Case Study Application Delivery Management

ICA Gruppen AB Leading Swedish retailer ICA maintains the performance of its business-critical applications across multiple mobile devices and operating systems with Micro Focus® Mobile Center.

Overview users now operate across a huge number of With around 1,300 stores and over 7,600 em- different devices and we have to be sure that ployees, ICA Gruppen is the leading grocery re- they can interact with our services and ap- tailer in the country. With the focus on groceries, plications easily,” says Magnus Abramsson, health and banking, the business is 100 years- tools manager ICA Gruppen. “Internal testing old and is operated in cooperation with inde- for our applications involves a smaller number pendent retailers who each own and operate of devices but is still very complicated. Most their own store. With a 36% market share, ICA importantly we must be sure that the applica- achieved sales of SEK74,050 million in 2016. tions work because they are business critical. At a Glance ■ ■ Industry Challenge “We also have several hundred business ap- With growing demands on its mobile applica- plications that can be accessed via web inter- tions, ICA Gruppen needed a more efficient ■ face or via PC in the office. These are now being ■ Location mobile application testing platform for its inter- transitioned to mobile phones and tablets so , nal business and customer facing applications. that the applications can be used in our ware- ■ houses and shops across Sweden. As a result, ■ Challenge “We were finding the requirements for exter- so there is a huge internal demand to support Streamline mobility testing on business-critical nal usage were becoming quite complex. Our this technology shift. applications. ■ ■ Products and Services Solution Mobile Center “Mobile Center is very easy to use. For ICA Gruppen as a Swedish company, it ■ It has solved several problems in was a key requirement that any testing solu- ■ Results our organization and users believe tion would support Swedish, as Abramsson ++ Increases the number of mobile devices and configurations that can be tested. that it’s something cool and really explains. “We are a Swedish company so it was very important that the mobile testing tool we ++ Enables remote testing on real devices. good. I think that Mobile Center is ++ Saves time and money through test optimization. chose could provided us with this language the best solution to come onto the ++ Promotes application quality which translates capability. Mobile Center enables us to do this into better user experiences. market since LoadRunner.” across a range of different devices.”

MAGNUS ABRAMSSON As a result, the company started mobile test- Tools Manager ing with Mobile Center last year. Mobile Center ICA “With Mobile Center it’s much easier and more accurate than it was before to just take a screen shot, mark what’s wrong, send it to the developer and create a defect report. This way, Mobile Center makes a real difference for us.” Contact us at: MAGNUS ABRAMSSON www.microfocus.com Tools Manager ICA Like what you read? Share it.

provides a single mobility gateway and qual- many different devices with different operating ity lab helping companies test, monitor and systems. It’s easy to monitor the impact of any improve the mobile user experience based on changes across the different devices, analyze extensive real-world mobile app testing, live testing costs or perform testing remotely. monitoring and user insights. “Using Mobile Center enables us to understand “We initially started the roll out of Mobile Center what testing actually costs. Knowing the cost with some small pilots and quickly realized we can increase efficiency and achieve much that our organization really liked the solution. better and more accurate test optimization,” This was clear from the fact we were getting says Abramsson. “Using performance testing a very good response from developers,” says within Mobile Center, it’s much easier to see Abramsson. “In fact, we had a queue of users what the applications are really doing which and projects all wanting to use Mobile Center. results in a much higher quality of performance as we continuously improve the application. We For ICA onboarding Mobile Center has been also see the benefit of Mobile Center in reveal- a relatively straightforward process. “Mobile ing and reporting defects,” adds Abramsson. Center is very easy to adapt to and testers “It’s a totally new way of working. We just take started to use it very quickly. a screen shot, mark what the problem is and create the defect report. Also, knowing what “As such we have realized that our testing set happens on different devices makes the test up was too complicated and too device spe- cases much more accurate and the result is far cific. Now we are re-thinking and re-building better test quality.” it to be more flexible and to work with a much wider spread of devices. That’s good for the A few months after implementing, ICA has 38 quality of the system and the services we pro- projects in Mobile Center and 73 people using vide for our users.” the solution and it expects these numbers to grow in as it rolls out further across Sweden Results and in the Baltic countries. Mobile Center has delivered a number of ben- efits for ICA. For the first time, it can now test

368-000124-002 | H | 01/19 | DS | © 2019 Micro Focus or one of its affiliates. Micro Focus and the Micro Focus logo, among others, are trademarks or registered trademarks of Micro Focus or its subsidiaries or affiliated companies in the United Kingdom, United States and other countries. All other marks are the property of their respective owners.