Respondents' Viewpoint on MRT Project in Jakarta

Respondents’ Viewpoint on MRT Project in Jakarta Research time: 11.11.2013 – 11.30.2013 Based on Nusaresearch’s panelist

Report date: December 2013 Creator: Nusaresearch team A. Executive summary

[1] Traffic congestion is the most worrying social problem in Jakarta

More than 90% of 354 respondents (who lived in Jakarta) choose Traffic Congestion as the most worrying social problem. The next following problems are Floods (70.3%), Public transportation services / availability (69.2%), Air pollution (63.0%), and Crime (62.4%). Others problem include public safety, poverty, clean water supply, health, education, telecommunication & internet network, and electricity supply.

[2] One of the effective solution to reduce Jakarta’s traffic congestion is by restricting the usage of personal vehicle

There are 65.8% of 354 respondents (who lived in Jakarta) said that by restricting the usage of personal vehicle (motorcycle / car) is the effective solution to lessen the traffic congestion. Then following by increasing the number of public transportation and prohibition the illegal parking with 61.3% and 52.3% respectively. Others solution include Busway corridor addition, road widening, restrictions on freight cars/truck, etc.

[3] The main contribution which respondents could pick out is choosing public transportation for travelling in the city

There are 80.2% of 354 respondents who choose to take public transportation to help Government to lessen traffic congestion. Then the following contributions are not to use Busway special lane when driving own private vehicle (58.5%), and not doing illegal parking (55.9%). A. Executive summary

[4] Respondents who lived in Jakarta most frequently used Transcity Bus (Busway / Transjakarta)

Transcity Bus (eg: Busway / Transjakarta) is the most public transportation frequently used by 354 respondents (48.3%). The next options are by Half-sized Metromini / Kopaja (11.6%), Train (eg: Jabodetabek Commuter Railway) (11.0%), Public full-sized city bus (7.3%), Bemo / mikrolet (pickup sized mikrolet) (6.5%).

[5] Respondents knowledge toward the MRT project

• More than 50% of 354 respondents are somewhat familiar with the MRT project, and only 0.3% of 354 respondents very unfamiliar with the MRT project.

• There are 8 out of 10 people thinks that MRT is a public transportation that is able to carry way more passengers in one time. And only 4 out of 10 people thinks that MRT is a transportation with automatic ticket / token payment (machine-based operation).

• More than 70% of 353 respondents have ever accessed / received information about MRT from internet. Then following by advertisements on electronic media (eg: TV, Radio) and Newspaper with 54.7% and 44.5% respectively.

[6] Most respondents are very interested toward The MRT Project

There are 61.2% of 353 respondents very interested toward the MRT project that being constructed in a number of roads in Jakarta. And only 1.4% of 353 respondents somewhat uninterested about it. A. Executive summary

[7] MRT’s potential in the future

More than 50% of 308 respondents strongly agree with statement that “MRT can lessen environment impact of air pollution and CO2 emission significantly”. And only 43.5% of 308 respondents strongly agree with statement that “MRT can improve the urban environment with its contribution in reducing the negative environmental impacts generated by other public transport”.

[8] Most respondents hope that MRT can guarantee the timely operational schedule

There are 67.9% of 308 respondents hope that MRT can guarantee the timely operational schedule. And only 31.2% of 308 respondents hope that MRT can guarantee the cleanliness.

[9] Respondents opinion about MRT’s fare

There are 45.5% of 308 respondents willing to spent IDR 5.001 – IDR 8.000 for MRT’s fare. And only 2.6% of 308 respondents willing to spent above IDR 23.000.

[10] Most respondents are very likely to use MRT in the future

There are 61% of 308 respondents very likely to use MRT in the future. And only 1% of 308 respondents very unlikely. B. Research information

 Research method : Quantitative research (Online Survey)  Timing : 11.11.2013 – 11.30.2013  Sample size : 354  Research area : Jakarta (Indonesia)  Target : Male & Female aged 17 years old and over; and mostly used public transportation or private transportation in daily life.  Research objectives : Find out the viewpoint of Jakarta’s residents toward the MRT project in Jakarta  Sampling method : Internet Sampling (Nusaresearch panel) C. Research findings

Part 1. Respondents’ viewpoint on main problem in Jakarta

Part 2. Respondents’ opinion about The MRT Project 1. Main Problems in Jakarta

Traffic Congestion is the most worrying social problem in Jakarta

[Figure 1] Main Problems in Jakarta

0.0 20.0 40.0 60.0 80.0 100.0

Traffic Congestion 96.6 Floods 70.3 Public transportation services / availability 69.2 Air pollution 63.0 Crime 62.4 Public Safety 45.5 Poverty 38.7 Clean water supply 28.5 Health 22.9 Education 18.1 Telecommunication and internet network 9.9 Electricity supply 9.6 Others 0.3

