committee is to assist the Board with performance-based contract. The Chairman conducts effective oversight of Northcott’s financial performance, a performance review at least annually, and the internal controls, audit, financial risk, insurance, asset management and investment matters. This includes but is not limited to reviewing financial performance,

54 recommending Northcott’s annual budget and managing The Information, Communication and Technology and reviewing internal and external audit matters (ICT) Steering Committee is responsible for setting including appointing the external audit provider, liaising the organisation’s ICT roadmap. It governs the use of between the auditor and management team and technology across the organisation, monitors security reviewing and confirming the auditor’s independence. policies and ensures ICT resources align with the strategic direction of the organisation. The Risk Committee is responsible for reviewing the processes and systems that manage non-financial OUR SUBSIDIARIES risk in the organisation, and advising the Board on Northcott Innovation, Northcott Supported Living improvements that should be made. Clinical risk, and the SpineCare Foundation are subsidiaries of human resources risk, disaster recovery and Northcott. Each has a separate board of management. all other risks identified in the risk register For information on the activities of Northcott Innovation are overseen by this committee. this year, see page 62. For information about Northcott The Nomination Committee oversees the selection Supported Living, see page 18. For more information and appointment of Directors, and acting as the about the SpineCare Foundation, see page 65. Remuneration Committee, reviews the performance of the CEO and senior staff.

Each committee has a Terms of Reference which has been endorsed by the Board. Formal reports are made OBSERVERSHIP PROGRAM at Board meetings by the committee chair, with minutes We participate in the Australian Institute tabled for the entire Board. Directors are also involved of Company Directors (AICD) Observership individually in other committees assisting Northcott with Program, which places talented young its work. professionals aged 25-40 years on not-for- profit (NFP) boards for a period of 12 months NORTHCOTT COMMITTEES as observers. We have a range of other internal committees to assist with evaluating, assessing and managing our Adrian Grabicki, Manager at Bain & practices. We also use these committees to consult Company, is our Board Observer for the with staff, our customers and their families and carers. 2019 calendar year.

The Reconciliation Action Committee is responsible for working with Northcott’s Aboriginal staff network and ensuring the Reconciliation Action Plan is developed, implemented and refreshed.

The Inclusive Workplace Committee coordinates the delivery of Northcott’s Inclusive Workplace Strategy, which aims to increase the participation rates in our workforce of people with disability, grow and promote our accessible and inclusive employment practices and ensure our systems and technologies provide appropriate support for staff with disability.

The Customer Quality and Safeguarding Committee aims to provide a holistic approach to customers’ quality of life, safeguarding and risk management across all Northcott services. It promotes a collaborative and open approach to quality, risk management, compliance, customer satisfaction and great practice, and provides oversight in areas such as operational practice, health, abuse and neglect, positive behaviour support and restrictive practices.

55 FUNDRAISING

In 2019, Northcott celebrates 90 years of providing services to people with disability. Founded by members of The Rotary Club of Sydney who wanted to help children and adults affected by the polio epidemic, Northcott has a long and enduring legacy of receiving support from the community, individual donors and partners.

Many of Northcott’s programs, services and initiatives DIRECT MAIL APPEALS would not be possible without the individual donors, For our Summer 2018 Appeal, Cruz and his mother Jo corporate partners, Trusts and Foundations, ClubGRANTS kindly shared their story with Northcott supporters. and sponsors who support our work. We are extremely At 20-months-old, Cruz was diagnosed with spinal grateful for every donation, grant and contribution muscular atrophy type 2 (SMA2), a recessive genetic we receive. neuromuscular disorder. Babies with SMA2 can sit without support, but they’re unable to stand or walk FUNDRAISING IN 2018–19 independently. Cruz’s story showcased how Northcott Fundraising and community support have continued to supported him and his family leading up to his transition be important in filling the shortfall between NDIS plans to school. and the additional services required by customers so they can achieve their goals. Donations went towards enabling families to access support and advice from Northcott, as well as funding Northcott has a team of dedicated fundraisers working our staff to assist schools to be more inclusive for with individual donors, corporates, Trusts, Foundations, children with disability. partners and clubs. We are grateful to our community supporters who raise funds for Northcott through For our 2019 Tax Appeal, our Wollongong customer various sporting, trivia, birthday and community events Kayla and her mother Gai shared all the challenges they and activities. have had, and the hope that Northcott gave them to ensure Kayla will continue to receive support when Gai SUPPORT FROM INDIVIDUALS is no longer around. Kayla described how Northcott’s services and supports have given her the skills and Northcott’s tradition of door knocking remains one of confidence she needs to live independently in the future. the main sources of our fundraising revenue. Through our face-to-face fundraising program, we have more than a thousand individuals currently making monthly donations. These donations go towards funding innovative programs and initiatives that would otherwise not be possible.

