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Annual Report 2019-2020
Wimmera Health Care Group | Annual Report 2019 - 2020 Our Profile About this Report
This Annual Report provides performance and financial information for the 2019-20 Wimmera Health Care Group is based in the Wimmera sub-region of the 1 Grampians, 310 km west of Melbourne and in close proximity to the Grampians Horsham financial year. National Park. Melbourne It is a legal document prepared in accordance with the Financial Management Act 1994 and With an operating budget of approximately $110 million, Wimmera Health Care the Department of Health and Human Services annual reporting guidelines for the Minister Group is a leading rural health service providing allied, acute, subacute, primary of Health, the Parliament of Victoria and the community. The contents were prepared to and residential aged care in the Grampians region of Victoria. Employing more meet compliance with statutory disclosure and other requirements. than 1000 team members, we are the subregional, acute referral hospital for The responsible Ministers during the reporting period were Jenny Mikakos, Minister for the Wimmera region and provide a wide range of specialist services. Health and Minister for Ambulance Services and Martin Foley MLA, Minister for Mental Our campuses in Horsham and Dimboola service an area of 61,000 square Ballarat Health. kilometres and a population of approximately 54,000.
This year we treated more than 11,500 acute inpatients. Dimboola The Wimmera Health Service was established in 1874 as the Horsham Hospital and was incorporated by the authority of the Hospitals and Charities Act (No. 5300) on 27th August 1877.
In 1950, the name was changed to Wimmera Base Hospital and, following a formal amalgamation with Dimboola District Hospital on 1st November 1995, became officially known as Wimmera Health Care Group. Horsham
Our Services and Programs Contents
• Aboriginal Liaison Officer • Ear, Nose and Throat • Midwifery • Respite for Carers Our Profile...... Inside Front • Acquired Brain Injury Support • Echocardiography • Neonatal Nursing • Safety Link Our Services and Programs...... Inside Front • Antenatal Classes • Emergency Department • Obstetrics and Gynaecology • Social Work • Anticoagulant Clinic • Endoscopy • Occupational Therapy • Speech Pathology About this Report...... 1 • Audiology • Fracture Clinic • Oncology • Spinal Clinic Chairperson and Chief Executive Officer’s Report...... 2 • Breast Care Nurse • Gait and Balance Clinic • Ophthalmology • Stomal Therapy • Breast Prosthetics • General Medicine • Oral Surgery • Stress Testing Clinic Strategic Plan...... 4 • Breast Screening • Orthopaedics • Stroke Support • General Surgery Statement of Priorities...... 5 • Teleradiology • Cancer Support • Geriatric Evaluation • Orthotics Laboratory • Cardiac Rehabilitation Management • Pacemaker Clinic • Transition Care Organisational Structure...... 15 • Case Management • Haemodialysis • Ultrasound • Paediatric Care Corporate Governance 2019-2020...... 16 • Cognitive Dementia and • Health Promotion • Pathology • Urology Memory Clinic Our Leadership Group...... • Hospice Care • Pharmacy • Video Fluoroscopy 18 • Colposcopy Clinic • Hospital Admissions Risk • Wound Care • Physiotherapy Our Team Members...... 20 • Community Rehabilitation Program • Planned Activity Group • Computerised Tomography • Hospital in the Home Occupational Health and Safety...... 21 • Podiatry • Continence • Hostel Accommodation How to contact us • Post-Acute Care Financial Overview...... 22 • Day Oncology • Infection Control Telephone: • Pre-Admission Clinic 03 5381 9111 • Day Surgery • Intensive Care Unit Compliance...... 25 • Pulmonary Rehabilitation • Dementia Support and Respite • Lactation Consultant Email: Financial Attestations...... • Radiology [email protected] 27 • Dental and Prosthetic Clinic • Living At Home Assessment Service • Rehabilitation Assessment • Dermatology Address: Other Information...... 28 • Residential In Reach Service • Diabetes Education • Low Vision Clinic Baillie Street, Horsham Vic • Residential Services Disclosure Index...... 29 • Dietetics • Magnetic Resonance Imaging 3400 • Respiratory Services (asthma/ • District Nursing • Medical Imaging Financial Statements...... COPD education and Website: 30 • Domiciliary Midwife • Medical Library management) www.whcg.org.au
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Chairperson and Chief Executive Officer’s Report
forward to expanding on this planning and health system responses in the future. 2 Responsible Bodies Declaration 3 In accordance with the Financial Management Act 1994, I am pleased to present the Access to appropriately skilled team members continues to be a major focus of Report of Operations for Wimmera Health Care Group for the year ending 30 June 2020. the organisation. Casual appointments have continued in the medical and nursing divisions and extensive work continues on developing a workforce plan and capability plan to develop, recruit and retain the right people to be part of our team.
Our financial results continue to be challenging. The finance team have worked closely Marie Aitken with the Department of Health and Human Services and we thank them for their Chairperson ongoing support. Horsham Professor Alan Wolff experienced some challenging health issues and has stepped Date: 3/09/2020 down after 36 years as the Director of Medical Services. We thank Alan for his commitment and years of service. Alan will continue as a Visiting Medical Officer and focus on a number of improvement opportunities. On behalf of the Board of Management and the team at Wimmera Health Care Richard Goudie served on the Board of Management for nine years. His expertise, knowledge and commitment has been utilised across all of our committees. His insight Group we are delighted to present the 2019-20 Annual Report. and thoughtful questioning and reflections will be 2019-2020 could only be described as life changing, and hopefully system changing, for missed by us all. We wish him well with his next the health system and Wimmera Health Care Group. Board appointment as we know the organisation and community will benefit from his expertise. COVID-19 has allowed the Grampians region Wimmera Health Care Group started the year with a number of initiatives to be to work together on our health system and implemented across the four strategic goals: You Matter, We Matter, Every Voice We wish to acknowledge and thank all of our Matters and Things That Matter. community members who have taken the time services. Cluster planning responses became to provide feedback to us, both positive and a regular conversation across the region. The projects focused on achieving our vision of providing Wimmera wide, caring, when we needed to improve. Thanks to everyone quality health and wellbeing, and working with the team to ensure that every person for answering surveys, providing feedback on working at Wimmera Health Care Group knew how their role contributed to improving documents and supporting our health service by the health and wellbeing of our community. accessing the care and services we deliver.
The results of these initiatives are detailed in the Annual Report and we are pleased Special thanks to the Wimmera Health Care Foundation, Friends of the Foundation, the with our progress. We encourage you to review the outcomes that we achieved, Victoria Police Blue Ribbon Foundation, the Wimmera Base Hospital Ladies Auxiliary, despite COVID-19 arriving on our doorstep in March 2020. the Wimmera Hospice Care Auxiliary, the Dimboola Campus Appeals Auxiliary and the COVID-19 allowed the organisation to stop doing a Dimboola East Ladies Auxiliary for their hard work and fundraising efforts. Our health number of things and focus on one thing: getting service is enhanced by the financial support provided by these great organisations. ready to respond to a pandemic. As an organisation Thanks to the team members, Board members and our volunteers who continue to we are very proud of how we responded, the support us to provide high quality and safe care. We could not do it without you all. decisions we made, the amazing work of our team 2019-2020 could only be described as life and the leadership they displayed. On a number changing, and hopefully system changing, We don’t know what will continue to change in the health system in 2020-2021. We do of occasions, we were ahead of the game in our for the health system and Wimmera Health know that as an organisation we will be ready to investigate all opportunities, continue decision making and implementation. Care Group. to strengthen partnerships and focus on engaging with the community to improve the quality and safety of the services we deliver and improve their health and wellbeing. We would like to thank and acknowledge the team for their commitment and hard work. We welcomed new team members who stepped in to undertake a range of new tasks that we were required to do to ensure that we kept the patients, residents, community members and the team safe. We are unsure of what the future Marie Aitken looks like. We are confident that we will be able to respond and adapt, and continue to Chairperson focus on improving the health and wellbeing of our community.
