Social Intelligence Course Outline

Social Intelligence is about understanding your environment and having a positive influence. Participants will become more confident in their social situations by learning how to express and interpret social cues. They will create positive connections and increase their influence during social situations. Increasing Social Intelligence will provide benefits throughout professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road!

Module One: Getting Started Module Six: Interpersonal Communication . . Give Respect and Trust . . Be Consistent . Workshop Objectives . Always Keep Your Cool . Observing Body Language Module Two: Increase Your Self-Awareness . Case Study . Remove or Limit Self-Deception . Module Six: Review Questions . Ask for Feedback . Be Open to Change Module Seven: Social Cues (I) . Reflect on Your Actions . Recognize Social Situations . Case Study . The Eyes Have It . Module Two: Review Questions . Non-Verbal Cues . Verbal Cues Module Three: The Keys to Empathy . Case Study . Listening and Paying Attention . Module Seven: Review Questions . Don’t Judge . Shift Your View Module Eight: Social Cues (II) . Don’t Show Fake Emotions . Spectrum of Cues . Case Study . Review and Reflect . Module Three: Review Questions . Being Adaptable and Flexible . Personal Space Module Four: Active Listening . Case Study . Attunement . Module Eight: Review Questions . Don’t Jump to Conclusions . Shift your Focus Module Nine: Conversation Skills . Don’t Discount Feelings . Current Events . Case Study . Conversation Topics . Module Four: Review Questions . Cues to Watch For . Give People Your Attention Module Five: Insight on Behavior . Case Study . Perception . Module Nine: Review Questions . Facts vs. Emotion . Online Communication . Listen and Watch More . Case Study . Module Five: Review Questions

10726-106 Avenue  Grande Prairie  Alberta  Canada  T8V 4C4 Ph: (780) 539-2975  Fax: (780) 539-2791 gprc.ab.ca/ce Social Intelligence Course Outline

Module Ten: Body Language Module Eleven: Building Rapport . Be Aware of Your Movements . Take the High Road . It’s Not What You Say, It’s How You Say It . Forget About Yourself . Open Vs. Closed Body Language . Remembering People . Communicate with Power . Ask Good Questions . Case Study . Case Study . Module Ten: Review Questions . Module Eleven: Review Questions

Module Twelve: Wrapping Up . Words from the Wise . Lessons Learned . Completion of Action Plans and Evaluations

10726-106 Avenue  Grande Prairie  Alberta  Canada  T8V 4C4 Ph: (780) 539-2975  Fax: (780) 539-2791 gprc.ab.ca/ce