CONTRACT SPECIFICATION

Tenders are requested for the following contract to operate a bus service.

Contract Reference QC38104 Route Number 236/N236 Terminus Points Station, Station Place to Hackney Wick, Eastway Contract Basis Incentivised Commencement Date 28 April 2012 Vehicle Type 60 capacity, dual door, single deck vehicles (55 capacity, dual door, single deck vehicles are acceptable) Maximum Approved Dimensions 10.2 metres long and 2.4 metres wide Advertising Rights Operator Sponsored Route No Minimum Performance Std - Average Excess Wait Time - No more than 1.20 Route No. 236 minutes Extension Threshold - Route No. Average Excess Wait Time Threshold - 1.05 236 minutes Minimum Operated Mileage - No less than 98.00% Route No. 236 Departing on Time - Route No. No less than 85.00% N236 Minimum Operated Mileage - No less than 99.00% Route No. N236

Tender Return Date: No later than 12 o’clock on 9th May 2011

SERVICE SPECIFICATION

CONTENTS

1) NOTES

2) SCHEDULE REQUIREMENTS & PINCHPOINTS

3) QSI POINTS & MILEAGE

4) OPERATIONAL CONSIDERATIONS

5) CURRENT PERFORMANCE, ROUTE RECORD & IBUS MILEAGE

1) NOTES

Proposed Changes: At this time, no changes are proposed to the existing service for introduction prior to the commencement of the new Route Agreement for Route Nos. 236 & N236.

Tenderers should note that the following alterations (subject to consultation) are proposed as part of this Service Specification for introduction with the new Route Agreement:

ƒ 60 capacity, dual door, single deck vehicles are specified (55 capacity, dual door, single deck vehicles are acceptable), subject to a satisfactory route test. ƒ The designation Route No. N236 is used for contractual purposes only. This service will be marketed as Route No. 236. This includes all publicity, including destination blind displays. ƒ On Route No. N236, departures are re-timed to improve the day/night interface. ƒ Tenderers must identify the cost of the Nightly element of this service separately.

2) SCHEDULE REQUIREMENTS & PINCHPOINTS

2.1) MONDAY TO FRIDAY SCHEDULE REQUIREMENTS & PINCHPOINTS Finsbury Park Station, Station Place to Hackney Wick, Eastway to Finsbury Park Hackney Wick, Eastway Station, Station Place First departure no later than 0435. First departure no later than 0355. 0430 - 0505 Every 30 minutes 0350 - 0455 Every 30 minutes 0506 - 0605 Every 15 minutes 0456 - 0625 Every 15 minutes 0606 - 1855 Every 8 minutes 0626 - 1845 Every 8 minutes 1856 - 1955 Every 10 minutes 1846 - 1905 Every 10 minutes 1956 - 2105 Every 12 minutes 1906 - 2105 Every 12 minutes 2106 - 0110 Every 15 minutes 2105 - 0040 Every 15 minutes Last departure no earlier than 0105. Last departure no earlier than 0035. Pinchpoints Hackney, 0725 - 0905 8 minutes Newington 0705 - 0905 8 minutes Morning 1500 - 1635 8 minutes Green 1500 - 1635 8 minutes Lane, Tesco

2) SCHEDULE REQUIREMENTS & PINCHPOINTS - continued

2.2) SATURDAY AND GOOD FRIDAY SCHEDULE REQUIREMENTS & PINCHPOINTS Finsbury Park Station, Station Place to Hackney Wick, Eastway to Finsbury Park Hackney Wick, Eastway Station, Station Place First departure no later than 0435. First departure no later than 0355. 0430 - 0505 Every 30 minutes 0350 - 0455 Every 30 minutes 0506 - 0820 Every 15 minutes 0456 - 0755 Every 15 minutes 0821 - 1830 Every 8 minutes 0756 - 1845 Every 8 minutes 1831 - 2105 Every 12 minutes 1846 - 2105 Every 12 minutes 2106 - 0110 Every 15 minutes 2106 - 0040 Every 15 minutes Last departure no earlier than 0105. Last departure no earlier than 0035. Pinchpoints Hackney, 0850 - 1100 8 minutes Newington 0820 - 1100 8 minutes Morning Green Lane, Tesco