COVID-19 has allowed the Grampians region to work together on our health system and services. Cluster planning responses became a regular conversation across the region. Ballarat Health Services supported us in planning how we would expand and service a doubling of Intensive Care Unit beds, how we would maintain oncology services if the team became unwell and how we would be able to provide safe and Catherine Morley high-quality services to the Wimmera community for all their health needs. We look Chief Executive Officer
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Strategic Plan Statement of Priorities 2019 - 2024 Strategic Priorities
4 5 VIsIoN Better Health • A system geared to prevention as much as treatment • Reduce state-wide risks • Everyone understands their own health and risks • Build healthy neighbourhoods Wimmera wide, caring, quality • Illness is detected and managed early • Help people to stay healthy health and wellbeing. • Healthy neighbourhoods and communities encourage healthy lifestyles • Target health gaps Deliverable: Wimmera Health Care Group will work with the Community Engagement Committee to develop four approaches to support community members’ knowledge about issues that are important to them. These approaches may include information sessions and forums, links sTrATeGIC purpose to evidenced based websites and changes to how services are delivered. The outcome will be enhanced access to evidenced based information for community members. pLAN Outcome: To improve the health and The Community Engagement Committee identified a number of links regarding chronic diseases and evidence-based research that are accessible through the Wimmera Health Care Group webpage. Evidence shows that a number of visits have been made to this page on the 2019-2024 wellbeing of our community. website. COVID-19 required us to provide information to a broader range of community members and redirect them back to the Department of Health and Human Services COVID-19 pages. The team produced a number of videos that included information about how to prevent the spread of COVID-19, how to wash hands sTrATeGIC GoALs VALues correctly and when a community member may be required to be tested. The handwashing video on You Tube was viewed over 11,000 times. The Director Medical Services and a number of team members have all provided information on a broad number of health issues on the ABC radio twice weekly. This radio spot has been a very successful communication tool. Kindness You Matter The Committee met with the Aboriginal Health Liaison Officer, the Community Health Co-ordinator and the Disability Advocate Officer to Wimmera Health Care Group We engage with people learn how Wimmera Health Care Group could meet the needs of different groups of community members. provides high quality and safe care (patients, residents, families, in partnership with people (patients, carers and the Wimmera Deliverable: residents, families, carers and the Community) and each other Wimmera Health Care Group will work with the Grampians region and contribute to the establishment and running of mortality and Wimmera Community) to improve to understand. their health and wellbeing. morbidity reviews. A perioperative mortality and morbidity clinic will commence in September and be held 4 times in the year. An urgent care mortality and morbidity review will be held in early 2020 and an end of life mortality and morbidity review will be held before the end respect of June 2020. We respect and welcome We Matter differences; we demonstrate Outcome: Wimmera Health Care Group with humility that every Wimmera Health Care Group has contributed to the perioperative mortality and morbidity review. The Chief Executive Officer, Director develops a team that embraces all of person is equally important. our values, and cares for the safety, Medical Services, Director Clinical Improvement, Risk and Innovation and the Operational Director of Acute have all attended this review. health and wellbeing of each team Integrity Due to COVID-19, the urgent care and end of life mortality and morbidity reviews were delayed. Wimmera Health Care Group will be active member. Every team member is members of the meetings when they are introduced in 2020-2021. accountable and plays a valued part in delivering exceptional Better Access every Voice Matters care. • Care is always being there when people need it • Plan and invest Wimmera Health Care Group expands and nurtures strong Learning • Better access to care in the home and community • Unlock innovation relationships that support the health We foster partnerships and • People are connected to the full range of care and support they need • Provide easier access and wellbeing of the Wimmera collaboration that support • Equal access to care • Ensure fair access community. continuous learning to improve health and wellbeing. Deliverable: Wimmera Health Care Group, through its Community Engagement Committee, will work with people attending the Horsham campus to Courage Things That Matter ensure that they can find their way around the campus easily and access the multiple services that are widely dispersed on campus. Wimmera Health Care Group We actively seek and listen continues to improve its financial to information that supports Develop and implement a volunteer-led welcome and direction service. position, physical environment and us to develop and grow and technology, enabling our people and provide exceptional care and our team to flourish. services.
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Statement of Priorities Statement of Priorities Strategic Priorities Strategic Priorities
6 Better Access Better Care 7
Outcome: Outcome: This project was fully implemented but had to be delayed with the significant number of processes that needed to be introduced with our Unfortunately, the Your Thoughts Matter project was put on hold in March 2020 due to COVID-19. response to minimising the spread of COVID-19. The orientation sessions continued to run on a monthly basis and all new team members have attended SKIN DEEP (SKilled INtroduction, All volunteer activity was cancelled. Discover, Explore, Empathise, Provide further opportunity) training. Unfortunately, all non-essential training was cancelled including the mandatory training sessions where existing team members were going to complete the SKIN DEEP training. COVID-19 has also delayed the The new role of a Support Worker was introduced to ensure that all visitors to the health service have their details recorded, that they have roll out of the patient tools which were to be introduced in the oncology and diabetes clinics. no symptoms of an infectious disease, and to ensure that they sanitise their hands before they progress. Plans are underway to reintroduce the Your Thoughts Matter program in July 2020. Further team members will be trained to be facilitators. This project is unable to continue until the COVID-19 requirements are removed. SKIN DEEP training for Yandilla team members has been scheduled for 1 July 2020. On completion of this, the clinical handover tool will be The recruitment and training of volunteers and processes were well-established and the Volunteer Guides will be reinstated once the implemented, utilised and monitored. COVID-19 requirements are removed. COVID-19 has required Deakin University to develop web-based training which we will utilise in the future. One training package that will be Deliverable: developed will be for ensuring that telehealth sessions meet the needs of the patient and that the clinician can communicate successfully Work with the Department of Health and Human Services to finalise the master plan and implement the asset management framework. over telehealth. Despite the delay in the program, a total of 202 team and community members attended the SKIN DEEP training during the 2019-2020 Outcome: financial year and 41 team members attended the RESPECTS (Rapport and active listening, Explore with open questions, Silence and wait, The Master Plan was finalised in October 2019. The Victorian Health and Human Services Building Authority endorsed the plan following Pause after empathy, Emotions, attend to, Cues, verbal and non-verbal, Teach back and check for understanding, Summarise and provide approval by the Board of Management. The plan reflects the four key priorities identified when the process commenced. The residential, next steps) training. emergency, acute infrastructure and pharmacy areas all need to be addressed in a timely manner. The Victorian Healthcare Experience Survey (VHES) demonstrates that we have made some improvement in the two areas surveyed. The The Horsham campus is difficult to navigate with where services are currently placed and the quality of the buildings that we have. The data in these surveys is difficult to review and track as it is a randomised request to respond and the number of responses we receive vary Master Plan reflects this along with the fact that services will need to continue to be delivered while building works are being undertaken. significantly each quarter. If enough responses are not received to maintain confidentiality, the results are not published. The Board of Management will continue to work with the Department of Health and Human Services and the Building Authority to ensure In Adult Emergency where the question is asked, ‘did the staff treating and assessing you introduce themselves and their role?’, the March that capital funding is approved in a timely manner. quarterly result was 84% and the December quarterly result was 96%. These results were both above the median of 79%. Wimmera Health Care Group had to develop a plan to manage COVID-19 in March and a number of projects were undertaken to increase The second response that was above the current median of 65% was in response to the question, ‘while you were in the ED, did you receive the capacity of ICU and care for patients who may have been infected with COVID-19. This included closing the 20 bed sub-acute area and sufficient information about your condition and treatment’. The March quarterly result was 70% and the December quarterly result was converting it into a COVID-19 Assessment Clinic. 78%. With the COVID-19 pandemic, the infrastructure of acute, corporate and residential services has caused Wimmera Health Care Group All the other questions regarding communication did not demonstrate an improvement across acute and community appointments but to undertake a number of changes to meet the needs of the community and maintain the physical distancing requirements. Work reflected random variation. We look forward to continuing to track these surveys to see a sustained improvement across the organisation. undertaken has included using the foyer as part of the emergency waiting room, the Chief Executive Officer’s office as a tea room, moving In Residential Services, we did see that communication had improved with all respondents to the questions, ‘did we provide opportunities offices offsite, renting showers and storage facilities and having less residents sharing rooms in Wimmera Nursing Home. to have a say in things that may affect you / your relative / friend?’ and ‘did we listen and respond to you and / or your relative’s / The Asset Management Framework implementation was undertaken by the corporate team including Finance, Engineering and friend’s concerns or complaints?’, saying that we undertook these areas well or very well. We are also very pleased to see an increase of Information Technology. The framework is now fully implemented. representation at the resident and relative meetings and responses to the annual survey.