56 Donations from this campaign went towards supporting COMMUNITY SUPPORT – DRIVE4LIFE customers like Kayla find suitable accommodation that For 13 years, dedicated supporters Chris Bates and matches their needs and aspirations. The funds also went Mick Whitehead have organised and hosted four- to exploring practical solutions and devices that can wheel-drive (4WD) tours to raise funds for Northcott. support Northcott customers to complete everyday In an unforgettable experience, the tours take 4WD activities and communicate more efficiently and enthusiasts to parts of Australia generally not on their effectively with others. bucket list. More than $800,000 has been donated to Northcott since the first Drive4Life tour. This year’s event took place in March 2019 with eight vehicles exploring the Victorian High Country. For more information, visit www.drive4life.com.au.

FUNDRAISING REVENUE

2018–19 BREAKDOWN OF FUNDRAISING TOTAL FUNDRAISING REVENUE EXCLUDING BEQUESTS (%) REVENUE (INCLUDING BEQUESTS) ($)

8.53 $8m

$6m

$4m 3.98 3.38 3.36 2.86

$2m Corporate Partnerships 17% Trusts & Foundations 14% Donations & Appeals 42%

Community Fundraising 6% $0m Events & Sponsorships 11% Royalties (May Gibbs) 9% Sundry Income 1% 2018-19 2017-18 2016-17 2015-16 2014-15

IN 2018–19, THE COST OF FUNDRAISING ACTIVITIES AS A PERCENTAGE OF THE TOTAL FUNDRAISING REVENUE WAS 9%.

57 CORPORATE PARTNER – TERRY SHIELDS TOYOTA IN MEMORY OF PIETER Northcott welcomed long-time supporter Terry Shields HUBERTUS HUVENEERS Toyota as a corporate partner in 2018, and again in 2019. In 2019 Northcott received a much This partnership is the culmination of many years of appreciated bequest from the Estate of the support from Terry Shields Toyota. “For many years we late Pieter Hubertus Huveneers. Northcott have seen the amazing support Northcott provides their is privileged to have known Pieter since customers, carers and families and the effect this has 1999. As a Northcott Donor, Pieter was on all aspects of their lives,” said Terry Shields Toyota’s committed to supporting people with Marketing Manager Elissa Glenn. disability on their path of learning and This alignment of values and commitment was realised growth, empowering them to achieve through sponsorship of Northcott’s Charity Golf Day and their goals and realise their potential. the Cricket Gala Dinner, as well as by providing volunteer Pieter immigrated to Australia in 1968 and and in-kind support at various Northcott events. established the successful and well known graphic design studio, Huveneers Pty Ltd. “We believe Northcott shares the same beliefs and ethics as Toyota’s core brand values. This includes continuous Pieter’s studio produced more than 70 improvement, teamwork, respect for people, and trademarked brand names and logos for meeting all challenges with courage and creativity.” Australian companies such as Cleanaway, Myer, Elgas, Australia Post and Westpac. WESTPAC GROUP PARRAMATTA, PARRA By including a gift in his Will to Northcott, LEAGUES, PARRAMATTA EELS AND Pieter leaves a legacy in the hearts of many. BUNNINGS NORTHMEAD We are grateful for his support, foresight and generosity. Westpac Group Parramatta, Parramatta Leagues Club, Parramatta Eels and Bunnings Northmead came together in a joint initiative to support our Parramatta Everyday Life Skills customers realise their goal to create their own sensory garden. This support enabled our participants to plan the garden, purchase equipment, and source furniture and plants needed to create their special green haven. Funds were donated by the 2018 Parramatta Eels Charity Partner Program and by Westpac Group Parramatta through their Community Program. Furniture and decorative items were generously donated by Bunnings Northmead and volunteers from Westpac, Parramatta Leagues Club and Parramatta Eels helped at the working bee.

