FIRST QUARTER 2017 – Edition 14 INTERNAL NEWS, EVENTS, BUSINESS, COMMUNITY & EDUCATION! CARGOchat DOMESTIC Overnight Express – route Secure, safe and speedy Our Overnight Express service to and from Durban meets the needs of couriers for safety, security, speed and convenient timing. “Clients tell us they favour air over road because the transit is quicker, “ says Lenishia Naicker, BidAir Cargo Regional Manager for KwaZulu -Natal. “They have more time to collect cargo before hand-in and they appreciate the earlier hand-out. Also, their customers appreciate the containerisation aspect with its security, less handling and greater certainty of performance. Cargo care, reduced handling and greater security reduce hidden costs such as insurance premiums and operational time and involvement in risk management. Road transport risks range from loss through pilferage or hijacking, delays through traffic accidents and extreme weather (yes,even snow and ice during the winter).” To keep the service cost-effective, the older aircraft has been replaced with a leased Antonov workhorse with the capacity to handle growing volumes. Key Accounts Manager at BidAir Cargo Durban, Rixon Moodley sums up why air beats road hands down. • The tightly-managed airport security reduces exposure to • Air is far faster at moving a shipment from Durban to damage or theft and other destinations in our network • Online tracking permits clients to follow the status of • Quick transit times eliminate the need for cargo staging as consignments it can be cleared and delivered to customers immediately Clients are reminded that Overnight Express is • The short hand-in times are designed to allow clients and complemented by 115 daily flights on our Same Day Express their customers more time for collection while still making service serving all major and most secondary airports. In other the cut words, we have a round-the-clock option for all movers of • The Overnight Express dedicated freighter has reliable express cargo offering the fastest transit times, cargo care, departure and arrival times security, reliability and cost-effectiveness. O R TAMBO HEIST The multi-millonrand cash heist at made off with an the express logistics chain to continue O R Tambo International Airport is a estimated one-and-a- to enforce measures designed to protect wake-up call for everyone in our industry. half tons of electronic premises and cargo against safety and We must never relax our vigilance and goods in crates. There security threats. security checks and procedures. have been a number of While there is little we can do about The latest shocking airside robbery other disturbing incidents. risks to cargo vehicles on the roads, comes just five months after a gang It is the responsibility of all players in Continued on page 8

First Quarter 2017 – BidAir Cargo Chat 1 NEWS The PetLounge Dear PetLounge – Delight for Pets and their Owners

As more families discover their pets people has made The PetLounge the can join them when travelling by air, South African market leader in pet the PetLounge continues to expand travel. with more outlets and more journeys. To accommodate this continuing The secure, tranquil, air- growth and to develop our services conditioned comfort of the lounges further, we have made important and transfer to the aircraft and the appointments to our management caring, specialist expertise of our team. Say Hi to Bunny – visiting Durban for a New PetLounge Product Manager few days. Natasha Willis has been appointed PetLounge Product Manager. While she is based at Airport she will travel nationally to ensure consistency of service. Her brief is to continue to develop the quality of the PetLounge service and the look-and-feel of the facilities which prove so successful with owners Suki the kitten and their pets. The PetLounge provides enjoying secure, comfortable airport-to-airport love and affection from travel for dogs, cats, birds and other Shahiema pets in this fast-growing segment. She Moos at the will also extend relationships with other PetLounge stakeholders in the pet travel sector. Natasha developed her service skills and knowledge as Key Accounts forward to ensuring that the PetLounge Manager. Having proved herself popular product continues to evolve and offer with people, she now moves on to our substantial value to our VIPs (Very most demanding customers - pets. Important Pets) and their owners”, “As an animal lover, I am looking says Natasha.

teamwork, “The best part is to see safety and the joy of pets reunited customer with their families - this relations. is priceless.” Now she is putting her To boost the success and growth of experience our PetLounge service, Chivonne to work to Pretorius has been appointed make sure Operations Manager. that pets are Animal-lover Chivonne was a safely and pivotal part of the “Noah’s Ark” team comfortably which orchestrated a charter flight of flown around . “Families wildlife to the Far East in 2016. She can rest assured that their little Who said snakes couldn’t fly? They sure can has excellent skills in communication, darlings are in good hands.” through the PetLounge

2 BidAir Cargo Chat – First Quarter 2017 NEWS

“It was with pride and absolute joy to hear that Dodge has wooed and charmed all the staff at the OR Tambo PetLounge on Friday! I immediately notified his new Daddy, Lyndon that he really got himself quite a Casanova.

