FAIRPOINTWHOLESALE

FairPoint Wholesale User Forum & Change Mgt Meeting Henry Lopez - Senior Manager - Wholesale Customer Relations

August 3, 2017 FAIRPOINTWHOLESALE

Agenda – Opening Remarks

and Conference Call Etiquette

. Mute Phones when not speaking *6 (*6 again to un-mute)

. Never put your phone on hold to take another call (avoids music on hold)

. State your name and company when speaking FAIRPOINTWHOLESALE

Wholesale User Forum & Change Management Process

Agenda

2:00PM to 2:10PM Introductions – Agenda WUF Topics:  FairPoint & Consolidated Communications Merger Update  E-DIA Ordering Guide Rollout 2:10PM to 2:40PM  ASR Clarification Status Review  WSC: Expedite & Escalation Process Review  Trouble Escalation  VFO/WCP User Administration CMP Topics: 2:40PM to 2:55PM  Type 1 Change Request (CR) Review  Type 2, 3, 4, and 5 Change Request (CR) Review 2:55PM to 3:00PM Wrap Up, General Notifications, Next Steps, Closing

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FairPoint Change Mgt Meeting & Wholesale User Forum FairPoint & Consolidated Communications Merger Updates Eric Proulx - Vice President - Wholesale Customer Operations Art MacDowell - Vice President of Wholesale Sales FAIRPOINTWHOLESALE

Wholesale Operational Updates

. Merger completed July 3rd, 2017

. The Merged company has commitment to maintaining continuity & stability of our Wholesale Service Operations . Continue to use existing OSS and circuit inventory systems . For a period of 2 years, post close

. The Merged company will continue to utilize the existing FairPoint Change Management Process (CMP) during this 2 year period . Inclusive of maintaining Wholesale Website, Escalation Lists, etc. . May be dynamic – strongly discourage printing of hard copies for reference

. Will continue to conduct day to day operations as “FairPoint” through 2017

. Business As Usual to continue providing the best operational support possible in the ME/NH/VT Region

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Wholesale Sales & Account Management Updates

. Continue to honor all existing contracts, ICA’s, and access service offerings . As stipulated in State PUC orders

. No immediate changes to Account Management support assignments . Longer-term plan for Regional Carriers being developed for SPOC

. The Merged company is reviewing the FCC BDS ruling . Changes to products or cost structures in Competitive Counties will be communicated, when available . Currently reviewing systems strategies to support within next 3 years

. Reviewing possible opportunity in 2018 to expand service offerings to NNE carriers into Consolidated properties

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FairPoint Wholesale User Forum & Change Mgt Meeting Ethernet Dedicated Internet Access (E-DIA) Bev Boyd - Sr. Learning & Development Specialist FAIRPOINTWHOLESALE

Ethernet Dedicated Internet Access (E-DIA)

. Wholesale E-DIA is a Carrier Ethernet Service that consists of one UNI Physical Circuit and one Virtual Circuit. . The port and access order is used to build the physical UNI connection needed to support E-DIA service. . An EVC establishes a virtual communications path that transports customer traffic between the customer’s Ethernet port and the router at the FairPoint ISP POP.

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Wholesale E-DIA: Ordering Requirements

. Two ASR orders are required: (1) UNI and (1) EVC . ICSC code is EC20 (FairPoint Enhanced) . Contract is required and the PNUM field on the ASR must be populated with the Contract ID. . Bandwidth - FairPoint supports the following EVC speeds: 3, 5, 10, 20, 50, 100, 150, 200, 300, 400, and 500 Mbps. FairPoint will handle any request for EVCs above 500 Mbps on an ICB arrangement. . E-DIA is available in specific service areas in Maine, New Hampshire and Vermont. . The ASR Service type forms available in VFO are from the latest ASOG releases relating to Ethernet Service.

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Wholesale E-DIA: Interval

. The Standard Interval for E-DIA Service is 20 business days or more

. Orders requiring special assembly will have an interval of estimated construction completion date (ECCD) plus 10 business days.

. The 20 day interval applies for the Physical UNI. The EVC orders must be submitted with the same DD as the UNI. The EVC order is submitted once the FOC for the UNI circuit is received.

