Customer Magazine

Spring 1/2019 (22) www.solarisbus.com

Solaris summarizes the year 2018 Clean hydrogen page 8 page 12

Interview with Javier Calleja page 18

ISSN 1689-6076 In this issue: As an introduction

Solaris summarizes the year 2018 Dear Readers, Dear Friends, In 2018 the company claimed the spot of leader on the Polish market of city for the 16th time in a row and maintained its position in the European forefront. it is the first time that I have the 8/11 pleasure of addressing you through Alternative driveline vehicles constituted 36% of all those sold last year. the Solaris Magazine. I have already had an opportunity to meet many Clean hydrogen of you in person, or at least to talk or correspond with you. From Solaris is supplementing its zero-emission range with another innovative pro- October last year I am the CEO of duct – 12 hydrogen, a completely emission-free electric powered by Solaris, which is now a part of the 12/17 CAF Group. hydrogen energy.

Our company has been developing through the power of vision, Interview with Javier Calleja commitment and abilities of its We talk to Javier Calleja, CEO of Solaris, about his plans for the next months, about founders and employees. We will the transformation of public transport, and about the challenges operators will continue our best practices and 18/21 maintain all procedures that proved face in the future. to work for our customers and us. Our ambition is although much bigger and the goal is clear: we will achieve more, be faster and better learn about this year’s upcoming Turnkey solutions for electromobility preserve and expand our position and we will do so. Our new values events – in terms of our offer, the Turnkey tenders mark a new challenge for e-bus producers. Responding to market as a leader in electromobility are set and we promise to deliver. premiere of new vehicles and new needs, Solaris extends its offer to services and products, also in this sector. in Europe. We want to give our technologies – and a brief summary 26/29 company a boost to a new stage of We have achieved a lot together of what 2018 brought us, on the growth, another leap forward. We already. Thank you for your trust following pages of the latest “Solaris know very well where Solaris can and cooperation so far. You will Magazine”.

04/07 News 22/25 Direction > UITP 30/33 Electromobility in public transport is entering a new stage Best regards, wishing you interesting reading! of development 34/35 Model success – 20 years of Urbino 36/39 Optiline – Solaris’ own line of spare parts 40/42 7 years of “Green Dachshund” Foundation Javier Calleja CEO of Solaris Bus &

Publisher: Solaris Bus & Coach S.A., Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska, , tel.: +48 61 6672 333, fax: +48 61 6672 345, e-mail: [email protected], www.solarisbus.com Editorial staff: Agata Barnaś, Mateusz Figaszewski, Anna Kordylas, Anna Kozłowska, Alicja Malewicz-Pełczyńska, Marcin Napierała, Maciej Sankowski, Karolina Sarmow Photos: Solaris Bus & Coach S.A. Design and typeset: Weave Studio Dominika Banaszak.

2 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 3 says yes to e-mobility The hydrogen

15 electric buses from Solaris Solaris has already supplied over clients has reached nearly 100 so far. wins its first award will join the fleet of the Berlin 300 vehicles, including 5 electric These carry inhabitants of: Berlin, public transport operator BVG. ones, to the city since 2000. , Dresden, Düsseldorf, The contract The contract, also Pursuant to a contract signed last Frankfurt, Fürth, Hamburg, , Solaris has been awarded in the “Sustainable Development 2019” Urbino 18,75 ; then, in covering charging infrastruc- year, the producer has also started Lahr, Oberhausen and Nuremberg. contest, by German public transport magazine “Busplaner”. The 2017, the award went to the 12-metre ture is worth EUR 13.2 million. the delivery of another 15 Solaris The latter city has recently distinction was received in the category “Conceptual vehicle”, and it electric version of the bus, in the These will be the first articula- Urbino 12 electric buses. commissioned two more units went to the Urbino 12 hydrogen – a hydrogen-fuelled bus which will category “Public Transport”, for the ted electric buses in the capital of the battery Urbino – going for see its première in June, at the UITP in Stockholm. contribution to the development of Germany. The number of electric Solaris buses the articulated version this time of electromobility on the German supplied or ordered by German around. The official award-giving ceremony to a Solaris vehicle; the Urbino 8,9 market. Notwithstanding the others, The commissioned vehicles will took place in Berlin, on 18 March. It is LE electric won it in the category this year’s prize is a first time, recharge at selected sites across yet another distinction handed out “Innovation of 2012”, whereas in preview distinction for a hydrogen city, using a so-called reversed by the editorial board of “Busplaner” 2014, the title was given to the vehicle, the Solaris Urbino 12 pantograph (lowered onto the hydrogen which will celebrate its vehicle’s roof from the charging worldwide début in June 2019, at station), and also at the bus depot, the UITP exhibition (for more about by means of a plug-in device. The Solaris’ participation in the UITP, carrier has chosen Solaris High turn to page 22). The jury of the Power batteries with a total capacity contest has clearly appreciated of 174 kWh. An axle with integrated the bus made by Solaris, among electric motors will form the drive others, for its technical solutions, unit. ensuring completely emission- free operation; the only substance Berlin residents are well acquainted released during the drive is steam. with buses featuring the green Photo: Hussverlag In the picture: Javier Calleja during the presentation of the first of 15 Urbino 12 electric dachshund logo. That is because for BVG Berlin, photo: BVG Top Design Award 2019 Saint-Etienne chooses Trollino for Solaris’ “lite” version

For the first time in its histo- Having had its world première with the Solaris bus winning in the on the market. The primary objective of ry, Solaris won a contract for at last year’s Transexpo trade category automotive industry and the engineers in the Company’s Office the supply of trolleybuses in fair in Kielce, the low-emission public transport. for Research and Development, who France. In accordance with the Solaris Urbino 12 LE lite hybrid had worked on creating the Urbino terms of the tender, Solaris will has now been distinguished Apart from the modern design, the 12 LE lite hybrid, was developing deliver a total of 22 trolleybus- with the Top Design Award 2019. main advantage of the award-winning a vehicle which would ensure a fuel es to Saint-Etienne between vehicle is low fuel consumption, consumption of less than 30 litres per 2019 and 2022. The award for this product novelty meaning lower operating costs, 100 km in the Standardised On-Road went to Jens Timmich, who has been in compared to similar vehicles available Test 2 (SORT 2). The contract includes the delivery charge of the design of Solaris vehicles of a total of 22 Solaris Trollino 12 for many years now, and Michał Pikuła, trolleybuses of a 12-meter length Director for Bus Development, who is equipped with a Skoda drive the author of the technical design of system. In addition Trollino for the new vehicle. Saint-Etienne will be equipped with batteries with a capacity that will be partially mounted in the the end of 2019, five more in 2020 Handed out at the Arena Design trade of over 40 kWh, which will allow passenger handrails. The Solaris and the remaining part will arrive in fair in Poznań, the Top Design awards the trolleybuses to drive outside Trollino 12 for Saint-Etienne will be France in 2021-2022. reward an innovative approach, the traction network. In addition, produced in the “facelift” version, whereas the awarded title is to act as the Solaris vehicles produced for which is the standard for all Solaris The Solaris company made its a Certificate of top quality design, the the customer from France will be vehicles from January 2019. debut on the French market in 2003. organisers assure. The jury consisted equipped with air conditioning, Since then, it has supplied over five of renowned authorities of the monitoring, the so-called “anti- In line with the agreement, five of hundred buses to operators from creative industry, countless designers, aggressive drivers’ cabin” and an the vehicles ordered by the operator the Seine. stylists and academic employees. innovative interior lighting system will be delivered to Saint-Etienne by Prizes were awarded in 16 categories,

4 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 5 Large order placed by Arriva. Premiere of articulated trolleybuses in Gdynia

