ONLINE TRAINING CONTENT Contents

HEALTHCARE HOSPITALITY NETWORK ONLINE TRAINING CONTENT Contents 60 Second Skills . 3 Mindfulness . 107 Bloomberg Game Changers Series . .8 Online Social Presence . .108 Communication & Social Skills . 16 Personal Development . 111 Conflict Management . .24 Policy & Compliance . 117 Customer Service . .26 Project Management . .125 Cyber Security . 31 Sales Mastery . .126 Diversity & Inclusion . 34 Sustainability . 131 Finance Skills . .37 The Care Certificate . 132 Food Hygiene . .39 The FCA Collection . .135 Health & Safety . .40 The Housing Collection . 136 Health & Well-being . .48 The Retail Collection . 137 Hospitality . .53 Toolbox Talks . 138 Human Resources . .55 Courses Offered in French . 141 IT Skills . 74 Courses Offered in German . .144 Management . .85 Courses Offered in Spanish . .149 Marketing . 105 Complete Course Listing . 156 CONTENTS | 2 60 Second Skills Inclusive Leadership 1 .0 Habits 1 .0 60 SECOND SKILLS LH03001 60 SECOND SKILLS LH03005 Want to know how to get the most out of your team? Find out how to eliminate bad ones and foster good ones Specifically, the ideas from their brains? Sounds like you need with this 60-second course. Inclusive Management. This course’ll show you how. Duration: 1 minute Duration: 1 minute Personal Development–Networking 1 .0 Personal Development–Mentoring 1 .0 60 SECOND SKILLS LH03006 60 SECOND SKILLS LH03002 Personal development and networking tips in 60 seconds. We show you how a mentor transfers knowledge and practical Duration: 1 minute skills to a less experienced one – a mentee. Whether formal or informal, related to youth, education or the workplace, Leadership and Management– mentoring can have several positive effects for everyone, such as behavioral, health, motivational, and career benefits. Learning Styles 1 .0 We aim to show you how. 60 SECOND SKILLS LH03007 Duration: 1 minute You might have come across Visual, Audio and Kinaesthetic learning styles in some dodgy work seminar where you do Personal Development– trust falls and other fuzzy teamwork exercises. This 60-sec- Self-Limiting Beliefs 1 .0 ond course is going to introduce you to the real theory behind how these learning styles work, and how you can use that 60 SECOND SKILLS LH03003 information to maximise your and your team’s learning. Self-limiting beliefs are ideas we have about ourselves that Duration: 1 minute hold us back, like we’re not capable enough to achieve our goals. Why do we have them? Could be fear of failing or Leadership and Management– rejection. But by using them as excuses not to take risks, we think we’re avoiding failure. But really, we’re just not giving Innovation and Culture 1 .0 ourselves the chance to succeed. To avoid them, take this 60 SECOND SKILLS LH03008 course. "When you innovate, you’ve got to be prepared for everyone Duration: 1 minute telling you you’re nuts”. So why bother? Because if you’re not doing something new, people – customers, staff – will Personal Development– get bored. This 60-second course will outline the benefits Personal Branding 1 .0 and dangers, as well as the best ways to foster an innovation culture where you work. 60 SECOND SKILLS LH03004 Duration: 1 minute What do Richard Branson, Oprah Winfrey and Bill Gates have in common? They all have a personal brand. This course shows you how to develop your personal brand.. Duration: 1 minute 60 SECOND SKILLS | 3 Health and Well-being– focused content, video pitches are the ideal way to explain to Work and Life Balance 1 .0 potential customers exactly who you are and what you do. Duration: 1 minute 60 SECOND SKILLS LH03009 Work and life balance is an expression used to describe the Health and Well-being–Positive time we divide between our work life and our home and Thinking 1 .0 social life. Often, the balance can be tilted too far one way. 60 SECOND SKILLS LH03013 Sure, it’s important to do a great job at work and to progress in our careers. However, it’s bad to forget the other aspects Bet you think that some people are positive, and some people of your life that deserve your time and attention. You know are negative. And that’s the end of it, right? Well, not exactly – the other ones that make you happy. We’ll highlight some true. A positive mindset is something you can choose to have. downsides of an unbalanced life, and advise you on how to And luckily, there are plenty of ways to achieve one. And make some changes. there’s no end to the benefits it has. Duration: 1 minute Duration: 1 minute First Aid–Primary Survey 1 .0 First Aid–Bleeding 1 .0 60 SECOND SKILLS LH03010 60 SECOND SKILLS LH03014 We all like to