Care and Support Services Directory 2017/18
The comprehensive guide to choosing and paying for care and support Support at home • Somewhere to live • Useful contacts Assisted Home Living
“Independent living with bespoke care needs”
Assisted Home Living introduces support workers enabling people who would perhaps have had to move into a nursing or residential home to remain in the comfort of their own homes.
Phone: 01777 817720 or 07545 525 626 Fax: 01777 817720 Email: [email protected] Address: 5 Laycock Avenue, Gringley On The Hill, Doncaster, South Yorkshire, DN10 4SA Office hours are 09.00 - 17.00 Monday to Friday Out of hours and weekend please ring 07545 525 626 Contents Publications
Ageing well and staying safe 4 Specialist dementia care 43 Active living 4 Dementia Quality Mark 43 Living with dementia 5 Residential dementia care checklist 45 Staying connected 6 End of life 46 Safe at home 7 End of life care 46 Money matters 8 Living eulogies 46 Where can I get support? 9 Registering a death 47 Nottinghamshire Help Yourself 9 Nottinghamshire Care Association 47 Meals at home service 10 Financial arrangements for care 48 Connect service 10 Do I need to pay for my own care? 48 Handy Persons Adaptations Service 10 Seeking financial advice on paying for care 49 Short-term support in your own home 11 Third party payments 50 Making life easier in the home 12 Nottinghamshire County Council Care and Support Assessment 12 – Banded Fee Rates 2017/18 50 Will I have to pay towards my care? 13 NHS continuing healthcare 50 Arranging services on your behalf 15 NHS funded nursing care 51 Living at home 16 Paying for your own care in a care home 51 Telecare and Assistive Technology 16 Support for younger adults 52 Getting urgent support at home 16 Mental health and wellbeing 52 Assessment beds 17 Support to find work 53 Intermediate care 17 Brighter Futures 54 Support at home (home care) 17 Housing options for younger adults 55 Home care agency checklist 19 Short breaks for adults with learning disabilities 55 Home care providers 20 Essential information 56 Looking after someone 32 Safeguarding adults at risk of abuse Nottinghamshire Carers Hub 32 and/or neglect 56 Carer’s assessment 32 Comments, compliments and complaints 57 Short breaks for carers 33 Inspecting and regulating care services 57 Carers’ emergency card 33 Finding care options in your area 58 Crisis prevention scheme 33 Useful contacts 58 Resource for those supporting children with additional needs 33 Care home listings 61 Somewhere to live 34 Index 101 Shared Lives 34 Extra care housing 34 All the listings in this publication of care Residential care 37 homes, care homes with nursing and home care providers are supplied by Types of homes 37 the Care Quality Commission (CQC) and neither Nottinghamshire Quality in care homes 37 County Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at What happens if my relative lives outside the time of going to print. The inclusion of advertisements for homes Nottinghamshire? 38 and agencies in this Directory does not act as an endorsement or recommendation by Nottinghamshire County Council. Care home checklist 41
To obtain extra copies of this Directory, free of charge, call Nottinghamshire County Council on: 0300 500 80 80.
This Directory is available electronically at www.carechoices.co.uk. There is also a Alternative formats Browsealoud option for those requiring the information in the spoken word.
For further assistance tel: 0300 500 80 80 or visit www.nottinghamshire.gov.uk 3 Ageing well and staying safe
Active living
To encourage healthy lifestyles, prevent the Health checks development of certain diseases and reduce the risk An NHS health check only takes 20 minutes and can of falling, it is important that people aged over 65 help you spot any health risks before they become have the opportunities and motivation to be active. an issue. They are aimed at people aged 40 to 75 and they assess your risk of developing heart disease, Keeping active kidney disease, type-2 diabetes, stroke and dementia. Remaining active is a vital part of ageing well. All types of physical activity, from walking and Should any issues be identified, you’ll get plenty of gardening, to exercise classes can significantly advice and support, so you can make changes to the improve mobility, protect against ill-health, way you live. enhance mental wellbeing and lower the risk of To get a health check, contact your GP. For more cognitive decline, as well as keeping people more information, visit: www.nhs.uk independent for longer. Eating well Find out more about the benefits of being active If you eat too many foods that are high in fat and at: www.nhs.uk and try the NHS Fitness Self- sugar, and you’re not as active as you should be, Assessment to find out if you are active enough. you’re more likely to put on weight. Becoming overweight or obese increases your risk of getting If you are not used to exercising, you should start type 2 diabetes, heart disease and some cancers. gently and gradually increase the amount you do. Whether you’re trying to lose weight or just live a There are various activities to help you get and stay healthier life, eating well has lots of benefits, from active in Nottinghamshire. Find out about activities, improving your health to saving you money. clubs and groups at: www.nottshelpyourself.org.uk You can still enjoy the foods you love, by making Stop smoking some small changes and food swaps to help you cut We all know smoking is bad for you. There are lots of back. Find out more at: www.nhs.uk reasons to stop smoking and there’s a range of local support that can help you by: Staying warm Cold homes can have a significant impact on your • assessing what’s going to help you; health. Visit: www.ageuk.org.uk or: www.nhs.uk for help on keeping warm and staying healthy in • explaining what’s happening to your body as you the cold. give up; and
• offering free stop smoking aids, like nicotine Top tips for keeping warm: replacement therapy or the stop smoking • avoid going out in bad weather – if you must go medication, Champix. out, wrap up in plenty of layers; • try to be active during the day; You can get this support from Smokefree Life Nottinghamshire. • get heating, radiators and boilers serviced; Tel: 0115 772 2515 or 0800 246 5343 • use a room thermometer (your living room should Text: QUIT to 66777 be between 18-21°C); and Email: [email protected] • have at least one warm meal each day and drink Web: www.smokefreelifenottinghamshire.co.uk warm drinks.
