ewsrail EXPRESS302

WEEK ENDING 26 NOVEMBER 2005 ITEM FOR TRAIN COMPANY ON NN RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail National ticket conditions cards 2 National Rail Family Railcard — Christmas Promotion * 3 National Rail Staff Travel Status Passes 4 National Rail Ordering more Railcard posters and leaflets 5 National Rail Privilege Season Tickets — free mileage

National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. *To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. ADDITIONAL PUBLICATIONS

The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see ‘Further Supplies’. Travel Agents please contact your Sales Office.

1. ITEMS YOU SHOULD HAVE RECEIVED

PUBLICATION NAME LABEL SENT NEWSRAIL FURTHER CODE TO EXPRESS SUPPLIES NUMBER [See 2 below]

2. CONTACTS FOR FURTHER SUPPLIES – FOR RAIL STAFF

Customer Services TSO St. Crispins Duke Street Norwich NR3 1PD Tel: 0870 850 2149 Fax: 0870 600 5533

3. DISTRIBUTION DATABASE – FOR RAIL STAFF You should advise any publications database amendments to your Retail Manager, Pricing Manager or to Customer Services, TSO, St. Crispins, Duke Street, Norwich NR3 1PD Tel: 0870 850 2149, Fax: 0870 600 5533, E-mail: [email protected]

2 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 1 TRAVEL AGENTS NATIONAL TICKET CONDITIONS CARDS

A short reminder to all retail outlets that the following national ticket condition cards are available from TNT Printline and should be given to customers purchasing the ticket types concerned: Apex order number ATOC35 SuperAdvance order number ATOC33 Business Saver, Saver and SuperSaver Calendar and Conditions Card order number ATOC 36 You can order the above from TNT Printline on 01235 820504 (fax: 01235 861270) quoting the ATOC referrence number. Retail Support 020 7841 8062

TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 2 TRAVEL AGENTS FAMILY RAILCARD CHRISTMAS PROMOTION

In the run up to Christmas there will be a Family Railcard promotion offering customers £5 off the Family Railcard, when they hand in a promotional voucher. The offer is available from 21st November until 31st December 2005 and is being promoted through door drops sent to people through the post, along with a special application form. This offer is targeted at families living close to stations on popular routes into big cities – London, Birmingham, Manchester, Edinburgh and Newcastle. We will also be promoting this offer on the Family Railcard and National Rail websites as well as in our December renewal mailing to Family Railcard customers. In all cases the customer will be provided with a £5 off voucher which they must hand in at the station when purchasing their Family Railcard.

Issuing a £15.00 Family Railcard Due to difficulties encountered for previous discount Railcard promotions, the £15.00 Family Railcard is only available from booking offices and travel centres. It will not be obtainable through Travel Agents or Telesales. To receive the £5 discount on a standard 12-month Family Railcard, the customer must hand over their £5 off voucher and a completed Family Railcard application form. Please ensure that they complete every section of the form. The voucher must then be attached to the application form, as this will be audited against the number of discounted Family Railcards issued by your office. The Railcard should then be completed in the normal way, ensuring that the customer signs the back of the Railcard and that the receipt portion of the Railcard application form is fully completed and handed back to the customer.

3 Railcard retailing instructions for the different Ticket Issuing Systems are set out below:

APTIS TICKET ISSUING INSTRUCTIONS Select Local Program for FAMILY RC PROMO Input the fare (£15) and press [ENTER]. Insert FAMILY RAILCARD TICKET STOCK. Complete as per normal full priced Railcard Attach £5 voucher to application form for audit purposes

APTIS LOCAL PROGRAM TICKET TYPE DETAILS To set up the local programme in APTIS, follow these steps: 1 : Insert and turn the supervisor key to the SUPERVISOR position and press 3 (See the Operators Manual section B, page 9). 2 : Press the nominated LOCAL TICKET TYPE BUTTON (Local 1 to 8) 3 : Input TKT PRINTED NAME FAMILY RC PROMO and press ENTER 4 : Input TKT DISPLAY NAME FAM RCP and press ENTER 5 : Input TKT TYPE CODE ZMJ and press ENTER 6 : Input PRINT FORMAT No. 27 and press ENTER 7 : HOPPER FED (Y/N)? N and press ENTER 8 : Input TKT TYPE CATEGORY 80 and press ENTER 9 : Input POV 12/00 and press ENTER 10 : Input DISCOUNT BIN No. 0 and press ENTER 11 : Input UTS TKT TYPE CODE** 00 and press ENTER 12 : Input TIME RESTRICTION** 0 and press ENTER ** — If either of these two fields is other than ‘00’ or ‘0’ the Local Program will have to be reinserted on the APTIS after receiving a download. APTIS prints a local program card confirming the details entered.

TRIBUTE TICKET ISSUING INSTRUCTIONS At Journey Input Screen Select F8 Miscellaneous Select Railcards F11 Select from Railcard list “FMM” Family RC Promo F12 Issue Railcard Complete as normal for full priced Railcard Attach £5 voucher to application form for audit purposes

SHERE SMART ISSUING INSTRUCTIONS Select [Railcards] from the menu bar as usual Select Family Railcard Promo £15 (Either 1 or 2 adults) Complete as normal for full priced Railcard Attach £5 voucher to application form for audit purposes

FUJITSU STAR ISSUING INSTRUCTIONS Select [Railcards] from the menu bar as usual Select “FMM” Family RC Promo Complete as normal for full priced Railcard Attach £5 voucher to application form for audit purposes

If you require any assistance, please do not hesitate to contact us.

