We are People Courage Impact Baltimore 2019 Annual Report & Community Benefit Summary Letter from We are delivering healthcare the CEO and so much more to Greater Baltimore.

Dear Friends,

The global outbreak of COVID-19 is an unprecedented The impact of our services extends beyond our hospital situation. In a brief period of time, everything in our lives walls. We’re planning to launch an innovation center with changed. At LifeBridge Health, we responded with diligence, CareFirst in 2020. Along with our BioIncubator, it will serve compassion and ingenuity, and pushed past our limits caring as a springboard for biotech startups that are working to for those affected by COVID-19. Our team members’ response improve human health with innovative ideas and practical has been both astonishing and expected, because it comes solutions. With our youth internship program, where we’re from the core values we live every day, and our commitment investing in the future of young people, we aim to care for our to CARE BRAVELY for all who need it — no matter the communities in Baltimore and across the globe. circumstance. This year, we pulled together to confront an unparalleled In this report, you’ll read stories that illustrate who we are threat. I am heartened by the courage, compassion and and what makes the care we deliver different. You’ll learn selflessness of our team members, as well as the great about the people who make LifeBridge Health an exceptional outpouring of support from our community, which speaks to system; the courage that our patients, their families and our how much we are appreciated by our friends and neighbors. staff exude every day; and the impact we aim to have on all It gives me hope knowing that the LifeBridge Health those we care for and whose lives we touch. community — both inside and outside our hospitals — can For our people, we CARE BRAVELY by providing meet any challenge. No matter what storms we face, we will home improvements for seniors, so they have fewer things always care for our communities together. to worry about as they age, and our Live Near Your Work incentives encourage our team members to build lives in our Sincerely, communities, creating connections beyond their workday. We always show courage for our patients and their families, such as when we’re helping them through our opioid program or empowering victims of domestic violence to seek the help they need and comforting those who have been abused. Neil M. Meltzer President and CEO, LifeBridge Health

2019 Annual Report & Community Benefit Summary 1 PEOPLE. COURAGE. IMPACT.

Sathya Elumalai Alec Yeo Yasmeen Ahmed, M.D. Co-founder and CEO, Aidar Health Member, LifeBridge Health Board of Directors Grace Medical Center We are people with courage Vice Chair, Carroll Hospital Board of Directors making a lasting impact.

Clinicians and innovators at LifeBridge Health “I enjoy working as part work with purpose close to heart and top of mind. “The BioIncubator of a team that is focused Knowing what a patient or community member is a great place for on providing the highest “If I can make a difference needs drives us to find ways to provide it — whether startups, with easy access quality care possible for in the life of one person, it’s through research, reinventing policy or simply to physicians, patients their community.” it could change life for the caring enough to be by someone’s side through their and other resources right Page 34 better for an entire family.” fight. We aim to be the positive change that’s needed. outside the lab.” Page 15 Page 10 This is how we, the people of LifeBridge Health, CARE BRAVELY.

Letter from the CEO 1 People. Courage. Impact. 2 LifeBridge Health at a glance 24 Awards and accolades 26 Changing lives through philanthropy 27 LifeBridge Health Partners 30 Community partners 32 Our leadership 33 Board of Directors 34 Strategic direction 36

2019 Annual Report & Community Benefit Summary 3 PEOPLE. COURAGE. IMPACT.

Eric Johnson Jonathan Lerner, MBA, PA-C Jennifer Windesheim, RN, BHA Audrey Lifcovich Brede Skillings, M.D. Mariah Wilson Sathya Elumalai Alec Yeo Yasmeen Ahmed, M.D. Violence Prevention Coordinator, Assistant Vice President, Advanced Practice Providers Chief Operating Officer, HomeCare Maryland President, Northwest Hospital Auxiliary Resident, Krieger Eye Institute Intern, Sinai Hospital Co-founder and CEO, Aidar Health Member, LifeBridge Health Board of Directors Grace Medical Center Baltimore Child Abuse Center Sinai Hospital Member, Northwest Hospital Board of Directors Vice Chair, Carroll Hospital Board of Directors

“As a LifeBridge Health “It’s rewarding to know “I enjoy working as part “Taking care of people is Partner, HomeCare that you’ve helped save “The BioIncubator of a team that is focused “We give our families hope my mission in life. We’re Maryland is able to provide or protect someone’s sight. “During my internship, is a great place for on providing the highest “If I can make a difference and help them see the light all created in God’s image.” a wide scope of resources “When I think about all The patients, especially I learned new skills startups, with easy access quality care possible for in the life of one person, at the end of the tunnel.” Page 9 to the patients, ensuring that we have been able the children, are and gained confidence. to physicians, patients their community.” it could change life for the

Page 20 continuity of care across to do for the patients at incredibly grateful.” I would like to work and other resources right Page 34 better for an entire family.”

the continuum.” Northwest Hospital, I’m Page 8 in this field when I’m outside the lab.” Page 15

Page 31 overwhelmed. It means so in college.” Page 10

much to me to give back.” Page 23

Page 22

2019 Annual Report & Community Benefit Summary 3 PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

AVERAGE TELEMEDICINE VISITS 100K 10 20,000 protective masks manufactured for patient and provider safety visits per month before the outbreak visits per month after the outbreak

POPULATION HEALTH

Telemedicine use skyrockets Telemedicine supports Telemedicine is playing a key role in LifeBridge Health’s response to the COVID-19 recovering team members Emocha Health, a remote pandemic, with teletriaging potential COVID-19 patients and monitoring those who are monitoring service, is providing recovering at home. support to LifeBridge Health But in a time when patients wish to avoid unnecessary trips to doctors’ offices, employees who have been telemedicine visits to primary and specialty providers have seen a phenomenal increase. exposed to COVID-19. Team Patients are seeing their providers remotely for a wide variety of concerns, including members who are recovering at minor health issues, post-surgical follow-up and well child visits. home log in every day to report Before the outbreak, LifeBridge Health primary and specialty providers had about 10 their symptoms, temperature and telemedicine visits per month, but during the outbreak, virtual visits have increased to record a short video. Emocha more than 20,000 per month. then reviews the submissions “Telemedicine benefits patients and providers. It’s efficient and reduces the costs of and communicates with team care,” says Jonathan Thierman, M.D., chief medical information officer and medical members though secure chat. director of the LifeBridge Health Virtual Hospital. He expects that telemedicine will remain popular in the future, now that it’s familiar and covered by many insurances. “Patients will expect the same level of convenience.”

Daniel Durand, M.D., vice president and chief INNOVATION innovation officer of LifeBridge Health and Neil Meltzer, president and CEO of LifeBridge Health, Invention in action celebrate the 100,000th mask made at LifeBridge What do you do when surgical masks are scarce during a global pandemic? Health’s PPE factory at 5400 Old Court. At LifeBridge Health, the answer is simple: create a factory. At the factory, located at 5400 Old Court, across from Northwest Hospital, volunteers and workers just celebrated making their 100,000th mask. At the time of the celebration, the factory had only been open for ten days, making this milestone even more impressive. The factory is positioned to alter production based on need. Now that the demand for masks has decreased, it is focusing on gowns. Future projects may include bottling hand sanitizer or making bleach wipes. LifeBridge Health has made PPE in several other locations. Face shields have been manufactured by a human-powered assembly line at VSP and by machines within the LifeBridge Health 3-D Printing Farm, located in the John Herzenberg, M.D., FRCSC, BioIncubator building on the Sinai campus, which recently celebrated printing director, International Center for Limb its 1,000th face shield. Lengthening and head of Pediatric Orthopedics at Sinai Hospital has “Having mastered in-house production of PPE, our healthcare workers a telemedicine follow-up visit with are able to focus better on treating patients - those with and without Thomas McCord III (pictured, with parents Kelley and Thomas), who has COVID — without fearing for their own safety,” says Daniel Durand, M.D., been treated for clubfoot. vice president and chief innovation officer, LifeBridge Health. “I think we’re leading the pack in terms of our level of vigilance to protect our employees, patients and our community.”

4 LifeBridge Health 2019 Annual Report & Community Benefit Summary 5 PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

“IF I KNOW THAT I HAVE DONE SOMETHING TO MAKE SOMEONE SMILE, IT IS A VERY EXHILARATING AND REWARDING FEELING.” $72.5M Irvin Levin Funds dedicated to Carroll Hospital construction projects Levindale Volunteer

COMMUNITY

Volunteering goes remote Volunteer Irvin Levin has been a constant presence at Levindale for the past two-and-a-half years, visiting Levindale patients three days a week, providing transport to various activities such as bingo, musical activities, and arts and crafts, and escorting them on off-site trips to grocery stores and restaurants. But then the coronavirus came along, and From left: Leslie Simmons, executive vice president of LifeBridge Health; David Krajewski, executive vice president and chief financial officer for LifeBridge Health and president of LifeBridge Health Partners; Jeffrey Wothers, chair of Carroll visitors were no longer allowed. But, just as Hospital’s Board of Directors; Gary Yankanich, partner in Brinton Woods Senior Living; Barry Levin, chair of LifeBridge workers are telecommuting, doctors are seeing Health’s Board of Directors; and Daren Cortese, president of Brinton Woods Senior Living. patients via video and students are attending class online, Levin kept volunteering. He began calling

residents on the phone. COMMUNITY Levindale resident Abe Berg says it’s been “OUR GOAL WITH THIS CONSTRUCTION difficult with no visitors and no volunteers. Breaking new ground PHASE IS TO EXPAND AND STREAMLINE “Irv used to deliver the paper every day and make Many hospitals speak metaphorically about creating a “blueprint for OUR SERVICES AND MODERNIZE OUR conversation with me,” he says. “He attended better health.” Carroll Hospital, however, is literally drafting one. FACILITIES. ULTIMATELY, THAT MEANS A religious activities and did other activities with us.” It’s all part of Vision 2020, the hospital’s seven-year strategic plan that BETTER WORKFLOW FOR OUR TEAMS AND A BETTER EXPERIENCE FOR OUR While Irvin can no longer be a physical launched in 2013. Now in its final phases, the plan is ushering in a host PATIENTS AND FAMILIES.” presence in residents’ lives, he can tend to them of major construction projects that will reshape the hospital’s physical from a distance. “It’s very helpful for him to call,” footprint and ability to care for the community. Leslie Simmons says Berg. “I used to talk to him every day before Ground has already been broken on the two largest projects: a $15 Executive Vice President, LifeBridge Health the coronavirus. We’re kind of in a bubble here and million newly constructed skilled nursing and rehabilitation center, it feels very good to have contact from someone Atlee Hill (read more about Atlee Hill on Page 26), and a $54 million main from the outside.” campus expansion, which will be anchored by an all-new critical care unit. For Irvin, being able to continue volunteering Construction on a third project — the $3.5 million expansion of Carroll means a lot to him, too. “If I know that I have done Hospice’s inpatient facility, Dove House — is set to begin in 2020. something to make someone smile, it is a very exhilarating and rewarding feeling.”

