60 cents | MICA (P) 108/11/2011 18 May 2012

Strong LM Support For C100 M0 Y0 K0 C50 M0 Y100 K0 C15 M0 Y100 K0 Story and Picture by Gwen Sin

eaders and representatives of the by-election at around 12.35pm. The other Labour Movement turned up in droves candidate announced was Workers’ Party’s at the by-election Nomination Day on . 16 May 2012 to show their support to Mr Choo said: "Residents know that we NTUC Industrial Relations Unit Deputy are sincere and they know we are always here LDirector Desmond Choo, the People’s Action for them…What I want the residents to know is Party (PAP) by-election candidate for . that today actually represents an opportunity to Accompanied by Minister for National make a difference. Development and Minister "…We have a strategy and we have done for Education , Mr Choo work for the past 15 months, so it's not going made his way to file his nomination papers at to change." the Nomination Centre of Junior About 28,000 voters in Hougang will go College and was greeted by loud cheers, to the polls to decide their new Member of applause and warm handshakes upon arrival. Parliament (MP) on 26 May 2012. Mr Choo, who was the first candidate to arrive, thanked his supporters before proceeding to file his nomination papers. He's a very good-hearted man. In his usual calm and well-rested Although he describes himself demeanour, Mr Choo, 34, who is also the sometimes as 'how seh kia' – which Executive Secretary of the Union of Security means ‘very young kid’ in Teochew Employees (USE) and the Shell – he's actually very mature and Employees’ Union (SSEU-SHELL), said: "We “competent, and has distinguished are always focused on the long term and it will stay the same regardless." himself in all his previous careers, While he has the backing of the PAP, Mr including his current portfolios in Choo said that he is his own man, running NTUC." his own campaign with the tagline, ‘Always Minister for National Development Khaw Boon Wan Here For You’. This was mentioned in his two-minute speech after being declared as one of the two candidates for the Hougang Continued on page 4 A Targeted And Holistic Approach To Increasing Wages

By Muneerah Bee Mohamed Iqbal n the past five years, wages for most low-wage workers picked up as well as help their employers pay them higher wages. significantly and more members of lower-income households have The second strategy is to focus on raising productivity for specific found employment. occupations and industries, and a key way to do this is through the However, even though the broader group of low-wage workers Inclusive Growth Programme (IGP) led by NTUC's e2i (Employment and have seen improvements in the last five years, Minister of State for Employability Institute). INational Development and Manpower Tan Chuan-Jin acknowledged in The issue of cheap sourcing, especially in the cleaning and security Parliament on 14 April 2012 that the current pay of cleaners and some of sectors, needs to be addressed as the third strategy. MOS Tan explained: the lowest wage occupations is unsatisfactory. “We will be taking steps to support best sourcing for cleaning and To improve the income of all low-wage workers, MOS Tan highlighted security services and also tighten industry regulations and accreditation three strategies to increase wages sustainably. frameworks to raise standards and enable workers in these sectors to Firstly, tap on the Workfare Income Supplement (WIS) scheme, the enjoy better employment terms.” Workfare Training Support (WTS) scheme and the Special Employment Credit to help low-wage workers upgrade their skills and stay in their jobs Continued on page 2 Thumbs Up For Mummies page 7

The Labour Movement, Now Closer To U On The Go! iPhone & iPad Scan here for mobile app My NTUC featuring exclusive content: get the latest news, special offers, merchants listing and a lot more! Android 2 workingfor • labourmovementforall From page 1 A Targeted And Holistic Approach To Increasing Wages When it comes to sustainable wage increase, MOS Tan said that there is a need to avoid extremes of one form or another. He said the seemingly easy option would be to mandate large rises in wages and hope that productivity gains will follow. “At the other end, we could take a completely market approach. We could simply wait for market forces to do the work of raising wages in a tight labour market with minimal Government intervention or tripartite efforts,” he said. Instead, the approach that is taken is a balanced one, which involves deliberate intervention to support raising the skills of low-wage workers and ensure that they get a fair share of the productivity gains. He explained: “It is an active strategy and we are not leaving things to the market, but neither should we engage, we feel, in experiments which will put our workers and businesses at risk.” MOS Tan also said that the low-wage issue is tackled holistically through strategies that goes beyond the labour market, such as providing heavy subsidies for homes, medical, and long-term care as well as various We will continue to work with our measures to improve retirement needs. tripartite partners and press on with our efforts to improve productivity and restructure Productivity Growth Of 2 to 3 Per Cent Per Annum Achievable? our economy. While the Government will do its MOS Tan admitted that it is a stretch target, as most of the developed countries and part, we will also work with business owners matured economies enjoy productivity growth of about one to two per cent yearly. “and unions and workers to ensure that we He said: “However, as most of our industries are operating well below the level of productivity seen in many of these developed countries, and our productivity growth make real progress, so that all Singaporeans, was also relatively slow in the last decade, we have the space to move up, and this is especially our lower-wage workers, can look something that we must and we should do.” forward to better jobs and higher incomes.” It is hoped that achieving the target will raise median wages by 30 per cent in real Minister of State for National Development and Manpower Tan terms over the decade. Chuan-Jin

