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Navigator 2015 Dazzles, Inspires & Connects INTERNATIONAL ACADEMIES OF EMERGENCY DISPATCH MAY | JUNE 2015 16 | COMMITTED STAFF 53 | DISPATCHER HAS HAND IN 55 | ZENITH ALERTED HIGHWAY DRIVES HALL AMBULANCE SPECIAL DELIVERY EMERGENCY RESPONSE PAGE | 28 NAVIGATOR 2015 DAZZLES, INSPIRES & CONNECTS iaedjournal.org may/jun 2015 | THE JOURNAL 1 get the right information. COLUMNS MAY • JUNE 2015 | VOL. 17 NO. 3 4 | contributors 5 | dear reader 6 | president’s message 7 | ask doc 8 | academy research ProQA® Paramount structured calltaking means all the right information is gathered. 9 | lean in 10 | from the emd side at the right time. INDUSTRY INSIDER 12 | latest news updates SECTIONS Faster calltaking time means shorter time to dispatch. BEST PRACTICES 16 | ace achievers 18 | faq to the right people 20 | navigator rewind ON TRACK –every call. 40 | fire cde FEATURES | 44 blast from the past 22 | NURSE TRIAGE IN COMMUNICATIONS YOUR SPACE The Emergency Communication Nurse System™ 50 | dispatch in action (ECNS™) satisfies the patient, responders, and providers through its logical, feasible, and That means faster, safer responders and safer communities. 54 | fast facts economical approach to EMS. 55 | retro space 28 | NAVIGATOR 2015 The Academy’s biggest and brightest NAVIGATOR to date took over the Paris Las Vegas Hotel the last week of April. COVER SHOT Follow IAED on social media. Photo by Michael Hewitt, Glitter Lens Photography. www.prioritydispatch.net 800.363.9127 The following U.S. patents may apply to portions of the MPDS or software depicted in this periodical: 5,857,966; 5,989,187; 6,004,266; 6,010,451; 6,053,864; 6,076,065; 6,078,894; 6,106,459; 6,607,481; 7,106,835; 7,428,301; 7,645,234. The PPDS is protected by | U.S. patent 7,436,937. FPDS patents are pending. Other U.S. and foreign patents pending. Protocol-related terminology in this text is additionally copyrighted within each of the NAED’s discipline-specific protocols. Original MPDS, FPDS, and PPDS copyrights established in September 1979, August 2000, and August 2001, respectively. Subsequent editions and supporting material copyrighted as issued. Portions of this periodical come from material previously copyrighted beginning in 1979 through the present. 2 THE JOURNAL | iaedjournal.org may/jun 2015 | THE JOURNAL 3 CONTRIBUTORS DEAR READER •• • Doug is an attorney and founding INTERNATIONAL INTERNATIONAL OFFICES partner of Page, Wolfberg ACADEMIES OF AUSTRALASIAN OFFICE TIME TO GET EMERGENCY DISPATCH 011-61-3-9806-1772 & Wirth, a national law firm 110 South Regent Street, 8th Floor CANADIAN OFFICE focusing solely on EMS law. Salt Lake City, UT 84111 USA 1-514-910-1301 USA/Canada toll-free: 800-960-6236 IN YOUR He has written and lectured Intl/Local: 801-359-6916 EUROPEAN OFFICE Fax: 801-359-0996 011-43-5337-66248 extensively on dispatch law and www.emergencydispatch.org ITALIAN OFFICE [email protected] 011-39-011-1988-7151 HEART liability. He was a longtime EMS MALAYSIAN OFFICE provider and administrator prior 011-603-2168-4798 U.K. OFFICE to attending law school. 