2018 Year in Review Praised Be You, My Lord Through Our Sister, Mother Earth, Who Sustains and Governs Us, Producing Varied Fruits with Coloured Flowers and Herbs

2018 Year in Review Praised be you, my Lord through our Sister, Mother Earth, who sustains and governs us, producing varied fruits with coloured flowers and herbs.

Saint Francis of Assisi, Canticle of the Sun

Contents

02 At a Glance 04 Our Founding Story 06 Our Ethos 08 Message from FMDM Congregational Leader 10 Message from Chairman 12 Message from Chief Executive Officer 14 Board of Directors 16 Executive Management Team 18 New Specialist Doctors 26 Governance 27 Stewardship 28 Reflecting 57 Years of Care and Service to All 30 Highlights in 2018 37 Enabling Healthy Growth through Mission Integration 41 Making Care Inclusive through Community Outreach Our efforts are inspired by the Catholic values and the legacy provided by the Franciscan Missionaries of the Divine Motherhood. We know that healthcare is about science and medicine. We also recognise the spiritual significance of what we do. 02 Mount Alvernia Hospital

Founded in Serving all with Love 1961 for by the Sisters from the Franciscan 57 Missionaries of The Singapore’s first years Divine Motherhood private and only (FMDM). The first not-for-profit baby was delivered Catholic acute on 12 March 1961 tertiary care hospital

Mount Alvernia Hospital

We are the only hospital that provides Clinical Delivered > 5,500 Pastoral Care Babies Total of Mind Body Spirit 305 Beds Year in Review 2018 03

Total outreach A 6-bedded ward to cater to those who hope to seek 4,855 private medical care at an beneficiaries from affordable cost, is named various voluntary after our patron saint Outreach clinics welfare organisations – one dental and St Francis two medical, to reach out to the of Assisi underserved

At a Glance

Specialist >190 >1,200 Doctors on campus accredited 04 Mount Alvernia Hospital

Our Founding Story

The hospital takes its name from La Verna, the mountain in Italy, where St Francis of Assisi was believed to have received the Stigmata (an imprint of the five wounds of Christ). He led a life of radical simplicity and joy, sharing God’s love for all people and all creation by loving and honouring each and every person he met, from lepers to Sultans and Popes to the ordinary townspeople.

Mount Alvernia Hospital began in the summer of 1947 when three FMDM Sisters left England for China. They had been commissioned to work with the Irish Friars Minor in their Franciscan Missionary outreach. However, with the advancement of the Communist troops in China, the Sisters were ordered to abandon their mission and go to Hong Kong instead, where they stayed with the Maryknoll Sisters.

At that time they heard that Bishop Olçomendy of Malacca was looking for Year in Review 2018 05

Sisters to care for tuberculosis patients addition to pooling their savings and in Singapore. This disease was both salaries, many generous individuals life threatening and contagious during and companies responded to the World War II in Singapore. call to donate.

On 7 March 1949, Sister Angela On 4 March 1961, the hospital was McBrien arrived in Singapore from officially opened with 60 beds. Hong Kong, followed by Sister Mary The Sisters staffed the hospital Camillus Walsh and Sister Mary and were professionally trained as Baptista Hennessy. They took over the nurses, midwives, physiotherapists, tuberculosis wards at Tan Tock Seng radiographers, laboratory Hospital, which eventually became technicians and other support known as Mandalay Road Hospital. services. They also served “The Lepers Camp”, a community of lepers housed in Mount Alvernia Hospital today Trafalgar Home at Woodbridge. reflects the wisdom and Both centres were managed as self- inspiration of our founding Sisters contained units as isolation was the and those who contributed to treatment at that time. our organisation. The hospital remains wholly owned by In 1952, the Sisters were given an the FMDM congregation. The opportunity to start a private hospital leadership team in the UK ensures to bring nursing care and services to that our hospital is compliant the population. Thus the FMDM Sisters with governance guidelines and began canvassing for donations. In responsible stewardship.

Mount Alvernia Hospital today reflects the wisdom and inspiration of our founding Sisters as well as many who have contributed to our organisation. 06 Mount Alvernia Hospital

Our Ethos

Mount Alvernia Hospital is a us to live out our values in our work – centres. The hospital is supported by mission of faith, hope and courage providing holistic healthcare, raising the over 1,200 accredited doctors with to bring life and light into the lives quality of care and support for people more than 190 specialist doctors of people and the community. where needed and filling a gap. located on campus. Our work by the Sisters of the Franciscan Missionaries of the We believe in proactive collaborations As a not-for-profit hospital, Mount Divine Motherhood (FMDM) in 1961 and mutual support, partnering Alvernia Hospital channels our to care for lepers and tuberculosis with doctors and other healthcare surpluses to the communities we serve. patients, is a call to love all, organisations to bring about charity Significant efforts are made towards especially the marginalised and and social service that empower providing outreach healthcare services the poor. sustained growth in healthcare. This to the underserved in the community. enables us to appropriately respond At the heart of the Franciscan spirit is to the needs of an ageing population The hospital is part of the FMDM a joy that comes from an appreciation whilst continuing to be a deliverer global network spanning Singapore, for life. This gives rise to a deep of new life as a hospital reputed for Malaysia, the United Kingdom, Ireland, commitment to relationships with maternity care. Italy, Australia, Nigeria, Zambia and people and all creation – to be life- Zimbabwe; reaching out to the sick, giving, all-inclusive and just. We are a 305-bed general acute the poor and the marginalised through care medical institution with healthcare, pastoral care, counselling, The sacredness of life, the dignity of each tertiary medical capabilities and education, as well as prison and parish individual and the community compel multidisciplinary medical specialist ministries.

Mission Outreach Around the World IRELAND (From left to right) Sisters Maria Kiely, Finola Kidney, Angela Yioh, Anne O’Brien walking for charity – Galway ZAMBIA Hospice Walk Ireland (From left to right) . Sr. Jean at Chelstone School’s Guidance and Counseling office . Sr. Rogita (Coordinator of Home Based Care Project in Kasanka, Zambia for those affected by HIV AIDS) gives advice to a young mother on a rural road . Sr. Maura runs HIDDEN VOICE Project, providing education for special needs children

NIGERIA (From left to right) . Sr. Celsus Nealon in young ZIMBABWE offenders prison, Jos (From left to right) . Sr. Helena McEvilly in Young . Midwife Sr. Teclar with newborn child. Women’s Empowerment Sr. Teclar is the National Coordinator Centre, Jos of PROMPT – Making Childbirth Safer . Sr. Mary Jean Rogers with a . Sr. Yeyani teaching in Fatima school polio patient . Sr. Angeline Lim (feeding the poor) Year in Review 2018 07

Our Our Vision Mission

Mount Alvernia Hospital seeks Mount Alvernia Hospital shares in the worldwide to continue and embody the mission of the Franciscan Missionaries of the healing ministry of Jesus Christ Divine Motherhood, providing compassionate, to serve all with love. excellent and holistic healthcare.

Our Core C H I R P Values

They guide the Compassion: Humility: Integrity: Respect: Peace: delivery of our mission, The capacity Recognising that Seeking always to act, Treating each Being committed influence how we to enter into we are all brothers speak and make decisions person we to building life- act and reflect our another’s joy and sisters in that reflect our values in encounter giving relationships Franciscan roots founded and sorrow the one global, a spirit of honesty and with reverence with all by Saint Francis of Assisi. human family authenticity

CHINA UNITED KINGDOM Sr. Isobel Loong – The current Congressional Outreach to the poor Leadership Team (From left to right) Sisters Shirley Aeria, Monica Weedon, Jane Bertelsen, Helen Doyle, Claudia Lee, Helena McEvilly MALAYSIA (From left to right) . Sr. Marie Therese Ng who runs EDUCARE (An education project for the poor and marginalised in Port Klang, Kuala Lumpur) . Sr. Jennifer, Clinical Pastoral Care at Mt Miriam Cancer Hospital

MIDDLE EAST Sr. Bridget – Caritas International Gaza, Middle East

SINGAPORE (From left to right) . Baby blessing by Sister Bernadette at Mount Alvernia Hospital, Singapore. . The Sisters explore the site of the future Mount Alvernia Hospital. AUSTRALIA (From left to right: Sisters Baptista (From left to right) Hennessy, Camillus Walsh, Raphael ITALY . Sr. Marina visiting the elderly and frail in Western Sydney McDowell, Angela Brien and Sr. Carmel helping a student . Sr. Shirley with school children in Billiluna, home of the Philippa Crofton-Sleigh) at the Beda Collage, Rome Kururrungku Aborignial community, Kimberly, Western Australia 08 Mount Alvernia Hospital

Message from Sister Jane Bertelsen Congregational Leader, FMDM

St Francis understood at a deep Thank you Mount Alvernia Hospital for taking a ‘Go Green’ theme this year and personal level that he and the – we desperately need to hear this whole of creation were intrinsically message. Around the world, summits are held, legislation is passed, goals related as everything is created and are set, incentives are provided to held in being by the One Creator. try and help us as individuals, as communities, organisations and as countries to take steps to save “Our Common Home”1 from destruction. I find myself asking why none of these steps seem to be effective or seem to wake us up to the urgency of the situation. I turn to our patron St Francis of Assisi for answers. St Francis had a unique and prophetic gift (I say prophetic because ‘climate change and care for the environment’ was hardly on the global agenda in the 13th century) which we, as Franciscans and as community members of a Franciscan Mission hospital, have the responsibility to ponder, make our own and share with the wider community.