Urbino CNG for Delivery of 30 new-genera- which enable driving off the “Trolleybuses in Gdynia have tion trolleybuses to Gdynia is traction line. In the case of the 14 become a recognisable quality Public transport operator compressed natural gas that will vehicles with a comprehensive set completed. Among these are Solaris Trollino 12 trolleybuses, trademark of green transport. Arriva has ordered 54, CNG- be stored in roof-mounted tanks of electronic systems that increase the first articulated Solaris the batteries have a capacity of Thanks to the batteries, these are fuelled buses. boasting a total volume of 1700 passenger and driver safety. Trollino 18. 58 kWh, whereas the 16 articulated able to ride also on routes lacking The vehicles will roll out on litres. The CNG will be adapted for models feature 87 kWh batteries. traction lines,” notes Katarzyna Warsaw streets this year. It will the use in a combustion engine; the Solaris has been producing CNG Apart from featuring traditional This means that both types are able Gruszecka-Spychała, deputy mayor be the première of Solaris gas- commissioned models will feature buses since 2004. So far, over 1100 trolleybus drivelines, the Solaris to cover a distance of dozens of of Gdynia. “The new articulated powered in the city. Cummins engines, meeting the vehicles of that type have rolled out vehicles commissioned by Gdynia kilometres in zero-emission mode trolleybuses, which have not been highly restrictive Euro 6 emission of the factory near Poznań. are fitted with additional batteries without the use of a pantograph. seen on Gdynia’s street until now, The vehicles will transport Warsaw standard. Solaris will equip the will carry nearly twice as many residents on a daily basis this year. people as standard vehicles at Pursuant to the signed contract, a comparable cost of operation.” all vehicles have to be ready this Thanks to the new electric vehicles, year. Even though there are already over one third of the municipal 1500 vehicles of the Solaris brand passenger traffic in Gdynia will be operating in the city, this will mark covered by trolleybuses. the producer’s first time supplying gas-fuelled buses to the capital of Gdynia is also the buyer of the Poland. first trolleybus produced by Solaris in 2000. The “city of the The articulated Urbino 18 CNG will sea and dreams” has also claimed feature a range of green solutions the one thousand first trolleybus ensuring a reduction of pollutant manufactured in Bolechowo near emissions into the atmosphere. Poznań. The buses will be fuelled with Photo: Michał Dobras

Debut of Solaris electric bus in Lithuania Solaris at the ElekBu

The tenth edition of the mobility market. Consequently, it also participated in the panel The city of Tauragė is the first in Lithuania to buy Solaris electric low-noise and eco-friendly electric ElekBu conference, organised the presentations given during the debate “Boulevard of ideas”, where bus. On 21 March, Solaris signed a contract with the municipal bus of Solaris by the end of March by VDV Akademie, was held in conference pertained among others it showcased its accomplishments transport operator for the delivery of the Urbino 8,9 LE electric 2020. Berlin, 5-6 February. During to the experience of operators own- and new solutions in the field of which will be delivered in March 2020 at the latest. the conference representatives ing electric buses, the organisation electromobility, such as its hydro- The nearly 9 meter long electric bus of firms active in the sector of of charging infrastructure at and gen bus concept – the Urbino 12 The Solaris Urbino 8,9 LE electric Tauragė city operator UAB Tauragės will be fitted with 120 kWh batteries municipal transport had the beyond a bus depot, as well as the hydrogen, which will début in June is the first electric bus of Solaris autobusų parkas. Passengers in the charged by a plug-in using an on- opportunity to showcase their development of batteries and their (for more about the hydrogen bus commissioned in Lithuania. The city will be able to experience the board charger. Air conditioning, projects and achievements in recycling. of Solaris turn to pages 12-17). début vehicle was bought by the comfort of riding an exceptionally CCTV cameras, and a modern the area of electromobility and passenger information system will to talk about the next stages of In Berlin, Solaris set out not only provide convenience and safety of development for zero-emission the Urbino 12 electric bus, but travellers. buses and infrastructure.

The Solaris brand has been present It was the tenth anniversary for the in Lithuania since 2004. The ElekBu this year. One could not but Solaris brand has been present notice how, over the past decade, in Lithuania since 2004. There are the conference has grown in size. nearly 380 vehicles cruising around This time, it attracted nearly 60 ex- the cities of , Kaunas and hibitors. Panevėžys, including the nearly 130 trolleybuses. Over the next months, The event organised by VDV Akade- the fleet will see the addition of yet mie is an inimitable combination of another 85 trolleybuses as a part conference and product exhibition, of the order from Kaunas from last constituting a place of dialogue year. for all participants of the electro-

6 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 7 In 2018, Solaris delivered in total in Poland. All in all, Polish bus orders completed by the company Drection: e-mobility 1226 buses and trolleybuses to operators were provided with 1195 in 2018 involved supplies to: Vilnius customers in Poland and abroad. buses, which translates to a market (149 Urbino 12 and Urbino 18 Of these, 402 went to Polish buyers. growth of 50% compared to 2017 buses), Rome (90 InterUrbino 12), Thus, the company turned domestic (795 vehicles)! Brussels (63 Urbino 12 hybrid), and Last year, Solaris maintained its position of prominent European produ- leader on the market of low-floor Düsseldorf (54 Urbino 18). city buses for the sixteenth time in As for non-Polish customers, in cer of electric buses, and it generated record high sales. Alternative dri- a row, claiming a market share of 2018, Solaris supplied to them veline vehicles constituted 36% of all those sold last year. In 2018, for the 33%. 824 vehicles in total, with most th of these going to Lithuania (162), 16 time in a row, the company claimed the spot of leader on the Polish In fact, 2018 was an exceptional Germany (153), the Czech Republic market of city buses. year for the whole bus industry (141), and Italy (113). The biggest

8 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 9 Chart: Polish market of low-floor city buses of GVW>8 tonnes in 2018, in percentage terms 17,101 Milan other is the number of all 7% urich Irisbus vehicles produced by 3% Volvo Solaris Their total length amounts to 271 km 3% if set up behind the other, they would connect Milan with Zurich Scania 6% They could fit in 1,896,963 passengers at the same time. That is more than the number Solaris of residents of Amsterdam and Stockholm together Ursus 6% 33%

Autosan 2018 8% In 2018, a total of with eco-friendly 446 drivelines Mercedes MAN rolled out of our factory Amsterdam Sztockholm 17% 17%

electric buses That is nearly 40% hybrid buses of the total production It should be underscored that buses with alternative drivelines, in trolleybuses particular hybrid and electric ones, play an increasingly important role CNG buses in the sales and product structure of Solaris. In 2018, a total of 36% of all contracts carried out by the firm entailed supplies of low-emission or zero-emission vehicles. In the period summed up herein, 107 battery 14 buses were delivered to customers in Belgium, the Czech Republic, Spain, Germany, Norway, Poland, Romania, Slovakia, Sweden and Italy. Electric buses of Solaris have already covered Consequently, with a market share of 17%, Solaris was among the highest ranking European firms in the e-mobility segment. One should million not forget that the Solaris Urbino 12 electric was crowned best city “Bus kilometres of the Year” in 2017. 11 This is equivalent to crossing the distance from Earth to Moon 14 times over! The rising significance of electric in the latest solutions of buses to after-sales services offered to buses in the sales structure of for urban transport, including our customers and focus on the

Solaris is consistent with the e-mobility. Solaris is well prepared development of that segment. With CO2 CO2 long-term development strategy for this change and, within the next each year we face new challenges That is how much of the firm, as well as of the CAF few years, buses with alternative born of expectations of the market Group which is owner of 100% of drivelines will account for at least with regard to innovative solutions. Solaris’ electric buses have reduced CO emissions by 500 hectares Solaris shares. CAF (Construcciones half of the output of the Company. However, Solaris is an organisation 2 of pine forest is able to CO2 y Auxiliar de Ferrocarriles) is – We enter 2019 with ambitious perfectly prepared for that task and neutralise in a year a Spanish company group with targets and large number of secured it is able to both respond to the 10,594 tonnes so far a history of over 100 years and orders for this year. Crucially, needs of its customers, and create CO2 listed on the Spanish stock market. a significant part of these vehicles new market trends, in particular CO2 CO2 The group is focussed in the design, feature alternative drivelines in the with regard to e-mobility – Javier assembly, maintenance and supply design and production of which Calleja, CEO of Solaris, sums up the CO2 of transport solutions, especially Solaris is now a European expert. company’s plans for 2019. on railway sector. It also deals We also attach great importance

10 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 11 Clean hydrogen

Electromobility is the future of city transport, and there is no doubt as to that. Solaris was one of the first electric bus manufacturers to direct its research and development efforts towards this field and to focus on electric drivelines. Nearly a decade after the première of its first e-bus, Solaris is now supplementing its zero- emission bus range with the electric Urbino 12 hydrogen in which energy stored in hydrogen is directly fed into the driveline of the vehicle. Hydrogen technology used for power generation will enable buses to traverse even longer distances completely emission-free.