Work Today, Enough For Tomorrow? Revising Workers’ Are CPF savings enough to meet Compensation Cap the retirement needs of the current cohort of young workers? In the event of a company turning insolvent, a worker In response to NTUC Central can claim the cap of five months' salary or $7,500, Committee member and Nominated whichever is the lesser, according to Section 328(2) Member of Parliament Mary Liew’s of the Companies Act, which was last amended in question in Parliament, Senior 1993. The cap is meant to strike a balance between Parliamentary Secretary (SPS) for the rights of workers and creditors of the company, Ministry of Education and Manpower and ensure that managers and executives do not Hawazi Daipi projected that about receive disproportionate sums of retrenchment 70 to 80 per cent of young workers compensation relative to low-wage workers. should be able to attain the current In a written response to Labour Member level set for the minimum sum in of Parliament ’s suggestion to review cash, adjusted for inflation, by the time they retire. This is after withdrawal of CPF the cap for salary compensation, Deputy Prime savings to buy a home. Minister and Minister for Finance and Manpower He said: “For the minority among the younger generation of Singaporeans agreed that this amount who are unable to meet the minimum sum in cash when they retire, their CPF is outdated as monthly salaries were significantly balances would have been boosted through the Workfare Income Supplement, lower 19 years ago. The Ministry of Manpower will and the CPF would still have helped them own a home. They, therefore, have revise the structure and quantum of the cap by the the option to monetise the value of their homes to supplement their retirement end of the year in conjunction with the review of the income if they find their CPF savings and other resources insufficient.” Employment Act.

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4 workingfor • hougangby-election On the by-election Nomination Day on 16 May 2012, many union and Labour Movement leaders and representatives showed up at the Nomination Centre of Serangoon Junior College to offer their support to NTUC Industrial Relations Unit Deputy Director Desmond Choo, in his quest to become the People’s Action Party (PAP) Member of Parliament (MP) representative for Hougang. Here are some of their well wishes:

Story and Pictures by Gwen Sin

Minister for National Development, Mr Khaw Boon Wan (first from extreme right) was present to Many unions turned up to endorse Mr Desmond Choo. extend his support. Keeping his campaign promises is what Brother Desmond did following the General Election (GE) in 2011. His level of dedication and passion to help people remains as strong as ever. I remember him sharing that ‘the case can be common, but to an individual it can be unique and painful’. With his strong “determination to stay the course in Hougang, I am sure his sincerity and humbleness will be able to win the hearts of many.”

NTUC Women’s Development Secretariat (WDS) Director and Singapore Industrial & Services’ Employees’ Union (SISEU) Deputy Executive Secretary Sylvia Choo (pictured left, clapping)

I came to support Desmond today, as we are one ‘family’ under the Labour Movement. We will need more representatives “like him in Parliament to be a stronger voice for the workers.”

KH Security Manager and Union of Security Employees (USE) member Gary Harris (pictured right, left of the man in red shirt)

I’ve worked closely with Desmond on many occasions. He has always been down-to-earth and never fails to pull up his sleeves to get things done. He is also very intelligent and a good problem solver that listens and is very sincere. I wish him all the best in this “by-election.”

Union of Security Employees (USE) President N Silva (pictured below, center)

Brother Choo, your sincerity and hard work for the residents will be greatly rewarded eventually. You have our support from the Labour Movement family! 加油 (keep it up)!”

National Transport Workers’ Union (NTWU) General Secretary Fang Chin Poh (pictured “above, in red t-shirt)

“Desmond joined the Labour Movement two years ago, and I have had the opportunity to work with him on several occasions. I find him to be an intelligent and sincere person. I wish him all the best in the up-coming election.”

NTUC Central Committee Vice-President and Singapore Teachers’ Union (STU) General Secretary Edwin Lye

6 workingfor • labourmovementforall Positive Outcomes From USE’s First Communications Session