St Francis is often portrayed in a ‘fairy tale’ way surrounded by birds or flowers; talking with wolves or picking up worms from the road so they would not be trampled on. Yet these images had a much

1 Pope Francis Laudate Si #1 Year in Review 2018 09

deeper significance for St Francis almost continuous cycles of floods, as they do for us today. St Francis droughts and fires. We are called understood at a deep and personal to be attentive to our sister and level that he and the whole of brother scientists who are pleading creation were intrinsically related with us to face the facts that they as everything is created and held put before us. in being by the One Creator. This profound awareness enabled him to treat every aspect of our created St Francis, Patron Saint world with the very same values Mount Alvernia Hospital aspires of the Environment to. St Francis would treat not pray for us. only all people but all of creation with Compassion, Humility, Integrity, Respect and Peace. Any organisation needs strong, committed leadership who All of us associated with Mount understand and are steeped in Alvernia Hospital are challenged the vision, mission and values of to do the same – to care for our the organisation. Mount Alvernia common home as we would care Hospital is blessed to have such for our own families. If we could leadership both in the board led approach the urgent call to care so wisely by Ho Tian Yee and the for our planet from this deeply Executive Team led by CEO Dr James relational place we may find Lam Kian Ming. I express my deep more energy and commitment gratitude to them for their example, to do those simple things which courage and generous commitment would make a difference. We to our mission ensuring the legacy would also be more attentive of the FMDM sisters not only to the cries of our sisters and remains but develops, deepens and brothers across the world who expands as we seek to respond to are suffering due to catastrophic the evolving healthcare needs of the environmental damage and the Singapore community. 10 Mount Alvernia Hospital

Message from Ho Tian Yee Chairman

“As Chairman, it has been my Our guiding principles rooted in the values of St Francis of Assisi, motivate privilege to have enjoyed the us to care for the environment. As counsel and friendship of my Patron Saint of the Environment, St Francis is widely celebrated for his colleagues on the Board. Together profound awareness of creation’s with the executive team and staff, intrinsic relationship and his love for all creation and the environment. we are indeed making ‘serving’ meaningful. I would like to thank Being Singapore’s only Catholic mission hospital, a gift from the each of you for living up to our Sisters of the Franciscan Missionaries mission to ‘Serve All With Love’.” of the Divine Motherhood (FMDM), we continue this mission to champion the message of saving our planet. This invariably reflects the heart and deeds of our patron saint.

I am happy to share that in our efforts to live up to this honour and to be exemplary of Franciscan values, the proposed new hospital wing is specifically designed to meet the highest certified Platinum rating standard under the Building and Construction Authority’s Green Mark Scheme.

Serving as a care facility for patients, the hospital planning team has integrated green concepts in its design to ensure the comfort of our patients. These designs include a communal terrace with greenery that provides a healing environment, a well-designed ventilation system Year in Review 2018 11

to improve air quality and the use of am glad to share that this ongoing of Asia Pacific at Reed Exhibitions environmentally-friendly products in initiative is gaining traction and and is a member of its Worldwide the interior fit-out works. guiding our day-to-day practices, Board. He has taken up the chair making it part of our lives. of the Hospital Development Our strong environmental Committee. During the year, some consciousness also motivates us to The hospital has evolved and members have retired from the take a deeper look at integrating grown to meet the increasing Board. I would like to express our energy and water saving features into demand of healthcare services by appreciation to outgoing Board the building design. To accommodate the community. The new electronic Members – Mr Lau Beng Long, green vehicles, we have designed medical record system, HealthAngel Dr Wong Sen Chow and Professor special parking lots for electric has been launched to cater to higher Lily Kong – for their dedication and or e-hybrid cars with charging volumes and increase efficiency. We invaluable contributions to the infrastructure. are pleased that the system is poised Board. to be integrated with the nation’s Recent implementation of the National Electronic Health Record. In In fondness, we bade farewell to Electronic Medical Records was addition, new and improved facilities Sister Theresa Pillai who was called another initiative with an intended like Centres for Obstetric Screening home to the Lord on 28 July 2018. She objective of reducing waste towards and Endoscopy are being added served at Mount Alvernia Hospital’s a paperless work environment. Even to increase our growing healthcare general and maternity wards until at Café 820, our casual dining café, footprint. her retirement. In her later years, we had set the going green tone, Sister Theresa also volunteered as by replacing plastic straws with During the year, there were various an aftercare officer at the Singapore paper straws. changes to the Board. I would like to Anti-Narcotics Association (SANA) for welcome three new Board Members many years, and received the Silver Mount Alvernia Hospital’s vision and in 2018 – Mr Tham Sai Choy, Dr Ong and Gold Medals of Honour for her mission is to continue to embody Eng Keow and Mr Paul Beh. Sai Choy dedication to this cause in 2004 and the healing ministry of Jesus Christ is a chartered accountant and was 2005 respectively. to provide compassionate, excellent a member of KPMG’s global Board and holistic healthcare. It aims to and its Executive Committee for As Chairman, it has been my continuously strengthen and deepen many years. He chairs our Audit privilege to have enjoyed the counsel the sense of Mission that has been & Risk Committee. Eng Keow is a and friendship of my colleagues on a gift from our founding Sisters. As Neonatologist, Paediatric Intensivist the Board. Together with the executive such, mission formation is crucial to and Paediatrician who has been in team and staff, we are indeed making enable board, management, staff and private practice for 23 years. He is “serving” meaningful. I would like to volunteers to understand, practise Chairman of our Medical Advisory thank each of you for living up to our and integrate mission and values. I Board. Paul is currently the President mission to “Serve All With Love”. 12 Mount Alvernia Hospital

Message from Our patron St Francis of Assisi was a man Dr James Lam Kian Ming ahead of his time. He lived in a period CEO where environmentalists were far and few between, if any at all. Yet he knew the importance of loving and protecting our Mother Earth – a virtue that earned “In keeping with the him the recognition as the Patron Saint of the Environment. Franciscan values of being an agent of change, we continually In honour of our patron saint, we implemented various ‘go-green’ introduce changes in our care initiatives through the year. Café 820 model so that we are always launched food ordering via iPads instead of using paper menus and hard ready to deliver a continuum copy order chits. Plastic straws were also of care to our patients and be replaced with paper straws. To take the green steps further, all staff were given of service to our community.” personal stainless steel lunch boxes during Christmas so that they could use them for lunch take-outs as an alternative to using disposables.

Our Housekeeping Department got into the green act by adopting paperless inspection records via an online e-platform. Not only did they achieve cost savings, it also shaved hours off their routine inspection through speeding up the whole housekeeping process. After rolling out our Electronic Medical Records project last November, we also see less paper usage.

Following many months of hard work, HealthAngel, the hospital’s electronic medical records project, went ‘live’ on 19 November 2018. I would like to congratulate the team driving the project. HealthAngel has helped us further enhance patient safety, as well as enabled the use of data analytics to improve clinical quality and operations. It has also brought us on board the Ministry of Health’s ‘One Patient One Record’ vision, for seamless access to clinical notes across healthcare institutions. Year in Review 2018 13

What gave me much joy was the wing on the site of the former Assisi We had also worked collaboratively fact that the launch was regarded as Hospice. Our new hospital wing, with public healthcare partners such a family affair by many doctors and designed to meet the highest certified as community nurses from Singapore nurses, and teams spanning across Platinum rating standard under the General Hospital (SGH) and NTUC clinical, finance and technology Building and Construction Authority’s Health to reach out and help elderly departments. The colleagues came Green Mark Scheme, is targeted to residents living in the central part together to provide professional and be completed in 2022. This 10-storey of Singapore keep well, especially technical support which led to the facility will house our maternity and seniors with chronic conditions. successful launch of HealthAngel. paediatric wards, delivery suites, a The partnership with SGH nurses neonatal intensive care unit, allied allowed the nurses to be stationed Teamwork was further strengthened health services, ancillary hospital at our Outreach Medical Clinic at the by the formation of a multidisciplinary services, and be connected to the Enabling Village thrice a week so as Clinical Informatics Committee led existing Mount Alvernia Hospital’s to make health monitoring more by dedicated doctors who worked campus via a link bridge. accessible, provide early intervention in collaboration to enhance users’ and close management of the experience and quality of the In 2019, we will be opening a new seniors’ chronic conditions. application. Obstetric Screening Centre and building an Integrated Cancer Another partner that we worked In keeping with the Franciscan values Centre. With the latter, we will have closely with was Hagar International, of being an agent of change, we a complete range of oncology an organisation dedicated to the continually innovate such that we are services on campus, providing recovery of women and children always ready to deliver a continuum patient-centred care that addresses who had endured extreme abuses. of care to our patients and be of the needs of cancer patients, which The partnership saw one of our service to our community. With great is anticipated to increase with an neurosurgeons treat a six-year-old pride, I am delighted to share a quick ageing population. Cambodian girl suffering from preview of the key projects we have tethered cord syndrome. Several embarked on. To be of service to our community, victims of human trafficking were also we actively engage in outreach treated for various medical conditions Our new Alvernia Endoscopy Centre activities to bring care directly to at the hospital by our volunteer is redesigned into a one-stop those in need amid our long history specialists. service facility. It is equipped with of caring for the underprivileged. a centralised monitoring system Looking back on the year’s journey, to ensure optimised patient care. To raise awareness of the importance I am grateful and privileged to be Designed with a minor operating of oral health among the vulnerable able to carry on the legacy of the theatre, patients can undergo an families and seniors staying in public Sisters of the Franciscan Missionaries endoscopy and follow up with rental flats, we organised our first of the Divine Motherhood (FMDM). another minor surgery within the dental screening event with our I also feel blessed to have a very same premises, if necessary. We community partners – Singapore passionate team that is dedicated to are also pleased to be appointed Dental Health Foundation (SDHF), GSK delivering high quality care for our by the Ministry of Health as the Consumer Healthcare (GSKCH) and patients, while living out our Mission only private hospital to support the Toa Payoh East Constituency Office. and core values. I would like to thank National Colorectal Cancer Screening Over 100 patients were screened and the FMDM Sisters, the Board, the Programme to provide colonoscopy counselled on their dental health. Executive Team, our doctors and services to Singaporeans. Those patients with dental needs all colleagues for their hard work, were referred to our Outreach Dental commitment and support. Let’s all To meet increasing healthcare demand, Clinic at Agape Village to be cared for continue to “Serve All With Love”. we will be developing a new hospital at very affordable rates. 14 Mount Alvernia Hospital