6 LifeBridge Health 2019 Annual Report & Community Benefit Summary 7 PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

“THE CSC NOT ONLY ALLOWS US TO FORM DEEPER BONDS WITH THE COMMUNITIES WE SERVE — BY WORKING TOGETHER, WE STRENGTHEN OUR LIFEBRIDGE HEALTH COMMUNITY, TOO.”

Kurt Sommer Director, Department of Community Development

Jerusalem

INNOVATION

Following up from afar Brede Skillings, M.D., gives an eye exam. Our Jerusalem call center, part of the LifeBridge Health Virtual Hospital, continues to improve patient care in Maryland by providing LifeBridge Health patients with a POPULATION HEALTH post-discharge phone call from a registered nurse, physician Seeing clearly assistant or occupational therapist. “By helping patients make follow-up appointments, we’re Tressa Springmann, senior vice president/CIO, Enterprise IT and Process Residents of The Krieger Eye Institute provided comprehensive eye exams at Healthcare for Improvement at LifeBridge Health and Darleen Won, vice president, the Homeless in addition to seeing patients on their clinical rotations at LifeBridge Health filling care gaps, reducing readmissions and providing a Strategic Planning and Analytics at LifeBridge Health, CARE BRAVELY at a community cleanup. facilities and the Veterans Affairs Medical Center in West Virginia. better experience for our patients,” says Jonathan Lerner, “In addition to exams, we screened for eye disease in patients. If warranted, patients were assistant vice president, Advanced Practice Providers at Sinai Hospital. “We’re also helping to keep them in the referred to Sinai for further testing, specialty care and surgery. Frequently, all that was needed COMMUNITY was a new pair of glasses, and patients who had been going without them — sometimes for LifeBridge Health system — including with our LifeBridge many years — were very appreciative when they realized how much better they could be Health Partners.” LifeBridge Health team members seeing,” says Brede Skillings, M.D., a third-year resident at The Krieger Eye Institute at Sinai. CARE BRAVELY on and off the clock Second- and third-year residents spent three days a month at Healthcare for the Homeless, The Community Service Corps (CSC), administered by the seeing an average of six to eight patients a day. While a lot of the patients were homeless, STAFF MEMBERS Department of Community Development, is composed of immigrants and those who are self-employed or don’t have insurance also benefited from the LifeBridge Health team members who volunteer to care for services offered. Healthcare for the Homeless assisted patients with getting glasses, acquiring our communities in their spare time. The CSC supports the prescription medications and care coordination. If surgery was needed, Krieger physicians neighborhoods around our hospitals with hands-on work in performed them pro-bono, and if the patient qualified they addressed any additional costs partnership with local organizations. through a special fund from a grateful patient. Among its many projects, the CSC has constructed a Albert Chiluwa was seen at Healthcare for the Homeless in August, where he received the playground for Park Heights children, participated in a care he needed and was referred to Sinai for further evaluation. “I’m very grateful for the care 40K community cleanup in Randallstown and helped Pimlico that I received,” says Chiluwa. 8 30 calls per month Elementary/Middle School get ready for a new school year FY 2018 FY 2019 by painting and moving furniture.

8 LifeBridge Health 2019 Annual Report & Community Benefit Summary 9 PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

“MY MOTHER HAS MULTIPLE DOCTORS FOR DIFFERENT CHRONIC DISEASES, AND EACH TIME SHE’S HOSPITALIZED, THERE’S VERY LITTLE INFORMATION SHARING. OUR DEVICE WOULD HELP GIVE A DEEPER LOOK INTO A PATIENT’S CURRENT HEALTH STATUS AND IMPROVE PATIENTS’ QUALITY OF CARE AND LIFE.”

Sathya Elumalai Co-founder and CEO of Aidar Health

INNOVATION POPULATION HEALTH

From breath to diagnosis Mission: Zero harm The BioIncubator at LifeBridge Health aims to foster MouthLab can also help patients partner with their doctors We CARE BRAVELY by making sure our patients are safe. innovation and research within our hospital walls and help to manage their health remotely. For example, patients who LifeBridge Health has a goal of zero harm to patients. As part of this cultivate companies whose ideas will have a global impact are feeling better but waiting to be discharged could recover at effort, Northwest Hospital decided to eliminate central line associated on human health. home but still be monitored through the device, which instantly bloodstream infections (CLABSIs). Aidar Health (formerly known as Multisensor Diagnostics), shares test results with multiple specialists who care for the Although new handwashing and clinical protocols helped reduce CLABSIs, a BioIncubator tenant since 2016, seeks to make it easier to patients. Doctors can triage over the phone and instruct patients they were not eradicated. An investigation of CLABSI patients revealed that rapidly collect and transmit vital health information, with a to take medications from home instead of coming back into the many infections occurred in dialysis patients who had catheters, which are highly handheld device called MouthLab. After patients breathe into hospital for further evaluation. MouthLab also has the ability to prone to infection, instead of fistulas, which use a patient’s own artery and vein to the device for 30 seconds, MouthLab can measure: predict patterns in patient health and determine the appropriate create an access point that is easier to use and less prone to infection, or grafts. care measures, cutting down on readmissions. Meanwhile, half the dialysis patients who had scheduled fistula surgery • Respiratory rate Aidar Health has received national recognition and awards, failed to complete the process due to solvable problems such as missed • Breathing pattern from organizations such as Novartis and Bayer, throughout its appointments, lack of transportation or an inability to obtain proper • Spirometric lung function time at LifeBridge Health. The company recently graduated clearance. A committee discovered that patients can find it difficult and • Pulse rate from the BioIncubator and plans to take MouthLab into the even overwhelming to plan, schedule and attend appointments with many • ECG world to help patients, from breath to diagnosis and beyond. specialists in different locations. • Oxygen saturation In response, LBH is adding a navigator who helps dialysis patients • Temperature negotiate the frequently confusing world of medicine, answers their questions • Heart rate and sees to their individual needs. • Heart rate variability • Blood pressure “BY LOOKING BEYOND THE OBVIOUS, LISTENING TO PATIENTS AND RESPONDING TO THEM, MONTHLY CLABSI RATE PER 1,000 CENTRAL LINE DAYS NORTHWEST HOSPITAL BROUGHT ITS CLABSI Sathya Elumalai explains MouthLab RATE DOWN TO ZERO.” on a “Shark Tank” segment on 6.00 “Good Morning America.” 5.55 Charles Albrecht III, M.D., FACP Vice President and Chief Quality Officer at LifeBridge Health 5.00

4.00

3 3.00

1.88 2.00

1 1.00

CLABSI, rate

0 CLABSI, count JUL 2019 FEB 2019 JAN 2019 SEP 2019 JUN 2019 Linear (CLABSI, rate) APR 2019 DEC 2018 OCT 2019 NOV 2019 MAY 2019 MAY AUG 2019 MAR 2019

10 LifeBridge Health 2019 Annual Report & Community Benefit Summary 11 PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

Kerry Johnson, 1:03 PM

Thanks for checking in. Please call the office so we can ask you a few more questions. reply

Stephan, 1:01 PM

My ankle has a lot of redness POPULATION HEALTH and is swollen. Is this normal? Attaching a photo. Facing addiction head-on Anyone over the age of 12 who comes to Carroll Hospital’s Emergency Department for care — no matter why — is screened through the hospital’s Substance Use Response Program. With the addition of Carroll, the program is now INNOVATION implemented at all LifeBridge Health hospitals in response to Better communication, better care Maryland’s opioid epidemic. GetWell Loop is an online platform that brings care If it is determined that a patient, communication into the hands of our patients. With based on responses to a series of GetWell Loop, patients can log on through any smart device questions, has risky alcohol or other or home computer for an automated check-in with providers. drug use, a peer recovery coach They can also receive real-time help to get the right care at will come and talk with the patient the right time. and encourage him or her to get GetWell Loop’s ease of access and extended follow-up after treatment. discharge has made a difference to patients like Melissa B., The peer recovery coaches who used GetWell Loop to send a message to her care team. work with navigators, nurses, She comments, “Thank you for the follow-up. I appreciate social workers and care managers the time my doctor took to call me at home to check on me. to connect patients to community Not many doctors do that anymore.” From left: Brian D. Pieninck, president and CEO, CareFirst; Trenor Williams, M.D., services. A coach also follows up CEO, Socially Determined; and Jonathan Ringo, M.D., president and COO, During the COVID-19 pandemic, the GetWell Loop with opioid overdose survivors for Sinai Hospital. platform has emerged as a pivotal tool for remote patient up to 90 days, accompanying them After an overdose, Chad Headley, 26, was connected to a range of community resources by the Substance monitoring of COVID-19 symptoms, creating an open digital Use Response Program. He is now seeing a therapist, participating in the Intensive Outpatient Program and to appointments and providing the attending substance abuse meetings. communication channel between LifeBridge Health clinical INNOVATION motivation and assistance they need staff, and more than 3,400 patients and their family members. to continue with treatment. Innovation starts here In June 2019, LifeBridge Health and CareFirst joined forces to co-host an innovation summit and “Shark Tank”-style pitch competition. More than 100 health tech startups applied, 10,750 patients engaged % and six were chosen to pitch their ideas for a chance to win PATIENT SCREENINGS $50,000. The winner, Socially Determined, plans to move March to July 2019 80patients satisfied/extremely satisfied forward with a pilot study at LifeBridge Health focused on 35,000 with GetWell Loop leveraging their data analytic platform to reveal how social, logins economic and behavioral elements impact care. In 2020, LifeBridge Health and CareFirst will team up again to launch an innovation hub in downtown Baltimore to 3,500 support local startups and catalyze innovation in healthcare. patient comments/questions answered % 6,414 1,115 96 51 5,000 patients screened identified as high-risk referred to treatment attended treatment patient alerts addressed 15lower 30-day revisit rate In addition, of the 11 patients who were treated for an overdose in the ED and referred for treatment, 8 attended their treatment appointments.

