ADA Paratransit Rider's Guide

ADA Paratransit Rider’s Guide Effective: August 1, 2016 Paratransit Dispatch 707-649-5401

311 Sacramento St • Vallejo, CA 94590 • 707-648-4666 www.SolTrans.org Rancho LEGEND d Square l Solano M.S. e

r Loma i Entertainment/ Omega a Route 1 Broadway Vista F Mini Boys &

ttoillE Corcoran Severus Academy o Recreation Girls Club Christopher T Route 2 Dan Mini Mare Island Meadows Elem. Technology Ferry Terminal Jack London Widenmann Academy Route 3 Elem. Whitney 29 85 Grocery Tobin Gateway Route 4 Mini N. Vallejo Sage Solano Hospital Food 1 Com. Ctr. County NORTHEAST Route 5 4 Less Fairgrounds 37 smailliW Lewis Brown VALLEJO Route 6 Park & Ride Six Flags RANCHO Columbus Pkwy AARIVER NAPA Discover Tuolumne y Kingdom School Sonoma CONTENTSsdnuorgriaF Route 7 VALLEJO Foley Cultural Ctr. Gateway Plaza Welcome to SolTrans Paratransit Service Senior Center ADA Paratransit Eligibility and Route 8 37 1 Understanding Your Paratransit Service Broadway Costco Smart & Finney Solano Raleys Sutter Mobility Service Chart Shopping Center Final H. S. Community Route 20 Sereno Medical Ctr. 2 Plaza College Transit Ctr. Sereno Turner Route 78 Transit Center Local ADA ParatransitTarget busllihtooF service

Kaiser tocsA CVS Medical Food Max4 Route 80 Public Services Shopping Ctr. Center Safeway Cooper ADA Paratransit Bus to Solano Express Redwood Community Fixed-Route Bus Route 85 Elem. 6 2 Center Wal-Mart DanielsSeafood 5 7 Federal Neighborhood SolTrans Regional Shuttles Jesse Bethel H. S. City Valle Vista Route 15* 37 Terrace Elem. Market 8 EAST VALLEJO *Operates School Days ONLY BART Station amonoS 4

Vallejo larimdA nahgallaC FEDERAL Fleming Plaza St. Basil’s Route 17* Wilson TERRACE Taxi Scrip Programs *Operates School Days ONLY Mare Island School Wardlaw Elem. Ascot Vallejo North Hills

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yawdaorB 10 Christian Educational Lake Herman Academy enmulouT School SolTrans ADA Paratransit to Vallejo H. S. Grocery siavreV Highland Napa VINE Go ADA Paratransit Transfer Outlet Columbus Sacramento Elem. Solano e Island 13 Vallejo Mar Tennessee Tennessee Charter School Mall ausewayVallejo ADA Paratransit Riders Guide Service Hours, Holiday Service, C amonoS MARE 6 Service Area and Fares Marina ademalA Filipino Cave Travis ISLAND Lincoln Solano 14Academy Springs Avian St. Vincent’s Elem. Com. Ctr. Court School Florida Ascot Green Solano House nneP Solano Library Comm. City Hall & Florence College Suisun Valley Rd. Mare Island JFK Library Douglas Ctr. Mi Pueblo Valley Rd. Sports Center Manor Georgia Ferry Georgia Elem. Georgia ainavlys Maine Vallejo Safeway Terminal Com. Ctr. Hogan M.S. doowkaO Cunningham Franklin M.S. Aquatic Complex Vallejo Transit Center Benicia Pennycook Rollingwood Transportation Mare Island Elem. Columbus Center Academy Mangels (northbound MARE ISLAND Oxford stop only) Sonoma 8 Benicia 85 Curtola Park & Ride Hub STRAIT 3 SOMERSET reopens Fall 2015. Buses Curtola do not stop at Curtola Lemon St. Patrick- Park & Ride lenoroC 20 Park & Ride during St. Vincent Bolton FAIRFIELD constuction. Laurel 78 H. S. Concord Beverly Hills Elem. Rose Porter Magazine Rose Matthew Safeway Solano Turner Elem. Diablo 242 Fulton G 5th Joe le Valley

n Henderson

Norman C. C Del Sur Vallejo College King Com. Ctr. o C.V.S. Elem. Charter School v e Shopping Ctr. Taylor

Patterson P BENICIA k w etroficnarB Elem. Sunvalley Seaport BEVERLY HILLS y GLEN COVE 78 Hastings Panorama Shopping Center Monument ettuB 2 Glen Cove Elem. Larkin 15 Benicia E. 2nd Trinity Florida kwy

P Costa Contra Glen ve State 7 CSUM (Cal Co Park Maritime Academy) Benicia M.S. Mare Island Carolina Pleasant Hill 6 Raleys Chelsea Hills Oak Park 4 niraM BART

80 Southampton 17 BENICIA Treat Mary Shopping Ctr. Geary Capitol Benicia Capitol amonoS Farmer INDUSTRIAL aralC atnaS aralC Warwick

otnemarcaS H. S. City Hall Elem. Seaview Virginia PARK Library Walnut Creek W. 7th Park BART Georgia Robert 85 1 Barrett Militar Semple Ygnacio Valley Elem. y West Vallejo Ferry CARQUINEZ STRAIT Safeway York Terminal 5 E. 2ndLibrary Macdonald PLEASANT HILL, WALNUT CREEK, San Pablo City Hall & DIABLO VALLEY COLLEGE 80 Maine Benicia E. 5th City Park Community Ctr. 8 Military East z 80 El Cerrito DOWNTOWN Pennsylvania del Norte Benicia To Pleasant Hill & BART BENICIA Senior Ctr. St. Dominic Walnut Creek BART Stn Liberty (See Inset) Curtola Cutting 1st Elem. 3 H.S. 78 80 E. 2nd Benicia Marina

