Economic Social Environment
Sustainability Report 2 0 2 0 Contents ainably ust To Message from the President S 3 ge 4 Get to Know TFMAMA ow th 10 Creating Bond with Stakeholders r e 12 Assessment of Significant Issues of Sustainability r 16 Responsible Management the Supply Chain G 19 Good Governance 21 Risk Management 28 Anti-Corruption 33 Innovations Management
37 Development of Quality of the Products 53 Economic Performance 54 Managing Human Resources 70 Building the Community in Sustainable Manners 75 Preservation of the Environment for Sustainability 86 GRI Content Index ainably ust To S ge w th o e r r G 2 Message from the President (102-14)
In the midst of the rapidly changing world, Environmental Aspect The company is mind the company has consistently kept itself aware and ful of the environmental impacts of operating the business. prepared for the challenges in the economic, social, Accordingly, we have improved our operations to be and environmental aspects so as to be able to adapt environmentally friendly through Clean Energy project to consumer expectations, business competitions, and by generating electricity from solar energy (Solar Rooftop) social adjustments. Most importantly, the company will for factory usage, Wet Scrubber maintenance project continue to firmly adhere to its vision, values, and missions to prevent air pollution and reduce environmental in order to maintain the foundation which will lead it to impact in the surrounding areas, treatment of wastewater sustainability. before releasing to natural water sources, and efficient As a global leader in producing quality food waste management. products that meet international safety and commitment On behalf of the Board of Directors, I would standards, Thai President Foods Plc recognizes its role like to take this opportunity to thank the management in sustainable development throughout the 48 years of team as well as our devoted employees for their dedication corporate social responsibility operations. Some of the and hard work. Also, my sincere gratitude to all our company’s key operations in the year 2020 are as follows: stakeholders for the unrelenting supports. Moving forward, Economic Aspect The company has undertaken the company will continue to strive to conduct business cooperation projects that are vital to economic development with social responsibility, as well as to grow and to such as responsible supply chain management, supporting stand alongside with all our stakeholders ingredients from local communities in food production, good corporate governance, creating new innovations that are beneficial to business operations, and the development of product quality that responds to the needs of consumers. Social Aspect The company has given priorities to a number of social responsibilities including safety operations in the production process in compliance with international standards, promotion of occupational safety, health and working environment, human resource development to enhance personnel’s’ knowledge and Dr. Poj Paniangvait abilities, and arranging activities to assist the disadvantaged President groups in the community. Thai President Foods Public Company Limited
Sustainability Report 2020 3 Get to Know TFMAMA
Thai President Foods Public Co., Ltd., (102-1) is a public company incorporated under Thai laws, by regis- tering the merger on the 16th of October 2017 between Thai President Foods Public Co., Ltd. (“TF”), and President Rice Products Public Co., Ltd. (“PR”), acquiring all the assets, liabilities, rights, obligations and responsibilities of both aforementioned companies by operations of the laws, having Saha Pathana Inter-Holding Public Co., Ltd., which is a public company registered its establishment in Thailand, as the major shareholder. The Company oper- ates business of processing and distributing food products, comprising of: instant noodle products and instant food products; bakery products; crackers; fruit juices; and packaging. Currently, the Company has authorized capital and paid-up capital in the amount of 329,704,014 Baht, and is listed in the Stock Exchange of Thailand, using the stock symbol “TFMAMA”. (102-5)
Vision (102-16) Become a global leader in producing food products and a household brand is acceptable and satisfactory to the consumers, as food products of safety and quality up to international standards, under business operations, which are creative and responsible to the society and environment for sustainability.
Mission (102-16) Focus on providing for the consumers with the best interest through products of quality, delicious taste, regarding good nutrition principles, as well as convenience and safety for reasonable prices Develop the human resources to have knowledge of and expertise in operations, as to develop the organization of learning for everyone Increase Production capacity by Cutting-Edge Technologies along with Research into and Development of Products, for Creating Culinary Innovations as well as Efficient Management Systems Based on Big Data Look for marketing opportunities and channels in order that the business can continuously expand to cover all the regions worldwide Create trust among the stakeholders and earnestly prioritizing social responsibility, preserving natural resources and environment by observing corporate governance for sustainable development.
Social Responsibility Policy Be determined to operate with responsibilities for impact in various aspects, resulting from the organization's business operations, by adopting business practices, which are transparent, verifiable, ethical, and respecting human rights and honoring interest of the stakeholders Be determined to produce instant food of quality and safety for the consumers, and regard impact on the community and environment, by satisfying the customers' requirements, and applicable laws and other regulations, as well as be determined to improve social responsibilities in continuous and sustainable manners
4 Thai President Foods Public Company Limited. Major Operation Sites (102-4, 102-6, 102-7)
The Company has 5 processing factories, comprising of: Chonburi Factory; Lamphun Factory; Rayong Factory; Ratchaburi 1 Factory; and Ratchaburi 2 Factory, whereas Chonburi Factory and Lamphun Factory produce instant noodle, Rayong Factory produces instant noodle and cracker, and Ratchaburi 1 Factory and Ratchaburi 2 Factory processes rice into instant food products.
Production capacity
instant noodle and cracker (TON/day) Factory Production capacity Real production Chonburi Factory 254.84 283.22 Lamphun Factory 84.24 105.29 Rayong Factory 129.26 115.86 Ratchaburi 1 Factory; and Ratchaburi 2 Factory 59.76 49.97 Total 528.10 554.34
4% 23% 50% 19% 4%
Export countries
Percentage (%) International market 2020 2019 2018 Asia 50% 51% 46% Australia 4% 3% 4% Europe 23% 28% 30% Canada 4% 3% 3% America 19% 15% 16% Africa - - 1% * Separate Financial Statements of Thai President Foods Public Co., Ltd., do not include other subsidiary companies. (102-45)
Sustainability Report 2020 5 Overall performance and achievement of the Company in 2020
Economic No case of corruption; Accumulated economic value in the amount of 159,588,221 Baht; The Company's information system not threatened or affected; Totally 330 trade partners; Totally 8 innovations enhancing the Company's performance; Total raw material purchases budget in the amount of 7,963,370,375.58 Baht; The budget for purchasing raw materials from local trade partners in the amount of 1,490,319,708.11 Baht; No case where the Company failed to comply with the economic, social and environmental laws; (307-1, 419-1)
Environment 100% of new trade partners satisfying environmental and social assessment; Saving energy in the amount of 11,737.14 Gigajoules; The Company's ratio of energy consumption to income being 59,915,176.96 joule per Baht;(302-3) The Company's greenhouse gas emission to income being 0.0017 kilogram carbon dioxide per Baht; (305-4) (Calculated from electrical energy consumption.) Greenhouse gas emission decreasing in the amount of 1,951,625.56 kilogram carbon dioxide equivalent; Total water consumption in the amount of 8,185.07 mega liters; Total drainage in the amount of 13,477.34 mega liters; Total waste in the amount of 3,172.78 tonnes; 2 cases of environmental complaints;
Social 100% of the products complying with regulations and displaying nutrition facts labels; 100% of the products undergoing quality control up to the standards; 22.68 of all the products satisfying rules (Healthier Logo Choice) of sodium content requirements; 12 types of products having Vitamin Premix added for benefits of the consumers; No case of a customer's information suffering from unauthorized access; 89.75% of the domestic customers satisfied with the Company's service performance; Offshore customers rating 4.25 for the Company's performance; Totally 5,777 staff and employees; Local people in senior executive positions being 72.41% of all the senior executives; Average training session in the amount of 20 hour/person/year; The Company suffering just 0.36% of personal injuries; No case of staff being infected with COVID-19; The Company allocating provident funds for the executives and staff in the amount of 26,543,606.75 Baht; 1.94% of the retired staff having been continuously employed; No case of human rights breach, child labour/bond labour and forced labour; The Company supporting 33 groups of physically challenged people, in the sum of 3,709,860 Baht;
6 Thai President Foods Public Company Limited. Achievements
Brand “Mama” being recognized as No. 1 most credible “Nong Ma” being awarded the Best Corporate Charac- brand in the category of instant noodle products “2020 ter of the Year 2020 Thailand’s Most Admired Brand”.
TFMAMA being honored as the “Best Company of the Year, TFMAMA has been selected as one of the 2020 Thailand in Agriculture and Industry Group”, from Money & Banking Sustainability Investment (THSI) list Awards 2020,
The Company being assessed as “excellent”, receiving full 100 points from Thai Investor Association;
the Company being assessed as “excellent” for good governance among the companies listed in the Stock Exchange of Thailand;
The Company being selected by the Stock Exchange of Thailand in the list of sustainable stocks (Thailand Sustainability Investment: THIS 2020);
The Company being credited by Thaipat Institute for “Sustainability Disclosure Acknowledgement 2019” in disclosing sustainability information;
The Company being honored as the “Best Company of the Year, in Agriculture and Industry Group”, from Money & Banking Awards 2020, among the companies with good overall performance in 2020;
Mascot “Nong Ma” being awarded the Best Corporate Character of the Year 2020 in “the 7th Bangkok International Digital Content Festival 2020”;
Brand “Mama” being recognized as No. 1 most credible brand in the category of instant noodle products “2020 Thailand’s Most Admired Brand”.
Sustainability Report 2020 7 Business of Affiliated Companies(102-2)
The Company has totally 11 affiliated companies(1) and 6 joint companies(2), and, as on the 31st of December 2020, the Company has projects on holding shares in 5 business groups as follows:
1. Food Business Group
Companies Business Category • President Korakuen Co., Ltd.(1) The Company operates business of processing • Thai President Foods (Hungary) Kft.(1) and distributing food products, comprising of: • Kallol Thai President Foods (BD) Ltd.(1) instant noodle products and instant food • Thai Sun Foods Co., Ltd.(1) products; bakery products; crackers; fruit juices, • Ayeyarwaddy Success Venture Foods Co.,Ltd.(1) for domestic and off-shore distribution, under the • President Bakery Public Co., Ltd. (1) trademarks: MAMA, MAMY, PAPA, PAMA, HANDI • President Foods (Cambodia) Co., Ltd.(2) RICE, PRESIDENT RICE, FARMHOUSE, BISSIN, HOMEY, GREENMATE, KELLY and TAISUN
2. Raw Materials Business Group
Companies Business Category • President Flour Mills Co., Ltd.(1) The Company operates business of producing • Kerry Flour Mills Co., Ltd.(2) wheat flour raw materials for noodle products and • Thai Instant Products Co., Ltd.(2) rice raw materials for processed rice products.
8 Thai President Foods Public Company Limited. 3..Packaging Business Group
Companies Business Category • Thai Anbao Paper Products Co., Ltd.(1) The Company operates business of producing • Dai-Ichi Packaging Co., Ltd.(1) packaging materials, comprising of food film soft • Anbao Environmental Science & Technology wrap and paper cups. Co., Ltd.(2)
4. Investment Business Group
Companies Business Category • Thai-Myanmar Success Venture Co., Ltd.(2) The Company operates business of investing • President D Venture Co., Ltd.(1) and/or lending money in real estate business.
5. Other business groups
Companies Business Category • Sanko Machinery Thailand Co., Ltd.(2) The Company operates business of agency, • President Interfood Co., Ltd.(1) brokerage and export. Automatic packaging machine assembly.
Sustainability Report 2020 9 Creating Bond with Stakeholders
The Company give high regard to hearing opinions of the stakeholders, in order to account the opinions as a part of the organization development, for attaining equilibrium between the organization and the stakeholders, as well as for cultivating close, secure and sustainable relations with the stakeholders. Apart from this, as the organization's area of operations are diverse and located countrywide, the scope of creating participation is broad, covering multitude of stakeholders, provided that the Company categorizes the stakeholders, with whom relations stem from the Company's internal and external activities, into 6 groups, comprising of: staff; trade partners; customers/ distributors; regulators; shareholders; and community and environment, and honors cooperation with every group of the stakeholders, in order to learn the expectations and issues, which are prioritized the most by each group of the stakeholders. Moreover, the Company continuously gathers needs and expectations of the stakeholders through various activities, such as hearing of opinions and suggestions, meetings and discussions on different occasions, in order to apply the found expectations to improving operations, for achieving efficient operations and according to sustainable development. (102-42)
Staff Customers/Consumers Trade Partners
Regulators Shareholders Community and environment
10 Thai President Foods Public Company Limited. Framework of Operations with Stakeholders
Stakeholders Group (102-40) Channel to Build Relations (102-43) Important Expectations and Issues (102-42)
Staff • Dialogues in Smaller Groups: 12 Times • Enjoying Fair Employment and Treatment • Publication through the Intranet: 31 Times • Enjoying Fair Remunerations and Welfare, • Surveying and Hearing Opinions: 12 Times without Discrimination, and Corresponding • Providing with Opportunities for the Staff with Cost of Living to Participate in Management of Welfare • Enjoying Safe Work Environment and Good and Work Safety, including other issues: Hygienic Conditions 12 Times • Enjoying Knowledge Development and • The Company's Activities: 8 Times Career Advancement • Respecting Human Rights • Supporting and Participating in Setting Direction of the Company's Operations Customers/ • Procedures for Grievances against Quality • Receiving Products of Quality and Safety in Consumers and Safety of Products: 337 Times Timely Fashion • The Company's Website • Providing with Accurate, True and • Visitations on Various Occasions: 40 Times Beneficial Information to the Customers • Having Procedures for Admitting and Managing Grievances in Place Trade Partners • Annual Meetings to Inform about • Fulfilling Contractual Obligations in Fair, Anti-Corruption Policies Transparent and Equal Manners • the Company's Website • Supplying Products of Good and Safe • Dialogues in Smaller Groups (only with trade Quality in Timely Fashion partners, who experience problems of not • Exchanging Knowledge and Jointly satisfying evaluation or requiring improvement) Developing Fair Business Operations • Presenting Information in the Annual Reports Regulators • the Company's Website • Complying with the Laws • Cultivating Good Relations • Supervising Proper Employment • Safe Work Conditions • Providing with Equal Rights Shareholders • Holding Annual Ordinary General Meeting • Shareholders' Rights • the Company's Website • Equal Treatment for Shareholders • Publication in the Annual Reports, Reports • Reporting Accurate and Complete in Form 56-1 and other reports Performance in Timely Fashion • Regularly Paying out Dividends and the Company's Continuously Growing • Transparency in Management and Opportunities of Participation Community and • Initiating Discussions and Meetings: 0 Time • Being Supportive to Each Other Environment • the Company's Website • Joining in Community Development and • Holding Meetings on Different Occasions: Promoting Agendas of Jobs, Health, 4 Times Knowledge and Culture • Communicating and Implementing Project • Waste and Air Pollution Management on Community Development: 5 Times • Taking Care of and Protecting the Environment
Sustainability Report 2020 11 Assessment of Significant Issues of Sustainability (102-46) The Company prepares this report, in order to disclose performance in economic, social and environmental aspects, which are significant to the Company and the stakeholders, taking into account of issues of sustainability from internal and external factors, consistent with the reporting standards of Global Reporting Initiatives (GRI), through 4 processes of assessing issues of sustainability as follows.
1 2 3 4 Identifying Significant Prioritizing Verifying Continuous Issues of Sustainability Significant Issues Accuracy and Development of Sustainability Reliability
1. Identifying Significant Issues of Sustainability The Company studies, analyzes and identifies business-related issues of sustainability, which cover economic, social and environmental aspects, as to be primary data in preparing the Annual Report on Sustainability of 2020, whereas the processes of identifying business-related issues of sustainability comprise of: ● International Rules and Practices of Social Responsibility; ● Sustainable Development Goals (SDGs/Goals); ● Sustainability Accounting Standards Board (SASB); ● Comparison with Dow Jones Sustainability Indexes (DJSI); ● Issues of Sustainability of Thai President Foods Public Co., Ltd., of 2019; ● The Stakeholders' Expectations of the Processes of Preparing the Report on the Company's Issues of Sustainability.
2. Prioritizing Significant Issues of Sustainability After identifying the business-related issues of sustainability under Item 1, they are prioritized by applying the criteria as follows: 2.1 the Organization's economic, social and environmental impact; 2.2 significance to the stakeholders' assessment and decision. The prioritization finds 37 significant issues of sustainability.
3. Verifying Accuracy and Reliability As per results of prioritization of the issues of sustainability, the Company then verifies the 37 issues of sustainability for their accuracy and completeness, having the senior executive deliberate and approve significant issues.
4. Continuous Development The Company produces questionnaires for hearing opinions of the stakeholders in every group, in order to develop the Report on Sustainability in the future, as to be of quality and able to completely satisfying the stakeholders' expectations.
12 Thai President Foods Public Company Limited. Significant Issues of Sustainability
Significant Issues (102-47) Scope of Sustainability Issues (102-46) in Contents of the Report SDGs 1. Economic Performance the Company / Trade Partners / Economic Performance 8,9,13 Shareholders 2. Anti-corruption the Company / Trade Partners / Anti-Corruption 16 Regulators / Shareholders 3. Supply Chain Management the Company / Trade Partners / Responsibly Managing the Community / Environment / Shareholders Supply Chain 4. Innovation Management the Company 5. Cyber Security the Company / Trade Partners / Cyber Security and Safety Consumers / Shareholders 6. Corporate Governance and the Company / Regulators / Good Governance 16 Business Ethics Shareholders 7. Market Presence the Company / Community / Environment Human Resources Management 1,8 8. Procurement Practices the Company / Trade Partners / Promoting and Developing the 8 Community / Environment Locals' Quality of Life 9. Energy the Company / Community / Environment Efficiently Optimizing Usage of Energy 7,8,12,13 10. Materials the Company / Trade Partners / Promoting and Developing the Locals' 8,12 Community / Environment Quality of Life 11. Packaging Lifecycle the Company / Community / Managing Life Cycles of Packaging Management Environment / Consumers 12. Emissions the Company / Community / Climate Change and Natural Environment Disaster Relief 3,12,13,14,15 13. Water and Effluents the Company / Community / Environment Managing Water Resources 6,12 14. Waste the Company / Community / Environment Preserving Water Resources, 3,11,12 Managing Waste 15. Environmental Compliance the Company / Regulators/ Good Governance 16 Shareholders 16. Supplier Environmental the Company / Trade Partners Managing Responsibly Managing Assessment the Supply Chain 17. Natural Disasters the Company Climate Change and Natural Disaster Relief 18. Employment the Company Managing Human Resources, Attracting and Managing Capable 5,8,10 Staff, Supporting Staff and Preparing Them for Retirement 19. Occupational Health the Company Managing Occupational Safety and 3,8,16 and Safety Health, and Work Environment 20. Training and Education the Company Developing Capability of Human 3,4,5,8 Resources 21. Freedom of Association the Company Responsibly Managing the 8 and Collective Bargaining Supply Chain 22. Fair Evaluation the Company Attracting and Managing Capable Staff 23. Non-discrimination the Company Respecting Human Rights 5,8 24. Child Labor the Company / Trade Partners / Respecting Human Rights 8,16 Regulators
Sustainability Report 2020 13 ประเด็นความยังยืนที่ ส�่ ำคัญ
Significant Issues (102-47) Scope of Sustainability Issues (102-46) in Contents of the Report SDGs 25. Forced or Compulsory Labor the Company / Trade Partners / Respecting Human Rights 8 Regulators 26. Local Communities the Company / Community / Environment Developing the Society toward 1 Sustainability 27. Socioeconomic Compliance the Company / Regulators/ Shareholders Good Governance 16 (Economic and Social) 28. Marketing and Labeling the Company / Consumers Displaying Labels and Products 12,16 29. Customer Health and Safety the Company / Consumers Products of Quality and Safety 16 30. Healthy and Affordable Food the Company / Consumers Promoting and Developing Healthy Products 31. Customer Privacy the Company / Consumers Privacy of Customers 16 32. Customer Relations the Company / Consumers Maintaining Relations with Customers 33. Labor/Management Relations the Company Managing Human Resources, Supporting Staff and Preparing 8 Them for Retirement 34. Diversity and Equal Opportunity the Company Managing Human Resources 5,8,10 35. Human Rights Assessment the Company Respecting Human Rights 36. Supplier Social Assessment the Company / Trade Partners Responsibly Managing the Supply Chain 37. Disabilities Person the Company Developing the Society toward Sustainability
Results of Significant Sustainability Issues Assessment
Healthy and Affordable Food Occupational Health and Safety Forced or Compulsory Labor Cyber Security Customer Health and Safety Natural Disasters Customer Privacy Customer Relations Employment Materials Anti-corruption Economic Performance Market Presence Packaging Lifecycle Management Water and Effluents Procurement Practices Supplier Social Assessment Non-discrimination Waste Energy Environmental Compliance Human Rights Assessment Freedom of Association Innovation Management Corporate Governance and Business Ethics Diversity and Equal Opportunity and Collective Bargaining Local Communities Socioeconomic Compliance Training and Education Work-life Balance Supply Chain Management Child Labor
Emissions Marketing and Labeling Supplier Environmental Assessment Fair Evaluation Empowering Women Disabilities Person
Labor/Management Relations Their substantive influence on the Their substantive assessments and decisions of stakeholders stakeholders and decisions of assessments
Public Policy
The significance of the organization’s economic, environmental, and social impacts
14 Thai President Foods Public Company Limited. About this Report
Thai President Foods Public Co., Ltd., prepares this Report on Sustainability for the 3rd time in row after the Report on Sustainability of 2019, being regularly prepared on an annual basis,(102-52) in order to communicate determination to operate the business consistently with sustainability in economic, social and environmental aspects for stakeholders.