By Gwen Sin Industry Regulatory Department he first Union of Security (SIRD) on the private security industry. Employees’ (USE) The collated information will shed Communications Session essential and deeper insights into might have ended on 12 the security industry, in terms of April 2012, but for Executive the nature of the industry, human SecretaryT Desmond Choo (pictured, resource practices as well as the right), it marks the beginning of his salary range of the security officers in relationship with its members. different organisational entities, such Mr Choo lauded three outcomes as condominiums, shopping malls that have surfaced from the session. and office buildings. The first outcome is the widening “At the interim, we have already of communication channels among heard very good feedback, such as USE members, the management and more training for security officers,” tripartite partners, which allows USE to commented Mr Choo. receive constructive feedback that can More importantly, Mr Choo be worked on. hopes that the three outcomes will He explained: “Opening up the lead to national benchmarks in the communication channels has two security industry eventually. The benefits: firstly, to let members know communication channels, feedback we are there for them; secondly, to and collated information provide an create a source of information so that the Mr Choo added that doing so might be integrated “self-reflection tool for all agencies authorities can start to better the industry beneficial for the security industry. “With more involved” on the state of the security industry through a more targeted enforcement.” empowerment for the security officers, they in 2012. For the union, Mr Choo also said that The second outcome is to empower can better the enforcement on the ground. The the national benchmarks will lead to objective security officers with basic knowledge industry can improve faster as a whole.” ways for improvements year by year, such about their workplace rights and be able to The last outcome is to publicly share as actionable items which are built around a differentiate “what is right or what is wrong” the information based on the first nationwide proper monitoring and tracking mechanism for according to local governmental regulations. survey USE conducted with the Security the good of all security officers. No Stranger To Security Officers’ Woes

His calm yet attentive demeanour at the first He elaborated: “My father agreed USE Communications Session was clearly that the salary for security officers has affirmative when USE members shared slightly improved over the years, but it also candidly about their work challenges. comes at a cost. He and his colleagues USE Executive Secretary Desmond had to work much harder. So, in terms Choo is no stranger to security officers’ of workplace conditions, it has actually woes, as his father was also a security becomes tougher. officer, having worked in the private security “The end users or buyers have also sector till early this year. become more demanding. Not only do Mr Choo shared: “My father belongs they have to provide security services, they to that generation that are generally very also have to provide customer service very hardworking. He thought he should try to do frequently, so that is quite taxing at the something to keep himself occupied, since workplace itself. he was in his fifties and close to retirement “A lot of times, things may not go very age then. well because the management may not “As the barriers of entry are quite low be very well-trained in human resource in the security industry, he decided to try it practices. They don’t have a proper system out with an open mind. The word ‘security’ of training people besides the basic security is also not new to him because he was an and on-the-job training. Because the army captain during his National Service manpower situation is so tight, security (NS) days. officers aren’t allowed to be sent for training “He was in his late fifties when he joined so easily. The retention policy is also weak, the private security industry as a trainer / as it lacks a proper system in terms of supervisor initially. Subsequently, he was proper communication and welfare benefits. tasked to manage several sites, and he Mr Choo is mindful that transformation had to travel about which was quite tiring, dropped from 67kg to 55kg during this period of of the security industry will not happen clocking 14 to 15 hours per day, six days a time. If not for his personal commitment to want overnight. week. When his management learnt about to do the job he had set out to do well, I think it “From my 13 years of experience in the his weariness, they arranged to let him would have been quite hard for him or anyone , I firmly believe that manage one site instead. He was earning to last the distance.” police officers are my best assets. I also about S$1,500 to S$1,600 per month. It was from his father’s sharing that Mr Choo hold the same belief for security officers. “As much as he tried to keep it up, it gained a better understanding and empathy for But in the security industry, there is still a was physically very draining. His weight USE members. distance to go,” he said. labourmovementforall • workingfor 7 Thumbs Up For Mummies!

NTUC Women’s Development Secretariat (WDS) Director Sylvia Choo (second from left), and NTUC Women’s Committee Vice-Chairman and Nominated Member of Parliament Mary Liew (center, in blue top) celebrate Mother’s Day together with the single mums and their children.