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Wholesale E-DIA: IP Addresses

. Every Wholesale E-DIA circuit will get a /30 WAN Block

. All wholesale customers applying for IP address space from FairPoint must indicate this during the pre-order and ordering process.

. A host count and sub-netting breakdown is required for current and future address space.

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Wholesale E-DIA Ordering Guide on FairPoint.com

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Wholesale E-DIA Ordering Guide on FairPoint.com

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FairPoint Change Mgt Meeting & Wholesale User Forum ASR Clarification Status Review

Brian Petersen - ASR Access Service Team Lead, Wholesale FAIRPOINTWHOLESALE

ASR Clarification Status Review

What is a Clarification? A Clarification / Notification Request is a request from the FairPoint Wholesale Service Center (WSC) for additional information, correction of an error or a change of date due. Some Clarifications require you to issue a supplemental ASR (SUP), others will convey information such as completion dates and require no response from you.

The Remarks Section may also be populated with additional information generated from the system or from the WSC with special instruction.

Important points to remember about Clarifications: . CNT field on a Clarification identifies when the C/NR requires a SUP. . Remarks will give more detail about the clarification and if you have questions please contact the WSC 1-866-925-8971 option 2. . ASR with C/NRs over 10 days old without a response can be cancelled by the WSC on the 11th business day.

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ASR Clarification Status Review

Status Description User Action Clarification_Sent The Clarification response has been transmitted to the The user can create and ASR originator. submit any of the subsequent statuses.

Clarification Remarks_Sent The Clarification response has been transmitted to the The user can create and ASR originator. submit any of the subsequent statuses.

Clarification Cleared The Trading Partner has returned a Clarification No action required. Cleared message for the Access Order and Exchange Path has sent a notification message to VFO to update the status. Jeopardy Indicates there is a situation(s) that may jeopardize Review the Response critical dates of the ASR Order. and take the recommended action.

Jeopardy with Errors Indicates there is a situation(s) Review the Response that may jeopardize critical dates of the ASR Order and take the and there is an error(s) with the request. recommended action.

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ASR Clarification Status Review

CNT - Clarification/Notification Type Identifies the type of clarification/notification response being sent to the customer. VALID ENTRIES: Description Next Step: Comment A = ASR (PON) Completion ASR is complete no No further action update can be made. required. B = Jeopardy The FOC date is in Review the Jeopardy jeopardy and a Jep code and take Code has been recommended action. issued via response C = Previous C/NR Clear ASR was previously ClarificationCleared has in Clarification been cancelled. No response status and further action required. is now cleared by FairPoint. D = Remarks CNR Remarks are Review the Clarification Informational but may Remarks message and require a SUP. take the recommended action. E = Errors ASR has data errors Review the Error Most common and a SUP is Message(s) and take required. the recommended action. F = Jeopardy with errors The FOC date is in Review the Clarification jeopardy due to errors Jeopardy with Errors and a SUP is required message and take the for ASR to proceed. recommended action. K = Provider Initiated Cancellation The ASR is cancelled The ASR is cancelled FairPoint may by FairPoint. by FairPoint because cancel the ASR on clarification(s) have not 11th day after a been resolved CNR with a CNT E or F is issued. 16 FAIRPOINTWHOLESALE

FairPoint Change Mgt Meeting & Wholesale User Forum WSC-Wholesale Service Center: Expedite Process

Doug Clements - Team Leader - WSC – LSR & Directory FAIRPOINTWHOLESALE

WSC-Wholesale Service Center: Expedite Process

Introduction: FairPoint quickly responds to your expedite or escalation requests offering you clear and complete explanations to allow you to satisfactorily respond to your end-users.

Criteria: Expedites are requests for an improved interval that is shorter than the standard interval defined in our Product Interval Guide or your Interconnection Agreement (ICA), Individual Case Basis (ICB) or committed to ICB date. The following summarizes the processes used within FairPoint for all Wholesale Products and Services to handle expedite and escalation requests.