“The sensory garden brings more excitement to the place. My friends enjoy it because it’s nice to look at and be soothed by it. I like the look of it way better.” Omar

58 WEST TAMWORTH LEAGUES CLUB ClubGRANTS support from West Tamworth Leagues Club allowed our Tamworth Everyday Life Skills program to purchase craft and sewing resources for customers participating in our sewing group. Customers made pillow cases, tote bags, clothing, aprons and blankets for themselves or to give as gifts. They also made a quilt for the Tamworth Show, and decorations and costumes for the Tamworth Country Music Festival Cavalcade.

FOUNDATION FOR RURAL AND REGIONAL RENEWAL A grant provided by the Foundation for Rural and Regional Renewal under its Innovation for Community Impact program was used by Northcott Coffs Harbour to run an education play based program for Aboriginal children aged 0-6 and their parents in the Bowraville community. TIM MURPHY’S BIRTHDAY GIFT Tim Murphy is one of Northcott’s generous Northcott collaborated with Bowraville MiiMi Mothers, regular givers and a community fundraising a local community mother’s group, to deliver playgroup hero! Five years ago, to celebrate his 50th sessions and resources focussed on childrens’ birthday, Tim asked his family and friends development. The playgroup built on existing skills in to donate to Northcott in lieu of giving the community to provide a sustainable learning model him gifts. This year, to celebrate his 55th for children and parents, and resources to assist the birthday, he again asked his family and community to continue the group into the future. friends to dig deep to support our work Northcott also worked closely with local schools and with people with disability. Thanks to pre-schools to ensure parents, carers, educators the enormous generosity of those in his and community providers were gaining confidence, network, Tim raised over $14,000 this year knowledge and skills in addressing Aboriginal and for Northcott. We are grateful to Tim and Torres Strait Islander childrens’ needs. Screening and all his friends and family who chose to give therapeutic support were provided by occupational and to Northcott. speech therapists at three assessment days. “The Fundraising team at Northcott is CRICKET GALA DINNER exceptional and very attentive to donors and supporters. I have felt like part of the Over 360 guests attended our 2018 Northcott Cricket team, before, during and after organising Gala Dinner in November. Radio host and TV presenter my events.” – Tim Murphy Matt de Groot directed proceedings and the inspirational and talented Adam Ladell wowed guests with an amazing performance.

Special thanks to our long-standing Charity Partner, Cricket NSW and to Major Sponsor, InterRisk Australia for their ongoing support. Special thanks also to our wonderful event sponsors including Terry Shields Toyota, KPMG, Perennial Value Management, Cyclo Group, Ethan Group and Telstra Corporation Ltd.

59 CASE STUDY

A COMMUNITY PARTNERSHIP TO CELEBRATE

“We’re really proud of our long-term “Students learn organisational skills. They

FUNDRAISING partnership with Western Sydney University learn how difficult it is to put on an event (WSU). We have achieved wonderful things and they get to know a lot about Northcott. with the university and I think the students At the beginning of the semester, when I have accomplished a great deal as well. They ask them to put their hands up if they have are one of our great community partners.” heard of Northcott, I might get one or two students responding. By the end of the Kerry Stubbs, Northcott’s CEO, is semester, they all know about Northcott.” referring to the decade-long community fundraising partnership between Annette Sneyd, Northcott’s Community Northcott and the academic staff Partnerships Officer, works closely with and students from WSU’s Sport and Dr Link and the new students each year, Hospitality Event Management course. educating them about Northcott and some of the unique aspects of running charitable Since 2009 students at WSU have been events. Each year is different, with new raising funds for Northcott, whilst also events and fresh ideas from students. learning the tricks of their trade through designing, managing and hosting real- “In 2019, there were 16 events, including life fundraising events. Championed by five-a-side football, lots of trivia nights and Dr Catherine Link (pictured above right), some gala dinners. It’s always nice to see the Academic Course Advisor at WSU, the initiatives that the students decide to take initiative has raised just over $185,000 on. Understanding charity rules and working for Northcott. with sponsors gives them a real-world opportunity to see what actually goes into “Western Sydney University is very proud to creating an event,” Annette says. be partnering with Northcott for 10 years now! We started with one fundraising event Berta Youakim (pictured below left), in the first year. Now students work on more Northcott’s Fundraising Manager was than 15 different events every year!” lucky to attend some of this year’s Dr Link says. events. She says: “From little things big things grow! This partnership is a great However, it’s not just the donations that example of the power of community have made this partnership so special. engagement. I recall one particular event Learning practical skills and spreading called ‘We know you’ve got ability’. What awareness about Northcott have been just a beautiful way to include everyone as important for the 700 students who have regardless of their abilities! Northcott is run events, explains Dr Link. lucky to have such great ambassadors! Thank you Western Sydney University.”

