Data+Design for Property Planning

DATA+DESIGN FOR PROPERTY

FINAL REPORT / 2019 PLANNING INTRODUCTION An overview of project objectives, outcomes 01 and impacts. Includes project highlights and lessons learned. TEMPLATES 05This section summarises the range of templates available for re-use in future Service Design Programme locations. RECOMMENDATIONS: GRACEMOUNT 03 This chapter identifies PROJECT recommendations for the Gracemount, Southhouse and Burdiehouse area, along themes of buildings, public space, community values and priorities, and data. APPENDICES 06This section includes a range of more detailed reports from the project activities.

RECOMMENDATIONS: KAIMES SCHOOL SERVICE DESIGN 04 This chapter identifies PROGRAMME recommendations for PROCESS: the ongoing Service Design Programme, 02 including methods, GRACEMOUNT Process and findings from models and products. PROJECT the Gracemount data and design project, including different work stages. INTRODUCTION

Data and Design for Property Planning was a collaborative project between Edinburgh Living Lab (ELL) at the University of Edinburgh and the Service Design and Our Assets programme at the City of Edinburgh Council (CEC).

The Service Design programme requested Edinburgh Living Lab to help them test a data-and-design methodology to make better decisions about significant changes to the Council Estate on a local area basis.

3 01 PROJECT OBJECTIVES

• Audit Council data, analyse adequacy of data and deliver recommendations to address key questions about building use. • Identify key community values and considerations for the future of buildings in relation to service delivery in the area. EXPECTED OUTCOMES LONG-TERM IMPACTS • Define options and considerations for the future of buildings in the Make better use of data in the Council • Property joins up their decision- area. making with other Council departments • Data for planning and decision-making - to deliver better services with less • Create guidelines for replicating to base decisions on verified information resource. this process in other areas of the about the past, present and future. city. • Property makes cost savings and • Data for community engagement - optimises the Council estate. to explore and validate community perceptions and priorities alongside • Communities are more engaged in Council perceptions and priorities decision-making with the Council, participate in making difficult decisions, and understand and accept the outcomes. Provide recommendations for the future of the Gracemount Estate that • The University and the Council collaborate on data-driven innovation and share will be acceptable to the community. knowledge and resources that support innovation across the city. The priorities for acceptability were to: • Involve participants at an early stage of decision-making and keep them involved throughout the decision-making process. • Capture a diversity of voices. • Understand and acknowledge community values beyond the specific scope of the project. This report highlights the key findings, • Communicate clearly about the decisions learnings and recommendations of the being made and listen to what people said. project. It is a compilation and summary of individual reports produced during • Support decisions with data. the course of the project. The individual reports cover the project activities and findings in more extensive detail. 4 OVERVIEW PROJECT HIGHLIGHTS

Collaboration between different service, building, and community stakeholders helped build relationships and strengthen project outcomes.

A complementary range of community- focused engagement methods were used to reach a diverse mix of stakeholders.

5 Engagement started early and focussed on community values and priorities.

People shared their views about The narrative changed from what really mattered to them in the community. They were able to Council to community. speak honestly about what they cared about, the challenges the There are many passionate people community is facing and what they in the community who want to think could make their community make a change, want to be involved, better. want to look after things, want ownership of services. When people feel listened to, they are willing to discuss difficult issues, like the loss of the Mansion House, and what might help to take its place.

Relationships built within the Council and with other Multiple methods of partners are supporting data engagement led to deeper sharing and collaboration. insight into the community. Getting value from data takes time Over 941 people contributed to and effort. The project stimulated the project. The interactive display discussions with the University and photo competition reached

HIGHLIGHTS about how to make better use many people who wouldn’t have of the University’s resources to time to come to a workshop. Spot support the Council’s data journey. interviews reached people who It stimulated discussions across were not using public buildings. the Council about how to share and link data from different sources to create efficiencies across departments. 6 Analysis of data from key buildings in Gracemount helped to identify whether buildings are addressing community needs and values

Visitor data from Gracemount Leisure Centre and Valley Park Community Centre helped to evaluate community perceptions about local provision of leisure, sports and cultural resources. Data The co-design method leads validated certain perceptions (e.g. to ongoing engagement with Valley Park Community Centre the community. [VPCC] is not well-used) and gave a more complete picture of others The insights from this project (e.g. the Leisure Centre is heavily are being integrated with other used by locals as well as people community and Council knowledge, from outside the area). and the next round of proposals will be taken back to the community for Spatial data from multiple further feedback and input. sources provided more insight into access to services within a particular area

Engagement activities highlighted that community values cover many different aspects of an area, extending well beyond people’s use HIGHLIGHTS of Council buildings and services. Combining geospatial data from the Council’s GIS service with crowdsourced data provided by OpenStreetMap, we explored new measures to better understand accessibility to public and private 7 services. OVERVIEW LESSONS LEARNED

COLLABORATIVE WORKING DATA MANAGEMENT 1The Service Design programme 2The Council holds extensive data requires active engagement from that could inform the Service Design other service areas and Localities programme, but the data is distributed in order to deliver outcomes across departments, systems and local effectively. repositories.

Property decisions have extensive Existing procedures for collecting, storing and implications for service design and using data typically focus on single use such as delivery. Better buildings are better reporting while giving insufficient attention to data because they deliver better services and reuse. Investment in data management, data skills, outcomes for people. A new building and making data accessible and analysable could won’t improve a poor service or support deliver a significant return for the entire Council a community. The programme will on efficiency and priority outcomes. Developing only succeed in building trust with increased capacity could begin with small the community if it delivers improved prototypes that test and demonstrate the value of buildings and services. data sharing across groups and provide concrete opportunities to develop in-house data skills.

Challenge 1: How might we form cross- service teams that work together? Challenge: How might we create a prototype data resource demonstrating the value that sharing and Challenge 2: How could the programme linking Council data can bring to the Service Design get more high-level support by programme? demonstrating that it can deliver 8 outcomes across services and departments? More joined-up working, investing in data management, bringing together a co-design team and collecting basic community- level data would help better understand and improve service

EFFECTIVE COMMUNITY + STAKEHOLDER ENGAGEMENT LOCAL INFORMATION

Successful engagement identifies the right people to 3 4While city-wide data collected by the Council be involved, demonstrates the value of engagement to them and communicates clearly what is happening and is usually of good quality, it needs to be complemented by locally specific data about how they can contribute. buildings and services as well as community knowledge in order to support informed A strong stakeholder team makes all the difference for community decision-making. engagement. Not every relevant stakeholder will want to be engaged in a project or see the value of the project. Engaging a co- design team of interested people, creating a spirit of collaboration Challenge 1: How might we support consistent with them and keeping them engaged through regular use of simple tools to monitor building usage communication will enable the project to achieve its goals. and standard measures for evaluating service delivery that help to improve coverage, quality, Communications timelines need to be planned well in and usability of local-level data? advance, and the communications strategy needs to Challenge 2: Could we bring together existing account for unknowns. data about communities from the Council, third sector and communities into a shared resource? Needs to account for unknowns e.g.unforeseen constraints on timings for community events that could not be anticipated at project inception.

Challenge: How could we plan the comms review processes from the outset so that it is clear which activities require approval and Council branding and what the timelines are for those? Could we develop a 9 streamlined approval process so that, once the overall messaging has been approved, individual activities can be approved more quickly? PROJECT PROCESS

GRACEMOUNT PROJECT PROCESS AND FINDINGS

A summary of the process and findings, by project stage: • Community Profile • Data Audit • Community Engagement: Phase 1 • Data Analysis: Phase 1 and 2 • Community Engagement: Phase 2

KAIMES SCHOOL

10 02 PROJECT PROCESS HOW DID THE DATA + DESIGN PROCESS WORK IN GRACEMOUNT?

Deeper data analysis around priority issues 1 DATA ANALYSIS ANALYSIS 2 Response to GREEN SPACE PROVISION community DATA ANALYSIS design findings BUILDING USAGE TRANSPORT PROVISION FURTHER EXPLORATION SERVICE PROVISION BUILDING VALUE MODEL A collaborative approach with Communication Property, Localities of emergent and community DATA PRODUCTS questions/ ON FINDINGS REFLECTION partners will best LOCALLY SPECIFIC LOCALLY ELSEWHERE REPLICABLE + SERVICES New tools and resources to findings serve the community collect/collate, synthesise and and its needs. analysis data. Co-designed with

DATA AUDIT DATA PROFILE COMMUNITY and accessible to users. LOCATION SPECIFIC Focussed 1 2 questions to ask With local Location-specific At local shops and COMMUNITY DESIGN issues taken forward the community COMMUNITY DESIGN residents,public spaces. service users by other partners e.g. FURTHER EXPLORATION third sector, local Addressing key issues. businesses.

Discussion of future OUTCOMES 1:1 INTERVIEWS options/scenarios.

With service + DESIGN DATA INTEGRATION:

SPOT INTERVIEWS SPOT providers, building staff, local key POSTCARD SURVEY stakeholders ONLINE SURVEY

INTERACTIVE DISPLAY INTERACTIVE PHOTO COMPETITION BACKGROUND WORK: BACKGROUND SCHOOL WORKSHOP DATA + DESIGN PROCESS

11 My Gracemount BUILDING ASSETS BUILDING ASSETS

SET AS D COMMUNITY PROFILE E N W O GRACEMOUNT L I C PRIMARY N U SCHOOL

O C What is it? Gracemount Primary School Primary school WHO ARE THE KEY education for local Baseline information about key catchment. SES S ASSET STAKEHOLDERS? E ED N N stakeholders, previous consultations, I ASTRO W ASSET S O D U Gracemount House Drive PITCHClergy/managers L NE I B C W N activities and services outside the scope O KAIMES U IL L Congregation C A O SCHOOL GRACEMOUNT C N C S Key stakeholdersU MANSIONwithin Gracemount, U Other groups using of the Council, and any additional relevant O Tesco Key Stores O O KAIMES SCHOOL C + WALLED I these venues Southhouse and Burdiehouse include L Scotmid Co-op Joe's Fish Bar G GARDEN Fryer's Delight Blythswood Care I information about the community. both service providers (those involved in L Gracemount Wok Inn Express Gracemount Post Office E Tanz Mr Hong's Chinese Community Church (at Liberton&District Autistic special service delivery and/or building staff), and R Community Council education provision for Captain's Cafe Takeaway Gracemount Primary Edinburgh. service users (including local residents, Business Sign-sation Trussell Trust Food Bank School) Grow Stronger owners Friends of Burdiehouse community members,community or garden those from Tartan Tandoori Gracemount Business ISATIONS KEY FINDINGS FA Hairdressing Pavillions St Catherine of AN Grow Stronger volunteers Why do it? Staff Gordon's Chemist Edinburgh Wellbeing G further afield). Alexandria Church R Gilmerton&Inch Lasswade Road Beautiful U Centre O Customers The Waverley Inn Omega Lift Services Community Council Ladbrokes Vert Rovers Y Lasswade Road To understand the community and know Stakeholders are typically associated with T Gracemount Walled Gracemount Community I Garden Church a building that they are based in, deliver a N who to contact and engage and how. To Community profile findings related to: EACH GR U service from, or attend a service at. These R O Other non-venue COMMUNITY PARK O U M

T P specific organisations ASSET Gracemount Drive M D

build on existing knowledge about the have been categorised into the following D S NE

• Learning from previous O W R O groups: C L A I community and avoid repeating work done C N H Public places consultations e.g. Youth Talk U GRACEMOUNT SSET O D A C HIGH SCHOOL by others. • local businessesNE Local shops W O FOOTBALL GO • religiousIL ST Libertus VE • KeyC community activities e.g. Those not PITCHES R N CATHERINE'S GRACEMOUNT, SOUTHHOUSE N • governanceU currently using In state of disrepair. A High school education O RC PRIMARY AND BURDIEHOUSE N GracemountC Walled Garden services/buildings for local catchment. • health and well-beingSCHOOL SERVICE PROVIDERS C Space rented via • community hubs Older persons E school lets. + COMMUNITY Howdenhall Police • • education Key stakeholders and Young adults ION Station Primary school T ET A communityeducational services. assets:SS Libertus, local C Civil servants A SE Locality Office D The following categories were also E U N D Police staff W MEDICAL E Gracemount High included shops,to ensure ‘Thethose stakeholdersDip’ park.O

S CENTRE RENTED People not currently using local public buildings/H Gracemount Primary N GP practice including BUSINESS attending child health and St Catherine's HEALOFFICEST services or associated with a particularimmunisation services, H appointments • Services delivered in each local Primary School Council+ owned SET baby massage, parent AS physical location were also included: W ED and baby group, Kaimes School S N B E W building by public anddiabetic, third hypertension, sector. U O Library (SE Locality L IL wart, spirometry and H Gracemount Medical L C SE LOCALITY N antenatal clinics. Office) Centre B • hard to reach groups RSHIP Y U OFFICE + E O WN T E O I C LIBRARY I

• community organisationsR Libertus Gracemount Leisure N O

T SCOTMIDStaff N HIP G C ERS Centre

N U E ST W S O Students Valley Park CATHERINE'S R D O Parents M Community Centre SE Locality Office R T I CHURCH C Library, range of

H E LIBERTUS PTA M Council services (e.g.

T S

Services and activities Variety of services, O Libertus housing, social work)

D include Lent study After school clubs C R particularly focussed on groups, bereavement I Pupil council H older people. Building groups, children’s liturgy, T UBS divided into half for Library users Y H communion and youth IT daycare, half for other Captain's Road Staff N activities. U

activities (e.g. Positive TESCO M Type of stakeholder

M Patients O

Futures). Rents meeting Staff C space, has industrial Older persons / kitchen. Libertus members carers Where are they based? Community groups Classes Who are they?

LOCAL SHOPS SET AS SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 • E.g. Captain’s Cafe, ED N takeaways, tanning/ W beauty salons, O L barbers. Poor quality I GRACEMOUNT C 'THE DIP' public realm with N LEISURE Unofficial name for this informal seating on U O CENTRE area of green space popular low wall. C PLAYPARK with local young people.

Gracemount Leisure Centre

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL LIVING LAB JUNE 2019 See Appendix 01: Captain's Road Fitness classes, gym, swimming. Community Profile SHOPS for more details,

PUB including how to do a Community Profile

12 BURDIE BURN VALLEY PARK + LOCAL NATURE RESERVE

Southhouse Broadway

Southhouse Road KEY

Local road SET AS ED N Key arterial road W O L VALLEY PARK I C Key pedestrian LOCAL N COMMUNITY U connection

SHOPS O CENTRE

C VALLEY PARK COMMUNITY CENTRE Asset owned by third sector or other non- Council organisation

Various activities and community Council owned asset services. DATA AUDIT

What is it? A Data Audit begins the process of data discovery - learning about buildings, services, and the people who use them and about other resources in the local area. The main activities in the Data Audit are: Engage with core • Identify data sources relevant to project stakeholders* questions KEY FINDINGS Compile initial data • Identify data stakeholders - who is list and circulate responsible for the data • City and local data for the project varied Data Catalogue review activities • Gather key data sets (strategies but widely in availability and quality. also local data sources) Extensive time was required to source *several rounds and prepare data for analysis. The data Develop of engagement • Identify gaps in data are required workstream plan had to be modified to format, An output of the Data Audit is a Data account for this. processes, prototypes Catalogue. • It was difficult to identify where data was actually held, by whom, and in what Develop Why do it? format. It was also difficult to identify Data who could give permission to share data Catalogue • To understand what data exists that and who could actually source the data [beta] could be relevant to project questions and share it. Data stakeholders were • To scope the amount of work required sometimes nervous about sharing data due to GDPR. Circulate for to collate and prepare data for analysis stakeholder • The project identified quickly thatreliable review and • To determine where new data needs to additions be collected and to plan for that well in usage data was not available for key buildings. Observation activities were advance Finalise carried out to address this for VPCC. and populate

See Appendices 02: Data Catalogue, 03: Data Workshop Examples and 06: Data Workstream for examples of the process of data sourcing. 13 COMMUNITY ENGAGEMENT: PHASE 1

What was it? 11 methods - interactive Place Standard and participatory displays, spot interviews, pre-arranged interviews, photography competition, community and service provider online and postcard surveys, schools workshops, and formal workshops. KEY FINDINGS 604 participants. Key questions related to the lived • Community values and priorities. experiences of local residents and visitors • Community hub that supports in terms of the services, buildings and community connectivity and access broader place. to and awareness of services, that supports people and groups offering Why did we do this? community services and activities. To understand the values and priorities of • More opportunities and services people who use or could potentially use the for young people to support buildings and services in the Gracemount employment development and address area. youth crime and anti-social behaviour. To engage as many people as possible, • Improvements to traffic and including those who don’t regularly use parking around the regional services services. (Locality Office and Leisure Centre), better road crossings. • Clean and inviting public space with street furniture, trees and safe connecting paths • Affordable activities for all

See Appendix 04: Community Engagement Phase 1 for summaries of the engagement activities, findings and a detailed analysis of each building in Gracemount.

See Appendix 05: Workshop 1 report. 14 5.2 Analyses 5 PHASE 2

(a) Selected amenities in Gracemount area (b) Selected amenities in south Edinburgh area

Figure 11 Maps showing location of selected amenities (restaurants, GP, bank/ATM, library), based on OpenStreet- Map data. DATA ANALYSIS: PHASE 1 + 2

5.2.2 Gracemount Leisure Centre Catchment Area What was it? Phase 1 - Data collation and collection Data Assessment 4: Edinburgh Leisure Data about Council buildings - spaces available, services provided, how many people and who uses the spaces and services Edinburgh Leisure systematically collects usage data for all thePhase Leisure 2 - Data collation Centres and and exploratory includes postcode KEY FINDINGS information for activity bookings by members. Although thedata location analysis to data add insight can beto key misleading when it community priorities: mobility, accessibility reflects the headquarters of organisational members, thereand transport; is sufficient local vs. regional volume use of data over severalyears • Data about usage of Council buildings less readily accessible to Gracemount to provide a good picture of the catchment area for the Leisureof Centrefacilities (e.g. Gracemount Leisure and the services provided in them residents living north of Captain’s Road. Centre); provision and quality of public and was in varying degrees incomplete, community spaces. inconsistent, difficult to • South Neighbourhood Library does not have dedicated library staff, and doesn’t One of the views captured by the Community Engagement work is that Gracemount Leisure Centre (GLC) access, in formats that could not offer the same range of services readily be processed by computer, is aimed at a target audience outside Gracemount itself and thatWhy this did we is do reflected this? in the prices, which are typical at Edinburgh libraries. and not structured or organised perceived to be too high for some local residents. In order to exploreTo understand this issue how different in more buildings depth, are we have carried in a way that allowed meaningful • Edinburgh’s Libraries service out preliminary analysis of the locations of members participatingused in activities to deliver services at GLC, for basedthe community on their postcodes. assessment of building usage. systematically collects usage data and how well they are used. that makes it possible to compare 14 • The Council’s categorisation of The data for 2018 is represented in Figure 12 as a heatmap. The density of points (where red is most dense different city libraries. For example, To investigate how Council data could be local areas in terms of Natural the South Neighbourhood Library is and blue is least dense) corresponds to GLC members’ postcodesused represented to understand asand geocoordinates.validate community Neighbourhoods provides visited substantially less than nearby values and priorities. valuable insights into community Gilmerton Library. perceptions of geography and could be used more widely to inform local • Spatial data from the Council’s Open area planning. Space Audit (2016) is available online and could be a useful tool for • Valley Park Community Centre comparing public spaces. has the most rooms available for community use. Observation data • Gracemount Leisure Centre confirmed that the centre is currently systematically collects member usage under-utilised. data. This helped validate a community perception that it is heavily used by • Analysis of OpenStreetMap route people from outside the area. data, combined with walking time estimates, supports the perception that Valley Park Community Centre is See Appendix 06: Data Workstream Report See Appendix 09: Data Workstream Project Activities 15

(a) Heatmap showing south Edinburgh area (b) Heatmap showing Edinburgh City Region

Figure 12 Heatmap based on postcode data of members of Gracemount Leisure Centre for 2018. The boundaries of the three natural neighbourhoods are outlined in black.

The data shows convincingly that the catchment area for GLC does indeed stretch far beyond Gracemount. Moreover, although GLC appears to be well used by residents of Gracemount, by far the greatest proportion of users are based in other parts of the City Region. Figure 12a suggests that a high concentration of visits come from relatively affluent areas surrounding Gracemount, particularly Buckstone, Liberton and Gilmerton.

14Only partial data for 2018 has been analysed. Fuller data is available but we did not have time to integrate it.

16 COMMUNITY ENGAGEMENT: PHASE 2 Thank you to everyone who shared their views about servicesWhat and is public it? buildings in Gracemount, AnBurdiehouse online survey, public voting on and Southhouse. photography competition local favourite places, a postcard survey, and a We would love to find out professionally-facilitatedmore evening workshop. about particular themes identified337 participants. as KEY FINDINGS important to the local community.Key questions related to Gracemount Mansion’s future, the upcoming St Tell us your views via thisCatherine’s postcard Primary School building, how • Co-location of services in the primary school community use would survey. Or for an online versionservices and and facilities at a new community Primary School is a sensitive not be possible during the school day. hub could best meet local need, and issue but one that people are open • Priorities include access to more project information:broader place outcomes including the street to. Successful implementation would affordable physical activities environment. require careful planning about what www.edinburgh.gov.uk/mygracemount and connectivity of public space services were located there and how that supports walking and cycling. people would access them. Why do it? • A community hub is much • Continued work is needed to make Valley Park an effective centre. To focus the priorities for development in more than a building. Successful Gracemount, to develop a more specific development of a community hub • Playparks, bins and improvement brief for a community hub and the future of will require a co-design process of the public space continued to be Gracemount Mansion and St. Catherine’s where key stakeholders are not a priority. Primary. only engaged but given roles in the development and planning of the hub. People were concerned that if a community hub was co-located in the

See Appendix 07: Community Engagement Phase 2 report for summaries of the engagement activities and findings including detailed Community Brief. See also Appendix 08: Community Workshop 2 report. 16 RECOMMENDATIONS FOR GRACEMOUNT SOUTHHOUSE

This chapter identifies recommendations BURDIEHOUSE for the Gracemount, Southhouse and Burdiehouse area, along themes of:

• Buildings • Public space • Communities values and priorities • Data about buildings and services

17 03 BUILDINGS

Challenge: Gracemount has many community Ensure there are sufficient and appropriate spaces for assets, but they are not well-linked in physical community activity and services within existing, planned, space. Significant community assets include the or new buildings. Walled Garden and Libertus. Public assets include the GP surgery, Leisure Centre and VPCC. Private sector assets include the supermarkets and local businesses and shops. How might we make better use of existing assets by engaging stakeholders and building connections between them?

EXISTING BUILDINGS PLANNED BUILDINGS NEW BUILDINGS

Collaborate with Localities, community workers When plans for the new St Catherine’s A community hub for Gracemount? and local groups to improve management, RC Primary School are being promotion and use of VPCC. Ensure activities developed, work with the community Community members expressed the desire to provided here are accessible and affordable to all. (ideally via a new co-design team) have a physical location that plays a key role and school staff and students to in community building and to have a dedicated Consider ways of supporting Libertus to build design spaces within the building that youth centre or space. on its existing successes delivering services for function well for both community and older members and other community groups to school purposes. Refer to Phase 2 The Phase 2 reports outline the expand further. reports for guidelines. considerations for a community hub, the potential components of a hub and Consider whether the South Neighbourhood recommended locations. Library is providing an appropriate level of service in its current location. Creative thinking and co-design with the community could help envision innovative ways to deliver what the community desires within the existing and planned Estate.

18 PUBLIC SPACE

Improve the public space in front of the shops and improve pedestrian connectivity through the Estate.

PROTOTYPING

This could be prototyped as a first step by:

• Repurposing a small number of car parking spaces for ‘parklets’ adjacent to the local shops. • Adding temporary street furniture (seating incorporating raised planters, containerised street trees). • Trialling improved pedestrian wayfinding infrastructure e.g. a pedestrian crossing between the local shops and Tesco, creative visual signage and floor markings to/between key Photo credit: local destinations including VPCC. This could be Jenny Elliott, for Brisbane City Council. developed as an artist commission. • Engaging with Active Travel, Parks and Greenspaces Challenge: How could the Council engage and and Planning to better understand current plans or support community groups and stakeholders future opportunities for Gracemount which would to take the initiative to prototype public space assist with public space improvements improvements?

19 COMMUNITY VALUES AND PRIORITIES

Effective decisions about the future of buildings should Challenge: How could Property take into consideration community priorities and engage and Localities deliver a in dialogue with the community about how those priorities joined-up effort to ensure that can be met in the context of new developments. building developments are more closely integrated with Joined-up and continued communication between the place development and service Council and community about planned new developments planning and delivery in order to in any of the priority areas will help to demonstrate that address community priorities? the Council is listening and responding to what people have said.

PRIORITIES COMMUNITY INTERESTS The first phase of the community engagement process identified key issues that are important to people in the area, their priorities for improvements and aspirations The priorities can be broadly grouped into Specific community interests to for the future. eight themes. More detail can be found in investigate in the near-term include: the engagement reports. These priorities should serve as a guide to inform • Supporting more collaboration with decision-making and help to direct resources when • Affordability / Access to / Awareness Libertus for community activities planning improvements in the area. of Services • Provide further community access to • Safety and Anti-Social Behaviour the Gracemount High School pitches • Youth Services and Opportunities • Improving safety and use of the Dip, and reducing anti-social behaviour • Community Hub and vandalism • Traffic and Parking • Public Space • Green Space • Connectivity • Transport

See Appendix 07: Community Engagement Phase 2 and Appendix 08: Community Workshop 2 reports 20 DATA ABOUT BUILDINGS AND SERVICES

Insights and recommendations for the Gracemount, Burdiehouse and Southhouse area resulting from the data workstream.

4.4 Analyses 4 PHASE 1

INSIGHTS AND RECOMMENDATIONS Room Capacity Going into a bit more detail, Figure 5 calculates room occupancy • Valley Park Community Centre does not have •as Reviewing a percentage the services of available the rated to a capacity for each roomChallenge: (cf. Table How1). might The we processes for accuratelyCafe logging data about 25 community would benefit from a clearer develop more effective methods library. a s t(eas fisbte aiiis hnIwudb fm hm’lbaywr ot Neighbourhood. South were library to ‘home’ inclined my more than in the if be be would would Library I I Gilmerton, than was South Gilmerton facilities) library while better ‘home’ its my of the median if (because and is, it That use quartile Library. Neighbourhood first South the 532 of are between Office’) case lies Neighbourhood ‘South Gilmerton as here 293. (labelled Library and Neighbourhood South and Gilmerton for counts Fbur 08 fisedt rmteEibrhLibraries. Edinburgh the Neighbourhood from South data what issue for of proxy space. 2018) of as dedicated (February that had act with and could Library staffed latter were Neighbourhood it South the if of that like usage be grounds compare might the to Library on is Library, approach possible Gilmerton One nearby form. current its in Analyses 4.4 teghnn ihteadtoa aata saalbebtntytitgae noteanalysis. the into integrated yet not but available is that data additional colour-bar the with strengthening at the righthand side of the figure shows the mapping from activities or building usage. Appropriate classification framework that includes not for collecting and organising

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South Neighbourhood Office Main Hall

Western General Hospital prone to errors and missing data. Games/ChillIT Suite 13 Bibliographic Services 60 niaielvlo s fEibrhLbais xldn eta Library Central excluding Libraries, Edinburgh of use of level Indicative

Dance/FitnessSouth Queensferry Central Reference Central Children's

Main Office McDonald Road 4 Drumbrae Hub Fountainbridge

Main (testing) Healthcare Wester Hailes Corstorphine Admin Office Art & Design Morningside Stockbridge Craigmillar Newington Muirhouse Portobello

Gilmerton Interview Kirkliston Balgreen Oxgangs SSO office 2Blackhall Moredun Colinton Granton Sighthill Piershill Balerno Mobile Currie Ratho Rental OfficeMusic Leith 40 Art/craft 0 MeetingroomTable 1 VPCC Rated Room Capacities 21 IT Suite Main Office 20 SSO office Libraries ranked by issue counts (March 2018)

1000 08 May08 May09:1508 May10:1508 May11:1508 May12:1508 May13:1508 May14:1508 May15:1508 May16:1509 May17:1509 May09:1509 May10:1509 May11:1509 May12:1509 May13:1509 May14:1509 May15:1509 May16:1510 May17:1510 May09:1510 May10:1510 May11:1510 May12:1510 May13:1510 May14:1510 May15:1510 May16:1513 May17:1513 May09:1513 May10:1513 May11:1513 May12:1513 May13:1513 May14:1513 May15:1513 May16:1514 May17:1514 May09:1514 May10:1514 May11:1514 May12:1514 May13:1514 May14:1514 May15:1514 May16:15 17:15 0

Figure 5 Heatmap showing the room loadings for each room in Valley Park Community Centre across the observation period. Room loading is (raw count/room capacity) * 100. 2000 For a slightly different perspective, Figure 6 shows the max- 12 imum level of occupancy, as a percentage of capacity, that the rooms achieved require and provisional are observations The at any point during the period of observation. Accordingly, only Kitchen and Art/craft ever achieved 100% loading during the 3000 period.

Maximum room occupancy over period

Cafe 4000 Creche Kitchen Main Hall Games/Chill Dance/Fitness Healthcare Interview Rooms Rental Office HS 1 PHASE 4 Art/craft Meetingroom IT Suite Main Office

13 SSO office

0% 20% 40% 60% 80% 100%

Figure 6 The maximum occupancy reached in each room over the observation period, using the same room loading calculation as Figure 5

Finally, Figure 7 shows the average room occupancy over the whole of the observation period. These figures will be skewed some- what by the fact noted above that the building appears to be almost unused at the start and end of each day. However, if we discount the Main Office and Rental Office, it does suggest that only Meetingroom

11 FOR RECOMMENDATIONS THE

METHODS, MODELS, SERVICE PRODUCTS

This chapter identifies recommendations for the ongoing Service Design Programme, including use of: DESIGN • Data and Design Methodology • Data Workstream • Longer Term Data Strategy • City and Local Data Resources • Data Products PROGRAMME • Guidelines: Maximising the Value of Public Buildings for Local Communities, Services and Neighbourhoods • Guidelines for Data and Design Process

22 04 RECOMMENDED DATA AND DESIGN METHODOLOGY

Data and design methods provide different types of PEOPLE COUNTERS insights into a problem. Data can provide ‘evidence’ Building usage or facts about a situation, while design helps to BUILDING VALUE MODEL understand how people experience the situation. MULTIPLE ENGAGEMENT By integrating the insights that we get from these METHODS COMMUNITY CENTRE ROOM BOOKING COMMUNITY methods, we develop better understandings of + LIBRARY DATA SYSTEM NATURAL CO-DESIGN TEAM problems and open up opportunities for new NEIGHBOURHOODS conversations and new solutions.

COMMUNITY The recommended data and design process is VALUES + PRIORITIES PROPERTY COMMUNICATIONS highlighted below. The exploration of relevant insights TEAM and emerging themes between both data and design work streams delivers value and improved decision- COMMUNITY PROTOTYPING making. 01 DESIGN

SERVICE DESIGN 02 PROGRAMME 03 04 DATA DATA SHARING DATA COLLABORATING MANAGEMENT [EXTERNAL] [INTERNAL]

STRATEGY DATA REGISTER CITY DATA RESOURCE Spatial data

DATA CATALOGUE DATA DATA LOCAL VISUALISATIONS DATA EXPERTISE DATA RESOURCE REUSE Consultation data Place Standard

SERVICE CATEGORISATION DATA + DESIGN / CLASSIFICATION FOR OUTCOMES 23 DATA AND DESIGN: GRACEMOUNT. FROM INSIGHT TO OUTCOME

This table uses Gracemount as an example to demonstrate the beneficial insights, value and improved outcomes a data and design approach can result in. [ ... ] Recommendation that would have provided this insight

DATA INSIGHT DESIGN INSIGHT ADDITIONAL IMPROVED OUTCOME INSIGHT NEEDED DECISION-MAKING [VALUE DELIVERED]

• Very incomplete • Attachment to • Data: Who was offering Integrating data and • Accurate assessment about information: see ‘Activity Gracemount Mansion. activities at the Mansion design findings impact on services Analysis Mansion’. Perception it was extremely and how often, how well • Were all activities of closing Gracemount well-used, providing were the rooms used. maintained and simply re- Mansion. significant value to the (Room booking system) located when the Mansion • Informed decision-making community. • Data: How many people closed? Did service/activity about whether Gracemount • Perception youth were came in and out of the providers change? Did needs more/different adversely impacted by Mansion on a daily basis. numbers drop? investment in youth its closure - fewer services, (People counter) • Did anti-social behaviour services and where to unsuitable re-location locate them. • Data: How many people rates / crime increase after of pre-existing services, were attending different the Mansion closure? • Assessment of leading to ore anti-social activities. whether Valley Park is behaviour/crime. • Would the community successfully delivering • Data: anti-social report any increased youth services. behaviour, incident incidents involving young reports, youth (un) people? • Improved service employment rates. • Further investigation of design for youth services (Local data resource) youth service funding e.g. (know what works/ what is the current status doesn’t). Dunedin Canmore’s Youth • Long term, service project, did the Mansion re-design improves closure influence the outcomes for community project’s ability to deliver safety (reduce anti-social its target outcomes? behaviour) and youth employment. 24 GRACEMOUNT MANSION DATA AND DESIGN: GRACEMOUNT. FROM INSIGHT TO OUTCOME

DATA INSIGHT DESIGN INSIGHT ADDITIONAL IMPROVED OUTCOME INSIGHT NEEDED DECISION-MAKING [VALUE DELIVERED]

• Room booking log: • Valley Park is • Data: complete list of Integrating data and • Accurate assessment incomplete list of activities, underutilised - because activities, which rooms design findings about impact on time and day offered, target are being used, who is services of removing of access issues (have to • Can we see an increase in audience guessed (e.g. baby pass intimidating street organising the activity. regular staff worker. massage). (Room booking system) activity at VPCC after the spaces, not accessible Mansion closed? • Assessment of by public transport), • Data: how many people whether Valley Park geographical come in and out of • Was there an impact on is successfully ‘boundaries’ (youth don’t VPCC on a daily basis. services after the Council delivering community cross Captain’s Road, (People counter) staff worker was removed services. personal safety concerns), from the building and the not easy to book rooms, • Data: How many people management committee • Better planning for don’t know whether it’s attend different activities. took over? community buildings based on understanding open or closed), and • Data: walking and cycling • Do less expensive/free of what works / doesn’t expensive activities. routes / improvements. activities have higher work. (Local data resource) attendance than more expensive activities? • Increase usage by improving services that • Which rooms are well- attract more people VALLEY PARK COMMUNITY CENTRE utilised and why? and improving access. • Who is offering community • Long term, service re- services that are well- design delivers better attended, and how can we outcomes for health better support them? and well-being. VALLEY PARK 25 COMMUNITY CENTRE DATA AND DESIGN: GRACEMOUNT. FROM INSIGHT TO OUTCOME

This table uses Gracemount as an example to demonstrate the beneficial insights, value and improved outcomes a data and design approach can result in.

DATA INSIGHT DESIGN INSIGHT ADDITIONAL IMPROVED OUTCOME INSIGHT NEEDED DECISION-MAKING [VALUE DELIVERED]

• Heat map shows that there • Leisure Centre is too • Data: What proportion Integrating data and • Re-design of Leisure is a large distribution expensive and is used by of users from the design findings Centre services to better of Leisure Centre ‘outsiders’. Gracemount, Burdiehouse, meet local residents’ users, but that there are Southhouse area are on • Could the Leisure Centre needs. high proportions coming a low income plan? Is it a offer new services for • Improved health and from within the Gracemount higher proportion than for Gracemount, Burdiehouse, well-being. Burdiehhouse Southhouse users from other areas? Southhouse residents that area. are tailored to their needs • Design: What are the e.g. discount classes for key obstacles to using the adults during the daytime? Leisure Centre? Is it really Could they use their data only cost? Or something to evaluate the uptake of else? What types of people those services? would like to use the Leisure Centre for what purpose but feel that they can’t afford it?

GRACEMOUNT LEISURE CENTRE

Gracemount Leisure Centre

26 DATA AND DESIGN: GRACEMOUNT. FROM INSIGHT TO OUTCOME

This table uses Gracemount as an example to demonstrate the beneficial insights, value and improved outcomes a data and design approach can result in.

DATA INSIGHT DESIGN INSIGHT ADDITIONAL IMPROVED OUTCOME INSIGHT NEEDED DECISION-MAKING [VALUE DELIVERED]

• Issue counts show South • The community • Design: Are Gracemount Integrating data and • The data and design Neighbourhood library is values the library Burdiehouse Southhouse design findings process created a poorly used - almost at space as a nice place residents unable to access reasonable case for to wait. The services • Data and design together the bottom of rankings. agree that the other libraries - and a new library in for that matter other suggest that there is a case the community and a • 80% of books borrowed introduction of the for the local library set up has services - because of lack improving suggestion of where to by Gracemount Burdiehouse had a calming effect of transport options? Why library. place it. Southhouse residents on the customers. don’t they travel to use • Prototype options could are borrowed from South However the other libraries? Neighbourhood Library, community feels it is be offering ‘proper’ library with Gilmerton the second not a ‘proper’ services in Valley Park or favourite at 8%. library. creating a shared public and school library in • Gilmerton residents have the new primary school. a wider spread of Design replies showed borrowing from different that a library as part of libraries. the primary school was an acceptable idea.

SOUTH EAST LOCALITY 27 OFFICE AND LIBRARY 5.2 Analyses 5 PHASE 2

(a) Selected amenities in Gracemount area (b) Selected amenities in south Edinburgh area

Figure 11 Maps showing location of selected amenities (restaurants, GP, bank/ATM, library), based on OpenStreet- Map data.

5.2.2 Gracemount Leisure Centre Catchment Area

Data Assessment 4: Edinburgh Leisure Data

Edinburgh Leisure systematically collects usage data for all the Leisure Centres and includes postcode information for activity bookings by members. Although the location data can be misleading when it reflects the headquarters of organisational members, there is sufficient volume of data over severalyears to provide a good picture of the catchment area for the Leisure Centre

One of the views captured by the Community Engagement work is that Gracemount Leisure Centre (GLC) is aimed at a target audience outside Gracemount itself and that this is reflected in the prices, which are perceived to be too high for some local residents. In order to explore this issue in more depth, we have carried out preliminary analysis of the locations of members participating in activities at GLC, based on their postcodes. The data for 201814 is represented in Figure 12 as a heatmap. The density of points (where red is most dense and blue is least dense) corresponds to GLC members’ postcodes represented as geocoordinates.

DATA ANALYSIS: RECOMMENDEDPHASE 2 DATA WORKSTREAM

DATA CATALOGUE DATA ACQUISITION LOCAL AREA GEOGRAPHIES Creating a Data Catalogue It may be necessary to begin The catchment areas of public buildings are affected 1is the first step in 2analysing data before the 3by more than distance from the building. The Council understanding what data Data Audit is complete. ‘Natural Neighbourhoods’ project is a valuable resource is available to inform the for understanding and defining geographical areas for the programme. programme to focus on.

