Michael Castañeda

Total Page：16

File Type：pdf, Size：1020Kb

Contact Michael Castañeda 7430 S 40TH LN Phoenix, AZ 85041 575-386-9290 (Mobile) Profile [email protected] Aftersales business management expertise working with OEMs and retail LinkedIn warranty administration focusing on customer centricity, business www.linkedin.com/in/mike- performance, expense controls, customer pay and growth retention. castaneda45 Assisted 250+ dealer partners, management & service professionals with strategy, technique, training, forecasting & budgets of $70M+. Building Top Skills positive working relationships with business colleagues/partners & being Retention self-motivated have been key in my 29 years of experience Marketing Customer Experience Experience Languages MSX International / Service Development Manager General Motors - Chevrolet, Cadillac, Buick, GMC & OnStar® Divisions Bilingual Phoenix, Arizona / AZ District Oct 2019 - Present English / Spanish • Management Consultation, Training, Business Development, Coaching & Facilitation. Certifications • Leading OnStar® sustainability in revenue growth initiative to assist Dealer- Partners with best practices & Connected Services Technologies. General Motors • Field Mastery Engaging & assisting customers with activation's for Emergency Services, Dealer Maintenance Notifications & Dealer Preferred criteria through Financial Connected Services, Digital Marketing Campaigns, Outbound direct contacts exclusively offered by GM Certified Service Professionals increasing & Digital Communications generating revenue with digital automated retention platforms and technology. Service Development Manager BMW of North America, LLC / Aftersales Area Manager BMW / MINI USA Divisions / Western Region BMW North America, LLC Phoenix, Arizona / Western Central Sept 2017 – Oct 2019 Automotive Distributor Factory License State of Colorado & Utah • Provided Fixed Operation expertise to service, parts, body-shop within WR. In 2018, achieved Parts Target at 100%. Field Force Certification • Green on Metric KPI Balance Score Card, 100% utilization on Marketing Co- op, Service Effectiveness #1 in Region and Top 3 Nationally, OSAT and NPS LinkedIn Top 3 Nationally, applied annual marketing plan, audit with Service Drive & Digital Strategy Center Workshop Reviews. Education ASU Customer Experience Manager Arizona State University / Bachelor of Arts - BA May 2021 • Organizational Leadership Disney Building a Culture of Service • Minor: Digital Audiences Excellence New Mexico State University / Associate Business Management May 2016 .

Copy Link

Recommended publications

$200 Transmission Rebate
$200 Transmission Rebate $200 Certified Service VISA® Pre-paid Card by mail with purchase and installation of a qualifying Genuine GM Parts Transmission at your GM dealer For 2006 or older Chevrolet, Cadillac, Buick, GMC, Pontiac, Oldsmobile, Saturn or Hummer vehicles. ✔✔ Covers passenger cars and light-duty trucks including Silverado and Sierra 1500, 2500 and 3500 models ✔✔ Transmission must be purchased from and installed by your GM dealer ✔✔ Fully transferable limited warranty for 36 months or 100,000 miles on automatic transmissions or 12 months or 12,000 miles on manual transmissions* ✔✔ For rebate details, go to www.mycertifiedservicerebates.com Genuine GM Parts quality, fit and performance . why choose anything less? GenuineGMParts.comGenuineGMParts.com * For cataloged applications, whichever comes first — from date and mileage of installation by an authorized GM Dealer or qualified service center. For over-the-counter sales, warranty begins on the date and mileage of retail sale. Every effort is made to make this comprehensive and factual. We reserve the right, however, to make changes at any time, without notice, to materials, equipment, specifications, and availability. Since some information may have been updated since the time of printing, please check with your dealer for complete details. Program Dates: 01/01/2013 - 12/31/2013 $200 Certified Service Visa® Prepaid Card Transmission Offer To receive your $200 Certified Service Visa Prepaid Card by mail follow these conditions of acceptance: 1) Purchase a Genuine GM Parts Transmission for a 2006 or older Chevrolet, Cadillac, Buick, GMC, Pontiac, INCLUDES: Oldsmobile, Saturn or Hummer (excludes Saab) vehicle and have it installed at a participating Chevrolet, Passenger cars and Light Duty Trucks Buick, GMC or Cadillac dealer between January 1, 2013 and December 31, 2013.