Scope of Operations This Report represents overall pictures of operations of Thai President Foods Public Co., Ltd., in parts of the Head Office Building (Bangkok) and 5 Factories (Chonburi, Lamphun, Rayong and (2) Ratchaburi), covering the operations from the 1st of January to the 31st of December 2020. (102-50, 102-51)
Scope of Reporting The Company prepares the Report on Sustainability up to the standards of Global Reporting Initiatives (GRI), This report has been prepared in accordance with the GRI Standards: Core option,(102-54) and approaches to disclosing additional information for food processing business, and is determined to continuously operat toward all the United Nations 17 Sustainable Development Goals (SDGs).
Contact Channel If there is any query, please inquire for additional information concerning this Report at Executive Director's Office, Head Office, Thai President Foods Public Co., Ltd., 304 Srinakarin Road, Huamark, Bangkapi, Bangkok 10240 (102-3, 102-53) Telephone : (66-2) 374-4730, extension 1652 Email : [email protected] Website : www.mama.co.th
Sustainability Report 2020 15 Business Operations of TFMAMA
Responsible Supply Chain Management (103-1) The company’s business operations presently entails the ability to adapt to the situations and the conditions of the economy, society, and environment throughout the supply chain in order to allow the company to operate under constant changes both within the country and overseas. These include the matter of food security, food traceability, production processes that reduce the impact on climate change, and the stringency of the safety of food business. Therefore, the company emphasizes on the management of partners and related sectors in the supply chain. Moreover, the company aims to encourage the partners to be involved in preventing impacts that may affect the shared value of the companies, as well as taking care of the environment and developing communities in key areas. The company is also committed to the development of supplier selection criteria in order to display its operational responsibility, and enable the company to compete alongside with the partners throughout the supply chain to achieve mutual sustainability.
Supply Chain (102-9)
• Wheat flour producers Productions Instant Products Distribution • Farmers / Mill Groups • Raw materials and other resources operators • Machinery manufacturers
Research and Development / QA / Personnel Training
Policies / Standards and Organizational Supporters Consumers
Environment and National Food Government Communities Institute Agencies
In the supply chain of the company in 2020, all new partners were not only considered in accordance with the general criteria of the company, but also required to meet the selection criteria that under the ISO 14000 social and environmental impact assessment. This helps to ensure that the business operations of each supplier correspond to the laws and regulations, and to minimize the risks that may occur. Furthermore, it strengthens the operational principles of both partners and the employees, as well as the various operational bases of the company and the partners in the supply chain. Last but not least, the company also places an emphasis on risk management of supply chain by evaluating partners with risks management.
Operating Goals for 2020 (103-3) • 100% of all new partners meets the requirements of the social and environmental impact assessment criteria. • Evaluate distributors according to the social and environmental impact assessment criteria.
16 Thai President Foods Public Company Limited. Procedures and practices for sustainable supply chain management (103-2)
Procedures Assessment of Business Partners and The request Risk Assessment of deficiency Practices of Supply Chain corrections from the business partners
Business partners Promote feedback improvement of management business Communication Business partners operations and Management relationship of the Supply management Chain
Overview of operations with partners
Total number of partners in 2020 :
Number of Domestic partners : 330 Number of International partners : 302 28
Number of new partners : 28
Sustainability Report 2020 17 Sustainable business practice (103-1)
The company acknowledges the fact that in order to be a leading sustainable company, it should not be the only firm that operates a sustainable business. However, there must be a mutual value created throughout the supply chain. To do so, there should be a standard in business operations of business partners in areas other than good governance, such as environmental and social aspects, as well as encouraging them to apply the code of conduct to both their own businesses and business partners. In addition, the company sets goals for all business partners that operate the businesses in accordance with the guidelines set by the company in order to be a part of the sustainable business operation through the establishment of the company's sustainable procurement policy. This corresponds to the United Nations Sustainable Development Goals (UN SDGs) Article 12 on the issue of promoting sustainable procurement practices. The implementation of an efficient business partner registration system and partner selection has been made to ensure that business partners are able to deliver services and supplies that meet the company’s require- ments. The scope of assessment covers the assessment of the business partner’s potential, which is in accordance with the evaluation criteria that the company has made through the partner assessment question forms. The approved business partners will be saved into the system. In addition, the company has identified the economic, environmental, and social issues that are related to the partner’s sustainable procurement practices in the terms of the employment, and has requested the business partners to sign the acknowledgment of the sustainability practices in order to accept and comply with the terms and standards. This will help evaluate the performance of the business partners who have delivered products and/ or services to the company to ensure that partners are able to deliver raw materials and service required in compliance with the company's policies.
Criteria for evaluating partners on society and the environment (103-2) In 2020, the company has initiated the implementation of the social and environmental partner assessment criteria to help with the selection of business partners. For the environmental assessment criteria of the business partners, the company has used and adopted the ISO 14001 standard as the evaluation criteria. This includes, pollution management system, water treatment system and effluent quality inspection, smoke control system, natural resource management system, etc. For the social assessment criteria of the business partners, the company has adopted the principles of business ethics and human rights management such as the use of foreign labor, child labor, assessment and verification of occupational safety systems, supervision of good corporate governance, and anti-corruption, etc. The company has continuously conducted an evaluation of the new business partners before placing orders to ensure that the established agreements and standards have been met. Moreover, this process will also ensure that the business partners who will be operating the business with the company are mindful of the societal and environmental impacts. After the assessments were made, there were a total of 28 new partners or 100% of the new trade partners (308-1, 414-1).
Number of partners that underwent Social and Environmental assessment : 28 of new partners underwent social and environmental assessments
18 Thai President Foods Public Company Limited. Good Corporate Governance (103-1)
The Company believes that good corporate governance is the key factor for the Company to gain competency and make the Company grow sustainably. Apart from that, it also earned value for the stakeholders in long term. When the Company has good corporate governance, it also shows that the Company has an effective, transparent, and auditable management system and gains liability from stakeholders. All of this must rely on the cooperation of all levels of employees and executives to concretely promote good corporate governance.
Good Corporate Governance Management Guidelines (103-2) Board of Directors of the Company has prepared the manual named “Good Corporate Governance, Revision 1” to comply with the Corporate Governance Code of listed Companies 2017 which set out the guideline for the Board of Directors, which contains 8 key principles as follows: 1. Aware of the roles and responsibility of the Board of Directors as the leader of the organization which gain value of the business sustainably 2. Set out the objectives and goal of the business for sustainable operation 3. Strengthen the effective board of directors 4. Recruit and develop senior executives and personnel management 5. Promote innovation and conduct business responsibly 6. Ensure that there is an appropriate risk management and internal control system 7. Maintain financial credibility and disclosure of information 8. Support participation and communication with shareholders
Organization Structure (102-18)
Board of Directors
Nomination and Remuneration Committee Company Secretary
Corporate Governance and Audit Committee Risk Management Committee Chief Executive Officer CEO’s Office Corporate Governance Team Internal Audit President Department Risk Management Team
Vice President Production and Product Development Function
Assistant Vice President Assistant Vice President Assistant Vice President Assistant Vice President (Product Development) (Production) (Business Development and (Central Support) President’s Office International Affairs) Research and Intelligence Plant Chonburi Human Resource Development Accounting Dept. Dept. Production Dept. Business Management and Plant Lamphun Development Dept. Administration Dept. Quality International Finance and Assurance Plant Rayong Investment Dept. Human Resource Dept. Affairs Dept. Organization Plant Ratchaburi 1 Development Dept. Purchasing Dept Plant Ratchaburi 2 Information Technology Dept.
Sustainability Report 2020 19 The Company's corporate governance operations are driven continuously and organized by the Corporate Governance and Risk Management Committee which consists of management of the Company, external independent directors participated in driving corporate governance of the Company by meeting, discussing, reviewing, and giving recommendations on the management of the structure, principles, and policies. In this regard, the 11 corporate governance policies are set out as the guideline for management. The Board of Directors of the Company are responsible for setting direction, goals, and making decisions that will benefit the Company and stakeholders in long term by using risk management with responsibility, transparency, and compliance to business ethics. Apart from that, all executives and employees are encouraged and supported to understand and be aware of Corporate Governance Policy, compliance to laws, rules, regulations accurately and strictly. 1. All directors, executives, and employees commit to use corporate governance, business ethics, and principles to business operations and morality of the directors, executives, and employee in the operation of the company. 2. All directors, executives, and employee must perform duties responsibly, prudently, honestly, in accordance with the law, Company’s regulations and related notifications. 3. Take action to clearly set out authorities, duties and responsibilities of each director and executive in the management structure of the Company. 4. Take action to set out the internal control and risk management system to be in an appropriate level, as well as the accurate and credible accounting and financial reporting system. 5. Take action to disclose the key information adequately and credibly in timely manner as long as the disclosure does not affect the fair interest of the Company. 6. Be aware and respect the right of ownership of the shareholders and treat all shareholders equally. 7. Operate by considering on responsibility to the shareholders, stakeholders, communities, society, and environment. 8. Commit to excellence in business operations by adhering to customers’ satisfaction by listening and reviewing themselves to increase potential in administration and creating the best things at all time. 9. Cultivate morality and ethics. Create conscious mind and treat employees with fairness, as well as commit to development and continuously elevate the competence of personnel. 10. Anti-corruption. Do not violate intelligent property. Respect laws and human rights. 11. Take action with the conflict prudently and rationally by mainly adhering to benefits of the Company.
Good Corporate Governance Training for Employee The Company has communicated about good corporate governance, so that all levels of employee of the Company are acknowledged of the following subjects: 1. Good corporate governance policy 2. 8 Principles of Good Corporate Governance 3. Business Ethics 4. Directors, Executives, and Employees’ Moral
In 2020, there are 819 cases that employees breach the work regulations of the Company. They have been considered according to the work regulations of the Company, which resulted in verbal and written warnings and work suspension.
20 Thai President Foods Public Company Limited. Risk Management
The Company believes that risk management will be the tools to bring the Company to sustainability by performing risk management continuously, starting from appointment of Corporate Governance and Risk Management Committee, setting out the policy and risk management and compliance framework and support efficiency of risk management of the Company, consider on significant risk at organization level and follow up to maximize the effectiveness and report the result of the risk management to the Board of Directors consistently, so that the Board of Directors can manage the risk that may be the obstacle to achieve the goal and drive the operations of risk management effectively, as well as supporting and stimulating the risk management to be organizational culture by considering that it is responsibility of all department to manage and control the risk to be at an acceptable level. The Company has managed the risk operationally by taking action through various systems according to international standard and Food Safety, which are ISO 9001 (Quality Management System), ISO 14001 (Environmental Management System), ISO/IEC 17025 (Laboratory Quality Management System), GMP (Good Manufacturing Practice of Food Manufacturing), HACCP (Hazard Analysis Critical Control Point in Food Manufacturing), BRC (Global Standard for Food Safety), Kosher, Halal, AEOs (Safety Standards for Export Operators - Customs Department.)
Risk Management Policy “Thai President Foods Public Company Limited is committed to implementing an integrated internal risk management system, in compliance with the Company’s visions and missions to search for, evaluate, and manage risks in a systematic manner. This is to be able to achieve the Company’s objectives with efficiency in all areas. "
Risk Governance Structure
Board of Directors
Corporate Governance and Risk Management Committee
Corporate Governance Risk Management Team Team
Anti-Corruption Team
Sustainability Report 2020 21 Key Risk Factors
1. Risks related to price and raw material sufficiency Risk factors in terms of the Company's main raw materials are wheat flour, rice and palm oil which are agricultural products that has been affected by many factors, such as global output, demand, and weather conditions, so there is a risk in terms of amount of raw material provision and price fluctuation which affects the Company's cost of sales, especially instant noodles which are price-controlled products by the Department of Internal Trade, so the Company is unable to increase the price to compensate for such impact without permission from the such organization. However, the Company has implemented the risk management method in terms of price by using the strategy of forward contract to buy wheat and palm oil at a time when the price is low and closely monitor the factors affecting the price. In addition, for the raw material supply, the Company purchases raw materials in large quantities and from various suppliers, thereby reducing the risk of raw material shortages. Apart from that, it also gives you the power to negotiate with distributors. 2. Risk about selling channel 2.1 Risk from dependence on large domestic distributors of instant noodles and food product and biscuits The Company's domestic sales of instant noodles and food and biscuits, which are two business segments with the largest ratio of income as compared to other businesses of the Company are distributed through a major distributor namely SPC, who has the largest ratio of purchase, which is approximately over a half of the total domestic sales of such products. However, since SPC is a shareholder of the Company and has been doing the business with the Company for long time, the Company is quite confident in the stability of this client. However, in order to reduce the risk of relying on the major distributors of the domestic market, the Company has tried to expand its export proportion. In addition, the Company's subsidiaries have distribution channels and a working group that has the ability to distribute products. 2.2 Risk from dependence on major domestic distributor of bakery products In addition, for bakery products the Company depends on major distributors, namely CP All Public Company Limited, who operates convenience store businesses. The sales to this business partner account for about 40% of the Company's bakery business revenue, and if losing this partner, the revenue in this segment will be affected. This partner also produces certain types of bakery products for distribution in their own convenience stores. However, as the Company's bakery products are of high quality, standardized and widely accepted by consumers, it is the product that generates a high level of revenue for such convenience stores compared to competitors and the brand owned by such convenience store, so the Company believes that it would be able to retain this partner because it is a business that benefits both parties. 3. Risk related to exchange rate Since the Company sells its products internationally in foreign currency, there is a risk to the Company's revenue if exchange rate fluctuations occur between the baht and the US dollar. However, the Company has no burden from borrowing from foreign countries and has oversight and hedging against foreign exchange risk by using financial instruments, such as forward exchange contracts, to be used as a risk management tool without a policy of speculating on foreign exchange rates. In addition, the Company is able to reduce the risk by squared position between the money earned from exports and expenses for importing raw materials, machinery and equipment from abroad.
22 Thai President Foods Public Company Limited. 4. Risk from having a major shareholder holding more than 25% shares As of 31 December 2020, the Company has a major shareholder, Saha Pathana Inter Holding Public Company Limited, holding 84,314,021 shares or 25.57 percent of the paid-up capital. The said shareholding has a significant effect on decision making at the Annual General Meeting of shareholders. Therefore, other shareholders of the Company may be at risk of collecting votes to check and balance the agendas proposed by the major shareholders. The Company is aware of the importance of balancing power. Therefore, the policy on good corporate governance has been established to protect shareholders' rights and treat all shareholders equally, such as providing opportunities for one or more shareholders who holds shares and has the right to vote in aggregate not less than 5% of the total voting rights of the Company to propose agenda to be included in the meeting and/or to nominate person to be considered for election as the Company’s Director in advance of the Annual General Meeting of shareholders, etc. In addition, the Board of Directors has approved the principles of commercial agreements under general trade terms fpr the transactions between the Company and directors, executives, or related persons every year by complying with the relevant rules and regulations of the SEC and SET, and having an independent audit committee which is a sub-committee working in the Board of Directors to ensure transparency and to ensure shareholders that they can review the work and there is a balance of authority on behalf of minor shareholders to some extent for the best interest of the Company and all shareholders. 5. Risks affecting the environment Environment is an issue that the Company closely pays attention to. Therefore, the Company has established an environmental agency which responsible for supervising the environmental impact assessment and to assess climate change risks, such as drought, which is a major factor affecting business operations in terms of raw material shortages or insufficient raw materials for production or affect the cost of raw materials that may rise The Company also has a project to sort the waste properly according to the environmental management system. The standardized wastewater treatment system is available, and the Company uses stream from natural gas (NG) as energy instead of fuel oil. As a result, the environmental impact is reduced. The use of coal as fuel has an efficient air pollution treatment system and standardize air quality measurement as stipulated by the law. 6. Risk in product quality and safety The Company is aware of and pays attention to product quality and safety. It is also one of the Company's mission is to create products that are of good quality, consistency and safe. As a food manufacturer, the Company consider on cleanliness and safety in all production process. Therefore, it is necessary to pay special attention to product quality and safety. Therefore, the Company has developed its production processes to be accredited by international standards such as GMP, HACCP, BRC, etc. from raw material sourcing to finished product transportation to ensure that the product is safe for consumers. Apart from that, the Company has invested in research in the production process and in the machines to make the product quality more consistent and accurate. The Company also provides channels for receiving complaints from customers in order to acknowledge problems and clarify the causes. These processes are implemented to give consumers the highest confidence and satisfaction with the products. 7. Risk of consumer behavior Changes in economic, social values, communication, technologies results in rapid change of the demand for consumer products which affects business growth of the Company. Therefore, the Company must try to develo the Company's products to keep up with the changes. The Company has conducted studies and monitor the behavior and satisfaction of consumers both in Thailand and abroad, so that the Company can develop and improve products to meet market needs and impress customers. Moreover, new products are launched to the market in order to reduce such risks and to meet the needs or satisfaction of consumers appropriately.
Sustainability Report 2020 23 Risk management principles
The Company commits to run a food business with the goal to expand the business to the regional level and to be accepted by customers, employees, shareholders and deliverers, business partners, the Company have laid out a risk management guideline in accordance with COSO Enterprise Risk Management 2017 standard consisting of 5 steps, which are:
1. Governance & Culture 2. Strategy & Objective-Setting 3. Performance 4. Review & Revision 5. Information, Communication, & Reporting
Governance & Culture 1. Exercises Board Risk Oversight 2. Establishes Operating Structures 3. Defines Desired Culture 4. Demonstrates Commitment to Core Values 5. Attracts, Develops, and Retains Capable Individuals
Strategy & Objective-Setting 6. Analyzes Business Context 7. Defines Risk Appetite 8. Evaluates Alternative Strategies 9. Formulates Business Objectives
Performance 10. Identifies Risk 11. Assesses Severity of Risk 12. Prioritizes Risks 13. Implements Risk Responses 14. Develops Portfolio View
Review & Revision 15. Assesses Substantial Change 16. Reviews Risk and Performance 17. Pursues Improvement in Enterprise Risk Management
Information, Communication, & Reporting 18. Leverages Information and Technology 19. Communicates Risk Information 20. Reports on Risk, Culture, and Performance
24 Thai President Foods Public Company Limited. Risk management plan
Vision and Mission
Objectives
Relevance Relevance
Strategies
Business Procedure related to such strategies
the Company has set the risk management framework of the organization to follow the vision and mission of the organization, to plan strategic goals clearly and appropriately. The risk assessments in various areas are set out as follows. 1. Strategic Risk Risks arising from the formulation of strategic plans, operational plans and implementation of the organization that affect the operations in order to achieve organizational objectives. 2. Operational Risk Risks related to efficiency, effectiveness, or performance within the organization that affect the efficiency of the work processes and the achievement of the organizational objectives. 3. Financial Risk Risks associated with the organization's budget and financial management which may affect corruption, financial management, and make the use of budget mismatch the objectives of the budget. 4. Compliance Risk Risks related to compliance to the rules and regulations, as well as the ambiguity and the out-of-date laws or regulations in which the Company assesses the relevant risks and the food legislation requirements of the trading partners. This will affect the reputation and image of the organization.
