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OCTOBERAPRIL 2017 2018, VOLUME VOLUME 3, ISSUE4 ISSUE 20 22

INSIDE STORIES

04Soroti & Kaabong 07Departure 08CAA adopts 10E-Quality in 14ENHAS/NAS stakeholders immigration five-year Air Traffic transforming sensitized in ambiance strategic plan Control ground handling search and rescue and service with technology impressive 2 CONTENTS CONTENTS Editorial 3

Local news 4

Letters 7

Pictorial 12

Health news 17

International news 19

Opinions 20 COVER PHOTO: The CAA Board of Directors and Appointments management tour ongoing upgrade and 22 expansion works at Entebbe International Airport in August. Sports news 23

Aviation Forum: Editor: Vianney Mpungu Luggya, Manager is a Quarterly Newsletter published by the Public Affairs Department Public Affairs of the Civil Aviation Authority (Uganda). Reproduction in whole or part Secretary: Sylvia Kinimi without written permission of the publisher is strictly prohibited. All Assistant Editors: Jackie Kiyingi, Joan correspondence if addressed to the Aviation Forum is assumed to be Kamwesigye, Shamilah Seyiga, Sheila Ajok intended for publication, but the publisher reserves the right to edit Lubangakene and Kenneth Otim or publish the material. Opinion expressed in this newsletter does not Contributions can be sent to: necessarily represent that of the Authority Aviation Forum, P.O. Box 5536 Kampala (U) Tel: +256-414-321 437 Fax: +256-414-321 401 @UgandaCAA Civil Aviation Authority Uganda Email: [email protected] Website: www.caa.go.ug LOCAL NEWS 3 EDITORIAL CAA highlights New strategic plan to drive the achievements at Joint authority’s business Transport Sector

The Board of Directors recently approved Review workshop a Strategic Plan to guide Civil Aviation Civil Aviation Authority actively participated in the 14th Joint Authority’s business over the next five Transport Sector Review Workshop and exhibited a model years (2018/19- 2022/23. The onus now for the upgrade and expansion of Entebbe International lies with every staff in ensuring timely Airport at Speke Resort Munyonyo from September 27-28, implementation of the key strategic 2018. initiatives highlighted in the Plan. The Authority’s Managing Director, Dr. David Kakuba, Having a documented Strategic Plan is a participated in a panel discussion moderated by the given for any organization. The transition Minister of Works and Transport, Hon. Monica Azuba Ntege, from relying on a five-year rolling and he enumerated a number of achievements registered Business Plan to a five year Strategic Plan in the aviation sector. has been a long and protracted, but worthwhile experience. The performance review workshop was attended by over 200 transport sector players and stakeholders including The process that the entire organization Uganda National Roads Authority, Uganda Road Fund, went through in the run-up to adoption Standard Gauge Railway, Parliament, and development of the inaugural Strategic Plan ensured partners from the World Bank, Africa Development Bank, clarity in priorities, emphasis on team Trademark East Africa and European Union, among others work and sustainable utilization of resources. This has enhanced the need In her speech, the Minister affirmed that the ministry’s to attach importance to proactive improved performance was a step in the right direction. measures and operational efficiency. “Inclusive growth is at the center of our development plan This is commendable and ought to be in accelerating multi-modal transport systems. This year will applauded. see better performance compared to last year, given the rate at which infrastructure is being developed,” she said. The Strategic plan is intended to guide the Authority in implementation of its She also stressed the need for organized transport systems core mandate as stipulated in the CAA in order to meet global standards. Act. The plan also provides a roadmap towards realization of our Vision. CAA is now strategically positioned in the operational environment and aligned effectively to the changes taking place in that environment.

That the Strategic Plan is cognizant of provisions in the 20-year National Civil Aviation Master Plan and Uganda Vision 2040 makes it even more relevant to the needs and aspirations of the aviation industry. The provisions in the Plan should be religiously adhered to. The Minister of Works and Transport, Hon. Monica Azuba Ntege Teamwork, which is also one of the core (right), with the CAA Managing Director, Dr. David Kakuba (center) values embraced in the new Plan, will be and other heads of agenciess from the works and transport key in delivering us to the ‘promised land’. sector during the 14th Joint Transport Sector Review Workshop at Speke Resort Munyonyo in September, 2018. Aluta Continua 4 LOCAL NEWS

Soroti & Kaabong stakeholders sensitized in search and rescue

By Kenneth Otim

In order to further enhance awareness The Aviation week is annually the aviation sector, Hon. Ntege cited of stakeholders’ responsibilities in the observed between 1st and 7th an 11% increase in international air unfortunate event of an emergency December, of every year by the global traffic in the last five years, growth involving aircraft, Civil Aviation aviation community. It is celebrated of domestic traffic by 25% from 2016 Authority (CAA) convened search and in memory of meetings that led to to-date, government commitment rescue sensitization workshops in the the signing of the famous Chicago to purchase aircraft and revive the districts of Soroti and Kaabong on Convention, which was signed on national airline and construction October 2 and 4, 2018, respectively. 7 December, 1944 resulting in the of Kabaale International Airport establishment of the International Civil whose first phase is estimated to be The workshops were aimed at Aviation Organization (ICAO). completed by 2021. sensitizing and promoting successful coordination between CAA, local The purpose of the annual celebration While stressing the need to authorities and other agencies. is to establish and reinforce awareness harmonize Uganda’s regulations Participants were also reminded of the of the importance of international civil with those of other global players need to take care of individual safety aviation in the social and economic and ensuring continued compliance precautions. development of States and the role with international Standards and of ICAO in promoting the safe and Recommended Practices (SARPs), Dr. The workshops’ facilitators included orderly development of International Kakuba advocated for expeditious the CAA Air Traffic Management Civil Aviation throughout the world. consideration of the proposed (ATM) expert, Mr. David Clay Amone, amendments to the CAA Act. ATM Supervisor, Mr. Francis Malinga, The district leadership appreciated and Senior ATM Officer, Mr. David CAA’s efforts and urged Management He explained that one of the key Mwitabangoma, who presented an to continue encouraging the public proposed amendments sought over view on search and rescue, to use domestic flights in order to to create a provision for the rescue planning and operations enhance tourism promotion. The local establishment of an independent and the Uganda aeronautical and leaders also emphasized the need accident investigation unit that was maritime search and rescue plan, to have coordinated activities and not funded by CAA to rule out any among others. team work during search and rescue conflict of interest. He also highlighted missions. the need to grant air worthiness Search and Rescue refers to the inspectors unlimited access to aircraft search for and provision of aid to Soroti’s Resident District Commissioner, and private aerodromes without people in distress or imminent danger Hajji Isaac Kawooya, officially having to first seek permission from in case of a calamity. opened the workshop in Soroti and the parties to be inspected, among acknowledged the importance of Stakeholders raised a number of others. involving the local populace in search issues and recommendations for CAA and rescue missions to strengthen the In Kaabong, the Resident District to consider in enhancement of safety. response capabilities within the region. Commissioner, Mr. Longiro Peter There was also a proposal to consider Ngorok appreciated CAA’s regional extending aviation week celebrations The Commandant of Soroti’s sensitization efforts. to upcountry aerodromes to enable Airbase, Col. Chris Kasaija reminded the wider public to appreciate participants that search and rescue “It is always good to prepare for progress made in the aviation industry was a joint and “humanitarian effort”. the unexpected and with the skills in Uganda. acquired we shall be in position to act Highlighting recent achievements in in case of any emergency,” he said.

