Issue 54 www.businesscornwall.co.uk October 2011

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Latest breaking Cornish business news Exclusive podcasts Networking Calendar Download back issues Contents Issue No.54 Digest General Carlyon Bay progress 5 Chancellor docks in Cornwall 6 Private sector output contracts 7 Creative & IT Penryn video star 8 Marine Tel: 01209 718688 Skills gap warning 9 www.businesscornwall.co.uk Construction Editorial Director Spreading mining knowledge 10 Nick Eyriey Email: [email protected] Food & Drink Proper Job named best bottled beer 11 Sales Director Toni Eyriey Environment Email: [email protected] Council solar plans on hold 12 Sales Executive Tourism Nicci Dunning Rebrand for holiday firm 13 Email: [email protected] Business Development Manager + Rhys Bonney Digest 16 Email: [email protected] We examine what the new enterprise zone at Newquay Designer Airport could mean for the local economy Andy Peat Email: [email protected]

Business Cornwall magazine is Business Clinic 17 published 10 times a year by: Oxford Innovation explains the business opportunities Tonick Business Publishing presented by the low carbon agenda The Old Farmhouse Nancemellin Cornwall TR14 0DW The Big Debate 18 Registered under the Data Protection Act All rights reserved Superfast broadband and cloud computing are the topics No part of this publication may be reproduced, copied, stored in of discussion for the latest Big Debate, brought to you this an electronic retrieval system or transmitted without the written permission of the publisher. Stringent efforts have been made month in association with Bush Telegraph by Business Cornwall magazine to ensure accuracy. However, due principally to the fact that data cannot always be verified, it is possible that some errors or omissions may occur. Business Cornwall magazine can not accept responsibility for such errors or omissions. Business Cornwall magazine accepts no responsibility for comments made by interviewees that may offend. The Billington Bulletin 22 An introduction to Yan Tan Tether and some tips for those working from home

Christmas Office Parties 23 The who, what, why, where and when of the office Business Cornwall is printed on Christmas party season 130gsm silk paper Regulars

Business Cornwall is Letters 4 a proud sponsor of Commentary 5 Arts & Business On the Move 14 Events & Networking 28 Business Cornwall magazine is a patron of the Cornwall Chamber The Last Word 30 of Commerce and Industry Hotel Direct director Mark Wilson

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk Contents 3 Letters Email your letters to [email protected], alternatively post them to the address at the front of the magazine. We endeavour to print all correspondence to the magazine, good or bad, as long as they’re not going to get us into trouble with the lawyers!

Winning hearts and minds Events

Dear editor October 6-7 The biggest issues facing medium and Analytics Advanced large scale renewable energy projects in Kingsley Village Cornwall will not just be investment or Tel: 01736 333 700 government policy but galvanising local support. October 7 Although touched on by Katie Ash- The Better Business Club worth, highlighting popular backing for Pool Innovation Centre renewables in Germany, the Big Debate Tel: 01209 216006 panel in Business Cornwall’s Aug/Sept October 11 ’11 edition failed to grasp the thorny Carbon Matters conference issue of winning hearts and minds – the The Eden Project tricky last mile in creating a sustainable energy industry. www.carbonmatters.eventbrite.com Fears of waking up to wind turbines October 12 or hectares of PV maybe real in some The Mobile Conference cases but is often the result of disinfor- The Eden Project mation, rumour or a lack of hard facts So what’s the answer? Surely the case www.themobileconference.com – however where individuals are directly for renewable energy has all the argu- affected the onus must be on developers ments; job creation, economic regenera- October 12 and planners to work with communities tion, leveraging our industrial heritage North Cornwall Networking Breakfast to mitigate impact. (let us not forget that Cornwall was once The Trethorne Hotel and Golf Club, Current Government planning guid- a global leader in industrial technology), Launceston ance sends out a confusing message; self sufficiency, freedom from foreign Tel: 01209 216006 on the one hand proposing a simplified fuel imports…and all this without men- October 13 pro-development system to stimulate tioning the ‘C-word’ Climate Change. Understanding Incoterms 2010 growth and on the other advocating At the end of the day it will come Pavilion Centre, people-power through the much debated down to communication early on in the Localism Bill. Yet, via elected parish, process, guarantees of land protection Tel: 0845 606 0969 town and Cornwall councillors, it may and where possible benefits for local October 18 be the man in the street who decides our communities. But it is also important to Cornwall Chamber Breakfast energy future. talk about renewable energy in terms of Bedruthan Steps Hotel With Cornwall’s rich visual landscape employment, investment and security Tel: 01209 216006 it is not surprising that conservation of supply. In these very uncertain times is high on the agenda supported by an it is vital we think and act together to October 20 active section of the population who guarantee our collective future. Business Breakfast suspiciously eye development and who Penwith College, for many were attracted here by the Rupert Warwick, MD, Skyfield Tel: 01872 242711 unspoilt views. Communication October 20 Email Marketing workshop The Bay Hotel, Newquay Welcome aboard! Email: [email protected] October 26 A warm welcome to the latest mem- She graduated from Falmouth Uni- Controlling Legionella ber of our team here at Business versity College in 2006, gaining a BA China Fleet Country Club Cornwall magazine – sales execu- (Hons) in illustration. Tel: 01726 891981 tive Nicci Dunning. Nicci is set to become a regular November 2 Nicci joins us from Cornwall & face on Cornwall’s vibrant networking Manufacturing – The Future Devon Media, where she worked scene and looks forward to meeting as Pool Innovation Centre across its titles on the property pages. many of you as possible. Tel:01275 872353

4 Letters www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 Commentary Playing the long game The Cornish business scene has out more on page 16 from LEP board always been a long-term game. member Lord Teverson. First there was Objective One that Superfast broadband is also a long- looked to lift Cornwall away from its term game, not just in waiting for it to traditional low GDP, and then Con- be connected to our homes and busi- vergence – both programmes looking nesses, but to feel the benefits once we at providing the building blocks for a do have it. brighter, more sustainable future. I think everyone is agreed that faster And there are more instances of is better, but just exactly what will we long-term thinking in this month’s do with it once we have it? issue. Newquay Airport, for instance, is This month we gather a small cross- it’s worth checking out to see. Contact looking to establish a vibrant aero- section of Cornish businesses around details of this and other events in Corn- space industry within its perimeter, a the table at the Pool Innovation Centre wall this month can be found on the goal that has been made all the more (which already has a superfast con- adjacent page. obtainable with the news that it is to nection) and ask about their hopes and Finally, don’t forget to check out become one of the Government’s new expectations, and discover how cloud businesscornwall.co.uk for all the very Enterprise Zones. computing could play its part. latest Cornish business news updates Newquay Aerohub, as it will be And staying on the long-term game and exclusive podcast interviews with called, will be looking to entice global theme, a final reminder about the free- some of the Duchy’s leading players. aerospace companies into Cornwall, to-attend Carbon Matters conference armed with promises of tax breaks and at Eden on October 11. I don’t know a simplified planning regime. We find whether there are any tickets left, but Nick Eyriey

Digestgeneral Sponsored by www.cornwallchamber.co.uk

Step closer for Carlyon Bay Housing market Construction work on the contro- versial Carlyon Bay development remains subdued could finally get underway next year, following the Secretary of State’s The south west housing market decision not to call it in for a public remains subdued, as economic inquiry. uncertainty and lack of mortgage ’s strategic plan- finance continued to impact on ning committee’s gave its unanimous property sales. approval for the revised planning appli- That’s the conclusion of the latest cation in June and the case was auto- RICS UK Housing Market survey, which reports that the number of matically referred to the Government for sales per surveyor over the three consideration for a ‘call in’. months to August remained low, at However, Eric Pickles, Secretary of Carlyon Bay: 2012 go ahead? an average of 14 (on a seasonally State for Communities and Local Gov- adjusted basis). ernment, said that after careful scrutiny, “This also confirms the Government’s Meanwhile, average stocks on there was no sufficient reason for a commitment to the economic growth surveyors’ books dropped off to an public inquiry and that the application agenda and we look forward to playing average of 52 (from 58). should be determined at local level. our part in the much needed rejuvena- The most commonly cited reason Commenting on the news, Jon tion of this part of south Cornwall.” for the malaise was the general eco- Kenny, development director of Com- nomic uncertainty (73%). In addi- mercial Estates Group, said: “We are of tion, 58% of surveyors felt a lack of course very pleased that the Secretary mortgage finance was impacting of State has reinforced the Govern- negatively on transactions. ment’s commitment to support local decision making so we can bring this world class destination resort into fruition.

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk Digest 5 Digestgeneral Sponsored by www.cornwallchamber.co.uk

Four summits in one day Law firm teams Two local businessmen have com- pleted the challenge of a lifetime by with IFA climbing Snowdon to raise funds for Children’s Hospice South West. Penzance-based independent In an unusual twist to a general financial advisor Elite Wealth mountain climb, Andy Jukes from Management has launched a new insurance policy designed to give Oakleigh Financial Planning in St Ives direct access to Cornish law firm and David Thompson from Jane Bownas Follett Stock. Wealth Management in , decided The Big Red Shield offers up to to go one step further than climbing Andy Jukes and David Thompson: £25k worth of legal services from Snowdon and extended their climb £6k+ raised the specialist dispute resolution to incorporate four ascents and four lawyers. descents in a single day. In total, the duo raised a mountain- The policy also covers claims that Juke commented: “14 hours and 31 ous more than £6k towards the Precious normal household legal insurance miles on the mountain! It has got to be one Lives Appeal. does not, including some criminal of the toughest things I have ever done.” offences, unfair dismissal claims against employers and wrangles over inheritance. Osborne’s port of call Alan Powell, MD of Elite Wealth Management, commented: “Cli- A Cornwall Councillor and local MP have Ridgers said: “Falmouth is blessed with ents are always nervous of getting pressed the case for the dredging of one of the deepest natural harbours in involved in legal matters. They Falmouth Docks in a meeting with the Europe but we need to be able to dredge worry they can’t afford it, and that Chancellor of the Exchequer. the approach channel to secure and create they will end up with a solicitor they Chris Ridgers, Cornwall Council cabinet hundreds of jobs and bring huge economic don’t know and don’t trust. With member for economy and regeneration, benefits to the community.” this product my clients will be able and Sarah Newton, MP for Falmouth, seized Revised plans for the dredging are to access legal advice from the best the opportunity of George Osborne’s sum- currently with the Marine Management solicitors in the region, solicitors mer visit to Cornwall to bring the economic Organisation (MMO) which has expressed they already know and trust.” importance of the dredging of Falmouth concern over the effects of dredging on Docks to his attention. algae in the harbour. Cornwall Council cabinet unanimously approved proposals in July for the develop- ment of the Port of Falmouth that will create and protect thousands of jobs.

