Fiscal 2018 Registration Document Including the Integrated Report CONTENTS
SODEXO AT A GLANCE 1
1 3
UNLOCKING OUR POTENTIAL 2 CONSOLIDATED INFORMATION 73 Our fundamentals 4 3.1 Fiscal 2018 Activity Report 74 Our value creation model 6 3.2 Extra-financial reporting 89 Our responsible programs 8 3.3 Consolidated financial statements Our materiality matrix 10 as of August 31, 2018 104 Our risk management 11 3.4 Notes to the consolidated financial Message from Sophie Bellon 12 statements 110 Our Board of Directors 14 3.5 Statutory Auditors’ Report on the consolidated financial statements 158 11 Global megatrends 16 3.6 Supplemental Information and condensed Message from Denis Machuel 20 Group organisation chart 163 Our Executive Committee 22 Our profession, our markets 24 Our evolution 32 4 Our corporate responsibility 34 Our key figures 36 INFORMATION ON THE ISSUER 169 4.1 Sodexo S.A. Individual Company Financial Statements 170 2 4.2 Notes to the Individual Company Financial Statements 172 GROWING OUR BUSINESS RESPONSIBLY 44 4.3 Supplemental Information on the Individual Client and consumer centricity 46 Company Financial Statements 189 Enhancing operational efficiency 54 4.4 Statutory Auditors’ Report 192 Nurturing talent 60 Anchoring corporate responsibility 68 5
CORPORATE GOVERNANCE 201 5.1 Shareholding structure 203 5.2 Board of Directors 204 5.3 Other information 229 5.4 Risk management 236 5.5 Compensation 249
6
SHAREHOLDERS AND SHARE CAPITAL 271 6.1 Sodexo Share Performance 273 6.2 Financial Communications Policy 278 6.3 Shareholders 280 6.4 Additional Information about the Company’s Share Capital 283 6.5 General Information about Sodexo bylaws 285
Fiscal 2018 Registration Document Including the Integrated Report 7
ABOUT OUR INTEGRATED REPORT COMBINED ANNUAL SHAREHOLDERS’ The chapter 1 of t his Registration D ocument follows Sodexo’s MEETING, JANUARY 22, 2019 289 decision to adopt the practice of integrated reporting. Based on the recommendations of the International Integrated Reporting 7.1 Agenda 290 Council (IIRC), it also refl ects the direction being taken in our 7.2 Resolutions submitted to the Combined roadmap for corporate responsibility, Better Tomorrow 2025. Annual Shareholders’ Meeting of January 22, 2019 291 Managers from various departments within the Group took part 7.3 Statutory Auditors’ report in a series of workshops to jointly create the report, ensuring there is a common perspective on Sodexo’s overall economic, on the authorization to grant free existing social and environmental performance. or newly issued shares 300
This second Integrated Report covers the fi scal year 2018 and draws on information from the Registration Document in which it is published. 8
APPENDICES 301 8.1 Glossary 302 8.2 Responsibility for the Registration Document and the Audit of the Financial Statements 305 8.3 Reconciliation Tables 307 SODEXO AT A GLANCE
Founded in 1966 by Pierre Bellon, Sodexo is the global leader in Quality of Life services. Sodexo is the world’s only company off ering On-site Services, Benefi ts and Rewards Services and Personal and Home Services. Sodexo’s services contribute to the performance of our clients, the fulfi llment of our teams and the economic, social and environmental development of our local communities.
KEY FIGURES(1) AS OF AUGUST 31, 2018
20.4 460,000 72 100 #1 billion euro in employees countries million consumers France-based private consolidated revenues served daily employer worldwide(2)
69% #1 #3 and #1 employee engagement in its industry sector in its sector for Innovation(2 ) rate(3) in both the Dow Jones among the World’s Sustainability Index (DJSI)(4) Most Admired and the 2018 RobecoSAM Companies(2 ) Sustainability Yearbook(5)
1 Source: Sodexo. 2 2017 Fortune 500 ranking. 3 2018 employee engagement survey sent to 386,262 Sodexo employees of whom 62% responded. 4 The Dow Jones Sustainability Indices (DJSI) provide a global ranking of the companies most advanced in the area of sustainable development. They are jointly compiled by the Standard & Poor’s Dow Jones Indices and RobecoSAM. 5 The RobecoSAM Sustainability Yearbook is the world’s most comprehensive publication on corporate sustainability performance. More than 3,400 companies in 59 industries were evaluated according to economic, fi nancial, social and environmental indicators.
The French version of this Registration Document was fi led with the french securities regulator (Autorité des m archés fi nanciers – AMF) on November 22 , 2018, in accordance with article 212-13 of its General Regulations. It may be used in support of a fi nancial transaction if it is supplemented by a prospectus approved by the AMF. This document has been prepared by the issuer under the liability of the signatories. This document is a free translation from French into English and has no other value than an informative one. Should there be any diff erence between the French and the English version, only the text in the French version shall be deemed authentic and considered as expressing the exact information published by Sodexo. This Registration Document is available on Sodexo’s website, www.sodexo.com and on the website of the AMF , www. amf-france.org.
SODEXO - FISCAL 2018 REGISTRATION DOCUMENT 1 1
UNLOCKING OUR POTENTIAL
As the global leader in Quality of Life services, we have developed a solid business model and a unique off er of integrated services that creates value for our clients. We have leading market positions in each of our segments and a clear roadmap and vision for the future. Together, we are ready to embark on a new phase of growth and profi tability, fueled by the energy and professionalism of our 460,000 employees throughout the world.
2 SODEXO - FISCAL 2018 REGISTRATION DOCUMENT WWW.SODEXO.COM Our responsible programs Our P. 8 value creation model P. 6
Our fundamentals P. 4
Our materiality matrix P. 10
Our Key Our risk corporate fi gures management responsibility P. 36 P. 11 P. 34
Our Message evolution from P. 32 Sophie Bellon P. 12
Our Our profession, Board our markets of Directors P. 24 P. 14
Our Executive 11 Global Committee megatrends P. 22 P. 16
Message from Denis Machuel P. 20
SODEXO - FISCAL 2018 REGISTRATION DOCUMENT 3 1 UNLOCKING OUR POTENTIAL
OUR FUNDAMENTALS A GLOBAL, INDEPENDENT, PEOPLE-FOCUSED COMPANY
Sodexo is the community of our consumers, clients, employees and shareholders. To meet their expectations, we have built a business model based on profi table organic growth in revenues. The strength of this model is refl ected in our fundamentals.
Since Sodexo’s inception, our mission, our values and our ethical principles have guided the work of all employees.
OUR MISSION OUR VALUES OUR ETHICAL Improve the quality of life of Sodexo • Service spirit PRINCIPLES employees and those we serve, • Team spirit • Loyalty and contribute to the economic, • Spirit of progress • Respect for people and equal social and environmental opportunity development of the communities, • Transparency regions and countries in which • Business integrity we operate.
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AN INTEGRATED OFFER THROUGH 1 THREE ACTIVITIES Through our three activities: On-site Services, Benefi ts and Rewards Services, A CONSUMER AND CLIENT-FOCUSED and Personal and Home Services, INDEPENDENCE ENSURED CULTURE we off er a holistic response to client THROUGH FOUNDING One of the keys to our ability to develop and needs and provide services that FAMILY SHAREHOLDING expand a unique range of Quality of enable us to accompany consumers Independence enables us Life services has been our detailed throughout their lives. to maintain our values, focus on understanding of the needs of clients and We leverage the synergies that exist a long-term strategy, maintain end-users. To leverage our understanding among our three activities, such as management continuity and ensure of the challenges faced by our clients and to business development opportunities our sustainability. adapt to the globalization of our markets, and global brand awareness. Our independence is ensured through our organization is structured around global Shared organizations and infrastructure the Bellon family shareholding: client segments for our On-site Services. generate cost savings while multiple Mr. and Mrs. Pierre Bellon and their This segment-based approach enables us career gateways off er signifi cant children control 72.6% of Bellon SA. to better capitalize on our size and global opportunities for our employees. As of August 31, 2018, our controlling footprint, thereby increasing the value we holding company, Bellon SA, bring to our clients. This model also helps us A WORLDWIDE COMPANY held 42.2% of Sodexo’s capital and to meet the needs of our consumers, which RESPONDING TO MAJOR GLOBAL 57.2% of the exercisable voting rights. can diff er greatly from segment to segment. TRENDS In June 2015, Mr. and Mrs. Pierre Bellon Major global trends are bringing and their four children entered into an DEVELOPING OUR EMPLOYEES new quality of life issues to the surface. agreement for a duration of 50 years Sodexo is one of the world’s largest employers Demographic changes such as which prevents his direct descendants and a company of people at the service of aging populations and urbanization from freely disposing of their shares other people. Our people have been at the are leading to an explosion in the need in Bellon SA. The sole asset of Bellon SA core of our development in the past but for home care services and facilities is its holding in Sodexo shares will be even more so in the future. Sodexo’s for the elderly. and Bellon SA does not intend to sell continued growth is the result of the Operating in 72 countries and with this shareholding to third parties. performance, development, professionalism undisputed leadership in developing The sustained commitment required and engagement of its diverse teams. economies, Sodexo’s global network to build a truly international Recognizing each individual’s contribution enables us to customize our integrated organization and a strong to the Group’s success is a priority. We are off er while delivering a consistently management team, nurture lasting committed to being an employer of choice high level of services worldwide. client relationships and develop by providing jobs , learning opportunities These services thus create value a successful integrated off er, and internal progression for our people for our clients and improve the daily life refl ects this vision. that will enable them to thrive within of our consumers while respecting the c ompany. our economic, social and environmental commitments.
SODEXO - FISCAL 2018 REGISTRATION DOCUMENT 5 1 UNLOCKING OUR POTENTIAL
OUR VALUE CREATION MODEL CREATING VALUE BY IMPROVING QUALITY OF LIFE
RESOURCES IMPACTS
ECONOMIC ECONOMIC
• Stability of family-controlled capital • 20.4 billion euro in consolidated revenues • Robust financial model • +9.7 % Total Shareholder Return per year over • Significant market potential 5 years • Long-term vision • A- Standard & Poor’s rating • Socially ResponsibIe Investment ratings
HUMAN INDIVIDUALS
• 460,000 engaged employees • 81% retention rate of total workforce • Diverse workforce • 3.5% internal promotion • Development and training of employees • A wide range of Quality of Life services (79.3% of employees trained) delivered for 100 million consumers every day • Strong presence in local communities • 7.6 billion euro in salaries • Eco-system of partnerships • Stop Hunger: 93,000 committed volunteers • Nearly 7.4 million U.S. dollars raised for 1,200 partner charities and NGOs(1)
RELATIONSHIPS COMMUNITIES
• Improving quality of life and contributing to local • 4.4 billion euro spend with the SMEs(2) communities’ development • Apx. 2.3 billion euro of pay-roll taxes paid • Strong culture and ethical values • 7,200 tons of fairly traded coffee purchased • Innovation insight gained from 100 million • 180 local community projects consumers served everyday worldwide
NATURAL THE ENVIRONMENT
(3) • Sustainable processes • 95,588 tons CO2 reduction in Scope 1 • Responsibly-sourced raw materials and Scope 2(4) carbon emissions compared to • Responsible use of energy and water baseline year 2011 • Waste reduction: 87.5 % of sites have implemented equipment and process steps to reduce organic waste • 99 million cage free eggs purchased • 25,313 tons of sustainably sourced seafood • 2.7 million liters of used cooking oil converted to biofuel
1 NGOs: Non-Governmental Organizations. 2 SMEs: Small and Medium sized Enterprises. 3 Scope 1: direct GHG emissions from the combustion of energy sources owned or controlled by the company. 4 Scope 2: indirect emissions of GHG from electricity purchases.
6 SODEXO - FISCAL 2018 REGISTRATION DOCUMENT WWW.SODEXO.COM 1 UNLOCKING OUR POTENTIAL
To improve the quality of life of its employees and its consumers, and to contribute to the development of communities in which it operates, Sodexo makes accelerating growth a central priority. Growth increases our capacity for investment and innovation to capture the strong potential of our markets and off ers innovative and increasingly personalized services to our clients and consumers. This depends upon the commitment of our teams, our ability to innovate and an in-depth understanding of our consumers. 1
N P RE AT D IE L I N
T
H
S C
R E rn S u P et r O d N e z S i I B im RESEARCHING t L p client E o and consumer B d U n needs a S
, I s N i E s OPTIMIZING y S l client and consumer S a experience
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a O
,
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DESIGNING D o
i
t new U
c INNOVATION &
or modifying C
e l DIFFERENT IATION
existing off ers T l
o
c
NTS a SE t N
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U R
D
T S S SELLING & DELIVERING
solutions to client IMPLEMENTING services
or operating processes
ES C YE IT O IZ L E
P N S
M
E
All fi gures are for Fiscal 2018, unless otherwise stated
SODEXO - FISCAL 2018 REGISTRATION DOCUMENT 7 1 UNLOCKING OUR POTENTIAL
OUR RESPONSIBLE PROGRAMS BUILDING SUSTAINABLE RELATIONSHIPS
EMPOWERMENT
Improving quality of life of our employees increases their engagement and helps shape the quality of life experience off ered by Sodexo. AS AN EMPLOYER 6,232,374 hours of training provided during Fiscal 2018
CARE
We use our insights to engage our consumers and address their unique needs. AS A We bring additional expertise that complements SERVICE that of our clients. PROVIDER 93.8% client retention rate for Fiscal 2018
RESPONSIBILITY
Our actions and objectives have a direct impact on individuals, communities and the environment.
AS A #1 in its industry CORPORATE in both the Dow Jones Sustainability Index (DJSI)(1) (2) CITIZEN and the 2018 RobecoSAM Sustainability Yearbook Sodexo is part of the FTSE4Good index(3)
These programs are an operational answer to the issues Source: Sodexo. defi ned in the materiality matrix (page 10 ).
8 SODEXO - FISCAL 2018 REGISTRATION DOCUMENT WWW.SODEXO.COM 1 UNLOCKING OUR POTENTIAL
Provider of services, employer, corporate citizen: our activities impact individuals, whether clients, consumers, employees, suppliers or shareholders, as well as the communities in which we operate. Because our success depends on building constructive relationships with all of our stakeholders, we are committed each day to taking action on numerous programs for responsible action.
1
FUNDAMENTAL A ZERO GLOBAL EMPLOYEE GLOBAL RIGHTS AT WORK ACCIDENT LEARNING, TRAINING FACILITIES HSE(4) CULTURE AND DEVELOPMENT MANAGEMENT PROGRAMS ACADEMY
“SODEXO SUPPORTS ME” DIVERSITY AND ANNUAL FLEXIBLE WORK EMPLOYEE ASSISTANCE INCLUSION PROGRAM BETTER TOMORROW ARRANGEMENTS PROGRAM AND NETWORKS SITE SURVEY
RESPECT FOR FOOD SAFETY HEALTHY HEALTHY AND PARTNER WORKERS’ RIGHTS IN AND SECURITY LIFESTYLE SUSTAINABLE MEAL INCLUSION THE VALUE CHAIN OPTIONS OPTIONS PROGRAM
PERSONAL ANIMAL WELFARE ELIMINATION OF WASTELESS AND HOME SERVICE COMMITMENTS PRODUCTS ACCELERATING WEEK DEFORESTATION FROM OUR SUPPLY CHAIN
LOCAL SUSTAINED CARBON PROGRAMS RESPONSIBLE SOURCING COMMUNITY AND INCLUSIVE EMISSION TO OPTIMIZE ENERGY, SEAFOOD OF FAIRLY TRADED PROJECTS GROWTH REDUCTION WATER AND WASTE SOURCING PRODUCTS TARGET CONSUMPTION
GENDER EQUALITY HEALTHY LIVES SUPPORT FOR DRIVING STOP INTERNATIONAL AND EMPOWERMENT AND WELL-BEING THE UNITED RESPONSIBLE HUNGER FOOD WASTE NATIONS CHAMPIONS CONSUMPTION COALITION MEMBER 12.3 PROGRAM
1 Dow Jones Sustainability Indices (DJSI): The Dow Jones Sustainability indices (DJSI) provide a global ranking of the companies most advanced in the area of economic, social and environmental responsibility. They are jointly compiled by the S&P Dow Jones Indices and RobecoSAM. 2 The RobecoSAM Sustainability Yearbook is the world’s most comprehensive publication on corporate sustainability performance. More than 3,400 companies in 59 industries were evaluated according to economic, social, environmental and fi nancial indicators. 3 The FTSE4Good international index identifi es socially responsible companies according to environmental, social and governance (ESG) criteria. 4 Health, Safety and Environment (HSE) the scope of Sodexo HSE function includes Occupational Health and Safety, Food Safety and Environment.
SODEXO - FISCAL 2018 REGISTRATION DOCUMENT 9 1 UNLOCKING OUR POTENTIAL
OUR MATERIALITY MATRIX SHARING A COMMON VISION
Our unique position in the value chain enables us to develop strong relationships with multiple stakeholders. To defi ne priorities and structure for our corporate responsibility roadmap, we have identifi ed and ranked key issues and impacts in consultation with internal and external stakeholders with the support of Business for Social Responsibility (BSR)(1). Our methodology relies on interviews conducted with our employees, clients and consumers as well as market best practices.
HIGH • Food quality and safety
• Food resource security and sourcing • Respect for Human r ights • Supplier Code of Conduct • Fundamental rights • Nutrition and healthy choices at work
• Occupational health and safety
• Food waste at client sites
• Supply chain food waste
• Supply chain carbon footprint • Environmentally sustainable menu options
• Responsible communication and promotion • Employee well-being • Fight hunger and engagement and malnutrition
• Supply chain inclusion • Employee training and development • Energy use in client sites
IMPORTANCE TO STAKEHOLDERS IMPORTANCE • Water use in client sites • Diversity and inclusion
• Local community access to direct employment • Responsible food • Non-organic waste practices in client sites on client sites • Local community access to indirect employment • Dialogue and engagement with clients and consumers • Engagement with external stakeholders
• Sourcing of equipment and supplies • Animal welfare
LOW
LOW IMPORTANCE TO SODEXO HIGH
• As an employer • As a service provider • As a corporate citizen FUNDAMENTALS
Since the publication of our materiality matrix, we have placed stakeholders’ most important issues at the heart of our best practices. The result of this progress is detailed in this report(2). The key indicators illustrating the challenges and priority risks are presented in the tables of chapter 3.
1 The internal and external analysis were conducted in Fiscal 2016. 2 Chapter 1, chapter 2 and Risk management sub-chapter 5.4.
10 SODEXO - FISCAL 2018 REGISTRATION DOCUMENT WWW.SODEXO.COM 1 UNLOCKING OUR POTENTIAL
OUR RISK MANAGEMENT RISK MANAGEMENT AND INTERNAL CONTROL MODEL BASED ON THREE LINES OF DEFENSE
Operational managers are the fi rst line of defense for identifying and managing risks 1 in their area of activity. They put in place controls and action plans for the risks identifi ed. Support and transversal functions defi ne the procedures and standards and provide tools and techniques for operational staff to implement the appropriate controls. Internal Audit provides an independent assessment of risk management and internal control to the Executive Committee and the Board of Directors. It makes recommendations on improving risk management to operational teams and support functions. Each year, a risk assessment is carried out based on the reported results and summaries established by the senior management of the main entities. Sodexo is thus able to defi ne a risk profi le that integrates both internal and external risks. This evaluation is successively validated by the Executive Committee, the Audit Committee and the Board of Directors.
SODEXO’S RISK MANAGEMENT AND INTERNAL CONTROL MODEL The Three Lines of Defense
BOARD / AUDIT COMMITTEE
EXECUTIVE COMMITTEE Report
Report Report Inform
FIRST LINE OF DEFENSE SECOND LINE OF DEFENSE THIRD LINE OF DEFENSE EXTERNAL AUDITORS | REGULATORS
OPERATIONAL SUPPORT & GROUP MANAGEMENT TRANSVERSAL INTERNAL FUNCTIONS AUDIT
Segment Directors, Services Operations District Managers, Finance Site Managers… Human Resources Health & Safety IT Security Risk Management and Internal Control, Legal Affairs...
