Practical Information

Contents Welcome ...... 3 Customer satisfaction ...... 4 Information about medical practitioners ...... 6 Financial affairs ...... 9 Telecom & Internet ...... 10 Travel information ...... 10 Public transport: ...... 10 International travel: ...... 10 Information Hof van Wageningen Hotel ...... 11 The Weather ...... 12 Arriving in the Netherlands ...... 13

Welcome

This guidebook offers practical information about your stay in the Netherlands.

In case any questions remain after reading this guidebook, please do not hesitate to contact one of the staff members at the Project Support Department.

Please like us on our CDI – Facebook page: http://www.facebook.com/CDIwageningenUR

Customer satisfaction

We do our best to organize a high quality course for you and we do everything we can to make sure your stay, travel and all other practical issues are taken care of.

Whenever you feel that things are not working out as they should or when you are not satisfied about the course, the venue, or any other service, we would like to ask you to mention it to us as soon as possible.

We have a ‘Customer satisfaction’ procedure to be able to provide you with the best service possible. Although we face constraints such as limits on the financial facilities provided by the fellowship providers and local issues beyond our control, we will do the utmost to make your stay a happy one.

Please make any complaints known to us as soon as possible. For all issues relating to the content of the course, please contact the course coordinator first. For all issues concerning the venue and such, please contact the reception desk of the hotel. If they are not able to help you, please contact the support staff first (contact information can be found on the next page), or in case they are not present, contact the course coordinator.

When you feel the issue is not being resolved to your satisfaction or when you feel that you would like to contact the complaints officer/confidential advisor, please send an e-mail to Mr. ir. David Postma, e-mail address [email protected], and explain the issue. Please mention the name of the course in your e-mail, as well as the name of the course coordinator and, if necessary, the support staff member involved. All issues addressed to Mr. Postma will be handled confidentially.

Once you have submitted your complaint:

• You will receive a confirmation of your e-mail within 12 hours; • We will contact you as soon as possible about your complaint and apprise you of possible solutions; • Your complaint will be registered and monitored at the Centre for Development Innovation.

In case the issue has to be handled immediately, the course coordinator or the support staff can give you the phone number of the complaints officer. Please do not hesitate to make your complaints known to us as soon as possible. This will allow us to quickly find a solution.

Contact information:

Lotte van den Berg Elisabeth Hopperus Buma [email protected] [email protected] +31 (0) 317 481 402 +31 (0) 317 486 885

Titia Magendans Robbert Noteboom [email protected] [email protected] +31 (0) 317 486 887 +31 (0) 317 486 856

Reineke Zegers David Postma [email protected] [email protected] +31 (0) 317 482 987 +31 (0) 317 483 631

Fanny van Bijsteren Maria van Soelen [email protected] [email protected] +31 (0) 317 481 052 +31 (0) 317 486 886

Information about medical practitioners

 When visiting a doctor/dentist/hospital, make sure you bring your insurance certificate with you.

All of the addresses below can also be found on this map.

General Practices Name of Address Telephone number Consulting Consultation by the doctor hours phone

Dr. Jobse Plantsoen 57, +31 (0) 317 413 333 Mon till Fri 08:00 Mon till Fri 10:00 – Wageningen – 09:00 10:30

Dr. de Boer Plantsoen 57, +31 (0) 317 412 632 Mon till Fri 08:00 Mon till Fri 09:45 – Wageningen – 09:00 10:00

Dr. Hupkes Plantsoen 57, +31 (0) 317 410 566 Mon till Fri 08:00 Mon till Fri 10:00 – Wageningen – 09:00 10:45

Dr. Seesing Plantsoen 57, +31 (0) 317 412 577 Mon till Fri 08:00 Mon till Fri 13:15 – Wageningen – 09:00 14:00

Please Note: In case of sudden illness, you can visit a family doctor (GP). Consulting hours: between 8.00 and 9.00 am. You can go there yourself. It is important to mention at the reception of the doctor’s office that you are a passing traveler. If you receive a referral letter from a doctor, please notify the Project Support Department as well; they can assist you in making an appointment at the hospital.

Emergency numbers

After office hours 17:00 – 08:00 +31 (0) 318 434 444 and during weekends

Hospital Gelderse Vallei Willy Brandtlaan 10, Ede

In case you need to visit the hospital, this has to be arranged by someone from the CDI course support team. (You can take bus number 88 (direction Ede-Wageningen) from Wageningen bus station. The bus stop for the hospital is called Ziekenhuis Gelderse Vallei.)

In case of a life threatening situation dial: 112

These numbers are only to be used in case of an emergency.