Who needs a Dragon?

Skiers and snowboarders from across the UK are experiencing the latest in artificial snow surface technology, thanks to a Cornish entrepreneur. Proslope, the brainchild of Newquay- based former Snowsports vice president Chris O’Connell, has been installed at the Snowtrax Ski Centre in Dorset, and is soon set to expand across the UK. Proslope utilises a patented multi- height bristle system that makes for deeper and faster dry slope turns in addition to new levels of durability and cushioning. O’Connell recently appeared on BBC Television’s Dragon’s Den show, with less success, however, with all five business moguls uttering those immortal words – “sorry, but I’m out!”

6 Digest www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 Digestgeneral Sponsored by www.cornwallchamber.co.uk

Chamber Patrons Briefs The Chamber Breakfast has offered Clicks to bricks: An internet-based a warm welcome to the companies furniture business has opened a sponsoring Cornwall Chamber for the showroom in . Sustainable next twelve months. Furniture was started by Margaret The Patron scheme offers greater Larson after she was made redun- prominence at events and additional dant in 2007. Following a positive Sponsors: Chamber Patrons benefits in return for an increased mem- response from exhibiting at the bership fee, but chief executive Richard recent Cornwall Home Show, she Glover acknowledged that the compa- of business”. Whilst nobody views this as decided a larger bricks and mortar nies involved are doing much more than some kind of charitable donation, we are presence, where people could come simply paying to increase their profile. certainly very grateful for the support.” and see the furniture, would be “Our Patrons understand the vital Patrons for the coming year are: Busi- good for business. role that Cornwall Chamber plays in sup- ness Cornwall, Livery Dole, Truro and porting and encouraging the business Penwith College, Follett Stock, World- Mumpreneur: Duck Soup director community. Their financial contribution wide Financial Planning, Office Smart Mandy Davies has been shortlisted helps to maintain our independence. and Interior Smart, the Penventon Park for a Mumpreneur Award, which Their involvement adds value to the Hotel, Pirate FM and Ginsters. recognise the achievements of Chamber brand and weight to the “voice entrepreneurs who are simultane- ously mothers. Davies is in line for Best Mumpreneur Product, with her SW output wanes – report innovative Dicky Bag; a neoprene solution for disposing of dog bags. Private sector output in the south west has While a marginal expansion of new contracted for the first time in 28 months, business was recorded, the rate of growth Three and easy: Truro’s park and according to latest PMI survey data. slowed. The weaker rise in new orders ride scheme has celebrated its third The Lloyds TSB South West Busi- was the main contributor to the decrease birthday. In this time more than 1.3 ness Activity Index, which measures the in output. million passengers have made use combined output of the region’s manufac- Evidence of spare capacity persisted, of the scheme, which carries 1,700 turing and service sectors, posted 48.1, with a sharper depletion of backlogs and passengers in and out of the city down from 50.7 in July. Furthermore, the decline in employment recorded. Growth each day. Figures show that on aver- month-on-month contraction was the first of new work received by companies in the age the park and ride takes 1,000 recorded since April 2009. south west slowed in August from July’s cars off the roads in Truro every three-month high. day, and the service has a 99% Subdued confidence and destocking at customer satisfaction rating. The operation reached the one million clients were cited as having contributed to passenger mark last December, 18 Smit’s Knight to the weaker rise in new business. Out- months ahead of schedule. put declined in response, in contrast to remember growth across the UK overall. Sea change: Coastal towns from Tim Smit paid a glowing tribute to the across Cornwall are hoping to win a teams behind the Eden Project and the slice of a £400k Council-sponsored Lost Gardens of Heligan when he offi- Business Training funding scheme. The Cornwall cially became an honorary Knight. Awards Seaside Towns programme had The Dutch-born co-founder and chief received 18 initial applications executive of Eden, also renowned for the at time of going to press, with Nominations have opened for the Excel- restoration of Heligan, received the award the money earmarked to support from the Lord Lieutenant of Cornwall Lady lence in Business Training Awards. seaside towns with a focus on jobs, Mary Holborow, on behalf of The Queen, Now in their fifth year, the awards, business and regeneration. and Council chief executive Kevin Lavery. hosted by Cornwall College Business At a gathering of family, friends and (CCB), attract applications from compa- Investment: WES Hardmetal colleagues, he said: “What’s great about nies large and small and recognise how Engineering has completed a £150k Eden and Heligan is that there’s a sense of staff training has made a difference to investment programme for machin- that phrase ‘falling into good company at them. ery in its factory. The the right time.’ Heligan and Eden are good Any business in the region can enter the company, which services nuclear, examples of people meeting at the right 2012 awards, sharing how they have used oil, gas and renewable energy mar- time to do something special.” staff training to improve their profitability, kets across the globe, has installed He also paid tribute to Lady Mary, who staff morale, retention, performance and AgieCharmilles Wire Cut EDM 20P is soon to retire as Lord Lieutenant, saying: to gain competitive advantage. and 30P machines, to allow it to “If there’s any one person who has done For further details or to enter, visit intricately shape larger, complex more to change the outside perception of trainingawards.org. Deadline for entries parts that are common in the aero- Cornwall, then I don’t know them.” is November 8. space and energy industries.

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk Digest 7 Digestcreative&IT Sponsored by www.digitalpeninsula.com

Fully connected Briefs Truro-based Datasharp has success- App-y day: Bishop Fleming has fully implemented the latest voice become the region’s first account- technology into local oil distribution ancy firm to launch a free app for business Mitchell and Webber. users of smart phones, iPhones, and “The migration to upgrade our legacy iPads. The new app, downloadable Siemens telephone system to the latest from Apple’s i-store, provides a Unified Communications platform was range of instant access services as Delivery: Mitchell & Webber a logical step for us,” explained Mitchell well as information on all Bishop and Webber MD Robert Weedon. Fleming partners. “We are keen to stay at the forefront of Nicola Venter added: “We were delighted technology and have always been guided to be able to provide such a well- Happy birthday: Penzance-based by Datasharp and their team of experts. respected Cornish company, Mitchell Mac support company Apple This cost effective transition made fluid and Webber, with the latest technology Crumble is celebrating five years by Datasharp, who we have been working and functionality by simply upgrad- in business. It was first established closely with for over 30 years, proved to ing their software negating the need to alongside a PC support company in be an excellent decision.” replace the whole system.” Long Rock, before expanding into Datasharp UK operations manager its own premises in Branwells Mill in 2007.

Cream of Cornish PRs Wild Card is in line for Best use of Crafty: A local craft reseller Media Relations for its Fifteen Cornwall launched its new website (craft- A clutch of Cornish PR companies will be turns five work, and will also battle with point.net) at the annual Cornwall keeping their fingers crossed at the annual three other agencies in the Outstanding Design Fair at Trereife Park. It CIPR West of England PRide Awards later Public Relations Consultancy category. is the next phase of develop- this month. Newquay-based Barefoot Media has a ment for Craftpoint and follows a Truro-based MPAD has been short- hat-trick of nominations. Together with series of pop-up shops held in the listed for the Best Campaign £10k and Lynas’ individual mention, the agency is county, selling the work of Cornish Under for its work with the Greenbank up for Best Use of Photography or Design designer-makers. Fal River Festival, while MPAD director and Best Website or Microsite. Rachel Picken is also in the running for St Agnes-based Suzie Smith is in line Numbers: Cornwall College is Outstanding Young Communicator, along for Best Freelance Practitioner. installing a new financial man- with Barefoot Media’s Sam Lynas. Winners will be announced at a cer- agement system to save time and The Vine Marketing is also named in the emony to be held in Bristol on October 21. reduce an over reliance on paper. Best Campaign £10k and Under category The new system, from Advanced for its Open Studios Cornwall campaign. Business Solutions, will provide Cornwall College with real-time budgetary information so that it can Penryn video star in Cornwall has made it possible for keep abreast of actual and expected me to do work in Penryn that would financial expenditure. A pop video co-created by Penryn- normally be done by agencies in central based director and visual effects artist London. Texting: FireText Communica- Matt Walsh won Best Music Video 2011 “When the superfast fibre broadband tions has launched a new website in Turkey’s Golden Butterfly awards. arrives in Penryn next year, there will be and SMS service. The new system The video for the song Son Defa (‘Last little technological difference for remote highlights the many applications for Time’) by singer-songwriter Emre Aydin, clients between working with me and SMS messaging and includes many garnered more than 1.4 million views on working with a Soho agency. It will cre- case studies. YouTube. ate a foundation for film post-production And Walsh paid tribute to Cornwall’s to become a viable and valuable new Running: The MD of Truro-based increased connectivity for making it pos- industry for Cornwall.” marketing and design company sible. He said: “The broadband network MPAD has been shortlisted to form part of the torch relay in the run up to the London Olympics. Mark Free MailAway workshop Picken will find out in early Decem- ber whether he has been successful. Email marketing company MailAway is After a number of seminars up coun- holding a series of free workshops over try, MailAway will be returning to The Bay the coming weeks. Hotel in Newquay (October 20) and The The Falmouth-based firm will be giving Business Space in Plymouth (October 21). business owners a free introduction to Email [email protected] for email marketing – why it’s vital for customer further details. retention and how it can increase sales.

