Welcome Kit Discover the benefits of being a subscriber IndyStar Dear Subscriber, We know you have many choices these days for news 130 S. Meridian St. coverage, both locally and nationally, and supporting a , IN 46225 free press has never been more critical. That’s why I want PART OF THE USA TODAY NETWORK to thank you for your support of IndyStar, ensuring we can continue crafting stories that impact the community and the world at large. For more than 114 years, The Indianapolis Star has been serving readers in Central , delivering stories that affect, inform and inspire you. And this is only the beginning of the benefits you receive as a subscriber of IndyStar. Your subscription includes unlimited access to indystar.com and our mobile apps with breaking news and personalized news alerts, exclusive newsletters tailored to your interests and more exciting perks. This welcome kit includes helpful and important information about your subscription. You can also view this information online at help.indystar.com. Thank you for supporting IndyStar.

Sincerely,

Ronnie Ramos Executive Editor Table of Contents

4 GETTING STARTED 5 RESOURCES & CONTACT INFORMATION 6 COMMUNITY IMPACT 7 SUBSCRIBER BENEFITS Newsletters Get exclusive newsletters and the latest news with Daily Briefing and more topics. Podcasts Listen to award-winning podcasts from IndyStar and across the network. Social Media Follow us on social media for even more news coverage. e-Edition Access the digital copy of the newspaper on any device. Bonus Subscription Give one digital subscription to a family member or friend, for free! 8 Mobile Apps Stay on the pulse with our suite of mobile apps.

9 ACCOUNT MANAGEMENT Making Changes to Your Account Change your mailing address, update your password and more. Billing & Payment Learn about our secure EZ Pay program or how to make a payment online or by phone. Place a Temporary Hold on Print Delivery Suspend or resume delivery of your print edition. Report a Delivery Issue Contact us to report an issue with your print delivery. How to Access the e-Edition Create your online account to access the newspaper on your devices. Getting Started

As a subscriber of IndyStar, you have unlimited access to local and national news on indystar.com, exclusive subscriber-only newsletters, access to the e-Edition, innovative storytelling through virtual reality and podcasts, breaking news alerts and personalized news feeds on our IndyStar mobile app with “My Topics,” and much more. Here are three easy steps to get you started:

LOG IN TO ACCESS MORE BENEFITS Your subscription includes online access to indystar.com, 1 mobile and tablet access and the e-Edition, a digital replica of the print edition. Visit indystar.com/activate to log in or create an account and start enjoying these benefits and more.

SIGN UP FOR NEWSLETTERS Dive deeper into the stories that matter to you with our wide 2 selection of newsletters. Visit indystar.com/newsletters to sign up for our newsletters.

MANAGE YOUR ACCOUNT Review payment history, update payment and billing 3 information, place a temporary hold on print delivery and more. Visit account.indystar.com to manage your subscription.

Visit help.indystar.com for helpful information about your subscription.

PAGE 4 Resources & Contact Information

CUSTOMER SERVICE help.indystar.com Contact a member of our customer support team with questions about your subscription.

LIVE CHAT indystar.com/subscription EMAIL US indianapolisstar@.com CALL US 1-888-357-7827

ACCOUNT MANAGEMENT account.indystar.com Review payment history, update delivery preferences, place a temporary delivery hold and more. ENROLL IN AUTOMATIC PAYMENTS (EZ PAY) account.indystar.com/auto-pay ONE-TIME PAYMENT account.indystar.com/pay PLACE A TEMPORARY HOLD ON PRINT DELIVERY account.indystar.com/delivery-temporary-stop REPORT A DELIVERY ISSUE account.indystar.com/delivery-issue

SUBSCRIBER BENEFITS help.indystar.com View all benefits included in your subscription.

WEBSITE indystar.com NEWSLETTERS indystar.com/newsletters E-EDITION indystar.com/enewspaper

Visit help.indystar.com for helpful information about your subscription.

