VAS - Prepaid products and services Training Pack

31102018 - APP INCLUSION Airtime

Cellular vouchers available include; airtime, SMS & data bundles

Fixed Value Airtime Fixed Value SMS Bundle Fixed Value Data Bundle

Cell C MTN Virgin Mobile World Chat (Value) Airtime CellC R5 Recharge

Airtime CellC R10 Recharge

Airtime CellC R25 Recharge

Airtime CellC R35 Recharge

SMS CellC R39 SMS

Airtime CellC R50 Recharge

Airtime CellC R70 Recharge

Airtime CellC R100 Recharge

Airtime CellC R150 Recharge

Airtime CellC R200 Recharge

Airtime CellC R300 Recharge

Airtime CellC R500 Recharge

Data CellC All In One 100

Data CellC All In One 200 Network products Data CellC All In One 500

Data CellC 3GB Data Bundle

Data CellC 25 MB Smart DATA

Data CellC 50 MB Smart DATA

Data CellC 100 MB Smart DATA Airtime Vodacom R2 Recharge

Airtime Vodacom R5 Recharge

Airtime Vodacom R10 Recharge

Airtime Vodacom R12 Recharge

Airtime Vodacom R29 Recharge

SMS Vodacom R49 SMS

Airtime Vodacom R55 Recharge

Airtime Vodacom R110 Recharge

Airtime Vodacom R275 Recharge

Airtime Vodacom R1100 Recharge

Data Vodacom My Gig 1 once-off Standard 30 Day

Data Vodacom My Meg 15 Once - Off Standard 30 Day

Data Vodacom My Meg 30 Once - Off Standard 30 Day

Network products Data Vodacom My Meg 100 Once off Standard 30 day

Data Vodacom My Meg 250 Once - Off Standard 30 Day

Data Vodacom My Meg 500 Once Off Standard 30 Day

Data Vodacom 50MB for 1 hour Power Bundle Airtime MTN R5 Recharge Data MTN WEEKLY BUNDLE 5GB Data Bundle Airtime MTN R10 Recharge Data MTN MONTHLY BUNDLE 600MB Data Bundle Airtime MTN R15 Recharge Data MTN MONTHLY BUNDLE 750MB Data Bundle Airtime MTN R30 Recharge Data MTN MONTHLY BUNDLE 1,5GB Data Bundle Airtime MTN R60 Recharge Data MTN MONTHLY BUNDLE 6GB Data Bundle Airtime MTN R180 Recharge Data MTN MONTHLY BUNDLE 50GB Data Bundle

Data MTN 20 MB DATA Data MTN MONTHLY BUNDLE 100GB Data Bundle Data MTN 100 MB DATA Data MTN HOURLY BUNDLE 50MB Data MTN 300 MB DATA Data MTN DAILY BUNDLE 75MB Data MTN HOURLY BUNDLE 15MB Data Bundle Data MTN WEEKLY BUNDLE 2GB

Data MTN HOURLY BUNDLE 150MB Data Bundle Data MTN DAILY BUNDLE 50MB

Data MTN HOURLY BUNDLE 1GB Data Bundle Data MTN MONTHLY BUNDLE 50MB

Data MTN DAILY BUNDLE 25MBData Bundle Data MTN MONTHLY BUNDLE 1GB

Data MTN DAILY BUNDLE 120MB Data Bundle Data MTN MONTHLY BUNDLE 3GB

Data MTN DAILY BUNDLE 300MB Data Bundle Data MTN MONTHLY BUNDLE 10GB

Data MTN DAILY BUNDLE 1GB Data Bundle Data MTN MONTHLY BUNDLE 20GB

Network products Data MTN WEEKLY BUNDLE 30MB Data Bundle Data MTN MONTHLY BUNDLE 30GB

Data MTN WEEKLY BUNDLE 60MB Data Bundle Data MTN WEEKLY BUNDLE 500MB

Data MTN WEEKLY BUNDLE 120MB Data Bundle Data MTN WEEKLY BUNDLE 1GB

Data MTN WEEKLY BUNDLE 200MB Data Bundle Data MTN FORTNIGHTLY BUNDLE 1GB

Data MTN WEEKLY BUNDLE 350MB Data Bundle Airtime TelkomMob R5 Recharge

Airtime TelkomMob R10 Recharge

Airtime TelkomMob R20 Recharge

Airtime TelkomMob R30 Recharge

Airtime TelkomMob R50 Recharge

Airtime TelkomMob R100 Recharge

Data TelkomMob 25MB Data Bundle

Data TelkomMob 50MB Data Bundle

Data TelkomMob 100 MB Data Bundle

Data TelkomMob R250 Recharge

Data Telkom Mobile 250MB Data Bundle Airtime Virgin R5 Recharge

Data Telkom Mobile 500MB Data Bundle Airtime Virgin R10 Recharge Network products Data Telkom Mobile 1GB Data Bundle Airtime Virgin R30 Recharge