4 For assistance with finding care and support, call Care Choices on 0800 389 2077 Active living continued
Avoiding falls • wear well-fitting shoes that support the ankle; Falling can have serious implications, including admission to hospital, loss of confidence or • take care of your feet and see a GP or chiropodist independence, distress, physical pain and even about any foot problems; death. • undertake regular strength and balance exercises,
such as chair-based exercise, dancing and Tai Chi; Falls are not an inevitable part of getting older and experts believe that the majority of falls • visit your GP, practice nurse or pharmacy if you could be prevented with tweaks to our lifestyle haven’t had your medicines reviewed for more than and environment and doing exercises to improve a year, or if you’re concerned that the medications strength and balance. may increase the risk of falling;
There is a range of preventative measures that can • make an appointment with an optician to have reduce the risk and impact of falling: your eyes tested;
• immediately mop up spillages; • avoid alcohol or reduce the amount you drink. Excessive drinking can also contribute to the • remove clutter, trailing wires and frayed carpet; development of osteoporosis; • use non-slip mats and rugs; • request a home hazard assessment; and • use high-wattage light bulbs to help you see clearly; • fit safety rails in your home, ensure paths are clear and your external doors are well-lit. • organise your home so that climbing, stretching and bending are kept to a minimum, and to avoid The Handy Persons Adaptations Service can help bumping into things; with small adaptations to the home. See page 10 for • get help to do things that you’re unable to do more information. safely on your own; For more information on falls, visit: • avoid loose-fitting, trailing clothes that might trip www.nottinghamshire.gov.uk/falls you up;
Living with dementia
Dementia is the term used to describe a range of There are varied services and community groups brain disorders whose symptoms include a decline across Nottinghamshire supporting people with of brain function and memory. The most common dementia and their carers. They include memory types of dementia are Alzheimer’s disease, vascular cafes, arts and music groups, creative therapies and dementia and dementia with Lewy bodies (a mental health services and support for carers. condition that has symptoms of Alzheimer’s and Parkinson’s diseases). To find information about dementia services and support groups near you, visit: Dementia can affect people of any age but is most www.nottshelpyourself.org.uk/kb5/ common in older people, particularly those aged nottinghamshire/directory/home.page over 65. Alzheimer’s Society also has information about services and support groups, visit: With the right support, many people with dementia www.alzheimers.org.uk continue to lead active, healthy lives.
For further assistance tel: 0300 500 80 80 or visit www.nottinghamshire.gov.uk 5 Staying connected
Feeling lonely doesn’t always mean you have no-one Coping with bereavement nearby. You may be surrounded by friends and family The death of someone close can be devastating. but still feel lonely. Everyone experiences grief differently and how you react can depend on your age, personality, You may be lonely if you: circumstances, cultural background and religious • have had a bereavement; beliefs. There is no right or wrong way to grieve.
• have moved to a different area; You may initially feel shocked, numb, guilty, angry and afraid. These feelings may change to feelings of • are missing the social contact you had at work; or sadness, loneliness − even hopelessness and concern • have health issues that make it difficult to get out. about the future.
There are several things you can do to tackle Many people worry that they will forget the person loneliness. You may want to consider joining a local who has died – what they looked or sounded like and the experiences they shared. There are some group, taking up a new activity or finding out about things you can do to help keep their memory alive: befriending services. Find details for your local area at: www.nottshelpyourself.org.uk • keep a photo album;
• save some of their special possessions; or We also have a service called Connect which can help you combat loneliness. See page 10 for more • commemorate them, by planting a tree, paying for information. a park bench, or making a donation to a charity.
Struggling to stay independent?
Feeling lonely and isolated? Get in touch for free information, advice and practical support: Bassetlaw NCHA: 0115 844 3541 Ashfi eld, Mansfi eld, Newark & Sherwood Age UK: 01623 488217 Broxtowe, Gedling and Rushcliff e Metropolitan: 0115 939 5406
Funded by
6 For assistance with finding care and support, call Care Choices on 0800 389 2077 Staying connected continued
One of the most helpful things is to talk about the people who have experienced bereavement, but person who has died and your relationship with them. many are for people who just want to socialise You may wish to talk to your family, friends, a faith/ and take part in activities. Find out more at: spiritual adviser, your GP or a support organisation. www.nottshelpyourself.org.uk
There are also many organisations for people who For more information on end of life care, registering a need friendship, or wish to get out and keep active death and civil funerals, see the information starting and busy. Some organisations are specifically for on page 46.
Safe at home
Fire safety door and window locks to the homes of elderly There are over 700 fires in homes in Nottinghamshire burglary victims. At the same time, people are given every year. Having a smoke alarm fitted could save tips on how to prevent crime. your life. Handy tips: If you have any concerns about fire safety or need • make sure all your windows and doors are locked help fitting smoke alarms, contact Nottinghamshire properly if you are going out; Fire and Rescue Service on: 0115 967 0880 or email: [email protected] • do not leave windows open unless you are in the room; Handy tips: • keep outer doors locked at all times and remove • have a smoke alarm fitted and ensure it’s tested the key; every week; • always use a door viewer/chain (if fitted) when • make sure ovens, hobs, heaters etc. are switched answering the door; off after use; • keep any spare keys to the property in a safe • keep clothing away from heaters; place; and
• ensure cigarette ends are put out; • cancel any deliveries if you are going on holiday or into hospital. • never smoke in bed;
• always keep keys in their usual place; If you have any queries about crime prevention, contact Nottinghamshire Police. • check everything’s off before going to bed and Tel: 101 close all doors; and Web: www.nottinghamshire.police.uk/advice/ prevention • keep escape routes clear of obstacles.
