Morgan

Gallup Poll

SSHOWWCCARDS

Yoour Opinion Counts

Your answers to all questions will be treated in strict confidence and only used for statistical purposess.

Rounds: 2440 / 2441 / 2442 / 2443 Sth NSW

PAGE 1

STH NSW

ROTATION 2

2/4

x:\systems\database\cards\docs\2500\2078.doc Front page - Sth NSW B 2 ES 2440 / 2441 / 2442 / 2443 PAGE 1 Alfa Romeo Holden Kia Mini Tesla 8501 Giulia 1531 Acadia 7930 Carnival 9545 Cabrio/Convertible 0603 Model 3 8499 Giulietta 1230 Astra 7344 Cerato 9544 Clubman 0601 Model S 8502 Stelvio 1110 Barina 7540 Optima 9540 Cooper/Hatch 0602 Model X 1832 Captiva 7343 Picanto 9541 Countryman Audi Toyota 1886 Colorado 7215 Rio Mitsubishi 8636 A1/S1 4120 86 1512 Commodore Tourer 7347 Rondo 3110 ASX 8696 A3/S3 4121 C-HR 1506 Commodore 7216 Sorento 3201 Eclipse Cross 4320 Camry/Camry Hybrid 8693 A4/S4 3210 Lancer 1602 Equinox 7348 Soul 4200 Corolla 8738 A5/S5 3230 Mirage 1570 HSV (Holden Special 7213 Sportage 4214 Fortuner 8694 A6/S6 Vehicle) 3713 Outlander PHEV 7142 Stinger 4830 Hiace 8727 A7/S7 1112 Spark 3711 Outlander Land Rover 4820 Hilux 8695 A8/S8 1819 Trailblazer 3235 Pajero Sport 9840 Defender 4861 Kluger 8728 Q2 1879 Trax 3860 Pajero 8726 Q3 9831 Discovery Sport 3820 Triton 4950 Landcruiser Honda 8737 Q5 9830 Discovery Nissan 4880 Prado 9721 Range Rover Evoque 4116 Prius C 8735 Q7 7300 Accord 5386 350Z/370Z 9615 Range Rover Sport 4117 Prius V 8699 TT 7303 City 5401 Juke 9611 Range Rover Velar 4115 Prius 7200 Civic 5387 Leaf BMW 9610 Range Rover 4760 RAV4 7840 CR-V 5850 Navara PAGE 2 PAGE 2 8446 1-Series 4730 Tarago 7841 HR-V LDV 5860 Pathfinder 8937 2-Series 4111 Yaris/Echo 7122 Jazz 9001 D90 5910 Patrol 8491 3-Series 7778 Odyssey 8938 4-Series 9002 G10 5389 Qashqai Volkswagen (VW) 8630 5-Series Hyundai 9003 T60 5725 X-Trail 8814 Amarok 8680 7-Series 7170 Accent 9004 V80 Peugeot 8803 Arteon 8441 i3 7280 Elantra Lexus 8270 208 8813 Caddy 8936 X1 7222 i30 4626 CT series 8275 2008 8811 Caravelle/Multivan 8443 X2 7281 i40 4625 ES series 8340 308 8809 Crafter 8934 X3 7228 iLoad 4630 GS series 8425 3008 8804 Golf Alltrack 8950 X4 7229 iMax 4615 IS series 8428 4008 8200 Golf 8935 X5 7846 IONIQ 4656 LC series 8427 508 8802 Passat Alltrack 7226 Kona 8808 Passat 8939 X6 4645 LS series Porsche 7782 Santa Fe 8150 Polo 8681 Z-Series 4951 LX series 8624 Boxster/911/Cayman 7340 Sonata 4616 NX series 8819 Tiguan Citroën 8619 Cayenne 7251 Tucson 4657 RC series 8812 Touareg 8577 Berlingo 8623 Macan 7851 Veloster 4655 RX series 8810 Transporter 8573 C3 Aircross 8625 Panamera 4658 UX series 8572 C3 Renault 8576 C4 Cactus 8101 Captur 8578 Grand C4 Picasso 8216 Clio Chrysler 8099 Kangoo/Trafic 0640 300C 8700 Koleos 8525 Mégane

x:\systems\database\cards\docs\1000\548.doc Car Intention - Makes & Models most likely to get X 77 Infiniti Mazda Škoda Volvo Fiat 0806 Q30 6920 Bravo/BT-50 8783 Fabia 8381 S60, V60 8110 500/Abarth 0805 Q50 6321 CX-3 8780 Karoq 8466 S90 8246 500X 0802 Q60 Coupé/Convertible 6535 CX-5 8787 Kodiaq 8842 V40 8350 Abarth 124 Spider 0803 Q70 6536 CX-8 8789 Octavia 8846 XC40 8786 Rapid 0807 QX30 6540 CX-9 8841 XC60 8788 Superb Ford 0809 QX50 6118 Mazda2 8840 XC90 2111 EcoSport 0804 QX70 6222 Mazda3 Subaru Other Makes 2000 Endura 0808 QX80 6342 Mazda6 7377 BRZ 2815 Escape 7741 Forester 0700 Chery Isuzu UTE 6230 MX-5 2112 Everest 7361 Impreza 0400 Foton 8875 D-MAX 2701 Fiesta Mercedes-Benz 7211 Levorg 0750 Geely 8876 MU-X 2702 Focus 8617 A-Class 7351 Liberty 0405 Haval 2580 Mondeo Jaguar 8618 B-Class 7777 Outback 0850 Mahindra 7362 WRX 2650 Mustang 9605 E-Pace 8590 C-Class 0401 Maserati 7366 XV 2819 Ranger 9604 F-Pace 8595 CLA-Class 9630 Opel 2910 Transit 9603 F-Type 8612 E-Class Suzuki 7375 Proton 9606 I-Pace 8593 GLA-Class 7530 Baleno 8498 Saab Genesis 9601 XE 8594 GLC/GLC Coupé 7772 Grand Vitara 8850 Smart 7172 G70 9602 XF 8925 GLE/GLE Coupé 7125 Ignis 7400 Ssangyong PAGE 3 PAGE 3 7173 G80 Jeep 8592 G-Class/GLS 7920 Jimny Sierra 0900 Tata 8613 S-Class 7002 S-Cross 0000 Other (please specify) Great Wall 0916 Compass 7130 Swift 8922 Sprinter/Vito 0501 Steed 0911 Grand Cherokee 7762 Vitara 8926 X-Class 0910 Cherokee 0810 Renegade 8924 V-Class 0920 Wrangler BODY STYLE

Three door (2 side doors People mover, and a hatch back)..2 Two door sedan..13 Station wagon..5 passenger van (seven+ seater)..6

Coupe, sports, two door convertible..1 Ute..10 Commercial van, truck.. Five door (4 side doors 14 1/1 and a hatch back)..3 Four door sedan..4 SUV/4WD 29/09/18 two or three door..7 Some other (please specify) five door, five seater..8 five door, six+ seater..9 x:\systems\database\cards\docs\1000\548.doc Car Intention - Makes & Models most likely to get X 77 Alfa Romeo Holden Jeep Mitsubishi Toyota 8501 Giulia 1531 Acadia 0916 Compass 3260 380 4840 4 Runner 8499 Giulietta 1831 Adventra/Frontera 0911 Grand Cherokee 3110 ASX 4120 86 8502 Stelvio 1230 Astra 0910 Cherokee 3720 Challenger 4325 Aurion 1110 Barina 0912 Patriot 3200 Colt 4340 Avalon Audi 1530 Calais 0810 Renegade 3205 i-Miev 4752 Avensis 8636 A1/S1 1640 Caprice 0920 Wrangler 3211 Lancer Ralliart 4322 Camry Hybrid 8696 A3/S3 1833 Captiva 5 3210 Lancer 4320 Camry 8693 A4/S4 Kia 1834 Captiva 7 3342 Magna AWD 4310 Celica 8738 A5/S5 7930 Carnival 3340 Magna 4200 Corolla 8694 A6/S6 1832 Captiva 7344 Cerato 1819 Colorado 7/Trailblazer 3230 Mirage 4110 Echo 8695 A8/S8 7540 Optima 3713 Outlander PHEV 4214 Fortuner 8726 Q3 1818 Colorado 7343 Picanto 3711 Outlander 4830 Hiace 8737 Q5 1111 Combo 7141 Pro_cee’d 3235 Pajero Sport 4820 Hilux 8735 Q7 1501 Commodore Acclaim/ 7215 Rio 3860 Pajero 4861 Kluger 8699 TT Berlina/Executive/ 7216 Sorento 3820 Triton 4950 Landcruiser International/Omega 7348 Soul BMW 3410 Verada 4880 Prado 1504 Commodore 7213 Sportage 8446 1-Series S/SV6/SS/SV8 4115 Prius 7142 Stinger Nissan 8937 2-Series 1870 Commodore Ute 4760 RAV4 5386 350Z/370Z 8491 3-Series 1875 Crewman Land Rover 4620 Starlet 5405 Altima 4420 Supra PAGE 4 PAGE 4 8938 4-Series 1815 Cruze 9840 Defender 5225 Dualis 8630 5-Series 9830 Discovery 4730 Tarago 1602 Equinox 5401 Juke 9721 Range Rover Evoque 4330 Vienta 8680 7-Series 1200 Gemini 5387 Leaf 9615 Range Rover Sport 4862 Yaris 8441 i3 1570 HSV (Holden Special Vehicle) 5410 Maxima 9611 Range Rover Velar 8936 X1 1113 Insignia 5430 Micra Volkswagen (VW) 9610 Range Rover 8443 X2 1820 Jackaroo 5528 Murano 8814 Amarok 8934 X3 1821 Malibu Lexus 5850 Navara 8803 Arteon 8950 X4 1550 Monaro 4626 CT series 5860 Pathfinder 8225 Beetle/New Beetle 8935 X5 1810 Rodeo 4625 ES series 5910 Patrol 8601 Bora 8939 X6 1112 Spark 4630 GS series 5220 Pulsar 8813 Caddy 8681 Z-Series 1600 Statesman 4615 IS series 5389 Qashqai 8811 Caravelle/Multivan 1879 Trax 5400 Skyline 8809 Crafter Chrysler 4656 LC series 1360 Vectra 5222 Tiida 8816 Eos 0640 300C 4645 LS series 1881 Viva 5725 X-Trail 8804 Golf Alltrack 0630 Grand Voyager/Voyager 4951 LX series 1817 Volt 8200 Golf 0660 PT Cruiser 4616 NX series Peugeot 8815 Jetta 4657 RC series 8270 205, 206, 207, 208 8802 Passat Alltrack 4655 RX series 8275 2008 8807 Passat CC/VW CC 8340 306, 307, 308 8808 Passat

8425 3008 8150 Polo 8420 405, 406, 407, 505 8818 Scirocco 8428 4008 8819 Tiguan 8427 508 8812 Touareg 8429 5008 8810 Transporter 8435 Partner/Expert 8801 Up!

x:\systems\database\cards\docs\1000\534.doc Car Ownership - Make & Model now mostly drive X 61 Ford Honda Mazda Porsche Volvo 2820 Courier 7301 Accord Euro 6220 323, Astina, Protégé 8624 Boxster/911/Cayman 8460 240, 360, 440, S40, V50 2830 Econovan 7300 Accord 6340 626 8619 Cayenne 8692 850, V70, S70, C70 2111 EcoSport 7303 City 6920 Bravo/BT-50 8623 Macan 8465 S60, V60 2815 Escape 7035 Civic Hybrid 6321 CX-3 8625 Panamera 8652 S80 2112 Everest 7200 Civic 6535 CX-5 Renault 8842 V40 2810 Explorer 7840 CR-V 6530 CX-7 8101 Captur 8846 XC40 2222 F-Series (F-250, F-350) 7841 HR-V 6540 CX-9 8216 Clio 8841 XC60 2600 Fairlane 7305 Insight 6118 Mazda2 8099 Kangoo/Trafic 8840 XC70/XC90 2540 Falcon Fairmont 7320 Integra 6222 Mazda3 8700 Koleos Other Makes 2512 Falcon Forte/Futura 7122 Jazz 6342 Mazda6 8455 Laguna 8640 Aston Martin, Bentley, 2555 Falcon S/XR6/ 7778 Odyssey 6110 Metro, 121 8716 Latitude Jensen, Morgan, XR6 Turbo/XR8 7310 Prelude 6230 MX-5 8525 Mégane Rolls Royce 2870 Falcon Ute 6430 MX-6 8106 Scénic Hyundai 8860 Cadillac 2880 Falcon Van 6500 RX7 7170 Accent Škoda 0700 Chery 2515 Falcon 6520 RX-8 7250 Excel 8783 Fabia 8570 Citroën 2110 Festiva 6840 Tribute 7188 Getz 8787 Kodiaq 7980 Daewoo 2701 Fiesta 7990 Daihatsu 7225 i20 Mercedes-Benz 8790 Octavia Scout 2702 Focus 8606 Dodge 7222 i30 8617 A-Class 8789 Octavia 2120 Ka 8690 Ferrari, Lotus, 7281 i40 8618 B-Class 8786 Rapid PAGE 5 PAGE 5 2125 Kuga 7224 i45 8788 Superb Lamborghini 2220 Laser 8590 C-Class 8245 Fiat 7228 iLoad 8785 Yeti 2580 Mondeo 8595 CLA-Class 0400 Foton 7229 iMax 8612 E-Class 7171 Genesis 2650 Mustang 7223 ix35 Subaru 8592 G-Class/GLS 0405 Haval 2819 Ranger 7226 Kona 7377 BRZ 8593 GLA-Class 8800 Hummer 2812 Territory 7280 Lantra/Elantra 7741 Forester 8594 GLC/GLC Coupé 0801 Infiniti 2910 Transit 7782 Santa Fe 7362 Impreza WRX/WRX 8925 GLE/GLE Coupé 9600 Jaguar 7339 Sonata V6 7361 Impreza Great Wall 8921 M-Class 9005 LDV 7340 Sonata 7211 Levorg 0501 Steed 8613 S-Class 0850 Mahindra 7251 Tucson 7351 Liberty 0520 V200/V240 8924 V-Class 0401 Maserati 7851 Veloster 7777 Outback 0500 X200/X240 8922 Sprinter/Vito 7366 XV 9621 MG Isuzu UTE 9630 Opel Mini 8875 D-MAX Suzuki 7375 Proton 9540 Cooper 8876 MU-X 7120 Alto 9625 Rover 9541 Countryman 7530 Baleno 8498 Saab

7003 Celerio 8395 Seat

7125 Ignis 8850 Smart

7920 Jimny Sierra 7400 Ssangyong

7001 Kizashi 0900 Tata 7545 Liana 0600 Tesla 7002 S-Cross 0000 Other (please specify) 1/1 7130 Swift 29/09/18 7950 SX4 7772 Vitara/Grand Vitara

x:\systems\database\cards\docs\1000\534.doc Car Ownership - Make & Model now mostly drive X 61 Body Style

Three door (2 side doors Two door sedan..13 and a hatch back)..2 People mover, passenger van (seven+ seater)..6

Coupe, sports, two door convertible..1 PAGE 6 PAGE 6 Ute..10 Five door (4 side doors Commercial van, Four door sedan..4 and a hatch back)..3 truck..14

SUV/4WD two or three door..7

five door, five seater..8 five door, six+ seater..9 Some other (please specify)

Station wagon..5

1/1 07/01/17

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Car satisfaction

Very dissatisfied..1

Fairly dissatisfied..2

Neither satisfied nor dissatisfied..3

Fairly satisfied..4

Very satisfied..5

2/2

19/11/16

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Voting

Liberal Party..3

ALP: Australian Labor Party..1

The Nationals..4

Animal Justice Party..19

CDP: Christian Democratic Party..11

United Australia Party (UAP)..14

Australian Conservatives (was Family First)..12

One Nation..16

Centre Alliance (was Nick Xenophon Team)..15

The Greens..5

Independent candidate..7

Other party (please name)..6

2/2 29/09/18

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Daily (Monday – Friday) newspapers

Printed edition..103 Australian On the Internet..112 Both..113

Printed edition..102 Sydney Morning Herald On the Internet..165 Both..166

Printed edition..109 Daily Telegraph On the Internet..167 Both..168

Printed edition..105 Financial Review On the Internet..116 Both..117

Printed edition..114 Canberra Times On the Internet..169 Both..170

Printed edition..108 Illawarra Mercury On the Internet..171 Both..172

Printed edition..107 Newcastle Herald On the Internet..173 Both..174

Printed edition..152 Gold Coast Bulletin On the Internet..158 Both..159

2/4 27/06/15

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Daily (Monday – Friday) newspapers

Local papers published daily (printed editions)

Barrier Daily Truth, Broken Hill..128 Border Mail, Albury/Wodonga..129 Central Western Daily, Orange..130 Daily Advertiser, Wagga Wagga..131 Daily Examiner, Grafton..132 Daily Liberal, Dubbo..133 Maitland Mercury..137 Northern Daily Leader, Tamworth..138 Northern Star, Lismore..139 Western Advocate, Bathurst..140 Sunraysia Daily, Mildura..141

Interstate newspapers

Printed edition..111 Age (VIC) On the Internet..176 Both..177

Printed edition..115 Herald Sun (VIC) On the Internet..178 Both..179

Printed edition..101 Courier-Mail (QLD) On the Internet..118 Both..119

Brisbane Times – on the Internet..090

2/4 27/06/15

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Saturday newspapers

Printed edition..102 Saturday Sydney Morning Herald On the Internet..165 Both..166

Printed edition..109 Saturday Daily Telegraph On the Internet..167 Both..168

Printed edition..092 The Saturday Paper On the Internet..093 Both..094

Printed edition..103 Weekend Australian On the Internet..112 (Saturday edition of Australian) Both..113

Printed edition..105 Financial Review Weekend Edition On the Internet..116 (Saturday edition of Financial Review) Both..117

Printed edition..107 Saturday Newcastle Herald On the Internet..173 Both..174

Printed edition..114 Saturday Canberra Times On the Internet..169 Both..170

Printed edition..108 Saturday Illawarra Mercury On the Internet..171 Both..172

Printed edition..152 Weekend Gold Coast Bulletin On the Internet..158 Both..159

2/2 02/08/14

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Saturday newspapers

Local papers published daily (printed editions)

Saturday Barrier Daily Truth, Broken Hill..128

Saturday Central Western Daily, Orange..130

Saturday Western Advocate, Bathurst..140

Saturday Daily Advertiser, Wagga Wagga..131

Saturday Daily Liberal, Dubbo..133

Saturday Northern Daily Leader, Tamworth..138

Saturday Daily Examiner, Grafton..132

Saturday Northern Star, Lismore..139

Saturday Sunraysia Daily, Mildura..141

Saturday Border Mail, Albury/Wodonga..129

Saturday Tweed Daily News..161

Interstate newspapers

Saturday Printed edition..101 Courier-Mail (QLD) On the Internet..118 Both..119

Saturday Printed edition..115 On the Internet..178 Herald Sun (VIC) Both..179

Printed edition..111 Saturday Age (VIC) On the Internet..176 Both..177

Brisbane Times – on the Internet..090

2/2 02/08/14

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Sunday newspapers

Printed edition..109 Sunday Telegraph On the Internet..167 Both..168

Printed edition..102 Sun-Herald On the Internet..165 Both..166

Printed edition..114 Canberra Sunday Times On the Internet..169 Both..170

Interstate newspapers

Printed edition..115 Sunday Herald Sun (VIC) On the Internet..178 Both..179

Printed edition..111 Sunday Age (VIC) On the Internet..176 Both..177

Printed edition..101 Sunday Mail (QLD) On the Internet..118 Both..119

Brisbane Times – on the Internet..090

2/2 02/08/14

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LOCAL NEWSPAPERS & MAGAZINES

Sydney and Surrounding Areas Newspapers are arranged alphabetically by title e.g. Southern Courier is listed under ‘S’ for Southern

