Message Page 12 at D

If you do not have these hardcopies, please provide a summary log or diary of your contacts with Cox Cable( e.g, via email, via relay service with the dates as best you remember them, etc.).

3. The make and model number of the HDTV set-top box involved with your complaint, and the date when you were provided this by Cox.

4. You write that all the TV channels above 100 do not display the closed captioning. Please provide some examples of video programming on these TV channels that does not show the expected closed captioning. You can list as many as you like.

We would need the Number and Name for each TV channei, and some Dates and Times and Names of shows/programs that did not have the closed captioning you expected.

For example:

"On Mondays, October 3,10,17,24 and 31st and November 7, and 14, 2004 on TV Channel 125, The Big Art Channel, the following TV shows had the CC logo in the TV guide but were not shown with the cc'g intact: -- 7 pm- show called "Big Lie," and at 8 pm, program called "More Big Lies," etc.

You can send this list via Email in reply to me or via Fax number as noted above.

5. Anything else you think we should know such as how much you think you should be refunded, etc.

Your complaint has been assigned FCC 05-N96139. Please use this number in your reply. Thank you.

Regards,

Jenifer Simpson Consumer Inquiries & Complaints Division Consumer & Governmental Affairs Bureau FCC

YOU SENT EMAIL TO THE FCC AS FOLLOWS: [email protected] 11/10/20053:15:55 PM:

[email protected]

Attn Disabilities Specialty Review:

This complaint is submitted regarding Cox Communications and their failure to correct a closed captioning problem with their service in Orange County,

5116/2006 r a~c; 1.,) V1 1 J

California. This on-going problem has led to additional issues, which are detailed below.

I suffer from Post-Otitis AUditory Dysfunction (POAD). POAD is an intermittent and unpredictable hearing loss that includes deficiencies in auditory perception and development of phonemic awareness or the ability to recognize the separate sounds that make up a word. Because of this, I require closed captioning in order to fUlly understand the dialogue being broadcast. For information on POAD see: httpil13lpha.fdu,ElcJulpsychClogylpoad.htm

Issue 1 It has been no less than eight months since I have made Cox Communications aware of the fact that closed captioning displays only gibberish for most channels above 100 when using their High Definition DVR converter box. Their television broadcast stations go well into the 700 series, which discloses the magnitude of this problem. To date, they have made no attempt to correct it. Also, All of the High Definition channels do not receive any closed captioning at all. Issue 2 Not only has this problem existed for an unacceptable length of time, Cox Communications obviously has no intention of correcting it. Every time I have contacted their customer service department, regarding this, I am consistently told that this is the first time they have been informed of it. To further aggravate this deficiency, customer service habitually states that there must be a problem with the customer's TV or wiring inside their house. Then they state that if the customer desires to have a Cox technician come to their home, there will most likely be a service charge imposed. The purpose of this tactic is two-fold. It improperly shifts the responsibility to the customer and dissuades them from pursuing any further action with Cox Communications. After many of in-depth conversations I have

5/16/2006 Message Page 14 of 15

had with several Cox technicians, it is conclusive that the problem lies within the infrastructure of Cox Communication's system and/or equipment in Orange County. Issue 3 Cox Communications is doing everything possible to avoid dealing with this issue. When I pressed them to rectify this inadequacy, one of their representatives finally admitted the problem is in their High Definition DVR box. That individual offered two possible solutions. The first was to downgrade to a non-DVR box. To do so would result in receiving a lesser service. The second was to cancel their service and get a satellite dish. Both of these suggestions are not only unacceptable because it demands that people with disabilities to accept lesser services, but they also give rise to a more compelling question. What about fixing the problem? There are no other options for DVR service offered by Cox Communications, or by any third party, due to the nature of their digital service. This severely limits any alternative choices I may want to pursue and forces me to rely on their performance. Because of this, I will not give up on this issue and will press it until Cox Communications complies with its legal responsibility as stated by the Americans with Disabilities Act.

RESOLUTION REQUESTED - COX FIX THE CLOSED CAPTIONING PROBLEM ON THEIR DVR BOXES WITHIN 30 DAYS OF THIS COMPLAINT, AS THEY HAVE ALREADY HAD OVER 8 MONTHS TO CORRECT IT. COX SHOULD BE FINED FOR FAILURE TO COMPLY WITH THE AMERICANS WITH DISABILITIES ACT. ADDITIONALLY, COX SHOULD BE REQUIRED TO ISSUE A PARTIAL REFUND TO ALL CUSTOMERS, AS COX HAS DECEPTIVELY MADE IT SEEM LIKE IT IS A PROBLEM WITH THE CUSTOMERS EQUIPMENT.

I have Spoken to Cox customer service regarding the problems with their service many times (over 40 times) The last person I spoke to was Tanya 11/2/05 at 2:24pm

5/1612006 Message Page 15 ofl5

This is concerning my account with Cox Communications Account info as follows. Also, I do not wish the following info to be given to 3rd partys, or be placed upon the internel.

Frank Kalron 23932 Jarrow In Lake Forest, CA 92630 949-581-4555

I expect to be contacted by a representative of the fcc regarding this.

*** END ***

5/16/2006

'1"- ,- Page 1 of 1

Pam Gregory

From: [email protected] Sent: Thursday, May 11, 2006 121 AM To: Pam Gregory Cc: [email protected] Subject: Closed captioning compiaint info Pamela Gregory 202-418-2498 please find attached various documents pertaining to my complaint.

I will also be forwarding the last 2 emails from Jenifer Simpson in separate emails to avoid confusion.

Enjoy!i

Frank contact number 949-581-4555

5/1612006 Sampling of some channels mainly 3/10/06 Date time from to channel show Issue guide says station

YHVYQYM guide only iYhdNiidh 6:00am-9:00am 65 Music Videos NO CLOSED CAPTIONING MTV2 said music

HYN)'H?," guide only hlYNnnh., 8:00-8:30am 3 It's Curtoon Time NO CLOSED CAPTIONING COX3 said other Lots of words spoken not in the cc, guide only !!1!!J#J!!JJI 9:00am-2:00pm 107 Jewelry worked intermittently, audio 7 secs late said Jewelry from spoken when visible shopping Closed captioning 10 secs later than #hW!1h'Nh' 7:00am-9:00am 707 good morning America guide said cc KABCHD spoken words Closed captioning 9 secs later than !!/lNNHUg 7:00am-9:00am 705 News guide said cc KTLAHD spoken words Closed captioning 2 secs later than spoken words, while ch 705 is 9 secs HNhWUHg 7:00am-9:00am 5 News guide said cc KTLA behind there were also many missing characters

...... !J" .. guide said nilIliJltti/l 6:00am-8:00am 744 XX Olympic Winter Games NO CLOSED CAPTIONING UNIV-HD CC NO CLOSED CAPTIONING AT ANY guide said NBCWeath glfH#::Ug ANYTIME 804 NBC WEATHER PLUS TIME CC er plus

KKIll/Hgg 8:00am-8:30am 10 REAL ORANGE NO CLOSED CAPTIONING guide said cc KOCE

!!!JAWUgg 8:00-9:00am 28 Matlock Santa Claus closed captioning worked intermittently guide said cc WGN

Sesame Street Grover learns Ill/ttm/NN 8:00-9:00am 38 about animals And other living Lots of words spoken not in the cc guide said cc KCLS things while assisting Gina

MacGyver rescues a star tlf:lf:l##:'!# 8:00-9:00am 69 NO CLOSED CAPTIONING guide said cc TVLAND ballplayer