Doorstep crime Safe and sound We advise that you don’t answer your door to Burglaries can leave a lasting impact on victims uninvited callers, who may be selling goods or and the possibility of a repeat burglary is sometimes offering to carry out repairs on your property. the greatest fear, especially among vulnerable people. Advice for dealing with uninvited callers:
Every year, specially trained carpenters who work • if it’s someone important, they will have your for the police visit people’s homes to fit security contact details and will send you a letter;
For further assistance tel: 0300 500 80 80 or visit www.nottinghamshire.gov.uk 7 Safe at home continued
• if you feel the need to speak to the caller, speak For more information, phone: 0115 804 1147 through an opened window; and or visit: www.nottinghamshire.gov.uk/ • if you are expecting a caller, check their identity tradingstandards – any genuine trader won’t mind you taking their card and ringing the phone number from a bill/ Contact the Citizens Advice consumer service for free, confidential and impartial advice on phonebook. Don’t call the number on their card as consumer issues. this may be part of the scam. If they refuse to give Tel: 0345 404 0506 you their card, be very suspicious. Textphone: 18001 0345 404 0506 Web: www.citizensadvice.org.uk The Trading Standards service has a ‘Nominated Neighbour Scheme’ where you can request that If you feel threatened or in any danger, always one of your neighbours deals with any uninvited dial 999 and request police assistance. doorstep callers on your behalf. Approved trader scheme We work in partnership with Checkatrade to help consumers choose a trader they can trust and rely upon. All traders have undergone rigorous checks. The details of approved traders can be found at: www.checkatrade.com or by calling: 0333 014 6190.
Alternatively, ask family and friends if they can recommend anyone. It is advisable to obtain three written quotes before employing a tradesperson.
Money matters
If you need support and guidance on any financial The online benefits directory can help you find out matters or claiming benefits, there are organisations about welfare benefits and whether you are eligible. that can help; visit: www.nottshelpyourself.org.uk Visit: www.nottinghamshire.gov.uk (search ‘welfare for a list of financial organisations that can provide benefits’) or phone: 0300 500 80 80. support. You can receive benefits if you: Age UK financial advice Age UK provides a free financial information and • have a long-term illness or disability; advice service, including: • care for someone;
• options for paying for long-term care; • are unemployed or work part-time;
• Power of Attorney and/or Courts of Protection; • are having a baby; and • have a disabled child; or • assessing entitlement to state benefits. • are over pension age. For more information, phone: 0115 859 9209 or email: [email protected] For information about paying for care, see page 48.
8 For assistance with finding care and support, call Care Choices on 0800 389 2077 Where can I get support?
As you get older, you may find that you struggle stay living independently at home. with some of the tasks you used to do easily – like dressing, washing or getting out and about. This Some services to help maintain your independence Directory gives you an idea of the range of support are available at any time, without the need for an that is available in Nottinghamshire to help you assessment. These options are outlined in this section.
Nottinghamshire Help Yourself
The first place to look for support is: internet, visit your local library where staff can help www.nottshelpyourself.org.uk which lists a you find the information you need. Or you can range of care and support providers with information phone Nottinghamshire County Council on: about activities, events and groups in your local 0300 500 80 80 where our advisers can guide area all in one place. If you don’t have access to the you through the options.
nottshelpyourself.org.uk
Find health and social care support and information
0300 500 80 80 minicom: 01623 434993
For care and support services in Nottinghamshire: www.nottshelpyourself.org.uk 0300 500 80 80
For further assistance tel: 0300 500 80 80 or visit www.nottinghamshire.gov.uk 9 Meals at home service
County Enterprise Foods provides an award-winning you return from a stay in hospital, you don’t need service, delivering great value hot and frozen meals to worry about shopping. Choose from the list of across Nottinghamshire. The service offers a range competitively priced useful food items (for example of over 70 meals. Dinners are nutritionally balanced tea, milk and butter) and they will be delivered to and made with fresh ingredients and seasonal your home, along with your meal. vegetables. For more information, contact the team: County Enterprise Foods offers: Tel: 01623 490015 • breakfasts, dinners and teas; Email: [email protected] Web: www.countyenterprisefoods.co.uk • meals for special diets; • free safe and well checks; • home from hospital hampers; and • free delivery.
The delivery team go the extra mile, for example, plating your meal or bringing in the post. They provide free ‘safe and well’ checks when they visit and will call the office if you need help.
The home from hospital hampers mean when
Connect service
If you have had a bereavement, are becoming more If you, or someone you know, might benefit from frail as you grow older or your health is deteriorating the advice and support of Connect, phone: because of a long-term condition, you may find that you are struggling with daily life or feeling Bassetlaw lonely. The Connect service can help you by finding Tel: 0115 844 3541 information about local services, activities and opportunities. If needed, Connect staff can work with Ashfield, Mansfield, Newark and Sherwood you around money issues, housing problems, health Tel: 01623 488217 management and other things. This short-term Broxtowe, Gedling and Rushcliffe support will be tailored to your needs and will focus Tel: 0115 939 5406 on achieving what you want in a way that suits you.
