Thame & Surrounding Areas April 2018 - March 2023

Issue 1

Investing in your home

5-year home improvement programme

Thame & surrounding areas April 2018 - March 2023

1 2 Survey of your homes Important note For over 15 years Soha has been carrying out surveys to your homes to update our records on their age and condition. Not every home has been surveyed but a wide It is important to note that the addresses and timescales are based on a 99% sample of homes. As more surveys are carried out this may affect some of the dates shown in cross-section of properties have been looked at helping us produce a detailed the programme. programme of what maintenance works we need to do over the next 5 years and beyond. Also any home having internal works carried out such as replacement kitchens and We have also taken into account feedback from tenant surveys telling us what you think, bathrooms will be individually assessed. Not all houses in the roads named will consultation with Housing Managers and the need to bring all properties up to a automatically have works carried out. Please allow our surveyors access to your home reasonable standard. to carry out further stock condition surveys as required. Thank you

What did it tell us?

The surveys have told us, amongst other things, that we need to improve and install new Frequently asked questions central heating systems as well as replacing more kitchens and bathrooms. That is why over the next 5 years over £5 million will be spent on heating, approximately Are you guaranteeing all the dates will be kept? £3 million on kitchens and £2 million on replacing bathrooms. The year in which the work will be undertaken is based on a representative sample of homes. What is this booklet? We will endeavour to keep to the timescales, although if urgent priorities arise as this will inevitably put back some of the dates given. This booklet tells you what work Soha is doing to help the homes in greatest need. The publication is divided into 3 areas, Didcot, Thame and Henley. In each area is a list of When will we find out if the work will go ahead? roads that will have certain improvements carried out over the next 5 years. You will receive a letter from us approximately two months before the work is due to commence. Depending on the type of work, we may need to survey your property before we Understanding the programme confirm whether the work will take place. In our letter we will give you a target timescale of when the work will start. If your home is having improvements carried out you will see a number under the relevant heading. Will I definitely get a new kitchen or bathroom if my road is listed?

The numbers relate to when the work is planned to be carried out: Not necessarily. The addresses listed, show where that work will be concentrated in each particular year. The decision to replace specific kitchens or bathrooms will depend on individual surveys and consultation with tenants. 1 = April 2018 to March 2019 How much disruption will there be? Find out more 2 = April 2019 to March 2020 about Soha’s There will be some disturbance and disruption and we apologise for that in advance. Decent Homes Plus However, we will keep this to a minimum and the workers will treat you and your home with 3 = April 2020 to March 2021 respect. They will also clear up any mess they make at the end of each day. standard for your home at the end of 4 = April 2021 to March 2022 this booklet. All our contractors If you have any questions please contact our Customer Services Team. There 5 = April 2022 to March 2023 are various ways to do so and they are printed on the back of this booklet. carry identification with them. Do ask

Soha is investing them to show it to over £30m in you! improving homes over the next 5 years!

3 4 Thame Area Windows & Kitchens External Bathrooms Roofs Replacement Gas Replacement Electrical Garages Doors Painting Heating Electric Heating Testing

Aston Rowant 3 Baker’s Piece 2 & 3 4 2

Banbury 4 Crouch Hill Road 3 4 The Magnolias 3

Beckley Manor Farm Cottages 1 4 2 Roman Way 4 4 1

Berinsfield Barrington Close 5 2 1 2 Berinscourt House 5 5 2 Cherwell Road 5 2 1 1 Church View 4 4 3 Colne Drive 4 & 5 2 4 3 Colwell Road 1, 2 3 & 5 2 4 2 Crutch Furlong 2 1 Evenlode Drive 2 3 & 5 5 5 2 2 Fane Drive 3 & 5 2 4 & 5 3 2 Glyme Drive 5 2 3 Green Furlong 5 2 1 & 2 2 Kennett Close 2 3 Lay Avenue 5 2 2 Leach Road 2 3 Lodden Avenue 3, 4 & 5 2 1 Ock Drive 1 2 1 3 Pritchard Close 1 1 Roman Road 5 1 2 2 Russell Jackson Close 1 4 & 5 1 The Hustings 1 3 West Croft 1, 3 & 5 1 2 2 Wetlands 1 5 Wey Road 3 3 1, 2, 4 & 5 5 Windrush Road 3 4 2

Bicester Jubilee Way 2 1 Launton Road 2 2

Important note It is important to note that the addresses and timescales are based on a 99% sample of homes. As more Key 1 = April 2018 to March 2019 surveys are carried out this may affect some of the dates shown in the programme. 2 = April 2019 to March 2020 3 = April 2020 to March 2021 Also any home having internal works carried out like replacement kitchens and bathrooms will be individually assessed. Not all houses in the roads named will automatically have works carried out. Please allow our 4 = April 2021 to March 2022 surveyors access to your home to carry out further stock condition surveys as required. Thank you. 5 = April 2022 to March 2023 continued...