Board of

Directors 1 2 3

4 5 6 7 8

9 10 11 12 13

1. Ho Tian Yee Foundation in Malaysia. Prior to joining Mount 5. Dr Ho Kheng Thye Chairman Alvernia Hospital in 1993, he was the General Board Member Member since 2015 Manager of Pantai Medical Centre in Kuala Since 2014 Tian Yee is the Chairman of the Board of Lumpur, Malaysia for nine years. Kheng Thye is a senior consultant cardiologist. Fullerton Fund Management Company Ltd. He was previously the Head of Cardiology and an investment advisor to Blue Edge 3. Dr Wong Sen Chow at Tan Tock Seng Hospital, Chairman of the Advisors Pte Ltd. Board Member Chapter of Cardiologists, College of Physicians 2004-2018 (Singapore), and sat on various advisory Currently, Tian Yee also serves as Sen Chow is a consultant surgeon in private committees to the Ministry of Health, and the Chairman of FFMC Holdings Pte Ltd, and practice since 1987. In 1981, he was in UK on a Singapore Armed Forces. Kheng Thye is also Lead Independent Director of DBS Group Singapore Government HMDP fellowship in actively involved in researching on Cardiac Holdings and DBS Bank. He holds a degree colorectal surgery. On returning to Singapore, Imaging, authoring professional research in Economics from Portsmouth University he was consultant surgeon in Tan Tock Seng papers, book chapters and speaking at (Hons), UK and a Master of Business Hospital and later in Singapore General Hospital. international medical conferences. Administration from the University of He has previously served as Chairman of the Chicago. Medical Advisory Board of Mount Alvernia 6. Eddie Chau Hospital. He had postgraduate degrees, Master Board Member 2. Lau Beng Long of Medicine in surgery from University of Since 2014 Board Member Singapore, Fellowship of the Royal Australasian Eddie is a serial entrepreneur and angel 2001-2018 College of Surgeons and Fellowship of the investor. He founded five companies and A hospital planner and director, Beng Long Academy of Medicine Singapore. one seed investment fund since 2000. served at Mount Alvernia Hospital as Advisor Two of the five companies – e-Cop and to the Board (2010), Chairman (2008-2009) 4. Sister Elizabeth Lim Brandtology, were acquired in 2007 and 2014 and CEO (1993-1997). He is currently the Board Member respectively. He currently advises several Managing Director of Sunway Healthcare Since 2014 higher learning institutes, start-ups as well Services, Malaysia, and a board member of Sr Elizabeth was assigned to the mission in as social enterprises. Eddie holds an MSc in Mount Miriam Cancer Hospital, Penang; Good England, Jordan and Zimbabwe. She also worked Communication Engineering from Imperial Shepherd Welfare Centre and Kasih Hospice in the Apostolic Nunciature in Singapore. College, London. Year in Review 2018 15

7. Tan Su May Chong Teck is a member of the SingHealth He held various clinical and non-clinical Board Member Board of Advisers and holds advisory positions positions at Alexandra Hospital (AH), Tan Since 2014 at the National Dental Centre Singapore, Tock Seng Hospital (TTSH), KK Women’s and A partner with Allen & Gledhill, Su May the SingHealth International Collaboration Children’s Hospital (KKH) and Singapore Office, the SingHealth Duke-NUS Disease has extensive experience in a wide range General Hospital (SGH) during his tenure Centres and the SingHealth Duke-NUS in restructured hospitals. He was trained of corporate and merger and acquisition Pathology Academic Clinical Programme. in paediatric intensive care medicine at transactions including share acquisitions and the Royal Children’s Hospital, Melbourne, business acquisitions, direct investments 10. Chan Chia Lin Australia, after which he established the and local and regional joint ventures. She Board Member Paediatric Intensive Care Unit at TTSH. He represents leading corporations and has Since 2017 was in the pro-tem committee preparing worked on transactions of international Chia Lin is the Director of Holywell Pte Ltd, the development of the present KKH significance in a variety of industries. a private investment company. She is Vice before coming out into private practice. President of the National Council of Social His passion is in looking after children who 8. Professor Lily Kong Services and chairs its investment committee. are premature and also in journeying with Board Member She also serves on the boards of several parents in managing their children’s health. 2015-2018 other non-profit organisations, including He still helps out in teaching at KKH in the Lily is Provost and Lee Kong Chian Chair HealthServe which provides medical and Paediatric Critical Care course. Professor of Social Sciences at the Singapore other assistance to migrant workers. She was Management University (SMU). previously the Chief Investment Officer of 13. Mr Beh Jit Han, Paul Fullerton Fund Management Company. President, Asia Pacific She was a faculty member in the National Reed Exhibitions University of Singapore (NUS) Department of 11. Mr Tham Sai Choy Since 2018 Geography from 1991 to 2015. Board Member Paul is President, Asia Pacific of Reed Since 2018 Exhibitions and is a member of the A graduate of NUS and University College Sai Choy is a chartered accountant. He was for Worldwide Board. Reed Exhibitions is a London, she sits on international journal many years a member of KPMG’s global board division of RELX Group with a portfolio of editorial boards, is a member of the and its executive committee, and chaired its over 500 events across 43 countries. Reed Asia Singapore’s Public Service Commission and compensation and nominations committee Pacific organises over 120 trade exhibitions also serves on many local and international and its Asia Pacific regional operations. in major Asian cities in Singapore, Malaysia, boards and committees. As a practising accountant, he led work in Thailand, Indonesia, Vietnam, South Korea, financial audit, restructuring and forensic Australia and multiple cities across China. Known for her research in religion, cultural investigations, across a range of businesses policy and creative economy, urban heritage and not-for-profit organisations. He is the Before joining Reed, Paul was Managing and conservation, and national identity, Lily audit committee chairman of the Housing Director and Partner of a regional publishing and Development Board, Nanyang Polytechnic received five international fellowship awards company. Prior to this, he spent several years and Singapore International Arbitration Centre. including the Commonwealth Fellowship with Singapore Airlines holding various He also serves on the boards of the Accounting Award and the Fulbright Fellowship Award. marketing management positions. and Corporate Regulatory Authority and DBS Holdings Ltd. He is the Chairman of 9. Dr Kwa Chong Teck Paul holds a Bachelor of Economics (Hons) as the Singapore Institute of Directors, and a Board Member well as Graduate Diplomas in Financial and Fellow of the Institute of Singapore Chartered Since 2017 Marketing Management. He also attended Accountants and the Institute of Chartered Executive Management programmes at Chong Teck began his career as a dental Accountants in England and Wales. Harvard and Oxford. surgeon in the Singapore Armed Forces. He was trained in oral pathology and in oral 12. Dr Ong Eng Keow He currently sits on the Singapore & maxillofacial surgery in London. He is a Medical Advisory Board Chairman Management University Board of Trustees and Senior Consultant in Oral Pathology at the Board Member is also a board member of a charity board, National Dental Centre Singapore where Since 2018 Caritas Singapore. Previous boards include he was also its founding Executive Director A neonatologist, paediatric intensivist MediaCorp, National Library Board, Singapore from 1995 until 2014. He was the founding and paediatrician, Eng Keow has been in Examinations and Assessment Board, Executive Director of the SingHealth private practice for 23 years. He is currently COMPASS, Ministry of Education and Montfort Foundation from 2004 to 2017 when it was serving as Chairman of the Medical Care (a charity operating three Family Service succeeded by the SingHealth Funds. Advisory Board at Mount Alvernia Hospital. Centres, amongst other activities). 16 Mount Alvernia Hospital