Better Care Deliverable: Develop an assessment and care planning procedure to support team members to partner with people in developing plans of care • • Targeting zero avoidable harm Put quality First resulting in personalised and holistic care that reflects their wishes and needs. • Healthcare that focusses on outcomes • Join up care Outcome: • Patients and carers are active partners in care • Partner with patients There is a plan in place to adapt the clinical pathway tool to add a cover sheet to ensure that we are developing personalised care plans • Care fits together around people’s needs • Strengthen the workforce when using the pathway in the acute setting. • Embed evidence The full implementation of this improvement has been delayed as team members have been unable to access the SKIN DEEP training due • Ensure equal care to COVID-19. Training has resumed with a significant number of sessions planned for July, August and September 2020. A working party has been established to lead this work and embed goal setting for patients in Oxley unit. Deliverable: Community Care includes the client or their representative in care planning from their admission. The care plan is developed from the In 2019, implement an evidence based approach to effectively communicate with the people we care for, resulting in improved health and initial assessment and is agreed to by the client or their representative prior to implementation. The care plans are reassessed either when wellbeing. This will be undertaken in partnership with Deakin University and Safe Care Victoria. a significant change occurs in the client’s care needs or on an annual basis. Residential Care has made significant changes to its care planning process with an upgrade of the software package. Survey results show that respondents were very happy with the service’s ability to meet individual needs, assisting residents to be connected with the community and to feel safe and secure. An audit of care plans across residential services showed that care plans had individual, person- centred strategies to deal with pain management and behaviours of unmet needs.
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Statement of Priorities Statement of Priorities Specific Priorities for 2019-20 Specific Priorities for 2019-20
In 2019-20 Wimmera Health Care Group will contribute to the achievement of the Government’s priorities by: 8 Addressing Bullying and Harassment 9
Supporting the Mental Health System Actively promote positive workplace behaviours, encourage reporting and action on all reports.
Improve service access to mental health treatment to address the physical and mental health needs of consumers. Implement the department’s Framework for promoting a positive workplace culture: preventing bullying, harassment and discrimination and workplace culture and bullying, harassment and discrimination training: guiding principles for Victorian health Deliverable: services. Implement a program to support team members to have timely and appropriate access to skilled mental health first aiders. Accredited Deliverable: mental health first aid training will be provided to the 16 Wimmera Health Care Group contact officers and all managers will attend a mental health first aid refresher session. The We Matter Board of Management Committee will work with the operational team to implement the Framework for promoting positive workplace culture and the principles by November 2019. Outcome: Outcome: Due to COVID-19, a number of changes have occurred to this priority. The Mental Health First Aid training which was to be held in March had to be cancelled. Unfortunately, many things have been put on hold to support the improvement of a positive workplace culture. These include the Occupational Safety Improvement Project, the review and development of our own mandatory training eLearning packages, the roll out of In response to COVID-19, the Wimmera Southern Mallee Health Alliance introduced a team wellbeing program. The focus of the program the team survey to every department every quarter, and our recruitment strategies. is to improve the psychological wellbeing of team members. 250 employees from across the health services will undertake the training during July to November 2020. Despite this delay, we worked with the Wimmera Southern Mallee Health Alliance to develop a team wellbeing response with a focus on psychological first aid. The project will support 250 team members from across the alliance to undertake the accredited training. The We Matter Committee has decided to introduce a Wellbeing Co-ordinator from July 2020. This role will mentor and support the Psychological First Aiders that we will introduce post November. Leadership development has continued with 50 team members from across the Wimmera Southern Mallee undertaking a leadership development program. All participants had to complete a 90-day improvement plan to embed the learnings from the program into action. The Employee Assistance Program has been tendered and the program will be expanded to now include the option for team members to utilise telehealth to access a psychologist. As part of COVID-19, we advertised two new roles to support the clinical team in the worst-case scenario; the Support Worker and the SAINTS roles. The response from the community to apply has been overwhelming with exceptionally strong candidates applying to work The new wellbeing program will be evaluated and, if possible, team members will access the mental health first aid training as well in the at Wimmera Health Care Group. next financial year. The People Matter Survey has been delayed to a later period in the year. Workcover claims for stress related injuries has decreased over the last 12 months. Annual leave liability has increased, partially in response to COVID-19, as team members cancelled leave. The WorkCover claims and number of days off have decreased significantly this financial year. We continue to investigate every bullying claim and undertake investigations transparently so that team members can be provided with the opportunity to respond following the Addressing Occupational Violence EBA and Fair Work requirements. If someone is found to be a bully, the process undertaken is fair and transparent. Wimmera Health Care Group will not tolerate having bullies working in the organisation. Foster an organisational wide occupational health and safety risk management approach, including identifying security risks and Work will continue across a number of areas in the next financial year. implementing controls, with a focus on prevention and improved reporting and consultation. Implement the department’s security training principles to address identified security risks. Supporting Vulnerable Patients
Deliverable: Partner with patients to develop strategies that build capability within the organisation to address the health needs of communities and consumers at risk of poor access to health care. Work with the Design Factory Melbourne to design and implement a program to improve occupational safety, in particular for nurses and other team members directly involved in patient care in the Oxley Unit. Deliverable: A development and implementation team will attend workshops and develop skills in design thinking and occupational violence The Board of Management will have the advocacy group Compassionate Friends attend a board meeting to provide suggestions as to how minimisation strategies from October 2019 to February 2020 with agreed strategies to be implemented in February and evaluated in May Wimmera Health Care Group could improve services offered to families dealing with grief, loss and mental health issues. 2020. An action plan for the implementation of the agreed strategies across the whole of the organisation will be finalised by June 2020, which will be linked to the DHHS security principles. Outcome:
Outcome: The Chief Executive Officer invited Compassionate Friends to come and present at the Board meeting. After discussions with the group, it was decided that a short session with the Board would not contribute to any sustainable changes in practice. The project began a holding pattern in March 2020 as COVID-19 became the priority. Plans were in place to hold consultation sessions with Compassionate Friends, Ballarat Health Services and Wimmera Health Care Group. In June, it was decided by the We Matter Committee that the project would recommence with the current participants and expand to Compassionate Friends members were going to be included in the overarching governance group and community consultations to include other team members. introduce the Hospital Post-suicidal Engagement (HOPE) rollout across the state. Unfortunately, COVID-19 has delayed the roll out of this The researcher will be available to run smaller sessions over the web to support team members to develop their projects, trial and program. implement them. This new model will commence in the next financial year. COVID-19 has caused a wide range of community members to have an increased need to address a range of issues relating to mental ill Prior to the COVID-19 required changes, the project managed to attract 29 participants. Participants are predominantly female (21). health. The Director Medical Services, Director Clinical Services, Emergency Director and Emergency Nurse Unit Manager continue to meet All participants are team members at WHCG, with responsibilities ranging from nursing, including nurse unit managers (10), other care regularly with Ballarat Health Services to support Wimmera community members to have timely access to mental health services. providing, such as orderlies, or allied health professionals (7) and supporting, such as administration, management, security and linen (11). Key areas we need to improve are leadership and communication, the ability to drive improvement projects and change management, and listening to and supporting people at the coalface to be empowered to make the necessary changes to improve their safety. Security hours were increased during this financial year and Management of Clinical Aggression (MOCA) training has been undertaken by 392 team members. We continue to work on our response to Code Grey incidents. Significant changes were made to our infrastructure to support the team to feel safe whilst preparing for COVID-19. This included a shower block, access to housing if they could not live with their family and were going to put them at risk, and different exit pathways to minimise the need to transfer COVID-19 suspected patients through the main thoroughfare of the health service.
