TECHNOLOGY at Central Washington University 2010 - 2011 Student Technology Guide Student Technology CWU takes the security and safety of our students, faculty, and staff seriously. As a result, multiple services have been implemented to notify everyone in the event of a safety related emergency at the university. These include:

CWU ALERT! SYSTEM: This fi rst response system is designed to notify all students, faculty and staff (via email, text messaging, phone, etc.) when a safety related emergency is occurring, and provide the latest information and instructions. All students, faculty, and staff are automatically enrolled into this system using contact information available in Safari. Everyone is encouraged to regularly update their contact information in Safari Self-Service, which can be accessed through the Wildcat Connection. Text Messaging: After you have updated your texting number in Safari, CWU Alert! will send a confi rmation text message to your mobile phone. This normally occurs the next day during business hours between 10am - 6pm PST. The confi rmation message will say: CWU Alert!: You are now confi rmed to receive alerts from us. For more info text reply “HELP” or “STOP” to 23177 to opt-out.

DESKTOP ALERT! SYSTEM: In the event of a safety related emergency, alert information will be sent to every CWU computer connected to the CWU network, and to all student computers on ResNet that have authorized this service. This alert will display over what is on the screen (work will not be lost) and will provide the latest information that is available. Students are encouraged to authorize this important service when registering their personal computer on ResNet. All students can allow this service on their computers by going to www.cwu.edu/alert/ clientdownload.html and following the instructions for the download.

ALERT UPDATE SYSTEM: This post incident system has been set up to inform all interested parties (students, employees, parents, community members, etc.) following a safety related emergency at CWU. This is a subscription email service, and all interested parties are encouraged to subscribe at http://www.cwu.edu/~its/ emerg-notice.htm.

COURTESY ASSISTANCE TEAM For a CAT walking companion call: 963-2950 The Courtesy Assistance Team (CAT) is a student assistance program utilizing students as members. They are trained and managed by the Public Safety and Police Services department. The primary mission of CAT is to provide walking companions for students, staff , and visitors; primarily during hours of darkness. Go to http://www.cwu.edu/~police/CAT.html for more info. Table of Contents

Welcome message from Assistant VP for Information Technology ...... ii Getting Started ...... 1 How to use this Guide ...... 1 New to Campus ...... 1

Personal Computing ...... 2 ITS Help Desk ...... 2 Email Account setup ...... 3 Wildcat Connection ...... 4 GroupWise ...... 7 Blackboard ...... 7 Net Storage ...... 8 Personal Web page ...... 9 Access Technology ...... 12 Wildcat Shop ...... 12 Safe and Secure Computing ...... 13 Protecting your computer ...... 14 Protecting yourself ...... 19

Mobile Computing ...... 21 Registering a computer for wireless...... 21 Confi guring Windows Vista/7 for wireless ...... 22 Confi guring Windows XP for wireless ...... 24 Confi guring Mac OSX ( Leopard/Snow Leopard) for wireless ...... 25 Confi guring iPhone for wireless ...... 27 Confi guring iPod Touch and iPad for wireless ...... 28 Laptop Checkout services ...... 29 Wireless coverage map ...... 30 Computer Labs ...... 32 Computer Lab info ...... 32 LabStats ...... 33

Educational Technology Center ...... 34 Resources Available...... 34

Library Services ...... 36 Available Technology ...... 36

Residence Halls ...... 39 ResNet ...... 39 ResNet Tips and Tricks ...... 40 Phone services in Residence Halls and apartments ...... 43 Kamola, Sue Lombard and Wendell Hill Phone information ...... 45 TV Channel Guide ...... 47-48

Bits and Pieces ...... 49 Blue Emergency Phones ...... 49 Student Technology Fee ...... 49 Glossary of Terms ...... 50

Index ...... 51-52

i Welcome Assistant Vice President for Information Technology Carmen A.Rahm technology … employees whosupport Welcome! the numerous technology resources available to you. OnbehalfofalltheCWU areas thattechnology canmakeadiff We hopethatthisguidewillmakeyour life atCentral more rewarding inallofthe of ourstudentsacross the campus. suchasAccessservices, Technology, thatare available to improve the “living” experience students wholive oncampus andusetheResidentialNetwork (ResNet)andother Student Life Technology isavailable across theuniversity butisusuallyassociated with on campusfor your use. specifi Technology Center for checkout&use, andinotherlocationsoncampus. you needa If to technology available inclassrooms, laboratories, attheLibrary, intheEducational learning experiences. These technologies rangefrom Blackboard, for online courses, Academic Technology ofresources includesavariety available to assistyou inyour technology atCWU! Aid andRecords Information (SAFARI) studentadministrative system istheprimary grades, makeonlinepurchases, andmuchmore. The StudentAdministration Financial change classes, checkschedules, apply for fi Administrative Technology for includesthesystems you andservices to register for or provides your administrative, technology to support academicandstudentlife needs. to ourstudents, butrealized thatbetter awareness wasneeded. As expected, CWU technical resources available atCWU, ofthesetechnologies understood theimportance andstaff Student, faculty This guidewasdeveloped Student withfundingfrom theCWU Technology Committee. That’s why thisStudent Technology Guideissoimportant. are availableservices to assistyou, andwhere theseresources canbeobtained. the technology isn’t enoughifyou don’t realize whattechnology resources and learning andlivingexperience whileattending CWU. Unfortunately, providing resources whichenableourstudentsto have andservices anexceptional Central Washington University strives to provide the appropriate technology c technology to assistyou withaclass, there isahighprobability thatitisavailable Welcome to Central Washington University membersofthiscommittee recognized theoutstanding erence, and that ithelpscreate awareness of nancial aid, checkaccount balances, getyour ii Getting Started nding nd c information c seful information that seful information and additional nd assistance ning information technology technology ning information cations. They can be found at: can be found They cations. at least once a day to read read to a day at least once good places to look if you haveplacesto look if agood 1 where andwhere how to access specifi ocedures gover vides youu withbasicand and index are and index are New to Campus? New to ide pro Getting StartedGetting How to Use this Guide Use to How http://www.cwu.edu/stud_net http://www/cwu.edu/~its Log in to in to Log http://www.cwu.edu/~its/recommended.html Write down and memorize the and memorize down Write dial 2001. on campus, (509) 963-2001. From memorize minimum, your a At expire, password If let your every you expire 180 days. Student passwords login. will no longer be able to you with this handbook. with important yourself you It will provide Familiarize at Central you to available resources about technology information University. Washington home Technology check out the Information Frequently in the know. Stay page at: something to buy, or to sell things you no longer use. no longer use. sell things you or to buy, something to specifi minimum computer Check CWU’s important university announcements, to look for rides, or to fi or to rides, important look for to announcements, university ogy services throughout the year. Included is everything the types from ogy services the year. throughout • • • • • • number, Help Desk telephone password. user name and Wildcat • The Student Gu Technology will help you get started using the tremendous resources available at CWU. It at CWU. also available get started resources will help you using the tremendous in determining serves as a reference technol fi to how to located, are they of facilities and where it contains with what yourself familiarize the Guide to Scan through information. pr learn about policies and and to at CWU.The table of contents particular question. To help you get started we have created a checklist, in fi created which will assist you started get have help you we To services the computing at CWU. to way available your Personal Computing CWU/ITS Web Offi WebCWU/ITS ResNet Blackboard Safari HelpGuidesfor Students Training ITS ITS HelpDesk services. for isthepointofcontact many ITsupport CWU and password or solutionsatthetimeoffi pr technology The missionoftheITS HelpDeskisto provide withtimelyresolution to CWU http://www.cwu.edu/~web Call (509)963-2810 forAssistance studentandclubweb sites. andSupport [email protected] www.resnet.cwu.edu Call (509)963-2200 housing. university for studentslivingin Residential Network (ResNet) technical support [email protected] Call (509)963-1224 http://www.cwu.edu/~media/cwuonline/stu_tutorials.html discussion boards, andmore. Comprehensive tutorials are found at: For tests, helpnavigating Blackboard, uploadingassignments, taking [email protected] http://www.cwu.edu/~pmits/safari.html Call (509)963-2001 when you loginto the Wildcat Con For helpusingtheSafarisystem (Note: thisinformation isalsoavailable [email protected] www.cwu.edu/~itstraining Assistance andtrainingfor faculty, staff [email protected] www.cwu.edu/~wireless www.cwu.edu/~helpdesk 11am-7pm, andSunday 2pm-10pm. We’re atthesamephonenumber! at theSURCinfo boothM-Th 5pm-11pm,Friday 5pm-8:30pm,Saturday Call (509)963-2001orstop by Bouillon112,M-F, 7amto 5pm.Orseeus Wireless connections, network issues, Safari issues, passwords, etc. Call (509)963-2392 available for ALLstudents. operating systems, email, etc. applicationsincludingspreadsheets,software databases, word processors, oblems. If possible,theHelpDeskwillpr oblems. PIN ce changes, changes, wir Personal Computing Where to getHelp rst contact. HelpDeskprrst contact. eless setup, generalcomputing assistance, and ITS Help Desk General computing orientationtrainingis nection andclickonS 2 , andstudentemployees onoffi ovide you w you ovide ovides services services ovides afari). ith answers such as ce Personal Computing . les on les including after you after you ypassword campus wireless wireless campus : 12345678 : Z1234 www.cwu.edu/m (PIN) (Student ID) 3 eceived an acknowledgement letter that an eceived on the CWU (fi network les stored ce at (509)-963-3001 or the ITS Help Desk at (509)-963-3001 or the ITS ce etwork storage, on- numbers are as follows: numbers are PIN cation Number cation that pops the window the form, elds and submitted cation number cation and Blackboard, n email, email, lled in the fi lled Student ID These two numbers are important! Save them for future use: future important! them for numbers are two These Save instructions in the acknowledgement letter you received to create create to instructionsreceived in the acknowledgement you letter oupWise Your Your only examples) these numbers are (Note: Your CWU Identifi Your Your Personal Identifi Personal Your . If you do not access your email for one year, your account will be deleted. will be deleted. account your year, one email for your . If do not access you Student Network and Email Account Setup Account and Email Student Network your N:, G:, and I: drives) will be deleted after 90 days. You will continue to have have to will continue You after 90 days. will be deleted N:, G:, and I: drives) your continue active as long as you only remains email account but your Safari access, use it to After You Leave CWU: Leave You After applications and services many to access a CWU have As student, you Safari, Safari, Gr When you were accepted to CWU, you r you CWU, to accepted were When you Follow the or go to: password, Wildcat user name and your includes the following information.includes the following You are responsible for copying all your important all your a portable copying data to for to device responsible are You take with you. graduate or leave the university, your fi your the university, or leave graduate at (509) 963-2001. You can also email the ITS Help Desk at [email protected] can also email the ITS You at (509) 963-2001. 7 am - 5 pm, which are back during normal business hours, and they will call you Friday. through Monday When youhavefi If need you user name. including your information, account your up will show Offi contact the Registrar’s assistance, networking, and are able to log on to CWU computers. However, However, CWU log on to computers. able to networking, and are Personal Computing you are using. your password 180days, every orsince othersmay have access to thecomputer password you justentered. It’s agoodideato click ifyouA messagemay wantyour appearasking browser to remember the The following screen willappear: Just click you may getamessageabout viewingpagesover asecure connection. Note: Dependingonthebrowser you are settings, usinganditssecurity a web browser suchasInternet Explorer orFirefox. through Provider your own InternetService ( ISP) oratthe university. Open assumeyouThese are instructions already to connected the Internet either Accessing Connection: Wildcat accessfi their The Wildcat asthe alsoknown Connection, Portal, isaway for any CWU • user nameandpassword. • • • Check thebox Log inwithyour Wildcat Click onthe Wildcat logo Connection and click Go to OK les and other services from isavailable. anywhereles andotherservices Internet service to continue. www.cwu.edu No to continue. Don’t off Wildcat Connection