One of the key tasks of the project Although it would be ideal to The project brings into focus what counts as a ‘local area’ for planning was to develop a Data Catalogue. have all relevant data identified purposes. The initial brief did not include a definition of the spatial xte ent When the Data Workstream and assessed before the project of ‘Gracemount’. One suggestion was that it comprised an area within a was started, there was no begins, this rarely happens. The 1km radius of the South East Locality Office. However this fails to take comprehensive list of relevant data workstream should work into account factors such as the following: CEC datasets which could inform responsively to analyse data as • Available modes of transport it is sourced. Analysis can also the data analysis work. Future • Physical geography (e.g., natural barriers like hills, waterways) data-driven CEC initiatives would raise new questions that require • Route infrastructure and road traffic Heatmap showing south Edinburgh area Heatmapbenefit immensely showing from having Edinburgh a additional City datasets, Region so it is helpful (a) (b) Data Catalogue at the outset. It is to think of data acquisition as • How areas and boundaries are described by residents (e.g. crucial that the Data Catalogue we a circular and iterative process Gracemount is the area north of Captain’s Road, while Burdiehouse have created be further developed rather than a linear one (see and Southhouse are the areas south of Captain’s Road) and actively maintained in order diagram in Data Workstream These can all play a role in determining what amenities are regarded as Figure 12 Heatmap based on postcode data of members of Gracemountto Leisure benefit from thisCentre investment of for 2018.report). This The also allows boundaries data of‘accessible’ to residents within a given local area. The experience of the time and resources. analysis to begin earlier in the project suggests that much greater emphasis should be placed on the project. notion of natural neighbourhoods; these were defined on the basis of an the three natural neighbourhoods are outlined in black. important initiative carried out by CEC several years ago and still seem to align well with community perceptions of what constitutes ‘local’. 28 The data shows convincingly that the catchment area for GLC does indeed stretch far beyond Gracemount. Moreover, although GLC appears to be well used by residents of Gracemount, by far the greatest proportion of users are based in other parts of the City Region. Figure 12a suggests that a high concentration of visits come from relatively affluent areas surrounding Gracemount, particularly Buckstone, Liberton and Gilmerton.

14Only partial data for 2018 has been analysed. Fuller data is available but we did not have time to integrate it.

16 5.2 Analyses 5 PHASE 2

(a) Selected amenities in Gracemount area (b) Selected amenities in south Edinburgh area

Figure 11 Maps showing location of selected amenities (restaurants, GP, bank/ATM, library), based on OpenStreet- Map data.

5.2.2 Gracemount Leisure Centre Catchment Area

Data Assessment 4: Edinburgh Leisure Data

QUESTION DEFINITION DATA REPORTING REQUIREMENTS DATA TRANSFER + LIFE CYCLE The Data Workstream and Community It should be clearly defined at the The programme requires a 4Engagement Workstreams need to work 5outset of the project who will use 6robust mechanism for sharing together closely and learn from each the data outputs and what decisions data between CEC and the other as they go. They cannot be seen as will be made based on them. University. separate pieces of work.

The preliminary data workstream activities need Data brings the greatest value when it is In particular, there needs to be a to be completed well in advance of the start of used to influence decision-making. In order mechanism for ensuring that the community engagement activities. The pilot to do this, it must be clearly understood • Both parties can view and review has laid the way for making this possible, but the what the possible decisions are that what files have been shared; significant delays to the data audit and the lack of the data is expected to influence. This • Adequate metadata is made actual data on building usage meant that the data then influences the ways that the data is available by data owner; presented or visualised. workstream had no significant data to work with • The lifecycle of data modifications How data is visualised can have a significant until the community engagement process was well made by the partner is tracked in a influence on whether it is understood and underway. consistent manner; used well. Data visualisation technology • Any derived datasets or data A key task of the data workstream is to explore and has evolved hugely over the last decade, products are in turn shared back validate community perceptions. The community and best results are achieved using an with CEC with clearly specified perceptions will guide decisions as to which interactive, browser-based visualisation. For Intellectual Property Rights (IPR). Heatmap showing south Edinburgh area Heatmapdatasets to showingprioritise and which Edinburgh analyses would City Regionthe project to deliver useful visualisations (a) (b) be of interest to local residents. It is essential that that will have long-term usefulness, it is community engagement issues are opened up necessary to agree where and how the early in the process and integrated with the Data visualisation will be hosted online. Workstream in a structured and systematic way. Figure 12 Heatmap based on postcode data of members of Gracemount29 Leisure Centre for 2018. The boundaries of the three natural neighbourhoods are outlined in black.

14Only partial data for 2018 has been analysed. Fuller data is available but we did not have time to integrate it.

16 DATA ANALYSIS: RECOMMENDEDPHASE 2 LONGER TERM DATA STRATEGY

While the Service Design Programme can address certain issues to improve its ability to make better SPATIAL DATA use of data, many of the issues are structural and need to be addressed at a strategic level over and CEC’s Mapping Portal is a valuable above the Programme. Therefore we propose that the DATA REUSE AND SHARING source of spatial data that could Programme address the following issues with senior The primary purpose of all data generate much greater returns for Council leadership. should be reuse. the Council with a small amount of investment.

• Whenever data is collected, stored or • The portal allows datasets to be procured via contract from a third party, DATA EXPERTISE accessed in multiple formats, either priority should be given to ensuring as downloads or via an API. However, The perspective that a successful reusability within the organisation. business will be data driven is just it could be made even more useful, as valid for the public sector as for • This means, for example, that data for example by explaining how the formats should be chosen which the commercial world. data catalogue (i.e. list of all datasets are most easily machine-readable. on the portal) can be inspected In addition, the metadata should be programmatically; and by providing sufficiently detailed that it is clear to more information on data provenance. To achieve this requires appropriate any user what the data is about, how it • The portal does not seem to be widely leadership, for example by appointing a was collected, who owns it, and so on. Chief Data Officer, plus a team of staff with known and the audience for the data • All important datasets should be made data science expertise. could be expanded by better publicity available for internal use via web-based and by giving brief introductions to • To support successful innovation with APIs. the different spatial formats. The data, everyone in the organisation • This will systematically improve relationship between CEC’s Mapping should have essential data skills and data sharing between teams, lead to Portal, the CEC Open Data Portal and access to data across the organisation. greater efficiencies and much better CEC Atlas is unclear and potentially • Changes like these are crucial in exploitation of existing investments confusing; better integration (perhaps evolving a data-driven culture which in data. It will also make it possible to via a shared point of entry) could would enable the Council to become automatically track which teams are significantly boost the value of each more efficient in an era of shrinking using which datasets, which in turn can portal. budgets and increasing demand. guide future investment. 30 DATA ANALYSIS: 5.2 Analyses RECOMMENDEDPHASE 2 5 PHASE 2 LONGER TERM DATA STRATEGY

DATA CATALOGUE An internal, online CEC Data Catalogue would enable all potential users of data to quickly determine what data is available and how it can be accessed.

• Online Data Catalogues are increasingly used for publishing data to external audiences (as for example in CEC’s Open Data Portal) but are also extremely useful for large, complex organisations such as the Council. • An internal Data Catalogue would provide a standardised framework for recording what data is available together with key attributes such as format, owner, date last revised, topic, spatial and temporal extent and so on. • There are existing software frameworks that would facilitate the development of an internal Data Catalogue, but there would need to be dedicated resources for actively maintaining it and ensuring that data owners contribute to it.guide future investment.

(a) Selected amenities in Gracemount area (b) Selected amenities in south Edinburgh area

Figure 11 Maps showing location of selected amenities (restaurants, GP, bank/ATM, library), based on OpenStreet- Map data.

5.2.2 Gracemount Leisure Centre Catchment Area

Data Assessment 4: Edinburgh Leisure Data

(a) Heatmap showing south Edinburgh area (b) Heatmap showing Edinburgh City Region

Figure 12 Heatmap based on postcode data of members of Gracemount Leisure Centre for 2018. The boundaries of the three natural neighbourhoods are outlined in black.

14Only partial data for 2018 has been analysed. Fuller data is available but we did not have time to integrate it.

16 4.4 Analyses 4 PHASE 1

Room Capacity Going into a bit more detail, Figure 5 calculates room occupancy as a percentage of the rated capacity for each room (cf. Table 1). The Cafe 25 colour-bar at the righthand side of the figure shows the mapping from Creche 12 percentages to colours. For example, Main Office has a capacity of4 Kitchen 6 and often contains 2 or 3 people, so occupancy frequently oscillates Main Hall 30 between 50% and 75%. The Art/craft room has a rated capacity of 12 Games/Chill 18 and was fully occupied for a couple of hours in the middle of 13th May. Dance/Fitness 12 Healthcare 3 100 Interview 3VPCC Occupancy: Room Loadings as percentage

CafeRental Office 5 80 CrecheArt/craft 12 5.2 Analyses Kitchen 5 PHASE 2 Main HallMeetingroom 20 Games/Chill IT Suite 13 60 Dance/FitnessMain Office 4 Healthcare 5.2.1 Accessibility InterviewSSO office 2 Rental Office 40 Art/craft The concept of accessibility within a local area is hard to pin down.MeetingroomTable Whether 1 VPCC a Rated given Room amenity Capacities is judged to be accessible or not depends on a range of factors, including availableIT Suite transport modalities, any physical Main Office 20 limitations on mobility (e.g., parents accompanied by young children),SSO office the physical infrastructure of routes (e.g., uneven pavements, pedestrian crossing points on roads) and so on. When we try to characterise an area 4.2 Where is Gracemount? 4 PHASE 1 08 May08 May09:1508 May10:1508 May11:1508 May12:1508 May13:1508 May14:1508 May15:1508 May16:1509 May17:1509 May09:1509 May10:1509 May11:1509 May12:1509 May13:1509 May14:1509 May15:1509 May16:1510 May17:1510 May09:1510 May10:1510 May11:1510 May12:1510 May13:1510 May14:1510 May15:1510 May16:1513 May17:1513 May09:1513 May10:1513 May11:1513 May12:1513 May13:1513 May14:1513 May15:1513 May16:1514 May17:1514 May09:1514 May10:1514 May11:1514 May12:1514 May13:1514 May14:1514 May15:1514 May16:15 17:15 more generally there are more or less explicit assumptions about what is normal; consider, for example, the 0 13 notion of a ‘food desert’. 4.2 WHERE IS GRACEMOUNT? Heatmap showing the room loadings for each room in Valley Park Community Centre across the observation One helpful approach is the isochrone map. This displays all theTheFigure answer locations to 5 the question whichWhere can is Gracemount? be reachedis not self-evident. within The recently introduced structures of Localitiesperiod. and Room Neighbourhood loading Networks is (raw are count/room too coarse-grained, capacity) as are the * areas 100. covered by Community a given travel time from a specific ‘central’ point p. If we think of thisCouncils. central On the other point hand, takingp as Gracemount a destination to be the area that rather falls within a 1km radius of the South East Locality Office does not align well with community perceptions. Instead, we draw on the notion of‘natural than a start point, the isochrone gives us a notion of how long it wouldneighbourhood’, take as to described travel by the to CECp Mapping, which Portal:8 in turn can For a slightly different perspective, Figure 6 shows the max- be regarded as a measure of accessibility. We have computed isochroneNatural neighbourhoodsmaps for are Gracemount neighbourhood definitions in termsand boundaries of created during a consultation with Edinburgh residents. Natural neighbourhood boundariesimum were level created of in occupancy, 2004 as part of as a percentage of capacity, that the rooms how far one can walk at a walking speed of 4.5 km/hour and with tripa times review of ward of boundaries. 5, 10, 15, The city 20 has changed and 25 much minutes. since then, the population has increased, new neighbourhoods have appeared and demolition has takenachieved place in other at anyareas so point the 2014 during the period of observation. Accordingly, Figures 10a, 10b show isochrone maps centred on Gracemount Leisureconsultation Centre has updated and these Valley boundaries. Park The boundaries Communityonly will be Kitchen used by the and Council Art/craft and its ever achieved 100% loading during the partners to plan services, consultations and inform policy and strategy development. Centre respectively. period. 5.2 Analyses More information about the 2014 consultation can be found on the main CEC website page about natural neigh- 5 PHASE 2 bourhoods.9 The three natural neighbourhoods relevant to this project are those for Gracemount, Burdiehouse RECOMMENDEDand Southhouse,++ as shown in Figure 4.10 Informally, we will use the term ‘Gracemount’ in this report to encom- CITY AND LOCAL DATA RESOURCES−− Maximum room occupancy over period

CafeCOMMUNITY SPOT INTERVIEWS The Gracemount project has highlighted the

importance of city-wide and community data and

Creche Young people want I’d like to see local people trained “ “ the need to improve its management to inform and a place they can up and able to work here. At the freely play, that’s not

link up decision-making at city and local levels. “ moment its lots of professionals constantly supervised Kitchen driving in from elsewhere to tell the by adults but is safe.

We need a ‘proper’ community local people what to do. Colonial. “

We propose that the Council investigate ways to “ Patronising. It’s what always happen centre, and another GP. The - the put the ‘professionals’ in charge It doesn’t feel good,

current one it’s impossible to get “ develop the following resources, with the aim of of the poverty stricken people. reflect well on the Main Hallan appointment at. There are lots “ area, when things are “ having a much better overview of the relationship of new homes, and not enough just left to rot (the doctors to see everyone. mansion and football That mansion was used for decades

between city strategies and local development and pitches). before us - a legacy. It’s been left in the

Games/Chill I’d like to see “ deeds to young people. There’s a bike outdoor spaces in track there that the kids use, but it’s a better ability to deliver joined-up working. This “

“ Valley Park, and closed now. £1.5 million to repair and

more opportunity bring up to standard, or knock it down.

could contribute significantly to delivering on the for social The gardeners still use it. The primary Dance/Fitness Council didn’t maintain ownership. kids. They love it there outside. [...] It’s a “

It’s quite a run “ five Locality priorities: “ “the Mansion properly big loss to the community. [...] They tried down area. It “ - so now no-one can to move youth services over to VPCC, but feels neglected the kids won’t come here - it’s off the bus round here. use the building. Healthcare Such a waste. route, and outside of their territory - some • Improve access to and deliver more efficient We need a place where families can go and of them come from Liberton.

do things together - a proper community

services and reduce bureaucracy “ centre. Accessible and affordable. And with Interview classes on outside of working hours - it’s “ We need more “ good for unemployed people that there are • Bring resources and decision-making closer Rooms areas for kids, like classes during the day, but if you’re working

I tried to get a room at a bigger play area you can’t take your kids to them. They need Valley Park but couldn’t “

to the frontline and a softplay. to cater for those that do work as well. Rental Office“ find a staff member who could help. The lack “ • Respond to changing local need of organisation in the Community Centre was frustrating. Gracemount needs a building

• Deliver better outcomes and improve Art/craft that is open and functions as

“ a youth club but with youth workers, a place for young employee and citizen experiences “ I’d like Council to actually look after I’d never go to Valley people to hang out, with a cafe,

Meetingroom the area. Put down salt in winter and Park - it’s too far and but also get support for alcohol/

• Empower citizens and communities “ shovel snow properly from the disabled “ I went there once and drugs if in crisis. A central place spaces. I remove litter, shovel snow so the person on the front to be referred to. disabled people can get about. There’s desk didn’t know what “

only one bin for all these shops, and was going on - it’s not

IT Suite always litter overflowing. Council don’t welcoming. So I never care about us here - it’s always the “ went back. We would recommend adding a sixth bullet point: same in this type of area - they just look after the posh areas because that’s Main Office where people complain more. • Share data where possible to enable

partnership planning and delivery SSO office SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019

Figure 4 The three natural0% neighbourhoods of Gracemount,20% Burdiehouse and40% Southhouse 60% 80% 100%

pass all three of these natural neighbourhoods — this aligns best with the original project brief even though it departs from the vernacular geography of the residents themselves. 32 Figure 6 The maximum occupancy reached in each room over the observation period, using the same room loading calculation as Figure 5 4.3 HIGHLIGHTS Our analysis of the building and service data relevant to questions(Q1) and (Q3) highlighted the following points. (a) Isochrone map centered on Gracemount Leisure Centre (b) Isochrone map centered on Valley Park Community Centre Finally, Figure 7 shows the average room occupancy over the 1. Valley Park Community Centre has the most rooms availablewhole for community of the use observation within Gracemount butperiod. These figures will be skewed some- (a) Selected amenitiesdoes not have in processes Gracemount for logging data area about activities or building usage.(b) AnalysisSelected of the data collected amenities in south Edinburgh area Figure 10 Isochrone maps representing distances walkable from specificby locations. the observation exercise A confirmeddarker that colour the centre represents whatis currently aby theunder-utilised. fact noted above that the building appears to be almost 8http://data.edinburghcouncilmaps.info/datasets/4082b44746eb4da8b5935be2d3a00185_27unused at the start and end of each day. However, if we discount the shorter trip time, with thresholds at 5, 10, 15, 20 and 25 minutes. 9http://www.edinburgh.gov.uk/news/article/1564/natural_neighbourhoods_-_whats_your_patch Figure 11 Maps showing10 locationLeaﬂet (http://leaﬂetjs.com) of | Data selectedby © OpenStreetMap (http://openstreetmap.org), amenities under ODbL (restaurants,(http://www.openstreetmap.org/copyright). GP, bank/ATM, library), based on OpenStreet- Arguably the area south of Burdiehouse Burn is not relevant to the project, butMain this doesn’t Office appear to be aand problem inRental practice. Office, it does suggest that only Meetingroom Map data. The Community Engagement Workstream has indicated that Gracemount residents north of Captain’s Road 9 regard Valley Park Community Centre as relatively inaccessible and Figure 10b seems to support this percep- 11 tion in that the main area that can reach VPCC5.2.2 within Gracemount 10 minutes Leisure walking Centre time lies Catchment to the south Area of Captain’s Road. Conversely, a large area to the north of Captain’s Road lies within within 10 minutes walking time to Gracemount Leisure Centre. Potentially the differenceData Assessment in perceived 4: accessibility Edinburgh might Leisure be understated Data in these maps, since Captain’s Road represents an additional barrier in terms of traffic flow and as a division between natural neighbourhoods. The maps in Figure 11 attempt to provide aEdinburgh picture of the Leisure location systematically of key amenities collects in Gracemount usage compared data for all the Leisure Centres and includes postcode to the surrounding area of Edinburgh. Theinformation data is taken for from activity OpenStreetMap bookings and by markers members. correspond Although to the location data can be misleading when it nodes marked as Points of Interest, such asreflects restaurants/fast-food the headquarters outlets, GP of surgeries, organisational banks/ATMs members, and there is sufficient volume of data over severalyears libraries. On the one hand, the data is clearly incompleteto provide — a for good example, picture the of cafes the in catchment Gracemount area Leisure for theCentre Leisure Centre and Valley Park Community Centre are not recorded. On the other hand, the relative density and location of amenities appears to be broadly correct. One of the views captured by the Community Engagement work is that Gracemount Leisure Centre (GLC) 13https://en.wikipedia.org/wiki/Food_desert is aimed at a target audience outside Gracemount itself and that this is reflected in the prices, which are perceived to be too high for some local residents. In order to explore this issue in more depth, we have carried out preliminary analysis of the locations of members participating in activities at GLC, based on their postcodes. The data for 201814 is represented in Figure 12 as a heatmap. The density of points (where red is most dense and blue is least dense) corresponds to GLC members’ postcodes represented as geocoordinates.

(a) Heatmap showing south Edinburgh area (b) Heatmap showing Edinburgh City Region

Figure 12 Heatmap based on postcode data of members of Gracemount Leisure Centre for 2018. The boundaries of the three natural neighbourhoods are outlined in black.

14Only partial data for 2018 has been analysed. Fuller data is available but we did not have time to integrate it.

16 5.2 Analyses 5 PHASE 2

5.2.1 Accessibility The concept of accessibility within a local area is hard to pin down. Whether a given amenity is judged to be accessible or not depends on a range of factors, including available transport modalities, any physical limitations on mobility (e.g., parents accompanied by young children), the physical infrastructure of routes (e.g., uneven pavements, pedestrian crossing points on roads) and so on. When we try to characterise an area more generally there are more or less explicit assumptions about what is normal; consider, for example, the 13 4.2 Wherenotion is Gracemount? of a ‘food desert’. 4 PHASE 1 One helpful approach is the isochrone map. This displays all the locations which can be reached within 4.2 WHERE IS GRACEMOUNT? The answera to given the question travelWhere is Gracemount? time fromis not self-evident. a specific The recently introduced‘central’ structures point p. If we think of this central point p as a destination rather of Localities and Neighbourhood Networks are too coarse-grained, as are the areas covered by Community Councils.than On the other a hand, start taking point,Gracemount to the be the isochrone area that falls within gives a 1km radius us of the a South notion of how long it would take to travel to p, which in turn can East Locality Office does not align well with community perceptions. Instead, we draw on the notion of‘natural neighbourhood’,be as regarded described by the CEC as Mapping a measure Portal:8 of accessibility. We have computed isochrone maps for Gracemount in terms of Natural neighbourhoods are neighbourhood definitions and boundaries created during a consulta- tionhow with Edinburgh far residents. one Natural can neighbourhood walk at boundaries a walking were created in speed 2004 as part of 4.5 km/hour and with trip times of 5, 10, 15, 20 and 25 minutes. a review of ward boundaries. The city has changed much since then, the population has increased, newFigures neighbourhoods have 10a, appearedCITY 10b and DATA demolition show RESOURCE has isochrone taken place in other mapsareas so the centred2014 on Gracemount Leisure Centre and Valley Park Community consultation has updated these boundaries. The boundaries will be used by the Council and its partnersCentre to plan services, respectively. consultations and inform policy and strategy development.

More information about the 2014 consultationWhy do can it? be found on the main CEC website page about natural neighbourhoods.9 The three natural neighbourhoodsThe Council relevant holds extensive to this project data about are thosethe for Gracemount, Burdiehouse and Southhouse,++ as shown in Figure 4.city10 Informally, that can yield we rich will insights use the for term initiatives ‘Gracemount’ in this report to encom- −− like the Service Design programme. Improving the organisation and coordination of city-wide datasets is necessary to generate more value from this data. NEXT STEPS

A first step would be to develop a The second step would be to design and proof-of-concept Data Catalogue implement two or three specific use of key existing datasets. This would cases, together with a suitable data enable datasets to be searched for visualisation prototype, in which according to topic areas e.g. multiple city-wide datasets can be viewed together based on local geographical areas. For example, overlaying the Green Space • Green Space: Open Space audit, audit, planned cycling infrastructure and Green Flag evaluations, Distance to planned road and improvements in the green space Gracemount area. This would be most • Transport (including active travel): straightforward with spatial data but would Bus routes, Distance to bus access, nevertheless require the datasets to use Planned cycling infrastructure common formats, geospatial standards, and • Planning: Local development plan, so on. Housing, Annual housing land audit To fully test the approach, the prototype should be able to accommodate third party data (for example, from OpenStreetMap) as well as CEC-owned data.

Figure 4 The three natural neighbourhoods of Gracemount, Burdiehouse and Southhouse pass all three of these natural neighbourhoods — this aligns best with the original project brief even though it departs from the vernacular geography of the residents themselves.

4.3 HIGHLIGHTS Our analysis of the building33 and service data relevant to questions(Q1) and (Q3) highlighted the following points.

1. Valley Park Community Centre has the most rooms available for community use within Gracemount but does not have processes for logging data about activities or building usage. Analysis of the data collected by the observation(a) exerciseIsochrone confirmed that map the centeredcentre is currently on Gracemount under-utilised. Leisure Centre (b) Isochrone map centered on Valley Park Community Centre 8http://data.edinburghcouncilmaps.info/datasets/4082b44746eb4da8b5935be2d3a00185_27 9http://www.edinburgh.gov.uk/news/article/1564/natural_neighbourhoods_-_whats_your_patch Leaﬂet (http://leaﬂetjs.com) | Data by © OpenStreetMap (http://openstreetmap.org), under ODbL (http://www.openstreetmap.org/copyright). 10Arguably the areaFigure south of Burdiehouse 10 BurnIsochrone is not relevant to the project, maps but this doesn’t representing appear to be a problem in practice. distances walkable from specific locations. A darker colour represents a shorter trip time, with thresholds at 5, 10, 15, 209 and 25 minutes.

The Community Engagement Workstream has indicated that Gracemount residents north of Captain’s Road regard Valley Park Community Centre as relatively inaccessible and Figure 10b seems to support this perception in that the main area that can reach VPCC within 10 minutes walking time lies to the south of Captain’s Road. Conversely, a large area to the north of Captain’s Road lies within within 10 minutes walking time to Gracemount Leisure Centre. Potentially the difference in perceived accessibility might be understated in these maps, since Captain’s Road represents an additional barrier in terms of traffic flow and as a division between natural neighbourhoods. The maps in Figure 11 attempt to provide a picture of the location of key amenities in Gracemount compared to the surrounding area of Edinburgh. The data is taken from OpenStreetMap and markers correspond to nodes marked as Points of Interest, such as restaurants/fast-food outlets, GP surgeries, banks/ATMs and libraries. On the one hand, the data is clearly incomplete — for example, the cafes in Gracemount Leisure Centre and Valley Park Community Centre are not recorded. On the other hand, the relative density and location of amenities appears to be broadly correct.

13https://en.wikipedia.org/wiki/Food_desert

15 LOCAL DATA RESOURCE

Why do it? This could be either a sub-component of the City Data Resource or a stand-alone resource. The purpose of a local data resource would be to provide a quick overview (with links to more detailed data) of information NEXT STEPS about a community for anyone planning an initiative in that area. This would minimise • The first priority for this could duplication of effort, quickly identify key be consultation and Place contacts and resources, support effective Standard data. processes such as asset-based community development, track community values • Careful planning, including and priorities, and ultimately improve prototyping and testing, would and streamline interactions between the be essential to define a model that COMMUNITYCouncil SPOT and INTERVIEWS the community. would actually be functional and

useful and have an owner with an

Young people want I’d like to see local people trained “ “ a place they can up and able to work here. At the freely play, that’s not incentive to organise, manage and

“ moment its lots of professionals constantly supervised driving in from elsewhere to tell the by adults but is safe.

We need a ‘proper’ community local people what to do. Colonial. “

“ Patronising. It’s what always happen maintain the data. centre, and another GP. The - the put the ‘professionals’ in charge It doesn’t feel good,

current one it’s impossible to get “ of the poverty stricken people. reflect well on the an appointment at. There are lots “ area, when things are “ of new homes, and not enough just left to rot (the doctors to see everyone. mansion and football That mansion was used for decades • There would be the potential to pitches). before us - a legacy. It’s been left in the

I’d like to see “ deeds to young people. There’s a bike outdoor spaces in track there that the kids use, but it’s consider a Data Trust with this

“ Valley Park, and “ closed now. £1.5 million to repair and

more opportunity bring up to standard, or knock it down.

for social The gardeners still use it. The primary Council didn’t maintain ownership. kids. They love it there outside. [...] It’s a approach, which would mean the “

It’s quite a run “ “ “the Mansion properly big loss to the community. [...] They tried down area. It “ - so now no-one can to move youth services over to VPCC, but feels neglected the kids won’t come here - it’s off the bus round here. use the building. resource could be owned by city Such a waste. route, and outside of their territory - some We need a place where families can go and of them come from Liberton.

do things together - a proper community and local organisations or by a body

“ centre. Accessible and affordable. And with classes on outside of working hours - it’s “ We need more “ good for unemployed people that there are areas for kids, like classes during the day, but if you’re working such as the Edinburgh Partnership.

I tried to get a room at a bigger play area you can’t take your kids to them. They need Valley Park but couldn’t “

and a softplay. to cater for those that do work as well. “ find a staff member who could help. The lack “ of organisation in the Community Centre was frustrating. Gracemount needs a building

that is open and functions as

“ a youth club but with youth workers, a place for young I’d like Council to actually look after I’d never go to Valley people to hang out, with a cafe, “ the area. Put down salt in winter and Park - it’s too far and but also get support for alcohol/

“ shovel snow properly from the disabled “ I went there once and drugs if in crisis. A central place spaces. I remove litter, shovel snow so the person on the front to be referred to. disabled people can get about. There’s desk didn’t know what “

only one bin for all these shops, and was going on - it’s not

always litter overflowing. Council don’t welcoming. So I never care about us here - it’s always the “ went back. same in this type of area - they just look after the posh areas because that’s where people complain more.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019

34 4.4 Analyses 4 PHASE 1

However, it is difficult to determine the extent to which these deficiencies detract from the value of the library in its current form. One possible approach is to compare usage of South Neighbourhood Library with that of DATA ANALYSIS: nearby Gilmerton Library, on the grounds that the latter could act as proxy for what South Neighbourhood PHASE 2 Library might be like if it were staffed and had dedicated space. We have carried out preliminary analysis to explore this hypothesis, based initially on one month’s worth RECOMMENDED(February 2018) of issue data from the Edinburgh Libraries.12 The observations are provisional and require DATA PRODUCTS strengthening with the additional data that is available but not yet integrated into the analysis.

Libraries ranked by issue counts (March 2018)

Morningside While seeking to understand building usage and • Cost of designing a system to collect the data Blackhall service provision in the Gracemount area, the data • Cost of collecting the data (training people to Newington workstream identified a significant lack of data to use a system and ensuring that they use it, time Oxgangs Stockbridge inform decision-making. required to collect and input data) Leith • Cost of analysing the data McDonald Road Portobello The data gaps and issues with the data that was • Cost of not collecting the data Piershill accessed have been covered in the various data • Potential value generated by the data - where and Fountainbridge Drumbrae Hub workstream reports. This section provides a brief how could it be used beyond the purpose of this Corstorphine summary of the main opportunities to improve data initiative and what would be required for that to Currie Wester Hailes collection. Any decision to collect new data needs to happen Colinton be carefully evaluated with respect to: • Realistic evaluation of whether everyone who Mobile Central Children's needs to engage along the data value chain will Music engage and what would be required for that to Craigmillar Balgreen

happen. New data collection should generate visited_branch South Queensferry value not only for the people who want the data Gilmerton Art & Design but also for the people who put in the effort to Balerno collect the data. Otherwise it may be seen as Ratho Muirhouse ‘extra work’ and not a meaningful activity. Kirkliston Edinburgh & Scottish Collection Moredun South Neighbourhood Office Granton The above image is from the Data Sighthill Workstream report and refers to Admin Office analysis of room occupancy in VPCC. Central Reference See the full report for details. Western General Hospital Main (testing) Bibliographic Services

0 1000 2000 3000 4000

Figure 8 Indicative level of use of Edinburgh Libraries, excluding Central Library

Figure 8 gives a snapshot of the issue figures for Edinburgh Libraries, excluding Central Library. The actual counts for Gilmerton and South Neighbourhood Library (labelled here as ‘South Neighbourhood Office’) are 532 35 and 293. Gilmerton lies between the first quartile and the median while South Gilmerton Library than inthe case of South Neighbourhood Library. That is, if my ‘home’ library was Gilmerton, I would be more inclined to use it (because of its better facilities) than I would be if my ‘home’ library were South Neighbourhood.

12Counts for issues will usually be higher than borrower numbers, since each borrower can withdraw multiple items on a given visit to a library.

13 ROOM BOOKING SYSTEM

What is it? A room booking system for rooms that are accessible to the community

Why do it? Help people to know what rooms are CHALLENGES available

Provide guaranteed bookings for people Implementing a new room booking offering activities system will require: Create an information resource for the community (e.g. calendar of events and • training and support, activities including times and locations) • careful management to get it Create an easily analysable data set about running successfully, what kinds of activities are happening in the • and regular review to ensure community that it is delivering on its aims Identify demand for rooms, especially different types of rooms, and make decisions about how to adapt and improve facilities to meet community needs

How? Create a prototype with open source tools.

36 PEOPLE COUNTERS / BUILDING USAGE MONITORING

What is it? An automated method to count the number of people entering/leaving the building during opening hours. CHALLENGES Why do it? To have a cost-effective high-level view of • High-level data won’t provide a lot building usage. of insight into specific uses. However it is quick, easy and cost-effective. If How? combined with room booking data, it could give a reasonable Install a people counter at the front door. overview of what is going on and help to identify where to focus effort on developing opportunities and making improvements. • Monitoring each individual room would provide more specific data, but it would raise significant issues with invasion of privacy and would also likely not provide sufficient insights to make it worthwhile.

37 5.2 Analyses 5 PHASE 2

(a) Selected amenities in Gracemount area (b) Selected amenities in south Edinburgh area

Figure 11 Maps showing location of selected amenities (restaurants, GP, bank/ATM, library), based on OpenStreet- Map data.

5.2.2 Gracemount Leisure Centre Catchment Area

Data Assessment 4: Edinburgh Leisure Data

RESOURCEOne SHARING of the views captured by the Community Engagement work is that Gracemount Leisure Centre (GLC)

There are a varietyis aimed of resources at in a the target audience outside Gracemount itself and that this is reflected in the prices, which are community thatperceived could generate to more be value too if high for some local residents. In order to explore this issue in more depth, we have carried there were mechanisms to make people aware of them and toout share preliminary them. For example, analysis of the locations of members participating in activities at GLC, based on their postcodes. some people mentioned that a kitchen for 14 training youngThe people data on catering for 2018would help is represented in Figure 12 as a heatmap. The density of points (where red is most dense to improve youth employment opportunities. Further researchand revealed blue that is there least is an dense) corresponds to GLC members’ postcodes represented as geocoordinates. industrial kitchen in Libertus as well as a CHALLENGES smaller kitchen at Valley Park Community centre. The Walled Garden group also has intentions to convert the stable block and set • Resource sharing would likely need up a cafe, which would require a kitchen. How to be implementable across the could these resources be shared between city for it to make sense. groups to make the most of them? • This would require a reasonable amount of time and investment and could be restricted by What is it? health and safety and building A facilities and resource sharing and booking management issues. system that documents available resources, establishes a set of conditions for sharing them, and allows bookings.

Why do it? Make better use of existing resources to develop new opportunities - link resources in one place with people who need them in another place. Document what resources are available and are most valued / used. (a) Heatmap showing south Edinburgh area (b) Heatmap showing Edinburgh City Region Improve service provision through a digital / data tool that doesn’t require significant infrastructure investment.Figure 12 Heatmap based on postcode data of members of Gracemount Leisure Centre for 2018. The boundaries of the three natural neighbourhoods are outlined in black. How? Look into various sharing apps, programmes and what systems might be available to 38 support communitiesThe to share data resources. shows convincingly that the catchment area for GLC does indeed stretch far beyond Gracemount. Moreover, although GLC appears to be well used by residents of Gracemount, by far the greatest proportion of users are based in other parts of the City Region. Figure 12a suggests that a high concentration of visits come from relatively affluent areas surrounding Gracemount, particularly Buckstone, Liberton and Gilmerton.

14Only partial data for 2018 has been analysed. Fuller data is available but we did not have time to integrate it.

16 DATA ANALYSIS: RECOMMENDEDPHASE 2 GUIDELINES: MAXIMISING THE VALUE OF PUBLIC BUILDINGS FOR LOCAL COMMUNITIES, SERVICES AND NEIGHBOURHOODS

These guidelines outline the factors discussed in the second community workshop that help a public building to deliver value for its local community and MANAGEMENT neighbourhood. While the factors will vary from place to place, what is clear is that any building and master plan design that Property delivers must include consideration of service design, urban design and community engagement in order to successfully deliver outcomes for people.

These guidelines should not be considered as SENTIMENT comprehensive but can provide the start to a conversation. They should be tested and refined in USAGE ongoing conversations with other communities. PRESENCE, CONSISTENCY, From the second community workshop report: BUILDING COMMITMENT AND SPACES To create a place that is embraced by the community, there needs to be careful consideration of the organisational structure, ACCESS, “ including maintenance and governance, AWARENESS alongside designing an inviting space.

We can anticipate that even a well designed BUILDING VALUE MODEL

building will not be used if it is not maintained and there isn’t a dedicated staff member to manage it. “

There was much less focus on what services See Appendix should be provided, compared to how they 08: Community should be provided. Workshop 2 report 39 BUILDING PRESENCE, AND SPACES CONSISTENCY, COMMITMENT If facilities for specific activities (e.g. dance, IT) are provided in a building, those facilities need to be linked with well-designed Have a dedicated worker or consistent services that use the spaces. face in the building. This makes it feel welcoming, provides a connection and Building uses should be expected to change information point for people, and helps over time. The more adaptable and flexible to keep things running smoothly. People spaces there are, the better the buildings want to have a sense of ‘knowing and being can respond to the changing needs of known’. services. Support community workers to feel ACCESS AND motivated and engaged. People who work AWARENESS ‘above and beyond’ their work commitment do a great deal to make community centres successful. Work with community groups and youth workers to address the perceptions of Ensure there are frequently-used services ‘boundaries’ that prevent young people who in a building. This helps bring people to are within the catchment area of a centre a space, which can then support them to from using it. access or use other services that they might not have sought out. Create safe and accessible routes to community centres - close to bus stops, Maintain consistent opening and closing along well-lit roads and paths, not passing hours. next to drinking establishments, with good crossing points across major roads, etc. Create clear signage and wayfinding if a MANAGEMENT centre is not in a central location. Ensure that regular information and Provide community groups who use publicity about what is happening in a buildings autonomy, agency and flexibility centre is distributed through community to make a space ‘their own’ as much as channels. Many people are still not possible. accessing information online and will look for printed flyers. Carefully consider how to support community management of buildings. Understand what ‘affordable’ means in a Volunteer committees may not have the community and ensure that people with low resources and skills to deliver consistent incomes can access services and activities. management and decision-making Create a straightforward and simple processes. This can have negative impacts process for booking spaces and keeping on building use. 40 track of bookings. RECOMMENDED IMPROVED DATA AND DESIGN PROCESS

There were many positive outcomes of the data and community design process, which are captured in DEFINE THE VALIDATE THE CHALLENGE AND the project highlights. Along the 1 CHALLENGE 2 IMAGINE POSSIBLE SOLUTIONS / FUTURES way we identified opportunities for improvement. These have been Why? Why? captured in the improved Data and Design process described below. A The Service Design Programme recognises In order to co-design the future with the community, project leaders more detailed guide can be found in that decisions about buildings cannot be need to communicate clearly the intentions of the project and the Appendix. made by the Property team apart from demonstrate how community members can provide meaningful input. other stakeholders - within the Council and Community members need to feel that project leaders are listening in the community. to them, even when their views and values challenge project leaders’ perspectives. What? Multiple and varied engagement methods will help to reach as many This stage will define the scope of the community members as possible, including those who are not currently Property requirements for the project and accessing services. then align and integrate those with other stakeholders who will be implicated in the What? potential Property changes. This stage will plan and implement the main community engagement Milestones activities. This will include physical engagement points, in-person interviews, presentations and conversations at community meetings, All key stakeholders contribute to, and digital interactions. understand and agree to a clearly defined scope for the project. Milestones A community co-design team guides the The community understands the scope of the project and the decisions process to ensure that it is relevant for being made and will have contributed their opinions and ideas. the local Council stakeholders (schools, Project leaders and the community co-design team take community community workers, etc.) and the input onboard and prepare a draft placemaking masterplan and a community. selection of opportunities to prototype changes.

41 The ‘Ideas Fiesta’ prototyping ideas CO-DESIGN AND within the new PROTOTYPE FUTURES Brisbane City Centre 3 Master Plan, 2014 Why? There is often a long day between consultations and actions that follow from them. Prototyping possible futures will engage people in a hands-on way not only to imagine how their community might be changed but to test it out in real-life. It will stimulate broad community engagement by tangibly demonstrating what future changes could look like. What? A series of events and activities, leading up to a large festival-type event, co-led by the community co-design team to engage community groups and members in designing, building and installing prototype changes to priority issues. Examples could include parklets in public places, guided walks that imagine new connected pathways, unused or poorly-used spaces (e.g. car parks, old pitches) turned into festival areas, ‘design your community space’ physical prototyping in a community centre or Council building, taster sessions of new community activities and public use of school pitches. Milestones • Prototypes are designed and delivered in close collaboration with the community. The prototyping festival reaches a large number of people in the community. • The project collects large-scale feedback on the master placemaking plan, and the community understands potential changes and timelines. See Appendix 10: • Community groups agree to take forward interim actions. The community Photo credit: co-design team has a plan for ongoing communication and engagement. Jenny Elliott, for Guidelines: Data and Brisbane City Design Process Council. 42 TEMPLATES

This section summarises the range of templates available for re-use in future Service Design Programme locations. This avoids unnecessary duplication of work.