• Identify and manage risks • Support our operators • Evaluates and makes within their activities in risk management recommendations for the improvement of risk management • Put controls into place • Provide tools and techniques
SODEXO - FISCAL 2018 REGISTRATION DOCUMENT 11 1 UNLOCKING OUR POTENTIAL
MESSAGE FROM SOPHIE BELLON SOPHIE BELLON CHAIRWOMAN OF THE BOARD OF DIRECTORS
This past year was marked by clients, consumers, employees and important milestones and key shareholders and we have always developments. On January 23, Denis wanted to build a growth company Machuel became the third CEO in because growth is the best way to Sodexo’s history, and a new chapter respond to the expectations of these opened for our company. Since diff erent stakeholders. then, Denis and I have been working Today, accelerating this growth is together to make sure the tandem the company ’s top priority. Our we form creates an effi cient funnel of underperformance in some segments collaboration between the Executive and markets required quick and Committee and the Board of Directors. decisive corrective action, which is The fi rst work we carried out was now underway. an assessment of Sodexo’s current At the same time, major social, situation to see where we stand today, demographic and environmental shift s identifying related short and medium- coupled with accelerated technological term priorities. progress continue to profoundly and Sodexo’s future is ripe with irreversibly impact our markets. The possibilities: t he market potential for changes are aff ecting relationships our combined activities is estimated with both our B to B clients and with at 900 billion euro, nearly 45 times those who consume our services, current revenues. Global trends requiring that we redefi ne our markets are also promising: d emand for and rethink how we create value. outsourced services is accelerating, Looking at these changes, we have and the integration of various services already taken very clear steps. is set to follow. At the same time, First, we are renewing our focus on the aspiration to improve quality of foodservices, our historical and core life is one that resonates strongly in expertise. The potential in this area both Western societies and in those of is huge. We are also strengthening emerging economies. The 100 million the integration of our diff erent people we serve every day represent a services to demonstrate our expertise huge asset for the future development in each of our client segments and of our services. “Our ambition is sub-segments. Lastly, we want to to one day improve But we have undoubtedly not been better understand the needs of our effi cient enough in capturing this consumers in order to be able to meet the q uality of potential lately, partly because we them. As our consumers progressively have likely taken too long to make become an important additional life of one billion some decisions. source of revenue, they also have the power to infl uence the decisions of our individuals around Sodexo is, and has always been, BtoB clients to partner with us. a growth company. From the the world.” very beginning, we have defi ned We will seize these emerging Sophie Bellon ourselves as the community of our opportunities by leveraging the
12 SODEXO - FISCAL 2018 REGISTRATION DOCUMENT WWW.SODEXO.COM 1 UNLOCKING OUR POTENTIAL
“We need to get back to the culture of entrepreneurship that has underpinned our success ”
1 increasing convergence of our As we move forward, the Board will individuals, both our employees and activities, driven by technological have an important role to play in our consumers, and to have a greater progress. In order to succeed, we need supporting and challenging our impact on our communities and the to fi rst get back to the basics of our strategic choices and how they are environment we all share. business: c lient retention, employee executed, as well as evaluating the Our fi nancial independence is a engagement, and extreme operational achievement of our objectives towards fundamental cornerstone in this discipline. Over the years, we have lost reaching this ambition. The recent ambition. Remaining an independent sight of these basics in some parts of evolution in the Board’s composition company, a family-controlled the business and we are in the process has resulted in a new dynamic, and business, is for us the only way to of restoring them. I am confi dent that the Board is in maintain our values and our mission, a strong position to carry out its We also need to get back to the culture ensure stability in our management, role through open discussions and that has underpinned our success. Our focus on the long term, and have constructive dialogue. company culture, created by the fi rst the freedom to make necessary generation of managers, was based on Sodexo today is the result of a long investments in our development. and successful history rooted in the an entrepreneurial spirit. This is about Rapidly recovering good levels of original vision of its founder. When encouraging each manager to manage performance while starting to actively Pierre Bellon created the company his or her business as if it was their work towards achieving our ambition 52 years ago, his personal history had own, while giving them the means to will take considerable collective eff ort led him to believe that companies with do so. With entrepreneurship comes and major changes, but I believe we a strong social purpose are the ones accountability. Accountability is about have the right levels of discipline and that stand the test of time. That is facing the facts with humility before courage to rise to the challenge. We why he gave Sodexo powerful values making decisions, and assuming the will do what it takes to make sure - team spirit, service spirit, and a consequences of our actions. the most crucial part of who we are spirit of progress – and a particularly remains the same. Lastly, talent is the foundation of forward-looking mission for the time. everything we do. Almost all the This mission was – and remains – to I would like to thank all Sodexo’s challenges we have today have their improve the quality of life of our employees for their hard work every roots in wrong people decisions or employees and the people we serve, day for our clients, for our consumers, people situations which have gone on and contribute to the economic, social for their teams and for their for too long. Developing our talent, and environmental development of the communities. It is their engagement constantly building and strengthening communities, regions and countries and dedication that have made Sodexo our talent pipeline, is the key to our where we operate. the great company it is today. future. These fundamentals have not changed Provided we work on these since 1966 and are still very relevant prerequisites, I believe that we today. For over 50 years, we have are well positioned to capture the grown while making sure along the opportunities created by this new way that we are actively contributing world. Today, we have around to foster progress and create social 100 million consumers. Our ambition value for individuals, communities and is to one day improve the quality of society. Fulfi lling our mission is all life of one billion individuals around about growing to improve the quality the world. of life of an ever-increasing number of
SODEXO - FISCAL 2018 REGISTRATION DOCUMENT 13 1 UNLOCKING OUR POTENTIAL
OUR BOARD OF DIRECTORS SHARING A LONG-TERM VISION
A family-controlled company, Sodexo’s stability is one of the keys to its success. Under the leadership of Chairwoman Sophie Bellon and inspired by a shared long- term vision, Sodexo’s Board of Directors, composed of seven women and six men, determines the strategic orientations of the company .
Member of the Audit Committee Member of the Compensation Committee Member of the Nominating Committee
SOPHIE BELLON EMMANUEL BABEAU For more details on Chairwoman of the Board Deputy Chief Executive Offi cer Sodexo’s Governance, of Directors of Schneider Electric SE please see Chapter 5. Independent Director Nationality: French Chairman of the Audit Committee Term expires at the Annual Shareholders’ Meeting Nationality: French approving the Fiscal 2020 fi nancial statements Term expires at the Annual Shareholders’ Meeting Attendance rate: 100% approving the Fiscal 2018 As of August 31, 2018 fi nancial statements Attendance rate: 100%
ROBERT BACONNIER ASTRID BELLON PIERRE BELLON Independent Director Director Chairman Emeritus Nationality: French Nationality: French Founder of Sodexo and Chairman of the supervisory Term expires at the Annual Term expires at the Annual Board of Bellon SA Shareholders’ Meeting Shareholders’ Meeting approving the Fiscal 2018 approving the Fiscal 2018 Nationality: French fi nancial statements fi nancial statements (Proposed reappointment) (Proposed reappointment) Attendance rate: 100% Attendance rate: 69%
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1 BERNARD BELLON FRANÇOIS-XAVIER BELLON NATHALIE BELLON-SZABO Director Founder and Chief Executive Chief Executive Offi cer, Offi cer of LifeCarers Ltd Sodexo Sports & Leisure Nationality: French Director Director Term expires at the Annual Shareholders’ Meeting Nationality: French Nationality: French approving the Fiscal 2018 Term expires at the Annual Term expires at the Annual fi nancial statements Shareholders’ Meeting Shareholders’ Meeting Attendance rate: 100% approving the Fiscal 2018 approving the Fiscal 2020 fi nancial statements fi nancial statements (Proposed reappointment) Attendance rate: 92% Attendance rate: 92%
PHILIPPE BESSON FRANÇOISE BROUGHER SOUMITRA DUTTA Head of Projects Chief Operating Offi cer, Pinterest Dean and Professor of and Sponsorship Independent Director Management, Cornell University Employee representative Chairwoman of the Nominating Independent Director Committee Nationality: French Nationality: Indian Term expires at the Annual Nationality: dual French Term expires at the Annual Shareholders’ Meeting and American Shareholders’ Meeting approving the Fiscal 2019 Term expires at the Annual approving the Fiscal 2020 fi nancial statements Shareholders’ Meeting fi nancial statements Attendance rate: 85% approving the Fiscal 2020 Attendance rate: 100% fi nancial statements Attendance rate: 100%
CATHY MARTIN SOPHIE STABILE CÉCILE TANDEAU Regional Manager Founder and Chairwoman of DE MARSAC Employee representative Révérence Chief Human Resources, Solvay Independent Director Group Nationality: Canadian Independent Director Nationality: French Term expires at the Annual Chairwoman of the Shareholders’ Meeting Term expires at the Annual Compensation Committee approving the Fiscal 2020 Shareholders’ Meeting fi nancial statements approving the Fiscal 2019 Nationality: French fi nancial statements Attendance rate: 85% Term expires at the Annual Attendance rate: 100% Shareholders’ Meeting approving the Fiscal 2019 fi nancial statements Attendance rate: 100%
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11 GLOBAL MEGATRENDS ADAPTING OUR OFFERS TO BUILD THE FUTURE
Preparing the future means being aware of the world’s great transformations. By defi ning and analyzing 11 major megatrends with demographic, social, economic and technological implications, we are fi ne-tuning our strategy and adapt our off ers.
Half of the world’s top 500 companies did not exist 25 years ago. This speaks volumes about the pace and magnitude of the changes we are going through, from Europe to Asia, from the Americas to Africa and Australia. Whether social, environmental, economic or technological, these changes are occurring at an unprecedented speed and scale. Attentive to these changes, we are adapting our off ers to respond to the expectations of our consumers and users. The world’s accelerated transformation is profoundly reshaping our life, work and leisure environments, our behaviors and our modes of consumption. Understanding these 11 megatrends allows us to invest the right resources where they are needed, for example, by developing new businesses or expanding our global footprint. We are also evolving our off erings to respond to new expectations while creating value for our company.
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1. DEMOGRAPHIC SHIFTS
Developed countries are faced with a rapidly Sodexo responds to these challenges aging population and exploding health • We are developing a range of services budgets due in part to slow population 1 billion that enhance quality of life for seniors growth estimated at 2.9% between 2015 at home, such as Amelis, Comfort Keepers© and 2030. Meanwhile, developing countries, humans will be older and PrestigeNursing+Care. led by India, Nigeria and Pakistan, will than 65 in 2030, • We are making life easier for parents through experience an average population growth 13% of the world’s population(2) childcare services like those off ered by of 18.5% between 2015 and 2030(1). Crèche Attitude.
1 2. URBANIZATION
Rapid urbanization is contributing to the Sodexo responds to these challenges increase in GDP per capita, but the emergence of mega-cities (urban areas with more than • We accompany deployment of public aid 10 million inhabitants) is creating enormous programs to improve the quality of life economic and social challenges (mobility, of citizens and strengthen social ties. 24 • We off er foodservices solutions adapted security, waste and energy management). In 2030, megacities will generate 72% to the increased mobility of employees. of the world’s of global GDP. Meanwhile, mid-tier cities • We are developing mobility solutions, 31 megacities in 2030 in emerging economies will account for 40% including car-sharing solutions adapted (3) of GDP growth between 2015 and 2025. These will be in developing countries to the growth of urban populations, which will cities will gain in economic importance and represent 57% of the world’s population in (2 ) become major drivers of global growth. 2050 .
3. EMERGING MIDDLE CLASS
Education and technologies are transforming consumption modes and habits. The middle Sodexo responds to these challenges class, whose purchasing power is on the rise 60% • We are strengthening our expertise in the fi eld and which will represent most of the consumers of sporting and cultural events and facilitating in 2022, are dedicating an increasing of the world’s population access to leisure activities. share of their budget to leisure and culture. will be part of the middle • We off er services focused on sports, wellness In addition, the future near-elimination class in 2030, and quality of life to meet the rising of extreme poverty should lead to the aspirations of the growing middle class. (4 ) emergence of a new class of consumers. compared to 27% in 2009
4. GLOBAL ECONOMY
The share of exports Capital, information and talent are now in GDP will increase Sodexo responds to these challenges interconnected and trade is growing, from 26% in 2010 to providing companies with new sources of • We encourage innovations from the front line growth. At the same time, consumers prefer and share best practices among our sites. locally-sourced products, especially for food • We source responsibly and give preference to and beverages. 33% fair trade-certifi ed products. in 2030(5 )
1 Roland Berger Trend Compendium, UN DESA. 2 United Nations, Population Division. 3 GCIF Working Paper No. 4: Population predictions of the 101 largest cities in the 21st century. 4 The unprecedented rise of the middle class : Homi Khara. 5 McKinsey Global Institute, Boston Consulting Group RB Trend Compendium 2030.
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5. DEVELOPING MARKETS
Developing markets are creating wealth for millions of people. Their weight in About the world economy is increasing due to Sodexo responds to these challenges rapid population growth seven times • We are positioning ourselves as a strong faster than that of developed countries, provider of services in the developing combined with the rise of the middle class. 57% economies. With their aggressive internationalization of global GDP will be • We are contributing to the economic and and increased competitiveness abroad, generated by develop ing social development of local communities in half of the world’s Fortune 500 companies countries in 2030(1) all countries where we operate. will be based in emerging market countries by 2025.
6. PUBLIC DEFICITS
The weight of public debt is leading Public debt will amount to Sodexo responds to these challenges governments to consider more effi cient ways to provide public services and to outsource • We partner with local authorities to create and certain services. Between now and 2030, operate Public-Private Partnerships (PPP). rising public defi cits and persistent youth 98% • We are developing solutions that allow public authorities to control expenses while unemployment will strongly impact public of world GDP in 2035(2) policies and taxation. improving the service provided to citizens.
7. ENVIRONMENTAL ISSUES AND RESOURCE SCARCITY
8.6 billion inhabitants in 2030, 9.7 billion inhabitants in 2050: the demographic boom Sodexo responds to these challenges is weighing on natural resources, heightening 2,216 • We share with our employees a culture global warming and disrupting traditional of environmental responsibility. million tons of urban consumption patterns. As a result, government • We are deploying facilities management waste will be produced actions and the focus on environmental and services to help reduce carbon emissions in 2025, ethical standards is increasing. Energy, water from the sites we manage. and food consumption will increase by 50%, a doubling of volume since • We advocate for sustainable use of resources. 40% and 20% respectively by 2030(3). 2012 (4)
8. EMPOWERED CONSUMERS
Sodexo responds to these challenges • We promote work-life balance by optimizing Consumers and clients now have unlimited mobility for employees. access to information and expect personalized 78% • We create comfortable, safe and healthy working environments. services and experiences. The niche culture is of millennials consider • We deploy nutrition education programs. growing and B to B is naturally following in the the customer experience • We develop Incentive and Recognition programs. footsteps of B to C, which is leading the way. more important than • We improve quality of life through innovations the product(5) like click-and-collect(6), delivery of meals and subscriptions (7)…
1 United Nations, Population Division. 2 Joseph Gagnon with Marc Hinterschweiger, June 2011. The Global Outlook for Government Debt Over the Next 25 Years. Implications for the Economy and Public Policy. 3 PwC megatrends. 4 EY Age of Digital Disruption, KPMG Future State 2030, World Bank, PwC megatrends, Roland Berger Trend Compendium. 5 Poll conducted by Harris Group. 6 Click-and-collect enables online reservations and collection of purchases at the point of sale. 7 Digital platforms allow subscribers to receive basic products and ingredients at a special rate to make their own meals.
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9. DIGITAL TRANSFORMATION
Sodexo responds to these challenges Technology disrupts the relationship Between 2009 and 2020, • We are using innovative technologies (including between companies and users and responds the production of digital big data) to design increasingly personalized to their new expectations. As the value data will have multiplied off ers and gain operational effi ciency. of data grows, off ering new insights and by • We are leveraging internal and external usages, companies are able to increasingly ecosystems to accelerate our transformation. (1) personalize their off ers. The digital • Staying abreast of changing consumer needs, revolution is creating value. we are able to off er solutions such as menu 44 information, restaurant patronage, available balances on user accounts, identifi cation of restaurants and shops accepting Sodexo payment methods, management of electronic 1 wallets for high school students and reservations at childcare centers.
10. OWNERSHIP VS. USE
Why buy if you can subscribe or Online shipments will Sodexo responds to these challenges rent? Collaborative platforms are increase by • We are developing concierge and car-sharing revolutionizing business models and buying options. behaviors. With their lower capital intensity, • We manage resources that include employees, these business models can generate much 25% consultants and freelancers. more rapid growth than traditional ones. Just • We off er work space booking platforms like Neo- as promising: accessible, fast and aff ordable per year Nomade or Wx, which provide companies with home delivery of groceries or meals. through 2020 and by 15% the fl exibility they need while contributing to beginning in 2021(2) the work-life balance of employees.
11. FUTURE OF WORK
Sodexo responds to these challenges Automation could lead to • We off er Corporate Services clients workplace Disruptive technologies such as artifi cial management solutions to meet new working intelligence, robotics or the Internet of habits, such as increasing fl exibility and Things… all are profoundly transforming the collaboration. world of work. To succeed, companies must 375 million • We will train employees and help them re-skill support employability and attract talent. to adapt to new requirements and the workers switching automatization of the work environment. (3) occupations in 2030 • We will use new technologies to remove risky and repetitive tasks for employees.
1 PWC global megatrends. 2 Statista, Roland Berger Trend Compendium 2030, McKinsey Institute: A future that works, UN Population Division, Accenture: Harnessing Revolution. 3 McKinsey Institute: A Future that Works, BCG, PWC: Will robots really steal our jobs?
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MESSAGE FROM DENIS MACHUEL DENIS MACHUEL CHIEF EXECUTIVE OFFICER
As I complete my fi rst year as CEO, We have been proactive in addressing I can not help but feel proud of our areas of underperformance. New the company Sodexo has become: leaders are in place in North America we started off as a traditional Health Care and in Education, and foodservices player, and over the past they are implementing effi ciency ten years, facilities management plans on labor productivity and food has grown to make up almost cost reduction. We reviewed our sales a third of our On-site Services processes and changed our sales revenues. Today nearly half of our teams’ incentive structures. In order client contracts are multiservice. to regain market share, we have The results for our clients speak for refocused resources to reassert themselves: seamlessly integrated our excellence in food services. And services, optimized costs and energy issues around the ramp-up of a few management, and high-standard of our very large contracts are being services across locations. addressed as well.
Beyond the Group’s achievements, We are thus unwavering in our I am disheartened by this year’s determination to accelerate our growth. results: our performance is not where Our new strategic agenda, Focus on its needs to be. This became clear in Growth, is designed to establish the March when we were required to issue right operational discipline at all levels a profi t warning. to manage the business more effi ciently We met our revised guidance with and build the key capabilities required organic growth of 2%, excluding the to conquer our future. This agenda has 53rd week impact in North America, four pillars: and an underlying profi t margin of • Client and consumer centricity 5.7% excluding the currency impact, This means being obsessed with client down from 6.5% the previous year. retention and the consumers we serve. The underperformance in North We are reviving our client retention America, particularly in Education program to bring our retention rate “We are and Health Care, was partially above 95%. Through insights from compensated by solid 4.5% organic strategy, marketing and digitalization, growth outside North America and unwavering in we are also developing innovative 5.1% organic growth from Benefi ts consumer-centric services adapted to our determination and Rewards Services. We also new lifestyles and habits. generated record free cashfl ow. to accelerate our However, margins were impacted • Enhanced operational efficiency growth.” by the fall in revenue and associated We are reassessing our operations execution issues in North America, in order to reduce costs, rationalize Denis Machuel lower than expected profi tability processes and reallocate savings of a few very large contracts to business-driving activities such and increased investments in as sales and marketing and focus Benefi ts and Rewards, coupled with the attention of our teams on growth lower interest rates in Brazil. markets.
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• Nurturing talent 1 Talent is key as our 460,000 people “ Sodexo is well-placed are the essence of our services, to take on the great challenges our development, and of our success. To foster intrapreneurship, that lie ahead ” empowerment and accountability throughout Sodexo, we are focusing on performance management, high as well as our geographic regions the acquisition of Centerplate, performer pool management and and global functions. This entire which partners with over 300 premier training. management team is resolutely event venues. In addition, we are • Anchoring corporate focused on executing our strategic evolving our space in food through responsibility in our business agenda. acquisitions, such as French online Sodexo ranked fi rst in our sector restaurant FoodChéri or English As we roll out our strategic agenda, for the 14th year in a row in high-end workplace dining boutique, we are also starting to see the impact the globally-renown Dow Jones the Good Eating Company. We are of digital technology and new lifestyle Sustainability Index. Our clients also investing in start-ups like Klaxit, and sustainability trends on our and customers are increasingly a pioneer in home-to-work carpooling, clients and our services. We have interested in how our services can and incubating our own “corp-ups” traditionally partnered with clients support their own sustainability like Rydoo which is streamlining to serve their “communities” of eff orts, through healthy and business travel management. consumers on their sites, such as sustainable food options, our growth employees in companies, patients Looking ahead, I am convinced that model that promotes inclusive and staff in hospitals, and students Sodexo is well-placed to take on partnerships with local businesses in universities. Today, the lines the challenges that lie ahead. I am and by tackling waste. All these that have typically defi ned these highly confi dent in the value of the actions are crucial as they reduce communities are increasingly blurred, services we provide, and our ability carbon emissions and support our as is the distinction between what is to deliver on our strategy. I would clients’ transition to a low carbon traditionally called on-site and off - like to thank all our employees who economy and avoid the worst impacts site: employees leave the workplace remain committed and engaged in of climate change. to work remotely, patients no longer our mission day-to-day, our clients To support this strategic agenda, stay as long in hospitals, students who continue to trust us, and the we are implementing a unifi ed and will do more and more e-learning consumers we serve as we open up rigorous Group-wide performance outside of the classroom. Clients are this new chapter in the life of Sodexo. management framework called asking us for solutions that respond STEP (Sodexo Targets for Enhanced to the new needs of their community Performance) to reinforce of consumers, through multi-choice, accountability and align all our digitally-driven, personalized and teams on the same key performance sustainable solutions. indicators and targets. Entering in this new era, we This agenda is also supported by continue to develop our footprint a broadened Executive Committee, and build capacity in key segments. with representation from all of For example, we doubled our Sodexo’s segments and activities, Sports & Leisure activities through
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OUR EXECUTIVE COMMITTEE DRIVING THE GROUP’S GROWTH
As of August 31, 2018
Nathalie Bellon-Szabo Johnpaul Dimech Chief Executive Offi cer, Region Chair, Sports & Leisure Worldwide, Asia Pacifi c On-site Services Nationality: Australian Nationality: French
Denis Machuel Cathy Desquesses Group Group Chief People Offi cer Chief Executive Offi cer Nationality: French Chairman of the Executive Committee
Nationality: French
Lorna Donatone Sean Haley Chief Executive Offi cer Group of Geographic Regions Chief Executive Offi cer and Region Chair for of Service Operations North America Region Chair, UK & Ireland Nationality: American Nationality: British
Nicolas Japy Satya-Christophe Menard Chief Executive Offi cer, Chief Executive Offi cer, Energy & Resources Schools & Universities Worldwide, Worldwide, On-site Services On-site Services Nationality: French Nationality: French
Tony Leech Sylvia Metayer Chief Executive Offi cer, Chief Executive Offi cer, Government & Agencies Corporate Services Worldwide, On-site Services Worldwide, On-site Services
Nationality: Australian Triple nationality: French, British and Canadian
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The Executive Committee, newly widened, supports Sodexo’s growth and development. This new Executive Committee, diversifi ed and integrating key expertise, represents all of the Group’s activities, segments and geographical areas where it operates, reinforcing the focus on clients and consumers and maximizing the effi ciency of local execution.