er to remember any more passwords 4 no since you’ll have to change student to student to Personal Computing discussion outage ed ads, academic progress, nancial aid, 5 This opens a separate site for GroupWise on the Web. See the Web. on the GroupWise for site opens a separate This This is the default page when accessing the Wildcat Wildcat the is the default page when accessing This This is CWU’s course management system (CMS) with tools that with tools (CMS) management system course is CWU’s This Click on any of the left side navigational links to display the display of the left links to side navigational Click on any page) in the right pane. a separate to (or go contents This is CWU’s Student Administrative System. Students have access to to access Students have System. Student Administrative is CWU’s This • nancial records, the course catalog, class schedules, and more). and more). class schedules, catalog, the course nancial records, their student information on Safari (admissions, fi (admissions, on Safari their student information fi GroupWise email: GroupWise Blackboard: Student Intranet: Safari: Navigating the Portal: the Navigating links can include the following: access, Depending on your The following screen will appear: screen following The boards, virtual chat, online assessments, and other features/tools for online (web online (web for virtual and other features/tools boards, chat, online assessments, face-to-face or as supplements to based) courses courses. GroupWise Web section on page 7 for more information. information. section more on page 7 for Web GroupWise materials, their students with course enable instructors provide to Connection. The Intranet contains announcements, classifi Intranet announcements, contains The Connection. postings, and other information that is pertinent It and other information students at CWU. is postings, to please contact the questions, If have you check it regularly. that you suggested or email [email protected] Desk at (509) 963-2001 ITS Personal Computing login screen displays. You cannow closeyour browser. acceptance ofApple’s policy. privacy are automatically sentto Apple.Com. This registers you andindicates your University, you are to clickalinkandyour instructed nameandemailaddress Messenger, andfi for downloadinginstructions andinstallingthe VPN client, GroupWise, campus phone. Facilities at(509)963-3000orsimplydial3000from directly Management anon- work oncampus. However, ifyou have need, anurgent oremergency pleasecall balances, seepurchases, andmonitor your spending. common questionshere. instructions, isavailable website.instructions, ontheCWU Log into the antivirus for free, to theirpersonal computer. The download, Sophos with and setblockallow lists. For goto: instructions, Logout linkatthetop text ofthepage. Clickonthe idea to fi this link. to grades,add shortcuts classschedule, account balance, etc. CAPSreport, from onpage8forNetStorage more section information. Logging Off Housing: CWU Campus RepairandMaintenance: CardConnection Balance: Portal Help: Change Password: FavoriteMy Shortcuts: from the Accessing Services CWU Internet: NetStorage: http://www.apple.com/itunes/download/ at CWU iTunes University: FREE Sophos Antivirus: FREE Sophos http://www.cwu.edu/~itstraining/pminst.html Spam Gateway: and clickonthelink. order to atiTunes access CWU University, andyou candownload itby visiting that you domusic, movies, andpodcasts. You musthave theiTunes program in and download lectures, casts, presentations, andmore inthesameway sports nd the link to log out. In thecaseof nd thelinkto log out.In Wildcat there Connection, isa : If you get stuck, you you canfi If getstuck, This displays your network drives intherightpane. the See Whenever you are suchasthis, loggedinto aconnection it’s a good This takesyou to theHousing web page. This site helpsyou setyour spamtolerances, viewblockedmail, le transfer options. This allows you to to you allows This Customize your Wildcat experience. Connection You can CWU studentsare authorizedCWU to download Sophos CWU atiTunes CWU University isaway for studentsto fi This linkallows you to checkyour Card Connection This site allows you to request directly repair change your Wildcat password. nd theanswers to many ofthemost 6 .

This iswhere to fi When you atiTunes enter CWU Logout linkandtheoriginal Wildcat Connection nd linksand nd

Personal Computing . link on the CWU home page. page. link on the CWU home 7 current student current Blackboard also lead you to the login screen. Once at the Once screen. the login to also lead you rst class meeting (if it is a face-to-face ask your class) to . If you are logged into the Wildcat Connection, you’ll see Connection, you’ll Wildcat the logged into . If are you or from the or from site will site GroupWise on the Web on the GroupWise link on the left navigation pane. Click the link and it will take you you Click the link and it will take link on the left pane. navigation Blackboard NOTE: GroupWise opens in a pop-up window. Make sure you allow pop-ups from this site or hold down or hold down pop-ups this site allow from you Make sure opens in a pop-up window. GroupWise NOTE: the CTRL can block or unblock popups from link on a PC, on a Mac you key while clicking the GroupWise of the screen. the Safari menu at the top Blackboard: Accessing visiting Connection, or by Wildcat the through Blackboard can be accessed http://courses.cwu.edu/ Accessing GroupWise: Accessing see a GroupWise Connection, you’ll Wildcat the logged into are you If directly at the site can also go to You email link on the left pane. navigation https://gwweb.cwu.edu http://www.cwu.edu/~itstraining/GWHelpPages/gwfaqs.html directly to the Blackboard window. the Blackboarddirectly to window. for courses Some use it your instructors but if they plan to do not use Blackboard, quarter Blackboard list. Please email your the current course in your will appear instructor the fi or attend Instructorsinstructor use Blackboard. students to if he/she plans to often require If instructor Blackboard. uses Blackboard your or take exams through as post work participate in grades, can also check your you part where it is a place of a course, instructor. or your with other classmates and communicate discussion boards, a SearchingCWU web the login screen, type in your Wildcat user name and Wildcat password. You are now now are You password. Wildcat user name and Wildcat type in your screen, login to (including how FAQ’s GroupWise For email account. GroupWise CWUin your go to a personal email account), to mail your forward Personal Computing you cansave to any ofthefollowing drives: drives. Network fromWhen loggedonto any theCWU labcomputer oncampus, Network givesThe CWU studentstheoptionto save their work to several diff NetStorage drives to a portable deviceNetStorage to drives takewithyou. to aportable You willberesponsible for copying datafrom your any important no and are longer astudent! All drives will disappear 90 days after you leave or graduate from CWU should display intheright-handpane. Once you’ve gonethrough warnings, thesecurity your network fi Accessing Files You wantto viewboth. to letyou you know are aboutto viewapagewithsecure andnon-secure items. window provides from to allow thissite. pop-ups You alert may alsogetasecurity get anotice windows. aboutaccepting pop-up Follow whatever the instructions Depending onwhich browser you are settings, usinganditssecurity you may Logging On youthe NetStorage willseethefollowing section, drives: campus, access withInternet by goingto NetStorage in Wildcat In Connection. Your network drives canalsobeaccessed from apersonalcomputer, onoroff G: (or N:) drive (Data)contains afolder for storing your personalfi I: drive ( on Htdocs Zeus) for storing web pages. • • • • • • • • I@HTDOCS) HOME@CWU_TREE) Your userfolder ontheG:drive isduplicated ontheN:drive. The The the rightpane. display itscontents in in themiddlepaneto Click onadrive/folder drive/folder contents. to expandthe Click onaplussign Click ontheNetStorage linkontheleft. Log onto the Wildcat Home page. from connection theCWU The G:orN:drive (you willsee The I:drive (you willsee NetStorage onPersonal Computers NetStorage in CWU Labs NetStorage inCWU 8 le access les. erent

Personal Computing

nal le to. to. le perso . . Download 9 Save . want. le you www.cwu.edu/~web/web page_instructions.html www.cwu.edu/~web/web mark in the box. a check place le to button. menu and select and le location Upload File , fi nd the Upload File computer your to NetStorage le from NetStorage to computer your le from click on the plus les, Creating and Posting a Personal Web Page Web a Personal and Posting Creating Click next the fi to Click on the upload the fi want to you where Select and folder the drive Click on Browse to fi to Browse Click the Choose your fi Choose your Open your Open your into code type the following HTML page, the basic structure of your create To Notepad: • • • • • • • Note: If you want to upload If to want Note: you multiple fi and button nextsign the Browse to will appear. row another File web page on a PC. web 1. 2. Notepad). (WindowsHTML editor The following steps will guide you in creating and posting your your posting and creating in you will guide steps following The On the left is what your code should look like in Notepad and on the right is should look like in Notepad On the left code what your is browser. view the page in a get when you what you CWU gives students space on the I: drive to post a web page for either personal page for web post a to I: drive on the students space CWU gives their to post assignments often ask their students to Professors or academic use. create to TextEdit use will you On a Macintosh computer, pages. personal web personal and posting your about creating information more For html code. your visit: on a Mac, page web Download a fi Download Upload a fi Personal Computing 4. 3. hyperlink: 5. Your fi 7. 6.

simply type inthiscode simply type areHyperlinks away for you to linkto otherweb pages. To create alink Adding a Save thefi start anewparagraph. At theendofaparagraph youstart press theEnter keyto endaparagraph. Y ouneedto includea

tagto any conventional document.Note thatHTMLdoesnotrecognize whenyou You are now ready to to addtext the HTML document,justasyou would Paragraphs: what you clickonwhenviewingitina browser. The thatcomes theaddress text after iswhatappearsonyour web pageand within web address edn h>/3 Heading6