Templates include:

• Sample Interview Questions and How-To Guides tailored for: »» Service providers and building staff »» Community stakeholders • Project Information Sheets tailored for: »» Service providers and building staff »» Community stakeholders • Consent forms for: »» Interview participants »» Photo competition entries • Photo competition Terms and Conditions • Stakeholder engagement matrix planner • Community Brief summary findings • Participatory exhibition display • Data Workshop template

43 05 TEMPLATES RESOURCES FOR FUTURE RE-USE

The following resources were created for re-use in future roll-out of the Service Design Programme.

EXHIBITION DISPLAY

INTERVIEW QUESTIONS CONSENT FORM INTERVIEW QUESTIONS INTERVIEW QUESTIONS INTERVIEW QUESTIONS SERVICE/BUILDING PROVIDERS SERVICE/BUILDING PROVIDERS INTERVIEW PARTICIPANTS INVITING PARTICIPATION SERVICE/BUILDING USERS SERVICE/BUILDING USERS

SPOT INTERVIEW QUESTIONNAIRE

QUESTIONS FOR PRE-ARRANGED INTERVIEWS General / neighbourhood HOW TO HOW TO ¡MAKING THE MOST OF GRACEMOUNT© Where are you going today? Why? The questions on the following sheet are intended for semi-structured interviews with those delivering services General / neighbourhood The questions on the following sheet are intended for semi-structured interviews with the service or building ...... and/or working in buildings services are delivered from. This should involve a mix of managers and frontline • What does your job delivering XX service generally entail? What does a typical day look like? The aim of the ‘Making the Most of Gracemount’ project, is to explore opportunities to make it easier to access users within the community (the ‘end user’). The questions below are based on the overall ‘key questions’ the Where did you come from? (exact location if possible, rather than just ‘home’) staff. Ideally at least one interview with a stakeholder from each building/service should be conducted. The and use our services. We’d like your help to identify what works well now and what we could change...... • Where / which buildings are you usually based in? Bespoke adaptive exhibition structure available wider project’s community engagement plan aims to address. questions below are based on the overall ‘key questions’ the wider project’s community engagement plan • Do you live locally, or travel here for work? . What made you choose to travel here to this particular shop/service/location today? (especially of interest if travelled far) aims to address, tailored to service providers/building managers. The objective of this interview is to better understand the perspectives of stakeholders - both community The interviews are called ‘semi-structured’, as, whilst there is a list of structured questions below that it would ...... • Do you personally use any of the other services / shops / other facilities in this area? • How do you feel about this neighbourhood? What do you like / dislike? Why? members and service/building managers and staff. This will help give us more detailed, qualitative information be desirable for participants to answer, these can be tailored as appropriate to the individual person or What other services / shops / other facilities do you use in this area? Are there any you travel further afield for instead? These interviews are called ‘semi-structured’, as, whilst there is a list of structured questions below that about the buildings and services in question, to help shape decisions for the future. • Where do you usually go within this neighbourhood? Are there any places you don’t go? Why? context. By allowing this flexibility, some individuals may also reveal additional insight or detail specific to their ...... it would be desirable for participants to answer, these can be tailored as appropriate to the individual • Do you feel there is anything missing or that could be improved generally about this neighbourhood as a place? What knowledge that it was not possible to anticipate in advance. How do you feel about this neighbourhood? What do you like / dislike? Why? person, service/building, or context. By allowing this flexibility, some individuals may also reveal additional All the information collected during the course of this study will be kept confidential. Confidentiality and ...... / why? insight or detail specific to their knowledge that it was not possible to anticipate in advance. For those with anonymity will be assured through the use of pseudonyms. Where direct quotes are used to help report the Where do you usually go within this neighbourhood? Are there any places you don’t go? Why? for re-use. Designed to incorporate A1 project End user interviews will typically be ‘spot interviews’ i.e. not pre-arranged, but undertaken by approaching less time, you may only want to ask some questions from the list. Equally, you could use these questions as a Services (how have they observed people currently engaging with their / other local services?) results of the study, interview data will be anonymised - your name will not be used. community members where they are, when they are. For example, impromptu at particular services/buildings, ...... starting point, and then let the conversation take it’s course more informally, using the questions to bring this • Which services are you involved in delivering in the area? in the street or at the local shop. This helps ensure a broader diversity of insight from the wider community, Do you feel there is anything missing or that could be improved? What / why? back on track as needed. • What do you think community members value about this service? Having gathered your feedback and ideas, we will be developing a range of proposals for further discussion rather than just those already using the services and buildings. For example, this might reveal why certain ...... • What do you think works well about how it is delivered at present? with the Gracemount community. We want to ensure we land on the solution that best meets Gracemount’s groups are not using the services/buildings at present. Interviews should be conducted on both a weekday and Service provider interviews will typically be ‘pre-arranged’ in advance, by contacting key stakeholders needs – both now and in the future – so thank you for taking this opportunity to participate and give us your weekend day, and at various times of day, to ensure the most diverse range of people are approached. • Do you have any ideas for how the service delivery could be improved? identified during the Community Profile at the start of project. Interviewers should aim to meet participants • Have you noticed anything that doesn’t work well for those using the service? views. Services (how people engage with them, and if they meet the community’s needs) at a time/location to suit them. Where it is not possible to meet in person, a phone/Skype interview can be Spot interviews are likely to be shorter than pre-arranged interviews, as participants may only have a couple • Are there any services you are aware of in the neighbourhood that are underused? Why do you think that is? information boards (attached to side panels via suggested instead. Ensure interviewees are aware of the time required for each interview - likely around 30 Which services (e.g. education, healthcare, library, fitness etc) do you use in the area? Why? (motivations/needs) • Have you seen other examples of similar services (or the buildings they are delivered in) that work better than this of minutes, so you may only be able to ask a few questions. It is best to start with the general questions to minutes. Where these go ahead in person, it can be valuable to also ask the interviewee to walk you around ...... one? Examples might be in Edinburgh or worldwide. What qualities do these have that make them more successful? open up the conversation, and then use the other more specific questions as prompts (relating these to the What services do you think work well as they are now? Why? (how services are valued) the area to demonstrate any relevant points/places. Where this happens, interviews may take up to an hour. individual/context), or follow the lead of any relevant particular issue the participant wishes to discuss...... Buildings (how the physical places work) YOUR CONSENT You need to ensure the participant gives their consent to use their data/answers. When arranging the Is there anything you don’t like/frustrates you about these services or the way they are delivered? (ideas for improvement) • Which building is your service delivered in? Does it ever have events / courses / other elements that are delivered in You need to ensure the participant gives their consent to use their data/answers. For these shorter spot interview, send them the A4 project information sheet which contains the project background (as per the ...... other buildings? Which ones / how often / what does this involve? Does this work well? interviews, you should first briefly verbally outline to the participant the broader project (why you are asking narrative as agreed by CEC Comms team), how their data will be used, as well as how they can get involved I confirm that I have read and understand the information presented above. I have had the opportunity Are there any services you are aware of but don’t use? Why don’t you use them? (barriers) • Are there any other public buildings in the neighbourhood that you feel are underused at present? Why? these questions), and how any information will be used, confirming they agree to this. Always have to hand A4 consent to consider the information, ask questions and have had these questions answered satisfactorily. velcro dots), and either a spinning Place Standard in future engagement events or hear back on the final project outcome. They should also sign the ...... • Are you aware of any public buildings in the area that are often visited together by community members accessing a printed A4 project information sheet which they can take away (including these details, and project form Have you seen other examples of similar services/buildings elsewhere in Edinburgh/the world that work better than those (either emailed in advance, or on the day). Responses should be anonymised - both in written form and services? Which ones? What do you think this experience is like for them? How could it be improved? narrative as agreed by CEC Comms team), as well as how they can get involved in future engagement events I understand that my participation is voluntary. you’ve mentioned? Why? when labelling audio files. A pseudonym can be given if appropriate when quoting participants at a later date. • or hear back on the final project outcome. Responses should be anonymised. A pseudonym can be given if How do most community members get to/from/between different buildings/services in the neighbourhood? Are there ...... any issues with this or things that could be improved? (mode of transport/ease of access) appropriate when quoting participants at a later date. For pre-arranged interviews it is often more practical to audio record the interview, rather than trying to take I understand that all the identifiable data will be anonymised. a lot of notes. This also allows all the detail of the participant’s comments to be captured, and means you Ideas for the future For spot interviews it is often more practical to take notes (during and/or immediately after the interview), can listen back at a later date as needed. Note: audio files should be anonymised and stored in accordance I agree to my interview being audio recorded. Buildings (how the physical places work) • Do you have any ideas for how services in this neighbourhood could be delivered better in the future? (aspirations) rather than audio recording (which can make some participants feel uneasy and requires additional consent). with GDPR regulations. This includes deleting audio files following the end of the project. An overall shared wheel and category comment cards, or photo • For example: sometimes rather than separate buildings, services are delivered from the same bigger building as a Briefly annotating against the question asked during the interview then writing up more comprehensive notes Which public buildings do you use in the neighbourhood? Why? analysis spreadsheet e.g. a Google Sheet should also be set up for use by each team member to input I agree to take part in the above study. ‘one stop shop’ (also known as a ‘service hub’ or ‘co-located’ services). Is this something you’ve come across before? following the interview works well. Space has been allowed for this on the following page. An overall shared ...... interview data in note form, coding each participant’s responses into categories. Starting categories might be Where? What did you think? Do you think this would be a good idea here? analysis spreadsheet e.g. a Google Sheet should be set up for use by each team member to input interview Which public buildings do you never (or rarely) use? Why? I formally give my consent for this data to be used by the ‘My Gracemount’ project, and those defined by each question, though these can be added to as new or unexpected codes become apparent. This • What other changes to public buildings, the links between them, or the way services are provided, would make it easi- data, coding each participant’s responses by question. This helps identify emerging themes and also compare ...... helps identify emerging themes and also compare different interviewee’ ‘responses on certain topics. organisations delivering the project, including the City of Edinburgh Council, University of Edinburgh, er, simpler or more likely for community members to use the services? different interviewee’ ‘responses on certain topics. Are there public buildings that you often visit together? Which ones? Does this work well? What is the experience like? and any other relevant parties. I understand that I can revoke this consent at any time. • Do you have any other ideas for ways that the services or buildings here could be made more efficient or reduce ...... costs whilst meeting the community’s needs? ...... Personal data will be processed according to Current Data Protection Law, and the procedures of the competition entries and exhibition material. • Is there anything else you’d like to tell us about? How do you get to/from/between different buildings/services in the neighbourhood? (mode of transport/ease of access) University of Edinburgh......

Ideas for the future Do you have any ideas for how services in this neighbourhood could be delivered better in the future? (aspirations) Name of person giving consent Date Signature Black ballot box allows A6 postcard surveys to be ...... For example: sometimes rather than separate buildings, services are delivered from the same bigger building as a ‘one stop shop’ (also known as a ‘service hub’ or ‘co-located’ services). Is this something you’ve come across before? Where? If you have any general queries about the ‘Making the Most of Gracemount’ project, please contact Simah What did you think? Do you think this would be a good idea here? Aslam [email protected] (Strategic Asset Management of the Edinburgh City Council)...... If you have been interviewed and have any queries or concerns, please contact Andrey Elizondo andrey. securely returned, and clear card/survey holders What other changes to public buildings, the links between them, or the way services are provided, would make it easier, [email protected] (Researcher at University of Edinburgh), or Jenny Elliott [email protected] simpler or more likely for you to use the services? (Community Design Partner) who will do their best to answer your questions...... DRAFT Is there anything else you’d like to tell us about? ...... for pens and other materials enable participation without staff presence necessary.

COMMUNITY SPOT INTERVIEWS: SERVICE PROVIDER INTERVIEWS: GENERAL INTERVIEW HOW TO GUIDE + SUGGESTED QUESTIONS HOW TO GUIDE + SUGGESTED QUESTIONS CONSENT FORM

UBS Y H IT N

M Type of stakeholder

O C

Where are they based? Who can provide access to COMMUNITY BRIEF: TEMPLATE Where / how could we get this What is the data currently STAKEHOLDERS Topic area Questions What format is the data in? Who has access to the data? the data, and how easy is it to Who are they? ENGAGEMENT PLAN PHASE 1 data? being used for? INFORMATION SHEET INFORMATION SHEET TERMS AND CONDITIONS TERMS AND CONDITIONS A community brief sets out the priorities, get it? SCHOOL WORKSHOP needs and aspirations of a community. PHOTO + FILM CONSENT PHOTO COMPETITION How can they engage? It forms a brief of desired action for the SENTIMENTS NEEDS PRIORITIES ASPIRATIONS SERVICE PROVIDERS COMMUNITY MEMBERS future and points of agreement that the • General feelings expressed by the community around key • What needs were identified by the community during • What do the needs identified and sentiments expressed • What aspirations or opportunities for the future majority of community members who topics that Council may also find useful to incorporate engagement activities? tell you are community priorities? Which themes come do community members and other stakeholders When is the building open? N participated would like to see go forward. It into their thinking. up time and time again? What do community members identify? O and other stakeholders tell you are most important to I can be considered a snapshot in time, and them? What would have most impact? T ideally forms the starting point for further What kinds of spaces are available in this building? A engagement. C U Gracemount High School A community brief should be viewed as What services are provided in this building? an initial guide, from which Council can COMMUNITY D Gracemount Primary School

E further engage with the community as they St Catharine's Primary School When are the services open? Staff consider, develop and refine various options BACKGROUND TO THE ¡MY GRACEMOUNT© PROJECT Kaimes School SCHOOL WORKSHOP for the future of the area, its buildings and Library (SE Locality Office) Students services. Parents What spaces do the services use and how? Primary schools joint Please note - a community brief PTA ENGAGEMENT workshop and photo communicates broad themes that emerge How many people use the service? Do you live or work in Gracemount? Do you come here to use a local service? After school clubs walkabout at VPCC from community engagement activities to UBS Pupil council date i.e. points of general consensus or WHAT IS ¡MY GRACEMOUNT©? WHAT IS ¡MY GRACEMOUNT©? 1. I agree for my photograph, caption, and name to be used by City of Edinburgh Council, the University of H recurrent views/statements from diverse What non-service-related events / activities / meetings take place If so, we want to hear from you… Y Library users T individuals. It therefore does not (and Building use Edinburgh, and its agents in connection with the ‘My Gracemount’ project. I cannot) capture all the views expressed by in or around this building? PHASE 1: APRIL/MAY 2019 N SPOT INTERVIEWS individuals. Despite the financial challenges facing the Council, we are committed to prioritising spending on the services Do you live or work in Gracemount? Do you come here to use a local service? Despite the financial challenges facing the Council, we are committed to prioritising spending on the services U How many people come to each event / activity / meeting? Where 2. By entering this competition and sending my photography, caption, name and email address to M Libertus that matter most to you. Spot interviews at local As part of the Service Design Programme, that matter most to the community. If so, we want to hear from you… Valley Park Community this brief from the community and other [email protected] I formally give my consent for this data to be used by the ‘My Gracemount’ M shops, in the street, and do they come from? Centre Staff stakeholders should be considered

O other public venues with in combination with insights from the C Libertus members (65+) project, and those organisations delivering the project, including the City of Edinburgh Council, University community members. concurrent Data stream of work. What ICT infrastructure exists in this building? Our 21st Century Homes project provided hundreds of high-quality new homes for Gracemount residents and, Despite the financial challenges facing the Council, we are committed to prioritising spending on the services Our 21st Century Homes project provided hundreds of high-quality new homes for Gracemount residents and, Community groups of Edinburgh, and any other relevant parties. I understand that I can revoke this consent at any time. in the coming years, we’ll be investing millions more in schools and other facilities in your local area. We’re that matter most to you. in the coming years, we’ll be investing millions more in schools and other facilities in your local area. We’re Classes Is the building used by anyone other than the Council? If so, who? building a new state-of-the-art special school to replace St Crispin’s and a replacement for St Catherine’s RC building a new state-of-the-art special school to replace St Crispin’s and a replacement for St Catherine’s RC 3. Where any photographs submitted show specific individuals• or theasir likeness, many I confirm thatpeople I have already as possible Where are there under-used spaces? Primary School that will together accommodate up to 500 children and will include a nursery to help towards Our 21st Century Homes project provided hundreds of high-quality new homes for Gracemount residents and, Primary School that will together accommodate up to 500 children and will include a nursery to help towards PRE-ARRANGED INTERVIEWS secured the explicit consent of such individuals, and they are fully aware of the background to the ‘My Where are there over-used spaces? our ambitious free childcare targets. in the coming years, we’ll be investing millions more in schools and other facilities in your local area. We’re our ambitious free childcare targets. Gracemount’ project, including these terms and conditions and ways in which their likeness may be used. Pre-arranged interviews ING with key service building a new state-of-the-art special school to replace St Crispin’s and a replacement for St Catherine’s RC They are also aware they may also revoke their consent at any point. BE providers/stakeholders Who uses the building? LL Alongside this, however, we must make more efficient use of our estate. Can we make our buildings – existing Primary School that will together accommodate up to 500 children and will include a nursery to help towards Alongside this, however, we must make more efficient use of our estate. Can we make our buildings – existing • as diverse a range of people E What do they use it for / why do they come to it? and planned – work harder for you and the local community? What works well now and what could change? our ambitious free childcare targets. and planned – work harder for you and the local community? What works well now and what could change? 4. I hereby authorize City of Edinburgh Council, the University of Edinburgh and its affiliates to copyright, W + How long do they stay in it? Are there some buildings that we no longer need? Are there some buildings that we no longer need? publish, reproduce, exhibit, transmit, broadcast, televise, digitize, display, otherwise use, and permit Gracemount Medical Centre as possible H PHOTO COMPETITION Building user T Gracemount Leisure Centre Staff

Alongside this, however, we must make more efficient use of our estate. Can we make our buildings – existing others to use, (a) my name, image, likeness, and voice, and (b) all photographs, recordings, videotapes, L SE Locality Office Patients Photography competition Where do they come from?

We plan to spend the next few months gathering information on how services in the area are delivered and A Libertus Older persons / - photo of a place you love statistics We plan to spend the next few months gathering information on how services in the area are delivered and and planned – work harder for you and the local community? What works well now and what could change? audiovisual materials, writings, statements, and quotations of or by myself (collectively, the “Materials”), E H carers in Gracemount and caption How did they get there? how existing buildings are used and gathering the views of those living, working and accessing these services. Are there some buildings that we no longer need? how existing buildings are used and gathering the views of those living, working and accessing these services. for purposes relating to the ‘My Gracemount’ project, including on the internet, without further consent why, plus an aspiration/ As part of this, we’re planning a range of community engagement events – exhibitions, drop-ins, and As part of this, we’re planning a range of community engagement events – exhibitions, drop-ins, and from or payment to me. I understand that I can revoke this authorisation• a mix at any point. of service providers, change. Email invite. How old are they (age range)? workshops – to allow you to learn more, meet the team and, most importantly, to have your say! We plan to spend the next few months gathering information on how services in the area are delivered and workshops – to allow you to learn more, meet the team and, most importantly, to have your say! COMMUNITY How often do they come there? how existing buildings are used and gathering the views of those living, working and accessing these services. 5. It is understood that all of the Materials have been provided to the City of Edinburgh Council and its S WORKSHOP 1 service users and local U QUESTIONNAIRE 1 What are the most used services in this community? Having gathered your feedback and ideas, we’ll then develop a range of proposals for further discussion with As part of this, we’re planning a range of community engagement events – exhibitions, drop-ins, and Having gathered your feedback and ideas, we’ll then develop a range of proposals for further discussion with affiliates under a non-exclusive licence. I hereby release and discharge the City of Edinburgh Council, IO G the local community. We want to find a solution that best meets Gracemount’s needs – both now and in the workshops – to allow you to learn more, meet the team and, most importantly, to have your say! the local community. We want to find a solution that best meets Gracemount’s needs – both now and in the its employees, licensees, agents, successors, and assigns from any claims, actions, damages, liabilities, I SurveyMonkey online What are the most valued services in this community? L questionnaire (service costs, or demands whatsoever arising by reason of defamation, invasioncommunity of privacy, right of publicity, E future – so please take this opportunity to participate and give us your views. future – so please take this opportunity to participate and give us your views. providers version) R What services do people think are not used well? copyright infringement, or any other personal or property rights from or related to any use of the Materials. Gracemount Community Church distributed by email Having gathered your feedback and ideas, we’ll then develop a range of proposals for further discussion with St Catherine of Alexandria For further information on the project, visit our website www.edinburgh.gov.uk/mygracemount or email simah. the local community. We want to find a solution that best meets Gracemount’s needs – both now and in the For further information on the project, visit our website www.edinburgh.gov.uk/mygracemount or email simah. I understand that City of Edinburgh Council and its affiliates are under no obligation to use the Materials. Church What does the community like / dislike about this building? [email protected] future – so please take this opportunity to participate and give us your views. [email protected] Clergy/managers Are the services encountering any particular problems with 6. This document contains the entire terms and conditions of agreement between the City of Edinburgh Congregation QUESTIONNAIRE 2 Building user Other groups using delivering services from this building? If so, what? these venues experience For further information on the project, visit our website www.edinburgh.gov.uk/mygracemount or email simah. Council, University of Edinburgh and the entrant concerning the subject matter hereof. SurveyMonkey online questionnaire (community/ COMMUNITY BRIEF Are there any consistent complaints about this building or the [email protected] YOUR CONSENT E service users version) NC available on Council services provided in it? HOW TO GET INVOLVED A project webpage/emailed N via key contacts How do people get to buildings, i.e. how do they move around the 1. R I agree for my photograph, comments, and name to be used by City of Edinburgh Council, the University E V community? There will be a series of community engagement events and activities taking place over the next few weeks of Edinburgh, and its agents in connection with the ‘My Gracemount’ project. O Howdenhall Police Station and months. You can find out more via webpage www.edinburgh.gov.uk/mygracemount. HOW TO GET INVOLVED 2. I formally give my consent for this data to be used by the ‘My Gracemount’ project, and those G Civil servants Can we observe informal activity in buildings? SE Locality Office Police staff PARTICIPATORY DISPLAY organisations delivering the project, including the City of Edinburgh Council, University of Edinburgh, and People attending Display left in situ for one What are upcoming changes in services that might impact how appointments We would value your help in making others aware of these activities - whether colleagues, community groups Thank you for taking the time to talk to us today. any other relevant parties. I understand that I can revoke this consent at any time. week each at VPCC, Leisure they are situated in buildings (e.g. transition to digital)? 3. Centre, SE Locality Office/ Future planning or other organisations - so that the widest range of people can participate in this project. Personal data will be processed according to Current Data Protection Law, and the procedures of the Library. One facilitated drop-in University of Edinburgh. afternoon at each. Participation TEMPLATE How might population growth affect the area? There will be a series of community engagement events and activities taking place over the next few weeks S via adding to display (Place 4. The University is the Data Controller for the data collected, and anyone who participates in the project can ANI ATI Standard, postcard comment/ and months. You can find out more via webpage www.edinburgh.gov.uk/mygracemount. G ON What are other important non-Council buildings in the community? R S questionnaire drop-box, route Other contact the University if they would like to exercise their rights under GDPR to express any concerns O tracing). Y What are other important non-Council services in the community? 5. I hereby authorize City of Edinburgh Council, the University of Edinburgh and its affiliates to copyright, T We would value your help in making others aware of these activities - whether colleagues, community groups I HOW TO FIND OUT MORE Liberton&District or other organisations - so that the widest range of people can participate in this project. publish, reproduce, exhibit, transmit, broadcast, televise, digitize, display, otherwise use, and permit N U Gracemount Walled Garden Community Council others to use, (a) my name, image, likeness, and voice, and (b) all photographs, recordings, videotapes, Other non-venue specific

M Friends of Burdiehouse

If you have any general queries about the ‘Making the Most of Gracemount’ project, please contact Simah organisations.

audiovisual materials, writings, statements, and quotations of or by myself (collectively, the “Materials”), M Grow Stronger volunteers POSTERS+FLYERS

Aslam [email protected] (Strategic Asset Management of the Edinburgh City Council). O Gilmerton&Inch Posters + flyers printed for purposes relating to the ‘My Gracemount’ project, including on the internet, without further consent C Community Council and distributed to key from or payment to me. I understand that I can revoke this authorisation at any point. buildings e.g. GP, Libertus, If you are being interviewed and have any queries or concerns, please contact Andrey Elizondo andrey. HOW TO FIND OUT MORE shops. Signposts ways 6. It is understood that all of the Materials have been provided to the City of Edinburgh Council and its to get involved in project [email protected] (Researcher at University of Edinburgh), or Jenny Elliott [email protected] affiliates under a non-exclusive licence. I hereby release and discharge the City of Edinburgh Council, e.g. photo comp, survey, (Community Design Partner) who will do their best to answer your questions. If you have any general queries about the ‘Making the Most of Gracemount’ project, please contact Simah workshop, display. Aslam [email protected] (Strategic Asset Management of the Edinburgh City Council). its employees, licensees, agents, successors, and assigns from any claims, actions, damages, liabilities, Business owners Particularly useful for visually costs, or demands whatsoever arising by reason of defamation, invasion of privacy, right of publicity, S E Staff copyright infringement, or any other personal or property rights from or related to any use of the Materials. S Customers If you have been interviewed and have any queries or concerns, please contact Andrey Elizondo andrey. S Tesco Key Stores POSTCARD QUIZ [email protected] (Researcher at University of Edinburgh), or Jenny Elliott [email protected] I understand that City of Edinburgh Council and its affiliates are under no obligation to use the Materials. E Scotmid Co-op Joe's Fish Bar N Fryer's Delight Blythswood Care 7. This document contains the entire agreement between the City of Edinburgh Council, University of I Short version of service (Community Design Partner) who will do their best to answer your questions. S Wok Inn Express Gracemount Post Office Those not currently user questionnaire Edinburgh and the undersigned concerning the subject matter hereof. U Tanz Mr Hong's Chinese Takeaway PS using services/buildings distributed as postcards B U Captain's Cafe Trussell Trust Food Bank RO Older persons to key buildings. Put in L Sign-sation Gracemount Business Pavil- G Young adults dropboxes when complete.

A Tartan Tandoori lions H

C FA Hairdressing Edinburgh Wellbeing Centre C

O A communicating engagement

Gordon's Chemist Omega Lift Services L E Beautiful U Vert Rovers R Public places Name of person giving consent Date Signature The Waverley Inn

O Local shops DATA WORKSHOP Ladbrokes

T Libertus

R A Name of parent/legal guardian (if under 18) Date Signature H plans utilising multiple TEMPLATE methods / targeting diverse stakeholder groups, and for COMMUNITY PHOTO COMPETITION: STAKEHOLDER INFORMATION SHEETS summarising key findings 44 SERVICE PROVIDERS COMMUNITY MEMBERS CONSENT FORM TERMS + CONDITIONS ENGAGEMENT MATRIX from community engagement. APPENDICES

The Appendices include the following reports:

1. Community Profile 2. Data Catalogue 3. Data Workshop Examples 4. Community Engagement Phase 1 5. Community Workshop 1 6. Data Workstream 7. Community Engagement Phase 2 8. Community Workshop 2 9. Data Workstream Project Activities 10. Guidelines: Data and Design Process

45 06 APPENDIX 01: COMMUNITY PROFILE

OUR COMMUNITY: GRACEMOUNT, BURDIEHOUSE, SOUTHHOUSE COMMUNITY PROFILE

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 COMMUNITY PROFILE: A HOW TO GUIDE

In order to make it as easy as possible Make a list of the building assets in quietest times are, other things that for City of Edinburgh Council to replicate 1 question, and the services you are aware work well/could be improved and their this process in other areas, the following of that operate from them. suggested solutions. ‘how to’ guide details the steps taken to complete an initial ‘Community Profile’. Make a list of all the stakeholders Contact key stakeholders already 2 you know already, related to these 6 identified on your list, and invite them This is important, as it helps identify who buildings and services, as well as any for a 30min conversation about their local key stakeholders are that should other locally important groups. Detail building / service / the neighbourhood. be engaged during the service design as much information about each as Ask them to identify other stakeholders process. It also sets the scene and context possible, including contact details and you should add to your list / also talk to. for the project. any sensitivities/considerations relating This organically grows your stakeholder to contacting them. This works well list and ensures you can listen to and as a spreadsheet. This is your starting learn from as many relevant stakeholders point, but should continue to be added to as possible. This gives you a more holistic throughout the process. picture and balanced perspective about the community, the neighbourhood as a Based on your starter list/spreadsheet of place, and its buildings and services. 3 buildings, services and stakeholders, do a Google search via their official websites Analyse what you have found out. This to find additional information relating 7 can be done graphically or as a Word Doc. to services, spaces, activities, links with This should include a summary of: other organisations, contact details. 1. The location of all building assets Complement this with information from forming part of this study. their social media / blogs. 2. List all the services operating from each building, including their target Review any relevant existing planning demographic and cost. 4 documents, or previous community 3. Create a simple connections diagram consultation work done in the area. showing the relationships of each service/stakeholder to any other Visit the buildings in question. Collect buildings/services/organisations. 5 additional information as needed about 4. Create a stakeholder map, breaking particular spaces / facilities / advertised down groups or individuals into services / groups operating from the logical categories or themes e.g. buildings. Whilst there, informally ‘education’, ‘health’, ‘governance’. observe how people are using the building. Finding a spot to sit and work from the building’s reception/foyer area for a short period works well. Talk to front-line staff about when the busiest/

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 LEARNING FROM PRIOR WORK: LOCAL DEVELOPMENT PLAN + LOCALITY IMPROVEMENT PLAN

The current Local Development Plan does not show Extract from LDP any proposals highlighted within the Gracemount, South East Proposals Map forming Southhouse and Burdiehouse area itself. part of the Local Development Plan However, nearby, significant housing proposals are planned and/or being implemented. For example to the South-West of the Kaimes crossroads, to the South of the Braid Burn in close proximity to Valley Park Community Centre, and the North-East of the Gracemount area. A school is also proposed within the area of new housing to the South West of the Kaimes junction, which will be in relatively close proximity to the schools already based within Gracemount.

The South East Locality Improvement Plan (LIP) includes a ‘small area plan’ for the area covering Gracemount, Southhouse, Burdiehouse, Moredun, ‘Gracemount’, as Fernieside, Ferniehill and Hyvots. This emphasises defined by the LIP demand from local residents for services that will: • improve outcomes for children and families • enhance the quality of the environment in which they live.

The LIP identifies key priorities for Gracemount, Southhouse and Burdiehouse as: • creating employment, training and learning opportunities for local people • supporting development of people’s digital skills ‘Southhouse and • promoting the English for Speakers of Other Burdiehouse’, LIP Languages programme • creating affordable activities for young people.

Actions to address these LIP priorities include: • better promoting local services • developing the youth work programme, access to support and advice, and providing diversionary activities from anti-social behaviour • improving work links with the BioQuarter • providing affordable activities for young people

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 LEARNING FROM PRIOR WORK: YOUTH TALK

Youth Talk was developed in Liberton/ Gilmerton in 2013 by City of Edinburgh Demand for a SOCIAL SPACE for young Improving Gracemount as a PLACE: Council to consult with young people about people. Characteristics would include: their views on local facilities, activities and services. • Safe space to be • Create more ways for communities • Positive atmosphere to get involved and invested in their This engagement process included four steps: • Rules on how to behave there if you community. “ break you get a warning - again you “• Community gardens, events, fun days, • A survey of 450 young people to leave. People moved on if causing inter-cultural day/events, community determine levels of satisfaction with local problems. clean up days. services/facilities. • Movies • Make parks more usable spaces. • Wider mapping and analysis with young • WiFi • More bins, less litter. people, of local services and support (16 • Modern style • Safer streets - less speeding sessions). • Supervision • Better access to facilities - shops, GP • An event to bring young people and • Music surgery service providers together to further • Book space • Fund local services. shape actions. • Vending machine, McDonald’s • More community jobs. • Pledges are developed, and changes • Like Costa/McDs without getting • Wider range of youth projects. identified by the service providers. moved on. • Put a gate in the fence beside the • A social area like in school, but out of early Years Centre, so people don’t

Actionable pledges fed into the Locality school with activities to occupy people break the fence to get through.

Improvement Plan and Edinburgh Children’s such as pool, movies, music - things • Gracemount High School astro pitch

Partnership working groups. to do (not a youth group). Leave lights on in the evenings so we • Physical space - different seating don’t have to play football outside the “ Given the scale of this engagement, focussed areas “ shops. around the Gracemount area, the Youth Talk • Shelter but not a building e.g. gazebo findings are incredibly relevant to this project. • Place where you can talk to someone without worrying As such, these have been distilled, and • Space dedicated to teens the most relevant feedback summarised here. This relates to aspirations to improve Gracemount, Burdiehouse and Southhouse as a place, and the characteristics desired for a social space for young people.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 LEARNING FROM PRIOR WORK: GROW STRONGER AT GRACEMOUNT WALLED GARDEN

As part of the Grow Stronger project, Broader research findings included: Transition Edinburgh South conducted research with Gracemount Primary School • 68% of local people have a garden, but students in 2016, as well as the wider only half of those are growing food in it at community 2014-2015. present. • 30% of people were ‘very’ and 25% ‘a bit’ The research aimed to better understand local interested in learning more about food people’s eating and food growing habits, as growing. well as their use and experience of the Walled • The community meals and events at the Garden growing and community space within Walled Garden have helped support local the grounds of Gracemount Mansion. It was people’s confidence and skills in preparing conducted using a mix of questionnaires and healthy meals (including vegetables, semi-structured interviews. cooked from scratch and with minimal waste). • Participants felt the project was having Key findings relating to the school children wider benefits within the community e.g. included: “doing quite a lot of positive work in the neighbourhood”. • 92.4% of school children surveyed knew • Interviewees mentioned various that food growing was happening within possibilities for the future of the project the Walled Garden. and Walled Garden land, including: • 65.9% of the children enjoyed spending »» further development of a cafe time in the garden (8.3% said they did not, »» new growing projects and the remaining either did not answer »» a swap shop for locally grown produce the question or answered both ‘yes’ and »» introducing locally grown food and ‘no’). produce to food banks • Reasons children stated they liked the »» strengthening links between Edinburgh garden included: growing communities »» growing »» helping »» gardening »» being in the garden »» harvesting / picking »» the smell »» you learn things »» it gets you outdoors »» composting »» it’s fun »» it’s calming »» being with friends WHO ARE THE KEY SES STAKEHOLDERS? NES SI U Clergy/managers B L Congregation A C S Key stakeholders within Gracemount, Tesco Key Stores U Other groups using O IO these venues Southhouse and Burdiehouse include L Scotmid Co-op Joe's Fish Bar G Fryer's Delight Blythswood Care I both service providers (those involved in L Gracemount Wok Inn Express Gracemount Post Office E Tanz Mr Hong's Chinese Community Church (at Liberton&District service delivery and/or building staff), and R Gracemount Primary Community Council Business Captain's Cafe Takeaway service users (including local residents, owners Sign-sation Trussell Trust Food Bank School) Friends of Burdiehouse community members, or those from Tartan Tandoori Gracemount Business ISATIONS FA Hairdressing Pavillions St Catherine of AN Grow Stronger volunteers Staff Gordon's Chemist Edinburgh Wellbeing G further afield). Alexandria Church R Gilmerton&Inch Beautiful U Centre O Customers The Waverley Inn Omega Lift Services Community Council Ladbrokes Vert Rovers Y Stakeholders are typically associated with T Gracemount Walled Gracemount Community I Garden Church a building that they are based in, deliver a N EACH GR U service from, or attend a service at. These R O Other non-venue

O U M T P specific organisations

have been categorised into the following D S M

R O groups: C A

H Public places • local businesses Local shops GO • religious Libertus VE Those not GRACEMOUNT, SOUTHHOUSE RN • governance currently using A services/buildings AND BURDIEHOUSE N • health and well-being SERVICE PROVIDERS C • community hubs Older persons E + COMMUNITY Howdenhall Police • education Young adults ION Station AT C SE Locality Office Civil servants The following categories were also U D Police staff included to ensure those stakeholders E Gracemount High not currently using local public buildings/ Gracemount Primary People HEA attending services or associated with a particular St Catherine's LTH appointments Primary School + physical location were also included: Kaimes School S W B E Library (SE Locality U Gracemount Medical L H L Office) B • hard to reach groups Y Centre T E I

• community organisations Libertus I Gracemount Leisure N

Staff N Centre G Students U Valley Park

Parents M Community Centre SE Locality Office

PTA M

O Libertus After school clubs C Pupil council UBS Library users Y H IT Staff N

M Type of stakeholder

M Patients O

Staff C Older persons / Libertus members carers Where are they based? Community groups Classes Who are they?

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 Lasswade Road

GRACEMOUNT PRIMARY SCHOOL

Gracemount Primary School

ASTRO Gracemount House Drive PITCH KAIMES SCHOOL

GRACEMOUNT KAIMES SCHOOL MANSION WHAT COMMUNITY + WALLED ASSETS CURRENTLY GARDEN

EXIST? Lasswade Road

Physical community assets currently exist in the form COMMUNITY of buildings owned by Council, and those owned by PARK ST GRACEMOUNT third sector or other organisations such as the NHS. CATHERINE'S HIGH SCHOOL RC PRIMARY SCHOOL DISUSED FOOTBALL PITCHES

VALLEY PARK GRACEMOUNT MEDICAL RENTED COMMUNITY CENTRE BUSINESS LEISURE OFFICES CENTRE CENTRE

VALLEY PARK COMMUNITY CENTRE ST SE LOCALITY CATHERINE OF OFFICE + Gracemount Leisure Centre ALEXANDRIA'S LIBRARY CHURCH SCOTMID Fitness classes, Various activities Gracemount Drive gym, swimming. and community services. LIBERTUS TESCO

LOCAL SHOPS KAIMES GRACEMOUNT ST SCHOOL PRIMARY CATHERINE'S SCHOOL CHURCH Services and activities KAIMES SCHOOL include Lent study PLAYPARK GRACEMOUNT Gracemount Primary School LEISURE 'THE DIP' groups, bereavement CENTRE groups, children’s liturgy, Gracemount Leisure Centre communion and youth Autistic special Primary school Captain's Road education provision for education for local activities. Edinburgh. catchment. SHOPS

PUB

GRACEMOUNT MEDICAL BURDIE BURN GRACEMOUNT CENTRE VALLEY PARK + MANSION LOCAL NATURE HIGH SCHOOL + WALLED GP practice including RESERVE child health and GARDEN immunisation services, baby massage, parent and baby group, High school education for local catchment. diabetic, hypertension, Space rented via wart, spirometry and school lets. Grow Stronger antenatal clinics. community garden

ST SE LOCALITY CATHERINE'S LIBERTUS OFFICE + Variety of services, RC PRIMARY particularly focussed on LIBRARY SCHOOL older people. Building Type of stakeholder divided into half for daycare, half for other Southhouse Broadway activities (e.g. Positive Futures). Meeting space Southhouse Road Where are they based? Library, range of can be rented out. Has Council services (e.g. Primary school housing, social work) educational services. industrial kitchen.

Who are they? VALLEY PARK COMMUNITY CENTRE COUNCIL OWNED ASSETS THIRD SECTOR/ VALLEY PARK COMMUNITY CENTRE OTHER OWNERSHIP LOCAL SHOPS T

E Local road Key arterial road Council owned asset Key pedestrian connection

Asset owned by third sector or other non- Council organisation S KEY

S Lasswade Road

Edinburgh. D KAIMES

SCHOOL Autistic special Autistic

E KAIMES SCHOOL N Lasswade Road T

W for provision education

O S

L S I

U school lets.