think we’d know how to react if we found Bleeding can make us uneasy. It’s not just that it’s kind of someone in serious danger. But if it actually came down to it, gross, it’s also that some of us are unsure of how to handle would you actually know what actions to take? And in which it. Don’t stress – we’ll tell you everything you need to know order? Don’t worry. The Primary Survey is a first response to to handle blood, so if the time comes, you’ll have all the right finding someone in a potentially life-threatening situation. info. And we’ll explain it to you in a straight-forward way. Give us Duration: 1 minute sixty seconds, and afterwards, you’ll know what to do in a frightening situation. Marketing Hacks–Building Duration: 1 minute Brand Loyalty 1 .0 First Aid–Secondary Survey 1 .0 60 SECOND SKILLS LH03015 60 SECOND SKILLS LH03011 Building brand loyalty is a tricky thing. You see back in the old days, satisfying consumers’ needs was simple. All you When you find someone in potentially life-threatening dan- needed to do was keep prices low and your service reliable. ger, there are several steps you should carry out. Now you’ve However now, with increased competition due to the use of figured out the Primary Survey, you’re halfway there. Time online shopping portals, it’s harder than ever to instigate for some more knowledge! This course is about the Secondary strong brand loyalty and customer retention. Though fear Survey, and will detail the steps you should go through once not, in this 60-second course we will go through what you you’ve carried out the initial emergency steps when finding and your company require to inspire brand loyalty. someone who needs help. Duration: 1 minute Duration: 1 minute Marketing Hacks–Word of Mouth Marketing Hacks–Video Pitches 1 .0 Marketing 1 .0 60 SECOND SKILLS LH03012 60 SECOND SKILLS LH03016 Sitting through pitch meetings can often be the worst. Dull, rambling and usually by the end you’ve forgotten what’s It’s been said that “there no such thing as bad publicity.” Well actually being pitched. However, it doesn’t have to be this there is, if you have a terrible experience with a certain brand, way. Video pitches are one of the most effective and reliable you’re going to tell people and more importantly, they will marketing tools at your disposal. With short, simple, and listen. According to Nielsen, 92% of consumers will believe recommendations from friends and family over all forms 60 SECOND SKILLS | 4 of advertising. So, positive word of mouth is really rather Leadership and Management– important for any business. This course introduces you to the concept of Word of Mouth Marketing, as well as some The Key to Delegation 1 .0 new concepts, which will be invaluable to anyone looking to 60 SECOND SKILLS LH03020 market their brand. Given that delegation is one of the most important business Duration: 1 minute skills it’s a wonder that people don’t do it more often. This course has been designed to give you the knowledge, skills Marketing Hacks–Increasing and confidence to get you delegating right away so you can Your Brand Visibility 1 .0 start to benefit from this crucial business skill. If you ever catch yourself saying “I could do it quicker myself,” this 60 SECOND SKILLS LH03017 course can help you. You’ll discover new techniques used Brand visibility is the process of a brand entering the by the world’s most successful business people and perhaps subconscious mind of a consumer. Kind of what a hypnotist more surprisingly, find out why you need to have monkey does. The difference being brand visibility convinces people management skills. to pick a certain product over others. Brand visibility is Duration: 1 minute about increasing the awareness of your brand in the minds of consumers and is determined by how much it’s being seen, Health and Well-being–Letting read, and shared on social media, as well as the traditional channels. In this course, we will show you why brand visibil- Things Go 1 .0 ity is so important to your business and what strategies you 60 SECOND SKILLS LH03021 can use to increase your brand’s visibility in order to expand Let’s not lie–life can be full of disappointments. Things go your customer base and generate new sales. wrong, people let us down, and we mess things up. But, we Duration: 1 minute don’t need to always need to make a huge deal of it. The sooner we accept we can’t affect and change everything, the Health and Well-being–Avoid better our lives will be. It’s not a strength to hold onto anger; Burning Out 1 .0 it’s a strength to let go of it.

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