PAGE 5 Proud to call Indianapolis home. Dedicated to making an impact.

We reach more Hoosiers than any other news source in Central Indiana. Not only are we committed to covering the news that shapes our communities, but we want to make Indianapolis a better place. We strive to make a difference, whether we shed a light on wrongdoings, push to change laws or raise money to combat child hunger. Indianapolis isn’t just a city we cover. It’s our home.

Meet our staff

Justin Mack BREAKING NEWS REPORTER

Marisa Kwiatkowski INVESTIGATIVE REPORTER

Liz Biro FOOD AND DINING REPORTER

Learn more at connect.indystar.com

PAGE 6 Subscriber Benefits

NEWSLETTERS | indystar.com/newsletters Get subscriber-only newsletters and the latest news with the Daily Briefing and more. Select the topics you like and we’ll deliver tailored content directly to your inbox.

PODCASTS | podcasts.usatoday.com Looking for a good laugh or true crime mystery? Listen to podcasts from IndyStar and other USA TODAY NETWORK podcasts from around the country for the latest insights on sports, crime, news, pop culture and more.

SOCIAL MEDIA | indianapolis.star @indystar You can connect with us on your favorite social media channel and follow trending stories as they’re happening. Get updates on breaking news and share and comment on the news you care about on the social sites you use every day.

E-EDITION | indystar.com/enewspaper On the go? Take the news with you. You get an exact digital replica of the print edition. The e-Edition allows you to flip the pages, scan the headlines and read the stories on your device of choice, any time.

BONUS SUBSCRIPTION | account.indystar.com Share one free digital subscription with a family member or friend and they can enjoy unlimited access to indystar.com too. Log in to your account to share.

Visit help.indystar.com for helpful information about your subscription.

PAGE 7 Mobile Apps SUBSCRIBER BENEFITS

Stay on the pulse with our apps. The IndyStar app includes breaking news alerts, personalized news feeds with “My Topics,” offline reading and immersive VR experiences. The e-Edition, or Print Edition, app allows you to access the latest print edition on any device, anytime. Visit your app store to download and get started.

IndyStar Get the latest local news for Indianapolis with the IndyStar mobile app. The app is free to download and the Home section is available to all users.

The Indianapolis Star Print Edition Introducing The Indianapolis Star Print Edition app, where subscribers can read The Indianapolis Star with all the stories, photos and ads shown just as it appears in print.

Visit help.indystar.com for helpful information about your subscription.

PAGE 8 Account Management

MAKING CHANGES TO YOUR ACCOUNT Updating your account information is easier than ever. To change your mailing address, billing information, newsletter preferences and more, visit account.indystar.com. BILLING & PAYMENT Our EZ Pay program offers the convenience of renewing your subscription through automatic deductions from either a checking account or credit card. No more bills to pay and checks to write! EZ Pay is secure, fast and simple. To enroll in EZ Pay, visit account.indystar.com/auto-pay. To make a one-time, online payment, visit account.indystar.com/pay. If you prefer to make a payment by phone, please call 1-888-357-7827. UPDATE YOUR DELIVERY ADDRESS Moving soon? Update your print edition delivery address at account.indystar.com to prevent a disruption in your delivery service. PLACE A TEMPORARY HOLD ON PRINT DELIVERY Planning a vacation and need to place a temporary hold on your print delivery? Visit account.indystar.com to suspend or resume delivery of your print edition. You can submit multiple vacation hold requests in advance if you are going to be traveling in intervals. REPORT A DELIVERY ISSUE We strive to deliver your print edition on time and regret any delivery issues you may encounter. If we’ve made a mistake, please report the issue at account.indystar.com so we can correct our error. HOW TO ACCESS THE e-EDITION After creating your online account, visit indystar.com/enewspaper to view the e-Edition. You can also access the e-Edition via the Daily Briefing newsletter or in the account management portal.

Visit help.indystar.com for helpful information about your subscription.

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