- Marizanne Ferreira from Animal Welfare Isabella heading back to Pretoria Peanut enjoying all the attention after her holiday in Cape Town. at the Cape Town PetLounge. Visit our Facebook page at https://www.facebook.com/bidairpetlounge/ Pet Welfare, Security and Comfort Being strict to be kind Since the welfare of your pet in The CORRECT container has of the approved type of travel crate transit is our overriding consideration, Handles for easy carriage (shown here). Our pet-loving staff the PetLounge strictly enforces are not permitted to accept for travel regulations and the requirements for any crate or container that does not secure, approved travel crates. This comply with these requirements or is to ensure that your pet travels in has been modified. We cannot accept comfort and safety. We comply with Secure crates with modifications because our door lock international and local regulations staff are unable to judge if they are and practices to ensure your pet has Ventilation beneficial or a risk. openings an enjoyable journey and arrives at Door hinges and It is vital that you check you have Screws and locking pins to destination in tip-top condition, ready not clip-ons extend minimum the correct travel crate before you 1.6cm top & bottom for a joyful reunion. arrive at the airport to avoid any The pet must still be able to stand up and turn Central to this compliance is the around comfortably in the container without its disappointment. head touching the roof. correct type of travel crate to keep With the correct travel container Containers must be leak-proof along your pet secure and comfortable. with a raised water bowl and absorption and the air-conditioned PetLounge When making your booking, please material inside the container. No other network, your loved one is guaranteed objects are permitted inside the container ensure that you are in possession a comfortable and secure journey.

The PetLounge Bus Passengers flying out of O R Tambo International Airport may be lucky enough to travel on The PetLounge themed bus from airside to aircraft and vice-versa. “The idea is to remind travellers that Natasha Willis, PetLounge Product year on kulula.com and whether they are flying on business Manager. BidAir Cargo founded the for families, breeders and animal for a few days, on holiday or prior PetLounge in 2011. welfare organisations. Pets travel to re-locating, they can arrange for Six years on, The PetLounge moves to and from secure, air-conditioned their pets to accompany them,” says over 40 000 pets domestically every PetLounges on the Republic’s airports.

First Quarter 2017 – BidAir Cargo Chat 3 NEWS Charter to Mexico

When Turner’s Shipping approached BidAir Cargo with 48 tonnes of delicate high-value cargo bound for Mexico for BMW Robotics, planning began around a charter flight. “Our clients are familiar with the advantages of using our same day and overnight express services. They may, however, be unaware that our resources, expertise and equipment can also be employed for receiving, handling and assembling cargo for charter flights,” says Chief Commercial Officer, Roy Solomons. “This is a cost- effective and efficient solution which embraces appropriate packing and cargo care at our O R Tambo logistics centre.” The urgent cargo moved on a chartered Boeing 747 freighter from National Aircraft Corporation. It arrived on time in perfect condition.

4 BidAir Cargo Chat – First Quarter 2017 NEWS Air Cargo Africa

BidAir Cargo was prominent with a 29 African countries and 32 overseas impressive growth in their economies. stand at this year’s Air Cargo Africa from countries. These are areas where BidAir Cargo 21 to 23 February at Emperors Palace in “There was particular interest in our can offer value and representation to Ekurhuleni, in the shadow of O R Tambo sector,” reports Roy Solomons, Chief clients and airlines from around the International Airport, Johannesburg . Commercial Officer of BidAir Cargo. world.” The theme was “Air freight in Africa: “Express remains the fastest-growing Awards went to: Qatar Airways Cargo Building tomorrow’s market today”. It segment of the transport industry. - Global Cargo Airline of the Year; Saudia attracted 533 global industry decision- Moreover, our region is attracting Cargo - International Cargo Airline of the makers as registered delegates and attention because many of the sub- Year in Africa; Ethiopian Airways Cargo - over 3000 trade visitors from across Saharan African countries are posting African Cargo Airline of the Year.

BidAir Cargo will be flying the South African flag at Air Cargo Europe in Munich from 9 to 12 May

O R Tambo Cargo Development Air Cargo Africa 2017 O R Tambo International Airport “Our cargo facilities are running expenditure in mind with regard (ORTIA) has announced a major at close to capacity, so we have to a midfield cargo terminal, but expansion of its cargo facilities with started to engage with the sector there is also going to be significant the proclamation of the first phase about its infrastructure development development of the western of 43 ha of industrial zoned land set needs,” said Ortia general manager, precinct of OR Tambo International to be completed this year. Bongiwe Pityi.“We have major capital Airport.”