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WSC-Wholesale Service Center: Expedite Process

Conditions where an expedite would be granted: . Fire . Flood . Medical emergency . National emergency . Conditions where your end-user is completely out of service (primary line) . Disconnect in error by FairPoint . Requested service necessary for your end-user's grand opening event delayed for facilities or equipment reasons with a future due date . Delayed orders with a future due date that meet any of the above described conditions . National Security . Classes of Service unable to dial 911 due to previous order activity . Classes of Service where hunting, call forwarding or voice mail features are not working correctly due to previous order activity where FairPoint made an error in provisioning the services 19 FAIRPOINTWHOLESALE

WSC-Wholesale Service Center: Expedite Process

Submit your PON for an Expedited Request you must still populate Standard Interval Due Date & populate the EXP field. Include in REMARKS the expedite due date requested and the reason for the expedited request. You will receive a FOC with the Standard Interval Due Date until the WSC REP can verify the Expedite Request.

Ensure your Initiator Info and can be reached are valid. If the information is not valid and the WSC rep cannot reach the initiator the expedite will be denied.

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WSC-Wholesale Service Center: Expedite Process

. Approved Expedite Requests: . WSC Rep will contact the Initiator and request the PON to be supplemented with the improved or requested Expedited Due Date . The Supplement should be sent when the WSC Rep contacts you . Once the SUP is received the new expedited Due Date will be sent back on a new FOC

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WSC-Wholesale Service Center: Expedite Process

. Denied Expedite Requests: . FairPoint will provide you with the reason(s) the request was denied and request a supplement to remove the “E” . If the request is denied the original standard due date (FOC) sent on the initial version remains on the PON – as long as the supplement to remove the E is received within 24 hours from notification . If an order was delayed due to a Customer Not Ready (CNR) condition you will need to supplement your PON with the Standard Interval Due Date

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WSC-Wholesale Service Center: Expedite Process

. Disconnect In Error – Reinstallation Process . If the service was disconnected due to service order activity, an LSR is required by the CLEC to reestablish service . If the wrong service was disconnected by FairPoint in error FairPoint will work with engineering and the field technicians to restore the service as quickly as possible

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WSC-Wholesale Service Center: Expedite Process

. CLEC Disconnected in Error . The CLEC is required to input an LSR . The LSR referencing the Circuit ID and or TN that has been disconnected, and flags the LSR as an expedite request . The CLEC must include “Disconnect in Error” in the remarks section of the LSR . Includes the disconnecting PON in the remarks section of the LSR . Verbally notify the WSC after submitting the LSR to coordinate reinstatement of service

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WSC-Wholesale Service Center: Expedite Process

. CLEC Disconnected in Error . Note: If the CLEC is requesting restoral of a TN that was disconnected in error they must populate the AAI field on the EU page with the following remark exactly: RE‐INSTATE TN. This will allow the system to identify that you are trying to recapture the same facilities, and will make an attempt to reclaim the facilities. Not all facilities can be reclaimed and depending on available inventory the service may have to be provisioned on new facilities . Expedite charges apply

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WSC-Wholesale Service Center: Expedite Process

. CLEC Disconnect in Error - Restrictions . You must issue an LSR first and receive the FOC before contacting the Wholesale Service Center to escalate. . Standard intervals must be used when submitting LSRs. . Requests must be made within 24 hours, extending into the next business day, following the LSR completion date. . Service being restored must be the same type of service with same features, same TN's, etc. as was previously provisioned. 26 FAIRPOINTWHOLESALE

WSC-Wholesale Service Center: Expedite Process

ASR: To request an expedite on service requests issued via an Access Service Request:

. Send the ASR PON EXP with a minimum of 3 business days. . The WSC ASR rep will work the order internally to try to accommodate the requested better due date working with internal teams.

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WSC-Wholesale Service Center: Expedite

. Expedite Guidelines can be found on our web site on both the Local and Access Pages:

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FairPoint Change Mgt Meeting & Wholesale User Forum Escalation List Process Review Doug Clements - Team Leader - WSC – LSR & Directory FAIRPOINTWHOLESALE

Special Topic: Escalation List Process Review

Escalations are a request for intervention around a missed critical date such as: . Plant Test Date (PTD) . Due Date (DD) The Wholesale Service Center pro-actively escalates any critical dates in jeopardy and will communicate updates to the Initiator. However, if you find it necessary to initiate an escalation, call the WSC to speak to a rep.