Wollondilly Advertiser..136 Fairfield City Champion..2 Western Weekender..148 Fairfield Advance..9 Wentworth Courier..63 Express (Canterbury-Bankstown)..149 TWT Weekly Times..55 Eastern Suburbs Spectator..7 Torch (Bankstown-Canterbury)..3 Drummoyne-Five Dock District News..182 Sun (Parramatta/Holroyd editions)..156 Cooks River Valley Times..143 Standard (Mt Druitt-St Marys)..36 Central..162 St Marys-Mt Druitt Star..197 Campbelltown Macarthur Advertiser..20 St George & Sutherland Shire Leader..33 Camden-Narellan Advertiser..131 Southern Courier..21 Blue Mountains Gazette..23 Rouse Hill Times..62 Blacktown Sun..154 Rouse Hill Courier..8 Blacktown Advocate..5 Penrith Press..30 Auburn Review..1 Penrith City Star..157 Parramatta Advertiser..166 Gosford, Wyong, Windsor, Richmond Northern District Times..26 & Surrounding Areas

North Shore Wednesday edition..24 Express Advocate Wednesday ed..11 Times Friday edition..87 (Central Coast-Wyong/Gosford) Friday ed..31 Mosman Daily (incorporating North Sydney)..82 Hawkesbury Courier..16 Wednesday edition..177 Manly Daily Hawkesbury Gazette..56 Weekend (Saturday) edition..173 Macarthur Chronicle..73 Wollongong & Surrounding Areas Liverpool Leader..19 Kiama Independent..4 Liverpool City Champion..18 Milton-Ulladulla Times..99 Tuesday edition..37 Inner West Courier Shoalhaven and Nowra News..158 Thursday edition..88 South Coast Wednesday edition..160 Hornsby Advocate..17 Register Friday edition..161 Hills Shire Times..10 Wollongong Advertiser (incorporating Hills News..66 Lake Times)..46

2/2 03/02/18 Other local newspaper or magazine (please specify)

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LOCAL NEWSPAPERS & MAGAZINES

Gold Coast & Surrounding Areas Newcastle & Surrounding Areas Gold Coast Sun..135 Cessnock Advertiser..91 Gloucester Advocate..95 Tweed Heads Area Great Lakes Advocate (Forster)..35 Tweed/Border Mail..126 Lower Hunter Star..85 Tweed Sun..54 Manning-Great Lakes Extra..70 Manning-River Wednesday edition..104 Lismore & Surrounding Areas Times Friday edition..105 Ballina Shire Advocate..75 Muswellbrook Chronicle..94 Byron Shire Echo..187 Newcastle & Lake Macquarie Post..47 Byron Shire News..15 Newcastle Star..48 Express Examiner (Richmond River)..76 Port Stephens Examiner..84 Lismore Echo (was Northern Rivers Echo)..186 Post (Hunter Edition)..183 Singleton Argus..42 Coffs Harbour & Surrounding Areas Bowral & Surrounding Areas Coffs Coast Wednesday edition..132 Advocate Saturday edition..133 Monday edition..127 Woolgoolga Advertiser..13 Goulburn Post Wednesday edition..128 Friday edition..129 Tamworth, Armidale & Surrounding Areas Southern Highland Monday edition..106 Wednesday edition..107 Armidale Wednesday edition..58 News (Bowral) Friday edition..108 Express Friday edition..59 Armidale Express Extra..25 Canberra & Surrounding Areas Northern Daily Leader..184 Tamworth City Times..14 City News..153 City Chronicle..74 Port Macquarie & Surrounding Areas Northside edition..44 Chronicle Queanbeyan edition..142 Camden Haven Courier..191 Southside edition..45 Hastings Gazette..192 Queanbeyan Age..113 Macleay Argus Tuesday edition..100 (Kempsey) Friday edition..102 Albury & Surrounding Areas

Mid Coast Observer (Kempsey)..32 News Weekly (Albury/Wodonga)..167 Port Macquarie Express..27 Pastoral Times (Deniliquin)..124 Port Macquarie Monday edition..65 Southern Riverina News (Finley)..123

News Wednesday edition..67 Friday edition..69 Wagga Wagga, Griffith, Leeton, West Wyalong & Surrounding Areas Lithgow & Surrounding Areas Monday edition..137 Tuesday edition..89 Area News Lithgow Mercury Wednesday edition..79 Friday edition..92 (Griffith) Friday edition..80

Tuesday edition..115 Sunraysia & Surrounding Areas Irrigator (Leeton) Friday edition..116 Mildura Midweek..170 Riverina Leader (Wagga Wagga)..114 Mildura Weekly..178 Temora Independent Tuesday edition..117 (Temora) Friday edition..118

West Wyalong Tuesday edition..119 Advocate Friday edition..120

1/1 03/02/18 Other local newspaper or magazine (please specify)

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Other weekly publications

Weekly Times..19

The Land..18

Queensland Country Life..17 Country newspapers

Stock & Land..16

Country News (inserted in some country papers)..31

2/4 06/08/11

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Weekly magazines

New Idea..6

Woman’s Day..15

That’s Life..8

Take 5 (not monthly Take 5)..5

TV Week (not monthly TV Week Close Up)..17

NW (New Weekly)..14

Who..7

OK!..24

English Woman’s Weekly (not monthly Australian Women’s Weekly)..16

Time..1

New Scientist..9

Picture..13

AFL Record..23

Big League..20

2/4 01/09/18

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Free magazines with newspapers

Sunday Life (free with Sun-Herald)..14

Stellar (free with Sunday Telegraph)..13

Domain (free with Sydney Morning Herald and Financial Review)..8

Weekend Australian Magazine (free with Weekend Australian)..4

Good Weekend (free with Saturday’s Sydney Morning Herald)..12

Sunday Telegraph “tvguide” (free with Sunday Telegraph)..6

2/4 04/08/18

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Television stations watched

ABC (was ABC1)…64 SBS (was SBS ONE)…65 Channel 7…61 Channel 9…62 Channel 10…63 ABC Comedy (was ABC2)…37 SBS Viceland…38 Food Network…28 7TWO…46 7mate...48 7flix…41 9Go!…40 9Gem...49 9Life…29 Your Money…53 One…39 Eleven…50 ABC News (was News 24)…47 ABC ME…51 NITV…55 Spree TV...42 TVSN…54 Prime7…66 WIN…67 NBN…69 Nine (regional)…43 Southern Cross...68 Seven (regional) (was GTS/BKN)…70 GTS/BKN...20 Imparja...21

Any Pay TV or Subscription TV eg. Foxtel, Fetch, Stan, Netflix, Quickflix, stations/services Amazon Prime Video, YouTube Premium/Red…60

Some other television station (please specify)

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Other streaming services Subscription or Pay TV streaming services BigPond Movies..21 Foxtel..1

Foxtel Now (was Foxtel Play)..5 Ozflix..26

Fetch..20 Google Play (Movies + TV)..23

Quickflix..17 iTunes (Movies + TV shows)..24

Netflix..19 Pay per sporting game Sports or event or season Streaming pass e.g. football, cricket, boxing, etc...25 Stan..14

Amazon Catch-Up TV Prime Video..38 (Already broadcast TV shows which can be watched later via the Internet using a computer or mobile device) YouTube Premium/Red (a paid service)..37 ABC iView..31

Foxtel On Demand On Demand (was Foxtel Anytime)..32

9Now..33

SBS On Demand..34

Tenplay..35

7plus..36 (was Plus7)

1/1 04/08/18

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Subscription and Pay TV services

through T-Box..4

from Telstra..2

from Optus..3

from Foxtel..1

from Foxtel Now (was Foxtel Play)..5

Some other way (please specify)..15

Fetch..20

Quickflix..17

Netflix..19

Stan..14

Amazon Prime Video..38

YouTube Premium/Red (a paid service)..37

Other subscription or Pay TV service (please specify)

1/1 04/08/18

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Service Providers

Direct from Fetch..1

iiNet..10

Optus..15

TPG..19

Other provider (e.g. Westnet, Adam, Internode, Dodo)..25

Access by

paid by me..2

A subscription paid by someone else..3

to a free version..4

A free trial or free subscription offer..5

1/1 05/08/17

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Music-streaming services

Amazon Music..56

Apple Music (excl. iTunes)..41

Deezer..42

Google Play Music..43

iHeartRadio..46

SoundCloud..51

Spotify..52

Tidal..53

TuneIn Radio..54

YouTube Music..55

1/1 30/06/18

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Listened to music from my own library, that is music I’ve bought from iTunes or copied from CDs etc..6 Apple Music listeners Listened to music from the Apple Music catalogue available by a monthly subscription to Apple Music..7

Listened to music from my own library, that is music I’ve bought from Google Play Music or copied from CDs etc..8 Google Play Music listeners Listened to music from the Google Play Music catalogue available by a monthly subscription to Google Play Music..9

Went to the general YouTube website or app to listen to music or watch a music video..10 YouTube Music listeners Used the YouTube Music streaming service..11

Access by

paid by me..2

A subscription paid by someone else..3

to a free version..4

A free trial..5

1/1 30/06/18

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traditional radio..1

Australian AM/FM radio station using car radio..2

digital (DAB+) radio..3

Australian radio station broadcast..4

overseas radio station broadcast..5 Streamed online, via an App or website using a phone, tablet or computer online only radio station..6

“catch-up” (non-live) radio podcast..7

Music-streaming service such as Spotify or Apple Music offering music via a free or paid-for subscription..8

Music available free online from websites and apps such as YouTube, SoundCloud, Vevo, etc...9

Music from my own library, including music bought from services such as iTunes or Google Play Music or music copied from CDs, that is stored on my computer, iPod, phone, tablet or the cloud..10

Radio station via a television..11

Radio played at an event, shopping centre, in-store, etc…12

Some other type of radio broadcast, program or content (please specify)

1/1 28/10/17

x:\systems\database\cards\docs\2500\2050.doc Radio Station Broadcasts X 3 PAGE 32 PAGE 33

Radio

Breakfast – 5.30am to 9am..A

Morning – 9am to noon..B

Early afternoon – noon to 4pm..C

Late afternoon – 4pm to 7pm..D

Evening – 7pm to midnight..E

Late night – midnight to 5.30am..F

1/1 13/1/96

x:\systems\database\cards\docs\1000\512.doc Radio - Times of the day listen X 6 PAGE 33 PAGE 34

Sydney AM Stations NSW Country AM Stations

ABC Radio Sydney 702 ...... 2302 ABC Radio Melbourne 774 ...... 3319 ABC News 630 (was NewsRadio) ...... 2315 ABC News (was NewsRadio) 1458 Newcastle . 2314 ABC Radio National 576 ...... 2318 ABC Radio National ...... 2318 2GB 873 ...... 2109 ABC Regional AM Radio ...... 2305 2KY (Sky Sports Radio) 1017...... 2114 2AY 1494 Albury, Wodonga ...... 2104 2SM 1269 ...... 2102 2BH 567 Broken Hill ...... 2143 2UE (Talking Lifestyle) 954 ...... 2127 2BS Gold 1503 Bathurst ...... 2136 Macquarie Sports Radio ...... 2145 2DU 1251 Dubbo ...... 2107 Magic 2CH 1170 ...... 2105 2EC 765 Bega, Bateman’s Bay ...... 2108 SBS Radio AM ...... 2317 2GN 1368 Goulburn ...... 2111 2HD 1143 Newcastle ...... 2113 Sydney FM Stations 2LF 1350 Young ...... 2115

2LT 900 Lithgow ...... 2116 ABC Classic FM 92.9 ...... 2401 2MG 1449 Mudgee, Central Tablelands ...... 2118 Triple J 105.7 ...... 2406 2MO 1080 Gunnedah ...... 2120 2Day Hit 104.1 ...... 2201 2NM 981 Muswellbrook ...... 2134 C91.3 ...... 2255 2PK 1404 Parkes ...... 2122 The Edge 96.ONE 96.1 ...... 2206 2QN 1521 AM Deniliquin ...... 2101 KIIS 1065 ...... 2227 2RE 1557 Taree ...... 2123 Nova 96.9 ...... 2253 2RG 963 Griffith, Riverina MIA ...... 2124 SBS Radio FM ...... 2405 2ST 999 Nowra, Shoalhaven ...... 2125 Smooth 95.3 ...... 2242 2TM 1287 Tamworth ...... 2126 Triple M 104.9 ...... 2237 2WG 1152 Wagga Wagga, Riverina ...... 2129 WSFM 101.7 ...... 2205 2XL 918 Cooma, Snowy Mountains ...... 2130 Sydney Community Radio 3NE (Solid Gold) 1566 Wangaratta ...... 3141 Easy Listening 531 Pt. Macquarie ...... 2117 2CCR 90.5 FM ...... 2608 Radio 1089 Orange ...... 2112 2GLF 89.3 ...... 2610 RSN Racing & Sport 1260 Shepparton ...... 3142 2MCR 100.3 ...... 2614 SBS Radio AM ...... 2316 2NBC 90.1 ...... 2617 Triple M 963 AM Griffith, Riverina MIA ...... 2140 2OOOFM 98.5 ...... 2601 Triple M 1152 AM Wagga Wagga, Riverina .. 2132 2RDJ 88.1 ...... 2623 2RRR 88.5 ...... 2626 2SER 107.3 ...... 2627 2SSR 99.7 ...... 2628 Eastside Radio 89.7 ...... 2636 FBi 94.5 FM ...... 2644 Fine Music 102.5 ...... 2612 FM99.3 (2NSB) ...... 2619 Hawkesbury Radio 89.9 ...... 2640 Highland FM 107.1 ...... 2637 Hope 103.2 (2CBA) ...... 2605 Radio 2Moro 1620 AM ...... 2504 Radio Northern Beaches 88.7, 90.3 ..... 2616 Radio Skidrow 88.9 ...... 2624 RPH Print Radio (2RPH) 1224 AM ...... 2501 SWR FM 99.9 ...... 2629 Triple H 100.1 ...... 2639 Wow FM 100.7 ...... 2634

1/1 05/05/18

x:\systems\database\cards\docs\1000\553.doc Radio Station - Sth NSW/ACT B 94 PAGE 34 PAGE 35

NSW Country FM Stations NSW Country Community Radio

ABC Classic FM ...... 2401 2MCE 92.3 Bathurst ...... 2613 ABC News (was NewsRadio) ...... 1322 2MIA FM 95.1 Griffith ...... 2615 ABC Radio National FM ...... 2403 2NURFM 103.7 Newcastle ...... 2620 ABC Regional FM Radio ...... 2404 2WAY-FM 103.9 Pt. Macquarie ...... 2632 Triple J ...... 2406 Coast fm963 (2CCC) 96.3 Gosford ...... 2607 2CO FM 106.5 Albury, Wodonga ...... 2409 FM 107.1 Two AAA (2AAA) Wagga Wagga ...... 2602 2GO 107.7 Gosford, Central Coast ...... 2203 FM 107.5 (2OCB) Orange ...... 2622 2GZ 105.1 Orange, Central West ...... 2251 Highland FM 107.1 (2WKT) Bowral ...... 2633 2MC FM 100.7 & 106.7 Mid North Coast ...... 2246 Rhema FM 103.5 (2CCB) Orange ...... 2606 2ST ...... 2254 Ten73 Border FM (2REM) 107.3 Albury, Wodonga .... 2625 3SR FM 95.3 Shepparton, Goulburn Valley .... 3258 Triple U FM 104.5 Nowra...... 2630 B-Rock FM 99.3 Bathurst ...... 2207 Vox FM 106.9 Wollongong ...... 2631 Eagle FM 93.5 Goulburn ...... 2210 Valley FM 97.9 (2LVR) Forbes ...... 2611 Edge FM 93.3 Mt Beauty ...... 2267 Edge FM 102.1 Wangaratta ...... 3243 ACT AM/FM Stations

Edge FM 102.5 Deniliquin ...... 2209 ABC Radio Canberra 666 ...... 1321 FM929 Tamworth ...... 2218 ABC News 103.9 (was NewsRadio) Canberra ...... 1322 Hill FM 106.9 Broken Hill ...... 2222 ABC Radio National 846 Canberra ...... 1320 Hit 93.1 Riverina ...... 2269 2CA 1053 Canberra ...... 1138 Hit 93.5 Dubbo ...... 2249 2CC 1206 Canberra...... 1139 Hit 99.7 Riverina MIA ...... 2270 2KY (Sky Sports Radio) 1008 Canberra ...... 2114 Hit 104.9 The Border ...... 2268 Hit 104.7 Canberra ...... 2213 Hit 105.5 Coffs Harbour ...... 2276 Mix 106.3 Canberra ...... 2226 Hit 105.9 Central West ...... 2273

Hit 106.9 Newcastle ...... 2274 ACT Community Radio Hit Mid North Coast 102.3 & 105.1 ...... 2250 i98 FM 98.1 Wollongong ...... 2223 ArtSound FM 92.7 Canberra...... 1644 Kiss FM 95.3 Lithgow ...... 2224 Radio 1RPH 1125 Canberra ...... 1502 KO FM 102.9 Newcastle ...... 2204 Max FM 107.3 Taree ...... 2225 Digital Only Stations NewFM 105.3 Newcastle ...... 2228 Please include all listening via DAB+ radio, computer, NXFM 106.9 Newcastle ...... 2230 phone, tablet or TV. Power FM ...... 2231 QBN-FM 96.7 Queanbeyan ...... 2232 Buddha Hits ...... 2720 Radio FM 88 ...... 2217 Coles Radio ...... 2722 Real FM 93.1 Mudgee ...... 2233 Double J...... 2721 The River 105.7 The Border ...... 2215 Easy Hits...... 2725 Rok FM 95.5 Parkes ...... 2234 Koffee ...... 2724 SBS Radio FM ...... 2405 Old Skool Hits ...... 2726 Sea Hit 101.3 FM Gosford, Central Coast ...... 2236 Triple M Classic Rock ...... 2729 Star 93.1 Riverina ...... 2284 Triple M Country ...... 2730 Star 93.5 Dubbo ...... 2278 Triple M Greatest Hits ...... 2728 Star 99.7 Riverina MIA ...... 2283 Triple M Modern...... 2727 Star 104.5 Central Coast ...... 2281

Star 104.9 The Border ...... 2282

Star 105.9 Central West ...... 2280 Some other radio station (please specify) Star Mid North Coast 102.3 & 105.1 ...... 2279 Triple G 97.5 Gunnedah ...... 2202 Triple M 95.3 Shepparton, Goulburn Valley .... 3258 Triple M 105.1 Central West, Orange ...... 2275 Triple M 105.7 The Border ...... 2271 Triple M Mid North Coast 100.7 & 106.7 ...... 2266 Wave FM 96.5 Wollongong ...... 2238 Zoo FM ...... 2239

1/1 05/05/18 x:\systems\database\cards\docs\1000\553.doc Radio Station - Sth NSW/ACT B 94 PAGE 35 PAGE 36

Seen at the cinema or drive-in

Venom..593 Tag..572 Superfly..578 Spy Who Dumped Me..577 Skyscraper..576

Sicario: Day of the Soldado (not original Sicario film)..571 Show Dogs..570 Searching..592

The Predator (2018 film)..591

Ocean’s 8 (not previous Ocean’s films)..562 The Nun..587

Mission: Impossible – Fallout (not previous Mission: Impossible films)..575 Mile 22..586 The Meg..585

Mamma Mia! Here We Go Again (not original Mamma Mia! film)..574

Jurassic World: Fallen Kingdom (not original Jurassic World film)..569

Johnny English Strikes Again (not previous Johnny English films)..590

The Incredibles 2 (not original The Incredibles film)..568 House with a Clock in its Walls..589 Hotel Transylvania 3: Summer Vacation (not previous Hotel Transylvania films)..567 Happytime Murders..584

