Mount Buller and  Alpine Resort Management Board Annual Report 2007/08 > Contents

Overview Message from the Chairman 2 Chief Executive Officer’s Report 4 Introduction 8 Year at a Glance 9 Corporate Governance 10 Organisational Structure 12 Management Team 14

Strategic Direction Climate Change 18 Vibrant Resorts 19 Resort Use and Visitation 20 Resorts Development 22 Environmental Management 24 Land Stewardship 28

Appendices Risk Attestation 30 Disclosure Index 31 Information 32

Financial Report 2007–08 Financial Statements 33

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 1 > Overview Message from the Chairman

Summer 2007-08 Our commitment to transform the Resort into a year-round destination started to pay real dividends during the 2007-08 summer period. The new Bike Buller brand, a joint ARMB and Buller Ski Lifts (BSL) initiative, was supported by numerous well-attended activities for downhill, cross country and road cyclists. We also sponsored and facilitated many events, including the Easter Art Show and associated program, which increases in popularity every year. The and Mount Stirling Alpine Resort Management Board (ARMB) will continue to invest in our summer offering, as we believe it is crucial to the future of our Resorts. We would like to acknowledge the efforts of our Marketing John W Dyson Chairman and Communications Manager, Amber Gardner, and her team who are responsible Snow season 2008 for driving our summer activities. The 2008 snow season will be remembered for abundant snow, cold temperatures Construction over the summer period was and excellent conditions from July until also our busiest yet, with over $30 million well into September. Despite a late start of projects undertaken on Mount Buller, to the season, our total winter visitor including the Holden Express six-seat chair numbers were high, ensuring Mount Buller lift, Stirling House staff accommodation, maintained its market lead against other first stage of our bike tracks, Victorian alpine resorts. the completion of the next stage of paving on Athletes Walk and the expansion of We continued to enhance our winter visitor the snow play area. services and facilities, including improved bus access and 150 additional day car New home for the ARMB parks close to the free shuttle. Completion During the year the ARMB offices were of the Athlete’s Walk (Stage 3) project saw relocated to the Buller Community Centre links to the ski field and access greatly (BCC), which allowed us to demolish improved around the Mount Buller Chalet the old offices and substantially increase and Foodworks area, and the new Holden the size of the Village snow play area. Express six-seat chairlift also helped reduce The new offices have been well received congestion in the Village. In addition, our by our staff after the cramped conditions friendly guest services staff liaised with of the old building. visitors in the car parks, toboggan slopes and general Village area to help ensure a The BCC is an important asset for the safe and enjoyable experience for all. Resort and we are working closely with tenants and other stakeholders to ensure At Mount Stirling, visitation numbers we maximise its potential. We are in the were strong, especially for school groups process of working with one of our and snow campers, with plenty of snow educational providers to develop short-term in the Telephone Box Junction area. educational programs for Victorian schools, The new snow groomer on Mount Stirling to be conducted from the BCC throughout also ensured that tracks were groomed the year. regularly and maintained at a high level.

2 > Overview Mount Buller Resort Master Plan Summer 2008-09 Message from the Chairman The ARMB, together with BSL, is The loss has resulted from a number of The marketing team at the ARMB has committed to preparing a Resort Master key factors including the need to fund prepared a very active summer program Plan (RMP) for the Mount Buller Resort. the operation of the Mt Buller Medical for 2008-09 including the Jayco Herald We have retained Root Projects Centre for the first time in 2007-08 due Sun Tour, Beerfest, Kids’ Weekend and Pty Ltd to prepare a project brief, which will to late withdrawal of our previous medical All Tomorrow’s Parties, as well as a involve considerable consultation with our provider, increased depreciation resulting number of cycling events. All stakeholders key stakeholders. The RMP will identify the from a favourable re-valuation of buildings are encouraged to continue to support direction for the Resort over the next 20 and infrastructure at 31 October 2007 events and functions, and assist in promoting years, including key projects to ensure its in accordance with the Directions of the Mount Buller as a year-round destination. continued development and popularity as Minister for Finance, increased utility costs a year-round destination. incurred as a result of commissioning the The next stage of the development of Water Treatments Plant, increased finance mountain bike tracks has been identified The ARMB has established a Project costs due to the La Trobe University loan as a priority capital project for 2008-09, Steering Group with representatives acquired during 2007 and an enhanced as well as further improvements to snow from the ARMB, BSL, the Chamber of investment in marketing and the brand play areas and facilities. Commerce and Root Projects Australia research project. Whilst an operating to oversee development of the RMP. loss was incurred, it should be noted And lastly, a timely reminder for all Completion of the RMP will be a key that a number of our operating costs are stakeholders: please ensure that all priority for the ARMB in 2008-09. non-cash expenses, and the ARMB made accommodation and land is ready for a cash surplus in 2007-08 of $324,876. the fire season especially after another Mount Stirling Strategy This cash surplus will be re-invested into dry spring season. ARMB staff are happy and the Link Road the community and be used to finance to answer questions and provide support The ARMB has begun developing a strategy the ARMB capital investment program. regarding fire preparation. for Mount Stirling, which takes into account the legislative use and development ARMB review Acknowledgements requirements specified within the Act in In October 2007, Minister for the Environment On behalf of the ARMB and Mount Buller an environmentally sensitive manner. and Climate Change, The Honourable Gavin and Mount Stirling stakeholders, I would Jennings, announced that the State Services like to acknowledge the efforts of Phil Nunn, Extensive consultation with Mount Stirling Authority (SSA) would undertake a review of Chief Executive Officer (CEO), and his stakeholders will be a key element of institutional and governance arrangements executive team in delivering another strong developing this strategy, which will complement of the Alpine Resort Management Boards. year in 2007-08. plans to construct the Mount Buller- We worked closely with the SSA and Mount Stirling Link Road. We already have the review was completed in June this In addition, I would like to thank my fellow a Memorandum of Understanding with the year. The Minister is considering the Board members for their support and Victorian Government regarding their $1.5 recommendations of the review. We will efforts during the year. I would also like to million contribution to the Link Road project continue to work with the Minister and thank our key stakeholder groups on Mount and, together with Mansfield Shire Council, the Department of Sustainability and Buller and Mount Stirling, in particular continue to seek support from the Federal Environment (DSE). Mansfield Shire Council, Stirling Experience, Government through additional funding Buller Ski Lifts, the Chamber of Commerce, to allow the construction to go ahead. Communication with stakeholders the Mount Buller Ratepayers Association Meanwhile the Link Road design and planning Improving communication with stakeholders and the Mount Buller Race Club. We have permits are being developed so that we can is a key priority of the ARMB. We are in the strong relationships with all these groups, start construction once funding is confirmed. process of developing a new stakeholder which is essential to ensuring that Mount database that will allow us to better Buller and Mount Stirling remain premier Financial performance communicate key information and events. alpine destinations in . The ARMB recorded an operating loss of During the year we also held our first Lodge $129,808 for the year ended 31 October Executive Forum, which aimed to develop 2008 (a loss of $452,605 when excluding closer relationships between ski clubs and land release income, Government funding their members. The Forum also attempted revenue and the loss incurred on the demolition to address some of the Buller ‘myths’ John W Dyson Chairman of the old administration building to enable around lease renewals, planning processes Mount Buller and Mount Stirling development of the Village snow play area). and fire regulations. The Forum was well Alpine Resort Management Board attended and it is planned to hold another one prior to the 2009 snow season.

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 3 > Overview Chief Executive Officer’s Report

Year-round tourism at Mount Buller and Mount Stirling is proving to be popular, as much for our collection of strong cultural activities, as for the ever-increasing range of cycling facilities and events. The Bike Buller brand continues to evolve, as more and more visitors come to Mount Buller for mountain biking and road cycling challenges. The success of this strategy is a credit to the ARMB marketing team and its capacity to be innovative and successfully implement creative ideas.

The summer period saw visitors enjoying The ARMB will continue to work weekends at Mount Buller, seeking the collaboratively with stakeholders to improve thrill of downhill mountain bike tracks, the Resort’s branding and operations with exploring our expanding network of cross further innovations in the near future. country multi use trails or attending cultural The ARMB continued to organise and events. Summer culminated in the Easter underwrite musical and other performances break, which focused on the Easter Art in the Chapel, the Village Centre and other Show and many complementary events, facilities within the Resort to provide people including the inaugural ‘fun run’ from with an opportunity to further enrich their the Village to the Summit and back. experience of visiting Mount Buller. The performances of Renee Geyer, The 2008 snow season started slowly. David Hobson and the Victorian Police An excellent opening weekend saw the band Code One were particular highlights. Minister for the Environment and Climate Change, The Honourable Gavin Jennings, The Victorian Interschool Snow Sports open both the snow season and the Championships were again conducted Buller Ski Lifts’ Holden Express chairlift. on Mount Buller. This event is a cornerstone The Honourable John Brumby, Premier of of Resort positioning, reflected in the Victoria, Minister for Multicultural Affairs and pattern changes of visitation and facility Minister for Veterans’ Affairs also visited usage. Its continued strength of competitor the Resort to launch Mount Buller - Story numbers reflects the energetic and well of a Mountain, a beautifully written and co-ordinated efforts of the organisers. photographed history of the mountain. The book, which was written by Jim Darby Service Providers and co-ordinated by the National Alpine Thank you to all of our contractors who Museum, presents 272 pages and over 700 provide such good service to the ARMB photos detailing the history and characters and the stakeholders of Mount Buller. that have made Mount Buller what it is today. Mansfield-Mount Buller Bus Lines (MMBL), However, stakeholders had to wait until our long-term passenger transport provider, early July to receive the first ski-able snow entered into a two-year contract with the falls. With plentiful falls of dry snow from ARMB to enable them to continue their then on, visitation for the year finished service. Our waste contractors 4Site, 20% above the ten-year average for continued to exceed expectations in fulfilling visitor numbers and 13% for visitor days. their obligations for waste removal and Indigo Way Services continued with the Busy weekends during late July and management of the gas reticulation to August again stretched the capacity the Mount Buller Village. of the Mount Buller Resort. As flagged in the Mount Buller brand audit conducted in High Country Reservations (HCR) late 2007, the issue of queuing times for car provided sales and promotion services parking, bus transfers, ticket purchase and to the region, and led the process for the ski lifts is still to be adequately addressed. development of both summer and winter Recommendations and actions aimed at promotional brochures. Philip Nunn Chief Executive Officer improving the visitor experience continue to be implemented.