Sustainability Report 2020 25 Risk management process 1. The Company gathers events that may occur with the organization, for both internal and external risk factors and when it occurs, the organization will not achieve the objectives or goals. 2. The Company sets the acceptable risks to the organization to achieve the target (Risk Appetite). 3. The Company has set criteria for assessing risks of likelihood and Impact of critical risks. The likelihood of an occurrence is determined by the frequency of past events or predictions of future events. The impact of that incident may be monetary or non-monetary effects, such as the public view and the success of the operation, etc. In assessing the initial risk level by using a Heat Map, it is divided into 4 levels as follows:
Extremely High Extremely high risk (20-25) Not acceptable - Require management E plan immediately High High risk Not acceptable - Require management plan H (8-16) Moderate Moderate risk Maybe acceptable – Require close M (3-6) monitoring and control to prevent more risk. Low Low risk Acceptable - Additional me0htod L (1-2) is not required.
5 Very high 5 10 15 20 25 4 High 4 8 12 16 20 3 Moderate 3 6 9 12 15 2 Low 2 4 6 8 10 IMPACT 1 Very low 1 2 3 4 5 1 2 3 4 5 Very low Low Moderate High Very high (Hard) (Low possibility) (Possible) (High possibility) (Definite) LIKELIHOOD
26 Thai President Foods Public Company Limited. 4. the Company has conducted the assessment for Inherent Risk and Residual Risk and there is a Risk Monitoring by defining risk indicators, which are Key Risk Indicators (KRIs) and Trigger Point, as well as a risk management plan and operational methods to be able to monitor changes of risks more accurate and assess risk management results continuously and efficiently. The assessment of the effectiveness of control can be assessed in 3 levels: 1) Satisfied means the control is strong and performed properly, helping to gain a reasonable level of assurance that the objectives of the organization can be achieved. 2) Moderate means that some controls are ineffective. Although this will not cause significant risk losses, improvements should be made to reasonably assure that organizational objectives can be achieved. 3) Poor means the control is not of acceptable standards due to its ambiguity and inefficiency. The control does not reasonably ensure that organizational objectives are achieved. 5. The Company assesses Emerging Risk in the future which may affect the Company's business operations from the results of anti-encroachment for oil palm plantation in Southeast Asian countries. The European Union countries have a law to stop using palm oil as a raw material in the production of fuel and the people in the European Union countries began a campaign not to consume palm oil. As a result, the world's major palm oil producers, such as Indonesia and Malaysia, can export lower amount of palm oil to EU countries. This causes the amount of palm oil produced to be oversupply and theses countries has to find a way to release the products to other trading partner countries with lower prices. This affects the price of Thai palm oil as well. In the future if this event continues farmers may turn to other crops with higher price which may lead to instability of raw materials for the food industry that uses palm oil as a main raw material. In this case, the Company conducted a research study on using rice bran oil to replace palm oil, which does not affect the quality of the product and they has already been exported to some Scandinavian countries. In addition, the Company has also researched instant noodles that use hot air instead of frying in palm oil as an alternative for consumers. 6. The Company has a Business Continuity Plan at the organizational level when a crisis occurs to deal with critical risks, which affect the operation significantly.
Risk response strategy This is the process after the organization has assessed the risk level. The risk must be taken to reduce the likelihood of risk occurring and reduce the severity of the impact to an acceptable level with the most suitable and cost effective risk management methods. The strategies for responding to the risk are as follows: 1. Terminate : Change the operation / not perform the activity. 2. Mitigate : Set a limit on performance / create activities to mitigate the impact. 3. Retain : Continue to work because this is a normal risk. 4. Transfer : An action to reduce risks by transferring or sharing some of the risks to another person or insurance for significant unexpected loss.
Sustainability Report 2020 27 Anti-Corruption (103-1)
The Company realizes importance of, and determines to operate business in, transparent, faithful and honest manners, by cultivating the principles of corporate governance as bases, on which the staff and executives in all levels operate, as a mission of the Company concerning “Create trust among the stakeholders and earnestly prioritizing social responsibility, preserving natural resources and environment by observing corporate governance for sustainable development”. Thus, the Corporate Governance and Risk Management Committee has approved the anti-corruption policies, applicable to all the Board of Directors, executives, staff and customers, as well as encouraged the personnel to follow them as guidelines to concrete practices. Moreover, the anti-corruption policies are regularly reviewed on an annual basis, in order that the Company's operations will be free of corruption throughout the supply chain. Apart from this, the Company also joins in the project of CAC on Collective Action Coalition Against Corruption, to show that the Company stipulates practical anti-corruption policies and prevents corruption in all forms. (102-13)
Anti-Corruption Policy (103-2) the Company has set a policy to comply with anti-corruption laws in order to meet the intention and corporate social responsibility as a whole, as well as to comply with the policies set out in the Company's good corporate governance principles, which prohibit directors, executives and employees from accepting or supporting all forms of corruption both directly and indirect The details are as follows: 1. The Company does not commit and/or support bribery. If there is a donation to charity, donation to political parties, including business gift giving, the Company will operate with transparency, explainable and auditability. 2. Promote the creation of anti-corruption awareness and values for directors, executives and employees to comply with relevant laws, announcements and regulations by preparing documents as a guideline. 3. Directors, executives and employees are prohibited from doing anything or acting as an intermediary in requesting for any property or benefit from government agencies or private agencies to persuade or violate the law, including the use of the Company's position and/or use of the Company information for the benefit of oneself or others. 4. Provide a financial reporting mechanism that is transparent and accurate. There is an efficient and effective internal control system. There is an appropriate check and balance of power to prevent fraud or involvement in corruption. 5. The anti-corruption policy is regularly reviewed, as well as reviewing the practice guidelines and requirements of operation to comply with the changes of business, relevant laws and regulations. 6. Provide communication channels for the whistleblower to report suspicious clues by ensuring that whistleblowers will be protected.
Communication and training of employee/business partners about anti-corruption The Company has initiated training programs for the Board of Directors, executives, and employees of all levels on the anti-corruption policy. The objective is to create knowledge and understanding for the Board of Directors, executives, and employees of all levels to acknowledge the compliance with the rules and regulations, take responsibility and participate in all forms of anti-corruption. The anti-corruption course covers any action which is a malpractice, policy implementation method. So that the personnel are aware of the impact of corruption and understand how to act as a responsible business citizen. The training will be arranged consistently.
28 Thai President Foods Public Company Limited. Policy communication and guidelines on the organization's anti-corruption (205-2)
Type of employee Total number of people who is communicated Percentage (%) about the anti-corruption policy (person) Directors 15 100 High level executives (TML) 9 100 Senior level executives (SML) 26 100 Middle level executives (MML) 88 100 Initial level executives (FML) 560 100 Employee at operational level (NML) 4,528 100 Type of Business Partner Total number of business partner who is (Please specify) communicated about the anti-corruption policy Percentage (%) (by type)
Suppliers (Company)* 671 100 Subsidiaries and affiliates** 12 71 Remark The Company has communicated the policy and compliance with the anti-corruption policy in the form of QR CODE placed in the area of the Bangkok office and all 5 factories to facilitate access to the said information. Apart from that the information can also be found at website and Intranet. * The number of suppliers is counted from the list that has been traded in 2020 only. The Company communicated by email and verbally. ** Since there are 17 subsidiaries and affiliates but the other 5 are not in Thailand.
Anti-corruption training courses (205-2)
Type of employee Total number of people who attended Percentage (%) anti-corruption training (person) Directors - - High level executives (TML) - - Senior level executives (SML) 4 15 Middle level executives (MML) 88 100 Initial level executives (FML) 96 17 Employee at operational level (NML) 3,028 57 Type of Business Partner Total number of business partner who (Please specify) attended anti-corruption training Percentage (%) (by type) Suppliers (Company) - - Subsidiaries and affiliates - - Remark In 2020, the Anti-Corruption Working Group of the Company participated in two online anti-corruption courses with CAC, namely “Open House checklist 4.0” (71 Subject of Self-Assessment Form, V.40) and “Road to join CAC 3/2020.” In addition, the Company also offers internal training courses which are, Orientation course on the topic of “Anti-Corruption” and “POWERS”. Due to the COVID-19 situation, the Company postpones online partner training to the next year.
Sustainability Report 2020 29 Corruption Risk Assessment (205-1) In 2020, the Company assessed the potential risks of corruption, taking into account the root causes of such risks. The Company has developed a risk management plan and activities to manage potential risks. In 2020, there were 27 operational units, representing 18% of the operating units assessed for corruption-related risks, a total of 18 topics, as follows:
Number of Business Operations Location Risk Topics Units with Risk Assessment • Vehicle registration • Tax payment, & Land Purchase (Land & Buildings) • Building inspection Head Office 5 • Disability contributions & employment • Compliance with labor laws • Application for recipe certificates for sale abroad • Application for investment promotion • Import & export of goods • Registration of regulated goods Chonburi Factory 7 • Applying For A License Lamphun Factory 6 • Workforce Management Rayong Factory 5 • Location Inspection • Energy Management • Application For System Certification Ratchaburi Factory 1 & 2 4 • Vehicle Management • Trademark Registration • Fee Payment • Safety & Environmental Management
After assessing the risk of internal corruption in 2020, there were no corruptions in the Company. However, the Company will continue to comply with the Anti-Corruption Policy, to ensure transparency and to be free from all forms of corruption. (205-3)
30 Thai President Foods Public Company Limited. Cyber security (103-1) “Cyber threats” are threats that affect all sectors, both in economic dimensions or the security of the country. The number one highest level of cyber threats is “Attempts to break into the system or attacks without permission from outside” (Intrusion Attempts). Nowadays in Thailand the Cybersecurity Act is established to protect, promote and cope with situations of threats that will affect the provision of computer network, internet, telecommunication networks to avoid affects to the security of the country and economic. The Company has implemented the Cybersecurity Act in order to protect the security of the Company information systems, by using techniques to protect the Company computers, networks, programs and information from unauthorized access or external attacks without permission with the purpose of seeking benefits. Important areas that are covered in cybersecurity are application security, information security, disaster recovery, and networ security.(103-2) Security of information use in the Company's information system has an automated system that checks and protect against external threats with a variety of techniques such as phishing, ransomware, malicious code, DDoS, etc. When there is an unusual external threat, the protection system will alert the system administrators to investigate, fix, and make corrective actions quickly and under control which does not affect other systems and important information. The system will effectively protect the information 24 hours a day, therefore Company is not affected, and the Company's information systems is not threatened. The Company also has other methods to protect against cyber threats, such as: • Use the Internet with a firewall system to prevent external threats. • Use e-Mail system with phishing, ransomware, malicious prevention system. • All computers are installed with antivirus program which check for viruses all the time • Define and eliminate the use of USB Drive to import - export data. • Prepare training plans to gain digital awareness and cyber security in connection with the access to systems and information relevant to the performance of personnel at all levels. • Conduct disaster recovery testing and set response measures • Revive cyber risk management plan and the management of cybersecurity issues • Establish guidelines for personnel to be able to follow safety procedures in using information systems.
Sustainability Report 2020 31 Channel for complaint (103-1, 103-2, 103-3) The Company provides channels for complaints to employees or stakeholders who see or have evidence, or it is suspected that an employee or person on behalf of the Company has been involved in bribery or corruption either directly or indirectly, dishonest, conduct illegal action, violate rules, regulations and policies of the Company, fail to comply with the Code of Conduct of directors, executives, and employee, and unfair operation. Complaints can be submitted as follows: 1. Complaints can be directly reported to the recipient of the complaint in verbal and written form. • Recipient of Complaint: Head Office Tel: 0-2374-4730 o Chairman of the Audit Committee o President o Manager of Internal Audit Department o Human Resources and Administration Manager o Finance and Investment Manager (Investor relations) o Company secretary • Recipient of Complaint: Factory o Chonburi Factory Tel : (038) 480-502 o Lamphun Factory Tel : (053) 584-088 o Rayong Factory Tel : (033) 101-500 o Ratchaburi Factory Tel : (032) 719-599 2. Via E-mail of the complaint recipients 3. Comment box 4. Via registered mail to the complaint recipient: Thai President Foods Public Company Limited, 304 Srinakarin Road, Huamark, Bangkapi, Bangkok 10240 5. In the event that the complainant chooses to remain anonymous, sufficient details, facts or evidence showing that it is reasonable to believe that bribery or corruption is involved must be provided.
The Company will keep all relevant information confidential and take into account the safety of complain- ants, unless required by law. There are 12 complaints in the year 2020. (407-1)
Type of Complaint No. of case Solution Employee’s operation 10 Inform relevant parties for inspection and solving problem Improve work environment 2 Improve work environment
32 Thai President Foods Public Company Limited. Innovation Management (103-1)
The Company prioritizes and focus on research into and development of innovations in the organization, as to be compatible with the world's rapidly changing technologies, by introducing new innovations as power sources to move forward to advancement in all levels of business operations, covering concepts, methods, processes as well as products and services, including research into and development of innovations and technologies to emerge in supply chains, which will lead to creation of the best products for the consumers, and to ensure that the Company can keep up with the world and be a sustainable organization of innovations the 4.0 era, whose patterns of business operations are driven by innovations. As the Company can be an organization of innovations, the staff in all levels must have good attitudes and regard for jointly driving, supporting, sharing and synergizing in creation of innovations, because the Company deems that the creation of innovations concerns everyone in the organization, and cannot be independently separated, but must rely on links with operation processes in different aspects, either development of human resources and production processes, and seek opportunity of development in all procedures.
Approaches to Innovation Management (103-2) The Company continuously executes innovation creation promotion, in order to become an organization of innovation that all staff join in driving and supporting creation of innovations. And for innovations to be systematically developed, the Company specifies innovation creation as a part of the Company's mission - “Increase Production capacity by Cutting-Edge Technologies along with Research into and Development of Products, for Creating Culinary Innovations as well as Efficient Management Systems Based on Big Data”, for the objective that the organization will develop knowledge and create innovation to move the Company toward becoming an organization of innovations in the future. Currently, the Company propels and supports processes of creating many innovations, starting from supporting, promoting and creating work environments, where all the staff have knowledge of and contribution to creation of innovations, and are able to actually utilize the innovations, and continuously developing the innovations.
Automation Development Project An innovation helps in production procedures of instant cup noodle at Lamphun Factory to achieve higher efficiency from the existing machine, which has been being used for more than 20 years, improving the efficiency, from the production rate of 250 to 300 packets per minute, and adding the automation system, Pouch Dispenser Machine, single packaging and cupping machine, cup flipping machine, enabling to decrease the staff from 63 people to 42 people, and the ongoing project in 2021 will install additional machinery, which is expected to decrease the number of the staff to approximately 30 people.
Sustainability Report 2020 33 Pouch Dispenser Machine Project An innovation of Pouch Dispenser Machine at Rayong Factory, working on the budget of more than 20 Million Baht, for establishing the system, in order that the procedures of packing seasoning in instant noodle cup become more automated, decreasing workloads of adding the seasoning in a case where the primary machine is malfunctioned.
Jet Air Dry Project An innovation of baking instant noodle at Rayong Factory for convenience and answering demand of the consumers, who turn to be more aware of health, eating dried noodle, instead of, formerly, taking time to boil it before eating - this Jet Air Dry Project is an innovation in producing instant noodle without oil-fry and the noodle can be brewed in hot water for eating without any need to boil. Currently, this product is sold in off-shore markets.
34 Thai President Foods Public Company Limited. Solar Rooftop Project An innovation of alternative energy by harnessing sunlight energy to power Ratchaburi Factory 2, , working on the budget of more than 27.43 Million Baht, whereas this Project can reduce the purchase of electricity in the amount of 179,892.38 kilo Watt/hour, save the energy at the rate of 14 percent in comparison to the total energy consumption in the Factory, and the project implementation is expanded to Chonburi Factory, at which an application for permission to installation of solar rooftop is undergoing.
Automatic Rice Process Project An innovation of producing dried rice porridge at Ratchaburi Factory 2, whereas formerly a manual system was used in producing the dried rice soup and needed to partition the production processes at the beginning. The rice washer introduces the rice to the conveyor belt for removing the water. Afterwards, the rice will be put into the boiler. And after finishing boiling, the staff will spread out the boiled rice, put it into the steamer and then the drier, before packaging it. By this innovation, using special techniques of processing rice and drying it, the rice can restore its shape within a short time interval, and good texture can still be maintained. The Company is the one in Thailand to launch the product, which can be brewed in hot water, but does not need to be actually boiled, complete with delicious ingredients.
Sustainability Report 2020 35 Access Control Project An innovation to register check-in time of the Company's staff, control the staff access to the factories, and to arrange the staff for entering and performing their works only in relevant areas, moreover, to prevent the staff from COVID-19, instead of scanning fingers or punching cards. Chonburi Factory and Lamphun Factory will pilot the Project and complete it in 2021.
OEE and Saving Joint Project with NSTDA. An innovation for real-time monitoring the combine effectiveness of the machinery for being analyzed, setting goals, as well as formulating tactics, in order to optimize the machinery for corresponding with arising problems at Si Racha Factory, Chonburi Province, whereas, currently, the staff is to record the data of products and losses in all production lines on the Company's intranet, in order to process OEE values during the program test-run, and the objective is to monitor the values in real time, in order to reduce recording of the data and enable the values to become known, and find tendency of arising problems in timely manners, and the Project will be complete in 2021.
Carton Robot Project An innovation of carton packaging be introducing robots to packing smaller bags into larger bags, and sealing the larger bags, in order to reduce problems with scarcity of workforce and prevent ailment from being developed by work of the staff, who had to move in repetitive postures – currently, the efficiency of the Carton Robots is being optimized.
36 Thai President Foods Public Company Limited. Product Quality Development (103-1)
The Company's vision is to be "a global leader in the production of food products, consumer-accepted brands, and all households are satisfied." It is a safe and quality food product that meets international standards. It will conduct business creatively, be socially and environmentally responsible, and sustainable. The Company believes that good health must begin with the correct nutrition. Therefore, the Company is fully dedicated to innovating and creating quality products, safe, promoting the better health of consumers, and responding to the needs of consumers of all ages. Company Products
Products Sales Percentage Instant noodles 8,918,423,802.90 baht 90.20 Instant Rice Porridge 95,526,015.59 baht 0.97 Instant Rice Soup 94,108,458.35 baht 0.95 Crackers 778,919,284.29 baht 7.88
Product Quality & Safety (103-1) The Company attaches great importance to the safety and quality of food. It focuses on providing consumers with access to information through product labels and products. Therefore, the Company pays attention to clarifying all important components, nutritional values, methods of use, and preservation in accordance with domestic and foreign standards. It will reassure consumers, and provide a good choice for consumers, who are key figures of the Company. Moreover, the Company conducts manufacturing, inspection, and quality assessment of products, in accordance with the production and safety standards of the goods on a monthly basis. It monitors, tracks, recalls products correctly, and efficiently, to reassure consumers that all of the company's products are quality, hygienic, and safe for consumers. Label & Product Display (103-1) Displaying nutritional information is important for consumers, in order to choose and consume healthy nutritious foods. This protects consumers of food and nutrition. It also encourages food manufacturers to develop products that are more nutritious for consumers' health. Nutrition labeling also complies with food and drug administration standards, and the Public Health Act on nutrition labels. Food and beverage business operators must adhere to and strictly comply. Patterns in Nutritional Information Display (103-2, 417-1, 417-2, 417-3, G4-FP8) The Company's product labeling is in accordance with standards of the Food and Drug Administration and the Public Health Act. This indicates what needs to be shown on the label. For example, the food name, food serial number, name and location of the manufacturer or importer, the amount of food in metric system (weight/net volume), important ingredients, information for food allergies, food additives, date of manufacture, expiration date, warning to the product, preservation instructions, instructions on how to eat, instructions on how to use, instructions on food for infants, young children, particular group of individuals, and additional texts for food description, etc. Texts on the label must be clearly visible and easy to read. The font size must be related to the label size. The position of label displaying the product and services must be clearly visible. The Company complies with requirement and displays nutrition labels on 100% of all products. The Company has never violated, ignored, or failed to comply with the Food and Drug Administration standards, and the Public Health Act, on nutrition labels, and over-advertising.