Executive Management Team

1. Dr James Lam Kian Ming 2. Dr Mok Ying Jang Medical & Dental Centres from 2005 to Chief Executive Officer Director, Hospital Services 2008. With more than 20 years’ experience in Ying Jang has more than 25 years of the healthcare industry, James brings with healthcare experience, ranging from clinical Ying Jang obtained his Medical Degree from him strong leadership and expertise in the practice and business management both the National University of Singapore and an clinical and medical community. He formerly locally and internationally in Shanghai and Executive Masters of Business Administration served as Chief Executive Officer of Thomson Hong Kong. He joined Mount Alvernia (Dean’s List) from Singapore Management Medical Group where he was responsible for Hospital in 2017, and is currently overseeing University. He is also a Designated Aviation the Group’s business in Singapore. James also the departments across the divisions of Medical Examiner (Australia). led as Group Director of the Applied Sciences Hospital Services and Clinical Services. Group & Blood Services Group at the Health Green effort – effected the exercise to Sciences Authority (HSA) of Singapore. He Prior to Mount Alvernia Hospital, he worked use paper straws instead of plastic ones at managed various departments including in Raffles Medical Group (RMG) serving Café 820. Also pushed for biodegradable finance, operations, information management as General Manager of Raffles Health lunchboxes in place of styrofoam and emergency planning under the corporate Insurance and Raffles Medical GP network, lunchboxes at the staff canteen. development, and the HSA Academy. and he was also the former Medical Director of RMG Hong Kong operations. He Green effort – refrains from printing led as Group Director at HSA for Corporate meeting notes by going to meetings with Services and took on a posting in Shanghai laptop and taking notes on it. with World Link (currently Parkway Health)

1 8 2 4 7 6 3 5 Year in Review 2018 17

3. Shirley Tay Fellow Chartered Accountant Singapore, Previously, she held appointments as Director, Nursing she was an auditor at Coopers & Lybrand, Brand Director and Head of Strategic Shirley oversees the nursing division Singapore and has experience in accounting Marketing for financial institutions and focusing on raising competency, standards, & finance and information systems in the not-for-profit organisations. She holds a patient safety and care delivery service travel and manufacturing sectors in Australia. Bachelor of Business Administration from experience. She was previously with Tan Tock Annie is responsible for the accounting the National University of Singapore. Seng Hospital and has held appointments at and finances, materials management and Raffles Hospital. With more than 35 years of business office operations of the Hospital. Green effort – Makes an effort to healthcare experience in both government Reduce, Reuse, Recycle, for example, sorts and private institutions, she brings with her Green effort – uses stainless steel straws things that she wants to discard into a wealth of experience in nursing leadership instead of plastic straws for her drinks. different categories to recycle. and quality. She holds a Bachelor in Nursing from Griffith University and attended the Managing Healthcare Delivery programme 6. Leah Yoong 8. Bruce Leong from Harvard Business School. Director, Human Resources Director, Technology and Strategy Leah joined Mount Alvernia Hospital in Bruce brings along with him close to Green effort – walks home whenever she 2017 from Raffles Medical Group, where 20 years of Information Technology can, chalking up a total of 5km each time. she served as Director Human Resources. experience in various industries and Prior to Raffles, she was Director – Policy, domains. Prior to joining Mount Planning and Manpower Development Alvernia Hospital, Bruce was with iHiS 4. Goh Hock Soon at SingHealth. A career human resources Pte Ltd supporting IT Infrastructure Director, Corporate Development professional, she brings with her more than for Singapore’s northern cluster of Hock Soon joined Mount Alvernia Hospital 20 years of human resources experience and restructured hospitals. He led various in 2012. He was previously with the civil expertise in healthcare and other industries, teams in commissioning IT Infrastructure service and held appointments in the and in both private and public sectors. for new hospitals such as Khoo Teck Ministry of Health and People’s Association. She provides leadership management and Puat Hospital, Yishun Community His experience includes marketing and personnel development for the human Hospital, as well as Admiralty Medical business development; research and resource function of the hospital. Leah Centre. Bruce has experience in statistics, and partnership and membership. graduated with a Bachelor of Business building Data Centres, network, He oversees strategic planning, business Administration from the National University storage, virtualisation, cyber security, IT analysis, strategic marketing, marketing of Singapore. operations and vendor management. communications, tenancy management, He was also responsible for all IT community outreach and patient liaison Green effort – pushed for the purchase Infrastructure Project implementation. services. He holds a Bachelor of Social and distribution of thermal lunchboxes Bruce is also the hospital’s IT Security Science (Hons) in Sociology from the as a Christmas gift to all staff so that less Information Officer, responsible for the National University of Singapore. styrofoam boxes are used for packing lunch. hospital’s cybersecurity protection. In the earlier phase of his career, Bruce Green effort – conscientiously takes public was also with NCS Pte Ltd supporting transport to and from work. 7. Karen Poon many large scale IT Infrastructure Director, Mission project implementation with the Hong Karen joined Mount Alvernia Hospital in Kong government. He holds a Bachelor 5. Annie Lim 2014. A lay associate of the Franciscan of Engineering Degree from National Director, Finance Missionaries of the Divine Motherhood University of Singapore. Annie joined Mount Alvernia Hospital (FMDM) congregation, she is responsible for in 1993. A fellow of the Association of the hospital’s social mission and oversees Green effort – uses less plastic by Chartered Certified Accountants (UK) and the Clinical Pastoral Care department. bringing along his own bag for shopping 18 Mount Alvernia Hospital

New Specialist Doctors

1 2 3 4

1. Dr Adrian Tan Chek Jin • Visiting Consultant at Department 4. Dr Audra Fong Obstetrics & Gynaecology (O&G) of Anaesthesia and Surgical Ophthalmology Senior Consultant, Intensive Care, National University Senior Consultant Ophthalmologist Obstetrician & Gynaecologist Hospital (NUH), Department Director of Neuro-Ophthalmology and ACJ Women’s Clinic Pte Ltd of Intensive Care Medicine, Ng General Ophthalmic Services Teng Fong General Hospital and Eagle Eye Centre Pte Ltd (EEC) PROFILE: Department of Anaesthesia and • An Obstetrician and Gynaecologist Surgical Intensive Care, Changi PROFILE: since 1990 and has delivered more General Hospital • Graduated from the NUS in 1998, than 7000 babies and counting and obtained specialist degree • Recipient of Spring Singapore’s from the Royal College of Surgeons Excellent Service Award (Gold) 3. Dr Anton Cheng Kui Sing (Edinburgh) in 2008 • Former Deputy Head and Senior General Surgery • Completed a one-year Neuro- Consultant at the Department and Specialist in General Surgery and ophthalmology fellowship under General O&G, KK Women’s and Obesity Surgery Professor Barry Cullen and Dr Sharon Children’s Hospital (KKH), 1999 -2005 Advanced Vascular Centre Tow • Examiner of Master of Medicine • Was involved in a National Medical (MMed)/ Bachelor of Medicine and PROFILE: Research Council research study of Bachelor of Surgery (MBBS), Regional • Visiting Consultant at the retinal microvasculature changes in Membership Royal College of O&G Department of General Surgery and relation to optic nerve diseases Course and National University of Clinical Research Unit, Khoo Teck • Works closely with neurologists Singapore (NUS) Clinical Teacher Puat Hospital and neurosurgeons in managing • Hospital Accredited Trainer of the • Founding President of Obesity conditions affecting both eye and Minimally Invasive Surgery (MIS) at and Metabolic Surgery Society of brain such as hemifacial spasm, KKH, 1999-2005 Singapore myasthenia gravis, brain and • Past Member at large International pituitary tumours and strokes Federation of Surgery for Obesity, affecting the visual pathway 2. Dr Alvin Teo Yeng Hok Asia Pacific Chapter • A trained general ophthalmologist Anaesthesiology & Intensive Care managing age-related eye Medicine conditions Anaesthesiologist and Intensivist ICCAPS@Alvernia

PROFILE: • Registered Specialist in Anaesthesiology and Intensive Care Medicine, Singapore Medical Council and Specialist in Anaesthesia and Intensive Care Medicine, Australian Health Practitioner Registration Agency Year in Review 2018 19

5 6 7

5. Dr Caroline Khi Yu May 6. Dr Cheryl Lau Chien Li 7. Dr Choo Bok Ai Obstetrics & Gynaecology (O&G) General Surgery Radiation Oncology Consultant Obstetrician & Adjunct Assistant Professor Senior Radiation Oncologist Gynaecologist Colorectal Clinic Associates Icon SOC Mount Alvernia Medical Clinic ACJ Women’s Clinic Pte Ltd PROFILE: PROFILE: PROFILE: • Extensive experience in minimally • Graduated from the University • Received her MBBS from the NUS, invasive colorectal and general of Aberdeen, UK and obtained 1996 surgical procedures, treatment of postgraduate internal medicine • Admitted to the Royal College of colorectal cancers and diseases, training qualification, 2002 and Obstetricians and Gynaecologists, complex perianal disorders and clinical oncology qualification, 2007 UK, 2000; received her postgraduate bowel disorders • Fellow of the Academy of qualifications • Mentored by Professor Phillip Medicine Singapore and currently • Member of Royal College of Fleshner and his group of nine Vice Chairman of the Chapter of Obstetricians and Gynaecologists, senior colorectal surgeons, she Radiation Oncology Obstetrical and Gynaecological completed a year of advanced • Specialises in the treatment of Society of Singapore, and Society for colon and rectal surgery training at breast, gynaecological, head and Colposcopy and Cervical Pathology the world-renowned Cedars-Sinai neck, skin and sarcoma cancers; of Singapore Medical Center in the USA under skilfully utilises IMRT, IGRT, VMAT, • Appointed clinical tutor in the the Ministry of Health (MOH) Health RapidArc, SBRT and SRS in treatment Faculty of Medicine, NUS and Manpower Programme (HMDP) • Published over 25 peer review • Conducted and involved in training, scholarship articles in medical journals and courses and lectures for general • An international member of the speaks regularly at local, regional practitioners, medical students and Society of American Gastrointestinal and international meetings O&G trainees and Endoscopic Surgeons, and the • Set up the Nasopharyngeal Cancer American Society of Colon and Patient Support Group and the Rectal Surgeons Singapore Sarcoma Support Group • Received hospital research grants for and acted as medical adviser clinical quality research in 2015-2017 • Received the Healthcare Humanity and authored numerous research award in 2018 with an honourable articles and book chapters mention from the President of Singapore 20 Mount Alvernia Hospital