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Statement of Priorities Statement of Priorities Specific Priorities for 2019-20 Specific Priorities for 2019-20
10 Supporting Aboriginal Cultural Safety Outcome: 11 We heard from a Disability Advocate at the February meeting and there are a number of changes that Wimmera Health Care Group made Improve the health outcomes of Aboriginal and Torres Strait Islander people by establishing culturally safe practices across all to support people living with a disability to access our service. These included changes to the size of the information printed, encouraging parts of the organisation to recognise and respect Aboriginal culture and deliver services that meet the needs, expectations and the patient to present with a support person, asking team members to use the SKIN DEEP framework and displaying the values of kindness rights of Aboriginal patients, their families, and Aboriginal staff. and respect. Deliverable: In 2020, we are looking forward to expanding the breadth of community members we engage with to ensure that the services and care we Work with Goolum Goolum to implement a local training program to frontline team members who regularly support Aboriginal and Torres deliver are person-centred and respectful of the needs of all our community members. Strait Islander people to access the health system. The Community Engagement Committee undertook a physical accessibility review of the Dimboola Campus and changes were made, where possible. These included improving signage, access to public toilets and the gardens. Outcome: The Committee supports the review of brochures and the website in a variety of manners, including providing individual feedback on the We have been unable to develop a program with Goolum Goolum due to their pre-existing workload and, in the latter part of the year, information contained and the layout. Patients currently using the service are also encouraged to provide feedback on brochures to assist COVID-19. with improving them. We have expanded our Aboriginal Liaison Team and they are both Traditional Owners of the land. With their expertise, knowledge and The Community Engagement Strategy will be reviewed and improved during the first half of the next financial year. gender diversity we were able to develop our own program. This will continue to be delivered as part of mandatory training. A total of 790 team members had attended the training through either mandatory training or orientation sessions. Supporting Environmental Sustainability
Addressing Family Violence Contribute to improving the environmental sustainability of the health system by identifying and implementing projects and/or processes to reduce carbon emissions. Strengthen responses to family violence in line with the Multiagency Risk Assessment and Risk Management Framework (MARAM) and assist the government in understanding workforce capabilities by championing participation in the census of workforces that Deliverable: intersect with family violence. Develop an action plan to:
Deliverable: • expand the polymerizing vinyl chloride recycling in hospitals program to acute wards; Work collaboratively across the sub-region to ensure that tools, training, referral pathways, policies and procedures align to the • reduce clinical waste by introducing an environmentally friendly method to dispose of empty pharmaceutical glass bottles and vials; strengthening hospitals response to family violence and the multiagency risk assessment and risk management framework. This includes: and • continuing the implementation of systems and processes with stakeholders; • introduce a more environmentally friendly and cost-effective alternative to plastic medicine cups. • continuing to roll out training and education as appropriate; and The action plan will result in reduced polymerizing vinyl chloride, clinical and glass waste throughout our acute services.
• ensuring that the implementation plan is understood and promulgated to all stakeholders. Outcome:
Outcome: As of 30 June 2020, the working group has developed an action plan. The work they have undertaken has resulted in the recycling of 366kg of PVC, an average of 37kg per month. The working group continues to meet with an action plan developed to drive the necessary work to ensure that Wimmera Health Care Group is aligned to the Multiagency Risk Assessment and Risk Management Framework. Due to COVID-19, a number of projects have been delayed including the introduction of a new medicine cup. As soon as Wimmera Health Care Group is able to, the sample paper medicine cups that were received in May will be trialled in all units. If the trial is successful, they will Mandatory training was updated to include the Level 1 training and this will allow every team member to undertake the training over the be introduced permanently and this will contribute to a further deduction in the use of plastic. next 12 months. Managers were invited to attend refresher training of which one session was held. The training was provided online from the Royal Women’s Hospital. Procedures continue to be developed and released so that we will be ready for 2021. Work has continued to ensure that resources are available for the front-line workers as the expectation is that family violence will increase with the required isolation guidelines.
Implementing Disability Action Plans
Continue to build upon last year’s action by ensuring implementation and embedding of a disability action plan which seeks to reduce barriers, promote inclusion and change attitudes and practices to improve the quality of care and employment opportunities for people with disability.
Deliverable: Focus on implementation of three agreed actions from the Disability Action Plan focusing on an equitable and inclusive approach to care will be implemented including: • Hearing directly from a disability advocacy group; • Reviewing the variety and formats of brochures provided by our service; and • Undertaking an annual physical accessibility review.
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Statement of Priorities Statement of Priorities Part B: Performance Priorities Part B: Performance Priorities
12 High quality and safe care Strong governance, leadership and culture 13 Result is from survey conducted in 2018 and reported in quarter 1 Key Performance Indicator Target 2019-20 Result Composite score of eight safety culture questions Denominator excludes ‘Neither agree or disagree’ and ‘Don’t know’ responses Accreditation Compliance with the Aged Care Standards Full compliance Achieved Key Performance Indicator Target 2019-20 Result
Infection prevention and control Organisational culture People matter survey - percentage of staff with an overall positive response to safety and *Compliance with the Hand Hygiene Australia program 83% 87% 80% 92% culture questions Percentage of healthcare workers immunised for influenza 84% 93% People matter survey – percentage of staff with a positive response to the question, “I am 80% 97% encouraged by my colleagues to report any patient safety concerns I may have” Patient experience People matter survey – percentage of staff with a positive response to the question, “Patient 80% 96% Victorian Healthcare Experience Survey – percentage of positive patient experience – Quarter 1 95% 92% care errors are handled appropriately in my work area” Victorian Healthcare Experience Survey – percentage of positive patient experience – Quarter 2 95% 99% People matter survey – percentage of staff with a positive response to the question, “My 80% 95% Victorian Healthcare Experience Survey – percentage of positive patient experience – Quarter 3 95% 96% suggestions about patient safety would be acted upon if I expressed them to my manager” Victorian Healthcare Experience Survey – percentage of very positive responses to questions People matter survey – percentage of staff with a positive response to the question, “The 75% 77% 80% 92% on discharge care– Quarter 1 culture in my work area makes it easy to learn from the errors of others” Victorian Healthcare Experience Survey – percentage of very positive responses to questions 75% 84% People matter survey – percentage of staff with a positive response to the question, on discharge care– Quarter 2 80% 96% “Management is driving us to be a safety-centred organisation” Victorian Healthcare Experience Survey – percentage of very positive responses to questions 75% 88% on discharge care– Quarter 3 People matter survey – percentage of staff with a positive response to the question, “This 80% 88% Victorian Healthcare Experience Survey – patient’s perception of cleanliness – Quarter 1 70% 84% health service does a good job of training new and existing staff” People matter survey – percentage of staff with a positive response to the question, “Trainees Victorian Healthcare Experience Survey – patient’s perception of cleanliness – Quarter 2 70% 85% 80% 86% in my discipline are adequately supervised” Victorian Healthcare Experience Survey – patient’s perception of cleanliness – Quarter 3 70% 83% People matter survey – percentage of staff with a positive response to the question, “I would 80% 89% Healthcare associated infections (HAI’s) recommend a friend or relative to be treated as a patient here” Rate of patients with surgical site infection No outliers No outliers Rate of patients with ICU central-line-associated bloodstream infection (CLABSI) Nil Achieved Timely access to care
Adverse events Key Performance Indicator Target 2019-20 Result All RCA reports Emergency care Sentinel events – root cause analysis (RCA) reporting submitted within Not Achieved 30 business days Percentage of patients transferred from ambulance to emergency department within 40 90% 88% minutes Maternity and newborn Percentage of Triage Category 1 emergency patients seen immediately 100% 100% Rate of singleton term infants without birth anomalies with APGAR score Percentage of Triage Category 1 to 5 emergency patients seen within clinically recommended ≤ 1.4% 4% 80% 72% <7 to 5 minutes time Rate of severe foetal growth restriction (FGR) in singleton pregnancy undelivered by 40 weeks ≤ 28.6% * Not applicable Percentage of emergency patients with a length of stay in the emergency department of less 81% 70% Proportion of urgent maternity patients referred for obstetric care to a level 4, 5 or 6 maternity than four hours 100% 100% service who were booked for a specialist clinic appointment within 30 days of accepted referral Number of patients with a length of stay in the emergency department greater than 24 hours 0 24
Continuing care Specialist clinics Functional independence gain from an episode of rehabilitation admission to discharge Percentage of urgent patients referred by a GP or external specialist who attended a first ≥ 0.645 1.012 100% 95% relative to length of stay appointment within 30 days Percentage of routine patients referred by GP or external specialist who attended a first 90% 100% appointment within 365 days
*Hand hygiene – Quarter 4 data is not available due to COVID-19. Result is based on available data.
