June 20-21
ISG Confidential. © 2018 Information Services Group, Inc. All Rights Reserved. FEATURED PRESENTATION: Transformation is Not Digital, It’s Constant Wolgang Steiner, Managing Director Germany, Designit, a Wipro Company
2018 DIGITAL BUSINESS SUMMIT
ISG Confidential. © 2018 Information Services Group, Inc. All Rights Reserved. 2 ISG Confidential. © 2018 Information Services Group, Inc. All Rights Reserved. Transformation is not digital. It is constant. ISG Digital Business Summit 2018 4
2000+ Wipro Digital & Designit worldwide
32 Nationalities
20+ Offices around the world Aarhus Oslo Barcelona Stockholm Berlin Tel Aviv Copenhagen Tokyo Globally we operate as one. We Lima Bangalore London Mountain View Madrid Dublin combine experience and Medellin Sydney Munich Edinburgh expertise from around the globe New York San Francisco to create value for every client ISG Digital Business Summit 2018 5
We work at the intersection of Business, Business Design Design & Technology Technology ISG Digital Business Summit 2018 6 ISG Digital Business Summit 2018 7
Today many organisations are focusing on Digital Transformation as a key to success in today’s ever-changing world. ISG Digital Business Summit 2018
Strategic plans and initiatives are built around “shifting to digital”
- Channel conversion - Digitize products & services - Integrate new technologies - Optimize & leverage existing assets (i.e, data, IT, etc.) ISG Digital Business Summit2018 9 Ceci n’est pas une pipe! ISG Digital Business Summit 2018 10 ISG Digital Business Summit2018 11
There is a built-in thesis that
“Once we become fully digital, the transformation is complete…" 12 ISG Digital Business Summit 2018 This is not a project!
A B ISG Digital Business Summit 2018 13
The biggest threat to business today is not new technologies, or competition, or new customer behaviour. It’s loss of relevance and difficulties to adapt to changing realities. ISG Digital Business Summit2018 14 It will never be “done”.
A B C D ISG Digital Business Summit 2018
Our reality is more complex. The rate of change is non-linear, and digital transformation is not necessarily the end solution. ISG Digital Business Summit 2018 16 It’s not all about the latest tech.
Mobile Block- Quan- AI Cloud Crowd IOT IIOT … 1st chain tum ISG Digital Business Summit 2018
Today’s leading technology ISG Digital Business Summit 2018
Today’s Tomorrow’s leading ≠ leading technology technology. ISG Digital Business Summit 2018 19 It’s not all about sexy CX.
***** **** ***** ***** *** ***** **** ***** … ISG Digital Business Summit 2018
Customers. ISG Digital Business Summit 2018
Customers. Digital. ISG Digital Business Summit 2018
Customers. Digital. ISG Digital Business Summit 2018
Customers. Digital. Expectations. ISG Digital Business Summit 2018
Customers don’t think “digital”. They live in their reality. ISG Digital Business Summit 2018
Customers. Reality = ability to do anything, anywhere, anytime. ISG Digital Business Summit 2018
Customers. By click, by swipe, by voice, by request, at home, in store, by car, on the plane,… 27 ISG Digital Business Summit 2018 It’s not all about new biz models.
$ € $ € $ € $ € … ISG Digital Business Summit 2018
Organisations. Aren’t “digital” or “non-digital”. ISG Digital Business Summit 2018
Organisations. Need to succeed in changing realities. ISG Digital Business Summit 2018
Organisations. Better built around shared purpose, strong culture, and adaptive processes. ISG Digital Business Summit 2018 31 It’s not all about your team.
… ISG Digital Business Summit 2018
Employees. Aren’t “digital” by design. ISG Digital Business Summit 2018
Employees. They have updated expectations. ISG Digital Business Summit 2018
Employees. Reality = today’s employees seek flexibility, empowerment, meaning & ongoing L&D ISG Digital Business Summit 2018 35 It’s all about tackling them all.
Tech- Busi- CX Org + + + + … nology ness Design Change ISG Digital Business Summit 2018 36
That’s why...
Business Design
Technology ISG Digital Business Summit 2018 37
That’s why it is not about digital transformation. ISG Digital Business Summit 2018 38
That’s why it is not about digital transformation. It’s about constant transformation. ISG Digital Business Summit 2018 39
Constant transformation means
Tapping into the potential of your people and start a movement. ISG Digital Business Summit 2018
Abbott. Igniting an innovation movement.
Infusing innovation Start from bottom-up, not Educate, engage, support New belief system process across through top-down leadership to adapt based on purpose organisation mandates leadership style 41 ISG Digital Business Summit 2018 42
Constant transformation means
Creating a culture that supports change, openness, and flexibility. Allianz. Co-creation power: Preparing the organisation for constant transformation.
Multi-cultural & multi- Revolution of customer Understanding customers’ Technology as enabler disciplinary teams interaction needs Allianz Co-Creation power ISG Digital Business Summit 2018 45
Constant transformation means
Consequently adapting your product-service offering to changing customer behaviours. ISG Digital Business Summit 2018
Pepper. Getting ready for the next generation of banking.
Strong strategic Fast & flexible No mercy for old legacy Re-igniting the partnership capacities & capabilities systems “Mothership” organisation
ISG Digital Business Summit 2018 48
Constant transformation means
To embrace new technologies to build competitive advantage.
ISG Digital Business Summit 2018 50
Constant transformation means
Providing solutions that humanise processes and empower your teams. ISG Digital Business Summit 2018
NiGEL by Appirio. Igniting an innovation movement.
Conversational Artificial Intelligence meets Leveraging latest bot intuitive IxD technology
ISG Digital Business Summit 2018 53
Constant transformation means
Start small. Think big. Create your own MVT*.
* MVT = Minimal Viable Transformation ISG Digital Business Summit 2018
Transform yourself. ISG Digital Business Summit 2018
Transform yourself. Transform your team. ISG Digital Business Summit 2018
Transform yourself. Transform your team. Transform a project. ISG Digital Business Summit 2018
Transform yourself. Transform your team. Transform a project. Transform the organisation! ISG Digital Business Summit 2018 58
Transformation is not digital. Business Design It is constant.
Technology Thank you. June 20-21
2018 DIGITAL BUSINESS SUMMIT
ISG Confidential. © 2018 Information Services Group, Inc. All Rights Reserved. 61 ISG Confidential. © 2018 Information Services Group, Inc. All Rights Reserved.