Heading5

(Heading 1isthemostprominent andHeading6istheleast.) Heading4

Heading 3

Heading 2

Heading 1

HTML hassixlevels ofheadings, designated by thefollowing tags. You canuseheadingsto organize thebodyofyour Web documents. Adding Headings: by itselfwithoutincludingwhite space. The linebreak tag
provides anoptionfor onaline placingtext white space aboveincluding extra it,thuscreating alinebreak. Sometimes you When Lines: Breaking paragraph tag

forclarity nished product mightlooksomethinglikethis: nished product looks likein Notepad. Here iswhatthecode le asindex.htmlifitisyour homepage. use theparagraph tags, white browsers space. insert you’ll want you’ll want to the quotationmarksissite thatthe Click Here place onalineby some text itself, without and completeness. 10 you viewitinabrowser. This istheresult when should include a closing should includeaclosing Hyperlink links to. Hyperlink linksto. . . The Personal Computing ) and locate your “I” drive drive “I” your ) and locate 11 Start>My Computer icon: “I” drive “I” Login to a CWU to computer. Login on (click Open My Computer Double-click on the “public_html” folder. This folder is where all of your all of your is where folder This folder. “public_html” Double-click on the Your Internet. on the show them to for documents must be placed web but with the (without the quotes “index.html” home page must be named only): letters lowercase Double-click on your (student “I” drives are named “ Plato” or “ Aristotle”). “ or Plato” “ named are drives “I” (student Double-click the How to Post your Web Page: Web your Post to How 1. 2. 5. 4. user name folder: 3. Personal Computing the StudentSupport CDS offi Services’Disability (CDS) Access Technology Lab(Bouillonroom 211), the off CWU labs. labs. campus at2171,orstop by Bouillon205. orby by phoneat(509)963-2171orfrom [email protected] on Services IanCampbell,contact Assistant Director Access Technologies, Center for Disability For more informationonacc in theCDSAccess Technology withdisabilities Individuals and PrDragon NaturallySpeaking, reading software, WYNN I literacy software, TheCDS computer labs. Acc in andJAWS Library theCWU hasbeeninstalledinseveral software student Closed Cir and theSSSoffi online store at: fl stocks laptops, computer accessories, locks, suchassecurity Cat5/ethernet cables, Mac, Windows 7Upgrade, Offi Apple certifi Competitively for priced repair Applecomputers service isavailable through the discount ofupto 80percent off Adobe,Apple, Microsoft, andmany othervendors are available for studentsata Pros,MacBooks, MacBook iMacs, andApplemonitors. applicationsfrom Software which are off The Wildcat Shop, located intheSURC,carriesAppleandPCcomputer products ash drives, CD/DVDmedia,iPods andaccessories, andprinters. Checkout their ce suite, theUniversity Library, the Educational Technology Center, Wildcat Shopisyour CWU Technology Store ers access andequipmentintheCenter technology software for cuit Televisi ed repair center atthe Wildcat Shop. ered studentsataneducationaldiscount price. to CWU This includes ce areequippedwith http://cwubookstore.collegestoreonline.com/ . Services/Trio (SSS)offi ons (CCTV) and print JAWS Acs Technology Access ess Te ess technologies ortheCDSAccess Technology Lab, may also ce 2010,andAdobe CS5. The Wildcat Shopalso Lab to convert printed text into an electronic medium. Lab toconvertprintedtextintoanelectronic , includingAppleCare, Snow Leopard OSX,Offi chnology Lab, the Educational T Lab, theEducational chnology ofessional Edition,speechrecognit make JW pit nagmn sof enlargement print JAWS ce and in several 12 nspiration concept mappingsoftware use of the high speed scanner av use ofthehighspeedscanner enlargement are software available general c echn tware, omputer omputer ology Center ion software. ZoomText ailable ce Safe and Secure Computing les iously, iously, security goes out how gure les. person or organization. or person the computing experience. experience. the computing 13 les, damage your computer, or, in general, in general, or, computer, damage your les, mental to to mental ous software) is a term coined to describe describe to coined term a is ous software) olicies regarding security;however, le that makes the user think that it is a etri —Hackers are malicious opportunists—Hackers are who wish ing steps to improve the security of sensitive information information the security of sensitive improve to ing steps Safe and Secure Computing Secure and Safe which are ultimately d —Spyware is any malicious software that is designed to take malicious software to that is designed is any —Spyware —Malware (short for malici —A trojan is a computer fi is a computer trojan —A —A virus is a computer program designed to install itself on a on install itself to designed program virus is a computer —A —A worm is typically email installed when a user launches an infected worm —A cial application, but then does something malicious to your computer. computer. your cial application, but then does something malicious to les in the computer, or can steal and send personal information. personal information. and send or can steal les in the computer, Viruses are the most visible and publicized malware. malware. the most visible and publicized are Viruses Spyware Malware Worms Trojans Hackers” “ Hacking or Threats to Your Computer: Your to Threats Viruses At CWU, the best form of information technology security is YOU. The The YOU. security technology is of information the best form CWU, At Services Department (ITS) takes security very ser Technology Information and is continually tak p state to on campus and adhere far beyond just keeping information from falling into the hands of those that falling into from information just keeping far beyond vicious from it. IT Security our systems also means protecting have shouldn’t and more. malicious data destruction,loss, data attacks, accidental card such as credit about you personal information contain may computer Your fi visit, personal you sites what web social security number, your numbers, and access Internet also has high-speed computer Your information. your steal to to computer use your to ways Malicious individuals look for space. drive hard illegal fi store attack other computers, computer. your take over you have created, etc. Think of it in these terms, “Would I want this information I want this information “Would it in these terms, of Think etc. created, have you easily happen as could This see?” everyone to for Web published on the of time trying amounts unscrupulous individuals spend large fi to attachment. The worm then uses the mail system (and address books) of the books) (and address then uses the mail system worm The attachment. other users. emails to send infected to computer infected to exploit your computer. Hackers may try or valuable Hackers may sensitive steal to computer. exploit your to numbers or they card or credit passwords such as personal information the Internet. to high-speed access abuse your want to may benefi will start a trojan opened or installed in the system, infecting other Once fi computer without the user’s knowledge and then perform some task. Most without the user’s computer infected the viruses will trycommon open up infect other machines, to fi or cause damage to outside access, machine to partial or full control of a computer’s operation without the knowledge of its operation without the knowledge partial of a computer’s or full control user or thatsecretly gathers informationabout a programs programs Safe and Secure Computing data. Follow data. thesetipstohelpkeepyou passwords into revealing sensitiveinformation,oftenover windows.window itselforinseparate pop-up reduced cost eitherinthesoftware becauseitdisplays advertisements your personal information, andyour data. gains access to your password, theycanopenthedoorsto your system, things you candoto protect your system andyour data.Once someone Choosing andmaintainingasecure password isoneofthemostimportant Use AStrong Password andDONOT Share It Good secur EngineeringSocial Phishing Adware commonly donethrough emailandweb pages. adonpage16.) (See —Adware whichisfree issoftware to theuseroravailable ata —Phishing is the luring of of istheluring —Phishing ity can and personal infor and personal help prevent identity —Social Engineering is the practice ofconning Engineering people —Social isthepractice Protecting your Computer mation, by masquerading assomeonetrustworthy, sensitive information from a theft, computertheft, downtime, andlossof and 14 your computer secure your computer the telephone oronthe Internet. victim, victim, and safe. such as Safe and Secure Computing

cation area area cation . virus protection McAfee or Norton.McAfee x most security , . Your Macintosh Your . ects than just more Spy Sweeper Spy Bit Defender , AVG 15 (free), (free), also your friends’ and neighbors’ computers. You will You computers. neighbors’ and friends’ also your Sophos

http://windowsupdate.microsoft.com er a feature-limited free version. You can download Sophos free Sophos free can download You version. free er a feature-limited ommend need to update your software regularly in order to keep your anti keep your to in order software regularly your update need to effective. We rec We effective. vulnerabilities. Check for weekly updates for your Windows operating Windows your weekly for updates for Check vulnerabilities. visiting by system Regularly Update your Computer your Regularly Update fi Updates computing. safe Updating software is critical for Run Up-To-Date Anti-spyware SoftwareAnti-spyware Run Up-To-Date the point of making to it unusable. computer your down can slow Spyware or Internet either Firefox with a popup blocker like the one that comes Use software as such and install an anti-spyware Explorer Run Up-To-Date Antivirus Software current have is to safe An equally important computer of keeping your way Itanti-virus software. on the campus important is all the computers for A virus aff anti-virus software. current have to network the for and has very consequences infected, real that gets the computer on the network, other computers including not just threaten Viruses university. equipment but university computer will alert you through pop-ups that it is time to update update time to your that it is system. will alert pop-ups computer through you automatically to computer enable your Department ITS you The recommends keep can automatically Windows feature, Updates Automatic the With update. no You and enhancements. updates with the latest date up to the computer them delivers Windows and information; critical updates for search to longer have online and uses your are when you recognizes Windows the computer. directly to site Web Update Windows the from downloads for Internet connection search to appears in the notifi An icon site. Web the Microsoft or from Update every time new updates are available. every are time new updates However, remember that any anti-virus software is better than none. If you desire If desire you anti-virus software than none. is better that any remember However, and Bit AVG using SophosAvast. or recommend anti-virus product, we a free also off Defender Connection (see page 6). Wildcat the CWUfrom at access Internet your viruses, is spreading Remember: computer If your CWU will be disabled. Safe and Secure Computing start sendingyou it. infected messageswithoutthemknowing start address bookto sendto others, soyour friends’ machines, ifcompromised, may Be Cautious EmailLinksandAttachments When Clicking (Adapted from http://www.microsoft.com/protect/yourself/phishing/prevent.mspx) from phishingare: you provide personalinformation. Afew thingsyou candoto protect yourself from web sites you trust,like your bankorcredit card company, requesting that mightsendmillionsoffraudulentemailmessagesthatappearto come artists such ascredit card numbers, passwords, account data,orotherinformation. Con ofdeception designedPhishing isatype to steal your valuablepersonaldata, Learn To Recognize EngineeringPhishing andSocial Scams come onlyfrom purge themessagefrom your system. Don’t you receiveIf source, anemailwithattachmentfrom anunknown delete or Email attachmentsare themostcommonly usedmethodsfor distributingviruses. to run.Donot open attachmentsuntilyousoftware have verifi Be cautiousaboutopeningemailattachmentsorpermittingunidentifi • browser oruseyour personal • • • Don’t enter personal or fi or personal enter Don’t bookmarks. Type addresses into directly your Don’t clicklinksinquestionableemailmessages. it. If you thinkyou’ve received aphishingemailmessage, donotrespond to unknown unknown persons; many emailtransmitted viruseswilluseyour nancial information into p 16 assume that dangerous att assume that op-up windows. ed theyare safe. ed achments Safe and Secure Computing you post elsewhere. elsewhere. tances. tances. les index.php?src=gendocs&link=E- er the attraction of being cle of friends and acquain orida.org/ of their actions. er the consequences 17 Equipment and software can fail, les. ttp://www.securefl others. “Cute” or “angry” motivations for placing placing motivations for “angry” or “Cute” others. and use opportunities have er more others to for information, copied it, and posted or stored it with an ever-growing cir with an ever-growing based on the information know and to about you, nd you of this guide. (Adapted from (Adapted from h sense when you’re sending and receiving email. It email. is good to receiving sending and you’re when sense Default security settings provided by these sites are relatively low low relatively are sites these by Default security provided settings as much have people to many want as assume that you because the sites for If do is register all you as possible. available about you information third is easy for they request,it the information and provide the site parties fi to it is important use one of these sites, If to choose that you provide. you and to the types available of security settings that are investigate you information. your to access can control you understand how must assume that You here...forever! stays What happens here be and forever will always site web post on your you information which, an hour put up information if you Even someone. to available someone must assume that, in that hour, you remove, choose to you later that has viewed the same It is important not have friends may understand that your to about yourself and after they their decisions later, regret to led many on pages have material think about and suff had time to It is probably better, in most cases, to be cautious about what be cautious about what to in most cases, It better, is probably • • • it is important the same time, the understand how At to ways. erent Social Networking ( Facebook and MySpace) and Facebook Social Networking ( in new and taking communicate Students are to advantage of technology diff and how take advantage of you. Thinking where may through technology maintain others can help you to available is made about you information and security. of safety level your of privacy wish and increase the level you off etc.) Facebook, MySpace, (e.g. sites Social web Don’t Send Personal Information Via Email Via Information Send Personal Don’t Use common when revealing use caution of skepticism. Always sense maintain a strong to address social security number or physical such as your personal information, be someone to if they claim even email, with through communicate you anyone of authority. Internet%20Practices) mailSafetyTips&category= Regularly Files your Back-up important of your Make back-ups fi critical data fi keep your to places data. One of the safest destroying network your locate to on how information For storage. network is in your see page 8 storage able tocommunicate At the same time, they off same time, the At a are Here or wished. had not predicted you in ways about you information site: information on a communal when registering consider things to few