Data Telkom Mobile 2GB Data Bundle Airtime Virgin R50 Recharge

Data Telkom Mobile 3GB Data Bundle Airtime Virgin R500 Recharge

Airtime WorldCall R10 Recharge Airtime Neotel R25 Recharge

Airtime Neotel R50 Recharge Airtime WorldCall R50 Recharge

Airtime Neotel R100 Recharge Network products Airtime WorldCall R100 Recharge Airtime Neotel R200 Recharge Airtime Error Messaging

Error Message Translation Action

“Invalid Product” Product is not available for purchase Log a ticket for investigation

“Out of Stock” Product is temporarily out of Stock at Service Provider Log a ticket to for stock to be checked.

“Timed Out” Upstream connectivity failure 1.Re-try transaction. 2.Verify network connectivity. 3.If network is fine, log a ticket.

“Offline” Upstream connectivity failure 1. Re-try transaction. 2.Verify network connectivity. 3.If network is fine, log a ticket. Prepaid Utilities

Prepaid utilities available include; electricity, water & gas

Prepaid Electricity Prepaid Water Prepaid Gas

Manual Meter Smart Meter Prepaid Utilities Procedure Prepaid procedure is the same between Smart Meters and Manual (Pin) Meters. The only difference is on the successful load voucher.

1 2 3 4

Step 1 Step 2 Step 3 Step 4

Select Prepaid Utilities no. Look up transaction sent to Service Lookup returns Customer’s name Cashier validates correct customer Meter number is entered. Provider – confirm the Meter is and address details, process tender Value is entered valid.

= Voucher issued

Please note:

FBE : Free Basic Electricity Manual Meter Voucher Smart Meter Voucher Dept of Energy determines: ● Who qualifies - disadvantaged and poor households Successful load: Voucher with a PIN Successful load: Voucher with ● Value of voucher – entitled to 1 voucher per month is printed. (Reprint is available) “Meter Updated” is printed. ● Cannot be Carried over to next month (Reprint is available). This means the meter was loaded remotely Prepaid Utilities

These are important notes for Customer must be Verify Customer’s details with the Prepaid Utilities. The pre-registered at the municipality Customer Customer must have pre-registered at their municipality in order to purchase prepaid utilities. When a meter number is entered (look up); the customer details are returned, It is important to verify the customer’s details with the customer to avoid purchasing a token for an incorrect meter number. If Customer is in arrears – the municipality Maximum Value = R1000 e.g. Customer takes the value towards arrears first requires R1500 = try 3 x R500 vouchers Prepaid Utilities Common Errors

ERROR MESSAGE TRANSLATION

“UNKNOWN_METER_ID” or “Meter not registered” Meter Number entered is not found

“TIMED-OUT” Upstream connectivity failed

“OFFLINE” Upstream connectivity failed

“Meter not Supported” Meter Number entered not supported or not listed with the requested municipality.

“Amount too Low” or “Less than Minimum” Amount entered is below the Minimum amount that can be purchased.

“Amount too High” Amount entered is above the Maximum amount that can be purchased.

“Invalid Merchant” Merchant (Store) is not registered to with service provider

“Unregistered Meter” Meter is not registered

“Meter Blocked” Meter has been blocked

“FBE Already Issued” Free Basic Electricity linked to the specific meter number has already been issued for the current month

“Error” General Error Example of Prepaid Utilities Slip Bill Payments

Pay your: Accounts, Municipality Bills, DSTV Subscription, Telkom bills, Insurance Policies or Traffic Fines. Pay by Cash, Card (Debit, Credit)

Bill Aggregators

520 Bill Issuers* = = 207 Bill Issuers*

EasyPay Pay@

Both have defined Prefixes PREFIX Forms part of reference and is listed on the Bill – Must be entered as is on the bill Bill Payment: Enter the Easy Pay or Pay@ reference number on Device

DSTV Payments may be processed using the ID number / Smart Card Number or Account Number but Prefix must be entered before. Bill Payments Procedures

Follow the below steps to settle the various bill types. Bill Payments Common Errors

EASY PAY ERROR MESSAGE TRANSLATION

“Unknown Customer Account” Declined by Easy Pay

“Upstream unavailable” Declined by a Service Provider along the transaction message route.

“Function not supported” Declined by Easy Pay

“Routing Error” Declined by Easy Pay

“Number format incorrect” Traffic payment declined as traffic notice number entered is incorrect.

PAY@ ERROR MESSAGE TRANSLATION

“Invalid Amount” Declined by Pay@

“Upstream unavailable” Declined by a Service Provider along the transaction message route.

“General Error” Declined by Pay@ Example of Bills Example of Bills Example of Traffic Fine Example of Bill Payment Voucher