Sustainability Report 2020 37 Nutrition Labeling Examples (103-2)
38 Thai President Foods Public Company Limited. Manufacturing Standards (102-12)
Manufacturing Standards Chonburi Factory Chonburi Factory Lamphun Factory Rayong 1 Factory Ratchaburi 2 Factory Ratchaburi Good manufacturing practice Standards √ √ √ √ √ Hazard Analysis and Critical Point System Standards √ √ √ √ √ ISO 9001:2015 Quality Management System International Standards √ √ √ √ √ ISO 14001 Environmental Management System Standards √ √ √ √ √ ISO/IEC 17025 General requirements for the competence of testing and calibration laboratories Standards √ Food Hygiene and Safety Management System Standards √ √ BRC Global Standard for Food Safety √ √ √ √ √ Corporate Social Responsibility, Department of Industrial Works : CSR-DIW √ √ √ √ √ Workplace Conditions Assessment (WCA) √ Energy Conservation Standards √ √ √ √ √ Authorized Economic Operator : AEO √ √ √ √ √ Sedex Members Ethical Trade Audit/Ethical Trading Initiative (SMETA-4 Pillars) √ √ √ Food Safety For Halal Standards √ √ Kosher Manufacturing Standards (KOSHER) √ √ Thai Labor Standard TLS 8001 (TLS 8001) √ √ √ Carbon Footprint Label Standards √ √ Industrial product standards (TISI-TIS 271) √ √ Fair Trade Product Standards √ Organic Production and Processing of Produce and Products Standards √ RSPO - Roundtable on Sustainable Palm Oil √
Sustainability Report 2020 39 40 Thai President Foods Public Company Limited. Product-Quality Assessment Procedures (103-2,103-3)
1 2 3 4 5 Quality of fried Width of seal marks, Date stamping Sealing inspection noodles (Quality Noodle weight condiment sachets, on packaging (Envelope/ of oil, colour, lump roller marks on (sachet/cup) bag set), shrink shape, baking oil) condiment sachets film (cup)
9 8 7 6 Check the weight of Stamping messages Fracture dried meat/vegetables and attaching Package gross percentage (Only for cup items shipping marks on weight when sprinkling on the boxes and boxes/ noodles) carton types
The Company operates quality control at all times. The quality of all products will be controlled to meet the 100% (416-1, G4-FP5) standard efficiency. The Company also conducts regular quality checks. For food safety assessments in the production process, the Company uses Good Manufacturing Practices (GMP), and Hazard Analysis Critical Control Point (HACCP), as the basis for the audit. The Company will review food safety standards in accordance with the required standards. This ensures that the food produced by the Company is of high quality, safe, consistent, and in accordance with the law. If the product found does not meet the quality standard, for example, the product weight does not meet the standard, the packaging integrity, sealing sachets, incorrect dates were printed on the packaging, materials, raw materials, stickers, chipping marks, contaminated raw materials, manufactured materials, contamination of various pathogens in products, wrong formulations, and laboratories detecting abnormalities, Quality Control (QC) staffs will consult with Chief Production Officer to verify, to correct, to sort products, or to stop the production lines to reduce the severity, to solve problems, review, and record the outcome of such incidents every time, in order to improve the efficiency of the production process.(416-2)
Promoting & Developing Health Products (103-2) Promoting good health and well-being for consumers is a significant and inevitable challenge for entrepreneurs in the Food & Beverage industry. As a leader in food and beverage manufacturing, the Company believes it can effectively support and to mitigate health and well-being issues for consumers, by offering and developing products that contribute to high-quality of life to promote the health and well-being of consumers. The Company considers it an opportunity to develop products to meet the ever-changing consumer demand. The Company is committed and dedicated to researching and developing products to meet safety standard in food production, control, and quality inspection throughout the production via personnel development and manufacturing processes to meet standards. The Company will develop products to promote the health and well-being of consumers through its products, coupled with the implementation of projects and activities that promote customer’s health and well-being.
Alternative Health Products (FP6, FP7) Over the years, consumer behavior has changed dramatically. Consumers are increasingly focusing on eating healthier foods. The saying of "You Are What You Eat" provides that good health starts with healthy eating. It is undeniable that illnesses or diseases, such as, obesity, diabetes, blood pressure, cardiovascular disease, kidney disease, and cancer, are all caused by "eating incorrectly." Therefore, it is important for everyone to "eating well" in daily life.
Sustainability Report 2020 41 The Company's main product is "Instant Food" that has been flavored, easy to eat, and takes a short time to prepare, by adding hot water, boiling, or adding other nutrients. There are 4 types of instant food as follows: 1. Instant Noodles 2. Soft-Boiled Rice & Flavored Rice Porridge 3. Soup, concentrated soup, cube, powder, or dry 4. Curry and curry paste Instant Food has high sodium content. The Company is committed to reducing sodium intake by 30 percent from the amount of sodium contained in instant foods. The criteria for determining sodium intake are as follows:
Instant Noodles
Food Group Amount per serving not exceeding 70 g Amount per serving not exceeding 70 g Instant Noodles ≤ 1,000 mg /50 g ≤ 1,400 mg
Soft-Boiled Rice & Flavored Rice Porridge
Food Group Amount per serving not exceeding 50 g Amount per serving not exceeding 50 g Soft-Boiled Rice & Flavored Rice Porridge ≤ 1,000 mg ≤ 1,000 mg
The Company sees a lot of importance and regard for consumers. If consumers consume excessive amounts of products, they may have health and safety effects. Therefore, the Company has produced and improved the quality and nutrition of the products. In 2020, the Company has ready-made food products that have been given nutritional symbols (Healthier Logo Choice) from the total amount of sodium is 22 products, representing 22.68% Details are as follows
Product Volume weight/sachet-cup Sodium content Instant Noodles
55 g 990 mg
Instant Noodles Spicy Basil Stir-Fried Flavour
60 g 1,200 mg
Dried Instant Noodles Pad Kee Mao Flavour
42 Thai President Foods Public Company Limited. Product Volume weight/sachet-cup Sodium content Instant Noodles
85 g 1,220 mg
Instant Noodles Oriental Kitchen Korean Spices Flavour
85 g 1,170 mg
Instant Noodles Oriental Kitchen Hot & Spicy Flavour
85 g 910 mg
Dried Instant Noodles Oriental Kitchen Hot Korean Flavour
85 g 1,240 mg
Dried Instant Noodles Oriental Kitchen Stir Fried Salted Egg Flavour
85 g 1,320 mg
Dried Instant Noodles Oriental Kitchen Shrimp Stir Fried Tomyum Sauce Flavour
Sustainability Report 2020 43 Product Volume weight/sachet-cup Sodium content Instant Noodles
60 g 900 mg
Instant Cup Noodles Spicy Basil Stir-Fried Flavour
60 g 1,020 mg
Instant Cup Noodles Seafood Pad Kee Mao Flavour
60 g 970 mg
Instant Cup Noodles Spicy Cheese Flavour
65 g 1,190 mg
Instant Cup Noodles Oriental Kitchen Hot & Spicy Flavour
60 g 1,170 mg
Instant Cup Noodles Spicy Carbonara Flavour
44 Thai President Foods Public Company Limited. Product Volume weight/sachet-cup Sodium content Instant Noodles
80 g 1,060 mg
Dried Instant Cup Noodles Oriental Kitchen Hot Korean Flavour
80 g 1,010 mg
Dried Instant Cup Noodles Oriental Kitchen Stir Fried Salted Egg Flavour Instant Kuay Tiew
67 g 1,010 mg
Instant Kuay Tiew Pad Thai
55 g 810 mg
Cup Instant Rice Noodles Spicy Stir-Fried Baby Clam Flavour Rice Soup and Rice Porridge
40 g 790 mg
Cup Instant Rice Soup Egg Seaweed Flavour
Sustainability Report 2020 45 Product Volume weight/sachet-cup Sodium content Rice Soup and Rice Porridge
26 g 480 mg
Jok Cup Instant Rice Porridge Pork Flavour
26 g 450 mg
Jok Cup Instant Rice Porridge Chicken Flavour
45 g 600 mg
Jok Cup Instant Rice Porridge Salted Egg Flavour
45 g 810 mg
Jok Cup Instant Rice Porridge Pork Flavour
45 g 880 mg
Jok Cup Instant Rice Porridge Chicken Flavour
46 Thai President Foods Public Company Limited. As for baked bread products, the Company has evaluated the components of partially hydrogenated oils, according to Ministry of Health Announcement No. 388 B.E. 2561( 2018), on food requirements prohibiting the production, importation, or distribution of products containing partially hydrogenated oil additives, or Trans Fat. Trans Fat is a saturated fatty acid that affects long-term health. It is found in vegetable oils and in certain foods, such as meat and dairy products. The Company evaluates all raw materials produced as baked bread products, to ensure that the products do not contain Trans Fat, as it may affect consumer health long-term. (G4-FP6)
Products Reduced Saturated Fats Reduced Trans Fat Reduced Sodium Cracker, biscuits, cookies, and wafers - 100% - Instant Noodles - No Trans Fat 9.88% Rice Vermicelli, Rice Noodles, - No Trans Fat 17.07% Rice Porridge and Rice Soup
In addition, the company cares about the health of consumers by adding Vitamin Premix to its diet. Vitamin Premix contains 13 vitamins and minerals essential for the body, helping to accelerate the absorption of calcium and amino acids into the body, which will benefit consumers health long-term. The company has added Vitamin Premix in 12 products. (G4-FP7)
Product Vitamin A Iron 1. Instant Noodles Minced Pork Flavour 25% 20% 2. Instant Noodles Shrimp Tom Yum Flavour 30% 20% 3. Instant Noodles Yentafo Flavour 35% 30% 4. Instant Noodles Moo Nam Tok Flavour 35% 25% 5. Instant Noodles Tom Yum Pork Flavour 40% 45% 6. Vegetarian Instant Noodles Tom Yum Flavour 20% 30% 7. Vegetarian Instant Noodles Shitake Flavour 30% 10% 8. Instant Noodles Shrimp Creamy Tom Yum Flavour 35% 20% 9. Dried Instant Noodles Pad Kee Mao Flavour 40% 25% 10. Instant Noodles Minced Pork Flavour (Big Pack) 20% 30% 11. Instant Noodles Shrimp Tom Yum Flavour (Big Pack) 20% 30% 12. Instant Noodles Shrimp Creamy Tom Yum Flavour (Big Pack) 40% 30%
Sustainability Report 2020 47 Managing Packaging Lifecycle (103-1) The Company recognizes social, environmental, and consumer responsibility, which is of importance. If one of the above factors is affected to lose its balance, the company will not be able to take sustainable action. The Company's goals are greater growth, increased revenue, and increased production volumes. The objective is to limit the utilization of resources that results in increased amount of plastic waste as well. Due to the degradation of plastics, it will take years to decompose and to return to nature. Plastic is the main raw material used to package the company's products, for the reason that plastics are qualified to maintain product quality for a long period of time. Plastics are also more affordable and lighter than other packaging. Plastic bags, or plastic film are increasingly used. Therefore, the Company cannot dispel responsibility for the increased use of plastic volume, as plastic damages the environment and lacks balance. In recent years, the Company has been constantly trying to find replacements for plastic packaging. However, it has not been successful as the replacement will not be able to maintain the quality of the products inside the packaging. (103-2) The Company has proposed an environmentally friendly packaging development project with 3 suppliers. Together, there were discussions and formulation of guidelines for implementation. The 3 suppliers are as follows: 1. SCG Chemical : Manufacturer of Polyethylene Plastic Seed, Polypropylene, Polyvinyl Chloride, Polystyrene 2. Dai-ichi Packaging : Flexible Packaging Manufacturer 3. Thai Anbao : Instant Noodle Cup Manufacturer, Rice Vermicelli, Rice Noodles, Rice Porridge and Rice Soup In order to choose packaging, the data will be considered and studied together from Concept Design and Product Development, in order to invent environmentally friendly packaging. In the meantime, the Company has implemented the packaging lifecycles as follows: Reduce The Company has been very successful in reducing plastic consumption. It has changed the properties of MAMA Cup made from Poly Propylene (PP) to MAMA Paper cup. The liner was made with Polyethylene. Most of the materials used are paper. The inner liner is coated with PE film to prevent water from leaking out of the cup. In 1 cup, there will be only 0.86 grams of plastic. This change reduces plastic from 19.74 g, which reduces plastic consumption in its original form by 95.8%, equivalent to a reduction in full-year plastic consumption of 4,263 metric tons.1 Recycle The Company has chosen wrapping film that is the same type of plastic for the production of noodle sachets and instant rice vermicelli. Wrapping film is a widely used packaging that can be recycled without separating layers. For example, the use of wrapping film that is OPP/PP and PP bags.
Customers Relations (103-1) The Company strives to produce quality and standardized products that meet the needs of consumers and is safe, and to provide consumers with the most benefit from the products. The Company's products are therefore of high quality, delicious, good nutrition, convenient, safe, and reasonably priced. In addition to health and safety of consumers, the Company has continuously fostered and maintained good customer relationships in all operations. The Company has conducted customer satisfaction surveys both domestically and internationally. The Company's presented the results of the customer satisfaction survey to Senior Management. In addition, the Company has analyzed comments and recommendations from customers, to improve the operations to meet the needs of customers. Each year, the Company has set a customer satisfaction target of at least 89%. Customer satisfaction data is collected on a quarterly basis. The Company has established guidelines for managing customer satisfaction, by monitoring and regulating 1 Based on domestic Mama Cup sales volume (calculation formula : 500,000 cartons/month x 36 cups/carton x 12 months/year x 19.74 gm/cup)
48 Thai President Foods Public Company Limited. raw-material sourcing process and the production process. For example, product quality, duration of use, product safety, nutritional value, delivery of goods, and customer coordination, in accordance with the established policy framework and action plan. The Company has maintained good customer relationships through customer engagement in providing feedback and suggestions, in order to increase customer confidence and satisfaction.
Customer Relationship & Customer Engagement (103-2)
Local Customers • To have annual meetings with customers, to set annual goals together, to understand and ensure the quality of products, and to build good relationships with customers. • To have monthly meetings with customers, to plan production together, to achieve the same goals, and to build good relationships. • To be involved in helping customers in the event of trouble. For example, donated goods to help at the time of the disaster. International Customers • To organize agent meetings once a year, to provide customers with understanding, ensuring product quality, and to build good relationships with customers. • To visit customers in each country regularly, to acknowledge customer needs and problems, and to build good relationships. • To participate in promotional trade shows with customers in that country. • To be involved in helping customers in the event of trouble. For example, donate goods to help in the wake of a disaster.
Privacy Policy (103-1, 103-3) The Company has an important responsibility to maintain the trust of its customers. The Company maintains confidential information about the client's business operations at all times. Customer confidentiality covers information obtained from segments that are directly in contact with customers, and from other sources within the Company. The usage of customer confidentiality information must be in accordance with the company's specified objectives only. The Company will not use confidential information for the personal benefit of any individual. Information that the Company must keep confidential includes data received from customers, customer personal information, and information about financial transactions between the customer and the Company. This is to build customer confidence in the Company. The Company aims to operate by keeping 100% of its customers' data from leaking.
Management Guidelines (103-2) The Company adheres to its business ethically, by respecting and complying with the law. The Company recognizes the trust of its customers and partners who operate with the Company. Therefore, the Company places great emphasis on security, and keeping the information of customers and partners confidential at all times. Information that the Company keeps confidential includes data received from customers and suppliers, as well as business-transaction data between customers, supplier, and the Company. The use of such information must be in accordance with the Company's intended objectives only. Confidential information must not be used for the personal benefit of any particular person. All employees of the Company are responsible to maintain confidential information of customers and suppliers. The Company has established policies, rules, operational regulations, and strict measures to ensure the security of personal information. The information received by the Company will be used for its intended and legitimate purposes only. Privacy Policy of Customers & Suppliers
Sustainability Report 2020 49 1. The Company is responsible for maintaining confidential information of customers and suppliers. The information will not be disclosed to 3rd parties, except in situations as follows: • Prior written permission from customers and suppliers to disclose information. • Disclosure of information in accordance with the law • Regulators have required companies to disclose information to the public. • Disclosure of information due to necessity and to protect the Company's assets in accordance with the law. For example, disclosing information to a police officer on suspicion of fraud. 2. Employees will not communicate confidential information, whether verbally or in writing in public and social media, in order to prevent unrelated parties from accessing confidential information. Employees will avoid communicating via text, image, voice, or information that may cause conflicts, social arguments, illegal activity, which may cause a negative image towards the Company, its customers, and suppliers. 3. Employees are obliged to protect confidential customer, partner, and company information forever, even if they have resigned or retired as employees of the Company. Any information and documents that an employee has prepared while being an employee of the Company will remain the property of the Company. Employees must not disclose such information or documents after the retirement of the Company's employees.
Measures on Accessing Confidential Data of Customer & Supplier 1. For security of personal information, the Company has established the level of data authorization access and has changed password of relevant employees to access and to use data. 2. The Company provides appropriate security measures to manage technological risks. The measures are as follows: 2.1 The security of premises, agencies, and personnel will be secured. There will be selection methods, division of duties, training, and assignments to employees, for appropriate performance of duties. All employees are obliged by the Non-Disclosure agreement. 2.2 The security of computer systems and information systems will be provided. The computer system is separated. It controls access to computer systems, detects intruders, traces, and controls changes in computer systems. 2.3 Information security will be provided. It layers information confidentiality, sensitive data retention, and paper record data management. 2.4 Communication security and communication networking are provided. Network access is controlled in communications. It includes data backup, data recovery, network traffic control, data tolerance monitoring, and remote computer system usage control. 3. The Company does not access computer data with specific access protection measures. The Company will not intercept the computer data of others in transit through the Company's network in any form, except as permitted by law.
incidents Number of incidents, customer and 0 partner data leaks Incidents (418-1)
50 Thai President Foods Public Company Limited. Customer Complaints Investigation The Company has guidelines on the basis of integrity, fairness, and transparency. Therefore, the Company has provided opportunities for customers and third parties to present their opinions, suggestions, and complaints through the Customer Contact Center. Complaints are recorded, investigated, investigated, investigated, and resolved, so that they can be presented to management for consideration and decision making. Complaints are divided into 2 main topics as follows: 1. Product Safety 2. Product Quality In 2020, there were a total of 253 cases of complaints. The biggest complaints were about product quality, amounting to 162 cases. The second large number of complaints is product safety, 91 cases. This demonstrates the effectiveness of the complaints system, so that the management can see the operational deficiencies, and to take effective corrective action.
Customer Complaints System
Telephone Complaint Concerned Customer Center Department Executives Postal Mail
Customer Satisfaction Questionnaire The Company assesses customer satisfaction both domestically and internationally. Customer Satisfaction Questionnaire has been created by conducting surveys every 6 months, according to the company's quality system. The Customer Satisfaction Questionnaire consists of the following:
Domestic Customer Satisfaction Questionnaire 1. Service • Customer Support • Troubleshooting Domestic Customer Satisfaction Questionnaire • Efficient Coordination results in 2020 showed that 89.75% of respondents were satisfied with the company's services, up from 2. Product Quality 0.5% in 2019. • Product Accuracy • Packaging quality & durability 89.75 89.25 • Product Shelf Life 90 3. Product Delivery
• Document Accuracy 85 • Product Type & Quantity Accuracy
• Timeline 80 2019 2020
Sustainability Report 2020 51 International Customer Satisfaction Questionnaire
Instant Noodles Services • Product Quality • Agent Services • Product Overall • Document • Packaging • Agent Knowledge & Understanding • Taste • Agent Speed • Appropriate pricing for products • Cooperation & Communication • Appropriate pricing for markets • Service Overview • Support & Troubleshooting Rice Products • Logistics Management • Product Quality • Product Overall Company Policy • Packaging • Long-term relationship • Taste • Adjustment to International • Appropriate pricing for products Standards Requirements • Appropriate pricing for markets
As for the International Customer Satisfaction Questionnaire, scores are measured differently from domestic customer satisfaction measurements in percentage. In 2020, the average satisfaction of foreign customers per instant noodle scored 4.25. Rice products scored 4.25. The service scored 4.25. Company's policy scored 4.25
Satisfaction of customers on each side
4.6 4.48 4.48 4.5 4.39 4.38 4.4 4.29 4.25 4.25 4.25 4.26 4.25 4.3 4.23 4.22 4.2 4.16 4.13 4.10 4.09 4.1
4
3.9
3.8 Instant Noodles Rice Products Services Company Policy
2017 2018 2019 2020
52 Thai President Foods Public Company Limited. Economic Performance (103-1, 103-2, 103-3)
Food and beverage industry is a key element in developing the country's economy, as well as enhancing the people's quality of life, thus the Company is determined to operate business under policies that taking into account the stakeholders across the sectors, in economic, social and environmental aspects, in order to attain strong performance and generate sustainable return to the Shareholders, create employment and distribute revenues to the industries in the supply chain, share profits with the Government in forms of taxes, and support social activities beneficial to the community and society, through exercise of capacity in producing foods for helping members of the society, subsidizing funds and measures, such as maintaining quality and safety of the foods and products up to standards and providing with healthy food for the consumers, strengthening the community, and playing a major role in elevating quality of life of the people in the society, as to grow in sustainable manners.