1
Anna Notarianni Region Chair, France
Nationality: French
Belen Moscoso Del Prado Marc Plumart Group Chief Digital Chief Executive Offi cer, & Innovation Offi cer Health Care & Seniors Worldwide, On-site Services Nationality: Spanish Nationality: French
Marc Rolland Dianne Salt Group Group Chief Chief Financial Offi cer Communications Offi cer
Nationality: French Nationality: Canadian
Didier Sandoz Bruno Vanhaelst Chief Executive Offi cer, Group Chief Personal and Home Marketing Offi cer Services Nationality: Belgian Nationality: French
Aurélien Sonet Damien Verdier Chief Executive Offi cer, Group Chief Strategy Benefi ts and Rewards and Corporate Services Responsibility Offi cer
Nationality: French Nationality: French
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OUR PROFESSION, OUR MARKETS WE ARE THE GLOBAL LEADER IN QUALITY O F LIFE SERVICES
Around the world, our 460,000 employees are driven by the same mission: improving quality of life. An essential partner for companies and organizations, our unmatched off er of On-site Services helps them to better serve consumers and increase their effi ciency. Our Benefi ts and Rewards Services and Personal and Home Services complete our off er to help ensure a better tomorrow for all.
- Corporate Services • BUSINESS & - Energy & Resources ADMINISTRATIONS - Government & Agencies On-site - Sports & Leisure Services - Health Care • HEALTH CARE & SENIORS - Seniors
- Schools • EDUCATION - Universities
Benefi ts • EMPLOYEE EXPERIENCE and Rewards Services • MOBILITY AND EXPENSE
• CONCIERGE SERVICES Personal and Home Services • HOME CARE
• CHILDCARE
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On-site Services
Increase a company’s effi ciency, reassure patients in the hospital, promote academic growth, provide safety and comfort on a remote site: our services delivered directly on site improve quality of life for millions of consumers and enable 1 our clients to improve their performance. From the design of workplaces to reception services, sterilization of medical equipment, cleaning services and foodservices, our customized, innovative solutions are adapted to our clients’ needs, organized into three segments: Business & Administrations, Health & Seniors and Education.
CONSIDERABLE GROWTH POTENTIAL REVENUES BY CLIENT SEGMENT
BUSINESS & On-site Services activity market ADMINISTRATIONS potential(1) is estimated at 56%
HEALTH CARE & SENIORS 900 24%
BILLION EDUCATION EURO(2) 20%
Sodexo estimate.
KEY FIGURES(1)
96% 19.6 445,673 of Group revenues billion euro employees in consolidated revenues
Source: Sodexo.
1 Including Personal and Home Services. 2 Note: Market estimates are likely to evolve over time, given the growing reliability of information sources in various countries.
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On-site Services Corporate Services – Enhancing quality of life at work Professional growth and employee quality of life BUSINESS & are drivers of individual and collective performance for companies as well as key diff erentiators ADMINISTRATIONS in the competition for talent. Sodexo conceives and implements customized solutions to help clients create an environment contributing to the well-being of employees and visitors while reinforcing their attractiveness and competitiveness. From food to facilities management services ... our solutions respond to the challenges of employee motivation REVENUES BY and operational performance. CLIENT SUB-SEGMENT Energy & Resources – Ensuring safety, comfort and performance in harsh environments Working and living conditions of employees in onshore and off shore oil and gas, mining, ENERGY & GOVERNMENT & engineering and construction companies are oft en RESOURCES AGENCIES extreme. Sodexo consistently delivers integrated, 13% 11% innovative services to its clients throughout the world, SPORTS & LEISURE from a remote location’s design to its demobilization. 12% Hospitality, accommodation, site management, logistics, transportation and leisure: all services that OTHERS ensure residents’ quality of life, safety and comfort. CORPORATE 16% While contributing to the development of local SERVICES 48% communities, our solutions optimize our clients’ operational effi ciency and ability to attract and retain talent despite cyclical, volatile markets.
Government & Agencies – Honored to serve the public interest Ensuring high-quality services while responding KEY FIGURES to budgetary constraints: this is a major challenge for our clients, whether they are armed forces, local authorities, national and international institutions or prisons. Sodexo serves government personnel, military communities, off enders, and those who are reintegrating society aft er prison. From technical maintenance to foodservices, to the management 56% of complex logistics in peacekeeping operations of Group abroad, to training and reintegration assistance revenues to reduce the recidivism rate of off enders upon release, this wide range of services requires fl exibility, rigor and reliability.
Sports & Leisure – Delivering unique experiences and exceptional moments Recognized partner of organizers of major sporting 10,938 and cultural events and manager of exceptional million euro places for more than 20 years, Sodexo develops in revenues solutions that meet the expectations of a demanding clientele worldwide. Combining technique and creativity, our turnkey solutions cover ticketing, travel, foodservices, safety, logistics, marketing and technical and artistic organization. In the digital age, Sodexo helps clients to integrate new 276,572 technologies into their events by off ering innovative and personalized services. Multiple benefi ts that employees contribute to the success of prestigious events such as Royal Ascot, the Super Bowl , the Tour de France and the Rugby World Cup, and make exceptional places shine like Lido of Paris, La Maison Lenôtre, Le Pré Catelan, Bateaux Parisiens, Yachts de Paris Source: Sodexo. as well as Bateaux London and the National Gallery in the United Kingdom.
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On-site S ervices Health Care - Supporting quality care A market leader for more than 20 years, Sodexo contributes to the quality of life, well-being HEALTH CARE & and safety of patients, visitors and healthcare facility staff . We lead our clients through the changing SENIORS health care landscape. By providing our clients with professional and standardized services, we respond to their challenges of patient satisfaction and improving their performance. In developing countries, Sodexo also helps clients meet the rigorous standards required by international accreditation agencies. Faced with the growing number of patients being REVENUES BY treated in day hospitals or outpatient units, Sodexo 1 CLIENT SUB-SEGMENT is leveraging its ability to deliver home-based services to develop services outside the traditional hospital care environment.
Seniors - Responding to the challenges of an aging population SENIORS The demographic weight of seniors and the increase 22% in life expectancy are raising signifi cant societal challenges. With many seniors remaining independent longer, the demand for home care services is growing. At the same time, the progression of chronic diseases HEALTH CARE in the elderly is increasing the workload in nursing 78% homes. These developments require more and more solutions to support the seniors community . To meet these challenges, Sodexo off ers a range of high value- added integrated services designed to improve the quality of life for seniors in residences or in a health facility. Adapted for all ages and degrees of dependence, these services are dedicated to their physical, moral and social well-being. They also KEY FIGURES relieve families, while enhancing the attractiveness and performance of institutions. With the shortage of healthcare staff , Sodexo deploys specialized processes and training to provide its clients with motivated, qualifi ed employees who perform their job with kindness. 24% of Group revenues
4,768 million euro in revenues
82,384 employees
Source: Sodexo.
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On-site S ervices Schools - Providing a fulfilling educational environment Sodexo supports schools around the world in providing EDUCATION students with a balanced diet while creating a healthy, welcoming and safe learning environment that promotes education and reinforces the engagement of faculty and staff . Our service off ering is organized around three main trends: solutions to help schools optimize their learning environment; the provision of digital tools to meet the growing use of new technologies in schools; and, responsible and positive solutions for communities in terms of procurement, REVENUES BY employment and waste management. Sodexo CLIENT SUB-SEGMENT implements innovative programs to help schools adopt good environmental practices, educate students about waste and combat unhealthy eating habits. All these actions reinforce schools’ attractiveness.
UNIVERSITIES Universities - Improving the quality of life 58% on campus With its integrated service off ering, Sodexo promotes SCHOOLS the well-being of entire university communities 42% around the world while maximizing the effi ciency and attractiveness of universities in a highly competitive market. Our off er includes supporting clients with their infrastructure design and renovation projects, foodservices and facilities management services. Sodexo also supports universities in their sustainable development approach through the implementation of waste recycling programs and energy management systems.
KEY FIGURES
20% of Group revenues
3,855 million euro in revenues
86,717 employees
Source: Sodexo.
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Benefits and Rewards Services
Sodexo believes no asset is more valuable to any business than its people and that improving their quality of life is key to lasting performance. With its range of nearly 250 services, Sodexo Benefi ts 1 and Rewards Services (BRS) seeks to unlock the potential of people and to keep businesses moving forward. Its off ers strengthen employee experience and ease mobility and expense management. Driven by technological innovation, BRS’s Quality of Life solutions go beyond its widely recognized vouchers and cards and the workplace. Today, it is creating services that improve engagement, recognition, work-life balance, travel and expense management, health and well-being. Through its customized guidance and bespoke off ers, BRS is responding to the main human resource challenge companies and organizations are facing today: increasing employee engagement to contribute to business success.
KEY FIGURES
17.8 BILLION EURO in issue volume (of which 73% is paperless)
4% 850 4,380 of Group million euro employees revenues in revenues 430,000 35 1.3 clients (excluding million benefi ciaries million individuals) and consumers affi liated partners
Source: Sodexo.
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Benefits and Rewards Services
In a particularly competitive environment, companies EMPLOYEE must diff erentiate themselves to attract and retain talent. Today, wages are no longer enough: quality EXPERIENCE of life at work, recognition, the work environment and work-life balance have become critical determinants in companies’ attractiveness. Sodexo off ers clients innovative and personalized solutions to facilitate daily quality of life for their employees and reinforce engagement and motivation, thereby contributing to improved company performance. From Meal Pass to the Sport Pass, our solutions encourage healthier lifestyles, promote a better work-life balance and facilitate personal development. Sodexo also off ers companies services designed to enhance the eff orts of their employees: gift programs; professional development tools such as training, mentoring and coaching; incentive and recognition programs. These solutions help unite teams around common objectives, recognize their work and reward their eff orts.
Business travel, the associated expenses and daily MOBILITY AND commutes can be complex for businesses to manage. For employees, these mobility issues are oft en EXPENSE stressful, with potential impacts on their effi ciency, motivation and even their health. Sodexo off ers simple and easy-to-access solutions via unique platforms including fuel cards, Mobility Pass, which covers travel expenses between home and work, booking travel and management of business expenses. Adva ntageous solutions for companies to help them better manage their employees’ travel and business expenses by ensuring real-time visibility but also for employees in helping to simplify their movements and improve their quality of life.
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Personal and Home Services
Sodexo offers a range of Personal and Home Services that respond to demographic trends and contemporary lifestyles. Present at each key stage of life, our services 1 cover three areas: Childcare services, designed to take care of the youngest children while making life easier for parents; Concierge services, to enhance the development and well-being of our clients’ employees in the workplace; Home care services, to make life easier for seniors and adults who want to maintain their independence while enjoying the comfort of their home.
Childcare Through Crèche Attitude, Sodexo responds to one of the main concerns of parents: fi nding care for their pre-school children. Real alternatives to traditional childcare facilities that are oft en saturated and poorly adapted to the time constraints of active parents, our structures have been designed to improve the quality of life of children and their parents.
Concierge Services With its corporate concierge services provided through Circles, Sodexo helps companies to make their employees’ daily life easier. Booking a restaurant, running errands, fi nding a plumber... employees of our corporate clients can benefi t from a broad range of services at their workplace that improve their well-being, helping to strengthen their commitment and performance.
Home Care With their population increasing around the world, seniors today are healthier and want to stay at home as long as possible. To enhance their independence and quality of life at home, Sodexo off ers personal assistance solutions through Comfort Keepers© and Amelis such as carrying groceries, preparing balanced meals or assisting with travel, which oft en involves technological tools.
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OUR EVOLUTION SUSTAINABLE AND PROFITABLE GROWTH
Since 1966, Sodexo has been dedicated to the goal of improving quality of life, convinced of its contribution to both higher organizational performance and societal progress. This consistent focus has enabled us to grow profi tably and sustainably while providing continuous development opportunities for our employees.
INTERNATIONAL 35 countries 40 countries DEVELOPMENT & Development in Belgium, Development in North America, Italy, Spain, Africa South America, Russia ACQUISITIONS and the Middle East and South Africa
QUALITY 1967 Opening of OF LIFE First multi-service contract foodservices for the management of CNES in schools OFFERS AND and hospitals (French Space Agency) SERVICES in Guyana
KEY MOMENTS 1976 1st meal voucher
36,000
15,000 1,000
€1.2 bn €9.3 m €213 m 1966 1983 1992 Sodexo founded Initial public offering on Creation by Pierre Bellon the Paris Stock Exchange of the Sodexo Management Institute
1965 1970 1975 1980 1985 1990
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EMPLOYEES 460,000 Sodexo becomes a leader in the Sports & Leisure segment globally with the acquisition of Centerplate
Sodexo’s acquisition of Inspirus reinforces our global leadership in the 380,000 high-growth employee CONSOLIDATED incentive and REVENUES recognition Acquisitions market 72 countries €20.4 bn 1995: Including Brazil, Gardner Merchant (UK) China, India 1 Partena (Sweden)
1998-2001: Marriott Management Services (U.S.)
SHARE PRICE* €15.3 bn €89.72 286,000 Acquisitions (2000-2010) Sogeres and Score Group (France), Wood Dining Services, Circles, Comfort Keepers (U.S.), Zehnacker (Germany), Radhakrishna Hospitality Services Group (India), VR (Brazil)
€10.5 bn
New Quality of Life Rapid growth in new markets: Development of integrated Quality services: facilities technical maintenance, energy of Life services, for key global accounts. management services, and water consumption Explosion in need for in-home services vouchers and cards services efficiency, spatial planning and offers
2018 • Denis Machuel takes over as CEO on January 23
2016 • Appointment of Sophie Bellon as Chairwoman of the Board of Directors, on January 26 2005 • Launch of the Sodexo Appointment Ventures fund of Michel Landel as Chief Executive Officer 2017 2007 • Launch of Ambition 2025, Sarbanes–Oxley to guide Sodexo’s future Act conformity, development in a changing Section 404 environment • Better Tomorrow 2025, 2009 renewing our corporate Launch of our corporate responsibility commitments responsibility roadmap
2000 2005 2010 2015 2018 * As of August 31, 2018
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OUR CORPORATE RESPONSIBILITY BETTER TOMORROW 2025: OUR CORPORATE RESPONSIBILITY ROADMAP
Adapted to the challenges of today and tomorrow and comprised of nine commitments, Better Tomorrow 2025 drives the deployment of our corporate responsibility actions and measures their impact in the 72 countries where we operate.
Our mission is to improve quality of life for our employees and all who we serve while contributing to the economic, social and environmental development of the communities, regions and countries in which we operate. As a global business, we have three diff erent, but connected roles: we are an employer, a service provider and a corporate citizen. Better Tomorrow 2025 is helping us anticipate stakeholder expectations and produce outcomes that make a tangible diff erence. An industry reference, fully engaged in promoting diversity, the development of small and medium local business and waste management, we are committing the resources to improve quality of life for all. Responsibility is at the heart of our business model. Our nine commitments are based on tangible and measurable objectives that allow all of our entities to monitor and drive progress.
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OUR 9 COMMITMENTS AND OBJECTIVES BY 2025
1
OUR IMPACT ON OUR IMPACT ON OUR IMPACT ON THE INDIVIDUALS COMMUNITIES ENVIRONMENT
Ensure a diverse workforce Foster a culture Improve and inclusive culture that of environmental responsibility the Quality of Life refl ects and enriches within our workforce of our employees safely communities we serve and workspaces
80% 100% 100% Employee of our employees work of our employees OUR ROLE AS AN Engagement Rate in countries that have are trained EMPLOYER gender balance on sustainable practices in their management populations
Provide and encourage our Promote local development Source responsibly and provide consumers to access healthy fair, inclusive and sustainable management services that lifestyle choices business practices reduce carbon emissions
100% 10 billion euro 34% OUR ROLE AS A of our consumers of our business reduction are off ered healthy value will of carbon emissions(1) SERVICE PROVIDER lifestyle options benefi t SMEs every day
Drive diversity and Fight hunger Champion sustainable inclusion as a catalyst and malnutrition resource usage for societal change
100 million 500, 000 50% OUR ROLE AS A Stop Hunger women in communities reduction in CORPORATE CITIZEN benefi ciaries educated through job our food waste training centers
(1) Absolute reduction in Scope 1, Scope 2 and Scope 3 carbon emissions, compared to a 2011 baseline.
Better Tomorrow 2025 was developed in accordance with the United Nations Sustainable Development Goals (SDGs).The SDGs are a set of global goals in 17 key areas, requiring action by governments, businesses and society to achieve a more just and sustainable world by 2030. All our commitments are aligned with these goals.
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OUR KEY FIGURES MEASURING OUR PERFORMANCE
As well as a negative currency eff ect in Fiscal 2018, Sodexo’s performance has been impacted by some execution issues and a lack of growth in North America, particularly in the Education and Health Care segments. Growth is an essential ingredient in the Group’s business model, providing the means to satisfy all stakeholders and we are determined to return to better growth.
FISCAL 2018
20.4 651 460,000
billion euro million euro engaged employees in consolidated revenues in Group net income
81% 93.8%
employee retention rate client retention rate
Source: Sodexo.
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Our fi nancial key fi gures
EVOLUTION OF CONSOLIDATED REVENUES (IN MILLIONS OF EURO)
Fiscal 2018 20,407 20.4 1 Fiscal 2017 20,698 BILLION EURO
Consolidated revenues Fiscal 2016 20,245
Fiscal 2015 19,815 5.5% Fiscal 2014 18,016 Underlying o perating margin
REVENUES BY ACTIVITY AND CLIENT SEGMENT CONSOLIDATED REVENUES BY REGION (FISCAL 2018) (FISCAL 2018)
(1) 96% On-site Services EUROPE
NORTH 39% AMERICA 56% Business & Administrations 7,919 million euro 43% 8,741 million euro 24% Health Care & Seniors
20% Education
4% Benefits and Rewards Services AFRICA, ASIA, AUSTRALIA, LATIN AMERICA & MIDDLE EAST 18% 3,747 million euro 1 Including Personal and Home Services.
REVENUES AND ISSUE VOLUME, BENEFITS AND REWARDS SERVICES FACILITIES MANAGEMENT SER- (FISCAL 2018) VICES’ SHARE OF REVENUES
18 % LATIN LATIN Fiscal 2005 AMERICA AMERICA 17.8 41% 850 44% BILLION EURO MILLION EURO Issue volume Revenues EUROPE, EUROPE, ASIA, ASIA, UNITED UNITED % STATES STATES 31Fiscal 2018
59% 56%
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RESULTS AND RATIOS
UNDERLYING OPERATING PROFIT GROUP NET INCOME (IN MILLIONS OF EURO) 1,340 1,226 1,165 1,128 Fiscal 2018 651 976
Fiscal 2017 723
6.5% 6.1% Fiscal 2016 637 5.9% 5.4% 5.5% Fiscal 2015 700 Underlying operating profit in millions of euro Fiscal Fiscal Fiscal Fiscal Fiscal Underlying operating Fiscal 2014 490 2014 2015 2016 2017 2018 margin %
UNDERLYING NET INCOME DIVIDEND (IN MILLIONS OF EURO) (IN MILLIONS OF EURO)
Fiscal 2018 706 Fiscal 2018* 407
Fiscal 2017 822 Fiscal 2017 411
Fiscal 2016 721 Fiscal 2016 371
Fiscal 2015 700 Fiscal 2015 335
Fiscal 2014 508 Fiscal 2014 276
* Subject to approval at the Annual Shareholders’ Meeting of January 22, 2019.
NET DEBT AS A PERCENTAGE OF SHAREHOLDERS’ RATING EQUITY *
Fiscal 2018 38%
Standard & Poor’s Fiscal 2017 17% (long-term)
Fiscal 2016 11%
Fiscal 2015 9% Fiscal 2014 12% A- * Debt net of cash and cash equivalents, restricted cash and financial assets related to Benefits and Rewards Services activity, less bank overdrafts.
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SODEXO SHARE 56% PUBLIC
SHAREHOLDERS AS OF AUGUST 31, 2018
A controlling family shareholding: 43% 42% FOREIGN BELLON SA INSTITUTIONAL • Our independence is ensured through the Bellon SHAREHOLDERS family shareholding: Mr. and Mrs. Pierre Bellon and their children control 72.6% of Bellon SA. 1
• As of August 31, 2018, Bellon SA, held 42.2% 1% of Sodexo’s capital and 57.2% of the exercisable EMPLOYEES(1) voting rights. 12% 1% FRENCH TREASURY INSTITUTIONAL SHAREHOLDERS 1% SHARES INDIVIDUALS
Source: Nasdaq. 1 Including the free share grants held in registered form by employees and still subject to a lock-up period.
EARNINGS PER SHARE (IN EURO) DIVIDEND PER SHARE (IN EURO)
Fiscal 2018 4.40 Fiscal 2018* 2.75
Fiscal 2017 4.85 Fiscal 2017 2.75
Fiscal 2016 4.21 Fiscal 2016 2.40
Fiscal 2015 4.60 Fiscal 2015 2.20
Fiscal 2014 3.23 Fiscal 2014 1.80
* Dividend subject to approval at the January 22, 2019 Shareholders’ Meeting.
SODEXO SHARE PRICE TREND FROM SEPTEMBER 1, 2017 TSR (TOTAL SHAREHOLDER RETURN) THROUGH TO AUGUST 31, 2018 Over the past fi ve fi scal years: Sodexo -8.5% +9.7% per year Market price at the end of the period Cac 40 +6.3% – market price at the beginning of the period + dividends paid over the period
Market price at the beginning of the period
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Our extra-fi nancial key fi gures
Adapted to the challenges of today and tomorrow and comprised of nine commitments, Better Tomorrow 2025 tracks the deployment of our corporate responsibility actions and measures their impact in the countries where we operate.
1. Improve quality of life for our employees safely
As the number one France-based private employer worldwide(1), employing over 460,000 people from diverse backgrounds, we are committed to being an employer of choice.
ENGAGED EMPLOYEES
69% 73% 80% Employee of employees feel of employees feel that engagement rate that their personal Sodexo is a socially (+1 point)(2) values are aligned and environmentally with the values responsible of Sodexo organization
EMPLOYEES WORLDWIDE
END OF YEAR WORKFORCE WORKFORCE BY GEOGRAPHICAL REGION
Fiscal 2018 460,663 36.0% 29.9% 165,622 137,952 EMPLOYEES EMPLOYEES Fiscal 2017 427,268
Fiscal 2016 425,594
Fiscal 2015 422,844
Fiscal 2014 419,317 34.1% 157,089 EMPLOYEES AFRICA, ASIA, AUSTRALIA, LATIN AMERICA, MIDDLE EAST NORTH AMERICA
EUROPE
1 2018 Fortune 500 ranking. 2 2018 employee engagement survey sent to 386,262 Sodexo employees of whom 62% responded.