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Special Topic: Escalation List Process Review

. Wholesale Service Center (WSC) Escalation Guidelines

. For general status updates please contact the WSC (Wholesale Service Center) at 1-866- 925-8971 Option 2 for ASR and Option 1 for LSR.

. For Wholesale ASR and LSR Escalations contact the WSC (Wholesale Escalation Center) at 1-866-925-8971 Option 4

. Wholesale Escalations can be requested from a carrier for resolution to missed due dates, loss of service due to order activity, ordering delays and other service ordering issues.

. When contacting FairPoint Wholesale for an escalation please provide the representative with your valid LSR/ASR Purchase Order Number (PON), Order Number, and sufficient information such as urgency level and expectation. If the WSC Representative cannot resolve your escalation immediately he/she will commit to call you back within the hour. To ensure the best service, the representative must be provided a reasonable opportunity to resolve the issue. In the event your expectations are not met or we have missed a commitment to you; you should then follow process below. Contact information can be found on the published escalation list on the Wholesale Website.

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Special Topic: Escalation List Process Review

. Level I - WSC* . WSC Rep will call back within 1 hour if no response escalate to Level II . Level II - Wholesale ASR/LSR Team Leads* . Send email and copy Service Manager, Team Lead will call back/email within 1 hour, if no response escalate to Level III . Level III - Wholesale Center Manager* . Send email and copy Service Manager, Center Manager will callback/email within 2 hours, if no response escalate to Level IV . Level IV - Wholesale Service Manager* . Service Manager will call back/email within 2 hours, if no response escalate to Level V . Level V - Director Wholesale Customer Operations* . Send email, copy Service Manager and Center Manager, Director will callback/email within 2 hours, if no response escalate to Level VI . Level VI - VP Customer Care* * Peer to Peer, (Level IV and V are ASR only) 32 FAIRPOINTWHOLESALE

Escalation Guidelines on the Wholesale Website

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Escalation List: Ordering

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ASR Escalation List Sample

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ASR Escalation List Sample – Continued

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LSR Escalation List Sample

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LSR Escalation List Sample – Continued

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FairPoint Wholesale User Forum & Change Mgt Meeting Trouble Ticket Escalation Michelle Sanborn - Manager - Wholesale Services FAIRPOINTWHOLESALE

Trouble Ticket Escalation . Once an OP Ticket number has been generated please contact the CSMC for escalations or updates.

. CSMC Contact Info

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CSMC Contact Info - Sample

Escalation List CSMC Customer Service Maintenance Center

General Contact Information

Person / Center Name Title Contact # Notes LEVEL 1 FRP-Trouble Report Status Trouble Reporting/General CSMC Status Desk 866-972-8220 Request (CSMC technicians) Inquiry

Escalation List

Person / Center Name Title Contact # Notes LEVEL 2 Supervisor Dave Berard 603-695-5950 8:00AM – 5:00PM Maintenance Supervisor Steve Berg 603-227-1721 8:00AM – 5:00PM Maintenance Supervisor Pat French 603-222-0411 11:30PM – 7:30AM Maintenance Supervisor Scott Smith 603-695-1955 7:00AM – 4:00PM Maintenance Supervisor Paul Vigneau 603-227-1724 4:00PM – 12:00AM Maintenance Supervisor Mary Beth Ingalls 603-222-0570 7:30AM – 4:30PM Maintenance Local Manager assigned for off - Duty Manager Through CSMC 24/7/365 hour duty 41 FAIRPOINTWHOLESALE

FairPoint Change Mgt Meeting & Wholesale User Forum VFO/WCP User Administration

Eric Proulx - Vice President - Wholesale Customer Operations FAIRPOINTWHOLESALE

VFO/WCP User Administration

. FairPoint WHD and WSC continues to receive numerous requests to add New Users to VFO & WCP