By Vanessa Teo Pictures contributed by Singapore Flyer be on the Flyer with her daughter for the first … This is a platform for me and time. She shared that NTUC WDS’ ‘WeCare For ingle mums took centre stage on 12 my kids to get to know other U Project’ has done much to motivate her in her May 2012, as they were honoured families like us, so that we can mingle life. and appreciated for their unequivocal She said: “I have been with the ‘WeCare For and network as well. This forms love for their children. The event was a U Project’ for about two years now… Before I collaboration between NTUC Women’s something like an emotional support joined this, I was always very bored and didn’t Development Secretariat (WDS) and the “group for me, and when NTUC WDS S know what do to over the weekends. But now, Singapore Flyer to celebrate Mother’s Day for SMSes me of any upcoming events, I always look forward to the weekends as I some 100 single mums and their children under I am definitely one of the first few to wait for the SMS to inform me of its upcoming the ‘WeCare For U Project’. join!” activities. This motivates me, and I just want to The single mothers and children, together say, ‘Thank you very much’ to NTUC WDS for with special guests NTUC Women’s Committee Loon Wai San its help.” Vice-Chairman and Nominated Member of Madam Hamidah’s 11-year-old daughter Parliament Mary Liew and NTUC WDS Director Siti Nur Qaidah has also benefitted from all the Sylvia Choo, were treated to an educational activities organised, and also looks forward tour of the Singapore Flyer Journey of to spending time with her mum through such Dreams Interactive Gallery and a breathtaking activities. experience on board the Singapore Flyer, all “I feel very happy joining in the activities, and sponsored by the company. I thank my mummy because she always brings Such activities are not new to NTUC WDS, me everywhere she goes to. Thanks to NTUC and is part of its efforts to provide a platform for WDS, mummy and I can always participate in the single mothers to bond with their children as such events,” said Miss Siti. well as fellow single mothers. At the end of the ‘flight’, the single mothers Shared Ms Choo: “Originally, the intent, and children were also treated to a Mother’s Day of course, is to help this group of single lunch at the Singapore Food Trail. mums regain their confidence and build up their resilience. So, we have programmes for them, and one of the key ones is the bonding It is not easy at all being a single programme, where we want them to bond with mother. But with the ‘WeCare for their children. U Project’, I’ve found great support and friendship. The activities organised It is both encouraging and heart- by the Project have allowed me to warming to know that our single “We know that it is not easy being a single “spend quality time with my daughter, mothers and children enjoy and have parent and there are many challenges… some and I truly appreciate that. I had such benefitted greatly from NTUC WDS’ of them need to get back to the workforce, a lovely surprise today. Thank you programmes. We hope to continue to so they may need a support system. In NTUC NTUC WDS and Singapore Flyer for “do more for the female population in WDS, we feel that it is necessary to provide this planning such a memorable Mother’s Singapore.” support system, so that they know where to seek help.” Day celebration.” NTUC Women’s Committee Vice-Chairman and Nominated Member of Parliament Mary Liew Joining in the celebration was 48-year-old Parvinder Kaur Madam Hamidah Hassan, who was thrilled to 8 workingfor • labourmovementforall

Preparing For Shuntō, Singapore Style

By Roy Ng Labour Leadership Assistant Director, Ong Teng Cheong Labour Leadership Institute Institute (OTC Institute) has undertaken a huntō is a Japanese term translated number of initiatives. as "spring wages offensive". It refers to The ICIR (Intermediate the annual wage negotiations between Certificate in Industrial Japanese unions and employers Relations) and ACIR OTC Institute Director S Thiagarajan shared his experience with participants in one of the ICIR usually in the beginning of March. (Advanced Certificate classes. SThousands of these unions would conduct the in Industrial Relations) programmes are now (3) Understanding Productivity Measurement at negotiations simultaneously with one single strengthened with a segment on evidence- All Levels purpose: better wages, and hence better based wage negotiation, where participants (4) Applying Negotiation Strategies & Tactics livelihoods for their members. learn what information, such as wage and In Singapore, our unions also conduct productivity trends, economic data and Apart from training programmes, OTC ‘Shuntō’ every year, albeit at different time, company’s financial performance and indicators, Institute will also be organising evening talks but with the same purpose. However, with are useful and how to locate them. Also for unions to share their experiences and best inflation trending upwards, there are greater included are sharing of local cases by senior IR practices in wage negotiations. A Community of expectations and pressures on union leaders practitioners. Practice (COP) on Wage Negotiation has also to settle higher wage increments. How then Union leaders can also attend four full-day been formed for union leaders who are highly can union leaders get the best deal for their programmes to muster critical evidence and passionate about this subject to come together members and yet not erode the competitiveness arguments and address common counter- regularly to share and exchange ideas. of their companies? The way to go is to adopt a arguments by employers during negotiation. more rigorous and evidence-based approach to These programmes are: wage negotiation guided by the principle of Fair (1) Sharpening Wage Negotiation – Principles, Unions interested in any of the programmes and Equitable Gain Sharing. Evidence & Applications can contact Roy Ng at 6213-8134 or email To further strengthen union leaders wage (2) Reading Financial Statements for Wage [email protected]. negotiation capabilities, Ong Teng Cheong Negotiation