#A'#NHNh' 9:00am-9:30 105 Play With Me Sesame NO CLOSED CAPTIONING guide said cc noggin

closed captioning 7 secs behind 3/9/2006 6:00-7:00pm 707 News guide said cc KABC HD spoken words not say l;'!1li1iNh'1i 6:00am-1 0:00am 710 KOCE High Definition TV NO CLOSED CAPTIONING KOCE HD anything High School Basketball not say ::!'Nh':::::: 8:00am-1 0:00am 716 Glenbrook North VS INHD1 anything Lawrence only said ilf/,%h',\'# 8:00-8:30am 32 Paid Program Turbo Sculpt NO CLOSED CAPTIONING KXLA product info

q"QYNNH Full Metal Alchemist Goodbye Lots of gibberish mixed in with text, hlil1Nhhh 3:00-3:30am 71 TOON episode with missing text also Full Metal Alchemist Goodbye Lots of gibberish mixed in with text, ,\'h'KKNf/N 12 :00am-12:30arr 71 TOON episode with missing text also

on 5/10/06 I had to replace my DVR box with Cox, and this was 4 shows I had recorded with errors, I was not even looking for any errors when I recorded them

Nf/f/h'i1Nill 0:00pm-11 :OOprr 718 X-Files 8 second delay 9uide said cc TNT-HD h':::f:¥tiilh' 2:00pm-3:00pm 69 MacGyver NO CLOSED CAPTIONING guide said cc TVLAND

Randomly goes away; half of the A't.'!:'!INf/f/ 8:00pm-9:00pm 704 West Wing guide said cc NBC-HD captions show; gibberish; overtype mWfi### 9:00pm-9:30pm 711 Family Guy 2 second delay 9uide said cc KTTV-HD missed on prior complaints t/flU#h'#1l 705 8 simple rules -Cate is jealous no CC at all KTLAHD Sampling of some channels mainly 3/10106 Date time from to channel show issue guide says station guide only #,\'R'!'N## 6:00am-9:00am 65 Music Videos NO CLOSED CAPTIONING MTV2 said music guide only fI.t#I.#### 8:00-8:30am 3 It's Curtoon Time NO CLOSED CAPTIONING COX3 said other Lots of words spoken not in the cc, guide only ,\'1I,\'##h'1I 9:00am-2:00pm 107 Jewelry worked intermittently, audio 7 secs late said Jewelry from spoken when visible shopping

VNYN/-'"r: Closed captioning 10 secs later than lYltdhhhii 7:00am-9:00am 707 good morning America guide said cc KABCHD spoken words Closed captioning 9 secs later than h',\',\'##h'# 7:00am-9:00am 705 News guide said cc KTLAHD spoken words Closed captioning 2 secs later than spoken words, while ch 705 is 9 secs NO#Hl/UN 7:00am-9:00am 5 News guide said cc KTLA behind there were also many missing characters

UN" q q VN guide said lYh"hhi7h 6:00am-8:00am 744 XX Olympic Winter Games NO CLOSED CAPTIONING UNIV-HD CC NO CLOSED CAPTIONING AT ANY guide said NBCWeath g..l.... NUAla ANYTIME 804 NBC WEATHER PLUS TIME CC er plus h'###h'liN 8:00am-8:30am 10 REAL ORANGE NO CLOSED CAPTIONING guide said cc KOCE ggXh'lfHU 8:00-9:00am 28 Matlock Santa Claus closed captioning worked intermittently guide said cc WGN

Sesame Street Grover learns HNlfU/fHH 8:00-9:00am 38 about animals And other living Lots of words spoken not in the cc guide said cc KCLS things while assisting Gina

MacGyver rescues a star ggg:WU# 8:00-9:00am 69 NO CLOSED CAPTIONING guide said cc TVLAND ballplayer

HU;;UHh'N 9:00am-9:30 105 Play With Me Sesame NO CLOSED CAPTIONING guide said cc noggin

closed captioning 7 secs behind 3/9/2006 6:00-7:00pm 707 News guide said cc KABC HD spoken words not say 1I###h'h'11 6:00am-1 0:00am 710 KOCE High Definition TV NO CLOSED CAPTIONING KOCE HD anything High School Basketball not say .n:::::::1# 8:00am-1 0:00am 716 Glenbrook North VS INHD1 anything Lawrence oniy said ##h'##h'ii 8:00-8:30am 32 Paid Program Turbo Sculpt NO CLOSED CAPTIONING KXLA product info Full Metal Alchemist Goodbye Lots of gibberish mixed in with text, #::##,;'#h' 3:00-3:30am 71 TOON episode with missing text also Full Metal Alchemist Goodbye Lots of gibberish mixed in with text, h'N#iih'ii# 12:00am-12:30arr 71 TOON episode with missing text also

on 5/10/06 I had to replace my DVR box with Cox, and this was 4 shows I had recorded with errors, I was not even iooking for any errors when I recorded them

h'NiiiiNN# 10:00pm-11 :OOprr 718 X-Files 8 second delay guide said cc TNT-HD

#Nf:N##,'1 2:00pm-3:00pm 69 MacGyver NO CLOSED CAPTIONING guide said cc TVLAND

Randomly goes away; half of the 1111##11## 8:00pm-9:00pm 704 West Wing guide said cc NBC-HD captions show; gibberish; overtype

#Nllii### 9:00pm-9:30pm 711 Family Guy 2 second delay guide said cc KTTV-HD missed on prior complaints

#####gg 705 8 simple rules -Cate is jealous no CC at all KTLAHD March 10, 2006

Duffy Leone Cox Communications 29947 Avenida De Las Banderas Rancho Santa Margarita, CA 92688

CC Disabilities Special Review Clo Jenifer Simpson I Stephen Ebner FCC consumer & Governmental Affairs Bureau Consumer Inquiries & Complaints Division 445 12th Street S.W. Washington, DC 20554

Re: Update to Fcc File No 05-N96139

Dear Mr. Leone;

This letter is in response to Cox communication "response to Complaint letter written on 2/2412006 regarding my complain of problems with the closed captioning service.

Cox is attempting to diminish the severity ofthe problems with their service, by first stating that the 2 main issue are "gibberish on channels above 100" and "a lack ofclosed captioning on only some ofthe high definition channels". This is a partial truth. They seem to have overlooked the fact that many ofthe channels do not display closed captioning, and of the ones that do, they do so with a large time delay between what is spoken and what is in closed captioned text.

In the paragraph beginning on page 2 and ending on page 3, Cox states "Cox ... offered a high definition box without the DVR while waiting on a solution from the vendor, which Mr Kalron declined.". This is again a half-truth, as they make it sound as ifthey offered to give me a non-DVR unit to use in the meantime. I refer to my original complaint letter on 12/2/05 to the FCC (see page 2 ofthat letter) "11/2/2005 2:24pm a Cox representative named Tanya stated "You can trade-in for a non-DVR box. Or why don't you just switch to satellite?" This option given would have me return the DVR and get the non-DVR unit. I then would not be able to record any high definition shows, which is a benefit enjoyed by people who do not suffer hearing impairment. This option was simply a downgrade in equipment with a corresponding reduction in price. However, they attempt to make it appear that they are giving me free equipment, which is not the case.

Cox Communications did give me billing credits as compensation for my inability to record programming due to inherent failures within their DVR cable box including closed captioning issues. These issues refer back to my first complaint from June 2005. At that time, I spoke to Tanya, in their main complaint department, after getting absolutely no cooperation from their front-line service representatives. This credit given was specified to compensate me for the lack ofservice for the prior three months ofthe DVR digital box rental. It took them 4 to 5 months to it issue the credits on because ofmy constant complaining. As acknowledged by Cox in their statement on the I" paragraph on page 2 "The FCC closed captioning rules further provide that cable operators, as distributors ofvideo progranuning, must ensure that the progranuning it retransmits contains captioning as required by the rules (with the ability to rely on certifications from its programmers that the programming contains all required captioning) (47 C.F.R. §79.1 et seq.}." That being so, then why is Cox putting up roadblocks to report problems with channels? They seem to explain their view on this in the last sentence on page 3 that continues to page 4 and I quote it "And while Cox is also not held responsible for a lack of captioning on the broadcast stations it carries. Cox will take steps to troubleshoot issues on these channels to ensure that there is not a system problem."