Participants of the Search and Rescue workshop organized by CAA at Rangeland Hotel in Kaabong district on October 4, 2018 LOCAL NEWS 5

Minister lauds Entebbe International Airport works

Hon. Gen. Katumba Wamala being guided at the project sites by CAA’s Chief Aerodrome Planning and Development, Engineer Herbert Ngobi.

By Sheila Ajok Lubangakene

The Minister of State (Works), Hon. Programme, which I believe is in special needs, crew, business and first Gen. Katumba Wamala, inspected tandem with the CAA 20 year Master class passengers. on-going works for upgrade and Plan. I am particularly pleased to see The visiting team was further informed expansion of Entebbe International Government’s commitment to making that phase two of the expansion Airport (EIA) with a team from the flying accessible for all through the of the long term car parking was Joint Transport Sector Review and introduction of the national carrier, completed earlier on and it involved expressed satisfaction with the which is coming at the right time when creation of additional capacity to park progress on Wednesday, August 29, the airport is being expanded,” he 140 cars to increase the total Long 2018. added. Term Car parking capacity from 260 Civil Aviation Authority officials led Dr. Kakuba, informed the Minister that to 410 cars. The work was undertaken by the Managing Director, Dr. David the departure Immigration counters by Energo Uganda Co. Ltd. Kakuba, guided the minister on a tour had been modified by China Nanjing Dr. Kakuba stated that the Air Traffic of the new departure immigration International Limited to increase their services management system and Air counters, passenger terminal building number from six (6) to eleven (11). Traffic Control Radar were upgraded expansion works, Terminal Operations Two booths with four (4) counters and this led to migration from use of Control Center and the new Cargo and another booth with three (3) manual to automated electronic strips. Center. He was also given updates on counters to accommodate a total It also extended the ATC Radar’s the progress and timelines. of 11 Immigration Officers had been serviceability lifespan by another ten successfully installed. “Entebbe International airport plays years. an important role in promoting Earlier on in 2017, the same contractor He also briefed the team about tourism, trade and leisure travel. This modified Arrivals Immigration counters improvement of air navigation is the best time to say positive things and their number was increased from services and automation of Entebbe about our country because passenger 14 to 20. This has since enhanced International Airport by the Korea experience is going to improve efficiency in service provision and International Cooperation Agency significantly with the upgrade of our drastically reduced on long queues (KOICA) as part of a USD 9.5 Million airport,” Hon. Wamala said. at peak time. In the Arrivals Hall, one grant to Uganda from the Government of the counters has been specifically “This expansion project is at the heart of South Korea. dedicated to handling passengers with of Government’s National Development Continued on the next page 6 LOCAL NEWS

Continued from page 5

“The three year project commenced in March 2016 and Uganda has on its part come up with counterpart funding of approximately USD The Project involves:- 250,000 (per year) towards Implementation of the project that is expected to be fully delivered by 2019,” he said. • Implementation of Air Traffic A new Terminal Operations Control Centre has already been put in Services (ATS) Message Handling place at Entebbe International Airport and a training facility fully System equipped at the CAA Head Office. • A computerized Maintenance Management System (CMMS) The Managing Director hinted on proposals to amend the CAA and Airport Operational Act, which were developed and were before Parliament’s Physical Database (AODB) system. Infrastructure Committee awaiting adoption by Parliament. “The • Improvement of Flight Procedures proposed amendments are aimed at ensuring harmonization of efficiency through Air Traffic Uganda’s regulations and practices with the universal practices across Management. the globe. The current Act has been in place since 1991 and while it has ably guided the industry, a number of practices have since changed, which called for an update,” he added.

Air Operators seek licenses for operations

By Shamillah Seyiga

The CAA Board Air Services Licensing Committee held He said the aviation industry is vital and there is need to a public hearing for air operators seeking renewal of safeguard it from ill-intentioned people. He encouraged all Air Service Licenses and new applicants defending their stakeholders present to voice their concerns freely. “Now is applications on Thursday, August 23, 2018, at Imperial the time to speak out and go home convinced that your Royale Hotel. questions have been answered satisfactorily,” he added.

The applicants included Kush Air (passenger and cargo - He further explained that it was a mandatory process new), Uganda National Airline Company Ltd (passenger intended to enable or facilitate the process for airlines and cargo - new), Ugawings (passenger and flight training to be permitted to fly within and out of the country. “It - new), Africana International Air Services Ltd (passenger is independent of other individual airline’s plans such as and cargo - new), Kampala Aero Club and Flight Training purchase of aircraft. The unprepared operators will be Centre (renewal) and Kampala Executive Aviation (renewal). helped and given more time to prepare,” he said.

Speaking at the opening of the public hearing, the The various applicants presented their strengths and Chairperson of the Board Air Services Licensing Committee, members of the public were accorded an opportunity to Eng. Mackenzie Ogweng explained that it was a regulatory make comments. requirement for any air operator intending to commence commercial operations (domestic or international) to apply to the Civil Aviation Authority (CAA), for an operating license known as an Air Services License (ASL).