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Statement of Priorities Part B: Performance Priorities
14 Effective financial management
Key Performance Indicator Target 2019-20 Result
Finance
Operating result ($m) -1.65 -1.57
Average number of days to pay trade creditors 60 days 52 Average number of days to receive patient fee debtors 60 days 31 Public and Private WIES activity performance to target 100% 89% 0.7 or 3% improvement from Adjusted current asset ratio 0.71 health service base target Forecast number of days available cash (based on end of year 14 days 2.7 forecast) Actual number of days available cash, measured on the last day of 14 days 2.7 each month Variance between forecast and actual Net result from transactions Variance ≤ $250,000 $1,040,000 (NRFT) for the current financial year ending 30 June
Part C: Activity and funding
2019-20 2019-20 Activity Activity Funding type Achievement Funding type Achievement
Acute Admitted Aged Care Acute WIES* 6,688 Residential Aged Care 35,720 WIES DVA 171 HACC 8,501 WIES TAC 47 Primary Health Acute Non-Admitted Community Health / Primary Care Programs 7,857 Home Enteral Nutrition 82 *WIES is a Weighted Inlier Equivalent Separation Specialist Clinics 18,737
Subacute & Non-Acute Admitted Subacute WIES - Rehabilitation Public 72 Subacute WIES - Rehabilitation Private 28 Subacute WIES - GEM Public 103 Subacute WIES - GEM Private 26 Subacute WIES - Palliative Care Public 12 Subacute WIES - Palliative Care Private 3 Subacute WIES - DVA 24
Subacute Non Admitted Health Independence Program - Public 12,331
Wimmera Health Care Group | Annual Report 2019 - 2020 Organisational Structure
15 Board of Management
Admissions Executive Services Human Resources Volunteer Man ager Project Manager Manager Co-ordinator ORGANISATIONAL STRUCTURE Chief Executive Officer Current as at: July 2020 Execut ive Communication s Assistant to the Manager CEO
Director Clinical Director Finance & Director Medical Director Clinical Director Primary & Director Residential Improvement, Risk & Corporate Services Services Services Community Care Services Innovation
Director of Cancer Centre ANU M Dialysis Chief Dietitian Anaesthetics Manager Engineering Clin ic al Manager ACFI Co-ordinator Improvement H os pi ce Reports Officer Director of Co-ordinator Chief Emergency Medicine Occupational Therap is t ANUM Oncology Aged Care Quality Finance Manager Payroll Clinical Risk Clinical Risk Officer Director of Medicine Manager Officers Oncology Nurse Chief Practitioner Physiotherapist Medic ation Safety Officer Health Director of Obstetrics Contracted Allied Information & Gynaecology Education Health Provider Services Manager Manager Transf usion Chief Podiatrist Trainer
Director of Pharmacy NUM Emergency Information Department Improvement & Dimboola Campus Technology Inn ovat ion Advisor Manager Manager Chief Social Worker Director of Surgery NUM Operating Suite
Occupational Leisure & Lifestyle Infection Contr ol Health & Safety Hospital Medical Chief Speech Team Leader Manager Officers NUM Oxley Pathologist
Librarian Support Services & Communit y NUM Yandilla NUM Kurrajong Quality Manager Procurement Environmental Health Manager Lodge Manager Services Manager Medical Clinic Food Services Manager NUM Wyuna Man ager Communit y Options Manager NUM Wimmera Nursing Home Linen Services Medical Imaging Operat iona l Man ager Director Acute Aborig inal Liaison Officer Dental Clinic Manager Medical Workforce Residential In Manager Admission & Reach Program Discharge H IT H C o-ordinator Co-ordinator Co-ordinator District Nurse / Day Centr e Pathology After Hours Manager Co-ordinator Post Acute Care
Sub-Acute Non Diabetes Educator Staff Specialists Admitted Manager
Wimmera Health Care Group | Annual Report 2019 - 2020 Corporate Governance 2019-2020 Wimmera Health Care Group Board of Management
16 Chairperson Mrs La Vergne Lehmann 17 MBA, MProf.Ed&Trng, MFoodSt, GDip.journalism: Areas of Expertise: Mrs Marie Aitken PR,Dip. Project mgt, BTech Ecot(Hons) MAICD, CPA Asset Management BA, Grad Dip Voc Couns, Grad Dip CBT, MAPS, GAICD Areas of Expertise: Profession/Occupation: Profession/Occupation: Clinical Governance Executive Officer Communications and Stakeholder Engagement Psychologist and Supervisor Human Resource Management Date Appointed: Community Services Date Appointed: 1 July 2016 1 July 2014 Patient Experience and Consumer Engagement
Deputy Chairperson Ms Linda Kwok Mr Richard Goudie BArch PGDipUD MBA RAIA GAICD Areas of Expertise: Profession/Occupation: Dip Fin Planning, CFP Asset Management Areas of Expertise: Architect Profession/Occupation: Clinical Governance Communications and Stakeholder Engagement Senior Financial Planner Date Appointed: Corporate Governance 1 July 2015 Strategic Leadership/Executive Management Date Appointed: 1 July 2011 Financial Management and Accounting
Mrs Susan Findlay Tickner Ms Carole Alt BA. MA (Comms). GAICD. FARLF. Areas of Expertise: GAICD, FGIA, MPH, Grad Dip App Corp Gov, Grad Cert Areas of Expertise: Profession/Occupation: Bus, Bed Communications and Stakeholder Engagement Corporate Governance Communications and Stakeholder Engagement Profession/Occupation: Risk Management Manager Strategic Leadership Non-executive Director, Governance Consultant, Public Health Date Appointed: Corporate Governance Facilitator Financial Management 1 July 2018 Date Appointed: Customer Experience 1 July 2019 Design Thinking
Ms Lisa Keam Ms Megan Dennison BAppSci, Grad Dip IP Law, GAICD Areas of Expertise: BA(Hons), M.Psych(Clinical), PhD Areas of Expertise: Profession/Occupation: Corporate Governance Profession/Occupation: Clinical Governance Non-Executive Director Clinical Psychologist Audit & Risk Management Community Services Date Appointed: Date Appointed: 1 July 2018 Strategic Leadership 1 July 2019 Registered Clinician
Mrs Merryn Eagle Audit and Risk Committee Membership: Dip. Community Services, B. Biological Sciences Areas of Expertise: Reviews the external auditor’s draft management letters and final report and sets the (Hons), AICD Audit and Risk Management internal audit program. The committee meets quarterly to monitor performance against Profession/Occupation: audit and risk. The members are independent. Self Employed Farmer Corporate Governance Members: Ms Carole Alt (Chair), Mrs La Vergne Lehmann, Mrs Marie Aitken and Mr Date Appointed: Patient Experience and Consumer Engagement 1 July 2015 Geoff Walsh (Independent member and Chair from 1 July 2019 – 17 March 2020)
Dr Peter B Greenberg OAM MD PhD FRACP Areas of Expertise: Profession/Occupation: Clinical Governance Consultant Physician Communications and Stakeholder Engagement Date Appointed: 7 March 2017 Registered Clinician
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Our Leadership Group
18 Chief Executive Officer Director Primary/Community Care 19 Ms Catherine Morley Mr Tony Tuohey RN, MBA, GradCertQualMgt, GradCertGN BNurs, DipMgt
Catherine joined Wimmera Health Care Group, as the Chief Executive Officer in September 2017. Catherine Tony is responsible for delivering a comprehensive range of primary, allied health and community care provides operational oversight of the health service and supports the Board of Management in their services that are delivered in community and center-based settings. All services are provided in partnership governance, policy, risk and strategic objectives. with our consumers and seek to maximise individual abilities in order to enhance independence, self- management and general wellbeing. Tony has worked in primary and community care setting for 11 years Catherine has commenced a journey of change at Wimmera Health Care Group and is embracing the and has been at Wimmera Health Care Group for 21 years. He is passionate about providing person-centred opportunities and learnings that it brings. Catherine is community focused with a genuine interest in the care and keeping people in their home for as long as possible and uses his extensive knowledge of aged health and welfare of rural communities. She has collaborated on research programs across community and community care to improve services at Wimmera Health Care Group. engagement, obesity prevention, and an innovative model of care for community members living with dementia, and was involved in the inaugural rural Communiversity. Director Residential Services The Late Ms Wendy Walters Deputy CEO/Director Finance, Corporate Services RN, GradDipAgedCareMgt, MHlthSc,
Mr Mark Knights Wendy was responsible for the delivery of person-centred residential services across our three sites, B Bus, Grad Dip Bus (Acc), CPA, GAICD Kurrajong Lodge, Wimmera Nursing Home and Dimboola Nursing Home. Wendy had extensive experience in residential services, working in the industry for 30 years. She commenced employment at Wimmera Mark is responsible for supporting leadership in the area of financial policy and strategic direction Health Care Group in early 2019. Wendy was passionate about employee engagement, development and providing the CEO and Board of Management with comprehensive information, analysis and timely alignment to values, accountability to deliver an exceptional person-centred consumer experience. advice on all corporate and financial governance matters affecting the organisation. Mark has worked in the health industry for 18 years and has developed a passion for improving health outcomes for the R.I.P. 26/02/1959 - 02/11/2019 communities of the Wimmera and Southern Mallee. His areas of expertise include corporate governance, risk management and financial management. Director Residential Services Ms Sarah Kleinitz Director Medical Services RN, BN, Grad Cert Aged Care Nursing Professor Alan Wolff Sarah is well into her second decade of nursing, working mostly in Aged Care and Emergency departments. Sarah has a deep passion for Aged Care and advocating for residents and families to ensure that dignity MB, BS, MD, MBA, Dip RACOG, FRACGP, FRACMA, FACHSM and respect is always upheld. Sarah joined WHCG in March 2019 with a vision to enable the older people Alan is responsible for the medical care provided to patients. The medical services division at Wimmera of the Wimmera community to have an Aged Care facility/service of which they could be proud and feel Health Care Group covers a broad range of specialties and general practice. The division also provides invested. Sarah continues this vision today, empowering the team she leads to have the same aspirations. teaching to medical students from Deakin University and the University of Melbourne. Alan has Sarah has a strong commitment to employee development and leadership, to ensure that the older people administrative, clinical, teaching and research responsibilities. His main research interest is in patient of the Wimmera have a specialised, skilled and qualified team caring for their every need. safety and quality of care and he has co-authored a book in this area.