As per 47 C.F.R. § 79.1 (G) I) as stated below, Cox, as stated in their letter ofFebruary 24, 2006 by their own admission, they are in direct violation ofthis regulation by failing to give proper notice to station or owner ofthe non compliant progrannning. In the last paragraph ofpage 3, they spend a great deal ofeffort to state that many ofthe channels I reported are "exempt" or "they are not responsible". While this may be true that not all charmels fall under the FCC requirements, this does not relieve them from their responsibility for the many channels that do fall within their responsibility as stated above.

This verifies why Cox is in violation ofFCC Rules and Regulations - 47 C.F.R. § 79.1 (G) I) "for failure to forward complaint within seven days ofreceipt to the programmer or send written instructions to the complainant on how to refile with the programmer. "

One of the more aggravating broadcast issues concerns an excessive delay ofthe closed captioning as it corresponds to the spoken word. It is common for the closed captioning to appear 10 seconds after the dialogue is spoken. The difficulty in following the storyline, with this inexcusable delay, is obvious. Their excuses, on the surface, sound plausible. However, these arguments fail when comparing the High Definition channels to their corresponding normal channels. For example, channel 705, which is KTLA HD, has a ten second lag compared to channelS KTLA has only a one second delay for the same show. When discussing this disparity with Cox representatives, they appear to be completely oblivious to this timing variance and gives one the impression they do not even monitor their own programming.

On page 3, the 4th pararaph Cox states "Cox has confirmed through a visit to the customer's home after the Motorola upgrade (February 14 2006) that closed captioning was being transmitted properly on high definition channels except for broadcast channel KTLA-HD". It should be noted that they observed this problem for a full thirty minutes and expressed surprise that KTLA HD had such a problem. It seem incomprehensible to me that they never saw this obvious flaw on their own monitors and leads me to believe that this service call was merely a delaying tactic as has been their pattern in the past.

During this same service call, they stated that ifthe cable guide (the on-line menu that lists their programming and its corresponding information) does not display (CC) in the show description, then there is usually no CC for that particular the show. I question the validity ofthis statement because cable guide is offmost ofthe time. It rarely gives the title let alone any additional information.

It is important to point out, at this time, that now the closed captioning on the HD channels (when it is there and working properly) displays the CC without a black background. The non-HD channels show a display oftext, contained in a black background, which blocks out everything behind it. I have requested Cox to correct this as well on the non-HD channels.

Cox is attempting to claim exemptions for new stations, which are part ofexisting networks, and this an intentional perversion ofthe FCC rule by Cox for their own convenience and to circumvent the regulations.

The music stations that Cox asserts are exempt are not according to FCC rule 47 CFR Part 79.1 (d) 10). The rule states a music station exempt only for" Primarily non-vocal musical programming. Progranuning that consists primarily ofnon vocal music." The stations Cox refers to fail to meet this exemption.

Paid advertisements longer in duration than I0 minutes are also snbject to the requirements ofclosed captioning requirements. They are not exempt as per FCC rule 47 CFR Part 79.1 (d) (6).. Here is yet another problem that Cox fails to address.

There is a solution available to Cox that would aid them in correctiog these and any other problems with shows they rebroadcast. Cox should provide a reporting procedure, on their website, to make it easy for reporting problems with programs they show. This would allow them to recognize and correct problems before any complaints to FCC arise. They acknowledge that it is their responsibility, as a re-broadcaster, that they "must ensure that the programming it retransmits contains captioning as required by the rules". However, this is an impossibility ifcustomers have no way to communicate their problems. As shown by this complaint to the FCC, they have repeatedly failed to ensure proper closed captioning. Enabling customers to report these problems directly to Cox is not just desirable, it should be required by the FCC. One would think Cox would embrace an easy system oflogging problems on stations or shows for consumers. Instead, it appears they are reluctant to do so because it creates a paper trail disclosing their pattern ofnoncompliance with the regulations.

After over halfa year ofcomplaining to Cox, nothing had been done to correct the problem. Now that I have contacted the FCC, Cox is beginning to respond to me. However, they still refuse to acknowledge there are numerous problems, a few ofwhich have been addressed, but have done little or nothing to rectify all ofthem.

2 Attached please find a sampling ofshows not properly displaying closed captioning. This is mainly from just a few hours on the morning ofMarch loth, 2006. This is just a small representation ofthe problems, 1did not even get to all the channels at the time. Ifneeded, a far mOTe extensive list can be compiled. The list would easily exceed 7 pages per day.

I allege Cox is in violation of Sections 303 (u), 305. 330 (b) of the Communications act, as amended, and the Commission's Rules, 47 C.F.R. Parts 15,119 and \5.122, and part 79.1 el esq. Ofthe Commission's rules, and the authority delegated in section 0.141 ofthe Commission rules 47 C.F.R 0.141. ela! . And Statute: Sections 711 and 713 ofthe Telecommunications Act (47 USC 613) Regulations at 47 CFR, Part 79.1 And ("Television Decoder Circu.itry Act of 1990" or "Prohibition on the shipment ofcertain television receivers"): Statute: Sections 303(u) and 330(b) of the Telecommunications Act (47 USC 330) Regulations: 47 CFR Part 15.119 and 15.122. COX is in violation with the Television Decoder Circuitry Act of 1990 They are also in violation ofthe rules that state effective Jan 1 2006 they are required to broadcast 1000/0 ofchannels with Closed Captioning. The high definition shows are in clear violation ofthis, since most shows in High definition were created after 1998. USC is "United States Code." CFR is "Code ofFederal Regulations." Any errors or additions to the above complaint need to be brought to my attention as soon as possible. A response is requested in within 30 days ofthe date ofthis notice.

This in regards to my Frank Wagoner Kalron account Number 501-7601-010026804 23932 Jarrow In Lake Forest, CA 92630

-·r---·· 12/02/05

Dear Cox Communications Attn Duffy Leone Cox Communications

29947 Avenida De Las Banderas Rancho Santa Margarita, CA 92688

I am writing this letter to complain about the Closed Caption service on the Motorola DTC6412 III. For at least 8 months, the closed captioning service has not worked properly, due to an apparent problem at Cox. I have attempted many times to get this fixed. I have been toid Cox would be fixing it soon, it never happened. On multiple occasions, the Motorola DTC6412 III set top box has been replaced. This has never corrected the problem. Just wasted a lot of my time reprogramming the shows back and losing forever shows I wanted to retain.

I have taken upon myself to compile some information on what channels have problems with closed captioning. Please refer to the 6-page document attached (to see the printout in correct order place the pages in the following placement format) 1 2 34 56 cc ok means after viewing the channel for a few minutes, the closed captioning displayed readable words. This is not saying that it worked 100% correct. There is usually a fair amount of miscellaneous errors like missing words or sentences. There were 61 of these at the time

NONE means at the time ofmy reviewing the channel no closed captioning displayed even after waiting up to 4 minutes. There were 20 channels with no closed captioning

GIBBERISH means the closed captioning displayed is intelligible. an example ofgibberish is actor says" The cat fell offthe ledge" and Closed Captioning shows "htkfs sdfja djlfsa lojj j jl" there were 21 channels in gibberish out of 102 .

Also attached is a 2-page listing of some ofthe shows I attempted to watch over a I week period that contained closed captioning as gibberish.

My Cox account is Frank Kalron 23932 Jarrow In Lake Forest, CA 92630 949-581-4555 Account 501-7601-010026804

I would like this to be fixed within the next 30 days. A response is requested. Rough listing of some of the contacts with customer service

There were more contacts with Cox than this. And please note when reading 1investigating this that the problem is in their system or all of the DVR boxes (WHY DO THEY KEEP SENDING OUT SERVICE PEOPLE ?(HAVE THEM FIX IT AT THEIR END)

Prior to July 2005 (I do not have the exact date. I called Cox support complaining (again) about the closed captioning issue. They send a tech out. He told me that a "Phase 3 " box was coming out at the end of July, and to wait and contact Cox support. Call then at the end of July and request "Phase 3 Box" to replace mine because the phase 3 box would be compatible with my TV.