to Lt Gen (Retd) Winston WL Choo on being conferred Friend of Labour Award

From all of us at

Foodfare-half pg AD.indd 1 5/15/12 11:47 AM labourmovementforall • workingfor 9 My First Skool Opens New Centre At Senja Road By Joshua Joseph TUC First Campus Co-operative Limited celebrated the opening of its first My First Skool (MFS) centre in the Zhenghua division of Bukit Panjang in conjunction with the Jelapang Residents’ Gathering on 12 May 2012. The official opening of the centre Nat Block 654 Senja Road was also to celebrate the launch of the school’s Community Partnership Programme. Shared Principal Aslizawati Aman: “We have always believed in working together with parents and the community for the benefit of our children in this centre. By collaborating with parents, we ensure continuity for children’s learning. By collaborating with our community, we enable our children to enjoy greater access to a variety of resources in the centre’s vicinity.” Member of Parliament (MP) for Holland-Bukit Timah GRC , who was the Special Guest at the MP for Holland-Bukit Timah GRC Liang Eng Hwa (second from left) with Environment and Water Resources Minister Dr Vivian event, said: “I am so happy because it marks the addition of Balakrishnan (second from right) with the children of My First Skool at Senja Road. another new amenity within our estates that have helped to support our young parents here as they bring up their children. “Making your parenthood journey more pleasant, supporting and helping our young parents here has always been the key thrust of our town’s master plan…” In his address, Guest-of-Honour Environment and Water Resources Minister Dr , who is also an MP for Holland-Bukit Timah GRC, gave the assurance to residents that their concerns will be taken care of. “I want to give you this assurance that we will continue to support families, continue to support parents, and most important, continue to invest in your children,” he said. Also at the event were parents Julian and Amy Nash (pictured right), whose child attends the newly opened centre in Senja Road. Said Mr Nash: “Previously, she was at Chua Chu Kang’s My First Skool, and we were lucky enough to be transferred here as it’s actually very close to our vicinity… she enjoys playing with the kids out here and misses school when she can’t go on a Saturday. So, of course, My First Skool is a pretty good school; the teachers are good, and they take good care of her.” Added Mrs Nash: “She has learned more language skills, she has learned a lot of new songs, and it has really opened her up vocally.”

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ᐋ঳οˬᦉ ࣱ౎ሤ౜ଡΘޠˬనҫ

నˬޠሗᐋ঳οˬᦉᄉٽ˿ᐋ঳οˬᦉࣱܲ౎ន਒໗ᡛࢹԣ Ӝࡘᇧ ˬޠNjᇪᏅˬޠNjᤁҮˬޠࣱ  త   ҫὙஉౚ     ڙ ᄉþ ဓ ˬ ÿᭉ ය njФ ᮎࡘᄉࡘయ̯ٿnjˬޠ௅ˠᛠᄉþੇ͂ࡦ˿ὀÿࣻ ᇶ ੆ በ ֖ৢ᫋ ᮎࡘʼὋࡘᇧ˿ឞοˬᦉᄉ ࣱత௅ˠᛠᒯత௅ൢnjٿֆࣱ ପ࣪̀यʼᐯ߿Չழڙ˶ࠕ௦ᐋ঳ማ  ౏ըᴜىԦࡘԊርnjॆܸᄉପ࣪ ˹᫁ౣ။ၶnj ͖ͦࠪᐋ঳οˬᦉࣱ౎ᄉஂ૆Ὑ ࣱ౎Ὃᐋ঳οˬᦉ˝ࢹ͗͗տ֖ þੇ͂ॡਕ៘;͂౎ᄉஂ૆Ὃ  ᝹ஶὋ ᜵ʿ௦ࢹ͗Njஊउ֖ᬷ˞Ҷᠪஊˬޠ᠎М͔ଡΘ᠆ઝ३ᡐᄉ͕ तበڠڰᤋͯஅЙࢹԣᦏథᑞҦ̙ԩnjᐋ঳ο ʻழӨͺὋੇ͂ʿ͗థᤇ ൤Ὃੇ᜵ਕ៘ځᦉ঳ᜆ౏ըᴜૈѢὙþᒬࣱ᣼ %PXOUPXO &BTUˬ ̬Ὃᐋ ঳ ο ˬ ᦉ ໗ ᡛ ˿ ࢹ ͗ ͗ տ ᇪ ̓ ඇʶՏοˬᦉᐋտԢґᐋտᄉஂ૆ ᄉᭉයnjඇ˓̠ᦏᭉ᜵ဓˬὋ ̶֖Ѣnjÿˬޠ֖ ʿ᝶அЙ֖ᐋˉᄉʿՎnjੇ͂ਕҁॡ  ˝˿ਕ៘͗տ֖Мࣱ͔౎ᄉʿ ሎʿपὋᐋ঳οˬᦉ˶ྱѾˠҨþᐋ ڙᒬ៷Ὃࢹ͗͗տ΍ၸੇ͂ᄉ᝹ஶὋ ࣱࡂᄴʽ˿ᤂʹЊnjÿ ঳οˬᦉ൓ˬઙݑÿnjԊ ௐ  ˓ త ᮎࡘ̾Չሗழयյ ᄉΧᩘาҮὋ̯త௅धݼὋඇ˓తٿᐋ঳οˬᦉ  ဗὋᝧԟ᜹Ꮷ̯˖˿ᝌᐋ঳οˬᦉᄉ ᦏథࣳᤁઙݑὋࣲ࠱ࣱ̅తˠ ੆᫁᣾ርnj̈Ү֖কேᄉࡘ᜾Ὃुុ ᛠܷઙݑnj͗տ֖М͔࠱థ఺͗ᡄԨ ᐋڙᐋ঳οˬᦉᒰҦ̅ଡΘழΦ֖ࠃ৻ þ൓ˬၶ֐ͳᰍÿᄉ఺͗njї௦ ᄉ͓᫋᝹ஶὋ˶ӆҾѢᐋ঳οˬᦉ̯ ঳οˬᦉᔈ᠟ЊὋΦథԟҪઙݑᄉ ᐋ঳οˬᦉ঳ᜆ౏ըᴜ὇ࢺὈ֖ᐋ঳ማ˹᫁ౣ။ၶ὇ԾὈРՎ˝ᐋ঳οˬᦉֆࣱࣻᇶาҮˠ ࡘ ఺͗nj ᛠପ࣪̀यnj˓ٽᄉԦࡘԊርnjڙࣱҁဗ