Safe and Secure Computing from your account. prevent othersfrom accessing your information orsendingoutviruses, etc. Remember to always logoutofyour account whenyou fi Logging out • • • information theyhave aboutothersto cr are. For example, somestudentsthinkit’s “funny” or “cute” to usethe hundreds ofcasesuserscreating accounts by lyingaboutwhothey site ishonestandfollows therulestheyhave created. However, there are is thatthey base thesecl themselvesWhile socialweb assafe sites portray andsecure, thereality instantly. phones withcamerasmakeiteasyto record anduploadevents almost never choose to put on hisorherown page. Digital camerasandcell maintained whichshow theminaless-than-fl of applicantsbeingrefused employment becauseoftheweb sites they of potential employees. There have already beendocumented cases these sites asanotherway to gatherinformation aboutthecharacter contai abouthow to are useinformationThird gettingsmarter parties verbal andnon-verbal cuesavailable to helpyou makethosedecisions. communications aswell, theInternetmakes itharder to have asmany or truthful. truethatthishappensinface-to-face While itiscertainly an on-line “persona” thatmakesthemfeel better, butisn’t accurate attributes, you are runningtheriskthatthispersonhasdeveloped web sites isaccurate you andtruthful. lookfor If someonewithparticular madethatinformationAn assumptionisoften posted onpersonal and damaging information student. for theunsuspecting the ofthatknowledge person. These profi personal information aboutthemontheirp more, studentsare fi rules orconcerns aboutprotecting your information you have. More and ned inthesepages. P nding thattheirfriendshave posted and pictures aims on on aims otential employers are nowroutinely searching otential employers 18 the assumption that everyone usingthe the assumptionthateveryone eate profi eate les often containles often false, harmful, ages wh ages attering lightto employers. nish usingitto les for them, without ich thestudent would would Safe and Secure Computing quiz, include include categories open-book This process Students can only days. ve estion quiz estion quiz about CWU’s will cost time and money. time and money. will cost n-qu services. and ensuring that le sharing enses). Each quiz has a maximum of . This. is an online, 19 banned admonishing their letter copy ender a hard le mber of off mber ior to gaining access to the network. This is an is This the network. to access gaining ior to ation, and and ation, Protecting Yourself Protecting rst-time off rst-time spite the nu the spite and you may face legal action that face legal action that and you may this After access. without Internet one week enders receive ccount imperson www.cwu.edu/~its/property.html current activity and requesting they adhere to our P2P policy. our activity to current they adhere and requesting First-time off First-time of Director The with full access. released automatically period they are Housing sends each fi ResNet “Acceptable Use Policy” pr Use Policy” “Acceptable ResNet Question questions. of ten open-book quiz consisting online, a hacking, P2P, CWU is committed to maintaining a high standard for limiting illegally for maintaining a high standard CWU to is committed to also committed are We the Internet. via material copyrighted downloaded of illegal fi the problems educating students on P2P and intellectual property observed. CWU’s violate Students who rights are subject disciplinary policies are ResNet to action be will and their computer help educate To cyber jail”. “ in placed of illegal fi students on the problems been have online quizzes two sharing, the ResNet network:added to Registration Quiz students need to pass and a new returning te All insures that every student who registers a computer on our network has an has network on our a computer that everyinsures student who registers violation penalties. understanding of ResNet policies and associated P2P Violator Quiz CWU has created of P2P violations worldwide, number increasing an Based on can be which videos, based on two violators “cyber-jailed” quiz for awareness an at viewed DO NOT Illegally Download or Share Music! Illegally or Share Download DO NOT CWU the loss of your in Illegally result and sharing music can downloading network privileges which will reduce a student’s “cyber jail” time by up to fi up to time by jail” “cyber a student’s which will reduce take this quiz once (de take this quiz once ten questions. ten P2P violators: CWU penalties for Current Industry (Recording RIAA’s with the in accordance penalties are These in released ISP’s policies for of America) new enforcement Association on-campus is your the university CWU, While attending 2008. December penalties: the following ISP and will enforce 1. Safe and Secure Computing 2. Below isalistoflegalmusicsites, oryou canvisit 3. • • • (HEOA)Act to: Central Washington University isrequired EducationOpportunity by theHigher Student Af attheendofperiod. to fullservice automatically re-enabled Second-time off is deferred suspensionfrom theuniversity. access disabledfor theremainder oftheacademicyear. penalty The typical isalsopossiblethatthestudentwillcontinue to have It may bere-enabled. admonishing with StudentAff Third-time off third off and indicatingthepotential for severe penaltiesbasedonapotential inform studentsoflegalalternatives. Educate studentsontheissuesofillegaldownloading, and illegaldownloading,Use technology to curtail iudui LiquidAudio Lifeway Latin Noise RecordIndependent iMesh imeem ofSound Gallery FYE Emusic FetusElectric Dimples Music Circuit City CD Baby Catsmusic BuyMusic.com BET BestBuy AudioCandy Direct Artist Apple’s iTunes MusicStore AOL Music amazonMP3 ense. fairs enders loseallnetwork access andmustscheduleameeting their a sends eachsecond-time off enders gettwo weeks withoutaccess. They are airs. Uponconfi ctivity and requ rmation thattheyhave met,thestudent esting theyadhere to ourP2Ppolicy, 20 ao ui Zune Yahoo Music Windows Media Wal-Mart Tower Records Top Music Hits SpiralFrog Spinner Sam Goody Ruckus Rolling Stone and TapeRecord Trader RealNetworks’ Rhapsody RasputinMusic Pro-Music Passalong Napster Music Rebellion MusicNet@AOL Music Millennium MP3.com ender ahard copy letter http://www.riaa.com . Mobile Computing . 21 . , the tray the tray Right click Right ailable www.cwu.edu/~wireless connect . and click Right click Right Mobile Computing View Av View , then select , then Click the . and click and click hostreg hostreg (this is required for all such devices) for (this is required select connect Devices on the CWU Wireless Network Network Wireless on the CWUDevices and Networks hostreg Procedure for Registering Internet-Capable Registering for Procedure Connect to the hostreg wireless wireless the hostreg Connect to network Mac OS: c. in the top icon wireless right menu bar and select

select Vista/7: Windows b. networking in the icon the task bar and select a network Connect to

CWU has wireless access in most academic, administrative, and public administrative, in most academic, access wireless CWU has from laptop with a wireless Internet the access to you which allow areas through pages will guide you following The on campus. almost anywhere For system. with your network the wireless accessing for the setup process instructions latest go to the 1. icon wireless in the XP: Windows a. Mobile Computing e. Clickon c. Leave Tag #blankunlessyour computerproperty. isCWU asthecategory. d. b. You wireless mustselect inotherbuildings. your access to wireless Select willnotaff in.It likelyto usewireless buildingyou’re most anoffi you aren’t assigned abuilding;if a.Select 3. 5. 4. through theinstallationofSecureW2: to access CWU’s wireless network securely. The following steps willguideyou SecureW2 isasmallprogram thatallows the Windows Vista/7 operatingsystem hostreg network), open 2. edu/hostreg/ At the next page: At thenext computer logsinhere. registered to thepersonlogging owner insomakesure ofthe thattheactual log inusingyour Wildcat user nameand password. The computer willbe the computer. You may thenconfi from hostreg andrestart downloaded, disconnect Once is the software desktop). the client,save itto your (if you have aPCyou willneed and the SecureW2 client confi After registering, registering, After download software not, type a browser. may accept It theredirect andopenthehostreg login page;if Once (ignore connected any warningsabout security Confi guration instructions guring Windows Vista/7 for CWU WirelessCWU guring Windowsfor Vista/7 hostreg.cwu.edu ce, select the (the direct address) into the address bar. Once at at Once (the direct bar. address) intotheaddress operating system Agree &submit click for ect ect (theredirect address) or . if prompted. gure thecomputer for wireless. CWU 22 https://asherah.cts.cwu. the login page, Mobile Computing 23 icon to to icon as the location for to complete complete to SecureW2 Work Finish the CWU network. wireless Click Select At the prompt, enter your your enter the prompt, At user name and Wildcat password. the installation. begin the installation. begin With the SecureW2 client the SecureW2 With the desktop, to saved wireless any disconnect from and double hostreg) ( network click the 3. 4. 2. 1. Mobile Computing 1. through theinstallationofSecureW2: to access CWU’s wireless network securely. The following steps willguideyou SecureW2 isasmallprogram thatallows the Windows XPoperatingsystem . wireless thatisactive. connection 4. 3. 2. Wellington cancheckemail, chatwithfriendsandmuchmore wirelessly!! connect to CWU.connect Download SecureW2 from Available Networks after restarting, right click the wireless icon in the taskbar and select restarting, andselect rightclickthewirelessafter icon inthetaskbar SecureW2 doesn’tIf automatically begin theprocess to CWU ofconnecting installation iscomplete, you your willneedto computer. restart and enter your Wildcat usernameandpassword whenprompted. When the Double clicktheSecureW2 icon onyour desktop to install. Accept alloptions Before installing, from disconnect any it to your desktop. Donotrunatthistime. Confi guring Windows XPfor CWU Wireless . Closeany Secure thatisactive; connection W2 willthen www.cwu.edu/~wireless/getconnected 24 and save View Mobile Computing le. to proceeding before 25 . le . le button button for CWU Wireless CWU for guration Add User Profi User Add tab (as shown). button and select button Advanced is selected (as shown) in the User Profi in the User : It is necessary to turn your AirPort off AirPort : It is necessary turn your to 802.1X . + AirPort guring Mac OSX ( Leopard/Snow Leopard) Leopard) Leopard/Snow Mac OSX ( guring AirPort window and click window cwu-wpa Open Network Preferences Open Network Name the new confi In the Network box make sure make sure In box Network the that tab, in the Advanced Once select the and click the right corner. near the bottom the next step. Failing to do this will result in a corrupted profi in a corrupted do this will result to Failing the next step. In corner the upper right hand click the Click the Confi Important 5. 2. 3. 1. 4. Mobile Computing 13. 15. 11. 10. 14. 16. 12. 9. 8. 7. 6. In theNetwork Namebox In type work”. Select Click When prompted to certifi accept aserver several timesonthefi normal for to blink theconnection It’s wirelessto network. theCWU Click thebutton to Click the Outer Identity Authentication in andthentype Click “cwu-wpa”. doesn’t, click “automatic”, andselect and password shouldauto-fi Hostreg page. Clearthecacheto correct this. youIf are usingeitherSafariorFirefox browsers, theymay stilldisplay the Always Trust WPA2 Enterprise cwu-wpa menufor Click thedrop-down With click selected TTLS except TTLS. Uncheck allAuthentications cwu-wpa Wireless Network nameis fi Fill intheUser NameandPassword elds withyour Wildcat credentials. Join Apply OK PAP . . For select security (mustbealllower case). . You shouldnow connect for the Inner TTLS to save your newprofi . . Your username anonymous Turn On Airport rst try. Confi ll. it If gure . Network Name le. : 26 .

