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Access Guide Seaworld San Diego Park Accessibility Guide

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Access Guide Seaworld San Diego Park Accessibility Guide ACCESS GUIDE SEAWORLD SAN DIEGO PARK ACCESSIBILITY GUIDE BAYSIDE SKYRIDE .............................................................15 RESTROOMS ........................................................................18 CASTS, BRACES AND WALKING BOOTS ................ 3 RIDE ACCESSIBILITY PROGRAM .................................. 1 ELECTRIC EEL ......................................................................11 RIDE ACCESS INFORMATION ....................................... 3 EXHIBIT ACCESS INFORMATION ............................. 20 RIDE ESCORTS..................................................................... 5 FIRST AID ..............................................................................18 RIDE INFORMATION .......................................................... 8 GENERAL PARK INFORMATION .................................17 RIDERSHIP CRITERIA ........................................................6 GIFT SHOPS .........................................................................18 RIPTIDE RESCUE ............................................................... 14 HEARING IMPAIRED GUESTS .......................................19 SEGWAY® ...............................................................................17 HEIGHT REQUIREMENTS ................................................ 3 SERVICE ANIMALS............................................................17 GUEST SERVICES ..............................................................17 SESAME STREET BAY OF PLAY.................................. 13 JOURNEY TO ATLANTIS .................................................11 SHIPWRECK RAPIDS........................................................ 15 LARGER GUESTS ...............................................................4 SHOW ACCESS INFORMATION...................................19 MANTA ....................................................................................12 SKYTOWER ...........................................................................15 OCEAN EXPLORER ............................................................ 8 SPECIAL ACCESS ................................................................ 1 OXYGEN TANKS .................................................................. 5 PARKING ................................................................................17 VISUALLY IMPAIRED GUESTS ......................................19 PROSTHETIC DEVICES AND AMPUTATIONS ........4 WHEELCHAIR RENTAL ...................................................17 RESTAURANTS ...................................................................18 WILD ARCTIC ......................................................................16 ACCESS GUIDE WELCOME TO SEAWORLD SAN DIEGO We’re glad you’re here! This guide provides an NOTICE: The information in this guide is overview of services and facilities available for subject to change without notice. Please ® guests with disabilities who are visiting SeaWorld feel free to visit Guest Services for current San Diego. We are committed to providing a safe information on accessibility and services. and enjoyable environment for all guests. Please You may also contact an ambassador inquire at Guest Services or ask a ride operator if you have any questions. regarding accessibility prior to boarding a particular attraction. At SeaWorld we have two programs in place to assist guests with disabilities. Our Ride Accessibility Program (RAP) matches the individual abilities of our guests to the requirements of each ride. When enrolled in RAP, GUESTS WISHING TO USE disabled guests will be able to participate in our SPECIAL ACCESS MUST ENROLL Special Access Program which assists guests in enjoying attractions throughout the park as some IN OUR RIDE ACCESSIBILITY queue lines are not accessible to mobility-impaired guests. These programs are described below. PROGRAM AT GUEST SERVICES Ride Accessibility Program (RAP): Is designed LOCATED JUST INSIDE THE to allow guests to fully participate and enjoy our parks while keeping in mind the safety MAIN ENTRANCE. requirements of our rides and attractions. The program was developed based on the requirements of the manufacturer and by evaluating the physical and mental attributes required to safely ride each ride and participate in other attractions. It is our policy to allow anyone to ride our rides and enjoy our attractions as long as they meet all these requirements and such that it does not present a potential hazard to the guest or others. Special Access: Is designed to allow our guests to enjoy our attractions without waiting in queue lines if the guest is not able to do so due to his/ her disability. Guests will be placed in a