[Show full text]
Marisabel Cole
Fourth Quarter 2016 WRN I N THIS ISSUE LINK Page 1 WRN 2016 Recap and 2017 Plans Page 2 WRN Director Recaps 2016, A message from WDAC Chair Sets Sights on 2017 New Diversity Dealer In a year marked by many highs, Relations Leader GM WRN Director Celeste Briggs pauses Page 3 briefly to reflect on WRN’s successes, Scholarship Changes thank the Network’s supporters and Winner’s Life plan for the year ahead. Page 4 Driving for More Scholarship Participation WRN celebrated its 15th anniversary in 2016. Analysts are predicting a strong finish for vehicle in 2017 1How would you describe the impact the 3sales in 2016. Women continue to drive the Page 6 organization has had? majority of purchases and vehicle service. How is Paid Internship for Minority Of course we had hoped to make a significant WRN helping dealers win/retain female buyers? and Female Students impact and grow the number of women working in WRN remains focused on Page 7 retail automotive. But I don’t think we could have GM Buy Power Expands dreamed of the cultural change we’re experiencing helping dealers create to Service today. WRN has become the platform for discussing women’s influence throughout the automotive Page 8 customers for life. OnStar Connects industry. We’re no longer a niche — we represent Our job is to deliver the resources dealers need Customers with Service the mainstream automotive retail. to succeed. That includes building women’s capabilities in sales and service through training Page 9 2016 was a year of records.
[Show full text]
Spring in the Park with Friends
www.boonecountyjournal.com In Our 20th Year 815-544-4430 The Boone County Journal May 8th, 2015 1 FREE COUNTY LOCAL NEWS, OPINION & HISTORY Real Journalism for a Real Democracy www.boonecountyjournal.com Published Every Friday • May 8, 2015 • Vol 20 • Issue 2 No. 989 and appreciate the warmer temperatures after the icy cold that characterized the previous four months. The assemblage of men and women here must have been a rather formal event. They posed in front of an elaborate tent that had draw drapes. How many of the readers have ever camped in a wooded area within a tent that had draw drapes? Some of the people present sat in what were likely canvas backed camp chairs or “director’s chairs.” The gentleman on the far right who holds a bowler hat on his lap, is seated in one of those canvas and wooden chairs. It is uncertain how much time might have been needed to erect the tent or to even install the draw drapes. If the group spent the better part of a day at the campsite they likely enjoyed a light lunch. Perhaps a variety of salad was served along with egg salad sandwiches or maybe even cold-cut and cheese sandwiches. Ice tea was likely the drink of choice. Taking time to enjoy a spring day is an activity that does not need a tent or a chair or even draw drapes to enjoy. Belvidere is fortunate to have a majestic river that defines the center of the city. There might be few people who would describe the Kishwaukee River as majestic but there are characteristics of many rivers that resemble the word majestic.