The world is facing the challenge results: it has not been able to keep of having to drastically reduce the up with the growth rate of transport emission of greenhouse gases. in Europe. The transformation of Sustainable transport could transport and larger number of zero contribute significantly to reaching or low-emission vehicles in cities this goal. In the European Union, gives hope for an improvement this particular sector is responsible of the climate worldwide, and for 30% of atmospheric emissions. even more so because means What is more, the carbon dioxide of transport based on electric generated by transport has drivelines considerably impact not shrunk compared to 1990. the comfort of travel and the life Undoubtedly, this is caused in part quality of inhabitants in existing by progressing urbanisation, by metropolises. an accelerating pace of life and, in consequence, the increasing Solaris believes that the future of need for mobility. Though quite public transport lies above all in impressive, the technological electric vehicles. Forecasts confirm advancement with regard to engine that direction of change – it is cleanliness, observed over the past estimated that over the next decade years, has not yielded the expected the share of zero-emission buses

12 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 13 in the number of newly registered all benefit from the technological about 150 such stations in Europe, vehicles will rise to nearly 60%. progress of electric drivelines and including facilities that have While environmentally friendly their components. already been planned, but are not electric buses and trolleybuses operational yet. One may, however, have almost become a staple for The advantages of hydrogen as an expect that it will be possible to the producer, Solaris is now turning energy source are indisputable. overcome these two factors over to hydrogen technology, which it Thanks to its density and lightness, the next few years, among others perceives as yet another e-mobility this element may constitute a clean thanks to subsidising programmes leg, to supplement its product range. energy source for vehicles, and it targeting that technology. In may enable them to cover a distance spite of the many challenges the Hydrogen-fuelled buses of up to several hundred kilometres. industry has to battle with, the use will allow to create Considering the fact that hydrogen of hydrogen may yet become one a complementary emission- can be produced from water in of the key elements of the energy free bus portfolio thanks the electrolysis process, we have transformation in European regions to which Solaris will be a really clean source of energy. It is and cities. This also applies to braced for contemporary also a perfect solution for operators changes in the transport sector. challenges and the diverse who have access to hydrogen needs of customers with derived from renewable sources, One of the most common elements regard to range, flexibility or from the industrial processes. in the universe, hydrogen hardly and operability of vehicles. Using reverse electrolysis, hydrogen ever occurs in pure form. At the fuel cells are relatively small in size moment, industrial scale production The manufacturer believes that the and they generate energy during of hydrogen can be carried out development of all electromobility the operation of the vehicle. That in several ways, among others by branches, be that battery buses, is why they are an ideal solution means of steam reforming involving trolleybuses or hydrogen-fuelled when a long drive range has to be the conversion of natural gas, and vehicles, should proceed in ensured. Hydrogen refilling takes of electrolysis. It is the second synergy, and that this process is little time and is quite convenient, method that raises the biggest indispensable to ensure sustainable not differing much in essence hopes, in particular when applied transport of the future. Therefore, from refilling a vehicle with petrol. in power plants that use renewable hydrogen-powered buses of Solaris The biggest challenge to-day from sources. Green energy generated in will not constitute competition for the point of view of a user is the production peak hours, when there battery buses or models of the currently high cost of hydrogen is no chance of using it fully, would The use of hydrogen may become one Trollino series. Quite the opposite: buses, as well as the relatively no longer be wasted, but it would these technologies will complement small number of hydrogen filling serve to produce hydrogen by way of the key elements of the energy each other perfectly and they will stations – there are currently of water electrolysis. This would transformation in European regions and cities. This also applies to changes in the transport sector.

14 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 15 allow to accumulate surplus green in Europe, and nearly as many The sole products of the the cyllinders by ca. 20% compared allows to increase the drive range of thanks to their wide driving energy in hydrogen, which in turn commissioned vehicles are in chemical reaction occurring to the parameters of the previous the vehicle even more. range and the short time would be compressed and carried assembly. in the fuel cell are heat and model. The set of composite tanks, needed to refill. to recipients, including fuel stations. steam. Consequently, the placed longitudinally above the The exceptionally ecological Solaris As a means of energy storage and vehicle does not generate first axle of the vehicle, allows for Urbino 12 hydrogen is the result Europe is one of the fastest energy carrier, hydrogen used in Hydrogen première any noxious substances a hydrogen storage capacity of of consistent investments of the developing regions worldwide buses would allow to increase whatsoever. 36.8 kg. A multifunctional valve is producer in zero-emission transport in terms of fuel cell technology, energy efficiency and ensure its Solaris gained its first experience installed at the end of each tank; means. and in addition, it also supports fluent operation by way of a smart in hydrogen when it designed A set of 60 kW fuel cells was used this valve includes a range of safety and accelerates technological energy management system. Similar battery vehicles using fuel cells as in the Solaris hydrogen buses. elements: a solenoid valve, an The hydrogen bus with progress with subsidies, both for energy parks are already operating range extenders. As part of the JIVE As a whole, the hydrogen system emergency valve activated by high a hydrogen fuel cell infrastructure and vehicles as such. successfully, with the biggest facility initiative, Solaris has supplied two contains also auxiliary devices, temperature and an overload valve offers all the benefits It thus seems highly probable that of this kind situated in Hechtsheim, Urbino 18.75 electric to Hamburg responsible for instance for the cutting off the flow of hydrogen in of an electric driveline, the market of hydrogen buses in Germany. Work is also underway and 10 trolleybuses with hydrogen- supply of gas and oxygen at case of loss of containment of the such as reduced noise will develop dynamically, whereas to create a more efficient and more based range extenders to Riga. an adequate pressure, for the system. emission and vibrations, hydrogen itself will become the eco-friendly method of obtaining recirculation of the resource that but it ensures above fuel on which the development of hydrogen. Lately, Stanford University Now, the manufacturer is taking has not been used up, and also for In order to reduce energy use to all a complete lack of electromobility will thrive. scientists managed to obtain this its next steps towards progress, maintaining a proper and stable a maximum, the vehicle will feature emission of noxious lightest of elements from sea water. presenting the Urbino 12 hydrogen, temperature of the fuel cells during a climate comfort system with a CO₂ substances at the site The future of this technology is a completely emission-free electric operation. heat pump that allows to use waste of operation. Vehicles bright blue. bus which sees the energy stored heat from the fuel cell. This solution featuring hydrogen in hydrogen directly feed into the The newcomer of Solaris’ portfolio guarantees very high efficiency and technology also stand out Active campaigns promoting driveline of the vehicle, and in will be also fitted with a small hydrogen technology, also in public which batteries serve as an auxiliary Solaris High Power traction battery transport, are currently held on power source. The première of that which is to support the fuel cell a large scale in the European Union, bus will take place at the Global whenever the demand for energy mainly through the Community- Public Transport Summit UITP in is biggest. The battery is filled with established organisation Hydrogen Stockholm, from 9 to 12 June. energy derived from hydrogen and ENERGY FLOW Europe. This influential association through the regenerative braking, SOLARIS URBINO 12 HYDROGEN has over 100 corporate members: The electric Urbino 12 though it is also possible to recharge firms, research organisations and hydrogen is fitted with it by means of a plug-in socket. public institutions investing in a cutting-edge fuel cell Complementing the driveline is an Step 1 Step 2 Step 3 Step 4 Step 5 hydrogen. One of the ventures that acts as a miniature axle with integrated electric motors. Drawing in air Oxygen from the air Electric power and Electricity is fed The engine powers singled out by Hydrogen Europe hydrogen power plant (oxygen) and hydrogen from the water are generated into the driveline as up, the vehicle is tanks are delivered to as a result of the well as to battery moving is the JIVE project, the objective of on board of the vehicle. As for the hydrogen storing the fuel cell chemical reaction depending on which is to introduce buses using Thanks to the use of technology, the Urbino 12 hydrogen demand hydrogen technology in European advanced technology, the features cutting-edge solutions. The countries in a very short time. bus will be capable of chemical element is compressed EU subsidies for the years 2016- covering up to 350 km on in gaseous form at a pressure FUEL CELL 2020 cover the deployment of 142 a single refill. of 350 atmospheres into 5 new- O2 hydrogen buses, with another 450 generation tanks placed alongside vehicles scheduled to be allocated In a hydrogen fuel cell electric the bus roof. Thanks to the use of H₂O during the next subsidising round. power is generated in a process type-4 hydrogen tanks, engineers