12 LifeBridge Health 2019 Annual Report & Community Benefit Summary 13 PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

SHARING DEEP ROOTS IN BALTIMORE

“THE SOCIAL WORKER FROM HUBS CAME TO MY HOUSE AND SAT DOWN AND EXPLAINED EVERYTHING — WHERE TO GET THE MONEY AND HOW TO APPLY FOR THE 1866 1881 1919 1959 1998 2019 PROGRAMS. I’M SO GRATEFUL BECAUSE I’VE NEVER Sinai Hospital founded, Sisters of Bon Secours Bon Secours Hospital Sinai moves to LifeBridge Health forms Grace Medical Center HAD ANYONE HELPING ME LIKE THAT.” original building on east arrive in U.S. opens Northwest Baltimore (formerly Bon Secours) side of the city near campus joins LifeBridge Health Hopkins Rosa Dickerson Forest Park Resident

The Sisters of Bon Secours opened their first hospital in Baltimore in 1919.

“AS A BALTIMORE-BASED HEALTH SYSTEM, LIFEBRIDGE HEALTH ENVISIONS BUILDING ON GRACE MEDICAL CENTER’S STRONG FOUNDATION TO PROVIDE A COMPREHENSIVE AND ENHANCED PLAN FOR ALL LEVELS OF HEALTHCARE SERVICES. AT THE SAME TIME,

COMMUNITY WE WANT TO BRING ADDITIONAL RESOURCES We celebrated our CARE BRAVELY spirit and welcomed our new team members at the dedication TO THE COMMUNITY TO ADDRESS NEEDS of Grace Medical Center. RELATED TO EMPLOYMENT, ADDICTION AND Making homes safe for seniors OTHER CHALLENGES.” Forest Park resident Rosa Dickerson’s front porch was threatening to collapse, which would be a problem for anyone. COMMUNITY Neil M. Meltzer It was even worse for Dickerson because due to her limited President and CEO, LifeBridge Health mobility, her front entrance was the best way for her to enter LifeBridge Health proudly welcomes the newest member and exit her home. She reached out to the HUBS (Housing of our family: Grace Medical Center (formerly Bon Secours Upgrades to Benefit Seniors) program at Sinai Hospital for help. Baltimore Hospital) In conjunction with Civic Works and CHAI Grace Medical Center and LifeBridge Health have a lot in common: deep roots in (Comprehensive Housing Assistance, Inc.), HUBS provides Baltimore and a commitment to serving the community. home safety improvements, rehab services, energy efficiency “We have a similar set of values. If you take a look at both organizations, we upgrades and weatherization services for seniors. The goal is to were both born out of the community. We’re both focused on improving the plight help seniors stay in their homes as long and safely as possible of people who reside in the communities surrounding our hospitals,” says Neil while strengthening and stabilizing neighborhoods. Meltzer, president and chief executive officer of LifeBridge Health. HUBS helped Dickerson apply to Cities for All Ages for The acquisition of Grace Medical Center by LifeBridge Health ensures that home safety modifications, and the Maryland Department comprehensive, high-quality acute and specialty care, including 24/7 emergency of Housing and Community Development Special Loans services, primary care and behavioral health support, will remain in the West 622 Program for a grant and deferred loan. In the middle of the Baltimore community Grace Medical Center has been serving for more than 100 Clients served through CHAI and Sinai with home improvements since 2015 application process, Dickerson’s furnace broke; HUBS used years. Additionally, Grace Medical Center patients will have access to the vast Sinai’s Senior Repair funds to get it fixed within a few days. network of specialists in the LifeBridge Health system. Dickerson eventually ended up with a financial package that Bon Secours Community Works, a separate organization, will remain, covered repairs to her porch, chimneys and bathroom. continuing its housing, health and community development initiatives.

14 LifeBridge Health 2019 Annual Report & Community Benefit Summary 15 PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

“THE MONEY WE GOT FROM THE PROGRAM “WE KNOW WE CAN COUNT ON DOVE DEFINITELY HELPED BRING DOWN THE COST TO PROVIDE SERVICES, SUPPORT AND OF OUR HOUSE.” GUIDANCE TO VICTIMS OF DOMESTIC VIOLENCE.” Kiwanda Robinson Recreation Therapist, Levindale George Mussin Domestic Violence Coordinator, Baltimore County Police

COMMUNITY

Strengthening neighborhoods in our service areas Our Live Near Your Work program, in promoting shorter commutes and local investment, is helping full-time team members buy homes in surrounding communities. It has supported more than 50 home sales since 2016. $18K “The program has a dual mission to support investment in strategic Highest incentive available to support employee home neighborhoods near our hospitals as well as help employees open the door purchases through the Live Near Your Work program to homeownership and wealth-building opportunities,” says Kurt Sommer, director of community development at LifeBridge Health. “We partner with various public and nonprofit organizations to help employees leverage additional resources.” Incentives up to $18,000 go toward down payment and settlement expenses for homes in Baltimore City, the City of Westminster and targeted areas of Baltimore County. Last February, the program helped Kiwanda Robinson, a recreation therapist at Levindale Hebrew Geriatric Center and Hospital, and her fiancé buy a four-bedroom home in the charming Gwynn Oak area

near Levindale. POPULATION HEALTH

Empowering victims of domestic violence It may seem impossible to escape from domestic violence because the victim is usually living with their abuser — often sharing pets, children and finances. Emotional abuse can also destroy a victim’s self-esteem, making it feel impossible to break the cycle of an abuser’s control 1,434 over them. But there is help. DOVE, a domestic violence program at victims of abuse received services Northwest Hospital, provides free and confidential services for victims and their children. In 2019, DOVE provided services for 1,434 victims of abuse. And of those surveyed, 97% said that they learned of new ways to keep % % themselves and their children safe and 99% said that they learned of 97 99 learned new ways to learned of new resources new resources — numbers that inspire the staff at DOVE to continue keep themselves and expanding their program and empowering victims. their children safe “Our goal is to help people stay safe and educate them about what options they have moving forward. We also want to provide hope. It is possible to break out of a cycle of abuse, it’s not easy, but it’s possible,” says Audrey Bergin, MPH, MA, founder and manager of DOVE. DOVE provides case management, crisis intervention and counseling services for the victim and any children in the household; connection to resources; safety planning; and legal services. Additionally, the organization can provide short-term emergency shelter, some funding for basic needs and career training when needed. To increase program awareness, DOVE advocates accompany Baltimore County police on follow-up visits at residences where a domestic violence incident has occurred.

16 LifeBridge Health 2019 Annual Report & Community Benefit Summary 17 PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

IN ADDITION TO REDUCING COSTS AND INCREASING POSITIVE OUTCOMES, LIFEBRIDGE HEALTH IS DEEPLY COMMITTED TO ADVANCEMENTS IN CARE, AND MANY OF OUR PROVIDERS ARE INVOLVED IN 1st CUTTING-EDGE RESEARCH. Sinai was the first hospital in the world to treat heart attacks according to intrinsic biology INNOVATION