[Show full text]
$200 Transmission Rebate
$200 Transmission Rebate $200 Certified Service VISA® Pre-paid Card by mail with purchase and installation of a qualifying Genuine GM Parts Transmission at your GM dealer For 2006 or older Chevrolet, Cadillac, Buick, GMC, Pontiac, Oldsmobile, Saturn or Hummer vehicles. ✔✔ Covers passenger cars and light-duty trucks including Silverado and Sierra 1500, 2500 and 3500 models ✔✔ Transmission must be purchased from and installed by your GM dealer ✔✔ Fully transferable limited warranty for 36 months or 100,000 miles on automatic transmissions or 12 months or 12,000 miles on manual transmissions* ✔✔ For rebate details, go to www.mycertifiedservicerebates.com Genuine GM Parts quality, fit and performance . why choose anything less? GenuineGMParts.comGenuineGMParts.com * For cataloged applications, whichever comes first — from date and mileage of installation by an authorized GM Dealer or qualified service center. For over-the-counter sales, warranty begins on the date and mileage of retail sale. Every effort is made to make this comprehensive and factual. We reserve the right, however, to make changes at any time, without notice, to materials, equipment, specifications, and availability. Since some information may have been updated since the time of printing, please check with your dealer for complete details. Program Dates: 01/01/2013 - 12/31/2013 $200 Certified Service Visa® Prepaid Card Transmission Offer To receive your $200 Certified Service Visa Prepaid Card by mail follow these conditions of acceptance: 1) Purchase a Genuine GM Parts Transmission for a 2006 or older Chevrolet, Cadillac, Buick, GMC, Pontiac, INCLUDES: Oldsmobile, Saturn or Hummer (excludes Saab) vehicle and have it installed at a participating Chevrolet, Passenger cars and Light Duty Trucks Buick, GMC or Cadillac dealer between January 1, 2013 and December 31, 2013.
[Show full text]
Certified Service Transmission & Engine Rebate
$200 GM Certified Service Powertrain Rebate Offer Offer Valid: 04/01/2018 - 12/31/2018 To receive your rebate, follow these conditions of acceptance: 1) Purchase a Genuine GM Parts Engine or Transmission for a 2012 or older Chevrolet, Cadillac, Buick, GMC, Pontiac, Oldsmobile, Saturn or Hummer (excludes Saab) vehicle and have it installed at a participating Chevrolet, Buick, GMC or Cadillac Dealer between April 1, 2018 and December 31, 2018. 2) Complete all information requested on this form accurately and legibly. Make a clean, legible copy of your Invoice/Repair Order including the Dealer and circle the purchase(s). 3) Choose your rebate reward. Reward provided on a Visa® Prepaid Card or a Virtual Prepaid Mastercard® Submit your rebate on-line for faster processing or via mail. To submit on-line: Use a computer, tablet or 4)mobile phone, go to www.mycertifiedservicerebates.com and follow the instructions. You will not be required TRANSMISSIONS EXCLUDED: to upload your Invoice/Repair Order during the online submission process; however, if we are unable to Saab, Chevrolet Medium/Heavy Duty validate your purchase you will be notified via email with instructions on how to proceed. Please keep copies Trucks and GMC Medium/Heavy Duty of your Invoice/Repair Order until your submission is approved. To submit via mail: Mail this form, along with a Trucks copy of your GM Dealer Invoice/Repair Order to the address shown. Submission must be postmarked by January 1, 2019. 5) By providing your contact information below you consent that GM and/or a GM dealer may contact you with any GM offers and GM product information.
[Show full text]
Certified Service Mail-In Rebate Offer GM Certified Service Tire Rebate Offer Valid: 03/01/2019 - 4/30/2019
Certified Service Mail-in Rebate Offer GM Certified Service Tire Rebate Offer Valid: 03/01/2019 - 4/30/2019 To receive your rebate, follow these conditions of acceptance: 1. Purchase and have installed, a new set of four (4) Qualifying Tires (listed below) between March 1, 2019 and April 30, 2019 at a participating Chevrolet/Buick/GMC/ Cadillac Dealer. 2. To qualify for the double rebate amount, the purchase must be made at a GM Dealership with your GM or BuyPower Card®. You will be required to provide the last 4 digits of your credit card with your submission. The name and address on the rebate submission must match the name and billing address of the GM credit card account holder. GM Cards include the BuyPower Card®, BuyPower Business Card,™ GM Card, GM Extended Family Card and GM Flexible Earnings Card. 3. Complete all information requested on this form accurately and legibly. Make a clean, legible copy of the GM Dealer Invoice/Repair Order. The invoice/Repair Order must have the Dealer and eligible part purchase circled. 4. Choose your rebate reward method. Reward provided on a Visa® Prepaid Card or a Virtual Prepaid Mastercard® 5. Submit your rebate online or via mail. To submit online: Using a computer, tablet or mobile phone, go to www.mycertifiedservicerebates.com and follow the instructions. You will be required to upload a copy of your Mail to: Invoice/Repair Order. To submit via mail: Complete all information requested on this form accurately and legibly. Certified Service Spring Tire Rebate Mail this form, along with a copy of your Invoice/Repair Order to the address listed to the right.