“Every applicant at such a public hearing is expected to The aviation industry clarify on issues to do with their business plan, proposed is vital and there is air routes, and equipment to be used, among others. need to safeguard it For transparency purposes, ASL regulations require that from ill-intentioned a notice of all the applicants to be considered (new or people. renewal) is placed in the newspapers prior to the hearing and this was done,” he said. LETTERS 7 Departure immigration ambiance and service impressive

I have just gone through the last immigration checkpoint at Entebbe International Airport on my way out. I was very impressed with the improved service, additional counters, exquisite ambiance, quick service and impressive staff, among others.

Unfortunately, I could not take a picture to show you what I am talking about. I am grateful to staff at the airport and your efforts are much appreciated. Please convey my regards to your management and we hope things stay this way and even better. God bless you. Travellers being attended to at the modified departure

Dr. Sarah Ssali immigration counters. Makerere University, Kampala.

Kudos Aviation Security Dear Management of CAA,

We are writing to let you know how pleased we were with the service we received while traveling through Entebbe International Airport on September 24, 2018 using flight KG 417 to Nairobi at 7:40 pm. Prior to boarding, I noticed that I had left my camera bag somewhere between the boarding area and immigration.

The security team that was working that day was extremely kind and helpful. My husband tried to retrace our steps, but could not find the camera prior to boarding. The security team, especially

David Mukasa Bagerenga made sure that we left our contact information and were very understanding when we expressed our concern about leaving without the camera bag. There were also other valuable items in the bag along with the camera.

We were in constant contact with David throughout our journey home and he soon informed us that they had located the bag. He took pictures of the contents, emailed them to me and made arrangements for the bag to be shipped to our home. We wanted you to know how grateful we are that our items were returned and how much we appreciated the efforts of David and his co-workers in retrieving and shipping our belongings. Please express our thanks to all involved. A certificate of recognition presented to CAA from Tom and Debbie Anderson Ngamba Island Chimpanzee sanctuary. 8 LOCAL NEWS

CAA adopts five-year strategic plan By Jackie Kiyingi

A new five year Civil Aviation Authority there,” he said. Lira, Mbarara and Soroti, building an Strategic Plan for the FY2018/19- effective and functional civil aviation Earlier on, CAA’s Managing Director, 2022/23 was adopted by the Board oversight system that will reduce Dr. David Kakuba, explained that an of Directors and Management at a aircraft incidents and accidents by organization’s Strategic Plan was a Retreat held at Lake Victoria Serena 50% or to acceptable level of safety joint-Board/Management responsibility. Golf Resort from August 9-10, 2018. (ALOS), promoting the development “It was therefore pertinent that the of an Air Navigation System aligned The Strategic Plan outlines CAA’s organization’s strategy was well to the Global Air Navigation Plan strategic direction, objectives and understood by both Directors and (GANP) and improving the Effective approaches to implement its core Managers for effective implementation Implementation (EI) of ICAOs USAP mandate as stipulated in the CAA by Management and informed results, from 80.81% (June 2017) to 90% Act. It outlines steps to match current decisions by the Board,” he said. by June 2023. trends and address new aspirations CAA’s new Strategic Plan outlines eight in view of the fast changing global The other is to improve the Effective Strategic Objectives expected to set trends. Implementation (EI) of ICAOs Universal the agenda of the organization for the Safety Oversight Audit Programme Speaking at the opening of the next five years. These include the need (USOAP) results, from 61.64% (June retreat, the Board Chairman, Eng. to grow air traffic levels at Uganda’s 2014) to 85% by June 2023 and ensure Edward Mike Ndawula stressed the airports by at least 15% in the next implementation of new competitive urgent need to adopt the Strategic five years and improving capacity and acceptable charges. plan and pledged commitment by for Entebbe International Airport to the Board to ensure its successful handle 3.5 million passengers annually Speaking at the close of the implementation. “The transition from by June 2023. interactive retreat, Eng. Ndawula relying on a five-year rolling Business congratulated the Board and Other objectives emphasise ensuring Plan to a five year Strategic Plan has Management for successfully coming availability of adequate land for been long and protracted for CAA, up with an inaugural five year expansion and upgrade of airports in but I am glad that we are finally Strategic Plan. Uganda with emphasis on Jinja, Kisoro,

The Board of Directors and Management of CAA in a group photo at the retreat. LOCAL NEWS 9

Air Tanzania resumes flights to Entebbe By Kenneth Otim

Hon. Aggrey Bagiire welcomes the Tanzania delegation to Uganda.

ir Tanzania, resumed flights The minister said that the Government of 1.62 million international and in and out of Entebbe of Uganda was highly committed transit passengers in 2017, up from AInternational Airport (EIA) on and would continue to support and 118,527 in 1991. The Airport handled August 26, 2018, and was welcomed provide an enabling environment for 69,000 metric tones of cargo in 2017 with a water gun salute in a colorful the growth of the aviation industry in compared to 66,000 metric tons in ceremony spiced with traditional Uganda. He explained Government’s 1991. entertainment. development projects among these; “We are increasingly modernizing the upgrade and expansion of The Q400, 76 seater aircraft touched facilities at the airport in order to infrastructure and facilities at Entebbe down at Entebbe at 1:10 pm and meet future demands of existing and International Airport and other was received by the Minister of State future potential operators as well as aerodromes in the country as well (Transport), Hon. Aggrey Bagiire, users of the facilities so as to enjoy a developing a second international officials from the Tanzania High pleasant and memorable experience airport at Kabaale in Hoima to Commission to Uganda, Civil Aviation at Entebbe airport,” he said. support the oil and gas sector. Authority (CAA)’s Ag Director Airports The Tanzania national carrier Aviation Security, Eng. Ayub Sooma, The Tanzanian Minister for Works, commenced operations with a charge and other hailed industry stakeholders. Transport and Communications, Hon. of $363 less for a return ticket and Isaac Aloyce Kamwelwe who led a The Chief Guest, Hon. Bagiire hailed will fly four-times-a week to Entebbe delegation from Tanzania said that the the decision by Air Tanzania to from Dar es Salaam via Kilimanjaro resumption of Air Tanzania, services in extend operations to Uganda as on Mondays, Wednesdays, Fridays and Uganda will go a long way in meeting timely because of the rapidly growing Sundays. the travel demands of citizens in East aviation industry. He noted that this Africa and will provide customers the The airline has served a variety of would ensure competitiveness in the ability to customize their travel to their domestic, regional and international region. needs. destinations over the years and “Air transport is a key driver of operates a fleet of 5 aircraft including Speaking on behalf of CAA, Eng development and has a big influence a Boeing 787-7 Dreamliner. Sooma said that the Authority was on tourism, agriculture and business. I committed to support initiatives aimed Air Tanzania Company Limited (ATCL) would like to implore the management to facilitate travel in and out of is based in Dar es Salaam with its hub of Air Tanzania and all industry Uganda. He said that CAA had put at Julius Nyerere International Airport. players to observe with strictness the emphasis on ensuring better passenger It was established as Air Tanzania minimum required standards as we facilitation through addressing Corporation (ATC) in 1977 after the strive to deliver reliable and quality stakeholder needs and expectations dissolution of the East African Airways air transport services. The launch of for a memorable experience through and has been a member of the Air Tanzania means a lot to the future Entebbe. African Airlines Association since its development of our two economies in inception the region,” he said. Air traffic at Entebbe Airport has recorded a steady passenger growth 10 INTERVIEW