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WORKFORCE BY ACTIVITY AND BY CLIENT SEGMENT GENDER DISTRIBUTION OF THE WORKFORCE (FISCAL 2018) (FISCAL 2018) (Excluding Centerplate, acquired during fiscal year 2018) 1.0% 2.3% BENEFITS AND GROUP HEADQUARTERS AND REWARDS SERVICES SHARED STRUCTURES
96.7% Employees: 383,224 ON-SITE SERVICES(1) 215,678 167,546
18.8% Management: 49,743 EDUCATION
21,277 28,466
Total: 432,967 1 17.9% HEALTH CARE 236,955 196,012 & SENIORS
60.0% WOMEN MEN BUSINESS & ADMINISTRATIONS
1 Including Personal and Home Services.
RETENTION RATE(1) (Excluding Centerplate, acquired during fiscal year 2018) Retention rate for site managers Countries
>90% Argentina, Belgium, Brazil, Chile, Finland, 80.9 % France, Germany, Italy, Netherlands, for total workforce Spain, Sweden 80%-90% Canada, China, Colombia, UK, U.S. 86 .6 % <80% India, Russia for site managers
1 During Fiscal 2017, the following modifi cations were made to the indicators: retention rate is now calculated on resignation aft er more than 3 months of service.
INVESTMENT IN EMPLOYEE DEVELOPMENT (Excluding Centerplate, acquired during fiscal year 2018)
• 14.6 average hours of training provided annually per employee • 79.3% of total workforce participated in at least one training during the fi scal year
INTERNAL PROMOTION RATES BY CATEGORY ABSENTEEISM (Excluding Centerplate, acquired during fiscal year 2018) (Excluding Centerplate, acquired during fiscal year 2018) Sodexo’s employees were absent for an average On-site employees 2.9% of 8.3 days, due to occupational accidents or
On-site managers 8.7% sickness and/or personal accidents or sickness during Fiscal 2018. Off-site employees 5.2%
Off-site managers 6.6%
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2. Ensure a diverse workforce 3. Foster a culture and inclusive culture of environmental that reflects and enriches responsibility communities we serve within our workforce and workspaces 37 % of women 96.9 % on the Executive Committee of Group revenues of countries employing environmental experts 54 % of women on the Board of Directors 47 countries
4. Provide and encourage participated in waste our consumers to access prevention campaigns such healthy lifestyle choices as WasteLESS week, with actions focused on reducing water, food, energy, and paper waste as well as encouraging 65.6 % recycling of client sites implementing actions that proactively address Sodexo’s 10 Golden Rules of Nutrition, Health and Wellness
5. Promote local development, fair, inclusive and sustainable business practices
93.6% of spend with contracted suppliers having signed Sodexo’s Supplier Code of conduct
4.4 billion euro of our business value benefi ting SMEs
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6. Source responsibly and provide management services that reduce carbon emissions
80.7% of sustainable fi sh and seafood as a total of fi sh and seafood
7. Fight hunger and malnutrition 1
More than1 million euro invested in programs to empower women working to end hunger in their communities
93,000 volunteers committed
1 U.S. dollar given is 1 U.S. dollar invested in the fi ght against hunger
8. Drive diversity and inclusion 9. Champion sustainable as a catalyst for societal change resource usage
89.1 % 65.9 % of Group revenues of Group revenues of countries with initiatives of countries working to deliver to improve the quality of life on the United Nations’ food of women waste objective
Source: Sodexo.
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GROWING OUR BUSINESS RESPONSIBLY
With the size of our potential markets and our leadership in multiple domains – including foodservices and facilities management, our commitment to social and environmental responsibility, innovation and the leveraging of digital technologies – the opportunities for growth are considerable. To capture these opportunities, our strategic agenda is focused on four pillars: client and consumer centricity, enhancing operational effi ciency, nurturing talent and anchoring corporate responsibility in everything we do.
44 SODEXO - FISCAL 2018 REGISTRATION DOCUMENT WWW.SODEXO.COM Client Enhancing and consumer operational centricity efficiency P. 46 P. 54 GROWING OUR BUSINESS
RESPONSIBLY Empowerment and Accountability
Nurturing Anchoring talent corporate P. 60 responsibility P. 68
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Client and consumer centricity
Sodexo has adopted a focused approach to client and consumer centricity to achieve its growth and profitability objectives. Understanding and anticipating their needs is essential and this centricity also helps to better understand our markets and therefore to diff erentiate our services from those of our competitors. Through constant innovation, the Group develops and refi nes its service off ers to respond to client challenges, whether local or global, throughout the world and across all of its segments and activities. Sodexo’s broad range of Quality of Life services helps clients improve their performance, optimize costs, achieve operational effi ciencies and drive employee engagement. Successes in Fiscal 2018 refl ect Sodexo’s ability to capitalize on its strengths, retaining clients, winning new contracts and positioning itself to accelerate growth .
93.8% 100 31% Sodexo client million portion of On-site Services retention rate number of consumers revenues generated through served by Sodexo teams facilities management worldwide each day services
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SERVING CLIENTS AND CONSUMERS DRIVING GROWTH IN GROWTH MARKETS IN THRIVING Capturing dynamic growth in Brazil, MARKETS China and India Enhanced digital food experience in Israel Over the last 10 years, the Group has 735,000 consumers benefi t from progressively strengthened its roots the services delivered by 16,600 Group In Israel, Sodexo Benefi ts and in economically dynamic countries like employees. Rewards Services is driving growth Brazil, China and India. Sodexo has operated since 1997 in using an innovative business model Present in Brazil since 1977, the Group India, which has doubled its GDP over that keeps technology and consumer now employs more than 40,000 people the past decade to become the world’s focus at the heart of its business. and serves 7.5 million consumers. fi ft h largest economic power in 2018, Sodexo’s renewed digital ecosystem Sodexo has become the leader in according to the World Bank. The Group and an app with features such as Brazil’s highly competitive Benefi ts employs more than 40,000 people in pay-at-table, delivery and one- and Rewards Services market, with India, serving 3.8 million consumers. click orders support the full food the country’s broadest portfolio of With the attractiveness to clients 2 experience, including cafeterias, services. of its historical positions in these vending machines, restaurants, In China, Sodexo has grown at the high-potential markets and its delivery and carry out. Enhanced same pace as its clients since its arrival economic, social and environmental with multiple payment options, in 1995, through its comprehensive commitments, Sodexo is including mobile payment and range of on-site services. Each well-positioned to meet the emerging credit card top-up, this renewed day, 2,000 clients and their needs of a growing middle-class. digital ecosystem provides clients and consumers with a seamless and state- of- the- art experience. This focus and deep consumer understanding has enabled Sodexo SUCCESS STORY IN INDIA Benefi ts and Rewards to gain a 60% share of a market where consumers Leveraging competitive advantage have the choice among several in an enormous market players.
In India, Sodexo Benefi ts and 2018, Sodexo became a 100% digital Rewards Services further extended company in India, making it a its position as the market leader signifi cant part of the government’s in the employee benefi ts market, Digital India movement. In a fi ve- strongly diff erentiating itself from month period, Sodexo teams migrated +22% its competitors and reinforcing more than 1 million consumers increase in Sodexo its value proposition for clients. from paper voucher transactions to Benefi ts and Rewards Through the equity built over 21 years digital, despite a highly complex IT Services revenues in the market, Sodexo has become and operational environment. The in Israel for Fiscal 2018 the gold-standard in the category, move has opened new opportunities refl ected in its extensive portfolio and of partnership for the Group with large unique proprietary network of more companies and more than 1 million than 100,000 merchants. In Fiscal small and medium sized enterprises.
+60% Sodexo Benefi ts and Rewards Services share of India’s meal benefi ts market
5 billion euro untapped meal benefi ts market in India
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IDENTIFYING KEY WORKPLACE TRENDS Harnessing collective intelligence for improved performance
Gen Z, the Internet of Things and company performance and, ultimately, strategies, the sharing economy and gender balance are among the forces employee engagement. Among the the impact of technologies through shaping tomorrow’s workplace explored insights is the need to foster collective Human Capital Management 3.0. By in Sodexo’s 2018 Global Workplace intelligence across all workplace understanding and anticipating these Trends. Seven critical factors are domains by creating an emotionally trends, Sodexo is able to focus its identifi ed that aff ect the future of intelligent workplace. Other trends human-centered and experience-based work and contribute to an improved include the increasing role of employees solutions to most eff ectively boost workplace experience, enhancing in companies’ corporate responsibility client performance.
AGILE, INNOVATIVE APPROACH IN TURKEY Sodexo Benefi ts and Rewards Services focuses on SMEs
A renewed emphasis on small and medium sized clients (SMEs) is paying off in Turkey for Sodexo Benefi ts and Rewards Services. By improving sales eff ectiveness, leveraging digital and EUROPEAN INVESTMENTS building a simplifi ed customer journey, DIVERSIFY BENEFITS AND REWARDS Sodexo is transforming its sales and marketing approach to drive growth, SERVICES’ OFFER strengthen retention, accelerate development and reduce costs. In Focusing on rising client and consumer interest in health Turkey, enhancements to Sodexo’s and wellness digital marketing capabilities, sales organization and loyalty programs has As part of the Benefi ts and Rewards impact of healthier employees through helped double the number of contracts Services activity’s continuing reduced absenteeism and increased and increased revenues. diversifi cation and transition from productivity, loyalty and engagement. providing employee benefi ts to delivering an employee experience, Sodexo strengthened its health and wellness off ering through new investments in Europe. In France, the % Group took a minority stake in the 70 86 billion euro portion of SMEs startup Gymlib, which off ers access in Sodexo Benefi ts and Rewards to more than 200 sports activities estimated size Services client portfolio in 2,000 partner clubs. In Spain, of Incentive & Recognition market (Poland, UK, U.S.) Sodexo acquired GymForLess, another startup that facilitates sports and well-being in companies through an 2x online platform off ering access to over 1,000 gyms and fi tness centers for 37 billion euro Benefi ts and Rewards more than 200,000 consumers and estimated size Services contracts doubled company employees. The moves are a of Corporate Health & Wellness in Turkey as a result of additional response to rising consumer interest market actions focused on SMEs in healthier lifestyles and the growing client awareness in the bottom-line
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SUPPORTING THE FAST-GROWING PHARMA SECTOR Shared focus on quality of life
Sodexo continues to make inroads in the pharmaceuticals sector, implementing a targeted strategy begun in 2009. With its focus on patient outcomes and quality of human life, the pharmaceutical industry’s mission statement resonates with Sodexo’s DNA. As it has grown alongside big pharma companies, Sodexo has established 2 leading positions in Belgium, France and the UK, enabling it to develop specifi c capabilities such as quality and compliance with the most rigorous standards, lab services and critical environment engineering. These assets are being leveraged to drive further growth by increasing providing daily support to pharma Sodexo’s presence in markets such as clients on drug research , patient China and the U.S. and by focusing on 15,000 safety and talent retention fast-growing pharma business areas number of Sodexo employees such as biotech.
SERVING THOSE WHO SERVE Major contract extended with U.S. Marine Corps
Sodexo is increasingly using digital at 47 USMC mess halls in the U.S. each food process control technologies year. The renewal of this contract this to ensure consistent food safety year demonstrated USMC confi dence in and quality standards, as well as Sodexo’s ability to meet its demanding 47 seeking certifi cation where possible. standards. The major win refl ects An example is the successful piloting Sodexo’s solid 15-year track record with number of U.S. Marine of the “iCertainty” app at multiple the U.S. Marines and its expertise and Corps mess halls U.S. Marine Corps (USMC) mess halls. experience serving troops in the fi eld served by Sodexo Sodexo teams serve 29 million meals and on military bases around the world. 38 countries representing 98.5% of On-site Services revenues, hold either ISO 9001 or ISO 22000 certifi cation for food safety
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DEVELOPMENT OF APPLICATIONS FOR THE AUTONOMY OF DEPENDENT PERSONS Technology serving seniors
Technology is a key driver in quality care, so Home Care is piloting AI (Artifi cial Intelligence) and AR (Augmented Reality) toolsets as care enhancers. Elli-Q is an AI-driven social robot designed to engage elders through activities, interactions and family connections. Embodied Labs provides a powerful experience by using virtual reality (VR) to help users understand what it means to have dementia, hearing loss or CONTINUING TO BENEFIT FROM STRONG macular degeneration. Mya is an AI hiring tool that engages caregiver GROWTH IN THE CHINESE MARKET candidates to improve the applicant experience. Sodexo signs with Daye hospital For the third year, Home Care North America was awarded Aon In China, the rapid emergence of the middle class and economic and social Hewitt’s “Best Employer ” award transformation are creating new aspirations in Chinese society. For Sodexo, operating and earned an NPS (1) of 79 based on in China since 1995, these developments represent new opportunities. With its client feedback. Home Care Ireland comprehensive service off ering in the Corporate segment, Sodexo is particularly focused ranked third in Indeed’s “Top 25 today on the hospital foodservices market. In Fiscal 2018, the Group signed a contract Places to Work in Ireland.” Home with the hospital of the city of Daye in Hubei Province to serve meals for patients and Care Ireland and France have rolled staff in the 900-bed public hospital. Sodexo has received numerous awards in recent out a caregiver app to engage and years, recognizing its contribution to the Chinese economy. For example, in 2017 and increase satisfaction. 2018, Sodexo received the “Gold Medal of the Top 10 Restaurant Brands in China.”
ACQUISITION STRENGTHENS LEADERSHIP IN MINING SECTOR Since November 2017: Extending service delivery in Australia +13% Sodexo reinforced its position as the leading provider of facilities management increase in revenues services to mining sites with the acquisition of contracts and certain assets of Morris Corporation in Australia. Morris Corp has 50 years of experience providing quality remote village and asset management services to the country’s mining and oil & gas fi rms. The deal, announced in November 2017, complements Sodexo’s 97.5% existing footprint in Australia’s western region with Morris’ presence in the east of the country. The common commitment to safety, sustainability and quality of life client retention rate helped facilitate a successful integration.
1 The NPS (Net Promoter Score) indicator is widely used by companies to track the loyalty of their customers and the customer/brand relationship by asking them a single question: “What is the probability that you would recommend company/brand/product X to a friend/colleague/family member?”
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HEALTHCARE LEADER CHOOSES SODEXO Facilitating patient services in Santiago
In Latin America, Sodexo was chosen Santiago, Chile. Sodexo was selected transportation and other services. by British United Provident Association on the basis of its strong reputation The clinic in Santiago is the largest in (BUPA) to provide culinary services for and its ability to deliver an app, fully BUPA’s global system, which extends to patients and staff , as well as retail and integrated with the hospitals’ back offi ce 190 countries around the world. cleaning services at Clinica BUPA in systems for patient meal ordering,
2
SODEXO BECOMES ONE Sodexo Sports & Leisure OF THE WORLD LEADERS IN worldwide:
SPORTS & LEISURE Nearly Acquisition of Centerplate Inc. on January 1, 2018 39 ,000 employees This acquisition signifi cantly strengthens Sodexo’s position in the North American market and makes the Group a leader in the sports and leisure market in the United Nearly States and around the world. In the United Kingdom, it supports the development strategy of its portfolio of stadiums, cultural destinations and convention and conference centers. The acquisition also positions Sodexo as a leading player in the sports and leisure 700 sector, doubling its global presence and sales. sites Centerplate provides food and hospitality services at sports, convention and More than entertainment facilities in the U.S., Canada and the UK, as well as Spain. It has been chosen to deliver services at events such as the American Super Bowl and other major sports’ championship games, U.S. presidential inaugural balls and many of North America’s most highly renowned conventions. 150 In the UK, Centerplate operates on more than 50 premium sites and some of professions: captains, costume the nation’s leading national monuments and tourist attractions. designers, Michelin-starred chef, Meilleur Ouvrier de France, etc.
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DELIVERING THE DIGITAL RESTAURANT EXPERIENCE
New solutions respond Responding to new consumer expectations, Sodexo is making targeted acquisitions, to rapidly evolving partnering with startups and adding digital capabilities to create the meal experience of the future – today. In the U.S., Sodexo invested in a partnership with consumer expectations EAT Club, the fastest-growing provider of corporate lunches. Employees of EAT Club member companies are provided with the option to choose from a diverse, sophisticated menu of food options through EAT Club’s website or mobile app. Meals can be ordered in advance and are prepared fresh by the local culinary team before being delivered to each individual offi ce. In France, Sodexo’s acquisition of Food Chéri enables it to respond to the needs of both companies and individuals. Using an app or Food Chéri’s online portal, consumers can order chef-prepared meal 85% options that are chilled and ready to reheat and consume upon delivery. Meals are share of revenues prepared using local and seasonal ingredients, emphasizing organic ingredients and from repeat customers sustainable practices. Through these and other initiatives, Sodexo is responding to the rapidly changing demands for fl exibility, nomadism, simplicity and hyper- responsiveness in creating digital restaurant experience platforms.
SIMPLIFYING MANAGEMENT OF BUSINESS TRIPS Sodexo revolutionizes business travel with Rydoo
Business trips and the associated Travel module is a booking platform, expenses can be complex for covering fl ights, hotels (more than companies to manage and create 80,000 hotels worldwide), car rental stress for employees. To make it and rail; and the Expense module, which easier for business travelers, Sodexo facilitates the management of expense 820 billion euro has launched Rydoo, a new platform reports. Compatible with all mobile dedicated to business travel. An devices, Rydoo greatly facilitates the estimated size of Travel and Expenses market innovative and complete solution, user experience. For expense reports, Rydoo, covers everything business for example, travelers take a picture travelers need, from: planning and of their receipt and send it to the booking travel to car rental, hotel appropriate department. With this reservations and managing expense innovative solution, Sodexo off ers business travel. Rydoo already has reports. Rydoo is organized around simplifi cation for companies, especially 6,500 clients in 60 countries and more two totally integrated modules: the smaller ones ill-equipped to manage than 500,000 active users.
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HELPING HOSPITALS STAY INFECTION-FREE FOR PATIENTS Protecta combines LOVING FOOD – processes, technologies AND THE PLANET and human factor WWF partnership Based on its decades of expertise emphasizes healthy, in hospitals, Sodexo is providing sustainable meals hospitals with a global infection control process through its Protecta off er. The off er responds to the growing risk of Responding to growing consumer hospital-acquired infections, which demand for healthier meal aff ect an estimated one in 25 patients. options that taste great and are Up to 200,000 people around the responsibly sourced, Sodexo 2 world die each year from pathogen- focused its long term partnership related infections like MRSA(1), C.diff (2) with World Wildlife Fund (WWF) or Staphylococci, oft en contracted to create and implement criteria in a hospital. Protecta is focused on for providing dishes that are three key priorities – skilled people, better for consumers and for the rigorous standardized processes environment. The “Love of food” and superior technologies. Because project emphasizes production keeping infections at bay involves a 15 % of nutritious food by minimizing great deal of dedicated human eff ort, healthcare portion of total sugar, salt and saturated fat Sodexo’s approach is underpinned by expenditures and serving more whole grains comprehensive training, meaningful in OECD countries the direct and vegetables. Innovative new recognition and a caring culture to result of adverse eff ects, including sustainable menu options are (3) ensure that every member of the team infections increasing the volume of plant- is an expert in controlling infections. based ingredients, contributing to meeting Sodexo’s health and wellness commitments and its carbon reduction target by reducing greenhouse gas emissions. EXTENDING A HIGH-QUALITY Following a successful pilot program in 2017, the project is CHILDCARE NETWORK being rolled out throughout the UK while learnings from the experience Crèches de France joins are being shared with Sodexo’s Crèche Attitude global food development network.
Crèche Attitude, a major player in childcare, strengthened its position in the French market with the acquisition of Crèches de France in September 2018. The transaction 34% is fully in line with the Group’s Sodexo 2025 carbon strategy to be a leader in the emissions reduction target (4) private childcare sector, ensuring a high level of childcare services and supporting well-being at work and quality of life for parents of children 65.6% aged 0-12 years. The 97 childcare centers of Crèches de France of client sites complete the Sodexo network, which implementing actions that proactively address Sodexo’s now totals 257 facilities off ering a 10 Golden Rules of Nutrition, quality welcome for children and Health and Wellness families.
1 MRSA: Methicillin Resistant Staphylococcus Aureus. 2 Clostridium difficile is the main etiologic agent of nosocomial diarrhea in patients on antibiotic therapy. 3 According to the World Health Organization. 4 Absolute reduction in Scope 1, Scope 2 and Scope 3 carbon emissions, compared to a 2011 baseline.
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Enhancing operational effi ciency
To reinvigorate growth, efficient execution is key. Sodexo has launched initiatives across all of its businesses and segments to enhance food and labor productivity and simplify the organization, in order to free up fi nancial capacity to accelerate the launch of new off ers, digital solutions and sales and marketing eff orts. At the heart of the Group’s strategy is the STEP ( for “Sodexo Targets for Enhanced Performance”) framework, designed to drive operational performance at site, country, regional and global levels through consistent language and common operational indicators. STEP is aimed at providing the tools to not only identify performance issues faster, but also to better understand the reasons for any underperformance in order to implement the most eff ective corrective actions.