2.3) SUNDAY AND PUBLIC HOLIDAY SCHEDULE REQUIREMENTS & PINCHPOINTS Finsbury Park Station, Station Place to Hackney Wick, Eastway to Finsbury Park Hackney Wick, Eastway Station, Station Place First departure no later than 0435. First departure no later than 0355. 0430 - 0855 Every 20 minutes 0350 - 0455 Every 30 minutes 0856 - 2105 Every 12 minutes 0456 - 0915 Every 20 minutes 2106 - 0110 Every 15 minutes 0916 - 2105 Every 12 minutes 2106 - 0040 Every 15 minutes Last departure no earlier than 0105. Last departure no earlier than 0035. Pinchpoints Hackney, 1035 - 1135 12 minutes Newington 1020 - 1120 12 minutes Morning Green Lane, Tesco

2.4) BOXING DAY SCHEDULE REQUIREMENTS & PINCHPOINTS Finsbury Park Station, Station Place to Hackney Wick, Eastway to Finsbury Park Hackney Wick, Eastway Station, Station Place First departure no later than 0815. First departure no later than 0815. 0810 - 0855 Every 20 minutes 0810 - 0915 Every 20 minutes 0856 - 2105 Every 12 minutes 0916 - 2105 Every 12 minutes 2106 - 0110 Every 15 minutes 2106 - 0040 Every 15 minutes Last departure no earlier than 0105. Last departure no earlier than 0035. Pinchpoints Hackney, 1035 - 1135 12 minutes Newington 1020 - 1120 12 minutes Morning Green Lane, Tesco

2) SCHEDULE REQUIREMENTS & PINCHPOINTS - continued

2.5) NIGHTLY Finsbury Park Station, Station Place to Hackney Wick, Eastway to Finsbury Park Hackney Wick, Eastway Station, Station Place First departure no later than 0135. First departure no later than 0055. 0130 - 0410 Every 30 minutes 0050 - 0330 Every 30 minutes Last departure no earlier than 0405. Last departure no earlier than 0325.

Tenderers must identify the cost of the Nightly element of this service separately.

3) QSI POINTS & MILEAGE

It is intended Route No. 236 will have 80 surveys per quarter at the following locations: QSI POINTS Towards Hackney Wick, Eastway Towards Finsbury Park Station, Station Place Finsbury Park Hospital (PM only) Hackney Well Street $ Hackney Well Street $ Newington Green (AM only)

MILEAGE: See Attached iBus Sheets

It is unlikely that the minimum number of QSI surveys for Threshold measurement will be conducted on Route No. N236 at present. However, this may change at a later date when a Threshold figure may be published.

$ This location observed simultaneously in both directions - counted as two surveys.

4) OPERATIONAL CONSIDERATIONS

4.1) Route No. 236 should interwork with Route No. N236 between Finsbury Park Station, Station Place and Hackney Wick, Eastway to form a seamless 24 hour service.

4.2) When compiling schedules Tenderers are asked to consider passengers making connections to other services at the following locations: Finsbury Park, Canonbury and Hackney Central Stations.

4.3) Route No. 236 can suffer unpredictable traffic delays in the Finsbury Park and Homerton areas, particularly during peak periods.

4.4) Football matches at Arsenal Football Club can cause severe traffic congestion in the Finsbury Park area.

4.5) Ridley Road market may cause delays in the Dalston area.

4.6) Uncontrolled parking on Newington Green Road may cause delays, especially during evenings.

4.7) Delays in Highbury Park due to the width of the road and local shops.

4.8) Hackney Sunday market () may cause delay to the service.

4.9) Under no circumstances must double deck buses be taken along Stroud Green Road south of the junction with Morris Place due to a low railway bridge. Buses must not turn right out of Finsbury Park Bus Station.