In June 2005 (I Spoke to Tanya in their main complaint dept after getting tired of the std support reps.) I was to be given a service credit for the prior 3 months of (the digital box rental) due to service problems relating to basic functionally of the DVR box. At this time I also complained about the Closed captioning problems. (they credited me the 44.70 for 14.90x3 on the 10105/05 billing cycle after I complained about that too.) on the same call, I was also supposed to receive a service credit for the NEXT 3 months of (the digital box rental) due to service problems relating to basic functionally of the DVR box including closed captioning service issues, as they said they would not fixing the problem for at least 3 months "at least not until October. 2005 (they credited me the 44.70 for 14.90x3 on the 11/05/05 billing cycle after I complained A LOT about that too they also told me at this time that a comment was added to my file stating no service for service problems to be given to me. (It is their service not living up to FCC Rules) Cox is in violation of Statute: Sections 711 and 713 of the Telecommunications Act (47 USC 613) Regulations at 47 CFR, Part 79.1 and Statute: Sections 303(u) and 330(b) of the Telecommunications Act (47 USC 330) Regulations: 47 CFR Part 15.119 and 15.122. In October, I made calls regarding the closed captioning issues and they said they did not know when the closed captioning would be fixed.

They have sent service reps out to my house many times concerning the closed captioning issue ( making TV signal either up or down each time -sometimes they said too much signal could cause the problem. service reps came out over 7 times since Jan. I called a lot more times than they came out

11/2/2005 1:35pm Cox rep Sharron ISSUE I Reported issue with closed captioning on digital channels

RESPONSE Employee was unaware of the Cox problem; Had to research it Put me on hold for 7 min. She then came back aware of issue and did not have any idea on ETA. (probably read comments on my file)

11/2/2005 2:24pm Cox rep Tanya ISSUE Recording and Closed captioning problems status Told That "you can DOWN GRADE to an non DVR BOX. Or why don't you just switch to satellite?" on 12/01/05 I called Cox - service rep Andy I asked If he was aware of the closed captioning issue in Orange County with DVR boxes. He said no. He stated the usual reasons Cox tells customers" the problem is in your TV" COX IS STILL NOT TELLING CUSTOMERS THE PROBLEM IS ON COXs END, NOT THE CUSTOMERS Equipment.

Also, I am requesting Cox to discontinue all commercials they have concerning satellite service, as the commercials claim satellite has poorer service, yet when dealing with Cox's customer service they make it out that satellite service is better, by recommending it to get service without problems. This also would be in violation of the FCC and FTC Rules concerning Broadcasting information that Cox knows is false.

------_.- ...- .... 2/9/06

Dear Cox Communications Attn Duffy Leone Cox Communications 29947 Avenida De Las Banderas Rancho Santa Margarita, CA 92688 Update to Fcc File No 05-N96139

I am writing this update letter to complain about the ongoing issues for Closed Caption service on the Motorola DTC6412 III. For at least 10 months, the closed captioning service has not worked properly, due to an apparent problem at Cox. I have attempted many times to get this fixed. Ihave been told Cox would be fixing it soon, it never happened. On multiple occasions, the Motorola DTC6412 III set top box has been replaced. This has never corrected the problem. Just wasted a lot of my time reprogramming the shows back and losing forever shows I wanted to retain.

I have taken upon myself to compile some information on what channels still have problems with closed captioning. Please refer to the 2-page document attached.

cc ok means after viewing the channel for a few minutes, the closed captioning displayed readable words. This is not saying that it worked 100% correct. There is usually a fair amount of miscellaneous errors like missing words or sentences.

NONE means at the time ofmy reviewing the channel no closed captioning displayed even after waiting up to 4 minutes. There were 18 channels with no closed captioning compared to 20 on complaint filed 11/12/05 not much improvement.

NEW ERRORS CC ONE LINE OVERLAP means closed captioning instead ofnormal scrolling, has one line fixed position box overlapping prior cc text creating gibberish. Think ofa typewriter and typing on the same line without moving the roller. fros BOX DISPLAYED. Means a solid black box (varying in size between I/S to 7/S ofthe screen size) appears and remains there until the channel is changed or Closed captioning is turned off. This problem has many variations. 1 BOX with no text blocking the image ofshow being watched. 2 BOX with CC TEXT being displayed, with the box blocking the image of show being watched. 3 BOX randomly doing the above. 4 BOX doing the above (I or 2 ) just viewing the show on that channel. 5 BOX varying in size from 1/5 ofscreen visible to 7/S. Obscuring the images ofthe show being watched at the time. CC ON SHOW MISSING WORDS. Means random words missing from cc compared to what is said. Varies from any where to just a couple in a show to 60% (I am not counting the shows that only had 2 CC words displayed the whole show.) Example: Th cat the hot today VS The cat fell offthe hot tin rooftoday. This is actually a very recurring problem on the Cox system. Ifthe same thing was done with audio feeds, that would be fixed very quickly, why is it not fixed on Closed Captioning?

CC has gibberish interlaced with the show. Example - ThE@ CatT feLl 034 Hot tin% roo# today. - Different than the gibberish problem earlier described in this letter (think Gibberish Lite)

CC timing problems. The CC displayed is out ofsync with images by a great deal, making the CC useless. This timing ranged from 5secs AHEAD to 10secs BEHIND images being displayed. (these were logged from only one night) I have seen more before, but lack info on those.

NO CC Except on commercials Usually occurred on News broadcasts thought that was very strange.

An error not mentioned above, but one I would like to have addressed most commercials do not display CC, is this a problem with COX system? Or are the commercials required to display closed captions?

Pattern I have noticed. KTLADT channel 705 the high definition version ofKTLA 5, would air the same show on both channels at same time, yet the 705 show would have no CC but 5 would.

Also High Definition channels continue to not show Closed Captioning on most shows.

Also attached is a 2 page listing ofsome ofthe shows not displaying closed caption in violation ofto watch over a day plus a few reoccurring shows I watch a lot.

I was contacted around the 17th ofJanuary 2006 ( a little more than 45 days after my initial complaint) by a representative of Cox Communications. At that time I informed them that while the gibberish issue plaguing the digital channels appears to have finally addressed ( only fixed around the 17th ofJanuary 2006 ) ,and that there are still problems. I informed them ofthe square box problem, and the no cc problem still prevalent.

Also, I am adding to the complaint a problem I failed to mention in the prior communications that needs to be addressed. The Motorola DTC6412 III set top box has multiple output formats. 1 coaxial (3 rca video, 2 audio) 2 hdmi 3 svideo 4 component (1 video rca 2 audio rca) ofthese outputs, I was UNABLE to receive any closed captioning outputted to the following formats: svideo and component (1 video rca 2 audio rca). I was attempting to connect a vcr to the set top box to record a program while it was showing the closed captions displayed. I have not been able to test the HDMI output for CC displayed. My Cox account is Frank Wagoner Kalron 23932 Jarrow in Lake Forest, CA 92630 949-581-4555 Account 501-7601-010026804

I would like this to be fixed within the next 30 days. I am also requesting Cox to be fmed daily for non compliance retroactively since III7/06 as it was more than 45 days after original written complaint submitted, and over 10 months since they were verbally told ofthe problems. I am also requesting the FCC to validate this as a violation verses a allegation.

I allege COX IS in violation of Sections 303 (u), 305, 330 (b) ofthe Communications act, as amended, and the Commission's Rules, 47 C.F.R. Parts 15.119 and 15.122, and part 79.1 et esq. Ofthe Commission's rules, and the authority delegated in section 0.141 ofthe Commission rules 47 C.F.R 0.141. et a/. And Statute: Sections 71 I and 713 ofthe Telecommunications Act (47 USC 613) Regulations at 47 CFR, Part 79.1 And ("Television Decoder Circuitry Act of 1990" or "Prohibition on the shipment ofcertain television receivers"): Statute: Sections 303(u) and 330(b) ofthe Telecommunications Act (47 USC 330) Regulations: 47 CFR Part 15.119 and 15.122. COX is in violation with the Television Decoder Circuitry Act of 1990 They are also in violation ofthe rules that state after Jan 1 2006 there is supposed to broadcast 100% ofchannels with Closed Captioning. The high definition shows are in clear violation ofthis, as they are far more recent than older shows.

