Portsmouth City Council
2012-13 Actuals and 2013-14 Estimates
Comparison group:
(u) Southampton (t) Plymouth (r) Bristol (k) Coventry (a) North Tyneside (s) Blackpool (e) Derby (f) Brighton & Hove (g) Southend-on-Sea (d) Wirral (m) Sefton (h) Salford (x) Sunderland (z) Darlington (n) Redcar & Cleveland
Libraries_Profile Page 1 25/02/2014 FOREWORD
I am pleased to be able to present the third edition of the CIPFAstats Comparative Profile for Public Library Services.
These profiles provide a comprehensive analysis of public libraries data covering all the major topics collected in the CIPFAstats Public Libraries collection.
This means that there should be something for everyone interested in the running of public library services. The analysis is simple and non-judgemental. You will not find any quartiles, traffic lights or subjective commentary. Instead the report seeks to visualise the data and to enable readers to draw their own conclusions.
The "Executive Report" acts as a high level summary, but is also designed as an introduction to the whole report. Most readers will find reading through these pages helpful as an introduction to the style and logic of the more detailed pages.
The reports will aid everyone interested in public library services to ask informed questions and come up with informed proposals for how the services should be delivered in the future.
We hope you find this report interesting and helpful. If you have any comments, suggestions or queries then CIPFA would be delighted to hear from you (please see appendix 5 for contact details).
Kind regards,
Ian Watson Lancashire County Council Chair of the CIPFA Public Library Statistics Working Party
Libraries_Profile Page 2 25/02/2014 INTRODUCTION
The aim of the profile is to provide management information for decision makers involved in providing the libraries service. Due to the wide range of topics covered, the report will have a broad appeal and should be of interest to members, librarians and officers.
This profile compares your authority's library service figures from the 2013 CIPFAstats collection with the group of authorities specified on the title page.
This is the third year of the profile, CIPFA would greatly appreciate your feedback and suggestions on how we can make the profiles more interesting and useful.
INDEX
Executive Summary Page 4
Section A - Libraries & Library Users Page 7
Section B - Resourcing Page 14
Section C - Workload Page 23
Section D - Stock Page 29
Section E - Performance Page 39
Appendices Page 44
Approach to missing data
• 96% of UK Library Authorities (97% in England) provided data for the 2013 CIPFAstats Public Library Statistics. Authorities who did not provide data are excluded from these comparisions completely.
• In a small number of cases authorities have provided totals (e.g. for costs), but not a complete breakdown. In such cases the breakdown has been estimated by techniques such as apportionment or comparison to previous years' figures.
• In a small number of cases authorities have not provided other pieces of information. Where CIPFA felt this value was important an estimation has been made. In no cases does this estimated data constitute more than 15% of the data used in a comparision.
• Should any authority not be fully happy with estimates provided for their authority we will be very happy to produce a new report for them using new data supplied by that authority.
• If you have any queries about our approach please do not hesitate to contact us: [email protected]
Libraries_Profile Page 3 25/02/2014 EXECUTIVE SUMMARY Comparing Portsmouth with 14 Other Library Authorities
This summary provides an overview of the key indicators from the main report along with a few points of current interest, showing how your authority's library service compares against other authorities. Unless specified otherwise all data relates to 2012-13 Actuals.
A: Libraries and Library Users
30 Number of Libraries (31/03/13) • The chart on the left compares the number of libraries your authority has with the other 25 authorities in the comparison. Portsmouth has 10 libraries (the bar highlighted in black) compared 20 to an average of 15 libraries (as shown by the horizontal line). Each pale bar represents one of 15 the authorities in the comparator group. 10
5 • Portsmouth has one of the lowest numbers of libraries within the group giving an indication of 0 the scale of the library service. r dxk t hf enamuwsz For more information about this type of chart please see appendix 1.