Handy Persons Adaptations Service
The Handy Persons Adaptations Service provides carried out by professional traders who have been help and support you may need to keep safe and approved by ‘Checkatrade’ in partnership with our secure in your home with low-cost, high-quality Trading Standards Service. adaptations and small practical jobs. The traders will carry out small jobs or minor The service is available to Nottinghamshire residents adaptations to your home to reduce the risk of a aged 60 or over or who have a disability. The work is fall or help you remain living independently. Jobs
10 For assistance with finding care and support, call Care Choices on 0800 389 2077 Handy Persons Adaptations Service continued range from fitting door locks and internal grab There is a £15 fee for some works and you can have rails to changing light bulbs and putting up up to four hours of handyperson work. For more shelves. Often, very small jobs such as fixing loose information about the service or to access the carpets can prevent a fall and avoid unnecessary scheme, please contact us on: 0300 500 80 80 distress. or email: [email protected]
How do you choose a reliable tradesperson? So when you’re Checkatrade are committed to helping and need to make a confident decision when protecting consumers by finding traders inviting trades into your home. thinking about they can trust and rely upon, that’s why Our trades and services have been vetted choosing your next we support the Think Jessica campaign to high standards. In fact a minimum of 18 who also work to protect the vulnerable tradesperson, take considerations are carried out including ID, in their homes. references, insurance, qualifications and the guess work out We understand that it can be difficult professional memberships. Then we monitor of your decision and finding a reputable trade, which is why since their work on an ongoing basis by collecting 1998 Checkatrade has been a FREE service feedback directly from you, their customers. don’t be the victim giving you the background information you of a rogue trade.
FIND US AT CALL US ON www.checkatrade.com 0333 0146 190
In Partnership with Nottinghamshire County Council
146632 Checkatrade - Care Choice Advert_V6.indd 1 16/03/2016 14:38 Short-term support in your own home (reablement)
If you are struggling with everyday tasks at home (for For more information, visit: www.nottinghamshire. example getting dressed or washed), or if you have gov.uk/adultsocialcare or phone: 0300 500 80 80. had an accident or illness, our reablement team may be able to help you to regain skills and confidence so you can live as independently as possible.
Reablement is a period of free short-term support and our team of staff can help you by: • suggesting different ways of doing things; • offering small items of equipment to make tasks easier; and • telling you about other kinds of help you could get and different ways you can pay for it.
For further assistance tel: 0300 500 80 80 or visit www.nottinghamshire.gov.uk 11 Making life easier in the home
If you are struggling with tasks such as dressing, Anyone thinking of purchasing any of the more cooking or washing, our new occupational therapy expensive mobility aids, such as a stair lift or mobility videos can help. This series of short clips informs you scooter, should shop around and get different quotes about simple and inexpensive equipment that is before buying. There is also some consumer advice available to keep you living independently at home. on: www.nottinghamshire.gov.uk/business- community/trading-standards/consumer-advice/ Items like cooking baskets, bed levers and chair problems-with-goods raisers can make life much easier for people who are struggling to lift, bend, stand or sit because of their age or disability. Each video shows how the equipment works and includes a link to where it can be bought. Watch the videos at: www.nottinghamshire.gov.uk/equipment
We have occupational therapy clinics around the county where people can get advice about the types of equipment or mobility aids they may need. People can make an appointment at a clinic, or get advice over the phone, by contacting us on: 0300 500 80 80. Care and Support Assessment
We suggest that, initially, you look at the information We follow national, government-set regulations when starting on page 9. There are various services deciding who is eligible to receive community care available to help you which are listed on: support funded by the Council. The regulations are www.nottshelpyourself.org.uk there to ensure that all councils make decisions about who gets help in a similar way. We have also given details of support services you can access without an assessment. If you are eligible for support, we will:
If, after exploring these options, you feel you • encourage you to find solutions, if possible, by may need more support to live independently at providing you with information and advice; home, you might need to have a Care and Support Assessment. This will allow you to explain the things • consider, with you, how people around you can you are finding hard and discuss with us how we help (for example, family members, friends and local might be able to help you. organisations);
The aim of the assessment will be to help you regain • provide help for only as long as it is needed to enable or maintain independence and we will work with you to become, and stay, as independent as possible you and your existing support network to try to in your home; and achieve this. • meet your needs in the most cost effective way. We will carry out the assessment in the most appropriate way depending on your needs; this Please contact us on: 0300 500 80 80 for could be over the phone or at one of our clinics. If information and advice on Care and Support other methods are not suitable, we will arrange to Assessments. complete your assessment in your own home.
12 For assistance with finding care and support, call Care Choices on 0800 389 2077 Care and Support Assessment continued
Contact Customer Services Centre about an enquiry for yourself or someone you care for.
Work with a member of the Council social care staff to find ways to help you stay independent. If support is needed we will work out how much and decide your indicative budget.
Write and agree your support plan and decide your final personal budget. Work out your financial contribution.
Have your personal budget as a Have part of your budget as a Have all of your services managed direct payment and organise your direct payment and part as by the Council and provided own support to suit your needs. services managed by the Council. by approved providers.
Speak to your social care worker about the most effective way to spend your direct payment and get the most for your money.
Will I have to pay towards my care?