Groundbreaking research aims to stop strokes Improving care, reducing costs Ronald E. Delanois, M.D., serves as distributed teleradiology subspecialist before they start The LifeBridge Health Clinically the Jerome P. Reichmister, networks and regional health data exchanges M.D., Endowed Chairman of for imaging (e.g., the CRISP DICOM archive Every 40 seconds, someone in the United States dies of a stroke — that’s Integrated Network is a partnership Orthopedics for the Rubin in the state of Maryland). about 795,000 strokes per year. 87 percent of those strokes are ischemic of physicians and advanced practice Institute for Advanced providers who have joined together to strokes caused by a blood clot (thrombosis) that blocks a blood vessel in Orthopedics and the division director Aziza Shad, M.D., is the Ellen W.P. the brain. reduce costs, deliver evidence-based care, of the Center for Joint Preservation and Wasserman chair of Pediatrics Paul Gurbel, M.D., interventional cardiologist at Sinai Hospital and improve quality, increase efficiency and Replacement (CJPR). He is also the director and chief of the Division director of cardiovascular research at Inova Heart & Vascular, is on a coordinate care. The network includes of Hip, Knee and Shoulder Surgery, and the of Pediatric Hematology mission to stop these strokes before they start. That’s why Dr. Gurbel is the LifeBridge Health Medical Group, Research Division and Research Fellowship Oncology at the Herman & collaborating with Udaya Tantry, Ph.D., laboratory director of the Sinai which comprises 900 providers who see Program. Dr. Delanois provides oversight to Walter Samuelson Children’s Hospital at Center for Thrombosis Research, to develop new therapies that prevent patients throughout the state, providing the Rubin Institute’s clinical research activity Sinai Hospital, and professor of Pediatrics clots from forming in the first place. the highest quality of care for the best and is currently serving as the principal or and Oncology at the Georgetown University Antithrombotic therapy is not a new area of research for Dr. value. Additionally, the LifeBridge Health co-investigator on clinical trials investigating School of Medicine in Washington, DC. Her novel biologics, devices and medications clinical and academic interests have focused Gurbel, who played a pivotal role in the development of the antiplatelet Accountable Care Organization, also targeting a wide range of indications primarily on pediatric lymphoma, cancer medication, Brilinta, a drug that prevents blood clots from forming part of the network, has been the most within orthopedics. survivorship, palliative care and international by stopping blood platelets from sticking together. Brilinta is now successful ACO in Maryland for three oncology. Dr. Shad is actively involved in the consecutive years. prescribed worldwide to patients with advanced coronary artery disease. Scott Krugman, M.D., M.S., FAAP, is the development of pediatric oncology programs Dr. Gurbel’s research began at Sinai Hospital’s Catheterization Lab, The network functions to connect vice chair of the Department in developing countries, particularly in Asia, where Dr. Gurbel and his team realized that patients who responded hospitals and primary care providers, of Pediatrics at the Herman & the Middle East and Africa. Her research “OUR GOAL IS TO CONTINUE COLLABORATION more slowly to certain medications had commonalities within their resulting in better transitions of care and Walter Samuelson Children’s focuses on the late effects of treatment in AND RESEARCH THAT ADVANCES CLINICAL increased in-network referrals. It also blood. Upon further study, the team discovered that assessing platelet TREATMENT FOR PATIENTS WITH ADVANCED Hospital at Sinai. He is childhood cancer survivors and improving physiology also revealed who was most at risk for a repeat cardiac event. CARDIOVASCULAR HEART DISEASE.” regularly shares population health data currently participating in Sinai’s efforts to outcomes in pediatric cancer in low- and “Sinai was the first hospital in the world to treat according to and analysis to improve management of reduce infant sleep-related deaths through middle-income countries with a focus on intrinsic biology. By knowing which patient is at greater risk, we can Paul Gurbel, M.D. chronic diseases and compliance with quality improvement work in all Women’s Africa and Asia. Interventional Cardiologist, Sinai Hospital personalize antithrombotic therapy and prevent a recurrent heart preventive care. and Children’s areas. Dr. Krugman is also partnering with Emocha Mobile Health, Adrian Goldszmidt, M.D., has been a attack,” explains Dr. Gurbel. Since publication, Dr. Gurbel has accepted the positions using its innovative video direct medication practicing physician at Sinai Modeling their new research after Dr. Gurbel’s landmark of director, Sinai Center for Thrombosis Research LifeBridge Health Medical Group observation technology to improve asthma Hospital for 22 years and serves investigations, Dr. Gurbel and Dr. Tantry are continuing intricate and Drug Development; and director, Cardiovascular care in pediatric patients at Greenspring as the chief of the Department Research, LifeBridge Health. investigations of platelet physiology and coagulation in a diverse Pediatrics. Additionally, he helps mentor of Neurology at LifeBridge population of patients with cardiovascular disease to determine pediatric residents in their scholarly activity. Health and co-director of the Thrombectomy- predictors of stroke within a patient’s blood and facilitate drug 900 Capable Stroke Center. His clinical and development that directly addresses those abnormities. providers who see patients throughout the state Daniel J. Durand, M.D., is the vice academic interests center on stroke and president of Innovation and platelet function in stroke. Since 1997, he has Research, and chairman of been a principal investigator for numerous LifeBridge Health Accountable Radiology for LifeBridge Health. acute stroke trials, including ALIAS, POINT, Annual U.S. stroke statistics Care Organization He conducts award-winning Cervene, PRoFESS, IRIS and PRISMS. Under research into assessing the impact of the his guidance, Sinai Hospital is (in 2020) role of disruptive innovation within radiology. participating in the TIMELESS trial to evaluate Some of Dr. Durand’s notable ongoing the efficacy and safety of tenecteplase (a No. 1 projects and publications include his work tissue plasminogen activator) compared with % most successful AOC in Maryland for three profiling the clinical, operational and financial placebo in patients with acute ischemic stroke. consecutive years implications of emerging technologies, such 795,000 87 as artificial intelligence for image recognition, stroke deaths per year ischemic strokes

18 LifeBridge Health 2019 Annual Report & Community Benefit Summary 19 PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

POPULATION HEALTH

“LIFEBRIDGE HEALTH PROVIDES Moving from healthcare to health SAFETY AND SECURITY FOR THOUSANDS OF VULNERABLE LifeBridge Health is improving health outcomes for patients VICTIMS EVERY DAY OF and at the same time decreasing healthcare costs through EACH YEAR.” the intersection of our care management, population health and ambulatory quality teams. “As a health system, we are Adam Rosenberg Vice President for Violence Intervention committed to meeting the holistic needs of our patients: and Prevention at LifeBridge Health providing high quality clinical care, coordinating that care, and addressing the social determinants of health in order to manage the health of the populations we serve,” says Susan Mani, M.D., vice president, clinical transformation and ambulatory quality at LifeBridge Health.

helps patients manage chronic health Meeting challenges together Life is challenging for Marcella Moore, a Care management participant in the Diabetes Medical Home Extender Program, a LifeBridge Health conditions and prevent unnecessary hospital visits throughout M. Peter Moser Community Initiative project. She has diabetes and is a double the continuum of care. amputee, but her community health worker has reduced her stress by answering her questions, helping her stay healthy, visiting her at home and in the hospital, and becoming “part of the family.” Population health puts the patient at the center of care, addressing the social determinants of health: economic stability, education, health and healthcare, neighborhood environment, social and community context.

Ambulatory quality teams work closely with our physician BCAC staff in core values gear. COMMUNITY practices to assist with evidence-based and data-driven quality performance metrics for our value-based programs. BCAC core values: A place for hope For example, patients with diabetes are monitored closely for For more than 30 years, Baltimore Child Abuse Center (BCAC), a member of the LifeBridge GRIT certain regular tests to ensure good health outcomes. Health family, has provided victims of child sexual abuse and trauma and their families the HEART treatment and resources they need to heal. RELATIONSHIPS BCAC is set to move into a new space in Sinai’s planned campus expansion. Dubbed the Center for Hope, this new facility will be a comprehensive one-stop shop and will help There every step of the way When a stroke left 72-year-old Gaul Mac Elroy EXCELLENCE thousands of victims of abuse and violence recover from their trauma each year. Along unable to walk, drive, work or speak clearly, he couldn’t manage his care. with BCAC, the Center will house LifeBridge Health’s coordinated response to child abuse, A social worker from Sinai Community Care helped him apply for benefits, arranging transportation and accompanying him to his appointments. “She was human trafficking, domestic violence, community violence and elder abuse. Within the there every step of the way,” says Mac Elroy. 32,000-square-foot building, those impacted by abuse and violence will have access to education resources, therapy, and advocates, safe play areas and a flexible learning space for community purposes. More than 150 social workers, medical professionals, therapists, CARE MANAGEMENT POPULATION HEALTH AMBULATORY QUALITY advocates, attorneys, educators and specialized units from Baltimore Police and the Department of Social Services will be on-site. % “For these programs to best function and succeed, we need to create a unique environment 70 6,000 3 in order to break silos and find solutions,” says Adam Rosenberg, vice president for violence potential readmissions prevented patients per month receiving LifeBridge Health primary care intervention and prevention at LifeBridge Health. within six months of implementing a services from population health providers received the National redesigned Emergency Department teams across the LifeBridge Health Committee for Quality Assurance care management program at Sinai system National Diabetes Recognition and Northwest hospitals Program Award for FY 2019

20 LifeBridge Health 2019 Annual Report & Community Benefit Summary 21 PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

“THEY LEARN CONFIDENCE AND HOW TO SPEAK UP AND ESTABLISH RELATIONSHIPS.” No. 1 Andrea Hanna Career coach at LifeBridge Health cause of death in the U.S. is heart disease bit.ly/cdcheart

Audrey Lifcovich, center, at the boutique dedication with her sister Tobye Frankle and niece Wendy Berenson.

Honoring Audrey In honor of Northwest Hospital Auxiliary President and Northwest Hospital board member Audrey Lifcovich, the Northwest Mariah Wilson works at Hospital Gift Shop has been renamed COMMUNITY her summer internship at “Audrey’s Boutique.” Under Audrey’s Sinai Hospital. leadership and the work of many dedicated High school interns learn on the job volunteers, nearly $7 million has been given Mariah Wilson had more responsibility than most at her summer job, a paid by the Northwest Hospital Auxiliary for internship at Sinai Hospital of Baltimore. The 17-year-old West Baltimore important projects over the years. resident spent five weeks scheduling patients, answering phones and INNOVATION In 2018, Auxiliary leadership made a running the front desk at Sinai’s busy gastrointestinal/genitourinary unit. Putting your health in your hands new commitment of $500,000 to support The internship was part of the Baltimore Alliance for Careers in LifeBridge Health is partnering with the American Heart Association (AHA) cancer care in the Infusion Center as Healthcare (BACH) Fellows program, an offshoot of a collaboration with and consumer health engagement company Higi to place Higi smart health well as new medical technology that will Baltimore City Public Schools and the Mayor’s Office of Employment stations throughout the Baltimore area. These stations allow people to measure advance patient care at Northwest Hospital. Development’s YouthWorks summer job program. The BACH interns and track their blood pressure, pulse and BMI; create health goals; and more. Audrey has volunteered for the Auxiliary work in various departments including transport, telecom, nursing units, We sponsor a Higi station with AHA at the Jewish Community Center of since early 1982 and was appointed to the behavioral health and cardiac rehab. Greater Baltimore (JCC) in Owings Mills and are planning to install more at Northwest Hospital Board in 1994. “They get a chance to see what the world of work is like, learn about retail locations including Walgreens. healthcare careers beyond doctors and nurses, learn workplace etiquette The JCC Higi station alerted gym member Jackie Simon to her dangerously and improve their soft skills,” says Andrea Hanna, career coach at LifeBridge high blood pressure, prompting her to see a physician and get treatment. “I Health. “They learn confidence and how to speak up and establish could have had a heart attack or stroke at any moment,” Simon says. “That one, relationships.” easy screening saved my life.” Mariah enjoyed her job and earned praise from her co-workers for her diligence, quick thinking and kind personality. She says, “I learned how to $7M put myself forward and I also learned about administrative work, which has been given by the Northwest Hospital Auxiliary I hadn’t done before.” Mariah now aims to work in a similar job while for important projects over the years studying psychology in college.