4.10) The Olympic Park is located within an area bounded by Stratford High Street, the River Lee Navigation, Ruckholt Road and Leyton Road. The site is adjacent to and part overlaps the Stratford City Development (SCD). Construction of facilities for the 2012 Games has commenced.

4.11) Immediately following 2012, a number of buildings will be converted for legacy uses. The Olympic Village will become housing, the Press Centre converted for other employment uses and some venues retained for public use.

4.12) Beyond this, further significant development is expected in the Olympic Park site after 2014. This will be more clearly defined through a Legacy Masterplan due to be worked up in detail in 2010.

4) OPERATIONAL CONSIDERATIONS - continued

4.13) The 2012 Olympic Games open on Friday 27th July and close on Sunday 12th August. The 2012 Paralympic Games start on Wednesday 29th August and close on Sunday 9th September. The Games will result in additional passenger demand across the network, requiring additional capacity on some routes. There will also be a number of road closures in the event areas resulting in route diversions. Operators should be aware there will be implications to them during this time. Full details and any extra resource required will be negotiated with the operator at a later date.

5) CURRENT PERFORMANCE, ROUTE RECORD & IBUS MILEAGE

5.1) CURRENT PERFORMANCE As per current print out.

5.2) ROUTE RECORD As per Busnet Printout.

5.3) IBUS MILEAGE As per current print out.

PART B - PERFORMANCE STATISTICS Route 236

Mileage Operated

100.0

99.0

98.0

97.0

96.0 Percentage 95.0

94.0 12/09131/10234567891011 Period

2009/2010 Min Standard

Period12/09131/10234567891011 2009/2010 97.17 95.39 98.23 98.86 99.27 98.88 99.02 98.62 98.43 96.38 97.83 97.26 97.77 Min Standard 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00

Deductible Mileage

3.0

2.5

2.020

1.5

1.0 Percentage 0.5

0.0 12/09131/10234567891011 Period

Period12/09131/10234567891011 2009/2010 0.26 0.65 0.15 0.16 0.27 0.22 0.19 0.26 0.42 0.33 0.63 0.42 0.53

Non Deductible Mileage

4.0 3.5 3.0 2.5 2.0 1.5

Percentage 1.0 0.5 0.0 12/09 13 1/10 2 3 4 5 6 7 8 9 10 11 Period

Period12/09131/10234567891011 2009/2010 2.57 3.96 1.62 0.98 0.46 0.90 0.79 1.13 1.15 3.29 1.54 2.32 1.70

Note : Mileage is based on 4 weeks data PART B - PERFORMANCE STATISTICS Route N236

Mileage Operated

100.0

99.0

98.0

97.0

96.0 Percentage 95.0

94.0 12/09131/10234567891011 Period

2009/2010 Min Standard

Period12/09131/10234567891011 2009/2010 97.50 98.11 100.00 99.49 100.00 99.86 100.00 99.66 99.93 98.70 99.73 99.41 99.65 Min Standard 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00

Deductible Mileage

3.0

2.5

2.020

1.5

1.0 Percentage 0.5

0.0 12/09131/10234567891011 Period

Period12/09131/10234567891011 2009/2010 0.05 0.52 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.28 0.00 0.08

Non Deductible Mileage

3.0

2.5

2.0

1.5

1.0 Percentage 0.5

0.0 12/09 13 1/10 2 3 4 5 6 7 8 9 10 11 Period

Period12/09131/10234567891011 2009/2010 2.45 1.37 0.00 0.51 0.00 0.14 0.00 0.34 0.07 1.30 -0.01 0.59 0.27

Note : Mileage is based on 4 weeks data PART B - PERFORMANCE STATISTICS Route 236