Most people will have to pay something towards the 2. Mixed personal budget – you can receive part cost of any care or support they receive. This is so we of your personal budget as a direct payment and can concentrate our limited resources on preventing arrange some of your support yourself and ask us to people’s needs from escalating and to provide arrange the rest with a managed personal budget. support to as many people as possible. 3. Managed personal budget – we will arrange A member of staff will talk to you about your financial the services that meet your support needs for you. circumstances to decide how much you will need A managed personal budget is less flexible than a to pay towards your services. If you have eligible direct payment but you have less responsibility to needs, you will be allocated a personal budget – the arrange your support. amount it will cost to meet your needs. Depending on your finances and eligibility, the Council may contribute towards your personal budget.
How would a personal budget be paid to me? There are three ways to receive any council contribution towards your personal budget:
1. Direct payment – this is a cash payment we give you (if you are eligible) so that you can buy the support you need yourself. A direct payment gives you the most flexibility and control over your support. You also have more responsibility for arranging your support.
For further assistance tel: 0300 500 80 80 or visit www.nottinghamshire.gov.uk 13 Will I have to pay towards my care? continued
Which is the best option? Case study For many, the best option is a direct payment. This allows you freedom to arrange the services you want, Miss R is 24 years old, has a physical disability and from the companies or carers you prefer, at times uses a wheelchair. Miss R lives with her mother that suit you. Having a direct payment means that in Nottinghamshire, but she wanted to attend you can buy services from companies that we don’t university to complete a degree. When living have contracts with. You can also use the money to with her mother during the holidays, she doesn’t employ a personal assistant. require any paid support, as her mother meets all her needs. If you are eligible for a personal budget, and you choose to take all or part of it as a direct payment, Following her assessment, she was able to your benefits will not be affected and it is not identify very clear outcomes in her support plan: counted as income for tax purposes. to feel safe, to get up and ready for her day at university, to be comfortable during the day and night, to have a clean and tidy home and to be Case study able to enjoy a meal. “Can I just say that the help our aunt is receiving from the personal assistant (PA) is of great benefit It was essential to Miss R that she had flexibility to her? The direct payment system seems to be in how and when her outcomes are met. She working for us. needed to be able to call on support as required, but have time to herself and an element of freedom and independence. “My aunt now has structure to her day; the PA ensures that our aunt takes her medication and Miss R chose to have her personal budget as supplies her with hot meals. The PA has gained a direct payment. Miss R has been very happy my aunt’s confidence and is able to assist with with the support she has been able to purchase some personal care, which we weren’t sure she with her direct payment. It has given her the would accept initially. It takes some pressure off choice and control she needs to live her life us, as both myself and my brothers work and independently and enjoy her life at university. She have families, so it’s difficult for us to be there as is now in her final year. often as my aunt needs. However, it is comforting to know that someone we can trust is helping If I were to have a direct payment, what our aunt and is able to liaise with us and alert us would I need to do? to any concerns.” Direct payments are designed to give you more choice and control over your care; however, you This is the view of a family member whose aunt will need to do things such as open a separate has dementia and receives a personal budget via bank account or use a pre-payment card, and a direct payment. keep a record of how you have spent the money (bank statements/invoices).
For care and support services in Nottinghamshire: www.nottshelpyourself.org.uk 0300 500 80 80
14 For assistance with finding care and support, call Care Choices on 0800 389 2077 Will I have to pay towards my care? continued
Would I have to manage everything by myself? information in the form of factsheets. You are not expected to manage all of this on your own. If you need additional help, we can give you What happens if I don’t want a direct payment? contact details of direct payment support services. Some people may not be able to have, or may not You may need this support if you are employing want, a direct payment. If this is the case, we will your own staff. work with you to arrange the care and support services you need from our approved list of Where can I get more information about providers. direct payments? You can contact us on: 0300 500 80 80. If you It is up to you how you choose to have your personal decide to have all or part of your personal budget budget. If you have a direct payment and then as a direct payment, we can provide you with more change your mind, you can stop it at any time.
Arranging services on your behalf
If you pay for all of your own care, and you want us • arranging taster sessions; to help arrange community-based services on your behalf, there is a charge for this ‘brokerage’ service • quality monitoring of providers and services; which we can advise you about. It may include and things like: • management of payments and resolving queries. • ringing around providers to discuss your requirements; If you are receiving Nottinghamshire County Council-run day care or respite, or your support • taking you to visit a provider; costs below £84.40 per four-week period, you • negotiating rates with providers; will not be subject to the charge. What do you think about this publication? Complete our short questionnaire www.carechoices.co.uk/reader-survey
For further assistance tel: 0300 500 80 80 or visit www.nottinghamshire.gov.uk 15 Living at home
Following an assessment of your needs, there are Please see page 20 for a list of home care several options that could help you stay safe and providers. well at home.
Telecare and Assistive Technology
about your situation, and, if necessary, can arrange a suitable response, such as calling an ambulance or asking a friend or relative to pop round and check that you are OK.
If you have issues with memory, other Assistive Technology can prompt you to carry out daily tasks, such as taking your medication.