There are currently nearly 80 buses called reverse electrolysis and then of the Solaris Technical Office POWER GENERATION driving on hydrogen in operation passed on directly to the driveline. managed to reduce the mass of HYDROGEN TANKS HYDROGEN REFUELING

TRACTION BATTERY H₂

RECUPERATION ELECTRIC ALE WITH TWO INTEGRATED MOTORS

HOW DOES THE HYDROGEN FUEL CELL WORK? Upon reaching the catalyst, the hydrogen splits into protons and electrons. Only protons permeate the PEM membrane, crossing over to the cathode. Electrons created as a result of the hydrogen disintegration are then conducted to an external circuit in the form of an electric stream. The protons that went through the membrane, returning electrons, and the oxygen from the air combine, create water and heat.

16 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 17 It is with our experience and the reliability of our products that we want to maintain our e-mobility leader position

We talk to Javier Calleja, CEO of Solaris, about his plans for the next months, about the transformation of public transport, and about the challenges operators will face in the future.

Magazyn Solaris: How do you feel passionate team works for the with CAF strengthens us in all areas about your first months in Solaris? success of this brand. Our front-line related to electromobility and team of +400 people works across energy management. Thanks to Javier Calleja: First of all, during Europe with focus on serving the the integration, we have access to these first months of my work at needs of customers and building an new capabilities, thus we are able Solaris I have realised how strong efficient collaboration with them. to offer comprehensive services. the brand is across Europe. We are For instance, we are much better present in almost every market in And that is precisely the prepared to deal with infrastructure continental Europe. Across all these goal I set myself for the projects. In addition, the new markets, Solaris is associated, next months, to make us opportunities that have opened up above all, with excellent and the best on the market in for us after joining CAF Group allow high quality buses. These eco- terms of customer service us to render services of even higher friendly and well-liked vehicles are and caring for customer quality. And this applies perfectly a resultant of the work of extremely satisfaction. to the maintenance and after-sales committed people and close services network. We are constantly cooperation with our customers. MS: What has changed for Solaris working on perfecting our offer From the very beginning Solaris has after it joined the CAF Group? and services in this area in order been listening to the needs of its to provide our customers with the clients. It is for them that our team JC: Above all, the change has made highest quality possible. Being part is building buses. I must emphasize us a stronger as a business. We of the CAF group certainly means here that one key strength of Solaris are stronger player on multiple strong support in almost every is the people and their truly client- fronts. From a technological point area and this counts as a huge centred enthusiasm. A wonderful, of view, the know-how exchange advantage.

18 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 19 MS: What impressions have team of employees in every corner accomplished nowadays, when one one of the pioneers designing buses of defects or doubts voiced by the transport vehicle manufacturers in you been shared with from the of this continent and we are able wanting to keep up with progress of this kind. The hydrogen bus will customer. the years to come? customers during these initial to provide operators with low- and competition, has to run rather perfectly complement our range months? and emission-free buses tailored than walk forward? of zero-emission vehicles. Another It is with our experience and the JC: European transport is now to their needs as well as with the novelty will be a bi-articulated reliability of our products that we undergoing significant transforma- JC: I meet up with customers on infrastructural facilities. JC: We are, of course, always on the trolleybus designed mainly for the want to maintain our e-mobility tion. Public transport operators a regular basis and I pay careful forefront when it comes to latest BRT routes. We are also working on leader position. That is also what have the opportunity to use the attention to their needs. And yet, But what is more, thanks innovations, constantly working on the implementation of autonomous public transport operators seek the potential for change to increase I have observed similar concerns, to its experience in the technological development of solutions for our vehicles, we most. the share as well as the number of related to the changes in transport e-mobility, Solaris is able our electric buses. For instance at have already got advanced driver- passengers using public transport, and the shift towards electromobility, to offer something more Busworld, we will show the bus with assistance systems (ADAS) on offer, MS: Europe has put battery bus including buses. New transport among operators in many European – better operability and the new generation of batteries. At and we keep working on perfecting technology to the test and it has means and modes of travel are countries. This is a big change for reliability of its products. the UITP exhibition in Stockholm, batteries. taken to it. Now, European cities emerging. You may have heard operators and I assure customers we will celebrate another premiere are entering the stage of large opinions stating that this will have that Solaris is an ideal partner MS: Solaris is currently one of – the Urbino 12 hydrogen bus which Having said that, introducing an calls for tender. Is Solaris ready a negative effect on urban transport. for them and that we are ready to the leaders of electromobility will be propelled with energy derived advanced technology is extremely for the task and the rising need for Some have actually augured that help them to navigate through this in Europe, and it aims to keep from hydrogen. This is an extremely important for the manufacturer. e-buses? public buses will lose its relevance transition. We have a wonderful that position. How can this be advanced technology and Solaris is The premieres of new products in transportation within 20-25 years. are undoubtedly milestones on JC: Large contracts are crucial I for one disagree with that opinion, the development path. However, to reach the goal of reducing and I believe quite the opposite is we want to pay even greater carbon dioxide emissions into the true. attention to delivering excellent atmosphere. Let us remember that quality electric to our customers. transport is responsible for around I think that operators The battery vehicles have been a ¼ of CO2 emissions in the European and the whole industry part of our offer for several years Union. Large tenders will help to stand a good chance to and we would like to maintain the accelerate the transformation of widen their market share, position of leader in electromobility public transport towards one that is provided they really give above all thanks to the reliability of more environmentally appropriate. users and passengers our products. That is also what we adequate solutions: better want to focus on at the moment: Many firms on the market are able service, improved travel the improved operability of buses. to land small contracts for the comfort, and adjustment Our vehicles stand for tried and delivery of electric buses in Europe. to their needs and tested, reliable technology. Serving However, there is only a handful expectations. routes in 57 cities in 17 European of producers who are capable of countries, the Urbino electric executing large deals. Doubtlessly, The climate policies gradually have traversed nearly 11 million Solaris is one of them. imple-mented by metropolises kilometres so far. These kilometres will result in fewer cars entering signify valuable experience and MS: What about diesel buses? city centres. Such services like car- they enable us to build buses which They still constitute the majority sharing, e-hailing or micromobility successfully operate on routes in of vehicles ordered by European will indeed cover part of the frosty Finland and sweltering hot public transport operators. mobility needs, but I also see Barcelona. We offer our customers a huge opportunity for public a product tailored to their needs, JC: Vehicles with engines meeting transport in that transformation. both in terms of the vehicle itself the Euro 6 standard still play Today’s question is: how can and its equipment, as well as the a significant role in European operators react to the demand and charging modes and the necessary bus fleets. The Euro 6 standard is convince people of the benefits of infrastructure. extremely restrictive and exhaust public transport? Solaris may help emissions of vehicles equipped operators respond to that need To increase the performance of with compliant engines undergo and use the opportunity it brings. our electric buses even further, a thorough purification process. I personally predict that a bright Solaris offers the customers the These are highly efficient drivelines future lies ahead of city transport innovative remote diagnostics and they still constitute a relevant in general, and of city buses in software, the eSConnect . This truly part of our sales. And we are particular. excellent tool allows us to monitor definitely going to continue offering the performance of electric buses, well-tried, reliable Urbinos with the condition of the batteries and diesel motors to our customers. of other systems, en route and all in real time. The programme MS: What do you think city transport allows us to immediately respond will look like in 10 years? What are and to intervene remotely in case the biggest challenges for city

20 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 21 Direction UITP

The global summits of the UITP, the world’s biggest organisation for public transport stakeholders, is an excellent platform for the exchange of ideas with a whole range of experts, users and producers of the sector. This year the UITP Global Public Transport Summit will be hosted by Stockholm where from 9 to 12 June 2019 representatives of all kinds of municipal and regional public transport will showcase their latest products, in a summit agenda that combines debates, plenary session and trade fair exhibitions.