New Specialist Doctors

8 9 10

8. Dr David Tan Boon Harn 9. Dr David Tan Liang Hui 10. Dr Desmond Quek Radiation Oncology Anaesthesiology & Intensive Care Ophthalmology Consultant Radiation Oncologist Medicine Senior Consultant Opthalmologist Asian American Radiation & Oncology Anaesthesiologist and Intensivist Director of Glaucoma Services ICCAPS@Alvernia Eagle Eye Centre Pte Ltd (EEC) PROFILE: • Clinical expertise in the PROFILE: PROFILE: management of gynaecological, • Registered Specialist in • Specialises in the diagnosis and gastrointestinal, hepatobiliary, lung Anaesthesiology and Intensive treatment of glaucoma, cataracts, cancers and brachytherapy for Care Medicine, Singapore Medical refractive errors and general gynaecological cancers Council ophthalmological conditions • Trained in Stereotactic Body • Obtained medical degree from the • Member, 2008 and Fellow, 2011 Radiotherapy for lung, liver, pancreas NUS Medical School of the Royal College of Surgeons and oligometastatic disease • Awarded Fellowship Australian of Edinburgh, and Fellow of the • Awarded Fellowship of the College and New Zealand College of Academy of Medicine of Singapore, of Radiologists (FRCR) in Clinical Anaesthetists 2011 Oncology, UK • Holder of the European Diploma in • Underwent subspecialty fellowship • Graduated from NUS in 2005 with intensive care medicine from the training in glaucoma at Singapore MBBS; commenced training in European Society of Intensive Care National Eye Centre (SNEC), before Radiation Oncology in 2007 Medicine (ESICM) pursuing an Executive Masters of • Awarded an HMDP Fellowship • Awarded HMDP Fellowship by MOH Business Administration at INSEAD, by MOH to undergo Fellowship in for fellowship programme in critical 2013 Advanced Oncology programme care medicine at Mayo Clinic, USA • Helmed leadership positions at in UK • Former Director of Surgical Intensive SNEC and was principal investigator Care Unit, Khoo Teck Puat Hospital in multiple research trials, such as the association of obstructive sleep apnoea with glaucoma • First-author of numerous scientific journal articles, and regular presenter at international eye conferences Year in Review 2018 21

11 12 13

11. Dr Joycelyn Wong Sook Miin 12. Dr Kenneth Tan Hock Soon 13. Dr Kong Hwai Loong Obstetrics & Gynaecology (O&G) Anaesthesiology & Intensive Care Medical Oncology Consultant Obstetrician & Medicine Senior Consultant Medical Oncologist Gynaecologist Anaesthesiologist and Intensivist and Physician ACJ Women’s Clinic Pte Ltd ICCAPS@Alvernia Icon SOC Mount Alvernia Medical Clinic

PROFILE: PROFILE: PROFILE: • Graduated with medical degree • Graduated with medical degree • Recipient of numerous academic from NUS, 1996 from the NUS Medical School, 1989 awards, including HMDP Fellowship • Trained in O&G in KK Women’s and and postgraduate in Master of to New York, USA, from MOH and Children’s Hospital Medicine in Anaesthesiology (MMed the National Medical Research • Obtained Postgraduate O&G Anaes), from NUS, 1996 Council Research Fellowship Degree from The Royal College of • Awarded Membership of the Royal • Was conferred the Singapore Obstetricians & Gynaecologists, UK College of Physicians (MRCP), UK in Young Scientist Award for his (MRCOG), 2000 internal medicine, 1997 research accomplishments in anti- • Awarded HMDP Fellowship by angiogenesis and gene therapy MOH for programme in critical care • Awarded the prestigious American medicine at Mayo Clinic, USA Society of Clinical Oncology Merit • Appointed Director of Surgical Award Intensive Care Unit, NUH, 2001 • Was previously the Chairman of the • Holder of the European Diploma in Chapter of Medical Oncologists, intensive care medicine from the Academy of Medicine and member European Society of Intensive Care of the MOH Specialist Training Medicine (ESICM) Committee (Medical Oncology) • Fellow of the American College of • Conferred the National Day Award Chest Physicians from the President of Singapore and won the Service to Education Award from the Ministry of Education twice • Adjunct Associate Professor of NUS • Visiting Senior Consultant Medical Oncologist, National University Healthcare System 22 Mount Alvernia Hospital

New Specialist Doctors

14 15 16

14. Dr Lee Lih Charn 15. Dr Lee Tze Wee 16. Dr Leong Hoo Kwong Obstetrics & Gynaecology (O&G) Anaesthesiology & Intensive Care Otorhinolaryngology (Special interest in Urogynaecology) Medicine Consultant Ear, Nose & Throat Surgeon Senior Consultant Anaesthesiologist and Intensivist Nobel ENT Centre Medical Director ICCAPS@Alvernia Agape Women’s Specialists PROFILE: PROFILE: • Recipient of numerous medals PROFILE: • Graduated from NUS with Medical and book prizes for being the top • More than 20 years’ experience Degree (MBBS) in 2000 and MMed student in various subjects and in management of simple (Anaes), 2006 in the Final MBBS Examination; and complex Obstetrical and • Awarded HMDP Fellowship by MOH awarded an undergraduate Gynaecological conditions for fellowship programme in Critical scholarship by the Public Service • Subspecialty training in Care Medicine in Mayo Clinic, USA, Commission Urogynaecology (female bladder 2008 • Presented the Howard-Eddey and prolapse problems) at St • Awarded HMDP Fellowship by Medal for being the top candidate Vincent’s Hospital in Sydney, MOH for fellowship programme in in Southeast Asia after completing Australia Hyperbaric and Diving Medicine in the Primary Surgical Fellowship • Former Senior Consultant at KK Duke University, USA, 2010 Examination of the Royal Women’s & Children’s Hospital until • Obtained the European Diploma Australasian College of Surgeons 2013 of Intensive Care Medicine (EDIC) • Trained with Professor Michel • Appointments held include Director awarded by European Society of Portmann in Bordeaux, France of KK Urogynaecology Centre Intensive Care Medicine, 2008 and Professor Ugo Fisch in Zurich, and Head of KK Ambulatory & • Visiting Clinician Programme in Switzerland – centres of international Urodynamics Unit Neuro-anaesthesia and Neuro- excellence for otology (middle ear • Published numerous articles in intensive Care at Mayo Clinic, USA, surgery), neuro-otology (inner ear medical journals and book chapters 2015 surgery) and microscopic skull base • Recipient of several service awards • Registered Specialist in Anaesthesia surgery including the Service from the Heart and Intensive Care Medicine, • Was Senior Lecturer and Consultant Award and the EXSA Star Award Singapore Medical Council in the University Department of Otolaryngology, NUH • Authored numerous academic papers and spoke, lectured and presented research findings at local and overseas conferences Year in Review 2018 23

17 18 19 20

17. Dr Lim Hwee Yong 18. Dr Loh Meng Woei • Former Consultant in Paediatric Medical Oncology Anaesthesiology & Intensive Care Infectious Disease at NUH and was Specialist Medical Oncologist Medicine Assistant Professor with the Yong Loo Novena Cancer Centre Anaesthesiologist and Intensivist Lin School of Medicine, NUS ICCAPS@Alvernia PROFILE: • Achieved full American PROFILE: 20. Dr Peter Robless Board certification in Internal • Obtained medical degree in 1995 General Surgery Medicine, Medical Oncology and and postgraduate in Anaesthesiology Vascular Surgeon Haematology (MMed Anaes), 2001 from NUS Advanced Vascular Centre • Haematology and Medical • Underwent ICU training from Oncology clinical and research 2004-2006 at The Alfred Hospital, PROFILE: training at Huntsman Cancer Melbourne, Australia • Graduated with Bachelor of Medicine Institute, USA • Registered as Intensivist with Specialty and Bachelor of Surgery (MBChB) • Published articles in various Accreditation Board, Singapore, 2012 from the University of Aberdeen, international journals, authored UK, 1992; obtained Fellowship of the chapters, served as editor for Royal Colleges of Surgeons (FRCS) oncology textbook and served on 19. Dr Mas Suhaila Isa from the Royal College of Surgeons, committee for drawing up cancer Paediatric Medicine Edinburgh, 1996 treatment guidelines Paediatrician • Research Fellow at St Mary’s Hospital, • Former member of Medical Kids Clinic @ Mt Alvernia UK; trained in General and Vascular Oncology Residency Advisory surgery on South East and North Board – reviewed and advised on PROFILE: West Thames London Deanery medical oncology residency training • General paediatrician with clinical Surgical rotations, Intercollegiate structure and served as examiner for expertise in infectious disease and FRCS in General Surgery oncologist trainee exit exams travel health and immunisation • Fellow of the European Board • Graduated from NUS with MBBS, of Vascular Surgery, 2004; 2003 and obtained the Membership subspecialised in Endovascular of the Royal College of Paediatrics Surgery as Vascular Fellow at St and Child Health (MRCPCH), UK, in George Hospital, Sydney 2008 • Doctorate in Medicine (University of • Received paediatric infectious London, 2004) disease training in Sydney Children’s • Founding Head, Division of Vascular hospital, 2010 Surgery, National University • Awarded the HMDP and completed Heart Centre, Senior Consultant, her paediatrics ID fellowship in Department of Cardiac Thoracic Boston Children’s Hospital, USA in and Vascular Surgery, NUH; Director 2013 at Vascular Medicine and Therapy • Former committee member of the Programme, NUH, and Non-Invasive Expert Committee of Immunisation, Vascular Laboratory, NUH MOH (2013 to 2017) • Visiting Consultant, NUH 24 Mount Alvernia Hospital