60 “Western Sydney University is very proud to be partnering with Northcott for 10 years now! We started with one fundraising event in the first year. Now students work on more than 15 different events every year!”

61 NORTHCOTT INNOVATION

Driving innovation, social change and inclusion for people with disability. Northcott Innovation seeks innovative solutions to the challenges faced by people with disability, their families and carers, and their communities.

Established in 2015 as a wholly owned website for people with disability looking subsidiary of Northcott, Northcott for a home. Initially developed as a platform Innovation aims to promote choice and for Specialist Disability Accommodation inclusion for the disability community. (SDA) vacancies, Nest was expanded in Its small team works alongside people May 2019 to include all types of properties with disability, their families, carers and and accommodation suited to people support networks to foster innovative use with disability. of technology and equipment, co-design services and supports, and drive social In its first 18 months, Nest: change. Northcott Innovation also provides • Supported 780 people with disability to ongoing innovation and design support to create a Nest profile and start searching Northcott’s customers and staff. for their new home. PROJECT IN FOCUS: • Enabled 890 support coordinators NEST – GONEST.COM.AU and families/carers, who are assisting a person with disability, to create a Nest Nest is Northcott Innovation’s free online profile and start exploring home matching platform, launched in mid- housing options. 2018. It matches people with disability who are looking for a home with housing and • Supported 215 providers of housing and accommodation vacancies that meet their accommodation suited to people with unique needs and personal preferences. disability to advertise their properties. • Showcased 430 homes, units, In the past year, Nest has had a considerable townhouses and apartments. positive impact on the landscape of the Australian disability community. With • Expanded into other regions outside listings from hundreds of disability housing of NSW. providers, community and social housing providers, real estate agents and private landlords, Nest has become the go-to

62 OUR OTHER ACTIVITIES 3D Orthotics Northcott Innovation’s ongoing 3D orthotics project with Northcott and AbilityMade was supported by a NSW Government grant as part of the Disability Sector Scale Up program.

This project focusses on:

• Building the capacity of 10 NSW orthotists, working in private practice, to embrace the digital fabrication (3D scanning and printing) approach pioneered by Northcott Innovation, Northcott and AbilityMade in 2017–18. • Supporting the Australian orthotic community to provide more culturally appropriate services to people with disability who come from Culturally and Linguistically Diverse (CALD) backgrounds. • Exploring innovative service delivery models that will enable communities in regional and remote NSW to access orthotic services through a combination of digital fabrication and telehealth.

Refugee Program Thanks to a generous donation, Northcott Innovation has partnered with Refugee Health NSW, Northcott, AbilityMade and the University of Technology Sydney’s ProtoSpace to provide people with disability from refugee backgrounds with access to Northcott’s Orthotics and Custom Footwear service whilst they wait to be approved for an NDIS plan.

This service delivers a range of custom orthotic and footwear solutions to support the mobility LATIFA’S STORY needs of children and adults with disability. Latifa is a four-year-old girl from Afghanistan Solutions include 3D printed custom-made who has a developmental delay. When orthotics for children, other custom-made footwear Latifa and her family arrived in Australia as and orthotics, and off-the-shelf products. refugees, Latifa could not walk. Thanks to the Refugee Program, Latifa has received bilateral static Ankle Foot Orthoses (AFO) while she awaits entry to the NDIS. For Latifa, immediate access to this assistive technology has enabled her to start developing her tolerance for weight bearing positions, such as standing between the legs of her parents or standing against a low table.