USC is "United States Code. II CFR is "Code ofFederal Regulations."

Any errors or additions to the above complaint need to be brought to my attention as soon as possible.

A response is requested in within 30 days ofthe date ofthis notice.

CC Disabilities special review Clo Jenifer Simpson / Stephen Ebner FCC consumer & Governmental Affairs Bureau Consumer Inquiries & Complaints Division 445 12'h Street S.W. Washmgton, DC 20554 cc status 11/22/2005 chan 7:00pm 7:10pm 7:15pm 7:25pm 7:317:~ 7:' 7:5E 8:'8:( 8:0 8: 8: 8: 8:: 8:: 8:' 8 8:! 9:00 9:05pm 9:10pm None ENTDEM 1 t On Demand CCOK KCBS 2 id) CC Stereo nsider (Talk 1Tabloid) CC Stereo ). CC Stereo for the prize money. CC Stereo NONE LOOR003 3 :al Origination CCOK KNBC 4'G CC Stereo /Wood (Talk 1Tabloid) TV-PG CC t. CC Stereo tim to run for mayor. CC Stereo 3nages to upset all of CCOK KTLA 51e. CC Stereo, dinner for the family. CC Stereo l. CC Stereo Dean against Sam. CC Stereo CCOK KCET 61 Tabloid) CC why the flood defenses failed. CC Stereo DVS 1e Gulf Coast. CC Stereo DVS CCOK KABC 711e) TV-G CC 1 Best Friends" (Game) TV-G CC lreo (Taped) CCOK KPXN 8lS. CC Stereo ers of nationwide surveys. Stereo 1. CC Stereo off averting tragedy. CC Stereo CCOK KCAL 9 ended family. News at 8:00PM (News) Harvey, Jackson. CC .9 News at 9:00PM (News) CC CCOK KOCE 10 urnal (Health) ~r and furniture at Houghton Hall. l. CC Stereo nd pianist performs. CC Stereo CCOK KTTV 11 .p. CC Stereo j must fend off Burns. CC Stereo 1. CC Stereo it unique symptoms. CC Stereo CCOK KDOC 12 ,y a homicide. Elizabeth Berkley, Rob Estes) land in paradise. Ie (Moira Kelly). 1at of another. The Cosme! CCOK KCOP 131g. CC Stereo 'anessa makes a film. CC Stereo reo (Repeat) heir guard. CC Stereo (Repeat) CCOK CNN 14 ~ew York. CC Larry King Live (Talk 1Tabloid) Interviews with newsmakers and viewer calls. CCOK ESPN 15 SportsCenter (News) Sports news, scores and highlights. CC (Live) 1St Trey Wingo and analysts Sean Sa CCOK ESPN2 1611I0. CC (Live) ortd Series of Poker (Sport - Events) Main event, from Las Vegas. CC (Repeat) CCOK FXP 17 Ie. CC Stereo his brother's wedding. CC Stereo in Europe. ** CCOK TNTP 18 IU. CC Stereo ;uspect in a teacher's murder. CC Stereo DVS 3th of a horse. CC Stereo DVS CCOK FAMP 19l5. CC Stereo ,tized by visitations from troubled spirits. *** CC CCOK DISNP 20 ~revent it. CC lorking with Eddie's girlfriend. CC )blem. ** CC CCOK DSCP 21 ~ the test. CC Iting hurricane survivors; sailboat capsizes. CC leir world-famous products. CC CCOK USAP 22 rs. CC Stereo (ed to his psychologist is murdered. CC Stereo 1murder and deceit. CC Stereo CCOK CSPAN 23 Capital News Today (News) NONE LEAC024 24 lased Access NONE KAZA 25 espectacuio. Camino a la Fama udad en busca de trabajo. NONE TVGC 26 new and old. I Stars Hypnotist Ricky Kalmon in Los Angeles. las to offer this holiday season. CCOK TBSP 27 in. CC Stereo ,Iy wedding ceremony. CC Stereo ). CC Stereo mer. CC Stereo es. CC Stereo 3S; Miranda's crisis pu CCOK WGNSAT 28's) CC Stereo ,r a fashion show; Samantha poses. CC Stereo ·son. CC Stereo ,ist. CC Stereo CCOK KWHY 29 as 22 (News) AI Filo de la Noticia 1e de bodas. NONE PUAC031 31 'ublic Access Capital News Today (News) CCOK KXLA 32 lual) (Korean) Korean Talk and Entertainment CCOK avc 33;k (Shopping) Eternagold (Shopping) CCOK KMEX 34 -res valientes. Contra Viento y Marea (Soaps) La Esposa Virgen (Soaps) CCOK KSCI 35 ;own (Drama) Local News (News) (Korean) ide (Korean) a) ews) (Korean) CCOK KVEA 36 La Tormenta EI Cuerpo del Deseo (Soaps) Coraz6n Partido CCOK HSN 37 Iveling easier. Gruen Watches (Shopping) ld 14th Anniversary (Shopping) NONE KLCS 38 eKing" (Edu) lews (News) International issues. 1. CC Stereo Great Escapes "Escape From Alcat NONE SADDLE 39 1se (Biz / Fin) Strictly Business (Biz / Fin) Salesmanship (Edu) NONE KTBN 40 (Spiritual) CC Primary Focus (Spiritual) Religious programming. NONE KRCA 41 Estudio 2 Secretos ,cretos Houston y Erika Flores. CCOK KFTR 42 ando Nichols. ,que participan los integrantes de dos familias. lestro con fines publicitarios. '+ CCOK MSNBC 43 newsmakers. Jlines and issues; interviews with newsmakers. 'n of the day's top news stories. CCOK CNBC 44 e pop culture. The Apprentice (Reality) CC Stereo usses Wall Street investments. CCOK CNNH 451 legal issues. mer and Karyn Bryant report on entertainment. ;hare the top stories of the day. CCOK FNC 461tS. CC (Live) The O'Reilly Factor (Talk / Tabloid) With Brit Hume (Talk / Tabloid) CCOK GALAP 47 ~ojas" (News) senta divertidas aventuras para toda la familia. En Profundidad Estreno CCOK BET 48,edy) Comics. ledy show parodies all facets of life. CC Stereo f life. CC Stereo tel. CC Stereo ,r works at his aunt an CCOK MTVP 49 ckeys. Stereo lion their film prior to their vacation. CC Stereo 3ms. CC Stereo en. CC Stereo iI for Nehemiah; Wes CCOK VH1P 50 ,rtin; Jennifer Aniston and Courtney Cox. Stereo ,ality) Stereo 3W Year. Stereo CCOK TWC 51 , Nebraska couple's dog warns them of a coming tomado. CC June 2002. CC leap, forecast. CCOK SPIKEP 52 .h. CC Stereo igates the death of a gambler. CC Stereo DVS ;cape their clutches. "+ Stereo CCOK TRAV 53 Los Angeles. tterlings; benne wafers; in Charleston, S.C. CC 3 in Tennessee. Joe) TV-G CC 'endieton Woolen Mill CCOK DHCP 54 c) TV-PG CC Jple undergo sexual reassignment surgery. CC ,es of improving their looks. CC CCOK BRAVOP 55 Jr. CC Stereo. Korman, T. Conway, V. Lawrence. CC Stereo CCOK FOODP 56) make gravy. ~offee milk; Starbucks ice cream. r some ham. lear-old diner gets a makeover. e cream sandwiches i CCOK HGTVP 57 's new home. Iy home with a decent-sized yard. their condo. House/Garden) d headboards. e Overhaul" A man re CCOK L1FEP 58 t. •• CC DVS Ides a woman's dreams and seems to become a part of her waking life. "+ CC CCOK ETVP 59 inment news. Ik / Tabloid) Entertainment news. separations. CCOK COMEDYP 6014 CC Stereo ns from the audience. CC Stereo :nightley. CC Aary Roach. CC "; Fat Joe. CC South Park Elementa CCOK SCIFIP 61 et. CC Stereo drains the ship of its oxygen supply. CC Stereo eaks into a hospital. CC Stereo CCOK HISTP 62 enian life. CC ar) TV-PG Technology deployed on D-Day. CCor bin Laden" (Doc) TV-PG CC CCOK FOXW2 63 AI: The Chris Myers Interview "Tiki Barber" (Sports /Info) NFL star Tiki Barber. ues. CC (Live) CCOK FSW 64 Igs at St. Louis Blues" (Sport - Events) (Repeat) NONE MTV2 65 'ideos. Stereo Fight Klub DVD Special Stereo speech. Stereo, TV-14 Stereo ,; Mr. Buzzcut teaches NONE AMCP 66 wed baseball hero another crack at greatness in 1939.