4 > Overview Chief Executive Officer’s Report

Staff Buller Ski Lifts They also provided first class service to Thank you to the hard working team of Congratulations to the team at Buller Ski visitors attending the tourist information centre executives and staff members who help Lifts for the success of the Holden Express in Mansfield and the Clock Tower during make the ARMB a brilliant place to work. Chairlift and all other facets of the ski area the snow season. The accommodation It is a privilege to be able to provide operations. Managing the level of visitation booking service offered by HCR is soon to leadership to this group of people, is a reflection of the efforts of BSL, in be enhanced with an online booking function. who contribute their great array of skills, conjunction with all other stakeholders. experience, qualifications and common It is with regret that we note the resignation sense, and work together to achieve such Chamber of Commerce of long time HCR Manager, Deb Shaddock, good results. The executive team continues Under the leadership of Chairman Mike who has provided excellent service to the to provide great support, guidance and input Balfe, the Chamber and the ARMB enjoy Resorts and their stakeholders. into the decision-making processes of the a very constructive relationship with open organisation. We are an eclectic group, which and clear lines of communication to ensure The Board is perhaps why the chemistry seems to work. that issues are raised, discussed and Individual Board members have continued Essentially everyone involved with the Resort clarified, and solutions found. to passionately commit to the improvement unites well to achieve great outcomes. of the Resorts. At a strategic planning meeting Ratepayers Association in February, the Board committed to developing Alpine Resorts Coordinating Council After a long period under the leadership a comprehensive, economically viable It is worth noting the very enthusiastic of President Barry Cooper, the reins have Resort Master Plan for Mount Buller, and support for the alpine resorts received been handed over to John Aird (President) a strategy for the management and use from the Alpine Resorts Coordinating and Joel Dixon (Vice President). The of Mount Stirling (consistent with Act) for Council (ARCC) Chairman Andrew Fairley Ratepayers Association, in conjunction with the People of Victoria. Work continues on and the ARCC executive staff led by Brad the Chamber, plays a very important role in these two projects. I appreciate the level Miles and Alex Shilton. Their contribution protecting, enhancing and communicating of support that I have received from the in suggesting improvements, ensuring the interests of Mount Buller site holders. Chairman, John Dyson, who gives so much initiatives are fulfilled and providing well Secretary Chris Wilson continues to be a of his time to the ARMB and to the Resorts. considered advice makes the role of ARMB very constructive contributor both to the I have also appreciated the wise counsel CEO much easier to manage. Association and the Resort. received from other Board members as we continue our efforts to make the Resorts Other ARMBs Mount Stirling better places. In particular, the efforts of The collegiate approach amongst ARMBs The long time operators of Stirling the sub-committee chairs need to be to sharing ideas that exists at CEO level Experience, Craig and Barb Jones, acknowledged as they lead the organisation is very positive. Through sharing ideas, have enjoyed a fabulous 2008 season. through their respective committees. and sometimes resources, we are able to Their commitment and passion for Susan Hocking (Risk, Audit and Finance achieve better outcomes than otherwise Mount Stirling has meant that many Committee) and Judy Dixon (Environmental would be the case. Thank you to the other visitors take with them a real feeling for the Management Review Committee) have ARMB CEOs: Leona Turra (Mount Baw beauty of the natural environment that all of ensured that agendas are met and Baw), Ross Passalaqua (Falls Creek), us are seeking to protect, enhance and enjoy. covered assiduously. Their fellow committee Jim Atteridge () and The Stirling Ski Patrollers have worked members have also been energetic and Richard Rogerson (). marvellously this year to ensure that we collaborative in ensuring that the material minimise the risk to our visitors, and present presented before these committees Department of Sustainability the tracks and trails in the best condition has been thoughtfully considered. and Environment possible. Mick Stapleton, Ian Thomas, The Remuneration Committee led by Caroline Douglass and her team at DSE Tom MacMunn and Murray Tucker have John Dyson has also met more frequently (Coast and Alps) have also been a been a great team and have been well this year to ensure that the organisation valuable resource that has helped us supported by the dedicated group of adequately assesses the performance of to manage our Resorts in a way that gives volunteers that make up the ski patrol team. the executive team and ensures that the us confidence that we will achieve the vision The Board also needs to be commended rewards offered to staff appropriately match and objectives of the government’s Alpine for committing to invest a significant the outcomes achieved. Resorts 2020 Strategy. amount of money to the purchase of an upgraded machine for snow grooming, which has made major improvement to the cross-country skiing experience.

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 5 > Overview Chief Executive Officer’s Report

Financial Performance The operating result of a small deficit of Whilst the acquisition of the Buller The need to take over the operation of $129,808 for the year is disappointing, Community Centre has been seen as a the medical centre following Symbion’s but comes partly as a result of the Board’s great social benefit to the community, the decision to withdraw from the facility decision to restrict increases in service energy costs associated with operating increased the operating expenses of the charges, and the continuation of restrictions the building, combined with regulatory Board by $567,971, which was partially on rental income derived from VSA/ARC restrictions on the ARMB’s capacity to lease offset by additional revenue of $380,532 leases. Despite good snow conditions, gate space within the facility and the foregone derived from the medical centre. Part of revenue was similar to the previous year. service charges, has led to an impact upon this outlay was for legal expenses incurred the financial bottom line. Also increasing in trying to resolve the legal dispute that More significant, however, has been the expenditure is the deemed borrowing cost arose from Symbion’s withdrawal. increase in expenditure incurred by the from the financial transaction that occurred ARMB. The cost of providing facilities to to acquire the building. Notwithstanding As detailed elsewhere in the annual report, the Resort can lead to increased operational that the transaction was for the ARMB to depreciation expense increased costs (please refer to Table 1). This is pay a fixed amount of money to La Trobe substantially ($548,000) as a result of the certainly the case in point for the Buller University over a 15 year period, accounting additional assets owned by the ARMB and Community Centre and for the state-of- standards require that some of this amount the change in the upward revaluation of the-art Water Treatment Plant. Whilst tariff be regarded as an “interest” payment rather other pre-existing assets. increases were hefty, the use of gas and than a loan repayment. Reductions in electricity also increased substantially interest rates have led to a notional increase Staffing costs also increased from 2007 as a result of these facilities becoming in expenditure of $234,105 for this year. levels. This increase was due to a number fully operational. of factors including additional hours Coinciding with these additional operating worked as a result of the good snow The Water Treatment Plant has led expenses has been the removal of the old season (including the extension of the to increased energy costs, increased ARMB building to create the enhanced season into October) increased offering of depreciation and increased borrowing snow play area. The accounting write off of summer events and initiatives connected costs for the repayment of a loan to this asset increased expenses by $551,691. with the implementation of a revised partially fund the plant. marketing plan in response to the branding audit carried out in 2007. In addition, there was the recognition for the first time of a long service leave liability in connection with the employment of the snow season casual work force, and rate increases pursuant to enterprise agreements and executive contracts.

6 TABLE 1 2007-08 2006-07 Change Notwithstanding the operating deficit Key financial data $‘000 $‘000 $‘000 incurred for the year, it should be noted that due to a number of our key Operating surplus/(deficit) (130) 1,489 (1,619) expenses being “non-cash” expenses, the ARMB ended the year with a cash Total operating expenditure 12,231 8,854 3,377 surplus of $325,000, and together with our existing cash reserves the Gas and electricity 684 354 330 ARMB holds nearly $5.7million in cash Finance costs 312 30 282 deposits. Of this, $600,000 is retained in (Gain)/loss on disposal of assets 490 15 475 a Snow Drought Fund, and $1,000,000 Health 568 - 568 is retained in a Debt Repayment Fund. Depreciation 2,095 1,547 548 The purpose of these funds is explained Staff costs 2,952 2,328 624 further in Note 3 to the Financial Statements. A further $3.2million is held Cash on hand 5,698 5,373 325 in a Capital Improvement Fund to assist in funding future capital development throughout the Resorts.

Key projects include the Buller/Stirling Touring Link Road (more detail on the funds committed are provided in Note 15 to the Financial Statements) and a number of other projects that will be identified on completion of the Resort Master Plan for Mount Buller.

Philip Nunn Chief Executive Officer Mount Buller and Mount Stirling Alpine Resort Management Board

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 7 > Overview Introduction

The Mount Buller and Mount Stirling Alpine Resort Management Board (ARMB) is charged with the responsibility of managing the Mount Buller and Mount Stirling Alpine Resorts pursuant to the Alpine Resorts (Management) Act 1997 (the Act).

Vision Objectives and Undertakings The ARMB recognises that it has To be the most attractive and popular alpine The ARMB is committed to excellence in stewardship responsibility for significant destination in Victoria and be recognised as financial reporting. Thorough assessment, public assets and continues to manage a leader in environmental management. monitoring and review of financial and these assets in an ecologically, economically operational risk are cornerstones of and socially sustainable manner, while Mission effective governance. facilitating the public’s ability to access To manage the Mount Buller and Mount and enjoy an alpine experience. The ARMB Stirling Alpine Resorts in an economically, The ARMB will deliver its core functions is committed to fulfilling its role within the environmentally and socially sustainable and services in a cost-effective manner context of the Victorian Government’s Alpine manner by: and develop strategies and activities that will: Resorts 2020 Strategy. - Enhancing the attractiveness of the - Ensure management and development Mount Buller Resort for year-round of the Resorts is undertaken within an All decisions made by the ARMB follow visitation and encouraging recreational ecologically sustainable framework; due consideration and consultation use within the context of sustainable - Retain a commitment to a snow regarding the impacts upon the triple- ecological management practices; tourism industry, while responding bottom-line, namely the environmental, - Attracting visitation to Mount Stirling by to climate change issues; social and economic impacts of the providing an outstanding nature-based - Optimise year-round use and visitation activity. The ARMB also considers the risk visitor experience in a well-managed in a safe alpine environment; management implications of its decisions. bio-diverse environment; and - Develop year-round appeal of the - Developing the complementary attributes Resorts to complement the natural alpine of the two Resorts through integrated environment and create a sense of place management, development and marketing. for visitors and for the community; - Deliver a sustainable, viable and vibrant alpine business through the development of strategies to increase economic activity and enjoyment of all user groups; and - Manage the Resorts for all Victorians within an accountable framework and in cooperation with the community.

