Technology Consulting in the Community

Spring 2018

Carnegie Mellon University Pittsburgh, Pennsylvania www.cmu.edu/tcinc Environmental Charter School Executive Summary Student Consultant, Tejas Bisen Community Partner, Todd Hoffman

I. About the Organization Environmental Charter School (ECS) was founded in 2008 by a small group of inspired parents and community leaders at Frick Park. The mission of ECS is: The mission of The Environmental Charter School at Frick Park is to educate each student to high academic learning standards using a themed curriculum that will foster knowledge, love of and respect for the environment and the will to preserve it for future generations. ECS is a Pittsburgh Public School (PPS) and currently serves around 600 students from grades K-8 and has around 100 employees in the organization. It is a tuition free K-8 Charter School that combines the academic rigor of the best public schools with a “multi-disciplinary, "out-the-door" learning approach rooted in real world problems that build active, engaged, and empathetic citizens”. ECS is doing incredibly well and will be expanding to include grades 9-12 in the coming years. Todd Hoffman, the director of IT at ECS has a significant role to plan and implement technology to meet the rapid growth of ECS.

II. Improved Student Learning Using Student Analytics ECS is focused on providing students with high academic learning standards and already has all the possible manual processes to provide the same in the form of excellent teachers and academic coaches. Complementing this manual process, ECS wanted a centralized data warehouse coupled with powerful analytics and data visualization layer to empower the teachers and academic coaches to take informed decisions for improving student learning. Current Applications at ECS have limited analytics and data was stored across various platforms in different formats. Data for quarterly and yearly exams was being manually entered by teachers in Sheets. Student behavior issues were going unaddressed due to lack of information/communication among teachers. All these issues/opportunities were the main drivers of this engagement and the CP wanted a strategic plan and solution to achieve student analytics and improve student learning. Following was the high-level requirement as conceived through discussions:

Defined Goals & Prepare/Manage Generate Improve Student Collaborate Data Insights/Alerts Learning

Environmental Charter School Page 1 of 2 Tejas Bisen, Student Consultant April 22, 2018 III. Outcomes The most important outcome of this project is a direction for ECS to create student analytics and improve student’s learning experience. For this process, a standardized template was created for keeping the data in a format that can be easily accessed from the visualization layer. ECS now has capability for building visuals from their data independently. The second most important outcome is improved alerting and information among teachers about student behavior using tools and chatbots. Overall, this feature has increased effective communication between teachers and academic coaches. A good way forward is required to integrate data from Eschoolplus into the outcome of this engagement to make the solution even more effective for ECS.

IV. Recommendations ECS’ vision of improved student learning experience can definitely be achieved with a right mix of technology and effective communication between all stakeholders. It is important for ECS to collect all data points generated by students daily, monthly, quarterly and yearly. Also, a student’s learning is not limited to school but a great percentage of it happens at home as well and the best way forward is to keep parents informed about their ward’s progress and day to day activities at school. Keeping this in mind, ECS should have the following goals for the near future: 1) Implement Technology for Information Access and Real-time Communication for Parents The overall information being gathered should ultimately be formatted, analyzed and presented to Parents. Informed parents can take concrete steps towards helping their ward to improve and this can lead to a better learning experience for students. 2) Achieve Data Autonomy and Migrate to Google Apps for Capturing Data Students create a lot of data points everyday and it is imperative that if a school wants to analyze these data points, it should have a plan to collect these data points effectively and manage its data and have full control on the whole process. This equips the school with flexibility on the way they want the analytics to work and they have better autonomy on data. Considering ECS uses a lot of Google Apps for Education, it will save a lot of expenditure if ECS uses all Google Apps to their fullest extent.

The above recommendations are small stepping stones for making ECS a technology powered school that empowers different stakeholders with relevant information through its Analytics Platform.

Community Partner About the Consultant Todd Hoffman Tejas Bisen [email protected] [email protected]

Environmental Charter School Tejas is a graduate student in Information 100 N Braddock, Suite 301 Systems at Carnegie Mellon University Pittsburgh, PA 15208 (CMU). He is actively looking for a job http://www.ecspgh.org in Technology Consulting.

