Reading and Caversham Flood Alleviation Scheme
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Reading and Caversham flood alleviation scheme February and March 2020 public drop-ins feedback report June 2020 We are the Environment Agency. We protect and improve the environment. We help people and wildlife adapt to climate change and reduce its impacts, including flooding, drought, sea level rise and coastal erosion. We improve the quality of our water, land and air by tackling pollution. We work with businesses to help them comply with environmental regulations. A healthy and diverse environment enhances people's lives and contributes to economic growth. We can’t do this alone. We work as part of the Defra group (Department for Environment, Food & Rural Affairs), with the rest of government, local councils, businesses, civil society groups and local communities to create a better place for people and wildlife. Published by: Environment Agency . Kingsmeadow House, Kingsmeadow Road, Reading, RG18DQ Email: Readingandcavershamscheme@environment- agency.gov.uk www.gov.uk/government/publications/north-reading-and-lower-caversham- floodalleviation- scheme/north-reading-and-lower-caversham-flood-alleviation-scheme © Environment Agency 2020 All rights reserved. This document may be reproduced with prior permission of the Environment Agency. 2 of 41 Contents Executive Summary …………………………………………………………….………..page 4 Drop-in objectives ……………………………………………………….………………..page 5 Process…………………………………………………………………….……………….page 5 Drop-in promotion………………………………………………………………………….page 6 Feedback questions……………………………………………………………………….page 7 Feedback results…………………………………………………………………………..page 8 Appendix……………………………………………………………………………………page 20 3 of 41 Executive summary Our vision is to reduce flood risk to hundreds of properties and keep Reading moving. We aim to increase the value of the area for the local community and biodiversity. The purpose of this report is to summarise attendee feedback from the recent drop-ins. During this series of drop-ins, we focussed on: Updating the community about the potential scheme design. Displaying scheme based material. Giving community members an opportunity to discuss and ask scheme based questions. Through holding these drop-ins, we sought to understand the local community’s views about the scheme and collect feedback. We held a series of 6 public drop-ins, from the 26 February to 13 March 2020. At each drop-in we had staff present who were able to speak about all the aspects of the project. We displayed materials that helped people visualise what the scheme could look like. We asked people for feedback through a form available at the drop-ins and an online survey. Unfortunately we had to cancel a 7th drop-in on the 20 March, due to Coronavirus restrictions. We want to be as transparent as possible with the feedback we received. This report includes all online and hard copy responses. High level feedback In total 140 respondents completed the feedback forms. 117 hard copy forms and 23 online surveys. The main highlights are: We received the majority of feedback from within the scheme area. Most people, found out about the drop-ins through the letter drop or email. With 54 respondents finding out by letter drop and 40 respondents finding out by email. People could select multiple answers for this question. The vast majority (78%) rated the drop-ins 5 (55%) or 4 (23%) on a scale of 1 to 5, with 5 being very useful. The vast majority (88%) had already heard of our work to reduce flood risk in Reading and Caversham. 20% thought that their previous feedback had been listened to, while 18% did not feel their feedback had been listened to. The remainder (62%) did not answer or had not provided any feedback in the past. The aspects of the drop-ins that people found to be the most helpful were: o Speaking to staff. o Landscape plans. o Before and after photos. 78% understood that there are a large number of people at risk of flooding in this area, 8% did not believe this, the rest did not answer or were not sure. 62% agreed with the need to reduce flood risk within the scheme area, 14% did not, the rest did not answer or were not sure. 59% said they agreed with the overall scheme design and 21% did not, the rest did not answer or were not sure. 4 of 41 66% of responders lived in a flood risk area and 21% did not, the rest did not answer or were not sure. From those in a flood risk area (93 in total), 14% had experienced flooding, 77% had not. 1 Drop-in objectives To continue to raise awareness of flood risk in the area and what people can do to prepare. To update the local community, show them new materials to help describe the design and to get feedback on this process. Environment Agency staff with participants at the Environment agency staff and public explaining Weller Centre venue. Flood risk materials. 