18 May v1.indd 10 5/18/12 4:45 PM   ܪ˹ᐋ঳ݣݘԦࡘማ

ᄇՏӬ̝ݤݤ୅ߔ ୔ܸ᜹௿ᣂʼ൓ऎආ̝ᓫ

ᔴধᘌઐ᥊

ˏ ᛠ ஊ ̠ տ ͟ ਥ အ὇  ࡦὈࣛ ᅋ  ڙՏӬ̝ݤݤԢФߔݘ ࣱత௅ʼӤὋୃʼˆႌణܷ ˓ЇߔԟҪᤇᮉආ̝ᓫาҮnjݜᛪ ୔ܸ᜹௿ᣂὋऎ᣾ʶ൒ྱѾ ᇧὙþੇడፂԟҪ᣾Ф̴าҮὋΒݟڸᄉளҪ ֖ ຣ ᣂ ֖ ี ࠪ ኍ njੇ ڮ஺ Nj ˧ ڣ ᜹௿ᣂʼὋߦߔ͂ᤆ˝ йڙᄉආ̝ᓫnj ආ̝࿸ʼ̝੣҃ͺᄉӴྞὋᛪ᣹ࠪආ ߦߔᦏॡ؝൓Ὃʶ౎Ժ̾ߥ˷ʿʶ ᄉྕnj ಧᄉ̂ྫྷ֖ᝢខధԣὋ̃౎ߦߔ̝͂ ः̶ጒ᧗ᄉҩា˧ܰѢ౎ᤨڙտ͗੆տԢ ˶Ժށܼ˖ᐋࢹ঳͗ڍК  าҮ ᤨචnjÿڙտ͗ҝ˞ࣝᭆࠑᔭށᐋ঳ݣݘ ଍ѢᄉþСܪ˹ᛪᇧὙþᤇᮉาҮॡథ਒˦njආ̝  ᐋ঳ݣݘԦࡘማ˖ ͂ԟҪ˿ᐋ঳ᄉüСক৥ý᝟ѲὋࡂਕ ক ৥ ÿ᝟ Ѳ Ὃᄫᄉ௦᤯᣾ՉᮉาҮࣞ ࿗በnjݣݘԦࡘुڱॡ̠ܲᦏСॶ үӬ̝ݤݤԪ३˝ځҁᒬࣁࣲʿߣӬὋ ᫁షገሖᛪᇧὙþੇ͂ᄉФܪܪ˹ݜ͂ὋᴁҴݜ͂ᴁᡐҺචፘ፝Փґ᣿ ማ ᤈnjੇ͂࣎భల౎ፘ፝˝ݣݘ͂ˠҨ ˖ʶᮉ˞᜵าҮ௦ҪुӬ̝ݤݤ֖ ఝܲథ਒˦ᄉาҮnjÿ ߔݘᄉѕᐐҦὋᝧݜ͂ˀߔݘतበఝ ள ̝ࠚᄉСጆnjӬ̝ݤݤࣲʿኤӬὋ᝴֖ܪ˹ᤇᮉၿᐋ঳ݣݘԦࡘማ 

୔ܸ᜹௿ᣂʼ൓ऎආ̝ᓫnjᤇᮉڙ୔ܸ᜹௿ᣂᐎՋˠҨᄉආ̝ᓫ ܲॸᮋѢܰࢹͺὋઝ᠆ᠽᨐШᐱߔݘ షገሖ὇ࢺ̃Ὀ֖ᭆࠑᔭ὇˖ᫍᆀԦὈˀӬ̝ݤݤԢФߦߔڸҪ ݜ͂तበ าҮ࠱ҪुӬ̝ݤݤˀߔݘᫍᄉѕᐐҦnj˝ܪ˹ѾาҮὋʿͭᝧӬ̝ݤݤథ఺֖͗ ᄉ᠉͉njݣݘԦࡘማྱ థᭉ᜵ௐᑞࠬڙ᜹௿ᣂ̯ᰳቆऎᅉభள ᡐஂବᎩፎὋᝧݜ͂ڮ˱ߔݘ ᄉ ক ৥ ÿ᝟ Ѳ Р ˠ Ҩ ˿   ᮉ า Ү Ὃ৻Ԣܪ˹ໜ๑᮲௿ὋᤆଡΘБ᠟ᮿ҅Ὃᝧ යବүnjÿ ߔݘԟҪ˿ᐋ঳ݣݘԦࡘማڸҪ ආߔ͂Р̙Ӥᮿnj  ᄫґРథՏӬ̝ݤݤԢФ ᤇᮉ᝟Ѳnjᒬ    ࣱ ଍ ᛠ ᣼̬ὋþС ՏӬ̝ݤݤԢՏЇቧnj