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Environmental Charter School Final Consulting Report Student Consultant, Tejas Bisen Community Partner, Todd Hoffman

I. About the Organization Organization Environmental Charter School (ECS) was founded in 2008 by a small group of inspired parents and community leaders at Frick Park. It is a Pittsburgh Public School (PPS) and serves students in grades K-8. The mission statement of the organization is as follows: The mission of The Environmental Charter School at Frick Park is to educate each student to high academic learning standards using a themed curriculum that will foster knowledge, love of and respect for the environment and the will to preserve it for future generations. ECS has a guiding principle they believe in: Catalyst, Character, Collaboration, Commitment(4Cs). One of the beliefs of their instructional pillar is “teaching and learning is accountable, measurable, and focused on continuous improvement”. ECS has about 600 students from grades K-8 and around 100 employees in the organization. It is a tuition free K-8 Charter School that combines the academic rigor of the best public schools with a “multi-disciplinary, "out-the-door" learning approach rooted in real world problems that build active, engaged, and empathetic citizens”. They have recently got permission to expand the school to have more grades and accommodate more students from the waitlist and eventually have total four school buildings to serve students from K-12 grades by 2020. Todd Hoffman, Director of IT, at ECS has a crucial role to chart out strategies for ECS’s IT and digital needs, as the school embarks on its path of rapid growth. Facilities ECS has three different buildings (two schools and an administrative office) 1. Lower School (309 South Braddock Ave, Pittsburgh, PA 15221) Lower School is for K-3 students and staff, which is three-story building. 2. Upper School (829 Milton Street, Pittsburgh, PA 15218) Upper School is for 4-8 students and staff, which is three-story building. 3. Home Office (100 North Braddock, Suite 301, Pittsburgh, PA 15221) Home Office is the rented space for home office team, which located on 3rd floor inside the building of other school (Shady Lane School).

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Braddock School Milton School Home Office Programs The primary function of ECS is to provide an authentic learning curriculum for students from grades K-8th that shapes them to be problem seekers, critical thinkers, and thoughtful innovators. Authentic learning involves real world tasks and tools and includes integrated subjects, project- problem-place based learning along with KDB (Knowing, Doings, beings) framework. ECS provides the Extended Day Program: E-Day, a tuition-based after school program that provides a safe and fun environment for students to play, study, and engage while parents finish up their workdays. The program is active at both upper and lower schools, serving students from K-8th grade. It also has a Drop in Child care facility that it provides along with the E-Day program. It also offers various clubs and afterschool activities throughout the year for students. The afterschool activities include field trips, Basketball clinics and a plethora of other activities to help students develop overall. ECS also provides breakfast and lunch program to its students which can be categorized into paid, subsidized and free depending on the student. Staff The Staff is divided and led by each line of service. Jon McCann is the CEO of ECS who provides leadership along with Directors for each line of service and oversee managing the organization. The line of service broadly includes – Technology, Business, Innovation, Assessment & Accountability, Facilities and Athletics. Each School Building (Upper School & Lower School) has a Principal, Assistant Principal, Office Manager and Teachers who are responsible for running the day to day operation of the school. The teachers teach, grade and take attendance for students. The schools also have coaches that provide additional help to teachers in each specialized area, such as Math, Science, Design, Integration, Literacy and Technology. Technology Infrastructure