. FairPoint does not have oversight to validate the requester’s employment condition or business need for access

. New User Administration must be performed by the requesting company’s VFO or WCP Administrator . This is required to protect our customer’s data and your end user information . Current example – caller requested access, with primary email of @gmail.com

. All Wholesale Customers have an Administrator assigned upon account creation . Managers or above can contact Wholesale Help Desk (WHD) if your current Company Administrator/User list is required

. A reference document to this policy and supporting instructions will be posted to our Wholesale website by the end of August http://www.fairpoint.com/home/wholesale/resources/online-tools.html

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Wholesale User Forum

. Questions

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FairPoint Wholesale Change Management Process

Linda Rice - Senior Manager Wholesale Customer Relations FAIRPOINTWHOLESALE

System Maintenance Schedule

• VFO – (Virtual Front Office) Enhancements • Effective July 31, 2017 • FairPoint Communications Accessible Letter SYS 0376-06282017 - VFO Enhancement - User Impacts

• ASOG 55 Release • Effective September 18, 2017

• New Error on LSR SUP 2 • Effective September 25, 2017 • FairPoint Communications Accessible Letter SYS 0379-07132017 - New Error on LSR SUP 2

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VFO Enhancements - User Impacts – Effective July 31, 2017

New Active User Check Box

A new security feature of VFO will be implemented that tracks user access to the application and indicates if the user is active. The system will automatically remove the check in the Active check box when a user does not log into VFO for 90 calendar days. New users created will automatically have a check in the Active check box.

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VFO Enhancements - User Impacts – Continued

If a user has not been active in the VFO for 90 days, a system administrator will need to re-activate the user profile.

Below is the message users will receive if they have been de-activated:

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VFO Enhancements - User Impacts – Continued

New Password Rules

Currently the VFO password cannot be the same as the previous password. This will now be restricted to not allow the same password as the previously 5 saved passwords.

New Unsupported Browser Message

When a user attempts to access VFO using an unsupported browser, the following message will be displayed:

The web browser you are using is not supported by Virtual Front Office (VFO). The only supported web browsers are Internet Explorer 11 and Google Chrome. 49 FAIRPOINTWHOLESALE

VFO Enhancements - User Impacts – Continued

New VFO Status – PIA (Provider Initiated Action) Cancelled

Currently when FairPoint sends an LSR response type equal to “N” the VFO status is Cancel Confirmed. This will now be displayed in VFO as PIA Cancelled in the status field.

The PIA Cancelled status will help users distinguish PONs that FairPoint has cancelled due to no response for 30 days on a rejected request. Going forward users will also be able to filter on new transactions that are labeled PIA Cancelled.

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New Error on LSR SUP 2

Effective September 25, 2017, the new error will be generated when sending a SUP 2 with no change to DDD (Desired Due Date) from the previous confirmed version.

This error applies to LSRs processed thru VFO / eBond “FRPLSR470 – The DDD field must have a new value when sending a SUP 2”

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FairPoint Wholesale Change Management Process Type 2, 3, 4, and 5 Change Requests Linda Rice - Senior Manager - Wholesale Customer Relations FAIRPOINTWHOLESALE

Type 3 Industry Guidelines

Industry Forum Change Request Summary

ATIS: OBF CR # 5976 - ASOG v55 Release Ordering Solutions -ASO •Flash Cut Weekend starting Friday, September 15, 2017

ASOG CTE CLEC Testing – August 28 – September 8

73 days: Draft Business Rules • July 6, 2017 • FairPoint Communications Accessible Letter SYS 0377-07062017 - ASOGv55 Release

66 days: Draft Technical Specifications – TC’s have 15 days from publication of draft Dates documents to provide comments • July 13, 2017 • FairPoint Communications Accessible Letter SYS 0378-07132017 - ASOGv55 Release Update

45 days: Final Business Rules and Technical Specifications and error message documentation • August 3, 2017 • FairPoint Communications Accessible Letter SYS 0381-08032017 - ASOGv55 Release Update