 Q. In your opinion, what is the main social problem in Jakarta that you think is the most worrying? [MA] Based n=354 Unit : % 2. The Top Five Effective Solutions to Lessen The Severe Traffic Congestion in Jakarta Restricting the usage of personal vehicle (motorcycle / car) is the effective solution

There are 65.8% of 354 respondents (who lived in Jakarta) said that by restricting the usage of personal vehicle (motorcycle / car) is the effective solution to lessen the traffic congestion. Then following by increasing the number of public transportation and prohibition the illegal parking with 61.3% and 52.3% respectively. Others solution include busway corridor addition, road widening, restrictions on freight cars/truck, etc. [Figure 2] The Top Five Effective Solutions

100.0

80.0

60.0

40.0

20.0

0.0 Increasing the number Prohibition to Restrict the use of a of public transportation place/park the vehicle Controlling the Street personal vehicle that can increase the Repair damaged roads on the sidewalk (illegal Vendors orderly (motorcycle / car) number/capacity of parking) passengers significantly Percentage 65.8 61.3 52.3 43.2 28

 Q. What do you think is the most effective solution to lessen the severe traffic congestion in Jakarta? [MA] Based n=354 Unit : % 3. Respondents Contribution The main contribution which respondents could pick out is choosing public transportation for travelling in the city

100.0

80.2 80.0 63.3 58.5 60.0 55.9 55.4 47.2

40.0

20.0

0.0 Choose to take Not to use Busway Not to place/park Try to restrict the Waiting for public Others public special lane when the personal vehicle use of personal transportation (eg. transportation for driving own private on the side walk vehicle (car, Bus) at the bus stops traveling in the city vehicle. (illegal parking) motorcycle) that are provided

 Q. What are your contributions to help Government to lessen severe traffic congestion in Jakarta? [MA] Based n=354 Unit : % 4. The Top Five Public Transportations in Jakarta Respondents who lived in Jakarta most frequently used Transcity Bus (Busway / Transjakarta)

From 80.2% of 354 respondents who choose to take public transportation, Transcity Bus (eg: Busway / Transjakarta) is the most public transportation frequently used by respondents (48.3%). The next options are by Half-sized Metromini / Kopaja (11.6%), Train (eg: Jabodetabek Commuter Railway) (11.0%), Public full-sized city bus (7.3%), Bemo / mikrolet (pickup sized mikrolet) (6.5%).

[Figure 4] The Top Five Public Transportations

60.0

48.3

40.0

20.0 15.3 11.6 11.0 7.3 6.5

0.0 Transcity Bus (eg: Half sized Train (eg: Public full-sized city Bemo / mikrolet Others busway/Transjakarta Metromini/Kopaja Jabodetabek bus (pickup sized Bus Rapid transit Commuter railway) mikrolet) system)

 Q. What kind of public transportation in Jakarta do you take most frequently? [SA] Based n=354 Unit : % C. Research findings

Part 1. Respondents’ viewpoint on main problem in Jakarta

Part 2. Respondents’ opinion about The MRT Project 1. Respondents Knowledge Toward The MRT Project  Most respondents are somewhat familiar with the MRT project

More than 50% of 354 respondents are somewhat familiar with the MRT project, and only 0.3% of 354 respondents very unfamiliar with the MRT project.

[Figure 1.1] Respondents’ Familiar Level

60.0 52.8

40.0

27.1

20.0 14.7

5.1 0.3 0.0 Very familiar Somewhat familiar Neutral Somewhat unfamiliar Very unfamiliar

 Q. How familiar are you with MRT term? [SA] Based n=354 Unit : % 1. Respondents Knowledge Toward The MRT Project  Five Things about MRT

There are 8 out of 10 people thinks that MRT is a public transportation that is able to carry way more passengers in one time. And only 4 out of 10 people thinks that MRT is a transportation with automatic ticket / token payment (machine-based operation).

[Figure 1.2] Five Things about MRT

100.0

80.0

60.0

40.0

20.0

0.0 Public transportation Transportation with that is able to carry Transportation with Transportation with Transportation with automatic ticket/token way more passengers advanced technology world class standard high speed payment (machine- in one time based operation) Percentage 83.9 59.5 58.4 53 41.1

 Q. Please tell us the 5 first things you think of about MRT? [MA] Based n=353 Unit : % 1. Respondents Knowledge Toward The MRT Project  Internet is a source of information mostly ever accessed / received to gather information about MRT

More than 70% of 353 respondents have ever accessed / received information about MRT from internet. Then following by advertisements on electronic media (eg: TV, Radio) and Newspaper with 54.7% and 44.5% respectively.

[Figure 1.3] Source of information

Internet - certain website, blog, facebook, twitter and other… 70.3

Advertisements on electronic media (TV, Radio) 54.7

Newspaper 44.5

Experience of using MRT overseas 27.8

Information shared by friends/colleagues/family 24.6

Magazine 17.6

Information on shopping centre, on the streets, etc 12.7

Brochure 7.6

Others 0.6

0.0 20.0 40.0 60.0 80.0 100.0

 Q. What source of information you have ever accessed / received to gather information about MRT? [MA] Based n=353 Unit : % 2. Respondents’ Interest Toward The MRT Project Most respondents are very interested toward The MRT Project

There are 61.2% of 353 respondents very interested toward the MRT project that being constructed in a number of roads in Jakarta. And only 1.4% of 353 respondents somewhat uninterested about it.

