Useful numbers Contact us

We can be contacted between 8am to 8pm LIFT Psychology (in Primary Care) Monday to Friday on telephone number 0117 3784270 0117 3787960 (Outside of these hours calls will be Samaritans redirected to the AWP Trust switchboard) 0845 90 90 90 Team Manager South Gloucestershire Primary Care Support for Drug and Alcohol Liaison service South Gloucestershire dependence (DHI) Bybrook Lodge Primary Care Liaison 01454 868750 Blackberry Hill Service for Mental Health , BS16 2EW Mindline 0808 808 0330 For information on Trust Services visit www.awp.nhs.uk

Citizens Advice Bureau 08444 111 444 PALS

To make a comment, raise a concern or Support for Domestic Abuse (Survive) make a complaint, please contact the 01117 961 2999 Trust’s Patient Advice and Liaison Service (PALS) Information for people

Womankind Tel: 01249 468261 referred to the Primary Care 0845 458 2914 Freephone: 0800 073 1778 Liaison Service and those Email: [email protected] who support them The Care Forum Other formats and languages 0808 808 5252

If you need this information in other formats (such as large print, Braille) or in another language, please call the PALS number. you matter, we care

What is the Primary Care Liaison Service? What does Primary Care Liaison Offer? Information for family and friends

This service compromises of a team of • The team will meet with you at your It is recognised that living with, or supporting specialist practitioners, and a consultant home address ( unless this is difficult in someone , who is experiencing mental health psychiatrist, who work alongside GP’s and which case an alternative venue will be difficulties may be stressful, upsetting , other providers within Primary care to offered) and discuss with you in some worrying and can sometimes have an impact assess the needs of people living in South detail the nature of your difficulties on their own mental health. Gloucestershire who have concerns regarding their mental health. • At the assessment , if there is someone Family members or friends who are involved present that provides significant in this way are described as carers and have How does it work? support or help to you , they may also a right to an assessment in their own right. be asked their view of your difficulties The team will receive a request, most Within South Gloucestershire, carers support commonly from the GP, to undertake an • After the assessment the team will is provided by the Carers’ Centre, based at assessment for someone who is review the information they have the Vassall Centre in Fishponds. experiencing problematic mental health gathered and make a decision about difficulties. next steps. The Primary Care Liaison team will be able to provide a leaflet, with all the information An appointment will be offered to meet with This could be providing information or and assessment details from the Carers one of the team to discuss the difficulties in advice to you, people who support you ’Centre so please request one if this would more detail and determine the best way and the referrer. be helpful. forward or offering a further appointment with Alternatively, the Carers Centre can be After the assessment the team will write to the team to build on their understanding contacted directly on the referrer and the person being assessed of your difficulties and to determine to detail the outcome of the assessment whether a short term intervention may Telephone: 0117 9652200 be useful in supporting your recovery Who does the team see? Website: www.carerssupportcentre.org.uk or making a referral to the Recovery The team sees anyone over the age of 18, team who provide specialist treatment Address: The Carers’ Support Centre including people who may have early for more complex difficulties The Vassall Centre symptoms of dementia. Gill Avenue • Details of the assessment and next Fishponds steps will be recorded and sent to both Bristol BS16 2QQ you and the referrer

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