5 6 Thame Area Windows & Kitchens External Bathrooms Roofs Replacement Replacement Electrical Garages Doors Painting Gas Heating Electric Heating Testing Britwell Salome Turners Green 3 & 5 4 3

Chalgrove Argosy Close 2 4 2 Beverley Close 3 2 4 4 Brookside 5 4 5 Fairfax Road 2 4 & 5 4 2 & 3 1 Hampden Close 4 2 High Street 4 & 5 4 2 & 4 2 Ireton Close 2 4 3 Mayfield Close 4 3 Monument Road 5 4 1 Saw Close 4 3 4 The Acreage 1, 2 & 5 3 2 4 4 Chinnor Elm Close 5 4 3 Elm Drive 1 4 4 2 3 Glimbers Grove 5 2 2 1 4 4 Greenwood Avenue 5 4 2 Leverkus Court 5 4 4 Leverkus House 4 4 Lime Grove 4 & 5 5 3 Meadow Road 5 5 2 Oak End Way 3 2 Oakley Road 2 4 4 Old Saw Mill Place 2 3 Ravensmead 3 3 Red Kite Road 5 2 Siareys Close 2 5 3 St Andrews Road 1 & 4 4 2 4 3 St Andrews/Elm Drive 4 2 Station Road 2 5 4 Upper Field 2 3 2 Wheeler End 1 3 3 Wykeham Rise 5 3 1 & 2 1 2

7 8 Thame Area Windows & Kitchens External Bathrooms Roofs Replacement Replacement Electrical Garages Doors Painting Gas Heating Electric Heating Testing Crowell The Moors 1 4 1

Cuddesdon High Street 4 4 4 1 Parkside 2 1 & 3 4 2

Cuxham Gregory Estate 2 3 3 Mill View 2 1, 2 4 & 5 3 1 & 4 4

Denton Brookside 4 3 2

Dorchester Belcher Court 3 3 Meadside 3 1 Tenpenny 3 4

Drayton-St-Leonard Ford Lane 4 1 1 4 5 The Osiers 2 1 5 5

Forest Hill Hill Rise 4 5 3 Manor Farm Cottages 1 4 4 Mickle Way 3 & 4 4 1 & 3 4 Milton Crescent 4 4 2 2 4 Stanton Road 4 4 2 4 Wheatley Road 4 2 3

Garsington Denton Lane 3 5 North Manor Estate 5 1 & 4 3 1 & 3 5 2 Pine Close 3 & 4 3 1 & 5 2 Poplar Close 3, 4 & 5 3 1 & 2 2 Rookery House 3 3 Wheatley Road 5 2

Important note continued... It is important to note that the addresses and timescales are based on a 99% sample of homes. As more Key 1 = April 2018 to March 2019 surveys are carried out this may affect some of the dates shown in the programme. 2 = April 2019 to March 2020 3 = April 2020 to March 2021 Also any home having internal works carried out like replacement kitchens and bathrooms will be individually assessed. Not all houses in the roads named will automatically have works carried out. Please allow our 4 = April 2021 to March 2022 surveyors access to your home to carry out further stock condition surveys as required. Thank you. 5 = April 2022 to March 2023

9 10 Thame Area Windows Kitchens External Bathrooms Roofs Replacement Replacement Fencing & Electrical Garages & Doors Painting Gas Heating Electric Heating Paths Testing Great Haseley Horse Close Cottages 4 2 & 5 5 3 Lewington Close 5 5 5 Wincey View 5 1 2

Great/Little Milton Brookside Cottages (G Milton) 1 5 5 Colletts Cottages (G Milton) 5 3 Fullers Field (G Milton) 1 & 2 1 1, 3 & 4 1 Green Hitchings (G Milton) 2 & 5 5 2 & 4 2 2 1 Hill Crest (G Milton) 5 1 Oldfield (L Milton) 1, 4 & 5 5 2 4 Potts Close (G Milton) 5 5 Thame Road (G Milton) 5 2 3 Thame Road (L Milton) 2 2 3