DOWNTOWN VALLEJO Potrero Potrero

To El Cerrito EL CERRITO DEL NORTE del Norte BART Station s Rancho LEGEND d Square l Solano M.S. e

r Loma i Entertainment/ Omega a Route 1 Broadway Vista F Mini Boys &

ttoillE Corcoran Severus Academy o Recreation Girls Club Christopher T Route 2 Dan Mini Mare Island Meadows Elem. Technology Ferry Terminal Jack London Widenmann Academy Route 3 Elem. Whitney 29 85 Grocery Tobin Gateway Route 4 Mini N. Vallejo Sage Solano Hospital Food 1 Com. Ctr. County NORTHEAST Route 5 4 Less Fairgrounds 37 smailliW Lewis Brown VALLEJO Route 6 Park & Ride Six Flags RANCHO Columbus Pkwy AARIVER NAPA Discovery Kingdom School Sonoma Foley sdnuorgriaF Route 7 VALLEJO Tuolumne Gateway Plaza Cultural Ctr. Senior Center 37 Route 8 Broadway Costco Solano Smart & Raleys Finney Sutter Shopping Center Final H. S. Community Route 20 Sereno Medical Ctr. Plaza College Transit Ctr. Sereno Turner Route 78 Transit Center Target llihtooF Kaiser tocsA Public Services (cont.)CVS Medical Food Max Route 80 CONTENTSShopping Ctr. Center Safeway Cooper Redwood Community Elem. Route 85 Reserving Your Ride 2 Center Call 707-649-5401 Wal-Mart DanielsSeafood 5 7 15 Federal Valle Vista Neighborhood Jesse Bethel H. S. Route 15* 37 Terrace Elem. City Market Welcome to SolTrans *Operates School Days ONLY BART Station Watching for your Ride EAST VALLEJO

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Vallejo larimdA nahgallaC FEDERAL Fleming 16 Plaza St. Basil’s Route 17* Wilson TERRACE Paratransit Service *Operates School Days ONLY Mare Island School Wardlaw Elem. Ascot Vallejo Your ADA eligibility qualifies you for origin-to-destination, Northshared-ride Hills bus service. Preparing for your trip: SolTrans Paratransit operates as a complement to our fixed-route bus service, meaningdoowkaO it Personal Care Attendants and Companions yawdaorB Christian Educational Lake Herman

Packages and Folding Push Carts operates the sameenmulouT hours and days as the regular public bus system, and provides you with 17 Seat Belts and Car Seats Academy School access to the areas in Vallejo and Benicia within three-quarters of a mile from local fixed-

Grocery siavreV Vallejoroute bus H. corridors. S. SolTransHighland Paratransit also provides several transfer points for riders to Mobility Devices continue on to intercity (regional) trips with otherOutlet Bay Area transit agencies. Columbus Sacramento Elem. Vallejo Solano Pets and Service Animals Your eligibility also qualifiesTennessee you for ADA paratransit service with any transit agency that 18Mare Island operates fixed-route bus service in the San Francisco Bay AreaTennessee as well as across the CharterUnited School Mall Vallejo MARE Causeway amonoS 6States. If you are a visitor to the area with ADA Paratransit eligibility in your hometown, TimelyMarina Cancellation and No-Show Policy ademalA youFilipino may use any paratransit services for up to 21 daysCave annually without having to register Travis ISLAND Lincoln locally, by providing Solanoproof of your ADA eligibilityAcademy in your home area. Springs Avian St. Vincent’s Elem. Com. Ctr. 19 Court Ascot School ADA ParFloridaatransit EligibilityHouse Green ValleySolano Rd. Solano Library Subscription Service SolTrans Paratransit Service is provided in accordance with the Americans with Comm. City Hall & Florence Disabilities Act (ADA) of 1990. Paratransit service is reserved for people with disabilities, Transportation Options & Resources College Suisun Valley Rd. Mare20 Island QuestionsJFK or Library Comments Douglas Ctr. or disabling health conditions,Mi thatPueblo prevent them from independently navigating the Sports Center regular public bus system for some or all of their trips. Manor Georgia

The remainder of Georgiathis guide is designed for certified riders, but can offer you a preview of ain a vlys n n e P Transit AmbassadorFerry Program Elem. Georgia Maine how the Vallejoservice works. Safeway Terminal UnderstandingCom. Ctr. Your Paratransit Services 21 Hogan M.S. doowkaO Cunningham This ParatransitFranklin Rider’s Guide M.S. explains how to use this service to ensure a high-quality Aquatic Complex Vallejo TransitParatransit Center Connecting Operators experience for all paratransitBenicia riders. Pennycook Rollingwood Transportation Mare22 Island Information Elem. Columbus Center Academy ADA Paratransit Rider’s Guide (northbound Page 1 Mangels MA Ox stop only) S S 8 Benicia ford 3 onoma 85 Curtola Park & Ride Hub TRAIT RE ISLAND SOMERSET reopens Fall 2015. Buses Curtola do not stop at Curtola Lemon St. Patrick- Park & Ride lenoroC 20 Park & Ride during St. Vincent Bolton FAIRFIELD constuction. Laurel 78 H. S. Concord Beverly Hills Elem. Rose Porter Magazine Rose Matthew Safeway Solano Turner Elem. Diablo 242 Fulton G 5th Joe le Valley

n Henderson

Norman C. C Del Sur Vallejo College King Com. Ctr. o C.V.S. Elem. Charter School v e Shopping Ctr. Taylor