8 > Overview Year at a Glance

Post Balance Sheet Events Financial Summary There have been no events subsequent 2007-08 2006-07 2005-06 2004-05 2003-04 to the year that significantly impact on $‘000 $‘000 $‘000 $‘000 $‘000 operations in future years. Operating Revenue: Gate Entry 3,207 3,168 1,889 2,404 2,630 Site rental fees 3,287 2,860 2,797 2,634 2,315 Consultants Engaged Service Charges 2,929 3,023 2,990 2,732 2,470 There were 18 projects undertaken for the Sale of rights to lease ARMB by consultants during 2007-08. and develop Crown land 598 113 1,287 947 1,077 The total cost of these assignments was Government funding 276 33 20 - 77 $505,267 (2006-07: $338,247). One Other revenue 1,805 1,146 988 1,010 1,238 consultant, Russell Kennedy Solicitors, Operating expenditure 12,231 8,854 8,758 8,831 8,540 received total remuneration in excess of Operating surplus/(deficit) (130) 1,489 1,213 896 1,267 $100,000. Details of the projects and Total assets 197,160 197,202 140,899 137,811 136,272 expenditure are shown in Note 20 to the Total liabilities 4,724 4,636 1,633 811 4,313 Financial Statements. Net assets 192,436 192,566 139,266 137,000 131,959 Assets comprise: Land 150,313 150,313 106,035 106,035 106,035 Financial summary Non-current assets 40,208 40,583 28,221 27,022 26,642 The increase in site rental fees is a result Current assets 6,639 6,306 6,643 4,754 3,595 of 110 sites undergoing rent reviews as at 1 November 2007, combined with CPI Item/ Key Performance Indicator 2007-08 2006-07 increases applied across some other sites. Environmental Quality The increase in operating expenditure is Number of readings within EPA guidelines primarily due to: - Howqua River total phosphorus 7/7 5/6 - Increased depreciation expense of $435k, - Howqua River total nitrogen 7/7 5/6 - Sewage treatment plant total phosphorus 7/7 12/12 resulting from a favourable re-valuation of - Sewage treatment plant total nitrogen 6/7 12/12 buildings and infrastructure at 31 October 2007; Percentage of total waste recycled 33% 34% - The need to fund operating costs of $568k for Social Responsibility the Mount Buller Medical Centre for the first Percentage of first time visitors 16% 20% time this year (offset by $380k of income); Percentage of returning visitors 84% 80% - Increased utility costs of $330k incurred Average number of nights on mountain as a result of commissioning of the Water (based on gate entry) 1.77 1.69 Treatment Plant and increased unit prices; Total snow making water used (megalitres) 141 212 - Increased finance costs of $234k due to the Total domestic water used (megalitres) 285 194 La Trobe University loan acquired during 2007; Total water used for fire fighting (megalitres) 0 9 Total winter passengers using free shuttles 454,424 554,272 - Enhanced investment in marketing of Mount Stirling patrol callouts 18 20 approximately $300k, including the brand Economic Viability research project and summer initiatives; Number of winter visitors 274,231 284,149 - An accounting loss of $552k incurred Number of summer visitors 162,027 143,800 on the demolition of the old ARMB Number of visitor days (winter) 483,978 478,889 administration building to allow for Number of Mount Stirling winter visitors 6,032 3,323 development of the Village Toboggan Run Number of vehicles through the gate (winter) 64,405 65,861 and snow play area; and Total invested by private developers ($’000) 30,000 10,000 - Increased costs of $640k of retaining a Capital Works Expenditure ($’000) 2,341 3,205 quality workforce to enable the Board to Number of lease holders 176 176 Number of sub-leases transferred 61 91 meet its objectives. These costs include Number of ‘hot beds’ 1566 1,554 increases in long service leave entitlements, Number of ‘cold beds’ 6316 6,303 superannuation, wage rates in accordance Mount Buller maximum snow depth (cm) 126 92 with Enterprise agreements and other Mount Stirling maximum snow depth (cm) 118 80 employee entitlements. Total value of approved planning permits ($’000) 15,500 19,000

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 9 > Overview Corporate Governance

The ARMB was established Establishment of the ARMB in 2004 by an amendment to The Act 1997 states in s. 34 (7) the Alpine Resorts (Management) that each Board: (a) is a body corporate with perpetual Act 1997 (the Act), succeeding succession; the Mount Buller Alpine Resort (b) has a common seal; and the Mount Stirling Alpine (c) may sue and be sued in its corporate Resort Management Boards. name; This amendment details key (d) may acquire, hold and dispose of real and personal property; and aspects of ARMB corporate (e) may do and suffer all acts and things governance practice. that a body corporate may by law do and suffer. Statutory reporting The ARMB has been created as a Appointment of Board Members statutory authority and it is responsible Members of the Board are appointed by directly to Gavin Jennings MP Minister the Minister for the Environment and for Environment and Climate Change, Climate Change. Board members are for a range of statutory requirements. selected based on the administrative, managerial, financial, environmental, legal, Ultimately, the Minister is responsible marketing, sporting and tourism skills for Crown land management and delegates necessary to run the Resort competently. authority to the ARMB to carry out Government policy in relation to the use of Board members are appointed for Crown land. Across the two Resorts, a period of three years and are eligible the ARMB undertakes to adopt best for reappointment. The Minister for practice in all activities, reporting to the the Environment and Climate Change Minister through the Corporate Plan, appoints one member to be chair Annual Reports and Quarterly Reports. person and one to be deputy chairperson. Remuneration for The ARMB also complies with the directions Board members is determined by of the Minister for Finance and acts as a the Victorian Government guidelines. referral authority for development matters.

10 Functions of the ARMB Resort management Corporate planning As set out in Section 38 of the Act, the The duties and responsibilities of As required under Section 53 of the Act, specific functions of the ARMB are to: the ARMB CEO, Philip Nunn, are to: the ARMB develops and lodges its - Act as a Committee of Management - Carry out the Board’s directions; Corporate Plan, including a Statement of any Crown land deemed to be - Manage day to day operations of of Corporate Intent and a Business Plan. permanently reserved under the Crown the Resorts in accordance with Land (Reserves) Act 1978 in the Resorts; approved policies; These plans outline the ARMB’s key - Contribute, together with Tourism Victoria - Manage and direct the organisation strategic directions to: and the ARCC, to the overall promotion to achieve optimum profitability and - Mitigate the impact of climate change; of alpine resorts; effective use of business assets and - Increase year-round Resort use and - Develop a tourism and marketing human resources; and visitation; strategy for and to promote the Resorts, - Develop and review policy, - Develop year-round Resorts; and collect and expend voluntary and plan and control major - Encourage sustainable, contributions from commercial functions relating to the operation year-round economic growth; undertakings in the Resorts for this purpose; and administration of the organisation - Proactively manage the environment; and - Provide a range of services; through subordinate executives. - Provide stewardship of Crown land. - Charge contributions for the provision of those services; Guiding principles Risk management - Collect fees prescribed by the The ARMB is committed to: The ARMB is committed to ensuring Regulations for the Resorts; - Valuing staff and contractors; that all people affected by the activities - Attract investment for the improvement - Providing outstanding service to clients; associated with Resort management are of the Resorts; - Continually striving for innovation protected from risks to safety, health and - Carry out any other function conferred on and improvement; wellbeing, and loss or damage to property. the ARMB under this or any other Act; - Ensuring that the ARMB is seen as a The ARMB has a Risk Management - Plan for the development, promotion, cooperative, responsive, efficient and Policy and develops risk management management and use of the Resorts; effective organisation which consults systems to assist staff in understanding - Manage the Resorts in accordance with appropriately in carrying out its role; their responsibilities and creating a the object of the Act as amended; - Responsible environmental culture of safety. - Undertake research into alpine management practices; resort issues; - Effectively discharging the powers - Contribute to and support the entrusted under legislation and meeting operation of the ARCC; statutory obligations and government - Prepare and implement a Strategic objectives relating to equal opportunity, Management Plan for the Resorts; occupational health and safety, and - Expend or apply revenue of the ARMB standards of ethics and accountability. in accordance with a direction of the Minister under Section 36(1A).

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 11 > Overview Organisational structure

1 2 3 4 5 6 7

1. John W Dyson 4. Judy Dixon 6. Susan Hocking BSc, MBA, MAICD, F Fin B.Ed, Grad Dip Mgmt BEc (Hons) MA FAICD Chairman. Appointed 9 June 2004, Appointed 9 June 2004, Appointed 9 June 2004, reappointed 25 April 2007 reappointed 25 April 2007 reappointed 25 April 2007 - Chair, Remuneration Committee - Chair, Environmental Management - Chair, Risk, Audit and Finance and Member, Risk, Audit and Finance Review Committee and Member, Committee and Member, Committee, and Leasing and Leasing and Planning Committee Remuneration Committee Planning Committee - Member, Board of Alpine Resorts - Director, Victorian Energy - Member, ARCC Tourism (BART) Networks Corporation - Investment Principal, - Member, Mansfield-Mount Buller - Former Director, Transend Networks Starfish Ventures Pty Ltd High Country Arts, Culture and - Former Manager, Project Facilitation, - Former Chairman, Australian Private Heritage Committee Tourism Queensland Equity & Venture Capital Association Ltd - Organisational Liaison Officer, - Fellow, Australian Institute Mansfield Shire Council of Company Directors 2. Don Cummins - Consultant, NE Victoria, BEc, B.Ed, PG Dip (Asian Studies), Dip. Teaching, GAICD Provincial Victoria Campaign 7. Stuart Worn Deputy Chairman. Appointed 9 June - Fairley Fellow, Goulburn Murray MBA, BAppSc, ADipEng, FAICD, MISA, MPIA 2004, reappointed 25 April 2007 Community Leadership Program Appointed 25 April 2007 - Member, Environmental Management - Director, JAD Enterprises - Member, Leasing and Planning Review Committee, Leasing and Committee, Environmental Review Planning Committee and Resorts 5. Bruce Dowding Committee and Resorts Development Committee FCA Development Committee Appointed 1 May 1998, reappointed 28 - Former Vice President, April 2001, 9 June 2004 and 25 April 2007 Victorian Snowsports Association 3. Andrew Abercrombie - Member, Risk, Audit - Former Director, B.Ec LLB MBA (IMD) and Finance Committee Skiing & Snowboarding Australia Appointed 25 April 2007 - Member, Mansfield-Mount Buller - Executive Officer, Planning Institute - Member, Risk, Audit and Finance Regional Tourism Association of Australia, Victorian Division Committee, Remuneration Committee - Consultant/Director, Grollo Group - Member, Alkira Ski Club and and Resorts Development Committee of Companies Ski Club of Victoria - Barrister and Solicitor, Supreme Courts - Former Managing Director, of NSW and Victoria Buller Ski Lifts Ltd Committee Structure - Founding Director, FlexiGroup Limited - Former Member, Mount Buller The ARMB has established a number - Former Executive Chairman and Village Committee of committees to enable it to fulfill its CEO , Flexirent Capital Pty Ltd governance obligations and manage the Crown land in a cost-effective manner.