Horspath College Way 1 3 2 3 Gateley Gidley Way 5 3 3

Kingston Blount Bakers Piece 4 4 Icknield Close 1 3 The Rise (Pleck Lane) 1 2

Launton Yew Tree Close 3 3

Lewknor Barley Close 3 3 4 Beacon View 3 3 Watlington Road 1 2 Weston Road 4 & 5 3 1 & 2 5

Marsh Baldon The Croft 5 3 1 3

Newington The Lydes 5 3 5 3

Important note2 Key 1 = April 2018 to March 2019 It is important to note that the addresses and timescales are based on a 99% sample of homes. As more surveys are carried out this may affect some of the dates shown in the programme. 2 = April 2019 to March 2020 3 = April 2020 to March 2021 Also any home having internal works carried out like replacement kitchens and bathrooms will be individually 4 = April 2021 to March 2022 assessed. Not all houses in the roads named will automatically have works carried out. Please allow our surveyors access to your home to carry out further stock condition surveys as required. Thank you. 5 = April 2022 to March 2023 continued...

11 12 Thame Area Windows & Kitchens External Bathrooms Roofs Replacement Gas Replacement Electrical Garages Doors Painting Heating Electric Heating Testing Postcombe Glebe Cottages 5 5

Sandford Henley Road 3 & 4 5 4 2

Stadhampton Cratlands Close 4 1 2 5 Marylands Green 1 3 Newells Close 3 1 1 & 5 4 School Yard 5 3 2 2 The Close 4 & 5 5 4 3

Stanton-St-John Courtfield Road 3 4 3

Sydenham Park View 5 5

Tetsworth Chiltern View 5 4 Elm Close 5 5 5 3 High Street 2 5 3 Marsh End 5 4 2 Parkers Hill 5 3 5 Sunnymede 1 3

Thame Berkeley Road 3 1 5 Broadwaters Avenue 5 3 2 & 5 2 Burnards Court 3 3 Chowns Close 4 1 1 4 Churchill Crescent 5 2 & 5 1 2, 3, 4 & 5 3 Conduit Hill Rise 1 5 Corbetts Way 4 3 Cotmore Close 5 4 1 4 2 Cromwell Avenue 1 5 East Street 5 4 1 4 4 Hampden Avenue 1 & 2 1 2 & 5 3

Important note Key 1 = April 2018 to March 2019 It is important to note that the addresses and timescales are based on a 99% sample of homes. As more 2 = April 2019 to March 2020 surveys are carried out this may affect some of the dates shown in the programme. 3 = April 2020 to March 2021

Also any home having internal works carried out like replacement kitchens and bathrooms will be individually 4 = April 2021 to March 2022 assessed. Not all houses in the roads named will automatically have works carried out. Please allow our 5 = April 2022 to March 2023 surveyors access to your home to carry out further stock condition surveys as required. Thank you. continued...

13 14 Thame Area Windows & Kitchens External Bathrooms Roofs Replacement Replacement Electrical Garages Doors Painting Gas Heating Electric Heating Testing Hopton Road 1 2 Horton Avenue 5 1 2 & 4 2 Horton Close 4 & 5 1 3 Howland Road 1 2 Jane Morbey Road 1 1 Ireton Court 1 1 4 King’s Close 5 1 2 & 4 3 Lacey Drive 3 1 Lee Court 1 & 5 4 2, 3 & 4 4 Moor End Lane 5 4 3 Park Street 1 3 2 Pearce Way 3, 4 & 5 3 5 2 4 Pym Walk 5 1 3 1 Queens Close 4 3 1 & 2 2 Rooks Lane 4 3 2, 4 & 5 1 Staggs Road 2 3 The Furlongs, Moreton 3 1 1 Van Diemans Road 2, 4 & 5 3 1 3 Walker Drive 3 3 2 2 Wellington Street 4 4 Windmill Road 4 2 1

Tiddington Ickford Road 4 3 1 3 4 South View 4 3

Towersey Thame Road 2 & 5 4 3 & 4 1 The Old School 4 4 Windmill Close 5 3 Windmill Road 3 4 3 & 5 2 5