અγ߿య࠮ᬖ Ջጝࢹԣథγᬩ

ࢹԣ-JN ,JBOH 4FOH὇ ३˿ЊᄉᠸϩὋࠪ൤Ὃݜᛪᇧ᭣ހౣॆ ᐾ᥊ਕ౿቉ཨᤱ ࣡ਕ༎ᐋ঳ՋጝԢ஘ࢹӬͮࠪ̅ݜځࣱʿࣳڙࡦὈ Ὃ ͂ʶࠑ̠ᄉࣞүnjڠ˧ௐὋᬓ˿႐ፋࠑ̠ʶ˓ಟᢵˆ Ф̴̣˥ᦏ෤థnj᥋ߓ.BEBN 1IVB  ౣܹܹឬὙþγᬖМՂ᜵යੇ୅ࣛ Եݝ࿗ᒬ੽ઝᡐཱᮎʻ˓ߦߔᄉ ፆު᝼˹֖ੇʺܺᄉ൪̑᝼௙˹Ԝ ᠉͉nj ႁឯူᠸnjᠸϩ᧚ܷܷђᣏ˿ੇ͂ࠑ ᆀయЮࣞүੇ͂ʶڙᥪஊᄉՋጝ ऐᄉፂ฿᠆ઝὋڸౣࢹԣၶґ௦ளҪ  ൤ ὋੇᴁҴ੝థՋጝ ځࠑ ນ ᣾ ᬱ С nj ڙ ᥪࢿὋඇ త அ Й Ӝ Ӝ     Њ njݸ ߔ ᥵᧖ᄉᤙ;ᡓࣉࢹͺὋᠽԨඇ࠴ௐ Ԣ஘ࢹ˶᠓˻߿య̠࠮γᬖnjÿ ЊᄉࢹᠪὋᛩ᠚ࠑၸnj  ᐋ঳ՋጝԢ஘ࢹӬͮᎷ᫁вጩᛪ ਒ڙࣱࣂ˝Ф ᇧὙþᐋ঳ՋጝԢ஘ࢹӬͮ࣎భڙᥪஊڸ੝ࣳளҪ  ᐏឯᄉՋጝࢹԣ᠓˻˿ᔭऔᄉᬶͳ ܰৰхԦၶௐὋ߿య̠࠮γᬖࠪՋጝ ߿య̠࠮γᬖὋͺ˝ᮨܰᄉᬷͿለ Ԣ஘ࢹథ੝ࣞүnjᤇᮉγᬖᄉγ᠟ͯ ԩγ˧Ѵnj घὋඇࣱԵᭉЊnjÿڙѽὋౣࠑ੥ ࢹԣᄉ٨Ᏹ  థТᡙઅγᄉՋጝԢ஘ࢹὋឯ̝ހክူࡎଋҁౣॆ  ௐὋΦԀ҈ଡᧇౣܹܹՓγᬖМՂႁ ˙ͮ̅ᐋ঳ࡂˉˀᐋᑞ˖ॶᄉՋጝԢ ౣࢹԣʿࣳᤱˆՐὋ̝ᒬҁౣࠑ˝᥋ߓౣܹܹଡΘବүnjڙឯူᠸnj੣ ፝ Ҩ ߸ ˧ Ր Ὃౣ ܹ ܹ Р ᖌ ஘ࢹ˖ॶಉលnj ՋጝࢹԣԢ஘ࢹӬͮᎷ᫁вጩ