12 The current Board began its three-year tenure, as appointed by the State Government, on 25 April 2007. Board membership during 2007-08:

Committee Meetings John Don Andrew Judy Bruce Susan Stuart Total Dyson Cummins Abercrombie Dixon Dowding Hocking Worn Held

Board Meetings 10 9 7 10 6 10 10 10

Environmental - 3 - 3 - - 2 3 Management Review Committee

Risk, Audit & Finance Committee 2 - 3 - 3 4 - 4

Leasing & Planning Committee ------

Remuneration Committee 6 3 3 - - 4 1 6

Environmental Management - Continuous monitoring of a framework Under this system, LPC meetings are only Review Committee and processes for compliance with held by exception to consider unusual or In 2008, the Environmental Management the Financial Management Act 1994, potentially controversial applications. Review Committee (EMRC) assisted and other laws and regulations that with endorsing WasteWise and EcoBuy significantly impact on the ARMB In 2007–08, one meeting was convened memberships. The committee also code of conduct. via email conference. discussed issues relating to community engagement, interest groups, Site A staff-based Occupational Health and Lease applications and related decisions Environmental Management Plan Safety (OH&S) Committee reports through are considered directly by the full Board. compliance, visitor capacity measures, the RAFC, providing opportunity for staff stormwater management and potential and management to identify and address Remuneration Committee environmental awards, and implementation workplace OH&S issues. The Remuneration Committee provides of action plans. a recommendation to the Board regarding Leasing and Planning Committee CEO remuneration and is responsible for Risk, Audit and Finance Committee The Leasing and Planning Committee his performance appraisal. In addition, The Risk, Audit and Finance Committee (LPC) considers planning permit the Committee ensures that all personnel (RAFC) is responsible for overseeing: applications in the ARMB capacity remuneration and policies concerning - Financial performance; as land manager, a body affected by personnel are consistent with Victorian - Assessing the quality of the ARMB development, a service provider and Government standards. financial accounting, management a referral authority. reporting, policies and procedures; Resorts Development Committee - Compliance with the financial directions Tony Petersen, Senior Manager Property The Resorts Development Committee as issued by the Minister for Finance; and Planning, and Amanda Reed, Property (RDC) was established by the Board on - The operation and implementation of and Planning Assistant, liaise with ARMB 26 October 2008 to actively participate the identification and assessment of planning consultants, and collate and in the development and implementation risks, management of the identified provide information for consideration by of the Mount Buller Resort Master Plan risks, monitoring of the risk management the LPC. ARMB responses are forwarded (the Plan), incorporating membership of process and referring risk matters to to the authority responsible for planning the Project Steering Group. The RDC the Board as appropriate; applications, the Department of Planning will assist in developing projects for - The scope of work and performance and Community Development (a role Mount Stirling consistent with the objectives of the external and internal auditors; previously undertaken by the Department of the Alpine Resorts (Management) Act. - The sign off of accounting policies; and of Sustainability and Environment).

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 13 > Overview Management Team

Chief Executive Officer Finance and Risk Manager Philip Nunn Mandy Kynnersley ACA B Ecops (Monash) Dip Ed (Monash) BBus (Acc), CA Appointed August 2005 Appointed September 2007 Joined the ARMB as Business Manager Responsible for finance (planning, reporting in July 2002. Responsible for leading the and analysis); audit (systems and controls); professional ARMB team and enabling the risk management including identification, Board’s vision, direction and framework for assessment, management and monitoring; the future development of the Resorts in an emergency planning including fire and environmentally, economically and socially business continuity; and contract sustainable manner. management (negotiation and terms).

Senior Manager, Property and Planning Tony Peterson Environmental Manager BBus (Property), MBldg, AAPI, CPV Louise Perrin Appointed December 2001 B.App.Sci. (Hons) Responsible for management of leasing, Appointed October 2004 sub-leasing, licensing and statutory Responsible for endangered species planning matters. and wildlife management, vegetation management, pest plant and animal Senior Manager, Resort Operations control, track and trail development Hadyn Purcell and maintenance, waste management Appointed May 1998 initiatives, advice during construction Employed on Mount Buller since 1976. and development, and education and Responsible for supervision of snow communication programs. clearing, car parking, garbage collection, sewage treatment, water reticulation and Engineer a number of capital works projects related Heath Chidgey to the improvement of Resort infrastructure. BE Civil (Hons) Appointed February 2006 Responsible for planning and development Marketing & Communications Manager of engineering and technical operations Amber Gardner of the Resorts, including a broad range BMedia (Media & Comms) of municipal services, such as water Appointed May 2006 supply, water treatment, roads and Village Responsible for developing and maintenance. Heath is also responsible for implementing the strategy for Resort the planning and implementation of ARMB marketing, communications, events, capital works projects. branding, promotions, sponsorship and public relations initiatives.

14 Board

Chief Executive Officer Executive Assistants Phil Nunn Linda Charles / Abbe Staugas

Senior Manager Marketing & Finance &Risk Senior Manager Resort Operations Communications Manager Manager Property & Resort Planning Hadyn Purcell Amber Gardner Mandy Kynnersley Tony Petersen

Environmental Events Customer Service Senior Leasing & Planning Engineer HR/Payroll Manager Coordinator Coordinator Accountant Manager Heath Chidgey Julie Dolling Louise Perrin Katie Bowker Sarah Egan Mark Evans Jonathan Chivers

Resort Operations & Traffic Environmental Officer Media & Customer Control Property & Alison Kirkwood Marketing Service Supervisor & Accounting Executive Planning Officer Officers Purchasing Officer Assistant Admininstrator Prue Bon Anne Walters Officer Maureen Amanda Tony Resort Operations Crew Emma Shorland Chris Williams Reed Retief Jodie Chick, Matt Cotter, Deutscher Stephen Holland, Chris Medcraft, John Peachey, Glenn Peck, Mike Richards, Promotions & Customer Greg Sullivan and Ian Thomas Traffic Control Sales Manager Service Officer Assistants Greg Dawson and Jarid Pearse Emma Dolling Bec Selby

Museum Carparking and Trainee Marg Visitor Services Crew Ashley Lovick Franke-Williams

Visitor Service Mount Stirling RADO Casuals Ski Patrol & Operations Liz Webb Cathy Chivers

Full Time Staff

Part Time Staff

Casual

Mt Buller and Mt Stirling Resort Management Board – Annual Report 2007/08 15 > Overview Management Team

Occupational Health and Safety Work days lost The ARMB is very aware of its Occupational During 2007-08, 23 days were lost due The ARMB also encourages further Health and Safety (OH&S) obligations to workplace injuries. This substantial or continuing study linked to business and its responsibility for public safety. increase from the two days lost during needs. During 2007-08, it has The ARMB is committed to providing a 2006-07 was due to a serious injury supported staff members undertaking safe and rewarding environment, free of sustained by a seasonal worker early study in the following areas: accidents and injury, for staff, contractors in the declared snow season. - Certified Practicing Accountant; and the general public visiting, living or - Certificate III in Water Industry working in the Resorts. Workforce data Operations; At 31 October 2008, the number - Certificate III in Business; Staff members are fundamental to the of permanent employees totalled 36 - Certificate IV in Conservation and Land ARMB’s risk management process. (33 EFT) including 19 female and 17 male, Management; Risk management practices are incorporated compared with 31 (29 EFT) including - Planning; and in all position descriptions and performance 14 female and 17 male in 2006-07. - Using Integrated Computer Packages. appraisal processes. Staff are required Of the 19 female employees, seven worked to identify, assess and report on risk part-time compared with three in 2006-07. Mountain Host throughout the Resorts as part of their Mountain Host is a staff training and daily operational duties. Further, they Seasonal staff totalled 32 including incentive program, which aims to provide are required to implement strategies 11 female and 21 male, compared with Mount Buller staff with the tools to deliver and actions that will mitigate or reduce 35 including 15 female and 20 male in exceptional service to guests and fellow risk, and to continue to monitor the 2006-07. Tasks performed by seasonal Resort employees. The program focuses level of residual risk. staff include visitor services, traffic control, on improving staff morale through shared snow clearing, car parking, Mount Stirling inspiration and passion for the , A staff-based OH&S Committee works Ski Patrol and general Resort work. and working together as a community. to ensure that all employees are given the best possible protection against risks Staff training and development Every new Mount Buller employee to health and safety. The ARMB supports training and completes a training session including development to ensure that all full-time, a customer service workshop and tour The OH&S Committee formally met three part-time and casual employees have the of Mount Buller Resort facilities and times during 2007-08, with activities and necessary skills and qualifications to fulfill operations. Returning staff complete an outcomes as follows: their occupational roles. online web-based training program. - Development and implementation of Emergency Evacuation Procedures The ARMB expects all employees to This year 1,148 mountain staff completed for the Buller Community Centre; complete a basic level of training including the Mountain Host Training Program - Production and distribution of OH&S Mountain Host/Buller Crew (Customer (including 1,019 classroom and 129 and risk reporting books with forms to Service) and risk management. In addition, web based) and 25 off-mountain staff be used by staff and the general public all staff members driving ARMB vehicles participated in a specialised session for to report injuries, incidents, hazards during the snow season are required to off-mountain operators. This was a 27% and near misses; complete a 4WD Snow Safe driving course. increase in participation from 2007. - Increasing awareness and reinforcing Some positions also require specific OH&S and risk management obligations qualifications or training to work in In addition, this year the Buller Crew for staff; that area, including: Social Club was introduced to provide - Ongoing assessment of training needs - Traffic Management accreditation special events for the Buller Crew during and implementation of training and - Authorised Officer training (including the snow season. These events included testing in First Aid, hearing screening, client interaction and defensive tactics) weekly sports nights, a comedy night snow safe driving, traffic management, - Chemical handling in July, adventure movies in August and use of chemicals, forklift driving and - Chainsaw use the inaugural Buller Crew Cup race in skidoo licensing; and - Forklift use September. These major activities saw - Ongoing assessment of the ARMB - Confined space an average attendance of over 100 staff workplace to ensure safety is a - Ski Patrol to each event. fundamental consideration in all - Skidoo licensing operations, that personal protective - Heavy vehicle licensing equipment and clothing is provided - Alpine awareness training and used, safety rules are observed - Responsible Service of Alcohol and common sense is exercised.

16 The revitalised Employee of the Week program was also very successful. Prizes were generously donated by Mount Buller’s commercial operators, which enabled the ARMB to offer over 60 prizes to the value of approximately $100 each. Over 41 businesses and departments participated in the program, and 52 employees were rewarded for excellence in customer service. These employees were interviewed, photographed and profiled weekly in local newspapers the Buller Times and High Country Times.

Core Values The ARMB has adopted core values, which are consistent with Public Sector Values (made under the Public Administration Act 2004, Section 63) and supports the Code of Conduct for Victorian Public Sector Employees.