Thank you for your continued support. Railcard Marketing 020 7841 8053

4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF 3 ON-TRAIN STAFF TRAVEL AGENTS STAFF TRAVEL FACILITIES: STATUS PASSES

From mid-November onwards all Status Passes will be re-issued.The new pass is similar to that which it replaces except that additional features which assist in the differentiation between those issued to active staff and those issued to retired staff/spouses have been incorporated. As with the existing pass, three types will be issued and each of these has been produced in two varieties to distinguish those issued to: a. Active staff (valid for Residential and Leisure use ONLY) — these incorporate a distinctive green square, have green field headings and a green background), and b. Retired staff/spouses (valid for Leisure use ONLY) — these incorporate a distinctive red square, have red field headings and a red background). These red/green colour features are designed to help Revenue Protection staff to easily determine whether the holder has an entitlement to use the pass for daily commuting to a place of employment or not. Each of the three types will be similar in appearance, except that the colour of the band across the top will vary to signify availability: Gold band — grants All Stations availability and, if stated, free use of sleeping berths Silver band — grants All Stations availability Blue Band — grants specified former Regional availability Below are specimens of the passes showing firstly the Active staff variety and, secondly the Retired staff/ Spouse variety:

ACTIVE STAFF RETIRED STAFF/SPOUSE

(Gold, silver or blue band at top, green (Gold, silver or blue band at top, red differentiation features) differentiation features)

The opportunity will be taken at a future date to amend the Ticket Examiners Handbook to show these new passes. The Status Passes these new passes replace should not be accepted after 31 December 2005.

Rail Staff Travel Limited Tel 020 7841 8136, 7 or 8

5 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 4 TRAVEL AGENTS TRAIN COMPANIES — ORDERING MORE POSTERS & LEAFLETS ETC.

CDL London Ltd have moved to new premises in Woolwich therefore stations and other locations in Southern, South Eastern Trains & South West Trains wishing to order additional copies of the current and valid Network Railcard leaflets should now contact them on the following numbers: CDL London Ltd, Tel: 0208 312 7940 Fax: 0208 312 7941 ATOC Marketing

TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 5 TRAVEL AGENTS PRIVILEGE SEASON TICKETS — FREE MILEAGE DISCOUNTED AMOUNT

The discounted amounts to be applied to privilege season tickets commencing on or after 2 January 2006 are: — Free Mileage 7 Day Discount 8 £4.80 12 £9.50 40 £18.20 70* £31.90 *BT police (South East based officers only) Rail Staff Travel Limited 020 7841 8138

6 INDEX

This index covers those more important items still current from the last six issues of Newsrail Express. Amendments to Fares Manuals and associated Publications are excluded.

NEWSRAIL PAGE ITEM MANUAL PAGE EXPRESS No. No. No. No. Central Trains – Alfreton Barrow Crossing 300 4 2 Central Trains – Summary of Fares Review September 2005 297 6 4 First ScotRail – Caledonian Sleeper Merchandiser 300 5 3 First ScotRail – Caledonian Sleeper On-Train Smoking Policy 296 7 6 Midland Mainline – GroupSave Barred Dates 299 5 5 National Rail – Annual Gold Card Leisure Benefits 296 3 1 National Rail – First National Community Railfest 296 4 2 National Rail – Fraudulent use of Railcards tampering with expiry dates 299 5 3 National Rail – Free Return Travel Pass for Staff attending Controllers’ Development Workshop 297 3 1 National Rail – HM Forces Railcard – Changes to Discounts and Minimum Fares 296 5 3 National Rail – Important message to all staff making assisted passenger bookings 301 1 3 National Rail – Missing SPORTIS Machine 298 7 5 National Rail – Missing SPORTIS Machine 301 2 4 National Rail – National Fares Manual 91 – Saver and SuperSaver Calendar 298 4 2 National Rail – New procedures for contributing information to publish in Newsrail Express, Retail Manuals and Rail Directory for Travel Agents 298 3 1 National Rail – New procedures for putting information in Newsrail Express, Retail Manual, Rail Directory for Travel Agents and Ticket Examiners Handbook 299 3 1 National Rail – New Railcard Designs 300 3 1 National Rail – New Railcard Leaflets and Posters Winter 2005 298 5 3 National Rail – Notice of Fares Revision 297 5 3 National Rail – PlusBus New Station Zones 297 4 2 National Rail – Recovered SPORTIS Machine 299 5 4 National Rail – Season Ticket Sales from Rail Ticketing Sites 296 6 5 National Rail – Travel Agents – Ordering more Posters and Leaflets 298 7 4 National Rail – Travel Trade Information Online – Further Information for Travel Agents only 296 5 4 Thameslink News 298 8 6 TransPennine Express – Senior Kids Add-on 299 6 6 RM2: Retail Manual Part Two RD1: Rail Directory for Travel Agents Part One

7 ASSOCIATION of TRAIN OPERATING COMPANIES

working together for Great Britain’s National Rail companies

Printed by The Stationery Office Limited (TSO) St. Crispins Duke Street Norwich NR3 1PD Copyright © Association of Train Operating Companies (ATOC) 2000

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