The Equalizer 2 (not original The Equalizer film)..573 Darkest Minds..583 Crazy Rich Asians..582 Christopher Robin..588 Book Club..581 BlacKkKlansman..580 Ant-Man and the Wasp..566 Adrift..565

2/2 29/09/18

x:\systems\database\cards\docs\1000\529.doc Cinema Going X 92 PAGE 36 PAGE 37

Last time accessed Internet

In the last 7 days..1

In the last 4 weeks..2

In the last 12 months..3

More than 12 months ago..4

Never..5

1/1 5/5/07

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Online Survey Research Panels

Your Voice..14 What’s Cooking Australia?..33 WhatDoYouThink.com.au (WDYT)..13 Valued Opinions..12 Toluna..11 Surveyvillage..32 Survey Monkey..22 Survey Choice..21 Stable SoapBox..31 SpiderMetrix.com..30 RewardsCentral..10

Purkle (was Nine Rewards)..17 Pureprofile..8 Panel Station..20 OpinionWorld..19 Opinions Paid..18 Octopus Group..29 Nine Nation..28 MyView..7 MySurvey..15 MyOpinions..6 LiveTribe..16 IRI-Aztec Shopper Panel..27 Homescan..26 Hiving..25 GlobalTestMarket..3 CashCrate..24 BlokeVote..23 Other (please specify) 2/2 07/01/17

x:\systems\database\cards\docs\2000\1964.doc Online Survey Research Panels X 7 PAGE 38 PAGE 39

73 74

75 76

77 78

1/1 29/09/18 NOT ACT/NT/TAS

x:\systems\database\cards\docs\2000\1991.doc Catalogues_2 X 19 PAGE 39 PAGE 40

Service Providers

Adam…4 Aldi Mobile..36 Amaysim..5 Belong..27 Boost..6 Coles Mobile..41 Dodo..8 Exetel..9 Foxtel..26 iiNet..10 Internode..11 iPrimus..12 Kogan..44 Lebara..13 Lycamobile..45 MyRepublic..46 Optus..15 Southern Phone..17 Telstra..18 TPG..19 TransACT..20 Vaya..42 Virgin..21 Vodafone..22 Westnet..23 Woolworths Mobile..43 Other provider (please specify)

1/1 05/05/18

x:\systems\database\cards\docs\2500\2037.doc Service providers X 4 PAGE 40 PAGE 41

Who pays for the service

I pay all or most of it..11

I pay through my own/family business (using an ABN)..12

My employer pays it..13

Someone else (partner, family, friend) pays most of it..14

1/1 17/11/12

Pre-paid or Billed plan

you pay in advance, and recharge when your credit is low or about to expire, either; Pre-paid automatically by direct debit or manually via voucher, online, SMS, phone call, etc...4

the bill does not include a cost for the phone Billed plan (i.e. a SIM only plan)..7 (you get a bill each month including any additional usage) the bill does include a cost for the phone..6

1/1 07/01/17

x:\systems\database\cards\docs\2500\2035.doc Who pays for the service/Post-Paid_Pre-Paid X 6 PAGE 41 PAGE 42

Internet connections at HOME

ADSL Broadband..1

Cable Broadband..2

NBN (including Sky Muster)..3

Satellite Broadband..4

USB modem/dongle..5

Portable WiFi modem..6

SIM card (inserted into a tablet or laptop)..7

Mobile phone..9

Some other (please specify)

Internet connections when OUT AND ABOUT

USB modem/dongle..5

Portable WiFi modem..6

SIM card (inserted into a tablet or laptop)..7

Mobile phone..9

Telstra Air..13

Free/Public WiFi..11

Friends or families WiFi..12

Some other (please specify)

1/1 x:\systems\database\cards\docs\2500\2036.doc Modems X 4 03/06/17 PAGE 42 PAGE 43

Who pays for the service

I pay all or most of it..11

I pay through my own/family business (using an ABN)..12

My employer pays it..13

Someone else (partner, family, friend) pays most of it..14

1/1 17/11/12

Pre-paid or Billed plan

Pre-paid − you pay in advance, and recharge when your credit is low or about to expire, either; automatically by direct debit or manually via voucher, online, SMS, phone call, etc...4

Billed plan − you get a bill each month based on your plan plus any additional usage..5

1/1 25/06/16

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Goals in Life

An exciting life: A stimulating, active life..T

A secure life: Making certain that all basic needs and expenses are provided for..S

An important life: A life of achievement that brings me respect and recognition..R

A family life: A life completely centred on my family..Q

A prosperous life: Having a good life and being able to afford the "good" things in life..P

2/4

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Social Issues and Trends

Very progressive..T

Somewhat progressive..S

Middle of the road..R

Somewhat traditional..Q

Very traditional..P

2/2

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September 27, 2018

Roy Morgan is currently undertaking a major study into the finance and banking sector.

The following questions are asked in order to help the banking and finance sector improve the level of service that they are currently offering their customers. In order to do so it is important to determine the level of usage of banks and financial institutions and people’s opinion of them.

Any responses that you make will be strictly confidential and will be used to compile statistical information only.

Thank you for your assistance.

Yours sincerely,

Gary C. Morgan,

EXECUTIVE CHAIRMAN.

A.B.N. 91 007 092 944 I Head Office: Tonic House: 386 Flinders Lane, Melbourne Vic 3000 I Telephone: +61 (3) 9629 6888 I www.roymorgan.com PAGE 49 PAGE 50

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Financial institutions

Westpac..29 UBank..290 TIO..187 Suncorp Bank..43 St. George Bank..55 RAMS..730 RACV..184 Qudos Bank..774 NRMA..40 Newcastle Permanent Building Society..54 National Australia Bank (nab)..22 ME Bank (Members Equity)..35 Macquarie..20 Liberty Financial..718 Latitude Financial Services..773 ING (Direct)..4 IMB Bank..772 HSBC..19 HomeSide..30 Heritage Bank..731 Greater Bank..775 Esanda..94 CUA..111 Commonwealth Bank..13 Citibank..12 Bendigo Bank..77 BankWest..25 Bank SA..27 Bank of Queensland..6 Bank of Melbourne..292 Aussie..164 ANZ..1 AMP..179 Adelaide Bank..84 Any credit union (please specify)..131 Some other bank (please specify)..123 Some other building society (please specify)..82 Some other (please specify)

2/2 06/01/18

x:\systems\database\cards\docs\1000\528.doc Home Loan Intention - Financial Institutions X 22 PAGE 51 PAGE 52 Types of insurance

Travel insurance Cover costs such as lost or stolen luggage, medical emergencies, accidents (not part of credit cards) or cancellations when travelling..35

Pet insurance Covers the veterinary bills related to pets..34

Funeral insurance Pays out a lump sum to cover the cost of a funeral..33

Business insurance Including equipment, partnership, professional indemnity, other, etc…25

Loan insurance Protects personal home and mortgage loans if unable to meet repayments due to serious illness or injury..24

Trauma or critical Pays out a lump sum in the event of serious illness e.g. cancer, heart attack, injury insurance stroke, etc...23

Accidental death Pays out a lump sum for death or disability caused by an accident..22 insurance Pays out a lump sum if totally and permanently disabled (could be included in Disability insurance your superannuation)..21

Income protection Provides an income if unable to work due to serious illness or injury insurance (could be included in superannuation)..20

Life insurance Pays out a lump sum at death (could be included in your superannuation)..14

Hospital and extras cover at one company e.g. optical, dental, physio, etc...11 Private health insurance Hospital cover..12 (not Medicare) Extras cover e.g. optical, dental, physio, etc...13

Combined Building & Contents at one company..4 Contents ie. contents inside the house e.g. tables, chairs, T.V’s etc...5

Building ie. the house walls, roof, etc...6 Household and property insurance Valuable items over and above normal contents policy e.g. musical instruments, jewellery, electronic equipment, paintings etc…7 Landlord (including strata title) for investment properties; can include protection against loss of rent and tenant damage..10

Boat insurance Against property loss, fire or damage to your boat..32

Caravan, trailer or Against property loss, fire or damage to your caravan/trailer/motorhome..31 motorhome insurance Compulsory third party (CTP) green slip insurance..28 Motorcycle or Third party property or fire and theft, covers only damage to other vehicles or scooter insurance property; or fire and theft of your motorcycle/scooter..29 Comprehensive, covers damage to your motorcycle/scooter and other vehicles..30 Compulsory third party (CTP) green slip insurance..1 Third party property or fire and theft, covers only damage to other vehicles or Car insurance property; or fire and theft of your car..2 Comprehensive, covers damage to your car and other vehicles..3

Public Liability insurance..26

2/2 Other types of insurance (please specify) 01/09/18

x:\systems\database\cards\docs\2000\1748.doc Insurance types - NSW N 4 PAGE 52 PAGE 53 Insurance Companies

1300 Insurance..779 CommInsure..711 OnePath..499 AAMI..501 Commonwealth Bank..13 People’s Choice ACA Health..701 COTA (Council on the Ageing)..613 Credit Union..721 ACE Insurance..702 Credit Union Australia (CUA)..111 Peoplecare..722 Adelaide Bank..84 Defence Health..636 Pet Insurance Australia..785 AHM (Australian Health Defence Service Homes Petplan..786 Management)..607 Insurance (DVA)..617 Phoenix Health Fund..723 AIA Australia..558 Elders..34 Police Health..769 Allianz..587 Esanda..94 Progressive Direct..724 Allianz Global Assistance..749 First State Super Prudential..364 American Express..182 (NSW Government)..462 Qantas Assure..789 AMP..179 Frank Insurance..761 QBE..572 ANSVAR..561 GESB..763 QLD Country Health..660 ANZ..1 GIO..330 QSuper..486 AON..464 GMF Health..625 Qudos Bank..774 APIA (Australian GMHBA..531 R&T Health Fund Pensioners Insurance)..668 Govt. Employees Health (Rail & Transport)..641 Army Health Fund (GEHF)..627 RAA..539 Benefits Scheme..595 Grand United (GU Health)..628 RAC..264 Arthur J Gallagher..753 Guardian Insurance..782 RACQ..265 ASGARD..394 Guild Insurance..629 RACT..533 Asteron..445 HBA..535 RACV..184 Aussie..164 HBF (Hospital Benefits Fund)..536 Real Insurance..659 Australia Post..754 HCF..334 REST Super..455 Australian Alliance Health Partners..630 RSPCA..787 Insurance (AAI)..519 Health.com.au..764 SGIC (SA)..371 Australian Pensioners HESTA..452 SGIO (WA)..524 Insurance (APIA)..549 HIF (Health Insurance Fund)..538 Shannons..646 Australian Seniors Hollard Insurance..715 SIO (VIC)..502 Insurance Agency..705 HOSTPLUS..453 St. George..55 Australian Unity..311 HSBC..19 St. Lukes..579 AustralianSuper..469 ING Australia..331 Suncorp Insurance..743 AXA..53 Insuranceline..667 Sunsuper..458 Bank of Melbourne..292 InsureMyRide..783 Swann Insurance..648 Bank of Queensland..6 IOOF..339 TAL..737 Bank SA..27 Just Car Insurance..633 TUH (Teachers Union Health)..580 BankWest..25 Kogan Insurance..794 Teachers Health..665 Bendigo Bank..77 Latitude Financial Services..773 Terri Scheer..672 Beyond Bank Australia..747 Latrobe Health Services..634 TIO..187 Big Sky Building Society..751 Lumley Insurance..547 Tower..377 Bingle..663 Macquarie..20 Toyota Financial Services..226 BT..8 Manchester Unity..348 UniSuper..494 Budget Direct..608 Marsh (Marsh & McLennan)..637 Vero..652 Bupa..729 MBF..508 Virgin Money..249 Cbus..451 ME Bank (Members Equity)..35 Wesfarmers Federation..575 CBHS..653 Medibank Private..551 Western QBE..649 CCI (Catholic Church Insurances)..610 Mildura District Westfund..650 CGU..569 Hospital Fund..638 Westpac..29 CIC..515 MLC..350 WFI..736 CIL Insurance..780 Mutual Community (NHSA)..556 Woolworths..291 Citibank..12 MyState Bank..752 Youi..676 ClearView..444 National Australia Bank (nab)..22 Zurich..383 Club Marine..781 Nautilus Marine..784 Travel Agent..788 Coles..251 Navy Health..639 Some other superannuation Colonial First State..321 NIB..509 fund (please specify)..699 Combined Insurance..612 NRMA..40 Some other (please specify)

1/1 05/05/18 x:\systems\database\cards\docs\2000\1519.doc Insurance - Companies X 1 PAGE 53 PAGE 54

Annual or monthly insurance premium (Just say letter after your answer)

Less than $100 a year ...... (Less than $9 a month)..Q

$100 – $249 a year ...... ($9 – $20 a month)..H

$250 – $349 a year ...... ($21 – $29 a month)..W

$350 – $499 a year ...... ($30 – $41 a month)..F

$500 – $749 a year ...... ($42 – $62 a month)..E

$750 – $999 a year ...... ($63 – $82 a month)..R

$1,000 – $1,499 a year ...... ($83 – $124 a month)..T

$1,500 – $1,999 a year ...... ($125 – $166 a month)..Y

$2,000 – $2,499 a year ...... ($167 – $207 a month)..U

$2,500 – $2,999 a year ...... ($208 – $249 a month)..I

$3,000 – $3,999 a year ...... ($250 – $332 a month)..C

$4,000 – $4,999 a year ...... ($333 – $416 a month)..P

$5,000 – $5,999 a year ...... ($417 – $499 a month)..A

$6,000 – $6,999 a year ...... ($500 – $582 a month)..S

$7,000 or more a year ...... ($583 or more a month)..D

1/1 1/10/05

x:\systems\database\cards\docs\2000\1745.doc Insurance- Premium X 4 PAGE 54 PAGE 55

Who you obtained insurance from

Went in person to the company branch..27 Called the company’s telephone number..22 From an Purchased online via the company’s website..23 insurance company directly Purchased online using an app on a mobile phone or tablet..30 Some other..28

Adelaide Bank..2

ANZ..3

BankWest..4

Bank of Melbourne..29 Bank of Queensland..5 From a bank/ Bendigo Bank..6 financial institution directly Commonwealth Bank..7 National Australia Bank (nab)..8 St. George..9 Westpac..10 Some other..21

Through an insurance broker or agent..12 Through an intermediary website for comparing products/premiums (eg. iselect, moneytime, ozecover, infochoice) or used an online broker..24 Through a financial planner/adviser who works for a financial institution..13 Through an independent financial planner/adviser..14 Through my employer (do not include WorkCover)..25 Through my employer as part of my superannuation plan..26 Through an accountant..16 Through a mortgage provider..18 In store where purchased..19 Via car dealer..20 Some other way (please specify)

1/1 24/09/16

"x:\systems\database\cards\docs\2000\1746.doc Insurance - Who you obtained X 4" PAGE 55 PAGE 56

Satisfaction scale

Very dissatisfied..1

Fairly dissatisfied..2

Neither satisfied nor dissatisfied..3

Fairly satisfied..4

Very satisfied..5

2/2 07/01/12

x:\systems\database\cards\docs\1000\748.doc Insurance - Satisfaction X 9 PAGE 56 PAGE 57

Insurance renewal

Changed from previous company..1

Without approaching any other companies (i.e. without seeking quotes on the Internet, by phone, at a branch or from a broker, etc.)..2 Renewed with the same company After approaching other companies (i.e. including seeking quotes on the Internet, by phone, at a branch or from a broker, etc.)..3

Took out that insurance for the first time..4

1/1 3/10/09

x:\systems\database\cards\docs\2000\1521.doc InsuranceShort - Renewal X 1 PAGE 57 PAGE 58

Reasons changed/approached companies

Change in family circumstances (pregnancy, birth, death, etc)..23

Change in marital status (married/partnered, widowed, divorced, separated, remarried, etc)..24

Change in employment status (started working, returned to studies, stopped working/unemployed, retired, etc)..25

Moved job/changed employer..21

Recommended by my adviser/broker..20

Recommended by a family member, friend or work colleague..26

New/different vehicle..19

Change to property/contents covered..18

Offered a product/policy which was just as good or better..17

Pay-by-the month facility..16

Bad claims experience..15

Insurer’s service provider (eg. hospital, repair centre, dentist, optician, etc) gave poor service..28

Insurer gave poor customer service (eg. hard to reach, didn’t understand my situation, made errors with the premiums or policy documents, etc)..27

Always shop around..13

Renewal price higher than last year..12

Better price/premium..10

Some other reason (please specify)

2/2 28/6/08

x:\systems\database\cards\docs\1000\745.doc Insurance-Reasons changed/approached X 11 PAGE 58 PAGE 59 Insurance Companies

1300 Insurance..779 CommInsure..711 OnePath..499 AAMI..501 Commonwealth Bank..13 People’s Choice ACA Health..701 COTA (Council on the Ageing)..613 Credit Union..721 ACE Insurance..702 Credit Union Australia (CUA)..111 Peoplecare..722 Adelaide Bank..84 Defence Health..636 Pet Insurance Australia..785 AHM (Australian Health Defence Service Homes Petplan..786 Management)..607 Insurance (DVA)..617 Phoenix Health Fund..723 AIA Australia..558 Elders..34 Police Health..769 Allianz..587 Esanda..94 Progressive Direct..724 Allianz Global Assistance..749 First State Super Prudential..364 American Express..182 (NSW Government)..462 Qantas Assure..789 AMP..179 Frank Insurance..761 QBE..572 ANSVAR..561 GESB..763 QLD Country Health..660 ANZ..1 GIO..330 QSuper..486 AON..464 GMF Health..625 Qudos Bank..774 APIA (Australian GMHBA..531 R&T Health Fund Pensioners Insurance)..668 Govt. Employees Health (Rail & Transport)..641 Army Health Fund (GEHF)..627 RAA..539 Benefits Scheme..595 Grand United (GU Health)..628 RAC..264 Arthur J Gallagher..753 Guardian Insurance..782 RACQ..265 ASGARD..394 Guild Insurance..629 RACT..533 Asteron..445 HBA..535 RACV..184 Aussie..164 HBF (Hospital Benefits Fund)..536 Real Insurance..659 Australia Post..754 HCF..334 REST Super..455 Australian Alliance Health Partners..630 RSPCA..787 Insurance (AAI)..519 Health.com.au..764 SGIC (SA)..371 Australian Pensioners HESTA..452 SGIO (WA)..524 Insurance (APIA)..549 HIF (Health Insurance Fund)..538 Shannons..646 Australian Seniors Hollard Insurance..715 SIO (VIC)..502 Insurance Agency..705 HOSTPLUS..453 St. George..55 Australian Unity..311 HSBC..19 St. Lukes..579 AustralianSuper..469 ING Australia..331 Suncorp Insurance..743 AXA..53 Insuranceline..667 Sunsuper..458 Bank of Melbourne..292 InsureMyRide..783 Swann Insurance..648 Bank of Queensland..6 IOOF..339 TAL..737 Bank SA..27 Just Car Insurance..633 TUH (Teachers Union Health)..580 BankWest..25 Kogan Insurance..794 Teachers Health..665 Bendigo Bank..77 Latitude Financial Services..773 Terri Scheer..672 Beyond Bank Australia..747 Latrobe Health Services..634 TIO..187 Big Sky Building Society..751 Lumley Insurance..547 Tower..377 Bingle..663 Macquarie..20 Toyota Financial Services..226 BT..8 Manchester Unity..348 UniSuper..494 Budget Direct..608 Marsh (Marsh & McLennan)..637 Vero..652 Bupa..729 MBF..508 Virgin Money..249 Cbus..451 ME Bank (Members Equity)..35 Wesfarmers Federation..575 CBHS..653 Medibank Private..551 Western QBE..649 CCI (Catholic Church Insurances)..610 Mildura District Westfund..650 CGU..569 Hospital Fund..638 Westpac..29 CIC..515 MLC..350 WFI..736 CIL Insurance..780 Mutual Community (NHSA)..556 Woolworths..291 Citibank..12 MyState Bank..752 Youi..676 ClearView..444 National Australia Bank (nab)..22 Zurich..383 Club Marine..781 Nautilus Marine..784 Travel Agent..788 Coles..251 Navy Health..639 Some other superannuation Colonial First State..321 NIB..509 fund (please specify)..699 Combined Insurance..612 NRMA..40 Some other (please specify)