[Figure 2] Respondents’ Interest Level Unit : %

Very interested 61.2

Somewhat interested 26.1

Neutral 11.3

Somewhat uninterested 1.4

Very uninterested 0.0

0.0 20.0 40.0 60.0 80.0 100.0

 Q. Please tell us your interest or enthusiasm level toward the MRT project that is being constructed in a number of roads in Jakarta? [SA] Based n=353 3. Five Potentials of MRT

[Figure 3] Respondents Agreement Level

100.0

80.0

60.0

40.0

20.0

0.0 Lessen Traffic Lessen Air Improve Capacity Improve Urban As a leading Mobility Quality Congestion Pollution of Passengers Environment modern cities Strongly Agree 50.3 50.6 55.2 54.2 43.5 51.9 Somewhat Agree 37 31.8 34.1 35.1 39.9 29.9 Neutral 11.7 13.3 8.4 7.5 14 14.6 Somewhat Disagree 0.3 2.6 1.9 1.9 1.6 2.3 Strongly Disagree 0.6 1 0.3 0.6 0.6 1 I don't know 0 0.6 0 0.6 0.3 0.3

 Q. Please tell us your agreement level toward the following variables? [Matrix SA] Based n=308 Unit : % 4. Respondents’ Hopes Toward The MRT Project Most respondents hope that MRT can guarantee the timely operational schedule There are 67.9% of 308 respondents hope that MRT can guarantee the timely operational schedule. And only 31.2% of 308 respondents hope that MRT can guarantee the cleanliness. [Figure 4] Respondents’ Interest Level Unit : %

0.0 20.0 40.0 60.0 80.0 100.0

Guarantee the timely operational schedule 67.9 MRT contributes on lessening traveling time significantly 59.4 Able to accommodate many passengers in one departure time 58.2 Guarantee the availability of many routes 49.0 Guarantee high standard of security 48.7 Ensure the comfort 48.7 MRT can lessen traffic accident in Jakarta 42.5 Short headway time 40.6 Ensure to provide more organized ticket/token payment… 32.5 Guarantee the cleanliness 31.2 Others 1.6

 Q. What are your expectations with the construction of the MRT which is targeted to be completed in the year 2018? [MA] Based n=308 5. Respondents Opinion About MRT’s Fare Respondents willing to spent IDR 5.001 – IDR 8.000 for MRT’s fare

There are 45.5% of 308 respondents willing to spent IDR 5.001 – IDR 8.000 for MRT’s fare. And only 2.6% of 308 respondents willing to spent above IDR 23.000.

[Figure 5] Respondents Willingness to Spent

0.0 25.0 50.0

Below IDR 5.000 16.2

IDR 5.001 - IDR 8.000 45.5

IDR 8.001 - IDR 11.000 16.2

IDR 11.001 - IDR 14.000 8.8

IDR 14.001 - IDR 17.000 4.9

IDR 17.001 - IDR 20.000 2.9

IDR 20.000 - IDR 23.000 2.9

Above IDR 23.001 2.6

 Q. Please tell us the maximum price you are willing to spent for using MRT public transportation (one way) in the future? Unit : % [SA] Based n=308 6. Respondents’ Intention to Use MRT in The Future

Most respondents are very likely to use MRT in the future

There are 61% of 308 respondents very likely to use MRT in the future. And only 1% of 308 respondents very unlikely.

[Figure 6] Respondents’ Intention Level

Very likely 61.0

Likely 34.1

Neutral 3.9

Unlikely 0.0

Very unlikely 1.0

0.0 20.0 40.0 60.0 80.0 100.0

 Q. How likely are you going to try the public transportation of MRT in the future? [SA] Based n=308 Unit : % D. Respondent information

Gender Monthly Household Income

Rp 2.000.000 and lower 25.4

47.2 52.8 Rp 2.000.001 - Rp 4.000.000 37.9

Rp 4.000.001 and over 36.7

Male Female

Age Occupation Office Staff 38.4 Managerial Staff 14.1 24.9 Student/Pupil 11 32.8 Businessman 10.7 Housewife 7.9 42.4 Worker 5.1 Proffesional 4.5 Director / Manager of private… 4.2 17 - 24 years old 25 - 34 years old Unemployed 2.3 35 years old and over Retired 0.3 Others 1.4 Based n = 354 Unit : % PT. Nusaresearch is 100% Japanese invested. Our main professions are ‘Online market research’, ‘Web creative’ and ‘Web marketing’. Online research is conducted based on Nusaresearch – our actively managed over 73,000 members panel with various segmentations across Indonesia.

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