E-Quality in Air Traffic Control

A growing number of female pioneers are embracing air traffic control while showing how equality improves quality. Aviation Forum’s Sheila Ajok Lubangakene caught up with Air Traffic Management Officer (ATMO), Annabel Acipa and she candidly expressed her passion for controlling aircraft in the Ugandan airspace and beyond. Below are excerpts of the interview: Annabel Acipa

How did you become an Air Traffic done a bachelors with a bias in Assessment is done on aeronautical Controller? mathematics, physics, computer knowledge, which entails air traffic science or engineering. The job entails services, air law and meteorology. I never pictured myself becoming an a lot of figures and it is important Air Traffic Controller until I watched a After passing the exams, the trainee for controllers to have strength in documentary titled Airports in the 90’s. is recommended to the regulator, mathematics. Interestingly, my dad was an Air Traffic Directorate of Safety, Security and Controller. I fancied the documentary, How long does the training process Economic Regulation (DSSER) for a but didn’t really grasp then that my take? practical and theoretical assessment. dad was doing the same job. The DSSER issues a license that allows the This training is done at an approved episodes were fascinating because Air controller to practice for the rating Aviation Training Centre such as Traffic Controllers were in charge of air obtained. The license is valid as long Kenya’s East African School of Aviation traffic and handled critical incidents/ as one continues to work, is medically and it is carried out in stages. It emergencies astutely. certified and proficient in English to begins with a basic ATC induction practice ATC. After university, I got this job since it something no one is trained and joined the Communication for at the university. The second stage Additional practice in approach Navigation and Surveillance (CNS) is basic aerodrome training, which runs control is required and this comes department but assigned majorly to for 20 weeks after which a certificate with bigger responsibilities. Controllers Communication, which later moved to is awarded. This is followed by on-job advance from 15 to 65 miles out from the Aeronautical Information Service training and it takes the discretion the aerodrome reference point/a nav (AIS) Department. The beauty about of the trainer who is responsible aid associated with the aerodrome it was that we went through 360° for familiarizing the trainee with a and then go as high as 14,000 feet. training with a lot of rotation in ATM simulator where necessary and live The approach and approach radar control units and AIS units. It was practical engagement in ATC. have the same area of jurisdiction, mandatory to do aerodrome control followed by the area control. Technology has permeated our society then. Aerodrome control is responsible for and innovation is key in our trade. the control zone, while approach Six years later, I started re-evaluating In this case, ATC requires reading radar is responsible for the terminal my choices and made a decision widely because of the diversity of the to move to Air Traffic Control (ATC) aviation industry. Our documents and The more training a controller gets, considering it came with diversity, procedures are reviewed every two the more the responsibilities. In CAA, critical thinking and vigilance. I years or as and when the need arises. the moment a controller gets three applied to cross to ATM Department ratings, they are elevated to a senior After on-job training, you are from AIM Department and about a position. subjected to exams and the pass mark year later the move was granted. I is 70%. Assessment for aerodrome How is a typical working day like? also had a support system from my needs a minimum of 90 hours on duty dad who was a year shy of retirement It is unpredictable. With ATC, you may (communicating to airborne pilots). This and my spouse who encouraged me have moments when you have only is followed by a mock board, which to pursue my dream. two aircraft and then the situation comprises of practical examinations changes. Traffic builds when you least What are the ideal qualifications for and the panel may recommend the expect it. an Air Traffic Controller? trainee for theoretical examinations after satisfactory handling of air traffic. We have strips where we record It is specific. One must have INTERVIEW 11

details about every aircraft. This also Have you ever witnessed a serious traffic controllers, 9 are female and serves as a reminder when handling incident or a near miss while on the rest are male. different aircraft. duty? How has the addition of a female It may get overwhelming especially Yes, I have witnessed an incident once. voice impacted on ATC? when working alone because there is What I learnt is that when there is a As women, we naturally have impulse a lot of coordination involved since we loss of separation, the controller has control. We are extra careful even are in charge of the entire aerodrome to do everything in his or her power to before giving clearance to pilots. and are also communicating with avert a disastrous situation. The other Furthermore, addition of more women traffic controllers in other countries. thing is when an incident happens, it in ATC has more to do with personal There is also traffic arising from adhoc is advisable for the controller to step choice than anything else. I can flights like relief, Uganda Peoples aside and calm down. Controllers gladly say I am proud to be part Defence Forces, private flights and need psychological support in case of the team making an important Uganda Police. one experiences a serious incident. As contribution to the industry. a human being one is prone to error Is it globally mandatory for that is why there is an acceptable What is your off duty passion? controllers to use English? level of safety. I am a mother who enjoys spending Yes, we have standard phraseology What is the percentage of female air quality time with my family, but used in Aviation English for air traffic traffic controllers at CAA? whenever I have time to spare, I go to controllers. The minimum level of the gym or eat out. English acceptable is level four. It stands at 11% because out of 89 air