[Show full text]
Certified Service Transmission & Engine Rebate
$200 GM Certified Service Dealer Service LaneRebate1 Offer Valid: 01/01/2020 - 3/31/2020 To receive your rebate, follow these conditions of acceptance: 1) Purchase an eligible GM Genuine Engine, Transmission or Transfer Case for a Chevrolet, Cadillac, Buick, GMC, Pontiac, Oldsmobile, Saturn or Hummer (excludes Saab) vehicle and have them installed at a participating Chevrolet, Buick, GMC or Cadillac Dealer between January 1, 2020 and March 31, 2020. REQUIREMENT: All parts MUST be GM Genuine or ACDelco parts (e.g. including fluids, engine oil, transmission fluid, engine mounts, transmission mounts, spark plugs, radiator hoses, fuel filters, antifreeze, oil filter, etc.) to be eligible for this offer. Aftermarket parts and/or fluids cannot be utilized. 2) Complete all information requested on this form accurately and legibly. Make a clean, legible copy of your Repair Order including the Dealer and circle the purchase(s). 1 EXCLUDES: 3) To receive your rebate faster, submit online: Using a computer, tablet or mobile phone, go to Saab, Chevrolet Medium/Heavy Duty www.mycertifiedservicerebates.com and follow the instructions. You will be required to upload a copy of your Trucks, GMC Medium and Heavy Repair Order. To submit via mail: Complete all information requested on this form accurately and legibly. Mail Duty Truck transmissions. Excludes this form, along with a copy of your Repair Order to the address listed to the right. Please keep copies of your Chevrolet Performance engines and Repair Order Until your rebate is approved. Submission must be postmarked by April 30, 2020. transmissions 4) By providing your contact information below, you consent that GM and/or a GM dealer may contact you with Mail to: any GM offers and GM product information.
[Show full text]
Certified Service Transmission & Engine Rebate
Program Dates: 01/01/2017 - 12/31/2017 $200 GM Certified Service Visa® Prepaid Card Powertrain Offer To receive your Visa prepaid card by mail follow these conditions of acceptance: 1) Purchase a Genuine GM Parts Engine or Transmission for a 2011 or older Chevrolet, Cadillac, Buick, GMC, Pontiac, Oldsmobile, Saturn or Hummer (excludes Saab) vehicle and have it installed at a participating Chevrolet, Buick, GMC or Cadillac dealer between January 1, 2017 and December 31, 2017. 2) Complete all information requested accurately and legibly. For faster processing you can also submit online at www.mycertifiedservicerebates.com and follow the instructions. 3) Make a clean, legible copy of your Invoice/Repair Order including the dealer identification and circle the purchase(s) and installation of the qualifying service. TRANSMISSIONS EXCLUDES: Saab, Chevrolet Medium/Heavy Mail the copy of your and to the address below. 4) Invoice/Repair Order this completed rebate form Duty Trucks and GMC Medium/Heavy Submission must be postmarked by January 31,2018. Duty Trucks Mail to: Certified Service Engine & Transmission Rebate Offer Number 66020 PO Box 6970 Mesa, AZ 85216 (!) IMPORTANT: Photocopy your entire submission for your records. You may be required to mail or fax these photocopies. Customer Information Section *Denotes Required Field *First Name *Last Name *Address *City *State *Zip Code Email Phone As a U.S. resident, I would like to receive further communications from GM or a GM dealer. Non-U.S. residents please visit your country specific GM website