Effective Date/Implementation – Monday, September 18, 2017 53 FAIRPOINTWHOLESALE

New Change Requests – Type 4 and 5 FAIRPOINTWHOLESALE

New Change Requests

No new Change Requests

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Change Requests Pending - Ranked and Balloted

Portland, Maine FAIRPOINTWHOLESALE

Type 5 Change Request

CLEC Change Request Summary

EarthLink Business CR# - FRP01- 06052014 - VFO CSI Request to include listing AECN owner Christina Barrett By adding the AECN code of the listing owner to the CSI Pull in the VFO we will be Lisa DelMonache able to avoid un-necessary manual efforts for EarthLink and FairPoint. In the other ILEC companies where the VFO is the CLEC Interface there is a AECN code provided in the CSI Pull.

CR Second by Linda Birchem – Comcast Level of Effort This change will impact internal systems

TBD Ranking Pending

Current Status Pending

Draft Notes We recently met with FairPoint to put together a process to assist my team in locating the AECN code for listing we have housed with FairPoint, this process includes sending over Manual CSR requests specifically requesting the AECN code, this is a completely manual effort for my Directory Listing team. FairPoint advised the response time would be 24 hours. This adds 1 full day to my teams response time to the customers request. Also we are adding undo work to FairPoint's manual CSR team by having to request this information and a FairPoint rep manually work the request.

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Ranked and Balloted -

Type 4 and 5 Change Requests FAIRPOINTWHOLESALE

Type 5 Change Request

CLEC Change Request Summary

Broadview CR# - FRP01- 05262009 - Add Drop Down under Pre Order TN Reservation that would allow rep to select RANDOM/GOLD/SEQUENTIAL TNs/specified numbers Karen Bracken other than NPA –NXX – XXXX only by line number Verizon Business – Sherry Lichtenberg Level of Effort This change will impact internal systems

High

Final Ranking - 4.5

Current Status Pending

Date to Production Production - not scheduled Draft Notes N- Random - no changes currently supported

G – Gold – Easy number to remember Line number only – 4 numbers the same (1111, 2222, 3333), 2 number pattern (2211, 3322, 4411), 3 and 1 number (3331, 1113, 2224,), or 1 and 3 numbers (1333, 4111, 3222)

S – Sequential – Line numbers that are sequence ( 1001, 1002, 1003)

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Type 4 FairPoint Change Request

CLEC Change Request Summary

FairPoint CR # - FRP01 – 02102010 – LSR Forms LSNP and LS – This is change to build the validation and requirements around the “TNT” field. The purpose of this change is to Gwen Hammond allow Wholesale Customer to request a “Test” and “Tag” on a “cut through” order.

Note: When the Pre-Order responses indicates the address is “cut-through” and the End Users uses this field as described below the Service Provider will be billed for this service.

TNT values are 1 alpha character as follows: A – Test B – Tag D – Test & Tag CR Second by Jeanette Toledo - BCN

Level of Effort

Final Ranking - 3.9 Aug 2010 Ballot

Status Pending

Date to Production Production – not scheduled

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CR – Adding TNT field to LS and LSNP Draft

TNT Test and Tag Drop Down: This field is applicable to Requested- (1 alpha) migration Identifies the customer A – Test Requests only. is requesting B – Tag additional testing and D – Test & CHC = Y without TNT field will tagging beyond that Tag designate a Hot Cut. which is included with the product ordered. CHC = Y with the TNT field will designate a Hot Coordinate Conversion

If populated with a “D”, enter the following in “REMARKS” field on the LSR form: “Test and Tag at demark Call Test Center at NPA-NXX-XXXX”

If populated with “A” enter the following in “REMARKS” field on the LSR form: “Test at demark Call Test Center at NPA-NXX- XXXX”

If populated with “B” enter the following in “REMARKS” field on the LSR form: “Tag at demark Call Test Center at NPA-NXX- XXXX”

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Type 4 FairPoint Change Request