P Costa Contra Glen ve State 7 CSUM (Cal Co Park Maritime Academy) Benicia M.S. Mare Island Carolina Pleasant Hill 6 Raleys Chelsea Hills Oak Park 4 niraM BART

80 Southampton 17 BENICIA Treat Mary Shopping Ctr. Geary Capitol Benicia Capitol amonoS Farmer INDUSTRIAL aralC atnaS aralC Warwick

otnemarcaS H. S. City Hall Elem. Seaview Virginia PARK Library Walnut Creek W. 7th Park BART Georgia Robert 85 1 Barrett Military West Semple Ygnacio Valley Elem. Vallejo Ferry CARQUINEZ STRAIT Safeway York Terminal 5 E. 2ndLibrary Macdonald PLEASANT HILL, WALNUT CREEK, San Pablo City Hall & DIABLO VALLEY COLLEGE 80 Maine Benicia E. 5th City Park Community Ctr. 8 Military East z 80 El Cerrito DOWNTOWN Pennsylvania del Norte Benicia To Pleasant Hill & BART BENICIA Senior Ctr. St. Dominic Walnut Creek BART Stn Liberty (See Inset) Curtola Cutting 1st Elem. 3 H.S. 78 80 E. 2nd Benicia Marina

DOWNTOWN VALLEJO Potrero Potrero

To El Cerrito EL CERRITO DEL NORTE del Norte BART Station s Rancho LEGEND d Square l Solano M.S. e

r Loma i Entertainment/ Omega a Route 1 Broadway Vista erus Mini Boys & F

ttoillE Corcoran Sev Academy o Recreation Girls Club Christopher T Route 2 Dan Mini Mare Island Meadows Elem. Technology Ferry Terminal Jack London Widenmann Academy Route 3 Elem. Whitney 29 85 Grocery Tobin Gateway Route 4 Mini N. Vallejo Sage Solano Hospital Food 1 Com. Ctr. County NORTHEAST Route 5 4 Less Fairgrounds 37 smailliW Lewis Brown VALLEJO Route 6 Park & Ride Six Flags RANCHO Columbus Pkwy AARIVER NAPA Discovery Kingdom School Sonoma Foley sdnuorgriaF Route 7 VALLEJO Tuolumne Gateway Plaza Cultural Ctr. Senior Center 37 Route 8 Broadway Costco Solano Smart & Raleys Finney Sutter Shopping Center Final H. S. Community Route 20 Sereno Medical Ctr. Plaza College Transit Ctr. Sereno Turner Route 78 Transit Center Target llihtooF

Kaiser tocsA CVS Medical Food Max Route 80 Public Services Shopping Ctr. Center Safeway Cooper Redwood Route 85 Community Elem. 2 Center Daniels Wal-Mart 5 7 Federal Seafood Neighborhood Jesse Bethel H. S. City Valle Vista Route 15* 37 Terrace Elem. Market EAST VALLEJO *Operates School Days ONLY BART Station

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Vallejo nahgallaClarimdA FEDERAL Fleming Plaza St. Basil’s Route 17* Wilson TERRACE *Operates School Days ONLY Mare Island School Wardlaw Elem. Ascot Vallejo North Hills

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yawdaorB Christian Educational Lake Herman Academy enmulouT School

Grocery siavreV Vallejo H. S. Highland Outlet Columbus Sacramento Elem. Solano e Island Vallejo Mar way Tennessee Tennessee Charter School Mall Vallejo MARE Cause amonoS 6 Marina ademalA Cave Travis Lincoln Filipino Avian ISLAND St. Vincent’s Com. Ctr. Solano Academy Springs Elem. Court Ascot School Florida House Green ValleySolano Rd. Solano Library Comm. City Hall & Florence College Suisun Valley Rd. Mare Island JFK Library Douglas Ctr. Mi Pueblo Sports Center Manor Georgia Ferry Georgia Elem. Georgia ain a vlys n n e P MobilityMaine ServiceVallejo Safeway Chart Terminal Com. Ctr. Hogan M.S. doowkaO Cunningham Franklin M.S. Aquatic Complex Vallejo Transit Center Benicia Pennycook Rollingwood Transportation I am a passenger needing curb-to- Within Vallejo and Local ADA Paratransit Bus Service 5:50 AM to 8:50 PM Monday – Friday, 6:30 AM to 7:50 AnyoneElem. certified for ADA Paratransit Columbus Mare Island curb service within Vallejo and Benicia Benicia PM on Saturday; and 8:30 AM to 7:50 PM on Sunday. Center Academy respectively. (Depending on service hours. See page 14 for details.) (northbound I am a passenger who can transfer* To and from ADA Paratransit to Solano Express Weekday and weekend travel from ADA Paratransit to Anyone certified for ADA Paratransit Mangels MARE ISLAND Oxford stop only) independently or with an attendant STRAIT to a Fairfield and Sonomafixed-route bus Solano Express fixed routes:8 Benicia fixed-route express bus. Contra Costa 3 • Route 78 travels to Pleasant Hill & Walnut Creek BART 85 Curtola Park & Ride Hub County Stations and departs every 40-90 minutes† Monday SOMERSET through Saturday reopens Fall 2015. Buses • Route 80 travels to El Cerrito del Norte BART Station and Curtola † do not stop at Curtola Lemon departs every 15-30 minutes Monday through Sunday • Route 85 travels to Fairfield and departs every hour to St. Patrick- Park & Ride † lenoroC 20 Park & Ride during two hours Monday through Saturday. St. Vincent Bolton FAIRFIELD constuction.I am a passenger who cannot transfer* To and from SolTrans Regional Shuttle Shuttle serviceLaurel is first come, first served and operates a 78Certified ADA ParatransitH. residents S. Concord to a fixed-route express bus. Fairfield and limited schedule only upon request:Beverly Hills Elem. of Benicia or Vallejo may request the Contra Costa • Two to three fixed-schedule round trips on weekdays shuttle for all trips. ADA Paratransit Rose Porter County Magazine to Fairfield and destinations along the I-80 and I-680 certified residents of other cities may Matthew corridors within Contra Costa County. See page 8 for the request the shuttle for medical trips. Rose Regional Shuttle Schedule. Safeway Solano Turner Elem. Diablo 242 Fulton G 5th Joe le Valley