cate, changethetrustsettingto , and select , andselect “Join Net- Other Mobile Computing and to install. to le [email protected] guration fi guration confi 27 email. le will be sent as a reply le; the fi g fi g wireless network wireless Wireless CWU an iPhone for guring hostreg AirPort mode. AirPort OFF Confi hostreg.cwu.edu Follow instructions to hostreg in the Registering instructions. in the Registering instructions hostreg to Follow Turn on your an account Send an email from Connect to Connect to Open in Enter Enter request wireless confi wireless request the click the reply, receive When you 5. iPhone to to iPhone 3. 4. 5. 1. 2. Safari browser, type 7. when requested. password user name and Wildcat your 6. Mobile Computing 9. 11. 10. 11am-7p, andSunday 2pm-10pm. Information BoothMonday-Thursday 5pm-11pm,Friday 5pm-8:30pm,Saturday 7am-5pm. Staff To getyour iPod Touch oriPad setup, come to Bouillon 112Monday -Friday, 8. Select Select show aslightdelay. after “choose anetwork”, CWU-WPA will browse the Internet. wireless network andableto toconnected theCWU At thispoint,you shouldbe Accept certifi security CWU if requested. Click on CWU-WPA Confi Settings>Wi-Fi isalsoavailable to assistyou attheHelpDesklocationSURC guring aniPod Touch andiPad andenter password for CWU Wireless . Under cate. 28 Mobile Computing ,listing 29 Laptop Checkout Services Checkout Laptop Be a current student at CWUBe a current will not be checked (laptops student Connection Card your Have Connection Card) out without your booth staff a contract with our information Complete responsibilities the laptops while using have that you current Know your network Understand that this service misuse and that if is a privilege, the privilege can be revoked occurs Wellington checks out a laptop from the SURC Information Booth! the SURC Information from checks out a laptop Wellington • • • • • the CWU for password name and user Wildcat Library in the Library available are both PC and Mac, at the Media Circulation Laptops, to be eligible To in the Library checkout and use hours. two up to desk for for your CWU enrolled student, and have must be a currently you use these laptops student Connection Card. Student Union and Recreation Center (SURC) Center and Recreation Student Union at the in our virtual located check out laptops able to Students are lab, 40 are There Center. Union and Recreation Booth in the Student Information and 5 iPads and Mac OS), 20 Dell laptops, Windows (running both Mac laptops in the they are use while two-hour students to for for blocks of time available classes and time between have who students used for are laptops These SURC. The surf check their email, like to on assignments. would the net, and work students who would services Booth also has printer for Information available do limit the printing They class. to on their way assignments print out like to usage of the virtual for be eligible To per student daily. pages ten capabilities to must: lab you Mobile Computing Wireless Coverage Map 30 Mobile Computing et) ce -Central Marketplace (Food) OffiConnection Card - (Buff -Holmes Dining Center Ticketmaster - Center -Info Burg The 88.1 -KCWU Rentalsand -OutdoorPursuits -SURC Ballroom -SURC Pit Theatre -SURC (Bookstore) Shop Wildcat -The Bank -U.S. 53. Meisner Hall 53. Meisner Hall 54. Michaelsen Hall 55. Mitchell Hall 56. Moore Hall 57. Munson Building 58. Music Pavilion 60. Nicholson Hall 61. North 63. Old Heating Plant 64. Hall Kiosk Information Parking 65. Peterson Lab 66. Technology Education Building Physical 67. Power Building 69. Psychology 70. Hall Building Safety Public 71. Quigley Hall 72. Randall 74. Samuelson Union Building 75. Building Building Sarah Spurgeon 76. Science Hall 77. Shaw-Smyser Hall 78. Sparks 59. Center Student Union & Recreation Field 79. Tomlinson Hall 80. Stephens-Whitney Village 81. Student Warehouse 82. Property Room) Hall (Lombard Lombard Sue 83. Surplus Theater 85. Tower Commons 86. Tunstall Apartments 88. *Wahle Hall 89. Wilson 90. Hill Hall Wendell 31 Communication Institute Communication 1. Alford-Montgomery Hall 1. Alford-Montgomery Hall 2. Anderson Facility 3. Aquatics 4. Hall Auxiliary Services Storage 5. Barge Hall 6. Barto 7. Hall Box Press Baseball 8. Beck Hall State 9. Black Washington 10. Bledsoe Greenhouse 11. Botany (A-M) 12. Village Bouillon Hall (Telecommunications) 13. *Brooklane Hall 14. Button Hall 16. Carmody-Munro 20. & Human Chimpanzee Hall 22. Davies Hall 23. Dean 24. Duplicating 25. Hall Annex Administration Facilities 28. Farrell Apartments 29. *Getz-Short 30. Shop Cafe) Village Hall (North Green 31. Grounds Warehouse 32. Grounds 33. Center Mary-Grupe Center Conference 34. Health Plant 35. Heating/Cooling Hall 36. Hebeler Hall 37. Hertz Hall 38. Hitchcock Hall 39. Hogue Center 40. International Garden 41. Japanese 42. Hall Complex Facilities Jongeward 44. Kamola Hall 45. Kennedy 46. Building & Literature Language 47. Hall Library Library) (Brooks 48. Lind Shop 49. Lock Room 51. Mail Hall 52. McConnell * Wireless Internet service provided to CWU Internet service to apartments provided Housing contractWireless with FairPoint. through * Computer Labs Tech Fee.) Acolor printer isavailable inShaw/Smyser 217and218. change) Alllabshave printers available atnocost to students(paidviaStudent of computers are inthegeneraluselabsare asfollows: to (information subject page.Intranet Information aboutlocations AllLabHrs.html Specifi have hoursinto theevening, extended andafew are openduringtheweekend. oftheday, ofthegeneraluselabsareMost openduringthemainpart several are sup labs CWU departments have labs dedicated to theirdiscipline. Ellensburg Students have access ofgeneralusecomputer to avariety labsonthemain ui 1 16Mac 7Mac 14PC Music 213 104 Michaelsen Lind 218 31PC Checkouts Laptop Library 154 Library 21PC Language &Lit104 10PC Hogue 210 20PC 20PC Hebeler 218 30PC Hebeler 209 Hebeler 204 24PC 25Mac Hebeler 203 25Mac Dean Hall230 31PC Bouillon 103 Black 227 Black 226 Black 129 Black 106-1 Ed Tech Center - c hoursofoperationcanbefound by accessing uligNumber& Building ported thr ported campus as well as at as at campus wellas or by clicking on orby clicking CWU ComputerCWU LabInformation ough bothstate fundingaswell asa “student technology fee”. *5 Mac, 15PC *29 Mac *14 Mac 9 Mac, 11PC Cmue Labs Computer Computer Type all oftheUniversity Centers. addition,many In Computer Labs 32 , contact information, , contact andwhattype Bldg 29 Rm 201 Bldg 29Rm DesMoines CWU 115 Bldg 29Rm DesMoines CWU 113 Bldg 29Rm DesMoines CWU Snoqualmie 115 CWU-Lynnwood/ Snoqualmie 114 CWU-Lynnwood/ hwSye 1 36PC SURC 146Laptop 36PC Shaw/Smyser 218 21PC Shaw/Smyser 217 26PC Shaw/Smyser 216 25PC 25PC Shaw/Smyser 214 20Mac Shaw/Smyser 212 Science 337 216 Randall Psychology 441 Windows OperatingSystems. computers* Mac and have bothMac-OS under uligNumber& Building Checkouts www.cwu.edu/~r25/ Hot Links General onthe Student 41 PC 13 PC 31 PC 31 PC 31 PC 40 PC *6 Mac, 12PC use computer Computer Type Computer Labs c . A blue icon the from ce, SPSS statistical SPSS ce, on the left side of the screen.

but currently has no user on it. but currently In lab usage can also be obtained via under Hot Links in student Intranet, under 33 powered up , the last link be General use labs may c disciplines. LabStats ical layout of a computer lab (Black 226 lab in of a computer ical layout computer labs computer information about also Students help users. to a lab assistant ed by shows the phys TEST ONLY - Lab Maps TEST ONLY

. Each of the general use labs listed on the previous page has full Internet access Internet access full page has on the previous general use labs listed Each of the software (Microsoft of standard set along with the latest Offi along with specifi among others) email, GroupWise and browsers software, software needed by users in specifi software needed by CWU of by IT instead is located the center where community college associated staff and their see both a list of labs users to computer allows LabStats program The of use at that particular level of each computer time or a pictorial representation in a particular Additional lab. on Click the LabStats program. scheduled for class use or are available for drop-in use during open lab times. At At drop-in use during open lab times. for available class use or are scheduled for staff the labs are those times, CWU-Moses Lake CWU-Pierce, at the CWU-Yakima, labs computer to access have supported are labs IT staff Those by Centers. and CWU-Wenatchee indicates the computer is currently being used by someone. Finally, a black and Finally, someone. being used by is currently the computer indicates is the computer indicates icon grey an out-of-order a yellow indicate assigning addition, it is possible to by computer the icon. triangle to This lab diagram lab diagram This the usability of each represents icon of each computer color The this example). is turned off the computer indicates icon A red in the lab. computer then click on is can view the image lab computer a busy how about information wanting Users below. shown Educational Technology Center and is available to in assist materials, ontheuseofpresentation andfor console instruction sy designed for ofdigital useintheproduction andpaper-basedinstructional preview stations, andaDVDduplicationstation. station, a35mmslideand8.5X14-inchpagescanningtwo private VHS stations, including analoganddigital videoeditingstations, anaudioproduction binding, diecutting, photocopying, etc. mounting, materials includinglaminating, ofinstructional the production dry computers, and staff The ETC provides resources, services, students, faculty, andtrainingfor theCTL CWU students, faculty,CWU andstaff ETC alsohouses25computers whichare Internet accessible andavailable to all designed andaccessible resources andtechnology for diverse populations. The updated torefl students, faculty, andstaff of Washington. circulatesThe ETC materials andequipmentto library theCTL teachers inthestate curriculum materials andin-service for K-12 pre-service modelofeducationaltechnology resourcesas anexemplary andeducational The Multimedia Production Center The Production Center The MultimediaProduction Lab faculty, staff technology leadership, andcurriculumr support, thegeneralstudentpopulation,ETC provto serving The Educational facility.Technology addition In Center isastate-of-the-art (ETC) cwu.edu/~etc College of Arts and Humanities. For more informa more For College ofArtsandHumanities. College ofEducationandProfessional Studies, theCollege of school counseling,and psychology, staff in the staff T for Center through the ETC library which houses the various library collections, whichhousesthevariouslibrary through theETC library Educational TechnologyCenter and the Multimedia Production Lab. The ETC isintended to serve , and students participating intheteacher pr, andstudentsparticipating ect current best-practice educa ect current best-practice . the useofany ofthisequipment. provides access ofequipmentusefulfor to avariety from andwillcontinue to itsvariouscollections be Rsucs Available Resources eaching and Learning (CTL). eaching andLearning (CTL). bringstogether The CTL . , located inBlackHall105,housesthree centers provides access to anumberofmultimedia 34 administration programs across the tional materials, includinguniversally tion, visittheirweb site at esources toall ides instruc epara the Sciences, and the the Sciences,and tion, students, tional school school stem. Staff Staff stem. faculty, www. Educational Technology Center onsole system, onsole system, dedicated to the tion c the main presentation the main presentation instruction provides http://websolutions.cwu. TV/VCRcarts with a a • DVD players projectors DVD • phone • 16mm • conference • 35mm slide projectors • . 35 consists of equipment and a variety consists . Through this web site, you can schedule you site, this web Through . online can be found resources fteen of our technological touch-screen panelcontrol as consists of a presentation console system identical identical system console a presentation of consists (4) (MGMs) are mobile console units designed for for units designed mobile console (4) (MGMs) are to learn how to use any of resources. these technological of use any to how learn to staff available in the ETC includes 15 Macs and 10 PCs with in the ETC available ce, and access to black-and-white laser printers. There There laser printers. black-and-white to and access ce, with our www.cwu.edu/~ wireless/ www.cwu.edu/~ The ETC and Black Hall have wireless access. For more more For access. wireless and Black Hall have ETC The . and video tutorials for fi for and video tutorials use and integration of educational technology in teaching and in teaching of educational technology use and integration http://websolutions.cwu.edu/ctlassistance digital and cassette recorders recorders and cassette digital tripods