Aviation experts tipped on managing compliance of ICAO SARPS

By Joan Kamwesigye

Uganda successfully hosted during this training”, the Director it will greatly assist in improving an International Civil Aviation declared, noting that achievement of implementation of ICAO SARPs and Organization (ICAO) senior and middle these targets would be an enabler in preparation for upcoming ICAO Audits. managers’ training in managing continuous improvement in compliance This will also go a long way in helping compliance of ICAO Standards and in the AFI region. you all to develop Corrective Action Recommended Practices (SARPs) Plans (CAPs) after an international Mr. Muneeza expressed gratitude at Protea Hotel in Entebbe from audit, among other benefits,” he said. to the Government of China for September 17-21, 2018. sponsorship of the training and used The five day training attracted Speaking at the opening ceremony, the same platform to appreciate participants from Burundi, Ethiopia, Civil Aviation Authority’s Director facilitators from ICAO Eastern Gabon, Kenya, Nigeria, Rwanda, Safety, Security and Economic and Southern Africa and Western Tanzania and Uganda. Regulation, Mr. Sam Muneeza and Central Africa office for their emphasized the importance of the continuous commitment in building training in enhancing safety through capacity of aviation experts whenever “I am confident that once implementation of ICAO SARPs. called upon. you return to your duty stations and put into The Director expressed optimism that The training was closed by the CAA practice the acquired the training would enable aviation Managing Director, Dr. David Kakuba knowledge, it will greatly senior and middle managers, to plan, who hailed the ICAO facilitators for assist in improving manage and continuously monitor the imparting skills that would enable the implementation of ICAO implementation of ICAO SARPs in their trainees enhance safety and efficiency SARPs and preparation States. in their operations. for upcoming ICAO “I encourage the participants to “I am confident that once you return Audits.” actively participate and exchange to your duty stations and put into information, ideas and experiences practice the acquired knowledge, 12 PICTORIAL

The Chairman of the Board of Directors, Eng. Edward Mike Ndawula (centre), Board members; Dr. Asiimwe Rwekikiga (fourth left), Mr. Enock Rukidi (third left) and Eng. Mackenzie Ogweng (2nd left) with CAA Management and Contractors on the surface for the old runway 12/30 that is being rehabilitated and strengthened by China Communications Construction Company (CCCC) on Thursday, August 30, 2018.

Participants of the Search and Rescue workshop organized by CAA at Rangeland Hotel in Kaabong district on October 4, 2018 PICTORIAL 13

CAA’s Managing Director, Dr. David Kakuba (third left) with the Director Air Navigation Services, Mr. Richard Ruhesi (left) and other International Civil Aviation Organization (ICAO) and Niger CAA senior officials during ICAO’s Fifth AFI Aviation week in Niamey from July 16-20, 2018. Discussions focused on the strategic importance of aviation development and investment in consideration of the sector’s unique ability to act as a catalyst for development.

Miss Tourism Kigezi 2017, Melisa Amanya (right) hands over a CAA’s Kenneth Sekitto addressing the team from Uganda certificate of appreciation to CAA’s Principal Public Affairs Officer, Institution of Professional Engineers in the EIA Projects Board Sheila Ajok Lubangakene in recognition of CAA’s contribution room on September 27, 2018. towards the Miss Tourism event in Kabale.

Aviation experts at a training on ICAO SARPs at Protea hotel, Entebbe. 14 INTERVIEW

ENHAS/NAS transforming ground handling with technology

Ground handlers are a crucial part of Recently certified by the International lounges in 17 countries and have an airport’s day- to-day operations. Air Transport Association (IATA) demonstrated expertise in supporting Philippe Lacroix, General Manager, Safety Audit for Ground Operations local hub carriers in these countries. NAS Uganda has been at the (ISAGO), we envision a more efficient What do you consider the biggest forefront of the business and recently and safe handling system. This changes in ground handling at oversaw the rebranding of Entebbe certificate is applicable to all ground Entebbe Airport for the past five Handling Services (ENHAS) to NAS. handling companies worldwide and years? Aviation Forum’s Kenneth Otim put a requirement for us to operate our the General Manager on the spot in business here. Similarly, it is also a Our major role is cargo management a Question & Answer session to share model for operational risk and safety at EIA. This encompasses; digital his insights on how ground handling at management, handling of Dangerous baggage reconciliation, travel Entebbe International Airport (EIA) can Goods Regulations (DGR), a training document verification, profiling training, remain efficient and safe while driving center and screening of cargo from check-in operations, ability to track business. validated entities as required by operations and a modern cargo European Union regulations. handling system, among others. ENHAS recently rebranded to NAS. What does this entail and what Recently, the shareholders of ENHAS With the use of advanced technology does it mean for employees and engaged experts from - National Air like Societe Internationale de stakeholders? Services (NAS) to run the business Telecommunications Aeronautiques portfolio of aviation services, including (SITA) and Aeronautical Radio ENHAS has been in existence since cargo management at Entebbe Incorporated (ARINC) services for our April, 1996. During that period, International Airport. NAS is an Common Use Terminal Systems (CUTE) Uganda Airlines was facing challenges aviation business group from Kuwait check-in system and baggage tracing, and government assigned a company and is the main shareholder of we have experienced operational called Sabena to start the ground Entebbe Handling Services (ENHAS). efficiency and cost reductions. NAS handling services, which ENHAS has made strides in faster tracking/ took over. The company rose from It has operations in more than 30 recovery of lost baggage and humble beginnings with 167 staff and airports across the Middle East, Asia easier follow up and delivery to the a clientele of 5 airlines to the current and Africa, providing ground handling passenger’s location. 750 staff, 19 scheduled airlines and services to seven of the world’s top ten other special flights. airlines. We also manage 31 airport

Mr. Philippe Lacroix (left) during the interview with CAA’s Principal Public Affairs Officer, Kenneth Otim (right). INTERVIEW 15