Economic Performance in 2020 Even though the whole world was experiencing the COVID-19 situations in 2020, widely affecting the global economy and various industries in unprecedented magnitude, and the food industry is one of many, which were disrupted by the crisis, ranging from the problem of supply chain disruption during the Lockdown to changes in behaviors and demand of the consumers, whereas the consumers turned to be more aware of and pay more attention to daily hygiene, as well as be more conscious of picking food, and the said trends caused in the issue of “food safety” to be even more relevant and become the essential part, which cannot be overlooked by food business entrepreneurs, thus, the food production processes need to be safe from the beginning to the end, making the Company realize the arising importance and develop the products to respond to the currently emerging changes. In 2020, the Company accelerated food production to keep up with the consumers' demand for hoarding goods during the Lockdown measure, requiring the Company to produce the goods in the quantity demanded by the market and to control and inspect quality of the foods, as to satisfy the safety standards of food production, for ensuring that the goods, which would be delivered to the consumers, must be of quality and satisfy the safety standards. AS a result, in 2020, the Company gained an increase of the incomes from 2019 in the amount of 342,943,725 Baht, equivalent to 2.51%. Apart from this, the Company was granted with tax benefits from the Board of Investment (BOI) in an amount of 406,796 Million Baht. (201-4)
Distribution of Direct Economic Value* (102-7, 201-1)
Economic Particulars Amount (Baht) Direct Economic Value Incomes 13,985,009,234 Distribution of Direct Economic Value Operating costs 10,018,666,977 The staff's wages and benefits 1,799,215,000 Return to the capital owners 1,615,549,669 Payments to the Government 385,899,193 Investment in the community 6,090,174 Accumulated Economic Value 159,588,221 * Separate Financial Statements of Thai President Foods Public Co., Ltd., do not include other subsidiary companies. (102-45)
Sustainability Report 2020 53 Human Resource Management (103-1)
Business operations in the 4.0 era have to face with the challenges of rapidly changing global situation in both economic, social and environmental dimensions, especially the role of technology which resulted in a significant change in the business model. Therefore, the Company pays attention to attracting high potential personnel concurrently with preparing and developing high potential personnel with diversity and different expertise to be the next generation of leaders who are talented people with the knowledge, ethics and skills required for business driving to be ready to promptly deal with the changes. In 2020, the Company has conducted studies, analyzed and laid out guidelines on the need for manpower to cover all departments in order to improve the gap in personnel management effectively, to be able to develop potential and recruit personnel who can respond to the needs of the company clearly and efficiently.
Total number of employees and workers 5,777 persons Total number of employees 1,044 persons
Total number of workers 4,733 persons
Total number of Total number of male employees female employees 573 persons 471 persons Total number of Total number male workers of female workers 1,632 persons 3,101 persons
Number of personnel in 2020 (102-7, 102-8, 405-1)
Sex Age (years old) Nationality Other Male Female <30 30-50 >50 varieties Board of Directors 10 5 - - 15 Thai - High level executives (TML) 4 5 2 7 Thai - Senior level executives (SML) 9 15 9 15 Thai - Middle level executives (MML) 40 45 2 58 25 Thai - Initial level executives (FML) 260 165 45 314 66 Thai - Employees in operation level (NML) 8 9 - 4 13 Thai - Employee 260 242 211 260 31 Thai -
54 Thai President Foods Public Company Limited. The Company pays attention to hiring local personnel because the Company believes in and respects the individuality that all personnel, regardless of location, are people with equal knowledge, skills, and abilities. And those personnel will be the people that connect the relationship, create a good understanding of the company and the surrounding communities effectively. In this regard, local personnel who join the company have the same right as other personnel. They can also be in a senior management position. The Company will consider their skills, knowledge, abilities, and performance only. Currently, there are 21 personnel recruited from local people who are holding senior management positions or 72.41 percent of the total number of senior managements. (103-1, 103-2, 202-2)
Recruitment Process (103-2) The company analyzes and reviews guidelines for recruiting, hiring and positioning new personnel as well as summarizing the vacancy rate of personnel in each position. Then, the announcement is made to recruit new personnel, which the company has set a target for operation of recruitment at 45 days. The recruitment is divided into 2 types which are: 1. External recruiting: The Company will announce the recruitment via the Company’s website, in which each position will be defined with the desired properties and there will be an interview to test those who have passed the selection. After that, those who pass the interview must pass the 3-month probation period before going into the consideration process of the executives of each department to see whether they can perform their jobs effectively or not. If they pass the consideration, they will become personnel of TFMAMA. 2. Internal Recruitment Internal Recruitment The Company will make internal communication, so that the personnel know about the number of officer required and the position opened for application through the Intranet system. After passed the qualification examination, there will be an interview to test the competencies of the personnel according to the specified qualification. And after passed the selection, the further actions will be taken.
In recruiting, hiring, positioning, selecting and retaining new personnel with the company, the Company start from the open recruitment in which the company does not scope the race, religion, disability and educational institutions. The Company rather focuses on recruiting personnel who are good persons and capable. Apart from that, the Company also recruits personnel in various regions, so that they can be the representative to reflect the diversity of thoughts, cultures and opinions of the community. Furthermore, the Company does not use child labor and illegal labor and the Company enforces the rules and regulations concerning employment throughout the supply chain to ensure that the operations of recruitment and selection is transparent, equal and respects the differences of all personnel.(103-1, 406-1, 408-1, 409-1)
Sustainability Report 2020 55 New personnel information for 2020 (401-1)
Total number of new employees 79 Total number persons of new employees and workers 1,479 persons
Total number of new workers 1,400 persons
2018 2019 2020 Number (person) Percentage Number (person) Percentage Number (person) Percentage New recruitment of employees New employees sorted by sex Male 51 54.26 60 57.14 43 54.43 Female 43 45.74 45 42.86 36 45.57 New employees sorted by Age < 30 years old 68 72.34 71 67.62 54 68.35 Age 30 – 50 years old 25 26.60 33 31.43 24 30.38 Age > 50 years old 1 1.06 1 0.95 1 1.27 New employees sorted by Head Office 13 13.83 10 9.52 12 15.19 Chonburi Factory 36 38.30 34 32.38 16 20.25 Lamphun Factory 1 1.06 8 7.62 12 15.19 Rayong Factory 34 36.17 34 32.38 30 37.97 Ratchaburi Factory 1 2 2.13 3 2.86 2 2.53 Ratchaburi Factory 2 8 8.51 16 15.24 7 8.86 Total 94 100 105 100 79 100
56 Thai President Foods Public Company Limited. Attracting and retaining high potential employees (103-1, 103-2) After selecting personnel to join the Company, the Company will begin to retain valuable employees with the company, especially employees with high potential. These employees are the key power for Company’s development, making the Company progress and developed sustainably. Apart from that, they can also help to reduce operating costs in hiring new personnel to the company, which may affect the company’s continual growth. The company has established guidelines for attracting employees, starting from setting criteria and standards for assessing performance fairly at all levels both in terms of the ability to work, leadership, as well as the potential of the employee. For example, a promotion is done according to the ability. The rotation of employees is done in order to put the employees to a suitable position. The position of the employees is adjusted according to their potential. The Company set the criteria for evaluating high potential employees by evaluating from the KPI (Key Performance Indicator) of the employee and the Competency of the position. Every employee at all level at 100 percent will be assessed (404-3) for selection as a group of high potential employees. In 2020 the number of employees in this group is 32 persons in total, accounting for 3 percent of the total workforce. The details are as follows:
Percentage of Employees who are selected as high potential workers (measured by the work performance) Year 2019
Type Male Female Total Percentage Existing employees 10 22 32 3 New employees - - - - Total 10 22 32 3
High potential employee retention rate, Year 2019-2020
2019 2020 High potential Employee Amount Percentage Amount Percentage Male - - 10 31 Female - - 22 69 Total - - 32 100
Sustainability Report 2020 57 In addition, to retain workers to remain with the company as long as possible, the company has also set welfare, compensation, and benefits allocated to permanent employees and temporary workers with following details: (401-2)
Welfare Employee Worker Life insurance √ √ Medical care (of oneself) √ √ Getting medical treatment at the Company’s infirmary √ √ Parental leave rights √ √ Childbirth allowance √ √ Compensation or retirement pay √ √ Provident fund contributions √ √ Professional fees √ √ Ordination allowance √ √ Allowance for fire or other disaster’s victim √ √ Borrowing √ √ Cremation allowance √ √ Shuttle bus service √ √ Special area allowance √ √ Overtime and holiday pay √ √ Travel expenses to work in the country and abroad √ √ Others (sports relations, marriage, new year party, uniforms, get well gift, special price sales, Employee of the Year) √ √
For benefits and welfare, the Company communicates information through various channels, such as intranet system, e-mail, circular, and the public relations boards, so that the Company's personnel can get the information about benefits, as well as claiming the benefits efficiently.
In the year 2020, the Company has adjusted the minimum wage rate for personnel working in factories in Chonburi, Rayong, Lamphun and Ratchaburi provinces in compliance with the law and the conditions of labor market as follows: (202-1)
Factory Previous wage / day New wage / day Chonburi 330 Baht 336 Baht Lamphun 310 Baht 315 Baht Rayong 330 Baht 335 Baht Ratchaburi 310 Baht 315 Baht
58 Thai President Foods Public Company Limited. In addition, when a female employee gives birth, the Company will provide the right to take parental leave. In 2020, there are 120 workers or 100 percent who exercise such right or 100 percent. (401-3)
Leave case Male Female Total Number of workers eligible for parental leave 0 120 120 Number of workers who take parental leave 0 120 120 Number of workers who take parental leave and come back to work 0 93 93 Number of workers who take parental leave and come back to work after the end of such leave and continue working for 1 year after that 0 93 93 Ratio of employees coming back to work and the retention of the employees who come back after the leave period ends. 0 93 93
Summer Kids Project for the children of the employees in the company This project focuses on taking care of children of workers in the company, since most people in working age are concerned about taking care of their families, especially about children. This is one of the reasons why employees resign from the Company because they do not have the time to take care of their families. The Company then pays attention to the employees' children by establishing a Summer Kids Project to take care of the children of employees, during the school vacation. A learning center for the children of the workers is established and the children are taken on a field trip, so the employees can be relieved and have more time to take care of their children.
Human resource development (103-1) “All personnel” are the company's most valuable asset because they are an important force in driving the operation to achieve the goals that have been set, especially at present, the company aims to develop business to grow and expand investment around the world. Therefore, the Company needs to find "Young Leader" to continue the values of the company along with preparing personnel to have knowledge, to provide correct understanding, to earn skills at work and to adjust the attitude to get ready to cope with and adapt to the changes in the 4.0 era.
Sustainability Report 2020 59 Leadership Competency Model (103-2)
Leadership Competency Model
Setting Direction - Set vision, direction and business success indicators by setting clear strategies and goals, prioritizing the tasks in relation with the changing situations and making decision to set the guideline with reasonable principle to set the framework for employees at all levels to comply with in the same direction, responding to strategies and creating a business that grows and be competitive on the international stage.
Delivering Results - Operate proactively to achieve the goals in their full capacity by planning operations, allocating works, supplying resources, being enthusiastic to work, taking action to solve problems in long term, driving and following up the work to make the work complete, correct, on time and achieve the objectives.
Driving Change and Innovation - Elevate the standard of work, develop work and quality to be more efficient and effective by studying innovation and working at international standards, being open, adaptive, and creative, challenging the old work method by initiating new and better methods and developing and adjusting their work to enable the company to keep up with innovation, competitors and the constantly changing world.
Leading Winning Teams - Create a team that is capable of going forward by themselves and play a leadership role by selecting and evaluating the performance of the subordinates. Talk and listen to their opinions, provide job training, create learning opportunities and assign roles and responsibilities for employee development and create a good working environment to build and retain high potential to grow together with the company.
Engaging Stakeholders - Participate in building good working relationships with colleagues and external stakeholders by effectively communicating, coordinating, motivating and building business network to drive the company's performance forward and promote the company's growth in the future.
Human Resource Development Training Course In the implementation of personnel training and development, The process starts with exploring training needs and creating and developing training courses for employees, including training monitoring and evaluation. The aforementioned processes can be used in human resource development through training methods for all positions and comply with the company's goals to duly achieve the goals of the company. The company has set a training goal of 14 hours/person/year.
60 Thai President Foods Public Company Limited. In the year 2020, the company has the training of employees. This is the average number of hours 20 hours/person/year. The 8 types of training courses as follows : (404-2)
1. Essential training course for every position (New employee) • Knowledge about vision, mission, value , etc. • Rules, regulations and responsibilities • Safety and Occupational Health • Anti-corruption • Principles of good corporate governance
2. Specific need for certain position (OJT) • Specific knowledge of the position
3. Training courses that each department are interested in • Strategic planning • Problem solving and decision making techniques • Strategic procurement • System and warehouse management efficiently • Professional recruiting strategies
4. Training course on quality systems, environmental and laboratory standards • Food Defense Plan • Advance GMP • Halal Standard • ISO 19011 (auditing management systems standard)
5. Training courses on occupational safety courses • Safety, occupational health and working environment (for workers) • Supervisor level safety officer • Executive level safety staff • Safety at work for contractors • Safety, Occupational Health and Work Environment Committee • Safety in working on new machines • Accident reduction with KYT techniques • Preliminary firefighting and fire drills
6. Curriculum according to company policy • Risk management • Expanding the coalition of Anti-corruption Towards sustainable organizational development
7. Information Technology (IT) Training Course • Use of Microsoft Office 365-Power BI • Use of Microsoft Office 365-Word, Excel, Point Online • Use of application for work
8. HR-OD Project • HR-OD Project training course
Sustainability Report 2020 61 In the preparation of the successor to important positions of the organization, the Company has established a succession plan for important business positions. And prepare the readiness of employees by conducting a 360 degree assessment and drawing up an individual development plan for management level employees. Focus on the principles of learning based on the concept of 70:20:10 for maximum effectiveness in the development and learning of the learners.
20 Average training duration (hour/person/year)
20 20 Average training duration Average training duration of female employee of male employee (hour/person/year) (hour/person/year)
Average training duration of the employee per person per year (404-1)
Position Average training duration/person/year High level executives (TML) 23 hours Senior level executives (SML) 42 hours Middle level executives (MML) 38 hours Initial level executives (FML) 17 hours Employee at operational level (NML) 12 hours
62 Thai President Foods Public Company Limited. Safety, occupational health and working environment management (103-1) The Company prioritizes safety and occupational health as the most important things because the Company is aware that safety and good health is the basic rights that everyone should be granted. Apart from that, the investment in safety and health of relevant parties is considered as a risk prevention of the Company. More importantly, since the number of accidents would positively and negatively affect the Company in terms of credibility from the employees towards the Company, damage to the Company’s assets in case of the accident in manufacturing process, as well as the Company’s reputation. Therefore, the Company commits to develop the safety and continuously create Company’s culture in terms of safety.
Quality, Food Safety, Occupational Health and Environment Policy (103-2, 403-1, 403-4) “The company is committed to producing quality products. and safety in accordance with the laws and regulations and customer requirements Without affecting the environment Occupational health and safety of employees and those involved to create maximum satis- faction for customers All employees at all levels Must be responsible for quality improvement continuously and sustainably.”
The Company is aware that the business operations must be accompanied by an awareness of safety and occupational health as a priority. The safety policy is one of the main policies of the Company to control the operation safely and to make the operation more efficient at every stage, as well as to prevent and reduce losses from accidents that may occur to employees under Occupational Safety, Health and Environment Act. The Company cultivates the awareness of safety and occupational health in all personnel in the Company. All personnel must be aware of taking care of the health and work safety. In addition, the Company's partners must strictly adhere to the requirements of the occupational health and safety program and to make the safety operation efficient in every process. Moreover, Occupational Safety, Health and Environment Committee was appointed, consisted of 103 executives and employees representing 1.80 percent of the total personnel. The objective of the Committee is to set standards and implement policies for efficient operation, and to ensure safety and to control the loss from work accidents. The Company’s Occupational Safety, Health and Environment Committee have assessed the health risks of the Company's personnel as well as regularly monitor the working environment to find a way to prevent and correct the issues properly. The Company's personnel who have to work in an environment that is at risk from work, accidents and illness caused by work are as follows: (403-2, 403-3)
Job description Risk of Illness / Danger from Work Mitigation Production Line • The noise from machines • Establish hearing conservation Project exceeds 85 decibels. • Improve work environment Office work • Office syndrome • Provide training course for stretching
Preliminary firefighting and fire drills(403-5) The Company has provided training courses for preliminary firefighting and fire drills, so that employees at all levels understand the type of fire and how to choose firefighting equipment, as well as what to do properly in the event of a fire.
Sustainability Report 2020 63 Training course for developing awareness and increasing the potential of safety supervisors (403-5) The Company focuses on raising awareness of work safety for employees of all levels. Therefore, the Company starts with raising awareness of safety in all employees, and to gain knowledge and understanding about the concept of safety, accident, loss and awareness the roles of safety, as well as the creation of Behavior Based Safety in order to lead to the reduction and control of accidents that arise from work effectively.
Injury and Death of the Personnel (403-9, 403-10)
Type of Injury (/)
Number Amount of working Percentage (Person) hours Back and spine Back bone Broken Burn and hearing Ears jaw) nose, (Eyes, Face fingers or limb of Loss stress Injury from injury) tissue Sprains (soft Poisoning Brain injury Others (Specify)
Rate of injury of all personnel of the Company Death from the work-related injury ------Work-related injury with great impact (excluding death) ------616 4 0.69 Recordable work-related injury 1 9 - - 3 - - 8 - - - 936 21 0.36
Type of health problem that is occurred (amount) Stress / Rate of Depression / Musculoskeletal Lung Others Amount death Anxiety disorders disease (Specify) (Person) (percentage) disorder Death from work-related health problem - - - - 0 0 Work-related health problem (amount) - - - - 0 0
Type of hazard occurred Health impact Procedure (Specify) (Specify) Work-related Hazard of machine noise Cause hearing impairment Establish hearing hazards that in the production process conservation measures to pose a risk to (with a noise level monitor and prevent hearing health problems exceeding 85 decibels) impairment
64 Thai President Foods Public Company Limited. In the fiscal year 2020, the Company is able to manage, control and prevent in terms of safety, occupational health and work environment very well. However, according to the accident rate of personnel, the Company has monitored and searched for the cause of such accident to find ways to improve the safety management even more, so that the Cmpany's personnel can be confident about work safety and can work at full efficiency further.
COVID-19 Prevention Measure (403-6,403-7) Coronavirus 2019 (COVID-19) is an emerging virus that has been found to be outbreaks since December 2019. The COVID-19 virus is communicable from person to person through coughing, sneezing, direct contact with secretions, such as human mucus and saliva. Infected people experience many patterns of symptoms. The infected may have no symptoms, mild symptoms resemble a common cold, moderate symptoms like pneumonia, and severe symptoms which may lead to death. The coronavirus 2019 outbreak is widespread in many countries around the world. The World Health Organization declared the COVID-19 as a Public Health Emergency of International Concern on 30 January 2020 and suggested all countries to expedite disease surveillance, prevention and control. For Thailand there has been measures to surveillance, prevent and control disease since the disease was started to be detected within the country by setting the provincial control areas. Due to the coronavirus epidemic, the Company is concerned with the situation and the living of the employees. Therefore, the Company has set measures to take care of employees to prevent coronavirus 2019. ● Provide accurate knowledge about COVID-19 by a medical professional to gain the correct under standing of the disease. ● Communicate with the employee about personal hygiene practices. ● The venue is regularly cleaned, especially at the contact points. ● The screening point is provided for employees and visitors by monitoring body temperature and everyone must wear a mask all the time when being with other people. ● Employees have to maintain social distancing and strictly compliance with government measures. ● Officers of courier, food delivery, parcel delivery services and DHL must conduct the delivery in the designated area only. ● If it is found that employees or the close family member of employees is confirmed to be infected with COVID-19, employees must notify the company immediately. ● Employees who are quarantined for surveillance by the Company's orders or by government agencies, or diagnosed with COVID-19 by a doctor, will be allowed to take leave. ● Employees are requested to cooperate with the Company by not travelling to high-risk countries. If travel is necessary, the employee must notify the supervisor and Human Resource Management Department. ● If the employee has symptoms of illness, such as coughing, sneezing, runny nose, they must inform the Company, seek immediate medical attention, and wear a surgical mask during work until the symptoms are gone. ● Avoid participating in crowded social events. ● Only travel to necessary meetings and operations between factories. Using communication devices such as VC and Teams in substitution. ● For external parties such as factory guests and visitors, when entering the Company area, the person must be checked for body temperature. If the temperature is higher than 37.5 degrees Celsius, they are strictly prohibited from entering the Company. Those who enter into the Company area must wear a surgical mask at all times, otherwise they will not be allowed to enter the company area.