one-on-one time Note: Written at • which uses a touch-screen panel to access a variety of equipment including access panel to which uses a touch-screen VCR, a a document camera, a a DVD player, with a computer projector, an LCD channels. and cable player, an audiocassette audio player, laserdisc/CD Wireless Access: Wireless Collection Technology Educational The checkout for Equipment available for Collection has equipment that is available Technology Educational The include: items These all students. by checkout projectors • • data • • Digital cameras your permission slip from a signed require Some of this equipment may authorizing check-out. professor Mobiles: Multimedia Group The Training Console Center Center Console Training The Technology Additional information, see information, to the nineteen other systems available in Black Hall. Staff in Black Hall. available systems other the nineteen to MS Offi access, Internet a Braille Station, and a laser printer, a color scanners, three to access also is of various posters color print large able to are They printer. poster format large please go to request, submit a poster To dimensions. and practice for students and faculty on the use of the presenta use the on faculty and students for practice and of journals, periodicals, books, software, and other resources and other resources software, books, periodicals, of journals, appropriate learning. movement to classrooms. Two of these units are located in two of the study in two located of these units are Two classrooms. to movement practice. class presentation student for available and these units are rooms, the same units These feature edu/posterETC/ console systems. They also provide access to a computer with a DVD player, VCR, with a DVD player, a computer to access also provide They systems. console unit, and cable channels an audiocassette player, audio combo a laserdisc/CD television. a 32-inch color through which all play • camcorders Library Services from 1:00pmto 12:00am. Friday from 7:30amto 9:00pm,Saturday from 11:00amto 7:00pm,andSunday During theacadamicyear, is openMonday-Thursday theLibrary 7:30am-12:00am, • • • • Databaseaccess to over 30,000scholarlyjournal, newspaper andmagazine • available to you are: subscription campus access to books, journals, magazinesandnewspapers through Card with youattimeofcheckout! Card • Wildcat usernameand ReferenceLibrary Deskorcall(509)963-1021. They canhelpyou • • Can’t fi They are to connected printers. look for available intheReference PCsorMacs area (alsolocated on1stfl Laptops are available for Circulation checkoutinMedia (located on1stFloor) or • • • • • Available Technology intheLibrary: *See hour checkoutat Circulation.Media specialized for software specifi 154,theclassroom/lab, toconnected printers, andLibrary alsohassome spaces for quietstudy. There are computers anumberofPCandMac hasbothenclosedgroup studyareas Library andindividual The CWU http://www.lib.cwu.edu/ cwu.edu/ Friendly, staff knowledgeable the library Research Guideslisting helpfulresources available ontheweb andin Cardcheckout withConnection withDVDsandvideos, bothpopularandeducationalfor Library Media Classroom/Computer Labwithtwo printers and30 PCcomputers titles counting weekends). You willbe notifi Wildcat usernameandpassword. Summititems arrive in2-3days (not NW Libraries, can becheckedoutthrough the Summit Catalog usingyour Requested items NOT available atCentral, butavailable from otherPacifi homepageat yourpassword). searching atthelibrary Start Use da fi Ask atthe Printers -11 LaptopsMac -4 PC Laptops -20 computersMac -29 PC computers -93 nd great resources andsave you time! nd itintheLibrary? tabases onoroff databases. A fewotheropti databases. under Databases by Title for reduced hoursorclosures onholidays/intersession Library Services Library campus(usingyour c disciplines. Laptops are available for two • • • • TheLibrary whowantto helpyou succeed! Scanner (forScanner usewithmicrofi (generaluse)-1 Scanner Photocopiers (allblackandwhite) -4 Mini DVCamcordersMini -6 You musthave your Connection . ons the CWU Library makes Library ons theCWU 36 ed through email thatyour item(s) are also hasbothonandoff lm µfi http://www.lib.

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Residence Halls 2 Black = Data their computer gure 39 1 Coax ResNet Wendell Wendell Hill 2 Black = Voice/Data 2 Black = Residence Halls Residence guration Provide and install a Provide this. have will already Most computers connect cable is used to your This (Category 5) cable. a network Provide hall room. port the network to residence computer in your Bring all of the setup documents and CDs that came with the computer ResNet support these CDs, Without in. move campus when you to the issues your with some of help you will not be able to technicians be having. may computer Provide residents with a user account. with a user account. residents Provide hall students with a connection ResNet. point to residence Provide with instructions confi to residents on how Provide for ResNet access. ResNet access. for support technical with limited to: residents in relation Provide Black = data Blue = phone will varyguration depending on the hall. • • • computer. InterfaceNetwork (NIC) your for Card • • • • Kamola and Sue LombardSue Kamola and halls other residence All What are the resident’s responsibilities in the ResNet setup process? responsibilities the resident’s What are will: the resident partAs of the ResNet setup process, What are CWU’s responsibilities in the ResNet setup process? in the ResNet setup responsibilities CWU’s What are CWU partAs will: of the ResNet setup process, All residence hall rooms have jacks for data and phone connections. The jack The connections. data and phone for jacks have hall rooms All residence confi removal confi removal Spyware -ResNet -Virus - Residence Halls 5. 4. 2. 1. What doIifcan’t register orIcan’t access theInternet? IP address. 7. 6. . browser ( Internet Explorer orMozilla Firefox). you If are not 3. 2. 1. system. iscompletely andthatany software removed peer-to-peer up-to-date, from your Before pleasemakesure to your thenetwork, connecting anti- virus protection is ResNetRegistration Instructions address barand press of thisguide. the acceptance oftheAcceptable Use Policy. you If donotagree, donotpush a computer registered onResnetsignifi the Acceptable Use Policy, clickthe accept theterms oftheAcceptable Use Policy. Once you have agreed to Once you have passed theregistration quiz,you willbeaskedifyou gaining access to theInternet. the ResnetAcceptable Use Policy. You mustpasswithan80%score priorto registration process you willbeprompted to takeanopen-bookquizon Enter your Wildcat usernameandpassword ofthis to login.As part Obtain your them ineither. sureMake thatyour cablesare fi please seeourweb site at XBoxes, Playstations, etc. For onhow to setupgamingconsoles, instructions This process willhave to berepeated for eachcomputer you own, including Wait minutes, your twenty computer. andthenrestart automatically redirected, type Open a Web network. wireless process. youThis from prevents to accidentally someoneelse’s connecting off turn one, have you If your computer’s ethernetport. Plug your network cableinto thejackprovided inyour room andinto Agree andSubmit ResNet Tips and TricksResNet Tips button. enter the wireless card on your computer during this the during cardwireless onyour computer www.resnet.cwu.edu . http:// hostreg.Resnet.cwu.edu rmly pluggedin–but remember notto force 40 Agree andSubmit es bothanunderstandingand , orviewpages41,42,and43 button. Having into the Residence Halls

. tab. Look Look tab. into the into Built-In g rst have have rst TCP/IP IP address ipconfi must fi Local Area Connection Area Local and cable, network erent . In the dialog box which . In dialog box the and open System Properties. Properties. and open System . Run , and then type 41 enter IP Address , and then and with a blank CD or thumb drive, ce : This is a pre-registration address: your your is a pre-registration address: This : has been put on the jail computer : your : This is good. If you cannot get on the If cannot get is good. you This : support relating to this, please contactsupport this, to relating Start or any other address: this is an automatically this is an automatically other address: any or , and in the window that opens, select that opens, , and in the window and click guring a Sony PlayStation 2 for use with ResNet. guring a Sony PlayStation 2 for use with 172.30 69.56 172.31 the CWU residential network, you 169 cmd from the Show: from drop-down Select box. the Network when it cannot the operating system set by address gured gure my PlayStation 2 for ResNet? 2 for PlayStation my gure In Windows, Inclick Windows, the number marked that for (or similar), and under communicate to our server. Call us at (509) 963-2200. Call our server. to communicate confi cable was probably loose. Go back to the beginning of these the beginning Go back to loose. cable was probably instructions try and again, and everything should work. If you it is very page, likely that there the registration still cannot access the Barto Go to lab or computer. infection on your is a malware the ResNet Support offi cleaning tools. our spyware ask for If it starts with violation. Policy Use an Acceptable due to network If it starts with Internet, then you could have a spyware or virus infection that is or a spyware have could Internet, then you drive Bring a blank CD or thumb browsing. from you preventing to with tools you will provide and we Barto the to lab, computer computer. clean your If it starts with opens, type opens, If it starts with In MacOS10.x, select theApple Menu, Click on a line that is labeled for command prompt (black window) that opens and click enter click enter that opens and window) (black prompt command an entry for marked display again. Look Ethernet us a call at give IP address, your retrieve -If can’t you with it. help you to will be happy we (509) 963-2200 and network adapter. For adapter. network • • • • • • Connect your PlayStation 2 console to the network jack provided using a jack provided the network to 2 console PlayStation Connect your If none of the above work, tryIf none of the above it again with a diff If it still does not work, room. (509) 963-2200. call us at the other jack in your IP address student ID number and the computer’s your will be asked for You call. when you What each Sony. 1. installed a a installed How do I confi How for confi These instructions are To use your PlayStation 2 on To 4. 3. means: IP address Residence Halls 9. 11. reach step there 8intheinstructions, willbeafi 2 ProviderInternet Service requires you to inputa 12. 16. 8. 7. 6. 5. ISP. 4. From a computer that a computer that From 5. 4. 6. 3. PlayStation 2console the before starting at Registration Instructions From acomputer thathasalready beenregistered onResNet,follow theResNet 15. 14. 13. 2. 1. a router. OntheX-Box: into thenetwork jackprovided, withouttheuseof any otherdevices suchas These instruc areThese for instructions confi How doIconfi Enter theMAC address from above into thisbox, andselect 3. 2. 10. • Host Name for When prompted When askediftheISPrequires aUser IDandPassword, select When askedifyour The PlayStation 2’s When askedifyou currently select subscribe to anISPservice, Enter adescriptive name, suchas “CWU” asthenameofyour Select adapter hasbeenfound, press Your PlayStation willsearch for thenetwork adapter. After thenetwork Select Select Scroll to Once thesetupprocess hasloadedpress Write downthe Select asitappears. exactly When connectionfails,clickthe unplugged. test, whichwillfailbecausethenetwork theconnection cableis Start test. connection Unplug theNetwork cord from the Select the Select plugged inatthispoint. Turn ontheX-Box 360system. The network cable doesnotneedto be Select Turn onthePlayStation Disc. 2andloadtheNetwork Adapter Startup 5)cable.network (Category When pr console. The console shouldthenbeableto access theInternet. Once you have the done this, minutes andthen restart waittwenty Edit Settings Network Settings New ISPSetup tions assumethatthegamingsystem directly willbe connected ompted to confi Additional Settings gure my Xbox 360for ResNet? System blade , select , select andthenpress Wired MAC Address . has already beenregistered onResNet, follow theResNet No MAC address . the connection type, select type, select the connection . www.resnet.cwu.edu/registration.php gure the connection, select gure select theconnection, . . guring anXbox 360for usewithResNet. X . to continue. Select X willbedisplayed. Write down thisnumber to continue. displayedat 42 button to viewtheerror message. X eld asking for an eld asking to continue. the bottomof High SpeedConnection High Automatic Settings Agree andSubmit the screen. the screen. ethernet address . When you No Yes . . DHCP . . . . Residence Halls Agree and Agree Agree and Agree These These . When you When you . . When you you When . ethernet ethernet . with the Xbox Live option. After eld asking an for eld asking an for 43 Xbox Live Xbox your Xbox the use of other devices, such as a router. the use of other devices, guring an X-Box for use with ResNet. use for an X-Box guring from the Live Xbox menu. menu. Xbox the Live from www.resnet.cwu.edu/registration.php www.resnet.cwu.edu/registration.php installed the X-Box Live software, insert your Live DVD insert DVD software, Live Live your installed the X-Box