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“STEP”: FOCUSING ON Step implementation OPERATIONAL phases:
EFFICIENCY • 2018: Operational KPI defi nition Driving Group-wide • Beginning February 2019: STEP dashboard building and improvements sharing
• Beginning September 2019: Sodexo is implementing a performance Training and implementation management framework called STEP (for ‘Sodexo Targets for Enhanced • Beginning September 2020: Performance’) to support its “Focus on Full performance management Growth” strategic agenda and achieve solid, profi table growth. STEP covers seven specifi c areas, which support 2 all four pillars of the Group’s Strategic priorities. It is essential to be able example, by acting on operational Agenda. to invest in the development of new levers like number of hours worked, The implementation of STEP, which is business capabilities. To achieve this, overtime and temporary labor, on-site currently being rolled out across the STEP focuses initially on three areas: teams can directly infl uence two key Group, requires action on three levels. labor effi ciency and material costs, operational performance indicators: First, building a consistent language which impact gross margin, and labor productivity (revenue per hour and culture of performance shared overhead costs, which most directly worked) and the cost of labor (average across all segments and geographies. aff ect operating profi t. Other priorities cost per hour worked). Activating these Second, defi ning key performance this fi scal year include client sales levers positively impacts fi nancial indicators that are meaningful to and marketing to increase sales to performance. all levels of the company. And last, support growth. In each of these areas, Successfully tested in several countries, providing a dashboard that will provide key operational levers are identifi ed the STEP initiative on labor effi ciency is the teams with quick and easy access on which teams can act to impact the fi rst to be deployed throughout the to information. operational performance, thereby Group during Fiscal 2019. Improving operational effi ciency improving fi nancial performance. is one of STEP’s major short-term In terms of labor effi ciency, for
OPTIMIZING FOOD SERVICES OFFER AND PROCESSES “Evolution” kitchen initiative delivering multiple benefi ts
In an increasingly competitive Evolution program results: environment, Sodexo launched the Evolution kitchen initiative to transform the way it delivers food services through innovation. A 30% comprehensive approach to renew the Group’s value proposition, Evolution reduction of electricity and maximizes effi ciency and productivity water consumption while improving the quality of life experience, in particular for Sodexo employees due to less heat, noise and and effi ciency. Improvements achieved manipulation of dishes, and therefore through the initiative are enabling 20% accidents in the kitchen. Evolution Sodexo to continue to retain clients impacts the preparation and process of and strengthen its leading position reduction in cooking time meal recipes, implementation of new in Latin America. Launched in Peru in technologies in kitchens and dining 2014, the Evolution program has been halls and standardization of production applied on 217 sites in Latin America, processes. In its onsite kitchens, Sodexo is being actively tested in India, as of 90% has created a new generation of high- March 2018, and is being evaluated reduction in injuries quality product preparations, called for possible implementation in other “Culinary Basics,” to increase fl exibility regions.
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DEVELOPING CROSS-SEGMENT APPS WASTELESS WEEK From SoHappy@school to SoHappy@work Engaging clients, consumers and teams to The launch of the SoHappy app for pay their cafeteria bill, fi nd recipe protect the planet School foodservices and its adaptation ideas for the evening and benefi t from to the Corporate segment illustrates daily information. Deployed today in In Fiscal 2018, more than 3,500 Sodexo Sodexo’s ability to apply its off erings and over 2,500 schools around the world, sites in 47 countries took part in the share costs across its segments. To meet SoHappy has been adapted for corporate WasteLESS Week annual campaign, the increased demands of consumers employees using the same technical an eff ort to promote the importance for on-site foodservices and enrich their platform. The result is SoHappy@work, of reducing the waste of resources and experience, Sodexo is developing apps providing employees with menus, news, simple actions all can take. Conducted that off er menu, calorie and allergen frequency levels at their corporate each year in October, the fi ve-day information. New features such as restaurant as well as the ability to pay campaign engages Sodexo teams, click and collect or click and deliver with their rechargeable badge. The clients and consumers to participate improve ease of use. Launched in France app’s new features transform it into a in waste prevention actions such as in September 2016, SoHappy@school true quality of life platform, integrating reducing water, food, energy and paper was the fi rst mobile app for school Sodexo’s partners such as FoodChéri waste and encouraging recycling. foodservices. It enables families to use delivery services and Neo- Nomade for Education and training activities their smartphone to directly consult managing meeting rooms and access such as WasteLESS Week are helping the menu at their children’s school, to shared work spaces. to ensure that integrated waste management will be a core part of each site’s overall management practices.
2025 objective: 50% reduction in Sodexo’s global food waste 38.8% of client sites participating in WasteLESS Week or equivalent campaign
REINFORCING AGILITY THROUGH OPEN INNOVATION Creation of the Sodexo Ventures investment fund
In a rapidly evolving market, it is of its markets, increase its capacity management soft ware for restaurants essential to combine the agility of for innovation and thereby evolve its and retail businesses), Neo-Nomade young pioneering companies with services. This is why Sodexo Ventures, (France’s leader in shared workspace Sodexo’s investment capacity and a 50 million euro strategic investment reservations), Klaxit (a car-sharing app experience. By forming partnerships fund, was launched in 2016. Over the for commuters) and Life Dojo (a digital with startups and collaborating with past two years, Sodexo Ventures has coaching platform). its entire ecosystem, the Group is able been involved in a number of startups: to better understand the evolution Wynd (a SaaS(1) provider of order
1 Soft ware as a Service.
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SHRINKING OUR CARBON FOOTPRINT NEW APP Partnership with WWF helps drive continued progress FACILITATES LIFE ON REMOTE SITES include more sustainable products, supplies and equipment. For its Digital platform clients, the c ompany provides Energy promising for all Management Services that track and reduce energy consumption and carbon With its new “My Village App,” emissions. Sodexo’s off er includes Sodexo is creating an alternative deploying energy effi ciency interventions access to our services for consumers and integrating low-carbon renewable and clients at remote sites around sources into the client c ompany’s energy the world. The app includes a mix. Sodexo also works to facilitate personalized home screen based on universal implementation of its best user preferences and dynamic content practices that reduce carbon emissions 2 that is updated throughout the day. at both its own and client sites. In An array of standard and custom addition, ongoing eff orts are aimed at features facilitates actions such improving meal production processes as check-in and check-out, facility and reducing food waste along with the induction, food ordering, activity energy and water used to produce the reservations, maintenance and food. To continue its progress toward Since 2010, Sodexo has pursued its incident reporting and tracking and its commitment, Sodexo worked with carbon reduction strategy in partnership team communications. In developing WWF in Fiscal 2018 in selecting I Care with the World Wildlife Fund (WWF), the app’s technical platform, Sodexo & Consult and ECO 2 Initiative for their one of the world’s largest and most adopted a consumer-focused technical and strategic expertises to experienced independent conservation approach that included design help in establishing, implementing and organizations. The collaboration has thinking to understand key challenges measuring the eff ects of the Group ’s produced a methodology and tools for the consumers, workshops carbon reduction actions. to calculate the carbon emissions with clients to generate ideas and within Sodexo’s value chain and led to prototyping and piloting phases prior the establishment of a science-based 2025 objective : to full roll-out. Launched with global absolute carbon reduction target for the Energy & Resources clients in fall (1) Group: a 34% reduction in greenhouse 2018, the app also holds signifi cant gas emissions by 2025. Actions being potential for deployment across all taken by Sodexo in pursuit of this goal segments. include working with its suppliers to -34% reduce emissions throughout the supply in our greenhouse gas emissions chain and implementing responsible by 2025 (1) behavior and sourcing initiatives that
COLLABORATING WITH INCUBATORS TO ACCELERATE INNOVATION
Sodexo partners with a key market for Sodexo and one of the of Paris&Co, an economic development The Camp, Paris&Co, most active in digital transformation. and innovation agency in Paris, and In addition to identifying pioneering Le Village by CA, a leading cooperative The Village by CA in France companies in China and Asia that space dedicated to young innovative and XNode in China meet the Group’s needs, XNode will companies launched by Crédit Agricole. also be able to incubate and help These examples illustrate how Sodexo is Collaboration with startup incubators develop projects. Another illustration leveraging ecosystems linking startups and accelerators is another important of this open innovation strategy is and large companies to accelerate the means to accelerate the development the partnership with Thecamp, an development of innovative projects and of innovative quality of life projects. In innovation campus dedicated to the imagine the Quality of Life services of April 2018, Sodexo signed a partnership smart and sustainable city launched in tomorrow. with XNode, one of the leading startup July 2015 in France’s Aix-en-Provence incubators and accelerators in China, region. Sodexo is also a member
1 Absolute reduction in Scope 1, Scope 2 and Scope 3 carbon emissions, compared to a 2011 baseline.
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GLOBAL SODEXO SIGNS GLOBAL PARTNERSHIP PROGRAM WITH MICROSOFT HELPS CUT FOOD Accelerating the Group’s digital transformation WASTE In September 2018, Sodexo signed Intelligence and object intelligence Demonstrated results a global agreement with technology capabilities. It is a place of work and through “WasteWatch” leader Microsoft . The partnership collaboration for all Group teams combines the companies’ unique around the world and off ers Sodexo’s Sodexo Group is a global leader in strengths to change the work employees, clients and consumers new fi ghting the food waste crisis. As a experience delivered by Sodexo globally value-added services. member of Champions 12.3, initiative and optimize real-estate management. In addition to improving Sodexo’s own linked to the United Nations Sustainable To continuously improve and enhance facilities management processes, the Development Goal 12.3, Sodexo has its Quality of Life services, the Group effi ciency gains will achieve signifi cant joined a global eff ort to reduce food uses an integrated information savings for its clients. For Microsoft , waste by 50% by 2030, and has platform, a key pillar in Sodexo’s digital the partnership provides a key committed to tracking food waste transformation. The platform combines opportunity to bring the most value to at all of its sites as one of its Better diff erent productivity solutions from its technologies in becoming part of the Tomorrow 2025 objectives. Among Microsoft , including Dynamics 365 and Sodexo ecosystem. Sodexo’s initiatives to reduce food Azure as well as Microsoft ’s Artifi cial waste is its WasteWatch program. The c ompany introduced the next generation of waste prevention tools (WWxLP) developed through its SMOOTHING THE STAKEHOLDER’S DIGITAL partnership with LeanPath, provider of JOURNEY the world’s most advanced automated food waste tracking and analytics Optimizing processes, payment tools platform. Using this program, Sodexo site teams are able to rapidly and easily capture food waste data, take action Through its strategy of data based upon intuitive analytics and digitization, Benefi ts and Rewards drive cultural and behavioral change to Services is bringing additional value help end avoidable food waste, whether to clients, consumers and merchants. food waste generated in the kitchen By strengthening its digital platform, or consumer food waste. It has been Sodexo is off ering an improved proven, on average, to reduce food user experience to stakeholders waste by 50% and to reduce purchases while maximizing new business by 3%. Sodexo’s objective is to extend opportunities. Digitization of its the program to 70% of its food sites by off ers and upscaling its capabilities 2020, rising to 100% by 2025. are among the visible steps Sodexo is taking. Another key area is digitization of tools to ensure a smooth and seamless journey for each stakeholder. For example, a small or medium 87.5% enterprise entering Sodexo’s website 73% is able to understand its off er and buy of client sites directly thanks to a seamless digital percentage of Sodexo implement equipment and process journey that answers all their potential Benefi ts and Rewards steps to reduce their organic waste questions and supports their buying Services’ issue volume decision and fi nal action. Sodexo is also generated from digital (vs paper vouchers) helping to reduce costs by accelerating 80.6% the migration of paper toward digital transactions, which are 50% less of client sites expensive than paper vouchers. implement equipment and process 95.5% Other digital-related cost savings steps to reduce their non-organic percentage of paper waste measures include standardizing internal processes and revamping vouchers recycled back-end IT systems.
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STRENGTHENING A LONG-TERM PARTNERSHIP WITH SHELL Standardizing processes, optimizing costs
Since 1973, Sodexo has been such as power distribution, plant delivering services to Shell, a operations & maintenance and More than leading oil and gas multinational. energy management. To respond Today, it provides a full range of to the client’s local, regional and facilities management services to global expectations, Sodexo has support 20,000 Shell employees on implemented numerous actions 130,000 79 sites in 12 countries and across to optimize costs and standardize diverse environments, from off shore processes. The Group has also number of individual pieces platforms and vessels to offi ce co-created innovative technologies of equipment sites. A dedicated team ensures the to enhance the quality of life of Sodexo maintains for Shell globally continued delivery of industry-leading Shell employees and maintains a services, which range from soft strong and continuous focus on 2 FM services such as cleaning and HSE(1)standards. More broadly, reduce carbon emissions. This contract, housekeeping, hospitality services Sodexo is allowing Shell to focus on built on a common vision, opens the and catering to hard FM services its core business, while helping to way to a promising future.
CONTRACT RENEWAL AT PRESTIGIOUS U.S. TECHNICAL SCHOOL Proactive approach to identify client expectations
When Rensselaer Polytechnic Institute to its growing international student proactive approach helped to reinforce (RPI) in the State of New York decided population. Sodexo’s ultimately winning trust with the client at multiple levels, to issue a request for proposals in the proposal included an enhanced retail demonstrating the importance Sodexo fall of 2017, Sodexo, which has provided off er, an elevated catering program with places on listening and responding to services to the prestigious engineering special emphasis on top-level events client needs while also enabling it to school for 26 years, applied its client and an International Test Kitchen. The develop additional revenues. retention program, seeking feedback from the university’s leadership to confi rm the client’s expectations. The review helped Sodexo to shape its contract proposal to off er services that complement RPI’s cutting-edge education standards and are adapted
375 million U.S. dollars projected revenues over 10 years from new RPI contract
1 Health, Safety and Environment (HSE) the scope of Sodexo HSE function includes Occupational Health and Safety, Food Safety and Environment.
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Nurturing talent
Sodexo’s employees – designers and providers of the company’s services to its clients and consumers – are central to its offer, culture, success and future growth. To maintain excellence in service quality while ensuring long-term growth, Sodexo focuses on three major challenges: developing a performance-based culture based on shared priorities and indicators, anticipating needs in terms of resources, skills and competencies and off ering training, learning and development opportunities at all levels. Convinced that a safe, motivating and open work environment fosters individual commitment and collective performance, the Group is fully committed to diversity and inclusion, integrity and the continual reinforcement of health and safety. Fiscal 2018 initiatives refl ect company ’s commitment to nurturing the potential of the talent on which it depends and that will shape its future.
6.5% 14.6 10 Lost Time Injury Rate (LTIR) average hours of training consecutive years in which reduction provided annually Sodexo has been listed by per employee DiversityInc as a Top Company for Diversity
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PROMOTING QUALITY OF LIFE AT WORK Our fundamentals
Convinced that quality of life at work is a major source of professional commitment and organizational performance, Sodexo guarantees the following fundamentals to all of its employees around the world:
• A MANAGEMENT CLEARLY STATING THE MISSION AND OBJECTIVES Performance-based culture • REGULAR FEEDBACK ON INDIVIDUAL PERFORMANCE
Talent • REVIEW OF EMPLOYEE POTENTIAL 2 management AND CAREER DEVELOPMENT POSSIBILITIES
Learning & • TRAINING, TOOLS AND EQUIPMENT TO ENSURE CONTINUOUS CAREER DEVELOPMENT AND OPTIMAL Training AND SAFE WORKING CONDITIONS
• RESPECT FOR FUNDAMENTAL RIGHTS AT WORK
• REGULAR AND TIMELY PAYMENT OF WAGES
Integrity • PROTECTION OF PERSONAL DATA
• THE GUARANTEE THAT ANY REPORT OF A VIOLATION OF OUR PRINCIPLES OF INTEGRITY WILL NOT RESULT IN RETALIATION.
• EQUAL OPPORTUNITY FOR ALL Diversity & Inclusion • RESPECTFUL WORKING RELATIONSHIPS, WITH NO TOLERANCE OF HARASSMENT, DISCRIMINATION OR VIOLENCE
• A SAFE, SECURE AND HEALTHY WORK ENVIRONMENT Health & Safety • FAIR SCHEDULES, IN ACCORDANCE WITH THE LAW, WITH REST DAYS AND BREAKS
percentage of employees who say that Sodexo is attentive 77% to their health and well-being
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FOSTERING EMPLOYEE ENGAGEMENT Commitment to improving the workplace
GROUP 2018 EMPLOYEE ENGAGEMENT survey highlighted the need to continue SURVEY RESULTS working on career paths and employee development. Sodexo considers the The overall level of employee employee engagement rate to be a key engagement increased to 69% (from 68% in 2016) according to element of employee management Sodexo’s seventh bi-annual Employee because of its direct relationship to the (1) Engagement Survey. The employee retention of clients and employees . Quality of Life index measured by the Because people work better when they survey also increased one point to work in a professionally fulfi lling, stable 74%. Several strong positives were and secure environment, the company identifi ed in employee perceptions focuses on employee well-being and of their work environment as well as development and providing a workplace areas for improvement. Areas highly in which each person can contribute rated by employees include their their best. work environment (83% satisfaction), being an intrapreneur (68%), diversity GROUP 2016 EMPLOYEE ENGAGEMENT and inclusion (82%), alignment of SURVEY ACTION PLANS their personal values with those of Sodexo (73%) and pride in the company 722 action plans aimed at continuous for its contribution to quality of life improvement were put in place to (83%) and commitment to c orporate address issues identifi ed in the 2016 responsibility (80%). The engagement Employee Engagement survey(2). 69% global employee engagement rate (+1 point vs 2016) 62% participation rate in 2018 Employee Engagement Survey (+5 points) 55 countries surveyed
1 A 10% increase in engagement translates to +1.6 in client retention rate and +6 points in employee retention. Source: Sodexo Materiality Refresh Analysis, 2016. 2 2018 employee engagement survey sent to 386,262 Sodexo employees of which 62% responded.
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PEOPLE-DRIVEN GROWTH Ensuring required skills
PREPARING FUTURE GROWTH (BRS) started to look at new kinds of strengths-based profi le and adapting THROUGH THOROUGH WORKFORCE profi les to join the digital adventure. interviewing techniques, the new MANAGEMENT So BRS began its talent acquisition approach was used to recruit 362 new eff orts by mapping key capabilities PCO’s in the fi rst 12 months. The Improving labor productivity is key and hiring digital marketing experts, initiative has contributed to increased to boosting performance, engaging Product owners, data specialists, client satisfaction and the objective employees and delivering strong and scrum masters, user experience of safe and decent prisons that profi table growth. To achieve this, designers, among others. They push support prisoner rehabilitation and Sodexo is providing managers with BRS to be more agile and develop re-integration. training, processes and tools to better new ways of working across the manage their payroll, demand planning organization. Thanks to their talents ANTICIPATING SKILL SHORTAGES and scheduling. Following its successful 2 and new approach, combined with BRS’ IN FAST GROWING COUNTRIES deployment in segments such as in business acumen, the organization Universities in North America – where is building the BRS of tomorrow, Attracting the right people in the required front-line labor represents 50% of improving quality of life of three main time is key to support the growth in total costs – the technology is being stakeholders: clients, consumers and developing countries. To respond to its progressively implemented at sites merchants. human resource needs and to contribute worldwide. to the development of people facing barriers to employment (women, confl ict RIGHT PEOPLE, RIGHT SKILLS victims, immigrants), Sodexo has opened BRINGING NEW CAPABILITIES Adoption of a unique strengths-based training centers in Chile and Colombia to BY ATTRACTING EXTERNAL HIGHLY recruitment approach has enabled provide qualifi ed and experiential training SKILLED TALENTS Sodexo to improve recruiting for the to the general population in basic FM and In order to adapt our off ers to a critical position of Prison Custody food capabilities, facilitating their entry moving environment through digital Offi cer (PCO) in the prisons it manages to the workforce. In Fiscal 2018, more solutions, Benefi ts and Reward Services in the UK. Developed by creating a than 2,600 people were trained.
EMPLOYEE VOLUNTEERING THROUGH STOP HUNGER Contributing to a hunger-free world
Stop Hunger is a global non-profi t year undertaken through the network founded by Sodexo volunteers YEAH! program – Your Engagement in the U.S. 22 years ago. Since its Advanced Hub. The two-week missions inception, Stop Hunger relies on the are organized with Stop Hunger’s global 93,000 (1) continued commitment of Sodexo partner, the World Food Programme , number of volunteers employees who share their time and leverage the specialized skills in 53 countries and experience. As Stop Hunger and talents of individual employees has grown, this commitment has to strengthen the infrastructure of expanded to encompass the eff orts nonprofi ts, helping them build and of all stakeholders within Sodexo’s sustain their capacity to successfully 5 million ecosystem, including clients, achieve their missions. In Tunisia, for number of meals distributed consumers, suppliers and the friends example, Sodexo supply chain experts and families of its employees, who helped a local NGO set up an eff ective remain the backbone of Stop Hunger’s and cost-effi cient system to distribute actions. They are all committed hot meals. For employees, these 7.4 million to supporting NGOs and local missions are the chance to live their U.S. dollars communities in need. To accompany values and feel useful: “I thank Stop them in their eff orts, Sodexo off ers Hunger for giving me the opportunity to 100% of funds collected and employees one paid day per year find solutions to help future generations invested to co-build local and innovative programs, including to to engage in volunteer activities on in Africa,” said Emmanuel Boo Djon, empower women behalf of Stop Hunger. The c ompany South Africa Procurement Offi cer, aft er also supports 10 missions each his mission in Kenya.
1 The United Nations leading humanitarian organization fi ghting hunger worldwide.
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COMMIT TO DEVELOPING PEOPLE Enhancing careers and learning
FOCUS ON GLOBAL LEARNING AND DEVELOPMENT
Among the global training programs through which Sodexo provides training and opportunities for internal advancement to its employees are its academies. At the Sales Academy, for example, training is given in the Sodexo way of selling, including selecting the right opportunities, adopting a robust methodology for gaining client agreement and applying Go-No Go decisions. The On-Site Manager Academy will provide training to 1,500 managers in 11 languages in Fiscal 2019. The curriculum includes driving growth through relationship development with clients and identifying opportunities to cross-sell and upsell. Other priorities emphasized are managing and engaging teams, nurturing and developing talent on-site, focusing on operational effi ciency, controlling costs and delivering on promises to clients.
GLOBAL TRAINING PROGRAMS which contributes to improved TO INCREASE EMPLOYEE SKILLS performance and higher employee AND TALENTS retention. Examples of the Group ’s global training programs include the The satisfaction of Sodexo’s clients 14.6 “Sodexo Ambassador ” program and and consumers depends largely its specialized academies. More than average hours of training on the skills and talents of its 880 professionals have now been provided annually per employee employees. Sodexo is committed to trained in Sodexo’s robust approach providing training for employees that and processes in sales through its increase their knowledge, enabling Sales Academy. The Global Facilities them to better deliver services to Management Academy helps to develop 79.3% clients and consumers as well as the knowledge and skills necessary for of total workforce to advance and grow throughout their operational managers to grow Sodexo’s participating in at least careers. Learning and development Facilities Management business through one training also is an important means of courses on FM strategy to support client increasing employee engagement, retention as well as health and safety.