If you have dementia, it is sometimes difficult for other people to know how well you are managing Assistive Technology enables help to be requested at home. As part of your assessment for ongoing in an emergency and may be useful if you feel support, we may use activity sensors around the vulnerable in your home. Sensors around the home home to detect your movements (there are no can automatically detect falls, fires, flooding, extreme cameras). Information from the activity monitors can temperatures, bed wetting and epileptic seizures, help professionals and families to better understand and can also tell if you have left your home at night- how your dementia is affecting your independence time, which can be useful for people with dementia. and ensures that the most appropriate care is provided to help you stay in your own home. If the sensors are triggered, an alert is either sent to a carer in your home or (via a special box attached For more information, visit: to your phone line) to trained operators at a 24-hour www.nottinghamshire.gov.uk/adultsocialcare monitoring centre. Staff at the monitoring centre or phone: 0300 500 80 80 will try to contact you immediately to find out more
Getting urgent support at home
Our 24-hour telecare response service provides • an emergency check-up visit if the lifeline access to temporary home care support in monitoring centre cannot contact you following emergencies, via a lifeline or the sensors mentioned a call for help; and above. Care staff will typically be at your home • a reassurance visit if you are still feeling very within 45 minutes of being requested by your lifeline monitoring centre. anxious following an alarm call to the lifeline monitoring centre. The care staff can help with a wide range of occasional emergency issues, for example: Once the service has been set up, you can call for help 24-hours a day by using your lifeline pendant • assistance with toileting, including helping you, or or, if you have telecare sensors, these can a carer, to clean up following a toileting accident; automatically call for help if they detect you are at • guiding you safely back home if sensors have risk at home. alerted that you have wandered at night into the immediate area outside your home; For more information, phone: 0300 500 80 80.
16 For assistance with finding care and support, call Care Choices on 0800 389 2077 Assessment beds
If you have been in hospital and are now medically any other tasks you might be finding difficult. As your fit to leave, you may still need some support before strength comes back, we will gradually reduce the you can return home. Assessment beds offer you level of support until you are ready to return home. short-term support, usually in one of our care and If you are unable to return home, we will work with support centres or extra care schemes. During your you to consider other options, such as moving to stay, you will receive help with dressing, washing and extra care or residential care.
Intermediate care
Similar to assessment beds, intermediate care with health partners. A multi-disciplinary team, supports you following illness or an operation. including therapy, nursing and social care staff, will However, this short-term service is provided jointly work with you to help you rehabilitate.
Support at home (home care)
If you are an older person or have a physical disability, learning disability or mental health needs, you may be eligible for home care support.
Home care staff can help you to meet your personal goals and live a more independent life. Home care staff could support you with things such as getting up so you are ready for your day, or helping you to get out and about so you can continue to be part of your local community. They may also help with some practical tasks like laundry, shopping and some meal preparation. The aim of support in your home is to increase or maintain your independence so that you with the Disclosure and Barring Service (DBS), can remain living at home for as long as possible. previously known as Criminal Records Bureau The amount of support you require may reduce checks. over time as you regain your ability to do things for yourself; we will work with you to review the level Some agencies offer a night sitting or even a live- of support you need. in service and some are also registered as nurses agencies, meaning they can provide registered Home care services can be provided by: nurses if needed. All home care organisations that provide personal care must register with, and be • independent agencies; inspected by the Care Quality Commission (CQC), • voluntary agencies; or which ensures that quality standards are met by the service and that staff are appropriately trained to do • individuals. their job.
Home care can be paid for using a direct payment, Phone: 0300 500 80 80 for more information if you have one, see page 13 for more information. about home care and the assessment process. Listings of home care agencies in Home care staff must be specially trained in areas Nottinghamshire begin on page 20, or visit: such as manual handling, first aid and food hygiene. www.nottinghamshire.gov.uk/adultsocialcare They will also need to have had background checks
For further assistance tel: 0300 500 80 80 or visit www.nottinghamshire.gov.uk 17 Personalised home care & support
Help with washing & dressing Shopping & meal preparation Prompting with medication Support with daily routines Broxtowe & Erewash 0115 943 6064 Overnight support and live-in care [email protected] Respite services Gedling & Rushcliffe 0115 837 5230 Socialising and leisure activities [email protected] Accessing the community Mansfield 01623 404 550 [email protected] Home care agency checklist © 2017 Care Choices Ltd
Agency 1 Fees per week Quality rating* £ Agency 2 £ Agency 3 £
We suggest that you have paper with you when speaking with home care agencies so you can make notes.
About the agency Accommodating your needs
How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Can you see the agency’s contract terms? Will you be notified in advance if your care worker is on holiday or sick? Can you lodge a complaint easily?
Are staff matched to you specifically, Are complaints dealt with quickly? based on your needs and preferences? Will your support plan be reviewed at Can you meet your care worker(s) regular intervals? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?
Notes
*See page 57.