C D

E via rented Space N for local catchment. catchment. local for

High school education High school education W

O HIGH SCHOOL

GRACEMOUNT

L S

C LIBRARY

OFFICE + D

Library, range of range Library,

N housing, social work) Council services (e.g. Council services

SE LOCALITY W

L I

U O C BURDIE BURN VALLEY PARK + LOCAL NATURE RESERVE Unofficial name for this Unofficial name popular space of green area people. young with local 'THE DIP' Council owned RENTED BUSINESS OFFICES

ASTRO PITCH Captain's Road Captain's

VALLEY PARK COMMUNITY CENTRE

S T

S E

CENTRE

services. LEISURE Fitness classes, classes, Fitness

gym, swimming. A S

Gracemount Leisure Centre S

D CENTRE

and community and community A E

activities Various

In state of disrepair. In state FOOTBALL PITCHES N

GRACEMOUNT D

E COMMUNITY

L VALLEY PARK I

O C

O BUILDING ASSETS C Gracemount House Drive House Gracemount

TESCO

Gracemount Primary School Primary Gracemount

T E

catchment. S

Primary school

S SCHOOL PLAYPARK

PRIMARY

A local for education

N GRACEMOUNT

N U C O SCOTMID takeaways, tanning/ takeaways, beauty salons, quality Poor barbers. with public realm seating on informal wall. low LOCAL SHOPS • Cafe, E.g. Captain’s

SHOPS Southhouse Broadway Southhouse PUB

I H

COMMUNITY PARK

R E

LOCAL SHOPS N W

LIBERTUS Variety of services, of services, Variety on focussed particularly Building older people. half for divided into other half for daycare, activities (e.g. Positive Rents meeting Futures). has industrial space, kitchen. O

Captain's Road Captain's T

R I

T H T

S including GP practice child health and immunisation services, parent baby massage, and baby group, diabetic, hypertension, and wart, spirometry clinics. antenatal MEDICAL CENTRE

S H N

H Southhouse Road

N W

T ST CATHERINE'S CHURCH Services and activities Services include Lent study bereavement groups, liturgy, children’s groups, and youth communion activities.

T R S

E O S T

S C

ST A

R I D Gracemount Drive H

Grow Stronger Stronger Grow T

GARDEN A

E MANSION

+ WALLED

community garden community D N

SCHOOL Primary school

O GRACEMOUNT

services. educational

L W RC PRIMARY

I CATHERINE'S

C O

BUILDING ASSETS O

C C

U SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 O C My Gracemount MY GRACEMOUNT: BUILDINGS AND SERVICES MY GRACEMOUNT: BUILDINGS AND SERVICES £

S S

S £

£ £

£ £ 16+

50+

£ 16+

50+

17+

S 50+ £

S S

50+

S £

50+

T S £

50+ E £ S £ Local road Key arterial road

Council owned asset Key pedestrian connection

Asset owned by third sector or other non- Council organisation

S KEY

£ £ 50+ £

S Lasswade Road 16+

£ A

Edinburgh. 50+

D KAIMES

SCHOOL £ Autistic special Autistic

KAIMES SCHOOL 50+ £

50+

N T

Lasswade Road £ 16+

E 50+

W for provision education

17+

O S

50+

S I

50+

A £

BUILDINGS, SERVICES,

U school lets.

50+

E Space rented via rented Space £ N for local catchment. catchment. local for

T High school education High school education W

O HIGH SCHOOL 50+ GRACEMOUNT

L S

50+ S

A CONNECTIONS

LIBRARY

OFFICE + 50+ D

Library, range of range Library,

N housing, social work) 50+ Council services (e.g. Council services

SE LOCALITY W

50+

£ L I

O C RAINBOWS: GIRL GUIDING (5-7 YEARS, £ 1)

50+ GROUP: ACTIVITIES E.G. DOMINOS, SINGING (60+, £1)

WELL WOMEN CLINIC WOMEN WELL DIABETIC CLINIC DIABETIC ART GROUP (ADULT, 60+, FREE)

£ CLINIC WART HEALTHY BABY CLINIC (<5, ADULT, FREE)

SPIROMETRY CLINIC SPIROMETRY BABY EXPLORE: PARENT AND BABY (<5, ADULT, FREE) ANTENATAL CLINIC ANTENATAL PARENT AND BABY GROUP BABY AND PARENT BABY MASSAGE: PARENT AND BABY (<5, ADULT, FREE) CAFE / CATERING SKILLS (18+, FREE)

BABY MASSAGE (BY APPOINTMENT) (BY MASSAGE BABY S COOKING WITH KIRSTEN (16+, FREE)

CHILD IMMUNISATION CLINIC IMMUNISATION CHILD £

50+ S FRIDAY DROP-IN: LUNCH + CONSOLES (12+, 1)

BABY HEALTH CLINIC HEALTH BABY GARDENING VOLUNTEERS (16+, ADULT, 60+)

GP APPOINTMENTS GP INDOOR BOWLS (60+, FREE)

2) 50P- (50+, GROUP CHAT AFFAIRS CURRENT - OWL LIBERTUS

£ JUJITSU MARTIAL ARTS (<12, 12+, 16+, ADULT, £2/£5)

2) 50P- (50+, GROUP GARDENING

£ MACHINE KNITTING GROUP (ADULT, 60+, £60/TERM) £

2) 50P- (50+, BOWLING CARPET

£ P1-P3 CLUB (<12, FREE)

Information gathered about services 17-25) DISABILITIES, (PHYSICAL/LEARNING GROUP ADULTS YOUNG

YOGA (ADULTS, 60+, FREE CRECHE)

2) 50P- (50+, GROUP BOOK SCRAP

£ VALLEY PARK COMMUNITY CENTRE

OLDER PEOPLE DAY CARE SERVICE (65+) (65+) SERVICE CARE DAY PEOPLE OLDER

2) 50P- (50+, GROUP KNITTING £

2) 50P- (50+, GROUP MAKING JEWELLERY £

2) 2) 50P- (50+, GROUP PHOTOGRAPHY £

2) delivered in Gracemount, Southhouse 50P- (50+, GROUP CROCHET FUTURES: POSITIVE £

2) 50P- (50+, GROUP COOKING FUTURES: POSITIVE

£ SPECIAL EDUCATION SCHOOL: AUTISTIC PROVISION FOR EDINBURGH

CHILDRENS' EVENING GROUP (LEARNING/PHYSICAL DISABILITIES) (LEARNING/PHYSICAL GROUP EVENING CHILDRENS'

CARD MAKING GROUP (50+) GROUP MAKING CARD

and Burdiehouse, and the buildings KITCHEN. INDUSTRIAL MEETINGS), 'LOOPS' FOR (E.G. HIRE ROOM BURDIE BURN VALLEY PARK + LOCAL NATURE RESERVE MEETINGS CHURCH COMMUNITY GRACEMOUNT they are delivered from, was gathered KAIMES SCHOOL

VALLE

ACTIVITY / Y P ALPHA (CHRISTIAN FAITH SESSIONS) FAITH (CHRISTIAN ALPHA L A TARGET ICA CO R

MED MMUN K LENT STUDY GROUPS STUDY LENT E C IT

ENTR ENTR Y RAINBOWS: GIRL GUIDING (5-7 YEARS, £ 1)

YOUTH ACTIVITIES YOUTH 50+ GROUP: ACTIVITIES E.G. DOMINOS, SINGING (60+, £1) C E

WELL WOMEN CLINIC WOMEN WELL DIABETIC CLINIC DIABETIC ART GROUP (ADULT, 60+, FREE)

SERVICE TYPE CLINIC WART HEALTHY BABY CLINIC (<5, ADULT, FREE)

SPIROMETRY CLINIC SPIROMETRY BABY EXPLORE: PARENT AND BABY (<5, ADULT, FREE) ANTENATAL CLINIC ANTENATAL

during the Community Profile. This GROUP BABY AND PARENT BABY MASSAGE: PARENT AND BABY (<5, ADULT, FREE) VARIOUS RELIGIOUS SERVICES (E.G. COMMUNION) COMMUNION) (E.G. SERVICES RELIGIOUS VARIOUS CAFE / CATERING SKILLS (18+, FREE) ASTRO TURF (INFORMAL EVENING USE)

BABY MASSAGE (BY APPOINTMENT) (BY MASSAGE BABY S

COOKING WITH KIRSTEN (16+, FREE) K

S CLINIC IMMUNISATION CHILD FRIDAY DROP-IN: LUNCH + CONSOLES (12+, £1) A Unofficial name for this Unofficial name popular space of green area people. young with local 'THE DIP' CLINIC HEALTH BABY BEREAVEMENT GROUPS BEREAVEMENT S

DEMOGRAPHIC GARDENING VOLUNTEERS (16+, ADULT, 60+) S I HIGH SCHOOL EDUCATION FOR LOCAL CATCHMENT GP APPOINTMENTS GP U C M

T INDOOR BOWLS (60+, FREE) H E

2) 50P- (50+, GROUP CHAT AFFAIRS CURRENT - OWL LIBERTUS

£ R JUJITSU MARTIAL ARTS (<12, 12+, 16+, ADULT, £2/£5) O S ROOM HIRE VIA SCHOOL LETS

2) 50P- (50+, GROUP GARDENING

£ E MACHINE KNITTINGIL GROUP (ADULT, 60+, £60/TERM) O £ 2) 50P- (50+, BOWLING CARPET £ B

was supplemented by interview data I CP1-P3 CLUB (<12, FREE) L

YOUNG ADULTS GROUP (PHYSICAL/LEARNING DISABILITIES, 17-25) DISABILITIES, (PHYSICAL/LEARNING GROUP ADULTS YOUNG L N

ACTIVITY YOGA (ADULTS,Positive 60+, FREE CRECHE)

VALLEY PARK COMMUNITY CENTRE U Futures> student meetings OLDER PEOPLE DAY CARE SERVICE (65+) (65+) SERVICE CARE DAY PEOPLE OLDER S

/ SERVICEOFFERED ' 2) KNITTING GROUP (50+, 50P- (50+, GROUP KNITTING G £ E O

H R

IN H Link Workers 2) JEWELLERY MAKING GROUP (50+, 50P- (50+, GROUP MAKING JEWELLERY

£ T C I A

R C - G 2) 2) PHOTOGRAPHY GROUP (50+, 50P- (50+, GROUP PHOTOGRAPHY S during Engagement Phase 1 to create £ C

E R H

N E 2) POSITIVE FUTURES: CROCHET GROUP (50+, 50P- (50+, GROUP CROCHET FUTURES: POSITIVE £ H U

S M

T H C 2) 50P- (50+, GROUP COOKING FUTURES: POSITIVE £ O O

A C SPECIAL EDUCATION

N placements N

O O the adjacent summary graphic. (50+) GROUP MAKING CARD S T L

Council owned RENTED BUSINESS OFFICES ROOM HIRE (E.G. FOR 'LOOPS' MEETINGS), INDUSTRIAL KITCHEN. INDUSTRIAL MEETINGS), 'LOOPS' FOR (E.G. HIRE ROOM U

G GRACEMOUNT COMMUNITY CHURCH MEETINGS CHURCH COMMUNITY GRACEMOUNT Positive Futures use £ BUILDING R the Leisure Centre > N KAIMES SCHOOL A PRIMARY SCHOOL EDUCATION FOR LOCAL CATCHMENT

C placements C R

E ROOM HIRE VIA SCHOOL LETS I Gracemount Primary School

M VA I LLE A

ACTIVITY / Y P L ALPHA (CHRISTIAN FAITH SESSIONS) FAITH (CHRISTIAN ALPHA AL C AR R

TARGET DIC OMM K U

This also includes information about E U Y

M N N

LENT STUDY GROUPS STUDY LENT E C IT TR EN Y O

EN TR T ASTRO PITCH YOUTH ACTIVITIES YOUTH C E

SERVICE TYPE

W S R

VARIOUS RELIGIOUS SERVICES (E.G. COMMUNION) COMMUNION) (E.G. SERVICES RELIGIOUS VARIOUS ASTRO TURF (INFORMALT EVENING USE)

K C

connections and relationships A C

DEMOGRAPHIC GROUPS BEREAVEMENT S S .

Meet at Libertus > I HIGHN SCHOOL EDUCATION FOR LOCAL CATCHMENT

U C M < Informal play / A

T P

H E T

R involvement in garden R

O E

L S ROOM HIRE VIAH SCHOOL LETS

E I O I M Meet at Gracemount E

IB C L D R

L N Primary > A

Positive I ACTIVITY R between these different organisations, N

Y E

/ SERVICE 'S Futures> student meetings OFFERED

' E O G S N Link Workers H R

T I H C

IG A Captain's Road Captain's R C - < Informal play /

S C PRIMARY SCHOOL EDUCATION FOR LOCAL CATCHMENT

stakeholders and buildings. H E R involvement in garden G

N E H U <20 swim sessions/year R

S M ROOM HIRE VIA SCHOOL LETS

T H C A

A O O C

placements CouncilO own land+part-fund>

N placements N O

CHURCH O O U

N S

GRACEMOUNTCOMMUNITY N T

E L

T L

D day

N E

U I

L U

G U G L

A £

Positive Futures use M

R C

BUILDING E BADMINTON (JUNIOR)

E N

the Leisure Centre > N T

R C

E A PRIMARY SCHOOL EDUCATION FOR LOCAL CATCHMENT C

I P

O Y

I C

placements C L R

C FOOTBALL (JUNIOR, MINI-KICKERS, P1+, P4+) O L

E S E ROOM HIRE VIA SCHOOL LETS I Gracemount Primary School

M VALLEY PARK COMMUNITY CENTRE GYMNASTICS (3-5YRS, P1-P3, P4+, PARENT+CHILD) M Gracemount Leisure Centre I

O SWIMMING (BABY, BEGINNER, BRONZE, ELITE, SILVER, GOLD...) L S

T U OUTDOOR TENNIS (MINI P1-P4)

E N TRAMPOLINE (3-5YRS, P1-3, P4+, 13-16YRS)

S T £

T ACTIVE LIFE (CONDITIONING CLASS)

S E

CENTRE ACTIVE SIT (CHAIR BASED CLASS)

services.

LEISURE Fitness classes, classes, Fitness

gym, swimming. W S R A S

AQUAFIT (WATER-BASED FITNESS CLASS)

Gracemount Leisure Centre . S

C BARRE (BALLET INSPIRED WORKOUT CLASS)

CENTRE

and community and community C

< Gardening / N BODY CONDITIONING CLASS

Various activities Various Meet at Libertus >

In state of disrepair. In state

FOOTBALL PITCHES A N

D BODY ATTACK (CARDIO CLASS)

GRACEMOUNT informal play

W R

E BODY BALANCE (YOGA, TAI CHI, PILATES COMBO)

COMMUNITY

E H

N BODY COMBAT (VARIOUS VIGOROUS COMBAT SPORTS)

M L

Meet at Gracemount E VALLEY PARK WALLED GARDEN: GROW STRONGER (COMMUNITY GARDEN) (COMMUNITY STRONGER GROW GARDEN: WALLED

I < Use of library BODYJAM (AEROBICS + DANCE FUSION CLASS)

R N

U Primary > BODYPUMP (MUSCULAR STRENGTH, ENDURANCE CLASS) O

C O

I CIRCUITS (ENERGETIC, FULL-BODY EXERCISE CLASS) R N

I CORE PILATES (ALL ABILITIES)

C Y

E CXWORX (VIRTUAL SHORT, SHARP WORKOUT) N

O GRIT CARDIO/PLYO/STRENGTH (HIGH INTENSITY INTERVAL TRAINING) ' C

BUILDING ASSETS S H2O HIIT (POOL-BASED RUNNING) Gracemount House Drive House Gracemount HOUSING SERVICES (E.G. MANAGEMENT OF COUNCIL HOUSES) COUNCIL OF MANAGEMENT (E.G. SERVICES HOUSING

CRIMINAL JUSTICE SERVICES JUSTICE CRIMINAL KONGA (DANCE CLASS)

HEALTH + SOCIAL CARE (E.G. DRUG + ALCOHOL SUPPORT) ALCOHOL + DRUG (E.G. CARE SOCIAL + HEALTH LINE DANCING

REVENUES + BENEFITS (E.G. PAYING COUNCIL TAX + RENT) + TAX COUNCIL PAYING (E.G. BENEFITS + REVENUES PILATES (ALL ABILITIES)

<20 swim SERVICES TRANSPORT PILOXING (PILATES/BOXING/DANCE)

CHAI (COMMUNITY HELP + ADVICE) + HELP (COMMUNITY CHAI POUND (CARDIO USING DRUMSTICKS)

CUSTOMER CONTACT TEAM (E.G. REPORT NOISE/ANTI-SOCIAL BEH.) NOISE/ANTI-SOCIAL REPORT (E.G. TEAM CONTACT CUSTOMER SH'BAM (DANCE CLASS)

FAMILY HOUSEHOLD + SUPPORT SERVICES SUPPORT + HOUSEHOLD FAMILY T.B.T (CONDITIONING CLASS, MID/LOWER BODY)

BADMINTON (ADULT, WOMEN-ONLY)

sessions/year OPTIONS HOUSING + PREVENTION HOMELESSNESS PRIMARY SCHOOL EDUCATION FOR LOCAL CATCHMENT

YOGA

LIBRARY (GENERAL ACCESS) (GENERAL LIBRARY WEEKLY BOOK GROUP (WITHIN LIBRARY) (WITHIN GROUP BOOK WEEKLY < Gardening / BASE) (THE HIRE ROOM MEETING ZUMBA

TESCO G

informal play R ROOM HIRE VIA SCHOOL LETS

< Use of library A

C £

Council own E M

land+part-fund> O

CHURCH U £

Gracemount Primary School Primary Gracemount N

GRACEMOUNTCOMMUNITY N

T L

D D

N E

A L

U £

G L

E BADMINTON (JUNIOR)

R T C

E £

F BOCCIA (JUNIOR) F

R E

O Y

catchment. T I

C FOOTBALL (JUNIOR, MINI-KICKERS, P1+, P4+) O L

Primary school S S SCHOOL £ PLAYPARK

PRIMARY GYMNASTICS (3-5YRS, P1-P3, P4+, PARENT+CHILD) A Gracemount Leisure Centre

education for local local for education

SWIMMING (BABY, BEGINNER, BRONZE, ELITE, SILVER, GOLD...)

D £ S

E OUTDOOR TENNIS (MINI P1-P4)

N GRACEMOUNT

W TRAMPOLINE (3-5YRS, P1-3, P4+, 13-16YRS) £

O £

ACTIVE LIFE (CONDITIONING CLASS)

N U C O ACTIVE SIT (CHAIR BASED CLASS) £ AQUAFIT (WATER-BASED FITNESS CLASS) BARRE (BALLET INSPIRED WORKOUT CLASS) £ BODY CONDITIONING CLASS BODY ATTACK (CARDIO CLASS) BODY BALANCE (YOGA, TAI CHI, PILATES COMBO) £

BODY COMBAT (VARIOUS VIGOROUS COMBAT SPORTS) WALLED GARDEN: GROW STRONGER (COMMUNITY GARDEN) (COMMUNITY STRONGER GROW GARDEN: WALLED BODYJAM (AEROBICS + DANCE FUSION CLASS) £

SCOTMID BODYPUMP (MUSCULAR STRENGTH, ENDURANCE CLASS) CIRCUITS (ENERGETIC, FULL-BODY EXERCISE CLASS) £ takeaways, tanning/ takeaways, beauty salons, quality Poor barbers. with public realm seating on informal wall. low LOCAL SHOPS CORE PILATES (ALL ABILITIES) CXWORX (VIRTUAL SHORT, SHARP WORKOUT) GRIT CARDIO/PLYO/STRENGTH (HIGH INTENSITY INTERVAL TRAINING) £

H2O HIIT (POOL-BASED RUNNING) HOUSING SERVICES (E.G. MANAGEMENT OF COUNCIL HOUSES) COUNCIL OF MANAGEMENT (E.G. SERVICES HOUSING

• Cafe, E.g. Captain’s

CRIMINAL JUSTICE SERVICES JUSTICE CRIMINAL KONGA (DANCE CLASS)

HEALTH + SOCIAL CARE (E.G. DRUG + ALCOHOL SUPPORT) ALCOHOL + DRUG (E.G. CARE SOCIAL + HEALTH LINE DANCING £

REVENUES + BENEFITS (E.G. PAYING COUNCIL TAX + RENT) + TAX COUNCIL PAYING (E.G. BENEFITS + REVENUES PILATES (ALL ABILITIES)

TRANSPORT SERVICES TRANSPORT PILOXING (PILATES/BOXING/DANCE)

SHOPS

CHAI (COMMUNITY HELP + ADVICE) + HELP (COMMUNITY CHAI POUND (CARDIO USING DRUMSTICKS)

CUSTOMER CONTACT TEAM (E.G. REPORT NOISE/ANTI-SOCIAL BEH.) NOISE/ANTI-SOCIAL REPORT (E.G. TEAM CONTACT CUSTOMER SH'BAM (DANCE CLASS) FAMILY HOUSEHOLD + SUPPORT SERVICES SUPPORT + HOUSEHOLD FAMILY T.B.T (CONDITIONING CLASS, MID/LOWER BODY)

BADMINTON (ADULT, WOMEN-ONLY) £ HOMELESSNESS PREVENTION + HOUSING OPTIONS HOUSING + PREVENTION HOMELESSNESS

YOGA

LIBRARY (GENERAL ACCESS) (GENERAL LIBRARY WEEKLY BOOK GROUP (WITHIN LIBRARY) (WITHIN GROUP BOOK WEEKLY

MEETING ROOM HIRE (THE BASE) BASE) (THE HIRE ROOM MEETING ZUMBA

£ £ £ £ £ £ £

S £

S £ S £

Southhouse Broadway Southhouse £

S £ S £ PUB

S £ £ S £

S £ S S £ £ £ £ £

P £

I H COMMUNITY PARK

S £

R CORE SERVICE

E S

LOCAL SHOPS

N £ W

LIBERTUS

Variety of services, of services, Variety on focussed particularly Building older people. half for divided into other half for daycare, activities (e.g. Positive Rents meeting Futures). has industrial space, kitchen. PAID-FOR ACTIVITY

O £

£ R

Captain's Road Captain's

C £ FREE ACTIVITY

R I T H

T £

S <5 YEARS

S including GP practice child health and immunisation services, parent baby massage, and baby group, diabetic, hypertension, and wart, spirometry clinics. antenatal £ MEDICAL CENTRE

D £

E 5-11 YEARS

W £

S H N £ 12-17 YEARS

£ 18-59 YEARS £

P I £ 60+ YEARS H Southhouse Road

£ S

R £ E CONNECTION:

S COLOUR DENOTES

£ W

T S ST CATHERINE'S CHURCH

Services and activities Services include Lent study bereavement groups, liturgy, children’s groups, and youth communion activities. FACILITY USED

O £

E S

R £ T

S O WOULD LIKE TO

£ E

S T

S £

S C DEVELOP BETTER

ST S A

E £

S £

R FUTURE CONNECTION I S D Gracemount Drive H

T £

Grow Stronger Stronger Grow A

GARDEN S

S E £ MANSION

£ £

£ + WALLED £

community garden community D N

SCHOOL Primary school

O GRACEMOUNT

services. educational

L W RC PRIMARY

I CATHERINE'S

C O

L U

C CORE SERVICE

N S U SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 O

C £ PAID-FOR ACTIVITY

FREE ACTIVITY My Gracemount

<5 YEARS

5-11 YEARS

12-17 YEARS

18-59 YEARS

60+ YEARS

CONNECTION: COLOUR DENOTES FACILITY USED WOULD LIKE TO DEVELOP BETTER FUTURE CONNECTION Gracemount Primary School Primary Gracemount yoga. cemount Walled Walled cemount volunteering Garden: garden garden Garden: Gra bereavement group. bereavement Free Free activity VPCC: art group, yoga, yoga, VPCC: art group, St Catherine’s Church: Church: St Catherine’s Free Free activity gardening, indoor bowls. gardening, Cooking with Kirsten, Cooking with Kirsten, gardening volunteers, volunteers, gardening St Catherine’s Church: Church: St Catherine’s massage, baby explore, baby explore, massage, healthy baby clinic, VPCC: cafe/catering skills, VPCC: cafe/catering bereavement group, Alpha. group, bereavement disability). volunteering youth activities youth Garden: garden garden Garden: study group. study volunteering volunteering. VPCC: P1-P3 Club (learning/physical (learning/physical turf (informal use) turf (informal Garden: garden garden Garden: Gracemount Walled Walled Gracemount Free Free St Catherine’s Church: Church: St Catherine’s turf (informal use). turf (informal Gracemount Walled Walled Gracemount activity Gracemount High: astro High: astro Gracemount VPCC (16+): Cooking with Kirsten, garden garden with Kirsten, youth activities, Lent youth Libertus: youth activities Libertus: youth St Catherine’s Church: Church: St Catherine’s Gracemount High: astro High: astro Gracemount ADULT YEARS 60+ Free Free activity baby group. baby explore. Free Free activity VPCC: healthy baby massage, parent and parent massage, Medical Centre: baby Centre: Medical clinic, baby massage, clinic, baby massage, Zumba ADULT Free Free YEARS activity 18-59 Libertus (50+): Positive Futures Futures Libertus (50+): Positive (card-making, cooking, crochet, crochet, cooking, (card-making, knitting, scrap-booking, carpet- knitting, scrap-booking, photography, jewellery-making, jewellery-making, photography, Jujitsu (VPCC) £ Conditioning, Body Balance, Core Core Conditioning, Body Balance, Paid Paid Leisure Centre: swimming, Active swimming, Active Centre: Leisure Pilates, Pilates, T.B.T Conditioning, T.B.T Pilates, Pilates, activity VPCC: 50+ Group, machine knitting. VPCC: 50+ Group, Life, Active Sit, Aquafit, Barre, Body Sit, Aquafit, Barre, Active Life, bowling, gardening), current affairs. current gardening), bowling, events at The Base events learning disabilities). learning trampolining, parties/ trampolining, Libertus: Young Adults Libertus: Young gymnastics, swimming, gymnastics, Leisure Centre: football, football, Centre: Leisure Group (for 17+, physical/ (for Group £ Paid Paid activity £ Paid Paid YEARS Base swimming activity SECONDARY £ trampolining Paid Paid 12-17 gymnastics, gymnastics, activity Leisure Centre: Centre: Leisure Leisure Centre: Centre: Leisure gymnastics (3-8yrs), (3-8yrs), gymnastics guides and Jujitsu badminton, boccia, boccia, badminton, £ VPCC: Rainbows girl VPCC: Rainbows Paid Paid parties/events in The parties/events I access? trampolining, outdoor trampolining, tennis and swimming, tennis activity How old are you? old are How What local What local services or services £ Paid Paid activity activities can activities can What type of service or What type of service Gracemount High School Gracemount VPCC: Jujitsu, machine knitting activity would you like to access? to like you activity would Leisure Centre: swimming, Active swimming, Active Centre: Leisure Room hire for events: Gracemount Gracemount events: for Room hire Life, Active Sit, Aquafit, Barre, Body Sit, Aquafit, Barre, Active Life, Drumsticks), Sh’Bam (dance), T.B.T. T.B.T. Sh’Bam (dance), Drumsticks),

Primary, St Catherine’s RC Primary, Primary, St Catherine’s S H20 HIIT, Konga, Line Plyo/Strength, Body Combat, Jam, Pump, Libertus (50+): Positive Futures (card- Futures Libertus (50+): Positive Core Core Conditioning, Badminton, Yoga, Zumba Yoga, Conditioning, Badminton, YEARS making, cooking, crochet, photography, photography, crochet, making, cooking, Conditioning, Body Attack, Body Balance, Body Balance, Conditioning, Body Attack, PRIMARY Dancing, Pilates, Piloxing, Pound (Cardio/ Pound Piloxing, Dancing, Pilates, 5-11 service jewellery-making, knitting, scrap-booking, knitting, scrap-booking, jewellery-making, Circuits, Core Pilates, CXWorx, Grit Cardio/ CXWorx, Pilates, Core Circuits, carpet bowling, gardening), current affairs. current gardening), bowling, carpet <5 UNDER YEARS

VALLEY PARK COMMUNITY CENTRE Medical Centre) Medical Gracemount High School Gracemount ncil’s SE Locality Office: Office: SE Locality Cou ncil’s (community help and advice) (community Revenue and Benefits, Health Social Revenue

School, St Catherine’s RC Primary School, School, St Catherine’s KAIMES SCHOOL St Catherine’s of Alexandria Church services Church of Alexandria St Catherine’s Customer Contact Team, Transport Services, Services, Transport Team, Contact Customer spirometry, wart, diabetic, well-woman, baby wart, diabetic, well-woman, spirometry, Libertus day care services for older residents for services Libertus day care Care, Criminal Justice, Housing Services, Chai Housing Services, Criminal Justice, Care, health clinics, child immunisation (Gracemount health clinics, child immunisation (Gracemount Library, Homelessness Prevention and Housing Prevention Homelessness Library, Education: Kaimes School, Gracemount Primary Kaimes School, Gracemount Education: Options, Family Household and Support Services, Household and Support Services, Options, Family Gracemount Medical GP Appointments, antenatal, GP Appointments, antenatal, Medical Gracemount

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 APPENDIX 02: Data Package: gracemount-floor-plans DATA CATALOGUE Provides a plan of the site and floor plans of the buildings. Example page from a Data Catalogue Description Site/building layout including the land that CEC own as part of the site and a floorplan for each storey of the building Contact Andy Powers Usability Lack of metadata for the multiple layers in the floor plans and problems with MicroStation data format interoperability limited usability filename format 1274 Gracemount Primary School.dxf dxf 1367 Kaimes School.dxf dxf 1458 South Edinburgh Area Housing 2004.dxf dxf 1499 St Catherine’s R.C. Primary School.dxf dxf 1772 Gracemount Leisure Centre.dxf dxf Nursery - Gracemount.dxf dxf vpcc-floorplan.dxf dxf Community Centre - Valley Park.dwg dwg Nursery - Gracemount.dwg dwg Community Centre - Valley Park.dgn dgn 1458 South Edinburgh Area Housing 2004.pdf pdf 1772 Gracemount Leisure Centre.pdf pdf High School - Gracemount.pdf pdf

APPENDIX 02: Behind the scenes of the Data Catalogue: DATA CATALOGUE underlying info to associate metadata with a set of data files { Behind the scenes example of a Data Catalogue "name": "gracemount-floor-plans", "licenses": [], "description": "Site/building layout including the land that CEC own as part of the site and a floorplan for each storey of the building", "dct:contactPoint": "Andy Powers", "category": "Area assets", "title": "Provides a plan of the site and floor plans of the buildings.", "comments": "Lack of metadata for the multiple layers in the floor plans and problems with MicroStation data format interoperability limited usability", "profile": "data-package", "resources": [ { "path": "1274 Gracemount Primary School.dxf", "profile": "data-resource", "name": "1274 Gracemount Primary School", "format": "dxf", "mediatype": "text/dxf", "encoding": "utf-8" }, { "path": "1367 Kaimes School.dxf", "profile": "data-resource", "name": "1367 Kaimes School", "format": "dxf", "mediatype": "text/dxf", "encoding": "utf-8" }, { "path": "1458 South Edinburgh Area Housing 2004.dxf", "profile": "data-resource", "name": "1458 South Edinburgh Area Housing 2004", "format": "dxf", "mediatype": "text/dxf", "encoding": "utf-8" }, { "path": "1499 St Catherine's R.C. Primary School.dxf", "profile": "data-resource", "name": "1499 St Catherine's R.C. Primary School", "format": "dxf", "mediatype": "text/dxf", "encoding": "utf-8" }, { "path": "1772 Gracemount Leisure Centre.dxf", "profile": "data-resource", "name": "1772 Gracemount Leisure Centre",

48 APPENDIX 03: DATA WORKSHOP EXAMPLES APPENDIX 04: COMMUNITY ENGAGEMENT PHASE 1

OUR COMMUNITY: GRACEMOUNT, BURDIEHOUSE, SOUTHHOUSE COMMUNITY ENGAGEMENT 1

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 KEY FINDINGS PHASE 1 ENGAGEMENT

GRACEMOUNT AS A PLACE GRACEMOUNT’S SERVICES

People like: What motivates people to use the current What pains/frustrations are there? • The Walled Garden. services? • ‘The Dip’ and other green spaces. • VPCC - to socialise, learn skills, meet • The cost of Leisure Centre activities. • Amenity of local shops. others in a positive environment. • Lack of a bigger swimming pool, flumes, • Leisure Centre - for health and fitness, to crèche and soft play. People dislike: • Lack of activities for young people within the • The street environment: including socialise as an informal local hub/meeting central Gracemount area prescence of litter, dog poo, smoking, place (cafe area), use facilities (swimming . Particularly free vandalism and anti-social behaviour. pool, gym) or access classes (fitness, activities, and a space for teenagers to spend • The volume of traffic. sports) not available elsewhere. time in the evenings/at the weekend. • Poor walkability, including difficulty • Library at SE Locality Office - incidental • Limited Leisure Centre cafe opening hours crossing roads e.g. at Tesco (Gracemount use to pass time whilst waiting for (e.g. only Saturday morning at weekend). Drive) and Captain’s Road north-south. appointments, or dedicated visits to read • Lack of dedicated library staff, greater range • The feeling of neglect implied by poorly books or attend book groups. of books, and family atmosphere at the library maintained and/or old buildings, outdoor • SE Locality Office - to access essential (within SE Locality Office). spaces and public realm. services (non-optional use). • Oversubscribed meeting rooms and poor • Existing assets, such as the football • Schools (Kaimes / Gracemount Primary / St booking system at SE Locality Office. pitches, not being utilised. Catherine’s Primary / Gracemount High) - • Lack of maintenance resulting in the Mansion • Difficulties finding a parking space. compulsory educational attendance. closure, and football pitches falling into What services/facilities are commonly used? • Gracemount Medical Practice - essential disrepair. Feeling of ‘lost community assets’ • Tesco and Scotmid (local users) doctor/clinic appointments and the associated services these offered (e.g. • Leisure Centre (local and regional users) • Libertus - to socialise, eat together, youth services). activities, ‘get out of the usual four walls’. • Lack of Centre Manager at VPCC, or staff What do people feel is missing? whose role includes welcoming people to the • A ‘proper’ library with a better range of centre and promoting activities. books and dedicated library staff. • VPCC too far away (Southhouse) to attract • A ‘proper’ community hub, located in the service users or be considered Gracemount’s central Gracemount area. community centre. Young people less keen • A ‘proper’ playpark for young children. to access services here - the ‘wrong’ side of • A ‘proper’ (large) supermarket e.g. Lidl. Captain’s Road from central Gracemount. • Free activities for young teens (12-15yrs) • Old primary school buildings in poor • A youth centre / cafe condition. without appropriate facilities for bigger swimming pool • A with flumes, staff/students. This limits additional services crèche and soft play at the Leisure Centre. or activities that could be provided within • More green space, including community the school building e.g. PEEP classes at St food growing space. Catherine’s Primary. • Intergenerational spaces. • Better promotion and support for existing • Lack of disabled/young family dedicated services (e.g. VPCC, Walled Garden). parking at the Leisure Centre/Libertus. • Pedestrian and cycle connections and a high quality, green, public realm. SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 GRACEMOUNT’S SERVICES GRACEMOUNT’S BUILDINGS

What works well now? Which buildings are the most/least used? • Gracemount Walled Garden group deliver • Most used: Leisure Centre significant positive community benefits • Least used: VPCC (socialising, healthy food, therapeutic/‘green gym’). How do people access buildings (transport)? • Library creates a positive pleasant waiting • Large numbers drive, particularly if coming environment for service users (SE Locality from further afield to the Leisure Centre, Office). Libertus or SE Locality Office. Parking is a • Primary school staff are highly regarded, the significant and contentious issue. main barrier to better service delivery being the • Bus routes along Captain’s Road are felt to be fabric of the physical school buildings, in terms positive, offering easy transport access to the of their design, condition, age, and available services within central Gracemount. However. spaces/facilities. VPCC is felt to be too far off the main bus route to be accessible to all. • Local users often walk. Aspirations for the future Ideas for the future: • Some services would work well together • Demand for replacement school for St (GP, healthcare/social care/families/leisure Catherine’s as a priority, and also soon services), and some would benefit from Gracemount Primary School. Focus should be separation (e.g children’s library and Criminal on ensuring these new buildings have enough Justice appointment attendees). rooms/facilities to meet staff/student needs. • Generally an aspiration to work more closely • More green space / growing spaces. with colleagues from other services, co- • A community hub incorporating youth services locating as appropriate. This was felt to enable / cafe and free activities. better, more coordinated service delivery and • A better connected, pedestrian-friendly public ease of access. For example, via a ‘one stop realm. Linkages to broader cycling network. shop’ community hub incorporating relevant • A solution to parking issues. services, whilst also providing a space for • Better use of existing assets (astro pitch, young people and intergenerational community expand positive impact of Walled Garden). activities. • Centre Manager role at VPCC/promotion of activities. • Employ more local people within the buildings/ services. • Kindergarten, youth centre, community centre, or teaching kitchen/catering college at Gracemount Mansion. Opposition to this being sold for private flats. • Transformation of Stables Block into local food cafe to accompany Walled Garden.

ASPIRATIONS FOR THE FUTURE

VALLEY PARK COMMUNITY CENTRE KAIMES SCHOOL

Lasswade Road

Gracemount Leisure Centre Significant improvement works underway. improvement Significant Community Park include Valley connections Existing learning alternative - which functions as an external Centre of students. small numbers for environment autistic deregulated (not just all students curriculum for with the High shared - possibly decompressurise) to learners be found. boundary could non-secured School if a solution to / cafe with a local via partnership kitchen an industrial to etc. cafe Centre Leisure from delivered already of activities promotion better Need for signage. Also additional navigational street this venue. what activities manager), who know (e.g. centre staff term part. take to residents invite happening and actively are but never who visited people of local anecdotes Multiple staff a lack of invitation/knowledgeable back due to came visible). janitors/security only (currently organisation. and other local Seen as Southhouse/Burdiehouse. route this a safer make to crossing Road. A safer Captain’s the perceptual and which reduces the centre, to children for be beneficial barrier would cafe. and a youth here, be delivered to residents abuse, mental health, organised crime) affect students students crime) affect health, organised abuse, mental in school. and relationships behaviour, attainment keep the lights on at night. In doing so, to demand Significant local utilised as a free be better would resource this existing people. young for activity/space reputation. on school badly reflects litter Resultant parking. more chutes/flumes, discounts), (despite by community expensive too Considered and poverty unemployment Local who work. including locals all to not accessible use. As a result, restricts particularly community over profit prioritise Concern here. live who those paid- unless pitches football on astro use - e.g. lights not left schools. for of use facilities offer free and limited for not catering whilst in Gracemount, parking issues localised class’ of ‘middle Perceptions in the area. those who live for to use the Leisure further afield, just in from coming people with Gracemount. than any other connection rather Centre, mornings at weekend). Saturday opening times (e.g. only go if you have to. have go if you with Mid-Lothian). Tension from (often drive staff most additional services since residents and local Centre Leisure this location. to moved drivers) car (and staff what people poverty-stricken local “tell to other places from This people. of local employment/training do”. Demand for to issues. parking/unemployment also help address would from operating now services about multiple feelings Mixed relationships working for this building. Seen as a positive of pressure in terms but a negative teams, different between facilities room and office meeting this has put on using finite uses. and sometimes conflicting multiple for to enable and sufficient space process simple for Desire use the office. to groups sector voluntary/third local delivered. services reflect better signage to external Update than a 'proper' library. No dedicated library staff - this limits pro-active development work. Locals tend to only use incidentally whilst in waiting area. Primary schools no longer use. However, library has positive impact on atmosphere within waiting area, improves behaviour, provides a valuable function and is an effective use of the space. developing IT skills, connected to services. combined with a community centre for Gracemount. meeting spaces, including two-entry secure booths. Conflicts between users . GRACEMOUNT HIGH SCHOOL SE LOCALITY OFFICE • • • into integrate to additional outdoor space Demand for • e.g. access training support vocational to facilities Demand for • be underused. to Felt • • full-time, long- welcoming, additional visible, Demand for • schools for meeting space as a quiet, alternative Popular • far. - too centre community as Gracemount’s Not viewed • cross using the building is needing to One barrier to • new for English courses free frequent, more Demand for • clean. attractive, maintained, Building well • teachers. ‘Rights Respecting’ school, committed • substance unemployment, (poverty, Wider social issues • canteen. hall, swimming pool, improved assembly Demand for • utilise outdoor space. better Opportunity to • in the evening. people turf is popular with young Astro • buy unhealthy food. to shops/takeaways Students frequent • Library a pleasant waiting area for Council services, rather • Potential for library to become a ‘learning library’ e.g. • Demand for a dedicated local library with staff, possibly • Meeting rooms over-subscribed. Demand for additional • • Locals call this the ‘social work centre’. Somewhere you only • soft play, bigger swimming pool/ creche, Demand for: • • but which causes draw, with regional Seen as a service • but sporadic meeting place, functions as community Cafe • north-west, to park without surfacing - car issues Parking • in coming professionals attitude to Criticisms of “colonial” • • • • community. with local staff connect better to Desire KAIMES SCHOOL VALLEY PARK COMMUNITY CENTRE GRACEMOUNT LEISURE CENTRE GRACEMOUNT HIGH SCHOOL KAIMES SCHOOL green space - in particular for - in particular for space green hang out. to people young teenagers of find groups can intimidating. here. occur behaviour can 'THE DIP' • important and locally Popular • (primary age) children Younger • Anti-social and threatening Conflicts between Conflicts between and young teenagers use wanting to families the play equipment. soft play Demand for bigger and improved playpark.