n Henderson

Norman C. C I am a passenger transferring* to Napa To and from Napa SolTrans ADA Paratransit to Napa Travel available duringDel Sur Vallejo the same days and hours as fixed- Anyone certified for ADA Paratransit College VINE Go Paratransit service. County VINEKing Go Com.ADA Paratransit Ctr. route service provided by SolTrans and Napa VINE Go. o C.V.S. Elem. Charter School v e Shopping Ctr. Taylor

I need same-day, curb-to-curb service. Within Vallejo Taxi Scrip ProgramsPatterson Same-day reservation or travel via taxi service. Available CertifiedP ADA Paratransit residents of BENICIA k # or Benicia or 24 hours a day, 7 days a week with Solano County Intercity Solano Countyw who are ambulatory etroficnarB Elem. Sunvalley Seaport BEVERLY HILLS between cities Taxi Scrip. Your Solano County ADA Paratransit ID card or able to entery and exitGLEN a taxi without COVE 78 within Solano allows you to purchase and use the scrip. Scrip is provided the help of another person. Mobility Hastings Panorama Shopping Center County at a substantial discount, expires every quarter, and is devices must be able to be folded for Monument ettuB nonrefundable or exchangeable. See page 10 Glenfor more Cove Elem.transport in the trunk of the taxi. Larkin 2 information. 15 Benicia E. 2nd Trinity * Transfer means you are able to get off a paratransitFlorida bus with or without assistance to board a commuter bus when # Wheelchair users who cannot independently transfer from the wheelchairkw yto the back seat of a taxi should continue

P Costa Contra both buses are at the same location. to use paratransit for their travel needs. Glen ove State † Buses depart in increments ranging from what is shown, depending on time of7 day or day of the week. CSUM (Cal C Park Destinations include connections to other transit services, including buses and BART. Maritime Academy) Benicia M.S. Mare Island Carolina Pleasant Hill 6 Raleys Chelsea Hills Oak Park niraM BART 4 at 80 Southampton 17 BENICIA Tre Mary Shopping Ctr. Geary Capitol Benicia Capitol amonoS Farmer INDUSTRIAL aralCatnaS Warwick

DOWNTOWN VALLEJO Potrero Potrero

To El Cerrito EL CERRITO DEL NORTE del Norte BART Station s Local ADA Paratransit Bus Service