8 Digest www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 Digestmarine Sponsored by www.cornwallmarine.net Supporting Cornish marine businesses Jetty project complete

Marine Designs has completed its first improved access to the ferries. ever floating jetty project, on Lake Managing director of Marine Designs, Windermere, in the Lake District. Drystan Jones, commented: “This has The Falmouth-based company, which been a logistically demanding project is part of the A&P Group, designs and but it has all gone to plan and we are constructs heavy-duty pontoon systems, very pleased with the pontoon system many of which are used in the offshore and its performance. wind renewable sector. “We worked hard to be able to hand The Brockhole Jetty project was com- it over to the ferry operators for the first missioned by the Lake District National weekend of the school holidays.” Park Authority, in order to provide Jetty: Brockhole project

Marine skills gap warning CMN has the

A new report commissioned for The Tel- He said in some cases, offshore engi- motivation egraph has questioned whether Britain’s neering student are being taught by min- education system is meeting industry’s ing engineers, simply because there aren’t Cornwall Marine Network (CMN) is needs. enough specialist lecturers. launching a new motivational train- Richard Parkinson, MD of Falmouth- He explained: “Some of the students ing course to help teenagers into based offshore renewables consultancy who come out of university say it didn’t work. Mojo Maritime, told the newspaper that help them get a better understanding of The courses, which run from between while the local university sends good industry. Their learning is totally irrel- ten to 16 weeks, combine classroom and graduates his way, there is a huge gap evant to the skills requirement when they watersports activities to build confi- between what they are being taught and come to work.” dence, teamwork and communication real-life application. skills. The courses are designed to help teenagers (aged 16-19) who are unsure of what career or training path to take next, Boat Show launch and are funded through the European Social Fund’s Freestyle programme. Cornish wooden boatbuilder Marcus CMN’s David Wickes said: “The Lewis launched his Mayflower dinghy courses are designed to help those who at the Southampton Boat Show last are currently out of education, employ- month, marking the revival of a clas- ment or training. We would be delighted sic gunter rigged design. to hear from anyone interested in Lewis spent the summer painstak- attending and we would then enrol them ingly replicating the original designs on the most suitable course.” at his boatyard and said he was To find out more ring David Wickes delighted with the result. His newly- Traditional: Marcus Lewis at work on 01326 211382. built 14ft dinghy has a steel centreplate and is skilfully crafted in mahogany and boatbuilding skills that are in danger of cedar, with Canadian spruce planing becoming extinct. and steamed oak ribs. The £1M TMS project is being lead The building of the boat has been in the UK by Cornwall Marine Network, recorded as part of the project Tradi- with partners in the Netherlands and Plunging to new tional Maritime Skills (TMS), which Belgium recording similar skills. depths is currently recording wooden Falmouth-based marine survey contractor Coastline Surveys Marine energy scheme launched Limited recently broke its own water depth record. A pioneering multi-million pound project communities in exploiting marine energy Working on a contract in the to develop marine renewable energy in resources. Aegean off the Turkish coast on peripheral and island communities was It is estimated that by 2050, up to the cable repair vessel MV Peter officially launched last month. 50% of Europe’s electricity supply could Faber, Coastline’s C-Pen seabed CPT The £4 million collaborative project be provided by renewable ocean energy system achieved a record depth of between Cornwall, the Isles of Scilly and generated off the Atlantic coast. 1,250 metres. Finistere in Brittany – MERIFIC – will seek to identify and address specific opportunities and issues faced by outlying

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk Digest 9 Digestconstruction

Bridge work on track

Work is said to be progressing well on Other features of the scheme, which the construction of a new bridge as started in February, include a new part of a multi-million pound project promenade along the edge of the quay to put in place new infrastructure at with a flood protection wall behind, Hayle harbour. repairs to both the North and East Quay The Hayle North Quay Infrastructure walls and a new road bridge over Cop- Project will unlock the development perhouse Pool alongside the old swing sites on North Quay, which includes bridge. 14,000 sq m of new commercial and The infrastructure works are being Hayle Harbour: Progressing well industrial workspace, including the pro- funded by the Department for Business, posed Marine Renewables Business Park Innovation and Skills (£4.25 million), The project is due for completion in which will capitalise on the £42 million Convergence (£5 million) and from 2012. Wave Hub development. Cornwall Council (£5 million).

Just under £944k of ERDF Convergence New office space has been approved for the scheme with property investors D B Gilbert providing Two historic buildings in the centre of St when it allows the expansion of law firm the £753k balance. Austell are to be transformed into office Stephens Scown. It provides more than The announcement follows approval space with the support of Convergence 700 sq m of office accommodation in what of ERDF Convergence for a £6 million investment. is currently an empty building in High scheme for St Austell Printing Company at The scheme, worth almost £1.7 million, Cross Street and the current Stephens St Austell Enterprise Park. will safeguard 68 and create six new jobs and Scown offices in Cross Lane.

sub-contractors and suppliers as much as Student project underway possible. “All of the work on site is being carried Redruth-based Bath Row Develop- out by Kier Living, who will be sourcing 85% ments, who originally secured planning of the labour and materials for the develop- permission back 2009, has appointed Kier ment from within the west country.” Living to be lead contractor. The private sector development is being underwritten by University College Falmouth (UCF) and the University of Exeter (UoE), who share and jointly man- A walk in the age the Tremough Campus. Scheme: Student accommodation Bob Pepper of Bath Row Developments rainforest said: “The scheme will incorporate planted Construction work has started on the areas and green open spaces that will Truro-based construction consul- 233-bed student accommodation scheme significantly enhance the visual impact tancy Ward Williams Associates adjoining Penryn railway station. of the site and utilise local materials, (WWA) is to play a key role in the building of a new rainforest can- opy walkway at the Eden Project. Spreading the knowledge The 180-metre long walkway will enable visitors to explore the canopy One of the Cornwall’s leading authori- to deliver the most accurate information of the Rainforest Biome at the family ties on mining is launching a new available. attraction. It will also feature edu- service to spread the expertise accu- Mining Searches UK MD Paul Raglan cational pods along the path, which mulated through centuries of Cornish explained: “Our mining search reports detail the marvels of nature that can mining, across the UK. indentify any indicated risks associated be viewed from the elevation. Mining Searches UK, based in with past mining or quarrying activities, The Duke and Duchess of Corn- Redruth, has been launched by Cornwall ideal for land and property purchase or wall recently marked the start of Mining Services, to enable people from sale. the project by driving a specially across Britain to find out about former “With the heritage of Cornish mining inscribed bamboo stake into the mining activity beneath a home they excellence known around the world, we ground at the start of the path. may intend to buy. feel it’s great that a Cornish company It is planned that work on the 12-month project will start in the The new service uses a state-of- is now making its mark on a national New Year. the-art computer system known as a scale.” geographical information service (GIS),

10 Digest www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 Digestfood&drink Sponsored by www.growcornwall.co.uk

Skinners ties up malster deal

Truro-based Skinners Brewery has “We have been exclusively committed linked up with Britain’s oldest work- to Cornish barley for most of the compa- ing maltster in a boost for Cornish ny’s 14 years,” said brewery chief execu- barley growers. tive Steve Skinner. “This arrangement Skinners and Warminster Maltings with such a long-established specialist have concluded a deal that will see the in the field will further strengthen that Wiltshire firm act as sole supplier of commitment and is good news for Cor- Deal: Warminster MD Chris Garratt malt, initially for a year, for the Cornish nish farmers. (l) with head brewer Terry Wallwork company’s range of ales. “We are looking at increasing our and barley grower Paul Dale of TD Dale On behalf of Skinners, Warminster capacity again over the next two years will buy spring barley from a selection or so and anticipate demand rising to years ago was just two tonnes. It rose to of Cornish farms to ensure they meet the around 15 tonnes of malt per week, and six tonnes by 2006 and has since dou- increased demand of approximately 12 possibly more, in that period.” bled to its present level. tonnes of malt per week. Skinners’ weekly malt usage eight £5M Sharp’s investment Press for service

Sharp’s Brewery is rolling out a £5 million Sharp’s head brewer, Stuart Howe, A Launceston pub has become the capital investment programme over the commented: “This is great news for first in Cornwall to trial an electronic next two years as it continues to grow. Sharp’s Brewery. Production capacity waiter system hailed as the “ultimate The investment from parent company, represents the biggest constraint to excep- customer service innovation”. Molson Coors, will see an upgrade to the tional growth and this investment will Service Please is a wireless call button water treatment plant, additional fermen- serve two purposes: to meet immediate system placed on each table, allowing tation vessels installed and a new packag- demand and support the growth of great customers to order drinks, service or ing area. beers that continue to capture the atten- even the bill at the touch of a button. Molson Coors acquired Sharp’s in Feb- tion of drinkers up and down the land.” The White Horse, part of the St ruary and the investment is evidence of its Austell Brewery estate, has trialled the planned growth for the Rock-based brewer. system and landlady Lucy Collins says it has revolutionised the pub’s service. She said: “We’re the only pub this side Proper Job, that’s Champion of Bristol to have this system installed. From our point of view it’s helping to It is the second successive year the improve our efficiency and the experi- brewery has won the title, after Admi- ence we can offer our customers.” ral’s Ale was crowned Champion Bottled Beer of Britain 2010. Roger Ryman, St Austell Brewery head brewer, said: “This event puts us expowest booking head to head against some great beers from right across the UK so we’re incred- quickly Roger Ryman: Bottled beer champion ibly pleased to see Proper Job honoured in this way, particularly after the success Suppliers have shown their con- St Austell Brewery has come away of Admiral’s Ale last year.” fidence in Cornwall’s hospitality with one of the top prizes at the UK’s MD James Staughton added: “This is and catering industries. biggest beer festival. such a prestigious award and winning it Truro-based Exhibitions South Proper Job IPA scooped the title of last year was fantastic but to win it two West says it has already taken Champion Bottled Beer of Britain at the years running is very special indeed.” a large number of bookings for Great British Beer Festival held at Lon- expowest Cornwall, which takes don’s Earl’s Court. place from March 6-8 at the Royal Cornwall Showground. Managing director Peter Sugden UK Pub Sales in Cornwall commented: “With the well publi- cised difficulties for the national Suffolk-based company UK Pub Sales public houses and hotels. economy it’s incredibly reassuring has expanded its business operations to According to UK Pub Sales’ statistics, that suppliers are showing such include the sale of licensed premises in the number of people registering an inter- strong confidence in the south west Devon and Cornwall. est in buying Public Houses has increased tourism, catering and hospitality The decision is prompted, says the by 65% since January 2011. sector which is an important part of company, by the high demand of buyers the Cornwall economy.” looking to acquire leasehold and freehold