The ARMB’s Core Values are: - Communication – maintain an open, clear and concise two way flow of relevant information both internally within the ARMB and externally; - Leadership – provide positive guidance and motivation and act in a way that upholds the ARMB core values; - Innovation – drive continuous improvement and be open and responsive to change; - Customer Service – strive to exceed customers’ expectations by understanding and responding to their needs; - Integrity – be honest and open and ethical in dealings with each other, customers and other stakeholders; - Teamwork – work together to achieve desired goals in a supportive and co-operative environment

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 17 > Strategic Direction Climate Change

The ARMB is committed to fulfilling its Year-round tourism product Cultural development role within the context of the Victorian Consistent with the Victorian Together with the Mansfield-Mount Buller Government’s Alpine Resorts 2020 Government’s Alpine Resorts 2020 Cultural Advisory Committee, the ARMB Strategy. The Resorts’ Strategic Strategy, the ARMB acknowledges that has developed an Arts, Culture and Management Plan adopts the six sustainable, year-round tourism product is Heritage Strategy, which outlines four strategic directions identified in the vital to the longevity of the Mount Buller key strategic areas: 2020 strategy, which form the basis and Mount Stirling Resorts. To this end, - Events – building and expanding events of the ARMB Corporate Plan and the ARMB has developed a number and activities program; Business Plan, as follows: of strategies to increase the non-snow - Infrastructure – planning for indoor and product on offer. outdoor space to promote future growth Climate change of arts, culture and heritage; - The ARMB will work to mitigate the In 2007-08, the non-snow tourism - Heritage – enhancing the heritage impact of climate change, recognising offer included: strengths and values of Mount Buller that snow tourism is the primary - A new 13 kilometre cross country and Mount Stirling; and economic driver for Mount Buller mountain biking trail developed by - Support for local arts – supporting the and Mount Stirling. internationally renowned course designer local community to enhance arts, culture Vibrant Resorts Glen Jacobs from World Trail. This trail and heritage activities. - The ARMB will facilitate the delivery stretches between the Mount Buller of a sustainable, viable and vibrant Village and Corn Hill area, and is the first The ARMB, Mansfield Shire Council alpine economy by increasing the stage in a three-year development that and Regional Arts Victoria have also range of services and amenities for will see significant growth of the Resort’s benefitted from the efforts of a Regional all user groups. mountain biking trail network. Arts Development Officer (RADO), Resort use and visitation - The Gnome Roam self-guided walk who is also based in the area. - The ARMB will optimise year round aimed at children. The Gnome Roam use and visitation in a safe alpine sends children in search of a range Climate change environment. of gnomes and features hidden Water reuse project Resort development throughout the Resort. In 2007-08, the Operations and Technical - The ARMB will develop the year-round - The Arts and Artifacts Walk, a self-guided Services team successfully commissioned appeal and amenity of the Resorts, walk that allows visitors to take in the $3.4 million Class A Water Treatment which complements the natural alpine significant arts, culture and heritage Plant. As a result, the Sun Valley reservoir environment and creates a sense of sites around Mount Buller Village. reached full capacity in early September place for visitors and the community. and produced an additional 35 megalitres Environmental management The ARMB is working with Tourism Victoria of water for snow making in 2008. - The ARMB will proactively manage to investigate new nature-based tourism its environment so that management products for the Mansfield-Mount Buller and development of the Resorts is region, and is considering a ‘seed funding’ undertaken in an ecologically program to assist operators to develop sustainable framework. new year-round products. Land stewardship - The ARMB will manage the Resorts for all guests within a framework of accountability and community cooperation.

18 > Strategic Direction Vibrant Resorts

Services for the community Health services Ski Patrol The ARMB continues to facilitate the The $100,000 grant will cover some This year the ARMB continued to work provision of medical services to visitors, establishment costs and enable placement closely with Ski Patrol on Mount Buller residents and employees on Mount Buller of an experienced nurse at the existing (provided by BSL) to minimise risk in the during the snow season. The Mount Buller medical centre two days per week and ski fields. Victoria Police and Rural Medical Centre was managed by Stay on busy weekends over the summer period. Ambulance also provided excellent service Strong Pty Ltd this year, with the support The year round health service for residents, that contributed to a safe skiing environment. of doctors and staff from the Mansfield staff and visitors commenced in November Medical Clinic. 2008. This will make Mount Buller the only On Mount Stirling, the Volunteer Ski Patrol, Victorian alpine resort to have a permanent under the direction of ARMB patrol staff, is Last year, Monash University School medical service outside of the snow season. an essential component of winter safety and of Rural Health in conjunction with operations. During the 2008 snow season, the Year Round Health Service Steering Some of the services to be provided the Volunteer Ski Patrol contributed a total Committee, developed a proposal for a include health screening, monitoring and of 150 work days. Volunteer Ski Patrollers Year-round Health Service on Mount Buller. education, assessment of acute medical were actively involved in trail maintenance, The proposal involved extensive research, presentations, treatment of minor wounds, patrol duties and trail preparation. investigation and consultation with the medical management, liaising with medical community, major stakeholders and health practitioners, counselling and referral. As part of the cooperative program and government organisations, and is between all major Victorian resorts, Mount consistent with the State Government Police Buller and Mount Stirling Ski Patrol again 2020 Strategy, Rural Directions for a In 2007-08, the ARMB enjoyed a participated in a Ski Area Safety Audit Better State of Health policy (DHS Vic 2005) constructive relationship with Victoria Police conducted by the Falls Creek Ski Patrol. and the Mount Buller and Mount Stirling who were in attendance daily during the Strategic Management Plan (2000-2010). snow season and also supported various The purpose of the Ski Area Safety summer events. The ARMB continues Audit is to evaluate, review and report The Department of Human Services has to pursue the possibility of establishing a on the safety of ski area operations, lifts, agreed to fund a two-year pilot service permanent police presence on-mountain. snowmaking and signage, and to provide based on the proposed model, and will recommendations for safety improvements. be taking a keen interest in its impact on The ARMB also continues to work It has been found that the audit reduces the development of a sustainable resident with Victoria Police and the Liquor complacency in the workplace, particularly community at Mount Buller. Licensing Commission in support of by giving returning staff the opportunity the Community Liquor Accord. to assess their work area and offer Funding for the service has been made suggestions for change. The audit also available through Mansfield District Hospital, Education provides staff with the opportunity to learn which will deliver and manage the service. Primary education throughout the winter from safety measures at other Resorts. months continued to be provided within the Buller Community Centre complex, At Mount Stirling, accidents were in conjunction with the Department of considerably reduced in winter 2008 Education (Mount Buller Primary School). compared to previous years with only Secondary education was also offered by 18 accidents (predominantly ankle and Mt Buller Education Pty Ltd in winter 2008, knee injuries) being reported. In part, attracting approximately 50 students. this can be attributed to abundant, quality snow, fewer hazards and relatively few icy days. This is also consistent with the ARMB’s corporate targets of reducing the ratio of accident call-outs per visitor days.

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 19 > Strategic Direction Resort use and visitation

Access Wheel Chain Policy Car parking and visitor services The ARMB is aware of the need to balance The 2008 winter season saw similar ease of access with risk and public safety visitation levels as in the previous year. issues when determining the requirement A few minor alterations were made to to carry chains. This year, ARMB continued car parking procedures, including the to employ its flexible Mount Buller Wheel reconfiguration of Level 1 Horse Hill car Chain Policy, which aims to make it easier park to facilitate more efficient passage and more affordable for day visitors to for buses. The extension of Corn Hill access the Resort. Road enabled 150 additional day cars to be parked in close proximity to the Under the policy, the ARMB determines Skating Rink free shuttle. These changes on a daily basis whether vehicles should proved to be effective. On several be required to carry wheel chains, based occasions there were over 2,000 cars on weather forecasts and prevailing road and buses parked, excluding 4WD permit conditions. holders already parked in the Village.

The policy applies to day visitors only. In addition, Visitor Services staff were Those staying in the Resort overnight employed to meet, greet and assist or traveling beyond the Skating Rink visitors in the car parks, toboggan slopes Car Park (past the snowline) are required and general Village area. The placement to carry chains at all times. of these staff improved liaison with the public and enhanced the visitor experience. Mount Buller-Mount Stirling Link Road The ARMB has secured $1.55 million Snow clearing funding from the Victorian Government Mount Buller experienced a late start to and a planning submission is being the season, with no snow until early July. prepared, to enable construction of a When the snow did arrive, it was very link road between the existing Corn Hill consistent and approximately 800 machine Road and the Circuit Road along the hours were involved in clearing snow from north side of Corn Hill, linking Mount Buller the Mount Buller Tourist Road, Mount and Mount Stirling. Stirling Road, car parks and the Village road network. Snow clearing was scheduled The Link Road development responds to minimise interruption to traffic and to the ARMB’s risk management plan, was very successful. Snow clearing providing greater access for emergency operations experienced no major incidents vehicles to Mount Buller and Mount Stirling and staff are to be commended for their by providing a second point of entry dedication to the task. to both mountains. The Link Road will also become an appealing touring circuit, Marketing thereby increasing year-round visitation Mount Buller brand research to both Resorts. In July 2007, a joint committee of the ARMB and BSL recognised that the Transport Mount Buller brand was not reaching Public transport its full potential in the market place. Prior to the 2008 snow season, the To gain a better understanding of how Mansfield-Mount Buller Bus Lines (MMBL) the Resort was positioned, the committee contract was extended for a further appointed creative agency Traffic Pty Ltd two snow seasons until the end of the to conduct extensive market research. 2009. The ARMB continues to negotiate with MMBL regarding new transport After six months of research, Traffic requirements, including improved identified a number of issues with the way vehicles and more regular Village shuttles. in which the Buller brand was perceived, The ARMB expects a new long-term and made several recommendations to agreement to be in place prior to October 2009. the committee to evolve this market view.