Director Clinical Improvement, Risk and Innovation
Director Clinical Services Mrs Sally Taylor Ms Maree Woodhouse RN, RM, BN, HDN, MAppMgt (Health) Sally is responsible for developing and delivering the clinical improvement, risk minimisation and RN, RM, BN, GCAdvNurs, GradDipMid, DIP MGT, MHA, GAICD innovation plan for Wimmera Health Care Group across inpatient, residential and community services. Sally Maree is a Registered Nurse and Midwife who has extensive experience working in public health. Maree is has extensive experience in patient safety, quality improvement and risk management as well as clinical passionate about employee engagement, development and alignment to the organisational values. Maree experience as a nurse and midwife. is aware the best outcomes for consumers is dependent on the passion and dedication of team members Sally has lived in the Wimmera for most of her life and has been at the Wimmera Health Care Group for the and she enjoys a coaching model of developing teams. Maree is looking forward to working with the team last 22 years. She is passionate about providing high quality safe care in partnership with the people who to deliver an exceptional person-centred consumer experience. live in the Wimmera and Mallee.
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Our Team Members Occupational Health and Safety
Wimmera Health Care Group recognises that it is our moral and legal responsibility to provide a safe and healthy environment 20 Merit and Equity 21 for team members, contractors and visitors. This commitment extends to ensuring the organisation’s operations do not Wimmera Health Care Group is an equal opportunity employer. Appointments are based on merit, without regard to race, place the local community at risk of injury, illness or damage to property and/or the environment. gender, religious belief or any other factor not related to the pursuit of excellence in patient care. Through Wimmera Health Care Group’s “Safety Management Plan” the organisation’s commitment to ensure that all activities Human Resources Initiatives from 1/7/19 – 30/6/2020 carried out at all campuses are safe and in compliance with relevant legislative requirements. We promote a safe working As an organisation our focus in the past year has been to improve our workforce experience with the following: culture that is enhanced by personal responsibility and ownership and supported by training, supervision and management. • Initiatives re-designed team member organisational • Second intake of the updated Future Leaders training orientation resulting in improved engagement, including program which focuses on leadership through positive Occupational violence the development of internal indigenous cultural psychology and emotional intelligence engagement training program. • Occupational Safety Project was undertaken to identify a Occupational violence statistics 2019-20 • Development of a capability framework linked to WHCG number of initiatives to improve safety at work WorkCover accepted claims with an occupational violence cause per 100 FTE 0 values • Creation of a recruitment video and link to Fed Uni TAFE Number of accepted WorkCover claims with lost time injury with an occupational violence cause per 1,000,000 0 • Further digitisation of internal forms and communication portal hours worked processes • Workshops and training to improve the efficiency and Number of occupational violence incidents reported 214 • The recruitment of an internal, dedicated Volunteer effectiveness of meetings Number of occupational violence incidents reported per 100 FTE 29.88 Coordinator • Introduction of Daily Operating System (DOS) meetings Percentage of occupational violence incidents resulting in a staff injury, illness or condition 18.22 • Commencement of improved departmental workforce to improve organisation wide communication and planning throughout WHCG collaboration • Strengthening hospital response to family violence for • Roll out of new Position Description template Definitions all team members, and including specific training for • Introduction of Support Workers, facilitation of working For the purposes of the above statistics the following course of a planned or unplanned Code Grey, the incident managers from home and redeployment to assist with COVID-19 definitions apply. must be included. • Development of a We Matter Committee to focus on response workforce initiatives Occupational violence - any incident where an employee is Accepted WorkCover claims – Accepted WorkCover claims abused, threatened or assaulted in circumstances arising out that were lodged in 2019-20. Human Resources Initiatives proposed for 1/7/20 – 30/6/2021 of, or in the course of their employment. • Streamlining the recruitment process for improved stand • Approval to recruit a full time Wellbeing Coordinator. Lost time – is defined as greater than one day. Incident – an event or circumstance that could have out advertisement visibility, and improved application • Dedicated wellbeing page on the internal intranet This includes all reported resulted in, or did result in, harm to an employee. Incidents Injury, illness or condition – usability on mobile devices harm as a result of the incident, regardless of whether the • Designed manager and supervisor specific training that of all severity rating must be included. Code Grey reporting • Introduction of new employee assistance program with included, recruitment procedures, giving & receiving employee required time off work or submitted a claim. is not included, however, if an incident occurs during the improved accessibility, clinician and client matching, feedback, psychological wellbeing COVID-19 response reduced wait times and dedicated digital employee (including bullying), personal & professional development interface plans, and diversity. Executive designed workshops to Workers Compensation • Introduction, and rollout of Psychological First Aid training also include feedback framework, quality and safety- All employees and other persons deemed to be employees will as part of the overall wellbeing program and internal PEER continuous improvement framework, risk management be provided with Workers Compensation insurance under the support network and value, vision and purpose. Occupational Health & Safety Act 2004 and Workplace Injury 1.3 Rehabilitation and Compensation Act 2013. Wimmera Health 1.25 Industrial Relations Care Group recognises that the wellbeing of their staff is of the Number of There were no industrial relations disputes. utmost importance. Wimmera Health Care Group is committed 0.55 Compensation to the treatment and rehabilitation of any injured employee. Claims per 100 FTE Workforce Data Disclosures 2017/182018/19 2019/20
Labour category JUNE Current Month - FTE JUNE YTD FTE 2019 2020 2019 2020 Nursing 328.18 326.33 316.82 324.85 Administration and Clerical 108.00 125.79 111.42 115.25 Medical Support 17.07 14.43 14.80 16.72 45.11 $133,007.00 Hotel and Allied Services 165.85 194.61 165.28 182.74
Medical Officers 7.66 7.72 7.48 8.18 $71,629.72 22.62 $56,498.50 Hospital Medical Officers 25.54 30.18 24.09 31.03 19.35 Hazards Ancillary Staff (Allied Health) 57.80 61.45 56.13 55.89 Identified Average cost per Claim per 100 FTE 2017/182018/19 2019/20 Ancillary Staff (Allied Health) 56.78 57.80 56.24 56.13 2017/182018/19 2019/20
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Financial Overview 2019-20 Financial Overview 2019-20
Wimmera Health Care Groups long term financial objectives are to continue to improve its financial performance, reinvest 22 Summary financial results 23 funds into the organisation, committing to strategic priorities and efficiently allocating limited resources to maximize patient, resident and client outcomes. 2020 2019 2018 2017 2016 $000 $000 $000 $000 $000 We use a number of Key Performance Indicators to monitor our financial viability including: 1. Operating measures - incorporating activity, financial and external benchmarks and Operating Result (1,568) (2,044) (2,329) (1,129) 590) 2. Liquidity measures - ensuring sufficient cash assets are available to meet liabilities as they fall due. Total Revenue 114,501 104,865) 96,456) 91,103) 85,253) Total Expenses 119,543 (108,471) (99,392) (92,884) (86,280) Net result from transactions (5,042) (3,606) (2,936) (1,781) (1,027) Operating performance Other Operating flows included in the Net Result (550) (627) (54) 286) N/A) The operating result (prior to capital, specific and COVID-19 Private patient income decreased on the previous year due Net result for the Year (inc. Capital & Specific Items) (5,592) (4,233) (2,990) (1,495) (1,027) supply arrangements) was a deficit of $1.57M which was in to reduced payments on certain services combined with line with budget. This result reflects the continued difficult people continuing to leave health funds due to increased Total Assets 101,499 104,717) 83,646) 84,609) 81,996) financial challenges that health agencies in the rural sector premiums whilst the deferral of elective and day procedure Total Liabilities 38,841 34,095) 29,594) 27,567) 23,458) are experiencing and reflects the significant demand on services due to COVID-19 also impacted. Net Assets 62,658 70,622) 54,052) 57,042) 58,538) resources to maintain appropriate levels of care. A state of Wimmera Health Care Group would like to acknowledge Total Equity 62,658 70,622) 54,052) 57,042) 58,538) Emergency was declared in Victoria on 16 March 2020 due to the investments made by local groups, foundations and the the global coronavirus pandemic, known as COVID-19 with a community for their continued support in helping purchase state of disaster subsequently declared on 2 August 2020. In much needed capital equipment. This year there have been response to COVID-19 Wimmera Health Care Group placed a number of