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk Digest 11 Digestenvironment Sponsored by www.solenenergyuk.co.uk

Renewables insurance ‘first’ Counting the cost What is claimed to the UK’s only small scale renewable energy scheme insur- Cornish homes and businesses ance cover has been launched. are going to have to find an extra The new cover, from Devon-based £20 million for gas and electricity provider Naturesave, caters for small in the wake of recent price rises scale renewable energy installations, announced by energy providers. such as solar PV, wind and hydro tur- That’s the grim prediction of local bines, up to 750kw. sustainable energy specialist Enact The policy covers systems against Naturesave: Solar insurance Energy, which has reported a record material damage, breakdown, loss of number of enquiries for solar power revenue, and public liability. “We are pleased to be able to include and other energy saving initiatives. MD Matthew Criddle said: “Nature- this additional cover and understand Executive chairman John save has been at the leading edge of that it is the only product of its kind in Egan commented: “The collective ethical and environmental insurance for the UK.” increased energy bill for Cornwall 18 years. is staggering and there is no doubt that these new price rises have trig- gered significant interest in solar Council revisits solar plans electricity in recent weeks. “People are becoming more and Cornwall Council has put its plans for a Julian German, Cornwall Council more concerned with the cost of £14 million commercial solar farm on hold. cabinet member for environment, said: energy and you can fully under- The Council’s proposed Kernow Solar “Cornwall has the finest combination of stand why.” Park was to have been built near Newquay renewable energy resources anywhere Airport, but has now fallen victim to the in the UK and we are firmly committed Government’s controversial decision to to producing renewable energy where it Cleanearth supports slash the Feed in Tariff (FIT) for large makes good economic sense. scale developments. The initial small scale projects will charity scheme It does not signal the end of the Council’s include more than 300 sites including dalliance with solar energy, however, and it schools, housing, libraries and leisure Wadebridge-based renewable energy is instead using the money to install approxi- centres. specialist Cleanearth Energy has pro- mately 1,200 solar panels on Council-owned vided a local social enterprise with a land and buildings, which, it says, will bring complete green power solution. a total income of £47 million over 25 years. Camp Kernow dedicates itself to “motivating and empowering children and young people to take positive action Printer targets zero carbon towards a more sustainable future”. It is currently developing an educa- based inks, recycled paper, sensor light- tion centre near Truro, where children ing, recycle everything and have a newly can gain practical experience of sustain- installed insulated roof and windows. able living techniques and renewable “We now want to generate on our energy technologies. ‘green’ power. We are one of the greenest The centre will be powered entirely environmental printers in the country. by renewable energy, and Cleanearth Nationwide Print: Sustainable “The 150 solar panels will help us has provided all the necessary equip- thinking save around 15 tonnes of carbon dioxide ment including solar photovoltaic pan- a year. That’s equivalent to the annual els, an inverter and charge controller, to Nationwide Print in St Austell has electricity usage of four houses – and provide enough kW to allow the centre underlined its green credentials by one massive step closer to our ultimate to be run entirely off grid. installing solar panels on its roof. goal, a carbon zero footprint.” The centre is due to open in Summer MD Julian Hocking explained: “It was 2012. a natural progression. We use vegetable

from any electricity not used. £20M community solar scheme The charity expects to help more than 300 local organisations take up the A £20 million fund has been launched to ers Clean Earth Energy, Plug Into The offer before the April deadline. Although provide free solar panels to community Sun, Solar Solutions and Solen Energy UK. the participating solar companies have buildings in Cornwall. Buildings taking up the offer will not pledged a total of £20 million to date, Cornish sustainable energy charity only be able to take advantage of free Community Energy Plus is confident that Community Energy Plus has secured the electricity generated, but unlike other ‘rent further investment can be secured. investment package from local PV install- a roof schemes’, will also receive an income

12 Digest www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 Digesttourism

New look for Aspects

A Cornish holiday lettings business manage the company’s online marketing has completed a major rebranding strategy. exercise with the launch of a new Aspects business development website. manager Damian Sargent said: “Our Aspects Holidays hired Hayle-based new website is the last piece in a major Nixon Design to create the new site, rebranding project and we are delighted as part of a facelift which has seen the with the results. development of a new logo, branding, “The new site is far more destination and a range of core marketing materials. and experience led rather than a pure The company has also appointed holiday property site.” a full time e-marketing developer to Damian Sargent: “Delighted”

Cornwall’s green kitchen Costa guests have been very supportive, and are very green conscious, and it is A Cornish holiday resort has acquired the The manager of the luxury spa resort, because of their co-operation that we have latest in recycling technology. Nick Waddington, said: “Rubbish buried in saved £50k on our electricity consumption Trenython Manor, near St Austell, is landfill decomposes to make methane, one compared to two years ago.” now able to convert 27,000 leftover meals of the worst types of greenhouse gases. into a rich fertiliser using a compost- “It’s important that we look after our ing tool, which eats the leftover raw and natural resources, and food recycling cooked food waste. can make a big contribution. Our Club La

Hotel sponsors Oyster Festival Headland strikes St Michael’s Hotel and Spa in Fal- mouth is the main sponsor for the gold Falmouth Oyster Festival for the third year running. The Headland Hotel in Newquay Now in its 15th year, the festival cel- has been awarded Investors in ebrates all things oyster and marks the People (IIP) Gold status. start of the oyster dredging season. It is believed that The Headland Taking place from October 13-16, is the first independent hotel in four days of events will include craft and St Michael’s: Oyster Festival backing the country to achieve such food stalls, live music, cookery demon- accreditation. strations and working boat races. the Oyster Festival is incredibly impor- Gold is the highest level of rec- St Michael’s proprietor Nigel Carpen- tant in highlighting and celebrating the ognition which organisations can achieve. The Headland joins a select ter commented: “Over the years we have traditional method of harvesting oysters number of IIP Gold organisations in developed a close relationship with the here in Falmouth.” the UK – of the 35,000 companies Falmouth oystermen and I firmly believe with IIP recognition in the country, less than 1% have achieved Gold. Director Carolyn Armstrong Another Unique idea said: “Having been Cornwall’s first Investor in People, it is particularly satisfying for me that the younger Cornwall-based luxury holiday lettings MD Sarah Stanley explained: “We had team now in place have gone above company Unique Home Stays (UHS) has received such positive feedback from and beyond what we achieved launched a new sister company. owners and clients alike when we intro- nearly two decades ago.” Unique Boutique specialises in provid- duced the welcome hamper across our ing high end mail order hampers, and fol- UHS property portfolio, it seemed a natu- lows on from the success of the hampers ral progression to offer similar bespoke in many of its holiday properties where hamper combinations on a wider scale.” they are provided as a welcome gift. Although all of the products shown on the web site can be delivered anywhere in the UK, there is a predominantly west country flavour to as the company is keen to support local producers.

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk Digest 13 Onthemove Sponsored by sapiencehr.co.uk

Hine Downing partner retires Classic promotion

As Falmouth law firm Hine Downing Holiday lettings company Classic says farewell to one senior partner it Cottages has promoted a long- will be welcoming in a new member standing employee to the role of of the team whose name will have a online communications marketing. familiar ring. Katie Chown has worked for the Brian Dilks, who leads on all areas -based company for four and of civil litigation, will be retiring at a half years as a property depart- Christmas after a legal career spanning ment administrator. four decades. Her new role will focus on Dilks joined the C Vincent Downing increasing the company’s web pres- & Co arm of what is now Hine Down- Brian Dilks ence, particularly through the use ing in the days, as he puts it, “before of social and new media platforms. fax machines, email and computers”, will be moving back to Cornwall to head Stepping into her shoes in the and was one of the authors of the 1998 up Hine Downing’s litigation depart- property department is new recruit merger. ment on his retirement, following 20 Lucy Clark. In those early days he worked along- years as partner with South Devon law side well-known Falmouth solicitor Mike firm Hooper and Wollen. Richards and it is his son Edward who

Developer joins Channel

Penryn-based software and web market- Marketing director, Anna Barrington, ing company Channel Computing has said: “We are delighted to welcome James added to its team. on board at this busy time. His skills Web developer James Stoddern has and experience have allowed him to joined from the Devon and Cornwall dive straight in at the deep end and get Probation Trust, where he had worked for involved with our current projects.” over 13 years. Katie Chown with Lucy Clark Heartlands team in place Hyatt says he will look to enhance the following a career in the hospitality park’s sustainable credentials, and was world of Formula 1 and world rally. closely involved in creating its solar PV The pair will join chief executive farm, named Sun Power Meadow. Vicky Martin and marketing manager Kate Turnbull to form the team that will take the £35 million Cornwall Council- led project forward through completion and opening early next year.

Tracey Frankish and Sean O’Neill Family values The final positions have been filled in Heartlands’ senior management Hendra Holiday Park has appointed a team. new director, firmly establishing the third Sean O’Neill has joined the Pool- generation of the family-run park based development as finance and Jon Hyatt, 26, is the son of directors resources manager, following a diverse Bob and Janine Hyatt and the nephew of Jon Hyatt career working in accounting and directors Robert and Rebecca May. He has finance across the country, most recently been working at the Newquay-based park at Carn Brea Leisure Centre. for the past three years, after graduating Tracey Frankish, meanwhile, has from Oxford University, where he studied been named commercial manager, chemistry.

