Annual Report 2007 ‘Serving the Best Customers in the World’
Army and Air Force Exchange Service Annual Report 2007 ‘Serving the Best Customers in the World’ For more than 113 years, providing Soldiers, Airmen, National Guard members, Reservists, Families and retirees throughout the world with exceptional services and brand-name goods at competitive prices. “In this annual report, you’ll learn how 43,658 associates are making a difference, driving results and fundamentally changing how AAFES does business to better serve our Soldiers, Airmen, National Guard and Reservists who gallantly lay their lives on the line.” — Brig. Gen. Keith Thurgood Commander’s Column Exceeding expectations of “the 2007 was an exciting year and a tipping best customers in the world” point for AAFES. Our intense focus on performance delivered record results. For orldwide, we have the instance, AAFES: opportunity to connect • Continued to expand multicultural Wwith our customers almost opportunities in hiring and with 800,000 times each day. Each one of vendors. We plan to grow spending those encounters represents a moment in 2008 with minority partners to of truth where we either exceed the $120 million. expectations of “the best customers in the • Increased earnings, subject to world” or we fall short. dividends, to $426 million, up 27 Our customers expect excellence and percent, including appropriated increasingly demand consistent value and funding. service. • Decreased worldwide retail mark- In this annual report, you’ll learn how downs by 14 percent. • Improved associate and customer our 43,658 associates are making a differ- • Decreased enterprise-wide inven- satisfaction scores by two points. ence, driving results and fundamentally tory by $107.5 million.
[Show full text]