Sustainability Report 2020 65 In addition, the company also conducts an assessment of situations or diseases that are at risk, such as Covid-19, by examining all personnel in the headquarters, 120 people or 77.42 percent, since the area is a risky area and strictly implement preventive measures.
Type Amount (person) Percentage Employees infected with COVID-19 0 0 Employees at risk to infect with COVID-19 0 0 Employees not infected with COVID-19 120 100
Measures to Deal with COVID-19
Disease Monitoring and Screening Department Supporting and Area Control Emergency Director Department
Employee is found to Inform Emergency be Patient Under Director and all Investigation (PUI) department to ger ready
Consider sending The employee is Employee to hospital for quarantined at home / diagnose. designated area.
Monitor symptoms, check body temperature and Illness indicating Patient Under Investigation (PUI) is relieved. Approve to come Case 1 report to the Company at back to work Not infected least 14 days from the first normally day of illness Illness indicating Patient Under Investigation (PUI) is not relieved.
Inform disease control Control the area, block Case 2 officer in the local area/ the access to risky area Infected provincial public health to in the Company send to hospital.
Follow up the treatment of the employee Check timeline of the Clean and disinfect the Approve to open according to the diagnosis by doctor infected employee to area exposed to the the area for until the virus is not detected and search for close contact infected person/ close normal access released from the hospital persons contact
Continue to put the employee to quarantine Doctor gives opinion that the person is cured and can come back to work. according to the guideline of the medical
66 Thai President Foods Public Company Limited. Employee support and preparing for retirement Personnel are essential factor to drive business to grow and keep up with the changing of the global society. Therefore, the company pays attention to development of personnel in the company to use their full potential by giving equal opportunities to all personnel at all levels from the first day of employment until the retirement day. The Company has set a plan for managing skills and lifelong learning which supports continuous employment and helps employees to manage their life after retirement. The plans of both internal and external trainings are arranged for personnel by evaluating that the curriculum will benefit personnel and the work that employees perform in the company, as well as developing job skills to be more effective, such as (404-2) • Use of Office 365 program to increase the efficiency of employee collaboration across the company. • Use of unpaid leave for Further Education and Returning to Work Normally. • Getting to the point of Computer Act offense. • Preliminary firefighting. • Problem analysis and decision-making technique. • First aid.
In addition, the Company also have guidelines for managing life after retirement which include the social security planning, saving after retirement, money saving and money spending during retirement. The Company also provide knowledge about the provident fund which is another way to help to save money for retirement and deposit money for using even after retirement. The speakers are invited to provide knowledge that will useful for employees in the future. In addition, in 2020 the Company has allocated a provident fund for executives and employees in the amount of 26,543,606.75 baht (201-3) to provide employees with savings for retirement, resignment, disability or as security for their families.
Career training program for employees to prepare for retirement Professional training activities "Taiwanese egg cake and curry puff" This project focuses on supporting Company's employees in terms of additional careers, in order to get them ready in terms of skill and ability for career after retirement and for employees who want extra income to be able to earn income to support themselves and their families. In the year 2020, the Company has arranged training on cooking of “Taiwanese egg cake” and “curry puff.”
Sustainability Report 2020 67 Employees terminated from employment sorted by sex
Number of employees terminated from employment (401-1)
2018 2019 2020 Amount (person) Percentage Amount (person) Percentage Amount (person) Percentage Employment termination Employees terminated from employment sorted by sex Male 1,063 39.98 758 35.06 627 38.0 Female 1,595 60.02 1,404 64.94 1,023 62.0 Employees terminated from employment sorted by age Age < 30 years old 1,748 65.76 1,303 60.27 959 58.12 Age 30 – 50 years old 831 31.26 719 33.26 568 34.42 Age > 50 years old 79 2.97 140 6.48 123 7.45 Employees terminated from employment sorted region Head office 7 0.26 15 0.69 21 1.27 Chonburi Factory 954 35.89 669 30.94 435 26.36 Lamphun Factory 221 8.31 273 12.63 165 10.00 Rayong Factory 991 37.28 697 32.24 495 30.00 Ratchaburi Factory 1 170 6.39 178 8.23 213 12.90 Ratchaburi Factory 2 315 11.85 330 15.26 321 19.45 Total 2,658 100 2,162 100 1,650 100
Retired employees who are employed consecutively
Amount (person) Percentage 32 1.94
In the event that personnel are rotated, transfer, suspended, fired, etc. The company will provide explanation to personnel not less than 30-60 days, so that employees to be can prepare for the change and transfer of positions, or job quitting, and for recruiting new personnel to replace the previous ones (402-1)
Human rights respect (103-1, 103-2) The Company is aware of the importance of respect for the human rights of everyone. All personnel and business partners will be treated according to human rights principles equally, without any discrimination and the Company do not take any action that is considered a violation of human rights. 1. Respect human rights, treat each other with respect, honor each other, and treat each other equally Do not discriminate or differentiate. Do not discourage against physical conditions, mental conditions, gender, skin color, race, nationality, religion, political view, age, language, education, disability or social status or any other matters. 2. Run the business operations and performance carefully to prevent the risk of human rights violations. 3. Do not take any action or support activities that violate human rights and comply with discrimination laws and regulations.
68 Thai President Foods Public Company Limited. 4. Provide equality in employment. Do not use child labor, forced labor, prison labor, slave labor or debt bondage. Do not discriminate, threaten and harass. Employees have the right to resign by giving advance notification in timely manner. Employees are allowed to have freedom of movement in their workplace and leave the office after working hours 5. The Company must not participate in, encourage or permit the use of physical punishment, threatening, or other forms of mental or physical forces. In addition, The Company must not use public warning and punishment. However, employees, including employees of subcontractors have the right to appeal the punishment / disciplinary action / fire and such appeal must be recorded. 6. Support and promote actions to protect human rights and comply with the laws and regulations on the rights of employees. 7. Safekeeping personal information of employees and stakeholders. Do not violate privacy or exploit the wrongful benefit from information, data collection Disclosure or use of information must be approved by data subject, unless it is lawful according to laws, rules or regulations of the company. 8. Supervise the respect for human rights. Do not ignored or negligent. When an action that is considered human rights violation is detected, report the supervisor or the person in charge and cooperate in investigating facts. If there is any question, consult your supervisor. 9. The company will ensure fairness and protect people who report human rights violations related to the Company. 10. Monitor, audit and assess risks and human rights impact on a regular basis. Set guidelines or measures to manage risks appropriately by implementing to all departments in charge of supervising and managing risks in their responsibilities. 11. Develop a two-way communication channel to promote knowledge, understanding and practice towards human rights respect, including to provide opportunities for employees and stakeholders to express opinions, report clues or complaints, if there is an event or action related to human rights violation, discrimination, harassment or persecution. 12. Establish a process for verifying information or complaints related to human rights, after being notified to the employee And / or stakeholders and report to senior management to carry out development, mitigation or corrective action on human rights appropriately. 13. Encourage and encourage business partners to take part in conducting business with ethical and social responsibility to foster a culture of mutual respect and continuously develop competitiveness. The commitment to human rights respect of the company clearly reflected through various management policies, such as good corporate governance policy, good corporate governance principles, business ethics, Corporate Social Responsibility policy 14. Employees have the freedom to join, form or refuse to join an association and have the freedom to join together to negotiate without fear of retaliation, hindering, threatening or harassment. The Company will not obstruct the choice of establishing independent agency and employee freedom.
Number of cases that Number of cases that use child labor use forced labor cases 0 Number of complaints Number of cases that 0 cases about human rights violate human rights No complaint 0 cases
Sustainability Report 2020 69 Sustainable Community Development (103-1,103-2)
A strong community starts with "well-being". The people are healthy and have a stable job, so that they can take care of themselves and their families to live happily. The priorities will be on socially disadvantaged population, vulnerable people, community members of remote locations, farmers, and small entrepreneurs, by providing opportunities and support to share and to create shared values. The Company is one of the driving forces for society towards sustainability, with the supply of raw materials to produce foods that promote the health of consumers. The Company organizes social projects to improve the lifestyle and health of people in society. The Company will share and expand the company's experience, knowledge, expertise and skills to develop the organization as well as the economic, social and environmental systems along with the company's growth.
Sustainable Community Development The current changes have resulted in a tangible deterioration in social conditions. Social development has played an important role in today's business operations. As per the saying, "Business Sector cannot survive in a failing society," Business Sector has turned attention to jointly developed communities, with the focus of advancing society. The Company will together develop with community members, families, and household, to make people in the community prosperous, stable families, and to strengthen the community.
Supporting & Improving Quality of life for Local People (103-1) The Company is also committed to contributing to improving the quality of life of its partners. It will support, to promote the career and income of farmers, and to improve the quality of life of farmers to grow with the Company. In 2020, the Company allocated THB 1,481,953,368.11 to procurement of raw materials from farmers and middlemen For example, rice, palm oil, and sugar, to be used as the main raw material in the production of instant noodles in all of the factories.
2020 Operation Goals (103-3) • Local procurement increased by 13.28% • The number of local partners increased by 36.36%
Procurement Procedures & Methods with Local Business Partners (103-2) In selecting local suppliers, the Company has initially evaluated the supplier via the checklist as specified by the Company. For example, raw materials sold to the Company, manufacturing processes, quality assurance, the features, raw material cleanliness, contamination, genetic modification, and environmental and social operations. Once the supplier has completed the preliminary self-assessment, the Company will examine it to assess the partner's operations before ordering. If the partner is required to update the operation, the Company will notify the supplier to adjust prior to conducting an audit. The Company will continuously follow up to ensure that the supplier meet the agreements and standards as required.
70 Thai President Foods Public Company Limited. Operational Overview with Local Business Partners (204-1, G4-FP1)
Budget for purchasing raw materials from all suppliers
Year Amount (Baht) 2019 7,816,267,039.72 2020 7,963,370,375.58
Budget for purchasing raw materials from local partners
Year Amount (Baht) 2019 1,316,414,933.43 2020 1,490,319,708.11
Top 3 Most Purchased Raw Materials with Local Business Partners (301-1)
Locally purchased raw materials Procurement budget
2019 2020 Amount (Baht) Percentage Amount (Baht) Percentage 1. Rice 186,763,237.61 2.39 183,341,032.20 2.30 2. Palm oil 616,519,601.50 7.89 747,123,417.00 9.38 3. Sugar 153,406,110.56 1.96 165,496,416.67 2.08 Total 956,688,949.67 12.24 1,095,960,865.87 13.76
Purchase of Farmer’s Safely Grown Dried-Peppers (GAP) Project (413-1, G4-Former FP4) This project has focused on, promoting, and encouraging farmers in Wiangsa District, Nan Province, to grow chemical-free chili residues in accordance with international standards. In the past, the Company has encountered problems with agricultural raw materials. In regard to product manufacturing for export to Europe, raw materials must be systematically regulated throughout the supply chain, from cultivation location, factory production processes, finished products to consumers, purchase of agricultural raw materials of physical, biological, and chemical quality. Chemical residue control must comply with international standards set by suppliers. The Company is unable to continuously find quality controlled raw materials under international standards in Thailand. Therefore, the Company needs to import dried chili peppers from abroad with the potential to control quality throughout the supply chain in accordance with international standards and standards set by the Company, with
Sustainability Report 2020 71 analysis of various values from internationally reliable companies. Subsequently, demand for quality agricultural raw materials has increased in volume. In order to prevent uncontrollable issues such as the risk of delays in deliveries, price hikes of future trading partners, weather uncertainty, worker strikes, and foreign cargo shipments, the Company needs to find potential domestic cultivation sites. Knowledge from the Company's raw materials studies has encouraged and supported farmers in Somboon Pattana Village, Nong Lom Village, Nong Lao Village, Noan Din Daeng Village, Muang Sam Sip District, Ubon Ratchathani Province, Hua Talay Village, Bamnjnarong District, Chaiyaphum Province, and Throne Village, Noan Thai District, Nakhon Ratchasima Province. In 2009-2011, farmers in Ban Mai Charoenrat Village, Wiangsa District, Nan Province, experimented with growing chili peppers in GAP standards. In 2011-2020, the Company cooperated with various government agencies, including, Department of Agriculture, District Agriculture, the National Science & Technology Development Agency (NSTDA), to educate farmers and support the purchase of dried peppers from farmers who oversee farmland in accordance with GAP standards. In addition, the Company has invested in creating a "Learning Center of Safe Chili Peppers Growing & Dried Peppers Making." There are demonstrations of chili planting and consultation of agricultural academic experts, to serve as a safe source of learning to produce dried chili peppers. Farmers interested in participating in the project are from Mueang District, Wiang Sa District, Na Noi District, Santisuk District, Phu Piang District, Tha Wang Pha District, Nan Province, and Muang District, Phrae Province.
Buddhist Lent Candle Offering The Company's executives and employees offered Buddhist lent candles and offerings of necessities on Buddhist Lent, to inherit Buddhism and to continue the traditions. Representatives of Management and employees participated in the merit-making activities at Wat Nong Kla, Chonburi Province, and at Wat Phra Yaen, Lamphun Province.
Blood Drive The Company's Executives and employees joined forces by organizing Corporate Social Responsibility (CSR) activities. The Blood Drive was organized at Saha Pattana Inter-Holding Public Company Limited, and Queen Savang Vadhana Memorial Hospital in Chonburi. Executives and employees donate blood to help patients waiting to be treated, and to provide blood reserves for disaster victims, or accidents in different areas, to hospitals across the country with significant blood shortages. This is a social activity that truly helps fellow human beings.
72 Thai President Foods Public Company Limited. Improving Quality of Life for People with Disabilities (103-1) Social inequality is a major problem in Thai society. This is caused by inequality in all aspects, such as, education, occupation, and income. These social inequalities have negatively affected society, especially vulnerable people, disabled people, marginalized people, have been discriminated against and have been deprived. Although Thailand has the National Disability Promotion and Development Act 2007-2011, it does not guarantee that people with disabilities receive equal and adequate care. Creating jobs and creating careers is therefore important to create opportunities for people with disabilities. Having a job and earning money indicates the person's full potential. All relevant sectors, including, government agencies, organizations, and establishments, will play an important role in creating opportunities, pushing, and encouraging people with disabilities to be a vital force in the development of the nation, having a better quality of life, having human dignity, not burdening others, and to be more socially acceptable.
“MAMA SEE” Main Project (103-2) The project focuses on creating careers and generating income for people with physical disabilities, under the Promoting and Improving Quality of Life for People with Disabilities Act B.E. 2550( 2007), Article 35. The project was started by supporting former employees who had road accidents to become disabled, making it impossible to help themselves, and causing employees' families to have an increased burden on care costs. Therefore, the Company has a policy to promote careers for people with disabilities and families as appropriate. Companies and professionals in developing disability occupations have assessed the right occupations for people with disabilities. There are 9 suitable occupations as follows: 1 Air Conditioner Services for families of people with disabilities 2 Coin operated washing machine for families of people with disabilities 3 Retail business for families of people with disabilities 4 Mobile food vendor for families of people with disabilities 5 Cowherd for families of people with disabilities 6 Swineherd for families of people with disabilities 7 Industrial sewing for families of people with disabilities 8 Coffee & smoothie shop for families of people with disabilities 9 Thai-Style Coffee Shop & Bakery Shop
Sustainability Report 2020 73 In addition to the nine occupations mentioned above that are considered suitable for people with disabilities, the Company is also open for people with disabilities and their families to propose other occupations that are suitable to the circumstances. "The business possibilities for families of people with disabilities" will generate income for people with disabilities and their family members. The Company has a holistic sustainable occupational promotion program for families of people with disabilities, and the MAMA SEE Project. In 2020, the Company supported 33 people with disabilities, totaling THB 3,709,860.
People with Disabilities who Received Assistance Number of Persons Amount (THB) 1. Former employees with severe disabilities from accidents 2 224,840.00 2. Employees who are caregivers of the disabled or have family members who are disabled. 21 2,360,820.00 3. Foundation for the Welfare of the Mentally Retarded of Thailand Under the Royal Patronage of Her Majesty the Queen, and other people with disabilities 10 1,124,200.00
The Company expects to be a part of supporting disabled people and their families with disabilities to earn enough money to make a living. In addition, the Company will contribute to the sustainable improvement of the quality of life for people with disabilities.
Youth Development Developing the potential of young people according to age, education, and morality, is the cornerstone of the country's economic and social prosperity. Youth is vital force to drive the future of the country. Therefore, it is essential to develop young people to have knowledge and ability. Young people will create and benefit from the country’s development, and to lead the nation towards sustainability in the future.
2020 Children’s Day Executives and employees of Ban Pong Factory, Ratchaburi Province, together with Ban Pong Municipality, had created beautiful memories for children and young people during the National Children's Day 2020. The Company had organized various events and had provided various many presents. This event was one of the corporate social activities that the Company organized, to encourage children and young people with self-esteem, to grow as important human resources for Thailand, as high potential, quality, and efficiency of the nation in the future.
74 Thai President Foods Public Company Limited. Preservation of the Environment for Sustainability
Rich natural resources and bountiful environment are sources of food, and a habitat that accommodates all living things to coexist without trespassing upon each other. Thus, maintenance of the natural resources and environment is an obligation of all sectors, who must mutually preserve and protect these sources of natural resources, as to be remaining in sustainable manners. The Company regards importance of environment management, paying careful attention to impact probably inflicted upon the supply chain, including optimization of efficient use of energy, climate change, efficient water management and reduction of waste amounts in the production processes, in order to bring about positive impact and become sources of raw materials for the production, as well as to be the foundation of the food chain and benefit all lives in the society. The Company formulated environmental policies and guidelines, which are consistent with the laws, rules and regulations, and applied them as regularly as to be accredited for the ISO 14001 environmental management system, and the guidelines are as follows : (102-11) 1. Operate the business in compliance with the environmental laws, rules and regulations, and polices, being aware of impact on the natural resources and environment, and regularly review and evaluate the performance. 2. Creating organizational culture and conscience in every level of the staff, bringing about cooperation and responsibilities for efficient and sustainable management of the environment and use of the natural resources. 3. Promote education and training to all the staff concerning the environmental issues. 4. Enhance the environmental management system, from efficiently using of the resources, treating and restoring, replacing, monitoring, caring and preventing impact on the natural resources and environment in sustainable manners. 5. Having a system for selecting trade partners in the supply chain (Value Chain), who operate environment -friendly business. 6. Emit pollution to exterior air in compliance with the laws, monitor air pollution and observe the rules and regulations of air pollution control. 7. Control noise pollution in compliance with the laws, monitor noise pollution and observe the rules and regulations of monitoring, measure and evaluate the monitoring. 8. Manage water pollution, manage a waste water treatment system up to the standards, control and inspect performance of the waste water treatment system, and evaluate quality of the water in compliance with the legal requirements, by observing the rules and regulations of waste water treatment and waste disposal systems management. 9. Assess risk of soil contamination in the activities for compliance with the laws, rules and regulations, by focusing on preventing the environmental impact, in a case of soil contamination, conduct immediate mitigation, investigate and assess potential risk of soil contamination, rectify it as to satisfy the legal requirements and notify all the internal and external stakeholders. 10. Prepare documentation report on the environmental performance to present to the executives and all the internal and external stakeholders in accordance with the procedures for communication.
Optimization of Efficient Use of Energy (103-1) Energy is deemed to be a key factor in all aspects of the business operation costs, including economic, social and environmental ones. The Company regards importance of efficient energy management, because, currently, the global society is facing serious energy problems, which severely affect ways of lives and business operations. The Company views that energy conservation is substantial, and it is an obligation of all sectors to continuously contribute to energy management. Thus, the Company established the energy management task force, carrying out duties to formulate policies on energy conservation for being used as guidelines to operations, and promote energy consumption to the highest efficiency.