SolTrans ADA Paratransit Bus Service SolTrans ADA Paratransit Days & This means that you can always schedule a operates in Vallejo and between Vallejo Hours of Operation: trip between 7 AM and 6 PM on a weekday, and Benicia within a three-quarter-mile between 8 AM and 5:30 PM on Saturdays corridor of SolTrans fixed-route bus Route times vary on regular buses. This and Sundays, and earlier or later trips may service. SolTrans buses and paratransit means that the time available for your local be possible depending on the start and end service covers all of Vallejo except for trip on ADA Paratransit may also vary. addresses of your trip. Hiddenbrooke, with limited service to Mare All SolTrans local fixed-routes (regular Service type: Island. buses) operate weekdays between 7 Origin-to-destination shared rides within As a courtesy to passengers aboard, please AM and 6 PM, with Vallejo and Benicia, or between Vallejo and Benicia. be ready to go as soon as the vehicle arrives. This many beginning or ending earlier This means the bus will park on your curb helps keep the service on time and maintains the or later than these to pick you up, and if you need assistance quality of the service for all riders. times. If you need to and from the bus, the driver will come a trip earlier or to your door and assist* you to the bus, later, the SolTrans provided he remains within the line of sight This means that SolTrans ADA Paratransit Dispatcher can assist you to determine if of the bus. can pick you up and take you to any place your trip is available during the time you *Please note that bus operators are within Vallejo except Hiddenbrooke and request. not allowed to enter your home, carry parts of Mare Island. Saturday bus service works similarly. All belongings or perform errands. Assistance There are no restrictions on the type of trips routes operate between 8 AM and 5:30 PM, is limited to escorting you with your you can take. You can use ADA Paratransit with many beginning earlier or later, and mobility aid to and from the bus, operating to go to the doctor, grocery store, movie Sunday service is available in limited areas the lift or ramp, and securing your mobility theatre or any other place you would like to along Sonoma Blvd. and Springs Road/ device for travel. Gateway Plaza. travel within our service area. ADA Paratransit Rider’s Guide Page 4 Page 5 To/From SolTrans Route 78: Arranging a Local Paratransit Trip ADA Paratransit Bus to Solano Express Passengers can easily connect with: outside the SolTrans Service Area: If Fixed-Route Bus • County Connection LINK Paratransit you’re traveling on Solano Express, you will need to make your own local • BART at the Walnut travel arrangements Creek BART Station outside the SolTrans To/From SolTrans Route service area. 85: Local SolTrans Dispatch Colleges Passengers can easily SolTrans has a new can direct you to the connect with: 50-cent, reduced cash fare correct neighboring • FAST Paratransit at paratransit provider. Solano Community on Solano Express buses. You’ll need to do this College in Fairfield Valid on Routes 78, 80, and in advance. If you SolTrans ADA Vallejo Transit Solano Express • Local fixed-route 85 with your ADA Paratransit live outside Benicia Paratransit Bus Center bus connections are ID. Personal Care Attendants and Vallejo and are available at the Solano ride free on ADA paratransit coming to the Vallejo Transit Center on Mall or Fairfield and pay an equally reduced Transportation Center a Solano Express fare on fixed route. To/From Napa Route 11: bus, you need to call SolTrans Dispatch SolTrans ADA Paratransit Bus Solano Express Passengers can easily to arrange your local Reservations: Can be arranged through With Solano Express you can easily, and transfer to Napa VINE trip. Please see our contact page for other SolTrans Paratransit Dispatch one safely, connect with other paratransit Go Paratransit at the Soscol Transit Center paratransit agency information. to seven days in advance. SolTrans providers, BART, and regional destinations or Napa Valley College. ADA Paratransit Buses will provide a such as Solano and SunValley malls and scheduled, easy connection to or from Diablo Valley and Solano Community Solano Express routes at the Vallejo colleges. The ADA Paratransit bus will pull Transit Center. Transfers to Napa VINE up directly adjacent to the Solano Express Go Route 11 are also available. Upon bus for easy transfers. The following are arrival, passengers will be dropped off Solano Express routes: and asked to wait for their connection. To/From SolTrans Route 80: The Vallejo Transit Center offers seating Passengers can easily and safely connect areas, public restrooms, a ticketing office with: Connecting to other and 24-hour security. • East Bay Paratransit paratransit agencies Fare: $3.00 for a local one-way ADA Paratransit trip, and 50 cents cash fare on • Marin Access/Golden Gate Transit as well! Solano Express fixed routes with your ADA Paratransit Paratransit ID. Transfers to Napa VINE Go • El Cerrito Del Norte BART Station. Route 11 are free. ADA Paratransit Rider’s Guide Page 6 Page 7 Arranging ADA Paratransit Provider case there is a service delay or your plans SolTrans Regional Shuttles to and from the Shuttle in Fairfield change. or Contra Costa County: If you live If you live outside Benicia or in Benicia or Vallejo, please let the Vallejo: Riders from communities outside reservationist know if you will need a Vallejo and Benicia requiring direct, one- Paratransit trip from the connecting seat origin to destination travel should Paratransit service provider to reach your consult their local transit agency provider final destination. for options. SolTrans will relay Timed Transfer: The SolTrans the request to Regional Shuttle will wait the appropriate with the passenger for SolTrans ADA connecting service their connection Paratransit Bus provider including: to the regional • County paratransit Connection Link provider in an Paratransit effort to make the For those customers unable to make the Reservations: Required 5-7 business • East Bay service convenient transfer to Solano Express Buses, two days in advance with SolTrans Dispatch. Paratransit and accessible for to three regional shuttles will operate Shuttles operate only • FAST (Fairfield & the passenger. However, weekdays on a limited weekdays, and only the Suisun Transit) the shuttles are designed to morning and afternoon days and times there is • DART Paratransit, or SolTrans will operate on a fixed schedule and schedule to Fairfield, and demand from SolTrans • WestCAT Paratransit cannot typically wait longer than along the I-80 and I-680 ensure your connection ADA riders. The connecting paratransit 15-20 minutes for a connection. corridors into Contra so that you are on operator will contact you with their If your connection is regularly late by 30 Costa County. time for paratransit Fare: $5.50 one-way on proposed paratransit trip time. If you have minutes or more, you will be given the SolTrans Regional transfers or other the SolTrans Regional not received a call, please call the provider option to wait for the connection at the at least one day in advance. Please note your Shuttle Days & Hours appointments. Shuttle. transfer location, or return home and re- of Operation: Shuttles pick-up time and retain this information, schedule your trip with the local provider will operate weekdays so you can contact the provider directly in for another day. when there is demand from Benicia and Vallejo ADA Registrants and/ I-80 West I-680 South I-80 East or medical trips for other ADA Registrants. Corridor Corridor Corridor Shuttles are confirmed at least 3 business transfer at transfer at transfer at Pinole Shopping Sunvalley Fairfield days before service operates. Center Mall Transit Center Service type: Origin-to-connection with 6:30 AM 8:30 AM 10:30 AM a connecting operator provided for Benicia 12:30 PM 2:30 PM 4:30 PM and Vallejo ADA Registrants traveling to 6:30 PM Fairfield or Contra Costa County. ADA Paratransit Rider’s Guide Page 8 Page 9 Taxi Scrip Programs B. Vallejo or Benicia Residency: The RTC card provides eligibility for Acceptable proofs of residency must include reduced fare on bus, rail and ferry your name and current physical address in systems throughout the Bay Area. Vallejo or Benicia (not a PO Box) printed b. SolTrans Paratransit Eligibility: on the document by the issuing agency: A Solano County ADA Paratransit ID • Most recent PG&E bill or Card or SolTrans Paratransit eligibility • Government-issued documentation letter. (For example: California ID or Driver’s c. California DMV: License) Valid registration for a parking C. Senior/Disabled/Medicare Status: placard or permanent disabled license 1. Senior status can be verified by plate. SolTrans Local Taxi Scrip Additionally, you must fill out an presenting a valid application and submit acceptable proofs d. Veterans Disability Program California ID, Driver’s Eligibility: of eligibility including photo identification, License, or Military ID Scrip booklets The SolTrans Local Taxi Scrip Program A copy of your proof of residency in Vallejo or Benicia, showing your age is 65 provides alternative transportation for expire June 30th Service Connected and verification of your senior, disability or years or over. Medicare cardholders, seniors 65 and Medicare cardholder status. If we receive every year and are Disability ID Card or over and persons with disabilities living in an incomplete application, we will attempt 2. Medicare Cardholder nonrefundable and your VA Certification Vallejo or Benicia. to contact you. However, if the required status can be verified demonstrating a disability by presenting your nonexchangeable. Where can I travel? proofs of eligibility are not received or your rating for aid and application is incomplete or illegible, it may Medicare (not Medi- attendance, or a service- Eligible Vallejo and Benicia residents may be returned to you. If you do not receive a Cal) card. connected disability with use SolTrans Taxi Scrip for trips beginning letter from us within 21 days from the date 3. Disability status can be verified by one a rating level of 50% or higher. and ending within the Cities of Vallejo or you delivered your completed application to of the following: Benicia only. How much does scrip cost and how SolTrans, please call: (707) 736-6990. a. Regional Transit Connection (RTC) much can I buy? Who is eligible to buy and use scrip? Discount Card. The RTC Discount Acceptable Documentation Scrip booklets cost $5.00 and contain You must be a Vallejo or Benicia resident Card program is administered by A. Photo Identification: $10.00 of scrip coupons (10 coupons worth and either a senior 65 years and over, a SolTrans at: • Valid CA Dept. of Motor Vehicles ID card $1.00 each). This is a 50% discount off Medicare cardholder or have a disability as • Valid CA Driver’s License Vallejo Transit Center Ticket Office the taxi fare. Program participants may defined by the Regional Transit Connection • Current US Military ID 311 Sacramento Street, Vallejo purchase up to ten booklets per week, but Discount Card program. Phone: (707) 648-4666. no more than twenty booklets per month.