011-44-0-117-934-9732 Heather Darata COPY EDITOR DOUG WOLFBERG IAED JOURNAL STAFF COMMUNICATIONS | CREATIVE DIRECTOR SENIOR DESIGNER 7 | ASK DOC Kris Christensen Berg Lee Workman follow MANAGING EDITOR PRODUCTION MANAGER Audrey Fraizer Jess Cook rom high above the Strip, Las Vegas looks vastly different TECHNICAL EDITOR WEB DESIGNER Brett A. Patterson Jason Faga Fthan it does walking on the street, tripping over others while DIGITAL & SOCIAL MEDIA CONTENT EDITOR INTERNATIONAL TRANSLATORS gazing up to find your destination. With hotels towering over Michael Rigert Abbas Hamed Victoria Cheema Sherri is the training and SENIOR EDITOR Giuditta Easthope you and people’s crazy antics distracting you, it can be hard to Josh McFadden Marco Mora operations manager COPY EDITOR Corike Nuibe figure out where you are unless you go above it all. us Nana Quackenbush Heather Darata for Waukesha County Sara Scott ASSISTANT EDITOR Carolyn Turcotte So, that’s exactly what we did. On Thursday night (April Communications, Wis., a Cynthia Murray 30), two co-workers, Devin Paulsen and Mike Rigert, and I took combined dispatch center in southeastern Wisconsin, just the next step (or you could call it a High Roller glass-enclosed ACADEMY STAFF west of Milwaukee, a land where ™ car on the world’s tallest observation wheel) and went into the Follow IAED on PRESIDENT ACADEMICS & STANDARDS ASSOCIATE the beer runs freely and locals Scott Freitag Brett A. Patterson air to see all that the Strip has to offer from an alternate perspec- proudly stack cheese on just ASSOCIATE DIRECTOR | USA COMMUNICATIONS DIRECTOR social media for Carlynn Page Kris Christensen Berg tive. From 550 feet—the highest point on the High Roller—it was about everything and call it ASSOCIATE DIRECTOR | U.K. DIRECTOR OF INTERNATIONAL RELATIONS Beverley Logan Amelia Clawson much easier to see things more clearly. great. You can contact Sherri amazing ASSOCIATE DIRECTOR | AUSTRALASIA MEMBERSHIP SERVICES MANAGER Not being a frequent visitor to Las Vegas, I can’t give you SHERRI STIGLER at 262-446-5085 or by email at Peter Hamilton Arabella VanBeuge 9 | LEAN IN [email protected]. dispatcher stories much in the way of landmarks or provide you with directions BOARDS & COUNCILS from one must-see attraction or shop to another. That made this ACCREDITATION BOARD CHAIR Susi Marsan (ETC Board) an eye-opening experience for me. and news, ACE Jerry Overton Deanna Mateo-Mih (ED-Q Board) ALLIANCE BOARD CHAIR RESEARCH COUNCIL CHAIR My co-workers and I found ourselves taking pictures while Keith Griffiths Tracey Barron intermittently dancing to the music played for everyone’s Art is a software instructor announcements, CERTIFICATION BOARD CHAIR COUNCIL OF STANDARDS CHAIRS Pamela Stewart Brett A. Patterson (Medical/EMD) and IAED™-certified ED-Q™ Gary Galasso (Fire/EFD) enjoyment. There was no fear of heights among us as we stood CURRICULUM COUNCIL CHAIRS Tamra Wiggins (Police/EPD) instructor for Priority Dispatch prizes, and more! Victoria Maguire (Medical/EMD Board) Brian Dale (ED-Q) next to the glass to view the plethora of lights beckoning us. Mike Thompson (Fire/EFD Board) Conrad Fivaz, MD (ECNS) Corp.™ He has been a fire and Jaci Fox (Police/EPD Board) I enjoyed not being caught up in the hustle and bustle found EMS dispatcher for 18 years and below us on the Strip. works at Union County Regional COLLEGE OF FELLOWS It was my view from the High Roller that helped shape Communications in Westfield, CHAIR UNITED STATES Marc Gay Bill Auchterlonie (Kansas) N.J. Art has been involved in Robert Bass, MD (Maryland) my experiences at NAVIGATOR. Just like I didn’t hesitate AUSTRALASIA Catherine L. Bishop (Michigan) 9-1-1 telecommunicator training Frank Archer, MD (Australia) Christopher W. Bradford (Florida) to go high in the sky, I approached some of you to learn more Andrew K. Bacon, MD (Australia) Geoff Cady (California) and medical quality assurance Peter Lockie (New Zealand) Steven M. Carlo (New York) Peter Pilon (Australia) Jeff Clawson, MD (Utah) about your conference experiences. And you were willing since 1999. CANADA Phil Coco (Connecticut) Drew Burgwin (Br. Columbia) Brian Dale (Utah) to share your thoughts and let this photo-happy person snap ART BRAUNSCHWEIGER Claude Desrosiers (Québec) Chip Darius, MA (Connecticut) Douglas Eyolfson, MD (Manitoba) Kate Dernocoeur (Michigan) a shot of you to share in this issue of the Journal. I appreci- 10 | FROM THE EMD SIDE Martin Friedberg, MD (Ontario) Norm Dinerman, MD (Maine) Patricia J. Dukes, MICT (Hawaii) Marc Gay (Québec) (Emeritus) James V. Dunford, MD (California) ated learning more about your centers and your reasons for Marie Leroux, RN (Québec) (Emeritus) Paul Morck (Alberta) Conrad Fivaz, MD (Utah) Wayne Smith, MD (Québec) Scott Freitag (Utah) attending the conference. Gary Galasso (Utah) EUROPE Keith Griffiths (California) And then NAVIGATOR attendees came together to hear André Baumann (Germany) Jeffrey R. Grunow, MSN (Utah) Jan de Nooij, MD (Netherlands) Darren Judd (Utah) Gianluca Ghiselli, MD (Italy) Alexander Kuehl, MD, MPH (New York) (Emeritus) the message keynote speaker Jason Hewlett shared during the LinkedIn: International Academies of Emergency Dispatch Jean-marc Labourey, MD (France) James Lake (South Carolina) James Lanier (Florida) Twitter: @TheIAED Bernhard Segall, MD (Austria) Closing Lunch—with his entertaining high jinks—of being in Harm van de Pas, MD (Netherlands) Stephen L’Heureux (New Hampshire) Facebook: International Academies of Emergency Dispatch Gernot Vergeiner (Austria) Victoria A. Maguire (Michigan) (Emeritus) Christine Wägli (Switzerland) Sheila Malone (Indiana) your heart and not in your head. We took the next step to- Susi Marsan (Georgia) (Emeritus) UNITED KINGDOM | IRELAND Robert L. Martin (California) ward getting in our heart by running around the room giving Trevor Baldwin (England) Dave Massengale (California) Tracey Barron (England) Jerry L. Overton (Utah) Michael Delaney (Ireland) Eric Parry, ENP (Utah) slap-happy high fives and bumping “chicken wings” with one an- Louise Ganley (England) Rick W. Patrick (Pennsylvania) James Gummett (England) Brett A. Patterson (Florida) other. Those “raptor selfies” we took provided a funny moment Chris Hartley-Sharpe (England) Paul E. Pepe, MD, MPH (Texas) Andy Heward (England) Ross Rutschman (Oregon) (Emeritus) with real take-home staying power: Don’t be a raptor at work Stuart Ide (England) Joe Ryan, MD (Nevada) Peter Keating (Ireland) Doug Smith-Lee (Washington) Ray Lunt (England) Tom Somers (California) (see picture on page 38 for info). Andy Newton (England) (Emeritus) Paul Stiegler, MD (Wisconsin) Janette K. Turner (England) Michael Thompson (Utah) I hope that as you reflect on your experiences at NAVIGA- Carl C. Van Cott (North Carolina) Arthur H. Yancey, II, MD, MPH (Georgia) Tina Young (Colorado) TOR as I have, that you find yourself willing and able to take the next step in your communication center—whatever that The Journal of Emergency Dispatch is the official bimonthly publication of the International Academies of Emergency may be.
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