First Quarter 2017 – BidAir Cargo Chat 5 NEWS Africa Outlook Pets. Souvenirs. Sculptures. Diplomatic Cargo. Perishables. General Cargo As evidenced by attendance at access to our established network and With operations in Dar-es-Salaam, Air Cargo Africa, the world is contacts, plus servicing cargo agents Kilimanjaro and , BidAir Cargo demonstrating great interest in Africa and owners on their behalf. serves the cargo interests of Tanzanian and its economic opportunities. “In conjunction with our Ground carriers fastJet and Precision Air. BidAir Cargo plays a pivotal role in Handler in Zimbabwe, we are able fastJet operates Airbus 319s and a facilitating growth in trade. For our to book and manifest cargo on the leased Embraer E190. It flies to domestic principals, the airlines, the attraction best suited carrier to Johannesburg airports and over-border to and is our comprehensive network and for delivery or onward carriage to . From Harare it serves Victoria intimate knowledge of Southern and domestic or international destinations. Falls and Johannesburg. East Africa business. For clients and We provide the necessary data for The Precision Air network embraces their customers, there is access to planning and costing purposes on towns within Tanzania, using its fleet of safe, secure and reliable transport any potential shipment. Our personal ATR aircraft. It also flies over-border to on quality carriers. service also embraces full post- . François du Toit, Regional Manager, flight information up to arrival at final BidAir Cargo Operations Manager, Zimbabwe explains: “We offer various destination.” Dominic Pallangyo says there is cargo airlines an airfreight service agreement FRANCOIS DU TOIT capacity for domestic courier shipments to manage their cargo capacity. BidAir Regional Manager as well as express consignments to Cargo acts as a General Sales Agent tel: +263 4 575 600 and from regional and international delivering a ready-made infrastructure tel: +263 783 082 894/5 destinations. Tanzania’s economy is and catchment area to optimise their mobile: +263 773 469 443 the second largest in the East African cargo revenue. The benefits include email: [email protected] community. Queen Mallya Sales Manager tel: +255 22 292 4114 fax: +255 22 292 4113 “The enhanced flow of mobile: +255 767 565 479 Foreign Direct Investments email: [email protected] - FDI- is another key indicator that the recovery plan is bearing fruit.” -Felix Mutati, Minister of Finance, Republic of Zambia Top Aircargo , Proflight, Rwandair and DHL - Reliable, speedy transport is a vital to whom BidAir Cargo provides cargo Carrier 2016 component in land-locked Zambia’s management services. Ethiopian Cargo has underscored its economic recovery drive. The The cargo mix ranges from courier status as Africa’s top aircargo carrier in economy has been under pressure consignments and consolidations to 2016. The carrier has a daily lift of 650 for two years and now the signals are spare parts, perishables, agricultural tonnes by its freighters in or out of its positive again. products, foodstuffs, documents Addis Ababa hub complemented by Zambian business is reliant on and general cargo. another 200 tonnes in its passenger airlines for a variety of express import MILDRED MUSONDA aircraft belly-holds. and export consignments, according Acting Regional Manager BidAir Cargo is proud to include to Mildred Musonda, Acting Regional tel:+260 211 271178 Ethiopian Airlines as a partner to Manager at BidAir Cargo, Zambia. mobile: +260(0)962 936172 whom we provide cargo services in It is well-served by regional and mobile: +260(0)976 831400 Zambia. international carriers: Ethiopian Airlines, email: [email protected]

6 BidAir Cargo Chat – First Quarter 2017 ETHIOPIA NEWS

SOUTH SUDAN CENTRAL AFRICAN REPUBLIC In Uganda, BidAir Cargo serves the cargo interests of Qatar Airways, managingCAMAROON the cargo capacity of their daily Airbus A SOMALIA 320 passenger flights and four times weekly freighters which UGANDA lift cargo destined for the Middle East, Europe and USA. As the country is largely dependent on agriculture, Entebbe Nairobi perishable items such as chilledCONGO fish, fresh cut roses, fruits GABON Bukoba and vegetables, and fresh herbs require prompt and careful Musoma Kilimanjaro handling, says Martha Nakishero, BidAir Cargo Regional Arusha Bujumbura Mwanza Manager. Other exports include dry foodstuff, general BURUNDI cargo, aircraft parts and electronics andDEMOCRATIC some live REPUBLICanimals. OF CONGO Kigoma In addition to these international flights, Martha’s team services Rwandair, largely a regional carrier. Pharmaceuticals, TANZANIA Dar es Salaam express parcels, electronics and craft items form the bulk of the cargo for Kigali, Juba, Johannesburg and Lagos. While Mbeya Mtwara Dubai is currently its only international destination, the airline Kasama Mansa Hahaya is planning to fly to Bombay, Harare and London Gatwick in Lubumbashi the second quarter. New York, Washington and Guangzhou Solwezi Mfuwe MALAWI are in the carrier’s sights. Chipata Lilongwe MARTHA NAKISHERO ZAMBIA Regional Manager Lusaka MOZAMBIQUE tel: +256 414 323 246 ANGOLA Livingstone Harare MADAGASCAR mobile: +256 77 2 761 700St Helena email: [email protected] Victoria Falls ZIMBABWE