New Specialist Doctors

21 22 23

21. Dr Peter Ting 22. Dr Steve Yang Tze Yi 23. Dr Steven Ng Cardiology – Cardiovascular Respiratory Medicine and Intensive Paediatric Medicine Rehabilitation Care Medicine Senior Consultant Paediatrician & Cardiologist Respiratory Specialist and Intensivist Neonatologist Restore Heart Centre The Respiratory Practice Lung.Asthma. Steven’s Baby & Child Clinic Cough.Allergy PROFILE: PROFILE: • Structures rehabilitation PROFILE: • Obtained his MBChB from University programmes to improve functional • Obtained his medical degree of Leicester, England and MMed performance, reduce risk factors and from NUS in 1994, and trained in (Paediatrics) from NUS; Fellow of the reverse coronary atherosclerosis in Respiratory and Intensive Care Academy of Medicine, Singapore, and ischemic heart disease and heart Medicine at Singapore General the American Academy of Paediatrics failure patients Hospital • Clinical and research fellow in Neonatal • Underwent specialty training in • Further trained in Intensive Care Nutrition (Canada and USA), 1997- general cardiology at the National Medicine and Interstitial Lung 1998; sat on many committees in the Heart Centre, Singapore; further Disease at the University of health ministry, including Sale of Infant trained at one of the leading heart Washington Medical Centre, Seattle, Foods Ethics Committee Singapore institutes in Canada, and Harvard USA (SIFECS), 1998-2006; Association for University, USA • Fellow with the College of Chest Breastfeeding Advocacy (Singapore) • Trained in advanced echo Physicians, USA, the Chapter of (ABAS) (previously SBPC) 1998-2006, and techniques such as contrast Respiratory Physicians, Singapore Pharmacovigilance Unit 2000-2016 echocardiography to enhance the and the Chapter of Intensive Care • A reviewer for many international accuracy of assessing heart function Physicians, Singapore. Holds the journals and contributing author/ and diagnosing coronary artery European Diploma in Intensive Care member of the World Perinatal Nutrition narrowing; 3D-echocardiography • Serves as Chairman of IRB-D, a Working Group in the diagnosis, evaluation and subcommittee of SingHealth’s (Paris, 2004), and has more than 40 peer- guidance of minimally invasive Centralised IRB reviewed publications including books/ interventions of various heart valve • Research interest in Critical Care handbooks/guidelines to his credit disorders and Interstitial Lung Disease and • President, College of Paediatrics & Child • Certified clinical exercise has published in local and overseas Health, Singapore, 2011-2013 physiologist by the American medical journals • Visiting Senior Consultant to the College of Sports Medicine; Department of Neonatology, KKH, 2012- performs cardiopulmonary 2017 exercise testing for the assessment • Chairman, Chapter of Neonatology, of cardiovascular diseases and College of Paediatrics & Child Health, evaluating athlete performance Singapore, 2013-2017 (currently, Board member, Chapter of Neonatology, College of Paediatrics & Child Health, Singapore) Year in Review 2018 25

24 25 26

24. Dr Tan Aik Huang Terence 25. Dr Tan Hon Liang 26. Dr Tan Tee Yong Medical Oncology Anaesthesiology & Intensive Care Anaesthesiology – Pain management, Specialist in Medical Oncology Medicine Anaesthesiology & Intensive Care Icon SOC Mount Alvernia Medical Clinic Anaesthesiology, Intensive Care and Medicine Home Care Consultant Consultant Pain Specialist/ PROFILE: ICCAPS@Alvernia Anaesthesiologist • American Board-certified Clinical ICCAPS@Alvernia Medical Oncologist with additional PROFILE: expertise in molecular medicine, • Intensive Care Medicine Fellowship PROFILE: medical informatics and cancer at both Queen Elizabeth Hospital, • Graduated from NUS in 1995 and prevention Birmingham, UK and Mayo Clinic, trained in Anaesthesiology locally • Received his medical degree at Rochester, Minnesota, USA • Awarded a scholarship in 2006 the Royal College of Surgeons in • Vice President of Society of Intensive under HMDP from MOH Ireland and a Masters of Science Care Medicine, Singapore, 2017-2019 • Conferred the Fellow of the in Molecular Medicine at Imperial • Qualifications: MBBS (NUS), MRCP Faculty of Pain Medicine, Australian College, London (UK), MMed (Internal Medicine), and New Zealand College of • Completed his Internal Medicine MMed (Anaes) and EDIC Anaesthetists Residency training at SUNY Buffalo • Pioneered many interventional pain followed by Clinical Fellowship treatments training in Medical Oncology at • Started pain medicine and Roswell Park Cancer Institute acupuncture practice in 2009 • Holds an Advanced Certificate in specialising in treating various pain Medical/Health Informatics from conditions SUNY Buffalo • Worked in the clinical academic setting as an Associate Consultant in Medical Oncology at National Cancer Centre, Singapore, and in private practice at Central Care Cancer Center, Kansas, USA 26 Mount Alvernia Hospital

Governance

Governance and leadership The Board members are appointed To assist in the execution of its structures are in place to by the Trustees of the hospital, acting responsibilities, the Board has on behalf of the FMDM Congregation, established six Committees, namely: guide us in providing quality for a term of three years. The • Nomination & Remuneration services as well as exercising appointment is renewable for up to Committee (NRC) responsible stewardship, two terms. • Audit & Risk Management Committee (ARMC) accountability and controls. The Board provides oversight in the • Finance Committee (FC) following areas: • Hospital Development Committee • Approval of broad policies, (HDC) strategies and objectives for the • Ethics Committee (EC) hospital • Technology Strategy Committee • Monitoring of management (TSC) performance • Overseeing the processes for In addition, a Medical Advisory Board evaluating the adequacy of internal (MAB) elected by specialists and controls, financial reporting and appointed by the Board provides compliance oversight of clinical governance • Approval of annual budgets matters. The Chairman of the MAB is • Corporate governance also a member of the Board.

Our Healthcare System Framework

This report provides an overview of Our healthcare system framework Hospital the health services and community comprises the following elements: Development outreach initiatives launched by the Operational hospital in 2018. Information Nursing Efficiency System Clinical Quality Beyond our commitment to deliver Excellence high quality patient care and improve clinical standards, we endeavour to make visible our commitment to be a good corporate citizen beyond the general expectation of a private healthcare service provider.

The work that we do at the hospital is invariably imbued with the Franciscan Mission Community & spirit of humility, gladness, kindness and Integration Social Health generosity in serving others. Hence, the initiatives undertaken are in direct response to an identified community Health need and to fulfil our mission as a not- Promotion for-profit private Catholic hospital. Year in Review 2018 27

Stewardship

The report provides an overview of what has been accomplished towards delivering value-based high quality patient care and healthcare standards.

Inpatient Admissions

24,546 24,232 24,390 23,564 23,243

2014 2015 2016 2017 2018

Surgeries Performed Babies Delivered Outpatient Visits

15,969 16,099 6,429 59,444 58,240 15,846 15,774 6,090 54,803 15,369 5,693 5,800 54,437 5,616 50,953

2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018

Participants of Healthcare Community Partners Mount Alvernia Outreach Activities Engagement Outreach Beneficiaries

7,793 60 4,855 7,391 54 4,473 5,708 44

3,776 31 1,488

2015 2016 2017 2018 2015 2016 2017 2018 2015 2016 2017 2018 28 Mount Alvernia Hospital

Reflecting 57 Years of Care and Service to All

1961 On 4 March, Mount Alvernia Hospital started as a 60-bed hospital entirely staffed by the FMDM Sisters who were trained nurses. The first baby was delivered at the hospital 1985 on 12 March 1961. The Clinical Pastoral Care Department was established as part of holistic care to 1965 1971 support patients and their relatives. The late Mr Lee Kuan Yew By 1971, three extensions officially opened a new of the building had five-storey wing, which been added and were brought the total number officially opened by the of hospital beds to 127. late Mr Lee Kuan Yew.