Phone Services in most cluding cell phones) should be updated in the Safari in the phones) should be updated cluding cell has already been registered on ResNet, follow the ResNet the follow on ResNet, been registered has already rst call. call. rst Residence Halls and Apartments Halls Residence ovided, without gure my Xbox for ResNet? for Xbox my gure network setup network ssume that the gaming system will be connected directly into the the will be connected directly into system ssume that the gaming console. Xbox your jack pr again to Press disconnect quickly call. button the second and answer fi to return Once you have done this, wait twenty and then restart minutes done this, the have you Once the Internet. access should then be able to X-Box The console. Once you have done this, wait twenty and then restart minutes done this, the have you Once Internet. the access able to should then be X-Box The console. . Enter the MAC address from above into this box, and select this box, into above from address the MAC . Enter . Enter the MAC address from above into this box, and select this box, into above from address the MAC . Enter . . Turn off Turn (Category using a network jack provided the network to Xbox Connect your 5) cable. If you have not already This will update into the disk tray. Select a is a of the screen right corner In the lower this number. down doing this step, eject the CD and restart Xbox. your doing this step, choose Dashboard the Xbox From • the Press indicating a call is waiting. waiting: Hear a brief tone Call • • system. Basic telephone service is included in room and board fees. The The fees. service Basic telephone and board system. is included in room available: are features following The Student Handbook The view the Student Handbook visit: To or http:// www.cwu.edu/housing/reshalls/phone.html http:// www.cwu.edu/housing/reshalls/all_halls.html (in numbers Telephone Registration InstructionsRegistration at do I confi How instructions are forThese confi a instructions network On the X-Box: 1. 2. 3. 5. 6. Fromthat acomputer InstructionsRegistration at write you Make sure address. MAC reach step 8 in the instructions, there will be a fi 8 in the instructions, there step reach address Submit reach step 8 in the instructions, there will be a fi will be instructions, 8 in the there step reach address Submit 4. Residence Halls these features: Ellensburg Telephone, at305N.Ruby St.,orcall(509)925-1425to request any of additional charge. Stop by FairPoint Communications, formerly as known Listed below are features thatcanbeaddedto your lineuponrequest atno • • • • • • • ofyour nameandnumberto Blocksthedelivery the Per-call blocking: • redial: After hearingabusysignal, hang-up. Pick-up the • • Call transfer: Follow asfor calling three-way thesameinstructions • 3-way calling(conference calling):Put thefi • traced will be recor be traced will confi immediately anddial*57(hearanannouncement), press 1,thenlisten for Call trace: Hanguponharassingcalls. Pick uptelephone again dial tone anddial70(hearasecond dialtone). Cancel callwaiting(handyfor usingacomputer modem):Heara Ellensburg Telephone, at305N.Ruby St.,orcall(509)925-1425 to request additional fee. Stop by FairPoint Communications, formerly as known tone whenyou pickupyour telephone. Voice-mail isavailable for an day. When you have messageswaiting, you willhearaninterrupted dial your homephoneorfrom any phone, anywhere, twenty-four hoursa answering system available today. canberetrieved Messages from Voice-mail turns your touch-tone telephone into themostcomplete Call forward - no answer Call forward - busy Enhanced callwaitingdisplay 41 Caller ID-numberonly location you are callingfor thelengthofonecallonly. Press *67. redial, press *86. Pick upthehandsetto automatically place thecall. To cancel continuous userswhenthelinebecomes free.minutes. Aspecialcallbackringalerts telephone andpress *66. The telephone willcheckthenumberfor 30 Continuous by pressing 1. telephone numberofthelastincoming call, place acallto thatnumber Last callreturn: Pick upthehandsetanddial*69.After hearingthe are connected. parties to transfer thecallwithinresidence halls. thetwo Hangupafter totwice return to theoriginal call. second person’s lineisbusyornotanswered, button pushthedisconnect answ three beepsandanewdialtone. thesecond Make call. pressing andreleasing button onthetelephone. thedisconnect Wait for thepropercontact authorities. rmation announcement thatthecallhasbeentraced. The number ers, pr ers, ess andrelease ded atthetelephone offi the disco 44 nnect button tonnect button con ce. Residentsmay wishto rst callonholdby nect nect When that person When that person all three. If If all three. the Residence Halls all the 7-digit number Code + Code other features such as group such as group other features 45 XXXX Phone Information cation, and guest mailboxes for $6.75 per month. You You $6.75 per month. for and guest mailboxes cation, two levels and adds many rst the fi tance, both local and long distance, is unavailable. both local and long distance, tance, Service reports (local) - Dial 925-4124 EllTel service (billing center Service reports EllTel (local) - Dial 925-4124 questions) - 962-9876 call collect number a third bill the call to card use personal credit use a pre-paid phone card On-campus calls - Dial 963- directory operator/campus Campus service 963-1111 - Dial Emergency - Dial 911 -Dial 7 digits calls Local number 1-800 (or 888) + the toll-free calling - Dial Toll-free Area + Dial 0 - calls card assisted/credit Operator any of the following: of the following: any mail), $5 per month. 1 voice (level answering Basic telephone - adds the ability This to mail). 2 voice (level messaging Basic telephone - an additional $5.50 per mail customers, other voice messages to send month. has level This mail). 3 voice (level messaging voice Enhanced - pager notifi lists, and ID Caller Waiting, (Call Three” “The Big of the features have can $5 per month. for Voice-mail) features of of features • • • • • • • • • • • Kamola, Sue Lombard and Wendell Hill Residents- Wendell and Sue Lombard Kamola, Kamola, Sue Lombard, and Wendell Hill utilize the university’s phone Hill the university’s utilize Wendell and Kamola, Sue Lombard, Communications. of connecting Fairpoint instead directly to switch halls. residence these three instructions unique to These are Harassing Telephone Calls at calls should be reported Police the University Harassing telephone to keep a log of them. (509) 925-8534. If persistent, the calls are Instructions Special Telephone service. make long does not sell telephone In to university The order may: you phones, hall room calls on residence distance numbers. at campus telephone Collect calls cannot be received Dialing Instructions *Directory assis Residence Halls Trouble 2001or(509)963-2001from localoff ext. Report Phone Features Mail Voice Calling Instructions [email protected] Offi Business hoursare 8am-5pm,Monday through Friday CWU Contact Telecommunications –(509)963-3425 For Questions, Reporting Trouble orRequestingService ce ext. 3425or(509)963-3425fromce localoff ext. • • handset, dialfeatureredial –Lift access code 589,andthe • • • fl 3-wayor calling–Press theswitchhook • • • • • • • requesting avoice mailbox. Passwords willbeemailedto eachresident andinstructions phone number. Call Waiting -may berequested atnoadditionalcharge. will beautomatically dialed. button, dial578,andhangup. To use, handset,dial579,andnumber lift automatically dialed. call, Duringanactive press switch hook orfl and call. Before use, handset,dial578,thenumbersto bestored, lift Aut Number Stored last numberisautomatically dialed. Last Number handset,dial#1andhangup.lift number where callsare to beforwarded, hangup. To deactivate, Forward to anothernumber– To handset, dial#1, activate, lift again. Allcallerswillbeconnected. dial tone, dialnumberand press theswitch hookor fl a request to theuniversity Contact Telecommunications at3425oremail department phone andvoice multiplemailboxes mailsystems support perroom. Each room resident canrequest theirown individualmailbox. The Available to res then follow thecard’s dialingprocedures. using acallingcard always dial “66” fi obtained from the Wildcat Shop, orany otherstore thatsellsthem. When To place alongdistance callyou willneedacallingcard, whichmay be 7 digit phonenumber. To access alocalphonenumberdial “66” for anoutsidelineandthenthe the last4digits ofthetelephone number. To callany university offi