For further assistance tel: 0300 500 80 80 or visit www.nottinghamshire.gov.uk 19 Home care providers All domiciliary agencies listed below are registered has contracts with certain providers, these are by the regulatory body, the Care Quality Commission indicated below. (CQC). However, Nottinghamshire County Council
Local Authority contracted domiciliary agencies
Ashfield and Mansfield Broxtowe MEARS GROUP PLC DIRECT HEALTH (NOTTINGHAM COMMUNITY CARE SERVICES Nottingham Sutton-in-Ashfield Tel: 0115 896 4005 OP D PD LDA MH SI YA AD Tel: 0333 999 7628 OP YA Gedling and Rushcliffe Bassetlaw and Newark AGINCARE UK COMFORT CALL LTD Nottingham Tel: 0115 920 4948 Newark OP PD SI YA Tel: 01636 858675 OP D PD LDA MH SI YA AD Please see page 61 for a list of care homes and Bassetlaw care homes with nursing. Tel: 01909 768196 OP D PD LDA MH SI YA AD
A.C.C.E.S.S 2016 Ltd We Care We tailor services to your personal needs: personal care, medication, companionship, About You! meals, shopping, outings, exercise and domestic. All care is person-centred and reviewed to suit Age Gracefully changing needs. Home Care Provider Domiciliary care service regulated by the CQC l Domestic Support l Personal Care l Respite Care Attentive Call the Team on: l Outings and Socialising l Specialist Support Compassionate 01623 460470 l Palliative Care l Dementia Care l Physical Mobility Care l Enabling E: [email protected] Hospital discharge and re-enablement Sensitive www.access2016ltd.co.uk Support Based in Sutton in Ashfield Call us on: 0115 929 8633
Supporting Independence WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? Providing a home support service with a difference. We offer a culturally appropriate and flexible care service tailored to individual needs. VISIT THE CARE SELECT WEBSITE Our diverse team of well trained support workers can WWW.CARESELECT.CO.UK assist you with: 3 Personal Care - Help with washing, bathing, dressing etc. 3 Social Care - Assisting with outdoor activities such as doctor/hospital appointments, shopping etc. 3 Domestic Care - Assist with cleaning, laundry, Ironing etc. 3 Meal & Dietary Care - Food preparation in your own home, assistance with feeding etc. To discuss our full services and your personal requirements call us on: CALL CARE SELECT FOR MORE INFORMATION:
0115 9705832 0800 389 2077 or email [email protected] www.acecare4u.co.uk
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
20 For assistance with finding care and support, call Care Choices on 0800 389 2077 Other registered domiciliary agencies Advertisers are highlighted
A-2-E ANDERSON CARE Mansfield Nottingham Tel: 01623 821534 OP PD MH SI YA Tel: 07849 446443 OP D PD MH SI YA A.C.C.E.S.S 2016 LTD APT CARE LTD Sutton-in-Ashfield Advert page 20 Nottingham Tel: 01623 460470 OP D PD MH SI YA Tel: 0115 837 5115 OP D PD LDA MH SI YA AD ACCESS 2 CARE NOTTINGHAM LTD ARCHANGEL HOME CARE Nottingham Nottingham Tel: 0115 859 6074 OP D PD SI YA Tel: 0115 989 5460 OP D PD LDA MH SI YA AD ACE CARE 4 U LTD ARK HOME HEALTHCARE NOTTINGHAM Nottingham Advert page 20 Nottingham Tel: 0115 970 5832 OP D PD MH YA Tel: 0115 896 4387 D PD LDA MH SI AD AGE GRACEFULLY LTD ASSISTED HOME LIVING Nottingham Advert page 20 Doncaster Advert inside front cover Tel: 0115 929 8633 OP D PD MH SI YA AD Tel: 01777 817720 OP D PD YA AGINCARE UK AXIS RECRUITMENT LTD – HILTON GRANGE EXTRA CARE SCHEME Nottingham Nottingham Tel: 0115 841 4505 OP D PD LDA MH SI YA AD Tel: 0115 928 6862 OP D PD SI YA BE CARED FOR LTD AGINCARE UK – NOTTS COUNTY Nottingham Nottingham Tel: 01949 358010 OP D Tel: 0115 920 4948 OP D PD LDA MH SI YA AD BEAUMOND HOUSE AGINCARE UK Newark – ST ANDREWS HOUSE EXTRA CARE SCHEME Tel: 01636 610556 OP YA Nottingham Tel: 0115 928 6862 OP D PD MH SI YA AGINCARE UK – WOODVALE EXTRA CARE SCHEME Nottingham Tel: 0115 928 6862 OP PD SI YA AKA CASE MANAGEMENT LTD Nottingham Tel: 0115 711 7070 OP PD SI YA ALLIED HEALTHCARE NOTTINGHAM Nottingham Tel: 0115 975 0885 OP D PD LDA MH SI YA AD AMG NURSING AND CARE SERVICES – NOTTINGHAM Nottingham Tel: 0115 982 7121 OP D PD LDA MH SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
For further assistance tel: 0300 500 80 80 or visit www.nottinghamshire.gov.uk 21 CARE VISITS AT HOME Good Old Fashioned Service
We offer everything from: We provide Support At Home • personal care Belvoir Home Care is an independent care provider. We • getting up and helping provide a flexible service supporting people in their own to bed home. We support people with Dementia, Alzheimer’s • assisting with medication Disease, Physical Disabilities, age related concerns and • cleaning or social visits those who need End of Life Care. Support for older people, adults with learning • Companionship, disabilities, physical disabilities and/or mental • Light Housekeeping, health issues. • Meal Preparation, For many people the questions about care don’t • Personal Care, arise until, suddenly, there is a need. • Transportation, • Sit in Service Call us on: and 01159 333 114 Rushcliffe & Melton office • Night Care 01636 673920 Newark & Sherwood and Bassetlaw office Call: 01949 829307 [email protected] www.belvoirhomecare.co.uk www.bluebirdcare.co.uk