500 Population (000's) 450 400 • Population is an important figure in this report as 350 we use it as a denominator to adjust for the size 300 of the authority (see next chart). 250 200 • Portsmouth is the 5th smallest of the 15 150 authorities compared here (in terms of 100 population). 50 0 r kdf xmteuhwasnz
300 Number of Active Borrowers per 1,000 • The number of active borrowers per 1,000 population 250 population is a key indication of how well the library service engages with the public. 200 • Portsmouth is in a higher quartile suggesting that 150 the library service engages well with the 100 population when compared to the other authorities. 50 Please see appendix 1 for further details on 0 quartiles. samzdwkruthnxef
Libraries_Profile Page 4 25/02/2014 B: Resourcing
£25,000 Total Revenue Expenditure per 1,000 population • Total revenue expenditure per 1,000 population is a key cost indicator. Figures in the graph £20,000 opposite are 2012-13 actuals.
£15,000 • Portsmouth comes out as being at the middle of £10,000 the comparison, which suggests that its costs are similar to the group as a whole. It may be worthwhile looking at the authorities who are £5,000 cheaper to see if there is anything it can learn from their approaches. £0 anf drxtkswuehmz
Total Revenue Expenditure per 1,000 population: Time Series
£20,000
£18,000
£16,000
£14,000
£12,000
£10,000
£8,000
£6,000 £4,000
£2,000 £0 2009-10 2010-11 2011-12 2012-13 2013-14
Portsmouth Average
• The line chart plots the total revenue expenditure per 1,000 population over the last four years and shows the estimated figure for 2013-14. The population figure used for all years is the mid-year 2012 figure, so the changes in value relate to changes in expenditure only.
• For most authorities a drop can be seen in the 2013-14 estimates.
8.0% Volunteer hours as a % of volunteer hours • One well publicised approach that library 7.0% plus employee hours authorities are taking is using volunteers. 6.0% 5.0% 4.0% • Portsmouth had 6.7% of 'worked hours' provided 3.0% by volunteers in 2012-13 compared to an average of 2.4%. 2.0% 1.0% 0.0% wmeunsz txdhf kra
Libraries_Profile Page 5 25/02/2014 C: Workload
7,000 Physical Visits for Library Purposes per 1,000 • The number of visits per 1,000 population is a population strong indicator of workload faced by the 6,000 authority.
5,000 • It is also another measure of engagement and 4,000 offers a more complete picture as it will include other reasons for visiting the library as well as 3,000 borrowing. 2,000
1,000
0 fdknuwsaxrmtezh
6,000 Total Book Issues per 1,000 population • This chart compares another core library activity, 5,000 providing an indicator for both workload and the demand placed on the library book stock. 4,000
3,000
2,000
1,000
0 d urzsmafwetkxnh
D: Stock
2,500 Total Book Stock per 1,000 population • This chart compares the overall book stock level 2,000 of the library service.
1,500
1,000
500
0 zwda f r xume t snkh
E: Performance
90% Percentage supplied within 7 days 80% • Portsmouth successfully supplied 54% of book 70% requests within 7 days of request. This was just below average for the group of authorities 60% compared. 50% 40% 30% 20% 10% 0% xmntehudk fws r az
Libraries_Profile Page 6 25/02/2014 SECTION A: LIBRARIES AND LIBRARY USERS
• This section compares the information on numbers of libraries, opening hours, library users, visits and electronic access.
