Ambank Group Assists Customers Affected by the Floods

Your Bank. Malaysia’s Bank. AmBank.TM

Press Release

30 December 2014

AmBank Group assists customers affected by the floods

AmBank Group is ready to assist customers who are currently affected by the floods. The affected areas include the states of Kelantan, Pahang, Terengganu, Perak and Perlis.

Tan Sri Azman Hashim, Chairman, AmBank Group said, “We sympathise with our customers who have been affected by the floods and we are aware that they may be experiencing difficulties and severe inconveniences as a result of this natural disaster. AmBank Group would like to reassure them that we are on hand to help them as far as possible, and to call our hotlines or contact their branch should they require assistance. We are committed to our customers in this time of need and they are in our thoughts and prayers as we hope and look forward to improving conditions.”

Information on AmBank Retail Banking  Customers of AmBank (M) Berhad (AmBank), whether individuals or businesses who have experienced difficulties and disruptions as a direct result of the flooding can contact their nearest branch or the AmBank Flood Hotline at 03-2054 6688.

 With immediate effect and upon request, AmBank will make every effort possible to consider a moratorium of up to six months on affected customers’ monthly installments/repayments and a one-off waiver relating to late payment/penalty charges. (For customers of AmBank)

 For customers seeking for replacement of passbooks, cheque books, fixed deposit certificates, ATM, Credit and Debit cards, AmBank will waive all incidental and replacement charges to help ease the burden where possible.

Information on AmGeneral Insurance Berhad (AmAssurance and Kurnia Insurans)  Customers who are experiencing difficulties due to the floods are advised to contact their AmAssurance or Kurnia agents or contact the Kurnia Auto Assist 24-hour Care Line at 1 800 88 3833.

Information on AmMetLife Insurance Berhad  Customers who are affected by the floods can contact the AmMetLife Customer Care Centre at 1 300 88 88 00.

Information on AmMetLife Takaful Berhad  Customers who are affected by the floods can contact the AmMetLife Takaful Customer Care Centre at 1 300 229 777.

Contribution of essential items for families affected by the floods AmBank Group, through its sports club, Kelab AmBank Group (KAG), will be setting up collection centres to receive essential items from members of the public who wish to help those affected by the floods. The collection centres are located in the Kuala Lumpur/Petaling Jaya area and are open from 10.00 a.m. to 5.00 p.m. from Wednesday 31 December 2014 until Friday 9 January 2015 (except weekends and public holiday).

KAG will also be organising sessions to aid with the cleanup of premises affected by the floods, once the situation permits.

We are collecting ONLY (no cash) the following items from members of the public:  Food items: Drinking water, canned food, biscuits/cookies, formula milk, 3- in-1 drinks, instant noodles  Clothing: Inner wear, ‘Kain pelikat/batik’, disposable baby/adult diapers, disposable panties/underwear  Other items: torch lights (with batteries) and candles, power banks, sleeping bags, baby milk bottles 2

The collection centres are located at:  Lobby, Menara AmBank, No. 8, Jalan Yap Kwan Seng, 50450 Kuala Lumpur (Behind Electronic Banking Centre)  Hall, Level 7, Bangunan AmBank Group, No. 55, Jalan Raja Chulan, 50200 Kuala Lumpur  Lobby, Menara AmMetLife, No. 1, Jalan Lumut, 50400 Kuala Lumpur  Lobby, Menara Kurnia, No. 9, Jalan PJS 8/9, 46150 Petaling Jaya, Selangor  Lobby, AmBank Group, Damansara Fairway 3, 6C, Persiaran Tropicana, Tropicana Golf & Country Resort, 47410 Petaling Jaya, Selangor

About AmBank Group AmBank Group is one of Malaysia’s premier financial solutions Groups with nearly 40 years of legacy in understanding Malaysian customers and provides a wide range of both conventional and Islamic financial products and services, including retail banking, wholesale banking, as well as the underwriting of general insurance, life assurance and family takaful.

The Group’s mission of “Connecting, Growing and Outperforming” accentuates our commitment in connecting with customers, people as well as stakeholders and the Group’s continuous initiatives in growing to further cement our position in the industry as we aspire to exceed expectations by consistently outperforming. This mission underpins the Group’s vision as Malaysia’s preferred diversified, internationally connected financial solutions group. The recent repositioning of our brand – “Your Bank.Malaysia’s Bank.AmBank.” portrays us as a modern Malaysian diversified financial solutions partner that understands and meets the diverse needs of modern Malaysians.

The Group receives strong support from the Australia and New Zealand Banking Group (“ANZ”) (one of Australia’s leading banks) particularly in Board and senior management representations, risk and financial governance, products offering and new business development. In the general insurance business, the Group has partnered with Insurance Australia Group Ltd (“IAG”). In the life assurance and family takaful businesses, the Group has on 30 April 2014 sealed a strategic partnership with MetLife International Holdings Inc. (“MetLife”). The Group continues to benefit in terms of expertise transfer from IAG and MetLife.

AMMB Holdings Berhad is a public listed company on the Main Market of Bursa Malaysia.

For media enquiries, please contact Syed Anuar Syed Ali, Senior Vice President/Head, Group Corporate Communications and Marketing, AmBank Group at tel: 03 2036 1703 or via email at: [email protected]