How has ENHAS/NAS dealt with How is ENHAS/NAS using technology we match the demand of the growing ensuring operations remain efficient to ensure operational efficiency? passenger traffic and increasing cargo and turnaround times remain volumes. We envision our service levels As a ramp system has been put in achievable? equate to that of modern airports. place to ensure that the aircraft is However we remain persistent with Our staff are well grounded in safely loaded or offloaded on time. the quality of our services by retaining customer care and we focus on We have also placed surveillance and training our professional staff. continuous capacity building to ensure cameras in the cargo, baggage a seamless passenger experience. We sorting and other major operational We were recently awarded for the handle diverse customers and quality areas to enhance safety. Best IATA training certification school service is key in our trade. in Africa and the Middle East. The To improve the passenger experience, school in Africa happens to be here We contribute to the quality of we are installing a digital Customer in Entebbe and it gives me pride to service offered at the airport given Management Information System be part of the team. This school trains the volume of passengers we interact (CMIS) that will be placed at the staff to adopt new technology and with right from check-in to boarding. check-in counters to provide us with equips them with aviation regulation We also closely work with airlines, feedback on our operations. knowledge. especially when there is need for Regarding the movement of baggage prior notifications to be given in How important is it for all and cargo, we have purchased eight case of delays, cancellations and stakeholders to work together and environment friendly electric tractors diversions of flights. We also offer communicate efficiently? to help move loaded dollies from the assistance to travellers with special cargo and baggage sorting areas It is important to cooperate and assist needs, unaccompanied minors and the to the aircraft and storage centers. each other in day to day activities. elderly. We have further reserved the diesel Together with DAS, we help each For baggage and cargo handling, we agriculture and aviation tractors for other in undertaking ground handling have a modern computerized system only long distances to be especially services and fuel management. that links us to a number of airports used when the new cargo center We have acquired a ramp sweeper to for effective baggage and cargo becomes operational. clean the airside whenever requested tracing worldwide. For safety purposes, How are you handling the by CAA and we continuously engage our baggage and cargo tracing challenge of pilferage? Is there any with all stakeholders in order to office is manned 24 hours a day by improvement in this area? enhance services at the airport. dedicated professional staff. Similarly, training facilities are shared Passenger luggage is tagged with This is in accordance with airline and together this has made operations stickers to direct the baggage on the procedures and international at the Airport efficient. Baggage Handling System (BHS) to standards. Additionally, we have strong the right flight. This is followed by a Finally, we plan on bringing on board rooms to store valuable cargo as well final scan to ensure the luggage gets our various airport stakeholders as cold room facilities to facilitate to the passenger’s final destination. including, CAA to join efforts to timely operations and a seamless We ensure maximum security in the bring to fruition our corporate social clearance process. baggage area and only specific staff responsibility project of building a How will ground handling operations are allowed in this area. This has been modern medical intensive care unit evolve to maintain the high standard streamlined by Aviation Security issuing at the Entebbe General hospital. and service flexibility expectations security permits for every stakeholder The intensive unit is an aviation in light of the ongoing expansion working within the airport premises. requirement to cater for emergence works? response. In partnership with Rotary Installation of CCTV cameras that Club of Entebbe, we have pledged With CAA implementing a number of monitor baggage and cargo handled $30,000 per annum to fulfill this development projects at the airport, by our staff has also helped limit this. project. we hope to use the infrastructure Anything revolutionary that ENHAS/ provided to run our operations. Ours CAA has also joined the noble cause NAS is doing regarding ground is to ensure that our service standards of setting up an intensive care unit handling that other airports can are maintained to satisfy our clientele at Entebbe General Hospital with a learn from? and passengers. contribution of ten million shillings- We are working hard to ensure that Editor. 16 LOCAL NEWS

Aeronautical Information Management Services improved at Soroti Airport

By Aloysius Mulekezi

In charge Soroti Aerodrome AIM unit Academy training schedules. The The introduction of a Database for (Briefing Office) aerodrome AIS Unit consists of a Aircraft Movement statistics and the Briefing office where pilots are fully vigilance of the AIM officers greatly The Directorate of Air Navigation briefed on flight safety information contributed to this revenue increase in Services (DANS) has expanded its and proper flight plan filing before addition to timely provision of all flight Aeronautical Information Management departure and a fully documented safety information to Entebbe Air traffic services to six regional airports owing and updated AIS library, which is control centre in time. to increased traffic at the aerodromes. crucial in safety management in the They include Soroti, Gulu, Kasese, The Briefing office is a focal point Ugandan airspace. Kisoro, Mbarara and Arua. for flight safety information to all The introduction of the Briefing aircraft operating within an Airport. The Aeronautical Message Handling office in Soroti has improved safety It is mandatory and gazetted in the System (AMHS) has been provided standards as Soroti Flying School Uganda Aeronautical Information for transmission and reception of student pilots are given practical Publication (AIP) that all aircraft aeronautical messages that include hands-on experience in flight planning. operating in an ATC manned flight plans, Notice to Airmen (NOTAM), aerodrome must file flight plans and departures and other flight safety It has also enhanced revenue seek for flight safety information messages. collection by providing reliable related to the route of flight and monthly Aircraft Movement statistics for Soroti Airport is the second biggest Air destination airport from the Briefing prompt billing. Traffic control manned aerodrome and Office of the aerodrome. The has an aerodrome AIS unit, which was In 2017, Soroti’s revenue collection Briefing Offices opened in the five opened in March 2015. rose from twenty million shillings Aerodromes will greatly improve the (20,000,000/=) the previous year to provision of flight safety information This Unit caters for the growing traffic ninety million shillings (90,000,000/=) and coordination with Entebbe Area and the East African Civil Aviation Control Centre.

The author (right) with other staff on duty. HEALTH NEWS 17

Health precautionary measures in place at Entebbe International Airport

Following an outbreak of Ebola in EIA on Friday, September 28, 2018. Services based at the Airport. neighboring DRC, Uganda under “Health authorities at the international An earlier on-spot visit by the Centre took a major step in preventing its entry and exit point at Entebbe for Disease Control (CDC) Director, possible spread through implementing International Airport are ensuring that Dr. Redfield and a team from the US precautionary measures at Entebbe passengers originating from suspected Embassy, led by H. E Ambassador International Airport (EIA). areas and or who exhibit symptoms of Deborah Malac on Sunday, August 19, A thermo scan, which screens and the disease are screened and handled 2018 confirmed Uganda’s readiness for detects passengers who may exhibit in a professional manner”, said Dr. the challenge. symptoms of Ebola was installed at James Eyul, Director Kazuri Medical

American Ambassador to Uganda, H.E. Deborah Malac (third right) with CAA’s Manager Management Accounting, Mrs. Molly Besigye (centre) and Dr. James Eyul (fourth left) with other embassy officials and staff of CAA at Entebbe International Airport.