Pharmacy (Apotheek in Dutch)

Apotheek van Weringh, Plantsoen 57, Wageningen Opening hours: Monday till Friday 08:00 – 18:00 Telephone: +31 (0) 317 412 531

For more information about the pharmacy click here. If a doctor gives you a prescription for medication you will have to go to one of the pharmacies in Wageningen to buy it. If covered by the insurance the Project Support Department will arrange the reimbursement. Only original pharmacy receipts will be reimbursed.

Some drugs are available without a doctor’s prescription, for more information you can contact the pharmacist.

Please note that: • Medication bought without a prescription is not covered by the AON insurance; • NOT ALL drugs (even if prescribed by a doctor) are covered by the AON insurance; • The insurance only covers reimbursement of the cost of medication for the duration of the period mentioned in the insurance certificate.

There are three pharmacies in Wageningen:

• Apotheek Van Weringh Plantsoen 57a Phone: +31 (0) 317 412 531 Monday till Friday 08:00 – 18:00 • Apotheek Ten Hoopen BV Binnenhaven 69 Phone: +31 (0) 317 412 523 Monday till Friday 08:00 – 17:30 • Alphega Churchill Apotheek Geertjesweg 5 Phone: +31 (0) 317 423 723 Monday till Friday 08:00 – 17:30

If you need medication already prescribed to you by your own physician, please collect these at the Hospital Gelderse Vallei.

Hospital Gelderse Vallei Willy Brandtlaan 10, Ede

(You can take bus number 88 (direction Ede-Wageningen) from Wageningen bus station, the bus stop for the hospital is called Ziekenhuis Gelderse Vallei.)

Dental practice

Tandartspraktijk Kwadrant Generaal Foulkesweg 27 6703 BL Wageningen

If you need dental treatment please contact the Project Support Department of CDI, as they will have to make the appointment with the dentist.

Please note: Dental Dental treatment always has to be paid for in cash. Please treatment: ask the dentist for a receipt. Dental costs are only covered in case of an emergency.

Financial affairs

The monetary unit that is used in the Netherlands is the Euro. In case you decide to bring a substantial amount of Euros in cash with you, or if you intend to exchange foreign currency into Euros after your arrival in the Netherlands, you are advised to ask for banknotes of €50 or less. Banknotes of higher denominations (€100, €200 or €500) are not accepted in shops, restaurants, post-offices etc., and not even by most banks. This is due to the fact that these larger denominations carry a higher risk of being forgeries.

Please be aware that there are only a few offices where you can exchange your own currency into Euros. The most common method of obtaining cash in the Netherlands, is using cash dispensers/ATM’s. In most shops you can use your debit card to pay. When you still want to exchange your own currency into Euros we advise you to do this at the Airport at arrival, as there are no money exchange offices in or near Wageningen. If you do need to exchange money during your stay in Wageningen the railway stations of Arnhem, Nijmegen, or Utrecht are the nearest places where you can do so.

Please note that the Centre for Development Innovation, the hotel and banks in the Netherlands will not exchange foreign currencies such as dollars, pounds etc.

Cash dispensers / ATMs: You will find an ATM or cash dispenser at every bank, post office, and at railway stations and in other public places. Cash dispensers will accept almost every kind of card. If one of the symbols displayed on the cash dispenser (Maestro, Visa, American Express etc.) matches the one on your card, it will work. If a cash dispenser is not working, it will say ‘buiten dienst’ on the screen. If you type the wrong pin-code three times, the machine will swallow your card. When this happens please contact the bank, the phone number will be displayed on the cash dispenser. Cash dispensers/ATM’s can be used 24/7.

For Cash Dispensers/ATM’s in Wageningen please click here.

Opening hours banks: If you have trouble with your debit card, you can visit a bank and ask for assistance. The opening hours of most banks are Monday through Friday, from 09:00 to 17:00 and for a few hours on Saturday mornings. You can find the exact opening hours posted near the entrance of the bank.

Telecom & Internet

The cheapest way to make (international) phone calls is to use a Lebara SIM card in your mobile phone. For more information visit this website.

You can buy the Lebara SIM card in several shops in Wageningen:

Zam Zam Stadsbrink 20, opposite the bus station

Primera Hoogstraat 107, main shopping street

Bel Company Hoogstraat 82, main shopping street

Lucky Phone Hoogstraat 80, main shopping street

Wireless internet is available throughout the hotel.

Travel information

Public transport: The Wageningen bus station is close to the Hof van Wageningen hotel. To find the route, please use the following map.

If you would like to plan a train journey in the Netherlands, you can use the website of the Dutch Railways.

You can also plan your journey by public transport using this website.

International travel: If you plan to travel to other European cities in your spare time during the weekends, the following information can be useful:

• Local travel agent TUI Address: Hoogstraat 101 Phone number: +31 (0) 317 423 223 Visit this website to view the opening hours.

