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A Case Study of Himachal Pradesh University Library Readers Survey Kruti Trivedi Dinesh Kumar Sharma Prem Chand PK Ahluwalia

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A Case Study of Himachal Pradesh University Library Readers Survey Kruti Trivedi Dinesh Kumar Sharma Prem Chand PK Ahluwalia Towards Quality Assurance in Reader Services... 10th International CABLIBER 2015 Towards Quality Assurance in Reader Services in a Digital Era: A Case Study of Himachal Pradesh University Library Readers Survey Kruti Trivedi Dinesh Kumar Sharma Prem Chand PK Ahluwalia Abstracts This study presented was undertaken, to determine the quality of availability and usage of library services by users at Himachal Pradesh University, at the behest of Internal Quality Assurance Cell of the University. The main goal of this study was to pave way for assuring the quality of library services and to initiate improvement of services through administrative action where scope of improvement is indicated by the analysis of the data. Data were collected using well-framed questionnaire, based on Delphi method, from 192 users of library including teachers, research scholars, post graduate students and under graduate students. Findings indicate that the majority of the users are satisfied with the reader services provided by library. It was found that users lack awareness about availability of e-resources in the library However, training and guidance in the use of library resources particularly e-resources and services is necessary to help users to meet their requirements and aspirations to march ahead in the digital world. Keywords: Digital Era, Himachal Pradesh University, Quality Assurance, Reader Services Introduction adopted to create a validated questionnaire, mode of administration and analysis. Paper concludes with The face of library services has changed a lot in the conclusions and recommendations based on the last one decade across the world and libraries have analysis of the responses. become hot spots of information access beyond the confines of library precincts. It is very essential that Himachal Pradesh University in this digital era efficient reader services on 24x7 Himachal Pradesh University, a leading teaching and basis are provided to stake holders. This paper pre- research institution of India in the state of Himachal sents a case study of Himachal Pradesh University Pradesh, was founded on 22 July 1970 by an Act of Library Readers Survey 2014. Paper discusses the the Himachal Pradesh Legislative Assembly. It is a methodology of development and validation of read- NAAC accredited University and has been ranked ers survey questionnaire, its objectives, mode of 22nd among top 50 Universities of the country as per administration and analysis of the results. The find- India-Today Nilsen University ranking survey 2014. ings are supposed to provide library administrators Being a single multi-faculty and affiliating Univer- indicators for interventions to improve the quality sity in the state, it is trying to put all its best efforts to of library services. Paper begins by providing an over cater to the higher education demands of the state. view of Himachal Pradesh University Library, fol- Presently, the university has 12 faculties; 29 Teach- lowed by objectives of the survey, methodology ing departments; 15 specialized teaching, research 10th International CALIBER-2015 and training centres. there are 276 teachers in posi- HP University and IIAS, Shimla, Himachal Pradesh, India tion to-date. Out of these 52 are professors; 76 are March 12-14, 2015 © INFLIBNET Centre, Gandhinagar, Gujarat, India readers and 148 are lecturers. About 4112 students - 287 - 10th International CABLIBER 2015 Towards Quality Assurance in Reader Services... are receiving education in different Teaching De- There are different reader services such as main partments. The teacher-student ratio on the cam- lending section, text books section, general refer- pus is about 1:15. The University has both conven- ence section and a periodical publications section in tional and professional colleges affiliated to it. the field of humanities, social sciences & border line Around 133 under-graduate, post- graduate, engi- disciplines and three sectional libraries in the sub- neering, medical, education and Sanskrit colleges are ject fields of physical and biological sciences, law and affiliated to this university. Apart from these affili- education. Library has a large base of membership ated institutions, an International Centre for Dis- numbering 11403, including students, research tance Education and Open Learning, a University scholars, teachers, non-teaching staff and teachers Evening college, a University college of Business in affiliated colleges. Fulfilling the needs and aspira- Studies, a Regional Centre at Dharmshala and vari- tions of such a huge number with human resource ous other centres are the part of this university. Over crunch is a challenging task. University has installed all around 1.35 lakh students are enrolled in various SOUL library system software and is in the process discipline of higher education through the regular of computerizing reader services through a dedi- and distance modes of learning. cated network of the library. Himachal Pradesh University Library Readers Services Survey and Quality Assurance The University has a beautiful pagoda shaped cen- As part of the quality assurance of the University tral library specially designed to house various func- services, Internal Quality Assurance cell of the Uni- tions of a modern university library. The library versity has a Library Advisory Committee, which is building has adequate space to accommodate 600 trying to improve the ambience and service in the readers in reading halls and about 100 research schol- University library through meaningful and scientific ars in cubicles on different floors. The Library main- interventions. As part of this intervention it advised tains comprehensive collection of books and peri- the library to conduct a Himachal Pradesh Univer- odicals to support University's formal programme sity Library readers survey (HPULRS) in 2014 to and research in various disciplines. The Library had assess the aspirations and needs of various stake- a total collection of 2,19874 and 180 periodicals in- holders in the University with following objectives: cluding 142 national and 38 international periodi- To find out the awareness of library services by cals. It is part of the UGC INFONET Digital Library users Consortium for e-journals and e-resources and have an access to about 8000 e-journals. It is trying to put To find out information sources consulted by in place a plan to computerize all activities and ser- the users vices of the University under Rashtriya Uchhatar To find out the use of library services by users Shiksh Abhiyan and UGC developmental grant. Li- To know the main purpose of information seek- brary is connected to rest of the campus through a ing behavior dedicated optical fiber network and has access to National Knowledge Network on 24x7 basis. To know about the readers satisfaction level - 288 - Towards Quality Assurance in Reader Services... 10th International CABLIBER 2015 Methodology library (5 questions) and Usage of library (6 ques- tions). After consulting several studies on the same topic and examining their instruments, the questionnaire Conduct of survey based survey design was chosen for data collection After design of the survey, readers were given infor- in a structured fashion. To frame well-designed ques- mation through notices displayed on the notice tionnaire, Delphi method was chosen because it boards of different departments and institutes of suites the requirement of research. Following Delphi the university. It was made available in digital for- procedure was followed to design the questionnaire. mat on the internet in Google Drive and as printed Selection of Experts sheets on the main library counter and counters of various sections of the library. Teachers were con- In keeping with the intent of Delphi studies purpo- tacted through chairpersons of various department sive sampling was used to choose a panel of experts, to participate in the survey. The survey was kept on who have deep understanding of the problems of a for a period of two months to have a good sample modern library, who have the power to implement size. the findings of the study, possess a high level of knowledge with expertise in library and were avail- Data Analysis able to serve in the panel of experts. Local librar- The data received from the responses were ana- ian, library and information science educators, fac- lyzed to understand user’s perspective about the ulty of university, and student representatives were university library system their needs and its services. selected as panel. Demographics Design Questionnaire There are total 192 respondents which include 96 One of the basic principles of the Delphi technique post graduate students, 67 research scholars, 18 un- is to have as many rounds as are required to receive der graduate students, 10 teachers and 1 visitor. Out feedback to revise survey items. In this study, two of 192 respondents, 75 are fairly experienced users round approach was used. In first round, meeting of Library, 52 are beginners in using Library, 43 are of experts was held to understand the research prob- intermediate users of Library and 22 are very expe- lem and to derive appropriate questions which fit to rienced users of Library. the research objectives. In round two further dis- cussions were held to evolve loose and unstructured Analytics of the Survey questions to more precise and structured questions. In the following we provide analytics of the survey After discussions and deliberations 42 questions, across different
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