SEARCHING FOR CARE OPTIONS IN YOUR AREA? www.carechoices.co.uk Providing You with Health Care at home. • find care providers quickly and easily Cedars Care is a family owned company. Here at Cedars Care we strive to • search by location and care need provide the type of service to enable you or your loved one to not only remain in your own home but to thrive and have many years of enjoyment. • information on care quality Surrounded by the things, people and environment you love. • links to inspection reports • additional care provider information, Please call us on 0115 847 0534 or 07941446011 photos and direct website links or email Liz at [email protected] • brochure requests www.cedarscareltd.co.uk Developed by the publisher of this Directory
For care and support services in Nottinghamshire: www.nottshelpyourself.org.uk 0300 500 80 80
22 For assistance with finding care and support, call Care Choices on 0800 389 2077 Other registered domiciliary agencies continued Advertisers are highlighted
BELVOIR HOME CARE CCT COMMUNITY ENABLEMENT TEAM Nottingham Advert page 22 Mansfield Tel: 01949 829307 OP D PD LDA MH SI YA Tel: 07528 261591 OP D PD LDA MH SI YA BESPOKE HEALTH & SOCIAL CARE CEDARS CARE LTD Nottingham Nottingham Advert page 22 Tel: 07718 424390 OP D PD LDA MH SI YA AD Tel: 07941 446011 OP D PD MH SI YA BETHEL HEALTHCARE SERVICES LTD CHARLESWORTH 247 LTD Nottingham Worksop Tel: 07821 433174 OP D PD LDA MH SI YA Tel: 01909 476722 OP D PD MH SI YA BLUEBIRD CARE (NEWARK AND SHERWOOD) CHOICE SUPPORT NOTTINGHAM Newark Advert page 22 Nottingham Tel: 0115 978 9557 Tel: 01636 673920 OP D PD SI YA LDA BLUEBIRD CARE (RUSHCLIFFE AND MELTON) COMFORT CALL (NEWARK) Nottingham Advert page 22 Newark Tel: 01636 679467 Tel: 0115 933 3114 OP D PD LDA SI YA OP D PD LDA MH SI YA AD COMFORT CALL (NOTTINGHAM) BREAK BARRIERS NOTTINGHAM LTD Nottingham Nottingham Tel: 0115 975 1441 OP D PD LDA MH SI YA AD Tel: 0115 978 3742 OP D PD LDA MH SI YA COMFORT CALL (WESTMORELAND HOUSE) CALVERTON SUPREME HOME CARE Doncaster Nottingham Tel: 0208 795 6520 OP D PD LDA MH SI YA Tel: 0115 912 0196 OP D PD MH SI YA COMFORT CALL (WORKSOP) CAREMARK (BROXTOWE & EREWASH) Worksop Nottingham Advert page 18 Tel: 01909 470685 OP D PD LDA MH SI YA AD Tel: 0115 943 6064 OP D PD LDA MH SI YA COMMUNITY INTEGRATED CARE – CAREMARK (GEDLING & RUSHCLIFFE) NOTTINGHAM REGIONAL OFFICE Nottingham Advert page 18 New Basford Tel: 0115 837 5230 OP D PD LDA MH SI YA AD Tel: 0115 870 0316 OP PD LDA MH SI YA CAREMARK (MANSFIELD) COMPASSION CARE LTD Mansfield Advert page 18 Nottingham Tel: 01623 404550 OP D PD LDA MH SI AD Tel: 0115 989 2610 OP D YA CARERS TRUST EAST MIDLANDS COMPASSIONATE CARE TEAM LTD Nottingham Retford Tel: 0115 962 8920 OP D PD LDA MH SI YA Tel: 01777 711129 OP D PD LDA SI YA CATHERINE TAM AGENCY CONTRACT CARE AGENCY LTD Nottingham Nottingham Tel: 0115 968 3888 PD LDA MH YA Tel: 0115 981 1058 OP D PD LDA MH YA AD CCA TRAINING LTD CORNER HOUSE RESIDENTIAL CARE HOME Nottingham Mansfield Tel: 07730 473961 OP D PD MH SI YA Tel: 01623 657117 PD LDA MH SI
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
For further assistance tel: 0300 500 80 80 or visit www.nottinghamshire.gov.uk 23 Other registered domiciliary agencies continued
CROSSOVER CARE LTD DIRECT HEALTH (NORTH NOTTS) Nottingham Mansfield Tel: 07445 851691 OP D PD LDA MH SI YA Tel: 0115 896 4006 OP D PD LDA MH SI YA AD CROSSROADS CARE NORTH DIRECT HEALTH (NOTTINGHAM CITY) NOTTINGHAMSHIRE Nottingham Mansfield Tel: 0115 896 4007 OP D PD LDA MH SI YA AD Tel: 01623 658535 OP D PD LDA MH SI YA DISABLED CHILDREN’S SUPPORT SERVICES DAVID LANE, 6 Mansfield Nottingham Tel: 01623 433433 PD LDA SI Tel: 0115 964 8303 OP PD LDA MH SI YA DOVE CARING LTD DICE HEALTHCARE LTD Nottingham Mansfield Tel: 0115 964 8243 OP D YA Tel: 01623 880133 OP D PD LDA SI YA DUNCAN MACMILLAN HOUSE DIGNITY – INNOVA HOUSE (TRUST HEADQUARTERS) Mansfield Nottingham Tel: 01623 626252 OP D PD LDA MH SI Y A Tel: 0115 969 1300 OP D PD LDA MH SI YA AD
Comment [PM1]: hospital discharge and re-enablement (add)
#Emergency care and Respite care #Palliative care and Dementia care (add)
DELETE #assistance with meals #collecting pensions ca #cleaning and vaccuming in order to maintain a safe and hygienic environment
Delete domestic including shopping and replace it with # domestic support including shopping EXTRA HELP CARE
“Putting citizens at the centre of everything we do” We are a domiciliary Care Provider and we offer support with: • Personal Care • Day & night time sits • Hospital discharge and enablement • Emergency care • Respite care • Shopping • End of Life Care T: 03333550958 M: 0753 437 1422 E: [email protected] www.extrahelpcare.co.uk Unit 1 Lenton Business Centre Lenton Boulevard NG7 2BY
At First Class Care we treat everyone as an individual, and put together a bespoke care package tailored to their needs. We know how important it is to stay within your own home, and we are here to help you achieve this. First Class Care realise how important it is to receive one-to-one care that is right for you.