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ECS has a hybrid infrastructure but mainly uses Cloud. The infrastructure is made up of Google cloud services and a local network server. All the three school buildings have WiFi as well as connection ability through wired Lan. The staff mainly uses Google Cloud applications like , for File Storage at organization level and their personal computers to store file locally. Currently, the school uses the following applications for its admissions and operation processes: Google : ECS piloted the use of Google Chromebooks to provide students with the technology skills needed in today’s workplaces. Each student is provided with Laptop. Even teachers use google for taking attendance in class and for various other activities related to curriculum. Payment systems: ECS currently uses two payment systems: SchoolCafé is used for the payment of lunch options, Paypal is used for the afterschool programs, and for enrollment into clubs. The usage of different payment portals leads to confusion and inefficiencies. Technology Management The technology is managed by an internal team of two members and a lot of IT related work is outsourced. The internal team consists of Todd Hoffman, Director of IT, who spearheads the strategy for managing systems, policies and executing projects. He is helped by an IT coordinator who manages helpdesk, repairs and training to end user. All User account’s username, password and access levels are managed using Google Admin Console. Technology Planning Strategies related to technology planning were previously based on the outcomes of a former student consultant but with the rapid growth in ECS, Todd Hoffman has been planning new IT Strategies that will look two years into the future. The strategies will have a plan for IT roadmap, policy updates, IT department expansion and structure, mission and budget recommendations. ECS will be moving to Esquare hosting for its website from Wordpress and plans to have a student and parent portal. Todd Hoffman has the authority to take decisions within his sanctioned budget for the year which is approved by the CEO and COO. Internal and External Communication Google Apps for Non-profit is extensively used by ECS. The apps include core services like (including ), Calendar, Classroom, Contacts, Drive, Docs, Forms, Groups, Sheets, Sites, Slides, Talk/Hangouts and Vault. File sharing is done using google drive and only specific people can have access to sensitive data. Internally, teachers collaborate using google drive for curriculum while students use it for collaborating on projects. Recently, as a proposal for this engagement, Google Hangout Chat (Similar to Slack) was added as one of the products. This will be used for real-time communication between teachers and is currently in the setup phase. External communication with parents happens via ECS’s website and app mainly. ECS has a tab on their website which will redirect parents to a parent portal where information regarding their child is displayed. Currently, the tab redirects to a Pittsburgh Public school(PPS) portal because the ECS’ own Parent portal is under construction. Parents can visit the website to know more about current

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happenings in the school and they can also subscribe to a newsletter to know more about the events happening in the school. Students can also access PPS portal and Eschoolplus to view their grades. There are also various other communication channels in place to communicate with/ receive communication from parents like email, sms, phone based on preference of the involved parties. Information Management The main information the school has is about the Student. ECS is using the Student management system called Eschoolplus to manage student’s data. The data related to student’s attendance, grades and other activities is entered and maintained by teachers and viewed by coach/admins. Eschoolplus: ECS recently moved from to Eschoolplus to manage its daily activities for students. It provides real-time report to teachers, students and parents. It includes features such as learning materials, documents, maps, videos, and a gradebook. It can be accessed by students, teachers, and parents via the Eschoolplus website or . Each grade from K-8 is allowed certain amount of screen time based on the policy defined for that grade. Students from Kindergarten to third grade only access Schoology as a gradebook, whereas fourth and fifth grade take online quizzes and sixth to eighth grade are instructed to use . (Screen time policy: https://ecspgh.org/wpcontent/uploads/2015/02/ECS-Screen-Time-Policy.pdf) SchoolMint: SchoolMint is an (re-)enrollment software. Parents that wish to enroll their children into kindergarten must apply using the software. Every year the software will randomly provide spots to applications without any preselection criteria (not merit based, which is one requirement for being a publicly funded charter school). Once students were provided with a spot, they must be re- enrolling every year but have the guarantee to stay until grade eight. If free spots become available, they are given to students on a waitlist. Business Systems ECS has the usual business systems for HR, Payroll and accounting but is facing issues consolidating payment data from various payment gateways that it uses to receive payment for various programs in school.

II. Improved Student Learning Using Student Analytics Motivation The problem as stated by ECS was a need for data warehousing but the real opportunity they were looking to exploit was to use all the student data that was being collected to do meaningful analytics and provide different stakeholders with powerful visuals that help them take informed decisions. The problem itself could be broken down into various stages – data collection, data organization and finally data visualization. ECS wanted a strategy for creating intelligent dashboards but the problem also lied in the way data was being stored as it was a wide format table which is difficult to put in database or visualization layer. The current tools provided limited analytics that did not really serve any purpose for the stakeholders. Considering ECS has a vision of providing students with high academic learning standards, a centralized data storage layer coupled with intuitive visualization layer in the organization would help achieving this vision. Teachers and Academic coaches can take informed decisions and create individualized learning for students. Outcomes