CAA staff and other airport stakeholders being trained on how Dr. James Eyul (left) with other officials looking on at the to operate the thermo scan. installation of a thermo scan at Entebbe International Airport. 18 LOCAL NEWS

CAA and Entebbe CAA staff win big Municipal Council agree to in ATGWU election

share Development Plans The Amalgamated Transport and General By Kenneth Otim Workers Union (ATGWU) held national elections at Jokas Hotel, Kireka on August 24, 2018 and Civil Aviation Authority (CAA) of Entebbe Municipal Council several CAA staff were re-elected while other hosted a team from Entebbe (EMC), Mr. Charles Magumba, new members joined the leadership. Municipal Council’s Physical encouraged CAA to regularly Planning Committee on share development plans The new leadership, elected during the Friday August 17, 2018 and with the Municipal Council to Quinquennial Delegates Conference (QDC) has the two parties agreed to foster better planning for the committed to transform the union and organize comprehensively share details municipality. workers in the transport sector into a strong and of on-going and future airport well-informed labour union that is capable of He said that while the Council development plans. facing the growing challenges in the world of was aware of the expansion of employment. During the meeting held at the Passenger Terminal Building, Entebbe International Airport they didn’t have details of the Notable among the re-elected staff are Mr. (EIA), CAA’s Manager Aerodrome other on-going projects. The Usher Wilson Owere, National Chairperson and Engineering Planning and Municipal Council received a Ms. Ann Adeke, National Treasurer. Staff serving Development, Eng. Ronald submission on the drawings of their first term are; Evelyn Natule, National vice Twesigye briefed the Committee the cargo centre, the assessment Chairperson Women’s league, Monica Bogere about progress of works for was given to CAA, and the - National Secretary for workers with disability, Upgrade and Expansion of process is yet to be completed. Glorious Muhwezi, National Secretary for the the airport, which are aimed Young Workers League and Kamiza Robert, Mr. Magumba urged CAA at improving efficiency and National Chairman of the Board of Trustees. to submit structural plans of enhancing service delivery to all planned projects to the The union envisions being the most effective, meet the growing passenger municipal council so that efficient, reputable and self-sustaining labour traffic at EIA. Entebbe Municipal Council is union with a united membership advocating for Speaking on behalf of the part of the airport planning rights at work. visiting team, the Town Clerk processes.

Ongoing works at the cargo center. INTERNATIONAL NEWS 19

African ANSPS and industry stakeholders take steps on CANSO ATFM and CDM initiative

African Air Navigation Service Providers (ANSPs) and agreed to create and support a CANSO ATFM and CDM aviation industry stakeholders agreed to create and initiative to help to further improve the safety, efficiency support an air traffic flow management (ATFM) and and effectiveness of the African airspace. collaborative decision-making (CDM) initiative on To continue the momentum, Tanzania CAA hosted an September 5, 2018. implementation workshop for all CANSO Africa Members During the Civil Air Navigation Services Organization from September 24-25, 2018 which created a draft (CANSO) Africa Conference 2018, hosted by the Kenya implementation plan for development, implementation and Civil Aviation Authority in Mombasa, CANSO Member successful delivery of ATFM. The result will be the safer, ANSPs including Tanzania Civil Aviation Authority, Kenya more efficient, and harmonized flow of air traffic in Africa, Civil Aviation Authority, Civil Aviation Authority of Uganda, with fewer disruptions and delays. CANSO will contribute its and Air Traffic Navigation Services (ATNS), among others, global expertise and best practice guidance in this area.

Air Information Management Officers on duty at their work station

Hamza Johari, Director General, Tanzania Civil Aviation Simon Hocquard, Deputy Director General, CANSO said: Authority, and Chair, Africa CANSO CEO Committee (AFC3) “CANSO is an important platform for the Africa ATM said: “Air traffic across Africa is increasing rapidly, and it community and the broader aviation industry to come is our responsibility as air navigation service providers to together and create initiatives that support aviation and provide safe, well-coordinated and efficient air transport improve day to day operations. ATFM and CDM provide – and to work with our industry partners to achieve this. key mechanisms to achieve a truly harmonized and Effective ATFM and CDM are key enablers, and we are collaborative air transport industry, and in addition to the committed to establishing the processes and procedures cross-industry ATFM initiative currently underway in the required for efficient implementation. The CANSO Africa Latin America and Caribbean region, CANSO welcomes Conference 2018 provided us with a unique opportunity to and will work with its Members and industry partners in harness the power of partnership and establish a workable taking this important step to improve ATM in Africa”. framework for improving operations in Africa, and CANSO Adapted from CANSO Africa website with minor retouch. ANSP Members look forward to putting those commitments into action”. 20 OPINION

In a few years, Uganda facilities. In Uganda, story about Uganda’s Uganda can will have a new look for while the government people its culture. The Entebbe International is constructing Kabaale world knows that the reach the Airport, thanks to the International Airport, best coffee is served ongoing upgrade and Entebbe is also being in Uganda’s coffee world through expansion works. given a new look. With terraces, so it wouldn’t the impending return of be a bad idea to have Across the world, airport the ‘New’ Uganda Airlines to the a section of the airport reconstruction is in full skies, there is a need to carrying our coffee. Entebbe gear. Some countries prepare. have abandoned their Uganda’s culture old airports for entirely Upon completion, could play a big part new state-of-the art we want Entebbe in attracting more facilities like Senegal International Airport visitors to the country has done at Blaise to tell the unique story but we must put in Diagne International of Uganda, its people the effort. It will take Airport while Rwanda and its culture. From the commitment and will soon open Bugesera the country’s mountain involvement of every International Airport to gorillas and its story of Ugandan. Is this the world. Christian Martyrs to its something we can do? hospitality and coffee, Yes we can. All this is happening there will be more than for obvious reasons: Adapted with minor enough to tell visitors. Simon J. Mone Demand for newer retouch from the East Principal Aerodomes Inspector and better aerodrome Entebbe ought to tell a African.