ongoing additions to our fixed asset with over restrictions on non-essential visitors, implemented reduced Net Operating Result * (1,568) (2,044) (2,329) (1,129) 590) $2.9 million invested. Additions include; replacement of floor visitor hours, deferred elective surgery, performed COVID-19 coverings in the hospital main block, IT infrastructure, WiFi Capital & Specific Items Results testing and implemented work from home arrangements network, replacement of the main hospital generator, aged where appropriate, whilst additional pressures were Capital Purpose income 1,866 2,255) 3,260) 2,901) 1,035) care refurbishment, replacement of the central operating also placed on our team members, infrastructure and Specific income 1,251 661) 716) 1,183) 2,177) theatre sterilising unit as well as a number of items of equipment. medical and non-medical equipment. Assets received free of charge 2 - - - - Residential Aged Care Services fell short of budget Expenditure for capital purposes (353) (130) (307) (519) (525) The operating deficit has decreased the cash position of the expectations due to lower than expected occupancy levels organisation, currently sitting at 6 days cash available which Depreciation and amortisation (6,240) (4,348) (4,276) (4,217) (4,304) with the impacts of COVID-19, in turn resulting in lower Aged is below the Department of Health and Human Services Net result from transactions (5,042) (3,606) (2,936) (1,781) (1,027) Care Funding Income. We continue to undertake capital (DHHS) target of 14. investment on each of the Aged Care Facilities, Wimmera *The net operating result is the result which the health service is monitored against in its Statement of Priorities. Nursing Home, Kurrajong Lodge and Dimboola Nursing Wimmera Health Care Group is unaware of any events Home and this will drive improved financial results. subsequent to balance date that may have a significant effect on the operations of the entity in future years. The organisation has a heavy reliance on locum team members required to fill vacant positions in both the For detailed financial information, please refer to the Wimmera Health Care Group - Major equipment purchases over $10,000 medical and nursing areas which continues to have a Financial Statements. significant financial impact. While our biggest asset, our Item Price Item Price team members is also our biggest cost. We employee more Pan sanitizers x 3 31,444 Gastroscope 36,787 than 1100 team members to provide services 365 days a year. Due to COVID-19 and to keep patients, residents, team Air condition units 12,488 Hamilton t1 ventilator 38,024 members and clients safe a number of additional team Motorised concealment trolley 12,597 Washer extractor 38,083 members were recruited on short term contracts to provide Bariatric recliner chair 12,750 Blast chiller 96,105 increased security, cleaning, personal care and visitor Defribrillators x 5 65,807 Emergency generator 407,117 screening. Heating exchanger 13,230 Total 945,059 Foetal monitor & basestation 34,432 Glidescope 17,125 Bariatric beds x 2 54,940 Ultrasound machines x 2 65,000
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Financial Overview 2019-20 Compliance
24 Information and Communication Technology (ICT) disclosure for inclusion in the Building Act 1993 Environmental Performance 25 Report of Operations All building works have been designed in accordance with Our commitment to environmental sustainability continues a. ICT expenditure - represents an entity’s costs in providing business-enabling ICT services and consists of the following DH Capital Development Guidelines and comply with the even with the interruption of COVID-19. Though our sights cost elements: Building Act 1993, Building Regulations 2006 and Building have been predominantly focused on supporting our clinical • Operating and capital expenditure (including depreciation); Code of Australia 2011. teams during the pandemic, we have continued to maintain • ICT services – internally and externally sourced; comprehensive recycling programs, including battery, printer • Cost in providing ICT services (including personnel & facilities) across the agency, whether funded through a central ICT Carers Recognition Act 2012 cartridges, confidential paper and comingled recycling, budget or through other budgets; and Wimmera Health Care Group has taken measures to ensure clinical waste and PVC recycling. • Cost in providing ICT services to other organisations. awareness and understanding of care relationship principles, Wimmera Health Care Group is a member of the Victorian b. Non-Business As Usual (Non-BAU) expenditure – is a subset of ICT expenditure that relates to extending or enhancing in line with Section 11 of the Carer’s Recognition Act 2012. Therapeutics Advisory Group (VicTAG), which is funding a current ICT capabilities and are usually run as projects. Pharmaceutical Waste Management Project. The Project c. Business As Usual (BAU) expenditure – includes all remaining ICT expenditure other than Non-BAU ICT expenditure and Freedom of Information Advisory Group (which includes WHCG’s Medication Safety typically relates to ongoing activities to operate and maintain the current ICT capability. Wimmera Health care Group has received 140 requests for Pharmacist) is developing a state-wide Framework for information under Freedom of Information Act (1982) during the handling and disposal of pharmaceutical waste. The Details of Information and Communication Technology (ICT) expenditure the 2019-20 financial year. Framework will help health services manage pharmaceutical The total ICT expenditure incurred during 2019-20 is $3,885,988 (excluding GST) with the details shown below. waste safely and according to legislative requirements. From the 140 requests: WHCG’s Operating Theatres have implemented a Outline of expenditures $000 • 127 cases access was granted in full pharmaceutical waste bin to allow the safe disposal of Business As Usual (BAU) ICT expenditure (Total) (excluding GST) 3511 • 6 cases where no documents or the records were liquid medicines. The bins reduce the risk of medicines inadvertently entering the environment, and they reduce the Non Business As Usual (non BAU) ICT expenditure destroyed 374 risk of medicine waste being stolen and misused. The VicTAG (Total = Operational expenditure and Capital Expenditure) (excluding GST) • 0 requests for access were denied Framework is due to be released by the end of 2020 and will Operational expenditure (excluding GST) 0 • 1 case was withdrawn provide further recommendations for WHCG to consider. Capital expenditure (excluding GST) 374 • 3 cases where the requests were not proceeded with We replaced our entire photocopy fleet with more • 0 cases where the requests were not yet finalised at the sustainable machines featuring inbuilt recycling which time of reporting reduces the use of dual cartridges and plastic waste, Consultancies • 3 requests where access was granted in part the locking of toner cartridges to prevent removal until Using discretion, Wimmera Health Care Group continues to the cartridge is empty, and environmentally sustainable promote a policy of giving team members, patients and the packaging. The new print fleet has improved operating costs Total Expenditure Future general public access to information. and supports our commitment to minimise our carbon approved 2019-20 expenditure Start End project footprint, partnering with an environmentally conscious Consultant Purpose of consultancy date date fee ($’000) ($’000) ($’000) Competitive Neutrality organisation. Individually > $10k All competitive neutrality requirements were met in Wimmera Health Care Group participated in the Department Clare Dewan & Associates Industrial Relations Jul-19 Jun-20 $70 $70 $ - accordance with the requirements of the Government of Health and Human Services ‘Waste in Healthcare’ policy statement, Competitive Neutrality Policy Victoria and Deakin University Team Member Training Jul-19 Jun-20 $77 $77 $ - workshop alongside larger metropolitan and private health subsequent reforms. services to collaborate and develop future environmental MosaicLab Strategic Planning Jul-19 Dec-19 $23 $23 $ - projects and initiatives. Wimmera Health Care Group is a Wren Learning Team Member Training Sep-19 Jun-20 $35 $35 $ - Safe Patient Care Act member of the Department of Health and Humans Services Jenny Locke Human Resources Jul-19 Jul-19 $17 $17 $ - Wimmera Health Care Group has no matters to report ‘Building environmental sustainability and climate change Graylin Healthcare and in relation to its obligations under Section 40 of the Safe capability in rural health services project working group’ Business Improvement Jul-20 Jul-20 $12 $12 $ - Business Improvement Patient Care Act 2015. further supporting our commitment to environmental Helen Cook Maternity Services Review Apr-20 Jun-20 $34 $34 $ - sustainability opportunities for rural and regional health services. Syris Consulting Clinical Costing Jul-19 Jun-21 $69 $36 $33 Application and operation of the Public Swinburne University Academic Research Jul-19 Jun-22 $55 $17 $38 Interest Disclosure Act 2012 See Environmental Performance Data on next page. Aged Care Financial Wimmera Health Care Group is committed to the aims and Batman Discretionary Trust Jul-19 Jun-21 $48 $24 $24 Instrument (ACFI) Support objectives of the Public Interest Disclosure Act (the Act). $440 $345 $95 Wimmera Health Care Group will not tolerate improper conduct by its employees, executives, officers or members In 2019-20 there were 4 consultancies where the total fees payable to the consultants were less than $10,000. nor detrimental action against those who come forward to disclose such conduct. The total expenditure incurred during 2019-20 in relation to these consultancies was $12,830 (GST exclusive).