The UITP fair in Stockholm will hydrogen (more on the vehicle on leaders of the e-mobility market become the stage for carefully the pages: 12-17). obliges the firm to think beyond the selected vehicles made by Solaris. product itself. Consequently, during The choice of the première vehicles Solaris has been actively the plenary sessions scheduled for and technologies reflects trends participating in the global shift of the summit, Solaris experts will in line with which zero-emission public transport towards solutions relate about solutions that ease vehicles constitute not only the that take heed of the environment, the handling of vehicles over their future of sustainable public through the dynamic development whole life-cycle, starting with the transport but are already an of its products, in particular in preparatory process, proceeding integral part thereof. That is why the area of electromobility. Apart with the efficient use and also the the company’s stand will present from attending the UITP exhibition, re-use of resources, in accordance two fully ecological propositions representatives of the firm will take with the zero-waste rule. We also of the producer: a battery Urbino part in debate panels during which encourage you to read more about 12 electric and a complete novelty they will showcase a wide range the research the effects of which we – a model powered with electric of competence focused on ultra- will see during the UITP summit. power derived from a hydrogen modern technologies used in public fuel cell – the Solaris Urbino 12 transport. Being one of the European

22 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 23 The leitmotif of this year’s event is the “Art of Public Transport”. How CAN-bus talk to us? Digital innovation in This topic is supposed to highlight the significance of collective transport for the planning of the cities of the future; in those public transport cities, in line with the intention of the organisers of the event, 11 June, 2:30 pm -3:30 pm. every representative of the chain: expert – producer – supplier Hall A. Expo session: “Connecting buses for smarter mobility” – operator – city hall – should play the role of a visionary that is supposed to unite people into whole communities. Michał Pikuła DIRECTION modern art Director for Bus Development A natural consequence of the electromobility revolution is the increasing Pursuant to the concept that design and the assembly of public need of customers for database systems that are a rich source of information transport vehicles is not only a handicraft, but actually an art about a vehicle. Access to such material may be of huge significance to the efficient management of fleets in a variety of conditions. That is why public form – the art of applied arts – which have been constituting part transport operators have expressed their interest in efficient diagnostic of the Solaris’ DNA for years and which sets out new directions solutions using remote diagnostics systems. The remote connection with of measures at each stage of the construction of vehicles. “We a vehicle opens paths towards the effective diagnosing, or even prevention believe that the art and design of public transport vehicles are of, defects. In response to market needs, Solaris has devised a system concepts that are intrinsically linked with each other,” Javier that allows to track electric buses, check their operating parameters, Calleja, CEO of Solaris Bus & Coach S.A. remarks. Since, just like and supervise the correct work of strategic on-board devices. Apart from two years ago at the Busworld fair, the stand of the producer monitoring operations, the eSConnect system also allows for the efficient will host also an exhibition of Polish contemporary painting, management of a collection of data. prepared in collaboration with the head of the university studio Łukasz Chełchowski for drawing, prof. dr hab. Maciej Przybylski, of the University of Head of the Electric Systems department Arts in Poznań.

See you at our stand A1100

Electric bus? Yes! But what kind of bus? The art The second life of batteries – possible of choosing the best e-mobility solutions applications as energy storage systems

11 June, 9:00 am -10:30 am. 11 June, 3.30 pm-4.30 pm. Hall A. Expo session: Various solutions for the deployment of electric buses Poster session: “E-buses for masses”

Mateusz Figaszewski Michał Sierszyński Proxy of the Managing Board for The electrification of the city bus fleet is a challenge requiring an individualist Head of the Advanced Technologies Solaris’ experience as a leading manufacturer of low and zero-emission the Development of Electromobility approach. That is because there is no single solution responding to all needs department vehicles entails huge responsibility and this obligates the firm to undertake and PR of bus operators. During a panel debate, experts of Solaris will present steps aimed at the protection of the environment – not only at the stage of the Feasibility Study, a special instrument of their own design created to creating vehicles. That is why, during the analysis of a vehicle life-cycle, much carry out complicated analyses and calculations of target parameters for attention is paid to the traction batteries. The feasibility studies undertaken electric buses, based on various input data provided by the operator. In by the firm allow to estimate the individual service life of batteries in a bus, the end, this tool provides the client with the configuration of the best but they also indicate potential possibilities of its re-use. One of these operational solution. Selecting the correct type of battery, using charging possibilities involves stationary energy storage systems. Studies carried out infrastructure adequate to the requirements and topography of a city, and to verify market needs, as well as the technical requirements, have allowed the design of many additional functions are what allows e-mobility to reach Solaris engineers to create a design of standardised batteries which, after for reliable and bespoke solutions. Basing on their extensive experience in having fulfilled their purpose of energy storage in electric buses, may find the introduction of electric buses to public transport, engineers of Solaris a different use in other fields, without having to modify the batteries. Agnieszka Domeracka Bus & Coach S.A. have already carried out over 2000 such analyses for nearly Advanced Technologies Team 400 different cities.

24 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 25 The electric bus market in Europe much like the demand for similar responsibilities of the producer will is continuously developing. In projects will only grow further. encompass inter alia connecting the first quarter of 2019 the According to projections made the charger and the charging Turnkey solutions number of electric drive vehicles for the programme ZeEUS (Zero mast on premises indicated by commissioned so far and of those Emission Urban Bus System), run the customer, as well as drafting already delivered to European by the International Association up and implementing the design countries reached 4300. Orders of Public Transport (UITP), in 2020 of the building and technical for electromobility for e-buses, too, keep rising every battery vehicles will make up infrastructure. year. In order to maintain its over 20% of all newly registered market leader position among buses, whereas in 2030 it will be “Maxi” contracts constitute the last European producers of electric over 45%. So there is much to type of agreements. The execution of buses, Solaris has to continuously compete for. One can differentiate such agreements entails the widest broaden its product range. This is between three types of turnkey scope of tasks for the producer. also necessary in order to meet projects, depending on the level Apart from the aforementioned expectations of a customer base of involvement of the producer in services the contract covers also that is increasingly aware of its work consisting of the delivery of the construction of yards, roads, own needs. For some time now, electric bus charging infrastructure. buildings or substations. The tasks the company’s portfolio has been of the contractor include obtaining As electromobility is becoming increasingly popular and readily available expanding not only through the The first type of these, called mini all necessary permissions for addition of ecological vehicles, but contracts, are least engaging for the use of charger infrastructure for public transport operators, expectations of carriers regarding product also with regard to infrastructure the engineers from Bolechowo, and the handover of objects for quality are growing. Hence, among others, the operators interest in turnkey and legislative solutions needed to and they concern electric buses operation. tenders, encompassing the purchase of both vehicles and infrastructure electrify fleets. delivered without infrastructure. For this type of tenders, the role of Solaris is currently carrying out needed to recharge electric buses from the same supplier. This, in turn, Turnkey solutions signify the producer is limited to carrying a midi-type contract for the marks a new challenge for e-bus producers. Responding to market needs, projects where a producer out Factory Acceptance Tests for Brussels-based operator STIB. The takes full responsibility electric buses while the latter supply of 25 Urbino 18 electric Solaris extends its offer to services and products, also in this sector. not only for the supply are still on the premises of the to the capital of the European of vehicles, but also for production plant. In the course of Union is at present one of the charging stations and the the Factory Acceptance Test (FAT) biggest one-off orders Solaris execution of construction workers check communication has received for electric vehicles. works, including the between the charger and the vehicle Solaris will soon also commence handling of necessary and whether batteries respond the execution of another “midi” paperwork, such as adequately when being connected type project, for the supply of two building permits or permits to the charging device. The test is Urbino 12 electric buses to German for the use of charging applied in the case of all contracts operator Freiburger Verkehrs AG. infrastructure. for electric buses and it allows to The portfolio of the Bolechowo- quickly detect any conceivable based manufacturer already For the awarding party this irregularity. includes one maxi-type contract, means the comfort of concluding too. The contract for the supply of only one contract and receiving “Midi” type contracts cover a much 10 Solaris Urbino 12 electric buses a comprehensively prepared and wider scope of work. In the case with charging infrastructure for the executed project. And it seems very of these contracts, the contractual City Hall of Rzeszów was completed at the beginning of 2019. BRUSSELS – electric buses fed with power from the metro network