Average Excess Waiting Time

3.0

2.5

2.0

1.5

Minutes 1.0

0.5

0.0 12/09131/10234567891011 Period

2009/2010 Min Standard

Period12/09131/10234567891011 2009/2010 1.03 1.19 1.24 1.30 1.05 0.87 0.77 0.80 0.90 1.12 1.24 1.27 1.37 Min Standard 1.50 1.50 1.50 1.50 1.50 1.50 1.50 1.50 1.50 1.50 1.50 1.50 1.50

Long Gaps Occuring In Service

4.0

3.0

2.0

Percentage 1.0

0.0 12/09131/10234567891011 Period

2009/2010 Benchmark

Period12/09131/10234567891011 2009/2010 1.90 2.30 2.50 2.70 1.80 1.00 0.90 1.10 1.60 2.10 3.00 2.40 2.90 Benchmark 3.20 3.20 3.20 3.20 3.20 3.20 3.20 3.20 3.20 3.20 3.20 3.20 3.20

Note : Reliability is based on 12 weeks rolling data PART B - PERFORMANCE STATISTICS Route N236

Departing On Time

100.0

90.0

80.0 Percentage 70.0

60.0 12/09131/10234567891011 Period

2009/2010 Min Standard

Period12/09131/10234567891011 2009/2010 Min Standard

Departing Early 5.0

4.0

3.0

2.0 Percentage

1.0

0.0 12/09 13 1/10 2 3 4 5 6 7 8 9 10 11 Period

2009/2010 Benchmark

Period12/09131/10234567891011 2009/2010 Benchmark

Note : Reliability is based on 12 weeks rolling data No data Printed On: 11 March 2011 09:43:59

LONDON BUSES - ROUTE DESCRIPTION

ROUTE 236: Finsbury Park Station - Hackney Wick, Eastway (24 hour service)

Date of Structural Change: 28 April 2012. Date of Service Change: 28 April 2012. Reason for Issue: New Tender.

STREETS TRAVERSED

Towards Hackney Wick, Eastway: Station Place, Stroud Green Road, Seven Sisters Road, Blackstock Road, Highbury Park, Highbury Grove, Highbury New Park, Grosvenor Avenue, Petherton Road, Beresford Road, Newington Green Road, Newington Green (West Side), Newington Green (North Side), Matthias Road, Boleyn Road, Crossway, Shacklewell Lane, Downs Park Road, St Mark's Rise, Ridley Road, Dalston Lane, Queensbridge Road, Pownall Road, Brougham Road, Trederwen Road, Lansdowne Drive, Westgate Street, The Triangle, Mare Street, Morning Lane, Ponsford Street, Homerton High Street, Fenn Street, Homerton Row, Homerton Grove, Wardle Street, Homerton High Street, Marsh Hill, Homerton Road, Lee Conservancy Road, Eastway.

Towards Finsbury Park Station: Eastway, Lee Conservancy Road, Homerton Road, Marsh Hill, Homerton High Street, Brooksby's Walk, Homerton Grove, Wardle Street, Homerton High Street, Ponsford Street, Morning Lane, Valette Street, Paragon Road, Mare Street, The Triangle, Westgate Street, Lansdowne Drive, Trederwen Road, Brougham Road, Pownall Road, Queensbridge Road, Dalston Lane, Ridley Road, St Mark's Rise, Downs Park Road, Shacklewell Lane, Crossway, Boleyn Road, Matthias Road, Newington Green (East Side), Newington Green (South Side), Newington Green Road, Beresford Road, Petherton Road, Grosvenor Avenue, Highbury New Park, Highbury Grove, Highbury Park, Blackstock Road, Rock Street, St Thomas's Road, Station Place. STANDING AND TURNING POINTS

FINSBURY PARK STATION, STATION PLACE, WEST SIDE

Private stand for 2 buses in marked bays on west side of Station Place commencing 3 metres south of passenger entrance to National Rail Station and extending 24 metres south. Buses proceed from Station Place direct to stand, departing to Station Place. Set down in Station Place, at Alighting Point and pick up in Station Place, at Stop G.