••• CC CCOK AETVP 671d. CC Stereo urderer; a killer confesses after DNA proof. CC his team search for Jonah. CC I Leland to track down CCOK TCM 68 lOper, producer and director of the 1933 classic '"King Kong." Grass (Doc) 1925 NR "'+ CCOK TVLANDP 69, hostage. CC jan must grill guest Christine. CC alnut Grove. dy judges a beauty contest. CC CCOK NIKP 70 nt. CC Stereo 1en" (Children's) TV-Y CC Stereo ;. CC Stereo ew clips. Stereo 1Is. CC Stereo Iinner when his parent CCOK TOONP 71 Jowling team. Idiction sets off a chain of events. ren's) TV-Y? ceye infestation. Idren's) TV-Y7 dure of Cartoon Netw, CCOK ANIMAL 72 ng ability. CC V-PG Cheetah; barracuda; gannet; python. CC ; Fast shrew; strong gorilla. CC NONE TLCP 73 In a Camaro. Its to surprise her husband with a cool ride. CC am getting his car repaired. CC GIBBERISH DCKIDS 100 'so CC Stereo j attend a film festival. CC Stereo ,. CC Stereo Jion. CC Stereo ge. CC Stereo dren's) Vaughn chan9 GIBBERISH SCIENCE 101 19 theory. CC blast through the universe baffle scientists. CC e Edge of Forever" (Doc) TV-G GIBBERISH DCHOME 1021e strudel. CC I cream with poached apples. CC staurant. CC mb kebabs. CC fish gratin. CC ome "Steak for One" ( GIBBERISH DTIMES 103 Jarillo, Texas. mts search for land, status and real estate. CC ctives on outsourcing work. CC GIBBERISH Mill 104, at home. CC ed to grind down superior opposing forces. CC 3 Philippines" (War) TV-PG CC lpanese meet resistar GIBBERISH NOGN 105: Stereo DVS a tries to console him. CC Stereo ~. CC Stereo Iges. CC Stereo ne. CC Stereo I hears them joking at NONE SHOPNBC 106 re (Shopping) Electronic Connection (Shopping) on Fashion Jewelry (Shopping) CCOK JWLTV 107 m (Shopping) SUbscript HBOP 200 makes Tony an offer; Tony offers Carmela a deal. CC Stereo lry" (Drama) TV-MA CC Stereo SUbscript HB2P 201 mbs the social ladder in 19th-century England. **+ CC Stereo Subscript HBOSIGP 202 s with a gold digger. *** CC Stereo e memories of their tumultuous relationship. *** CC Stereo Subscript HBOZP 203, where his dream-girl wants to go. ** CC Stereo 1d the brother of the dead man. ** CC Stereo SUbscript HBOCP 204 afore his restaurant is about to open. CC Stereo .* CC Stereo Idie Murphy and Cameron Diaz return for the voice caf SUbscript HBOFP 205 nated. *** CC real and helps a lonely teen. Live action/animated. ** CC Stereo Subscript HBOF 206 ** CC Stereo 'ade places, find girlfriends and don't want to trade back. **+ CC Stereo SUbscript HBO 207 m. CC Stereo con Theater in New York. CC Stereo ·Iaws clash in Florida. **+ CC Stereo SUbscript HB02 208 noments from 10 years of the series. CC Stereo md, Ore. CC Stereo (Repeat) Subscript HBOSIG 209 Rome "Kalends of February" (Drama) TV-MA CC Stereo im of plagiarism. **+ CC Stereo Subscript HBOZ 210 nd (Comedy) TV-MA Caroline Rhea. CC Stereo t CC Stereo II in love with him. ** CC Stereo Subscript HBOC 211 fe. CC Stereo fore his restaurant is about to open. CC Stereo ner. *** CC Stereo SUbscript HBOLATP 212 ma oferla a Tony; Tony ofrece un trato a Carmela. CC Stereo Subscript MAXP 220 RA doctor and a detective track a serial killer. **+ CC Stereo SUbscript MOMAXP 221 JS snakes in Borneo. ** CC Stereo lrming leads to worldwide natural disasters. **+ CC Stereo SUbscript ACMAXP 222, and Kirsten Dunst star in "Spider-Man 2." CC Stereo ,tereo SUbscript THMAX 223,. * CC Stereo. twisted racist who has abducted his daughter in New York. *+ CC Subscript MAX 224 .** CC Stereo SUbscript MOMAX 225' tries to catch the right woman at a Swingers' Club party. CC Stereo ,CC Stereo 'cc Stereo SUbscript WOMAX 226 ** CC Stereo r family and sets out to tie up the loose ends of her life. *** CC Stereo Subscript ATMAX 227 n Missourians prepare an anniversary musical. **+ CC Stereo rother play sexual games with an American student in Subscript 5MAX 228 (Drama) 1969 PG U.S. scientist goes to Mao's China with transmitter in head. **+ Subscript OMAX 229 ind his wife's killers. **+ CC Stereo 'ange events plague a confined psychologist. ** CC Stereo SUbscript FOXREAL 238 In. CC Stereo lours in a strange city to complete tough tasks. ; host Kennedy. nusual. Stereo Subscript SHOWP 24014 CC Stereo answers to their upcoming SATs. ** CC Stereo (Comedy) 2003 PG-13 A man stays with a family to pi SUbscript NEXTP 241t high-tech robberies into stealing $30 million. ** CC Stereo, Minogue" (Doc) TV-PG Australian actress and musician SUbscript SHOCSEP 242 d bunker, but then their friend traps them inside. ** CC Stereo Shelter Island (Mystery) 2003 R Severe weather t SUbscript SHOWXP 243 'a keeps losing to the same gambler. CC Stereo I Mexican bandits. **+ SUbscript SHOW 244 Get Rich or Die Tryin'" TV-14 50 Cent stars in "Get Rich or Die Tryin'," Stereo SUbscript FAMZP 245 nero ** Stereo .lter he moves away with his mother and football-player father. * Subscript SHOWB 2463r. CC Stereo ,hivist will not allow Jude access to Bishop Olterman's tomb. CC Stereo )04 RA monitor helps a wom, Subscript WOMENP 247 md separate marriages.• 'k at a diner while trying to break into show business. "+ CC Stereo Subscript TMCP 260 md love when his uncle's fiancee comes to visit. •• CC Stereo ;ued (Mystery) 2004 RA corporate headhunter will not Subscript TMCXP 2611ters shooting for the Olympics.••• lker eats food from McDonald's for 30 days.