25 articulated electric buses chargers, which the buses will be delivered by Solaris to Brussels attached to after completing their will run on the route of bus line run on a route. 64, connecting the city district of Bordet with Porte de Namur, located In line with the signed contract, almost in the city centre. the producer is obligated to supply charging infrastructure, but it will Carrying out the order for the not carry out any construction customer STIB in Brussels, Solaris works. Earthworks are carried out by is required to deliver, install and the customer – in accordance with launch the entire bus charging the documentation commissioned infrastructure, covering two panto- by Solaris and drafted by the firm graph chargers at each bus terminal, Schaltbau, which was appointed dedicated to charging buses during the general contractor for the the day, as well as 24 overnight construction works.

26 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 27 project involved the construction of The investment at Grottgera electric for Rzeszów will allow not a parking lot for 10 buses, as well as street entailed slightly different only for pantograph charging, but the conversion of outdoor medium challenges. The bus station is will also feature a plug-in device, and low voltage power lines into located in the city centre, thus enabling the recharging of buses lines buried partially underground. requiring the contractors to, during longer stopovers, by means The same location saw also the among others, obtain permits of bus terminal chargers. assembly of medium voltage poles from the conservation officer for and a transformer station, as well architectural work and the erection Turnkey contracts are certainly very as the installation of low-voltage of new buildings in the existing appealing solutions which many cables for lamp posts and power urban space. For this very reason operators already benefit from. poles feeding electricity into the the covers of the masts and of the The comprehensive handling of BRUSSELS bus chargers. charger were given a very interesting orders for electric buses imposes – 24 plug-in chargers (20 kW) décor. The charging infrastructure a whole range of completely novel The charging infrastructure itself itself consists of two 0.4 kV electric tasks on car manufacturers, but – 4 pantograph chargers (420 kW) consists of 10 direct current (35 kW) power connections, about 70 m it may be expected that many bus terminal chargers. A complex long, two chargers with a capacity municipal operators will go for this – 25 Urbino 18 electric buses redevelopment of the medium of 300 kW, and two charging masts, type of contract in the future. The and high pressure gas main connected to the chargers with solution is particularly convenient was also indispensable for the a DC power line. Rzeszów went for for the customer who, by signing an purpose of this investment; it was vehicles adapted to frequent and agreement with a single contractor, also necessary to design a storm fast charging sessions, every 25 obtains a guarantee for the drainage system with road gullies km or so. Inverted pantographs execution of the entire service. For and also storm drain connections have been mounted on the masts; Solaris, the experience derived from with an outlet releasing the run- during the charging process these the comprehensive implementation off into the nearby river Wisłok. pantographs are lowered onto the of orders in Brussels, Rzeszów, and Piling up an embankment along bus roof, and, when the bus is taking soon also in Freiburg, constitutes the river shoreline turned out to a break at the terminal stop of its a priceless advantage over Porte de Namur and the bus depot tonnes promises to be an awe- be a particular and exceptionally route, they recharge the batteries in competitors. Haren will each see the setup inspiring sight. Two fast chargers, challenging building task. a matter of minutes. The Urbino 12 of 2 direct current fast chargers a transformer, and additional (capacity of 420 kW), with contact fittings responsible for, e.g. cooling, hoods for pantograph charging will be placed inside of that station. and transformers. Furthermore, RZESZÓW 24 chargers with a power of 20 kW Earthworks on location in Brussels will be placed in the same bus have already been commenced, as – 2 pantograph chargers (300 kW) depot, and, interestingly, these have the deliveries of the charging – 10 plug-in chargers (35 kW) will recharge the batteries of the equipment. The client has also Urbino 18 electric buses, using already received the components – 10 Urbino 12 electric buses pantographs. The chargers installed which are to be installed in the in Porte de Namur will draw power technical room situated at the directly from the power grid of the metro tunnel. Above-ground local metro. For that very reason, installation works on a large scale and owing to the site’s location commenced in January; in Porte de almost right in the city centre, this Namur itself, construction began seems to be the most challenging a month later. part of the contract. The supply of a 7.2 m x 3 m station weighing 50

Rzeszów – maxi service

The project Solaris carried out charge of the expansion of a bus for the City Hall of Rzeszów (UM depot at Lubelska street and the Rzeszów) covered the delivery of construction of a fast charging ten modern electric buses, as well station in the immediate vicinity of as the complete implementation the bus terminal at Grottgera street. of charging infrastructure, i.e. both The range of works scheduled for construction and supply services, the Lubelska street site consisted of of charging devices, including obtaining environmental decisions the assembly of these devices and the necessary construction and their launch. Solaris was in and conversion permits. The

28 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 29 Electromobility in public transport is entering a new stage of development

When, back in 2013, the first custom-made Solaris Urbino electric rolled out on the streets of Klagenfurt, electric buses were still treated by many as a technological novelty, though few anticipated that they would become a popular means of transport very soon. Now, as clean air is becoming an increasingly urgent problem, and city transport no longer focuses only on carrying passengers, but also on ensuring as much travel comfort as possible, electromobility in public transport is developing extremely fast.

30 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 31 Umeå

The field of urban mobility is undergoing profound changes – both in the approach of passengers, as well as in technologies used. 50 European cities have signed the With every passing year, more and more attention is being paid to challenges related to air quality in cities. Authorities of many Oslo ‘Clean Bus Deployment Initiative’ conurbations declare intentions of limiting pollutant emissions, among others through the creation of appealing alternatives to – a declaration of intent on individual transport. One of the options available in this regard Akerhus promoting large-scale deployment of clean, alternatively fuelled buses. are electric buses: they do not produce exhaust emissions, use Many of the metropolises have less energy and considerably improve travel comfort, which is opted for electric buses. why this technology is winning advocates in many cities. Gothenburg Aberdeen Kungsbacka 50 European cities have signed the its understanding of the changes