22 LifeBridge Health 2019 Annual Report & Community Benefit Summary 23 AT A GLANCE

LifeBridge Health at a glance

Each year, LifeBridge Health has more than 1 million EMPLOYEES PHYSICIANS2 BEDS Carroll Hospital Grace Medical Center Levindale Hebrew Geriatric patient encounters, with people who have needs (formerly Bon Secours Center and Hospital ranging from primary care and prevention to complex 13,344 2,643 1,898 Carroll Hospital is the heart of its tight- Hospital) cardiovascular procedures, delicate neurosurgery and knit community, proudly serving the Founded in 1890, Levindale Carroll 1,729 Carroll 426 Carroll 178 intricate robotic surgeries. region for more than five decades. It The newest member of the LifeBridge Hebrew Geriatric Center and Levindale 876 Levindale 222 Levindale 330 Although LifeBridge Health is a rapidly growing health has grown from a one-building hospital Health family, Grace Medical Center Hospital leads the way in complex Northwest 1,703 Northwest 697 Northwest 218 system, we are united by our CARE BRAVELY culture. Sinai 5,226 Sinai 1,075 Sinai 453 to a comprehensive patient-centered was founded by the visionary Sisters medical care, including a successful We CARE BRAVELY for each person who comes to us Other Entities1 3,810 Other Entities 223 Other Entities 719 medical campus. The hospital offers of Bon Secours 100 years ago. The pulmonary and vent weaning for care, and remain dedicated to improving the health nationally ranked care, the latest Sisters not only provided medical care; program. Additionally, Levindale in medical technology and skilled they answered community needs with has a nationally accredited of the individuals and communities we serve through OPERATING REVENUE UNCOMPENSATED CARE3 clinicians in a variety of specialties. such initiatives as affordable housing rehabilitation program, three compassionate, high-quality care and community $ in billions $ in millions A health and rehabilitation center is and workforce development. LifeBridge outpatient rehabilitation centers outreach programs. currently under construction. Health is proud to build upon this and an acute neuro-cognitive unit great legacy. with an outpatient program.

$1.73 $1.80 $1.85 $46.2 $64.5 $66.0 FY 2017 FY 2018 FY 2019 FY 2017 FY 2018 FY 2019 Distinguished Ranked the seventh Achievement in Grace Medical Center (formerly Bon Secours) joined LifeBridge Health Dec. 1, 2019. best hospital in Patient Safety 1. Includes Community Physician Enterprise and LifeBridge Health Partners Serving Baltimore 2. Total number of credentialed physicians Maryland for 100 years Innovation 3. Care provided for which compensation is not received, i.e., any combination of bad debts and charity care U.S. News & World Report Maryland Patient Safety Center

CONTINUUM OF CARE Northwest Hospital Sinai Hospital of Baltimore LifeBridge Health Partners Ambulatory Services Urgent Care Transportation LifeBridge Health Physical Therapy ExpressCare Urgent Care Center Pulse Medical Transportation Northwest Hospital has served the Since 1866, Sinai Hospital of Because the future of healthcare LifeBridge Health & Fitness northwest Baltimore community for Baltimore has provided the highest is growing beyond the walls of the RadNet more than 50 years. With a patient- quality of medical care to the people traditional hospital setting, LifeBridge SurgiCenter friendly design and impressive of Baltimore. Today, Sinai continues Health has chosen to partner with PhysioTherapy Associates array of specialties, the hospital that proud tradition while breaking other health-related service companies Ellicot City Ambulatory Surgery Center provides patient-centered care with ground in research, innovation and throughout the region. By expanding LifeBridge Health Community Physicians an emphasis on quality and safety. patient care. The planned Sinai these relationships, we can offer a full Northwest has expanded services into Outpatient Pavilion will provide continuum of care from health and the community, including outpatient innovative patient care, and serve as a wellness to senior living. surgery, adult day services and catalyst for neighborhood growth. physical rehabilitation. Acute Care Post-Acute Care Senior Living Carroll Hospital Northwest Hospital Subacute Springwell Senior Living Community Grace Medical Center Levindale Hebrew Geriatric Center and Hospital Avila Home Care Levindale Hebrew Geriatric Center and Hospital HomeCare Maryland Northwest Hospital National Respiratory Care, LLC Sinai Hospital of Baltimore FutureCare Brinton Woods Achieved Stroke Carroll Hospice Gold Plus LGBTQ Healthcare Seasons Hospice & Palliative Care Recognition for Equity Leader for Post Acute Physician Partners Stroke Care 2019 Get With The Guidelines Human Rights Commission

24 LifeBridge Health 2019 Annual Report & Community Benefit Summary 25 Awards and accolades Changing lives through philanthropy

Your generous financial support allows us to change the VISIONARY LEVEL Gottschalk Foundation Governor’s Office of Crime Control lives of the individuals and communities we serve through Carroll Hospital was ranked No. 7 best hospital in Maryland. / Carroll, $100,000+ and Prevention Northwest and Sinai hospitals were rated High Performing in chronic compassionate, high-quality care, community outreach Greenberg Gibbons Commercial Neil Anonymous (1) Greenebaum Enterprises, Inc. obstructive pulmonary disease. / Northwest Hospital ranked a Best and opportunities for innovation. We are honored that you Nursing Home for achieving a rating of High Performing in Short-Term Scott and Deborah Amey Adele and Michael Greenebaum Rehabilitation. Meltzer No. 1 trust us with your gifts. When you give bravely, you inspire Baltimore City Mayor’s Office of The Stewart & Marlene Greenebaum Criminal Justice us to CARE BRAVELY. Family Foundation Carroll Hospital was rated No. 1 Baltimore City Mayor’s Office of Health Resources and Services hospital in Maryland for cleanliness Employment Development Administration (HRSA) by Hospital Consumer Assessment of LifeBridge Health is pleased and honored to recognize the Behavioral Health Systems Baltimore Ralph C. Heller Foundation Healthcare Providers and Systems. (BHSB) Phebe Hess Trust Recognized as donors of $10,000 and above who made gifts to our Circle Estate of Julia Berwager Martin K.P. Hill Corporate Citizen of Life Society — Visionary, Cornerstone and Steward Peter and Vicki Brown Israelson Family Foundation The Campbell Foundation Kahlert Foundation of the Year by levels — in support of LifeBridge Health affiliates Sinai the Maryland Carroll Hospital Auxiliary Greg and Roberta Kahlert U.S. News & Coca Cola, USA LGBT Chamber of Hospital, Northwest Hospital, Carroll Hospital, Carroll Zanvyl & Isabelle Krieger Fund Great Place Ben and Zelda Cohen Charitable Alvin and Lois Lapidus Commerce. / Named Hospice and Levindale Hebrew Geriatric Center and a 2019 Influential Foundation, Inc. Harry & Betty Lichtman Gift Fund Marylander by The to Work Hospital, from July 1, 2018, to June 30, 2019. Rosalee and Dick Davison State of Maryland World Report Daily Record, his third Charlotte Weinberg Maryland Department of Health and time receiving this LifeBridge Health is a certified Coca Cola, USA Mental Hygiene honor. Great Place to Work. Estates of Hugo and Helen Mattie Miracle Cancer Foundation Dalsheimer Karen and Millard Mazer Family League of Baltimore City Alan & Amy Meltzer Family R. Wayne Feezer Memorial Foundation, Inc. Foundation, Inc. Ellen and Neil Meltzer Family Fund Human Rights American Heart Association/American Stroke The Beverly K. Fine & Jerome M. Fine Northwest Hospital Auxiliary Foundation, Inc. Dr. Jerome P. & Susan B. Reichmister Campaign Foundation Association Get With The Guidelines Target Stroke Phyllis and Louis Friedman Milton Roberts Trust Quality Achievement Awards Dr. Marc and Nancy Gertner Ben and Esther Rosenbloom Brian and Martha Gibbons Foundation Estate of Slova Gisner Northwest and Sinai were recognized as Sinai, Carroll and Northwest hospitals earned the Gold Plus Quality Achievement Award for YEAR IN GIVING LGBTQ Healthcare Equity Leaders by the stroke care. / Sinai received Target: Stroke Elite Plus / Northwest received Target: Stroke Elite Human Rights Commission for 2019. / Carroll received Target: Stroke Honor Roll Sources of Support Entity-Specific Gifts

Becker’s 3% 2% 1% Maryland PLANNED GIFTS/ COMMUNITY 7% LEVINDALE HEBREW GERIATRIC Hospital Review BEQUESTS ORGANIZATIONS SYSTEM-WIDE SUPPORT CENTER AND HOSPITAL 12 Patient LifeBridge Health nurses 7% Sinai Hospital President Jonathan Ringo, 10% NORTHWEST M.D., was recognized as one of 105 Physician recognized in Baltimore CORPORATIONS 42% HOSPITAL 66% Safety Leaders to Know (for the second successive INDIVIDUALS SINAI HOSPITAL magazine’s 2019 Excellence year). / Carroll Hospital CMO Mark Olszyk, 19% M.D., was recognized as one of 100 Hospital 15% in Nursing list. FOUNDATIONS CARROLL HOSPITAL Center and Health System CMOs to Know. AND CARROLL HOSPICE 28% GOVERNMENT Levindale received the Distinguished GRANTS Achievement in Patient Safety Innovation award for keeping patients Baltimore wound-free. / Northwest Hospital was also recognized for improving survival Business Journal rates with multidisciplinary committee. / Sinai Hospital was recognized for LifeBridge Health was awarded Corporate Citizen implementing a predictive analytics of the Year. / LifeBridge Health BioIncubator A total of $24,275,881 was received in new gifts and pledges for the fiscal Philanthropic support makes a tremendous difference throughout the 140 tool to reduce mortality. was recognized as one of the largest incubator/ year ending June 30, 2019. Shown here: sources of the extraordinary support health system. Shown here: how donors directed their gifts during fiscal Baltimore magazine 2019 Top Doctors accelerator spaces in Maryland. given to Sinai Hospital, Northwest Hospital, Carroll Hospital, Carroll Hospice year 2019. and Levindale Hebrew Geriatric Center and Hospital.