1/1 05/05/18 x:\systems\database\cards\docs\2000\1519.doc Insurance - Companies X 1 PAGE 59 PAGE 60

How likely to renew

Not likely at all..1

Not very likely..2

Fairly likely..3

Very likely..4

Extremely likely..5

Intention in the next 12 months

Will switch to another company..1

Will cancel my policy..2

Other..3

2/2 02/06/12

x:\systems\database\cards\docs\2500\2025.doc Insurance - Renewal likeliness/Intention X 2 PAGE 60 PAGE 61

Satisfaction scale

Very dissatisfied..1

Fairly dissatisfied..2

Neither satisfied nor dissatisfied..3

Fairly satisfied..4

Very satisfied..5

Claim is still in progress..6

2/2 24/09/16

x:\systems\database\cards\docs\2500\2064.doc Insurance Claim - Satisfaction X 3 PAGE 61 PAGE 62

INTENTIONALLY LEFT BLANK

x:\systems\database\cards\docs\2000\1987.doc Clear X 4 PAGE 62 PAGE 63

Examples of types of accounts you may have:

• Regular Savings Account

• Transaction Account

• Cheque Account

• Passbook Account

• Savings Investment Account

• Christmas Club Account

• Term Deposit

• Bonus Interest or Reward-Based Account

• High Interest Online Account

• Deeming or Pensioner Account

• Mortgage Offset or Loan Offset Account

• Cash Management Account

• Share Trading Deposit Account

• Money Market Account

• Foreign Currency Account

• Other Savings Account

Excluding all loans, lines of credit, credit cards, superannuation and managed investments

28/07/12

x:\systems\database\cards\docs\1500\1395.doc Bank Accounts - Examples you have X 5 PAGE 63 PAGE 64

Banks Credit Unions Westpac..29 Bank SA..27 WAW..162 Victoria Teachers Mutual Bank..735 Bank of Us..791 Victoria Teachers (VTU)..64 UBank..290 Bank of Queensland..6 Teachers Credit Union..726 TIO..187 Bank of Melbourne..292 Sydney Credit (SCU)..147 Teachers Mutual Bank..734 Bank First..795 Summerland..217 Suncorp Bank..43 Bank Australia..757 Southern Cross..214 St. George..55 Auswide Bank..756 Queenslanders Credit Union..79 Service One Alliance Bank..770 Australian Military Bank..776 Queensland Teachers'..112 Rural Bank..725 Arab Bank Australia..33 Queensland Country..208 The Rock..186 ANZ..1 Qantas..102 Regional Australia Bank..778 AMP..179 Police Credit Union (SA & NT)..141 RACQ Bank..790 Adelaide Bank..84 Police Credit Union (NSW)..105 RaboDirect..748 Some other bank Police Association Credit (VIC)..119 Rabobank..36 (please specify)..123 Police & Nurses (WA)..121 Qudos Bank..774 People’s Choice Credit Union..721 QTMB (QT Mutual Bank)..733 Orange Credit Union..768 QBank..777 Building Societies Northern Inland (NSW)..205 Police Bank..746 Newcastle Permanent..54 MyState Financial..288 P&N Bank..740 Maitland Mutual..192 Macarthur..203 National Australia Bank (nab)..22 IMB..52 Illawarra Credit Union..153 MyState Bank..752 Heritage..41 Hunter United..202 ME Bank (Members Equity)..35 Greater..51 Horizon..201 Macquarie..20 Big Sky..751 Holiday Coast..96 ING (Direct)..4 B&E (Bass & Equitable)..81 Goulburn Murray..158 IMB Bank..772 Some other building society ECU (Electricity Credit)..68 Hume Bank..750 (please specify)..82 Defence Force Credit (Defcredit)..167 HSBC..19 Credit Union SA..714 Heritage Bank..731 Credit Union Australia (CUA)..111 Greater Bank..775 Community First..151 G&C Mutual Bank..762 Community Alliance..712 Endeavour Mutual Bank..792 Coastline..62 Deutsche Bank..14 Capricornian..61 Defence Bank..732 Bananacoast Community..56 CommSec..738 Australian Defence..149 Commonwealth Bank..13 Some other credit union Citibank..12 (please specify)..131 Beyond Bank Australia..747 Bendigo Bank..77 Other Finance Companies BDCU Alliance Bank..759 RAMS..730 BankWest..25 BankVic..745 Bankmecu..706

2/2 05/05/18

"x:\systems\database\cards\docs\2000\1888.doc Bank Accounts - Banks/BS/CU X 4" PAGE 64 PAGE 65

Satisfaction scale

Very dissatisfied..1

Fairly dissatisfied..2

Neither satisfied nor dissatisfied..3

Fairly satisfied..4

Very satisfied..5

2/2 3/10/92 x:\systems\database\cards\docs\500\78.doc Bank Accounts - Satisfaction Scale X 6 PAGE 65 Account Names – Banks AUSWIDE BANKWEST Please see Bendigo and Adelaide Bank list Bonus Plus Account..970 Complete Account..200 Cash Management Account..971 FeeSaver/Retirement Advantage..202 Christmas Club..972 Gold Cash Management Account..203 AMP Mortgage Muncher 100% Offset Gold/Online Term Deposit..204 Access/eASYTransact Account..124 Account..973 Hero..205 AMP First..127 Pension Friendly Account..974 Instant/Bonus Saver Account..206 Cash Manager/eASYCash Account..120 Term Deposit..976 Kids Bonus Saver/Children/ First Home Saver Account..126 Today’s Choice/Options Account..977 Teen Savings Account..207 Notice Account..128 Today’s net$aver..997 Lite Transaction/Lite Direct..208 Offset Deposit Account..122 Young Achiever's Account..978 Offset Account/Mortgage Shredder/ Saver/eASYSaver Account..121 Other account (please specify) Easy Doc Offset..210 Term Deposit..123 Regular Saver/Dream Saver/ Other account (please specify) BANK OF QUEENSLAND Solid Gold Saver..211 Bonus Interest Savings Account..180 Rewards Transaction Account..217 ANZ Cash Management Account..181 Smart eSaver..216 ANZ One..130 Day2Day Plus Account..189 Student Account..212 ANZ V2 ..141 Easy/Premier Term Investment/ TeleNet Saver..213 Access Advantage..131 Bond Account..182 Zero..214 Access Basic..145 Mortgage Offset Account..183 Other account (please specify) Advanced Notice Term Deposit..146 Pension Plus Account..184 PAGE 66 PAGE 66 Cash Investment Account..134 Reverse Charges Account..185 BEYOND BANK AUSTRALIA Everyday Visa Debit..135 Ultimate Account..186 Access Savings Account..640 Home Loan Interest Saver (Offset)..136 WebSavings Account..187 All-In-One/Mortgage Offset Account..641 Online Saver..137 Other account (please specify) Bonus Saver Account..643 Passbook Savings..138 BU Account..644 Pensioner Advantage/ BANK AUSTRALIA/BANKMECU Cash Management Account..645 Deeming Account..132 Access Account..720 Christmas Club Account..646 Premium Cash Management Deeming Account..721 Everyday Account..654 Account..133 Mortgage Offset Account..722 Junior Saver Account..647 Progress Saver..139 Cyber Saver®..723 monEsaver Internet Savings Account..648 Term Deposit..140 Cash Management..724 Retirement Account..649 Other account (please specify) Christmas Club..725 Term Deposit..650 Incentive Saver..726 Other account (please specify) AUSTRALIAN MILITARY BANK mySaver..727 Access Account..600 Term Deposit..728 CITIBANK Cadet Plus/Children/Junior Account..601 Other account (please specify) Cash Management Account..250 Cash Management Account..602 Dual/Multi Currency Account..251 Christmas Club Account..603 BENDIGO AND ADELAIDE BANK Online Cash Manager..252 Deeming Access Account..608 Cash Management Account..230 Online Saver..258 100% Offset Account..609 Cheque Account..238 Plus Linked Savings Account..253 Star Saver Direct/ Christmas Club Account..231 Plus Transaction Account..254 Recruit Saver Account..604 Mortgage Saver Account..233 Term Deposit..255 Term Deposit Account..605 Our Community Account..239 Ultimate Saver..257 Other account (please specify) Passbook Account..234 Other account (please specify) Retirement Account..235 Please see Victorian Teachers Mutual Bank list Term Deposit..236 Please see St. George list Ultimate/Everyday Bank Account..232 Please see B&E list under Building Societies Other account (please specify)

x:\systems\database\cards\docs\2000\1980.doc Account names - Banks X 5

COMMSEC HERITAGE BANK MACQUARIE Cash Account/Investment Account..305 Cash Management Account..860 Cash Management Account..370 CDIA/Commonwealth Christmas Club Account..861 Cash XL High Interest Online Account..374 Direct Investment Account..307 Loan Offset/Mortgage Crusher..862 Prime Cash Account..371 Other account (please specify) Money Manager Account..871 Term Deposit..372 [email protected] Other account (please specify) COMMONWEALTH BANK Pension Plus Account..864 AwardSaver..270 Simply Access Account..866 ME BANK Cash Investment Account..271 Simply Savings Account..867 Everyday Transaction Account..396 Cash Management Call Account..272 Target Bonus..868 First Home Saver Account..395 Complete Access..282 Term Deposit..869 InterestME Savings Account..390 CDIA/Commonwealth Other account (please specify) Online Savings Account..391 Direct Investment Account..273 Term Deposit..392 First Home Saver Account..281 HUME BANK Ultimate Offset Account..393 Foreign Currency Account..284 Achiever Account..910 Other account (please specify) GoalSaver Account..285 All Purpose/Passbook Account..911 Mortgage Interest Saver Account..274 Cash Management Account..912 MYSTATE NetBank Saver..275 Christmas Club Account..913 Access Account..740 Pensioner Security/Deeming Clancy Koala/Youth Extra Account..914 Bill Payer Account..749 Account..276 Deeming Saver Account..915 Christmas Account..741 Savings Investment Account..286 First Home Saver Account..922 Deeming Account..742 PAGE 67 PAGE 67 Smart Access..283 iSave Account..917 Offset Account..743 Streamline Basic Account..277 Loan Offset Account..916 Online Savings Account..750 Term Deposit..278 Passbook Savings Account..918 Saver Account..744 Youthsaver..279 Reward Saver Account..919 Term Deposit..745 Other account (please specify) Term Deposit Account..920 Youth Account..746 Other account (please specify) Other account (please specify) GREATER BANK Access Savings Account..840 IMB BANK NATIONAL AUSTRALIA BANK Bonus Saver Account..841 Balance+ Account..930 Cash Manager..424 Bonus Saver Online..849 Cash Management Account..932 Classic Banking..411 Cash Management Account..842 Christmas Club Account..933 eBanking..414 Christmas Club Account..843 Everyday Account..934 Flexi Account..415 Little Bucks Account..844 First Home Saver Account..943 Gold Banking..416 Pensioner/Retirement Plus Account..845 Reward Saver Account..936 Investment Cash Manager..417 Term Investment Account..847 Term Deposit..937 iSaver..418 Ultimate Access Account..850 Wisdom Saver Account..939 Online Trading Account/nabtrade..427 Other account (please specify) Zoo Account..940 Passbook Account..419 Other account (please specify) Retirement Account..420 HSBC Reward Saver..421 Cash Management Account..330 ING (DIRECT) Term Deposit..422 Day to Day Account..337 Orange Everyday..355 Other account (please specify) Flexi Saver..338 Savings Accelerator..354 Foreign/Multi Currency Account..331 Savings Maximiser..351 Online Savings Account..332 Term Deposit..352 Savings Cheque Account..333 Other account (please specify) Serious Saver..334 Please see next page for more institutions Term Deposit..335 Other account (please specify) 05/05/18 x:\systems\database\cards\docs\2000\1980.doc Account names - Banks X 5 Account Names – Banks (cont.) Account Names – Credit Unions RABOBANK/RABODIRECT TEACHERS MUTUAL BANK Australian Call Deposit..450 Bill Paying Account..792 Please see Australian Military Bank list Defence Cash Management Account..454 Cash Management..781 High Interest Savings Account..455 Christmas Savings Account..782 Notice Saver..456 Deeming Account..783 BANANACOAST COMMUNITY PremiumSaver..457 Everyday/Everyday Direct Account..780 Access Account..624 Term Deposit..451 Online Savings Account..785 Advantage Saver/Deeming Account..622 RaboPlus Savings Account..452 Reward Saver Account..786 isaver/Direct Saver..627 Other account (please specify) Term Deposit..791 Term Deposit..625 Other account (please specify) Other account (please specify) Please see The Rock Building Society list UBANK COMMUNITY FIRST USaver Account..155 Access/Autopay Account..670 RURAL BANK USaver Ultra Account..156 Bonus Saver..671 Cash Management Account..310 UBank Term Deposit..157 Christmas Cracker..672 Everyday Account..312 Other account (please specify) Retirement Plus Deeming Account..675 Saver Account..317 Term Deposit..676 Term Deposit..315 VICTORIA TEACHERS MUTUAL Other account (please specify) Other account (please specify) BANK/BANK FIRST Bonus Saver..800 CREDIT UNION AUSTRALIA PAGE 68 PAGE 68 ST. GEORGE/ Budget Account..801 Bonus Saver Account..690 BANK OF MELBOURNE/BANKA S Cash Management..802 Cash Management Account..691 Complete/Express/Simply Freedom..470 Christmas Club..803 Christmas Club Account..692 Concession Account..483 Deeming Account..804 eSaver Account..693 Freedom Account..473 Everyday Account..805 Freedom Plus Account..694 Incentive Saver Account..474 First Access/Starting Out/ Pensioner Deeming Account..695 Investment Cash Account..475 Student Banking Account..806 Platinum Plus Account..696 Maxi Saver/Direct Saver Account..471 First Home Saver Account..811 Prime Access Account..697 Mortgage Equaliser..477 First Saver Account..807 Special Purpose Account..698 Pensioner/Retirement Access Account..478 Online Saver..808 Term Deposit..699 Portfolio Cash Management Account..479 Term Deposit..809 Other account (please specify) Power Saver Account..480 Other account (please specify) SENSE Everyday..484 MyState Please see MyState Bank list SENSE Savings..485 WESTPAC Term Deposit..481 Basic Account..540 Other account (please specify) Bump Savings..554 Cash Investment Account..548 SUNCORP BANK Cash Manager..541 55 Plus Account..500 Choice Account..542 Cash Management Account..501 Classic/Classic Plus..543 eOptions..502 Westpac Deeming Account..544 Everyday Basics Account..509 eSaver..545 Everyday Options Account..503 Max-i direct..546 Everyday Options Sub-Account..504 Reward Saver..547 Everyday Saver Account..505 Term Deposit..549 Kids Savings Account..510 Westpac 55+ and Retired Account..553 Term Deposit..507 Westpac One (not business account)..550 Please see next page for more institutions Wealth Cash Management Account..506 Youth/Kids Reward Saver..552 Other account (please specify) Other account (please specify) 05/05/18 x:\systems\database\cards\docs\2000\1981.doc Account names - Credit Unions X 4 THE ROCK BUILDING SOCIETY Account Names – Account Names – Cash Management Account..901 Children/Teen Account..909 Credit Unions (cont.) Building Societies Christmas Club Account..900 Fee Cruncher Account..899 B&E/BANK OF US Online Saver Account..908 PEOPLE’S CHOICE CREDIT UNION Basic Saver..820 The Only Account..906 Bonus Saver Account..591 Christmas Saver..822 Savings Investment Account..903 Budget/Expenses Account..580 Easi Saver..823 Seniors/Pension Account..902 Christmas Club/Savings Account..581 Home Advantage..833 Term Deposit..905 Club 55..582 iCash Management Account..825 Other account (please specify) Dream Saver..583 Loan Saver..826 Everyday Account..589 Pension Advantage..827 My Account..586 Regular Income Investment Account..828 Offset Account..590 Serious Saver..832 Online Saver/e-savings..584 Smart/Everyday Advantage..834 Other Financial Institutions Term Investment..587 Student Option/Youth Advantage..835 Youth/Future Saver Account..585 Term Investment Account..829 Other account (please specify) Other account (please specify) RAMS Action Account..112 Teachers Please see Teachers Mutual Bank list Please see Greater Bank list Saver Account..113 Credit Union Other account (please specify) PAGE 69 PAGE 69 Victoria Please see Victoria Teachers Mutual Heritage Please see Heritage Bank list Teachers Bank list Building Society

IMB Please see IMB Bank list Other Banks, Credit Unions and Building Society Building Societies not listed

NEWCASTLE PERMANENT BUILDING SOCIETY Term Deposit..980 Achiever Account..950 Bonus Interest or Reward-based Christmas Club Account..951 Account..981 Everyday Account..962 High Interest Online Account..982 Money Management Account..952 Deeming or Pensioner Account..983 Money Minder Account..953 Mortgage Offset or Loan Offset Mortgage Offset Account..954 Account..984 Online Savings Account..963 Cash Management Account..985 Rapid Saver/Education Share Trading Deposit Account..986 Savings Account..956 Money Market Account..987 Special Monthly Interest..957 Foreign Currency Account..988 Save and Spend Account..958 Christmas Club Account..989 Statement Savings Account..959 Regular Savings Account..993 Term Deposit..960 Transaction Account..994 Other account (please specify) Cheque Account..991 Other account (please specify)

05/05/18

x:\systems\database\cards\docs\2000\1982.doc Account names - Building Societies X 4 PAGE 70

Amount in account as of today

For accounts that are jointly held, please state the full amount.