14 On the Move www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 New head chef for The Cornwall Crest of approval

The Cornwall Hotel Spa & Estate has Pool-based fire extinguisher supplier Fire appointed a new head chef. Crest has appointed Shaun Ioannou as a Brett Camborne-Paynter brings more new engineer. than 15 years’ experience to a role which Ioannou has spent the last 13 years will see him taking charge of the kitchen offering safety support to businesses on set-up, menus and the day-to-day running behalf of a national brand. of hotel’s Arboretum Restaurant, Acorns Fire Crest MD Robert Catanzaro said: Brasserie and The Parkland Terrace. “As well as his expert knowledge of fire Qualifying as a chef in his teens, safety equipment, Shaun is well known Camborne-Paynter worked with Jean- in Cornwall for having a strong customer Christophe Novelli at The Four Seasons Brett Camborne-Paynter focus and a great understanding of their in London, later moving to The Waldorf, business needs.” The Ivy, Le Caprice and J Sheekey. gained two AA rosettes and a Michelin Five years ago he set up his own res- Guide listing within just six months of taurant in Cornwall, becoming chef and opening. proprietor of Austell’s Restaurant, which

Lamond on campus Niamh Lamond has been appointed as CEO for the Tremough Campus Services Group (TCSG). TCSG operates the 100-acre Tremough Campus in Penryn on behalf of University College Falmouth (UCF) and University of Exeter (UoE), who both own and manage the site. Lamond’s role will focus mainly on stu- Shaun Ioannou with Robert Catanzaro dent welfare support and accommodation, catering, retail, estates, faculties, building development, library and IT services. Redhead joins hotel The Llawnroc Hotel in Gorran Niamh Lamond Haven has appointed a new gen- eral manager. Matt Redhead joins with 15 Francis Clark boosts corporate finance years’ experience in the travel and tourism industry, having worked engineering sectors, metals and mining at such hotels as The Cornwall, St and technology. Michael’s Hotel & Spa, and The He said: “I am very excited about this Headland in Newquay. He also opportunity especially as Cornwall has spent ten years onboard the QE II. many strengths, particularly in renewa- The Llawnroc offers 18 rooms, a bles, marine technology and natural bar and bistro, as well as a fine din- resources.” ing restaurant.

Dr Dion Vaughan and Francis Clark Law firm promotion

Truro chartered accountant Fran- Stephens Scown has promoted its civil cis Clark has further strengthened litigation team leader in Truro to the posi- its corporate finance team with the tion of partner. appointment of Dr Dion Vaughan as a Brian Dolan joined the firm in 2008 as senior advisor. an associate, and advises clients in areas Dr Vaughan has spent the last 15 years including contractual disputes, negligence in corporate finance and is acknowl- claims and land disputes, with a specialist edged as an accomplished deal finder. interest in banking and finance litigation. Matt Redhead He specialises in the manufacturing and

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk On the Move 15 Enterprise fly zone The airport looks to be set for a bright future as the curtains are pulled back on the Newquay Aerohub

Newquay Aerohub Zone • Size: 1 site covering 55 hectares • Sector focus: Aerospace • Tax breaks: Save businesses £2.4million in forgone business rates • Job creation: 1,100 new jobs by 2015 • Planning: Simplified regime; opening up the site for aviation development on the aerodrome and for the business park and avia- The prospects of a flourishing and UK. It’s a great resource that just isn’t tion related business development expanding aerospace industry in used enough.” • Broadband: Access to Superfast Cornwall have been given a signifi- Cornwall broadband £132m project cant boost with the news that a Gov- He points out that with the likes of is up and running ernment Enterprise Zone is to be set AgustaWestland and British Interna- up at Newquay Airport. tional already at Newquay, the prece- dent for Newquay being an aero hub has “To sustain this project beyond the The Enterprise Zones form part of the already been set. Enterprise Zone, we really need to Government’s Plan for Growth initiative, improve the skills base in Cornwall. We announced at the last Budget. Initially “There are a number of negotiations can’t be complacent. There is a huge 21 Enterprise Zones were revealed back going on with other companies, in main- international market to go for, but in in March, followed by a second wave of tenance and such,” he says, “and there the longer term, the challenge is up to 11 applications, which included New- is also talk about using the airport for us making these companies want to stay quay, being accepted in August. freight distribution as well. in Newquay.”

It is a significant win for the fledg- “To sustain this project The airport has taken a few hits in ling Cornwall and Isles of Scilly Local recent months, particularly in the wake Enterprise Partnership (LEP), which led beyond the Enterprise Zone, of Air SouthWest’s demise, but this will the bid for the Newquay Aerohub, as it is we really need to improve provide a timely fillip. called. the skills base in Cornwall” And while the Enterprise Zone is It is hoped that the Newquay Aerohub unlikely to have a direct affect on the will create 1,000 new jobs for the Duchy, “It’s all about having a growth centre airport’s commercial passenger busi- as new aerospace-related businesses for those aero industries. You never quite ness, Lord Teverson says indirectly it from across the world, encouraged by know what’s going to come out at the is vital. the tax-breaks available, set up on the end of the day, but what I do know is 135-acre site. there already been a number of in depth “We need to make sure we keep New- conversations with companies world- quay as an operational facility,” he says. Lord Robin Teverson, who sits on wide and I’m sure some of those will end “One of the things this does, as well as the LEP board, says the new Enterprise up coming to Newquay.” building a skills base, is it will make sure Zone can become a beacon for Cornwall, the airport as a whole has a long-term showing that the Duchy “is open for Lord Teverson said he hoped there viable future.” business”. would be “one or two” announcements in the coming months, but stressed we Talking to Kernowpods’ Matthew should not be too impatient. Clarke for a podcast which appeared Hear it here first exclusively on businesscornwall.co.uk, He said one of the biggest challenges Listen to all the latest podcasts at he said: “Aerospace is an industry that is is to plan for the long term, to a time businesscornwall.co.uk, in association expanding. The airport is a great facility when the airport no longer enjoys the with kernowPods.com and has one of longest runways in the benefits of being an Enterprise Zone.

+ 16 Digest www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 A sustainable Businesses can no longer afford to ignore the opportunities presented by the green economy, says Oxford Innovation business future coach Jonet Walldock

Sustain ability in the business. The reduced reliance on fossil fuels, finite materials and long supply chains also makes business less The Low Carbon Economy offers new susceptible to problems with security of business opportunities and new jobs supply. as Government policy and incentives create new markets. The global mar- Marketing the environmental creden- ket for low carbon goods and services tials of your business or products can be a is currently estimated to be worth powerful tool to gain competitive advan- £3.2 trillion and is estimated to grow tage and win market share. As Govern- to over £4 trillion by 2015. ment, consumers and businesses become increasingly aware of environmental With escalating fuel costs, the risks issues they seek to buy from, or work and opportunities presented by climate with, organisations that can demonstrate change, greater competition for scarce that sustainability sits at the heart of resources and increasingly aware and their decision making and have in place concerned customers, robust systems (such business can no longer as ISO14001) to manage afford to do what they “Marketing the and reduce their envi- have always done. Sus- ronmental impact. tainability needs to be environmental at the heart of business credentials of your Winning environ- decision making for mental awards, gaining businesses to survive business or products recognised standards and thrive in the emerg- and using environmen- ing green economy. can be a powerful tool” tal labelling can enhance your reputation and In the Government’s drive towards demonstrate that you are a responsible Tel: 01872 300116 a low carbon economy they have imple- organisation. By providing information on Email: [email protected] mented a range of incentives to reduce how your products are made, and advice www.growcornwall.co.uk greenhouse gas emissions through energy on how to dispose of them, will also help efficiency and renewable energy genera- your customers to make an informed tion. The Green Deal, Feed in Tariff and choice on what to buy and who to buy Renewable Heat Incentive have created from. new business opportunities by stimulating demand for home insulation, renewable The business benefits do not end there; energy installations and the development by improving and marketing your environ- of energy efficient lighting and equipment. mental performance you can also attract and retain high quality staff. The Stanford Legislation relating to waste, water, Graduate School of Business student energy and climate change is increasing survey in June 2008 found that 75% of and business is being charged various MBA students surveyed felt a reputation levies associated with their energy use for ethical conduct was as important as and carbon emissions. The landfill tax a job with intellectual challenge and good escalator is making the disposal of waste salary. to landfill progressively more expensive and improving environmental standards When fully implemented and integrated for water quality requires greater on-site in the business ethos, sustainability saves effluent treatment. money by improving productivity and reducing costs, improves competitive Whilst an increasing cost to busi- advantage by reaching new markets and ness it also presents an opportunity for fulfilling customer demands, and helps to a business to revisit its operations and attract and retain talented employees. Can develop more efficient ways of working. you afford to ignore it? The money saved through reduced energy, water and materials use and lower waste disposal costs can be spent or reinvested

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk Business Clinic 17 The big debate – cloud computing The Pool Innovation Centre is the rather appropriate venue for this month’s panel discussion, sponsored by Bush Telegraph, as we debate the business possibilities and applications of superfast broadband