RENTED BUSINESS OFFICES Captain's Road Captain's ASTRO PITCH SE LOCALITY OFFICE + LIBRARY Barriers throughout the throughout Barriers area. Gracemount central better make to Suggestions land by use of existing and space green improving connectivity pedestrian as part of a co-ordinated approach. masterplan Considerable demand to demand to Considerable productive use these for benefit e.g. community space. growing/green FOOTBALL PITCHES GRACEMOUNT PRIMARY SCHOOL

LEISURE CENTRE Gracemount Primary School Primary Gracemount TESCO PLAYPARK MEDICAL CENTRE additional GP due to Demand for getting appointments. challenges about additional housing Concern on service. putting pressure Pedestrians Pedestrians challenges have the crossing here. road VALLEY PARK COMMUNITY CENTRE LIBERTUS parking. outdoor play. exploratory races, needed in the near future. in facilities improvement play of broken replacement quicker this open. Also for equipment. • and by car, drop-off for about lack of space concerns Parent • group. Garden Connections with the Walled • play, at the Mansion for space using the green enjoy Children • buildings, with be a hodge podge of different to Felt • and keep too, use playpark in the evening Demand to GRACEMOUNT PRIMARY SCHOOL social/meeting place. one bin. Only issue. litter Significant people. with young Popular SHOPS • as important locally cafe Captain’s • • Seen as a long Seen as a long way between Gracemount Park and Valley Community Centre ST CATHERINE'S RC PRIMARY SCHOOL SCOTMID SHOPS

CHURCH Southhouse Broadway Southhouse PUB

GRACEMOUNT MANSION + WALLED GARDEN

‘Unofficial’ community hub ‘Unofficial’ within Gracemount. of services, Variety on focussed particularly half, (daycare older people activities half of building Futures), e.g. Positive also school volunteering. further to Aspirations its offering. develop Rents meeting space, kitchen. has industrial dedicated Needs adjacent parking spaces. disabled Captain's Road Captain's CHURCH OWNED LAND

Gracemount Drive Garden before this further deteriorates and becomes more more and becomes this further deteriorates before Garden vandalism. may also attract Lack of maintenance unsafe. landmark and (previously) local loved well Extremely hub within the mansion itself. and youth community and their Group Garden used by the Walled Still actively children by local informally partners/volunteers, community the play, and increasingly for space who use the green parking by parents. school car is used for road access community- significant providing still group Garden Walled play and food ongoing social, health and well-being, led are They functions but “on a shoestring”. growing/education in need of support (both financial, and Council permission and this resource further develop them to allow to letters) Their proposition people. local demand from meet increasing hub with / community a cafe into the stables transition is to This toilets/water. secure In the short-term water/toilets. studies Tracing by the community. desirable is seen as very of the stables north-south in front high footfall also indicate help support a cafe. that would had have to This is felt lack of maintenance. Council’s due to of anti-social levels local impacts on negative significant accessible fewer have people behaviour and crime, as young with far, too at VPCC are provided activities (as those still by parents). the main road cross to not allowed children central Gracemount area through green, pedestrian- green, through area Gracemount central of car instead civic space that creates masterplan focussed buildings/ different between fences parking, and removes open up this area. land uses to opportunities and service limiting educational of disrepair delivery. school asap, including replacement for a demand Significant over Concern the existing. to compared facilities enhanced time) and new (1 year’s housing completion gap between to students If transporting school being built (3-4 years). a this will have other denominational school in the interim knock-on cost. than single more allow to classrooms 14 new space, storage housing, staff new from children and accommodate stream with worktops/sink room parents designated meeting room, run PEEP), dedicated to events/meetings, parents (for etc on learning, (support for and art therapy Place2Be for rooms to allow doors room with bi-fold floor near parents ground / / playground / garden space outdoor learning a creche), for free-play. for / climbing wall grass multi-purpose astro to showers fountain, with mirrors/water toilets children’s black-out blinds. classroom cycle, to staff allow for space a dedicated Particularly services. nursery/other access them to for that includes other services people young cafe. activities and affordable free support etc), (alcohol/drug • of the Mansion and Walled in the structure invest Demand to • • • them, away’ from the mansion was ‘taken Community feel • memories here. have of families Generations • space. play in the mansion grounds/green children Young • schools and social workers. local Connections to • and regenerate improve Rebuilding seen as opportunity to • state building in severe but current regarded highly Staff • • and gym hall, dining room separate facilities: new Essential • events, staff/parent for balcony facilities: new Desirable • with other schools/ combination support for Generally, GRACEMOUNT MANSION / WALLED GARDEN ST CATHERINE'S RC PRIMARY SCHOOL MY GRACEMOUNT

BUILDING ASSETS SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019

VALLEY PARK COMMUNITY CENTRE KAIMES SCHOOL

Lasswade Road

Gracemount Leisure Centre Significant improvement works underway. improvement Significant Community Park include Valley connections Existing learning alternative - which functions as an external Centre of students. small numbers for environment autistic deregulated (not just all students curriculum for with the High shared - possibly decompressurise) to learners be found. boundary could non-secured School if a solution to / cafe with a local via partnership kitchen an industrial to etc. cafe Centre Leisure from delivered already of activities promotion better Need for signage. Also additional navigational street this venue. what activities manager), who know (e.g. centre staff term part. take to residents invite happening and actively are but never who visited people of local anecdotes Multiple staff a lack of invitation/knowledgeable back due to came visible). janitors/security only (currently organisation. and other local Seen as Southhouse/Burdiehouse. route this a safer make to crossing Road. A safer Captain’s the perceptual and which reduces the centre, to children for be beneficial barrier would cafe. and a youth here, be delivered to residents abuse, mental health, organised crime) affect students students crime) affect health, organised abuse, mental in school. and relationships behaviour, attainment keep the lights on at night. In doing so, to demand Significant local utilised as a free be better would resource this existing people. young for activity/space reputation. on school badly reflects litter Resultant - this staff library No dedicated library. than a 'proper' use only to tend Locals work. development limits pro-active Primary schools no longer in waiting area. whilst incidentally impact on atmosphere has positive library use. However, a valuable behaviour, provides improves within waiting area, use of the space. function and is an effective services. to IT skills, connected developing Gracemount. for centre with a community combined booths. secure including two-entry meeting spaces, attending offenders e.g. sexual users Conflicts between in the library. at events children appointments and young possible. this where avoid try to time meetings to Staff to. have go if you with Mid-Lothian). Tension from (often drive staff most additional services since residents and local Centre Leisure this location. to moved drivers) car (and staff what people poverty-stricken local “tell to other places from This people. of local employment/training do”. Demand for to issues. parking/unemployment also help address would from operating now services about multiple feelings Mixed relationships working for this building. Seen as a positive of pressure in terms but a negative teams, different between facilities room and office meeting this has put on using finite uses. and sometimes conflicting multiple for to enable and sufficient space process simple for Desire use the office. to groups sector voluntary/third local delivered. services reflect better signage to external Update parking. more chutes/flumes, discounts), (despite by community expensive too Considered and poverty unemployment Local who work. including locals all to not accessible use. As a result, restricts particularly community over profit prioritise Concern here. live who those paid- unless pitches football on astro use - e.g. lights not left schools. for of use facilities offer free and limited for not catering whilst in Gracemount, parking issues localised class’ of ‘middle Perceptions in the area. those who live for to use the Leisure further afield, just in from coming people with Gracemount. than any other connection rather Centre, mornings at weekend). Saturday opening times (e.g. only GRACEMOUNT HIGH SCHOOL SE LOCALITY OFFICE • • • into integrate to additional outdoor space Demand for • e.g. access training support vocational to facilities Demand for • be underused. to Felt • • full-time, long- welcoming, additional visible, Demand for • schools for meeting space as a quiet, alternative Popular • far. - too centre community as Gracemount’s Not viewed • cross using the building is needing to One barrier to • new for English courses free frequent, more Demand for • clean. attractive, maintained, Building well • teachers. ‘Rights Respecting’ school, committed • substance unemployment, (poverty, Wider social issues • canteen. hall, swimming pool, improved assembly Demand for • utilise outdoor space. better Opportunity to • in the evening. people turf is popular with young Astro • buy unhealthy food. to shops/takeaways Students frequent • rather Council services, for waiting area a pleasant Library • e.g. library’ a ‘learning become to library for Potential • possibly with staff, library local a dedicated Demand for • additional Demand for over-subscribed. Meeting rooms • • only you Somewhere centre’. work this the ‘social call Locals • north-west, to park without surfacing - car issues Parking • in coming professionals attitude to Criticisms of “colonial” • • • • community. with local staff connect better to Desire • soft play, bigger swimming pool/ creche, Demand for: • • but which causes draw, with regional Seen as a service • but sporadic meeting place, functions as community Cafe KAIMES SCHOOL VALLEY PARK COMMUNITY CENTRE GRACEMOUNT LEISURE CENTRE GRACEMOUNT HIGH SCHOOL KAIMES SCHOOL green space - in particular for - in particular for space green hang out. to people young teenagers of find groups can intimidating. here. occur behaviour can 'THE DIP' • important and locally Popular • (primary age) children Younger • Anti-social and threatening Conflicts between Conflicts between and young teenagers use wanting to families the play equipment. soft play Demand for bigger and improved playpark.

CHURCH Southhouse Broadway Southhouse PUB

GRACEMOUNT MANSION + WALLED GARDEN

Gracemount Drive

View of 21 Century Homes, Gracemount House Drive, near to Gracemount Primary Garden before this further deteriorates and becomes more more and becomes this further deteriorates before Garden vandalism. may also attract Lack of maintenance unsafe. landmark and (previously) local loved well Extremely hub within the mansion itself. and youth community and their Group Garden used by the Walled Still actively children by local informally partners/volunteers, community the play, and increasingly for space who use the green parking by parents. school car is used for road access community- significant providing still group Garden Walled play and food ongoing social, health and well-being, led are They functions but “on a shoestring”. growing/education in need of support (both financial, and Council permission and this resource further develop them to allow to letters) Their proposition people. local demand from meet increasing hub with / community a cafe into the stables transition is to This toilets/water. secure In the short-term water/toilets. studies Tracing by the community. desirable is seen as very of the stables north-south in front high footfall also indicate help support a cafe. that would had have to This is felt lack of maintenance. Council’s due to of anti-social levels local impacts on negative significant accessible fewer have people behaviour and crime, as young with far, too at VPCC are provided activities (as those still by parents). the main road cross to not allowed children central Gracemount area through green, pedestrian- green, through area Gracemount central of car instead civic space that creates masterplan focussed buildings/ different between fences parking, and removes open up this area. land uses to opportunities and service limiting educational of disrepair delivery. school asap, including replacement for a demand Significant over Concern the existing. to compared facilities enhanced time) and new (1 year’s housing completion gap between to students If transporting school being built (3-4 years). a this will have other denominational school in the interim knock-on cost. than single more allow to classrooms 14 new space, storage housing, staff new from children and accommodate stream with worktops/sink room parents designated meeting room, run PEEP), dedicated to events/meetings, parents (for etc on learning, (support for and art therapy Place2Be for rooms to allow doors room with bi-fold floor near parents ground / / playground / garden space outdoor learning a creche), for free-play. for / climbing wall grass multi-purpose astro to showers fountain, with mirrors/water toilets children’s black-out blinds. classroom cycle, to staff allow for space a dedicated Particularly services. nursery/other access them to for that includes other services people young cafe. activities and affordable free support etc), (alcohol/drug School and Gracemount Mansion • of the Mansion and Walled in the structure invest Demand to • • • them, away’ from the mansion was ‘taken Community feel • memories here. have of families Generations • space. play in the mansion grounds/green children Young • schools and social workers. local Connections to • and regenerate improve Rebuilding seen as opportunity to • state building in severe but current regarded highly Staff • • and gym hall, dining room separate facilities: new Essential • events, staff/parent for balcony facilities: new Desirable • with other schools/ combination support for Generally, GRACEMOUNT MANSION / WALLED GARDEN ST CATHERINE'S RC PRIMARY SCHOOL MY GRACEMOUNT

BUILDING ASSETS SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 UBS Y H IT N

M Type of stakeholder

O C Where are they based? STAKEHOLDERS Who are they? ENGAGEMENT PLAN PHASE 1

SCHOOL WORKSHOP How can they engage?

N IO T A C U Gracemount High School D Gracemount Primary School E St Catharine's Primary School Kaimes School Staff SCHOOL WORKSHOP Library (SE Locality Office) Students Parents Primary schools joint PTA OVERVIEW OF PHASE 1 workshop and photo BS After school clubs walkabout at VPCC HU Pupil council Y Library users ENGAGEMENT ACTIVITIES IT N SPOT INTERVIEWS U

M Libertus Valley Park Community Spot interviews at local M shops, in the street, and Centre Staff

O other public venues with

C Libertus members (65+) community members. AIMS: ACTIVITIES: Community groups Classes

• Reveal community users’ values/ • Schools workshop PRE-ARRANGED INTERVIEWS

motivations regarding service • Two online surveys (versions for Pre-arranged interviews ING with key service BE providers/stakeholders delivery/building use within their community and service providers) LL E neighbourhood. • Photo competition W + Gracemount Medical Centre • Reaching as diverse a range of people • Pre-arranged interviews (45- H PHOTO COMPETITION T Gracemount Leisure Centre Staff

L SE Locality Office Patients Photography competition as possible by using a range of online/ 90mins) with service providers A

Libertus Older persons / - photo of a place you love E H carers in Gracemount and caption digital and offline/in-person methods, • Pre-arranged user interviews with why, plus an aspiration/ going to people where they are, and hard-to-reach groups e.g. older change. Email invite. including activities that don’t feel like residents via Libertus, young adults. COMMUNITY US QUESTIONNAIRE 1 WORKSHOP 1 ‘consultation’. • Street ‘spot’ interviews with general IO G I SurveyMonkey online • Listening to and learning from service public in the area. L questionnaire (service E providers version) R providers/building staff. • Moveable exhibition/display with Gracemount Community Church distributed by email St Catherine of Alexandria Church • Empathising and understanding Place Standard wheel ‘touring’ 3 Clergy/managers Congregation QUESTIONNAIRE 2 different people’s experiences relating different local venues for one week Other groups using these venues SurveyMonkey online to the same services/buildings but each inviting participation. questionnaire (community/ E service users version) from many different angles. • Mini-survey printed postcards NC available on Council A project webpage/emailed N via key contacts • Posters promoting ways to get R E involved. V

O Howdenhall Police Station

G Civil servants DELIVERING VALUE BY: • Community workshop. SE Locality Office Police staff PARTICIPATORY DISPLAY People attending Display left in situ for one appointments week each at VPCC, Leisure Centre, SE Locality Office/ • Synthesising these different views Library. One facilitated drop-in afternoon at each. Participation across different Council departments, S via adding to display (Place ANI ATI Standard, postcard comment/ G ON services and community groups to R S questionnaire drop-box, route O tracing). Y T give a more complete picture. I

N Liberton&District

• Highlighting where there is U Gracemount Walled Garden Community Council Other non-venue specific

M Friends of Burdiehouse

organisations.

already local capacity, demand M Grow Stronger volunteers POSTERS+FLYERS O Gilmerton&Inch Posters + flyers printed

and enthusiastic people wanting to C Community Council and distributed to key buildings e.g. GP, Libertus, contribute to running services, just shops. Signposts ways to get involved in project e.g. photo comp, survey, needing some support. workshop, display.

• Leading to solutions that best Business owners S E Staff address the actual issues in the most S Customers S Tesco Key Stores POSTCARD QUIZ effective way, and highlight where the E Scotmid Co-op Joe's Fish Bar N Fryer's Delight Blythswood Care I Short version of service opportunities lie that would have most S Wok Inn Express Gracemount Post Office Those not currently user questionnaire U Tanz Mr Hong's Chinese Takeaway PS using services/buildings distributed as postcards B U impact locally. Captain's Cafe Trussell Trust Food Bank RO Older persons to key buildings. Put in L Sign-sation Gracemount Business Pavil- G Young adults dropboxes when complete.

A Tartan Tandoori lions H

C FA Hairdressing Edinburgh Wellbeing Centre C O A

Gordon's Chemist Omega Lift Services L E Beautiful U Vert Rovers R Public places The Waverley Inn

O Local shops Ladbrokes

T Libertus

A H

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 Schools workshop with students from Gracemount Primary School, and St Catherine’s RC Primary School, May 2019 SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 Schools workshop with students from Gracemount Primary School, and St Catherine’s RC Primary School, May 2019

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 PHASE 1: NUMBERS OF PEOPLE ENGAGED

SCHOOL WORKSHOP 13 COMMUNITY SPOT INTERVIEWS 40 MOSTLY PRE-ARRANGED SERVICE INTERVIEWS PROVIDERS 34 PHOTO COMPETITION 28 COMMUNITY ONLINE SURVEY 88 SERVICE PROVIDER ONLINE SURVEY 14

PARTICIPATORY EXHIBITION ACTIVE DISPLAY ENGAGEMENT (COMMENTS ETC) 318

POSTCARD SURVEY 20 STAKEHOLDER MEETING 30 COMMUNITY WORKSHOP 1 19 TOTAL: 604

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 INTERVIEWS

A key part of Phase 1 engagement were interviews stored in accordance with GDPR regulations, including service users’ perspectives. Local shop owners also with service providers and community members / deletion at project completion. interact with community members on a daily basis so organisations. Targeted in-depth interviews were typically have a good feel for local sentiments about complimented by ‘spot’ interviews with members of Participants were also provided a project information particular buildings, services or places, in addition to the public. sheet covering project background, how to get further observations about adjacent public realm spaces. involved and hear back on the final project outcome. This is also available as a template for future Council Interviews were conducted on both a weekday (Thurs PRE-ARRANGED IN-DEPTH INTERVIEWS projects relating to service design/property assets. 18 May) and weekend (Sat 23 May) and at various times of day, to ensure the most diverse range of people were Longer semi-structured in-depth interviews were An analysis spreadsheet was set up to input approached. pre-arranged with key service providers operating interview data, coding each participant’s responses from Council-owned buildings in the Gracemount into categories. Starting categories were defined Verbal consent was used, and each participant was area. These contacts had been identified as part by overarching key project questions, and added to given a project information sheet (including other of the Community Profile process at the start of themes emerged. This also allowed easy comparison ways to get involved, and how to hear back on the final the project. By asking these contacts who else we of various interviewees’ responses by theme. project outcome). Responses were anonymised. For should speak to, the list of stakeholders interviewed spot interviews written notes were more practical than in this way grew, until we had spoken to 34 audio recording (which can make some participants individuals / groups. This primarily included service SPOT INTERVIEWS WITH COMMUNITY MEMBERS feel uneasy and requires written consent). Interview providers (managers and front-line building staff) data was input into the overall interview analysis but also key community organisations/groups with a A total of 40 spot interviews were undertaken. spreadsheet under a separate tab to code each vested interest in particular buildings or spaces. Typically, these are conducted by approaching participant’s responses by theme. members of the public ‘where they already are’. For Each pre-arranged interview lasted between 45 example, in the street or at local shops. This helps minutes and 1.5 hours. Interviews took place at a ensure a broader diversity of insight from the wider location/time best suited to each participant i.e. community, including hard-to-reach groups, rather KEY we ‘went to them’ rather than expecting them to than just those already using the services/buildings or GRACEMOUNT KAIMES SCHOOL GRACEMOUNT LEISURE CENTRE MANSION / WALLED come to us. Questions were based on the overall heavily involved in local groups/services. This is also GARDEN

KAIMES SCHOOL

Gracemount ‘key questions’ the wider project’s community useful to help reveal why certain groups are not using Leisure Centre engagement plan aimed to address, but tailored certain services/buildings at present. as appropriate to the individual person, service/ building, or context. This flexibility allows individuals Front-line staff and those working in local shops were SE LOCALITY GRACEMOUNT VALLEY PARK OFFICE + LIBRARY PRIMARY SCHOOL COMMUNITY to reveal additional insight or detail specific to their also targeted for informal impromptu spot interviews, CENTRE VALLEY PARK COMMUNITY CENTRE

Gracemount knowledge that it was not possible to anticipate in to complement the pre-arranged interviews already Primary School advance. conducted with (typically managerial) service/ building staff. Front-line staff are particularly Interviews were audio-recorded to assist with important to also speak with, as they see the day-to- GRACEMOUNT ST CATHERINE'S GENERAL PLACE note-taking. A template consent form covering day running of services and building operation first HIGH SCHOOL PRIMARY SCHOOL COMMENTS GREY = PROBLEM how data would be used/stored was signed by each hand, and can provide particular insight into themes WHITE = ASPIRATION participant. This template is available for future relating to barriers/frustrations/motivations for applications. Audio files were anonymised and use of the service/building from the community or

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 SERVICE PROVIDER INTERVIEWS

Young people really need somewhere

It’s hard to recruit to play and hang out. The garden, enough GPs “ “ woodlands and mansion have “ [at the Medical become an HQ for that. This

Centre] to meet green spot should be preserved Valley Park closes early on a

the demand. for families/young children. And Friday but should be opened at

“There are opportunities to work supported - financial, services. If“ “ the weekends and late on a Friday.

together on a masterplan for the you took it away, you’re asking The window shutters make the

area, connecting green spaces, for trouble. Where would you building look depressing and “ connecting walks, to create a displace that focus? uninviting. You can’t tell if the “ more tied together community. In terms of challenges, car parking building is open or closed. They One of the biggest barriers to is probably high on our [Leisure should create more awareness. that at the moment is cars. “ Centre] customers’ lists. When Permanent staff are needed. the GP surgery and Libertus were

built, and when Council introduced Libertus’

more of their staff here, the impact ambition is to

on car parking wasn’t considered. be a community “ “ “

We began to get a lot of problems, hub, with a

especially for our more infirm wide range Gracemount needs a building People come in to customers, and those with kids. of services that is open and functions

use the [Leisure “ Better car parking would provided. “ as a youth club but with “ Centre] cafe, without make it more accessible. youth workers, a place for

using any of the young people to hang out, other services. It’s with a cafe, but also get “

a community hub. The key challenge support for alcohol/drugs

if in crisis as needed.

Overnight Valley Park changed. When at the moment is making (Kaimes) “ A central place to be

they removed the people that were “ referred to. qualified to understand the area: the school’s physical There’s a lot of criminal “ “ Community Learning / Development environment more behaviour and people afraid workers, there used to be one student-friendly. “ to speak about it. There’s in each community centre. That gangs dealing drugs, using broke links with the community.

young people as couriers.

Arranged fights between different gangs, teenagers “ Increasingly the services provided [in the SE drinking, knives stashed. There’s Locality Office] are for vulnerable people. At the an undercurrent of criminal Young people tend to gather same time there has been a reduction in the on the High School’s astro, but “ activity in the area. Affinities management capacity of the library - so some between different areas. “ that’s not always safe. It’s dark, of that developmental work in the library to and it’s isolated, exposed, and keep it connected to the community - and as

no help around. So that can an asset to the wider community - have fallen

be a danger area. The young away a bit. [...] Bookbug and other classes

people want the lights left on in “ really transform the space, and have a really

the evening so they can use the positive impact - both on people’s behaviour

The community centre The gym and pitch. Otherwise they have to and how welcoming the library and office

(Valley Park) is too far Leisure Centre kick a ball around at the shops feels. Perhaps there are different ways to “ into Southhouse, so it’s are unaffordable “ re-energise and shape the library space,

“ “ “ not used by those in for young people bearing in mind the vulnerable groups that

Gracemount. Southhouse, and those on low The Mansion are coming in. Burdiehouse, Gracemount incomes to use “ are separate places. House could be “ an interesting community hub.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019

It doesn’t feel good, reflect “ well on the area, when things “ INTERVIEWS [SERVICE PROVIDERS] are just left to rot (the mansion and football pitches).

We know that some of the schools are coming to the end of their life - there are the asbestos issues at St Catherine’s, Gracemount Primary is a hodge “ There are opportunities podge of different buildings, the football pitches at the back of the leisure centre are no longer fit for to work together on a

purposes, there are issues with parking denying the “ masterplan for the area,

land. There’s a lot that could be done - but it’s not connecting green spaces, connecting walks, to putting patches on it. It’s putting an underlying plan “ behind it that has a long term impact. Make it a place create a more tied together for people not cars. Removing the fences would be a community. One of the

good start. For example removing the fence at the back biggest barriers to that at

of the High School. There’s a lot of land but it doesn’t the moment is cars. connect. It all needs to connect, and be accessible to the community. We need to look more broadly at “ Gracemount - open up pathways, remove fences, car free zone, clean air. It’s not connected at the moment, but easily doable. But it has to involve the community.

Gracemount Mansion and grounds, including Walled Garden and Stable Block

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 COMMUNITY SPOT INTERVIEWS

Young people want I’d like to see local people trained “ “ a place they can up and able to work here. At the freely play, that’s not

“ moment its lots of professionals constantly supervised driving in from elsewhere to tell the by adults but is safe.

We need a ‘proper’ community local people what to do. Colonial. “

“ Patronising. It’s what always happen centre, and another GP. The - the put the ‘professionals’ in charge It doesn’t feel good,

current one it’s impossible to get “ of the poverty stricken people. reflect well on the an appointment at. There are lots “ area, when things are “ of new homes, and not enough just left to rot (the doctors to see everyone. mansion and football That mansion was used for decades pitches). before us - a legacy. It’s been left in the

I’d like to see “ deeds to young people. There’s a bike outdoor spaces in track there that the kids use, but it’s

“ Valley Park, and “ closed now. £1.5 million to repair and

more opportunity bring up to standard, or knock it down.

for social The gardeners still use it. The primary Council didn’t maintain ownership. kids. They love it there outside. [...] It’s a “

It’s quite a run “ “ “the Mansion properly big loss to the community. [...] They tried down area. It “ - so now no-one can to move youth services over to VPCC, but feels neglected the kids won’t come here - it’s off the bus round here. use the building. Such a waste. route, and outside of their territory - some We need a place where families can go and of them come from Liberton.

do things together - a proper community

I tried to get a room at a bigger play area you can’t take your kids to them. They need Valley Park but couldn’t “

and a softplay. to cater for those that do work as well. “ find a staff member who could help. The lack “ of organisation in the Community Centre was frustrating. Gracemount needs a building

that is open and functions as

only one bin for all these shops, and was going on - it’s not

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 TOURING PARTICIPATORY DISPLAY

A bespoke exhibition display was in the exhibition, via a spinning Place built to invite participation from local Standard wheel on which participants people. This focussed on eliciting could score the Gracemount/Southhouse/ feedback on more general themes of Burdiehouse neighbourhood according ‘place’, in terms of the neighbourhood to 14 different categories. Comment as a whole. This broader context helps cards were provided, for people to add set the scene in which the buildings/ their thoughts along these 14 themes. services exist. For example, it helping An additional ‘I Wish’ card helped identify other factors influencing capture and better understand local service users’ experience, or other people’s aspirations for the future of their gaps that exist in provision locally. This neighbourhood. allows for a more joined up ‘solution’ as a project output. Participants could also fill in a postcard survey about local services/buildings, and The display was designed to invite leave this in a black box mounted on the participation without needing an display. A route-mapping exercise inviting attendant facilitator. It was situated in people to add where they had come from, 3 locations for one week each during were going to, and mode of transport was May 2019: Valley Park Community also included. Centre, Gracemount Leisure Centre, and the SE Locality Office / Library. The exhibition display has been provided During that time, more than 318 to the Council for future use within other people added their comments, scored neighbourhoods as part of the broader their neighbourhood using the Place Service Design and Our Assets project. Standard wheel, or added route- It will also be used for Phase 2 of this mapping information. project to display photo competition entries and invite participation via a The Scottish Government’s ‘Place postcard survey. Standard’ tool was adapted for use

The display at Gracemount Leisure Centre, The interactive May 2019 display at Valley Park Community Centre

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 PARTICIPATORY DISPLAY: COMMUNITY ‘PLACE’ COMMENTS

There’s no All the new I’d like a bigger More free activities housing will put I’d like more community hub bike track. Leave in Gracemount. the lights on at and clubs for young more pressure jobs, training and people. More parks, on services. It’s apprenticeships Valley Park is in the big astro. Let Burdiehouse. I love us use the Leisure a softplay, water already hard to for local young flumes, less litter people. swimming at the Centre pitches. get a GP appt. Leisure Centre. More playparks. and vandalism.

Streets are Often glass, dog It’s difficult to I’d like more green crowded with Gracemount is walk due to all space in the centre poo, litter on cars. Too many well served by the pavement. the cars. Traffic of Gracemount. cars and not bus routes. The makes it hard to Better maintained Vandalism. It feels enough parking. drivers are very like no-one cares cross the street. /connected green Especially at the friendly. spaces. about outside Leisure Centre. spaces.

I don’t like it when The pavement is I don’t feel safe. Develop local We meet at the Gangs, shootings, Leisure Centre people smoke in very deteriorated social groups that our faces in the motorbikes. I’d but the cafe isn’t and there are lots like more CCTV. young people can always open. We street. We have of potholes. It Gang culture is a join. Territorialism need more youth to walk past and makes it difficult direct result of no limits social clubs. can’t do anything. to get around. community hub. opportunities.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 PARTICIPATORY DISPLAY: PLACE STANDARD FEEDBACK

The adjacent graphic summarises all 49 sets of Place Standard scores added to the participatory wheel moving during Phase 1 engagement. This includes participants’ round e & a input whilst the display was situated in Valley Park nc ro l pu e ont tra bli Community Centre and Gracemount Leisure Centre, as flu f c nsp c in e o or well as targeted facilitated input from older community s 7 t n [great] members at Libertus, the Primary Schools Workshop se and initial Stakeholder Workshop (8 May). The SE e 6 tr c p a Locality Office has not been included due to lack of & n a f a r fi e n k c participation at this venue. Due to sample sizes, this r i a te 5 n & c g is only an indication of how some groups within the in a community may feel. m 4 Public transport achieved the highest overall average

3 score (5.11). This corresponds with positive comments s

s t about driver friendliness and proximity of multiple bus r g p e

e n e a i routes. Traffic and parking received the lowest overall f 2 l c t s a e e average score (2.97). This is supported by comments s e s &

f regarding a car-dominated public realm, pedestrian 1 [poor] difficulties crossing the road, and lack of sufficient car parking (particularly near the Leisure Centre). [poor] 1 2 1

Notable is the low score for ‘traffic and parking’ from [poor] 3

g 4

& n s

n 2 5

Leisure Centre participants a

(1.4 average) - likely for i p

t 6

a i

this reason. Also interesting, is that the primary school t 7

n c

[great] r

n 3

e o a

children group gave the highest score for natural e

i space (7.0). This corresponds with school-age children b 4 commenting they frequently spend time in the grounds

of Gracemount Mansion, Burdiehouse Burn park and 5

‘The Dip’. As a result, they may be more aware of and 6 r

regularly use local green spaces, than - for example c

c r

e l

a 7 [great]

t a

- the Libertus older members group, who conversely i

y c

o & gave ‘natural spaces’ the lowest group score of 2.5, and n c

typically are dropped at the door of Libertus by car/van s

direct from their home.

y Overall place score t

n (average of all 49

c participants’ scores)

o group least satisfied overall g The with Gracemount as a s

c e

n Stakeholder

u workshop

place, were those visiting the Leisure Centre (average o

y o h

m a o l n e c o

Primary School

of 3.07 across all place categories). The most satisfied & w k r o Workshop were the primary school children (average of 4.86 Valley Park across all categories), despite giving the ‘identity and Community Centre Gracemount belonging’ category a lower score than any other group. Leisure Centre Libertus older members

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 PARTICIPATORY DISPLAY: MODE OF TRANSPORT FEEDBACK

The participatory display incorporated a map allowing Destination mapping showed key public buildings/ The dominant mode of transport was driving by car people to input the mode of transport used to visit that destinations visited in Gracemount, Burdiehouse and (50.9% of participants). This was supported by Place venue, as well as where they had come from/were Southhouse as: Standard written comments left on the display, which going to. Data shown here relates to Leisure Centre particularly focussed around a desire from Leisure visitors, as the high footfall of this venue resulted in the 1. Gracemount Leisure Centre (by far the most Centre visitors for more car parking spaces. largest sample size. frequently visited - as to be expected given the location of the display) The second most popular mode was walking (22.6%) - 2. ‘The Dip’ and Burdiehouse Burn parkland less than half of the car driving figure. This may indicate 3. Gracemount Primary School that just under a quarter of people visiting the Leisure 4. Tesco and Scotmid shops Centre are likely to live locally. Following these two 5. Gracemount Walled Garden modes of transport were bike (11.3%) and bus (9.4%). A 6. St Catherine’s Primary School small number of participants arrived by taxi or ‘other’.

Other destinations related to residential addresses or locations participants had boarded/disembarked buses.

2 BUS 9.4% GRACEMOUNT WALLED GARDENGRACEMOUNT PRIMARY SCHOOL CAR 1 LEISURE 50.9% 4 3 CENTRE 8 18 WALK 22.6% 1 THE DIP

Howden Hall Road SCOTMID 2 Captain's Road TESCO 4 BIKE 11.3%

2 Southhouse Road VALLEY PARK TAXI 1 COMMUNITY 6 CENTRE 1.9% 1 3 1 OTHER 3.8%

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 QUESTIONNAIRES / SURVEYS

A series of survey questionnaires formed an integral part of Phase 1 of engagement as part of the My Gracemount project (now called ‘Our Community: Gracemount, Burdiehouse, Southhouse’).

To help ensure the widest diversity of people could contribute their thoughts to the project, these were available both digitally online (promoted via the project webpage and direct email invitation) and via a physical postcard.

Hard to read groups, such as older residents - were targeted via additional facilitated sessions, working together with local group leaders (e.g. Positive Futures at Libertus), and via in-person conversations to ensure their input could also be captured.

The local shops and welcome sign at Gracemount Drive

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 ONLINE SURVEY: SERVICE PROVIDERS

An online survey was created using Survey Monkey, specifically targeted at those providing services, or working from Council-owned buildings in the Gracemount, Burdiehouse and Southhouse area. Questions were based on the overarching project and engagement questions, including focus on which buildings/services people used, liked/disliked (and reasons why), and their aspirations for the future.

The online survey was available for one month, during May 2019. Service provider/building contacts identified during the Community Profile were contacted by email and invited to both take part themselves, and pass on to colleagues.

In total, 14 service providers filled in the survey. This figure is likely due to those the survey was emailed to having typically already spent 45mins-1.5hours speaking to us as one of the 34 in-depth interviews, and as such having felt they had already contributed their insight. The 14 respondents are therefore likely to be these key stakeholders’ colleagues who had not already spoken to us directly. Most of those participating were from St Catherine’s Primary School, Council’s SE Locality Office, Gracemount Medical Centre and the Walled Garden.

Gracemount Medical Centre

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 ONLINE SURVEY: SERVICE PROVIDERS_KEY FINDINGS

• Services located within the central Gracemount structure. Repairs are also needed to a weather. Desire to form better connections area were felt to have good transport section of the Walled Garden which recently with wider community/local projects and connections by car (via the bypass) and bus has become unsafe. other service providers (current referrals (due to nearby bus connections/routes). » Aspirations: varies by stakeholder. Generally through social care direct or online referral • Services needing to charge a fee were said themed around utilising the mansion and/or system restricting relationship development). to exclude those experiencing poverty, this is grounds as a community resource if feasible, » Aspirations: to develop closer relationships particularly pertinent given the area is SIMD whilst acknowledging it may not be possible with local community groups and services, 1/2, reducing service access to many local to utilise the Mansion building itself due to to be able to recruit enough GPs to meet residents. renovation costs. Ideas include a fully funded demand. local third sector youth project within the • Demand to improve spaces outside the • SE Locality Office Mansion building and grounds, development » Positives: having multiple services under one buildings - in particular, high quality outdoor of a creative community space within the public spaces incorporating green space, roof is seen as a positive, improving Mansion itself, and for the Stable Block to be communication and service user outcomes. playpark, running/walking tracks, and exercise transformed into a dynamic community run equipment. » Negatives: conflicts between different users cafe/shop, training and educational space. in the waiting room/library space. Demand for • Lifelong Learning’s Youth Talk and Street Work • St Catherine’s School more meeting room space to meet clients, have been very successful. Having community » Positives: felt to have good pupil support, and with additional security features. Busy and school librarians part of the team also quality staff, and an inclusive and positive reception can mean delays between service works well. There are strong relationships ethos. users arriving and staff being alerted they are with Gracemount High School, and the locality » Negatives: safe, quality, outdoor green here. “Tired-looking” building exterior off- office’s Communities and Children/Families spaces needed for PE lessons and other putting to users. Library perceived as “in the (social work) service However, dedicated activities. Separate dinner hall and activities Council office” so not used by young people. operational budget for youth programmes is hall needed. Lack of breakout spaces for • Valley Park Community Centre needed, as well as additional staff resource to additional learning activities. Limited space improve service delivery outcomes. » Positives: excellent facilities, potential and means constrained to single stream despite capacity for increased use. • Gracemount Mansion and Walled Garden significant demand. Current building issues - » Negatives: Poor location, away from bus » Positives: Walled Garden and mansion water leaks, asbestos, lack of storage, dated routes and too far into Southhouse to grounds are a welcoming refuge for children, IT equipment, poor sports facilities, larger be safely accessed by those from wider local people and wildlife, with the community playground needed. Gracemount. Lack of full-time centre garden a positive influence despite limited » Aspirations: new school to address current manager or community development staff budget. buildings’ failings, not to be located near a limits promotion of existing services delivered » Negatives: closure of the Mansion has busy main road, and to have sufficient space within the building, and means visitors are resulted in a lack of facilities (toilets, (inside facilities and outside green space). often unclear who to speak to on arrival or cooking, warm dry gathering space) for • The Medical Centre what/how they can get involved. garden volunteers/visitors. The building » Positives: district nursing team is felt to have closure is starting to attract anti-social strong positive patient relationships. and unsafe behaviours around the mansion » Negatives: patients queue outside in all KEY FINDINGS

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 ONLINE SURVEY: SERVICE PROVIDERS How would you rate the physical building you deliver a service from, in terms of meeting the needs of service users and the community?