Negative/Debit balance….W1 $0….O0 $1 – $49….F4 $50 – $99….C4 $100 – $149….A4 $150 – $199….L4 $200 – $299….N4 $300 – $399….T4 $400 – $499….R4 $500 – $749….B2 $750 – $999….K2 $1,000 – $1,499....H2 $1,500 – $1,999….J2 $2,000 – $4,999….Q2 $5,000 – $9,999….D2 $10,000 – $19,999….E2 $20,000 – $49,999….F1 $50,000 – $99,999….A1 $100,000 – $149,999....N1 $150,000 – $199,999….R1 $200,000 – $249,999….K1 $250,000 – $349,999….J1 $350,000 – $499,999….D1 $500,000 – $699,999….C3 $700,000 – $999,999….L3 $1 million to less than $2 million….T3 $2 million to less than $5 million….B3 $5 million or more….H3

1/1 4/10/08

"x:\systems\database\cards\docs\2000\1886.doc Amount in Account X 3" PAGE 70 PAGE 71

Account features used

Card with Visa, MasterCard, American Express or Diners Club..1

Standard ATM Card..2 (without Visa, MasterCard, American Express or Diners Club)

Cheque Book..3

Passbook..4

Used my account to offset or reduce the interest charged on my mortgage (Mortgage Offset or Loan Offset)..5

Overdraft..6

Received statement online instead of a hard copy in the mail..7

Direct Debit/Direct Credit (automatic payment deducted/credited from my account)..8

Accessed funds from my account overseas..9

1/1 29/11/08

x:\systems\database\cards\docs\2000\1887.doc Account Features Used X 9 PAGE 71 PAGE 72

Years held account

Less than 6 months..N

6 months to less than 1 year..M

1 year to less than 2 years..L

2 years to less than 4 years..R

4 years to less than 6 years..D

6 years to less than 8 years..U

8 years to less than 10 years..Y

10 years to less than 15 years..T

15 years to less than 20 years..V

20 years to less than 25 years..S

25 years and over..W

1/1 01/07/17

x:\systems\database\cards\docs\2500\2073.doc Years held account X 3 PAGE 72 PAGE 73

Why opened account

A replacement for an account I closed..1

It was provided with another product I got from the institution..2

I opened a new account that was neither a replacement nor provided with another product..3

Some other reason (please specify)

1/1 01/07/17

x:\systems\database\cards\docs\2500\2074.doc Why opened account X 3 PAGE 73 PAGE 74

Banks Credit Unions Westpac..29 Bank SA..27 WAW..162 Victoria Teachers Mutual Bank..735 Bank of Us..791 Victoria Teachers (VTU)..64 UBank..290 Bank of Queensland..6 Teachers Credit Union..726 TIO..187 Bank of Melbourne..292 Sydney Credit (SCU)..147 Teachers Mutual Bank..734 Bank First..795 Summerland..217 Suncorp Bank..43 Bank Australia..757 Southern Cross..214 St. George..55 Auswide Bank..756 Queenslanders Credit Union..79 Service One Alliance Bank..770 Australian Military Bank..776 Queensland Teachers'..112 Rural Bank..725 Arab Bank Australia..33 Queensland Country..208 The Rock..186 ANZ..1 Qantas..102 Regional Australia Bank..778 AMP..179 Police Credit Union (SA & NT)..141 RACQ Bank..790 Adelaide Bank..84 Police Credit Union (NSW)..105 RaboDirect..748 Some other bank Police Association Credit (VIC)..119 Rabobank..36 (please specify)..123 Police & Nurses (WA)..121 Qudos Bank..774 People’s Choice Credit Union..721 QTMB (QT Mutual Bank)..733 Orange Credit Union..768 QBank..777 Building Societies Northern Inland (NSW)..205 Police Bank..746 Newcastle Permanent..54 MyState Financial..288 P&N Bank..740 Maitland Mutual..192 Macarthur..203 National Australia Bank (nab)..22 IMB..52 Illawarra Credit Union..153 MyState Bank..752 Heritage..41 Hunter United..202 ME Bank (Members Equity)..35 Greater..51 Horizon..201 Macquarie..20 Big Sky..751 Holiday Coast..96 ING (Direct)..4 B&E (Bass & Equitable)..81 Goulburn Murray..158 IMB Bank..772 Some other building society ECU (Electricity Credit)..68 Hume Bank..750 (please specify)..82 Defence Force Credit (Defcredit)..167 HSBC..19 Credit Union SA..714 Heritage Bank..731 Credit Union Australia (CUA)..111 Greater Bank..775 Community First..151 G&C Mutual Bank..762 Community Alliance..712 Endeavour Mutual Bank..792 Coastline..62 Deutsche Bank..14 Capricornian..61 Defence Bank..732 Bananacoast Community..56 CommSec..738 Australian Defence..149 Commonwealth Bank..13 Some other credit union Citibank..12 (please specify)..131 Beyond Bank Australia..747 Bendigo Bank..77 Other Finance Companies BDCU Alliance Bank..759 RAMS..730 BankWest..25 BankVic..745 Bankmecu..706

2/2 05/05/18

"x:\systems\database\cards\docs\2000\1888.doc Bank Accounts - Banks/BS/CU X 4" PAGE 74 PAGE 75

Visa Petrol Cards Visa Debit..50 (without Visa, MasterCard, American Express Gold..51 or Diners Club) Platinum..52 Eg. BP Plus, Mobilcard, Shell Card, Silver..53 Motorpass, FleetCard, Star Card (Caltex), etc...100 Travel Money..54 Visa Cash or Pre-Paid..55 Business/Company..56 Finance Company Cards Normal or Classic..57 (without Visa, MasterCard, American Express Other Visa card or Diners Club) (please specify)..58 Eg. Buyers Edge, GE/Latitude CreditLine, etc...94

MasterCard Store Cards (used to make purchases) MasterCard Debit..46 (without Visa, MasterCard, American Express Gold..40 or Diners Club) Platinum..41 David Jones..71 Diamond..47 Lowes..72 Silver..42 Harris Scarfe..73 Business/Company..43 Other store card (please specify)..78 Normal or Standard..44 Travel card..48 Other MasterCard (please specify)..45

Diners Club Personal..30 Business..31 Standard ATM or Corporate..32 EFTPOS ONLY Cards Other Diners Club Card (Eg. Keycard, Access card, FlexiCard, (please specify)..33 Handycard, Redicard, etc.) (without Visa, MasterCard, American Express or Diners Club) American Express Bank ATM or EFTPOS Only card..110 Green..1 Blue..2 Building Society ATM or Rewards Maximiser..3 EFTPOS Only card..111 Gold..4 Platinum..5 Credit Union ATM or Diamond..10 EFTPOS Only card..112 Centurion (black)..6 Business..7 Corporate..8 Other American Express Card (please specify)..9

2/2 25/06/16

"x:\systems\database\cards\docs\2000\1978.doc Cards personally now have X 4" PAGE 75 PAGE 76

Reward or Loyalty Schemes: Diners Club Rewards..DA Rewards Maximiser (includes Ascent)..EA ANZ Frequent Flyer..DB Choices (no Frequent Flyer points)..EB Frequent Flyer (not ANZ)..DC Diners Club Ascent Business Rewards..DD (may have Qantas Frequent Flyer points)..EC Altitude (from Westpac)..ED

ANT Standard (from National Australia Bank)..EE FlyBuys..FA ANT Gold (from National Australia Bank)..EF American Express Qantas Frequent Flyer..EI Flybuys Velocity..EH Visa Rewards (including Home&Away Privilege)..HA

Home&Away Privilege only..HB HSBC Sphere..AA

ANZ Frequent Flyer..AB ANT (standard)..NB

Rewards..AD ANT Gold..NC

Rewards Gold..AE FlyBuys..ND ANZ Business One..AF Gold Rewards (not ANT)..NE

Velocity..NH Bank of Melbourne – See St. George National Australia Business Edge..NG Bank Qantas Frequent Flyer..NI

Q Rewards..QC

Bank of Qantas Frequent Flyer..KE Queensland

BankSA Instant Benefits..GJ St. George Instant Benefits..GK BankSA Rewards..GG Bank SA St. George GreenCard..GI St. George Rewards..GA

Clear Options Standard BankWest - Extra Rewards..TA (no Qantas Frequent Flyer points)..SC

Bankwest Clear Options Premium (may have Qantas Frequent Flyer points)..SD Bendigo Bank - Rewards..BA Bendigo Bank Suncorp Bank Clear Options Business or Corporate..SE Awards (standard)..CA Awards Gold..CB Awards Platinum..CC Virgin Mates Rates Rewards (now Ignite)..VA Awards Diamond..CH Qantas Frequent Flyer Direct..CG Velocity..VB Virgin

Citibank – Rewards..RA Altitude (includes Frequent Flyer Points)..WA Citi Qantas Rewards..RB Earth (Qantas Frequent Flyer)..WC Citi Miles Program (Skywards)..RC Citibank Ignite (was Virgin Mates Rates Rewards)..WD Coles Group Source Rewards with FlyBuys points extra fast..KA

Coles Group Source Rewards without FlyBuys points..KB Everyday Money..KI David Jones.. KJ Woolworths Any Other Reward or Loyalty Schemes (please specify)

1/1 x:\systems\database\cards\docs\2000\1979.doc Reward or Loyalty Schemes X 4 06/01/18 PAGE 76 PAGE 77 Banks Building Societies Other Finance Companies Westpac..29 Newcastle Permanent..54 Virgin Money..249 Victoria Teachers Mutual Bank..735 Maitland Mutual..192 RAMS..730 Ubank..290 IMB..52 RAC..264 TIO..187 Heritage..41 Latitude Financial Services..773 Teachers Mutual Bank..734 Greater..51 GE Money..21 Suncorp Bank..43 Big Sky..751 Diners Club..183 St. George..55 B&E (Bass & Equitable)..81 Buyer’s Edge..262 Service One Alliance Bank..770 Some other building society Aussie..164 (please specify)..82 The Rock..186 American Express..182 Regional Australia Bank..778 Some other finance company (please specify)..266 RACQ Bank..790 Credit Unions Rabobank..36 WAW..162 Retailers Qudos Bank..774 Victoria Teachers (VTU)..64 Woolworths..291 QTMB (QT Mutual Bank)..733 Teachers Credit Union..726 Myer..259 QBank..777 Sydney Credit (SCU)..147 Lowes..258 Police Bank..746 Summerland..217 Harvey Norman..283 P&N Bank..740 Southern Cross..214 Harris Scarfe..254 National Australia Bank (nab)..22 Queenslanders Credit Union..79 David Jones..253 MyState Bank..752 Queensland Teachers'..112 Coles..251 ME Bank (Members Equity).35 Queensland Country..208 Some other retailer Qantas..102 Macquarie..20 (please specify)..267 ING (Direct)..4 Police Credit Union (SA & NT)..141

Police Credit Union (NSW)..105 IMB Bank..772 Other Companies Hume Bank..750 Police Association Credit (VIC)..119 Travelex..278 HSBC..19 Police & Nurses (WA)..121 Shell..276 Heritage Bank..731 People’s Choice Credit Union..721 Qantas (no other company Greater Bank..775 Orange Credit Union..768 on card)..275 G&C Mutual Bank..762 Northern Inland (NSW)..205 Motorpass..274 Endeavour Mutual Bank..792 MyState Financial..288 Caltex..270 Deutsche Bank..14 Macarthur..203 BP..268 Defence Bank..732 Illawarra Credit Union..153 Australia Post..754 CommSec..738 Hunter United..202 Professional or Trade Commonwealth Bank..13 Horizon..201 Organisation or Association..280 Citibank..12 Holiday Coast..96 Some other company Beyond Bank Australia..747 Goulburn Murray..158 (please specify)..124 Bendigo Bank..77 ECU (Electricity Credit)..68 BDCU Alliance Bank..759 Defence Force Credit (Defcredit)..167 BankWest..25 Credit Union SA..714 BankVic..745 Credit Union Australia (CUA)..111 Bankmecu..706 Community First..151 Bank SA..27 Community Alliance..712 Bank of Us..791 Coastline..62 Bank of Queensland..6 Capricornian..61 Bank of Melbourne..292 Bananacoast Community..56 Bank First..795 Australian Defence..149 Bank Australia..757 Some other credit union Auswide Bank..756 (please specify)..131

Australian Military Bank..776 Arab Bank Australia..33 ANZ..1 AMP..179 Adelaide Bank..84 2/2 Some other bank (please specify)..123 05/05/18

"x:\systems\database\cards\docs\2000\1724.doc Credit Cards - Banks/CU/BS/R/OFC/OC 2004 X 3" PAGE 77 PAGE 78

Ways cards can work

Has no pre-set spending limit and where you receive a monthly charge account bill that must be paid in full..4

Has a pre-set credit limit where you receive a monthly bill with the option of paying it in full or over time with interest charged..3

does not have an overdraft facility..1 Can withdraw money from a transaction, savings or cheque account that has an overdraft facility..2

Other..5

2/2 2/4/05

x:\systems\database\cards\docs\2000\1718.doc Finance - Way Cards Work X 2 PAGE 78 PAGE 79

Value of transactions and amount carried forward

$0..R

$1 – $99..F

$100 – $199..G

$200 – $299..A

$300 – $399..I

$400 – $499..C

$500 – $749..B

$750 – $999..K

$1,000 – $1,499..L

$1,500 – $1,999..M

$2,000 – $2,999..D

$3,000 – $3,999..E

$4,000 – $4,999..H

$5,000 – $7,499..Q

$7,500 – $9,999..W

$10,000 – $14,999..T

$15,000 – $19,999..J

$20,000 – $29,999..N

$30,000 – $39,999..S

$40,000 and over..P

1/1 2/4/05

x:\systems\database\cards\docs\2000\1726.doc Credit Cards - Value of Transaction X 1 PAGE 79 PAGE 80

Credit Limit

$0..R

$1 – $99..F

$100 – $199..G

$200 – $299..A

$300 – $399..I

$400 – $499..C

$500 – $749..B

$750 – $999..K

$1,000 – $1,499..L

$1,500 – $1,999..M

$2,000 – $2,999..D

$3,000 – $3,999..E

$4,000 – $4,999..H

$5,000 – $7,499..Q

$7,500 – $9,999..W

$10,000 – $14,999..T

$15,000 – $19,999..J

$20,000 – $29,999..N

$30,000 – $39,999..S

$40,000 and over..P

No preset limit..Z

1/1 2/4/05

"x:\systems\database\cards\docs\2000\1751.doc Credit Cards - Credit Limit X 2" PAGE 80 PAGE 81

Features card has

Rewards or Loyalty Program – where you collect points or are offered discount or special offers for using that card..1

Interest Free Period – you are not charged interest from the date of a purchase for a limited period of time..2

Low Interest Rate – that card has a relative ly low interest rate..3 (low rate card)

No Annual Fee..4

Part of a Mortgage or Home Equity Loan package..5

Smart Card or Chip Card – card has a chip inserted in it that can be used for special functions (see example below)..6 (this is not a hologram)

x:\systems\database\cards\docs\2000\1720.doc Finance - Features of Cards X 4 PAGE 81 PAGE 82 Banks Building Societies Other Finance Companies Westpac..29 Newcastle Permanent..54 Virgin Money..249 Victoria Teachers Mutual Bank..735 Maitland Mutual..192 RAMS..730 Ubank..290 IMB..52 RAC..264 TIO..187 Heritage..41 Latitude Financial Services..773 Teachers Mutual Bank..734 Greater..51 GE Money..21 Suncorp Bank..43 Big Sky..751 Diners Club..183 St. George..55 B&E (Bass & Equitable)..81 Buyer’s Edge..262 Service One Alliance Bank..770 Some other building society Aussie..164 (please specify)..82 The Rock..186 American Express..182 Regional Australia Bank..778 Some other finance company (please specify)..266 RACQ Bank..790 Credit Unions Rabobank..36 WAW..162 Retailers Qudos Bank..774 Victoria Teachers (VTU)..64 Woolworths..291 QTMB (QT Mutual Bank)..733 Teachers Credit Union..726 Myer..259 QBank..777 Sydney Credit (SCU)..147 Lowes..258 Police Bank..746 Summerland..217 Harvey Norman..283 P&N Bank..740 Southern Cross..214 Harris Scarfe..254 National Australia Bank (nab)..22 Queenslanders Credit Union..79 David Jones..253 MyState Bank..752 Queensland Teachers'..112 Coles..251 ME Bank (Members Equity).35 Queensland Country..208 Some other retailer Qantas..102 Macquarie..20 (please specify)..267 ING (Direct)..4 Police Credit Union (SA & NT)..141

Police Credit Union (NSW)..105 IMB Bank..772 Other Companies Hume Bank..750 Police Association Credit (VIC)..119 Travelex..278 HSBC..19 Police & Nurses (WA)..121 Shell..276 Heritage Bank..731 People’s Choice Credit Union..721 Qantas (no other company Greater Bank..775 Orange Credit Union..768 on card)..275 G&C Mutual Bank..762 Northern Inland (NSW)..205 Motorpass..274 Endeavour Mutual Bank..792 MyState Financial..288 Caltex..270 Deutsche Bank..14 Macarthur..203 BP..268 Defence Bank..732 Illawarra Credit Union..153 Australia Post..754 CommSec..738 Hunter United..202 Professional or Trade Commonwealth Bank..13 Horizon..201 Organisation or Association..280 Citibank..12 Holiday Coast..96 Some other company Beyond Bank Australia..747 Goulburn Murray..158 (please specify)..124 Bendigo Bank..77 ECU (Electricity Credit)..68 BDCU Alliance Bank..759 Defence Force Credit (Defcredit)..167 BankWest..25 Credit Union SA..714 BankVic..745 Credit Union Australia (CUA)..111 Bankmecu..706 Community First..151 Bank SA..27 Community Alliance..712 Bank of Us..791 Coastline..62 Bank of Queensland..6 Capricornian..61 Bank of Melbourne..292 Bananacoast Community..56 Bank First..795 Australian Defence..149 Bank Australia..757 Some other credit union Auswide Bank..756 (please specify)..131

Australian Military Bank..776 Arab Bank Australia..33 ANZ..1 AMP..179 Adelaide Bank..84 2/2 Some other bank (please specify)..123 05/05/18

"x:\systems\database\cards\docs\2000\1724.doc Credit Cards - Banks/CU/BS/R/OFC/OC 2004 X 3" PAGE 82 PAGE 83

Other cards personally have

Shareholder Discount Cards David Jones Shareholder Discount Card..1 Noni B Shareholder Rewards Card..2 Other shareholder discount card (please specify)..3

Store Loyalty or Club Cards Woolworths Everyday Rewards..26 Myer One..21 Priceline Club..22 RetailClub (Miller’s, Silhouette)..23 Spotlight VIP Club..24 Other store loyalty or club card (please specify)..25

Frequent Flyer Cards (not used to make payments) Velocity card..20 Qantas Frequent Flyer card..4 FlyBuys..5 Other Frequent Flyer card (please specify)..6

Car Rental Cards Avis..7 Budget..8 Delta..9 Hertz..10 Thrifty..11 Other car rental card (please specify)..12

Other Cards Telstra Telecard (not a pre-paid phonecard)..13 Optus Calling Card (not a pre-paid phonecard)..14 Cabcharge Card..15 Other Taxi Charge Card (please specify)..16 Hotel, Motel Card..17 Any other cards used to make payments (please specify)..19

1/1 4/10/08

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Superannuation, rollovers, retirement savings accounts & annuities

Superannuation – Work Based Employer selected fund manager..1

You selected fund manager (including Superannuation – Personal self managed or do-it-yourself/DIY)..2

Also known as an approved deposit fund (ADF) or deferred annuity (DA). Generally Rollover Funds used for money received as an eligible termination payment (ETP) when you left a job..3

Retirement Savings Account An approved superannuation account..4

Providing a regular income stream paid Annuities from superannuation savings and earnings..5

Other Superannuation, Rollover, Retirement Savings Accounts or Annuities (please specify)

1/1 26/03/16

x:\systems\database\cards\docs\1500\1351.doc Finance 2002 - Superannuation X 2 PAGE 84 PAGE 85

Financial institutions which manage investments

ABN Amro..401 First State Fund Managers PortfolioOne..447 AGEST Super..463 (Colonial First State)..329 Prime Super..484 AMP..179 First State Super Print Super..485 (NSW Government)..462 ANZ..1 Prudential..364 GESB..763 AON..464 QSuper..486 GIO..330 ARIA..465 Qudos Bank..774 Government ASGARD..394 Questor..427 Superannuation Fund..385 Asset Super..466 RBF..487 HCF..334 Asteron..445 Recruitment Super..488 Health Super..476 AustChoice..402 REST Super..455 HESTA..452 Australian Catholic..755 Russell Super Solution..489 HOSTPLUS..453 Australian Ethical Investment..309 Sandhurst Trustees..429 HSBC..19 Australian Retirement Fund..449 SMF..367 ING Australia..331 AustralianSuper..469 Spectrum Super..490 Intrust Super..477 Australian Unity..311 St. George..55 IOOF..339 Austsafe..470 STA Super..456 IPAC..340 AXA..53 State Super Financial Services..372 JB Were..236 Bank of Melbourne..292 Statewide..491 Kinetic Super..765 Bank SA..27 Summit..440 Local Government BankWest..25 Superannuation Scheme..478 Suncorp Superannuation..744 Bendigo Bank..77 LUCRF Super..479 Sunsuper..458 BT..8 Macquarie..20 SuperSA..492 CARE Super..450 Magellan Financial Group..793 Synergy..434 Catholic Super..471 Maritime Super..766 TAL..737 Cbus..451 ME Bank (Members Equity)..35 Tasplan..493 Challenger..230 Media Super..719 Tower..377 Citibank..12 Mercer..480 TWUSuper..459 ClearView..444 Military Superannuation and UBank..290 Clubplus..472 Benefits Scheme..481 Unisuper..494 Colonial First State..321 Mine Wealth and Wellbeing VicSuper..495 Commonwealth Bank..13 (AUSCOAL Super)..767 Virgin Money..249 Energy Industries MLC..350 Vision Super..496 Superannuation Scheme..473 MTAA Super..454 Westpac..29 Energy Super..760 National Australia Bank (nab)..22 Westscheme..497 Equipsuper..474 Navigator..422 Zurich..383 ESSSuper..475 Netwealth..720 Other Industry Fund..461 Fiducian..414 NGS Super..482 NRMA..40 Other Government Fund Oasis..483 (eg Allocated Pension Fund)..391