Virtual Queue which equals the estimated wait time at that respective location. Guests have the ability to enjoy other attractions throughout the park during this time and then proceed to the specific attraction at the estimated time. 1 THE FOLLOWING PROCEDURES Please enroll in our Ride Accessibility Program at Guest Services where you will WILL BE OF ASSISTANCE receive a list of the rides and attractions and the requirements for riding and WHEN UTILIZING OUR RIDE 1 enjoying each. Once you have enrolled in the RAP you will be able to utilize our ACCESSIBILITY PROGRAM Special Access Program. THROUGHOUT THE PARK. Some of our larger rides utilize a virtual queue system on busier days. These attractions include Bayside Skyride, Electric Eel™, Journey to Atlantis®, Manta®, Shipwreck Rapids®, Skytower and Wild Arctic®. Proceed to the ride entrance of the respective attraction with your RAP 2 sheet and request a boarding time from the entrance ambassador. If the entrance is not staffed, you may proceed to the ride exit to request a boarding time. The time provided on your RAP sheet will be based on the current estimated wait time. We suggest you take a moment to enjoy our other attractions throughout the park while you wait in the virtual queue 3 system. For our smaller attractions we ask that you proceed to the ride exit/entrance (marked with disabled access sign) and inform the ambassador that you wish to 4 ride. You may be asked to wait 1-2 ride cycles prior to boarding. Only the number of guests listed on the RAP sheet (guest utilizing RAP and maximum of 5 additional) are able to board with the guest needing special 5 access. Other party members should use the ride entrance. The guest with the disability must ride in order for their party to take part in our 6 Ride Accessibility Program. 2 RIDES ACCESS RIDES ACCESS INFORMATION General Information At SeaWorld, safety is the only consideration Guests with casts or braces will be restricted that takes precedence over fun! Thrill rides, by from riding certain rides where the cast or brace their very nature, create forces and speeds that may present a hazard to the guest or others. may not be acceptable or tolerable to some Please consult with our Guest Services staff guests and may cause injury to some riders with for more information or if in doubt about your known or unknown pre-existing conditions. ability to safely experience a ride. Many theme park rides incorporate safety SeaWorld San Diego Ambassadors can offer systems designed by the manufacturer to assistance steadying a guest transferring to or accommodate people of average physical from a wheelchair. They may not lift, or assist stature and body proportion. These systems in lifting, anyone using a wheelchair. All guests may place restrictions on the ability of an must be able to board a ride themselves or with individual to safely experience the ride. In help from a member of their party. The maturity general, you should ride only if you are in good level of any rider must be considered prior health. Do not ride if you know or suspect you to riding. may be pregnant, have high blood pressure, heart, neck or back problems, motion sickness, HEIGHT REQUIREMENTS recent surgery, or any other medical condition Height requirements are posted at each that may be affected by the features of the ride. attraction. Your child may be measured at the You should not ride if you have any impairment height check station located at Guest Services. or condition that would prevent the intended All guests, including those using wheelchairs, use of seating and safety restraints as provided must meet the height requirement. Riders or an inability to follow any safety requirement. of questionable height will be verified prior In order to ride, guests must be able to maintain to riding. the proper riding position throughout the ride and brace themselves upright in their seat, CASTS, BRACES, AND WALKING keeping their head upright and their back BOOTS against the seatback. Guests must be able to Guests with a full arm cast, full leg cast, braced use the restraint device properly and be able arm cast, or walking boots may be restricted to hold on tight and keep their hands, arms, from riding certain rides and should refer to the legs and feet down and inside the ride at all Ride Information section of this guide for more times. Guests must be able to demonstrate a information. willingness and ability to comply with verbal and written rider requirements. The rider requirements and health restrictions are listed at the entrance of each ride. 3 PROSTHETIC DEVICES AND BEFORE EXPERIENCING A RIDE AMPUTATIONS PLEASE NOTE ALL SAFETY Guests with any type of prosthesis should ensure it is properly secured before riding any ride and WARNINGS, BOTH VERBAL should refer to Guest Services to determine their AND WRITTEN FOR EACH RIDE,
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