2004 2009 The Day Surgery A hospital-wide Centre and the 24-hour community outreach Walk-in Clinic and programme was officially Emergency Services launched to bring health 2010 were opened and ready screening services to the Launched and opened Alvernia to serve the public. poor and needy. Parentcraft Centre, a dedicated one-stop centre for antenatal 1996 – 1997 care, childbirth education and Medical Centre A was opened, newborn baby care. adding medical suites, operating theatres, delivery suites, 2011 an endoscopy centre and Launched the Mammography rehabilitation centre to the hospital. Screening Centre.

More medical suites were added Officially opened our first with the completion of Medical overseas office, Mount Alvernia Centre B. The total number of Hospital Information Centre licensed beds was increased to 303. (MAHIC), in Jakarta on 6 May. Year in Review 2018 29

2014 We added two more operating Mr Gan Kim Yong, Minister for Health and Archbishop theatres, bringing it to a total William Goh, officially opened Medical Centre D. The number of 10 operating theatres for of on-campus specialist clinics was increased to 89. surgical operations.

The Art @ Mount Alvernia programme was launched. In addition to the art pieces from Cerebral Palsy, Haig Girls’ Primary and ITE College Central, today we have artworks from 2013 Zhong Hua Secondary and Hai Emeritus Archbishop Nicholas Chia Sing Catholic School. officially opened our newly-renovated Chapel.

We became the first hospital in Singapore to expand our magnetic resonance imaging (MRI) services for prostate, breast and magnetic resonance angiography (MRA) with the new 3 Tesla MRI digital scanner with Ambient Experience.

2016 The Laboratory Services were redeveloped and expanded to provide increased capabilities and procedures based on the most contemporary medical laboratory methodologies and systems. These changes enable rapid turnaround times, a 24/7 service, a comprehensive and expanding menu of tests and quality results.

Our second outreach clinic comprising medical and dental services opened at Agape Village in Toa Payoh. 2015 The opening of St Dominic’s 2017 medical and Successful transition surgical ward and St Michael’s maternity ward provided additional bed from ISO 2008 standards capacity to reduce waiting time and increased inpatient admissions. to ISO 2015 standards hospital-wide. We officially opened our first outreach medical clinic at the Enabling Village located at Redhill to provide healthcare services to people with Our medical and disability, the elderly and financially needy residents. surgical ward, St Joseph’s was spruced Our third endoscopy room became fully operational to cater to up in a renovation and emergent endoscopic assessments and treatment planning for patients. upgrading exercise. 30 Mount Alvernia Hospital

Highlights in 2018 1. 2. Ms Rosalind Goh, Head of the Our healthcare team was honoured at Intensive Care Unit (ICU) was the Singapore Health Quality Service awarded the Nurses’ Merit Award Awards and they received their presented by the Ministry of awards from President Halimah Yacob, Health of Singapore. President of the Republic of Singapore.

3. 4. In conjunction with World Heart Day, We were voted the choice we held a cardiology seminar where maternity hospital by readers our on-campus cardiologists shared of Young Parents magazine, knowledge and tips on managing Singapore’s most read heart health and heart diseases to parenting magazine. more than 500 attendees. Year in Review 2018 31

5. 6. Our electronic medical records Our Endoscopy Centre was redesigned system, christened HealthAngel, into a one-stop service facility with went live! HealthAngel will enhance a minor operating theatre so that hospital operations and integrate into patients can undergo colonoscopy and the national healthcare network. follow up with other minor surgery, if needed, within the same premises.

7. 8. To raise awareness of the importance of Together with one of our on-campus oral health among the elderly and the less neurosurgeon, we helped a six-year privileged families staying in public rental old Cambodian girl suffering from flats, we organised our first mass dental tethered cord syndrome walk again. screening event with our community partners. Over 100 residents were screened and counselled on their dental health. 32 Mount Alvernia Hospital

Nurses’ Merit Award Winner Singapore Health Quality Service Awards (SHQSA)

Head of the Intensive Care Unit (ICU), Rosalind Goh shared, “As a A huge congratulations to our healthcare team who were critical care nurse, you need to anticipate, react and act fast. You also honoured to be awarded 1 Star, 11 Golds and 41 Silvers. need to prioritise your work, and possess good critical thinking and communication skills. Teamwork is also very important in the ICU.” This year saw a total of 3,462 winners from 34 public and private healthcare institutions, community hospitals and agencies from Elaborating on the need for good communication skills, Rosalind the intermediate and long-term care sector nationwide. added, “As people are more educated nowadays, we not only need to do a lot of explaining to the patient but also to the patients’ Launched in 2011, the SHQSA is Singapore’s first dedicated families. Gaining their trust is very important.” platform to honour healthcare professionals who have demonstrated remarkable commitment in delivering quality care and excellent service to patients. “I give my best to my patients by being non-judgmental Parent’s Choice Award and treating each 2018/2019 patient as my family We are happy to announce that we member. In this way, were awarded the Parent’s Choice Award 2018/2019 organised by SPH you will definitely give Young Parents magazine. the best care that you We were voted as the top choice can to all your patients,” under the Maternity Hospital category. – Rosalind

This biennial award celebrates Advice for Aspiring Nurses parents’ favourite family brands When asked for some words of advice for school leavers across 23 categories from various contemplating a career in nursing, Rosalind said, “Nursing is all industries such as Education, Pregnancy and Baby Retail, about being compassionate, dedicated and passionate about and Food and Beverages. The judges are the readers of what you are doing. If you are looking for a career that allows you Young Parents. to have a real impact on patients’ lives, nursing could be the right field for you.” This is a significant win for the hospital as Young Parents is the most-read parenting magazine in Singapore according to We congratulate Rosalind on receiving the Nurses’ Merit Award, and the Nielsen Media Index 2016 and has a current readership of thank her and her fellow nurses for their tireless care, all year round. 330,000 in digital and print. Year in Review 2018 33

Baby Friendly Newborn Critical Congenital Heart Disease Hospital Initiative (CCHD) Screening (BFHI) – Working towards To enable early detection of CCHD for newborns and hence, Accreditation timely access to care, we introduced a routine screening for neonates in neonatal intensive care and all maternity postnatal Our Alvernia Parentcraft wards. This would assist parents greatly in their care planning for and Postnatal Wards their newborns. prepared for Baby Friendly Hospital Initiative (BFHI) accreditation by refreshing our hospital maternity tours and antenatal education classes, in accordance with the BFHI guidelines, to help establish successful breastfeeding.

During patients’ hospital stay, we implemented skin-to-skin Dementia & Fall Awareness Day – 28 September contact for normal deliveries and allowed infants to remain with mothers throughout their first hour after delivery. Hosting their first ever Dementia and Fall Awareness Day, our nurses organised a poster competition among the various We will roll out our execution plan in phases to achieve departments and Assisi Hospice. Participants were encouraged successful accreditation in 2020. to vote for the best poster. They also had the opportunity to walk in the shoes of the elderly through experiential stations where they had weight strapped on them to perform certain activities of daily living that many of us have taken for granted. At the end of the day, many walked away impacted and with greater insights Better Infection into the challenges of the elderly. Control Talks on nutrition and other relevant topics were also conducted. To improve our Infection Control standards, we replaced fabric curtains with disposable, anti- microbial ones in all our nurseries. 34 Mount Alvernia Hospital

Electronic Medical Record (EMR) went ‘live’

Our EMR project, affectionately christened HealthAngel via clinical decision support and knowledge-based finally took flight on 19 November after a blessing medication administration. ceremony. The implementation exercise spanned across almost all This is a significant milestone in our hospital departments and took nearly two years. We look forward development journey. Not only does this help us meet to feature enhancements and fine-tuning to make our statutory requirements, it also improves patient safety EMR system more user-friendly and efficient. Year in Review 2018 35

Day Ward 4 – New Process Improvement

Eye & laser cases were relocated to Day Ward 4 to facilitate seamless transfers for eye patients from the Operating Theatres at level 4 during emergencies. The laser machine was also moved to a new facility room in Day Ward 4 to support this exigency.

New Procedures Increase Patients’ Safety

Our Day Ward and Nurse Training Department devised a procedure for checking standardised resuscitation equipment across our Hospital and a procedure for all clinical departments to have well-equipped emergency trolleys and properly functioning equipment. This would New Endoscopy Centre help shorten response time during life threatening emergencies, thus improving patients safety and survival Our Endoscopy Centre was relocated to Level 3 in Medical outcomes. Centre B and redesigned into a one-stop service facility. Equipped with a minor operating theatre, patients can now undergo a colonoscopy and follow up with a minor surgery within Corporate PayNow the same premise – increasing patient accessibility to care. We implemented an additional payment mode for our It is also equipped with a centralised monitoring system thus customers; they can now make payment by scanning the ensuring optimised patient care. QR Code at our Business Office.

Finally, a new endoscopy washer and pass through cabinet enhances infection control.

We are honoured to be appointed as an approved provider of colonoscopy services for eligible patients in support of the National Colorectal Cancer Screening Programme (NCRCSP). NCRCSP was introduced by the Health Promotion Board in 2011 for Singaporeans and permanents residents 50 years old and above.