18 May v1.indd 11 5/18/12 4:24 PM ׫͈D].*$"὇1Ὀ ࣱత௅ བཉஂ૆షυࣻ ԟҪՐຠᛩᤤὀ

̠ඞᛠҮЖՐຠᛩᤤϊᤤ̠షυࣻnj

ᛱॶᇶለ

ଡՏ௅ॆܸҁଡՏ˖ॶ˝షυࣻҪෳ੩චnjڙࠑԦࡘᦉ᫁᝴஠ᤉ὇ԾʶὈˀஂ૆Ꮷڍ ᓡnjᙉཨథௐᒬሥüՐၶ̲ýὋͭࠃؒڠॶ̴  ᣾Ԝᄉ̂ˉ֖ဗ̬ڙᬄʼ̴᭣࣡੆ཿ֖ᑞ࣯Ὃ௃᝶ ଡՏ˖ॶဗ ᄉᐋ঳ࢹͺ˖ᦏథ౔Ѣᄉᛪဗnjڙࣱత௅੆Ꮕፆ᫲ᐐᬶڙࢹᤁᮖ᛽֖ஂ૆Ꮷ͂ ࠑԦࡘᦉ᫁᝴஠ᤉڍὋ˝ՐຠӜᛩᤤϊᤤ̠షυࣻҪෳ੩චnj úڣ ࠃڙࠑԦࡘᦉ᫁᝴஠ᤉ֖ஓᐱᦉ᫁ဌ။౔ᬗՎషυࣻʶᡐڍ௅Ὃॆ  ڱᤤधݼᒯ̬Ὃషυࣻʶᄯܷڍᴜ࡯ѹጞߥᬒὋᤫյଡՏ஠͇nj  ࣱ̯К షυࣻ௦ኃʶͮક᣹ଡՏ˖ॶᄉϊᤤ̠nj̴ʶѢဗὋԀ҈ल౎ඞ͔ ߵባᤤ੽ឲnjੇᄰζ̴ᄉន਒֖ᘾॶనҫὋ࠱ᑞᡄ  Ὃࣲ˄ጬጬʼґ́ᅋ̴֖ଦ੣nj ३ᤤඞᄉॶnjܥᄉབཉ൓֏֖ଁ  ࡦᄉషυࣻ௦ᐋ঳ࢹˉСጆᎷҝᎷ᫁ὋЩ͉γ߶ˉᬷտᐎՋ͗Ԣ ࢹˉˀనҫˉᬷտᐎՋ͗ҝ੯ᛠማ˹షገሖڸúளҪ థူܪ᠉᠆˶ࢹ͗̂ҫழ᭦Ὃ̴ڙᬷտᐎՋ͗ᄉ੯ᛠማ˹njܦᙝڸளҪ ᜹ࠢᄉ̂ࠁnjڣࢹᠪူ̂͗NjᇪӜԟˀ֖ҶҮҦࣉڍСК  షՎংὋᤇʶࣱܲ౎ᄉҰҦὋՐຠࡏඞʶ߿ᄹ ᝭Ꮷ᫇Ԣ̴ᄉᤤӜክူူএௐὋ̴̾ʶ᠕ࣰ֖ᄉឥචᛪᇧὙþੇ͂ॆ  ᐿՐஂ૆;ὋڙՓ౎Сซ᫁యԦࡘὋʿ᝶Ԧၶ͉ʹৰхᦏʶಧnjÿ ҁ˶ਕԩҁnjஞ˓ࢹᤁܷࠑऐᦏ ባᤤࢹͺழ᭦Ὃ̴ᛪᇧᒬࣁᙉཨ̼ᛪ̠ඞᛠҮЖԟҪᛩᤤὋͭ࠱૊ Ҫෳὀڙ  ڸ᤯ࢹԣᐎՋ͗ማ˹᫁ᔴຌ̓ڍᒬࣁᄉழय́Ԩඞॶnjᤇ൒ᄉባᤤಕឥ௦Ὑþௐ҈˝৥నҫÿnj úКཱ  þᤤඞ͂ᅻ᥊ੇ͂௦ᄽនᄉὋ˶ᅻ᥊ੇ͂ௐ҈˝̴͂నҫᏪੇਆ նឃᤤඞὋ̬ܸ̼ᛪᄉ௦இԪၶาᄉᓡ఺njÿ  షυࣻˏࣱґҪЙࢹᤁὋੇథі൒ˀ̴Р̂ ڙᤇ᧖ᏯᏲ˿˓తὋੇ͂ᄉࢹͺ࠱ ᄉ఺͗njੇᝢ˝̴௦˓ᐒ௙Ꮺᄽនᄉ̠njᇶਜ̴ڙ˶þੇ͂҃߿˿ʶݒባᤤን႔Ὃ  ज़࣡ʶಧὋʿ͗இԪnjÿ ᤇ൒ᛩᤤ˖ʶѬᮊѽnj֖ ஓ࣍ᐎՋ͗ማ˹᫁ᠺॳཾڸՐຠӬᤤӜРథʹՏՋಪᤤඞnjషυࣻᄉባ́ࠪ੣௦ࢹ̠Ж úளҪ  ᧖ܲʶՏࢹᤁᝫտnj͗ڍᄉழᕥԦnjత௅ባᤤପ௳௅Ὃੇ͂యᄲ

ኃᮅ ᄇՏӬ̝ݤݤ୅ߔ୔ܸ᜹௿ᣂʼ൓ऎආ̝ᓫ

ĝJ1IPOFԢJ1BE .Z/56$੣఺ःၸርयὙЮࠓӉહᐋ঳ణள๖োNj͕৻Njԟˀ׷ࠑኍnj "OESPJEğ

18 May v1.indd 12 5/18/12 4:24 PM