OnePath..499 Own self managed/do-it-yourself Perpetual..389 (DIY) Superannuation Fund..386

Plum..426 Some other (please specify)

1/1 05/05/18

"x:\systems\database\cards\docs\2000\1950.doc Super Institutions manages X 4" PAGE 85 PAGE 86

Who you obtained investment from

Through a financial planner/adviser who works for a financial institution..1

Through an independent financial planner/adviser..2

Through an accountant..3

From a financial institution directly (not financial planner/adviser or stock broker)..4

discount..5 Through a stock broker full service or conventional..6

Through my employer..7

Through a solicitor..8

Via an inheritance or gift..9

Some other way (please specify)

1/1 8/1/05

x:\systems\database\cards\docs\1500\1353.doc Finance 2002- How investment obtained X 2 PAGE 86 PAGE 87

Financial planners

ABN AMRO Morgans..1 Industry Funds Financial Planning..35 Accumulus..2 Infocus..96 AdvantEdge..3 IPAC..37 Advisor Investment Services..4 JPMorgan..38 Affinia Financial Advisers..11 Lifespan Financial Planning..39 AMP..6 Lonsdale Financial Group..51 ANZ..7 Macquarie..53 Aon Hewitt..8 Magnitude Financial Planning..47 Apogee..9 Matrix Planning Solutions..54 Associated Planners..10 Mercer Financial Planning..56 Australian Financial Services..12 Meritum Financial Group..97 AXA..13 Merrill Lynch..57 Bank of Melbourne..89 Millenium3..98 BankSA..33 MLC..58 Bendigo Financial Services..14 Morgans..48 Bongiorno Financial Advisers..16 MyAdviser..99 Bridges Financial Services..17 National Australia Bank (nab)..59 BT..64 NRMA..61 BW (BankWest) Financial Advice/ OnePath..65 BWA Financial Services..87 Ord Minnett..49 Centric Wealth..15 Perpetual..66 Charter Financial Planning..18 Personal Investment Planners..67 ClearView..46 Pitcher Partners..68 Colonial Financial Services..19 Plan B..88 Commonwealth Bank/ Professional Investment Services..70 Commonwealth Financial Planning..20 RBS Morgans..40 Consultum Financial Advisers..86 RI Advice Group (Retire Invest)..72 Count Financial..22 Securitor Financial..73 Deloitte Financial Services..25 Shadforths..74 Dixon Advisory..92 St. George..75 Dover Financial Advisers..21 State Super Financial Services..76 Fiducian..26 Suncorp..78 Financial Services Partners..52 Total Financial Solutions..50 Financial Wisdom..27 WealthSure Financial Services..43 The FinancialLink Group..32 Were Strategic Planning..80 Futuro Financial Services..93 Westpac..81 FYG Planners..30 Whittaker Macnaught..82 Garrisons..28 WHK Financial Planning..44 Garvan Financial Planning..29 Winchcombe Carson Financial Genesys Wealth Advisers..94 Planning..85 Godfrey Pembroke..31 Yellow Brick Road..45 Guardian Advice..95 Other (please specify) Hillross Financial Services..34 1/1 02/01/16

x:\systems\database\cards\docs\1500\1360.doc Finance 2002 - Financial Planner X 1 PAGE 87 PAGE 88

Method by which you purchased

Over the telephone..1

Over the Internet..2

Face-to-face..3

Via direct mail, that is, an offer was sent out without being asked for..4

Not applicable..9

Some other method (please specify)

1/1 15/1/05

x:\systems\database\cards\docs\2000\1744.doc Finance 2004 - Method Purchased X 1 PAGE 88 PAGE 89

Amount in each investment

$999 or less..N

$1,000 – $1,999..U

$2,000 – $4,999..P

$5,000 – $9,999..Q

$10,000 – $19,999..R

$20,000 – $49,999..S

$50,000 – $99,999..T

$100,000 – $149,999..V

$150,000 – $249,999..W

$250,000 – $349,999..F

$350,000 – $499,999..Y

$500,000 – $699,999..B

$700,000 – $999,999..E

$1 million to less than $2 million..H

$2 million to less than $5 million..J

$5 million or more..K

1/1 15/1/05

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Satisfaction scale

Very dissatisfied..1

Fairly dissatisfied..2

Neither satisfied nor dissatisfied..3

Fairly satisfied..4

Very satisfied..5

2/2 2/4/05

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Contributions methods for superannuation and retirement savings accounts

No contributions currently being made to that superannuation fund..1

Only the compulsory level of contributions currently go into that superannuation fund..2

Contributions beyond the compulsory level of payments are being made to that superannuation fund..3

1/1 2/4/05

"x:\systems\database\cards\docs\2000\1763.doc Superannuation - Contributions X 3" PAGE 91 PAGE 92

Investment types

Please do not include any managed investments, superannuation, rollovers, retirement savings accounts or annuities.

Australian shares in a company listed on the stock exchange..1 Shares Australian shares in a company not listed on the stock exchange..2 International shares..3 Share options in the company where you work..4 Share options or Warrants Other share options (include listed and unlisted options)..5 Warrants (include instalment, endowment, capital plus and trading warrants)..6 Property Investment or Investment in land, a house, flat, unit, shop, holiday home or other holiday home real estate (not your own residence)..7 Full or part ownership or equity in a business Equity in a business (excluding any investment listed above)..8

Short-term money eg. Treasury notes, bank bills, promissory notes and commercial bills..9 market securities Bonds or other fixed eg. Commonwealth government bonds, semi-government bonds, corporate interest securities bonds. Don’t include friendly society bonds or other managed bond funds..10 Issued by finance companies (e.g. AGC, Esanda, CBFC, Citicorp)..11 Debentures or Notes Issued by other companies (e.g. large industrial companies)..12

Money lent through other parties eg. through a solicitor, accountant, or some other money lender..13

Futures – exchange traded eg. financial or commodity futures..14

Investment in gold, silver, diamonds, or precious stones etc. (not jewellery worn)..15 Jewellery (old or new)..16 Original paintings (old or contemporary)..17 Valuable Items Antique furniture..18 Sterling, European or American silver items of silver cutlery (antique or new)..19 Investment in Oriental, Kelim or other valuable rugs or textiles..20 Other antiques such as porcelain, Oriental ceramics, etc..21

Other investment type (Please specify)

1/1 03/02/18

x:\systems\database\cards\docs\1500\1356.doc Finance 2002 - Direct Investments X 2 PAGE 92 PAGE 93

Amount in each investment

Please do not include managed investments, superannuation, rollovers, retirement savings accounts or annuities.

Nothing..J

$1 – $99..K

$100 – $499..B

$500 – $999..C

$1,000 – $1,999..D

$2,000 – $4,999..E

$5,000 – $9,999..F

$10,000 – $19,999..G

$20,000 – $49,999..H

$50,000 – $99,999..I

$100,000 – $149,999..L

$150,000 – $249,999..M

$250,000 – $349,999..N

$350,000 – $499,999..P

$500,000 – $699,999..Q

$700,000 – $999,999..R

$1 million to less than $2 million..S

$2 million to less than $5 million..T

$5 million or more..U

1/1 6/7/02

x:\systems\database\cards\docs\1500\1357.doc Finance 2002 - Amount X 1 PAGE 93 PAGE 94

Managed investments

Please do not include any kind of superannuation or directly held investment.

Master Trusts or A portfolio service that allows you to combine several Wrap Accounts investments selected by you into one trust or account..1 Do not include superannuation

Generally available at call or within 24 hours (not a Cash Cash Management Trusts Management Account)..2

Australian (only invests in shares listed on the Australian stock exchange)..3

Equity Funds or Ethical or socially responsible (only invests in companies Share Trusts that have interests in ethically or socially acceptable activities)..4

International (include international index funds, country specific funds, global technology funds)..5

Fixed Interest or Australian..6 Bond Funds or Trusts (A portfolio of fixed securities or bonds) International..7

Mortgage Funds or Trusts Provides income from a portfolio of mortgages (eg. industrial, commercial or residential properties)..8

Income Funds..9

Growth or aggressive funds or trusts..10 Diversified, Multi-sector or Balanced Funds or Trusts Balanced or moderate funds or trusts..11 (A mixture of property, cash, equities and fixed interest investments) Capital stable, conservative or defensive funds or trusts..12

Property Funds or Trusts Listed on a stock exchange..13 (A portfolio of property assets, eg. industrial, commercial or residential properties) Not listed on a stock exchange..14

Friendly Society Bonds..15

Hedge Funds..16

Only include policies with an investment component that can Life Insurance – with an be cashed in (eg. a “Whole Of Life” policy). Please do not include investment component term life insurance..17

Insurance Bonds..18

Other Managed Investment or not sure which type (Please specify) 1/1 25/3/06 x:\systems\database\cards\docs\1500\1358.doc Finance 2002 - Managed Investments X 1 PAGE 94 PAGE 95

Financial institutions which manage investments

ABN Amro..401 HESTA..452 St. George..55 AMP..179 HOSTPLUS..453 STA Super..456 ANZ..1 HSBC..19 State Super Financial Services..372 ASGARD..394 Hunter Hall..417 Summit..440 Asteron..445 ING Australia..331 Suncorp Supernannuation..744 AustChoice..402 IOOF..339 Sunsuper..458 Australian IPAC..340 Synergy..434 Ethical Investment..309 JB Were..236 TAL..737 Australian Unity..311 Macquarie..20 Tower..377 AXA..53 Magellan Financial Group..793 TWU Super..459 Bank of Melbourne..292 ME Bank (Members Equity)..35 Vanguard Investments..437 Bank SA..27 Mercer..480 Virgin Money..249 BankWest..25 MLC..350 Westpac..29 Bendigo Bank..77 MTAA Super..454 Zurich..383 BT..8 National Australia Bank (nab)..22 Challenger..230 Navigator..422 Other Industry Fund..461 Citibank..12 Netwealth..720

ClearView..444 NRMA..40 Government Superannuation Colonial First State..321 Oasis..483 Fund..385 Commonwealth Bank..13 OnePath..499 Deutsche Bank..14 Perpetual..389 Other Government Fund Fiducian..414 Platinum..425 (eg Allocated Pension Fund)..391

First State Fund Managers Plum..426 (Colonial First State)..329 Qsuper..486 Own self managed/do-it-yourself First State Super (DIY) Superannuation Fund..386 Questor..427 (NSW Government)..462 RACV..184 GIO..330 REST Super..455 Some other (please specify) HCF..334 Sandhurst Trustees..429 Heritage Bank..731 SMF..367

1/1 05/05/18

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Who you obtained investment from

Through a financial planner/adviser who works for a financial institution..1

Through an independent financial planner/adviser..2

Through an accountant..3

From a financial institution directly (not financial planner/adviser or stock broker)..4

discount..5 Through a stock broker full service or conventional..6

Through my employer..7

Through a solicitor..8

Via an inheritance or gift..9

Some other way (please specify)

1/1 8/1/05

x:\systems\database\cards\docs\1500\1353.doc Finance 2002- How investment obtained X 2 PAGE 96 PAGE 97

Financial planners

ABN AMRO Morgans..1 Industry Funds Financial Planning..35 Accumulus..2 Infocus..96 AdvantEdge..3 IPAC..37 Advisor Investment Services..4 JPMorgan..38 Affinia Financial Advisers..11 Lifespan Financial Planning..39 AMP..6 Lonsdale Financial Group..51 ANZ..7 Macquarie..53 Aon Hewitt..8 Magnitude Financial Planning..47 Apogee..9 Matrix Planning Solutions..54 Associated Planners..10 Mercer Financial Planning..56 Australian Financial Services..12 Meritum Financial Group..97 AXA..13 Merrill Lynch..57 Bank of Melbourne..89 Millenium3..98 BankSA..33 MLC..58 Bendigo Financial Services..14 Morgans..48 Bongiorno Financial Advisers..16 MyAdviser..99 Bridges Financial Services..17 National Australia Bank (nab)..59 BT..64 NRMA..61 BW (BankWest) Financial Advice/ OnePath..65 BWA Financial Services..87 Ord Minnett..49 Centric Wealth..15 Perpetual..66 Charter Financial Planning..18 Personal Investment Planners..67 ClearView..46 Pitcher Partners..68 Colonial Financial Services..19 Plan B..88 Commonwealth Bank/ Professional Investment Services..70 Commonwealth Financial Planning..20 RBS Morgans..40 Consultum Financial Advisers..86 RI Advice Group (Retire Invest)..72 Count Financial..22 Securitor Financial..73 Deloitte Financial Services..25 Shadforths..74 Dixon Advisory..92 St. George..75 Dover Financial Advisers..21 State Super Financial Services..76 Fiducian..26 Suncorp..78 Financial Services Partners..52 Total Financial Solutions..50 Financial Wisdom..27 WealthSure Financial Services..43 The FinancialLink Group..32 Were Strategic Planning..80 Futuro Financial Services..93 Westpac..81 FYG Planners..30 Whittaker Macnaught..82 Garrisons..28 WHK Financial Planning..44 Garvan Financial Planning..29 Winchcombe Carson Financial Genesys Wealth Advisers..94 Planning..85 Godfrey Pembroke..31 Yellow Brick Road..45 Guardian Advice..95 Other (please specify) Hillross Financial Services..34 1/1 02/01/16

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Method by which you purchased

Over the telephone..1

Over the Internet..2

Face-to-face..3

Via direct mail, that is, an offer was sent out without being asked for..4

Not applicable..9

Some other method (please specify)

1/1 15/1/05

x:\systems\database\cards\docs\2000\1744.doc Finance 2004 - Method Purchased X 1 PAGE 99 PAGE 100

Amount in each investment

$999 or less..N

$1,000 – $1,999..U

$2,000 – $4,999..P

$5,000 – $9,999..Q

$10,000 – $19,999..R

$20,000 – $49,999..S

$50,000 – $99,999..T

$100,000 – $149,999..V

$150,000 – $249,999..W

$250,000 – $349,999..F

$350,000 – $499,999..Y

$500,000 – $699,999..B

$700,000 – $999,999..E

$1 million to less than $2 million..H

$2 million to less than $5 million..J

$5 million or more..K

1/1 15/1/05

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Satisfaction scale

Very dissatisfied..1

Fairly dissatisfied..2

Neither satisfied nor dissatisfied..3

Fairly satisfied..4

Very satisfied..5

2/2 3/10/92 x:\systems\database\cards\docs\500\78.doc Bank Accounts - Satisfaction Scale X 6 PAGE 101 PAGE 102

Types of loans

for my home or home improvements..1

Mortgage on the home where I for business purposes..2 currently live

for some other reason..3

Mortgage on an investment property or holiday home..4

bridging loan or construction loan..5 Loan for home where I intend to live home loan..6

secured against the home where I currently live..7 Home Equity Loan, Line of Credit or other secured against an investment property or holiday home..8 Equity Loan not secured against home or other property assets..9

a car..10

a holiday..11

renovations or home improvements..12 Personal loan for consolidation of other loans, credit card debts, etc..13

education purposes (not HECS or PELS)..14

another purpose..15

Lease in your own name or jointly car lease..16 with someone else some other lease..17

Interest free period loan (obtained through a retailer to purchase goods)..18

Loan solely to purchase shares or managed investments (eg. margin lending)..19

Personal overdraft attached to a bank account (not for business use)..20

Some other type (please specify)

1/1 30/6/07

x:\systems\database\cards\docs\500\179.doc Loans - Types of Loans X 8 PAGE 102 PAGE 103

Banks Building Societies Car Manufacturers Westpac..29 Newcastle Permanent..54 Volkswagen Finance..742 Victoria Teachers Mutual Bank..735 Maitland Mutual..192 Toyota Financial Services..226 UBank..290 IMB..52 Nissan Finance..741 TIO..187 Heritage..41 Mercedes-Benz Finance..224 Teachers Mutual Bank..734 Greater..51 Holden Finance..92 Suncorp Bank..43 Big Sky..751 Ford Credit..222 St. George..55 B&E (Bass & Equitable)..81 BMW Financial Services..221 Service One Alliance Bank..770 Some other building society Some other car manufacturer The Rock..186 (please specify)..82 (please specify)..228 Regional Australia Bank..778

RACQ Bank..790 Credit Unions Other Companies Rabobank..36 WAW..162 Virgin Money..249 Qudos Bank..774 Victoria Teachers (VTU)..64 RESI..242 QTMB (QT Mutual Bank)..733 Teachers Credit Union..726 RAMS..730 QBank..777 Sydney Credit (SCU)..147 RACV..184 Police Bank..746 Summerland..217 Pepper Homeloans..241 P&N Bank..740 Southern Cross..214 NRMA..40 National Australia Bank (nab)..22 Queenslanders Credit Union..79 Loan from Government MyState Bank..752 Queensland Teachers'..112 (eg. Centrelink)..238 ME Bank (Members Equity)..35 Queensland Country..208 Liberty Financial..718 Macquarie..20 Qantas..102 Latitude Financial Services..773 ING (Direct)..4 Police Credit Union (SA & NT)..141 Key Start..717 IMB Bank..772 Police Credit Union (NSW)..105 HomeStart..234 Hume Bank..750 Police Association Credit (VIC)..119 HomeSide..30 HSBC..19 Police & Nurses (WA)..121 Homeloans..233 Heritage Bank..731 People’s Choice Credit Union..721 GE Money..21 Greater Bank..775 Orange Credit Union..768 Capital Finance..709 G&C Mutual Bank..762 Northern Inland (NSW)..205 Aussie..164 Esanda..94 MyState Financial..288 American Express..182 Endeavour Mutual Bank..792 Macarthur..203 Some other company (please specify) Deutsche Bank..14 Illawarra Credit Union..153 Defence Bank..732 Hunter United..202 CommSec..738 Horizon..201 Commonwealth Bank..13 Holiday Coast..96 Citibank..12 Goulburn Murray..158 Beyond Bank Australia..747 ECU (Electricity Credit)..68 Bendigo Bank..77 Defence Force Credit (Defcredit)..167 BDCU Alliance Bank..759 Credit Union SA..714 BankWest..25 Credit Union Australia (CUA)..111 BankVic..745 Community First..151 Bankmecu..706 Community Alliance..712 Bank SA..27 Coastline..62 Bank of Us..791 Capricornian..61 Bank of Queensland..6 Bananacoast Community..56 Bank of Melbourne..292 Australian Defence..149 Bank First..795 Some other credit union Bank Australia..757 (please specify)..131 Auswide Bank..756 Australian Military Bank..776

Arab Bank Australia..33 2/2 ANZ..1 05/05/18

AMP..179

Adelaide Bank..84

Some other bank (please specify)

x:\systems\database\cards\docs\1500\1396.doc Loans - B/CU/BS 2002 X 9 PAGE 103 PAGE 104