63 Guide Dots Step Climber Work has continued on Guide Dots, an app for The Step Climber is an attachment which enables power- people with vision impairment that brings together driven wheelchairs to climb a single step. Released in navigation software, social media channels and local 2015, Northcott Innovation has supported the product’s crowdsourced information. Northcott Innovation is development and is now managing its international collaborating with UDKU Projects on the development patent portfolio. of the app, which is due for release in late 2019. ENHANCING NORTHCOTT SERVICES Velvet Expressions This year, Northcott Innovation was engaged by To support people with disability who identify as Northcott to work on several internal projects to support LGBTQIA+ to have a voice, Northcott Innovation staff to develop skills and tools to think creatively and facilitated a range of events where participants could innovatively about service delivery and the ways they can openly share their stories and lived experiences of the support customers to realise their potential and achieve LGBTQIA+ community, relationships, love, intimacy their goals. and sexuality. The Northcott teams supported included Early Taking a unique approach to ensuring everyone felt Childhood Early Intervention, Therapy and Housing and valued and heard at these Velvet Expressions sessions, Supported Independent Living. Northcott Innovation matched each attendee with their own ‘listener’ whose role was to listen and ‘Small Things’ project document their partner’s story through collage, Through capacity building and staff education, this drawing or mind mapping. project aims to inject greater opportunities for choice and control into the lives of Northcott’s Supported The project gave the team invaluable insight Independent Living customers. Designed and and a better understanding of the barriers that implemented by Northcott Innovation, ‘Small Things’ people with disability face when participating has developed whole-of-house strategies that support in sexuality activities of their choosing. frontline staff to foster improved communication Some of the positive feedback received from capabilities and has enabled greater independence of participants included: customers within their daily routines. For more about the project, see page 19.

“You have been able to give us a voice.”

“I don’t talk much, but you really listened to every word.”

“I feel heard. Thank you.” NORTHCOTT INNOVATION PARTNERS

ABILITYMADE UDKU PROJECTS UNIVERSITY OF TECHNOLOGY SYDNEY MELD STUDIOS

64 THE SPINECARE FOUNDATION

The SpineCare Foundation is a subsidiary of Northcott which funds research and educational initiatives that support children with spinal cord disease or injury and their families.

EDUCATIONAL ACTIVITIES During 2019, the Foundation awarded two PhD AND RESOURCES scholarships to Western Sydney University following a rigorous selection process. The first project, ‘Cognitive This year, the Foundation supported the initial Strategies to Improve Outcomes for Children with Spinal development of an eLearning sub-module titled ‘Special Cord Injury and Disease’, supervised by Professor Karen Considerations for Children and Youth with Spinal Cord Liu, has commenced its pilot phase. Injury and Dysfunction’ on the educational website, www.elearnSCI.org, an initiative of the International The second project, ‘Transitioning Children with Spinal Spinal Cord Society. When the module is complete in Cord Injury and Disease to Adult Services Using a Peer 2019–20, clinicians from all over the world will be able to Support Model’, supervised by Associate Professor Lucie access information on key issues and best practice in the Ramjan, has secured its candidate who is due paediatric spinal cord injury field. to commence work at the start of the 2019–20 year.

The SpineCare Foundation has proposed a gaming app The SpineCare Foundation is thrilled to have formed as a novel way to inspire children and young people with this partnership with Western Sydney University spinal cord injury and dysfunction to build understanding and is looking forward to the positive impact these of their own specific health needs. An Expression projects may have on young people with spinal cord of Interest document, with details of the proposed injury and disease. concept, has been circulated to universities and community-minded tech companies, with plans to award the first stage of the project in the first half of 2019–20.

The Foundation also started exploring new opportunities to further develop its successful Medikidz comic books about spinal cord injury.

TERTIARY SUPPORT This year, the SpineCare Foundation awarded eight scholarships to university students with a disability through the Gregory and Dolores Farrell Scholarship (five recipients) and the Thomas KF Taylor Scholarship (three recipients) programs.

SpineCare celebrates the achievements of all scholarship recipients, but this year especially acknowledged the outstanding achievements of 2016 Gregory and Dolores Farrell Scholarship recipient, Dr Dinesh Palipana (pictured right). Dr Palipana was awarded an Order of Australia Medal and Gold Coast University Hospital’s Junior Doctor of the Year, co-founded ‘Doctors With Disabilities Australia’, and is undertaking research work while working in an emergency department.