Sustainability Report 2020 75 Policies on Energy Conservation (103-2) 1. The Company will properly develop and implement an energy management system, by designating energy conservation as a part of the Company's operations consistent with other relevant goals and requirements. 2. The Company will continuously improve efficiency of its energy consumption, as to be suitable for the business, applied technologies and best practices. 3. The Company will formulate action plans and goals for energy conservation on an annual basis, and communicate them to all the staff for correctly understanding and following them. 4. The Company deems that energy conservation is obligations of the Company's owners, executives and staff in all levels, who will cooperate in implementing the stipulated measures. The energy management task force is obliged to propel, monitor and assess performance of energy consumption, as well as set guidelines to continuously achieving reduction of energy consumption. 5. The Company will provide with necessary support, including human resources, budgets, working hours, training and participation in proposing opinions, for improvement energy issues. 6. Design, purchase and procure necessary machinery, devices, equipment and other services, taking efficient energy consumption of the said products or services into consideration. 7. The executives and the energy management task force will review and improve energy polices, goals and action plans on an annual basis. The Company prioritizes improvement of efficiency in the production processes for reducing energy consumption, and so far, has implemented projects on reduction of electricity consumption, reduction of greenhouse gas emission, in order to improve efficiency in operations of all factories, and managed to save energy in the amount of 11,737.14 Gigajoule, or greenhouse gas in the amount of 1,951,625.56 kilogram carbon dioxide equivalent.(302-4)
Year Number Energy Saved Greenhouse Cost Saved
Projects (Gigajoule) Gas Reduced (kgCO2e) (Baht)
2020 6 11,737.14 1,951,625.56 6,875,245.04
Project on Installation of Solar Power Electricity Generation The Company encourages use of renewable energy for the Company's benefits, introducing technologies of solar power energy generation (Solar Cells), in order to reduce electricity consumption, as well as reduce environmental impact, such as reduce air pollution from burning fuel, which results in the greenhouse effect, by installing them at Ban Pong Factory, Ratchaburi Province, which managed to save electricity in the amount of 4,824.57 Gigajoule, or the money amount of 4,891,579 Baht per year. Project on Installation of Energy Generation Efficiency Optimization Devices for Steam Ejectors The Company encourages use of renewable energy for the Company's benefits, introducing technologies of steam ejector energy generation efficiency optimization, in order to reduce consumption of steam, which produced by natural gas (NG), as well as reduce environmental impact, such as reduce air pollution from burning fuel, which results in the greenhouse effect, by installing the devices at Rayong Factory which managed to save electricity in the amount of 4,406.40 Gigajoule or the money amount of 904,046 Baht per year. Project on Replacement of Quick Couplings with Screw Couplings in Production Lines The Company encourages reduction of air compressor energy consumption, replacing connectors of air guns in production lines, which previously were quick couplings, with screw couplings, in order to increase efficiency of air consumption and reduce waste of the air compressor electricity consumption, by implementing the replacement at Si Racha Factory, Chonburi Province, which managed to save electricity in the amount of 423.01 Gigajoule or the money amount of 412,439.04 Baht per year.
76 Thai President Foods Public Company Limited. Project on Installation of Steam Header (Steamer) The Company encourages use of renewable energy for the Company's benefits, introducing technologies of efficiency optimization in controlling thermal energy from steam header, in order to reduce consumption of steam, as well as reduce environmental impact, which managed to save electricity in the amount of 2,083.16 Gigajoule or the money amount of 667,181 Baht per year
SHEE & Q DAY Activities The Company promotes and cultivates energy conservation consciousness in the organization through activities of SHEE & Q DAY (Safety Health Energy Environment and Quality Day), in order that the Company's staff will be aware of and realize efficient energy consumption. The activities comprise of exhibition educating about types of energy, methods of energy conservation in the organization, as well as activities of question and answer concerning promotion of sustainable energy conservation and environment preservation. Energy Consumption Amount in 2020 (302-1)
Total Electricity Consumption Amount 167,563,376.00 Magajoule (MJ)
Comparison of Total Electricity Consumption Amount in Years 2019-2020
Year Magajoule (MJ) 2019 205,677,763.40 2020 167,563,376.00
Energy Consumption Amount in 2020 (302-1)
Energy Consumption Amount (Magajoule) Intra-Organizational Energy Head Consumption Amount Chonburi Lamphun Rayong Ratchaburi Ratchaburi Office Factory Factory Factory Factory 1 Factory 2 Total Non-Renewable Fuel Consumption Amount (Magajoule) Coal - - - - 108,229,178.00 178,202,328.00 Furnace oil - - - - 3,087,744.00 - Liquefied petroleum gas (LPG) - 4,692,286.45 1,730,948.55 45,626,516.00 - 4,096,357.00 Natural gas (NG) - - - 237,483,577.00 - - Total Renewable Fuel Consumption Amount (Magajoule) Solar Power - - - - - 4,824,571.00 Energy Consumption Amount by Category (Magajoule) Electricity Consumption 1,124,000.00 62,626,752.00 22,288,752.00 81,523,872.00 12,762,014.00 30,947,904.00 Steam Consumption - 200,428,233.23 172,452,813.78 212,406,898.00 - - 1,124,000.00 267,747,271.68 196,472,514.33 577,040,863.00 111,316,922.00 182,298,685.00 Total (Magajoule) 1,336,000,256.01
Sustainability Report 2020 77 Climate Change and Natural Disaster Relief (103-1, 103-2) Currently, the world is experiencing problems with climate change, which is escalating, and the change is mainly caused by human activities, increase in greenhouse gas emission from human activities, for example, burning fossil fuel, deforestation, fertilization, livestocking and manufacture of industrialized products, etc. The greenhouse gas substantially affect our living, such as in drought and flash flood by changed amounts of rain, increase in the sea level, as well as change in quality and quantity of water of natural sources by fluctuation in amounts of rain among many regions, provided that the region of South-East Asia is a region, which is threatened by impact from the climate change, arising in various forms and widely affecting several areas. The said factors potentially affect the present business operations. The Company, as the country's major food producer who use different fuels types. Burning coal and furnace oil to generate steam in the production processes emits air pollution, for example, particulates, CO, CO2, SOx, NOx to the atmosphere. Thus, the Company regards importance of contribution to reduction of greenhouse gas emission from the production processes, such as measuring, evaluating and controlling quality of air at the emission stack, controlling combustion efficiency, air pollution treatment system, including Multicyclone and Wet Scrubber, before emitting the air to the atmosphere, satisfying the legal requirements. Apart from this, every operation site of the Company also assesses operating risk of climate change, for example, disaster or serious accident, such as conflagration, external persecution, flood, inclement weather, energy scarcity, labour strike and pandemic situations, whereas the Company has measures to receive the said events, and allocated a budget for a case concerning natural disaster in 2020 in the amount of 4,366,939,000.00 Baht (201-2), as to spend on relieving the arising disaster and maintain operations of TFMAMA to achieve the expected goals.
Project on Maintenance of Wet Scrubber The Company encourages evaluation and control of air quality at the emission stack, by measuring amounts and conditions of the water and operation devices of the blower in Si Racha Factory, Chonburi Province, which managed to reduce level of air quality in the emission stack of the Wet Scrubber (Steam Oven) in the additional amount of 0.7 mg/m3, and the Wet Scrubber (Mixer Room) in the additional amount of 3.2 mg/m3, preventing the level of air quality from going above the stipulated standard value.
78 Thai President Foods Public Company Limited. Direct Greenhouse Gas Emissions in 2020 (305-1)
Plant Measurement list Measurement results Standard Total Suspended Particulate, TSP Chonburi - Steaming Machine – Baking 1.6 mg/m3 ≤400 mg/m3 3 3 Factory - Mixing chamber 0.2 mg/m ≤400 mg/m - Grinding machine 0.4 mg/m3 ≤400 mg/m3 Total Suspended Particulate, TSP - Scent tower chimney 2.41 mg/m3 ≤400 mg/m3 Lamphun - Oil vapor chamber (fry room) 31.82 mg/m3 ≤400 mg/m3 Factory Sulfur Dioxide, SO2 - Oil vapor chamber (fry room) 15.11 PPM 500 PPM - Exhaust Hood chimney 1.88 PPM ≤30 PPM Total Suspended Particulate, TSP - Scent tower chimney No.1 (OSEM) 1.4 mg/m3 ≤400 mg/m3 - Scent tower chimney No.2 < 1.0 mg/m3 ≤400 mg/m3 - Raw material chimney No.1 1.7 mg/m3 ≤400 mg/m3 - Raw material chimney No.2 (Allergen) 1.8 mg/m3 ≤400 mg/m3 Rayong - Boiler Stack 15 Tons 2.4 mg/m3 ≤320 mg/m3 3 3 Factory - Boiler Stack 10 Tons 2.0 mg/m ≤320 mg/m Sulfur Dioxide, SO2 - Boiler Stack 15 Tons 0.382 PPM 59.923 PPM - Boiler Stack 10 Tons 0.382 PPM 59.923 PPM
Oxides of Nitrogen as NO2 - Boiler Stack 15 Tons 39.855 PPM 199.809 PPM - Boiler Stack 10 Tons 54.735 PPM 199.809 PPM Carbon monoxide, CO - Boiler Stack 15 Tons 0.960 PPM 689.593 PPM - Boiler Stack 10 Tons 0.960 PPM 689.593 PPM Total Suspended Particulate, TSP - Boiler NO.1 (BP1) Coal 6 Tons 75 mg/m3 ≤320 mg/m3 - Boiler No.2 (BP1) Heavy oil 10 Tons 29 mg/m3 ≤240 mg/m3 - Boiler NO.3 (BP2) Coal 16 Tons 129 mg/m3 ≤320 mg/m3
Sulfur Dioxide, SO2 - Boiler NO.1 (BP1) Coal 6 Tons 11 PPM ≤700 PPM Ratchaburi - Boiler No.2 (BP1) Heavy oil 10 Tons 336 PPM ≤950 PPM - Boiler NO.3 (BP2) Coal 16 Tons 27.5 PPM ≤700 ppm Factory 1/2 Carbon monoxide, CO - Boiler NO.1 (BP1) Coal 6 Tons 154 PPM ≤690 PPM - Boiler No.2 (BP1) Heavy oil 10 Tons 87 PPM ≤690 PPM - Boiler NO.3 (BP2) Coal 16 Tons 245 PPM ≤690 PPM
Oxides of Nitrogen as NO2 - Boiler NO.1 (BP1) Coal 6 Tons 225 PPM ≤400 PPM - Boiler No.2 (BP1) Heavy oil 10 Tons 3 PPM ≤200 PPM - Boiler NO.3 (BP2) Coal 16 Tons 245 PPM ≤400 PPM
Sustainability Report 2020 79 In-Direct Greenhouse Gas Emissions in 2020 (305-2)
Consumption Gas Emissions Plant Fuel Amount (Unit) (kgCO2 e) Head Office Electricity (kWh) 312,222.22 186,896.22 Chonburi Factory Liquefied petroleum gas (kg.) 95,760.95 298,132.57 Electricity (kWh) 17,544,104.00 10,501,900.65 Lamphun Factory Liquefied petroleum gas (kg.) 34,460.45 107,285.72 Electricity (kWh) 6,191,320.00 3,706,124.15 Rayong Factory Liquefied petroleum gas (kg.) 908,352.00 2,827,972.28 Electricity (kWh) 22,645,520.00 13,555,608.27 Ratchaburi Factory 1 Coal (Ton) 5,080.00 602,996.00 Furnace oil (kg.) 65,719.28 24,598.73 Electricity (kWh) 3,545,004.00 2,122,039.39 Ratchaburi Factory 2 Coal (Ton) 7,560.00 897,372.00 Liquefied petroleum gas (kg.) 81,552.00 253,895.84 Electricity (kWh) 8,596,640.00 5,145,948.70
Total Amount of Gas (kgCO2 e) Emitted 33,933,553.98 *Reference: Value of Emission Factor 2020, Thailand Greenhouse Gas Management Organization (Public Organization)
Preservation of Water Resources (103-1) Water resources are deemed to be a fundamental factor essential for living and operating business. Presently, the climate change emerges and highly fluctuates, ranging from flood and drought, and access to clean water sources, affecting capability of developing the economy and the people's quality of life. Moreover, expansion of the industries results in higher demand for water consumption, especially in the agricultural sector, which consumes water at the proportion of 70% if the total water consumption, leading Thailand to continually suffer problems of water crisis. Therefore, water management is an integral part to build economic security for the country. The Company's operation sites comprise of the Head Office (Bangkok), Si Racha Factory (Chonburi Province), Lamphun Factory, Rayong Factory, and Ban Pong Factories 1 and 2 (Ratchaburi Province), having diverse methods to draw water to be used in the Company's production processes and activities, for example: (303-1, 303-2) • Head Office purchases waterworks to be used in operations; • Si Racha Factory purchases surface water from Sahapat Industrial Park Si Racha to be produced into usable water and used in production processes; • Lamphun Factory pumps groundwater in Tambon Pa Sak and purchases waterworks to be used in operations and production processes; • Rayong Factory pumps water from natural sources in Tambon Map Yang Phon and purchases waterworks to be used in operations and production processes; • Both Ban Pong Factories pumps groundwater in Tambon Pak Raet for use.
80 Thai President Foods Public Company Limited. Water Management System (103-2, 103-3, 303-1, 303-2) At the sites where the Company draws water from the natural sources/groundwater for use, the Company excavates artesian well at depth greater than the levels, in which the communities normally use the water, and the Company controls the amount of the water drawn to be in accordance with “Groundwater Act, B.E. 2520 (1977)”, and draws surface water or raw water and direct it to the water quality improvement processes as to be suitable for use (adjusting pH values/filtering sediment/sterilizing with Chlorine), and inspects and control the produced usable water, then forwards it to the distribution pipe systems in the factories, whereas the Company set a goal to efficiently control water consumption, providing with the water amount of 2.09 liter/kilogram of product (Lamphun Factory), 3.72 liter/kilogram of product (Rayong Factory), groundwater amount 27 liter/kilogram of product (Ratchaburi Factory 1) and 31 liter/kilogram of product (Ratchaburi Factory 2). And to use the water resources to the highest benefits, the Company redirect the water used in the production processes and general activities into the waste water treatment processes, by biological treatment systems, in order that the effluent discarded out of the factories satisfy the Effluent Standards, B.E. 2560 (2017), of Ministry of Industry, and the specification standards of effluent from factories to the central waste water treatment systems, Sahapat Industrial Park.
Processes of Water Consumption and Waste Water Treatment
Production Natural water Ground- Processes source water Inspecting and Water Waste water Improving Pumping raw controlling distribution Waste water treatment water quality water water quality system system
Natural the Company's the Company's source activities activities waterน�ำ้ จากแหล่ง ธรรมชาติ Project on Recycling of Condensate Water The Company encourages recycling of condensate water in the production, introducing technologies of cooling down the condensate water, in order to recycle it, instead of returning it to the power plant and polluting the environment, by installing the system at Si Racha Factory, Chonburi Province, which managed to reduce water purchased from external sources in the amount of 2,500 cubic meter per month, equivalent to the money amount of 40,000 Baht per month or 480,000 Baht per year, and redirected the condensate water into the production processes, in order to reduce the fuel consumption in the steam generation processes, managing to recycle the condensate water in the amount of 25,170 cubic meter/year, and 30,233 cubic meter/year for Ban Pong Factory 1 and Ban Pong Factory 2, Ratchaburi Province.
Project on Optimization of Efficiency of Water Consumption in Factory The Company continuously developed the water management system, in order to optimize efficiency of water consumption in the industrial sector, in the Eastern Economic Corridor (EEC), at Si Racha Factory, Chonburi Province, and this Project is expected to be completed in 2022 and will help reducing the cost of raw water, which the Company needs to use in the production, in an amount of 40,000 Baht per month.
Project on Watering Roads and Trees in the Factories with Water after Treatment The Company implemented the Project on Installation of Pumping and Distribution Pipe System for Water after Treatment, at Ban Pong Factory, Ratchaburi Province, in order to use the water after treatment for watering the lawn in the Factory, whose area size is approximately 48% of the total vicinity of the Factory, and cleaning the exterior of the buildings, whereas this Project managed to reduce consumption of groundwater and recycle the water in the volume of 22,500 million cubic meter/year. And in the vicinity of Rayong Factory, Rayong Province, and implementedthe Project on Installation of Pumping and Distribution Pipe System for Water after Treatment,, in order to use the water after treatment for watering the lawn in the Factory, whose area size is approximately 6.58% of the total vicinity of the Factory, and cleaning the exterior of the buildings, whereas this Project managed to reduce consumption of groundwater and recycle the water in the volume of 720 million cubic meter/year.
Sustainability Report 2020 81 Amount of Water Drawn for Use in 2020 (303-3, 303-5)
Volume (Unit: Megaliter) Operation Site Natural Water Underground water Outside Water Purchase Total Head Office - - 7,213.00 7,213.00 Chonburi Factory - - 210.38 210.38 Lamphun Factory - 56.57 2.46 59.03 Rayong Factory 176.66 - - 176.66 Ratchaburi Factory 1 - 135.00 - 135.00 Ratchaburi Factory 2 - 391.00 - 391.00 Total 8,185.07
Amount of Effluent in 2020(303-4)
Amount of BOD COD PH Operation Site Effluent Released value value value: Effluent Discard Site* Average/Month ≤ 20 ≤120 around (Unit: Megaliter) mg/L mg/L** 5.5-9.0 Head Office** - - - - BMA. Public Sewage System Chonburi Factory 13,153.00 22.40*** 123.80*** 7.6 Central Waste Water Treatment System, Sahapat Industrial Park, Si Racha Lamphun Factory 79.04 14.70 64.25 7.7 Central Waste Water Treatment System, Sahapat Industrial Park Rayong Factory 0.00 22.80 140.00 7.6 No effluent discarded outside the Factory Ratchaburi 92.17 - - - Treated in combine with Factory 1 Ratchaburi Factory 2 Ratchaburi 153.13 5.60 49.00 7.6 Treated in combine with Factory 2 Ratchaburi Factory 1, and used within the Factory Total Amount of Effluent Released 13,477.34 * The effluent discard site of each factory varies depending on the area of the site, for example, Head Office (discarding to public sewage), Chonburi Fantory and Lamphun Factory (Sahapat Industrial Park), Ryong Factory, Rayong Province (no effluent discarded), Ratcheburi Factories 1 and 2 (no effluent discarded. ** Head Office Building, Bangkok, does not record the effluent amount. ** Chonburi Factory refers to the specification standard of effluent from the factory, upon entering the central waste water treatment processes of Shapat Industrial Park Si Racha (BOD<120 mg/L, COD<500 mg/L), resulting in the standard values different from other operation sites.
82 Thai President Foods Public Company Limited. Waste Management (103-1, 103-3, 306-1) Presently, the production industry emerges in multitude onshore and offshore, causing the industrial waste to also increase. The Company regards importance of waste disposal throughout the supply chain, focusing on reducing the waste amounts at the sources, recycling the waste, utilizing organic waste in different forms, as well as encourages the customers to realize importance of waste management. The Company has waste management covering from screening types, storing, listing the waste, notifying the competent governmental agencies, as to satisfy the legal requirements, and train the staff in knowledge and understanding, as to observe the waste management procedures, whereas the waste arising from the Company's production processes is separated into 2 categories, being: non-hazardous waste, such as flour scrap, rice, rice barn and packaging; and hazardous waste, such contaminated cloth, used oil, contaminated packaging, electric bulbs, etc. And in 2020, the Company aimed to control and reduce the waste amount arising from the production processes at the rate of 97.45% (Lamphun Factory), 95.5% (Rayong Factory) and Ratchaburi Factory 1-2, which managed the waster by controlling each waste category to be under the stipulated amount of each year.
Measures for/Approaches to Waste Management (103-2, 306-2) The Company established the environment board for inspecting the waste arising from the operations in order to specify methods to manage each waste category, by separating the waste into 3 categories as follows :
Type of waste Example of waste Waste disposal General Waste Flour scrap, noodle scrap, defected - Having third party agencies dispose packaging, waste from the canteens and of by using as animal feed residential quarters, etc. - Storing and having third party agencies properly dispose of Recyclable Waste Film scrap, box, cup, etc. - Deforming the packaging and having third party agencies recycle Hazardous Waste Laboratory chemical substance, cleaning - Diluting it with water before treating chemical agent, etc. - Storing in chemical substance containers and dumping at designated areas
provided that every waste category must regularly have its amount or weight recorded and presented to the environment board, as well as, in waste storage areas, there must be officers controlling, supervising and cleaning, and coordinating with third party agencies to collect and dispose of each waste category, and the officials must administer the waste, which is moved out of the factories, as to strictly comply with the prescribed laws and regulations.