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HIGH ETHICAL STANDARDS Codes of conduct reaffi rmed
Sodexo issued an updated statement of business integrity in February 2018, reaffi rming its commitment to conducting all aspects of its business according to the highest ethical standards and guided by: • statement of Sodexo’s Business Integrity principles; • Sodexo’s declaration of respect for human rights; • Sodexo’s corporate responsibility 2 action plan.
11,467(1) number of employees trained in sexual harassment prevention
The Statement of Business Integrity employee of an industry-leading, sets forth Sodexo’s uncompromising best-in-class company and is key standards for business integrity, to Sodexo’s operational conduct. 96.8% which apply to all employees and To ensure that these commitments percentage of workforce to any persons acting on its behalf. are understood and applied by all, working in countries having The company does not tolerate Sodexo has set up dedicated training the Sodexo Statement of Business any practice that is not born for all, including front-line employees, Integrity available in at least of honesty, integrity and fairness, and made the principles of business one offi cial language anywhere in the world where it does integrity part of the integration business. Adherence to these standards process for all new company is part of what it means to be an employees.
1 The sexual harassment prevention training program began in Q4 2018.
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DIVERSITY AND INCLUSION Continued leadership
Sodexo’s commitment to diversity and inclusion is a cornerstone of its culture. It embraces the promotion of gender diversity and the advancement of women, the representation of all generations, the integration of people with disabilities and respect for all cultures, as well as sexual orientations and gender identity. The company’s many diversity initiatives are a strength, and driver of innovation that enable it to better meet the expectations of its stakeholders.
SODEXO STUDY REAFFIRMS BETTER PERFORMANCE BY executives participated. Among GENDER-BALANCED TEAMS other highlights was supporting Promoting gender diversity and the professional development the advancement of women is one of women through Mentoring Circles, of Sodexo’s fi ve areas of action 54% with a strong focus on positions with P&L(1) responsibilities and related to diversity and inclusion. proportion of women Among the company’s initiatives on the Board of Directors facilities roles as well as nurturing focused on gender in Fiscal 2018 13 active country networks and was the release of a fi ve-year internal a robust International Women’s study on the business impacts of Day campaign with 80 entities gender balance. The fi ndings reaffi rm 3.4% participating. Women represent 34% a previous Sodexo study showing of Sodexo’s Senior Executives and 43%
that teams with a balanced mix of employment rate of all management positions. of people with disabilities men and women are more successful Sodexo also engaged in numerous at Sodexo France across a range of key performance actions to increase awareness and indicators, including fi nancial to promote an inclusive environment (2) performance, employee engagement for LGBT individuals. Examples and retention, client retention and include raising awareness through 45 the global IDAHOT Campaign for safety. For example, gender-balanced management teams ranked higher countries have signed International Day against Homophobia than others by an average of eight the Women’s Empowerment and Transphobia, strengthening percentage points in employee Principles of the United Nations the company’s partnership with retention rate and 14 percentage points the U.S. association Out and Equal, in employee engagement. The results partnering with the Dutch foundation add a new, compelling dimension Workplace Pride, recognizing Sodexo to a growing body of research that SOTOGETHER (FORMERLY SWIFT) as an employer of choice and leader in demonstrates the business benefi ts AND PRIDE ACTIVITIES HIGHLIGHT the LGBT community. of gender equity. COMMITMENTS Sodexo continued to lead in multiple areas, including supporting greater representation of women in leadership positions through its SoTogether (formerly SWIFt) Advisory Board. Activities during the year included a Women’s Leadership Development Program in which 100 women
1 Profi t and Loss. 2 LGBT for Lesbian, Gay, Bisexual, Trans.
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A SAFE AND HEALTHY WORK ENVIRONMENT
Focused daily on well-being 33 “SODEXO SUPPORTS ME” Equipment & Personal Protective number of countries SERVICE HELPS SIMPLIFY LIFE Equipment. Safety Nets also reinforce where the “Sodexo supports me” FOR EMPLOYEES our safety culture ensuring a focus hotline is available on Safety Walks, Safety Observations Like everyone, Sodexo and Near Miss reporting, and dynamic employees must confront the risk assessment of the task using the challenges of everyday life, whether 3 Checks For Safety. 6.5% fi nancial issues, family concerns or health-related problems. To percentage of Lost Time AWARDS RECOGNIZE help employees and their families Injury Rate Reduction EXCEPTIONAL EFFORTS BY TEAMS 2 work through life’s daily trials, the AND INDIVIDUALS company off ers a free web and phone counseling service, “Sodexo Supports To recognize the eff orts of individuals Me.” Run by an external organization, and teams in promoting better health 2.7 million the confi dential helpline is available and safety, Sodexo held the “Have a U.S. dollars 24 hours a day, 365 days a year in Safe Day Awards” in December 2017. 33 countries. Awards were presented for creating, amount of four-year federal grant awarded for Harvard-Sodexo study developing or sharing a safety best “SAFETY NETS” CAMPAIGN practice to help others to progress, FOCUSES ON PREVENTION for teams demonstrating excellence in enhancing safety and for a client Sodexo’s “Safety Nets” campaign is a contract or site demonstrating many ways that the workplace can simple, but powerful approach to help exceptional improvement or sustained aff ect health and safety of front-line all of our managers and teams focus high performance in safety. employees. Stressful conditions at on prevention by identifying the Safety work and little supervisor support Nets that should be in place to keep STUDY EXAMINES LINK have been associated with increased our employees safe and to strengthen BETWEEN WORKPLACE AND risk of cardiovascular disease and our health & safety culture. Each HEALTH OUTCOMES depression and contribute to higher safety net (layer of defense) is clearly absences and turnover – adding to defi ned and is supported by tools and With a growing body of evidence costs for employers. Supported by information. The Safety Nets start linking the work environment with a major grant from the U.S. federal with Risk Assessment and progress health outcomes, Sodexo has teamed government, Harvard is conducting through Safe Systems of Work; Training with Harvard University to seek research examining Sodexo’s front-line & Supervision; Physical Barriers; Tools, new approaches to address the service workers across the Boston area, to be followed by the implementation and evaluation of practices to improve worker quality of life.
SODEXO “SAFETY OLYMPICS” FOCUSES ON LIFE SAFETY HAZARDS
Sodexo Safety Olympics is a group- wide initiative aimed at making our teams more aware of life safety hazards and how they can be managed. The Safety Olympics was made available as a mobile device App. and teams competed to achieve the highest score in several challenges. The Safety Olympics focused on Life safety hazards such as electricity, fi re and working at height. Over 70,000 people participated in the campaign in Fiscal 2018 .
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Anchoring corporate responsibility
Sodexo’s commitment to corporate responsibility is a source of diff erentiation that drives employee engagement and responds to stakeholder expectations. These include rising awareness of the impact of food choices on health, the amount of food wasted globally and economic disparity in communities. In addition to fostering diversity and inclusion , reducing food waste and minimizing its carbon footprint , Sodexo is particularly focused on two major issues: developing and advocating healthy and sustainable choices and sourcing locally and inclusively. Sodexo believes that corporate responsibility is a source of competitive advantage that supports its business growth. Through its corporate responsibility roadmap, Better Tomorrow 2025, it is taking steps to further strengthen its performance – as demonstrated by initiatives and actions highlighted throughout this report and the recognitions received during Fiscal 2018.
65.6% 96.9% 4.4 of client sites implementing of Group revenues billion euro actions that proactively of countries employing amount of our business address Sodexo’s 10 Golden environmental experts value benefi ting SMEs Rules of Nutrition, Health and Wellness
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WORDS TO LIVE BY Responsible business conduct and respect for H uman rights 93.6% spend with contracted Being a responsible company means to Sodexo’s mission to improve the suppliers having signed the Sodexo integrating a sustainable development quality of life of its employees and of Supplier Code of conduct approach as central to its strategy and all whom it serves and to contribute to operational activities. A fundamental the economic, social and environmental commitment to business integrity development of the communities, and respect for human rights and the regions and countries where it operates. environment has been essential to Wherever it does business, Sodexo 96.8% 2 Sodexo’s values and ethical principles seeks to conduct its business in a percentage of workforce since the company’s founding in 1966. manner that will not infringe upon the working in countries having the A pillar of Sodexo’s responsible human rights of others and addresses Sodexo Statement of Business business conduct commitments is adverse impacts resulting from its Integrity available in at least one respect for human rights. It is essential business activities. offi cial language 80.5% percentage of Group revenues of countries having implemented Sodexo’s 10 People Fundamentals
Sodexo is committed to providing meaningful pathways for employees, the people in its supply chain and others aff ected by its business to raise concerns free from the threat of retaliation. Sodexo also respects the rights of employees to raise such concerns through lawful collective representatives and seeks to address A COMMITMENT TO ALL complying with Sodexo’s Responsible promptly every report that it receives. OUR EMPLOYEES Business Conduct and to raise concerns The company reviews its policies or report promptly any suspected Sodexo’s commitment to responsible and practices routinely in light violations of laws or Sodexo policies. business conduct is guided by of what it learns through its own statements on human rights and due diligence and through reports A COMMITMENT TO business integrity as well as its received regarding its business OUR BUSINESS PARTNERS corporate responsibility roadmap. practices or adverse impacts that These statements apply to all Business partners are also may result from its business activities. employees, operations and business expected to support and act upon This continuous review informs relationships worldwide. All Sodexo these commitments. Prior to any the development and enhancement leaders, executives and managers partnership with Sodexo, suppliers of systems and processes, including are expected to know, abide by and and subcontractors must commit due diligence methods, and the communicate these principles and to to the ethical, social and environmental prioritization of areas of concern integrate them into the company’s practices defi ned in Sodexo’s Supplier and eff orts to mitigate identifi ed business policies, practices and Code of conduct and communicate risks. Sodexo reports annually relationships. Employees are its principles throughout their own on actions and outcomes relating responsible for understanding and supply chain. to its responsible business conduct.
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ROBUST DATA COLLECTION AND REPORTING Impact valuation facilitates planning and leadership 80% percentage of sites Sodexo places high importance on and achievement around all Better participating in the Fiscal 2018 Sodexo annual site survey measuring its performance by living Tomorrow 2025 commitments. up to its corporate responsibility Data we gather not only drives our commitments. From 2009, there has sustainability performance but also been a robust measurement approach provides insights into the management 72 that ensures Sodexo’s continued of human resources, market trends progress. The company’s Key Indicators and client and consumer expectations, number of entities Performance system at the site and environmental and supply chain risks participating in the Fiscal 2018 country level helps to track its actions and opportunities. Sodexo annual country survey 32 number of entities participating in the Fiscal 2018 Carbon Emissions calculation process
OUR ANNUAL GLOBAL SURVEYS
Sodexo conducts three annual surveys: a site-level environmental survey of 10,000 relevant sites in 47 countries; a country survey covering all corporate responsibility-related topics in over 72 entities and a separate carbon emissions calculation process. Each year, both Sodexo’s Internal Audit team and its Third Party Statutory Auditors audit data collected at the site and country levels as well as the consolidation at Group level in order to verify its accuracy. As one of the few companies that subjects its measurement and reporting on these indicators to an external audit, Sodexo is well-positioned to continue to remain a corporate responsibility leader and continually raise the bar through innovation and by embedding digital tools in its processes. This includes subjecting its data to analysis that compares Sodexo to its competitors. The information gathered provides considerable insight for management teams into the implementation and deployment, together with company policies that help to better identify potential risks.
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MULTIPLYING RESULTS THROUGH THE POWER OF MANY Uniting stakeholders for a better world
An important contributor to Sodexo’s and capacity to reduce food loss STOP HUNGER AND THE WORLD FOOD leadership on corporate responsibility and waste around the world, leading PROGRAMME: ADVANCING TOGETHER has been its success in building by example, motivating others and AGAINST HUNGER partnerships with external stakeholders showcasing successful strategies. Stop Hunger has renewed its partnership who are then able to magnify the until 2020 with the World Food impact of its actions. THE INTERNATIONAL FOOD WASTE Programme (WFP), the United Nations Partnerships with organizations at COALITION, A GLOBAL PARTNERSHIP leading humanitarian organization both the global and national levels are fi ghting hunger worldwide, to contribute helping Sodexo to advance its strategy Sodexo led the creation of to achieve Zero Hunger by 2030. in the areas of gender equality, people International Food Waste Coalition, We have built a sustainable relationship with disabilities, LGBT, generations bringing together companies and 2 between public and private partners and cultures and origins. Likewise , organizations to prevent food with a unique potential for action Stop Hunger continues to extend its waste outside the home. Member with WFP, which enables us to support global reach by co-building innovative organizations represent the largest governments in the management programs with 1,200 NGOs and geographical food services footprint of school canteens and assists associations, including the World Food in the world and share a common goal farmers in fi nding markets, selling Programme. of reducing food waste throughout their products and guaranteeing their Sodexo’s growing ecosystem of NGOs the value chain through collaboration production, while increasing reliability and multi-stakeholder engagements and empowering other companies exchanges and securing payment also is critical to tackling massive to follow. The Coalition’s strategic systems. global issues like food waste. In principle: “Bring back the value of food.” Our roadmap with WFP includes three addition to its actions to reduce its One example of the Coalition’s focus areas: the free sustainable school own environmental footprint, Sodexo actions is the development of a meals program, women empowerment partners with other companies global partnership with the UN’s and emergency assistance. To optimize and organizations to go further in Food and Agriculture Organization and improve the reliability of its promoting sustainable practices, (FAO) for the creation and testing systems and its impact, the WFP is optimizing natural resource use and of a food waste reduction program able to access the Stop Hunger YEAH! sharing environmental initiatives and in European schools. Featuring a Program: at least 20 types of expertise innovations. strong measurement and reporting system and a comprehensive set of in a dozen fi elds, and already 45 Sodexo education packages for students, the experts committed for 270 mission MEANINGFUL ENGAGEMENT: program is being rolled out in European days in Africa, Latin America, Asia and CHAMPIONS 12.3 schools and beyond. the Middle East . Among the multi-stakeholder initiatives in which Sodexo is engaged is Champions 12.3, a global campaign to create momentum toward United Nations Sustainable Development Goal 12.3 to halve food waste and reduce food losses along production and supply chains by 2030. Its leaders are CEOs of major companies, government ministers and executives of intergovernmental and research institutions, foundations, farmer organizations and civil society groups. Champions act together to drive on- the-ground results by advocating more innovation, investment, information
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EXTENDING CORPORATE RESPONSIBILITY LEADERSHIP Becoming a more inclusive business
In 2018, Sodexo reconfi rmed its conviction to continued progress toward its Better Tomorrow 2025 objectives by becoming a more inclusive business, renewing its conviction to improve quality of life and contributing to a better future for all. An inclusive business is one providing goods, services and livelihoods on a commercially viable basis to people by making them a part of a company’s core business value chain as suppliers, distributors, retailers or customers. 180 number of active agreements with local communities, clients, NGOs and associations to promote inclusion of SMEs (Small and Medium Enterprises) in Sodexo’s Value Chain
SOCIAL PROGRESS its FoodChéri, Mindful and Green & Lean AND ECONOMIC SUCCESS menus and solutions, such as Inspirus to reinforce employee well-being, 91.8% As a global corporate citizen, Sodexo engagement and recognition. recognizes its responsibility to conduct percentage of Group revenues By becoming a more inclusive business in a way that contributes from countries having specifi c business built on its past success initiatives to integrate SMEs into to the sustainable progress of society, and achievements, the company Sodexo’s Value Chain embodied in its mission. For more will put the spotlight on its corporate than 50 years, Sodexo has pursued responsibility performance, enabling its mission of economic success it to extend its role as a leader. and social progress. This progress 14 years can be seen through the benefi ts By continuing to demonstrate produced for the company’s federation its credibility and build trust with as industry leader of stakeholders: the development stakeholders, particularly consumers, in the Dow Jones Sustainability Sodexo can continue to progress, Index(1) and well-being of employees; services that improve consumer quality of change behaviors and position itself life and enhance client performance; for future growth. opportunities for suppliers to develop; returns to investors; and improvements A MORE INCLUSIVE BUSINESS SODEXO’S VIGILANCE PLAN in the communities in which the TO ACHIEVE STRATEGY OBJECTIVES
(2) company operates. The vigilance plan aims to By making its intentions to become present the measures put in place a more inclusive business public, A CORPORATE RESPONSIBILITY within the Group to identify risks Sodexo also strengthens its brand and and prevent severe impacts on LEADER business activities in diff erentiating human rights and fundamental Already recognized as a corporate itself from competitors as well as freedoms, health and safety responsibility leader in its industry, helping to attract and motivate the and the environment resulting Sodexo is diff erentiating its services talent it needs to achieve its strategy from our own activities as well through innovations that can be objectives. This demonstrated as those of our subcontractors replicated across its activities leadership also becomes self-reinforcing and suppliers. throughout the world. Examples as business units and countries For the detailed Plan, see page 231 . include its Partner Inclusion Program increasingly take ownership for and Responsible Sourcing policies, corporate responsibility performance.
1 The Dow Jones Sustainability Indices (DJSI) provide a global ranking of the companies most advanced in the area of sustainable development. They are jointly compiled by the S&P Dow Jones Indices and RobecoSAM. 2 In accordance with Article L. 225-102-4 of the French Commercial Code.
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CONSOLIDATED INFORMATION
3.1 Fiscal 2018 Activity Report 74 3.3 Consolidated financial statements as of August 31, 2018 104 3.1.1 Fiscal 2018 year highlights 74 3.3.1 Consolidated income statement 104 3.1.2 Fiscal 2018 performance 77 3.3.2 Consolidated statement 3.1.3 Consolidated fi nancial position 84 of comprehensive income 105 3.3.3 Consolidated statement 3.2 Extra-financial reporting 89 of fi nancial position 106 3.2.1 460,000 employees serving clients 89 3.3.4 Consolidated cash fl ow statement 108 3.2.2 Engaged employees 91 3.3.5 Consolidated statement of changes in shareholders’ equity 109 3.2.3 Investment in employee skills development 91 3.2.4 Flexible organization, respectful 3.4 Notes to the consolidated of employees, off ering good working financial statements 110 conditions 92
3.2.5 Running business with integrity 3.5 Statutory Auditors’ Report and respect for human rights wherever on the consolidated financial Sodexo operates 93 statements 158 3.2.6 Our commitments as a service provider 94 3.2.7 Our commitments as a corporate citizen 96 3.6 Supplemental Information and condensed Group 3.2.8 Our reporting methodology 97 organization chart 163 3.2.9 Report by one of the Statutory 3.6.1 Financial ratios 163 Auditors appointed as 3.6.2 Two-year fi nancial summary 164 an independent third party, 3.6.3 Exchange rates 165 on the consolidated non- fi nancial performance statement 3.6.4 Investment policy 166 in the Management Report 99 3.6.5 Condensed group organization chart 167
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3.1 FISCAL 2018 ACTIVITY REPORT
3.1.1 Fiscal 2018 year highlights
3.1.1.1 Financial results was 651 million euro, down -9.9%, or -4.0% excluding the currency impact. Basic EPS was 4.40 euro down -9.4%, • Organic revenue growth for the year, at +2% excluding the helped by a lower share count linked to the share buy-back effect of the 53rd week, was slightly above the +1 to +1.5% program. guidance revised on March 29, 2018. There was an acceleration • Free cash flow reached 1,076 million euro. This represented in the fourth quarter due to a return to record levels of summer a substantial improvement on Fiscal 2017 free cash flow, tourism in France, an expected board days shift in universities at 887 million euro. Cash flow from operations, was up in North America from the third to the fourth quarter, and, in +5.9% due to much lower cash taxes. Capital expenditure Benefits and Rewards, a strong pick-up in activity in Brazil. was relatively flat at 298 million euro. As a result, cash Underlying operating profit margin was in line at 5.7%, conversion reached 165% compared to 123% in Fiscal 2017. excluding currency impact or 5.5% as published. • Aft er taking into account acquisitions, dividends and share • On-site Services organic revenue growth of +1.4%, or +1.9% buy-backs, consolidated net debt rose during the year by excluding the 53rd week, refl ects: 648 million euro to 1,260 million euro at August 31, 2018. • a -1.1% decline in revenue in North America, and growth The Group’s fi nancial position remained strong, with a net of +4.5% in all other regions, with double digit growth in debt ratio at 1.0, at the bottom end of the target levels of 1-2. Asia, Brazil and Latin America; • Acquisitions, net of disposals, amounted to 697 million • an improvement in the Key Performance Indicators: euro. Centerplate, a provider of food and beverage, merchandise and hospitality services at sports facilities, – client retention rate has increased +30 bps to 93.8%, convention centers and entertainment facilities in the thanks to an improvement in Education in North America United States and Europe was the biggest. The company which will be felt in Fiscal 2019, contributed 509 million euro to Group revenue this year – new sales development has increased 30 bps to 6.8%, with and was accretive to operating margin. Centerplate doubles an improvement in Health Care in the last few months of the Group’s presence in the Sports & Leisure segment, the year, particularly strengthening its position in the North America – excluding the 53rd week impact in both years, same site market. Other acquisitions during the year included Kim Yew sales growth was 2.6%, up from 1.5% in Fiscal 2017. to strengthen the Group’s technical expertise and capacities • Benefits and Rewards Services organic revenue growth in Singapore, Morris Corporation to enhance the Group’s was +5.1%. Organic growth in Europe reached +7.5%. In Latin presence in remote site services for the mining industry in America, organic growth was +2.4%, with a turnaround in Australia. Since year end, further acquisitions have been Brazil in the second half. made, including Crèche de France, doubling the Group’s presence in the child-care market in France and Novae • The underlying operating margin was 5.7% excluding the Restauration, signifi cantly enhancing the Group’s presence in currency impact, or 5.5% as published, down 80 or 100 bps the high-end catering market in French-speaking Switzerland. respectively. This is explained principally by: • delays in labor and food productivity initiatives in North America which were supposed to compensate for the 3.1.1.2 New business opportunities decline in revenues; and retention
• delays in the ramp-up in profi tability of a few very large In Fiscal 2018, new business reached 6.8% and retention 93.8%, contracts; both up by 30 bps. Same site sales growth improved by 110 bps • in Benefits and Rewards, investments in mobility and to 2.6% (excluding 53rd week impact). These improvements are digital migration, as well as lower interest rates in Brazil. due to: • Other operating income and expenses reached 131 million • Improved momentum in Food services euro. Restructuring costs amounted to 42 million euro against • West Virginia State University in the U.S., a 15-year 137 million euro in the previous year. Acquisition costs and contract, for 47 million euro annual revenue to provide amortization and depreciation of client relationships and brands, food and retail services for their 30,000 students across were higher. The increase in amortization of client relationships 4 campuses and 29 dining venues. Our understanding of was principally related to the Centerplate acquisition. the client’s challenges, and our focus on local sourcing • Underlying Net profit totaled 706 million euro, down and supporting farmers in the region were decisive factors -8.6% excluding the currency effect. Reported net profit in winning this major piece of new business.