26 LifeBridge Health 2019 Annual Report & Community Benefit Summary 27 PHILANTHROPY PHILANTHROPY

Herman & Walter Samuelson Lowell & Harriet Glazer Family STEWARD LEVEL Katherine and Larry Jennings Foundation Philanthropic Fund Edith and Sar Kaufman* Estate of Donald E. Smith The Samuel G. & Margaret A. Gorn $10,000-24,999 Anna and Daniel Klein Edward N. & Della L. Thome Foundation, Inc. Koons Toyota of Westminster Memorial Foundation LaVerna Hahn Charitable Trust Anonymous (2) KPMG, LLP United Way of Central Maryland Mr. R. Neal and Mrs. Nancy Hoffman Advanced Radiology Mrs. Christine M. Krebs Ellen W.P. Wasserman Hope for Henry Foundation American Office LanStar Systems, Inc. The Harry and Jeanette Weinberg Ms. Doris J. Hull Lisa and David Kuntz Audrey P. Levine Foundation Benno & Elayne Hurwitz Family Debbie and Michael Kuntz Julie and Andrew Levine Whiting-Turner Contracting Company Foundation, Inc. Anchor Pharmacy/Carroll Care The Herman & Seena Lubcher Johnson Controls, Inc. Pharmacies Charitable Foundation CORNERSTONE LEVEL Kaufman Fund Drs. James and Jeanie Miller Ms. Terri Lyons and Mr. Steve King Leah & Morton Kemper Family R. Wayne and Bonnie Barnes Macadoo Foundation $25,000-99,999 Foundation Barnes-Bollinger Insurance Services Macht Philanthropic Fund Richard and Louise Kemper Mr. David Bollinger Mrs. Mary M. Moores Anonymous (4) Jennifer and Michael Klein Mr. and Mrs. Mark Bollinger Heather and James Nace, D.O. ACME Paper & Supply Co., Inc. Maryland Affiliate of Susan G. Komen Ms. Peggy P. Beck The Nevin Family Charitable Fund Mildred and Edward Attman* Breast Cancer Foundation Laura Black and Charles Klein Steve and Carol Nevin Ronald and Stephanie Attman Lapidus Oring Foundation, Inc. Leonor and Marc Blum Nicholl Family Foundation, Inc. David Attman Tina Mance-Lee and Jefferi Lee Bolder Healthcare Solutions Number Ten Foundation Patricia and Gary Attman Stacey and Barry Levin, Esq. Bridge-Gate Estate of Charles R. Ogle Steven and Lisa Attman London Eligibility, Inc. Carolyn and Martin Burns Drs. Mark and Melly Olszyk 1 2 Alex Cooper Auctioneers, Inc. Fred S. London and Scott S. Capital Women’s Care LLC Orokawa Foundation The Phyllis L. and Leonard J. Attman London CareFirst BlueCross BlueShield The Richard Laurence Parish Foundation, Inc. M&T Bank Children’s Cancer Foundation, Inc. Foundation BB&T Corporation Mary C. and Nicholas B. Cigna Passen Enterprises, LLC Behavioral Health Administration Mangione Sr. Community Foundation of Carroll Amy and Martin Passen, M.D. (BHA) Maryland Community Health County, Inc. Selvin Passen, M.D. Berkeley Research Group, LLC Resources Coalition Continental Realty Corporation Pivot Physical Therapy Sandra and Malcolm Berman Marilyn Meyerhoff The Schapiro Family T. Rowe Price Foundation, Inc. The Blavatt Family Moser Family Fund Mindy and J.M. Schapiro III Raymond James Associates Mr. Louis L. Bopst, Jr. National Respiratory Care, LLC Lee E. Coplan Renaissance Charitable Foundation, Howard S. Brown and Family Ernest and Meta Oppenheimer Anne C. David, Ph.D. Inc. Kim Kelly Burden Foundation Foundation Muriel G. Davidson Tsipi and Michael Renbaum Jane W. Campbell Trust OrthoMaryland DPR Construction Estate of Mr. Dana F. Rice Capitol Office Solutions Owens & Minor, Inc. Harry F. Duncan Foundation, Inc. Rolyn Companies, Inc. Carroll County Anesthesia Patient Centered Outcomes Mr. and Mrs. R. Clayton Emory Samuel Bergman Associates, P.A. Research Institute (PCORI) ExpressCare Urgent Care Centers Rosenthal-Statter Foundation, Inc. Andrew Green, M.D. Mr. Stephen M. Peregoy Jack Finkelstein and Frances Kessler Schafer Cullen Capital Management, Kiran Kuna, M.D. In Memory of Diane Peregoy The Footlick Family Foundation Inc. Jeffrey Tabak, M.D. Pitts Family Foundation Robert* and Ronnie Footlick Michael and Janet Scherr John Brock, M.D. Mr. and Mrs. James F. Pitts Leslie and Joseph Schaller Dr. Ethan A. and Mrs. Deborah D. Diana Eclavea, M.D. Point Breeze Credit Union Randi and Frank Settleman Seidel David Kottra, D.O. William E. Proudford Sickle Cell Mr. Bob and Mrs. Linda Frazee Kathy and Sanford Shapiro Angelo Caprarella, M.D. Fund, Inc. GateHouse Media Greg and Leslie Simmons 3 4 Celaine So, M.D. Mr. Eric Reitberger Mr. P. Douglas and Mrs. Christine A. Sinai Mitzvah Foundation Matthew Crutchley, M.D. Stanley F. and Jane Rodbell Gerstmyer Jackie and Bob Smelkinson Jessica Hobbs, M.D. Bruce L. Rosenberg Lyn Stacie Getz Foundation, Inc. James M. Smith and Family The Classic Catering People Samuel I. Rosenberg Gobel Group Karen and Richard Soisson 1. 2. 3. 4. Drs. Joan D. Coley and M. Lee Rice Irene and Robert Russel The Family of Sol Goldstein Dr. George H. and Mrs. Betty Thomas Richard and Louise Kemper have The Baltimore Child Abuse Center’s The LifeBridge Health Leadership The Society hosted a networking Guests gathered at Carroll Hospital Joseph and Annette Cooper and Lorraine and J. Mark Schapiro Donald Goldstein Mary S. Tilbury, R.N.* given generously to Northwest “Be a Hero” Gala was held at the Society was established to event in May, 2019 at the Citron earlier this year to celebrate the Family Margaret D. and Benjamin S. Mark Goldstein Mr. and Mrs. George W. Warden Hospital for more than 35 years in Hippodrome Theatre in May, raised engage, involve and educate the Restaurant at Quarry Lake. renovation and expansion of The Eric W. Cowan Schapiro Robert Goldstein The Honorable Barbara B. Waxman support of patient care, technology, $397,500 and featured an evening next generation of LifeBridge From left: Leadership Society Family Birthplace, which now Dart Foundation Estate of Alvie Spencer William O. Goldstein Fund and Carl M. Waxman, O.D. medical equipment and the with Olympic Gold Medal Gymnast Health volunteer leadership. The Co-Chair and Levindale board includes neonatal couplet care Shawn and Ronald Delanois, M.D. Staples Advantage Louise K. Goodman Weatherby Healthcare expansion of the Emergency Aly Raisman, pictured here with brainchild of LifeBridge Health member Scott London; LifeBridge suites where sick newborns and Department. They recently made Gala Co-Chairs Steven and board members Lynn Abeshouse Health President and CEO Neil their parents will stay until the Devaney & Associates, Inc. Lisa and Barry Stoler Healthcare Legal Solutions, LLC Westminster Home Association a major gift to continue medical Mandee Heinl. and Ronnie Footlick, the Leadership M. Meltzer; former Sinai Hospital baby is ready to go home. Pictured Diane Devaney and David S.H. Tevis & Son, Inc. Moses S. & Blanche H. Hecht Theophilus & Marie Cover White advancements at the hospital, Society also includes a “giving President and COO Jonathan here: LifeBridge Health Vice Dekowski Beth and Jack Tevis Foundation Fund naming the Physician Services circle” that distributes the collective Ringo, M.D.; and Leadership President Leslie Simmons with EMJAY Engineering and Construction Tracy’s Kids Art Therapy Program Todd and Donna Herring Woodholme Gastroenterology Center in honor of Richard’s mother contributions of members in Society Co-Chair and Sinai Hospital DPR Construction representatives Co., Inc. Weil-Mandel Charitable Foundation Merrill and John E. Herzenberg, M.D. Associates, P.A. and father, Leah and Morton support of worthy programs board member Chris Wasson. John Anania, John Stull and Dan Edward J. Friedman Foundation, Inc. Erna Weil Leiser,* Brenda Weil Drs. Hicken, Cranley & Taylor P.A. Kemper. Richard, pictured with his systemwide. Crutchfield. Lorraine* and Barry Friner Mandel and Louis B. Frock Eileen and Donald Himelfarb *deceased wife Louise at the LifeBridge Health Dennis Glasgow Dr. Barbara White Hord Coplan Macht, Inc. Family Society dinner, is vice chair of the Northwest Hospital Board. Mr. and Mrs. Kenneth B. Wright Mr. Ken J. Hornberger Philip A. Zaffere Foundation, Inc.