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Compliance Financial Attestations
26 Greenhouse gas emissions Data Integrity Integrity, Fraud and Corruption 27 I, Catherine Morley, certify that Wimmera Health Care I, Catherine Morley, certify that Wimmera Health Care Group Total greenhouse gas emissions (tonnes CO2e) 2017-18 2018-19 2019-20 Group has put in place appropriate internal controls and has put in place appropriate internal controls and processes processes to ensure that reported data accurately reflects to ensure that integrity, fraud and corruption risks have been Scope 1 174 176 187 actual performance. reviewed and addressed at Wimmera Health Care Group Scope 2 4,621 4,488 4,459 during the year. Total 4,795 4,665 4,646 Wimmera Health Care Group has critically reviewed these controls and processes during the year. Normalised greenhouse gas emissions 2017-18 2018-19 2019-20 Emissions per unit of floor space (kgCO2e/m2) 181.64 170.38 170.45 Emissions per unit of Separations (kgCO2e/Separations) 423.72 403.42 443.41 Catherine Morley Emissions per unit of bed-day (LOS+Aged Care OBD) (kgCO2e/OBD) 70.37 70.53 72.73 Catherine Morley Chief Executive Officer Horsham Stationary energy Chief Executive Officer Horsham Date: 3/09/2020 Total stationary energy purchased by energy type (GJ) 2017-18 2018-19 2019-20 Date: 3/09/2020 Electricity 15,402 15,101 15,739 Liquefied Petroleum Gas 1,473 1,441 1,587 Natural Gas 1,651 1,727 1,756 Total 18,526 18,269 19,082 Conflict of Interest Financial Management Compliance Attestation I, Carole Alt, on behalf of the Responsible Body, certify that Normalised stationary energy consumption 2017-18 2018-19 2019-20 I, Catherine Morley, certify that Wimmera Health Care Group has put in place appropriate internal controls the Wimmera Health Care Group has no Material Compliance Energy per unit of floor space (GJ/m2) 0.70 0.67 0.70 and processes to ensure that it has complied with the Deficiency with respect to the applicable Standing Directions Energy per unit of Separations (GJ/Separations) 1.64 1.58 1.82 requirements of hospital circular 07/2017 Compliance under the Financial Management Act 1994 and Instructions. Energy per unit of bed-day (LOS+Aged Care OBD) (GJ/OBD) 0.27 0.28 0.30 reporting in health portfolio entities (Revised) and has implemented a ‘Conflict of Interest’ policy consistent with Water the minimum accountabilities required by the Victorian Public Sector Commission. Total water consumption by type (kL) 2017-18 2018-19 2019-20 Declaration of private interest forms have been completed Class A Recycled Water 0 0 0 by all executive staff within Wimmera Health Care Group Carole Alt Potable Water 58,643 80,339 37,532 and members of the board, and all declared conflicts Chair Audit and Risk Committee Reclaimed Water 0 0 0 have been addressed and are being managed. Conflict Horsham Total 58,643 80,339 37,53 of interest is a standard agenda item for declaration and documenting at each executive board meeting. Date: 3/09/2020 Normalised water consumption (Potable + Class A) 2017-18 2018-19 2019-20 Water per unit of floor space (kL/m2) 2.22 2.93 1.38 Water per unit of Separations (kL/Separations) 5.18 6.95 3.58 Water per unit of bed-day (LOS+Aged Care OBD) (kL/OBD) 0.86 1.21 0.59 Catherine Morley Waste and recycling Chief Executive Officer Horsham Total water consumption by type (kL) 2017-18 2018-19 2019-20 Date: 3/09/2020 Clinical waste (kg) 16,520 17,745 19,090 Cytotoxic waste (kg) 860 937 819 Pharmaceutical waste (kg) 1,100 908 68 Anatomical waste (kg) 188 57 8 Recycling (lt) 468,000 468,000 468,000 Batteries (kg) 519 242 187 PVC recycling (kg) N/A 368 366 Confidential paper (lt) 24,240 29,520 Printer cartridges (kg) 208.44 152.60 134.26
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 Other Information Disclosure Index
Subject to the provisions of the Freedom Of Information Act, information retained by the Accountable Officer and available to The annual report of the Wimmera Health Care Group is prepared in accordance with all relevant Victorian legislation. This 28 29 the relevant Ministers, Members of Parliament and the public on request include: index has been prepared to facilitate identification of the Department’s compliance with statutory disclosure requirements.
• Declarations of pecuniary interests have been duly completed by all relevant officers; Legislation Requirement Page • Details of shares held by senior officers as nominee or held beneficially; • Details of publications produced by the entity about itself, and how these can be obtained; Charter and purpose • Details of changes in prices, fees, charges, rates and levies charged by the Health Service; FRD 22H Manner of establishment and the relevant Ministers Inside Front, 1 • Details of any major external reviews carried out on the Health Service; FRD 22H Purpose, functions, powers and duties Inside Front, 1 • Details of major research and development activities undertaken by the Health Service that are not otherwise covered FRD 22H Nature and range of services provided Inside Front either in the report of operations or in a document that contains the financial statements and report of operations; FRD 22H Activities, programs and achievements for the reporting period 2-14 • Details of overseas visits undertaken including a summary of the objectives and outcomes of each visit; FRD 22H Significant changes in key initiatives and expectations for the future 4 • Details of major promotional, public relations and marketing activities undertaken by the Health Service to develop community awareness of the Health Service and its services; Management and structure • Details of assessments and measures undertaken to improve the occupational health and safety of employees; FRD 22H Organisational structure 15 • General statement on industrial relations within the Health Service and details of time lost through industrial accidents FRD 22H Workforce data/ employment and conduct principles 20 and disputes, which is not otherwise detailed in the report of operations; FRD 22H Occupational Health and Safety 21 • A list of major committees sponsored by the Health Service, the purposes of each committee and the extent to which those purposes have been achieved; Financial and other information • Details of all consultancies and contractors including consultants/contractors engaged, services provided, and FRD 22H Summary of the financial results for the year 22-24 expenditure committed for each engagement. FRD 22H Significant changes in financial position during the year 22-24 FRD 22H Operational and budgetary objectives and performance against objectives 22-24 FRD 22H Subsequent events 99 FRD 22H Details of consultancies under $10,000 24 FRD 22H Details of consultancies over $10,000 24 FRD 22H Disclosure of ICT expenditure 24
Legislation FRD 22H Application and operation of Freedom of Information Act 1982 25 FRD 22H Compliance with building and maintenance provisions of Building Act 1993 25 FRD 22H Application and operation of Public Interest Disclosure Act 2012 25 FRD 22H Statement on National Competition Policy 25 FRD 22H Application and operation of Carers Recognition Act 2012 25 FRD 22H Summary of the entity’s environmental performance 25-26
Other relevant reporting directives SD 5.1.4 Financial Management Compliance Attestation 27 SD 5.2.3 Declaration in report of operations 2
Attestations Attestation on Data Integrity 27 Attestation on managing Conflicts of Interest 27 Attestation on Integrity, Fraud and Corruption 27
Other reporting requirements Reporting of outcomes from Statement of Priorities 2019-20 5-11 Occupational Violence reporting 21 Reporting obligations under the Safe Patient Care Act 2015 25
Wimmera Health Care Group | Annual Report 2019 - 2020 Wimmera Health Care Group | Annual Report 2019 - 2020 30 31
FINANCIAL REPORT
2019/20
Board Member’s, Accountable Officer’s and Chief Finance & Accounting Officer’s eclaration
Board Member’s, Accountable Officer’s and Chief Finance & Accounting Officer’s The attached financial statements for immera ealth Care rou ha e been re ared in eclaration ...... 231 accordance ith irection 2 of the tanding irections of the Assistant Treasurer under the
Financial Management Act 1994, a licable Financial Re orting irections, Australian Accounting Com rehensi e O erating tatement ...... 534 tandards including Inter retations, and other mandator rofessional re orting re uirements