Reduction of Film Losses in Noodle Production Processes The Company is aware of the waste amount arising from the production processes, thus invents plans to reduce the amount of film loss from the pack noodle production processes at Si Racha Factory, Chonburi Province, by setting up a task force for surveying the amounts and origins of the film losses in the production processes, as well as improving the noodle packing machines, seasoning packet screening machine and oil packet cutting machine, which were malfunctioned, in order to reduce the amount of film loss from the pack noodle production processes. In 2020, the goal was set to reduce the film loss amount at the rate of 0.031%, and the Factory has currently managed to reduce the film loss amount at the rate of 0.033%, which is higher than the set goal.
Sustainability Report 2020 83 Waste Amount in 2020 (306-3, 306-5)
Waste Category Weight (ton) Disposal Method Party Responsible for Disposal Head Chonburi Lamphun Rayong Ratchaburi Ratchaburi the Contractor* Office Factory Factory Factory Factory 1 Factory 2 Company Non-Hazardous Waste Noodle scrap, 215.14 120.63 88.86 114.63 194.25 • Used as animal feed √ flour particulates, Rice bran scrap Wet garbage, 185.24 727.85 • Used as animal feed √ treated flour ediment Paper scrap, 128.43 142.87 248.89 - 215.36 • Screened for √ plastic scrap distribution 210.00 141.00 • Used as substitute for cement. Coal ash (fly ash) √ • Landfill (only non- hazardous waste) Zinc scrap, steel 4.97 0.95 7.40 8.73 • Screened for √ scrap distribution Water treatment 356.92 - 18.65 • Used as fertilizer √ sediment Washed sediment 28.33 - - • Used as fertilizer √ Hazardous Waste
Electric bulb 0.04 0.52 0.02 0.98 0.06 0.08 • Landfill by packing √ in solid block Contaminated No 1.51 0.08 1.25 0.66 • Landfill by packing √ packaging record in solid block
Contaminated 0.07 0.20 0.35 1.50 • Used as fuel √ cloth scrap Used oil 0.07 0.06 0.40 0.80 • Used as fuel √
Paint bucket 0.03 • Landfill by packing √ in solid block Total 0.04*** 735.99 268.78 339.76 519.33 1,308.88 3,172.78 * Contractors comprise of: Convoy Co., Ltd.; Siam City Cement Public Co., Ltd.; Better World Transport Co., Ltd.; Better World Green Public Co., Ltd.; Charlie Recycle Part., Ltd.; Eastern Seaboard Environmental Complex Co., Ltd.; and corporate contractors. ** Weight and quantity of flour scrap were generated by the process of pumping flour sediment out of the waste water treatment system, which did not undergo the compact-drying process. *** The total waste amount of the Head Office Building does not include contaminated packaging, because no data was recorded.
84 Thai President Foods Public Company Limited. Channel for Environmental Complaint The Company focuses on transparent and accountable operations in every process of the Company's operations. The stakeholders can inquire, suggest and submit opinions about the Company's operations, and TFMAMA deems them as reflections for the Company's departments to know how much their operations are efficient, by providing with channels for admitting grievances/complaints. And when a complaint arises, TFMAMA expects that all the departments will expeditiously solve the problem of the said complaint, in order to develop the Company's operations for achieving more efficiency.
Process for Admitting the Complaint
Telephone Complaint Concerned Complainant Center Department Executives Postal Mail
Number of Environmental Complaint and Solution Method
Number of Operation Site Complaint Cause Solution Method Head Office 0 - - Chonburi Factory 1 • Cooling Tower lacking • Installing 60-degree stack and 60-degree stack, preparing documentation generating visible steam explaining the arising incident Lamphun Factory 1 • BOD value exceeding • Accelerating effluent and the standard redirecting the water into the waste water treatment again Rayong Factory 0 - - Ratchaburi Factory 1 0 - - Ratchaburi Factory 2 0 - -
Sustainability Report 2020 85 GRI Content Index (102-55)
GRI Standard Disclosures Page Omissions Direct SDGs Number Answer GRI 101 : Foundation 2016 General Disclosures GRI 102 : General Organizational Profile Disclosures 2016 102-1 Name of the organization 4 102-2 Activities, brands, products, 8-9 and services 102-3 Location of headquarters 15 102-4 Location of operations 5 102-5 Ownership and legal form 4 102-6 Markets served 5 102-7 Scale of the organization 5,53,54 102-8 Information on employees 54 8,10 and other workers 102-9 Supply chain 16 No 102-10 Significant changes to the - Significant organization and its supply chain Change 102-11 Precautionary Principle or approach 75 102-12 External initiatives 39-40 102-13 Membership of associations 28 Strategy 102-14 Statement from senior decision-maker 3 Ethics and Integrity 102-16 Values, principles, standards, 4 16 and norms of behavior Governance 102-18 Governance structure 19 Stakeholder Engagement 102-40 List of stakeholder groups 11 No Topics 102-41 Collective bargaining agreements - for the 8 Collective bargaining agreements 102-42 Identifying and selecting stakeholders 10 102-43 Approach to stakeholder engagement 11 102-44 Key topics and concerns raised 11 Reporting practice 102-45 Entities included in the consolidated 53 inancial statements 102-46 Defining report content and 12-14 topic Boundaries 102-47 List of material topics 13-14 102-48 Restatements of information - No Significant Change
86 Thai President Foods Public Company Limited. GRI Standard Disclosures Page Omissions Direct SDGs Number Answer No 102-49 Changes in reporting - Significant Change 102-50 Reporting period 15 102-51 Date of most recent report 15 102-52 Reporting cycle 15 102-53 Contact point for questions 15 regarding the report 102-54 Claims of reporting in accordance 15 with the GRI Standards 102-55 GRI content index 86-94 No 102-56 External Assurance - External Assurance Material Topics Economic Performance GRI 103 : Management 103-1 Explanation of the material topic 53 Approach 2016 and its Boundaries 103-2 The management approach 53 and its components 103-3 Evaluation of the management approach 53 GRI 201 : Economic 201-1 Direct economic value generated 53 8,9 Performance 2016 and distributed 201-2 Financial implications and other risks e 78 13 and opportunities due to climate chang 201-3 Defined benefit plan obligations 67 and other retirement plans 201-4 Financial assistance received 53 from government Market Presence GRI 103 : Management 103-1 Explanation of the material topic 55 Approach 2016 and its Boundaries 103-2 The management approach 55 and its components 103-3 Evaluation of the management approach - GRI 202 : Market Presence 202-1 Ratios of standard entry level wage by 58 1,8 2016 gender compared to local minimum wage 202-2 Proportion of senior management 55 8 hired from the local community Procurement Practices GRI 103 : Management 103-1 Explanation of the material topic 70 Approach 2016 and its Boundaries 103-2 The management approach 70 and its components 103-3 Evaluation of the management approach 70 GRI 202 : Procurement 204-1 Proportion of spending on local suppliers 71 8 Practices 2016 G4-FP1 Percentage of Purchased Volume from Suppliers Compliant with Company’s 71 Sourcing Policy
Sustainability Report 2020 87 GRI Standard Disclosures Page Omissions Direct SDGs Number Answer Anti-corruption GRI 103 : Management 103-1 Explanation of the material topic 28 Approach 2016 and its Boundaries 103-2 The management approach 28 and its components 103-3 Evaluation of the management approach - GRI 205 : Anti-corruption 205-1 Operations assessed for risks 30 16 2016 related to corruption 205-2 Communication and training about 29 16 anti-corruption policies and procedures 205-3 Confirmed incidents of corruption 30 16 and actions taken Materials GRI 103 : Management 103-1 Explanation of the material topic and 70 Approach 2016 its Boundaries 103-2 The management approach and its 71 components 103-3 Evaluation of the management approach 70 GRI 301 : Materials 2016 301-1 Materials used by weight or volume 71 8,12 Energy GRI 103 : Management 103-1 Explanation of the material topic and 75 Approach 2016 its Boundaries 103-2 The management approach and 76 its components 103-3 Evaluation of the management approach - GRI 302 : Energy 2016 302-1 Energy consumption within 77 7,8,12,13 the organization 302-3 Energy intensity 6 7,8,12,13 302-4 Reduction of energy consumption 76 7,8,12,13 Water and Effluents GRI 103 : Management 103-1 Explanation of the material topic 80 Approach 2016 and its Boundaries 103-2 The management approach and 81 its components 103-3 Evaluation of the management approach 81 303-1 Interactions with water as a 80-81 6,12 shared resource 303-2 Management of water discharge-related 80-81 6 impacts GRI 303 : 303-3 Water withdrawal 82 6 Water and Effluents 2018 303-4 Water discharge 82 6 303-5 Water consumption 82 6 Emissions GRI 103 : Management 103-1 Explanation of the material topic and 78 Approach 2016 its Boundaries 103-2 The management approach and 78 its components 103-3 Evaluation of the management approach -
88 Thai President Foods Public Company Limited. GRI Standard Disclosures Page Omissions Direct SDGs Number Answer GRI 305 : Emissions 2016 305-1 Direct (Scope 1) GHG emissions 79 3,12,13,14,15 305-2 Energy indirect (Scope 2) GHG emissions 80 3,12,13,14,15 305-4 GHG emissions intensity 6 13,14,15 Waste GRI 103 : Management 103-1 Explanation of the material topic 83 Approach 2016 and its Boundaries 103-2 The management approach 83 and its components 103-3 Evaluation of the management approach 83 306-1 Waste generation and significant 83 3,11,12 waste-related impacts 306-2 Management of significant 83 3,11,12 waste-related impacts GRI 306 : 306-3 Waste generated 84 3,11,12 Waste 2020 306-5 Waste directed to disposal 84 3,11,12 Environmental Compliance GRI 103 : Management 103-1 Explanation of the material topic 18 Approach 2016 and its Boundaries 103-2 The management approach and 18 its components 103-3 Evaluation of the management approach - GRI 307 : Environmental 307-1 Non-compliance with environmental laws 6 16 Compliance 2016 and regulations Supplier Environmental Assessment GRI 103 : Management 103-1 Explanation of the material topic 18 Approach 2016 and its Boundaries 103-2 The management approach and 18 its components 103-3 Evaluation of the management approach - GRI 308 : Supplier 308-1 New suppliers that were screened using 18 Environmental Assessment environmental criteria Employment GRI 103 : Management 103-1 Explanation of the material topic and 54 Approach 2016 its Boundaries 103-2 The management approach and 55 its components 103-3 Evaluation of the management approach - GRI 401 : Employment 2016 401-1 New employee hires and employee 56,68 5,8,10 turnover 401-2 Benefits provided to full-time employees that are not provided to temporary or part-time 58 5,8 employees 401-3 Parental leave 59 5,8,10 Labor/Management Relations GRI 103 : Management 103-1 Explanation of the material topic and 54 Approach 2016 its Boundaries 103-2 The management approach and - its components 103-3 Evaluation of the management approach -
Sustainability Report 2020 89 GRI Standard Disclosures Page Omissions Direct SDGs Number Answer GRI 402 : Labor/ 402-1 Minimum notice periods regarding 68 8 Management Relations operational changes G4-FP3 Percentage of working time lost due to No Industrial disputes, strikes and/or lock-outs, by - strike in country 2020 Occupational Health and Safety GRI 103 : Management 103-1 Explanation of the material topic and 63 Approach 2016 its Boundaries 103-2 The management approach and 63 its components 103-3 Evaluation of the management approach - 403-1 Occupational health and safety 63 8 management system 403-2 Hazard identification, risk assessment, 63 8 and incident investigation 403-3 Occupational health services 63 8 403-4 Worker participation, consultation, and communication on occupational health 63 8,16 and safety 403-5 Worker training on occupational health 63-64 8 and safety 403-6 Promotion of worker health 65 3 403-7 Prevention and mitigation of occupational health and safety impacts directly linked by 65 8 business relationships GRI 403 : Occupational 403-9 Work-related injuries 64 3,8,16 Health and Safety 2018 403-10 Work-related ill health 64 3,8,16 Training and Education GRI 103 : Management 103-1 Explanation of the material topic and 59 Approach 2016 its Boundaries 103-2 The management approach and its 60 components 103-3 Evaluation of the management approach - GRI 404 : Training and 404-1 Average hours of training per year 62 3,4,5,8 Education 2016 per employee 404-2 Programs for upgrading employee skills 61,67 8 and transition assistance programs 404-3 Percentage of employees receiving regular performance and career development 57 5,8 reviews Diversity and Equal Opportunity GRI 103 : Management 103-1 Explanation of the material topic and 54 Approach 2016 its Boundaries 103-2 The management approach and 54 its components 103-3 Evaluation of the management approach - GRI 405 : Diversity and 405-1 Diversity of governance bodies 54 5,8,10 Equal Opportunity 2016 and employees
90 Thai President Foods Public Company Limited. GRI Standard Disclosures Page Omissions Direct SDGs Number Answer Non-discrimination GRI 103 : Management 103-1 Explanation of the material topic and 55 Approach 2016 its Boundaries 103-2 The management approach and 68-69 its components 103-3 Evaluation of the management approach - GRI 406 : Non-discrimination 406-1 Incidents of discrimination and 55,69 5,8 corrective actions taken Freedom of Association and Collective Bargaining GRI 103 : Management 103-1 Explanation of the material topic 32 Approach 2016 and its Boundaries 103-2 The management approach and its 32 components 103-3 Evaluation of the management approach 32 GRI 407 : Freedom of 407-1 Operations and suppliers in which the Association and Collective right to freedom of association and collective 32 8 Bargaining Bargaining may be at risk Child Labor GRI 103 : Management 103-1 Explanation of the material topic and 68-69 Approach 2016 its Boundaries 103-2 The management approach and 68-69 its components 103-3 Evaluation of the management approach - GRI 408 : Child Labor 408-1 Operations and suppliers at significant 55,69 8,16 risk for incidents of child labor Forced or Forced or Compulsory Labor GRI 103 : Management 103-1 Explanation of the material topic and 68-69 Approach 2016 its Boundaries 103-2 The management approach and 68-69 its components 103-3 Evaluation of the management approach - GRI 409 : Forced or 409-1 Operations and suppliers at significant r 55,69 8 Compulsory Labor isk for incidents of forced or compulsory labor Human Rights Assessment GRI 103 : Management 103-1 Explanation of the material topic and 68-69 Approach 2016 its Boundaries 103-2 The management approach and its 68-69 components 103-3 Evaluation of the management approach - GRI 412 : Human Rights 412-2 Employee training on human rights 61 Assessment policies or procedures Local Communities GRI 103 : Management 103-1 Explanation of the material topic and 70 Approach 2016 its Boundaries 103-2 The management approach and 70 its components 103-3 Evaluation of the management approach - GRI 413 : Local 413-1 Operations with local community Communities 2016 engagement, impact assessments, and 71-72 1 development programs
Sustainability Report 2020 91 GRI Standard Disclosures Page Omissions Direct SDGs Number Answer Supplier Social Assessment GRI 103 : Management 103-1 Explanation of the material topic and 18 Approach 2016 its Boundaries 103-2 The management approach and 18 its components 103-3 Evaluation of the management approach - GRI 414 : Supplier Social 414-1 New suppliers that were screened 18 5,8,16 Assessment 2016 using social criteria Customer Health and Safety GRI 103 : Management 103-1 Explanation of the material topic and 37 Approach 2016 its Boundaries 103-2 The management approach and its 41 components 103-3 Evaluation of the management approach 41 GRI 416 : Customer Health 416-1 Assessment of the health and safety 41 and Safety 2016 impacts of product and service categories 416-2 Incidents of non-compliance concerning the health and safety impacts of products 41 16 and services Marketing and Labeling GRI 103 : Management 103-1 Explanation of the material topic and 37 Approach 2016 its Boundaries 103-2 The management approach and 37-38 its components 103-3 Evaluation of the management approach - GRI 417 : Marketing and 417-1 Requirements for product and service 37 12 Labeling information and labeling 417-2 Incidents of non-compliance concerning 37 16 product and service information and labeling 417-3 Incidents of non-compliance concerning 37 marketing communications G4-Former FP8 Policies and practices on communication to consumers about 37 ingredients and nutritional information beyond legal requirements Customer Privacy GRI 103 : Management 103-1 Explanation of the material topic and 49 Approach 2016 its Boundaries 103-2 The management approach and 49-50 its components 103-3 Evaluation of the management approach 49 GRI 418 : Customer Privacy 418-1 Substantiated complaints concerning breaches of customer privacy and losses of 50 16 customer data Socioeconomic Compliance GRI 103 : Management 103-1 Explanation of the material topic and 18 Approach 2016 its Boundaries 103-2 The management approach and 18 its components 103-3 Evaluation of the management approach -
92 Thai President Foods Public Company Limited. GRI Standard Disclosures Page Omissions Direct SDGs Number Answer GRI 419 : Socioeconomic 419-1 Non-compliance with laws and 6 16 Compliance regulations in the social and economic area Supply Chain Management GRI 103 : Management 103-1 Explanation of the material topic and 16 Approach 2016 its Boundaries 103-2 The management approach and 17 its components 103-3 Evaluation of the management approach 16 Total number of Suppliers 17 Innovation Management GRI 103 : Management 103-1 Explanation of the material topic and 33 Approach 2016 its Boundaries 103-2 The management approach and 33 its components 103-3 Evaluation of the management approach - Total number of Innovations 33-36 Cyber Security GRI 103 : Management 103-1 Explanation of the material topic and 31 Approach 2016 its Boundaries 103-2 The management approach and 31 its components 103-3 Evaluation of the management approach - Total number losses of data 31 Corporate Governance and Business Ethics GRI 103 : Management 103-1 Explanation of the material topic and 19 Approach 2016 its Boundaries 103-2 The management approach and 19 its components 103-3 Evaluation of the management approach - Roles of Executive-level 20 Packaging Lifecycle Management GRI 103 : Management 103-1 Explanation of the material topic and 48 Approach 2016 its Boundaries 103-2 The management approach and 48 its components 103-3 Evaluation of the management approach - Total number products to Reduced & Recycle 48 Natural Disasters GRI 103 : Management 103-1 Explanation of the material topic and 78 Approach 2016 its Boundaries 103-2 The management approach and 78 its components 103-3 Evaluation of the management approach - Fair Evaluation GRI 103 : Management 103-1 Explanation of the material topic and 57 Approach 2016 its Boundaries 103-2 The management approach and 57 its components 103-3 Evaluation of the management approach - Total Number of employees being assessed for performance 57
Sustainability Report 2020 93 GRI Standard Disclosures Page Omissions Direct SDGs Number Answer Healthy and Affordable Food GRI 103 : Management 103-1 Explanation of the material topic and 37 Approach 2016 its Boundaries 103-2 The management approach and 41 its components 103-3 Evaluation of the management approach - G4-Former FP4 Nature, scope and effectiveness of any programs and practices 71-72 that promote access to healthy lifestyles G4-FP5 Percentage of production volume manufactured in sited certified by an independent third party according to 41 internationally recognized food safety management system standards G4-FP6 Percentage of total sales volume of consumer products, by products category, 41,47 that are lowered in saturated in saturated fat, trans fats, sodium and added sugars G4-FP7 Percentage of total sales volume of consumer product category, that contain increased nutritious ingredients like fiber, 41,47 vitamins, minerals, phytochemicals or functional food additives Customer Relations GRI 103 : Management 103-1 Explanation of the material topic and 48-49 Approach 2016 its Boundaries 103-2 The management approach and 49 its components 103-3 Evaluation of the management approach - Customer Satisfaction 51-52 Disabilities Person GRI 103 : Management 103-1 Explanation of the material topic and 73 Approach 2016 its Boundaries 103-2 The management approach and 73 its components 103-3 Evaluation of the management approach - The amount of support for people with disabilities 74
94 Thai President Foods Public Company Limited.
Thai President Foods Public Company Limited Registration Number of PCL. 0107560000397 304 TF Buildings, Srinakarin Road, Huamark, Bangkapi, Bangkok 10240 Telephone : (66-2) 374-4730 Fax : (66-2) 374-7743 e-mail : [email protected] www.mama.co.th