Warborough Henfield View 4 5 1 Henley Road 5 4 The Shackles, New Road 2, 3 & 5 4 4 3 Sinodun View 1 & 5 4 5 1 St Lawrence Close 3 4 5 3 3 St Lawrence House 4 4 3 Thame Road 5 4 1

Important note Key 1 = April 2018 to March 2019 It is important to note that the addresses and timescales are based on a 99% sample of homes. As more surveys are carried out this may affect some of the dates shown in the programme. 2 = April 2019 to March 2020 3 = April 2020 to March 2021 Also any home having internal works carried out like replacement kitchens and bathrooms will be individually 4 = April 2021 to March 2022 assessed. Not all houses in the roads named will automatically have works carried out. Please allow our surveyors access to your home to carry out further stock condition surveys as required. Thank you. 5 = April 2022 to March 2023 continued...

15 16 Thame Area Windows & Kitchens External Bathrooms Roofs Replacement Replacement Electrical Garages Doors Painting Gas Heating Electric Heating Testing Waterperry Green Ground 2 4 4 4

Watlington Beech Close 4 2 & 5 3 Britwell Road 1 1 2 Chapel St 4 5 2 1 Chiltern Gardens 4 5 5 5 Church Street 4 3 Lilacs Place 1 3 3 Love Lane 2, 4 & 5 5 1, 2 & 4 1 Old School Place 5 5 2 Parslow House 4 5 Pauls Way 4 5 1 Spring Lane 1 1 1 & 2 5 3 3 Springfield Close 2 5 1 2 Sycamore Close 3 4 1 1

Wheatley Church Road 5 1 2 Cromwell Place 4 1 2 1 Cullum House 1 1 & 2 3 Cullum Road 1 2 Elton Crescent 4 & 5 5 4 Leyshon Road 4 5 1 Littleworth Road 1 4 2 5 London Road 3, 4 & 5 5 1, 2 & 4 1 4 Miller Road 4 & 5 5 2 2 Old London Road 1 & 2 5 1 3 Robert House 5 5 2 3 Roman Road 4 5 1 4 St Marys Close 1 & 4 1 1, 2 & 3 2 The Avenue 5 2 & 5 1 Windows Court 1 4 5

Also any home having internal works carried out like replacement kitchens and bathrooms will be individually 3 = April 2020 to March 2021 assessed. Not all houses in the roads named will automatically have works carried out. Please allow our 4 = April 2021 to March 2022 surveyors access to your home to carry out further stock condition surveys as required. Thank you. 5 = April 2022 to March 2023

17 18 Soha’s Decent Homes Plus Standard

The Government has set a Decent Homes standard for the home you live in which all landlords like Soha have to abide by.

At Soha, we have set ourselves a higher standard than that and called it the Decent Homes Plus standard. We think it’s important you have a choice about how your home looks and so, where we can, we offer you a range of options.

Tenants helped us develop the Decent Homes Plus standard. They also help us select our contractors and keep an eye on their performance at site meetings.

We want you to live in a safe home, so we will thoroughly inspect each property as one tenant leaves before the next one moves in. Any work we find needs doing will be added to our planned maintenance programme or be repaired more urgently.

We have a leaflet which sets out the Government standard and how our Decent Homes Plus standard betters it in every case. We also have a leaflet about our “clean, safe, secure” lettings standard called Your New Home. If you would like to read either of these, we can send you a copy or you can find them on our website. All the contact details on the back page of this booklet.

19 20 You can contact Soha in various ways:

By phone

01235 515 900 or 0800 14 15 45 (free even from most mobiles).

These are our opening times — but you can still ring us outside these hours in an emergency because we have an ‘out of hours’ service to take your call on the same number.

Monday: 8.30 — 5.00pm Tuesday: 8.30 — 5.00pm Wednesday: 8.00 — 6.30pm (phone calls only after 5pm) Thursday: 8.30 — 5.00pm Friday: 8.30 — 5.00pm

Via the Soha website

www.soha.co.uk (you can also pay rent and report repairs and other issues through the website).

By email

You can write to us at [email protected].

In person or by letter

At Royal Scot House, 99 Station Road, Didcot, OX11 7NN, 8.30 — 5.00 pm Monday to Friday.

Royal Scot House, 99 Station Road, Didcot, Oxon, OX11 7NN www.soha.co.uk Soha Housing is registered with the Homes and Communities Agency (no. L4130) and is a Charitable Registered Society under the Cooperative and Community Benefit Societies Act 2014 (no. 28410R)