••• CC Stereo Subscript PRGNOT 262 g Unavailable Subscript ENCOREP 280 I his wife and others in a Los Angeles high-rise. '" CC Stereo Subscript STARZP 281 ;earch for his family. '" CC Stereo ies to steal the Declaration of Independence. " CC Stereo Subscript STARZ 282 f evade authorities seeking a computer disk on Cuban mobsters. " CC SUbscript SEDG 283 live teenagers go on a killing spree to inherit valuable diamonds. CC Stereo lrror) 2002 PG-13 A teen investigates Stl SUbscript SEDG 283 Subscript SCINP 284 tertainment show about the movie industry. CC Stereo s. "CC Stereo SUbscript SCIN 285 ." CC Stereo omedy) 2001 PG Scientists and aliens search for a meteorite. "+ CC SUbscript SKF 286 ;, one in a steel suit, team up in Los Angeles against another who turned bad. '+ CC SUbscript ENCORE 287 lad genius on a train. " CC Stereo mtroversy. Based on a book by Philip Roth. "+ CC Stereo Subscript SBLK 288 '+ CC Stereo R The captain and crew of a rescue-mission spaceship have trouble with their computer playmate. "( Subscript SCOMEP 289 The Incredibles (Action / Ad) 2004 PG "'+ CC Stereo Subscript IFC 300 n actress. CC Hopeless Pictures CC 1er." CC er. CC Greg the Bunny "Daddyhood" (Cor Subscript SUNDAEP 301 m. CC Stereo I) TV-PG CC Stereo' CC Stereo leal with issues of gender identity. CC Stereo Subscript FLlXP 302 fer man rejoins Irish-mob pals in Hell's Kitchen. '" CC Stereo Subscript ELOVEP 303 w Yorkers.•" CC Stereo with loot to Las Vegas with angry people on their trail. " CC Stereo Subscript EWSTP 304 I to leave. CC ortune in gold dust guarded by the Army. "CC 1 kickboxer fights Old West thugs out to trick townspe, Subscript EMYSTP 305 nanner used by a recently executed serial killer. " CC Stereo Subscript EACTP 306 rapist and take off in a '66 Thunderbird. ,., CC Stereo Subscript EDRAP 307 'ain takes boy and his nanny to 1957 Alabama. "+ CC Stereo bert J. Biberman defies Hollywood and creates 1954's Subscript ENCOREP 3081 his wife and others in a Los Angeles high-rise. '" CC Stereo Subscript ENCORE 309 lad genius on a train. " CC Stereo mtroversy. Based on a book by Philip Roth. "+ CC Stereo Subscript SPEED 3181dge Charger. 2 Wheel Tuesday (Sports) ide" (Sports) it's her birthday. I' Home" (Info) Subscript FUEL 319 Pull (Sports) ) Semifinals. ~as to compete. Iberg" (Sports) Insane Cinema: Loc Subscript BLOOM 3211cial markets. Imberg European Market Countdown (BiZ / Fin) European financial information. Subscript CCTV9 322 China Today 1010gy and environmental issues. linese news. I results. China :hinese news. icials express their op Subscript GOLF 323 appearances, y Planet "Preview Show" (Sports) ppearances. ;) Golfing news. nself' (Sports) Subscript FSC 324 (News) (Live) FOX Soccer USA (Sports) :tive head gear. Show (Sports) ;C Stereo Subscript HISI 325: Pompeii. CC 'he Panama Canal takes ten years to build. CC 1W directions in health care. CC Subscript ESPNEWS 326 ,res, updates. :Iock: highlights, scores, updates. 'es, updates, ,cores, updates. ,day in sports. 1WS round-the-clock: h Subscript ESPNCL 3271er Derby, CC ,tter a bass-fishing champion. CC 1t topics. CC 'eight title bout, taped 11/22/65. Subscript WTHRSCN 328 continuously. Subscript BIO 329 Alcatraz. CC ,ir minds to accomplish extraordinary feats. CC " entertainment and sports. CC Subscript FCSP 330 Arizona Sports Report (News) Subscript FCSC 331 LSU football. Southern Sports Report (News) 3ports /Info) ; Report (News) (Sports /Info) Subscript FCSA 332 riety of hunts. Fishing With Bob Dillow (Sports) night (News) Rich Rodriguez. nnati" (Sports) SUbscript DIY 333 ;ter bedroom. Creating a modern slate tile floor. Irpet garden. ing shell beans. an old picture. ors each design their Subscript OLN 334l1Jive (Reality) t Philadelphia Flyers" (Sport - Events) (Repeat) SUbscript TVG 335 g-PLAY-TVG. ;) For more information, call1-888-PLAY-TVG. SUbscript HRTV 336 g TV (Sports) HorseRacing TV (Sports) >re info, call 1-866-88XPRESS. SUbscript TENNIS 337 Idea" (Sports) nter Court "Mary Pierce" (Sports) -our (Sports) Game" (Sports) ,mber (Sports) No Stringl SUbscript NBATV 338 NBA TV Postgame Show (Sports) (Live) previews. (Live) SUbscript NFLNET 339 :oln Kennedy. ,n Wilcots and Brian Baldinger review week 11. s conferences around the NFL. GIBBERISH EWAM 340 ,olice force. *+ CC Stereo Planet XYZ "Shea Weber" (Sports) TV-14 Stereo: "Blackstar" (Sports)' GIBBERISH TOONDP 341 'f7 CC Stereo jer Siege" (Children's) TV-Y7 CC t CC Stereo Evil" TV-Y7 CC n's) TV-Y7 CC Shinzo "The Awakeni CCOK BETJAZZ 342 styles of jazz. On the Live Side (Musical) as through jazz. lusic (Musical) GIBBERISH HALMRKP 343 m. CC Stereo n who wants to be a Texas Ranger. CC Stereo annot let go of the past. **+ CC GIBBERISH GSNP 344 ter words. CC try to guess five-letter words. CC 1. CC Stereo contest for $25,000. CC Stereo GIBBERISH LMN 3450uples. ** CC he is pregnant, evoking contrasting reactions from her husband and son. ** CC GIBBERISH BBCA 346 sex with her. -amming for idiocy; woody and tinny words. CC ;tand-up comedy. CC I and Anne try door-to-door reli£ GIBBERISH FUSE 347 rv-PG Stereo Metal Asylum (Musical) TV-PG Stereo) TV-PG Stereo TV-PG Stereo GIBBERISH SOAPP 348 m. CC Stereo >nships grow and die in Pine Valley. CC Stereo ,e town of L1anview. CC Stereo GIBBERISH GAC 349,s and videos. onal, bluegrass and country rock. ~ubberband. arrie Underwood, John Corbell. CCOK EWTN 350! John Paul II. ;Iare nuns of Perpetual Adoration record a CD. ,d Magisterium. gels (Spiritual) CCOK FLiVING 351 ,n) CC Stereo interior designer Celerie Kemble. 1m" (How-to) (Reality) Stereo Jr $1,000,000. rn Renovation" The fo GIBBERISH COURTP 352 m. CC Stereo ;uspect; assault case. CC Stereo l. CC Stereo use. CC Stereo ne. CC Stereo ,n license plates; accl< GIBBERISH G4 353 3rty Boys. CC mmy honor the silver screen. CC on the PS3. Nate Burleson. The Mansion." Ibon"; "Mr. Mosquito" GIBBERISH NOGN 354: Stereo DVS a tries to console him. CC Stereo l. CC Stereo ,ges. CC Stereo ne. CC Stereo l hears them joking at CCOK NIKTON 355 Earth. Stereo search of planets to conquer. CC adventures. ean. CC Stereo lity. CC Stereo 1; Jimmy creates a bio GIBBERISH GAS 356 a Mayan ruin. js seek treasure in a Mayan ruin. 'en's) Stereo lildren's) Stereo areas. Stereo physical challenges ir GIBBERISH MTVHIT 357 demographic. lTV Hits (Musical) Younger MTV demographic. 31) Younger MTV demographic. NONE VH1CL 358 70s and '80s. deos from the artists of the '60s, '70s and '80s. Irtists of the '60s, '70s and '80s. CCOK VH1CNTR'y 360 Jsical) Stereo NONE BYUTV 361 -G CC Stereo ~an of Integrity, Prophet of God (Special) TV-G In; taped from 2004. CC Stereo GIBBERISH OXYGENP 362 Comedy) 1998 R TV-14 The young playwright falls for the betrothed Viola. ***+ NONE FOXREAL 363 In. CC Stereo lours in a strange city to complete tough tasks. ; host Kennedy. nusual. Stereo Subscript DEPELUS 395 aloa, Mexico. 