[Show full text]
Gm Replacement Parts Warranty Quick Reference Chart Passenger Car, Light-Duty & Medium-Duty Truck
GM REPLACEMENT PARTS WARRANTY QUICK REFERENCE CHART PASSENGER CAR, LIGHT-DUTY & MEDIUM-DUTY TRUCK PARTS COVERED DEALER INSTALLED* SOLD OVER-THE-COUNTER** 12 months with unlimited miles (parts and labor). Parts replaced under new Vehicle Warranty will be All GM Service Replacement Parts 12 months (parts only) covered for balance of New Vehicle Warranty, but in no event less than 12 months with unlimited miles. If dealer installed and permanently attached to the GM Parts & vehicle, covered under the provisions of the New Accessories GM Accessories Vehicle Warranty, but in no event less than 12 months 12 months (parts only) with unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months with unlimited miles (parts only). ACDelco Professional Alternators 24 months/24,000 miles, whichever occurs first 24 months (parts only) and Starters (parts and labor) & Starters Alternators One-time free replacement as follows: 12 months with unlimited miles, one-time replacement (parts and labor). After 12 months with unlimited miles, the one- ACDelco Professional DuraStop Disc Brake time replacement will be free (parts). Retail purchaser Pads and Drum Brake Shoes (less than 10,000 of used vehicle from GM dealers will be eligible for 12 months (parts only) Brakes lbs GVW) a Limited Lifetime Warranty (one-time replacement) when DuraStop brake pads or shoes are installed when the vehicle is still in the property of the GM dealer’s Used Vehicle Dept. ACDelco Advantage Chassis 12 months with unlimited miles (parts
[Show full text]
Certified Service Mail-In Rebate Offer up to $200 GM Certified Service Tire Rebate Offer Valid: 09/01/2018 - 11/30/2018
Certified Service Mail-in Rebate Offer Up to $200 GM Certified Service Tire Rebate Offer Valid: 09/01/2018 - 11/30/2018 To receive your rebate, follow these conditions of acceptance: 1. Purchase and have installed, a new set of four (4) Qualifying Tires (listed below) between September 1, 2018 and November 30, 2018 at a participating Chevrolet/Buick/GMC/ Cadillac Dealer. To qualify for the double rebate amount, the purchase must be made with your GM or BuyPower Card®. GM BuyPower Cards include the GM Blue/Gold Card, GM Copper/Platinum Card, GM Extended Family Card and GM Flexible Earnings Card. 2. Complete all information requested on this form accurately and legibly. Make a clean, legible copy of the GM Dealer Invoice/Repair Order. The invoice/Repair Order must have the Dealer and eligible part purchase circled. If you used your GM or BuyPower Card for your purchase, you will also be required to provide the last 4 digits of your credit card when you submit for the rebate. 3. Choose your rebate reward method. Reward provided on a Visa® Prepaid Card or a Virtual Prepaid Mastercard® 4. Submit your rebate online or via mail. To submit online: Using a computer, tablet or mobile phone, go to www.mycertifiedservicerebates.com and follow the instructions. You will be required to upload a copy of your Invoice/Repair Order. To submit via mail: Complete all information requested on this form accurately and legibly. Mail to: Mail this form, along with a copy of your Invoice/Repair Order to the address listed to the right.