It is really important Better networking with local

to keep green spaces community services and groups would “ such as the walled “ “ mean we are more engaged with what RESPONDENTS NAMED

garden as this is such is going on locally. Communication TOTALLY ST CATHERINE’S +

an important local between different sectors is not great. INADEQUATE WALLED GARDEN 14.3% resource. We visit people who are house bound so we have good connections with “ people on a personal level but we POOR ST CATHERINE’S, are not well connected to the local SE LOCALITY OFFICE community/local projects. [District 35.7% Nursing at the Medical Centre] OKAY SE LOCALITY OFFICE,

There needs to MEDICAL CENTRE

be a limit on how 21.4%

many services can

“ “ realistically be based Leaving the Mansion GRACEMOUNT HIGH SCHOOL, in the Council office House vacant is “ GOOD MEDICAL CENTRE, and still be able to “ inviting anti social ST CATHERINE’S 28.57% deliver a service. and criminal activity into Gracemount. EXCELLENT 0% The areas around the buildings need more attention - picking I think that Gracemount House “ up rubbish, plants, signage etc. has the potential for being a Looking nice encourages pride in A better swimming pool with There should be a centre “ dynamic and creative space

your local environment. It doesn’t more adventurous attractions solely for young people, which is much needed in the

look well cared for. Better play area “ for older teenagers - like the “ that doesn’t have to be area. I would like to see health

for kids. Adult outside exercise Olympia in Dundee. Flumes, shared with other users services working alongside “

equipment and walking/running diving boards, inflatables. who might disapprove or “ the local community and

track incorporated into the kids’ But affordable. Better and feel intimidated, staffed collaborating on creative “

play area and green space. More cheaper gym access. A place “ all the time with a team solutions to local problems. trees, planters with flowers etc. where teenagers can hang “ of full time youth workers A shared space for working out without disturbing others, would be fantastic. lit at night.

Captain’s Road [SE Locality Office] is It would be good to have touch

an adequate office space for staff but down desks in the West Wing for Libertus is a great service. But

“ lacks meeting space and is not young “ 3rd Sector Staff, so they could work what can we do for the well being

person friendly. The library is not from here. This would improve of younger residents too. How do “ “ “ seen by them as a place they want communication with EHSCP and we tackle loneliness and social to go, unlike Moredun and Gilmerton thus improve services. It would be “ isolation for all ages? Can we do libraries. It is perceived as being ‘in useful to give EHSCP Council staff cross generational work? the council’, not ‘n the community.’ access to Gracemount Medical Centre with a fob, so they could easily access their DN colleagues.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 ONLINE + POSTCARD SURVEY: COMMUNITY COMMENTS

ONLINE SURVEY: • The most popular service was ‘swimming at • Opinion was divided whether a youth centre should COMMUNITY + SERVICE USERS the Leisure Centre’, with 61.3% of online survey be a standalone space dedicated to youth and youth respondents saying they used this service. The gym services - or incorporated within a community hub. An online survey was also created using (32%) and fitness classes (26.7% of respondents) • Concern regarding impact of new housing on were also popular. Survey Monkey, specifically targeted at existing services already felt to be over capacity. service users and local community members, • The Medical Centre is also well used - with 46.7% of • Strong demand for a multi-functional integrated Questions were based on the overarching online survey respondents using this service. community centre and/or youth centre within project and engagement questions, including • Schools were also heavily used services by central Gracemount that incorporates relevant focus on which buildings/services people those responding to the survey. 85.4% of online families/children/healthcare/social work services used, liked/disliked (and reasons why), and respondents or their family members attend and a ‘proper’ library. An intergenerational space their aspirations for the future. Gracemount High School (16%), Gracemount which provides free activities and a safe place for Primary (36%), St Catherine’s Primary (30.7%), or young people to spend time in the evenings as well Kaimes School (2.7%). This overall figure was lower as during the day. A focus on employing local people The online survey was available for one for postcard survey respondents (39%), many of as a core part of this centre/these services. month. The survey link featured on the whom were older members at Libertus that live in • Strong demand for the Mansion and Walled Garden My Gracemount (now ‘Our Community’) Liberton or other school catchment areas outside of to be invested in, supported, and further developed project webpage (www.edinburgh.gov.uk/ Gracemount. as a community asset and resource. Cited as a mygracemount), and was promoted via • The library within the SE Locality Office was used possible location for a new youth centre, community Council social media, posters and illustrative by 33.3% of respondents, and Grow Stronger at the centre, cafe, or school/nursery, with continuation postcards distributed and displayed in public Walled Garden by 17.3%. and further development of the Walled Garden and buildings and local shops, as well as a direct • Other services were less well used. For example, Stables as a growing space and social hub. link emailed to key stakeholders identified in no respondents to the online survey or their family • Strong demand for public realm improvements, the Community Profile for further distribution stated they attend ESOL or Rag and Roll at Valley including overt focus on green space, growing to their networks. For example, schools sent Park Community Centre, or use Transport Services spaces, and sustainable travel (walking, cycling this on to their mailing lists of parents. In at the SE Locality Office. routes), rethinking of parking, and better total, 78 community members filled in the • The online survey showed 0% of respondents using connecting existing buildings/spaces. This includes possibilities of better connecting up land between survey. Positive Futures and various 50+ clubs at Libertus (likely due to this being digitally available). This the four local schools. was balanced by the postcard survey filled out in • Strong demand for new primary schools to person, which showed the majority of respondents replace St Catherine’s and Gracemount Primary POSTCARD SURVEY: both using Libertus and specifically naming it as the with purpose-built new schools away from busy COMMUNITY + SERVICE USERS reason they liked Gracemount. main roads, with high quality outdoor play areas • 47% of respondents to the postcard survey and sufficient internal rooms and spaces to meet printed postcard short version also A of the stated they used Valley Park Community Centre - a demand for clubs, activities, dining and teaching. same survey was also produced. This was higher proportion than the 28% of online survey • Demand for an extension to the High School. widely distributed to public buildings and respondents. local shops around the Gracemount area, as • Demand to reduce prices at the Leisure Centre • There was broad support for clustering relevant to better accommodate local low-income people, well as provided direct to leaders of hard to services, but an awareness some services have value and invest in the football pitches to the rear of the reach groups/activities to encourage their in separation. For example, a dedicated library as building (either retaining these as sports facilities participation (for example, older residents, part of a community hub including family/children’s or for another community use). teenagers). services would be appropriate, but combining this • Demand for dedicated Valley Park staff to help with Criminal Justice services where appointment promote activities and welcome service users. In total, 20 postcard surveys were completed. attendees spend time in this space would not. KEY FINDINGS

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 ONLINE + POSTCARD SURVEY: COMMUNITYWHICH BUILDINGS COULD BE COMMENTS IMPROVED? HOW?

In terms of the buildings listed below, are there any you The primary school is just

dislike or feel do not work well for those using them at present? depressing. It’s pokey

The primary school “ and falling apart and old

and high school fashioned and ugly and “ GRACEMOUNT will be stretched spread out in a weird “ “ PRIMARY SCHOOL with all the new way, like someone ate a 20.8% housing as they’re primary school and then

Kaimes needs rethought. already struggling vomited it out again.

GRACEMOUNT Unattractive. Poor access for space. HIGH SCHOOL “ for taxis. Poor environment “ 7.6% for learning. Go see

Broomlands in Kelso and

what can be achieved. KAIMES Poor state of [St SCHOOL “ 5.7% Catherine’s] building, “ potentially unsafe for use. Too small for ST CATHERINE’S school population.

PRIMARY SCHOOL

30.2% The Medical Centre

[Leisure is insufficiently “

GRACEMOUNT Centre] does “ resourced to meet MEDICAL CENTRE the growing needs not bring the “ “ of the community 22.6% local community together and is GRACEMOUNT too expensive LEISURE CENTRE 15.1% for the area.

The football pitches

VALLEY PARK need upgraded, Dedicated library staff needed.

COMMUNITY “ prices in the leisure “ The library has gone significantly

CENTRE 5.7% centre need slashed “ downhill in the past year or Limited and youth need more two. Our son used to love going private space “

investment in them there to choose some books, for meetings, SE LOCALITY but the selection is now very “ “ building not fit OFFICE/LIBRARY poor. Appears to be more like an for purpose. 18.9% office/help desk with a few books chucked in the corner now, rather GRACEMOUNT Gracemount Walled than an actual library. WALLED GARDEN Garden is wonderful,

13.2% “ but the mansion house

needs urgent attention

to support the groups Library could that used to work out be improved “ “ The police LIBERTUS “ of there but are now station is never “ and bring back 0% unable to because the open at times a community “ centre manager Council hasn’t looked I’ve tried to to Valley Park!! HOWDENHALL after the building. access it! POLICE STATION 5.7%

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 ONLINE + POSTCARD SURVEY: COMMUNITYHOW COULD BUILDINGS AND COMMENTS SERVICES IN GRACEMOUNT BE IMPROVED?

The SE Locality and Library need

Theres no to be two separate buildings. We

enough places “ “ don’t use the library because of all for wee ones like

“ the people hanging about in there “ nice playgrounds waiting to complain about things,

in this area. The neighbourhood it’s not a nice friendly atmosphere. feels neglected “ Also the library is tiny and has a “ and devoid of terrible selection of books. any real sense of community. Schools and community locations

Valley park community are short of space for services to

centre have a lot of great [St Cat’s] School work together and are often not open activities on for older people “

“ and staff absolutely “ at the weekend or evenings when and adult learning. However, amazing. But can’t families might access them. Speech

beside a drop in youth group “ “ say same about & Language Therapy could offer

on a Friday afternoon, the building. Looks old more support to families if there were

space is not being used for I’d like to see more “ and not safe. suitable spaces to use. My service

regular youth work. suitable places for would like to make better use of these “ children to play, locations but limitations of space and “ new play park, accessibility cause problems and limit

outdoor gym etc what can be achieved. Staff are keen

Leisure Centre but unable to be flexible.

cafe should be open at “

There is no “ I think that things would improve the weekends! if Council imagined this was community building “ It’s only open Morningside instead of Gracemount.

in Gracemount as Saturday “ “ If they provided services that they

the Mansion House mornings. is closed at the would provide for the more affluent moment. areas. That should be the guideline. “ This area, and other poorer areas are not treated with the same care by the Council as the richer areas. There is much more potential in the Walled “ Garden, making more

There needs to be a space for workshops, more activities.

professional, focused youth work. The Mansion should be There are so many vulnerable repaired and used for “ “ young people in Gracemount who Thinking about place and clustering services together community groups, maybe a would hugely benefit from regular, that people would need, for example, the doctors Cafe.. It would be nice to have

organised group work, as well as “ surgery with services for older people who may struggle a steam room or some spa

1:1 work, which other youth centres to get between them due to accessibility issues. Social space in leisure centre. in Edinburgh offer (i.e the Citadel in work services, housing, money advice should all be

Leith, Canongate in town). There is “ provided together, and Healthier Wealthier Children asks

very little for young people to do in for pregnancy and maternity services to be delivered alongside money advice services - locating these in GP Gracemount and a youth centre/youth “ work would help address this. practices would be good to see. But overall there should be a greater offer for children and young people in the area - an extended offer from the leisure centre alongside other youth club activities and other opportunities.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 I’d like to see “ more suitable

places for

children to play, new play“ park, outdoor gym etc.

Playpark adjacent to Gracemount Leisure Centre, Libertus and Tesco is limited in size and play opportunitiesand popular with both families and other young people at peak times. SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019

ONLINE + POSTCARD SURVEY: COMMUNITYHOW COULD BUILDINGS AND ASPIRATIONS SERVICES IN GRACEMOUNT BE IMPROVED?

“

More classes in “

Valley Park, and More things

Increase GP/ for kids to The Mansion better used. “

healthcare provision “ “ do cheaply. could be a to meet local great base for “ “ “ needs - incorporate a kindergarten. community health/ leisure facilities and expand GP services. Separate areas for traffic and parking with community hubs containing all the “ core services arranged in family friendly I would like to see and accessible buildings. Employing

Create basic regular pavement

people in their own community to train cleaning outside the

community facilities and develop kids and parents to look “ primary schools and

(toilets, small after and service their own environments. A new school Parking on the “ “ nurseries. Seriously.

kitchen, meeting and building for St Co-located nurseries and elderly care. “ east side of “

storage areas) for Catherine’s which will You can’t wear sandals

Gracemount Libraries, gyms and cinemas where all “ on those pavements in

“ the Walled Garden in ages can spend leisure and learning time accommodate the Drive from the “ the summer. And litter order that it continue as part of their daily routines. increasing number of Medical Centre “ its activities. children who will be bins! to Captain’s moving into the vast Road should number of new builds be banned. in the area. Talk Gracemount up. Improve the

“ environment. Collect the rubbish. Rethink access

Improve the green A purpose built More things for kids

community centre to public buildings. Use “

space. There is nowhere imaginative architectural to do, better facility in

in the area that is safe “ that has capacity for Gracemount, get rid of the “ and landscaping I’d like to be able “ “

and age appropriate all that is in it and a mansion and built a multi

“ solutions. Be overtly for school children library that works well to get hot and cold purpose building for the

sustainable. “ and teenagers. There as a library rather than “ food [at Valley Park community to use and get is a small play are at “ a space that becomes Community Centre], the kids off the streets. Gracemount leisure a waiting room. and for it to be used centre but is only suitable to its full potential. for young children.

Expand school and health accommodation to house more There is a huge amount of land

Investment into the burnt out “ family services and make them between the four schools and a

Stable Block as a community- more accessible in the evening “ brilliant opportunity to create a Traffic run cafe, bakery and training or at weekends. Give children community hub. Shared state of the

“ “ management kitchen. Investment into the and young people a safe place art facilities and resources would

“ to divert away “ Mansion. Investment into the to go outside of school hours enhance learning and opportunities. from schools/ Walled Garden as a refuge for and also places where families Would also improve links between “ pedestrian biodiversity, as a therapeutic “ can access health, education professionals involved in safeguarding areas. space, as well as a source of and leisure activities. vulnerable children and adults as seasonal organic ingredients for social work, teachers, police & health the community run cafe. workers can be found in one place.

[at Valley Park

Community Centre], and “ for it to be used to its full potential.

Valley Park Community Centre is often quiet and appears underused, despite its facilities ONLINE + POSTCARD SURVEY: COMMUNITYWHAT WOULD YOU LIKE GRACEMOUNT ASPIRATIONS TO BE LIKE IN 20 YEARS TIME?

Good mix of housing Roads that you including affordable, don’t drive around “

“ part owned and private. “ in zig zags to avoid Sufficient schools, health For it to be a welcoming potholes. Roads are Separate areas for traffic and “ place to live, nice facilities, leisure facilities “ a disgrace. and local shops , cafés parking with community hubs “ buildings to look at etc to accommodate the “ containing all the core services and that are being used significant increase in arranged in family friendly and to benefit those in the residents in this area. accessible buildings. Employing community. An area well connected by

people in their own community to sustainable public transport, new

train and develop kids and parents cycle routes and a pedestrian focus

to look after and service their own “ with high percentage of people in “ environments. Co-located nurseries well paid work. New imaginative More community “

spirit and a good and elderly care. Libraries, gyms and sustainably designed facilities using

reputation for cinemas where all ages can spend stone and wood. Natural areas with “ leisure and learning time as part of Area around mansion “ good, well-thought out landscaping. youth activities. “ their daily routines. landscaped and Clean and litter-free throughout. A “ integrated with an mixed community in terms of age and active community wealth where people are supportive walled garden. of each other.

A thriving community To have good spaces for schools,

where everyone youth clubs, groups for individuals

feels valued and and families, groups for older Greener, more “ “ “ “ involved. Gracemount people, churches, activities. To

“ cycling lanes, Education, health

pioneering a new have good infrastructure for the less litter/fly- “ and leisure facilities “ More clean and

approach to education, community rather than things tipping that can provide leisure and social care. being tagged on or squashed in to “ greener space, for the expanded “ youth groups, existing spaces. population of south “ adult groups.

Edinburgh. Increased

use of available green

Bigger swimming pool, space for leisure. new outdoor sports More local businesses, “

facilities, better affordable A new education/ community projects,

“ “ shopping facilities and a community hub, “ gardens and green proper community Centre with modern primary “ space. with community cafe, “ I hope that in 20 years, Gracemount school facilities, family and youth activities. is a place which offers young people sports centre and “ opportunities to relate to each other, community facilities. adults, and their community in a positive way. This could be achieved through

a centre which seeks to provide youth

work to all ages of children and young

More commercial It would be nice if people, with all sorts of interests. As well

“ Improved traffic the whole place was “ enterprises should management and as perhaps some parenting work and

clean. and those “ be encouraged to “ parking controls intergenerational work. There will be a lot “ horrible shops were move into the area. “ “ for young people to do, which is affordable demolished. It’s like to make life safer for all residents. to families living in poverty in the area and living in Granton in the inclusive to those with disabilities also. early 80s. Depressing and ugly.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 Gracemount Community Park, adjacent to Gracemount Primary School and Gracemount Mansion

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 PHOTOGRAPHY

I walk through Ellen©s Glen on my way back “ from school. This place has so much nature. Nature is beautiful and I like finding the COMPETITION beauty, looking up at all the leaves above me. I can hear birds and running water. It makes me feel calm. There are lots of different I like Scotmid. It has food, colours of green, dark green and yellow. I like “ I like the leisure centre I like the shops. It has a

the flowers and raindrops on leaves. There sweets, shushies, fizzy

are lots of branches and sometimes dogs and drinks, hotdogs, icecream. “ because I like the pool. “ barbers and takeaways.

same time. In the future, I would like more change: some people live shops and a clothes shop. “

parks and nature in Gracemount, instead of all smoking free places. “ ¡Do not smoke in front of in bad houses, and people the shops. We need more plants to stop global“ smoke at school gates. warming. More parks mean more places to go children© banners. with my friends, mum and brothers.

- KC Lusha - Verrall, St Catherine©s RC Primary School, age 10 - Skye, Gracemount Primary School, age 11 - Renzo, St Catherine©s RC Primary School, age 9

A photography competition ran for 3 weeks during May 2019 as part of Phase 1 of the My Gracemount project. Participants were invited to contribute a

We like the shops (Scotmid, My favourite place in photo of a place they love in the Gracemount area, Burdiehouse Burn Valley “ Our favourite places in Gracemount is the leisure Tesco, ValU) because of the “ “ Park is a good place for “ Gracemount are the library, centre and Tesco playpark. I sweets. Also St Catherine©s the gardens and bike community BBQs or walk school because we©ve made like it because it is very safe with friends. tracks, the leisure centre and welcoming.

good memories and friends for swimming, and the Dip.

“ I would there to be no “ “ good place to have fun that pretty but a nice place consequences for people who “ together with a caption communicating: with family and friends. to walk and hang out with littering so the environment vandalise. And for stricter friends in the big park. can be safe. rules concerning smoking.

- Amy, David, Liam, Katherine, and Annelise, Gracemount Primary School, - Sasha, Kiiki and Alisha, St Catherine©s RC Primary School, ages 9, 10, 11 - Sasha, Kiiki and Alisha, St Catherine©s RC Primary School, ages 9, 10, 11 ages 12, 10, 12, 9, and 8.5 - Ketsia, Gracemount Primary School, age 12

I first went to the Mansion for a 1. the reason why they chose that place “ toddler group when my son was a baby. It wasn©t the nicest place to be - a basement with bars on the window - but it was a lifeline for the mums. I©m still friends with them, 8

years later. The community garden

team arrived a few years later, and 2. an aspiration for the future of the it was amazing to see the space “ being transformed from wasteland neighbourhood to a beautiful garden. Now the mansion house is shut, it©s a big “ loss to the community. On the walls they have pictures from youth club in the 1970©s - it©s been an important place for a long time. I think in the future the Mansion should become a Catering College, with training kitchens. The old stables would be a cafe, and the garden used Gracemount Walled Garden for produce - using organic methods and Burdiehouse Burn Valley and the woodland surrounding linked with top chefs like Tom Kitchin. “ Park is a good place for “ Stage n Slam at are my favourite places. “ Gracemount High School The area needs to have a goal for young community BBQs or walk Spending time in greenspace people, and catering offers opportunities

A total of 28 photos were submitted. These were with friends. each summer has grown

good place to have fun “ stresses of modern life. The inspiring others. make the area proud, and create jobs.

with family and friends. wildflowers and people can “ Whatever happens to the Mansion be beautiful if given the House it should benefit Gracemount, “ opportunity to flourish. and not just become a block of flats. sent in to the project via a mix of: - Kamala Santos - Milo playing with stick at the Mansion House - Brian Rodgers, Gracemount Community Garden - Andy Chittick - Stage n Slam at Gracemount High School - Sasha, Kiiki and Alisha, St Catherine©s RC Primary School, ages 9, 10, 11

• the project email address - promoted via posters, postcards, Council project webpage, and social media.

I wanted to convey some of the • schools workshop - which included a group “ energy, adventure and community that happens each summer at Stage “ Gracemount is not island “ My favourite place in n Slam. We run this at Gracemount “ Burdiehouse Burn Valley but the tide is coming in, Gracemount is the walled High School, in partnership with Park is a good place for who knows the best it could garden. It offers a refuge the chaplains and management community BBQs or walk be. and sanctuary for wildlife there. It has the perfect indoor and

with friends. My favourite place in and people. It nourishes us outdoor facilities for us to create an

photo exercise, enabling those without camera- “ enchants us with flowers “ “ good place to have fun Garden. It offers a refuge “ towards finding their potential in with family and friends. and sanctuary for wildlife of mesmeric beauty and the areas of sports, arts, drama, and people. perplexes us with cosmic dance and music. speculations. - Andy Chittick - Stage n Slam at Gracemount High School - Richard Whiston - Richard Whiston phones to contribute. - Sasha, Kiiki and Alisha, St Catherine©s RC Primary School, ages 9, 10, 11 • in-person interviews - where public spot interviews revealed someone would like to submit a photo of a place important to them, but did not have a computer/email address/

I wanted to convey some of the “ energy, adventure and community My favourite place in that happens each summer at Stage “ We like the shops (Scotmid, “ Captain©s Cafe is great. You “ Gracemount is the walled n Slam. We run this at Gracemount camera-phone/SLR enabling them to do so. Tesco, ValU) because of the can meet local people here, garden. It offers a refuge High School, in partnership with the sweets. Also St Catherine©s it©s nice, clean. Good people, and sanctuary for wildlife chaplains and management there. It school because we©ve made good food, good service. and people. It nourishes us has the perfect indoor and outdoor

the shops to be better enchants us with flowers The relationships with leaders at “ that pretty but a nice place “ “ maintained, another litter “ of mesmeric beauty and Stage n Slam develop confidence to walk and hang out with bin and more street cameras. perplexes us with cosmic friends in the big park. and inclusion among teens in speculations. Gracemount. - Andy Chittick - Stage n Slam at Gracemount High School - Mehmet, Captain©s Cafe - Richard Whiston A number of key themes emerged from the photos - Sasha, Kiiki and Alisha, St Catherine©s RC Primary School, ages 9, 10, 11 and captions submitted: • The importance of local green spaces, including The Dip, Walled Garden, Mansion grounds, and Burdiehouse Burn Valley Park and Nature I wanted to convey some of the “ energy, adventure and community Gracemount is a catalyst for that happens each summer at Stage This shows people were “ positive change, inclusion and n Slam. We run this at Gracemount Our favourite places in “ playing here. growth through youth projects like High School, in partnership with “ Gracemount are the library, Stage n Slam. This is just the start. the chaplains and management the gardens and bike Our favourite places in There is so much more potential

Reserve to local people of all ages. there. It has the perfect indoor and tracks, the leisure centre Gracemount are the library, for positive generational change!

outdoor facilities for us to create an for swimming, and the Dip. the gardens and bike That©s my vision for Gracemount- a “

environment which releases teens I would there to be no tracks, the leisure centre for community that changes the lives “ “ towards finding their potential in “ littering so the environment swimming, and the Dip. of the young so they can be the the areas of sports, arts, drama, can be safe. leaders of future change. dance and music. - Amy, David, Liam, Katherine, and Annelise, Gracemount Primary School, - Andy Chittick - Stage n Slam at Gracemount High School • The important role buildings such as - Andy Chittick - Stage n Slam at Gracemount High School - Amy, David, Liam, Katherine, and Annelise, Gracemount Primary School, ages 12, 10, 12, 9, and 8.5 ages 12, 10, 12, 9, and 8.5 Gracemount High School can play in offering a space for community events and activities (e.g. Photo entries to the competition. Photos will ‘Stage’n’Slam’). be displayed as part of a • The importance of informal community meeting public exhibition in June We©d like there to be more “ love in the community. People picking up trash.

places Being more green. 2019, enabling local , such as Captain’s Cafe, given the lack of My favourite place in We©d like there to be more

I©d like cameras in certain “ Gracemount is Valley Park “ love in the community. places to stop teens from “ Community Centre. I like doing immature and People picking up trash. this place because I go to irresponsible things. Being more green.

I©d like less teenagers “ places to stop teens from “ other community centre facilities. in groups. It makes me doing immature and scared. irresponsible things. winner. - William, St Catherine©s RC Primary School, age 11 - Sasha, Kiiki and Alisha, St Catherine©s RC Primary School, ages 9, 10, 11 - Sasha, Kiiki and Alisha, St Catherine©s RC Primary School, ages 9, 10, 11 I like the Dip because the

“ equipment is not just for small

kids. I’d like there to be a new pitch, a new bike track, “ a Cineworld, and after school club space.

A workshop was conducted in May 2019 KEY FINDINGS with 13 students from Gracemount • Local shops Primary School and St Catherine’s RC are extremely popular with primary age children for food. Primary School. This was organised • ‘The Dip’ at Burdiehouse Burn Valley Park for early in the project’s first phase of Nature Reserve is an important meeting engagement to help gain insight from place for young people. younger community members. This was • There is demand for more bike tracks, particularly pertinent given the project’s green space, and youth clubs. focus on schools. • Burdiehouse Burn Nature Reserve is popular for family walks. The workshop included a Place Standard • Smoking in the street, litter, vandalism, exercise including writing comment cards drug use, anti-social behaviour, and about Gracemount, Burdiehouse and groups of teenagers gathering in public Southhouse according to each category, spaces (including at ‘The Dip’) were and agreeing a group score for each using felt to be negative aspects of the local a spinning Place Standard wheel. environment that diminished feelings of safety, and prevented use of certain public Large A1 maps of the area were used to spaces, particularly in the evening. add emoji stickers and annotation to reveal • The grounds of Gracemount Mansion and the children’s feelings about various local Walled Garden are a popular well-used places, buildings and services. spot for natural play, races and den- building. A walkabout exercise followed with • St Catherine’s School is well loved by the small groups leading a facilitator around students. their favourite places in Gracemount. • Most children walk to school - living Each student was given a different role, within 5-10 minutes walk. including Note-taker, Journalist, Leader/ • Glass on the High School astro pitch is a Navigator and Photographer. Photos taken problem. were entered into the broader project’s • The library, High School and Friday drop- photography competition. in at Valley Park are well liked.

SERVICESERVICE DESIGNDESIGN ANDAND OUROUR ASSETSASSETS PROJECTPROJECT | | CITY CITY OF OF EDINBURGH EDINBURGH COUNCIL COUNCIL | | EDINBURGH EDINBURGH LIVING LIVING LAB LAB | | JUNE JUNE 2019 2019 Primary school workshop. Each group sharing their views of the local area according to their comments and scores for each Place Standard category.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 POSTCARDS / POSTERS

Printed postcards and posters were distributed to public buildings around Gracemount, Southhouse and Burdiehouse to promote the project, communicate the various ways stakeholders could participate, and offer an alternative printed version of the online survey.

These postcards and posters complemented online/digital engagement methods to help ensure the widest diversity of people could get involved in the project.

My Gracemount We want to hear from you! Do you live or work in Gracemount? Do you come here to use a local service? If so, we want to hear from you…

Enter our photography competition

Send us your #MyGracemount photographs to be Join us for a in for a chance to win a Leisure Centre pass and feature in our print exhibition in June! Community Workshop To enter: email a photo of a place you love in Gracemount to [email protected]. Make at Libertus, Thurs 30 May, 4-7pm sure to include a 100-200 word caption saying: 1. why you love the place pictured 2. your aspirations for what Gracemount might be like in 20 years time, including any changes you’d like to see and why. Deadline 31 May 2019. Terms & Conditions available via www.edinburgh.gov.uk/mygracemount. Drop-in 4-5pm, workshop 5-7pm. Fill out our online survey Refreshments provided. Visit www.edinburgh.gov.uk/mygracemount All welcome! for more information and ways to get involved, including via our online survey. Find out how else you can get involved: www.edinburgh.gov.uk/mygracemount www.edinburgh.gov.uk/mygracemount

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 10am Thursday PEDESTRIAN ROUTE-MAPPING: 12.30pm Thursday 5.30pm Thursday TRACING STUDIES 10am Saturday 12.30pm Saturday 5.30pm Saturday Tracing studies are a direct OVERALL FINDINGS observation method used to map the routes that pedestrians use to move • Tesco and the Leisure Centre are around the external public realm. the two primary destinations for This gives useful information about pedestrians in the area. how service users are currently • The route with heaviest footfall is accessing public buildings in the along the edge of the local shops, and local area. They also help reveal through the pedestrianised footway which routes are busiest, pedestrian between Libertus and the Tesco desire lines, and any practical issues playpark toward/from the Leisure pedestrians experience moving Centre. around the area. • The south/north pedestrian footway between the Mansion and Tracing studies were conducted Gracemount Primary is also heavily on both a weekday (Thurs 23 May used. 2019) and weekend day (Sat 18 May • The most popular location to cross 2019), at three times of day (10am, the road at Gracemount Drive, is at 12.30pm, 5.30pm) to give a better this key desire line, moving between understanding of pedestrian flows the north-east edge of the plaza in throughout the day and week. front of the local shops to/from the pedestrianised footway to the south Studies were conducted at 6 locations of Libertus near the playpark. There around Gracemount, for a 10 minute is currently no designated pedestrian period each. Locations were chosen crossing point at this location, and to focus on the central Gracemount frequently pedestrians were observed service area and public realm due struggling to cross between cars. to the concentration of services and • A large number of pedestrian buildings. The pedestrian connection journeys in the area start or end by and Gracemount House Drive road car, particularly at the car park in near Gracemount Mansion and front of the Leisure Centre and Tesco Gracemount Primary School were car park. also focussed on.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 PEDESTRIAN ROUTE-MAPPING: TRACING STUDIES FINDNGS BY TIME OF DAY/WEEK

STABLE STABLE STABLE • Saturdays were found to be busy BLOCK BLOCK BLOCK

GRACEMOUNT GRACEMOUNT GRACEMOUNT PRIMARY PRIMARY PRIMARY with people in the morning but SCHOOL SCHOOL SCHOOL became significantly more quiet in the afternoon and evening. This GRACEMOUNT GRACEMOUNT GRACEMOUNT corresponds with the Leisure NURSERY NURSERY NURSERY Centre’s peak period. On Saturday late afternoon and evening, young people were observed playing

ST CATHERINE'S ST CATHERINE'S ST CATHERINE'S football on the concrete pavement PRIMARY SCHOOL PRIMARY SCHOOL PRIMARY SCHOOL GRACEMOUNT GRACEMOUNT GRACEMOUNT slabs in front of the local shops and MEDICAL CENTRE MEDICAL CENTRE MEDICAL CENTRE the takeaways started to become a

popular destination. HALL HALL HALL

GRACEMOUNT GRACEMOUNT GRACEMOUNT LEISURE LEISURE LEISURE CENTRE CENTRE CENTRE ST ST ST CATHERINE CATHERINE CATHERINE • Thursdays showed a different OF OF OF ALEXANDRIA SE LOCALITY ALEXANDRIA SE LOCALITY ALEXANDRIA SE LOCALITY CHURCH OFFICE + CHURCH OFFICE + CHURCH OFFICE + LIBRARY LIBRARY LIBRARY LIBERTUS LIBERTUS LIBERTUS pattern, with lunchtime and late SCOTMID SCOTMID SCOTMID afternoon rush hour particularly

LOCAL LOCAL LOCAL SHOPS SHOPS SHOPS

busy with pedestrians. TESCO TESCO TESCO • The SE Locality Office / Library and Gracemount Medical Centre LOCAL LOCAL LOCAL SHOPS SHOPS SHOPS 5.30pm are only open on weekdays. This 10am 12.30pm THURSDAY is evident from the pedestrian footfall which shows people only walking to/from these locations on

STABLE STABLE STABLE weekdays, not at the weekend. BLOCK BLOCK BLOCK

GRACEMOUNT GRACEMOUNT GRACEMOUNT PRIMARY PRIMARY PRIMARY SCHOOL SCHOOL SCHOOL

OTHER NOTES GRACEMOUNT GRACEMOUNT GRACEMOUNT NURSERY NURSERY NURSERY

Researchers observed large puddles build up to the south side of the car

park between the Leisure Centre and ST CATHERINE'S ST CATHERINE'S ST CATHERINE'S PRIMARY SCHOOL PRIMARY SCHOOL PRIMARY SCHOOL

GRACEMOUNT GRACEMOUNT GRACEMOUNT SE Locality Office following heavy rain. MEDICAL CENTRE MEDICAL CENTRE MEDICAL CENTRE

It should be noted that the Thursday observations coincided with the SE HALL HALL HALL GRACEMOUNT GRACEMOUNT GRACEMOUNT LEISURE LEISURE LEISURE CENTRE CENTRE CENTRE ST ST ST CATHERINE CATHERINE CATHERINE OF OF OF ALEXANDRIA SE LOCALITY ALEXANDRIA SE LOCALITY ALEXANDRIA SE LOCALITY CHURCH OFFICE + CHURCH OFFICE + CHURCH OFFICE + Locality Office being additionally used LIBRARY LIBRARY LIBRARY LIBERTUS LIBERTUS LIBERTUS as a polling place. As such, more SCOTMID SCOTMID SCOTMID pedestrian flows may have been LOCAL LOCAL LOCAL SHOPS SHOPS SHOPS observed comparatie to a ‘normal’ TESCO TESCO TESCO weekday.

LOCAL LOCAL LOCAL SHOPS 10am SHOPS 12.30pm SHOPS 5.30pm SATURDAY

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 PEDESTRIAN ROUTE-MAPPING: TRACING STUDIES

5.30pm 10am 12.30pm

Gracemount Mansion, Walled Garden Local shops Leisure Centre, Playpark, Libertus, SE Locality Office and Library and Gracemount Primary School Medical Centre • Very well used pedestrian route • Heaviest footfall in the area falls • Main pedestrian flows to/from the • This area is much quieter than along west side of Gracemount along the pedestrian desire line Leisure Centre go to/from the car elsewhere. Primary School, Gracemount between the west of Captain’s Road park to the south, the local shops • There are two key routes through Nursery and St Catherine’s RC and local shops, toward/from the to the south-west, or direct over this area. One is between the SE Primary School, connecting to Leisure Centre. the low walls to the car park to the Locality Office and west Captain’s housing to the north. • There is also significant foot traffic north-west. Road. The second is between the • This is a key north-south movement to/from Tesco and the west side of • The latter has become an informal local shops (via the car park) and route between the services, Gracemount Drive. A large number route following pedestrian desire to/from the east end of Captain’s shops and bus stops in the of pedestrians also come from the lines and is not facilitated by the Road. This was observed to be central Gracemount area and the Tesco car park having driven here. existing pedestrian infrastructure. particularly popular with high residential area to the north. • The playpark to the north of the Instead pedestrians hop over low school students on weekday Tesco car park is very well used by walls and planted areas to shorten lunchtimes. both families and young adults. their route between the north side of the central car park and Leisure Centre doors. • A large number of pedestrians start/end their journeys in cars in this central car park.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JUNE 2019 APPENDIX 05: COMMUNITY WORKSHOP 1

COMMUNITY ENGAGEMENT WORKSHOP (1/2) TUESDAY 30TH MAY, 5.00PM — 7.00PM

Our Community: Southhouse, Burdiehouse & Gracemount

This workshop was part 1 of 2 engagements which took place on 30th May and 25th of June Activities: respectively. RE—NAMING THE ‘MY GRACEMOUNT’ PROJECT The workshop, delivered by design studio Reflecting on issues with ‘My Gracemount’ and suggesting changes. Andthen, took nineteen participants through a series of creative and interactive tasks to MAPPING GRACEMOUNT explore opportunities for improvements to Understanding Gracemount. delivery of services and places in Gracemount. MAKING CONNECTIONS The first part of the workshop focused on Identifying trends in service use. building a picture of how and where services are currently being used. The second part of the workshop collectively identified the most HOPES AND FEARS POSTCARD important services in the area and where they Sharing hopes and fears about future of Gracemount. should be located. MATTER MOST/USED MOST FREQUENTLY CHART The ideas and insights produced during this Understanding priorities in service provision. workshop culminated in a report presented to the City of Edinburgh Council. RE-MAPPING SERVICES Exploring opportunities for integrating services. Issues raised

TRANSPORT TRAFFIC & PARKING GREEN SPACE PUBLIC SPACE

There are good bus routes along Parking areas are too crowded. There isn’t enough green space. Litter, dog poo, smoking, main roads but poor connection vandalism and anti-social to Valley Park (VPCC). Parking areas fill all the spaces The current greenspace is behaviour present in the street between buildings. underutilised and poorly environment. Some areas feel unsafe or maintainened. uncomfortable for walking. People that don’t live in the area Feeling of neglect implied by make the Leisure Centre and Valley Park is removed from poorly maintained and old Road crossings are difficult at Locality Office particularly busy. everything else, although buildings, outdoor spaces and key locations. geographically the Dip forms public realm. a nice link between the Gracemount service centre and VPCC.

PHYSICAL ACTIVITY ACCESS AND AWARENESS COMMUNITY HUB IDEAS Need reduced/free access to Limited opening hours. Gracemount Mansion and existing facilities. grounds has been an important — Affordable Cafe Limited offering. facility for the surrounding — ‘Proper’ library Walking and cycling conditions community. — Superschool need to be improved. VPCC is underused and — Community festivals geographically removed from When Gracemount Mansion — Intergenerational activities Sports pitches are misused or everything else. closed, important activities were underused. lost and have no been relocated. Leisure Centre is too expensive. There is no alternative place to deliver all services that are on offer under one roof.

Do you live, work or #Our Community use a local service Southhouse, Burdiehouse and Gracemount in Southhouse, Burdiehouse or www.edinburgh.gov.uk/ourcommunity Gracemount?