• Eurolines organises bus trips within Europe, the trips they offer are known to be relatively cheap. For booking a trip you can visit their website.

• For booking flight tickets you can use the following website

• For booking international train tickets you can use this website.

Information hotel Hof van Wageningen

Restaurant You are accommodated in hotel Hof van Wageningen on the basis of full board and lodging. Breakfast, lunch and a buffet dinner are served daily at:

Breakfast: 07:00 – 10:00 (daily) Lunch: 12:00 – 13:30 (daily) Dinner: 18:00 – 20:00 (daily)

Coffee and tea are available from the vending machines in the lounge from Monday till Friday 08:00 to 18:00. During weekends coffee and tea are available in the restaurant. Other drinks, such as soft drinks or alcoholic drinks are available at your own expense. These drinks can be ordered at the bar or the restaurant (Monday till Sunday, noon till midnight).

Telephone Incoming calls It is possible to call the telephone in your room directly, please follow these directions: Direct telephone number: +31 317 490 130 -> Choose language -> Dial room number. Incoming calls are free of charge.

Calling from your room We regret that it is not possible to make outside calls from the telephone in your room. Internal calls are possible and are free of charge. Your internal phone number is the same as your room number.

Internet Wireless At hotel Hof van Wageningen you can use free wireless internet throughout the hotel. Please use the Wi Fi access point called ‘HVW’. You do not need a password.

Housekeeping During your stay, your room will be cleaned daily (Monday to Friday). During the weekends (Saturday and Sunday) and during public holidays your room will not be cleaned. Towels will be changed three times a week. Bed linen will be changed once a week.

Airport taxi If you would like to order an airport taxi for your return journey, you can do so through the hotel reception. This is a combined taxi and should be ordered at least 3 workdays in advance. The taxi needs to be paid for in cash directly to the taxi driver. The taxi company will inform you about the pickup time one day before departure, before 20:00.

Check out On the day of departure, please make sure you have vacated your room before 11:00. Extra expenses such as laundry, drinks etc. can be paid in cash or with your credit card.

The Weather

The weather in the Netherlands can be very unpredictable. To give you some idea about the weather, you can use this link, which will give you some idea of the average temperature and the average amount of rainfall. Please be aware that these are only averages, the actual weather during your stay can be quite different.

On this website you can check the weather forecast. You can see predictions for the next five and the next fourteen days. This information is more accurate than the averages linked to above.

Arriving in the Netherlands

You will arrive at Amsterdam (Schiphol) Airport.

Exchange your currency for Euro’s If you want to exchange your own currency to Euro’s we advise you to do it at Schiphol Airport), in the surrounding of Wageningen this is not possible. In Wageningen it is possible to receive cash via your bank card, there are several ATM’s.

Beware of theft Please note that in crowded places, such as airports and railway stations there is always the possibility of theft. You are therefore advised to hold on to your luggage at all times and not allow yourself to get distracted. Moreover keep your valuables (money, passport, ticket, laptop) in a safe place.

Travelling from the airport to the hotel by public transport

At Schiphol Station: take the train to Ede-Wageningen After arriving at Station Ede-Wageningen: take the bus to Wageningen

Schiphol Station

• Schiphol Station is located directly beneath the airport. • Follow the signs for 'Trains' after leaving the baggage hall. • Train tickets (this is a single-use paper chipcard) can be bought at the Tickets & Service counter at Schiphol Plaza (past customs). Buy a single, second class, chip card to Ede-Wageningen. • You can travel directly or with just one change of trains from Schiphol Station to Ede-Wageningen. • Make sure you purchase your chipcard before you board the train. Chipcards cannot be bought at the train and you risk a fine.

Important! When you travel with a single-use chipcard you must check in and out with each train operator through the gates or posts.

Which train goes to Ede-Wageningen?

• Trains with Nijmegen as final destination will stop at Ede-Wageningen. • You can also take a train to Utrecht Central, at Utrecht Central you can change to a train with Nijmegen as final destination. • There are screens at the railway station with departure times and platform information. • You can also plan your journey with the online travel planner of Dutch Railways website

Arrival at Ede-Wageningen

Take bus 88 or 52 to Wageningen bus station. You can buy your ticket in the bus.

At the south side of the station you will find the bus stop for bus 88 (see map 1) At the north side of the station you will find the bus stop for bus 52 Note: the last bus will leave at 00.27.

You can find your route from the bus station to the hotel on map 2. The hotel is just a few minutes walk from the bus station.

Return from Wageningen to the Airport

For your return journey it is possible to arrange a Schiphol taxi at the reception of the hotel. Forms are available at the reception desk, the maximum number of persons per taxi is 7. The taxi rates are indicated on the form. The taxi has to be paid for in cash directly to the taxi driver.

If you want to travel to Schiphol airport by public transport, you can use this journey planner.