[Show full text]
Upper Iowa Speedway Stock Car Races CC Bull Riding & Barrel
Upper Iowa Speedway Stock Car Races Tuesday, July 11 • Hot Laps 6 p.m.; Races 6:30 p.m. Sponsored by Headington Repair; Olson Explosives; Barney’s Bar & Grill-Burr Oak; Farmers & Merchants Savings Bank-Decorah/Waukon; Dan’s Standard; JB Holland Construction; Letterwerks Sign City, LLC NTPA Truck & Tractor Pull Wednesday, July 12 • 7:00 p.m. Sponsored by Agmerica Northeast, LLC/Steven & Donella Darrington; Asgrow/Dekalb Seed; Benjegerdes Machine Inc.-Waukon; Bodensteiner Implement; Brynsaas Sales & Service; Bushman Organic Farms; Carolan’s Ag & Repair; Crop Production Services; D&K Sales & Service; Decorah Auto Center/Decorah Chevrolet-Cadillac Inc.; Donlon Health Mart; E & B Christopher Construction; Farm Credit Services of America; Fisk Farm & Home/Decorah; Holthaus Electric; Holthaus Precision Planting; Hovey LP; Iowa Tractor Parts/Ft. Atkinson; Ironside Trailer Sales & Service-Harmony; Knutson Bros. Farms; Kruger Seeds/ Darin Monroe; Kuennen Custom Baler/Josh & Kim Kuennen; Kuhn Enterprises, Inc.; Mississippi Welders; Norby’s Farm Fleet; Northeast Iowa Pumping Service, Inc.; Northeast Security Bank; Norwegian Mutual Insurance Assoc.; Pioneer Seeds/Mitch Hemesath, Adam Tollefsrud & Dave Snell; Prairie Brand Seed/ Arlin Franzen; Reiser Implement-Waukon; Ron & Bob Hemesath Farms; Soil & Crop Services LLC/Steve Darrington & Jay Solum; Structural Contracting Inc.; Thompson Truck; Truck Country; Viaﬁ eld/Clermont; Your Place Trouble Shooter Thursday, July 13 • 7:00 p.m. Sponsored by Upper Iowa Marine; Walmart Store #01-0913; Don Anderson Ins. Co.; Dale Hovden Construction Arch Allies Thursday, July 13 • 8:30 p.m. Sponsored by Agra Trading; Marine Credit Union Foundation; Decorah Building Supply/Marvin Windows; Pizza Ranch; Decorah Newspapers; Decorah Rental; Dan O’Brien Construction; Anundsen Publishing Co.; Gundersen Clinic; KVIK; The Chiropractors-Dr.
[Show full text]
EVERY Pioneerlocal.Com EVERY
EVERY EVERY DAYpioneerlocal.comDAY MAY 29, 2008. * A PIONEER PRESS PUBLICATION * StOO w: 24/7 COVERAGE . MULTIMEDIA , MOVIES SPORTS . b... Daily news from A preview Reel Time blog Heard in the Halls 'irr rtjn , Your Local Source of Paul Sassone with Bruce Ingram athletics blog c -.:I THIS WEEK SCHOOLS PROM NIGHT Resurrection High School heads to prom. PACE 11 IMAGES k , BAiTERUP Buddy Baseball a home Well-known appraiser Roberta Kramer provides information on "our hidden wealth," as run for all involved ai WHAT'S IT WORTHshe appraises residents' objects at the Niles Historical Society last week. Page 3. PHOTO BY LAURA WEISMAN/FOR PIONEERPRESS PAGE 55 SERVING OUR READERS SINCE 151 * YOUR LOCAL SOURCE -. : c:,%1C ;aQE-$ro9 -ix S31IW : J_s HL)1t1Opr £799 isla A4Y I T:J1. 1fld S31IN BIRKENSTOCK LIFE IS BETTERWHENYOUR FEET DON T HURT islaA1:I1811 3I7fld S371W EOCtXtQO O(X ;oQ-3io_1 Edens Plaza Wilmette www completebirkenstock corn i A Pioneer Press Publication 2 Thui'sthw, Mìy '29, 2008 A Pioneer l'ress Publication Thursday, May 29, 2008 3 MANAGING EDITOR: Nicole Wagner News [email protected] J (847) 696-3248 _____,ww -, iA1U1IN & MARBRY Emergenéy álèrt devices Trustees vote topayfor police. onthewayfor Niles seniorscars,charge forpolicepresence By TONY BERTUCA the exteriors of their By TONY BERTUCA devices they can wear ing alone and nearly 1,000 ston said the ordinance [email protected] roofs. will be especially effective [email protected] around theirs necks or who are over the age of 70 The hoard also wrists and can be used to for businesses that bring living alone, according to The Niles Vifiage changçd a local crowd- The Nues Vifiage summon help in an emer- in a high volume of traffic village.
[Show full text]