3nish) 1972 NR Anadeto Morales resulta ser un santo corrupto. Subscript THITUS 396 tafa (Musical) Super Minds (Musical) s 80's (Musical) ,anol (Musical) Amanda \ Subscript BANDA 397 riba (Musical) Banda y Mas (Musical) Las Regias sical (Musical) Vieja Subscript MUN2P 398 y Shift TV-PG Day In Day Out "Juanes" TV-PG Musical) TV-PG Creme TV-PG Subscript TVNI 399 Salon VIP (Talk / Tabloid) Subscript FSE 400 (Sports / Info) :ana "Dorados vs. Jaguares" (Sports) (Repeat) Subscript CNNLM 401 3S polemicos. Incieras mas importantes del dia. en Aristegui. es CNN (News) las polemicos. Ii (Talk / Tabloid) Notie Subscript TDCES 4023 sea incierto. 65 mientras su dueiio recibe clases de tennis. e de la marina norteamericana. Subscript TOONDS 403 s needed. CC ling a peace proposal. CC Stereo ~. CC Stereo J-Y7 CC Stereo ·Y7 CC Stereo gimon "City Under Sie Subscript BOOML 404 n (Children's) Garfield y Sus Amigos (Children's) IS del famoso millonario miope. Subscript MTVS 405 eos (Musical) Subscript VH1SF 406 Jsical) Stereo Subscript ESPND 407 ESPN Perfiles "Jorge Gonzalez" (Bio) 3dion. (Taped) Subscript LFN 408 IW del Pueblo Ritmocion (Musical) Subscript CINL 409 nor, pero la vida no es nada facil para ellos. Las vidas de tres personas desesperadas se entrelazan. """ Subscript TV5US 411 nternationale. Ictualite avec un invite choisi. TV5 Le Journal (News) L'actualite internationale. cien apres la guerre fl Subscript ARTL 412 I Beiout Asrar Sa'et Safa Subscript RAil 413 Telecamere Jadra (Drama) Subscript ZEETV 414 ;band. (Hindi) I reports of current affairs. (Hindi) Reth (Hindi) or (Hindi) to Zee (Hindi) Subscript FILIP 415 Insider 'iews public figures Wowowee Subscript JNG 416 ,anese) (Live) Ie (Doc) (Japanese) vermind (Drama) (Japanese) .anese) (Japanese) e Your Problems (Japanese) Subscript ASIA 417 News (News) Yes Boss (Hindi) Just Pooja Khauff (Hindi) , Subscript POWERTV 418 :si (Mandarin) 1200 Midday News (News) 'ws & Weather (Mandarin) 3rin) L Subscript PRGNOT 419 g Unavailable Subscript PPVP 500 'lew Previe,ws Subscript IN1 501 msored women's wrestling. CC Stereo (Repeat) Babes in Paradise (Special) TV-MA (Repeat) Subscript IN2 502 ~reo (Repeat) Subscript IN15 503 "+ CC Stereo 05 PG-13 Prisoners train for a football game against the guards. ""+ CC Stereo Subscript IN16 504 Irs train for a football game against the guards. ""+ CC Stereo Subscript IN17 5051ead-to-head as soccer coaches. ""+ CC Stereo ming (Comedy) 2005 PG A father and son go head-to-head as sow Subscript IN18 5062005 PG A father and son go head-to-head as soccer coaches. ""+ CC Stereo Subscript IN19 507 "" CC Stereo Iry friends try to save a distant planet from the forces of darkness. "" CC Stereo Subscript IN20 508 we a distant planet from the forces of darkness. "" CC Stereo Subscript IN21 509 "+ CC Stereo mia surfers pioneers a revolutionary new style of skateboarding. ""+ CC Stereo Subscript IN22 5101 a Philadelphia policeman on a deserted island. "" CC Stereo Subscript HOT 590 AO TV-MA Sexy women have a pleasing touch. TV-MA Sexy women find excitement and joy. Subscript SPICE 591 a sexy genie. (Adult) 1999 AO TV-MA A woman cares deeply for her patients. Subscript PLAYBOY 592 leo shoot. CC nchy Rockers" (Adult) TV-MA CC lurderer. CC )cks (Special) TV-MA Uninhibited performers star in sl Subscript SPICE2 593; (Adult) 2003 AO TV-MA Buxom women are ready to please. nd Tight 5 (Adult) 2004 AO TV-MA Enthusiastic wome Subscript HOTNET 594 tic adventure. Subscript HOTZ 595 gar (Adult) 2003 AO TV-MA Sweet women make men happy. my 5 (Adult) 2003 AO TV-MA Exotic beauties demons Subscript PLAYL 596 Las Vecinitas Sexys de Piayboy (Adult) TV-MA r (Adult) TV-MA sar al infierno. Subscript ESPNNOW 600 e information. ~ sports news; TV sports schedule information. rv sports schedule information. Subscript ESPNPPV1 601 SIGN OFF SIGN OFF Subscript ESPNPPV2 602 SIGN OFF SIGN OFF SUbscript ESPNPPV3 603 SIGN OFF Subscript ESPNPPV4 604 SIGN OFF Subscript ESPNPPV5 605 SIGN OFF Subscript ESPNPPV6 606 SIGN OFF NONE NBAPC 650 :ourtside seat with NBA League Pass. Contact your cable operator now to get in on the action. Subscript TEAM1 651 Pass (Sports) NBA League Pass (Sports) Subscript TEAM2 652 Pass (Sports) NBA League Pass (Sports) Subscript TEAM3 653 Pass (Sports) NBA League Pass (Sports) SUbscript TEAM4 654 NBA League Pass (Sports) NBA League Pass (Sports) Subscript TEAM5 655 NBA League Pass (Sports) Pass (Sports) Subscript TEAM6 656 Sports) (Live) t Subscript TEAM7 657 Pass (Sports) NBA League Pass (Sports) Subscript TEAM8 658 Pass (Sports) NBA League Pass (Sports) Subscript TEAM9 659 Pass (Sports) NBA League Pass (Sports) Subscript PPVP 670 'iew Previews Subscript GAME1 671 port - Events) NHL Center Ice (Sport - Events) Subscript GAME2 672 port - Events) NHL Center Ice (Sport - Events) Subscript GAME3 673 port - Events) NHL Center Ice (Sport - Events) Subscript GAME4 674 NHL Center Ice (Sport - Events) NHL Center Ice (Sport - Events) Subscript GAME5 675 NHL Center Ice (Sport - Events) NHL Center Ice (Sport - Events) Subscript GAME6 676 NHL Center Ice (Sport - Events) JHL Center Ice (Sport - Events) Subscript GAME7 677 NHL Center Ice (Sport - Events) Subscript GAME8 678 ::vents) (Live) Subscript GAME9 679 port - Events) NHL Center Ice (Sport - Events) Subscript GAME10 680 port - Events) NHL Center Ice (Sport - Events) Subscript HBOHDP 700 Tony an offer; Tony offers Carmela a deal. CC Stereo HDTV 3ma) TV-MA CC Stereo HDTV CCOK KCBSDT 702 id) CC Stereo nsider (Talk I Tabloid) CC Stereo tereo HDTV for the prize money. CC Stereo CCOK KNBCDT 704'G CC Stereo /Wood (Talk I Tabloid) TV-PG CC l. CC Stereo In for mayor. CC Stereo HDTV to upset all of the eml NONE KTLADT 705 Ie. CC Stereo, dinner for the family. CC Stereo tereo HDTV 19ainst Sam. CC Stereo HDTV CCOK KABCDT 707 ne) TV-G CC 1 Best Friends" (Game) TV-G CC lreo (Taped) CCOK KTTVDT 711 .p. CC Stereo j must fend off Burns. CC Stereo tereo HDTV ~ symptoms. CC Stereo HDTV Subscript ESPNHD 715 SportsCenter (News) Sports news, scores and highlights. CC (Live) HDTV Wingo and analysts Sean Salisbury, NONE INHD 716 LFwear merchandise is launched at the motorcycle rally held in Sturgis, South Dakota. HDTV