28 LifeBridge Health 2019 Annual Report & Community Benefit Summary 29 LIFEBRIDGE HEALTH PARTNERS

LifeBridge Health Partners

In keeping pace with a rapidly and “AS THE ONLY REGIONAL HEALTHCARE SYSTEM WITH LBH PARTNERS TOTAL REVENUE A FULL NETWORK OF COMPLEMENTARY BUSINESS $ in millions constantly changing healthcare PARTNERS, LIFEBRIDGE HEALTH IS ABLE TO OFFER industry, increasing services and PATIENTS ALL THROUGHOUT MARYLAND A FULL meeting the needs of a diverse patient RANGE OF SERVICES — FROM HOME CARE AND population, LifeBridge Health partners OUTPATIENT REHABILITATION TO URGENT CARE AND DIAGNOSTIC PROCEDURES.” with many health-related service companies. David H. Krajewski Executive Vice President and CFO, LifeBridge Health President, LifeBridge Health Partners $330M $367M

FY 2018 FY 2019

AMBULATORY SURGERY CENTERS FITNESS AND WELLNESS RADIOLOGY LifeBridge Health’s ambulatory surgery One of the nation’s top 100 health clubs, Advanced Radiology and Community centers, conveniently located in Owings LifeBridge Health & Fitness offers a full slate Radiology Associates offer the latest Mills and Ellicott City, provide same-day of group classes, personal training sessions, innovations in medical imaging, including surgical care, including diagnostic and an indoor pool and massage, acupuncture, 3T MRI, 3-D mammography, ultrasound preventive procedures. and laser services. and PET/CT, to patients in Baltimore and Carroll counties. BILLING AND CODING SERVICES HOSPICE The billing specialists at Practice Dynamics Providing in-home care in Baltimore, Carroll REHABILITATION SERVICES (PDI) perform a full range of comprehensive and Frederick counties in Maryland and In partnership with NovaCare, an industry billing, coding and compliance services for York and Adams counties in Pennsylvania, leader in rehabilitation services, LifeBridge more than 600 LifeBridge Health providers. and inpatient care at its Dove House in Health Rehabilitation has 24 convenient Westminster, Carroll Hospice is dedicated to locations throughout our service area, BUSINESS AND enhancing the quality of life for patients with including at Sinai, Northwest and Carroll VOCATIONAL SERVICES life-limiting illnesses and their families. hospitals. Nationally renowned, NovaCare VSP Business Support Services offers is devoted to developing individualized care digital printing, wide-format printing, mailing KIDNEY CARE plans that improve function and quality of life and document management, and provides DaVita Kidney Care delivers dialysis services of our patients so they can get back to work, job readiness and placement services to patients with chronic kidney failure and sports and life. for clients with disabilities and economic end-stage renal disease. disadvantages. THE SHOPS AT LIFEBRIDGE HEALTH MEDICAL TRANSPORTATION Our gift shops at Sinai, Northwest and DIGESTIVE DISEASE CENTER When patients need emergency or basic Carroll hospitals stock a variety of items for The Carroll County Digestive Disease stretcher or wheelchair transportation to or patients, family and friends. Subway at Sinai Center provides patients a safe and from any LifeBridge Health facility, Pulse Hospital offers many healthy meal options. convenient setting for diagnostic Medical Transportation’s team of paramedics, procedures including colonoscopy, critical care nurses and skilled drivers is SLEEP CENTERS sigmoidoscopy and upper endoscopy. available 24 hours a day, seven days a week. The LifeBridge Health Sleep Centers specialize in the diagnosis and treatment of EYE CARE AND OPTICAL SHOPS OCCUPATIONAL HEALTH sleep disorders in adult and pediatric patients. The Krieger Eye Institute at Sinai and Carroll Occupational Health specializes in Northwest hospitals and Quarry Lake are managing employment-related healthcare URGENT CARE renowned for a superior patient experience needs, including injury management and ExpressCare, Maryland’s fastest-growing offering high-quality, specialty and routine employee physicals, under one roof. urgent care company, is open seven days New nursing home to open in 2021 Under the LifeBridge Health Partners division, “Each of the LifeBridge Health hospitals has a Carroll Hospital has broken ground on a nursing nursing home presence right on their campus and ophthalmologic care, as well as two full- a week from 8 a.m. to 9 p.m., treating OUTPATIENT PHARMACY SERVICES home, Atlee Hill. The project comes more than one now Carroll Hospital will also have one,” says David service retail shops with a wide selection minor illnesses and injuries. Walk in or skip The outpatient pharmacies at Carroll, year after LifeBridge Health became the majority Krajewski, president of LifeBridge Health Partners of frames, sunglasses and readers. the wait by using its convenient online Northwest and Sinai hospitals serve the partner of Brinton Woods Health & Rehabilitation and LifeBridge Health executive vice president appointment system. prescription medication needs of LifeBridge Center at Winfield. The partnership includes and chief financial officer. “This further emphasizes Health’s patients, employees, physicians and rebuilding the skilled nursing facility on the Carroll that we are not just acute care hospitals, we are community members. Hospital campus under a new name. a health system and this brings the continuum of care to Carroll Hospital.”

30 LifeBridge Health 2019 Annual Report & Community Benefit Summary 31 Neil Meltzer David Krajewski Leslie Simmons, President and Executive Vice President RN, FACHE Chief Executive Officer and Chief Financial Officer; Executive Vice President Community partners Our leadership President, LifeBridge Health Partners

LifeBridge Health partners with other organizations to increase our Bon Secours Community Works CHAI power to help people, families and communities thrive. Bon Secours Community Works is CHAI (Comprehensive Housing dedicated to enriching West Baltimore Assistance, Inc.) offers programs and communities with programs and services to help seniors, homeowners Daniel Blum Craig Carmichael, MBA, Deborah Graves Garrett Hoover, MA, Jonathan Ringo, M.D. President, Sinai Hospital CPA, CISA Senior Vice President; MHA, FACHE Former Senior Vice President; services that contribute to the and communities in northwest and Grace Medical Center President and COO, President and Chief Operating President and COO, President and Chief Operating long-term economic and social Baltimore neighborhoods with a Senior Vice President, Northwest Hospital Officer, Levindale Hebrew Carroll Hospital Officer, Sinai Hospital LifeBridge Health Senior Vice President, Geriatric Center and Hospital Senior Vice President, viability of neighborhoods. significant Jewish presence. LifeBridge Health LifeBridge Health

http://bit.ly/bonsecourscw chaibaltimore.org

Rebecca Altman Jonathan Binder Laura Callahan Terrence Carney Julie Cox Vice President and Chief Chief Operating Officer, Vice President, Vice President, Vice President and Integration Officer LifeBridge Health Partners Chief Compliance Officer Supply Chain Management Chief Development Officer Faith-Based Organizations Liberty Road Business Northwest Baltimore Association Partnership LifeBridge Health works with many faith-based organizations to offer The Liberty Road Business Association Composed of Sinai Hospital, Park strength to our communities and works to grow and sustain a diverse Heights Renaissance and CHAI, improve the health of our neighbors. and thriving business community to representatives from Baltimore City enrich the quality of life and enhance and Baltimore County community prosperity in the Liberty Road Corridor and government organizations, and supporting communities. NWBP aims to increase investment Brian Deffaa Louis Dunaway Daniel Durand, M.D. Rose Jose Nancy Kane Chief Marketing Officer, Vice President, Vice President and Chief Operating Officer, Vice President, in northwest Baltimore for capital Strategic Marketing and Budget and Capital Planning Chief Innovation Officer Outpatient Pharmacy and Financial Reporting lrba.biz/lrba/welcome.asp improvements and community and Communications Specialty Pharmacy Services economic development.

Park Heights Renaissance The Partnership for a Healthier Southwest Partnership Carroll County Susan Mani, M.D. Tony Morris Michael Myers Martha Nathanson Matthew Poffenroth, Park Heights Renaissance is working Seven neighborhoods and six Vice President, Senior Vice President and Vice President, Vice President, M.D. to implement the Baltimore City Park The Partnership for a Healthier Carroll institutions comprise the Southwest Clinical Transformation and Chief Revenue Officer Regulatory Reporting and Government and Community Chief Clinical Officer, Ambulatory Quality Reimbursement Development Physician Enterprise Heights Master Plan where land and County strives to build the capacity of Partnership, a collective effort to economic and human development individuals and organizations to improve build a cohesive community of choice contribute to the revival of a thriving the health and quality of life in Carroll and grow neighborhood power. and sustainable community. County, Md. southwestpartnershipbaltimore.org healthycarroll.org

James Roberge Tressa Springmann Jason Weiner Lisa Whaley Darleen Won Vice President, Senior Vice President and Senior Vice President and Senior Vice President, Vice President, Capital Improvements and Chief Information Officer, General Counsel Chief Human Resources Strategic Planning and Support Services Enterprise IT and Process Officer Analytics Improvement

32 LifeBridge Health 2019 Annual Report & Community Benefit Summary 33 BOARD OF DIRECTORS

Board of Directors

LIFEBRIDGE HEALTH CARROLL HOSPITAL LEVINDALE HEBREW HOSPITAL NORTHWEST HOSPITAL SINAI HOSPITAL AND NURSING CENTER

LifeBridge Health’s continued growth and success is thanks in large part to the impartial stewardship of board leaders who steadfastly support our mission to CARE BRAVELY for our patients and communities. Their guidance and insight are critical to strategic planning and decision-making aimed at achieving the best possible health outcomes, improving day-to-day operations, providing sufficient staffing, and offering more preventive services and educational community programs.