AVAILABILITY: At any time. OPERATING RESTRICTIONS: No more than 2 buses on Route 236 should be scheduled to stand at any one time. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. DISPLAY: Finsbury Park Station. OTHER INFORMATION: LBSL toilet facilities available 24 hours.

HIGHBURY BARN (from HACKNEY WICK, EASTWAY)

Public stand for one bus on the east side of Highbury Hill, commencing at a point 6 metres north of the lamp post in line with the north building line of Christ Church and extending 12 metres north. Buses proceed from Highbury Grove via Highbury Hill to stand, departing via Highbury Hill and Leigh Road to Highbury Grove. Set down in Highbury Hill, at Alighting Point and pick up in Highbury Grove, at Stop EE.

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. DISPLAY: Highbury Barn.

NEWINGTON GREEN, SOUTH SIDE (from HACKNEY WICK, EASTWAY)

Public stand for two buses on south side of Newington Green, commencing 29 metres east of the centre of Newington Green Road and extending 27 metres east. Buses proceed from Newington Green (East Side) via Newington Green (South Side) to stand, departing via Newington Green (South Side) to Newington Green (West Side). Set down in Newington Green (east Side), at Stop NE and pick up in Newington Green (west Side), at Stop NK.

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. DISPLAY: Newington Green. ASH GROVE, BUSH ROAD

Public off side stand for four buses on south side of Bush Road commencing at lamp standard 4 extending 45 metres west.

From Finsbury Park Station. Buses proceed from Westgate Street via Sheep Lane and Bush Road to stand, departing via Bush Road, Mare Street and The Triangle to Westgate Street. Set down in Westgate Street, at Stop LN and pick up in Westgate Street, at Stop LM.

From Hackney Wick, Eastway. Buses proceed from Mare Street via The Triangle, Westgate Street, Sheep Lane and Bush Road to stand, departing via Bush Road to Mare Street. Set down in Mare Street, at Stop LB and pick up in Mare Street, at Stop LD.

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. DISPLAY: Ash Grove.

HOMERTON HOSPITAL, HOMERTON ROW (from Finsbury Park Station)

Public stand for two buses on south side of Homerton Row, commencing east of pedestrian entrance to the flats and extending 27 metres west. Buses proceed from Homerton Row direct to stand, departing via Homerton Row, Homerton Grove and Wardle Street to Homerton High Street. Set down in Homerton Row, at Stop D and pick up in Homerton High Street, at Stop A.

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. DISPLAY: Homerton Hospital. OTHER INFORMATION: Stand space is limited. Buses should stand for a minimal amount of time. HACKNEY WICK, EASTWAY

Private stand for 5 buses standing abreast in marked bays in Bus Parking Area on west side of Eastway north of junction with Buxhall Crescent. Buses proceed from Eastway direct to stand, departing to Eastway. Set down in Eastway, at Alighting Point and pick up in Eastway, at Stop P.

AVAILABILITY: At any time. OPERATING RESTRICTIONS: No more than 2 buses on Route 236 should be scheduled to stand at any one time. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. DISPLAY: Hackney Wick. OTHER INFORMATION: LBSL toilet facilities available 24 hours. Transport for London - Live Mileage List Route 236 Service change 23145 Date 25 September 2009