Enabling Healthy Growth through Mission Integration By integrating our mission into our daily work and our care environment, we remain conscious of the obligation of our clinical practices towards the well-being of our patients. It keeps our values alive as we respond to the demands of progress and change. 38 Mount Alvernia Hospital

Mission Formation Retreat 2018

The second combined Mission Formation Retreat was held on 30 June 2018, Saturday at Agape Village. It brought together the Board and Executive Members of all three Mission Formation Strategy Workgroup organisations founded by the FMDM – Mount Alvernia Hospital, Assisi Hospice and Mount Miriam Cancer Hospital. A Mission Formation Strategy Workgroup was formed to discuss and propose a Mission Formation strategy and develop a framework for The journey of co-creating our future continues... just as all three – Mount Alvernia Hospital, Assisi Hospice and Mount Miriam the FMDM Sisters had written their chapters as founding Cancer Hospital to adopt and adapt for implementation respectively. members and administrators of the hospitals and hospice in its early years; we continue the legacy by contributing new Formation is to help all members of our community (Board, chapters to continuing the healing ministry of Jesus, bringing Management, Staff and Volunteers) to understand, practice and Catholic healthcare to serve the communities in Singapore integrate our mission and values in order for the foundational and Malaysia. principles of Catholic healthcare, in our Franciscan tradition, to permeate every aspect of our ministry. We will continue to explore our shared journey and mission, gathering the wisdom of our FMDM Sisters’ experience of The aim is to empower the whole team to strengthen, deepen and worldwide mission, sharing our own experiences with each expand the sense of mission and FMDM heritage gifted to us by our other and supporting one another. founding sisters. Year in Review 2018 39

Clinical Pastoral Care

There is no greater joy than serving our patients, staff and their loved ones in their time of greatest need

A person’s whole life from the day he/she is born to the Besides patients and their families, our CPC counsellors also day he/she dies is relational. Some may wonder how it is support hospital and hospice staff going through emotional relational when someone is dying; when a patient says, suffering and grief over the loss of their loved ones. For “I cried when a part of me died……..” Imagine the pain some, the pain of losing their loved ones can be so intense and loss this person is feeling. that they prefer to remain in their dark hole for a while and our counsellors stay with them till they are ready to move on. The call as Clinical Pastoral Care (CPC) Counsellors is to be TRULY PRESENT and LISTENING, keeping pace with, tuning As a team, despite their different backgrounds, they care in and moving in at the right time to pose a question for for one another in their own unique ways, accepting and reflection, facilitating such that the patient finds his/her respecting their individuality and gifts. They begin their own answers that would quieten his/her spirit. day by lighting a candle and spending some quiet time in silent reflection and prayer before they go out to face In doing so, we trust and believe that through our the challenges of the day. (Lighting a candle is a symbol of compassionate, empathetic and warm presence, healing connecting and keeping our spirits going.) The Spirit of God and self-transcendence will occur that is right for the upholds them during challenging situations as they reach person. As wounded healers, the knowledge gained out and touch their patients, families and staff. They give through our very own experience helps us to better thanks daily to God for using them as His instruments to empathise with our patients who are suffering physically, bring love, hope and healing to all whom they encounter emotionally and spiritually. along the way.

“The life I touch for good or ill will touch another life, and in turn another, until who knows where the trembling stops or in what far place my touch will be felt.” Frederick Buechner

Making Care Inclusive through Community Outreach Passionate to reach out to the underserved, we go beyond our professional practice to provide medical care to the less privileged communities. 42 Mount Alvernia Hospital

Caring Beyond Borders

Cambodians in Singapore: Helping a little girl walk again

With the help of our on-campus neurosurgeon, Dr Timothy Lee, six year-old Channey*, who had a congenital disorder known as spina bifida, found hope to live on.

Based on his observation and experience, Dr Lee recognised that Channey could possibly be plagued by Tethered Spinal Cord Syndrome, a rare disorder because of the unique pattern of weakness in her legs. This results in an abnormal stretching of the spinal cord which was causing severe pain in her legs and the irregular passing of urine. The only way to treat her was through a relatively simple surgery to relieve the pulling of the nerve.

The operation was a great success and Channey was up and walking again with no more pain. She was also able to go to the toilet on a more regular basis before being discharged after having been hospitalised for five days.

* Patient’s name has been changed to protect her identity.

Singaporeans in Cambodia: Helping babies breathe easier

In November 2018, our nurses returned to Kampong Chhnang, Cambodia, to conduct a Train-the-Trainer programme and imparted knowledge and skills focused on newborn and infant resuscitation. The sessions were attended by 82 local midwives and nurses from various health centres who would help to train their colleagues with their newfound knowledge.

This is a significant project due to the high incidence of respiratory issues among the 3,800 or so babies delivered in the hospitals and health centres of the province. Also, every month, over 4,600 children below the age of 14 years old suffer from respiratory issues. While 99 percent of these patients are seen at the province’s health centre, severe cases are sent to Phnom Penh. Year in Review 2018 43

Providing dental care

We partnered Toa Payoh East Constituency Office, the Singapore Dental Health Foundation (SDHF) and GSK Consumer Healthcare (GSKCH) to raise awareness of the importance of oral health at our first dental screening event.

Among the 141 participants, the participants with dental health issues were referred to our Outreach Dental Clinic for follow-up treatment at a highly subsidised rate. Located at Agape Village, Lorong 8 Toa Payoh, the clinic opened in 2016 at the request of our outreach partners, upon observing poor dental health among their beneficiaries.

Bonding with beneficiaries

For the annual heads of department (HOD) retreat, our HODs went on an outing with the beneficiaries from Bishan Home for the Intellectually Disabled. They had a great day bonding and enjoying the rides at Sentosa. 44 Mount Alvernia Hospital

Home visit outreach with medical students

We piloted the Home Visit Outreach Programme at Lengkok Bahru and Redhill with Duke-NUS Medical School student volunteers to bring healthcare closer to homebound seniors. A simple health review was carried out. When they encountered a senior not taking their medication as instructed, the team sought to identify the reason for the lapse and get the patient back on track by educating and simplifying the instructions. The team also offered general advice on healthy eating and regular exercises to the seniors.

Flu vaccinations for seniors

Staying healthy during the flu season is crucial, especially for the elderly as flu can lead to high fever and pneumonia. The outreach team ventured to the east to help keep the flu bugs at bay for seniors. Through working with partners like TRANS Family Service Centre (Bedok), AWWA, Pertapis Senior Fellowship Home and the Singapore Buddhist Welfare Services, free influenza vaccinations were given to beneficiaries under their care. Year in Review 2018 45

Partnering Singapore General Hospital (SGH) community nurses to provide holistic healthcare for seniors

Since September, a group of SGH community nurses have been attending to seniors three times a week at the outreach clinic at Enabling Village. They provide a range of relevant services including monitoring and education on chronic diseases and fall prevention, dementia and depression screening and referrals, advice on caregiver stress and referrals for care coordination and home visits.

Artists of Pathlight

This is a Community Involvement Programme for the talented students of Pathlight, fostering their sense of belonging and commitment to society. The meaningful project gave Primary 6 Medical care for foreign workers at Transient students the opportunity to showcase their artistic talent by Workers Count Too (TWC2) commissioning their drawings for a series of colouring books. The fantastic books were subsequently packed into goodie Since 2016, the team has been operating a mobile clinic at bags for the young patients recuperating in St Gabriel’s ward TWC2’s day space. To date, the fortnightly clinic has treated during Christmas. migrant workers on a variety of skin conditions, work-related aches and pains and other common acute illnesses. Mount Alvernia Hospital has been partnering Pathlight since 2015. 46 Mount Alvernia Hospital

Our Green Efforts

Our patron saint, St Francis of Assisi is also the patron saint for ecologists — a title honouring his boundless love for animals and nature.

In our efforts to honour him and live out his values as ours, we imbue our practices here with ideas and routines that are environmentally conscious.

Here are some examples of the green efforts that we adopted Café 820 in 2018: Café 820 launched food ordering via handheld devices instead of using paper menus and writing orders down on order chits. EMR leads the way Plastic straws were also replaced with paper straws.

With the successful implementation of EMR, we envision that there will be less paper records, forms and reports. This would Paperless Inspection Checklist aid in our ‘go green’ efforts. Our Housekeeping Department used to collate data manually during their inspection rounds at various hospital facilities. They Green Packed Lunch migrated to paperless inspection via an online platform. Not only did they achieve cost savings, they also shaved off hours For staff who prefer to eat packed food at the office pantry from the inspection as it helped to speed up the whole process. rather than the canteen, biodegradable lunchboxes now replace the styrofoam boxes. Plastic spoons and forks have also been switched to biodegradable types. Going ‘e’ and printing less

To encourage more staff to go green, all staff were given We have been consciously printing fewer hardcopies of our a lunchbox with a thermal bag for Christmas 2018. It was publications, loading the pdf versions online and encouraging encouraging to see some using the colourful bags for their patients and doctors to download the electronic versions takeaway lunch. instead. Examples of our online publications are our quarterly magazine – My Alvernia; our annual report – Year in Review and various collaterals. Most High glorious God, bring light to the darkness of my heart. Give me right faith, certain hope, and perfect charity, insight and wisdom, so I can always observe Thy holy and true command. Amen.

The Prayer of St Francis before the Cross at San Damiano MOUNT ALVERNIA HOSPITAL 820 Thomson Road Singapore 574623 6347 6688 [email protected] mtalverniahospital mtalverniahospital www.mtalvernia.sg