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The plan was to use data warehousing to collect and store their data from various systems they use and visualize the data to aid teachers and coaches for taking informed decisions and creating individualized learning for students. The first task was to analyze the various systems at ECS and the data that needed to be aggregated. First thing observed was that ECS stores a lot of student data using Google Sheets and uses a lot of Google Suite for Education products. Client also provided multiple Google sheets and access to various software like MAP (https://www.mapnwea.org) for requirement gathering and analysis. Initial investigation of all data revealed that data size was too small for spending money on Data Warehousing tools. Also, the data was being collected in a format that could not be directly used as input for storage and visualization layers. ECS really needed strategy for standardizing data collection followed by centralizing data in one efficient data storage facility like MySQL or BigQuery. Initial exploration for tools also involved researching on simple to use BI tools for visualization like Pentaho, JasperSoft and Google Datastudio. Further meetings were used to ascertain tool for creating a standardized data collection template and to finalize the BI tool for visualization layer. Next few weeks were spent in gathering requirements related to the exams students take, the activities teachers do, and the daily activities teachers and student perform. Analysis on client provided sheets and software was also done. It was found that the real-time data including daily grades, assignment and student behavior was housed on Eschoolplus while Google Sheets stored data related to student exams like MAP, PSSA, AIMSWeb and F&P which happen yearly or quarterly. It was found that teachers would report student behavior anomaly to Eschoolplus, but other teachers would not be immediately alerted about it. Teachers maintain student attendance using Eschoolplus and provide subject related material through it. Finally, it was decided along with the Client partner that the scope of work will involve providing a solution for storing and visualizing all this data as well as providing real-time alert to teachers for reported behavior issues. Also, Different Stakeholders required different views as shown in Appendix B. Second task involved coming up with a solution for the real issue being faced – being able to store and visualize student data. After exploring various options, it came down to the following three options – Custom built software using python, Google Datastudio with BigQuery or moving to altogether. Custom software on python was a choice because of the powerful tools python provides for analytics. Google Datastudio and Bigquery became one of the solutions since ECS uses a lot of Google Products. Initially, a small piece of code on python was showed alongside a part of solution built on Google Datastudio. Moodle was ruled out because client had dependency on Eschoolplus. To decide between Custom Software and Google Datastudio a Decision matrix was used. Decision matrix (See Appendix A) took into consideration the cost, time and maintenance costs into consideration and finally Google Datastudio was chosen. Third task involved getting data from Eschoolplus. Appropriate credentials were required to connect to their database. ECS requested for these credentials but it was found that the database is behind a VPN. Getting details for the access itself took a long time. The VPN itself made it rather tricky to get the “real-time” information of students. This part of solution was ruled out of scope of work considering the long time it takes to configure and get the VPN solution working. As a part of solution for real-time alerts, Google Hangout chat along with its bot feature was explored to capture student behavior data. It involved setting up a Google Sheet powered with a Google script. Any form submitted regarding student behavior would in turn broadcast a message to

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the rooms that were configured to receive it. A POC was done to show that the solution works and provides alerts on any behavior issue reported via Google Form using a Bot that broadcasts to Google Hangout Chat Room.

Further task involved standardizing template for entering exam related information so that the data can be stored in BigQuery database and used directly for visualizations. Intelligent Google sheets backed with Google scripts were created as examples to show the overall working. A Grade Level Folder now exists in Google Drive which has a Centralized sheet (previos way) but with the new standardized format with data for the quarterly/yearly exams as well as data related to student behavior. Google Drive was organized for the School in such a way that it mirrored the actual working of the School. The Google Drive Folder was structured as follows:

Scripts were created to also load data from PSSA Results Sheet and MAP Results sheet (stored in PSSA and MAP directory respectively) into a centralized sheet for each Grade automatically. This in turn helped save time that teachers spent entering the PSSA and MAP grades manually. Teachers now have real-time information of student behavior and can handle the student better.