It was with much fanfare last year probably higher outside Cornwall than it “We’re not looking to replicate what that it was announced that Cornwall is within. we have in Truro,” he said. “We are a was to get superfast broadband and Cornish firm exporting services out, become the most connected rural Everyone on the panel agreed that it and the majority of what we do will be area in Europe. is a good thing, although how and why fed back down the line to Truro, so we exactly was still a matter for conjecture. clearly need to be able to do that in an It was claimed that it will help bring efficient way. thousands of jobs and millions of pounds Accountants, perhaps unfairly, are into Cornwall’s economy. not always seen as the most progressive “A few years ago we invested £25k in when it comes to new technology, but video conferencing stuff and it’s been But beyond the rhetoric, just how will Bernard Pooley, a director at Truro- rubbish quite frankly, because the line Cornwall’s businesses actually benefit? based chartered accountant Kelsall has never been right. Is speed really the answer to all our Steele, can’t wait for superfast broad- problems? band to arrive, and seems to have a clear “The biggest challenge is linking idea of how his company will benefit. our Exeter office with Truro office and This was an early question for a the link drives me mad sometimes. The panel of local businesses at the Pool “It’s not to operate what we’re doing Skype link is terrible, you can forget video Innovation Centre last month, assem- now,” he said, “but to take advantage of conferencing! I’m hoping with superfast bled in collaboration with Truro-based all the internet solutions that become broadband, it will make it much easier to telecoms and cloud computing expert available once we have those speeds. operate our business the way we want.” Bush Telegraph. Speed is very important to us.” Simon Tregoning, chairman of According to Nigel Ashcroft, project Follett Stock managing partner Chris Helston-based holiday lettings business director for Cornwall Development Lingard also has some clear ideas how Classic Cottages and board member of Company’s SuperfastCornwall initia- superfast broadband will help eliminate the Cornwall and Isles of Scilly Local tive, the perception of what we will be some current frustrations as he looks to Enterprise Partnership, was a little more able to do with superfast broadband is expand the law firm eastwards. restrained in his expectations. Photos by Toby Weller by Photos

18 The Broadband Debate www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 The big debate – cloud computing

For him, the most important aspect great schools etc, but the one big ticket isn’t speed but reliability. With 80% that overcomes our biggest problem – The panelists of Classic Cottage’s bookings coming peripherality – is superfast broadband. through its website, reliability of con- Our one connection which makes it the Chris Royden – nection, he said, is vital. same working here as sitting in London, Bush Telegraph New York or wherever. There are places Four years ago he was paying for a lease in London that won’t have a connection line into his offices at £12k per annum, like we will have. but has since moved the website “closer to where the majority of people access it” to “We become more of a sensible an offsite location in Swindon. choice of business base. Most businesses Mark Herbert – attracted to Cornwall are probably in intY He said he had yet to be convinced the knowledge based, high-value high about the economic benefits superfast growth area, and it’s those businesses broadband could bring to Cornwall, we want.” and a clearer message needed to be sent out. “Our business, to some extent, is Tregoning was keen to move beyond an internet business, and if I’m not sure the hyperbole and pointed out that Bernard Pooley – about the benefits, what about the rest of superfast broadband should not be seen Kelsall Steele Cornwall? as the cure to Cornwall’s economic ills, as it can sometimes be portrayed. He “Cornwall is going to said expectations should be managed.

become the best connected “Broadband in itself isn’t the Nir- rural region in Europe” vana,” he told the panel. “‘But it’s sort of Chris Lingard – been spun out that way to an extent, or Follett Stock “It’s here, so let’s use it, but we need at least that’s how the business commu- to be more explicit about the economic nity perceives it. benefits. Less focus on the fact that we have superfast broadband, and more “There’s a danger of expectations focus on how we’re going to use it, and being a bit high, the idea that it is going turn that into real money and real jobs.” to produce something on its own, when Simon Tregoning – actually it’s not.” Classic Cottages Ashcroft asked delegates to cast their minds to pre-ADSL days. “Only ten years Ashcroft insisted, however, that even ago we were on clicky modems,” he the short term benefits of superfast reminded us. “There has been a real step broadband would be palpable to Cornish change. businesses. Barry Wilkinson – “We are now building a world-class He said: “A lot of businesses I visit Office Smart system. Cornwall is going to become the now have 6 or 8 MB going in. What do best connected rural region in Europe. It’s they do with it? They share it among 20 a bit like the M1. When they opened it, just people, and then the whole thing slows two cars went down it. Look at it now!” down. That will all clear because of the speed superfast brings. Ashcroft said superfast broadband Nigel Ashcroft – gave Cornwall the chance to lead for “We’re sitting here now in a building Superfast Cornwall once rather than follow, and will bring with 100 MB, but we’re using just a small real economic benefits. fraction. There are 200 people here online all sharing it and the quality of He continued: “Cornwall has a great service they get is excellent all the way story to tell in terms of quality of life, through.”

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk The Broadband Debate 19 Chris Royden is managing director superfast broadband, and there is a of Truro-based telecoms company Bush wake up to that. Telegraph and a strong believer of the opportunities that superfast broadband “We find in our industry, generally presents Cornwall. speaking people no longer work from catalogues, which historically is the “There are two types of organisa- way purchasing has been. They now go tion,” he explained. “One like Chris straight to the internet. You have young Lingard’s that is migrating outside of people coming from school who have Cornwall and needs high speed com- never seen a catalogue.” munications; and organisations looking to migrate into Cornwall that need high With all the talk of what will busi- speed communications. nesses actually do with superfast servers. So what cloud services is about broadband once they have it, the two is emptying that room and making “Some people coming in might most common words we hear are ‘cloud everything a commodity that you can want to put some R&D down here, for computing’. plug into. And where they plug into it, example. If you a get a bunch of R&D doesn’t actually matter anymore. It’s not guys down here great, but you need high With cloud computing, the panel was tied geographically to that building, they speed connectivity for that.” told, there was no software to purchase could do it at home, anywhere. or install, and it could all be subscribed Mark Herbert, business development to in the ‘cloud’. And all server-based And with the cloud, you don’t need to director at enterprise cloud comput- applications are also stored off-site, buy these fancy (but costly) applications, ing solutions company intY suggested making costly on-site servers redundant. you can pay as you use. that the advent of superfast broadband would further help stem the traditional With cloud computing, businesses can “We run nine servers,” said Pooley. brain drain out of Cornwall. enjoy the best enterprise solutions, but “We have staff who work from home or at a fraction of the cost. from clients’ sites, and this technology On this point, Barry Wilkinson, MD will enable us to reduce our overhead of Redruth-based office supplies dealer costs. From day one Kelsall Steele won’t Office Smart, elaborated: “People are “You have young people be taking everything into the cloud. only leaving Cornwall because there are coming from school who You identify which areas are appropri- no opportunities in Cornwall. ate and gradually move across, and like have never seen a catalogue” Chris, our telephone system might be an “Nigel’s M1 is a great analogy from early candidate, because people working my point of view. Cornwall is full of But for cloud services to operate remotely at either a client’s office or at entrepreneurs and innovative people. effectively, fast broadband speeds are home, will find that the technology is With superfast broadband, what we’re needed. Utilising Pool Innovation Cen- wonderful.” talking about is just an infrastructure, tre’s lightening speed, intY’s Naji Kanaan it’s not actually itself going to bring in gave an effective demonstration on some Ashcroft enthused about Cisco’s any money into the county. of the applications. TelePresence videoconferencing system. “With it all in high definition, after a “The businesses on the side of that A short video conference with col- minute of using it you feel like you are in ‘M1 motorway’ are presently saying ‘why leagues up country was seamless in the same room,” he said. “With superfast would I want to do business with anyone quality; while he also demonstrated just you can replicate that on a laptop or plug in London because I operate here, that’s how easy it was to share large data files, it into a huge plasma screen. too far away from me’. But what you’re working offsite as if you were in the now saying is you can now do that with office. “TelePresence costs thousands for the whole kit, but in Cornwall you will be Cloud computing, said Herbert, also able to replicate that through the cloud allowed businesses more time to concen- at a fraction of the cost, between £5-25 trate on what really mattered. a month.”

“Let’s think about a small pottery busi- Herbert said the cloud is set to revo- ness for example,” he explained. “They lutionise communications. “You won’t have a back room behind them with full need a phone anymore,” he said. “If you of servers doing stuff, emails, storing files, go into Microsoft HQ in Reading, there voice telephone exchange etc. is not one phone in the building. If you start as a new employee, you get given “But they should be concentrating a PC and that’s it. And it’s completely on making pots, not worrying about reliable.”

20 The Broadband Debate www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 ‘Reliability’ struck a chord with the pounds a shot. Herbert pointed out the delegates, with everyone agreeing advantage to companies of being able to that it was of paramount importance. instead subscribe to them through the Wilkinson spoke of his disappointment cloud for about a tenner a month. at the ‘unreliability’ of VOIP (voice over internet protocol). “Do you want to drop all your cash with PC World or keep it and spend it “As a business, we tried VOIP two or out of 30 months, bearing in mind that three years ago and it was awful,” he you’re going to have to renew it anyway said. “And we lost customers as a result. in three years time when they bring out I think there’s a certain amount of nega- the next version?” tive attitude towards broadband as a result of mis-sold VOIP.” “Say you’re a 25-year old computer “You can also buy software in bun- science graduate, you’ve got a job with dles,” pointed out Ashcroft. “You are Royden agreed, saying that superfast Microsoft on the R&D side of things. You also buying future proofing for when broadband made voice on the internet can work in Cornwall and go surfing and they bring out new versions. Business an entirely different proposition. have high speed connectivity and share on cloud is a young business but really all the information you ever wanted, or going to blossom in next 12 months. This point excited Tregoning in par- you can stay up in Reading.” ticular, with many of his team at Classic There is a common misplaced percep- Cottages regularly working from home. tion that because your data is being “Business on cloud is a stored off your premises out of your con- “It pains me to have a telephone young business but really trol, it is not safe. And Wilkinson admit- box next to my server,” he said. “But ted that the concept of cloud technology telephone exchanges have been built going to blossom in next “makes me shudder a little”. to be utterly reliable. Servers are now 12 months” catching up, the only thing been missing “Everything we have at the moment is has been the quality of voice connection. The benefits that cloud technology can captured in our servers in the building so And if superfast removes the problem deliver are palpable for businesses large have total control,” he said. “What makes with VOIP, that would be great and it or small, new or old. Royden pointed out me shudder is that I will have very little allows me to take away my telephone.” that initial start up costs for a new busi- control if I put all my business activates ness in particular can be high and cloud outside in someone else’s responsibility.” “This is not a replacement for a PBX,” can deliver significant savings. said Royden. “And if someone just wants Herbert assured that the cloud was a a phone system, that’s what they have. “If you’re a small business starting in lot more secure than on-site servers, with It’s far more a business tool and a com- Cornwall, you don’t really want to spend most security breaches being internal. munications device. a big chunk of money. A business with “Cloud governance is an emerging topic five or ten people, say, can go down the of debate,” he said. “And there are ISO “But going back to what Mark said traditional IT route which could cost the standards coming in. It will be an impor- about Microsoft; if you’re interviewing a company around £12K for everything tant factor. You will need to ensure who graduate now for IBM, or Cisco, and say including desks, equipment etc, or you you’re buying from is fully accredited. you’ll desk will be there, they’ll ‘say what can spend £25 per person per month and do you mean a desk? I don’t need a desk’. enjoy the flexibility this offers while your “For a company to say it is 99.9% safe, Everybody expects to work remotely and business grows. You get superfast con- you can be damned sure they have a very in Cornwall it’s very important, because nectivity, you have all the enterprise class good backup in place. To have this sort it’s why a lot of people do live here or facilities. It is a very strong message. You of reliability that can mirror this would would live here. can bundle in the hardware as well.” cost you thousands. These are enterprise solutions to small companies at a price Pooley was attracted by the savings you can afford.” his business could make on software by moving into the cloud. “At the moment we’ve got loads of laptops and PCs and each one of those has to have Microsoft Office on it, etc etc. Each one costs a fortune to update. With the cloud it’s automatically updated.” Contact Tel: 01872 245245 Software is infamously expensive, Email: [email protected] with the full Microsoft Office package www.bush-telegraph.co.uk typically costing three or four hundred