65 FINANCIAL SUMMARY

Five-year financial summary Northcott has been fortunate in Overall results for 2018–19 2018–19 to receive some very Over the last five years, the Group The result for the Group for generous bequests. Additionally, (being The Northcott Society and its 2018–19 was a consolidated net the Group has seen great returns on controlled entities) has experienced surplus of $15.3m (2017–18: its investments, which have boosted continued growth. Having acquired $2.5m). This result included its overall surplus considerably. Northcott Supported Living in investment returns of $4.3m November 2017, the accounts The Group’s net assets have (2017–18: $1.2m) and bequests for 2018–19 contain a full year of increased from $37.8m in 2014–15 of $6.8m (2017–18: $1.0m). revenues and costs associated with to $59.4m in 2018–19, due to The underlying operating surplus this subsidiary. strong investment throughout this for the year was $4.0m (2017–18: period and growth from operations With this continued growth, there $0.1m). This represents a 2% return generating surplus cash. It is have been several pressures on income, which shows that the important to note that, while this on Northcott’s resources, from National Disability Insurance Scheme growth is strong, in terms of total frontline staff to systems and (NDIS) pricing is stabilising, but does equity as a percentage of annual processes. Within the sector, finding not cover the investments required operating revenue, the amount enough of the right resources to sustain services in the long-term. of cover has reduced from 74% in continues to be an issue, particularly Hence Northcott is very appreciative 2014–15 to 31% in 2018–19. in specialist areas such as Therapy of the financial support it receives and Behaviour Support. However, from Fundraising and Bequests. Northcott is working hard to retain its key people and ensure that customers are well supported.

TOP LINE FINANCIAL COMPARISON 18/19 17/18 16/17 15/16 14/15 ($’000) ($’000) ($’000) ($’000) ($’000)

Income & Expenditure Operating Revenue** 192,436 145,920 72,911 64,061 50,954 Operating Expenditure (188,465) (145,862) (75,053) (63,451) (50,459) Operating Surplus / (Deficit) 3,971 58 (2,142) 610 496 Financial Income / (Loss) 4,322 1,186 1,884 596 1,129 Capital Grants Income – – 5 316 29 Estates & Bequests 6,765 1,024 1,314 561 1,157 Other Non Operating Income / (Loss) 243 214 103 (193) (127) Net Surplus / (Deficit) 15,301 2,482 1,164 1,890 2,683 Assets & Liabilities Total Assets 129,098 106,967 57,944 61,732 56,931 Total Liabilities 69,739 62,911 17,048 21,985 19,115 Total Equity 59,359 44,056 40,896 39,747 37,816 Cash Flows Net Cash from Operating Activities 11,043 30,683 (4,271) 6,068 7,370 Net Cash from Investing Activities (34,892) (1,560) 3,171 (8,882) (7,333) Cash and Cash Equivalents at 30 June 10,300 34,149 5,026 6,126 8,940 Ratios Current Assets / Current Liabilities 1.51:1 1.27:1 2.04:1 1.66:1 1.66:1 Total Cost of Services / Total Expenditure 88% 89% 77% 74% 75%

**Operating revenue excludes Revenue from Capital Grant income

66 Operating revenue Operating expenditure The Group’s assets included:

The Group experienced continued With the increase in funded activity, • Property, plant revenue growth over the last year. expenditure increased by $42.7m and equipment: $21.1m Operating revenue increased (29%) to $188.6m in 2018–19. • Intangible assets: $4.4m by $46.5m (32%) to $192.4m in Again, this was due to there being a 2018–19. This was mainly due to the full year of the Northcott Supported • Cash and financial full year income of the Northcott Living acquisition. investments: $83.6m Supported Living acquisition. • Trade and other Service delivery expenses receivables: $20.0m NDIS funding is now the main increased by $36.2m (28%) to Notably, the cash and financial source of income for the $166.6m in 2018–19 due to the investments increased in the year Group, making up 83% of the increase in costs associated with by $10.7m, from which a large part overall income. the full year of service delivery ($8.5m) related to Fundraising, for Northcott Supported Donations and Bequests. Revenue from estates and Living accommodation. bequests for the year was much The Group’s land and buildings are greater than in previous years due The administrative burden on the accounted at cost. to the very generous donation from organisation of delivering extra one particular estate that made services via the NDIS has caused The Group’s liabilities include: up $5.5m of the $6.8m raised in a major increase in Corporate total. These bequests are always Support costs. However, it is • Trade and other payables: $6.2m gratefully received and help the still only 11% of the overall • Employee benefits: $32.1m Group to invest in the future of cost of delivery, being only 1% its services. See page 58 to find higher than the previous year. • Provisions and out more about our very other liabilities: $30.0m Assets and liabilities generous donor. Cash flows Total net assets increased by Revenue from fundraising and Net cash and cash equivalents $15.3m to $59.4m. donations (excluding bequests) movement from operating activities was $0.1m lower at $1.7m, was $11.0m for 2018–19. The reflecting the difficult environment cash balances include amounts for fundraising. held in advance for services to be performed in future periods.