2 Process We organised 4 internal drop-ins at Environment Agency offices. We held these in December 2019 and January 2020. We met with resident and interest groups through February and early March 2020. These gave us an opportunity to test the new materials and make any updates needed before engaging with the wider community. We ran the public drop-ins from 26 February until 13 March 2020. We held 2 of our drop-ins at weekends and in the evening to allow residents to attend outside working hours. The final drop-in was cancelled due to the Coronavirus Lockdown. 5 of 41 Table 1: Dates and venues for drop-ins, as advertised on postcards and posters 3 Drop-in promotion Letters, postcards and posters We posted 2050 letters within the flood scheme area, the letters were addressed to the named owner as listed at the Land Registry. We handed out over 350 postcards to residents and public. We asked local shops, cafes and other venues to put up A4 and A3 sized posters and postcards. 6 of 41 With permission from Reading Borough Council, we put posters on lampposts and noticeboards in north Reading along Caversham Road and the South Thames path, in central Caversham, along Gosbrook Road, in Christchurch Meadows and around Amersham Road area. Press event and social media We held a press event on 25 February. 5 media outlets attended. BBC South Television, Meridian Television, the Reading Chronicle, Get Reading and the Breeze 107.8. It was also covered by Heart, Henley Standard and Berkshire Live. Coverage was shown on BBC South, Meriden and online at Heart FM and 107FM the Breeze. Our public drop-ins were advertised on Environment Agency Twitter accounts, and through local community websites. 4 Feedback questions We asked for feedback from the community to help inform the next steps for the project. The feedback form is included in the appendices. 5 Feedback results We made the feedback form available in both hard copy and online survey formats. We hosted our online survey on the site Smart Survey. The survey was open throughout the drop-ins and remained open until 25 March 2020. At each drop-in we gave the option of filling in a hard copy of the feedback form or filling in the online survey on one of our computers. Participants were also given the survey link if they preferred to complete the online survey at home. Not all of the 19 questions were answered in each feedback form. We have included the category ‘not answered’ in the results. We received a total of 140 responses, including 117 hardcopy feedback forms and 23 online responses. We have reported on the combined responses to the online and hardcopy forms in this report. We looked at the total number of responses for each question. We had the most responses in Question 1 (How did you find out about the drop-in?) with a total of 138 responses. The least number of responses was for Question 6 (Is there anything else that would help you better understand the flood risk in the area, and our proposals to reduce this risk, that was unavailable today?) with only 44 responses. 7 of 41 Number of responses to each question 140 120 100 80 60 40 20 0 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Total Responses Who came to the events? Across the 6 drop-ins, 238 people attended, 117 response forms were completed and 23 forms were submitted online: Drop-in Number of people Number of response attended forms Weller Centre, 26 February 2020 30 11 Weller Centre, 29 February 2020 26 19 Weller Centre, 5 March 2020 25 16 Thameside School, 7 March 2020 70 36 Caversham Baptist Church, 9 33 13 March 2020 Caversham Methodist Church 13 54 22 March 2020 Online Not applicable 23 Total 238 140 8 of 41 Question 13. What is your postcode? Heat map of postcodes. Red shows the highest concentration of postcodes. Question 1. How did you find out about the drop-in? 0 10 20 30 40 50 60 Letter through door 54 Email 40 Word of mouth 18 Social media 15 Poster 15 Other method 14 People could select multiple answers for this question. The largest proportion, 54 respondents stated that they became aware of the drop-ins through the letters that had been sent to their homes. The next highest method was email notification with 40 respondents selecting this option. The lowest was post card and other ways such as local press. 9 of 41 Question 2. On a scale of 1 (not useful) to 5 (very useful), how useful did you find today? Not answered, 6% 1 (not useful), 3% 2, 2% 5 (very useful), 55% 3, 11% 4, 23% 1 2 3 4 5 N/A From the 140 responses the majority of the responders 55% or 77 out of 140 found the drop-in very useful.