OUT DIRECTION Timing Point Code Stop Number Stop Name Metres Miles FNPKSP S FNPKSP S Finsbury Park, Station Place Stand FNPKSP R0003 Finsbury Park Interchange 0 0.00 379 Blackstock Road 236 0.15 15059 Gillespie Road 511 0.32 15061 Riversdale Road 232 0.14 1552 The Chestnuts 387 0.24 HBRYBN 15063 Highbury Barn / London Metropolitan Uni 247 0.15 15065 Aberdeen Park 230 0.14 17952 Highbury Grove School 375 0.23 17954 Canonbury Station / Grosvenor Avenue 344 0.21 36578 Beresford Road 450 0.28 NEWNGN 1080 Newington Green 269 0.17 FL001 Matthias Road 298 0.19 FL003 Boleyn Road 317 0.20 17962 Crossway / Kingsland High Street 288 0.18 SHKLKH 17964 Shacklewell Lane 158 0.10 17965 Ridley Road Market 455 0.28 779 Kingsland Shopping Centre 341 0.21 36761 Queensbridge Road / Forest Road 303 0.19 17967 Richmond Road 236 0.15 37367 Middleton Road 258 0.16 37365 Brownlow Road 243 0.15 37361 Pownall Road / Regents Court 266 0.17 37363 Laxfield Court 238 0.15 R0341 Trederwen Road 302 0.19 LNFDBM 17974 Broadway Market 226 0.14 752 Well Street 415 0.26 2275 St.Thomas's Square 297 0.18 306 Hackney Town Hall 372 0.23 HACKML 34090 Morning Lane (Trelawney Estate) 256 0.16 17297 Homerton Terrace 294 0.18 R0427 Fenn Street 306 0.19 FL005 Homerton Hospital / Homerton Row 131 0.08 HMTHHG BP2162 Homerton Hospital / Wardle Street 184 0.11 HACKHP 10261 Hackney Hospital 445 0.28 29454 Mabley Green 436 0.27 29455 Kingsmead Estate 142 0.09 35956 Lee Conservancy Road / Poplar Close 172 0.11 BP2781 Crowfoot Close 221 0.14 17982 Trowbridge Estate 196 0.12 HACWEW BP4165 Hackney Wick 158 0.10 HACWEW S HACWEW S HACKNEY WICK, EASTWAY 0 0.00

11235 6.98 TOTAL ROUTE MILEAGE ‐ OUT DIRECTION metres miles BACK DIRECTION Timing Point Code Stop Number Stop Name Metres Miles HACWEW S HACWEW S HACKNEY WICK, EASTWAY HACWEW 35255 Trowbridge Estate 0 0.00 BP2717 Crowfoot Close 292 0.18 35256 Poplar Close 191 0.12 29456 Kingsmead Estate 245 0.15 29453 Marsh Hill 185 0.11 HACKHP 10260 Hackney Hospital 304 0.19 BP3801 Brooksby's Walk 280 0.17 HMTHHG BP1818 Homerton Hospital 154 0.10 18012 Homerton High Street 326 0.20 17298 Ponsford Street 397 0.25 HACKML 17296 Morning Lane (Trelawney Estate) 401 0.25 2276 St. Thomas's Square 467 0.29 8318 Well Street 361 0.22 LNFDBM 17973 Broadway Market 440 0.27 R0672 Trederwen Road 179 0.11 37362 Pownall Road / Laxfield Court 368 0.23 R0324 Regents Court 262 0.16 37364 Queensbridge Road / Brownlow Road 208 0.13 37366 Middleton Road 205 0.13 17968 Richmond Road 306 0.19 781 Laurel Street 306 0.19 780 Kingsland Shopping Centre 198 0.12 17966 Ridley Road Market 343 0.21 SHKLKH 17963 Shacklewell Lane / Kingsland High Street 483 0.30 BP2716 Crossway 161 0.10 FL004 Boleyn Road 207 0.13 FL002 Matthias Road 335 0.21 NEWNGN 2442 Newington Green 263 0.16 36608 Beresford Road 370 0.23 17955 Canonbury Station / Grosvenor Avenue 419 0.26 17953 Highbury Grove School 362 0.22 15067 Highbury Grove 128 0.08 15066 Aberdeen Park 189 0.12 HBRYBN 15064 Highbury Barn 402 0.25 BP3222 Lucerne Road 272 0.17 15062 Riversdale Road 165 0.10 15060 Monsell Road 455 0.28 20583 Rock Street 457 0.28 FNPKSP R0001 Finsbury Park Interchange 128 0.08 FNPKSP S FNPKSP S Finsbury Park, Station Place Stand 0 0.00

11214 6.97 TOTAL ROUTE MILEAGE ‐ BACK DIRECTION metres miles