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk The Broadband Debate 21 The Jess Billington; founder of treatalady.com provides her monthly round up Billington of new businesses and news for entrepreneurs Bulletin in Cornwall

Introducing….Yan Tan Tether It’s that time of Charlotte has no sales What’s the best thing about year again... pitch, no portfolio in starting a business in Cornwall? her hand and no pre- Charlotte insists it’s “the support The annual Hub Awards prepared answers. Each – other Cornish businesses are so are fast approaching for question I throw at her warm and helpful to one another.” budding young entre- she answers after think- With a background in design preneurs and businesses ing about it carefully. and marketing, it is a natural pro- in Cornwall. The award Charlotte Ryall’s company gression for Charlotte to move into categories are: Entrepre- name is Yan Tan Tether so her own area focusing on design neur of the Year (under obviously my first question is (printed materials, branding etc), 30), Best New Business, ‘what does that mean’?! online (improving presence and Best Green Business “It’s an old English way of website design) and social media of the Year and also, counting sheep,” she explains. “It means one, (custom Facebook pages and practical social Employee of the Year two, three and it represents the three sides of media sessions.) (under 30). Entries take my business: design, online, and social media.” That makes Yan Tan Tether unique is their place by downloading holistic approach. Whereas many companies the form online and “I feel now I have the focus on one specific aspect exclusively eg then finalists go through design, Charlotte is multi-talented and as is to an interview session flexibility to follow true with most women, she can multi-task! with a panel of judges. what I believe” It is unusual to meet a woman who is so good at the more ‘techie’ aspects such as What made Charlotte want to start a busi- coding. When I ask her about this she laughs ness? “I really wanted to follow my own vision and responds “I’m a closet geek and a gadget to use my passion to benefit businesses,” she girl!” She pauses. “Don’t print that!” she says. “I’ve worked for other people for years gasps, a little embarrassed. and I feel now I have the flexibility to follow I smile. Too late. what I believe.” www.yantantether.com A coveted award in the county, the Hub promotes innovation and entrepre- Beat the Loneliness neurship for young people (even the committee are Working from home can You will find it easier to – then you do it again ‘on young – well...under 30; be a difficult and daunt- focus and also to separate the way home!’ does that still count as ing task and sometimes home from work. Avoid • Know when to stop. You young these days?!) It’s the loneliness and lack of working on the sofa! wouldn’t work every hour free to apply and the ben- routine really gets to you. • Network as much as you in an office so why do efit to your business could The biggest thing people can: a variety of online you at home?! be vast. So what are you ask me about is how to but also, face-to-face • Get a pet – almost every­ waiting for? Visit www. manage this and not lose networking helps add one I spoke to was an advoc­ cornwallhub.org for further motivation. a much-needed social ate of this. I have 2 adorable information. Personally I am extremely element that sometimes, dogs that have helped me outgoing and sociable. working alone, we lack. through some of the most At my lowest point I even • Make sure you get fresh insane moments. invited my local postman in air every day by going • Always take a lunch break Got a new business for a cuppa, I was that des- for a walk. Someone also so you are mentally pre- and want to be perate to talk to someone! recommended showering, pared for the long hours featured on this page Here is some of the advice getting dressed, leaving you will be working or simply want a chat the house and ‘walking • Get into a routine – get I have collated from busi- and some advice from nesses who have been there to work’. You arrive back up at the same time each someone who has and done it! at your house and walk day, have breakfast, enter • Try and have a separate through the door as an and leave the office at the been there and done area in your home eg office. It sounds crazy but same time etc so it feels it? – get in touch: an office or spare room. your brain understands it like a real work place. [email protected]

22 Billington Bulletin www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 Party! This year a Christmas party venue that offers: Party! A superb, all freshly prepared menu Business Cornwall has some suggestions for the A menu that has 5 choices in each course office Christmas party season Full party nights, dining only nights or lunchtime The harder you work, the faster time goes by. Well we must be working like Trojans, because it’s that time of year again to start thinking about where to hold the annual fes- A gold award restaurant tive office bash. that has a reputation for superb food We have a number of suggestions from some of Cornwall’s top venues, whether you are after a lively party night, quieter lunchtime affair, or even looking to hold Christmas in January, which is Offers great value for money becoming an increasingly popular way to banish those post Christmas blues. Call 01209 610414 or see And while not wanting to put a www.rosewarnemanor.co.uk dampener on anything, on page 27 we for our Christmas season menu also have some crucial office party do’s and don’ts! Rosewarne Manor, Connor Downs Just 5 minutes from Camborne & Hayle

Add some sparkle to Christmas Party Nights Offering a Christmas Party like no other, The Bay is a chic, the Festive Season with contemporary four-star hotel situated a stone’s throw from the soft sands of Fistral Beach and a short walk from the The 4 Bay Hotel... vibrant town of Newquay. The Bay boasts stylish, contemporary accommodation infused with a chilled-out coastal vibe and award-winning spa.

Party prices rom £24.95pp with 50% off accommodation.

The Bay Hotel Esplanade Road, Fistral Beach, Newquay, Cornwall, TR7 1PT www.newquay-hotels.co.uk Tel: 01637 852221 Email: [email protected]

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk Office Party 23 CHRISTMAS AT ST MICHAEL’S

Christmas Parties Stay with us for free on selected nights! Pre Christmas Lunches Enjoy a day time event 2 courses £14.50 3 courses £16.50 Christmas Breaks Relax and enjoy the spirit of Christmas

Visit www.stmichaelshotel.co.uk/christmas

St Michael’s Hotel and Spa Gyllyngvase Beach, Falmouth, Call 01326 312707 Cornwall TR11 4NB now to book

Christmas at Tregenna… Why not join us this Christmas?

CASTLE HOTEL Come and join us!

St Ives, Cornwall For celebrations to truly get you sparkling this Christmas, treat yourself to a festive, Lunch fairytale experience! Start with a round Three courses plus coffee and mints, £16.50 per person of golf, or relax in our pool, Jacuzzi and sauna before dancing the night away with served Monday - Saturday throughout December our DJ. Visit our hair and beauty salons for some pampering or party preparations, Party Nights or soak in the atmosphere whilst relaxing Three courses plus coffee and disco until midnight over a drink - taking in the views of St.Ives. £20.00 per person Midweek evening With special Christmas lunches starting Three courses plus coffee and disco until 1.00pm at just £13.30pp and our party nights £25.00 per person Friday evening starting at £16.50pp. Christmas parties £29.50 per person Saturday evening also available in January! Now taking bookings for Christmas Day Lunch £59.50 per person

Visit www.tregenna-castle.co.uk or call The Green Lawns Hotel | Western Terrace | Falmouth | Cornwall | TR11 4QJ 0844 875 96 47 for more information. T: 01326 312734 | [email protected] | www.greenlawnshotel.com

24 Office Party www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 HAVE A TWINKLING CHRISTMAS

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Party Night Accommodation available from £27.50pp Rather than slope away into the dark after the celebration, why not stay with us? Relax and rejuvenate after a night of partying in the new Harbour Spa.

To book please call 01736 795221 or visit www.stives-harbour-hotel.co.uk

St. Ives Harbour Hotel The Porthminster The Terrace St. Ives Cornwall TR26 2BN

Christmas Party Nights

Banqueting Room & Restaurant Winter 2011 Throughout December Wonderland enjoy a world of winter wonder and enchantment this Four Course Dinner year, with a sparkling Christmas at the Greenbank Hotel. DJ Party Atmosphere Christmas lunches and party nights are available throughout Crackers, poppers december for parties of any number up to 90 people.

From £24.95 This festive season we also have a number of alternative Free overnight room for the organiser party nights available in January - call us now for details. on Wed & Thursdays parties over 16 Call us now on 01326 312 440 for your Christmas brochure www.penventon.co.uk/party or see details on our website.