ADA Paratransit Rider’s Guide Page 10 Page 11 SolTrans Local Taxi Scrip Program is a ADA-certified individuals who wish to use lifeline service for many people; please this program must be ambulatory or able SolTrans ADA Paratransit to purchase only what you will use each to enter and exit a taxi without the help of month so there will be enough scrip for another person. Mobility devices must be Napa VINE Go ADA Paratransit everyone wishing to utilize the program. able to be folded for transport in the trunk How do I use scrip? of the taxi. If you are a wheelchair user and cannot independently transfer from You must show your proof of eligibility to the wheelchair to the back seat of a taxi, taxi drivers when paying your fare with please continue to use paratransit for your SolTrans Local Taxi Scrip. Taxi drivers travel needs. are required to ask passengers for proof of eligibility to ensure only qualified The Solano County ADA Paratransit ID participants are utilizing taxi scrip. card allows you purchase and use Intercity Taxi Scrip as well as utilize paratransit Solano County Intercity Taxi services throughout Solano County. Scrip Program: Cardholders who are Benicia residents can purchase Intercity Taxi Scrip at the City of This is a flexible option limited to qualified Benicia Finance Dept. located in City Hall ADA Paratransit certified riders. This at 250 East L Street. program is in addition to ADA Paratransit bus service. Cardholders residing in Vallejo can The Intercity Taxi Scrip Program provides purchase Intercity Taxi Scrip at the Vallejo premium, curb-to-curb, same-day Transit Center Ticket Office located at 311 transportation at a reduced cost for trips Sacramento Street. between cities within Solano County. For more information, including a rider’s For instance, you can use Intercity Taxi guide about the program, and cost of the Scrip to take a taxi from Benicia to Dixon scrip, please call Solano Mobility at 800- (both within Solano County), but not to 535-6883, or visit: American Canyon, Davis or Richmond www.soltransride.com/services/ which are located in other counties. intercitytaxiscripprogram If you need to go to Napa County, Fare: $3.00 one-way cash fare on SolTrans Intercity Taxi Scrip is not valid for local trips SolTrans ADA Paratransit connects with Paratransit. which begin and end within the same city. Napa VINE Go Paratransit at the Sereno Transit Center in Vallejo. Timed Transfers: SolTrans and Napa Paratransit buses meet and transfer the Reservations: Regional trip transfers to passenger from one vehicle to the other. the Napa VINE Go must be requested at Passengers are not left unattended. least 3 days in advance.