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• We also signed a fi ve-plus-two-year contract to operate • In the UK, we recently renewed our Quaerere Academy 10 catering outlets and modernize the food experience Trust contract in Sandwell, West Midlands for 5 more across The University of Hong Kong, the fi rst and oldest years with a 2.8 million pounds sterling catering contract, institution of higher learning in Hong Kong, founded in featuring our new modern school food and dining room 1911. off er, “Food & Co. by Sodexo”. • During the year, continuing our strong record in the • Our existing contract with 184 Chicago Public Schools, airline business worldwide we started two new contracts has not only been renewed for fi ve more years, but also with Cathay Pacific in January, and Airport Lounge extended to 102 additional schools for food and facilities Development in the U.S., in May. management services. • Sodexo has been selected as the high-end food services • Some improvement in Health Care signings in the last partner of INSEAD Asia Campus in Singapore to serve quarter 500 students, 100 executive participants and 350 faculty • Sodexo also recently won a contract with MedStar Health and staff each day. System in Maryland, in the U.S., to provide food and retail • Strong momentum in contract extensions services in their 10 locations, with over 3,000 beds. Our • Starting in 2016, Sodexo has been providing integrated use of data analytics to understand the client’s complex facility management services to ByteDance, a high-tech demographics and enhance patient satisfaction scores company headquartered in Beijing specialist in Artifi cial going forward, as well as to extend staff and guest dining Intelligence. Sodexo has grown this business in China from to 24 hours and provide improved fl exible patient dining one site to 87 sites. Since January 2018, we extended our options were key success factors. contract with ByteDance with a new 2-year contract to cover 70 cities across China. 3.1.1.3 In 2018, Sodexo continued • Sodexo recently extended its contract with Microsoft to to be recognized 18 new countries in Europe and South Africa in addition for its contribution to to our existing sites in China and the Middle East. With a better world 3 this new contract, Sodexo strengthens its relationship with Microsoft which started in 2008 and provides fully • Sodexo’s engagement in corporate responsibility continues integrated services in all Microsoft sites. to be recognized within the investment community, with the highest marks of its sector in RobecoSAM’s 2018 • Sodexo also signed a five-year agreement with Tetra “Sustainability Yearbook”, for the 11th consecutive year. Pak, the world’s leading food processing and packaging Sodexo also remains the top-rated company in its sector solutions company, to provide integrated services on a within the Dow Jones Sustainability Index (DJSI), for the global scale in 30 countries in 4 continents. Following 14th consecutive year. this agreement Sodexo extended geographical scope, to provide services to Tetra Pak in Brazil, Norway, Vietnam, the UK and the Philippines. 3.1.1.4 Research and Thought • Finally, Sodexo expanded its 12-year relationship with Leadership the International School of Beijing for a 4-year term, As a recognized leader in Quality of Life Services, Sodexo adding catering to the FM services Sodexo previously continues to explore the frontiers of research into the link supplied to the school. ISB’s 1,700 students and 350 staff between Quality of Life and performance in today’s rapidly- enjoy a range of dining options in the newly-designed changing work environment. School cafeterias, Chinese canteen, staff lounge and coff ee bar and event catering. • In October 2017, Sodexo organized the second edition of the Quality of Life Conference, in London, bringing together • Better retention in the Fiscal 2018, especially in Sodexo clients, leaders of companies, universities, NGOs, Education hospitals, governments and communities from more than 30 • In terms of contract retentions, during the last quarter countries to explore the future of quality of life. of FY18, Sodexo won the bid to operate the restaurants • The Group issued the second edition of the Global of the Eiffel Tower with Michelin-starred chefs Frédéric Workplace Trends. Gen Z, the Internet of Things and Anton and Thierry Marx for the next 10 years. Sodexo gender balance are among the forces shaping tomorrow’s Sports & Leisure’s winning proposition was a completely workplace explored in Sodexo’s 2018 Global Workplace redesigned, modern and innovative offer with strong Trends. Seven critical factors are identifi ed that aff ect the social and environmental commitments particularly future of work and contribute to an improved workplace around local sourcing and zero waste. experience, enhancing company performance and, • We also renewed our existing contract with the Écoles de ultimately, employee engagement. Among the insights is Marseille in France, to provide 50,000 meals daily to the the need to foster collective intelligence across all workplace city’s 320 primary schools. domains by creating an emotionally intelligent workplace.
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Other trends include the increasing role of employees in 3.1.1.6 Governance companies’ corporate responsibility strategies, the sharing economy and the impact of technologies through Human Capital Management. By understanding and anticipating Denis Machuel became Chief Executive Offi cer these trends, Sodexo is able to focus its human-centered and in January 2018 experience-based solutions to most eff ectively boost client Michel Landel announced his intention to retire in May 2017 performance. and stepped down after the Annual General Shareholders’ • Sodexo also released its 2018 Sodexo University Trends Meeting on January 23, 2018. To ensure a smooth transition, Report: Five Trends Set to Impact the Student Journey Denis Machuel became Deputy Chief Executive Offi cer of Sodexo and Campus. Drawing on insight from a panel of leading as of September 1, 2017, and then Chief Executive Officer on higher education experts as well as Sodexo’s experience January 23, 2018. Michel Landel remained on the Board of providing services to 700 universities globally, it delivers Directors until July 2018, until the transition was fully completed. key trends shaping the student journey and the campus experience, and how universities can and should be Executive Committee expanded to reinforce responding. regional representation and strengthen Sodexo’s focus on clients and consumers 3.1.1.5 Technology partnership The Executive Committee was substantially changed during with Microsoft to enhance the year, with an increase in the number of members from 14 Quality of Life Services to 19, bringing to the table more geographical representation, the segments and activities not already represented and new functions including Marketing, Digital and Innovation. In September 2018, Sodexo signed a global partnership agreement with Microsoft. The Group will use an integrated With these changes, more than one third of the members of the information platform developed in partnership with Microsoft Executive Committee are women and seven nationalities are Consulting Services. The platform combines different represented. productivity solutions from Microsoft , including Dynamics 365 and Azure as well as Microsoft ’s Artifi cial Intelligence and object Board changes intelligence capabilities. During the Board meeting on June 20, the Board: In addition to improving Sodexo’s own facilities management • accepted the resignation effective July 1, 2018 of Patricia processes, the effi ciency gains unleashed by the initiative will Bellinger, Board member since 2005 and Michel Landel, Board help its clients achieve signifi cant savings. For Microsoft , the member since 2009; partnership provides a key opportunity to bring the most value • appointed Sophie Stabile, as a new director. She brings strong to its technologies in becoming part of the Sodexo ecosystem. fi nancial and operational expertise and deep service sector experience, and has joined the Audit Committee. With these changes, as of August 31, the Board comprised 13 directors of which six are independent, and two are employee representatives. The Board continues to be diverse with seven women, six men and four diff erent nationalities.
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3.1.2 Fiscal 2018 performance
3.1.2.1 Consolidated income statement
DIFFERENCE FISCAL 2018 (ENDED FISCAL 2017 (ENDED EXCLUDING (in millions of euro) AUGUST 31, 2018) AUGU ST 31, 2017) DIFFERENCE CURRENCY EFFECT (1)
Revenue 20,407 20,698 -1.4% +4.4%
Organic growth +1.6% +1.9%
UNDERLYING OPERATING PROFIT 1,128 1,340 -15.8% -8.6%
UNDERLYING OPERATING PROFIT MARGIN 5.5% 6.5% -100 BPS -80 BPS
Other operating expenses (131) (151)
Operating profit 997 1,189 -16.1% -8.3%
Interest income 46 31
Interest expense (136) (136)
Net financial expense (90) (105)
Share of profit of other companies consolidated by the equity method 2 4
Profit before tax 910 1,088 -16.4% -10.3% 3
Income tax expense (245) (343)
Effective tax rate 27.1% 31.7%
Minorities deduction (13) (22)
UNDERLYING NET PROFIT 706 822 -14.0% -8.6%
Underlying Earnings per share -basic- (in euro) 4.77 5.52 -13.6%
GROUP NET PROFIT 651 723 -9.9% -4.0%
Earnings per share -basic- (in euro) 4.40 4.85 -9.4%
Proposed dividend per share (in euro) 2.75(2) 2.75 =
(1) Please refer to pages 87-88 for Alternative Performance Measures definitions. (2) To be proposed at the Annual General Meeting on January 22, 2019.
3.1.2.2 Currency eff ect
Sodexo operates in 72 countries. The percentage of total revenues and underlying operating profi t denominated in the main currencies are as follows:
UNDERLYING REVENUES OPERATING PROFIT
U.S. dollar 41% 51%
Euro 26% 4%
UK pound sterling 9% 10%
Brazilian real 5% 19%
Exchange rate fl uctuations do not generate operational risks, against the euro, it has a negative effect on the underlying because each subsidiary bills its revenues and incurs its operating margin due to a change in the mix of margins. expenses in the same currency. However, given the weight of the Conversely, when the Brazilian real improves, Group margins Benefi t and Rewards business in Brazil, and the high level of the increase. margins relative to the Group, when the Brazilian real declines
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The currency eff ect is determined by applying the previous year’s exchange rate used for the year ended August 31, 2018 is therefore average exchange rates to the current year fi gures except for 1 U.S. dollar = 6,112,000 bolivars (1 euro = 7,121,091.20 bolivars) Benefi ts and Rewards in Venezuelan Bolivar. relative to the Fiscal 2017 rate of 1 U.S. dollar = 3,250 bolivars. In terms of the Venezuelan Bolivar, the Group considers that The eff ect of this depreciation is no longer material at Group level, the best estimate of the exchange rate at which funds from its as the Group’s operations in Venezuela now represent a negligible activities in Venezuela could be repatriated is the DICOM rate. The share of consolidated revenues and underlying operating profi t.
IMPACT (in millions of euro)
AVERAGE RATE CLOSING RATE UNDERLYING CHANGE VS. THE EURO CHANGE VS. THE EURO OPERATING IMPACT OF EXCHANGE RATES (in %) (in %) REVENUES PROFIT NET PROFIT
Euro/U.S. dollar -7.8% +1.5% (704) (49) (24)
Euro/Brazilian real -13.5% -23.0% (161) (34) (19)
Euro/UK pound sterling -1.9% +2.5% (35) (2) (2)
During Fiscal 2018, the euro was strong against all currencies, particularly in the second half against both the U.S. dollar and the Brazilian real, the two most important currencies for the Group. On the other hand, UK Sterling was stable during the year.
3.1.2.3 Revenues
REVENUES BY ACTIVITY
ORGANIC GROWTH REVENUES BY SEGMENT ORGANIC EXTERNAL CURRENCY TOTAL EXCLUDING (in millions of euro) FISCAL 2018 FISCAL 2017 GROWTH GROWTH EFFECT GROWTH 53RD WEEK
Business & Administrations 10,938 10,551 +3.8% +5.6% -5.7% +3.7% +4.1%
Health Care and Seniors 4,768 5,007 +0.2% +0.8% -5.7% -4.8% +1.0%
Education 3,855 4,239 -3.0% -0.1% -6.0% -9.1% -2.5%
ON-SITE SERVICES 19,561 19,797 +1.4% +3.1% -5.8% -1.2% +1.9%
BENEFITS AND REWARDS SERVICES 850 905 +5.1% -3.4% -7.9% -6.1% +5.1%
Elimination (4) (4)
GROUP TOTAL 20,407 20,698 +1.6% +2.9% -5.9% -1.4% +2.0%
Fiscal 2018 consolidated revenues totaled 20.4 billion euro, On-site Services down -1.4% year-on-year due to the currency movements On-site Services organic revenue growth was +1.4%, or +1.9% exposed above. The contribution from acquisitions net of excluding the 53rd week. This performance refl ects weakness in the disposals of subsidiaries amounted to +2.9%. As a result, performance of the Education and Healthcare segments. However, organic revenue growth was +1.6%. Excluding the eff ect of the the fourth quarter was better than expected at +3.3% excluding 53rd week, organic growth was +2.0%. the 53rd week, benefi ting from a better performance in Education, rd The 53 week adjustment is linked to the change from weekly to offsetting the particularly weak third quarter, a good summer monthly accounting as from September 2017 in North America. season in Europe and solid growth in the Rest of the World. Weekly accounting has the side eff ect of losing one or two days During Fiscal 2018, the Key Performance indicators improved: per year, depending upon whether there is a leap year or not. These lost days were usually recovered in the accounts in a one- • client retention increased 30 bps to 93.8%. Education in off every 5 to 6 years. In Fiscal 2017, this 53rd week eff ect was North America increased by 300 basis points during the year. the equivalent of six more days of trading. From Fiscal 2019 However, this was somewhat off set by weakness in Health onwards, the monthly accounting will be normalized. Care in most regions;
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• new sales development was 6.8% compared to 6.5% the Again, in Fiscal 2018, organic growth was driven by continued previous year refl ecting a slightly better performance in all high single digit growth in facilities management services, while regions; food services were stable reflecting the weak performance in • excluding the 53rd week impact in both years, same site sales Universities in North America, which are predominantly food growth was +2.6%, up from a low point of +1.5% in Fiscal services. Non-food services represent 33% of On-site Services 2017. sales.
ON-SITE SERVICES REVENUES BY REGION
ORGANIC GROWTH REVENUES BY REGION EXCLUDING (in millions of euro) FISCAL 2018 FISCAL 2017 ORGANIC GROWTH 53RD WEEK
North America 8,707 9,093 -2.1% -1.1%
Europe 7,690 7,591 +1.5% +1.5%
Africa, Asia, Australia, Latam, Middle East 3,163 3,113 +11.7% +11.7%
ON-SITE SERVICES 19,561 19,797 +1.4% +1.9%
Note: In Fiscal 2017, North America benefited from a 53rd week in the fourth quarter.
Organic growth outside North America, representing 55% of On-site revenue, was +4.5%.
Brexit: 3 In June 2016, the United Kingdom voted to leave the European Union. Sodexo has been present in the United Kingdom since 1988 and has around 35,000 employees there today. The Group’s business should not be materially impacted by the United Kingdom leaving the European Union. The Group is a local player, working with local suppliers and employees, and very oft en for Government authorities and Government services. Of course, growth in activity will remain dependent upon growth in GDP and employment in the country.
Business & Administrations
REVENUES
ORGANIC GROWTH REVENUES BY REGION EXCLUDING (in millions of euro) FISCAL 2018 FISCAL 2017 ORGANIC GROWTH 53RD WEEK
North America 2,822 2,515 +0.5% +1.7%
Europe 5,313 5,235 +1.5% +1.5%
Africa, Asia, Australia, Latam, Middle East 2,804 2,801 +11.2% +11.2%
BUSINESS & ADMINISTRATIONS 10,938 10,551 +3.8% +4.1%
Fiscal 2018 Business & Administrations revenues totaled services were stable impacted by several large losses in the 10.9 billion euro, representing organic growth of +4.1% Benelux region compensated by improved performance in France excluding the impact of the 53rd week in North America. and the UK and strong growth in southern and eastern Europe. In North America, organic growth was +1.7% excluding Government & Agencies has been impacted by the progressive exit the 53rd week impact, reflecting progress in Airline lounges of three army contracts with the British Army. Energy & Resources and Corporate Services with further development of facilities performance in the North Sea remains negative for the year, but management services. Energy & Resources remains challenging there were signs of stabilization in the second half. due to a signifi cant site closure. Government & Agencies was fl at In Africa, Asia, Australia, Latin America, Middle East due to generally weak demand in some contracts, mess closures organic revenue growth remains strong at +11.2% for the in the Marine Corps and a lot of work being done on successfully year, refl ecting double digit growth in most segments due to retaining some big contracts. strong new business and same site sales in Corporate services In Europe, sales were up +1.5% organically. Summer tourism in and favorable momentum in Energy & Resources, particularly Paris returned to the record levels not seen since 2015. Corporate in mining.
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Health Care & Seniors
REVENUES
ORGANIC GROWTH REVENUES BY REGION EXCLUDING (in millions of euro) FISCAL 2018 FISCAL 2017 ORGANIC GROWTH 53RD WEEK
North America 3,001 3,303 -1.8% -0.5%
Europe 1,493 1,465 +0.6% +0.6%
Africa, Asia, Australia, Latam, Middle East 274 239 +17.2%(1) +17.2%(1)
HEALTH CARE & SENIORS 4,768 5,007 +0.2% +1.0%
(1) Restated for internal transfers between segments.
Health Care and Seniors revenues amounted to 4.8 billion development opportunities, same site sales were solid, euro, up +1.0% organically excluding the impact of the 53rd week. particularly in the UK. There was an improved trend in Seniors in In North America, organic growth was -0.5%, excluding the France and hospitals in Belgium and the Nordics. impact of the 53rd week, impacted by slow new business and In Africa, Asia, Australia, Latin America, Middle East weak retention throughout this year. The second half activity organic revenue growth has remained strong all year, at was better than the fi rst due to an easier comparable base. The +17.2%1 refl ecting many new contract startups in Brazil and sales teams have now been signifi cantly reorganized and there particularly strong same site sales growth in Asia. Many of were a series of signatures during the summer. these contracts have involved transferring expertise from other In Europe, organic growth was +0.6%. While net new business sites around the world or extending services into new facilities was slightly negative in the year, due to a lack of significant management off ers.
Education
REVENUES
ORGANIC GROWTH REVENUES BY REGION EXCLUDING 53RD (in millions of euro) FISCAL 2018 FISCAL 2017 ORGANIC GROWTH WEEK
North America 2,884 3,275 -4.5% -3.9%
Europe 885 891 +3.0% +3.0%
Africa, Asia, Australia, Latam, Middle East 86 73 +14.7%(1) +14.7%(1)
EDUCATION 3,855 4,239 -3.0% -2.5%
(1) Restated for internal transfers between segments.
Revenues in Education were 3.9 billion euro, down -2.5% In Africa, Asia, Australia, Latin America, and the Middle organically, excluding the 53rd week impact. East, organic growth was +14.7% resulting from strong growth North America was down -3.9%, excluding the 53rd week in new Schools contracts and same site sales in China, Singapore contribution. While Schools generated solid growth due to new and India. business and strong same site sales growth, this was off set by the negative net new business contribution from Universities, Benefi ts and Rewards Services impacted by particularly weak retention during the previous Benefits and Rewards Services revenue amounted to year selling season, and much lower same site sales growth. 850 million euro, down -6.1%. The currency effect of -7.9% Fiscal 2018 retention has improved so that net new business resulted in particular from the weakness of the Brazilian real going into Fiscal 2019 is neutral. in the second half. The scope change of -3.4% also weighed on In Europe, organic growth was +3%. This was driven by solid revenues, principally due to the sale of Vivabox at the end of prior year contract wins, same site sales growth in the UK and Fiscal 2017. Organic growth in revenues was +5.1%, on issue Spain, and two additional days in Italy. France was fl at due to volume growth of +6.8%. weak prior year development.
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REVENUES
REVENUES BY REGION ORGANIC EXTERNAL CURRENCY (in millions of euro) FISCAL 2018 FISCAL 2017 GROWTH GROWTH EFFECT TOTAL GROWTH
Europe, USA and Asia 473 480 +7.5%
Latin America 377 425 +2.4%
Benefits and Rewards Services 850 905 +5.1% -3.4% -7.9% -6.1%
ISSUE VOLUME
ISSUE VOLUME BY REGION ORGANIC EXTERNAL CURRENCY (in millions of euro) FISCAL 2018 FISCAL 2017 GROWTH GROWTH EFFECT TOTAL GROWTH
Europe, USA and Asia 10,537 10,000 +6.7%
Latin America 7,230 7,792 +7.0%
BENEFITS AND REWARDS SERVICES 17,767 17,792 +6.8% +0.2% -7.1% -0.1%
In Europe, Asia and the USA, organic growth in revenues and was 5.5%, down -100 basis points relative to the previous issue volume has been strong throughout the year at +7.5% and year. Excluding the currency impact, principally linked to the +6.7% respectively. This strong performance refl ects solid face weakness of the Brazilian real against the euro, the margin was value increases in most countries, and more specifi cally double 5.7%, down -80 basis points, in line with the revised guidance digit organic growth in Central Europe. The signifi cant digital provided on March 29, 2018. 3 migration in India has been managed successfully, and growth The 80 basis points decline in Underlying operating profit bounced back in the last quarter of the year. Good momentum margin excluding currencies is explained by: in the Incentive and Recognition activity in the USA and the UK • the expected decline in margins of Benefi ts and Rewards due (revenues without issue volume) continued. The launch of Rydoo, to lower interest rates in Brazil, higher costs linked to digital the new end-to-end Travel and Expense management system, migration in several large countries at the same time and was completed in June and the business development since is in investments in the mobility activities. The recovery in Brazil line with expectations. in the second half mitigated the annual decline; Organic revenue growth in Latin America was +2.4% for the • generally, in On-site Services, there was an improvement in full year, refl ecting an improvement in the trend in the second the margin in the second half versus fi rst half, as a result of half as recovery started to come through in Brazil even though the many action plans put in place. However, the second half interest rates have remained much lower than last year. Issue comparative base was high; volume growth also improved in the second half, ending the year up +7.0% helped by increases in face value and the number of • the slower than expected ramp-up of profi tability in a small benefi ciaries. From the third quarter, infl ation and interest rates number of large On-site contracts even though negotiations in Brazil have been progressively stabilizing and the comparable with certain clients have been resolved which has led to some base has become easier. improvement in the second half; • a shortfall in Education and Health Care, particularly in 3.1.2.4 Underlying operating profi t North America, due to the delays in the execution of planned efficiency programs which were aimed at compensating Fiscal 2018 Underlying operating profit amounted to anticipated weak revenues ; 1,128 million euro, down -15.8%, or -8.6% excluding the • corporate expenses were also up due to investments in currency eff ect. As a result, the Underlying operating margin marketing, digital and innovation.