20 Visitation This included addressing existing consumer The Marketing Strategy, which will Summer attitudes and perceptions by updating the be delivered with the assistance of Summer 2007-08 attracted 162,027 people Resort logo, and revitalising Mount Buller’s stakeholders, sponsors and partners, to Mount Buller, exceeding visitation growth approach to marketing, advertising and aims to: targets by 10%. There were notable spikes communication with the public. Traffic also - Address the impacts of climate change; in visitation surrounding key ARMB events advised that the committee address - Increase Resort use and visitation; including Buller Beerfest, Kid’s Weekend, infrastructure and management issues - Support Resort development; Picnic in the Park and Easter celebrations. impacting on the Mount Buller offering in - Enhance vibrancy; and The ARMB envisages that this figure will both summer and winter. - Support environmental significantly increase in summer 2008-09, management and land stewardship. as the ARMB has secured a two-day music The brand research has since delivered festival for Mount Buller (expected to attract new marketing focus and impetus across The main aim of the Marketing Strategy 4,000 people) and a range of new cycling the Resort, providing clear insight regarding 2007-2010 is to increase Resort use and events such as the Bike Buller MTB Festival. Mount Buller’s customer segments, visitation by optimising year-round use and their requirements and opportunities visitation in a safe alpine environment. Winter for Resort growth. Implementation is also expected to improve Based on the strength of the 2007 winter the overall Mount Buller experience for visitors. season, Mount Buller experienced a high Buller brand revitalisation number of advance bookings for winter In response to the research, the ARMB The Strategy falls under two broad 2008. However, poor snow falls in June and BSL further commissioned Traffic strategies - winter and summer - to ensure resulted in below average visitation for that to develop a new brand identity for ARMB marketing activities help develop period, with many potential visitors being Mount Buller. From June to October 2008, and stimulate a year-round tourism product. able to cancel their bookings and receive a full a brand team consisting of ARMB, BSL refund via the Resort’s Ski Guarantee policy. and stakeholder representatives worked Winter with Traffic to develop a new logo and Key winter strategies are: Overall, total winter visitor numbers identity for the Resort that would be - Brand, image and product revitalisation; were high due to good snowfalls in more contemporary than the existing - Growth of international July and August, which were supported logo that had been in place since 1993. and interstate markets; by targeted marketing, advertising and - Improved facilities and infrastructure; communication campaigns, and a new The revitalised brand identity was released - Increased non-ski events, range of activities and events. to trade as part of a soft launch in entertainment and activities; November 2008 and will be officially - Customer service improvements; At the close of the 2008 season, the total launched in winter 2009. Complete roll - Enhanced environmental number of visitors to Mount Buller was out of this identity throughout the Resort, image and offering; and 274,231, resulting in 488,187 visitor days, including signage, collateral, uniforms - Improved relationships with up 13% from the ten year average. This and merchandise, is expected to take key tourism authorities, regional level of patronage has enabled Mount Buller up to three years. organisations and stakeholders. to maintain its market lead against other Victorian alpine resorts, owning 40% of the Three-Year Marketing Strategy visitor market, a growth of 1% from the The ARMB has developed a Three-Year Summer previous year. Marketing Strategy 2007-2010 for Mount Key summer strategies are: Buller, which responds to the Victorian - Enhancement of the Bike Buller brand Mount Stirling Government’s Alpine Resorts 2020 Strategy, and associated products and events; Mount Stirling experienced a great increase ARMB 2007-10 Corporate Plan and - Growth of events and activities delivered in visitation in 2008 due strong snowfalls recommendations of the Traffic by the ARMB and external promoters; and improved marketing collateral, signage brand research. and and the introduction of a new telemarking - Growth of Meeting, Incentive, event. Mount Stirling welcomed 6,016 visitors Conference and Event (MICE) market. in 2008, compared to 3,308 visitors in 2007.

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 21 > Strategic Direction Resorts Development

Village character While Mount Stirling development remains Other capital works projects completed VIPP in all tenders over $3 million in environmentally focused, with initiatives during 2007-08 included: metropolitan and $1 million in such as new walking trails, weed control - Reconstruction of the Village toboggan regional Victoria. programs, public toilets and shelters, run, including safety fences and two the ARMB continues to facilitate private and snow guns; The Board has not commenced or commercial development on Mount Buller by: - Demolition of the old ARMB office building; completed any contracts during 2007-08 to - Working with and providing guidance - Construction of new shedding facilities at which VIPP are applied. to developers in the development, the ARMB workshop; submission and processing of planning - Improvements to the return activated sludge Land release and building permit applications; process at the sewage treatment plant; ARMB land release activities aim to - Continuing to develop Village - Car park resurfacing; encourage quality developments on infrastructure and overall appearance; - Heating of Abom Way; new sites in suitable areas. In accordance and - Installation of back up power for the with this strategy, the most recent site - Extensively marketing the Resorts Burnt Hut Reservoir and Baldy tank; and release was Site 239 Chamois Road to provide incentives to commercial - Upgrading of 15 existing fire hydrants. (released by public tender during 2006-07). operators to remain open year-round. The successful tenderer obtained a A new groomer was purchased for planning permit in November 2007 and These strategies have successfully Mount Stirling, which greatly enhanced construction of the five ‘Majella Apartments’ resulted in commercial developments the ARMB’s ability to provide high quality was completed on the site prior to the at Site 231 Timbuktu, Site 239 Majella groomed trails throughout the 2008 2008 snow season. and additional freestanding lodges at snow season. Site 184A Engadin/Pontresina. There were no releases of new sites Capital expenditure by the ARMB during 2007-08 pending The ARMB is also reviewing existing Village A total of $1.6 million in capital works was investigation of the capacity of existing infrastructure to assess its capacity to cope undertaken during the 2007-08 year including: Village infrastructure to cope with future with future land releases in specific areas. - $431,000 - water and sewerage land releases. Initial findings indicate that The ARMB aims to facilitate development infrastructure upgrades; little excess capacity remains, based of a wider range of private and commercial - $203,000 - continuation of on current usage and Resort visitation. accommodation, which, coupled with Athlete’s Walk development; Future large increases in demand may improved community services, would - $240,000 - Village toboggan run necessitate expanded water and encourage growth of Mount Buller’s enhancement; sewerage infrastructure. year-round residential population. - $180,000 - mountain bike tracks and trails; Planning permits Village facilities - $125,000 - design planning for In 2007-08, 11 new planning permit Access around the Mount Buller Chalet the Corn Hill link road proposal; applications with a declared estimated and Foodworks area, and linkages to and construction value of $15.5 million were the ski field have been greatly improved - $117,000 - road and carpark reviewed and processed by the Board, through completion of Stage 3 of the infrastructure including heating compared with 12 applications (valued Athlete’s Walk project. In addition, three of Abom Way and the extension at $19 million) processed in the previous additional bus shelters were installed in of the Corn Hill Road carpark. year. The ARMB has continued to engage the Village, which helped improve the appropriate consultants to assist in its overall visitor experience. The Victorian Industry Participation deliberations on these matters. Policy Act 2003 requires public bodies and Departments to report on the In 2007-08, planning permits were implementation of the Victorian Industry issued for development projects with Participation Policy (VIPP). Departments a declared estimated construction value and public bodies are required to apply of approximately $5.2 million, including:

22 - Site 239 Majella (apartments and cafe) Work commenced in 2006-07 with an - New six-seat Holden Express Chairlift estimated value of $15 million is expected to continue, including: Applications for planning permits for - Site 69A Panorama development projects with a declared (seven freestanding lodges) estimated construction value of $8 million - Site 141 Avalanche are currently being assessed: (stage two of six staged extensions) - Site 1 Australian Women’s - Site 188A Courchevel/Meribel Chalets Ski Club redevelopment - Site 189 Arlberg Hotel - Site 66 Icicles Ski Club extension (extensions and new self - Site 97 Duck Inn apartment conversion contained apartments) - Site 193A Woollybutt Apartments - Site 237 St Buller underground car park and lower (apartment hotel) ground floor apartment - Multi-use trail network (Stage Two) Existing planning permits valuing - Buller- Stirling touring link road approximately $500,000 are expected to commence construction in the near A Site Environmental Management future, including: Plan (SEMP) is required for all planning - Site 193A Woollybutt Apartments applications for site development on Mount underground car park and lower Buller, except those applications requiring ground floor apartment very minor works. Each SEMP is reviewed - Site 128 Huski car park as an important part of the planning process, aimed at minimising environmental Government funding impact during the construction phase and The ARMB acknowledges investment rehabilitation of sites post-construction. in Mount Buller and Mount Stirling by the Victorian Government in 2007-08 Private investment as follows: Projects with an estimated value of - $85,000 DSE Alpine Risk Mitigation $30 million were completed in the year Program funding for geotechnical to 31 October 2008, including: assessments on five sites within the - Site 62 The Cariboux Resorts. (five apartments) - Site 134 Stirling House The ARMB also acknowledges contributions (staff accommodation) from the Federal Government as follows: - Site 141 Avalanche - $107,500 Community Water Grant to (stage one of six staged extensions) assess and perform maintenance works - Site 184A Slalom on the sewage infrastructure and lining. (freestanding lodge) - Site 231 Timbuktu Sponsorship (three apartments, restaurant The ARMB acknowledges the valuable and basement car park) support of mountain sponsors Bollé, - Site 239 Majella Cadbury Schweppes Australia, Channel 7, (apartments and basement car park) Emirates, Holden/Penfolds and Rossignol. - Holden Express six-seat chairlift

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 23 > Strategic Direction Environmental management

The ARMB aims to manage the Environmental Management Plan unique alpine environment of The Environmental Management Plan (EMP) for the Mount Buller and Mount Stirling Mount Buller and Mount Stirling Alpine Resorts translates key environmental in a sustainable manner, concepts into physical on-ground works, maintaining the balance and with clear objectives, targets and actions quality of alpine ecosystems. over the five-year period from 2007. During 2007-08, many key The Environmental Management Review environmental objectives Committee (EMRC) reviews progress against the EMP several times each year. were achieved. Environmental issues addressed within the plan include sustainable management of Participation in ‘green’ initiatives geological and geomorphologic features, During 2007-08, the ARMB embraced soil conservation, rivers and catchments, several Government sustainability initiatives. flora, fauna, fire, indigenous and post The ARMB became WasteWise certified, settlement cultural heritage, waste, energy joining a program that assists organisations efficiency, air quality, visual and noise in integrating sustainable environmental amenity, visitor capacity and community principles into everyday operations. awareness and engagement. It requires a commitment from the ARMB to practice responsible waste management Mountain Pygmy-possum practices. It also joined Sustainability Recovery Plan Victoria’s EcoBuy program, which assists The endangered Mountain Pygmy-possum the ARMB with sourcing green products (Burramys parvus), Australia’s iconic alpine and suppliers. The accreditation allows possum, is in significant decline across the efforts of green purchasing to be the . Habitat degradation measured between members. and fragmentation, predation and climate change threaten the continued existence Other areas of participation in of this tiny possum in the alpine environments environmentally conscious initiatives of Australia. Following the discovery of includes recent sign up to Resource Smart, this possum on Mount Buller in 1996, signatory to Keep Winter Cool and other the ARMB contracted wildlife biologists environmental improvement campaigns to monitor population numbers annually. through membership of the North East When serious declines in numbers were Regional Waste Management Group observed between 2001 and 2003, the (NevRwaste) including ‘Save our Snow ARMB, in partnership with BSL and DSE, Just Say No’ (re-useable plastic bag developed a five-year Recovery Plan for campaign) and ‘Don’t Be A Tosser’ the species, which was completed in 2005. (targeting cigarette butt litter). The plan provides a blueprint for protecting the Mountain Pygmy-possum and its habitat, to help increase and sustain populations into the future.