ADA Paratransit Rider’s Guide Page 12 Page 13 ADA Paratransit Cash Fare 10-Ride Reserving your Ride Service Information Local Paratransit $3.00 $30.00 Reservation Days and Hours Service Hours Service Area Local Fixed Routes $0.25 N/A Dispatchers will take your trip requests Solano Express $0.50 N/A during normal business hours between SolTrans Paratransit service area is within SolTrans Paratransit bus service operates Routes 78, 80 , 85 8:00 AM - 5:00 PM (Mon - Fri) and seven days a week during the same times Vallejo and Benicia. This coverage area Regional Shuttle $5.50 N/A 9:00 AM - 4:00 PM (Sat - Sun) as our regular fixed-route service. Fixed- meets the Americans with Disabilities Act General Public Dial-a-Ride requirements, operating within a three- Call (707) 649-5401 to reserve your trips. route hours are from 5:50 AM to 8:50 PM Benicia only $2.00 $20.00 Monday – Friday, 6:30 AM to 7:50 PM quarter mile in any direction from local Trip requests can be made between one Effective August 31, 2015 on Saturday; and 8:30 AM to 7:50 PM on fixed-route corridors, as well as in small to seven business days in advance of your Sunday. Because our hours of operation areas surrounded by corridors within the Fares: trip. If a requested trip time is not available vary, the time of your specific trip depends core service area. (This does not include Passengers pay the full fare each time they for trips within our local area, staff may on the hours of operation of the fixed- Solano Express bus routes). board a SolTrans Paratransit bus. The fare offer a trip time up to one hour before route service available at your origin and SolTrans serves Benicia ADA trips with is $3.00 per one-way trip within Vallejo or one hour after the requested trip time destination. Last trips will be scheduled to Dial-a-Ride Bus service. SolTrans also or between Vallejo and to accommodate all Benicia, and $5.50 for one- be completed within the hours of service. provides Regional Paratransit Service which You are required ride requests. Same- way trips on the SolTrans day requests can only goes above and beyond ADA requirements, to pay a separate fare on Holidays and Limited Service Days to allow passengers to make trips outside Regional Shuttle to areas be accommodated if SolTrans does not operate any service on the SolTrans service area. SolTrans can take beyond SolTrans’ service every paratransit bus you space is available. Trips these national holidays and there are four you to another paratransit agency’s bus to area. The General Public board during regional or outside Benicia and limited service days: complete your trip. Dispatch staff can make Dial-a-Ride fare is $2 express trips. Vallejo are operated on Holidays - NO Service arrangements with the connecting agency one-way for trips within a fixed schedule and can New Year’s Day for you. Benicia only. See page not be altered. Please Easter Sunday Current Fares 17 for fare information for attendants and see the Regional Shuttle section on page 8 companions. Memorial Day for more information. The paratransit fare is higher than fixed- 10-Ride Pass Independence Day route bus fare to reflect the cost of operating Customers who prefer not to carry cash for Labor Day premium origin-to-destination service. trips may purchase a SolTrans Paratransit Thanksgiving Day If you choose to use fixed-route service 10-Ride Pass for $30.00 or for trips within Christmas Day for some of your trips, the reduced fare for Benicia only, a 10-Ride Dial-a-Ride Pass for Limited Service Days Seniors and Medicare cardholders is only $20.00. Passes may be purchased from: Martin Luther King Day $0.85 for local routes and $2.50 for Solano President’s Day Express routes, which is half of the standard • Your driver with cash or check Day after Thanksgiving fixed-route fare. ADA Paratransit ID card • The Vallejo Transit Center: 311 Veteran’s Day holders pay $0.25 for trips on local routes Sacramento St. and $0.50 on Solano Express routes. • By Mail: SolTrans Ticket-by-Mail 1850 Broadway St., Vallejo, CA 94589 (Mail -in form enclosed) ADA Paratransit Rider’s Guide Page 14 Page 15 When making a reservation the dispatcher Watching for Your Ride contact cannot be made, the driver will be ADA-certified passenger. However will ask: Your pick-up window instructed to leave. companions pay the regular fare. 1. Your name and phone number You should expect your ride within a 30- Preparing for Your Trip Packages and Folding Push Carts 2. Pick-up location: exact street address minute window. The SolTrans Paratransit Personal Care Attendants and Companions Passengers are advised to limit their bus is considered to be on-time if it arrives 3. Drop-off location: exact street address One Personal Care Attendant (PCA) may carry-on bags or packages to three items, within 15 minutes of the scheduled time, ride with you free of charge if your eligibility weighing no more than twenty pounds 4. Desired pick-up time and any either 15 minutes before or after your record shows that you have indicated the each. Passengers must be able to manage appointment time you need to meet scheduled time. The table below is a sample need for a PCA. You may also reserve a ride their own packages. Passengers may bring 5. Desired return time pick-up window when a passenger must to bring along one companion (family, friend foldable shopping carts as long as space 6. Number of people riding (just yourself, be ready to leave and the corresponding or individual other than is available at the back of the vehicle. Bus or with a Personal Care Attendant and/or scheduled time. your PCA). Companions operators will not carry companion) pay the same fare as the packages or perform Pick-up Scheduled Pick-up As courtesy to other Dispatch will note on your record if you Window Start Pick-up Time Window End ADA certified passenger. other personal services. have a mobility device or service animal, if 10:00 AM 10:15 AM 10:30 AM You must tell the passengers onboard, If you need assistance, you need assistance to and from the door, dispatcher when making please be ready to go please bring a PCA or Please go to the vehicle as soon as it arrives. or any other special needs common to all a reservation if your PCA companion to help you. If the SolTrans bus arrives within your pick- as soon as the vehicle your trips so you don’t have to repeat these and/or a companion will Seat Belts and Car up window, and you are not details each time you make a be riding with you. arrives. This helps keep Seats ready, the driver may wait no reservation. Additional companions the service on-time and For safety, all Write Down longer than 5 minutes before may be accommodated Confirming Your Ride: leaving and will record your maintains the quality of passengers are required your pick-up provided space is to wear seat belts. Beginning in 2016, the trip as a “No-Show.” Please service for all the riders. available on the Wheelchair passengers MyRide system will provide time window remember that there are paratransit vehicle, and will wear a SolTrans an automated call or text the when you make a other trips scheduled for the will not result in the provided lap belt. day before your scheduled bus and driver. This system reservation. denial of service to ADA SolTrans Paratransit does not provide ride to confirm your trip. You is in place to enable the paratransit certified passengers. children’s car seats; customers must provide will be able to confirm, cancel service to stay on time. If you use fixed-route service for some of their own car seat for children ages eight or reschedule your ride with the touch of Dispatch will try to contact your trips, your Personal Care Attendant and under as required by state law. the phone or reply with a text. you as a courtesy before leaving. If pays the same reduced fare as you, the