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http://www.cwu.edu/~its/telecom/ odial –Program before useorduringanactive ce, department oranotherroom,ce, dialonly department handset, dial579,andthenumberwillbe , includeyour names, emailaddresses and 46 rst to access anoutsideline, and charge. charge. campus ash button, hearinterrupted campusorsendemailto ash button . ash Residence Halls can be . Type in your in your Type . television television 47 . enter TV Channel Guide http://www.charter.com/Visitors/Channels.aspx Each residence hall room is equipped with cabl e service. service Cable hall room is Each residence cable-ready Any Charter by Communications. provided is no There access. immediate the cable outlet for connected directly to can be added View Per channels and Pay Premium basic cable. for charge and is the responsibility Charter by determined Communications, a fee, for of the student resident. on the next and is also available page channel lineup is displayed current The at: Web on the Wellington takes a break between classes in his residence hall, to to hall, classes in his residence between takes a break Wellington up with friends. check email and catch residence hall address and click hall address residence Residence Halls 41 AMC 83 Flix 83 79G4 Turner ClassicMovies AMC Style 43 41 78 74SyFy 40 History 76Spike 73Galavision 77VH-1 75CMT 39 The Channel Discovery TV 71Comedy 37 Hallmark Central 36 ABC 72BET Channel GSN (Game Show) 35 Disney Family 69E! 34 ESPN2 70 XD 68Food 33 ESPN 32 TV Network NationalGeographic 31 fx MTV2 Land Net Soap 30 67MTV Bravo - West 66 64A&E 29 Lifetime 63 65 28 Oxygen The Learning Channel 27 Nickelodeon-West Cable Northwest News HGTV 26 25 62 100+- CW 23 CSPAN 59Cartoon HomeShoppingNetwork 21 Network 19 17 TVW-Washington 16 P.E.G. 15 KCWU-TV (Access) -PBS KYVE 14 P.E.G. 13 (Access) 12 TV 11 The Guide KCYU-LP -FOX 10 QVC Weather - ABC KAPP 9 KIRO-CBS Channel 8 KIMA -CBS 7 Jewelry Television by ACN 45 6 USA KING-NBC 5 KNDO-NBC 5 KOMO -ABC 4 3 GuideInteractive TV 2 ECTV 0 61 Fit 60 TruTV TV 58 Versus 57 Golf Fox NetNorthwest Sports 56 Speed Channel 55 Channel The DisneyChannel 54 MSNBC 53 52 Animal 51 CNBC Planet FOX News Channel 50 Travel 49 Channel CNNHeadlineNews 48 CNN 47 46 TNT 44 TBS 48 Bits and Pieces king areas. and use of the 39% 39% Wages 10% Lab Assistant Lab Supplies Lab assistant wages 10% located in par Lab Supplies management 9% 5% Misc. 5% Misc. Internet Service 49 Internet ServiceInternet 9% 8% the fee? t from Bits and Pieces Bits and Equipment 8% 6% 6% Grants Student Technology Fee Grants Equipment Equipment 3% 3% Software Software Committee has responsibility for the for has responsibility Committee Blue EmergencyBlue Phones on Campus 20% 20% Community Community College Fees College Community College Fees How do you directly benefi do you How during the 2009- money was distributed your how shows below graph The lab general use computer funding money goes toward Your 2010 school year. Internet/ providing and software updates, such as new computers technology Virtual Lab Laptop the and even campus, email kiosks buildings around in several outside the classroom. work to you allowing checkout in the SURC and Library, There are 26 Blue Light phones around campus, mostly campus, 26 Blue Light phones around are There activate the blue light strobes and dial 911 automatically to programmed are They Emergency when the emergency is pushed. personnel will be dispatched button the site. to automatically each quarter fee as part a technology pay you of the tuition a student at CWU, As Student The Trustees. of the Board by and adopted structure approved and fee Fee Technology funds generated by the technology fee. Each year, a budget is established and Each year, fee. the technology by funds generated each services technology that directly impact provide Also is used to students. and costs budget based on anticipated a tentative develops the committee year, to communicated budget and actual are The expenditures projects. proposed annually. you Bits and Pieces where studentsmay access account information andstudentservices. several otherservices. announcements, outageinformation,which contains important andlinksto and muchmore. their schedule, account balance, register for classes, viewtheirtranscripts, the GroupWise Clientfrom off from off services CWU access certain drive network to their access the studentaccount managementpage. ( or after leaving theuniversity. drive. Alldatastored onthisdrive willbedeleted 90days graduation after their documentsanddata. This may alsobereferred to astheN:(orG:) else inorder to steal moneyorget otherbenefi anywhere intheworld viatheInternet,through the Wildcat Connection. as anetwork cableoraCAT-5 cable. telephone set,buthaseightconnectors/wires. This issometimesreferred to computer to anetwork. The endofthecableissimilarto thatofa (i.e.access your to services Wildcat usernameand password). Wildcat Safari: Connection: Wildcat Intranet: Connection: Private Client): Network VPN (Virtual The Safari StudentCenter: PIN Number: Network Drive: NetStorage: Theft: Identity Hostreg: GroupWise Web: GroupWise Client: Ethernet Cable: Credentials: to the Internet whileoncampus. signals. Using anaccess pointoncampusallows studentsto have access Access Point (AP): the hostreg web pageanddoesnotallow Internet access. before itmay access network. theCWU The hostreg network contains only hardware addresses. Acomputer’s hardware address mustberegistered onlyregistrationThe network usedfor ofcomputer theone-time The information usedto network andgain logonto theCWU The system onthe Wildcat thatallows Connection a The numberusedto changeorcreate anewpassword on Glossary of CWU terms for ofCWU students Glossary Fraud thatinvolves someonepretending to besomeone where studentsmayThe servers store space ontheCWU Anethernetcableisacord your usedto connect webmailThe program CWU thatmay beaccessed from Aphysical area (hotspot)where you canpickup Wi-Fi emailprogram campuscomputer.The CWU onevery The pageinSafariwhere studentsmay view The pagesinsidethe Wildcat connection while notonacampuscomputer. campus. The mainpageofthe Wildcat Connection campusorto useprograms suchas Aprogram neededto directly 50 www.cwu.edu/mypassword ts. student student ) Index 2 ce Equipment available for checkout 35 for Equipment available F 17 Facebook 31, 44, 45 Communications FairPoint G 8 G: drive Glossary 50 of terms & Maps 38 Publications Government 5, 7, 33 email 3, GroupWise H Hackers 13 45 Calls Telephone Harassing Help Desk i, 1, 2, 3, 5, 28 HOME@CWU_TREE 8 27, 40, 50 21, 22, 23, 26, hostreg Hot Links 32, 33 Housing 2, 6, 19, 31, 43 Htdocs 8 HTML 9, 10 10 hyperlink I 3, 8, 9 I: drive I@HTDOCS 8 19, 21, 4, 6, 8, 11, 13, 14, 15, 17, 18, Internet 28, 31, 33, 34, 35, 40, 41, 42, 43, 49, 50 40, 41 IP address iPhone i, 27 28 iPod 28, 29 iPad ISP 4, 19, 42 2 Training ITS Web offi ITS 6, 20 iTunes J 12 JAWS K Kamola i, 31, 39, 45 L LabStats i, 33 Checkout i, 29, 32, 49 Laptop 44 Last call return (LMS) (see Management System Learning Blackboard) i, 25 Leopard Library Instruction Services 37 Desk 36 Library Reference Connection 41 Area Local 51 Index le 9 les 8 Dragon Naturally Speaking 12 DVD checkout 38 35 DVD players E (ETC) i, ii, 12, 34 Center Technology Educational 3-way calling 44, 46 3-way 35 16mm projectors 35 35mm slide projectors A 50 Point Access i, 12 Technology Access fi Accessing 14 Adware 25, 26, 27 AirPort SoftwareAnti-spyware 15 Anti-virus Software 15 in Library 36 Technology Available 15 AVG 15 Bit Defender 15 McAfee Norton 15 11 Aristotle B Blackboard i, ii, 2, 3, 5, 7 Blue Emergency Phones i, 49 Braille station 35 i, 4, 6, 8, 9, 10, 16, 22, 26, 27, 33, 40 browser C blockingCall 44 44 trace Call 44 transfer Call waiting 43 Call 35, 36 camcorders 6 Repair/Maintenance Campus (CTL) and Learning 34 Teaching for Center Labs i, 12, 32, 33 Computer Repair ServiceComputer i, 12 phone 35 conference 6, 29, 31, 36, 37, 38 Connection Card (see Blackboard) Management System Course cover inside front (CAT) Team Courtesy Assistant CWU Alert! cover inside front cyber jail 19 D Database 2, 36, 37 35 data projectors Dialing instructions 45 35 recorders and cassette Digital 18, 35 cameras Digital a fi Downloading Index Spyware 13,15,39,41 Spy Sweeper 15 Spam 6 SOPHOS 6,15 Networking Social Snow Leopard i,12,25 SecureW2 22,23,24 36 Scanner Safari ii,2,3,5,7,26,27,43,50 S RIAA 19 ResNet i,ii,2,19,39,40,41,42,43 12 repair service Registration Quiz 19 redial 44,46 R Production Center 34 Printers 12,32,35,36 Portal 4,5,6 PlayStation2 40,41,42 Plato 11 PIN 2,3,50 43 Phone Services Phone features 46 Phishing 14,16 personal web page9 44 Per-call blocking 26, 27,28,29,36,37,40,42,46,50 password 1,2,3,4,6,7,13,14,16,22,23,24, P2P Violator Quiz19 P2P 19,20 P Notepad 9,10 Card 39 Network Interface Network Drive 6,8,50 NetStorage 6,8,9,50 N: drive 8 N 17 MySpace 38 Music Library Music downloading 19,20 Multimedia Production Lab34 Multimedia Production Center 34 Multimedia Group 35 Mobiles Movies 6,38,48 CirculationMedia 29,36,38 Malware 13,41 OSXi,25 Mac OS21,25,29 Mac MAC address 42,43 M MySpace 17 MySpace Facebook 17 Index 52 ZoomText 12 Zeus 8 Z Xbox 36042 Xbox 40,42,43 X 12 software WYNN literacy worm 13 Wireless Coverage 30 Map 30, 31,35,40 wireless i,2,3,21,22,23,24,25,26,27,28, Windows XPi,21,24 Windows Vista/7 i,21,22 Wildcat Shopi,12,31,46 Wildcat i,2,4,5,6,7,8,15,50 Connection Wendell i,31,39,45 Hill web pagei,6,8,9,10,11,14,50 W VPN 6,50 Voice 45,46 Mail virus 13,15,16,18,39,40,41 Lab29,49 Virtual V 29, 36,37,40,50 user name1,3,4,7,11,22,23,24,26,27, Uploading fi updates 15,49 university housing2 U ChannelGuidei,48 TV w/VCR35 Carts TV trojan 13 tripods 35 Training Console Center 35 T Summit Catalog 36,37 Sue Lombard i,39,45 Student Technology Fee i,49 Student Technology committee ii,49 Student Network 3 5,32,33 Student Intranet Student ID3,41 Student Handbook43 les 9 Property Safety

Serial numbers or identifying markings are vitally important for the recovery of stolen property. Stolen items can be recovered through pawn shops, police arrests, or by inquiry through the National Crime Information Computer. This only works if you have the make, model, and serial numbers of your property recorded. Take the time to write down or otherwise record this information and keep them in a place separate from your property. Marking your property with some type of unique marking, such as a driver’s license number, will assure that your property will be quickly identifi ed as belonging to you. The University Police Department has an engraver available for check out to assist you with this.

Take a moment record this information from your electronic equipment. Tear out this page and put it in a safe place. It could make the diff erence in getting your property back, if stolen.

Make Model SerialNumber DesktopComputer Laptop CellPhone TV GameConsole Printer Monitor Other This page intentionally left blank. TECHNOLOGY

Student Guide 2010 - 2011

Contributions

Assistant Vice President for Information Technology: Carmen Rahm Help Desk Manager: Colleen Halvorson Help Desk Specialist: Kenneth Young Educational Technology Center Director: Marwin Britto ITS Trainers: Kristi Gladen and Dale Lonowski Lab Manager: Sandy Sperline ResNet Manager: Steve Breyfogle Telecom Manager: Nancy Jackson Application Services Director: Gene Rau Networks and Operations Director: Terilee Germain Computer Support Services Manager: Chris Pratz Webmaster: Jesse Days Wildcat Shop Manager: Steve Wenger The Center for Disability Services Library Staff Administrative Assistant: Marla Stephens

This manual is adapted from and used with the permission of Indiana State University. This guide is printed on 30% recycled paper.

Because our technology is constantly changing, for more information about Information Technology at Central Washington University, please visit: http://www.cwu.edu/~web/resource.html Information Technology Services (509) 963-2333 www.cwu.edu/~its/

Central Washington University is an AA/EEO/Title IX Institution. TDD (509) 963-2143 Informa Centra TM