‘Clean Bus Deployment Initiative’ – that occur in urban communication, Copenhagen a declaration of intent on promoting Solaris is able to create innovative, large-scale deployment of clean, environmentally friendly and alternatively fuelled buses. Many comfortable vehicles, adapted to Gdynia of the metropolises have opted for the individual needs of various Pomeranian Voivodeship electric buses. operators. And so, over the next year North Hamburg or so, another 30 electric vehicles of Brabant For instance, London City Hall the Bolechowo-based manufacturer Arnhem-Nijmegen Berlin Warsaw decided to stop buying con- will be delivered to Berlin, a city Antwerp Bristol ventionally powered buses Solaris already provided with 4 London Düsseldorf starting from 2018. What is more, Urbino 12 electric buses in 2015. Radlo Brussels authorities announced that as of Operators from Hamburg and Rzesz w 2037 the whole city’s fleet, currently Brussels, whose fleets already amounting to over 9,000 vehicles, include electric vehicles and who is to be emission-free. Hamburg use these on a daily basis, have has a similar approach, having also decided to expand their fleets Ile de France Burgenland committed to buying exclusively by adding more electric buses. electric buses, starting from 2020. Maribor Berlin, Brussels or even Milan, too, More and more calls for tenders are Friuli Venezia Ljubljana La Rochelle Giulia Zagreb plan to replace their fleets with made not for a few but for dozens Milan zero-emission vehicles. Thanks of vehicles, an example in case Rijeka to such bold decisions, quiet being Cluj Napoca which started Bordeaux and ecological electric buses off by ordering 11 Urbino electric, Pisa are becoming an important part and then expanding the framework Nice Catalonia of transport systems in many contract in the following months Basque Country Sofia agglomerations across Europe, thus adding 30 more buses of the same model. Castile becoming a real cityscape fixture. Aragon Maia Barcelona Naples By becoming the everyday reality of However, what is most striking Community of Madrid an increasing number of European for this stage of development of Torres Vedras conurbations, electromobility in electromobility is that last year, for Castilla Valencia urban transport is entering the the first time ever, huge tenders –La Mancha next stage of development. Cities stipulating the delivery of over that have already experience with 100 vehicles were organised. One Murcia electric buses having ordered them of these breakthrough orders, in previous years, are now holding assuming the supply of 130 electric tenders for more of these vehicles. buses, will go to Warsaw. The Nicosia Solaris is one of the seminal second pioneering call for bids was Electric drives partners for carriers that bet on announced by the authorities of dynamically growing Larnaca zero-emission transport. In 2018, Milan which decided to purchase trend in Europe Solaris ranked second in terms of 250 electric vehicles. It is thanks 2030 8% 14% 33% 7% 19% the number of registered electric to those decisions that the every third newly registered bus in Forecasts of the market share of buses of over 8 tonnes in Europe. advancement of electromobility Europe may just well be electric, buses with an alternative drive in in public transport in Europe is whereas in 2030, it could be every Europe in 2020-2030 2025 27% 17% 45% 13% 18% Thanks to its long-standing beginning to gather pace and this second bus. experience in electromobility and allows to assume that, by 2025, *Source of forecast: ZeEUS/UITP(VEI) – 2017 Diesel Diesel-Hybrid Electric Hydrogen fuel cell CNG / Bio-gas

32 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 33 Model success

Having made its first appearance Designed and built by Krzysztof range of technological solutions in May 1999, the low-floor Urbino Olszewski and his closes associates, have been used in them, including turned into one of the most the Urbino vehicle family was alternative drivelines. In 2006 the popular bus models in Europe in shown to the public first during the Urbino became the first European, two decades. By staying ahead of automotive fair in Poznań in 1999. serially produced hybrid bus. In trends in the automobile industry, Over the past twenty years, the low- 2011, the bus was equipped with the vehicle combined state-of-the- floor buses dubbed ‘jamnik’ (Pol. an electric drive, becoming one of art technologies, high production dachshund) have found homes the first to feature that drive on quality and bespoke solutions in over 750 cities in 32 countries. the Continent. Of the over 17,000 adjusted to expectations of even Millions of passengers travel on Urbinos already manufactured, the most demanding customers. those buses every day. over 400 are fed exclusively with The Solaris Urbino brand is an electric power from a battery. And undisputed success of Poland’s The model was subject to several so, the model success continues its automotive industry. generational changes and a wide journey.

Solaris Urbino on the day of its world premiere in May 1999 during the motor show in Poznań

Solaris Urbino AD 2019 – in the picture the most innovative model in Solaris portfolio – a fully electric bus

34 / Customer Magazine / Spring 2019 Even though it is easy for a producer to talk about the advantage of their offer, Solaris can cite concrete evidence for the support of the advantages of Optiline. Parts of the brand have made it to 23 coun- tries in Europe, but also beyond Europe. So they had the opportunity to check out in varying climatic conditions, used by customers who Optiline had diverse requirements. Solaris has supplied over 15,500 sets of brake pads, and nearly 22,000 types of filters, to those custom- ers. The number of buyers of Optiline has been rising steadily, but package of benefitsof Solaris’ own brand a large part of these are customers who come back regularly with new orders for Optiline items.

Solaris’ own line of spare parts bears the brand name Optiline. This is yet another step towards ensuring efficient bus maintenance after their deli- very to the customer, even long after the guarantee has expired.

The wide range of vehicles that a unique combination of compo- which is why it now can ensure after- Solaris has on offer comes in re- nents that determine the specific sales solutions for its vehicles. One sponse to the varied needs of its operating characteristics. Solaris of these is the line of original spare customers. Each of the vehicles that has been gathering experience in parts – Optiline. roll out of the Bolechowo factory is bus maintenance for many years,

By launching the Optiline brand, Solaris has put its customer in the spotlight. That is why the whole offer was designed in such a way as to generate as many benefits to the recipients of prod- ucts as possible. So what can you gain by going for an own brand of spare parts? Here are a few examples.

100% product customisation. Optiline parts have been designed to ideally fit the operating requirements of the Urbino. So these are not universal substitute available on the market, but components that take into account the characteristic features of Solaris vehicles. All designs were created by the Technical Office of Solaris, i.e. experts who know every vehicle of the Urbino family from the first weld.

Operation quality and costs. Thanks to the good quality and ideal adjustment, these parts protect the vehicle components in a particular way, reducing the wear and tear and extending intervals between each repair. This is evidenced by the performance of brake pads, for instance; the best performance was recorded in Włocławek where the Optiline brake pads, having been in operation on a distance of 186,000 km, did not need replacing.

Purchase costs. The costs of purchase of Optiline items are lower compared to those of many other parts offered on the market. Solaris also closely monitors quality and pays great attention to the compliance with the original design.

Ecology. Both the components of the mixture in the brake pads, as well as the filter medium are selected so as to minimise their impact on the environment as much as possible. For instance, cellulose paper is used in most filters, their metal parts have been reduced, and in several items the parts are connected without any glue. All of that facilitates their use, but also limits the impact of production processes on the environment.

Availability. Solaris endeavours to make Optiline goods available instantly for dispatch. This is a huge competitive advantage, especially in the face of a market upswing contributing to a boom on the bus market.