Jeffrey A. Wothers, Esq. Abba D. Poliakoff, Esq. Paul L. Saval, Esq. Gregory J. Rochlin Chairman Chairman Chairman Chairman Carroll Hospital Board of Directors Levindale Hebrew Geriatric Center Northwest Hospital Sinai Hospital Board of Directors Partner and Hospital Board of Directors Barry F. Levin, Esq. Board of Directors CEO Niles, Barton & Wilmer LLP Partner President and CEO Ilera Healthcare Chairman LIFEBRIDGE HEALTH Kiran Kuna, M.D. BOARD OF DIRECTORS Gordon Feinblatt LLC Saval Foods Corporation Managing Partner Barry Levin, Esq. Lynn E. Abeshouse Terri Lyons Saul Ewing Arnstein & Lehr LLP Laura Black Kent D. Martin Jason A. Blavatt, Esq. Neil M. Meltzer Marc P. Blum, Esq. Alex Myers Joseph A. Cooper Michael Myers Lee Coplan Mark Powers Neil M. Meltzer Robert Smelkinson Leonard Attman Maxwell Thanhouser Charles O Fisher, Jr., Esq. Marcus Lee Primm Marcus Lee Primm Marc B. Terrill Richard Berman Harel Turkel Nupur Parekh Flynn Guy Sheetz Deborah Seidel David Uhlfelder Beth Casper Frank Tworecke Ronnie Footlick Leslie R. Simmons Leslie R. Simmons Debra S. Weinberg Jeff Cherry Michael Uhlfelder Louis F. Friedman, Esq. Terry Smack Stanley H. "Jack" Tevis III Joseph A. Cooper Ellen Wasserman Brian J. Gibbons, Esq. Jeffrey A. Wothers, Esq. Thomas D. Welliver NORTHWEST HOSPITAL Eric Cowan, Esq. Christopher Wasson Martin K.P. Hill Drewry White, M.D. BOARD OF DIRECTORS Jonathan N. Davidov Robin Weiman Harry W. Kaplan M.D. CARROLL HOSPICE Jeffrey A. Wothers Ronald Attman David Dopkin Debra S. Weinberg Donald Kirson BOARD OF TRUSTEES Alec Yeo Jamie J. Simon-Barnes, D.O. Ronnie B. Footlick Dennis H. Weinman Barry F. Levin, Esq. Regina S. Bodnar Thomas J. Zirpoli, Ph.D. Jason A. Blavatt, Esq. Louis F. Friedman Maury Weinstein Brenda W Mandel Ann M. Bollinger Charles O. Fisher, Jr., Esq. Michael Gaines Neil M. Meltzer Janet Buchanan, D.Min. LEVINDALE HEBREW HOSPITAL Reuven Goodman Lowell Glazer Brian L. Moffet, Esq. Carolyn Burns AND NURSING CENTER Harold I. Hackerman David Goldner Thomas F. Obrecht James Covey BOARD OF DIRECTORS Ira K. Himmel, Esq. Nancy Hackerman Abba David Poliakoff, Esq. Shirlyn Evans-Ford Allan C. Alperstein Pat Isaac Donald Himelfarb Mike Posko Ellen Finnerty Myers Keith Attman Richard F. Kemper Daniel Hirschhorn Michael Renbaum Laura Gillen Rochelle Bohrer Donald Kirson Dawn Kirstaetter Brian L. Moffet, Esq. Gregory Rochlin Barbara Harden Marc A. Cohen Barry F. Levin, Esq. Noah Kodeck Vice Chairman Paul L. Saval, Esq. Todd Herring Robert I. Damie Audrey Lifcovich Marcy Kolodny Principal Ethan A. Seidel Ph.D. Chrissy Kanther Gerald B. Feldman, M.D. Neil M. Meltzer David Kuntz Miles & Stockbridge P.C. Thomas D. Welliver C. Dave Kile Jason A. Frank, Esq. Bradley J. Mendelson Alvin Lapidus Helen W. Whitehead Del. Susan Krebs Deborah Graves Joseph Migliara Barry F. Levin, Esq. Jeffrey A. Wothers, Esq. John W. Middleton, M.D. Gil Horwitz Bill Miller Andrew S. Levine Alec M. Yeo James A. Miller, P.D. Esther Jacobson Hayden C. Moore Jon H. Levinson Todd Mitchell Kevin M. Keane Thomas F. Obrecht Jeanette Linder, M.D. CARROLL HOSPITAL Ellen Finnerty Myers Jayne Z. Klein Louis E. Sapperstein Aileen Mash FOUNDATION Ann Patterson Barry F. Levin, Esq. Paul L. Saval, Esq. Neil M. Meltzer BOARD OF TRUSTEES Robert Weinreich Scott S. London, Esq. Mark Simanowith Brian L. Moffet Mark E. Blacksten Neil M. Meltzer Leslie R. Simmons Yehuda Neuberger Martin Burns CARROLL HOSPITAL Raymond Miller Barry S. Walters, M.D. Martin Passen, M.D. Timothy W. Chase BOARD OF DIRECTORS Howard Perlow Howard M. Weiss Jerome Reichmister, M.D. Joan D. Coley, Ph.D. David S. Bollinger Abba D. Poliakoff, Esq. Joel R. Wohl Jonathan Ringo, M.D. Mark Debinski Kimberly A. Johnston Deltuva, M.D. Bernard Rubin, M.D. Gregory J. Rochlin Karen Durilla Christine A. Gerstmyer Lynn B. Sassin, Esq. SINAI HOSPITAL Leslie Footlick Schaller Christine A. Gerstmyer Todd Herring Ethan Seidel, Ph.D. BOARD OF DIRECTORS Jay Steinmetz Dona Hobart, M.D. Martin K.P. Hill Richard Shatzkin Donald Abrams, M.D. Barry Stoler Christopher D. Holt Sarah K. Lentz, M.D. Michele Shermak, M.D. Alissa Abramson-Densky Hillel Tendler Del. Susan Krebs Barry Levin, Esq. Leslie R. Simmons Richard M. Alter Marc B. Terrill

34 LifeBridge Health 2019 Annual Report & Community Benefit Summary 35 Focusing on people, clinical services and customer experience The strength and success of any organization — whether it’s a Building a customer-centered experience is a must-have corner store or a global multinational — are reliant on the talent strategy for any consumer-facing organization in the 21st and dedication of its team. This is especially true in a service- century. It’s particularly important in healthcare, as we lag both based, high-skill and -touch environment like healthcare. the finance and retail industries. Efforts to support our customer For LifeBridge Health, strong workforce development is experience strategy will include collaboration between nursing, fundamental to our mission to CARE BRAVELY. To support quality, safety and patient experience, consumer-journey our people, our strategy focuses on two main groups: team mapping, robust online scheduling tools and advancing our members and physician staff. This structure is designed virtual hospital to improve patient access and choice. to provide the distinct tools and resources each needs to be In a global budget environment, operational excellence engaged and successful while ensuring we can track key and value management are key to a healthy organization. metrics crucial to success: recruiting, onboarding, credentialing Mindful budget management, minimizing administrative and the annual review process. Moreover, these metrics will expenditures and strengthening our network integrity and identify both where things are working well and detect gaps, patient flow will be critical areas of continued focus. promoting the development of solutions for more productive Profits from LifeBridge Health Partners and revenue DON’T JUST CARE, and class-leading teams. from philanthropy, grants, research and innovation help us to provide an exceptional care environment for our patients and CARE BRAVELY. their families. We continue to manage the total cost of care by strategically shaping our clinically integrated network, Welcome to LifeBridge Health, 12,000 give-a-damn human beings optimizing our commercial contracts for maximum value, dialed into breaking out of the status quo. Since 1866, we’ve been reducing denials and developing a tiered care coordination model for high-and at-risk populations. These efforts will bravely serving those in need without bias and we’re still here improve our cost structure and refine our LifeBridge Health today changing how care is done. That doesn’t just mean a few care delivery model: the right care at the right time in the shiny new machines or a fancy new wing. You need equipment; right location. sure. You need knowledge, yes. But you need something more To enhance our clinical services and future capabilities, PHYSICIAN STAFF we look to new, multiyear strategic plans and investments than tubes, technology and a degree. in oncology, the Cardiovascular Institute, and our ambulatory physician network, as well as aligning our YOU NEED TO CARE. REALLY, REALLY CARE. nursing staff resources. CUSTOMER You need persistence to see past medical symptoms and treat EXPERIENCE As we continue to grow, it is important that LifeBridge root causes. You need empathy to help people as they scale the 2 Health actively seeks to build and then leverage our strategic scale. Projects like an expanded GI center at Carroll, scariest, hardest, most vulnerable moments in their lives. You need integrating Bon Secours (now Grace Medical Center) and to care like there’s no tomorrow. And then do it again the next day. Baltimore Child Abuse Center, starting construction of our EMPLOYEES That’s the brave, new kind of care we’re creating. Every time we new nursing home, Atlee Hill, on the Carroll Hospital The renovated and expanded scrub in. Care that sees patients as people and puts people campus, developing our Sinai campus ambulatory strategy Newborn Care Center at the and establishing an affiliation with a medical school — all help Herman & Walter Samuelson before profits. Care that enlists science in the service of better us broaden our offerings along the continuum of care. Each Children’s Hospital at Sinai will lives, families and communities. Care that means doing the right usher in a new era of newborn care Our 2020 strategy is centered around both employees and physician effort, proactive and thoughtful, is representative of what it thing, even when it’s the hard thing. At LifeBridge Health, we see 2 in Baltimore. The state-of-the-art staff with the goal of building a customer-centered experience. means to CARE BRAVELY. care not as just a service, but a promise to every patient we see. space will include open areas for stimulation and designated spaces And then we stand up again to face the mountain together. for recovery and privacy. LifeBridge Health

36 LifeBridge Health We are LifeBridge Health.

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