$5 million and over..M

$2 million to less than $5 million..B

$1 million to less than $2 million..S

$750,000 – $999,999..W

$500,000 – $749,999..D

$400,000 – $499,999..G

$300,000 – $399,999..K

$250,000 – $299,999..H

$200,000 – $249,999..L

$150,000 – $199,999..Q

$100,000 – $149,999..I

$80,000 – $99,999..E

$60,000 – $79,999..N

$50,000 – $59,999..J

$40,000 – $49,999..P

$30,000 – $39,999..A

$20,000 – $29,999..Z

$15,000 – $19,999..T

$10,000 – $14,999..V

$5,000 – $9,999..R

$2,500 – $4,999..F

$2,000 – $2,499..C

$1,500 – $1,999..U

$1,000 – $1,499..Y

0 – $999..O

2/2 1/10/05

x:\systems\database\cards\docs\500\180.doc Loans - Amount X 8 PAGE 104 PAGE 105

Years loan held

Less than 6 months..N

6 months to less than 1 year..M

1 year to less than 2 years..L

2 years to less than 4 years..R

4 years to less than 6 years..D

6 years to less than 8 years..U

8 years to less than 10 years..Y

10 years to less than 15 years..T

15 years to less than 20 years..V

20 years to less than 25 years..S

25 years and over..W

Years remaining

Less than 6 months..Z

6 months to less than 1 year..Q

1 year to less than 2 years..P

2 years to less than 4 years..B

4 years to less than 6 years..J

6 years to less than 8 years..H

8 years to less than 10 years..A

10 years to less than 15 years..K

15 years to less than 20 years..E

20 years to less than 25 years..G

25 years and over..C

2/2 8/1/05

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Who you obtained loan from

in person at a branch..1

in person with a mobile bank representative..2 Through a bank or financial institution using their website or App..3

over the phone..4

Through a mortgage broker..5

using the Internet or App..6 Through a

comparison website over the phone..7

Some other way (please specify)

1/1 01/07/17

x:\systems\database\cards\docs\2500\2072.doc Loan obtained from X 3 PAGE 107 PAGE 108

Mortgage brokers

Yellow Brick Road..71 LJ Hooker Home Loans..66 Wizard..64 Loanmart..33 Tiffen & Co..70 Loanfinder..32 Tassie Home Loans..69 Loan Market..65 Star Home Loans..62 The Loan Arranger..31 Smartline..61 Lawfund..29 Select Mortgage Service..59 Home Loans Now..27 RE/MAX Financial Services..57 Home Loans Group..26 Ray White Financial Services..56 Home Loan Options..25 RAMS..68 Harcourts Financial Services..24 Raine & Horne Home Loans..55 Guardian Angel Mortgage and Finance..22 Prestige Mortgages..53 eChoice..17 Preferred Broker Network..52 Count Financial Services..14 PLAN Australia..51 Club Financial Services..13 Origin Finance..49 Choice Home Loans..12 New Horizons..47 Bernie Lewis Home Loans..9 National Mortgage Brokers..46 Australian Mortgage Options..7 Mortgage Wisdom..44 Australian Finance Group (AFG)..6 The Mortgage Store..43 Aussie..5 The Mortgage Professionals..42 AAA Financial Corporation..1 Mortgage Partners..41 Other mortgage broker (please specify) Mortgage Maker..40 Mortgage House..67 The Mortgage Gallery..39 Mortgage Force..38 The Mortgage Detective..37 Mortgage Choice..36 The Mortgage Bureau..35 Mobile Mortgage Services..34

2/2 02/01/16

x:\systems\database\cards\docs\1500\1435.doc Loans - Mortgage Brokers X 1 PAGE 108 PAGE 109

Banks Building Societies Car Manufacturers Westpac..29 Newcastle Permanent..54 Volkswagen Finance..742 Victoria Teachers Mutual Bank..735 Maitland Mutual..192 Toyota Financial Services..226 UBank..290 IMB..52 Nissan Finance..741 TIO..187 Heritage..41 Mercedes-Benz Finance..224 Teachers Mutual Bank..734 Greater..51 Holden Finance..92 Suncorp Bank..43 Big Sky..751 Ford Credit..222 St. George..55 B&E (Bass & Equitable)..81 BMW Financial Services..221 Service One Alliance Bank..770 Some other building society Some other car manufacturer The Rock..186 (please specify)..82 (please specify)..228 Regional Australia Bank..778

RACQ Bank..790 Credit Unions Other Companies Rabobank..36 WAW..162 Virgin Money..249 Qudos Bank..774 Victoria Teachers (VTU)..64 RESI..242 QTMB (QT Mutual Bank)..733 Teachers Credit Union..726 RAMS..730 QBank..777 Sydney Credit (SCU)..147 RACV..184 Police Bank..746 Summerland..217 Pepper Homeloans..241 P&N Bank..740 Southern Cross..214 NRMA..40 National Australia Bank (nab)..22 Queenslanders Credit Union..79 Loan from Government MyState Bank..752 Queensland Teachers'..112 (eg. Centrelink)..238 ME Bank (Members Equity)..35 Queensland Country..208 Liberty Financial..718 Macquarie..20 Qantas..102 Latitude Financial Services..773 ING (Direct)..4 Police Credit Union (SA & NT)..141 Key Start..717 IMB Bank..772 Police Credit Union (NSW)..105 HomeStart..234 Hume Bank..750 Police Association Credit (VIC)..119 HomeSide..30 HSBC..19 Police & Nurses (WA)..121 Homeloans..233 Heritage Bank..731 People’s Choice Credit Union..721 GE Money..21 Greater Bank..775 Orange Credit Union..768 Capital Finance..709 G&C Mutual Bank..762 Northern Inland (NSW)..205 Aussie..164 Esanda..94 MyState Financial..288 American Express..182 Endeavour Mutual Bank..792 Macarthur..203 Some other company (please specify) Deutsche Bank..14 Illawarra Credit Union..153 Defence Bank..732 Hunter United..202 CommSec..738 Horizon..201 Commonwealth Bank..13 Holiday Coast..96 Citibank..12 Goulburn Murray..158 Beyond Bank Australia..747 ECU (Electricity Credit)..68 Bendigo Bank..77 Defence Force Credit (Defcredit)..167 BDCU Alliance Bank..759 Credit Union SA..714 BankWest..25 Credit Union Australia (CUA)..111 BankVic..745 Community First..151 Bankmecu..706 Community Alliance..712 Bank SA..27 Coastline..62 Bank of Us..791 Capricornian..61 Bank of Queensland..6 Bananacoast Community..56 Bank of Melbourne..292 Australian Defence..149 Bank First..795 Some other credit union Bank Australia..757 (please specify)..131 Auswide Bank..756 Australian Military Bank..776

Arab Bank Australia..33 2/2 ANZ..1 05/05/18

AMP..179

Adelaide Bank..84

Some other bank (please specify)

x:\systems\database\cards\docs\1500\1396.doc Loans - B/CU/BS 2002 X 9 PAGE 109 PAGE 110

Satisfaction scale

Very dissatisfied..1

Fairly dissatisfied..2

Neither satisfied nor dissatisfied..3

Fairly satisfied..4

Very satisfied..5

2/2 27/02/16

x:\systems\database\cards\docs\2500\2003.doc Overall Satisfaction X 2 PAGE 110 PAGE 111

Less than 1 month..A

1 to less than 3 months..B

3 to less than 6 months..C

6 to less than 12 months..D

1 to less than 3 years..E

3 to less than 5 years..F

5 to less than 10 years..G

10 to less than 25 years..H

25 to less than 50 years..I

50 years or more..J

1/1 29/09/12

x:\systems\database\cards\docs\2500\2030.doc Length dealt with X 2 PAGE 111 PAGE 112

Likelihood to recommend

Very Very likely unlikely

10 9 8 7 6 5 4 3 2 1

2/2 28/01/17

x:\systems\database\cards\docs\2500\2067.doc Likelihood to recommend X 3 PAGE 112 PAGE 113

Everyday Banking Account..1

Savings Account (e.g. term deposit, high interest online, bonus saver account, etc.)..2

Home Loan..3

Personal Loan..4

Credit Card..5

Prepaid Debit Card (e.g. MasterCard Gift Card, Visa Gift Card, Travel Money Card, etc.)..6

Vehicle Insurance..7

Household/Property Insurance..8

Life Insurance..9

Risk Insurance..10

Superannuation..11

Managed Investment..12

Other (please specify)

1/1 27/10/12 x:\systems\database\cards\docs\2500\2034.doc New accounts/cards/policies X 2 PAGE 113 PAGE 114

Banks Building Societies Other Companies Westpac..29 Newcastle Permanent..54 Woolworths..291 Victoria Teachers Mutual Bank..735 Maitland Mutual..192 RAMS..730 UBank..290 IMB..52 RACV..184 TIO..187 Heritage..41 OnePath..499 Teachers Mutual Bank..734 Greater..51 NRMA..40 Suncorp Bank..43 Big Sky..751 Latitude Financial Services..773 St. George..55 B&E (Bass & Equitable)..81 GE Money..21 Service One Alliance Bank..770 Some other building society BT..8 Rural Bank..725 (please specify)..82 Aussie..164 The Rock..186 Some other company (please specify) Regional Australia Bank..778 RACQ Bank..790 Credit Unions Rabobank..36 WAW..162 Qudos Bank..774 Victoria Teachers (VTU)..64 QTMB (QT Mutual Bank)..733 Teachers Credit Union..726 QBank..777 Sydney Credit (SCU)..147 Police Bank ..746 Summerland..217 P&N Bank..740 Southern Cross..214 National Australia Bank (nab)..22 Queenslanders Credit Union..79 MyState Bank..752 Queensland Teachers'..112 ME Bank (Members Equity)..35 Queensland Country..208 Macquarie..20 Qantas..102 ING (Direct)..4 Police Credit Union (SA & NT)..141 IMB Bank..772 Police Credit Union (NSW)..105 Hume Bank..750 Police Association Credit (VIC)..119 HSBC..19 Police & Nurses (WA)..121 Heritage Bank..731 People’s Choice Credit Union..721 Greater Bank..775 Orange Credit Union..768 G&C Mutual Bank..762 Northern Inland (NSW)..205 Esanda..94 MyState Financial..288 Endeavour Mutual Bank..792 Macarthur..203 Deutsche Bank..14 Illawarra Credit Union..153 Defence Bank..732 Hunter United..202 Commonwealth Bank..13 Horizon..201 Citibank..12 Holiday Coast..96 Beyond Bank Australia..747 Goulburn Murray..158 Bendigo Bank..77 ECU (Electricity Credit)..68 BDCU Alliance Bank..759 Defence Force Credit (Defcredit)..167 BankWest..25 Credit Union SA..714 BankVic..745 Credit Union Australia (CUA)..111 Bankmecu..706 Community First..151 Bank SA..27 Community Alliance..712 Bank of Us..791 Coastline..62 Bank of Queensland..6 Capricornian..61 Bank of Melbourne..292 Bananacoast Community..56 Bank First..795 Australian Defence..149 Bank Australia..757 Some other credit union Auswide Bank..756 (please specify)..131 Australian Military Bank..776 Arab Bank Australia..33 ANZ..1 AMP..179 Adelaide Bank..84 Some other bank in Australia

(please specify)..727 2/2 05/05/18 Some other bank overseas (please specify)..728

x:\systems\database\cards\docs\1500\1394.doc Bank Usage - Banks/CU/BS/Other 2002 X 2 PAGE 114 PAGE 115

Reasons changed from previous main financial institution

New financial institution was recommended by a relative, friend or colleague..20

Took out investments with my new main financial institution..17

Took out a new loan with my new main financial institution..16

Advertising by my new main financial institution appealed to me..15

Wanted to consolidate my business with one financial institution..14

Old financial institution was taken over or changed name..13

Bad publicity..12

Not conveniently located..11

Poor range of investment products..10

Didn’t care about loyal customers..9

High fees and charges..8

Poor interest rates..7

Staff not interested in customers..6

Staff couldn’t give me different options for my financial problems..5

Staff didn’t understand my circumstances..4

Staff couldn’t explain product options well..3

Too many mistakes..2

Poor service..1

New financial institution was recommended by a broker or advisor..19

Previously banked overseas..18

Some other reason (please specify)

2/2 5/4/08

x:\systems\database\cards\docs\500\195.doc Bank Usage - Reasons changed from previous X 7 PAGE 115 PAGE 116

Reasons you intend to switch institutions

New financial institution was recommended by a relative, friend or colleague..20

Took out/intend to take out other investments with my new main financial institution..14

Took out/intend to take out a loan with my new main financial institution..13

Advertising by my new main financial institution appealed to me..12

Expect to consolidate my business with one financial institution..11

Old financial institution has been/is about to be taken over or change name..10

Better reputation..9

More conveniently located..8

Better range of investment products..7

Lower fees and charges..6

Better interest rates..5

Expect staff to be more interested in my financial situation..15

Expect better trained staff..3

Expect better accuracy..2

Expect better service..1

New financial institution was recommended by a broker or advisor..19

Will be overseas within 12 months..18

Some other reason (please specify)

2/2 5/4/08

x:\systems\database\cards\docs\1000\502.doc Bank Usage - Reasons to switch institutions X 7 PAGE 116 PAGE 117

Total amount in banks, building society and credit union accounts or other investments

(Please do not include your own home)

Nothing..T

$1 – $99..U

$100 – $499..B

$500 – $999..C

$1,000 – $1,999..D

$2,000 – $4,999..E

$5,000 – $9,999..F

$10,000 – $19,999..G

$20,000 – $49,999..H

$50,000 – $99,999..I

$100,000 – $149,999..L

$150,000 – $249,999..M

$250,000 – $349,999..N

$350,000 – $499,999..P

$500,000 – $699,999..Q

$700,000 – $999,999..S

$1 million to less than $2 million..R

$2 million to less than $5 million..J

$5 million or more..K

1/1 5/6/02

x:\systems\database\cards\docs\1500\1359.doc Finance 2002 - Total Amount X 1 PAGE 117 PAGE 118

Visited a branch of a bank or any other financial institution..1

Conducted using institution’s website..2 Internet banking using an App on a mobile phone or tablet..3

where you talk to a person..4 Used phone banking with a computerised voice response..5

Contacted a personal or private banker..6

Contacted a financial adviser/planner..7

Used an ATM..8

Used EFTPOS..9

Written a cheque..10

Used [email protected]

1/1 29/09/12 x:\systems\database\cards\docs\2500\2029.doc Service use X 2 PAGE 118 PAGE 119

Satisfaction scale

Very dissatisfied..1

Fairly dissatisfied..2

Neither satisfied nor dissatisfied..3

Fairly satisfied..4

Very satisfied..5

Likelihood to recommend

Very Very likely unlikely

10 9 8 7 6 5 4 3 2 1

2/2 28/01/17

x:\systems\database\cards\docs\2500\2068.doc Satisfaction / Likelihood to recommend X 3 PAGE 119 PAGE 120

Credit/Debit card Tapping with a mobile phone, smart watch, Fitbit, tablet or ring Using a PIN..1 Android Pay..31

Tapping a card (e.g. Visa PayWave, MasterCard PayPass, Apple Pay..32 Amex) WITHOUT a PIN..2 Samsung Pay..33 Tapping a card (e.g. Visa PayWave, MasterCard PayPass, ANZ Mobile Pay..11 Amex) WITH a PIN..3

CommBank Tap & Pay..12 Bill & payment services NAB Pay..13 BPay..21 Other Bank/Institution Tap and Pay..15 Australia Post Billpay..22 Pay Wear..44 PayPal..35 Garmin Pay..45

Visa Checkout (not ‘Tap & Go’)..36 Fitbit Pay..46

MasterPass by Mastercard BankWest Halo payment ring..47 (not ‘Tap & Go’)..37 Other methods Google Wallet..34 Cryptocurrencies Western Union Pay..23 (e.g. Bitcoin, Ripple, etc.)..39

Afterpay..41 Other online payment system such as POLi, Skrill, Paymate, eWAY..38

zipMoney..42

zipPay..43 Gift card/Pre-paid card..51

1/1 29/09/18 Other payment method (please specify)

x:\systems\database\cards\docs\2500\2066.doc Payment methods X 2 PAGE 120 PAGE 121

Likelihood to recommend

Very Very likely unlikely

10 9 8 7 6 5 4 3 2 1

2/2 28/01/17

x:\systems\database\cards\docs\2500\2067.doc Likelihood to recommend X 3 PAGE 121 PAGE 122

INTENTIONALLY LEFT BLANK

x:\systems\database\cards\docs\2000\1987.doc Clear X 4 PAGE 122 PAGE 123

Types of Alcohol Drunk

Beer – bottles, stubbies or cans..1

Beer – on tap..2

Pre-Mixed Alcoholic Beverages – already mixed in a can or bottle (e.g. Alcopops, RTDs)..3

Spirits – not pre-mixed..4

White Wine (still) – cask..5

White Wine (still) – bottled..6

Red Wine (still) – cask..7

Wine

Red Wine (still) – bottled..8

Champagne or Sparkling Wine..9

Fortified Wine (e.g. port, sherry)..10

Liqueurs..11

Cider (alcoholic)..12

Other (please specify)

1/1 27/09/14 "x:\systems\database\cards\docs\2000\1952.doc Alcohol - types drunk X 3" PAGE 123 PAGE 124 Factory-made cigarette brands and types

Alpine Horizon Parker & Simpson Menthol Filter ...... 306 Red ...... 196 Red ...... 270 Menthol Original ...... 307 Purple ...... 191 Blue ...... 271 Menthol Rich ...... 303 Blue ...... 192 Gold ...... 272 Menthol Fine ...... 325 Orange ...... 193 Menthol Supreme ...... 327 Yellow ...... 194 Peter Jackson White ...... 198 Virginia Red ...... 366 Benson & Hedges Menthol Blue ...... 195 Original Blue ...... 367 Classic Red ...... 880 Menthol Yellow ...... 197 Rich Gold ...... 369 Smooth Dark Blue ...... 881 93mm Long Red ...... 789 Smooth Blue...... 409 Fine Grey ...... 882 93mm Long Purple ...... 788 Fine Silver ...... 362 Rich Purple ...... 135 93mm Long Blue ...... 787 Supreme White ...... 357 Subtle Sky Blue ...... 136 Menthol Green ...... 368 Ultimate White ...... 133 JPS Hybrid Blue Red ...... 962 Regular to Fresh ...... 975 Bond Street Blue ...... 963 Hybrid Gold Red ...... 885 Gold ...... 964 Regular to Fresh ...... 976 Blue ...... 883 Silver ...... 965 Hybrid Silver Gold ...... 884 Sky Blue ...... 638 Regular to Fresh ...... 977 Menthol ...... 703 Menthol Green ...... 966 Peter Stuyvesant Camel JPS Crushball Filter Red ...... 469 Filters ...... 768 Red ...... 671 Classic Blue ...... 470 Blue ...... 765 Blue ...... 670 Refined Gold ...... 641 Gold ...... 672 Choice Reef Full Red ...... 953 JPS Superkings Coral Red ...... 600 Original Blue ...... 954 Red ...... 706 Lagoon Blue ...... 601 Rich Gold ...... 955 Blue ...... 707 Treasure Gold ...... 602 Fine Silver ...... 930 Gold ...... 812 Signature Blonde ...... 718 Silver ...... 813 Rothmans Signature Bold ...... 727 Menthol ...... 709 Red ...... 858 Signature Classic ...... 729 Blue ...... 859 Longbeach Gold ...... 886 Filter Red ...... 396 Davidoff Silver ...... 892 Original Yellow ...... 335 Classic ...... 269 Black ...... 520 Rich Blue ...... 336 Gold ...... 771 Menthol Green ...... 887 Fine Silver ...... 337 Cool Crush Red ...... 523 Finesse Yellow ...... 339 Deal Cool Crush Blue ...... 521 Select White ...... 395 Red ...... 853 Cool Crush Gold ...... 522 Blue ...... 854 Menthol Green ...... 338 Rich ...... 485 Menthol Fresh ...... 397 Rothmans Superkings