36 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 37 Progressive Optiline the bellow to the road surface. in diverse atmospheric conditions. air bellows for a new This ensures great tyre grip at all Optiline air bellows have been times, which decidedly reduces the designed to counter problems that generation Urbino risk of skidding. Variable pressure most often plague such devices. Optiline family stabilises the bus body, absorbing For instance, the metal end caps Customers have been receiving shocks during drives. This increases of the air bellows have received the fourth generation of Urbino the security of passengers and their a double corrosion protection layer buses for five years now. That is comfort. The stabilisation of the bus to help them better master difficult getting bigger why more and more vehicles reach body limits tremors of equipment road conditions in Scandinavia in a stage where routine maintenance and thus also reduces noise in the winter. The rubber part of the air becomes indispensable. The repla- passenger compartment. bellow has been made of a special cement of consumables extends compound designed to maintain also to suspension bellows. This The effective protection of the the right hardness for temperatures component is of huge importance vehicle structure helps reduce ranging from -60°C up to +70°C. since it determines the travel the wear and tear of components. This allows the Optiline air bellows comfort of passengers and drivers. Progressive Optiline air bellows can to stay adequately hard during heat Ensuring comfortable travel condi- thus lower costs of maintenance in waves in southern climates, and The product line of Optiline has been gaining new customers for several tions is a priority for Solaris. That is measurable terms. What is more, remain elastic in the freezing cold why the engineers from Bolechowo the test-proven quality of the of winters in northern Europe. years now; for existing clients, it has become a staple purchase. However, have gone for a constructional product allows to extend the period Solaris does not want to stop at this and strives to cater to the needs of its solution of their own design – between one spare part exchange customers. Having attained an established position as producer, Solaris is Optiline air bellows which cater and the other. Laboratory tests perfectly to the operational have shown that the lifetime of the able to take further steps and to develop the product family. Last year, we parameters of new Urbino buses. Optiline air bellows is equivalent welcomed two Optiline novelties. Two types of air bellows, for to 9 million test cycles, which different types of axles, are on offer; corresponds to 900,000 km of road both of these are designed for the use. new generation Solaris buses. The new Solaris Urbino drive on The new generation of modification consists in excluding other components of the brake Optiline air bellows are progressive roads all across Europe, so by proxy, one of the mixture components system. Moreover, thanks to this because they feature a sensor the parts dedicated to these buses Optiline brake pads and in changing the proportion incision, the tension on the brake that adjusts the amount of air in have to be resistant to wear and tear of other components. This minor pad surface is evenly distributed Brake pads were what started the innovation has had a huge impact and thus the risk of the cracks Optiline product line. Thousands on the elasticity of the friction appearing on the lining surface is of brake pads have been supplied material. The new compound is reduced. to customers, and the millions of characterised by lower hardness kilometres of road on which these and higher compressibility, which The new generation of brake pads pads were in use have served to makes the surface of the brake pad was thoroughly tested in various broaden the company’s know- adapt better to the shape of the conditions: in laboratory tests, on how. Using that experience, the brake discs, as a result of which test tracks and in actual operation producer has implemented a range there is less noise created by the of the vehicle on routes in differing of improvements which allowed to parts moving along each other. What weather conditions. Positive further boost their performance. is more, the improved elasticity feedback from tests confirms that Consequently, in autumn last year, reduces the wear and tear of the the Optiline brake pads made the existing version of our Optiline pads, while also better protecting for a great driving experience of brake pads was replaced with a new the surface of the brake disc. customers and safe braking. generation. Eliminating one of the components also has a strong environmental In what way do these exceed their impact – the dust generated during predecessors, you might ask? They braking is much less harmful to the make less noise, are easy to install environment. and environmentally friendly, but they are just as efficient One more novel solution applied and durable. These targets were to the new generation brake pads achieved by way of a few, subtle is a central incision made to the constructional changes. lining. This incision serves as a vent for dust particles and gases The most crucial one was produced during braking. Thanks introducing perfected friction to this solution, the discharged material. It is much alike to the contaminants are rerouted in such one used before, though the a way as to limit their spilling onto

38 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 39 ‘Share Your Know-How’ Programme

The Foundation and students and employees of the Adam Mickiewicz University in Poznań started a project called “We share our 7 years know-how” in January 2019. In line with this programme, students of the university have carried out a series of workshops for pupils of “Green Dachshund” Foundation of the group of Special Schools (ZSS) in Kowanówko.

In November 2011, Solaris established its charity “Green Dachshund Foundation – for the rescue of the defenceless”, taking up a new role as its founder. Since then, the charity has received hundreds of applications for help, and it has assisted over 70 persons or community organisations.

The Foundation provided help for the operations of the organisation there are also more and more the first time in April 2012. So far, receives remuneration or reward concepts on how to help those most over 70 beneficiaries have received of any form for their activities and in need of it. This is certainly reason support. The Foundation is based initiative. for joy, although, undoubtedly, on voluntary service, mostly that a source of anxiety over raising of the company’s employees. Each year brings about a bigger funds which can be passed on in None of the persons involved in number of approved applications, the form of assistance.

Assistance for victims of storms in Bory Tucholskie

In August 2017, The Green Dachshund Foundation Christmas campaign in Kowanówko organised help for the victims of storms that have affected some regions of Poland. One of the biggest Ever since its establishment, the Foundation has natural disasters resulted in fatalities, people had been actively supporting the group of Special lost the roof over their heads, sometimes all of their Schools (ZSS) in Kowanówko. Every year, right before possessions. The aid provided by the Foundation Christmas, the Foundation and Solaris staffers go included chainsaws, chains, guide rails and axes which through with a Holiday Season Campaign, during were indispensable to remove the storm damage. which company employees may fulfil the dreams of the pupils. The collaboration has become a fixture on the Foundation’s agenda.

40 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 41 Information clause for Readers of the Magazine

Dear Sir or Madame, In accordance with the requirements of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter referred to as „GDPR”), we provide below information on the processing of your personal data.

[the Controller] We inform that the Controller of your personal data is Solaris Bus & Coach S.A., with its registered seat at ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska, Poland (hereinafter referred to as „the Company”). The term „personal data” includes your personal data such as contact details, and if appropriate personal data of your representatives e.g. partne rs, shareholders, board members, proxies or other natural persons acting on your Charity for inhabitants of Ukraine behalf, such as contact details. The processing of personal data is carried out on the following terms and conditions. For the citizens of Ukraine who lost their homes or found themselves in dire straits as a result of military [The purposes and legal basis for the processing of personal data] clashes, the Foundation organised humanitarian aid The Company processes personal data for the purpose arising from the legitimate interests pursued by the supplied in May 2015 and covering nearly 10 tonnes Company as the Controller of the data, including shipment of a trade journal „Magazine” in order to inform about of donations worth nearly PLN 100,000. In May, Company’s activities, events and brand news, as well as for the marketing of Company’s products (legal basis - a humanitarian aid transport set off from Bolechowo Article 6 par. 1 point f) of the GDPR). near Poznań towards Sloviansk. Volunteers of the Foundation received a very warm and grateful [Obligation or voluntariness of providing data] welcome. Providing personal data is voluntary, however failure to furnish the data may prevent us from shipment of trade journal „Magazine”.

[Transfer of data to other entities] Furthermore depending on the circumstances personal data may be transferred to other entities, in particular to companies from the Solaris Group, external service providers (including companies providing postal services, IT service providers), accountants, lawyers, auditors, courts or other entities entitled to receive them on the basis of legal provisions.

All those interested in supporting the foundation are invited [Transfer of data to a third country] to act. Sometimes one gesture, small as it may be, can mean Your personal data will not be transferred to the countries outside of the European Economic Area. a lot to others. [Storage of data] Personal data will be processed for the duration of the legitimate interest of the Administrator, untill you object If you wish to support the activities of the Foundation, to the data processing – in accordance with the retention policies applicable in the Company. The objection to we strongly encourage you to make donations onto the the processing may be lodged via email: [email protected].

foundation account: [Data security] The Company undertakes all reasonable steps to provide adequate security measures to protect 57 1020 4027 0000 1502 1007 3676 your personal data. The security measures implemented by the Company are adequate to the risk associated with the processing of personal data and comply with the IT security framework adopted by the Company and „Fundacja Zielony Jamnik – na ratunek bezbronnym”, corporate management principles and procedures. ul. Obornicka 46, Bolechowo – Osiedle, 62-005 Owińska [Entitlements] Legal regulations may grant certain rights in connection with the processing of data by the Company. In situations specified in the regulations, natural persons whose data are processed have the right to We greatly appreciate all of your support. access their data, rectify it, delete it, limit the processing of data, to object to the processing of data and the right to transfer data. Regardless of the above, you also have the right to lodge a complaint to the supervisory body, i.e. the President of the Office for Personal Data Protection.

[Contact] If you have any questions related to the processing of personal data, please contact the Company at the following address Solaris Bus & Coach S.A., ul. Obornicka 46, Bolechowo-Osiedle, 62-005 Owińska, Poland, with the note: „Personal data” or via e-mail [email protected]

[Obligation to provide information] If you provide personal data of your employees, proxies, board members, partners and other representatives, you are obliged to inform these persons that the Company has received personal data from you and has the status of their Controller and that the Company processes personal data of these persons on the terms and conditions set out above.

42 / Customer Magazine / Spring 2019 Spring 2019 / Customer Magazine / 43 DIRECTION UITP Stockholm 2019

The premiere of the Urbino 12 hydrogen on 10-12 June 2019 (stand A1100)

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