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UNDERLYING OPERATING PROFIT BY ACTIVITY
DIFFERENCE DIFFERENCE IN DIFFERENCE IN UNDERLYING VS FISCAL 2017 UNDERLYING UNDERLYING UNDERLYING OPERATING OPERATING (EXCLUDING OPERATING OPERATING MARGIN VS FISCAL 2017 PROFIT DIFFERENCE CURRENCY PROFIT MARGIN MARGIN (EXCLUDING (in millions of euro) FISCAL 2018 VS FISCAL 2017 EFFECT) FISCAL 2018 VS FISCAL 2017 CURRENCY EFFECT)
Business & Administrations 458 -11.5% -6.2% 4.2% -70 bps -70 bps
Health Care & Seniors 306 -9.5% -3.1% 6.4% -30 bps -30 bps
Education 222 -21.5% -15.6% 5.8% -90 bps -90 bps
On-site Services 986 -13.4% -7.6% 5.0% -70 bps -70 bps
Benefits and Rewards Services 262 -14.3% -3.7% 30.8% -290 bps -180 bps
Corporate expenses & Intragroup eliminations (120) -15.9% -16.7%
UNDERLYING OPERATING PROFIT 1,128 -15.8% -8.6% 5.5% -100 BPS -80 BPS
The performance by segment, excluding the currency eff ect, is In Benefits and Rewards Services, the Underlying operating as follows: profit and margin were down respectively -3.7% and -180 • Business & Administrations Underlying operating profi t basis points excluding currency impacts. The first half was decreased by -6.2% and the operating margin decreased by down -320 basis points due to the costs of digital migration, -70 basis points. This performance refl ects execution issues particularly in India and the Czech Republic, lower interest rates in some of our larger accounts, as well as investments in in Brazil and investments in the Mobility & Expense activities. sales, marketing and new off ers; However, the second half was better, down only -60 basis points, benefi ting from the strong recovery in volumes and progressive • in Health Care & Seniors the decline in Underlying operating profit and margin was respectively -3.1% and -30 basis stabilization of the interest rate impact in Brazil. points. This refl ects the weakness in the top line particularly in North America and delays in the delivery of effi ciencies 3.1.2.5 Group net profi t from the productivity programs. Productivity is improving now and should accelerate into Fiscal 2019. In the fourth Other operating income and expense quarter, the new management and sales structures have been put in place which should boost execution and sales in North Other operating income and expenses were 131 million euro America; versus 151 million euro in the previous year. Restructuring costs • in Education, underlying operating profit fell by -15.6% fell very signifi cantly to 42 million euro from 137 million euro and the margin by -90 basis points due to the impact of in the previous year linked to the Adaptation and Simplifi cation low retention, particularly in North America. While the labor program. However, acquisition costs and amortization and scheduling and SKU management programs are starting to depreciation of client relationships, linked principally to the come through in the second half, infl ation in labor costs has Centerplate acquisition, and brands, were up and there were offset this productivity. Pricing negotiations confirm that some provisions resulting from scope changes in the Middle labor infl ation has been passed through for Fiscal 2019. East.
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(in millions of euro) FISCAL 2018 FISCAL 2017
TOTAL OTHER OPERATING INCOME 10 24
Gains related to perimeter changes 321
Gains on changes of post-employment benefits -3
Other 7-
TOTAL OTHER OPERATING EXPENSES (141) (176)
Restructuring and rationalization costs (42) (137)
Acquisition-related costs (15) (6)
Losses related to perimeter changes (18) -
Losses on changes of post-employment benefits - (2)
Amortization and impairment of client relationships and trademarks (52) (31)
Impairment of non-current assets --
Other (14) -
OTHER OPERATING INCOME AND EXPENSES (131) (151)
As a result, the Operating Profit was 997 million euro down As a result, Group net profit was 651 million euro, down -9.9%, 3 from 1,189 million euro. or -4.0% excluding the negative currency impact. Underlying Net financial expenses fell by 15 million euro essentially due net profit amounted to 706 million euro, down -14.0% at to two factors: an early redemption indemnity of 10 million euro current rates or -8.6% excluding the currency eff ect, adjusted for last year and interest on the dividend tax reimbursement this Other operating income and expenses at a normalized tax rate. year of 7 million euro. Otherwise, despite the signifi cant increase in debt during the year, due to, in particular, the acquisition of 3.1.2.6 Earnings per share Centerplate in January 2018, the cost of debt was stable with a blended cost of debt at 2.5% as at August 31, 2018 versus Underlying Earnings per share amounted to 4.77 euro, down 2.4% a year earlier. During the year, the Group issued a bond of -13.6%. 300 million euro in May at 1.125% and a U.S. private placement Published EPS was 4.40 euro, down -9.4%. The 50-basis point of 400 million dollars in June at 3.7%. accretion relative to the change in net profi t is due to the eff ect The effective tax rate fell to 27.1% in Fiscal Year 2018, of the 300-million-euro share buy-back during the year resulting compared to 31.7% in Fiscal Year 2017. The rate benefi ts from in a lower weighted average number of shares of 148,077,776 a positive one-off in France from the reimbursement of the 3% relative to 148,998,961 shares for Fiscal 2017. contribution on distributed dividends over the period 2013- 2017. The reduction in the income tax rate in the USA (from 3.1.2.7 Proposed dividend 35% to a blended 25.7%) is partly off set by the realignment of deferred taxes and the deemed repatriation tax. The tax rate for At the Annual Shareholder’s Meeting to be held on January 22, Fiscal Year 2019 is expected to be around 29% as the Group will 2019, the Board of Directors will recommend a dividend of 2.75 benefi t fully from the tax rate reduction in the USA. euro per share for Fiscal 2018, stable relative to the prior year. The share of profit of other companies consolidated by the This proposal reflects the Board’s confidence in the Group’s equity method was 2 million euro. Profit attributed to non- strategy. As a result, the pay-out ratio will be 58% on Underlying controlling interests was 13 million euro against 22 million euro net profi t and 63% on published net profi t. in the previous year due principally to the disposal of subsidiaries.
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3.1.3 Consolidated financial position
3.1.3.1 Cash fl ows
Cash fl ows for the period were as follows:
(in millions of euro) FISCAL 2018 FISCAL 2017
Operating cash flow 1,140 1,076
Change in working capital excluding change in BRS financial assets* 221 120
Net capital expenditure (286) (308)
FREE CASH FLOW 1,076 887
Net acquisitions (697) (268)
Share buy-backs (300) (300)
Dividends paid to shareholders (411) (359)
Other changes (including scope and exchange rates) (316) (164)
(INCREASE)/DECREASE IN NET DEBT (648) (204)
* Excluding change in financial assets related to the Benefits and Rewards Services activity (-228 million euro in Fiscal 2018 and-134 million euro in Fiscal 2017). Total change in working capital as reported in consolidated accounts: in Fiscal 2018: -7 million euro = 221 million euro-228 million euro and in Fiscal 2017 -14 million euro = 120 million euro -134 million euro.
Operating cash fl ow totaled 1,140 million euro up +5.9%, due 3.1.3.2 Acquisitions for the period to much lower cash taxes, and to a lesser extent, the reduction in net interest paid. The positive inflow of Working capital During Fiscal 2018, Sodexo substantially increased the size of of 221 million euro was due to improved operational cash its acquisition spend. management throughout the Group. The Group made a strategic move with Centerplate in the USA, Net capital expenditure, including client investments amounted providing the Group with the size and credibility in Sports & to 286 million euro, representing 1.4% of revenues compared Leisure in North America to complement its strong positions to 1.5% last year. This refl ects the poor retention in Education in Europe. The size of the stadiums and conference centers are in the previous year as Education, with Sports & Leisure, is the much bigger in the USA than in Europe. most capital-intensive segment. As previously announced, During the year, the Group’s offer was also enriched with the this rate is expected to increase over the next few years, as acquisition of the digital food company, FoodChéri in France. investments in IT and digital increase by 30 to 50 million euro Benefi ts and Rewards has also strengthened its off er in the area annually, Education retention and development improve and of health and sports services with the acquisition of Gym for Centerplate ramps-up its new business wins. Less in Spain. Free cash flow reached 1,076 million euro. This represented Technical expertise was extended in Singapore with the a substantial improvement on Fiscal 2017 free cash flow, at acquisition of Kim Yew. 887 million euro. As a result, cash conversion reached 165% The Group has consolidated its positions in the mining market in compared to 123% in Fiscal 2017. Australia with the acquisition of Morris. Net acquisitions and disposals of subsidiaries increased significantly to 697 million euro from 268 million euro in the previous year, reflecting, in particular, the acquisition of 3.1.3.3 2018 Share buy-back Centerplate for a total of 610 million euro. After taking into program account share buy-backs of 300 million euro, dividend payments On April 12, 2018, Sodexo announced a 300-million-euro share of 411 million euro, and Other changes, principally linked to buy-back program refl ecting the Board’s confi dence in the future currency impacts and perimeter changes, consolidated net debt of the Group despite the disappointing first half figures and rose during the year by 648 million euro to 1,260 million euro revised guidance. The share buy-back program was completed at August 31, 2018. on August 13, 2018 with the purchase of 3,356,732 shares, representing 2.2% of the capital, at an average price of 88.92 euro. A total of 3,375,562 shares were cancelled in the August Board meeting. As a result, at August 31, 2018, the total number of shares was 147,454,887 down from 150,830,449 as at year end Fiscal 2017.
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3.1.3.4 Condensed consolidated statement of fi nancial position at August 31, 2018
(in millions of euro) AUGUST 31, 2018 AUGUST 31, 2017 (in millions of euro) AUGUST 31, 2018 AUGUST 31, 2017
Non-current assets 7,944 7,416 Shareholders’ equity 3,283 3,536
Current assets excluding cash 4,628 4,531 Non-controlling interests 45 34
Restricted cash Benefits and Rewards 615 511 Non-current liabilities 4,330 3,885
Financial assets Benefits and Rewards 427 398 Current liabilities 7,622 7,419
Cash 1,666 2,018
TOTAL LIABILITIES TOTAL ASSETS 15,280 14,874 AND SHAREHOLDERS’ EQUITY 15,280 14,874
Gross debt 3,940 3,500
Net debt 1,260 611
Gearing 38% 17%
Net debt ratio 1.0 0.4
3 As of August 31, 2018, net debt was 1,260 million euro, 3.1.3.5 Subsequent events representing a gearing of 38%, compared to 17% as of August 31, 2017, and a net debt ratio of 1.0, back into the Since the beginning of Fiscal 2019, two further acquisitions have Group’s target range of 1 to 2. been closed: The Group’s financial position remains strong with cash flow • Crèches de France: consolidating the Group’s position in the covering investments, acquisitions and the dividend and despite child-care market in France with the acquisition of Crèches de a particularly signifi cant acquisition spend in the year. Gearing France at the beginning of September; and net debt ratio have increased due to the share buy-back. • Novae Restauration, to strengthen Sodexo’s footprint in During Fiscal 2018, the Group issued a 7-year bond for an Switzerland. Novae Restauration is a major player in the amount of 300 million euro out to May 2025 with a coupon of high-end catering services for French-speaking Switzerland, 1.125% and a 5-year U.S. dollar placement of 400 million dollars with 700 employees serving a network of over 80 prestigious at 3.7% which has extended the average maturity to 5.6 years. client sites. Novae Restauration and Sodexo Switzerland The blended cost of debt as of August 31, 2018 was 2.5% stable have complementary client portfolios and offers: Novae against 2.4% in the previous year. Restauration’s comprehensive offer of premium catering At the end of Fiscal 2018, the Group had an operating cash services complements Sodexo’s position as a facilities position of 2,680 million euro and unused lines of credit management provider on the German Swiss market. There totaling 1,589 million euro. As a reminder, the cash position is strong potential for synergies in terms of cross-selling and includes 1,987 million euro for Benefi ts and Rewards Services cross geographic development. (including restricted cash for 615 million euro, fi nancial assets for 427 million euro and 28 million euro of bank overdraft s).
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3.1.3.6 Outlook More specifically for Fiscal 2019, the management team is rolling out the action plans to ensure that enhanced productivity During the Capital Markets Day on September 6, 2018, Denis will free up the capacity to invest in sales, marketing, Machuel, Group CEO, presented his strategic agenda to return Information Systems & Technology, and digital to accelerate the Group to market-leading growth. revenue growth. In the series of presentations, Sodexo’s managers highlighted: In On-site Services in North America, the Education selling season in Fiscal 2018 resulted in improved retention and stable • Sodexo’s strong positions in significant and growing new development. As a result, Fiscal 2019 growth in Education addressable markets; should be neutral. There are signs that Health Care signatures • how the Group has successfully diversifi ed from a pure food are also picking up progressively. off ering to an integrated services provider; The Africa, Asia, Australia, Latin America and Middle East region • how Sodexo is reasserting its excellence in food services at now accounts for 16% of total sales, and should continue to the heart of its Quality of Life integrated services proposition; generate solid growth. • how the action plans that are being rolled out are: In Europe, while the UK public sector remains highly competitive, • addressing the specific areas of underperformance, and Northern Europe is suff ering from large contract losses and particularly in North America, low development, the Energy & Resources activities in the North • simplifying the organization to gain in focus and Sea are stabilizing, France is continuing to progress regularly eff ectiveness, and Southern and Eastern Europe should continue to generate good growth in all segments. • strengthening the performance culture, by focusing the teams on operational KPIs, through the STEP(1) framework; Benefits and Rewards is expected to generate growth of between 5 and 10% due to the progressive recovery in Brazil, • how the whole organization is refocused on accelerating the return to growth in India and steady progress in Europe in growth through Sodexo’s strategic agenda by Reinforcing both the traditional benefi ts business as well as the Incentive & client and consumer centricity; Enhancing operational Recognition and mobility activities. efficiency; Nurturing talent and Anchoring corporate responsibility. Progress in productivity and simplifi cation will be reinjected into the organization to support sales growth, with more innovation, FOCUS ON GROWTH: new off ers, digital apps and reinvigorated sales and marketing eff orts, aimed at retaining existing clients, boosting new sales and being more competitive. Therefore, for Fiscal 2019, the Group expects to deliver: • organic growth of between +2 and +3%; • an Underlying operating margin between 5.5% and 5.7%, excluding currency eff ects. The strategic agenda is aimed at delivering market leading growth. The first steps to return to this performance are to achieve organic growth of more than 3% from Fiscal 2020 and then improve margins back up over 6% sustainably (at Fiscal 2017 exchange rates). As explained during the Capital Markets Day, margin improvement will come with the right levels of growth.
1 STEP = Sodexo Targets for Enhanced Performance.
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3.1.3.7 Alternative Performance Measure defi nitions
Financial ratios
FISCAL 2018 FISCAL 2017
Borrowings ( 1) – operating cash ( 2) Gearing ratio Shareholders’ equity and non-controlling interests 37.9% 17.1%
Borrowings ( 1) – operating cash ( 2) Net debt ratio Earnings before Interest, Taxes, Depreciation and Amortization (EBITDA) ( 3) 1.0 0.4
Borrowings Debt coverage Operating cash flow 3.5 years 3.3.years
Non-current borrowings Financial independence Shareholders’ equity and non-controlling interests 106.3% 84.3%
Profit attributable to equity holders of the parent Return on equity Equity attributable to equity holders of the parent ( before profit for the period) 24.7% 25.7%
Operating profit after tax ( 4) Return on capital employed (ROCE) 3 Capital employed ( 5) 16.4% 20.6%
Operating profit Interest cover Net borrowing cost 12.6 15.0
Financial ratios have been computed based on the following key indicators:
FISCAL 2018 FISCAL 2017
Non-current borrowings 3,537 3,012
+ current borrowings excluding overdrafts 421 499 (1) Borrowings - derivative financial instruments recognized as assets (18) (11)
3,940 3,500
Cash and cash equivalents 1,666 2,018
+ financial assets related to the Benefits and Rewards Services activity 1,042 909 (2) Operating cash - bank overdrafts (28) (38)
2,680 2,889
Operating profit 997 1,189 (3) Earnings before Interest, Taxes, Depreciation and + depreciation and amortization 317 281 Amortization (EBITDA) 1,314 1,470
Operating profit 997 1,189
(4) Operating profit after tax Effective tax rate 27.1% 31.7%
727 812
Property, plant and equipment 619 590
+ goodwill 5,664 5,308
+ other intangible assets 704 511 (5) Capital employed + client investments 558 547
+ working capital excluding restricted cash and financial assets of the Benefits and Rewards Services activity (3,104) (3,009)
4,441 3,947
SODEXO - FISCAL 2018 REGISTRATION DOCUMENT 87 CONSOLIDATED INFORMATION 3 Fiscal 2018 Activity Report
Blended cost of debt • for businesses divested (or loss of control) during the prior fi scal year, revenue generated in the comparative period of The blended cost of debt is calculated at period end and is the prior fi scal year until the divestment date is excluded; the weighted blended fi nancing rate on borrowings (including • for businesses divested (or loss of control) during the current derivative fi nancial instruments and commercial papers) and fiscal year, revenue generated in the period commencing cash pooling balances at period end. 12 months before the divestment date up to the end of the Free cash fl ow comparative period of the prior fi scal year is excluded; • for countries with hyperinflationary economies all figures Please refer to section Consolidated fi nancial position. are converted at the latest closing rate for both periods. As a result, for the calculation of organic growth, Benefi ts Growth excluding currency eff ect and Rewards figures for Fiscal 2018 and Fiscal 2017 in Change excluding currency eff ect calculated converting Fiscal Venezuelan Bolivar, have been converted at the exchange rate 2018 figures at Fiscal 2017 rates, except for countries with of USD 1 = 6,112,000 (vs. VEF 3,250 for Fiscal 2017). hyperinfl ationary economies. As a result, for Venezuelan Bolivar, Fiscal 2018 and Fiscal 2017 fi gures in VEF have been converted Underlying Net profi t at the exchange rate of USD 1 = VEF 6,112,000 vs. VEF 3,250 Underlying Net profi t presents a net income excluding signifi cant respectively. unusual and/or infrequent elements. Therefore, it corresponds to the Net Income Group share excluding Other Income and Expense Issue volume and significant non-recurring elements in both Net Financial Issue volume corresponds to the total face value of service Expense and Income Tax Expense. vouchers, cards and digitally-delivered services issued by the In Fiscal 2018, the Underlying net profi t excludes the following Group (Benefi ts and Rewards Services activity) for benefi ciaries items and the related tax impact where applicable from Net on behalf of clients. Income Group share: • other Income and Expense for -131 million-euro, net of Net debt normalized tax rate of 30.2%; Group borrowing at the balance sheet date, less operating cash. • interest received in France on tax reimbursement for 7 million euro; Operating margin • reimbursement of the 3% tax on dividends received for Operating profi t divided by Revenues. 43 million euro; • one-off impacts resulting from changes in the U.S. tax Organic growth regulation, for -13 million euro. Organic growth corresponds to the increase in revenue for a given period (the “current period”) compared to the revenue Underlying Net profi t per share reported for the same period of the prior fi scal year, calculated Underlying Net profit per share presents the Underlying net using the exchange rate for the prior fi scal year; and excluding profi t divided by the average number of shares. the impact of business acquisitions (or gain of control) and divestments, as follows: Underlying operating profi t margin • for businesses acquired (or gain of control) during the current Underlying operating profi t divided by revenues. period, revenue generated since the acquisition date is excluded from the organic growth calculation; Underlying operating profi t margin at constant rate • for businesses acquired (or gain of control) during the prior Underlying operating profit divided by revenues, calculated fi scal year, revenue generated during the current period up by converting Fiscal 2018 fi gures at FY 2017 rates, except for until the fi rst anniversary date of the acquisition is excluded; countries with hyperinfl ationary economies.
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3.2 EXTRA-FINANCIAL REPORTING
3.2.1 460,000 employees serving clients
3.2.1.1 Workforce by segment and activity
FISCAL 2018 CHANGE FISCAL 2018 FISCAL 2017
Business & Administrations 276,572 29,867 60.0% 57.7%
Health Care and Seniors 82,384 3,542 17.9% 18.5%
Education 86,717 18 18.8% 20.3%
TOTAL ON-SITE SERVICES 445,673 33,427 96.7% 96.5%
BENEFITS AND REWARDS SERVICES 4,380 (102) 1.0% 1.0%
GROUP HEADQUARTERS AND SHARED STRUCTURES 10,610 70 2.3% 2.5%
TOTAL 460,663 33,395 100% 100%
In Business and Administrations, the workforce growth is mainly In Education the headcount remains fl at. Losses in Universities 3 driven by the acquisition of Centerplate (27,696 employees) and in the USA are off set by opening of sites in Schools in the USA the development in Asia and Latin America. and Spain. In Healthcare, the increase in workforce is mainly due to the opening of sites in Brazil and Chile.
3.2.1.2 Workforce by region
FISCAL 2018 FISCAL 2017
North America 34.1% 31.3%
Europe 29.9% 32.0%
Africa, Asia, Australia, Latin America, Middle East 36.0% 36.8%
TOTAL 100.0% 100%
All analysis on workforce is excluding Centerplate (27,696 employees as of August 31, 2018).
3.2.1.3 Workforce by category
FISCAL 2018 FISCAL 2017
TOTAL % FEMALE TOTAL % FEMALE
Board 13 54% 14 50%
Executive Committee 19 37% 14 25%
Group Senior Executives (1) 203 34% 190 33%
Managers 49,743 43% 49,909 43%
Employees 432,967 55% 427,268 54%
(1) Group Senior Executive includes the key functions reporting directly to a Global Executive Committee members, higher level sales and operations and high potentials
95.3% of Sodexo employees work in the fi eld, on site.