24 Annual monitoring indicates the program This year, our threatened species The annual collaborative ‘Weed Week’ is successful, with two possums trapped monitoring program included the was held once again, with ARMB and BSL in a previously vacant habitat area this Mountain Pygmy-possum, Broad staff working together for a week during year, after recreated boulderfield habitats toothed Rat (Mastacomys fuscus) and summer on weed control. were linked. Approximately 10,000 plants Alpine Bog Skink (Pseudemoia cryodroma). of local genetic provenance (specifically Native plants are also keenly managed to The ongoing fox baiting program has chosen to provide food and cover) are ensure biodiversity values are maintained. ensured foxes are no longer commonly established through annual revegetation and Signage has been installed in key locations seen with the Resort. Winter fox baiting rehabilitation projects in key habitat areas. to increase staff and visitor awareness of saw baits being taken throughout the environmentally sensitive areas. six-week period. More than 25 feral The following has also been completed: cats (known predators of the Mountain - The Revegetation and Habitat Pest plant and animal control Pygmy-possum) were trapped and Restoration Plan and Boulderfield A major environmental goal of the ARMB removed from the Resort during the year. Feasibility Study, for habitat improvement; is the control or elimination of introduced Wild dogs were also controlled with the - The Roads and Tracks Management and/or exotic plant and animal species. assistance of local Department of Primary Strategy, to limit impacts in habitat As in previous years, effort was concentrated Industry staff. Six wild dogs were caught areas and reduce sedimentation of on the most significant species within the within the Resort during the summer boulderfields; and Resorts including Orange Hawkweed, 2007-08. Rabbits continued to be targeted - The Fire Severity Mapping Project, Soft Rush, Blackberry and St John’s Wort, from spring through to autumn. Samples to assess the impact of the 2006-07 feral cats, foxes, wild dogs, and rabbits. obtained from both foxes and feral cats bushfires on Mountain Pygmy-possum During 2007-08, the ARMB continued to reveal that these carnivores continue to habitat and guide management develop a Weed Strategy for the Resorts, predate upon Broad-toothed Rats and priorities post-fire. identifying and prioritising key weed species Antechinus (amongst other native species). and describing management protocols There was no evidence of predation on Native flora and fauna management to optimise control. This strategy, including Mountain Pygmy-possums in any samples The ARMB is committed to the protection mapping, is due to be completed in 2008-09. from 2007-08. of all species of native plants and wildlife inhabiting the Resorts. Environmental staff Orange Hawkweed was monitored Revegetation and rehabilitation provide a small mammal trapping service weekly from October 2007 to June Approximately 10,000 native seedlings to lodges, clubs, apartments and hotels 2008 with no new infestations identified. were established in priority areas during using Elliot traps, which are designed An established quarantine area ensures 2007-08. Plants were sourced from to prevent injury to animals; use of snap that movement though infested areas is locally obtained seeds and cuttings, traps and poison baits continue to be restricted. Infestations of waterway weeds propagated over an eight-month period discouraged. Animals are released (Three-stamen Rush, Soft Rush and Musk and returned for planting at the Resort unharmed back to the bush. Monkey-flower) continue to be targeted during the summer months. This practice with good results. Blackberries were ensures the genetic provenance and Advice and tips on how to manage sprayed on trails between Mount Buller integrity of native vegetation within the small native mammals that may enter and Mount Stirling, and Sycamores Resort is maintained. Environmental staff accommodation is freely available, continued to be controlled in the upper continued to provide advice to developers including a small mammal poster, reaches of the Delatite at Mirimbah. and site holders regarding revegetation to assist visitors and guests in identifying St John’s Wort was controlled on the with indigenous plant species. The Mount and appreciating native fauna within the batters at Mirimbah and at the Plough Buller and Mount Stirling Native Vegetation Resorts. The poster is given to all lodge Shed in collaboration with VicRoads. Planting Guide (available free from the managers at a pre-season information Small English Broom infestations were ARMB office and website) has been well night and all visiting primary and secondary treated at Mount Stirling, the Mount Buller received by residents and site holders, and school groups. Village and Delatite Valley, and Pussy Willows several indigenous native gardens are now continued to be removed from the Resort. established within the Resort.

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 25 > Strategic Direction Environmental management

Education, communication & engagement Fire management Environmental education, communication paced chlorine dosing system on high The Fire Management Plan provides and engagement are critical to achieving level supply to the Mount Buller Village, guidelines for fire prevention, preparedness, ARMB environmental objectives. During the which duplicates the low level system response and recovery across the year, environmental staff made more than implemented last financial year. Mount Buller and Mount Stirling Resorts. 25 presentations to primary, secondary During the reporting period all water quality The Plan proved effective during the and tertiary students. In addition, they objectives were achieved with no breaches devastating bush fires of 2006-07 and offered interpretive guided walks along of water quality over the four supply zones, has been further improved in consultation the Summit Nature Walk every Saturday including Mount Buller High and Low Level, with DSE, Country Fire Authority and and Sunday throughout summer Mirimbah and Telephone Box Junction. Emergency Services Commissioner. (from January to Easter inclusive). The website provides extensive In addition, the risk management plan Land stabilisation environmental information and for the Resorts water supplies was The ARMB continues to monitor and is updated regularly. revised and audited in late 2008. address any natural changes in the land or hazards occurring. No new hazards In addition, the Community Stream Safe Drinking Water Risk have been identified. Sampling Project continued in conjunction Management Plan with Water Watch, with ARMB staff The ARMB adopts a ‘preventive The ARMB received a DSE grant for volunteers sampling water in the upper management’ approach that includes $85,000 to examine areas where land Delatite each month and reporting results drinking water production from catchment stabilisation had been an issue in the past. to the local Water Watch Co-ordinator. to consumer, in accordance with the At the time of writing, inspections were ARMB contribution to this project will Safe Drinking Water Act 2003. The ARMB being undertaken on the Tip Corner site continue into the future. The ARMB Risk Management Plan for drinking water and a number of sites on the Mount Stirling also continues to send staff to participate supply to Mount Buller, Mount Stirling and access road. in the Alpine Ecology Course held at Mirimbah includes: Falls Creek each year. - Promotion of public health by ensuring Sewerage treatment safe drinking water for consumers; The ARMB continues to monitor effluent Potable water - Detailed and systematic evaluation from the Sewage Treatment Plant with good The provision of safe drinking water of water systems, identification of results. In June 2008, a Class A Water is fundamental to the economic and hazards and risk assessment; and Treatment Plant was commissioned and environmental well being of the Resorts. - A preventative approach, which places given approval by both the Environmental During 2007-08, 285 megalitres of water drinking water quality monitoring in an Protection Authority and Department of was transferred from Boggy Creek to appropriate verification role. Human Services, enabling approximately 35 Burnt Hut for the Mount Buller Village megalitres of water to be transferred to Sun potable supply. An additional 105 An important requirement of the Safe Valley reservoir for snowmaking in this first megalitres of water was transferred Drinking Water Act 2003 is continual period of operation. to Sun Valley Reservoir from Boggy monitoring of the drinking water supply Creek for the purpose of snowmaking. system to ensure barriers to contamination Garbage collection and treatment processes remain efficient. Over the 2008 winter season, 418 tonnes Drinking water is managed in accordance The Risk Management Plan is regularly of solid waste was collected compared with with the Safe Drinking Water Act 2003 updated to ensure it reflects changing local 412 tonnes in winter 2007. A total of 583 and treated using UV and chlorination. circumstances. An independent audit of the tonnes of solid waste was collected over the The ARMB has implemented a flow Risk Management Plan was undertaken in year compared with 555 tonnes in 2006-07. October 2008.

26 Solid waste recycling The ARMB is continually striving to improve waste management, including increasing recycling rates and reducing the amount of solid waste going to landfill. These goals are strongly supported by membership and active involvement in NevRwaste (North East Victoria Regional Waste Management Group) and a proactive and dynamic working relationship with our waste contractors, 4-Site Australia. Under the Towards Zero Waste Strategy, the ARMB continues to work towards improved waste management and remains a certified WasteWise organisation. In 2007-08, the ARMB continued to promote best practice waste management by: - Improvements to non-recyclable and recyclable ‘binfrastructure’ throughout the Resorts; - Offering bi-annual kerbside hard waste collections (then sorted and recycled as appropriate); - Offering a mini-skip for year-round hard waste collection at the Waste Recovery and Transfer Station at Boggy Corner; - Improving and expanding public place recycling and waste facilities throughout the Village and Ski Field; - Improving and increasing cigarette butt litter infrastructure throughout the Resorts; - Participating in the ‘Don’t Be A Tosser’ campaign to improve management of cigarette butt litter; - Engaging the community with Beautify Buller Day; - Providing re-usable bags for residents and guests as part of the Save Our Snow, Just Say No campaign to reduce and ultimately eliminate the use of plastic shopping bags; - Advertising and promotion of best practice waste management on lift infrastructure; and - Implementation of the WasteWise Local Education Strategy.

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 27 > Strategic Direction Land stewardship

Mansfield-Mount Buller Cultural Advisory Committee The ARMB acknowledges an The following committees have been The ARMB aims to create a substantial extensive list of stakeholders, formed to enable stakeholder input into the cultural profile for Mount Buller and which encompasses the people marketing and development of Mount Buller Mount Stirling through implementation and Mount Stirling: of its Arts, Cultural and Heritage Strategy. of Victoria, and individuals and By 2010, it is envisaged the Resorts will organisations with a financial, Environmental Management Review be renowned for creative, diverse and legal and/or social interest in Committee sustainable arts and cultural initiatives, Mount Buller or Mount Stirling. The EMRC fulfils an internal review process, which are affordable and accessible to with input from external stakeholders residents, workers and visitors. Consultation by invitation. The EMRC will continue Our stakeholders include: to provide effective review, reporting, The Mansfield-Mount Buller Cultural - The Taungurong people, planning and strategic direction, and host Advisory Committee was established to traditional custodians of the land; environmental forums for stakeholder input. help develop and implement the strategy, - Minister for Environment as follows: and Climate Change; Mount Buller Marketing - Increase year-round visitation; - Department of Sustainability Coordination Group - Inspire community passion; and Environment; The Mount Buller Marketing Coordination - Encourage participation in arts, - Minister for Planning; Group (BMCG) includes representatives culture and heritage based activities; - Other Government departments from BSL, High Country Reservations, and and agencies, such as DPCD, Mount Buller Chamber of Commerce, - Create a more healthy and VicRoads, EPA, ARCC, CMA, Mount Buller Ratepayers Association prosperous community. Parks Vic, Tourism Victoria; and the ARMB. Via bi-monthly meetings, - Other Victorian alpine resorts; the BMCG works towards unified and Local and regional authorities - State Government of Victoria; coordinated marketing, and a single, clear The ARMB continues to consult with a - ARCC and associated entities; Mount Buller brand in the market place. range of industry experts and authorities - ARMB committees in the development of new policies, and associated entities; BMCG objectives include: procedures and initiatives. In particular, - Mount Buller Chamber of Commerce; - Generating input and advice from neighbouring Crown land managers - Mount Buller Ratepayers Association; stakeholders in respect to marketing (Parks Victoria, DSE and Mansfield Shire) - Buller Ski Lifts (BSL); activity – product, promotion, are consulted to ensure best practice land - Industry groups; placement and price; management. The ARMB also consults - Environmental interest groups; - Communicating, monitoring and with other Victorian alpine resorts through - Recreational groups; evaluating the ARMB Three-year the ARCC, BART and an informal network - Educational authorities Marketing Strategy and seasonal of chief executives and finance officers. and organisations; action plans; and - Land and property developers; - Creating sub-committees to provide Risk management - Business and commercial operators; direction and recommendations Risk management is key to effective - Ski clubs; as required. corporate governance. The ARMB - Apartment owners; Currently, the BMCG incorporates maintains a risk register that identifies risks - Tourism operators; two sub-committees: the Sales and to the organisation and those associated - Contractors; Promotions Committee, and the Winter with the use of Crown land. - Residents; Brochure Committee. - Visitors; - Mansfield Shire Council; - Neighbouring land management authorities; - District communities; - ARMB staff, including Mount Stirling Ski Patrollers; and - Emergency services personnel.