SOURCES OF INCOME

Financial income $4,322,488 Other Income $1,123,265 Rental & accommodation $567,757 Donations & fundraising $1,707,135 Estates & bequests $6,765,074 Sale of goods $400,639 Revenue from NDIA participant funding $168,342,700 Revenue from NDIA grants funding $12,858,042 Revenue from other government funding $7,820,003 Total $203,907,103

**Includes capital grants

67 WHERE THE MONEY IS SPENT – WHERE THE MONEY PORTFOLIO IS SPENT – GEOGRAPHY

Service delivery 88% Sydney Metropolitan 73% Corporate support 11% Regional NSW 24% Other* 1% Statewide 3%

*includes cost of sales, estates and donations & fundraising

REVENUE PER FUNDING BODY 2018–19

$210m

$180m $181.2m

$150m

$120m

$90m

$60m

$30m

$7.1m $0m $.695m

AGEING, DISABILITY NATIONAL DISABILITY GOVERNMENT FUNDING AND HOME CARE INSURANCE AGENCY AND OTHERS (ADHC) (NDIA)

68 INVESTMENT SUMMARY

Governance Current Strategy Northcott’s investments are governed by the Finance Our current investment strategy is as follows: and Properties Committee (‘the Committee’) in accordance with the Investment Management Policy • Long-term investments in Australian equities and and the Committee’s Charter as agreed by the Board. Australian bonds. This strategy is targeted to achieve The Committee is responsible for reviewing Northcott’s above-inflation growth Investment performance, including: • Medium-term investments in fixed income funds to ensure a secure return • reviewing and managing Fund Manager performance; • Short-term investments in short-dated bonds and • receiving detailed investment performance term deposits to maximise yields for cash that presentations from Fund Managers; is expected to be required to meet near term • reviewing, at least annually, Northcott’s overall operational needs. investment position and performance having regard for the current investment environment and How we spent these funds and future plans outlook and, if necessary, recommending changes During 2018–19, funds were managed in order to the allocation mix, manager allocations and/or to create a return that increases stability for the investment policy; organisation. For the medium term, there will • recommending potential changes to Fund Managers; be various liabilities that may increase pressure • monitoring the Chief Financial Officer’s on Northcott’s operating cash position. implementation of investment policy and Board directives. Looking forward, Northcott will continue to manage its investments with caution. Northcott aims to use disbursements from investments to support further Fund Managers expansion and to ensure it can respond to changes in the As at 30 June 2019, Northcott’s financial investments operating environment. Exercising this level of caution were managed by Russell Investments and Morgan will provide Northcott with the flexibility to respond to Stanley Wealth Management. Operating cash was future opportunities and challenges and ensure its long- invested with the Commonwealth Bank of Australia. term success.

2018–19 Performance In the 2019 financial year, Northcott benefitted from strong growth in its investments. Northcott accounted for $4.3m of financial income (2017–18: $1.2m), including unrealised market gains, interest, dividends and franking credits.

69 ACKNOWLEDGEMENTS

Northcott receives donations, financial support, sponsorships, in-kind and pro bono gifts and advocacy from members, other organisations, individuals and communities. We are grateful for all this support. While we cannot acknowledge all contributions here, we greatly appreciate every contribution received.