ADA Paratransit Rider’s Guide Page 16 Page 17 Mobility Devices from the Vallejo Transit Center Ticket Timely Cancellation and No-Show Policy Passengers will be notified of each no-show Per ADA Regulations, SolTrans vehicles Office by calling 707-648-4666, or Timely Cancellations using a door hanger or postcard and will and lift equipment are designed to carry completed on our website at: If you know that you will not need a receive a warning after three (3) “no-shows”. a “standard mobility device” which is no www.soltransride.com/services/paratransit scheduled trip, please cancel it as early SolTrans has established the following larger than 48 in. long by 30 in. wide, Passengers traveling in scooters will be as possible to make sure scheduling is thresholds for excessive passenger no- and weighing no more than 600 pounds, asked to transfer from their scooter to a available for other passengers. Cancellations shows: including the weight of the passenger. bus seat for safety and comfort. are accepted up to two hours before the • Passengers scheduling 30 or more one- However, we may be able to accommodate Power mobility devices with a leaking or trip. Cancellations made less than two way trips in a month are considered to larger mobility devices provided they dead battery unit will not be allowed to hours before a trip are considered late, and have excessive no-shows if they no-show are within the limits of safe operating board. marked as a no-show. We appreciate your 10% or more of total monthly scheduled requirements. If you use a mobility device Pets and Service Animals call to cancel, even if you need to call late trips. which is larger than these standards, you because of a reason beyond your control. Pets are allowed on the bus as long as they • Passengers scheduling fewer than 30 may submit a Reasonable Modification Call Paratransit Dispatch at are transported in a pet carrier by the one-way trips in a month Form. Forms can be obtained in person (707) 649-5401 to cancel passenger. are considered to have a trip. It is up to the excessive no-shows if A service animal is defined by the ADA as passenger to notify any guide dog, signal dog, or other animal No-Show Policy they no-show 3 or more SolTrans of no-shows individually trained to provide assistance A No-Show is recorded times in a month. to an individual with a disability. Animals each time a late beyond their control by • Passengers meeting this definition are considered cancellation is made, calling: Customer Service exceeding the no- service animals under the ADA regardless or when a client is not at (707) 648-4666. show threshold will of whether they have been licensed or available for their pick-up receive a notification certified by a state or local government. during their 30-minute of suspension to take If you intend to regularly travel with your pick-up window. effect within two weeks. The notice will service animal, please notify SolTrans SolTrans’ ADA Paratransit No-Show Policy include the appeals process. Paratransit Dispatch so this can be is enforced to guarantee reliable service for • Penalties increase progressively up to a recorded in your permanent record. ADA paratransit riders and minimize the one month suspension, and reset after a The service animal must stay on the floor cost incurred by no-shows. calendar year of the vehicle and be under control and ADA Paratransit No-Show Penalties No-Shows beyond a passenger’s control well-behaved at all times. If a service 1st Month Passengers will receive Passengers are not responsible for no-shows animal shows signs of aggression or a call and letter to resulting from sudden illness, family or inappropriate behavior, and is not under review policy and personal emergency, transit connection exceptions control of the owner, we will refuse to or appointment delay, extreme weather 2nd Month 14-day service allow the animal on the bus. Animals not conditions, operator error, or other suspension meeting the definition of a service animal, unforeseen reasons for which it is not 3rd Month and Increasing penalties by such as comfort animals, must be in an possible to call the Paratransit Dispatch line appropriate crate or pet carrier. thereafter in a one week, up to a one calendar year month suspension to cancel in time. ADA Paratransit Rider’s Guide Page 18 Page 19 You can avoid a suspension by: • MTC, 511 Trip Planning Assistance: dial • Signing up for MyRide alerts 511 or visit www. 511.org Transit Ambassador • Writing down your 30-minute pick- For ferry service contact: Program up window and watching for your bus • San Francisco Bay Ferry, during the full window (877) CA-FERRY SolTrans Transit Ambassadors are here to Transit Ambassadors will provide • Boarding within 5 minutes of the arrival Questions or Comments? help! If you need help to talk through your instruction to anyone seeking assistance of the vehicle Feedback from you, our riders, is one of our travel options, or wish to schedule a time with SolTrans’ bus service. • Cancelling your trip well in advance or most valuable sources of information about to go on a practice run, let us know. We Learn how to: as late as 2 hours before the trip SolTrans Paratransit service. If you have a can arrange a Transit Ambassador to ride • Navigate bus routes to get where you • Calling Paratransit Customer Service comment about a specific trip, please make with you on your first ADA Paratransit trip want to go to document no-shows beyond your sure to note the time and date so staff can locally or regionally. control investigate the issue. • Manage bus schedules to stay on time Appeals Please share your feedback with us via: SolTrans Transit • Transfer between buses and use the Mail: Passengers who are suspended have the Vallejo Transit Center, Ambassadors can also ride with Transit Centers right to appeal and will be sent information 311 Sacramento St., Vallejo, CA 94590 • Be aware of your surroundings and enjoy about the appeal process with their Web: you on your first paratransit to “Leave a Comment” on our homepage the safety and convenience of public suspension letter. fixed-route trip to introduce you www.SolTransRide.com transit Subscription Service to this new service and see if it Phone: Customer Service (707) 648-4666 Simply contact the Solano Mobility Call Subscription service may be allowed works for you. Center at (800) 535-6883 to receive for passengers who attend dialysis and personalized assistance. have a regular weekly schedule for these medical appointments. Call Paratransit Customer Service to request an application. Subscription capacity is limited; new applicants may be waitlisted. Transportation Options & Resources Other convenient and affordable transportation services may be available to you. Call (707) 648-4666 for information on: • SolTrans personalized trip planning assistance on fixed-route service • Fixed-Route Bus, 50% reduced fare Call (707) 736-6991 for information on: • Local and Intercity Taxi Scrip Programs For regional trip planning assistance contact: • Solano Napa Commuter Information: 1-800-535-6883 ADA Paratransit Rider’s Guide Page 20 Page 21 Rancho LEGEND d Square l Solano M.S. e

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