28 The register, developed in association with Sub-leasing activity stabilised for the Transitional arrangements were introduced the Victorian Managed Insurance Authority 2007-08 year, following the 2006-07 year, which limited increases to one third of the (VMIA), features various ARMB controls and which saw a dramatic increase in consent full increase between the actual amount strategies to mitigate identified risks. matters. A total of 61 consents were paid in 2005-06 and notional amount The register is reviewed on a regular basis granted throughout 2007-08 compared payable for 2006-07, if no significant to ensure proper consideration of newly with the 91 consents granted the previous alterations had been made to the identified and existing risks. year, mostly due to the completion of property in the previous year. several new developments. In accordance with the provisions of the In 2006-07, service charge rates were Building Act 1993 Section 192 (1), the Site rental fixed at 0.68% of the 2004 CIV plus $80 ARMB carries out building inspections Lessees are required to pay site rental per bed. In 2007-08, service charge rates and maintenance to ensure all buildings on for the use of Crown land on Mount remained unchanged and the bed service Mount Buller and Mount Stirling comply with Buller. During 2007-08, rent reviews were charge was reduced to $40 per bed. fire safety and essential services regulations. undertaken for 81 sites in accordance with Service charges on some individual sites applicable lease provisions and the ARC/ were adjusted to reflect increased bed The building surveyor appointed under VSA Agreement. These reviews are subject numbers, new developments or substantially this program is scheduled to inspect every to Ministerial determination. An additional altered properties. In 2008-09, transitional building in the Resorts once every two 29 rent reviews were undertaken on leases arrangements will no longer apply and the bed years, as a minimum. not subject to the provisions of the ARC/ service charge will be completely phased out. VSA Agreement. Leasing administration Emergency management The Board continues to administer the Service charges In 2007-08, the Mount Buller and Mount Alpine Lease Implementation Policy, as Service charges are levied on all leased Stirling Resort Emergency Management set by the Minister for Environment and sites within the Resort in accordance Plan (REMP) was audited and updated in Climate Change, utilising a standard lease with Section 13 of the Alpine Resorts response to recommendations made. document which includes recognition of (Management) Act 1997. Service charges The revised Resort Emergency Management lessee’s rights to improvements on leased are reviewed annually in accordance Plan was circulated to both the ‘control’ land and enables existing site holders to with ARMB policy. and ‘support’ agencies within the Plan, negotiate new leases prior to the expiry and will be open for discussion during an of their current lease. Prior to 2006-07, service charges Emergency Management Meeting to be referenced the 1986 Capital Improved held in late 2008. During 2007-08 the Minister for Environment Value (CIV) of sites together with a bed and Climate Change approved six new leases, service charge. In 2006-07, in order to In November 2007, an emergency exercise which were subsequently registered at more closely replicate municipal rates known as ’Mariah‘ was held in conjunction the Titles Office, compared with five in systems, the Board determined to phase with the Mansfield Shire, which highlighted 2006-07. In order to further enhance out the annual bed service charge and the need for efficient communication lessee and financier investment in the levy service charges based on 2004 CIVs and delegation of resources during Resorts, the ARMB has previously with regular re-valuations to be undertaken an extreme event. contributed to ARCC investigations into in future years. the benefits of registering alpine resort leases. Lease registration, which will further Changes to service charges resulted in enhance lessee and financier security, has some lessees experiencing reductions now been introduced for all new leases. but others subject to increases.

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 29 Attestation on compliance with the Australian/New Zealand Risk Management Standard

I, John Dyson, certify that the Mount Buller and Mount Stirling Alpine Resort Management Board has risk management processes in place consistent with the Australian/New Zealand Risk Management Standard and an internal control system is in place that enables the executive to understand, manage and satisfactorily control risk exposures. The audit committee verifies this assurance and that the risk profile of the Mount Buller and Mount Stirling Alpine Resort Management Board has been critically reviewed within the last 12 months.

John W Dyson Chairman Mount Buller and Mount Stirling Alpine Resort Management Board

30 > Appendices Disclosure Index

The 2007-08 Annual Report of the Mount Buller and Mount Stirling Alpine Resort Management Board is prepared in accordance with all relevant Victorian legislation. This index has been prepared to facilitate identification of the authorities’ compliance with statutory disclosure requirements.

Financial Reporting Directions

Clause Disclosure Page

FRD 22B Manner of establishment and the relevant Ministers 10 FRD 22B Objectives, functions, powers and duties 8, 11 FRD 22B Nature and range of services provided 11 FRD 22B Organisational structure 15 FRD 22B Names of board members 12 FRD 22B Statement of workforce data 16 FRD 22B Summary of the financial results for the year 9 FRD 22B Significant changes in financial position during the year 9 FRD 22B Objectives and performance against objectives 8, 18-29 FRD 22B Major changes or factors affecting performance 9 FRD 22B Subsequent events 9 FRD 22B Details of consultancies 9 FRD 22B Application and operation of Freedom of Information Act 1982 32 FRD 22B Application and operation of the Whistleblowers Protection Act 2001 32 FRD 22B Compliance with building and maintenance provisions of Building Act 1993 29 FRD 22B Statement on National Competition Policy 32 FRD 22B Occupational Health and Safety policy 16 FRD 10 Disclosure index 31 FRD 22B Statement of availability of other information 32 FRD 25 Victorian Industry Participation Policy disclosures 22

Legislation Freedom of Information Act 1982 32 Building Act 1983 29 Whistleblowers Protection Act 2001 32 Victorian Industry Participation Policy Act 2003 22

Other Item SD SD 4.5.5 Risk Management Attestation 30 SD 4.2 (j) Accountable Officer’s Declaration Inside Cover

Financial Statements Financial statements required under Part 7 of the FMA SD 4.2(b) Operating Statement 34 SD 4.2(b) Balance Sheet 35 SD 4.2(a) Statement of Changes in Equity 36 SD 4.2(b) Cash Flow Statement 37 SD 4.2(c) Accountable officer’s declaration 33 SD 4.2(c) Compliance with Australian accounting standards and other authoritative pronouncements 38 SD 4.2(c) Compliance with Ministerial Directions 38 SD 4.2(d) Rounding of amounts 39

Other disclosures in notes to the financial statements FRD 11 Disclosure of ex-gratia payments NA FRD 21A Responsible person and executive officer disclosures 59

Mt Buller and Mt Stirling Alpine Resort Management Board – Annual Report 2007/08 31 > Appendices Information

Information Freedom of Information Pecuniary interest The Mount Buller and Mount Stirling Alpine - Details of official overseas travel Members of the Board and Executive Resort Management Board is considered undertaken including a summary of the Officers have completed a Declaration to be a ‘Government Agency’ under the objectives and outcomes of each visit; of Private Interests and do not participate terms of the Freedom of Information Act - Details of major promotional, public in decision making where a conflict of 1982. Accordingly, we are required to relations and marketing activities; and interest exists. comply with the procedures that have - Details of assessments and measures been prescribed under which members of undertaken to improve the occupational Culturally and linguistically the public may gain access to information health and safety of employees. diverse communities held by agencies. A decision to release The ARMB is committed to policies, information is made by either the Principal Whistleblowers Protection Act programs and strategies aimed at Officer or an Authorised Officer. The ARMB The Whistleblowers Protection Act 2001 delivering culturally appropriate services has determined that the Authorised Officer came into effect on 1 January 2002. to all Victorians. No special initiatives for the ARMB is the Finance and Risk The Act is designed to protect people were needed by the ARMB to meet these Manager. Requests for information under who disclose information about serious obligations. The ARMB ensured that the the Freedom of Information Act 1982 wrongdoing within the Victorian public outcomes of deliberations were adequately are subject to a $22.70 fee. In 2007-08, sector and to provide a framework for communicated to culturally and linguistically there were two requests for the ARMB to investigation. The protected disclosure diverse visitors to Mount Buller. provide information under the Freedom coordinator for the DSE acts as an agent of Information Act 1982. Each of these for the Authority to receive disclosures Women requests were responded to within the under the Act and applies DSE procedures The ARMB offers employment and education designated period under the legislation. in managing disclosures. Disclosures of to women. The ARMB ensures that there In addition, two responses were also issued improper conduct by the Authority or its is female representation and equity, and in relation to requests received in 2006-07. employees may be made to the following: involves women in consultation, decision- There have been no related reviews, making, leadership and equal opportunity. hearings or appeals held or requested Michael Guarna during 2007-08. Protected Disclosure Coordinator Indigenous people Department of Sustainability The ARMB abides by Aboriginal Affairs Availability of other information and Environment Victoria reporting requirements where any The following is retained by the officer PO Box 500 specific indigenous initiatives or projects will accountable and is available to the relevant East Melbourne Victoria 3002 be reported in accordance with the necessary Minister, Members of Parliament and the Telephone: 03 9637 8873 guidelines. No special initiatives were needed public on request: Facsimile: 03 9637 8128 by the ARMB to meet these obligations. [email protected] - Details of shares held by a senior officer or National Competition Policy as nominee or held beneficially in a Level 3 South Tower The ARMB works under the Mount statutory authority or subsidiary; 459 Collins Street Buller and Mount Stirling Alpine Resort - Details of changes in prices, fees, Melbourne Victoria 3000 Management Board Enterprise Agreement charges, rates and levies; Telephone: 03 9613 6222 (Resort Operations Workers) 2005 and - Details of any major external reviews Toll Free: 1800 806 314 Mount Buller and Mount Stirling Alpine carried out; Resort Management Board Management - Details of major research and Administration Collective Enterprise and development activities; Agreement 2006-09.

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