If so, we want to hear Sign up to our mailing list to find out about from you. future engagements here. APPENDIX 06: DATA WORKSTREAM DATA+DESIGN FOR PROPERTY PLANNING

DATA WORKSTREAM FINAL REPORT CONTENTS LIST OF FIGURES

CONTENTS

1 Initial Brief and Deliverables 5 1.1 Overview of Deliverables ...... 5

2 Data Acquisition Methodology 5

3 Data Processing and Data Collection Frameworks 6

4 Phase 1 7 4.1 Overview ...... 7 4.2 Where is Gracemount? ...... 9 4.3 Highlights ...... 9 4.4 Analyses ...... 10 4.4.1 Valley Park Community Centre ...... 10 4.4.2 South Neighbourhood Library ...... 12

5 Phase 2 14 5.1 Highlights ...... 14 5.2 Analyses ...... 14 5.2.1 Accessibility ...... 15 5.2.2 Gracemount Leisure Centre Catchment Area ...... 16 5.2.3 Gracemount Greenspaces ...... 17

Appendix A Data Register / Data Catalogue 19

Appendix B Gracemount Services 20

Appendix C Summary of Data Ingestion and Processing Method 22

LIST OF FIGURES

1 Linear approach to data sourcing and acquisition ...... 6 2 Iterative approach to data sourcing and acquisition ...... 6 3 Screenshot of prototype space occupancy tool. The y axis represents a notional occupancy level relative to the total room capacity...... 7 4 The three natural neighbourhoods of Gracemount, Burdiehouse and Southhouse ...... 9 5 Heatmap showing the room loadings for each room in Valley Park Community Centre across the observation period. Room loading is (raw count/room capacity) * 100...... 11 6 The maximum occupancy reached in each room over the observation period, using the same room loading calculation as Figure 5 ...... 11 7 The average occupancy of each room over the observation period, using the same room loading calculation as Figure 5 ...... 12 8 Indicative level of use of Edinburgh Libraries, excluding Central Library ...... 13 9 Comparison of South Neighbourhood and Gilmerton Library in terms of percentage of issues made in ‘home’ branch...... 14 10 Isochrone maps representing distances walkable from specific locations. A darker colour represents a shorter trip time, with thresholds at 5, 10, 15, 20 and 25 minutes...... 15 11 Maps showing location of selected amenities (restaurants, GP, bank/ATM, library), based on OpenStreetMap data...... 16 12 Heatmap based on postcode data of members of Gracemount Leisure Centre for 2018. The boundaries of the three natural neighbourhoods are outlined in black...... 16 13 Spaces included in the Open Space Audit which fall within the Gracemount natural neighbourhoods 17 14 Plot of AuditScores of Gracemount Open Spaces. The bars represent variation in values where the same location receives multiple scores...... 18

1 LIST OF TABLES LIST OF TABLES

LIST OF TABLES

1 VPCC Rated Room Capacities ...... 11 2 Tabular representation of open spaces within Gracemount that were audited by CEC ...... 18

2 LIST OF TABLES LIST OF TABLES

SUMMARY AND KEY RECOMMENDATIONS

The Data Workstream was responsible for scoping, developing and delivering data analysis, findings and insight to inform decision-making with the Data and Design for Property Planning. It was only concerned with machine- readable data, i.e., data in a format that can be readily processed by a computer. In many cases this is tabular data of the kind that is stored in a spreadsheet, but can also comprise spatial data of the kind that underlies digital maps. The Workstream data analysis provided new insights on building usage in Gracemount while also com- plementing informal perceptions on the part of both CEC and Gracemount community representatives. The process of executing this component of the project also clarified ways in which data management for similar projects in the future could be improved. Some of these are specific to local area planning exercises and others concern more generic issues of how CEC can extract value from the data it collects.

RECOMMENDATIONS LOCAL AREA PLANNING Data Register: One of the key tasks of the project was to develop a Data Register: when the Data Workstream was started, there was no comprehensive list of relevant CEC datasets which could inform the data analysis work. Future data-driven CEC initiatives would benefit immensely from having a Data Register at the outset. It is crucial that the Data Register we have created be further developed and actively maintained in order to benefit from this investment of time and resources. See Appendix Aformore details. Local Area Geographies: The project brings into focus what counts as a ‘local area’ for planning purposes. The initial brief did not include a definition of the spatial extent of ‘Gracemount’. One suggestion was thatit comprised an area within a 1km radius of the South East locality office. However this fails to take into account factors such as the following: 1. available modes of transport, 2. physical geography (e.g., natural barriers like hills, waterways), 3. route infrastructure and road traffic, 4. and vernacular geography These can all play a role in determining what amenities are regarded as ‘accessible’ to residents within a given local area. The experience of the project suggests that much greater emphasis should be placed on the notion of natural neighbourhoods; these were defined on the basis of an important initiative carried out by CEC several years ago and still seem to align well with community perceptions of what constitutes ‘local’. Data Reporting Requirements: Most data analysis is communicated via some type of data visualization and this is consequently a core part of reporting. Clearer guidelines should be given about the intended audience for the Data Workstream reporting in terms of what purpose the data visualisations should serve, for example, in what way they might be used to support decision-making. Using data to develop actionable insights is only feasible with a reasonably clear specification of the space of possible actions, together with feedback from the end user as to whether the data visualisations are fit for this purpose. As importantly, consideration should be given to the fact that data visualisation technology has evolved hugely over the last decade and best results are achieved using an interactive, browser-based visualisation. For this to be feasible, it would be necessary to agree a framework on for access, e.g., whether the visualisation was hosted in-house by CEC or whether a partner would commit to hosting it for a specified period of time. Data Transfer and Data Lifecycle: The project was handicapped by the absence of a robust mechanism for sharing project data between CEC and the University. It is also important for both partners to be able to share information about the data lifecycle, namely how a ‘raw’ dataset provided by CEC has been modified as a prequisite for, or in the course of, computer processing and analysis. In particular, there needs to be a mechanism for ensuring that • both parties can view and review what files have been shared;

3 LIST OF TABLES LIST OF TABLES

• adequate metadata is made available by data owner; • the lifecycle of data modifications made by the partner is tracked in a consistent manner; • any derived datasets or data products are in turn shared back with CEC with clearly specified IPR.

LONGER TERM DATA STRATEGY Data Expertise: It is increasingly true that a successful business will be data driven; that is, it “acquires, processes, and leverages data in a timely fashion to create efficiencies, iterate on and develop new products”1. This perspective is just as valid for the public sector as for the commercial world. How- ever, it requires appropriate leadership, for example by appointing a Chief Data Officer, plus a team of staff with data science expertise. Moreover, in order for this to feed innovation, “everyone in an organiz- ation should have access to as much data as legally possible.” Changes like these are crucial in evolving a data-driven culture which would enable the Council to become more efficient in an era of shrinking budgets and increasing demand. Data Reuse and Sharing: The primary purpose of all data should be reuse. In other words, whenever data is collected, stored or procured via contract from a third party, priority should be given to ensuring reusability within the organisation. This means, for example, that data formats should be chosen which are most easily machine-readable. In addition, the metadata should be sufficiently detailed that it is clear to any user what the data is about, how it was collected, who owns it, and so on. In the longer term, all important datasets should be made available for internal use via web-based APIs.2 This will systematically improve data sharing between teams, lead to greater efficiencies and much better exploitation of existing investments in data. It will also make it possible to automatically track which teams are using which datasets, which in turn can guide future investment. Spatial Data The CEC Mapping Portal3 is a valuable source of spatial data and allows datasets to be accessed in multiple formats, either as downloads or via an API. However, it could be made even more useful, for example by explaining how the data catalogue (i.e. list of all datasets on the portal) can be inspected programmatically; and by providing more information on data provenance. The portal does not seem to be widely known and the audience for the data could be expanded by better publicity and by giving brief introductions to the different spatial formats. The relationship between CEC Mapping Portal, the CEC Open Data Portal and the CEC Atlas is unclear and potentially confusing; better integration (perhaps via a shared point of entry) could significantly boost the value of each portal.

1https://learning.oreilly.com/library/view/data-driven/9781491925454/ch01.html 2“an application programming interface (API) is a set of subroutine definitions, communication protocols, and tools for building software. In general terms, it is a set of clearly defined methods of communication among various components.” https://en.wikipedia.org/wiki/ Application_programming_interface 3http://data.edinburghcouncilmaps.info/

4 2 DATA ACQUISITION METHODOLOGY

1 INITIAL BRIEF AND DELIVERABLES

The Data Workstream was primarily responsible for scoping, developing and delivering data analysis, findings and insight on building usage for Data and Design for Property Planning. The term ‘data’ can be interpreted in a variety of ways within the context of this project. For avoidance of doubt, we use the term in this document to mean ‘information which is structured (e.g., not textual data) and machine-readable (i.e., in a form that can be readily processed by a computer). In many cases this is tabular data of the kind that is stored in a spreadsheet, but can also comprise spatial data of the kind that underlies digital maps. The Data Workstream objectives, as listed in the project proposal, were the following: 1. Identify key questions about building and service use 2. Review data register provided by CEC on building and service use and provisions for access to / transfer of data 3. Review legal and ethical requirements concerning data protection and what measures are required for compliance 4. Carry out initial data triage: what is the quality of the data and metadata? Classify into adequate / remediable / too poor to be useable 5. Analyse data and identify gaps which prevent questions about property usage being answered adequately 6. Assess options for finding data that can answer key questions and implement options that are feasible within the scope and budget of the project In addition, the Data Workstream was expected to advise on the development of generic data processes and flow models for CEC which can be re-used in future partner projects. Like the rest of Data and Design for Property Planning, the Data Workstream was divided into two main Phases. Phase 1 had the broad goal of data identification and collection, in the expectation that this would progress to more specific outcomes that extract information from the data to yield analysis and insight. Phase 2 was intended to be informed by the project’s Community Design Workstream, with increased emphasis on exploring data that reflects community priorities within Gracemount. Key themes that emerged for Phase2 were 1. mobility, accessibility and transport; 2. Neighbourhood vs non-neighbourhood audiences for facilities, especially Gracemount Leisure Centre; 3. the provision and quality of public and community spaces.

1.1 OVERVIEW OF DELIVERABLES The main deliverables envisaged for the Data Workstream were set out in the project proposal as follows:

• A data register, managed by CEC • A data audit and preliminary analysis of adequacy of data in addressing key questions for understanding building use • An initial assessment of building use • Recommendations for what would be required to better understand building use through data and how to align future data collection about building use with community priorities • Documentation of how the data assessment process was carried out

2 DATA ACQUISITION METHODOLOGY

As hinted to above, our planned approach was to adopt a linearly-structured method for data acquisition, as indicated in Figure 1.

5 3 DATA PROCESSING AND DATA COLLECTION FRAMEWORKS

• Survey relevant data assets in Audit collaboration with stakeholders. • Record assets in data register

• Collect datasets and store Collect them locally at CEC. • Share datasets with University

• Review datasets in more detail Review and • Clean and analyse Process

Figure 1 Linear approach to data sourcing and acquisition

However, this linear approach turned out to be infeasible, for a couple of reasons: 1. Crucially, the Audit and Collect steps in Figure 1 have to be carried out before actual data analysis can take place. But given the short timescale of the project and the fact that these initial phases took longer than anticipated, we needed to start working with data before the Audit was completed. 2. Moving from the high-level brief to a more detailed and informed characterisation of the data requirements revealed a lack of clarity about what counted as ‘relevant data’. Moreover, many of the datasets were managed by stakeholders local to Gracemount rather than those based in the Council’s main office. Consequently, more effort than expected was required to liaise with the stakeholders and to discover what datasets they could provide. As a result, we adopted a more iterative approach, along the lines shown in Figure 2. That is, after a Audit partial phase of identifying and sourcing data, preliminary review and analysis of the data provoked new questions and new opportunities for data-driven investigation, which in turn kicked off further efforts to source additional data. This allowed us to look at how we might use the data at a much earlier point in the process. Review and Collect Process To illustrate the iterative process, we briefly de- scribe one use case. We decided, in consultation with stakeholders, to initially focus attention on room usage in Valley Park Community Centre (VPCC). In March, we built an initial prototype of a space occu- Figure 2 Iterative approach to data sourcing and acquisition pancy visualisation tool, shown in Figure 3, based on information provided by VPCC staff about room capacity and estimates of the number of people participating in activities hosted at VPCC. However, it was not possible to progress with this prototype in the absence of hard figures for actual usage of the rooms at VPCC. Concern about this lack of empirical data wasshared by members of the Coordination Team and it was agreed that CEC would carry out observations of room occupancy for five days at VPCC, and this was carried out in early May. In summary, initial work withaspecific dataset brought to the surface a key gap in available data. This could not be remedied from existing data, but instead required manual collection and a significant investment of CEC staff time. In addition, data analysis work that was originally scheduled for March had to be pushed back to May, with inevitable knock-on effects.

3 DATA PROCESSING AND DATA COLLECTION FRAMEWORKS

Most R&D groups involved in data science have adopted open source toolsets for data processing. Within the context of the Data-Driven Innovation programme,4 EPCC (which is leading the WCDI infrastructure compon- 4https://ddi.ac.uk

6 4 PHASE 1

Figure 3 Screenshot of prototype space occupancy tool. The y axis represents a notional occupancy level relative to the total room capacity. ent5) offers libraries of data science processing tools based either on the R or Python programming language. Within Data and Design for Property Planning, we have followed the Python route. By contrast, data collected and processed within local authorities, including CEC, tends to use proprietary data formats and data processing frameworks. The reasons for this include familiarity (nearly everyone knows Excel) and commercial support for specialised, single-purpose applications. The disadvantages of this approach include little or no provision for programmability and built-in limitations of functionality. We have encountered a number of problems in converting data provided by CEC into formats that can be processed programmatically. Many of these are quite trivial but nevertheless can involve quite time-consuming manual intervention. For example, in order to ingest tabular data from Excel files, each tab in the worksheet had to be saved as a new file in CSV format. In some cases, inconsistencies in the visually-based formatting of Excel sheets had to be addressed by additional manual modification. In another case, tabular data was provided within a Word file, but the ‘logical’ table columns had not been conformed to the table structure. Issues like these could be avoided by CEC adopting better procedures for exporting data in non-proprietary formats. However, these procedures are unlikely to be robust unless there is also a community of practice within the organisation of consuming data in non-proprietary formats, which would involve a significant culture change. Across the stakeholder organisations in Gracemount, we noticed a lack of consistency in data collection, particularly with regard to room booking and collecting occupancy data. There is a strong case to be made for encouraging and supporting these organisations in adopting a common room booking application.

4 PHASE 1

4.1 OVERVIEW The general brief for the Data Workstream during Phase 1 was:

5https://www.epcc.ed.ac.uk/blog/2018/07/09/world-class-data-infrastructure-fundamental-enabler-data-driven-innovation

7 4.1 Overview 4 PHASE 1

Data collation and collection about Council buildings — spaces available, services provided, how many people and who uses the spaces and services.

The buildings in question were the following (1–7 are part of the CEC estate): 1. Valley Park Community Centre 2. Gracemount Leisure Centre 3. South East Locality Office 4. Gracemount Primary School 5. St Catherine’s Primary School 6. Kaimes School 7. Gracemount High School 8. Gracemount Leisure Centre 9. Libertus Given that we lacked a pre-existing collection of usable data about these buildings, the brief turned out be too broad to allow us to proceed in a methodical manner.

Data Assessment 1: Building Floor Plans

We received floor plans for most of the buildings listed above and our initial hope was thatwecould integrate these into an interactive occupancy visualisation tool to help decision-support. Many of the floor plans had been created using the proprietary application MicroStation. Although the files couldbe exported from MicroStation in an ‘exchange’ format called DXF, the latter has numerous versions, and we were unsuccessful in finding an open source software tool that could easily read the files orconvert them into a more generic format. Each DXF file consisted of over 1000 layers (most of which were unused boilerplate) and lack of metadata for the layers was also an obstacle. We concluded that the potential value of this data was not sufficient to justify further effort. The floor plans for three of the buildings were provided in PDF format, which is not machine-readable and therefore not of direct use.

We also lacked a clear conceptual framework for classifying services which made it hard to meaningfully measure what was provided, either by CEC or other relevant organisations. Consequently, we homed in to the following two questions:

Q1: Are the rooms and facilities at Valley Park Community Centre (VPCC) under-utilised? Q2: What is the level of community after-hours use of rooms in Gracemount secondary school?

The only information initially relevant to (Q1) was a list of room bookings with estimated group sizes. However, actual usage was not collected by VPCC and as mentioned above, on-the-ground observations of room occupancy were carried out by CEC staff over the course of 5 days to remedy this gap. We received no data relevant to (Q2) and were consequently unable to address this issue. The South East locality office provides many Locality-level services but since data about these would con- tain much personal data, some of it possibly sensitive, we deemed it out of scope for this project. Access to consultations at the office is managed via the Q-Matic ticketing facility and we were provided with cumulative data from the facility for the period March–May 2019. This data reached us too late to be analysed. During the end of the project, we were provided with extensive data about Edinburgh Libraries,6 and this provoked the following question: Q3: Does the location and absence of staffing for the South Neighbourhood Library7 appear to have a negative impact on its usage? 6More formally, Edinburgh City Library and Information Services 7This is the library that serves the Gracemount area and its full name it South Neighbourhood Office and Library. It is located in the building now known as the South East locality office.

8 4.2 Where is Gracemount? 4 PHASE 1

4.2 WHERE IS GRACEMOUNT? The answer to the question Where is Gracemount? is not self-evident. The recently introduced structures of Localities and Neighbourhood Networks are too coarse-grained, as are the areas covered by Community Councils. On the other hand, taking Gracemount to be the area that falls within a 1km radius of the South East Locality Office does not align well with community perceptions. Instead, we draw on the notion of‘natural neighbourhood’, as described by the CEC Mapping Portal:8 Natural neighbourhoods are neighbourhood definitions and boundaries created during a consultation with Edinburgh residents. Natural neighbourhood boundaries were created in 2004 as part of a review of ward boundaries. The city has changed much since then, the population has increased, new neighbourhoods have appeared and demolition has taken place in other areas so the 2014 consultation has updated these boundaries. The boundaries will be used by the Council and its partners to plan services, consultations and inform policy and strategy development. More information about the 2014 consultation can be found on the main CEC website page about natural neighbourhoods.9 The three natural neighbourhoods relevant to this project are those for Gracemount, Burdiehouse and Southhouse,+ as shown in Figure 4.10 Informally, we will use the term ‘Gracemount’ in this report to encom- −

4.3 HIGHLIGHTS Our analysis of the building and service data relevant to questions(Q1) and (Q3) highlighted the following points.

8http://data.edinburghcouncilmaps.info/datasets/4082b44746eb4da8b5935be2d3a00185_27 9http://www.edinburgh.gov.uk/news/article/1564/natural_neighbourhoods_-_whats_your_patch Leaﬂet (http://leaﬂetjs.com) | Data by © OpenStreetMap (http://openstreetmap.org), under ODbL (http://www.openstreetmap.org/copyright). 10Arguably the area south of Burdiehouse Burn is not relevant to the project, but this doesn’t appear to be a problem in practice.

9 4.4 Analyses 4 PHASE 1

2. South Neighbourhood Library is atypical in that it occupies the entrance hall for the South East locality office and is entirely self-service — no library staff are present. Due to the building configuration, the library space is mostly occupied by resident waiting for appointments in the office’s interview rooms. Whilst the library allows books, CDs etc to be borrowed, it does offer as wide a range of services for adults and children as nearby Gilmerton Library.11. 3. Edinburgh Libraries systematically collects usage data for all libraries in the city and this allowed us to carry out preliminary comparisons between Gracemount and Gilmerton libraries for a very limited time period (February 2018). In this snapshot, the number of visits to Gracemount library was roughly 55% of those to Gilmerton library. The data also suggests that residents registered at Gilmerton library travel further to, and make greater use of, other library branches in the city compared to people registered Gracemount library. 4. Edinburgh Libraries is able to collect fine-grained usage data by virtue of the fact that many if notmostof the services are only available to registered members. Establishing some kind of membership system for booking and/or participating in activities in all of the CEC’s community centres would facilitate collection of data and allow more intelligent decision-making. Methods which rely too heavily on manual records collected by building staff are time-consuming and prone to errors and missing data. 5. Reviewing the services available to a community would benefit from a clearer classification framework that includes not just Council-provided services (e.g., housing advice) but also community-provided services (e.g., knitting classes) and more generic services such as free WiFi. This would allow us to provide a more comprehensive picture of what level of provision is available for a given type of service in different locations in the local area.

4.4 ANALYSES 4.4.1 Valley Park Community Centre

Data Assessment 2: VPCC Observation Data

The data was contained in an Excel worksheet with a tab corresponding to each observation day which we converted to CSV format. This involved exporting each tab to a separate file, all five of which then had to be combined. Although the observation data had been entered using a common template, there were minor inconsistencies in table placement across the tabs which required further cleaning before further processing was possible. Finally, we queried one data field which seemed unusually high and subsequent correspondence indicated that this was the result of the observer in question having adopted an idiosyncratic interpretation of the guidelines for counting occupancy. We therefore estimated a new value which was more consistent with the other observations in the data.

Although Valley Park Community Centre (VPCC) offers a rich programme of activities for the community, evidence from the centre itself and from the Community Engagement Workstream suggests that take-up is relatively low. As mentioned earlier, manually collected observation data for VPCC, spanning 5 days (Thursday 8 May–Tuesday 14 May 2019), provided a more detailed snapshot of actual usage. The maximum capacities for VPCC rooms are shown in Table 1. The room labelled as ‘Meetingroom’ can be subdivided into two with a partition, but during the week’s observations, all activities utilised it as a joint space. The ‘Interview’ room is also known as Meeting Room 3. The ‘SSO’ room is where the janitor is stationed. We will not attempt to provide a comprehensive account of the observation data here, since the details are probably of limited interest. An overview of the data is shown as a heatmap in Figure 5. This attempts to combine three dimensions: (i) the room in question (plotted along the y axis), (ii) the day and time of day (plotted along the x axis); and (iii) the degree to which the room is occupied (plotted as colour intensity). A darker colour on the heatmap corresponds to a higher level of occupancy. We can notice a few things at a glance. The more or less white columns correspond to late afternoon (17:00-18:00) and early morning (09:00- 10:00) slots — the exceptions along the bottom (SSO) row show that the janitor is present. (Note that this heatmap, as well as the following figures, omit the weekend that intervened in the observation period.) Itis also clear that the Main Office and the Rental Office are fairly consistently occupied. Most of the otherrooms appear to be relatively unoccupied, but the Meetingroom shows the most consistent level of usage.

11For more details, see Appendix B

10 4.4 Analyses 4 PHASE 1

Going into a bit more detail, Figure 5 calculates room occupancy Room Capacity as a percentage of the rated capacity for each room (cf. Table 1). The Cafe 25 colour-bar at the righthand side of the figure shows the mapping from Creche 12 percentages to colours. For example, Main Office has a capacity of4 Kitchen 6 and often contains 2 or 3 people, so occupancy frequently oscillates Main Hall 30 between 50% and 75%. The Art/craft room has a rated capacity of 12 Games/Chill 18 and was fully occupied for a couple of hours in the middle of 13th May. Dance/Fitness 12 Healthcare 3 100 Interview 3VPCC Occupancy: Room Loadings as percentage

CafeRental Office 5 80 CrecheArt/craft 12 KitchenMeetingroom 20 Main Hall Games/ChillIT Suite 13 60 Dance/FitnessMain Office 4 Healthcare InterviewSSO office 2 Rental Office 40 Art/craft MeetingroomTable 1 VPCC Rated Room Capacities IT Suite Main Office 20 SSO office

08 May08 May09:1508 May10:1508 May11:1508 May12:1508 May13:1508 May14:1508 May15:1508 May16:1509 May17:1509 May09:1509 May10:1509 May11:1509 May12:1509 May13:1509 May14:1509 May15:1509 May16:1510 May17:1510 May09:1510 May10:1510 May11:1510 May12:1510 May13:1510 May14:1510 May15:1510 May16:1513 May17:1513 May09:1513 May10:1513 May11:1513 May12:1513 May13:1513 May14:1513 May15:1513 May16:1514 May17:1514 May09:1514 May10:1514 May11:1514 May12:1514 May13:1514 May14:1514 May15:1514 May16:15 17:15 0

Figure 5 Heatmap showing the room loadings for each room in Valley Park Community Centre across the observation period. Room loading is (raw count/room capacity) * 100.

For a slightly different perspective, Figure 6 shows the maximum level of occupancy, as a percentage of capacity, that the rooms achieved at any point during the period of observation. Accordingly, only Kitchen and Art/craft ever achieved 100% loading during the period.

Maximum room occupancy over period

Cafe Creche Kitchen Main Hall Games/Chill Dance/Fitness Healthcare Interview Rooms Rental Office Art/craft Meetingroom IT Suite Main Office SSO office

0% 20% 40% 60% 80% 100%

Figure 6 The maximum occupancy reached in each room over the observation period, using the same room loading calculation as Figure 5

11 4.4 Analyses 4 PHASE 1

is used heavily for activities throughout the week.

Mean room occupancy over period

Cafe Creche Kitchen Main Hall Games/Chill Dance/Fitness Healthcare Interview Rooms Rental Office Art/craft Meetingroom IT Suite Main Office SSO office

0% 20% 40% 60% 80% 100%

Figure 7 The average occupancy of each room over the observation period, using the same room loading calculation as Figure 5

In conclusion, this data seems to confirm the view that the spaces in Valley Park Community Centre are not being used to their full extent. As a caveat, it may be more important that a room is, say, 50% full for most of the time than 100% on fewer occasions.

4.4.2 South Neighbourhood Library

Data Assessment 3: Edinburgh Libraries Data

The library issue data collected for Edinburgh Libraries is extensive and detailed. It includes, for example, information about where and when items are borrowed and which library the borrower is registered at. The source data is managed and stored in a relational database by a third party commercial partner, Axiell. It appears that Axiell automatically generates reports by entering the results of a database query into a summary table in Excel workbook, which includes some facilities for library managers to search the table. Only the workbook is provide to library management staff. There is no live access to the source data from within the Excel spreadsheet and apparently Axiell does not provide Edinburgh Libraries with an API which would offer more direct access to the data. In order to convert the data into a form which can be consumed for further analysis, it is necessary to save the file as CSV. However, attempting to serve the Excel Workbook as provided as CSV only savesthe summary table, not the underlying data. In order to get hold of the latter, the following steps are required: 1. Double-click in a month × totals cell, which creates a new sheet in the workbook, and 2. save the resulting sheet as CSV and give it an appropriate filename. There does not seem to be any alternative to carrying out these steps manually for each Excel workbook, which is time-consuming and can potentially introduce errors. Once this has been done, the separate CSV files have to be recombined to recreate the whole dataset. A further set of Excel files covers activity data in individual libraries. These have a visually-oriented design which is presumably intended to assist with manual data entry by a librarian. The data layout is relatively complex and we did not have time to process these files computationally.

The library that serves the Gracemount area is self-service only and is located in the public area of the South East locality office. As well as offering basic library services, the space acts as a waiting area forclients of the primary South East locality office services. According to the Phase 1 Community Engagement Report, one of the perceived ‘pains’ in Gracemount concerns the library, in particular the lack of dedicated library staff, the restricted range of books, and the absence of a family atmosphere

12 4.4 Analyses 4 PHASE 1

However, it is difficult to determine the extent to which these deficiencies detract from the value of the library in its current form. One possible approach is to compare usage of South Neighbourhood Library with that of nearby Gilmerton Library, on the grounds that the latter could act as proxy for what South Neighbourhood Library might be like if it were staffed and had dedicated space. We have carried out preliminary analysis to explore this hypothesis, based initially on one month’s worth (February 2018) of issue data from the Edinburgh Libraries.12 The observations are provisional and require strengthening with the additional data that is available but not yet integrated into the analysis.

Libraries ranked by issue counts (March 2018)

Morningside Blackhall Newington Oxgangs Stockbridge Leith McDonald Road Portobello Piershill Fountainbridge Drumbrae Hub Corstorphine Currie Wester Hailes Colinton Mobile Central Children's Music Craigmillar Balgreen

visited_branch South Queensferry Gilmerton Art & Design Balerno Ratho Muirhouse Kirkliston Edinburgh & Scottish Collection Moredun South Neighbourhood Office Granton Sighthill Admin Office Central Reference Western General Hospital Main (testing) Bibliographic Services

0 1000 2000 3000 4000

Figure 8 Indicative level of use of Edinburgh Libraries, excluding Central Library

Figure 8 gives a snapshot of the issue figures for Edinburgh Libraries, excluding Central Library. The actual counts for Gilmerton and South Neighbourhood Library (labelled here as ‘South Neighbourhood Office’) are 532 and 293. Gilmerton lies between the first quartile and the median while South Gilmerton Library than inthe case of South Neighbourhood Library. That is, if my ‘home’ library was Gilmerton, I would be more inclined to use it (because of its better facilities) than I would be if my ‘home’ library were South Neighbourhood.

12Counts for issues will usually be higher than borrower numbers, since each borrower can withdraw multiple items on a given visit to a library.

13 5 PHASE 2

Branches visited by borrowers registered at Gilmerton

Art & Design

Balerno

Blackhall

Central Children's

Central Lending

Colinton

Corstorphine

Craigmillar

Currie

Drumbrae Hub

Fountainbridge

Gilmerton

Granton

McDonald Road

Mobile visited_branch Branches visited by borrowers registered at South Neighbourhood Office Moredun

Central Children's Morningside

Craigmillar Newington

Drumbrae Hub Oxgangs

Gilmerton Piershill

Mobile Portobello

Moredun Ratho

Morningside Sighthill visited_branch

Newington South Neighbourhood Office

Oxgangs South Queensferry

South Neighbourhood Office Stockbridge

Stockbridge Wester Hailes

0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100% (a) Over 80% of issues made to borrowers registered at South (b) Over 60% of issues made to borrowers registered Gilmer- Neighbourhood Library are in that branch3 ton Library are in that branch

Figure 9 Comparison of South Neighbourhood and Gilmerton Library in terms of percentage of issues made in ‘home’ branch.

However, this hypothesis is not supported by the borrowing data we have examined. Figure 9a shows that over 80% of issues made to borrowers registered at South Neighbourhood Library are in that branch itself. Of the other 10 library branches visited, Gilmerton is the unsurprising favourite, at just under 8%. Bear in mind that the raw counts are small and thus these percentages need to be viewed with caution. By contrast, just over 60% of the issues made to borrowers registered at Gilmerton Library took place in that branch. What is even more striking is the much greater spread of other libraries that were visited by these borrowers: 26 as opposed to 10. We can only speculate as to the reasons for this, but they might involve a variety of factors including greater mobility across the city of Gilmerton residents and greater engagement with libraries in general.

5 PHASE 2

As a result of the project’s community design stream, there has been increased emphasis on exploring data that reflects community priorities within Gracemount. Repeating what was said in section 1, the mainissues that emerged were: 1. mobility, accessibility and transport; 2. Neighbourhood vs. non-neighbourhood audiences for facilities, especially Gracemount Leisure Centre; 3. the provision and quality of public and community spaces.

5.1 HIGHLIGHTS 1. The perception that Valley Park Community Centre is not readily accessible to residents north of Captain’s Road can be supported by estimating average walking time required to reach it from various locations across the area. 2. Although Gracemount Leisure Centre appears to be well used by residents of Gracemount, by far the greatest proportion of users are based in other parts of the City Region. 3. The data available from the CEC Open Spaces Audit (2016) does not allow us to draw conclusions about the provision of parks and greenspaces in Gracemount.

5.2 ANALYSES The analyses that follow are more partial than we would like and lack a clear framework for evaluating qualitative concerns of the kind expressed by the Gracemount community. Nevertheless, they do appear to largely substantiate these concerns.

14 5.2 Analyses 5 PHASE 2

(a) Isochrone map centered on Gracemount Leisure Centre (b) Isochrone map centered on Valley Park Community Centre

Figure 10 Isochrone maps representing distances walkable from specific locations. A darker colour represents a shorter trip time, with thresholds at 5, 10, 15, 20 and 25 minutes.

13https://en.wikipedia.org/wiki/Food_desert

15 5.2 Analyses 5 PHASE 2

(a) Selected amenities in Gracemount area (b) Selected amenities in south Edinburgh area

Figure 11 Maps showing location of selected amenities (restaurants, GP, bank/ATM, library), based on OpenStreet- Map data.

5.2.2 Gracemount Leisure Centre Catchment Area

Data Assessment 4: Edinburgh Leisure Data

(a) Heatmap showing south Edinburgh area (b) Heatmap showing Edinburgh City Region

Figure 12 Heatmap based on postcode data of members of Gracemount Leisure Centre for 2018. The boundaries of the three natural neighbourhoods are outlined in black.

14Only partial data for 2018 has been analysed. Fuller data is available but we did not have time to integrate it.

16 5.2 Analyses 5 PHASE 2

5.2.3 Gracemount Greenspaces The topic of Gracemount’s greenspaces cropped up a number of times in the Community Engagement report; for example: “the feeling of neglect implied by poorly maintained … outdoor spaces and public realm”. Machine- readable spatial data about the city’s greenspaces based on the CEC Open Space Audit can be found on the CEC Mapping Portal ,15 and the relevant areas are shown shown layered on the Gracemount natural neighbourhoods in Figure 13. The Mapping Portal data download page provides this brief description of the Open Space Audit:16 The open space audit was carried out in 2009 as part of the open space strategy. The Open Space Strategy was approved by the Council’s Policy and Strategy and Planning Committees at the end of September 2010. The preparation of an open space strategy is a recent requirement of national planning policy, requiring the creation of an audit, a strategy and action plans. The implementation of the strategy and action plans will be monitored and every five years, from 2015, the strategy will be reviewed and updated.

Figure 13 Spaces included in the Open Space Audit which fall within the Gracemount natural neighbourhoods

It is not clear from Mapping Portal download page whether the data comes from 2009 or 2016. The more recent web page Edinburgh’s Open Space Map17 shows losses and gains in open space but is not easy to compare with the downloadable data on the Mapping Portal. In addition, metadata about the latter is sparse and it is unclear how to interpret the different assessment methods or what criteria different assessment methods were used to arrive at the audit score. Table 2 shows the underlying data, ordered by the AuditScore values. It will be seen that some of the spaces are marked as not accessible. However, assuming that ‘Gracemount House’ is the same as ‘Mansion

15http://data.edinburghcouncilmaps.info/datasets/223949a6212f4068b30aa6ed8fc2e1ef_15 16More documentation is available in the report Open Space Audit, December 2016 (http://www.edinburgh.gov.uk/downloads/file/ 1286/open_space_audit). The Council has recently updated its Open Space strategy and details are available at http://www.edinburgh. gov.uk/info/20178/park_management_and_rules/427/open_space_strategy. 17https://edinburghcouncil.maps.arcgis.com/apps/StorytellingSwipe/index.html — the underlying data is not made available as a download.

17 5.2 Analyses 5 PHASE 2

Access NAME PAN65 AuditScore OS_Quality PQA_Grade Y Niddrie Burn Complex Green Corridors 85 Good Y St Katharine’s Brae Residential 80 Good Y Burdiehouse Burn Park Green Corridors 76 Good Y Niddrie Burn Complex Green Corridors 72 Good Y Burdiehouse Burn Park Green Corridors 69 Good Good Y Balmwell Terrace Residential 68 Good Y Burdiehouse Terrace Residential 66 Good Y St Katharine’s Crescent Residential 65 Good Y Burnhead Crescent Residential 60 Fair Y Balmwell Park Residential 60 Fair Y Captain’s Loan Residential 58 Fair Y Captain’s Drive Residential 57 Fair Y Gracemount Drive Residential 53 Fair Y Gracemount Drive Residential 53 Fair Y Burdiehouse Burn Park Semi-natural Park 50 Good Y Burdiehouse Street Residential 47 Fair Y Gracemount Square Residential 44 Fair N Gracemount House Institutions 0 Fair N Howden Hall Institutions 0 N Balmwell Beefeater Business 0 N Gracemount High School Schools 0 Y Liberton Gardens Park Public Parks & Gardens 0 Good N Gracemount Sports Centre Playing Field 0 Y Gracemount Drive Civic space 0 N Burdiehouse Primary School Schools 0 Y Burdiehouse Burn Park Semi-natural Park 0 Good

Table 2 Tabular representation of open spaces within Gracemount that were audited by CEC

House’, this seems to incorrectly classify the Walled Garden as non-accessible. It will also be noted that many of the spaces are classed as residential, presumably because they form part of apartment blocks or similar. A further oddity is that Burdiehouse Burn Park is listed four times, with different AuditScore values. The same data can also be represented as a bar chart, as in Figure 14.

CEC Open Space Audit for Gracemount

Niddrie Burn Complex St Katharine's Brae Burdiehouse Burn Park Balmwell Terrace Burdiehouse Terrace St Katharine's Crescent Burnhead Crescent Balmwell Park Captain's Loan Captain's Drive Gracemount Drive NAME Burdiehouse Street Gracemount Square Gracemount House Howden Hall Balmwell Beefeater Gracemount High School Liberton Gardens Park Gracemount Sports Centre Burdiehouse Primary School

0 20 40 60 80 100 AuditScore

Figure 14 Plot of AuditScores of Gracemount Open Spaces. The bars represent variation in values where the same location receives multiple scores.

In order to evaluate the quality of greenspaces within Gracemount we would require clearer criteria for evaluation metrics as well as more up-to-date surveys.

18 APPENDIX A DATA REGISTER / DATA CATALOGUE 5 PHASE 2

APPENDIX A DATA REGISTER / DATA CATALOGUE

The project has succeeded in collecting a rich portolio of datasets, amounting to about 1GB of data divided over approximately 1000 files. Within this, three subsets of data are particularly notable: 1. Almost 100 Excel files of library usage data ( 140MB), covering all the city’s libraries. 2. data for Gracemount Leisure Centre, provided by Edinburgh Leisure, comprising 1 million records for 2016-2019. 3. A large volume of GIS datasets ( 700 MB) mostly in the form of ESRI Shapefiles, again with city-wide coverage. In addition, the project has acquired much smaller datasets for buildings and services specific to Gracemount; although these are more project-specific they provide useful insights into what might be available inother parts of the city. The specification of what should be provided as a Data Register has evolved during the course oftheproject. Although it is relatively easy to provide a bare listing of data files, this has two key limitations. • A file listing only makes sense in the context of a file storage system. Ideally this would beavailable online, subject to suitable access controls. However, currently there is no such provision, either within CEC or within the University of Edinburgh. • The data files are only useful when accompanied by informatic metadata. For example, metadata should include information about file formats, ownership, access mechanisms, provenance, etc. To address these issues, we need to move to some kind of Data Catalogue which systematically associates data files with metadata. A promising approach uses data packages; these are descriptor files for “putting collections of data and their descriptions in one place so that they can be easily shared and used”. 18 We have experimented with this technique and the results are encouraging. However there has not been time for a comprehensive implementation.

18https://frictionlessdata.io/docs/data-package/

19 APPENDIX B GRACEMOUNT SERVICES 5 PHASE 2

APPENDIX B GRACEMOUNT SERVICES

Although we have received partial data about services and activities that are offered within Gracemount, we have not been able to come up with a satisfactory method for categorising and counting them. The following lists give an indication of the breadth and heterogeneity involved. Services offered at South East locality office: • Benefits • Children and Families • Council Tax • Criminal Justice • Edinburgh Housing Advice Partnership/Community Help and Advice Initiative • Environment • Family and Household Support • Housing • Housing Options / Homeless Assessment • Library • Payments • Temp Accommodation Activities hosted at Valley Park Community Centre: • Antenatal class • Anxiety management • ARK • Art Group • Baby Explore • Baby Massage • Careers advisor • Cooking Class • Cooking Group • Dance group • Employment Training • English • English (ESOL) • English & Skills • English creche • Fitmammas • Friday Club • Gardening Volunteers • Give it a go • Health Baby Clinic • High school sports group • Indoor Bowls • Irish Dance • Jujitsu • Machine knitting group • Midwives • P1-P3 Club • P4-P6 Club • Phoenix Singing Group • Rainbows • Senior Youth Club • Tai Chi • Tutor Group • Yoga • Yoga Creche • Zumba

20 APPENDIX B GRACEMOUNT SERVICES 5 PHASE 2

Activities hosted in Gilmerton Library, Sept 2018: • Bookgroup Meeting • Councillor Ash Denham • Gilmerton/Inch Community Council • Let Our Voices Be Heard • Purly Queens Knitting Group • Smoke Free South Scotland • Visually Impaired I-Pad Training • Bookbug • Colouring In • Speech and Language Lego Club Activities hosted in South Neighbourhood Library, Sept 2018: • Bookgroup Meeting • Bookbug • Writer’s Group • Nursery Visit

21 APPENDIX C SUMMARY OF DATA INGESTION AND PROCESSING METHOD 5 PHASE 2

APPENDIX C SUMMARY OF DATA INGESTION AND PROCESSING METHOD

This appendix briefly summarises the main steps involved in receiving and processing data from theperspect- ive of the University of Edinburgh.