Trusts, Foundations and Grants Community In grateful memory Department of Social Services Western Sydney University of special friends Dick and Pip Smith Foundation Drive 4 Life Pieter Hubertus Huveneers Hare Family Philanthropy Tim Murphy’s Birthday Giuseppina Zacchio Mazda Foundation Bunnings Building Supplies Joyce Blomley NSW Government Community Building Galston District Garden Club Inc Margaret Beckley Partnership Program Northcott Coffs Harbour Office Roma Ellis Skipper-Jacobs Charitable Trust Northcott Tamworth Office Bessie Myers The Annie Danks Trust Marie Wade The Bluesand Foundation Major Donors Ross Clifton The Broinowski Foundation Mr William & Mrs Alison Hayward Lois Hagin The Bruce & Joy Reid Trust Mr Robert Albert AO Lionel Dege The Hawker Foundation Mrs Antoinette Albert Doris Wheeler The Hildanna Foundation Mrs Barbara Cohen Harry L Howden The James N Kirby Foundation Mr William Chia Helen Huggins The Jibb Family Foundation Mr Denis Cleary AM Edith Roche The JL Manches Memorial Trust Mr Ken Coles AM & Vallex Blackford The Liangrove Foundation Mrs Rowena Danziger AM Patricia Geidans The Maple-Brown Family Foundation Ltd Mr Allan Moss & Mrs Irene Moss AO Ray Blencowe The Philandron Foundation Mrs Meryl M Macarthur The Profield Foundation Mrs Florence Adamson The R A Gale Foundation Mr William Mudford The Rellim Foundation Mr Martin Smyrk The Todd Family Foundation Mr Michael & Mrs Kathryn Richardson The Woodend Foundation Mr Elson Pow Vincent Fairfax Family Foundation Mr Norm O’Neill Mr Rocco & Mrs Geraldine Mangano ClubGRANT Mr Paul Okkerse Asquith Rugby League Club The Hon Justice Steven Rares SC Ballina RSL Mr Forbes Pratt Camden RSL Club Mr Duncan Mckay Coffs Harbour Ex-Services Club and Mr Phillip Keady Woolgoolga Bowling Club Mr Bruce Downie Country Club Gledswood Hills Mr Pierre St. Just Malherbe Earlwood-Bardwell Park RSL Club Ltd Mr Joseph & Mrs Cecilia Yarad Hornsby RSL Club Ltd Mr Phillip Keady Illawarra Catholic Club Limited Mr Ross Grainger John Edmondson VC Memorial Club Mrs Prudence Hunt Lantern Club Mr John & Mrs Margaret Sachs St Marys District Band Club Mrs Patricia Wright The Galston Club West Pennant Hills Sports Club Ltd West Tamworth Leagues Club Ltd

Service Clubs Rotary Club of Coffs Harbour South

70 CORPORATE & STRATEGIC PARTNERS

71 MEMBERS

Current in October 2019

Honorary Life Governor Life Member Board Member President Emeritus B Aboud Kirsten Armstrong Richard M Griffin AM Neil and Diane Balnaves Michael Briggs D W King OAM C J and Y Barry Nick Cardno Stewart A Bates Andrew Mansour Honorary Life Member Anthony R Berg Donna Purcell Trevor Chappell W D Blackshaw Debra Richards Edward Condran Richard Blaiklock Jodi Swinburne J Doug Donoghue Robert and Robin Bradfield Kerry Stubbs Ron J Finneran Susan Campbell Hugh Wehby Beverly Fletcher David C Clarke Frank and Carole Misson Bruce Downie Ordinary Member Alfred E F Rofe AM W Flynn AO Lisa Chung Normie J Rowe AM Glenn Gardner AM Michelle Laforest John Gerahty Anne Sullivan Life Governor Ross E C Grainger Dr Mary Westbrook Robert O Albert AO Colin Gray Phillip J Cave AM Trevor Gruzin Ann Coventry M A Jacob RK and MR Critchley Dr Christopher H Janssen John B Fairfax AO Caroline Jones Bill and Alison W Hayward Megan Jones W M Loewenthal Robert King Rocco P Mangano John Laws OBE Stan May Kevin Laybutt Charles F Moore Patricia Lee Graham O’Donnell James and Adele Maloney Paul Okkerse Julie Manfredi-Hughes Les and Judy Rae Robert and Sandra McCuaig John B Reid AO Tony and Jill McGrath David Ross Primrose Moss Basil Sellers AM Elson Pow Tim Sims Hon Justice Steven Rares Dick Smith AO Sophie Rothery Jim Searant Gail Singh Anny Slater Christopher P Sparks Andrew W Stevenson John Surian Helen Wellings

72 We are proud to be a member of:

Authority The Northcott Society, trading as Northcott, is a registered charity and is endorsed by the Australian Taxation Office as a tax deductible gift recipient for charity tax concessions. The Northcott Society holds a charitable fundraising authority under Section 16 of the Charitable Fundraising Act 1991. The Northcott Society is a public company limited by guarantee and is taken to be registered as a company under the Corporations Law of New South Wales. ABN 87 302 064 152 ACN 000 022 971

Annual General Meeting Northcott’s 2019 Annual General Meeting will be held on Thursday 14 November 2019.

73 CENTRAL OFFICE 1 Fennell Street North Parramatta NSW 2151 northcott.com.au

1800 818 286

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