The interior of the new terminal building on completion in 2021 OPINION 21

Airport marketing- A game changer for airport growth

Digital Transformation Statistics on google show that more than 80% of travelers plan their travels online and half of travelers Dr. Tom Davis Wasswa use mobile devices to access travel Manager Marketing and Commercial information. More than 75% of business travelers and frequent flyers According to the American Marketing Association, carry smart phones today and just “Marketing is an organizational function and set of as many of them log on to airport processes for creating, communicating and delivering Wi-Fi when it is available (like that value to customers and for managing customer at Entebbe International Airport) relationships in ways that benefit the organization and according to Trip advisor. its stakeholders”. The soaring worldwide demand The basic fundamentals of marketing in form of the for techno-social transformation is seven P’s viz Price (charges ), Product (Services), Place perhaps not surprising, considering (distribution), Promotion, People (passengers and all that airports are investing in other Airport stakeholders), positioning (uniqueness innovative products and service of the Airport) and Profitability are all applicable to initiatives. This is being done to Airports in order to deliver services that satisfy the create a unique selling position passengers (consumers). for their airport experiences and connect travelers who now expect In order to achieve the Airport objectives, the primary more accessibility in their pockets. target market, which is the passenger going through the Airport must be clear. All efforts in terms of Airport Accordingly, passengers’ needs Infrastructure, Staff and Services must be targeted from airports have become more towards that passenger’s needs. complex and demanding to ensure satisfaction. The trends of Marketing have evolved from function (basic) needs to sociological and finally to the speed at The Airport expansion at Entebbe which one can deliver such needs in order to create a International Airport is therefore competitive edge. timely, with the evolving dynamics in the market and Civil Aviation There is a general perception, especially in banana Authority is prepared to take the republics that marketing is not necessary for Airports, challenges and turn them into which are considered as infrastructure for aiding opportunities for the benefit of the passengers, since they are monopolies. However, country. it is important to note that Airports are no longer monopolies and infrastructure, but rather businesses In order to maximize the potential with a lot of competition all over the world. of Uganda as a tourist destination, Entebbe International Airport staff Airport Marketing today is not only a function of must adopt a marketing approach communications as airports are competing to attract that aims at satisfying a customer Passengers and Air Operators from nearby airports in (passenger) at all the stages of the order to simultaneously improve their air route network. travel supply chain. 22 APPOINTMENTS

Eng. Ronny Barongo was appointed Director Safety, Security and Economic Regulation (Designate) on October 1, 2018.

Prior to his appointment, he served as a Telecom Engineer and Pupil Engineer, Senior Technical Officer, Quality Assurance and Technical Training, Principal Technical Officer, Manager Safety Management Systems and Manager Communication, Navigation and Surveillance in the Directorate of Air Navigation Services.

He holds a Master of Business Administration (Management option) from Uganda Martyrs University and Bachelor of Science Electrical Engineering degree from Makerere University.

Eng. Barongo holds various qualifications in the field of aviation safety and security and is a member of the Engineers Registration Board and Uganda Institution of Professional ENG. RONNY BARONGO Engineers.

Ms. Agatha Judith Murungi was elevated to the position of Principal Security Officer with effect from September 1, 2018.

She holds a Master of Pedagogics from the Pedagogical Institute of Foreign languages, Ukraine and various professional qualifications in the field of security.

She has been working with Civil Aviation Authority since 1995 and has held several MS. AGATHA JUDITH responsibilities until her appointment as a Principal in the newly created security training MURUNGI section. She has a wealth of knowledge and experience in security training.

Mrs. Sheila Ajok Lubangakene commenced her duties as Principal Public Affairs Officer on July 9, 2018. She holds a Master in Management Studies and post graduate diploma in Management from Uganda Management Institute, Bachelor of Mass Communication from Uganda Christian University and other professional qualifications in strategic communication and public relations.

She previously worked in different capacities with Airtel Uganda, National Medical Stores MRS. SHEILA AJOK and Equal Opportunities Commission. LUBANGAKENE

Mr. Kenneth Otim commenced his duties as Principal Public Affairs Officer on August 1, 2018. He holds a Master of Public Administration and Management from Makerere University, post graduate diploma in Public Relations, Customer care and Administration from the African Renaissance Centre (ARC) South Africa and Bachelor of Science in Mass Communication from the Islamic University in Uganda. He also has several other certified qualifications in the field of corporate communication and public relations.

He previously worked with the New Vision as a Bureau news anchor for Teso sub region and most recently as a Senior public relations officer at the Uganda Electricity MR. KENETH OTIM Transmission Company Limited (UETCL). SPORTS NEWS 23

CAA maintains winning ways in the Corporate League

It takes teamwork to mastermind success in the 4-1 against Nile Breweries. There were also two hard Corporate league. Mr. Boaz Nabimanya, the league’s fought draws 1-1 and 0-0against MTN and Roofings Ltd Vice Chairperson and CAA staffer can testify. “The team respectively. exhibited brilliant passing and intelligent play in all the CAA is currently second with 94 points on the heels of games played today,” he said. Centenary Bank at 102 with Coca Cola closely following Since commencement of the tournament in March, the in third position with 93 points. The league’s last outing CAA football team has consistently put in impressive on November 25, 2018, will see the team focused on performance which saw them register four wins and two maintaining winning ways if the hopes of being crowned draws in the September outing. winner are to be realised.

The promising team registered victory including a 4-1 The team is also engaged in the Entebbe Airport win against Motorcare, 1-0 against Jubilee Insurance, 1-0 stakeholders’ league, which comes to an end with the finals against National Water and Sewerage Corporation and to be played on November 20, 2018.

The team in action during the Airport league recently.

Boaz Nabimanya (right) with the CAA netball team during a recent Corporate league outing. 24

Entebbe International Airport P.O. Box 5536 Kampala Uganda Head Office Tel: +256 0312 352000, 414 352000 Airport Tel: +256 0312 352000, 0414 352000 Email: [email protected] Website: www.caa.co.ug

@UgandaCAA Civil Aviation Authority Uganda