1. Most datasets have been acquired in the form of Excel Workbooks, typically containing multiple work- sheets. On receipt of the data and after a quick preliminary inspection, we have organised it into folders, mainly based on the relevant building. 2. The programming environment uses the Python programming language.19 Apart from the core libraries provided as part of the language, there is a wealth of easily-installed, special-purpose modules for Python which can be accessed within a consistent programming framework.To aid reproducibility, the complete set of library dependencies have been captured as a conda environment file.20 3. There are numerous development environments for Python, as with most modern programming languages. We have chosen to use JupyterLab,21 an interactive user interface that runs in the browser and offers rich support for data visualisation. In addition, it encourages a programming style in which code is interspersed with text, and therefore richly documented. 4. Although there are libraries in Python for reading Excel Workbooks, these do not always operate reliably. Instead, we save each sheet within a Workbook as a separate file in CSV format, using UTF-8 as the text encoding. If the Workbooks contains numerous sheets, this can be quite time-consuming. The resulting CSV file is then read into memory as one of the preliminary steps of the processing. 5. Geospatial data has been ingested in, or converted into, GeoJSON format. 6. In order to develop a viable approach to a particular dataset, we have find that it is usually best to work with a portion of the data first of all. Since most of the relevant datasets are already subdivided alonga temporal dimension, this usually means starting with a subperiod of the time span. Once an approach has been developed for the smaller portion, it should be relatively straightforward to integrate the remaining parts of the data. 7. An important preliminary step has turned out to be data normalisation. This might, for example, involve converting mixed 12-hour and 24-hour timestamps into a uniform format. Other cases involve normal- ising textual references. For example, in the library borrowing data, this involved steps like the following to ensure that all library branches are named in an internally consistent manner: a. Stripping off the prefixes “Registered at” and “Visited -”. b. Stripping off the prefixes “Self Service” and “Self -Service”. c. Removing “& Library” and “& Librar” from the end of “South Neighbourhood Office”. d. Removing “Library” from every library branch name. e. Stripping off any leading or trailing blanks.

These modifications reduced the list of unique entries for ‘visited_branches’ from 55 to 38 by collapsing irrel- evant or erroneous distinctions.

19See https://www.python.org. For this project, we have been using the latest current release, namely Python 3.7. 20https://docs.conda.io/projects/conda/en/latest/user-guide/tasks/manage-environments.html 21https://jupyterlab.readthedocs.io/en/stable/

22 APPENDIX 07: COMMUNITY ENGAGEMENT PHASE 2

OUR COMMUNITY: GRACEMOUNT, BURDIEHOUSE, SOUTHHOUSE COMMUNITY ENGAGEMENT 2 DRAFT

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JULY 2019 OVERVIEW: TOTAL NUMBERS OF PEOPLE ENGAGED

SCHOOL WORKSHOP 13 COMMUNITY SPOT INTERVIEWS 40 PRE-ARRANGED MOSTLY SERVICE INTERVIEWS PROVIDERS 34 OUR COMMUNITY: GRACEMOUNT, BURDIEHOUSE, SOUTHHOUSE PHOTO COMPETITION 28 COMMUNITY ONLINE SURVEY #1 88 SERVICE PROVIDER ONLINE SURVEY #1 14

PARTICIPATORY EXHIBITION ACTIVE ENGAGEMENT DISPLAY #1 (WRITTEN COMMENTS OR INPUT) 318

POSTCARD SURVEY #1 20 STAKEHOLDER MEETING 30 COMMUNITY WORKSHOP #1 19

PARTICIPATORY PHOTO EXHIBITION DISPLAY #2 BASED ON TOTAL 860 VOTES /COMMENTS, AVERAGE OF 3 PER PERSON 287 MOSTLY ONLINE COMMUNITY SURVEY #2 MEMBERS 36 COMMUNITY WORKSHOP #2 14 TOTAL: 941

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JULY 2019 COMMUNITY PHOTOGRAPHY EXHIBITION

Phase 1 of the community engagement for the ‘Our Community: Gracemount, Burdiehouse, Southhouse’ project included a photography competition. This invited local residents, workers and other stakeholders to submit a photograph of their favourite local neighbourhood place, including a caption about why they chose this place and an aspiration for the future of the area.

28 photos were entered into the competition. Entries came from a mix of local residents and stakeholders of all ages, and with various relationships to the Gracemount, Burdiehouse and Southhouse area.

Analysis of all photo captions/locations fed into the project, and can be found within the Phase 1 report.

The photos were exhibited as part of a display for one week each within Gracemount Leisure Centre, St Catherine’s RC Primary School and Gracemount Primary School during June and July 2019. These locations were chosen because of their high footfall. This was important so that as many people as possible could view the photos, participate in a public vote for the winner and also fill in a postcard survey available at the display. The exhibition display being situated at the two primary schools also enabled those students who had taken part in the May school workshop (and their parents) to see their photo exhibited and find out more about the project.

A total of 860 votes were cast across all photos at the display as part of a public vote to select the winning photo. Three 9-11 year olds - Sasha, Kiiki and Alisha - from St Catherine’s Primary School won with 146 votes. Their photo commented on the importance of ‘The Dip’ at Burdiehouse Burn Valley Park, the local shops and their school. Their aspirations related to a desire for At Gracemount Leisure Centre At St Catherine’s RC Primary School At Gracemount Primary School less anti-social behaviour from teenagers in the park, (13-19 June) (19-26 June) (26 June - 4 July) less litter, and more environmental/’green’ attitudes.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JULY 2019 ONLINE + POSTCARD SURVEY #2

The ‘Our Community’ project’s first phase An online survey was distributed to all local of engagement established a number of stakeholders (residents, groups, service themes and community priorities around providers) previously contacted, as well which there was general consensus. In as those who actively engaged in the first addition to these, the project team identified phase of the project. These stakeholders a number of key buildings, services, ideas were encouraged to pass the survey on to for the future or considerations that it would their local networks, including colleagues, be useful to further understand or seek friends and family to encourage as many, feedback on. and as wide a diversity of participants to provide their feedback. 36 responses were A follow-up survey aimed to clarify received. Thank you to everyone who shared and better understand these important their views about services and public buildings in Gracemount, Burdiehouse issues, opportunities and aspirations. For Printed postcard surveys complemented and Southhouse. example, asking in more detail how local We would love to find out more this online/digital engagement to help about particular themes identified as stakeholders felt about: ensure the widest diversity of people important to the local community. Tell us your views via this postcard could participate in the project. Postcard survey. Or for an online version and more project information: • a possible future community hub, surveys were available from the exhibition www.edinburgh.gov.uk/mygracemount • their relationship with Gracemount display showcasing photo competition Mansion and grounds, entries - present in Gracemount Leisure • which improvements to public streets Centre, Gracemount Primary School and St and spaces should be prioritised, Catherine’s RC Primary School for a total of • how to best enhance opportunities for 3 weeks. physical activity, • how the new St Catherine’s Primary The following pages break down the School might add value by offering findings from these surveys around the key space or facilities for the community. themes and questions asked. Something that has frequently been Community comments to date have also mentioned in community comments to mentioned Valley Park Community Centre, date, has been a desire for a community and that this isn’t currently used to its full hub within the central Gracemount area. potential. Do you agree? Is this something you would support? Yes No Not sure Yes No Not sure What actions could be taken to encourage Why did you select this answer? you, or local people you know, to use Valley Park Community Centre more?

What would a community hub best suited to this local area include? The grounds and Walled Garden at the Mansion House have been used in recent years for activities like community A desire for more green space and/ food growing, community gardening and or improvements to local streets and outdoor learning. Based on your own public spaces has also been frequently experience, how important are the grounds mentioned by community members. Is and Walled Garden to local people? this something you would support? Yes No Not sure Not at all Not very Not sure Fairly Extremely important important important important Why did you select this answer? How could the new St Catherine©s RC Primary School building deliver value for the community? Are there local organisations/groups that might also want By filling in this survey, you consent to the information provided being used by City of Edinburgh Council, the to make use of the building? Who? University of Edinburgh, and relevant other parties for the purposes of this project.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JULY 2019 SURVEY #2 FINDINGS: COMMUNITY HUB

The vast majority of respondents would support Would you support No provision of a community hub (97% approval) provision of a community [3%] hub in central • This is seen as critical for a community which Gracemount? survey respondents felt has big issues (those cited included poverty, drug use/addition, Yes social isolation), and which many feel has been [97%] “forgotten about by Council”. • One respondent suggested this be called a ‘Wellbeing Hub’, framing the community hub’s What facilities should a intent around well-being in terms of social community hub best suited connection (places to meet / activities), healthy to the local area include or be combined with? food (cafe, community growing), health/wellbeing/addiction related services etc.

• The most popular facilities respondents felt CAFE 86% a community hub should incorporate were: a cafe (86% support), toilet and kitchen facilities ACTIVITIES FOR YOUNG PEOPLE 72% (83%), activities/clubs to suit all ages (83%), LIBRARY 47% meeting space for local organisations/groups NURSERY 22% (78%), bookable rooms at affordable rates (78%), a community garden/growing space PRIMARY SCHOOL 17% (78%), free WiFi (75%), activities for young HIGH SCHOOL 14% people (72%) and a community hall (72%). MEETING SPACE FOR LOCAL GROUPS 78% • The least popular facilities for a community OFFICE SPACE FOR HIRE BY THIRD SECTOR 33% hub to be combined with were: a high school BOOKABLE ROOMS AT AFFORDABLE RATES 78% (only 14% of respondents would support this), followed by a primary school (17%). ACTIVITIES/CLUBS FOR ALL AGES 83% • It is worth noting, the answers above may COMMUNITY HALL 72% reflect people’s expectations as to what a PUBLIC SERVICES [HEALTH+SOCIAL CARE] 53% community hub typically looks like. This should PUBLIC SERVICES [FAMILIES+CHILDREN] 47% be investigated further. PUBLIC SERVICES [OTHER] 19% TOILET AND KITCHEN FACILITIES 83% FREE WIFI 75% COMMUNITY GARDEN / GROWING SPACE 78% SURVEY #2: Would you support provision No of more green spaces and [9%] PARKS, STREETS + PUBLIC SPACES improvement to existing public streets and spaces?

Yes [91%] There is strong support for improvements to local streets / green spaces / public spaces (91% approval) • The majority of survey respondents would support the following improvements: more litter bins (66% of respondents), improved pavement surfaces and road crossings for pedestrians (both 57%), additional public seating throughout the local streets and public spaces (51%). • In the comments, respondents specifically mentioned: »» a need for places for children to play which are free of glass and litter »» concerns around traffic, and there being too many cars »» the area having a generally unwelcoming, neglected feel, that gives a bad first impression of the neighbourhood • Some felt there were enough green space nearby, but that these spaces are poor maintenance/condition (both in terms of Council and user behaviour). Many respondents What type of ALLOTMENTS / COMMUNITY FOOD GROWING specifically mentioned litter, dog poo, glass, improvements would 34% vandalism, and anti-social behaviour that you like to see? COMMUNITY GARDEN [GENERAL GARDENING] 43% prohibit use of the existing public spaces, local parks and street environment. SMALL LOCAL PARK [GRASS, SHRUBS, TREES] 54% CONNECTED INTEGRATED NETWORK OF SMALL/LARGE GREEN SPACES 29% MORE STREET TREES 37% MORE LITTER BINS 66% A PUBLIC TOWN SQUARE 31% MORE PUBLIC BENCHES/SEATING THROUGHOUT STREETS/PUBLIC SPACES 51% IMPROVED PAVEMENT SURFACES FOR PEDESTRIANS 57% IMPROVED ROAD CROSSINGS FOR PEDESGTRIANS 57% SURVEY #2: Do you think Valley Park Community Centre is VALLEY PARK CENTRE currently used to its full potential?

Those that are aware of Valley Park Community Centre, don’t feel it is used to its full potential. No • 50% of people weren’t sure about how much Not [47%] VPCC is used, indicating a large amount of the sure local population unfamiliar with the centre. [50%] • Of those with an opinion about/who know Valley Park Community Centre, a significant majority Yes [3%] (94%) felt it was underused. This represented 47% of the overall number of respondents. • This indicates a lack of both awareness and usage of Valley Park Community Centre. Survey respondents gave reasons for this as including: »» a lack of desirable activities to attend »» a lack of promotion (suggestions for leaflets, posters, ads in local papers/school bulletins, social media presence, website, open days, weekly email updates of facilities/rooms available sent to other local services) »» better navigation/signage needed to make the centre easier to find »» location in Southhouse puts some people off attending as they don’t want to walk through the Southhouse estate (particularly at night), or over a busy road (Captain’s Road) to get there. No bus route, and distance from Gracemount are also limitations. »» improved booking system needed (currently people are put off due to difficulties initially making bookings, lost bookings, curtailed ongoing use for their activities despite their expectations they could continue to use spaces). SURVEY #2: PHYSICAL ACTIVITY

Local people’s physical activity would be most positively impacted by improving access to existing sports facilities via price reduction as well as infrastructure enhancements to the street environment to better support running and cycling. • 75% of survey respondents stated that improving streets and public spaces for running and cycling would help increase their physical activity levels. Many commented on a need for dedicated bike lanes and facilities, a reduction in car speed to 20mph to improve feelings of safety when walking/cycling, better footpaths and running tracks, bike storage and showers within work place buildings, improvements to local streets, and prioritising of pedestrian movement over cars within the area. • 75% of survey respondents were also supportive of reduced/free access to existing sports and recreation facilities or activities. Respondents commented that this would remove barriers to this existing provision as well as reduce health inequality linked to poverty. For example, the Leisure Centre was frequently mentioned as being too expensive for many local people to use. This was seen as exclusive, promoting use by those from further afield whilst remaining inaccessible to local people, with some respondents feeling the Which of the following Leisure Centre and Council having an attitude of would be most beneficial OUTDOOR RUNNING TRAILS 38% in allowing you to increase putting profit over community. IMPROVED CONDITIONS FOR RUNNING + CYCLING your physical activity? 75% • The majority (59%) of respondents also felt OUTDOOR GYM/EXERCISE EQUIPMENT 22% a well-maintained new multi-use sports pitch would help support opportunities for A MULTI-USE GAMES PITCH 59% physical activity, with some commenting on the REDUCED COST OR FREE ACCESS TO EXISTING FACILITIES 75% importance of this being financially accessible to all. SURVEY #2: GRACEMOUNT MANSION

Gracemount Mansion, Walled Garden and grounds were considered ‘extremely important’ Did you take part in any by most (55%) of those surveyed: activities in the Mansion House in the 12 months prior • 76% of those surveyed stated the Mansion, • Many respondents commented on the need to its closure in May 2018? Walled Garden and grounds were either for broad-reaching community services ‘fairly’ or ‘extremely’ important to them. to be provided in the Gracemount area, • Only 6% stated the Mansion, Walled Garden particularly now the Mansion is closed. and grounds were ‘not at all’ or ‘not very’ Some mentioned a dedicated, Council- funded, community development worker No Yes important to them. 18% were ‘not sure’ [53%] [47%] - presumably as their limited knowledge/ post being mandatory to ensure the success experience of this building and its grounds. of any future community hub for use by a wider diversity of local people, either at the • 47% of survey respondents had used Mansion or elsewhere. Gracemount Mansion in the year prior to • Survey respondents made strong statements its closure, 53% had not. This indicates Based on your own experience how considerable usage of the building and of loss around the Mansion’s closure and important are the mansion house, its grounds if representative of the wider impact this has had. Themes included: grounds and garden to local people? population. Available data on attendee »» its importance as a social connector and NOT AT ALL IMPORTANT 6% numbers may be able to clarify if this is the community space for all ages. case. »» there being a lack of alternative places NOT VERY IMPORTANT 0% in a suitable nearby location to deliver all NOT SURE 18% • Some respondents highlighted the the services previously on offer under one importance of the Walled Garden and grounds roof at the Mansion. FAIRLY IMPORTANT 21% school-age children for , with many citing the »» the importance of Mansion activities/ EXTREMELY IMPORTANT 55% value the garden and its volunteers deliver for clubs in providing food as part of the community. these activities - this assisted those • A small number of respondents commented experiencing poverty whilst not creating that - when open - the Mansion building stigma. This was particularly highlighted itself was primarily used by church-affiliated in connection with children’s activities, groups rather than more broadly utilised by where respondents highlighted this was the community. often the only food children had that day.

It’s a beautiful building in a great location with a

“ lovely quantity of green/garden space. It would be a great loss if [...] sold and privatised, unless to an “ organisation that had to open it to the community. SURVEY #2: ST CATHERINE’S PRIMARY

Respondents generally supported combining community activities with the new St Catherine’s Primary School building: • Many respondents were supportive of • Respondents named particular facilities sharing the new St Catherine’s building that could offer benefit to both school and facilities with community groups. children and the broader community. In particular, respondents commented These are the facilities that could deliver on the opportunities and value that additional value and efficiency through provision of a meeting space, storage, their shared use: and catering facilities would offer to local »» public library / learning hub community groups, the church, and other »» sports pitches (open into the evening for organisations. free public use) »» large playground and green natural • Other respondents were concerned an spaces (freely accessible outside of approach sharing or co-locating facilities school hours) was just ‘cost-cutting’ by the Council, »» kitchen / catering facilities who were seen as trying to accommodate »» large hall too many things under one roof and in so »» meeting rooms doing them all badly, and not doing the »» one-to-one counselling rooms community justice. »» storage space • Some respondents were concerned • However, it was felt crucial that these whether a building used primarily as a facilities be free where possible, publicly school would mean community groups accessible, and with opening times beyond wouldn’t be able to access or use the the school day to accommodate community building during weekday day-times, use. restricting their use. As a result they felt there was value in keeping these buildings/ functions delivered separately.

St. Catherine’s is a great school that is long overdue

“ replacement. The school needs to be bigger when it is

rebuilt. It has to have modern facilities that are fitting of the pupil’s needs. Good playground and natural “ space with well lit and multifunctional teaching space. COMMUNITY BRIEF: A SUMMARY OF KEY FINDINGS

A community brief sets out the priorities, needs and aspirations of a community. It forms a brief of desired action for the SENTIMENTS future and points of agreement that the • A sense Council has ‘forgotten’ about the area (examples majority of community members who given include lack of maintenance of the football participated would like to see go forward. It pitches, Gracemount Mansion prior to its closure, and issues of litter/vandalism), and ‘taken away’ those can be considered a snapshot in time, and assets community previously invested in or valued (e.g. ideally forms the starting point for further Gracemount Mansion). engagement. • A feeling that the services located within the central This community brief summarises key Gracemount area only partially benefit local residents. findings from engagement activities as »» The Leisure Centre was often given as an example primarily service part of the ‘Our Community: Gracemount, of a facility sited locally but felt to those from further afield due to its pricing structure Burdiehouse, Southhouse’ project (April- that excludes some local residents (often described as July 2019). The findings will be fed back to promoting profit over community). City of Edinburgh Council, to help shape »» Similarly, there are perceptions that those working future planning of local public buildings within the SE Locality Office are professionals from and services. This brief should be viewed outwith the local area, commuting and using local as an initial guide, from which Council can streets for parking. This was felt to exacerbate further engage with the community as they parking pressures, as well as not prioritising training of local people for these employment opportunities. consider, develop and refine various options for the future of the area, its buildings and • A strong sense of loss around Gracemount Mansion services. closing, but a recognition that the renovation costs likely prohibit its reinstatement. The Mansion’s central location, A ‘sentiments’ section has also been multiple services under one roof, welcoming feel, and included. This communicates general significant community involvement are missed, as these feelings expressed by the community features have not been reproduced in the re-distribution around key topics that Council may also find of services elsewhere. useful to incorporate into their thinking. • Strong support for Gracemount Walled Garden and grounds, and the theraputic, social, skills development, Please note - this community brief healthy food education, and play opportunities this communicates broad themes that have provides local people, particularly school-age children. emerged from community engagement • Concerns about future pressure on local services due to activities to date i.e. points of general significant new housing being built nearby. consensus or recurrent views/statements • A strong sentiment that Gracemount, Burdiehouse and from diverse individuals. It therefore does Southhouse are distinct, separate neighbourhoods. not (and cannot) capture all the views Services provided in Southhouse (e.g. Valley Park expressed by individuals. It should be read Community Centre) are not seen as being for Gracemount with this in mind. More detail, individual residents. This territoriality should be considered for comments and in-depth findings can be future decisions about building/service location and their found in the full report. target population. NEEDS PRIORITIES ASPIRATIONS • In order to improve community use of local services, issues • A community hub that provides a mix of • For an inspirational flagship eco-school, around location (disconnected neighbourhoods divided by community functions under one roof. A place wellbeing centre, catering college or other busy roads), cost (which restricts access for some users), and to meet, socialise, and access services, entity to be based at Gracemount Mansion. This awareness (better promoting existing services/activities) would that is welcoming to all ages and economic would raise the profile of Gracemount, making have most impact. backgrounds, integrates a community it a place to be proud of, whilst also delivering • In order to improve community use of existing buildings/physical development worker role, and prioritises facilities positive employment, training, educational and/ facilities, issues around maintenance (e.g. ensuring football including a cafe, toilets, kitchen, meeting space or environmental benefits to local residents and pitches in useable condition, basic repairs to Walled Garden for local groups, bookable rooms at affordable community. structure), affordable access (e.g. to the Leisure Centre) and rates, free WiFi, and a community garden. • The Walled Garden Group have aspirations for extended opening (e.g. evening free public access to school sports • Free activities and a dedicated space for young use of the Stable Block within the grounds of pitches/playgrounds) could be considered. people (particularly 12-15 year olds), including Gracemount Mansion for a community cafe • Several new physical spaces or improvements are needed: long-term funding provision for dedicated youth linked to the garden produce, food education and skills. »» an intergenerational social space to spend time/meet others. worker staff. One solution for this to be achieved would be via a standalone youth centre but which St Catherine’s Primary School • Gracemount Community Church own a parcel »» a new building asap links into other relevant local services which can ‘proper’ library of land to the north-east of Gracemount »» a with library staff, more activities, better book be assessed from the same building. selection, and welcoming atmosphere (not a waiting room for Drive, upon which they plan to build a church other services). • Addressing the future of Gracemount Mansion incorporating a cafe and meeting/activity space. »» a larger playground to replace the playpark near Tesco. and grounds. This requires a short-term solution There may be opportunities to co-ordinate »» significant improvements to the street environment for to ensure further deterioration, anti-social and cooperate as both their, Council’s and the pedestrians, runners and cyclists to promote uptake of these behaviour and vandalism do not cause damage or Walled Garden group’s plans develop for new free physical activities (cycle lanes, running tracks), enhance injury, and a long-term plan that ideally retains local buildings/services/community spaces to pride of place (pleasant pedestrian environment), and enhance the community function of this space in some ensure these do not double up unnecessarily. accessibility for less mobile residents (pavement condition, respect, including support for the Walled Garden • The engagement identified a number of broader pedestrian crossings, drop-kerbs). group. It is important to the community that any local issues that impact on the condition »» more suitable, dignified, and available rooms to meet privately future plans be respectfully communicated in of various neighbourhood places, sense of with Council staff at the SE Locality Office. terms of timescale, plan of action and rationale. community, and local people’s use (or not) of »» additional seating/trees/planting/bins within the central • Design and construction of the new St the services already provided. These included Gracemount local shops/plaza area to provide a pleasant place Catherine’s RC Primary School as a priority to litter, vandalism, crime, anti-social behaviour, to sit, eat food and meet others. ensure it can accommodate increasing demand territorialism and gangs, drug and alcohol • Some needs relate more to services or systems: for places given the new housing currently under misuse, and poverty. Addressing these issues construction. Facilities to be prioritised include formed a recurrent theme and dominant local DRAFT »» an improved booking system at the SE Locality Office »» improve ease of accessing GP appointments a separate dining and activities hall, break-out aspiration. »» greater provision of affordable/free activities for all ages, spaces for learning activities, sufficient storage with particular focus on 12-15 year olds, as well as activities space and high quality outdoor play area. welcoming regardless of age (intergenerational) »» training and skills development for local residents to enable increased local employment within delivery of local services. • Other issues require broader, more holistic solutions: »» address litter, broken glass, vandalism issues resulting in poor condition of existing green spaces, public streets and spaces. »» address issues of crime, poverty, drug/alcohol misuse.

SERVICE DESIGN AND OUR ASSETS PROJECT | CITY OF EDINBURGH COUNCIL | EDINBURGH LIVING LAB | JULY 2019 APPENDIX 05: COMMUNITY WORKSHOP 2

COMMUNITY ENGAGEMENT WORKSHOP (2/2) THURSDAY 25TH JUNE, 4.30PM — 6.30PM

Our Community: Southhouse, Burdiehouse & Gracemount This workshop was part 2 of 2 engagements Activities: which took place on 30th May and 25th of June respectively. PRESENTATION OF ISSUES RAISED SO FAR

The workshop, delivered by design studio Andthen, Discuss issues and prioritise. took twelve participants through a series of creative and interactive tasks to explore opportunities SIGNIFICANCE OF GRACEMOUNT MANSION for improvements to how and where services are What has been lost since it’s closure and discuss hopes and fears for it’s future. delivered in the local area. IMAGINING AN IDEAL COMMUNITY HUB In this workshop we discussed the significance of Understand what a community hub is, what role it needs to play in the the closure Gracemount Mansion as a community community and how that could be achieved. hub and created visions for an ideal community hub. The workshop concluded with a discussion about the NEXT STEPS best way to involve the local community in shaping Discuss the best way to have an ongoing conversation with the community the future of the area. about the Our Community project, it’s aims and their role in the decision making process. The ideas and insights produced during this workshop culminated in a report presented to the City of Edinburgh Council.

Key points raised:

GRACEMOUNT MANSION

The Mansion was a flexible community led space, where dedicated staff built an open and welcoming atmosphere.

While there is an acceptance that the building in its current state is not fit for purpose and that renovation is not a likely course of action, there is a clear preference for the land not to be sold off and for the building to be recovered in some form.

KEY FEATURES OF A COMMUNITY HUB

— Creating a sense of ownership, through flexible organisational structure.

— A welcoming atmosphere, provided by consistant friendly faces.

— An easily accessible place, to know and be known.

— A place that deals with social issues, creating a sense of wellbeing. What is a community hub? What does a community hub need to do for your community? What types of activity should take place here? What kinds of spaces does your community hub need? Where should it sit geographically? Do you live, work or use a #Our Community local service in Southhouse, Southhouse, Burdiehouse and Gracemount Burdiehouse or Gracemount? www.edinburgh.gov.uk/ourcommunity If so, we want to hear from you. APPENDIX 09: DATA WORKSTREAM PROJECT ACTIVITIES

DATA WORKSTREAM PROJECT ACTIVITIES Data and Design for Property Planning project Created by Sally Kerr, City of Edinburgh Council and Edinburgh Living Lab

ID Data Description Owner Tools/Documents Other Time Output Workstream stakeholders involved activities

Project Although this guidance is specifically for the data workstream, the project needs to put in place shared principles for the project’s operation at Principles the start. This is to ensure that roles are clearly assigned, communications for each workstream are agreed, project approach (e.g. design led, user centred) are agreed, and all those in the project are aware of these principles, their role and their commitment. For the data workstream the primary principles must be followed: data used in the project (and which is non-personal) should be published alongside the project recommendations/final report. Services should review any data issues that are identified with a view to improving data management. New practices introduced should be agreed with the Council Data Manager.

Tasks phase 1

1. Develop data This presentation is for the first Data lead Skills checklist to identify 2 wks Improved stakeholder 101 workshop (see 3.) – to help suitable Officers (initially) awareness customised stakeholders understand what presentation they will need to do. The Presentation 101 presentation should be customised to the area. A Guidance document guidance document should be (include points on provided with this. formats, li censing, GDPR, Council policy) 2. Early This should happen as early as Data lead/ Survey to support 3 wks Shared project a wareness and Landscaping possible in the project. The Project landscaping. This can be outcomes Project team, which should lead/Partner virtual, interview, call. include relevant service areas resource The survey must be working or planning to work in the co-designed by the CEC specific project city area, will have and the partner working a meeting, 1:1 interview, and calls on the project. to identify first data, current and planned activities including any engagement and relevant stakeholders. This is to ensure there is a consistent approach to the project and understanding of the scope and any inter-dependencies. 3. Identify data The f irst workshop is to bring Data Lead Each participant will be Incl. prep List of data and owners stakeholders together relevant data and asked to provide a short & post. 1 and call a owners. presentation on their wk workshop As part of this workshop a data work. 101 short presentation should be Draft Data Register/Data included. Mapping exercise / Data source list 4. Follow up on All stak eholders must provide Data Officer Draft data register: 2 wks List of data and owners; first workshop – their list of data to avoid project data sets provided engagement lag. The Data Officer will be Must include: log of all and data contacting all owners, sourcing data sourced & received, gathering information about data, work carried out prior to identifying any problems e.g. sharing, who receives quality or/and access, and taking data, its use, action. The Data Officer will improvements, date support owners to help them published for project, provide data and seek assistance or/and deleted by from ICT/Data team as required. partner This is an iterative process – it will require the Officer to have dis cussions, reviews and meetings with owners 5. Data gathering This will be an intensive period of Data Lead and Criteria & Data cleansing CEC Data 6 wks DPIAs, updated Data Register, and collation activity sourcing and preparing Data tools (to be defined)/ owners, Data sets gathered data for the project. It will be Officer/Council External drive/ partner Data iterative Officers Lead and The data that is gathered needs to Agreed secure process for resource be listed in the Data Register and sharing, storage, stored locally on a Council server. publication Any personal data that is relevant to the project requires a DPIA. These should be completed by the data owner, but with assistance from the project data team. As part of this process Council or partner data needs to be reviewed initially for format, quality and accuracy by Council Officers/Data Officers

6. Data sharing The University (or other partner) Data Data cleansing tools/ CEC Data 4 wks Collated data sets shared with process needs to have access to the data Officer/Partner External drive/ owners, project partner that has been gathered for resource Data Officer, analysis. An agreement is partner Data required with the Council to do Lead and this. This can be a data sharing resource agreement that covers all project data. A process for sharing the data also needs to be agreed. In a live situation some data may be shared through CEC Mapping and Open Data Portals, or if non-sensitive can be shared on an encrypted drive. 7. Initial Analysis The project partner (University or Partner/Data Format? 3wks Initial analysis, clear findings to other) will carry out initial analysis Lead inform thinking on Phase1 and based on the priority questions to informed by findings from be answered in the project. The engagement Phase1. This phase Partner will provide high level can ask for more information, raise related questions, suggest initial findings to identify gaps in activities to improve findings data, initial outputs, further work. (and identify where there were For this to be produced as challenges to aid future data efficiently as possible the data management in the Council) must be provided in a machine-readable format, and with an appropriate licence as well as other requirements as specified by the partner for the project Tasks Phase 2

8. Phase 2 The Phase 2 workshop will Data Survey/Data Project team Incl. prep workshop present the findings from the Lead/Project Register/mapping and & post. 1 Phase 1 workshop and investigate Lead/Data exercise stakeholders wk questions to be answered, Officer prioritise the work, ava ilability of data and sources. This will be collated for action. 9. Data gathering The initial findings from Phase 1 Data Officer Data Owners 3 wks Data sets required to inform may recommend sourcing other and improve the project supporting data to inform Phase 2 or to drill down into findings in more detail. This work will be iterative and require meetings and comms to identify the data 10. Data collation The data for Phase 2 that is Data Lead and Data cleansing tools/ 3 wks DPIAs, updated Data Register, gathered needs to be listed in the Data Officer External drive/ Data sets gathered Data Register and stored locally on a Council server. As with Phase 1 any personal data that is relevant to the project requires a DPIA. These should be completed by the data owner, but with assistance from the project data team. As part of this process Council or partner data needs to be reviewed initially for format, quality and accuracy. The Data Officer 11. Data sharing This should follow the same steps Data cleansing tools/ CEC Data 3 wks Collated data sets shared with process as Phase 1. External drive/ owners, partner partner Data Lead and resource 12. Analysis The project partner (University or Partner/Data Data tools 3 wks This analysis should provide, as other) will carry out analysis Lead much as possible, the findings based on requirements for Phase required to inform 2. Findings should follow agreed recommendations for the final formats and be accessible for report. audiences. 13. Data Data that has been used on the CEC and Partner Web tools 3 wks Publication project and can be clearly cited in Data resources the final report should be published with the report. This can be published in more than one location e.g. Council website and Open Data Portal. 14. Report Final 2 wks data activity is to feed the data findings into the full Project report.

APPENDIX 10: DATA AND DESIGN PROCESS GUIDELINES

GUIDELINES: DATA AND DESIGN PROCESS

Stage 1: Define the challenge

Data Workstream Design Workstream Outputs

Begin identifying datasets and Create a brief that defines the Property goals for the project Preliminary data documents held within the Council ● What are the specific opportunities for change? catalogue that might be relevant to the brief ● What are the priority issues that must be addressed? Project brief - Property Baseline data: Planning, perspective Stakeholder ● ● What are the key questions that the Council would like to have community Roads, Cycle map input and insight on? Infrastructure, Parks, Draft Engagement Plan Libraries, People Survey, ● Where are the greatest potential cost savings? SIMD, etc. ● Who are the internal and external stakeholders in this process? ● Documents: Locality Action ● What are short- medium- and long-term expected impacts? Plan, Local Development ● Define Property KPIs Plan, etc.

Identify relevant data from other Expand the brief to include interactions between Property and other services Updated data catalogue services ● Host a meeting to introduce the project Updated project brief - Property ● Collect input from services that are implicated in potential changes to and Council stakeholders Continue internal data gathering Property perspectives ● Define other services’ KPIs Preliminary project timeline and ● Form a working group to meet at key stages in the project activities Internal working group of service managers, data holders - also Strategy and Insight?

Work with comms to prepare an official document and communication channels to Public-facing project summary introduce the project. Project website and comms Discuss the comms review process and identify which activities will require channels comprehensive approvals. GUIDELINES: DATA AND DESIGN PROCESS

Set the next meeting with comms to take place after the community co-design team has been formed.

Complete preliminary data Form a community co-design team Data catalogue first draft gathering, collation and sharing ● Initially present the project to as many community stakeholders as possible Data sharing agreements ● Create a role description for team members that outlines the plan, Community co-design team Carry out initial data analysis to timelines, methodology, and expected participation with clearly articulated roles identify opportunities, plans, The team should be a mix of community stakeholders who are interested priorities, upcoming changes, etc. ● in the project, see it as relevant to them and join the team voluntarily ● Define community stakeholders’ KPIs

Incorporate initial data analysis into Begin developing a first draft of the community profile in partnership with the data Community Profile Community Profile - discuss workstream Updated project brief - whether certain areas need further ● Who are the stakeholders? Property, Council stakeholders investigation and community stakeholders ● What are the best channels and methods to reach people? perspectives What do we already know about community values and priorities? Continue exploratory data analysis ● based on KPIs and priorities of all ● What initiatives / activities are currently happening / planned to happen (by project stakeholders. Identify data the Council or other organisations)? analysis that can contribute to ● What issues have been identified from the data workstream? evaluating KPIs. Complete the project brief to include community perspectives ● Carry out 1:1 interviews with the community co-design team and key community stakeholders ● These should reflect the values and priorities of Council stakeholders, the community co-design team, and other community stakeholders GUIDELINES: DATA AND DESIGN PROCESS

Stage 2: Validate the challenge and imagine possible solutions / futures

Data Workstream Design Workstream Outputs

Part 1: Prepare

Present initial findings from data Organise a planning workshop with Council stakeholders and the co-design team Final project brief with data analysis for reflection and insight ● Review project brief findings incorporated ● Discuss initial data findings Identify how data work can help to Project activities timeline and ● Identify and reflect on assumptions about what the project will achieve evaluate KPIs plan Collaboratively agree final project brief and KPIs, including priorities and ● Following up on planning issues that need to be addressed Data visualisations workshop, begin investigating ● Decide how the project will be communicated with the community priorities and issues ○ What decisions are being made? Finalise engagement activities ○ Why those decisions? plan, including data Develop visualisations to be used ○ What is the background / context (findings from community profile engagement activities in engagement activities and initial data analysis)?

○ How will community input influence those decisions? Design data engagement activities What are the questions that need to be asked? to integrate into project activities ○ ○ What are the stages of the project? ○ What are the opportunities for participation and how will these be followed up? ● Prepare a timeline and plan of project activities, working closely with the co-design team to understand how to design and plan the activities to fit within the community

Refine the internal and external communications strategy and begin publicising Comms materials for publicising project activities. activities

Co-design team should become the main communication channel to ensure that information reaches community members GUIDELINES: DATA AND DESIGN PROCESS

Part 2: Implement

Evaluate response to data Carry out engagement in a way that reaches as many people as possible (consult Findings from first round of visualisations and initial data with Edinburgh Partnership / Community Engagement team about this). Involve the engagement findings co-design team as much as possible without placing excessive demands on their time. ● Presentations at community group meetings ● Presentations / booth at community events and in public places ● Workshops with schoolchildren ● Online survey ● Spot interviews ● Interactive display ● Postcards

Data exploration and analysis of Workshop to analyse and reflect on findings with Council stakeholders and Placemaking master plan, issues raised during engagement community co-design team, prepare for phase 2 including buildings, services activities ● Future visions: Draft master plan showing the interaction between building and community participation and service futures, placemaking and community participation / with data findings incorporated Integrate data findings into master engagement plan Prototyping concepts - including ● Identify engagement methods for feedback on / input into master plan draft data products (?) Propose potential data products ● What can we prototype? How might we prototype it?

Create any additional data visualisations and/or data engagement activities for Stage 3

GUIDELINES: DATA AND DESIGN PROCESS

Stage 3: Co-design and prototype futures

Data Workstream Design Workstream Outputs

Part 1: Prototyping

Data exploration and analysis of Collect master plan feedback and input Report on master plan feedback, issues raised through master plan ○ Master plan displayed in various places in the community for people to including data findings feedback comment on - something like a large wall display that they can write on. Data product prototypes ○ Mini-engagement events hosted around master plan - spot interviews, Development and testing of data postcards, etc. product prototypes (where possible) ○ Master plan presented at community group meetings and community events ○ Online survey ○ Use of any other engagement methods / communication channels identified

Are there any creative ways to use Host prototyping events - draw on community co-design team to bring people Prototypes designed and (if data technologies to collect together to create practical prototypes - park benches, a visionary ‘walk’ through relevant) set up feedback on prototypes? E.g. the future community, pop-up spaces and activities, etc. sensors on public benches, people counters, chatbots, etc.?

Ongoing data work incorporated Reflect on findings and incorporate into new master plan Updated master plan into new master plan

Organise a community event where prototypes are ‘launched’ and input to master Prototyping festival plan is discussed - this should be an interactive event for the whole family (bouncy GUIDELINES: DATA AND DESIGN PROCESS

castles??) and could possibly be aligned / co-organised with community organisations

Part 2: Conclusion / Transition

Plan communication methods, channels and activities going forward with the Communication plan community co-design team ● Communication with the community ● Council communication with the co-design team Clearly communicate to the community what decisions will be made and when, how their input was incorporated, when and how they will have opportunities for further input, when changes will be made