Longbeach Moments Red ...... 647 Dunhill Blue ...... 648 Premier Red ...... 739 East Coast ...... 388 Fresh Coast Menthol ..... 389 Menthol Green ...... 649 Distinct Blue ...... 737 Refined Grey ...... 748 North Coast ...... 390 Shuang Xi Infinite White ...... 738 West Coast ...... 391 Original Red ...... 860 Fine Cut Navy ...... 743 Marlboro Fine Cut White ...... 744 Winfield Red ...... 341 Arctic Crush ...... 498 Red ...... 852 Blue ...... 344 Blue ...... 584 Gold ...... 408 Escort Gold ...... 585 Ice Blast ...... 968 Red ...... 232 Sky Blue ...... 861 Kretek ...... 969 Blue ...... 233 Grey ...... 864 American Blend ...... 342 Sky Blue ...... 234 Ultimate White ...... 984 Yellow ...... 235 Double Blast ...... 345 Menthol Boost ...... 985 Silver ...... 749 Pall Mall Slims Menthol Fresh ...... 583 Jet Blue ...... 987 Holiday Original Red ...... 758 Rich Blue ...... 759 Jet Gold ...... 988 Rich Red ...... 957 Bright Blue ...... 919 Smooth Amber ...... 760 Fine Silver ...... 761 Winfield Optimum Sun Gold ...... 911 Crush Blue ...... 655 Dawn Grey ...... 912 Ultimate Purple ...... 762 Menthol Green ...... 763 Crush Sky ...... 862 Warm Purple ...... 913 Crush Gold ...... 863 Sea Green ...... 914 Crush Menthol Boost ...... 657

1/1 Other Brand 02/06/18 Please say brand and type

x:\systems\database\cards\docs\2500\2075.doc Smoking, brands and types X 3 PAGE 124 PAGE 125

Roll-your-own brand

Champion..1

Choice RYO..2

Craftsman RYO..13

Drum..3

Holiday RYO..4

Horizon RYO..5

JPS RYO..6

Longbeach RYO..7

Port Royal..8

White Ox..9

Winfield RYO..10

Other RYO brand (please specify)..11

Loose unbranded tobacco (“chop chop”)..12

1/1 03/06/17

x:\systems\database\cards\docs\2500\2044.doc Roll-your-own brand X 2 PAGE 125 PAGE 126

Involved in a decision for a business to buy, or not buy:

Purchase of buildings, properties or other real estate investments..1 Lease of buildings, properties or other real estate leasing..2 Banking or other financial services for a business or organisation..20 Insurance or superannuation for a business or organisation..21 Cars or car hire for a business or organisation..7 Trucks or other commercial vehicles (eg. buses, forklifts, boats, etc)..8 Machinery or equipment (eg. farm machinery, tractors, hay balers, forklifts, generators, etc)..29 Hiring general equipment or other machinery (eg. air conditioners, scaffolding, lighting, earthmoving equipment, traffic control equipment, portable toilets or buildings, etc)..9 Building materials..3 Office supplies, stationery, furniture or building fittings..4 Farming stock, such as sheep, cattle, poultry, etc..5 Fertilisers; seed or grain; feed for animals, birds, etc..6 Raw materials used for processing, manufacturing or other uses..10 Work clothing, uniforms, protective equipment or safety equipment..19 Marketing, market research, public relations or advertising expenditure..26 Freight, postal, transport or delivery services and logistics..37 Electricity, gas or water supplier for a business or organisation..24 Security systems and services..27 Building services, cleaning and maintenance (eg. for lifts, escalator, air conditioning, etc)..30 R&D expenditure..31 Legal, accounting or consulting services..32 Information or document management or archiving..33 Organised conferences or training seminars..22 Training and accreditation (including health and safety training, etc)..34 Hiring people/Recruitment..28 Travel and accommodation for a business or organisation..35 Computers (eg. desktops, laptops, notebooks, tablets, servers, etc)..23 Computer peripherals, electronic equipment or accessories (eg. photocopiers, printers, screens, projectors, routers, etc)..14 Computer software or online services (eg. Apps for business use, cloud computing, etc)..15 Programming, website design, App development or related services..36 Telecommunications services (eg. mobile or landline telephones, Internet services, etc)..16 None of these things..99

1/2 06/07/13

x:\systems\database\cards\docs\500\86.doc Business Decisions - Long X 11 PAGE 126 PAGE 127

Amount

$0 to $1,999..K

$2,000 to $9,999..L

$10,000 to $99,999..M

$100,000 to $999,999..N

$1 million to less than $10 million..P

$10 million or more..Q

1/1

Number of PCs or Tablet computers in organisation

None..A

1 – 5..B

6 – 9..C

10 – 19..D

20 – 49..E

50 – 99..F

100 – 999..G

1,000 or over..H

1/1 06/04/13

x:\systems\database\cards\docs\500\88.doc Business Decisions - Amount/PCs X 4 PAGE 127 PAGE 128

INTENTIONALLY LEFT BLANK

x:\systems\database\cards\docs\2000\1987.doc Clear X 4 PAGE 128 PAGE 129

ALP: Australian Labor Party..1

Liberal - National Coalition..3

The Greens..5

2/2 11/12/10

x:\systems\database\cards\docs\500\444.doc Voting Intention - Like to Win X 5 PAGE 129 PAGE 130

Voting

Liberal Party..3

ALP: Australian Labor Party..1

The Nationals..4

Animal Justice Party..19

CDP: Christian Democratic Party..11

United Australia Party (UAP)..14

Australian Conservatives (was Family First)..12

One Nation..16

Centre Alliance (was Nick Xenophon Team)..15

The Greens..5

Independent candidate..7

Other party (please name)..6

2/2 29/09/18

x:\systems\database\cards\docs\2000\1741.doc Voting Intention - NSW N 5 PAGE 130 PAGE 131

Country of Birth

Australia..1 New Zealand..7 Other South Pacific..10 UK..8 Republic of Ireland..11 France..12 Germany..13 Other Northern/Western Europe

(eg. Netherlands, Switzerland, Sweden etc.) ..14 Italy..5 Greece..4

Other Southern Europe (eg. Portugal, Spain, Malta etc.) ..15 Russia and Eastern Europe (eg. Poland, Croatia, Serbia, Macedonia, Cyprus, Ukraine,

Czech Republic, Hungary etc.) ..16 USA..9 Canada..3 South America, Central America, Mexico, Caribbean..17

Middle East (eg. Lebanon, Turkey, Iraq, Iran etc.) ..18 Israel..19 Egypt..20 South Africa..21 Other Africa..22 India..23 Pakistan..24 Sri Lanka..25 Hong Kong..26 Mainland China..27 Korea..28 Taiwan..29 Japan..30 Vietnam..31 Philippines..32 Malaysia..33 Singapore..34 Indonesia..35 Other Asia..36 Other (please specify)

1/1 4/10/03

x:\systems\database\cards\docs\2000\1527.doc Country where born X 5 PAGE 131 PAGE 132

Language other than English spoken at home

(If more than one language, say all that apply)

Australian Aboriginal languages..1 Cantonese..19 Afrikaans..40 Mandarin..20 Greek..2 Japanese..21 Italian..3 Korean..22 French..4 Vietnamese..23 German..5 Thai..24 Dutch..6 Khmer..25 Spanish..7 Indonesian..26 Portuguese..8 Malay..27 Polish..9 Filipino..28 Hungarian..10 Tagalog..29 Russian..11 Maori..41 Serbian..12 Samoan..32 Croatian..13 Hindi..33 Maltese..14 Urdu..34 Macedonian..15 Punjabi..38 Turkish..16 Bengali..39 Persian/Farsi..17 Tamil..35 Assyrian..37 Malayalam..42

Arabic (including Lebanese)..18 Gujarati..43 Telugu..44 Nepalese..45 Sinhalese..36 Other (please specify)

1/1 29/03/14

x:\systems\database\cards\docs\2000\1995.doc Language other than English spoken at home X 2 PAGE 132 PAGE 133

Marital Status

Married..5

Separated..8

Divorced..7

Widowed..6

Defacto/Living with partner but not married..4

Engaged..0

Planning to marry..1

Single/Never married..9

1/1 05/03/11

x:\systems\database\cards\docs\2000\1531.doc Demographics - Marital Status X 2 PAGE 133 PAGE 134

Level of Education

(Please read through all the card before answering)

Some primary school..1

Finished primary school..2

Some secondary school..3

Some technical or commercial..4

Passed School Certificate, Passed 4th form, Passed Intermediate, Year 10, Junior or Achievement certificate..5

Passed 5th form, Year 11, Passed Leaving or Sub-senior certificate..6

Finished or now studying at Technical school or Commercial College or TAFE including trade certificate, other certificate or apprenticeship..7

Finished or now studying for HSC or VCE, Matriculation, Year 12, or Senior certificate..8

Some University or some College of Advanced Education training..9

Diploma from College of Advanced Education or TAFE (Not Degree), Tertiary or Management training including Diploma (other than University Degree)..10

Now at University..11

Degree from University, College of Advanced Education..12

Higher Degree or Higher Diploma, eg. Ph.D, Masters..13

28/03/15

x:\systems\database\cards\docs\500\23.doc Demographics - Education X 4 PAGE 134 PAGE 135

Studying at

Secondary school..1

TAFE..2

Commercial college..3

University..4

Other (please specify)

1/1 5/1/08

"x:\systems\database\cards\docs\2000\1878.doc Demographics - Studying at X 2" PAGE 135 PAGE 136

Total income before deducting income tax (Just say letter after your answer)

Less than $116 a week OR Less than $6,000 a year..A

$116 – 192 a week OR $6,000 – 9,999 a year..B

$193 – 288 a week OR $10,000 – 14,999 a year..C

$289 – 384 a week OR $15,000 – 19,999 a year..D

$385 – 481 a week OR $20,000 – 24,999 a year..E

$482 – 577 a week OR $25,000 – 29,999 a year..G

$578 – 673 a week OR $30,000 – 34,999 a year..I

$674 – 769 a week OR $35,000 – 39,999 a year..J

$770 – 864 a week OR $40,000 – 44,999 a year..K

$865 – 961 a week OR $45,000 – 49,999 a year..L

$962 – 1153 a week OR $50,000 – 59,999 a year..M

$1154 – 1346 a week OR $60,000 – 69,999 a year..P

$1347 – 1538 a week OR $70,000 – 79,999 a year..Q

$1539 – 1730 a week OR $80,000 – 89,999 a year..R

$1731 – 1923 a week OR $90,000 – 99,999 a year..S

$1924 – 2115 a week OR $100,000 – 109,999 a year..T

$2116 – 2307 a week OR $110,000 – 119,999 a year..U

$2308 – 2500 a week OR $120,000 – 129,999 a year..V

$2501 – 2884 a week OR $130,000 – 149,999 a year..W

$2885 – 3846 a week OR $150,000 – 199,999 a year..X

$3847 – 4807 a week OR $200,000 – 249,999 a year..Y

$4808 – 5769 a week OR $250,000 – 299,999 a year..Z

$5770 or more a week OR $300,000 or more a year..H

01/07/17

"x:\systems\database\cards\docs\500\24.doc Demographics - Income X 8" PAGE 136 PAGE 137

Number of people at the particular place where you work: (Place where you work means the whole business under the same ownership or management at the same address)

Only self..A 2 to 4 people..B 5 to 9 people..C 10 to 19 people..D 20 to 24 people..E 25 to 49 people..F 50 to 99 people..G 100 to 199 people..H 200 to 299 people..I 300 to 499 people..J 500 to 999 people..K 1000 or more people..L

Chairman or managing director..1 Other director..2 Owner, partner or proprietor..3 General manager..4 Member of management board or executive committee..5 The company accountant, treasurer or company secretary..6 Department head, administration manager, branch manager..7 Professional (not in above) such as doctor, dentist, chemist, solicitor, university lecturer, geologist, etc..8 IT professionals such as data communications/network manager, microcomputer manager, MIS manager, EDP/DP manager, LAN manager, systems analyst/programme analyst, systems engineer, etc..15 Other professional such as teacher, nurse, policeman, social worker, etc..9 Sales person, sales representative, shop worker..14 Office worker, clerk, typist, secretary, receptionist, key-punch operator, etc..10 Skilled worker such as foreman, electrician, tradesman, technician, printer, etc..11 Semi-skilled worker such as factory worker, machinist, driver, apprentice, waiter, etc..12 Other manual worker such as cleaner, council worker, labourer, farm labourer, etc..13

Other work or position (please describe)

5/7/03 x:\systems\database\cards\docs\500\21.doc Demographics 47j,k - No. of people/Occupation X 4 PAGE 137 PAGE 138

Industry work in

(eg. poultry, fruit, vegetables, cereal grains, sheep, Agriculture cattle, pigs, forestry, logging, fishing, hunting, etc.)..1

(eg. minerals, coal, oil and gas, Mining construction materials, minerals exploration, etc.)..2

(eg. food, beverages, tobacco, textiles, clothing and footwear, wood, wood products, furniture, paper, paper products, printing, publishing, Manufacturing chemical petroleum and coal products, metal and mineral products; transport equipment, etc.)..3

Electricity, (eg. electricity, gas, water, sewerage and drainage, etc.)..4 gas and water

Construction (eg. building and non-building construction, concreting, bricklaying and tiling trades, etc.)..5

(eg. general wholesalers, builders hardware dealers, machinery and equipment wholesalers; minerals, metals and chemical wholesalers; food, Wholesale drink and tobacco wholesalers; textile and clothing wholesalers, household goods wholesalers, etc.)..6

(eg. department and general stores: clothing, fabrics and furniture stores, Retail household appliance and hardware stores, motor vehicle dealers, petrol and tyre retailers, milk and bread vendors, food stores, etc.)..7

Transport (eg. road transport, rail transport, water transport, and storage air transport, services to transport, storage, etc.)..8

Communication (eg. postal and telephone services, etc.)..9

Finance (eg. banking, finance, investment services, and insurance finance and investment, insurance and services to insurance)..14

Property and (eg. real estate agents, operators and developers: legal and accounting business services services, etc.)..15

Public administration (eg. government administration, justice, foreign government and defence representation, defence, etc.)..11

(eg. hospitals and nursing homes; veterinary services; education, , Community museum and library services; art galleries, welfare and religious services institutions, research and meteorology services, business and labour organisations, community organisations, etc.)..12

Recreation (eg. entertainment, sport and recreation, restaurants, hotels and accommodation, clubs, laundries and dry cleaners, hairdressers and and personal beauty salons, private households employing staff, etc.)..13

1/1 8/1/05

x:\systems\database\cards\docs\500\22.doc Demographics 47kk Industry X 5 PAGE 138 PAGE 139

Employment from home

Do some or all work from home..1 Self-Employed

Do no work from home..2

Do some paid work from home..3

Employed Do some unpaid work from home..4

Do no work from home..5

Some other (please specify)

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Involved in decision making for a business:

Banking, insurance and other financial services (eg. loans, credit cards, payment services)..1

Telecommunications, computers, software, online services, peripherals, electronic equipment or services, website design, App development..2

Travel and accommodation, conferences, events and functions..3

Cars, trucks, machinery or equipment purchasing (including farm machinery), leasing or fleet management or general equipment hire..4

Hiring people, HR, training, accreditation (inc. health and safety)..5

Property investment, purchasing or leasing..6

Marketing, market research, advertising, public relations..7

Freight, postal, transport or delivery services and logistics..13

Office or commercial supplies, fittings or furniture, clothing or safety equipment..8

Raw materials, building materials, supplies, farming stock, grain or feed..9

Professional, legal, accounting, consulting or information management services..10

Building services, cleaning, maintenance, utilities (gas, electricity, water, waste), security services..11

R&D..12

None of the above..99

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Annual Turnover

$200 million or more..G

$100 million to less than $200 million..N

$50 million to less than $100 million..E

$20 million to less than $50 million..M

$10 million to less than $20 million..J

$5 million to less than $10 million..C

$2 million to less than $5 million..R

$1 million to less than $2 million..F

$500,000 to less than $1 million..L

$200,000 to less than $500,000..A

$150,000 to less than $200,000..Q

$100,000 to less than $150,000..I

$75,000 to less than $100,000..D

$50,000 to less than $75,000..K

$25,000 to less than $50,000..B

$0 to less than $25,000..H

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Financial institutions deal with

Zurich..41 BT..14 Westpac..39 BNP Paribas..13 Suncorp..38 Beyond Bank Australia..53 St. George..37 Bendigo Bank..12 Rural Bank..20 BankWest..9 Rabobank..33 Bank SA..11 Perpetual..31 Bank of Us..52 National Australia Bank (nab)..29 Bank of Queensland..10 MLC..28 Bank of Melbourne..78 ME Bank (Members Equity)..27 AXA..8 Macquarie..26 Auswide Bank..51 Latitude Financial Services..21 Asgard..7 Industry Super Fund..24 AON..44 ING..25 ANZ..6 Hume Bank..54 AMP..5 HSBC..23 American Express..4 Esanda..43 Adelaide Bank..2 Elders..45 Other bank (please specify)..95 Commonwealth Bank..18 Building society..96 Colonial First State..17 Credit union..97 Citibank..16 Some other institution (please specify)..98

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Satisfaction with financial institution

Very dissatisfied..1

Fairly dissatisfied..2

Neither satisfied nor dissatisfied..3

Fairly satisfied..4

Very satisfied..5

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Likelihood to recommend

Very Very likely unlikely

10 9 8 7 6 5 4 3 2 1

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Living arrangements

with no children..1 Living with spouse/partner with child(ren)..2

Living with child(ren) as single parent..3

Living with parent(s)..4

Boarder..5

Living in a shared household with one or more housemates..6

Some other (please specify)

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Adult Children at Home

All my children have grown up and left home..1

I am 18 or over and live with my parent(s)..2

I have at least one child 18 or over living at home..3

None of them apply..4

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Total income before deducting income tax (Just say letter after your answer)

Less than $116 a week OR Less than $6,000 a year..A

$116 – 192 a week OR $6,000 – 9,999 a year..B

$193 – 288 a week OR $10,000 – 14,999 a year..C

$289 – 384 a week OR $15,000 – 19,999 a year..D

$385 – 481 a week OR $20,000 – 24,999 a year..E

$482 – 577 a week OR $25,000 – 29,999 a year..G

$578 – 673 a week OR $30,000 – 34,999 a year..I

$674 – 769 a week OR $35,000 – 39,999 a year..J

$770 – 864 a week OR $40,000 – 44,999 a year..K

$865 – 961 a week OR $45,000 – 49,999 a year..L

$962 – 1153 a week OR $50,000 – 59,999 a year..M

$1154 – 1346 a week OR $60,000 – 69,999 a year..P

$1347 – 1538 a week OR $70,000 – 79,999 a year..Q

$1539 – 1730 a week OR $80,000 – 89,999 a year..R

$1731 – 1923 a week OR $90,000 – 99,999 a year..S

$1924 – 2115 a week OR $100,000 – 109,999 a year..T

$2116 – 2307 a week OR $110,000 – 119,999 a year..U

$2308 – 2500 a week OR $120,000 – 129,999 a year..V

$2501 – 2884 a week OR $130,000 – 149,999 a year..W

$2885 – 3846 a week OR $150,000 – 199,999 a year..X

$3847 – 4807 a week OR $200,000 – 249,999 a year..Y

$4808 – 5769 a week OR $250,000 – 299,999 a year..Z

$5770 or more a week OR $300,000 or more a year..H

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Value of property

$5 million or more..R

$4 million to $4.9 million..C

$3 million to $3.9 million..W

$2 million to $2.9 million..S

$1.5 million to $1.9 million..V

$1 million to $1.4 million..F

$850,000 - $999,999..U

$700,000 – $849,999..T

$600,000 - $699,999..Y

$500,000 – $599,999..D

$400,000 – $499,999..G

$300,000 - $399,999..K

$200,000 – $299,999..H

$100,000 – $199,999..I

Less than $100,000..B

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Young Australians Survey

Topics covered in the survey of 6 – 13 year old young Australians:

● Participation in sports and activities

● Sports watched on TV

● General attitudes

● Buying decisions

● What is cool

● Advertising & media attitudes

● TV viewing

● Websites visited

● Time spent on activities ● Magazines read

● Mobile phone use

● Spending and saving money

● Favourite things

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