Scan the code with Penventon Park Hotel - Redruth your smartphone to view further info T: 01209 203000 online now E: [email protected]

Harbourside, Falmouth TR11 2SR 01326 312 440 [email protected] www.greenbank-hotel.co.uk

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk Office Party 25 Taking The Best of Cornish Sport To The Rest Of Britain

Hospitality From £500 - Table Of Ten

Experience the pre-match atmosphere, Sponsor The Match & Really Put make use of the private bar and enjoy Your Business Name In Lights a three course meal, then watch the game from the best seats in the house. Cross Keys (Cup) December 18th Sunday Plymouth Albion December 24th Saturday Nottingham January 8th Sunday London Welsh January 29th Sunday Bristol February 19th Sunday Moseley February 25th Saturday Play Offs March to May 30th Finals www.cornish-pirates.com For an informal chat about hospitality Call Alex Davies on 01736 335314 For other sponsorship opportunites Call Rudi Grenfell on 01736 331961 Outrageous behaviour: Can you sack an employee if they Could do better: Don’t use the party as an excuse to appraise get completely ratted and make a spectacle of themselves? Be staff on their performance – it’s potentially constructive dis- careful - If you encourage drinking then you can’t be harsh missal if you say the wrong thing while tipsy. on employees if they partake as this may lead to a claim for Unfair Dismissal. Make it clear before you start what is and is Drink driving: You have a common law duty to take steps not acceptable. reasonably necessary to ensure safety of employees. This prob- ably doesn’t extend to making sure they don’t drink drive on Hangovers: Can you dock pay if people phone in sick with the way home from the party but may impact on your business’ hangovers? Yes if you tell staff before the party that absence reputation (particularly if driving a company vehicle). Con- due to overindulgence will not be tolerated. sider providing transport to/from venue (or at least have taxi numbers available). Harassment: Surely a quick grapple is OK? No. You can be held personally liable for the actions of a member of staff (or The Morning After: Don’t ignore complaints about gossip even a third party) who harasses another member of staff, and remember to respect employee confidentiality. In the even if it is outside of working hours. Such behaviour is never recent case of Nixon v Ross Coates Solicitors C was seen kiss- “just a bit of fun”. ing and disappearing with male colleague at the staff party. She announced she was pregnant just weeks later. Colleagues Loose tongues cost jobs: Harassment will include unfortu- speculated over the identity of baby’s father so C resigned and nate comments about a person’s age, race, sexual orientation claimed constructive dismissal and discrimination. She won. or disability. Do not tolerate such attitudes or you could be personally liable. Have a lovely time…

Bah Humbug: What if people don’t want to come? Not all religions celebrate Christmas, so don’t make party compulsory or you could risk discrimination claim.

You’re Simply the Best…: Don’t make potentially binding offers of promotion or pay rises while drunk – you could be Tel: 01872 241 700 bound by them!

Follett Stock Party Favourites - Cut Out And Keep If all else fails try some wholesome party games. Here are some Follett Stock favourites:

Snapdragon: Pile raisins in a bowl of brandy, turn out the lie face-down, head-to-head, holding each other by the left lights, set fire to the brandy, and then try to snatch the good- hand. Hand them each a rolled-up newspaper. Player 1 calls out ies out of the bowl and eat them while they’re still alight. Last “ Moriarty, are you there?”, his opponent replies “Yes”, and the player not burnt to a crisp is the winner. first player smacks him on the head as hard as he can with his rolled-up newspaper, (no peeking). Player 2 then takes his turn. Reverend Crawley’s game: You need at least seven or eight In practice, the game normally proceeds quite quickly to a players, preferably more. You all stand in a circle and link hands deeper level in which one of the players secretly removes his – but not with the people on either side of you, and not both blindfold and just hits his opponent repeatedly over the head. hands with the same person. This turns the group into a huge Proper etiquette in this situation dictates that none of the spec- human knot, and your joint task is to untie it. You work together tators should warn the victim as to what’s going on. to step over each other, crawl under people’s arms, climb through gaps, and so on – all without letting go of the hands Cockfighting: A bit worried about the violence in Moriarty? you’re holding. Try cockfighting instead. You and your opponent lie on your The outcome is truly bizarre: the knot virtually always unties backs, side-by-side, with your feet pointing in opposite direc- into a single ring of people holding hands in a circle (or, occa- tions, and link your right arms at the elbow (ie, your heads sionally, two interlinked rings). will be next to each other’s waists). Then you both lift your right legs vertically and hook them around each other. The Moriarty, are you there?: They say physical exertion allevi- winner is the one who can pull his opponent’s heels over his/ ates stress – see if this works: Two players are blindfolded and her head in a somersault.

If you need a disclaimer before you let your staff loose on the above, just give Follett Stock a ring! All games played at the reader’s own risk.

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk Office Party 27 ConnectedCornwall From leaping out of aeroplanes to attending restaurant launches, no one can say that the Cornwall business networking scene doesn’t offer a diverse range of attractions

Chris Pomfret, chairman of the newly he said, “We want to maintain that And finally, three photos of Corn- formed Local Enterprise Partner- growth and are looking forward to wall’s Smiliest Company – Real Ideas ship (LEP) for Cornwall and Isles of working with businesses large and small Organisation (RIO) – who won the Scilly, spoke to members of the Senior to do just that.” inaugural competition, set up by St Executive Forum on last month, at the Agnes-based denture clinic, Changing Headland Hotel Newquay. Also this month we feature photos Faces Cornwall. from the latest LESW charity skydive, Pomfret explained the structure where a number of local businesses As a result of the win, ten members of the LEP, telling members how they helped raise some £3.5k for Cornwall of RIO were treated to a VIP trip to the could get involved and benefit from the Community Foundation, Cornwall Hall for Cornwall for a drinks reception partnership. Befriending Scheme and Carefree Fos- and tickets to see stand-up comedian, tering Independence. Jimmy Carr. And he had a positive message for Forum members. “I am told that Corn- Meanwhile, it was altogether a lot wall has grown faster in the last ten safer at the St Moritz Hotel near Rock, for years than anywhere outside London,” the launch of its new restaurant Sea Side.

Senior Executives Forum 1 2 3

4 5 6

All captions L-R 1 Tim Bryant (YTKO), Gavin Poole (Foot Anstey) and Mike Reynolds (A&P Falmouth) 2 Sue Bradbury (SBPR), Andrea Hichens (Pirate FM) and Linda Whittaker (Cornwall Community Foundation) 3 Peter Child (A&P Falmouth) 4 Douglas Webb (Cornwall Care) 5 Jenny Rudge (Careers South West) 6 Peter Lamble (Coodes Solicitors)

28 Events & Networking www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 LESW Charity Skydive Challenge 1 2 3

4 5 6

1 Nick Wellstead (TBS Cornwall Planning) 2 Coming in to land 3 Robin Van Der Bij (Ecohouse) 4 Spectators 5 Tim Hendy (Liminal Design) 6 Tom Willoughby (Redfuse Internet)

Sea Side Launch 1 2 3

1 Thelma Sorensen (Cornwall Business Partnership), Gaynor Coley (Eden Project) and Daphne Skinnard (BBC Radio Cornwall) 2 Malcolm Bell (CE Visit Cornwall) and Hugh Ridgway (St Moritz Hotel) 3 Ed Hughes and Jon Humphreys (Sharps Brewery) and Louisa (F&B Manager)

Cornwall’s Smiliest

1 2 3

1 Paula Winzar and Kirsty Wick (RIO) 2 Samantha Webber and Martin Docking (Changing Faces Cornwall) 3 Jack Lathan-Byrne and Matt Duff (RIO)

Business Cornwall Magazine - October 2011 www.businesscornwall.co.uk Events & Networking 29 Thelastword

Mark Wilson – HotelDirect.co.uk

Name: Mark Wilson Most annoying TV personality? Every- Company: HotelDirect.co.uk one on Celebrity Big Brother – but then Job title: Company Director that is the whole point of the show.

What did you want to be when you were What has been the best moment in your young? An artist. career? Some years ago I worked on a development for six months – we What was your first full time job? Account turned it on one afternoon and the Executive at KMP Humphrey’s Bull & same day revenue increased 60% and Barker – a London ad agency probably profit doubled. I’ve been trying to best known for coining the phrase repeat that success ever since. ‘Probably the best lager in the world’. I worked on less lofty campaigns like What has been the worst moment in Butlins – though we did at least get to your career? A moment that precedes blow that up in one commercial. my career comes to mind. My A-level portfolio of artwork was rejected by What is your favourite book? Most of the Ruskin School of Fine Art which the reading I’ve done in recent years was the end of my artistic ambitions. is bedtime stories with my children and it is hard to beat Roald Dahl. What’s the greatest invention ever? Air- Michael Morpurgo and even David craft – you have marvel at the unlike- Walliams would be runners up but not liness of jet airliners. in the Mr Dahl’s league. If you only had £1 left in the entire What is your favourite film? I have quite world, what would you spend it on? A a few of these but I have to say The pencil and paper. I’d draw something Good, The Bad and the Ugly which and sell it. I’ve loved since the first time I saw it about 35 years ago. What’s the best thing about Cornwall? The ocean. What is your favourite restaurant? Kettners in Soho. Burgers, cham- What is the most valuable lesson you pagne and salubrious surroundings have learned in life? I cannot say that – what more could one ask for! I properly live by this lesson but as I get older I think Einstein had it about How do you like to relax? Walking my right when he said: ‘Only a life lived dogs along the coast path in West Pen- for others is worth living’. with and getting in the water during summer. What makes you happy? I think simple pleasures. A joke shared with one of If you could build a house anywhere my children – that sort of thing. in the world where would it be? Cape Cornwall. What makes you angry? Meanness. There is a lot of it about from pomposity and If you could be a superhero, what super- ill-tempered service in restaurants to powers would you like to possess? It has incredible outbursts of road rage. to be flight. Ten minutes would be wonderful. What could you not live without? Sleep (not to mention air, water and Smith’s Who was your teenage pin up? Debbie Bacon Fries). Harry. Collected cereal packet coupons for a big wall poster. My older brother What’s your favourite holiday destina- ribbed me mercilessly about it. tion? Australia though recent trip to Tuscany makes that a close second. Can money buy happiness? Not as such but it can probably buy you more Describe yourself in three adjectives. opportunity for happiness. Older, slower, wiser.

30 The Last Word www.businesscornwall.co.uk Business Cornwall Magazine - October 2011 Next month

In the November issue of Business Cornwall, we will be examining the importance of image awareness and branding for Cornish companies. If you are creative design company and would like to promote your services, please contact Nicci on 01209 718688

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