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The use of Google Sheets made sure that teachers are comfortable with the new solutions and can use the power of Google sheets (that they already know) effectively. The ease of connecting Google Sheets to Google BigQuery by just entering the link of Google Sheet made it an easy and comprehensible solution for ECS. Similarly, Google Sheets can directly be connected to Google DataStudio and the drag-drop function for creating visuals provides a very short learning curve that accelerated the acceptance of the solution. Client was able to create a Datastudio Report even before the first training session. A comprehensive training material along with the steps of implementation and troubleshooting make the solution sustainable for the client. Overall, these solutions led to effective real-time communication between teachers and allows them to visually look at data. Using Google Sheets and Datastudio is simple and the training material made it easy for even beginners to create visualizations.

IV. Recommendations

A. Vision Technology enables a centralized platform for all stakeholders of ECS School – Students, Parents and Teachers. The platform provides relevant information for respective stakeholders and enables better communication between all these stakeholders. Finally, it enables ECS to be a Technology Powered School The vision has two different areas that it focuses on: 1. Expand current implementation • Students can view their individualized analytical report which provides them suggestions on areas to improve. • Parents have a view of their ward’s progress and performance in school. 2. Implement Technologies • Implementing technology for capturing data from classroom related activities • Implement technology for communicating with parents via Bots (Providing information and alerts) B. Goals ECS should focus on the following goals for next three years: 1. “Implement technology to enable real-time communication and event alerting to parents as well as provide information to them about their ward.” 2. “Achieve Data autonomy by moving away from Third-party Vendor and migrating towards Open source google apps for capturing classroom data.” C. Strategies

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Goal 1: Implement Technology for Information Access and Real-time Communication for Parents a. Background Enabling the parents to view their ward’s performance via visuals will help them focus on their child’s weak areas and help the child to improve. Real-time alerts and event broadcasting will keep parents informed about various activities happening in school and they will be better equipped to take appropriate actions. Currently, visualization of performance data is being enabled only for the teachers. b. Justification Parents play an equally vital role in the education of children and keeping them informed is important. If the parents can also see the analytical data, they can prepare their child to focus on areas of improvement. For a student, learning happens equally in home and school. Having technology that provides the parents with information will help improve a student’s learning experience. The visualizations can be accessed to measure if the increased communication/information access improves student performance which will be the ultimate ROI for the school. c. Strategies 1. Connect to ESchoolplus Database via VPN 2. Pull Data from Eschoolplus DB and load in BigQuery 3. Make DataStudio Report that Queries Database based on Logged in User 4. Implement Interactive bot that can handle questions and provide alerts to parents 5. Enable Individualized Analytical Dashboard for Student/Parent d. Expected Outcomes

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Parents are better informed and an improvement plan for student learning is not restricted only to school but is implemented for them at home as well. This leads to remarkable progress in student performance and overall there is a custom-tailored curriculum for student that helps them really improve and become well prepared for future. e. Resources The plan will require researching on resources like WhatsApp for business, Google Hangout, Hangout on Air (See Appendix C) and the ability of implementing Bots in these solutions for alerting as well as being able to interact. Internal resources: Director for IT(Todd Hoffman) to oversee implementation of the finalized technology Staff – Staff that connect with parents. Point of Contact for Parents should be responsible for triggering the Bot via some action like Form Submit. External resources: Consultant to check feasibility of solution. Developer for developing the solution (JavaScript Skill if using Google App Script) Budget: Cost for Google Hangout/WhatsApp for Business will be nil since it is part of Google Apps for Education. JavaScript Developer costs around 15~30$ per hour and the whole solution can be implemented within 2-3 months.

Goal 2: Achieve Data Autonomy and Migrate to Google Apps for Capturing Classroom Data a. Background The biggest problem faced while executing current scope of work was coordinating with third party vendor to access ECS’ data. The result was that the current solution could not consolidate data captured from daily classroom activities like attendance, daily assignments etc. The need for storing and using technology that ECS has autonomy on is really required for it to achieve the vision of having a technologically powered School. This way ECS can consolidate its systems and extensively use the power of Google Apps in the Google Universe. For example, Daily classroom activities like attendance, lecture material etc. can be managed through Google Classroom. b. Justification Google Apps are totally free and provide the autonomy that ECS should have on its data. Being on the Google Universe means that ECS will have a consolidated Landscape and this will eliminate the current costs that ECS incurs with EschoolPlus. Powerful scripts that google provides can be used to create custom macros for Google Sheets and to further achieve future visions like creating report cards automatically. ECS will be able to efficiently consolidate data that is collected from various data points in the School. c. Strategies 1. Implement Google Classroom for Grade K 2. Start collecting Daily data using Google Classroom and migrate away from Eschoolplus slowly