CLEC Change Request Summary FairPoint CR # - FRP01 – 04152010 –LSR Order – Business Rule Change - LSR FORM field “REMARKS” conditional when the IMPCON – Implementation Contact is also required. FairPoint is requesting that when the IMPCOM field is required that the Wholesale Customer send the E-Mail address for a Gwen Hammond Implementation Contact so issues and or concerns may be sent via email for feedback about the PON. •IMPCON - Identifies the customer's representative or office responsible for control of installation and completion. • Required when the CHC field = “A”, “B”, or “Y”. Required when the first position of the REQTYP field = “A” and the LNA field on the LS Form = “N”. Required when the first position of the REQTYP field = “A” and the CI. field on the LS Form = “E”. Required when the first position of the REQTYP field = "D" and the LNA field on the PS Form = "N" or "T". Required when the first position of the REQTYP field = "F" or "M" and the LNA field on the PS Form = "N". Required when the first position of the REQTYP field = "K" and the LNA field on the RPL Form = "N". Required when the first position of the REQTYP field = "L" and the LNA field on the RFR Form = "N". Required when the first position of the REQTYP field = "N" and the TNA field on the DDPS Form = "N". Required when the first position of the REQTYP field = "P" and the LNA field on the CRS Form = "N". Required when the first position of the REQTYP field = “Q” and the LNA field on the IS Form = “N”.

CR Second by Jennifer – One Communications

Level of Effort

Final Ranking - 3.7 Aug 2010 Ballot

Status Pending

Date to Production Production – not scheduled 62 FAIRPOINTWHOLESALE

Type 5 Change Request

CLEC Change Request Summary

Cornerstone CR # - FRP01 – 01262010 – TA Module – This is a request to return the FairPoint “tester’s” extension and name Austin Brower Please configure Remedy/VFO TA to return the FairPoint Tester's extension and name (via an Attribute Value Change Notification) when the tester picks up the ticket. This will provide a more efficient communication channel if the CLEC needs to call in to inquire on the ticket. CR Second by SegTel – Kath Mullholand

Level of Effort

Final Ranking - 3.6 Aug 2010 Ballot

Status Pending

Date to Production Production – not scheduled

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Type 5 Change Request

CLEC Change Request Summary

BCN Telecom- CR# - FRP01 – 04212011 – LSR Reqtyp DB and EB/ Act V and W Jeanette Toledo/Janet Need to create a process that will allow us to migrate Local lines that have Rodriguez Fairpoint DSL in place. Line would be migrated and the DSL service would remain active with FairPoint and the DSL would be direct billed to the customer. We would be responsible for the voice services on the line and FairPoint would maintain the DSL services.

CR Second by Austin Brower - Cornerstone

Level of Effort High

Ranking - 3.6 Feb 2012 ballot

Current Status Pending

Date to Production Production – not scheduled

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Type 5 Change Request

CLEC Change Request Summary

Cornerstone CR# - FRP01 – 07172009 - VFO GUI – Proposed Changes: Communications VFO GUI - For all pop-up selections, please provide the meaning of each value Austin Brower /within/ the pop up, as well as in a tool tip at the bottom of the form. This is also inclusive for Sup “Other” – Pop-up selector should include the meaning of each value (1 through N). Level of Effort This request will require new development to apply FairPoint Business Rules to each REQTYP/ACT and allow for changes/updates to VFO GUI as new versions of High the LSOG are placed into production.

Final Ranking – 3.4

Current Status Pending initiative FairPoint has yet to complete all requirements

Production – not scheduled Date to Production

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Customer Notification System: alerts.FairPoint.com

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Customer Notification System: Sign Up

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Change Management Process

. Questions

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FairPoint Wholesale User Forum & Change Mgt Meeting Wrap Up, General Notifications, Next Steps, Closing Eric Proulx - Vice President - Wholesale Customer Operations Henry Lopez - Senior Manager - Wholesale Customer Operations FAIRPOINTWHOLESALE

2017 WUF/CMP Meeting Schedule

. March 16 . July 20 August 3 . November 16

. Schedule Distributed via FairPoint Accessible Letter: . FairPoint Accessible Letter PRC 0234-06202017 - FairPoint Wholesale User Forum 2017 Schedule – Update

. WUF/CMP Feedback and future topics . Send to [email protected]

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Wholesale User Forum and Change Management Process

. Questions

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