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End User E-Skills Framework Requirements CEN CWA 16213 WORKSHOP October 2010 AGREEMENT ICS 35.240.99 English version End User e-Skills Framework Requirements This CEN Workshop Agreement has been drafted and approved by a Workshop of representatives of interested parties, the constitution of which is indicated in the foreword of this Workshop Agreement. The formal process followed by the Workshop in the development of this Workshop Agreement has been endorsed by the National Members of CEN but neither the National Members of CEN nor the CEN Management Centre can be held accountable for the technical content of this CEN Workshop Agreement or possible conflicts with standards or legislation. This CEN Workshop Agreement can in no way be held as being an official standard developed by CEN and its Members. This CEN Workshop Agreement is publicly available as a reference document from the CEN Members National Standard Bodies. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG Management Centre: Avenue Marnix 17, B-1000 Brussels © 2010 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No.:CWA 16213:2010 E CWA 16213:2010 (E) Table of Contents Foreword ............................................................................................................... 4 Executive Summary .............................................................................................. 6 1. Introduction .................................................................................................... 7 1.1 Background and rationale ........................................................................ 7 1.2 Policy relevance ....................................................................................... 7 1.3 Project objectives and deliverables .......................................................... 8 2 Surveying different implementations of end user e-Skills frameworks ......... 11 2.1 Introduction ............................................................................................ 11 2.2 Summary of existing end user e-skills frameworks ................................ 11 2.3 Other framework developments ............................................................. 13 2.4 Details of existing end user e-skills frameworks: ................................... 14 3 Definition of an end user .............................................................................. 18 4 Target groups of an end user e-skills framework ......................................... 22 4.1 General .................................................................................................. 22 4.2 Human resource and training functions within medium to large scale organisations ................................................................................................... 22 4.3 Training and/or certification organisations ............................................. 22 4.4 Individuals .............................................................................................. 23 4.5 Regulatory authorities ............................................................................ 23 5 Sector specific approach to defining end user e-skills ................................. 24 6 Project research outcomes .......................................................................... 27 6.1 Introduction ............................................................................................ 27 6.2 Survey results ........................................................................................ 27 6.3 Interview results ..................................................................................... 34 6.4 Framework Case Study Example – UK ................................................. 38 7 Implications for future framework development ........................................... 42 7.1 General .................................................................................................. 42 7.2 Summary of impact of research results.................................................. 42 7.3 Implications for framework structure ...................................................... 44 7.4 Implications for the framework content .................................................. 45 2 CWA 16213:2010 (E) 7.5 Potential framework benefits and framework tools ................................ 45 8 Recommendations ....................................................................................... 47 9 Conclusions ................................................................................................. 50 Annex -End User e-Skills Framework Requirements .......................................... 51 10 The work programme and project planning ............................................... 51 10.1 Project plan......................................................................................... 51 10.2 Main steps of work .............................................................................. 52 11 Project meetings in 2009 / 2010 ................................................................ 56 11.1 Expert meetings and CEN meetings ................................................... 56 11.2 Project team communication approach .............................................. 57 12 Methodology ............................................................................................. 58 12.1 Existing end user e-skills frameworks ................................................. 58 12.2 Survey ................................................................................................ 58 12.3 Interviews ........................................................................................... 58 13 Communication and dissemination ........................................................... 60 14 The CEN workshop community – Members and acknowledgement ......... 62 15 Glossary .................................................................................................... 63 16 References ................................................................................................ 65 3 CWA 16213:2010 (E) Foreword The formal decision to start work on this CEN Workshop Agreement "End User e- Skills Framework Requirements" was taken at the CEN ICT Skills Workshop meeting of December 2008 in Brussels. The development of this CEN Workshop Agreement took place in the framework of the CEN ICT-Skills Workshop between April 2009 and August 2010. The draft CWA was made available for a 60 days commenting period June-July 2010 and the final version of the CWA was sent to CEN in October 2010. The list of companies supporting the CWA is provided hereafter: AICA – Associazione Italiana per l'Informatica ed il Calcolo Automatico Association Pasc@line BCS – British Computer Society CEPIS – Council of European Professional Informatics Societies CIGREF – Club informatique des grandes enterprises françaises DEKRA Akademie ECDL Foundation EUCIP Norge HBO-I – Hoger Beroepsonderwijs - ICT IWA – International webmasters association – Italy KWB – Koordinierungsstelle Weiterbildung und Beschäftigung eV NIOC – Nationaal Informatica Onderwijs Congres Thames Communication UNI Global Union FZI – Forschungszentrum für Informatik Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights. This CEN Workshop Agreement is publicly available as a reference document from the National Members of CEN: AENOR, AFNOR, BSI, CSNI, CYS, DIN, DS, ELOT, EVS, IBN, IPQ, IST, HZN, LVS, LST, MSA, MSZT, NEN, NSAI, ON, PKN, SEE, SIS, SIST, SFS, SN, SNV, SUTN and UNI. 4 CWA 16213:2010 (E) Comments or suggestions from the users of the CEN Workshop Agreement are welcome and should be addressed to the CEN-CENELEC Management Centre. 5 CWA 16213:2010 (E) Executive Summary The End User e-Skills Framework Requirements project was commissioned by the CEN Workshop on ICT Skills to identify the requirements for an end user e-skills framework for use by industry, certifying organisations, regulatory authorities and individuals. The aims of the project were to assist in having an effective understanding of end user e- skills, to make proposals for developing such a reference framework and to outline the associated tools that could benefit framework users. The initial research produced a view of the European activities around existing implementations of end user e-skills frameworks. This has demonstrated that there is activity and interest in this area, with examples of frameworks from six countries highlighted. The main element of the primary research was carried out with individuals and organisations representing four identified target groups of the framework, namely: Human resource recruitment Training and/or certification organisations Individuals Government and regulatory authorities The outcomes of the survey conducted with respondents from 25 countries, along with supporting semi-structured interviews provide a clear indication that there is support for a European end user e-skills framework. Another
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