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3. Implement Google script for accessing data for different exams and various data points to generate Report Card using Google Doc 4. Stop Eschoolplus DB data pull and pull data from Google Classroom and load it in BigQuery 5. Create DataStudio Reports as required and publish on . d. Expected Outcomes GoogleSheets/BigQuery has all the data that from all the data points that ECS collects data from. The Analytics Visualization solution is complete and displays real time information about grades and attendance of student along with the analytics data from Quarterly and Yearly exams. e. Resources Internal resources: IT Director (Todd Hoffman) to oversee the process. Teachers and Academic Coaches to help in the migration and get trained in it to accept the new solution. Staff – Lead Teacher from each grade can be a part of the migration solution. External resources: Student Consultant from CMU, JavaScript Developer. Budget: Cost of Migration and Implementation of Macros for Google Docs would require 1~2 JavaScript Developers/Consultant who can charge anywhere from 15~30$ and the project can take anywhere from 3~6 Months.

About the Consultant

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Tejas Bisen is a graduate student in Information Systems at Carnegie Mellon University. He has worked in the IT industry for 7 years as a Technology Integration Consultant. He is a technology enthusiast and enjoys learning new technology. After graduation, he would enjoy pursuing a career in Technology Consulting.

Appendices Appendix A: Decision Matrix

Possible Cost - Cost - Time How Training RISK Solutions Implementation Maintenance

Infrastructure to be used will be Google Cloud, including the BigQuery and App Engine for creating the Custom Website and Dashboard 1. Backend will have BigQuery to house the Custom data. Very Website & High High Very High Required 2. Data can be loaded into High Dashboard Google Sheets (One that currently ECS uses. Editing using Google Sheets is a possibility) 3. Use Google App Script/Python on to load data into BigQuery database Infrastructure remains same as solution 1 but we use Google DataStudio at Front End to do Visualization. 1. Backend will have Google Data BigQuery to house the Studio with data. BigQuery Medium Low Low 2. Data can be loaded into Medium Minimal Backend to Low Google Sheets (One that (Google currently ECS uses. Editing Cloud) using Google Sheets is a possibility) 3. Use Google App Script/Python on Google App Engine to load data into BigQuery database

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Installation of Moodle on the new Hosting service. Data movement from Eschoolplus to Moodle Shift to Very followed by installation of Medium Moodle + Medium Medium Required High SmartKlass plugin for to Low SmartKlass Analytics. OpenSIS can be integrated with Moodle for Student Information Systems Management Appendix B: Different Views for Different Stakeholders

CEO/District Building Coaches/Instructional Teachers Parents Students Admin Administrators Support All student All student data All student data All student ES+ Grades data updated updated daily updated daily data daily updated daily Attendance Attendance Attendance Attendance SchoolMint Upcoming assignments/projects/tests

Behavior Behavior Behavior Behavior LunchTime

Grades Grades Grades Grades Field Trips

Test Scores Test Scores Test Scores Test Scores Payments

Purpose is Purpose is to Purpose is to provide Use data to Effectively Self-monitor grades and to see trends hold teachers with access to change and efficiently work. in instructional tools and resources instructional communicate demographic staff that will improve practices to with the groups accountable for teaching practices. meet the school and meeting individual have a full learning goals needs of understanding students. of student achievement and upcoming work. Appendix C: References for Goal 1 https://www.campussuite.com/google-hangouts-for-schools-extend-communications/ https://towardsdatascience.com/lissa-a-student-facing-learning-analytics-dashboard-based-on-readily- available-higher-education-ab32bca31ae https://www.k12blueprint.com/sites/default/files/Google-Whitepaper-Final-18Jan2015.pdf

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