Mauritius “These BOTSWANA relationships are Polokwane Lanseria Win-Win as they Johannesburg benefit the airlines Kimberley and allow us to Pietermaritzburg Pending Existing Upington Routes Routes Bloemfontein Durban offer the courier SOUTH AFRICA industry speedy and Mthatha secure airport-to- East London Port Elizabeth airport line-haul.” Cape Town George Sparkling Fifth Anniversary

Qatar Airways recently celebrated five years of operations to Entebbe with General Sales Agent BidAir Cargo at a joint event at the Sheraton Kampala Hotel. Pictured are Musoke Collins Douglas, Senior cargo sales & services Executive-EBB and Francois Hubert Nicolas Danton, Regional Cargo Manager Africa, sharing the occasion with members of the BidAir Cargo team.

First Quarter 2017 – BidAir Cargo Chat 7 NEWS

Feather Award O R TAMBO HEIST Khanyisile Mabuza Continued from page 1 ACSA Cargo we can make sure that cargo by Account Manager, air is protected and secure from Roy Solomons, Christa Soltau airport hand-in to airport hand out. Cargo Manager This means refreshing the security procedures in place to check and control processes, equipment and, most importantly, people. Referring to the O R Tambo heist, the Air Cargo Operators Committee’s Alwyn Rautenbach says it’s simply impossible to gain access to the airside cargo area without help from someone on the inside. “The gates Airports Company of South Africa made a significant contribution as an must have been opened by security (ACSA) has bestowed its Lifetime inspirational role model and performed guards to get in and get out. Otherwise Feather Award for Cargo on Roy an outstanding service to the sector. the person will be identified by finger Solomons, Chief Commercial Officer Roy’s express parcel experience prints and their air side access card, of BidAir Cargo,for services to express spans twenty three years, fifteen of them the vehicle had to be searched before cargo. at BidAir Cargo. As Chief Commercial it entered and before it exits and clearly ACSA’s Khanyisile Mabuza says in the Officer he takes responsibility for that procedure was not followed.” 2016 O R Tambo International Airport managing relationships with customers I said the heist gives us a wake- Feather Awards, cargo was identified and stakeholders including ACSA, the up call. We need to re-examine as a sector for the Lifetime Award. The airlines, the authorities and suppliers. He security measures and their Lifetime Achievement Award recognises deals with the many commercial aspects implementation to ensure that in our the lifetime achievement of an individual of the business as well as acquisitions companies complacency has not with visionary leadership who has and developing the network in Africa. set in. Familiarity breeds contempt and there is always the temptation Investment in Security for people to follow procedures without consciously thinking about All of us in the express parcel chain is implemented at the workplace,” why they are vital. Property and are charged with safety and security says Karl. The process began with lives are at stake and everyone in responsibilities. These are enforced by a comprehensive assessment of the the express parcel chain must apply regulation and business ethics. Paying role each operator fulfils under actual their minds to security. constant attention to aviation and cargo operational conditions to assess training Everyone has been trained but over security and adhering to procedures needs. “We designed individual training time the immediacy and importance is essential to prevent costly mistakes units based around the processes and of the messages may begin to fade. or oversights. Education in aviation procedures at each point in the operation. Refreshers are essential to sustain security awareness is mandatory but An online learner management program the integrity of the express parcel the question arises as to how operations is delivered on tablets featuring short chain. people keep what they learnt fresh in instruction sessions. It means that It’s difficult to take front-line people the mind months after their training. learning is taking place in the real world, off their daily work for refresher The ideal is continual, ongoing not the classroom. The system allows training, which is why BidAir Cargo has training tailored to the operations and our people to learn when daily pressures instituted on-line on-the-job training circumstances in an operation. But how permit and allows management to as reported in this edition of Cargo can we take front-line people away from monitor their progress.” Chat. This is working for us and for busy operations? Karl Davids, BidAir A BidAir Cargo pilot program is in you and we are always ready to assist Cargo Chief Operations Officer, has the the final stages of development before clients in addressing answer. being rolled out at all branches. risk management. “To offer our clients the security David Alexander of Professional they demand, we have invested in Aviation Services has provided input Garry Marshall – Chief Executive Officer an innovative training regime which in developing the application.

8 BidAir Cargo Chat – First Quarter 2017