12 Total Service Points per 100,000 population
10
8
6
4
2
0 nxdaht r e f skuwmz
(See page 8 for details)
Section Contents
Page 8 A1: Service Points
Number of service points Busiest service points
Page 9 A2: Population Density
Comparisons for static & mobile libraries % authorities without mobile libraries
Page 10 A3: Opening Hours
Distribution of opening hours Opening hours at busiest service points
Page 11 A4: Library Users
Number of active borrows Number of housebound readers Number of visits Electronic counters Visits to website
Page 13 A5: Electronic Workstations
Number of terminals Number of hours available & recorded Public wi-fi access
Libraries_Profile Page 7 25/02/2014 A1: Service Points at 31 March 2013
Number / 100k pop Average Mobile Libraries 1 0.5 0.3 Static Service Points 9 4.4 5.9 Total Service Points 10 4.8 6.2
Authority Average Population 206,800 245,100
30 Total Service Points
25
20
15
10
5
0 rdxkthfenamuwsz
12 Total Service Points per 100,000 population
10
8
6
4
2
0 nxdaht r e f skuwmz
Source: CIPFA Public Library Statistics 2013 - Cells 1 to 14, ONS Population Estimates Mid 2012
Busiest Service Points 2012-13 Actuals
Busiest Service Point (Issues): Southsea Busiest Service Point (Visits): Southsea
AuthorityAverage Authority Average
Issues per annum155,883 225,209 Visits per annum 277,502 331,720
600,000 Issues per annum 1,200,000 Visits per annum
500,000 1,000,000
400,000 800,000
300,000 600,000
200,000 400,000
100,000 200,000
0 0 f r zkxuedt smawhn hf xkruewtmsdzna
Source: CIPFA Public Library Statistics 2013 - Cells 15 & 16 Source: CIPFA Public Library Statistics 2013 - Cells 17 & 18
Libraries_Profile Page 8 25/02/2014 A2: Population Density 2012-13 Actuals
Population Density and Number of Service Points • In urban areas of high population density a small number of service points will be able to provide service to a large population. In rural areas more service points will be required to enable the population to have easy access.
• The scatter plots below compare these two factors. For all UK library authorities it can be seen that as population density increases (on the horizontal axis), the number of libraries per 100,000 population tends to be lower.
• As these charts are strongly effected by outliers, values for population density are capped at 120 and service points per 100,000 population capped at 18.0 and 3.0 for static service points and mobile libraries respectively.
Authority Median Population Density 51.2 32.1
Static Service Points 12.0 Comparator Group
10.0 Portsmouth r e p
n 8.0 o s i t t n a i l o
u 6.0 P p o e c p i
v 4.0 0 r 0 e 0 S , 0
c 2.0 i 0 t 1 a t
S 0.0 0 10 20 30 40 50 60 Population Density
Mobile Libraries 1.0 Comparator Group 0.9 Portsmouth 0.8 0.7 r n e o
i 0.6 p t s a l
e 0.5 i u r p a
o 0.4 r p b i L 0 0.3 0 e l 0 i
, 0.2 b 0 o 0 0.1 1 M 0.0 0 10 20 30 40 50 60 Population Density
Mobile Libraries
Number / 100k pop Average Mobile Libraries 1 0.5 0.3
46.7% Mobile libraries per 100,000 population 1.0 53.3% 0.8
0.6
0.4
0.2 % Authorities with no mobile libraries 0.0 zunwx f k t s rmheda % Authorities with mobile libraries
Libraries_Profile Page 9 25/02/2014 A3: Opening Hours 2012-13 Actuals
Service Points / 100,000 population % in Each Band Hours Open Authority Average Authority Average Authority Average All Libraries < 10 1 00.5 0.1 10.0% 1.1% Mobile Libraries >10 0 0 0.0 0.2 0.0% 4.9% Static: 10-14 0 0 0.0 0.1 0.0% 1.6% Static: 15-19 0 1 0.0 0.0 0.0% 4.4% Static: 20-24 0 1 0.0 0.5 0.0% 8.1% Static: 25-29 0 2 0.0 0.8 0.0% 14.5% Static: 30-34 43 1.9 1.2 40.0% 18.2% Static: 35-39 0 1 0.0 0.5 0.0% 7.6% Static: 40-44 0 2 0.0 0.9 0.0% 13.6% Static: 45-49 4 2 1.9 1.0 15.5% 15.5% Static: 50-54 0 1 0.0 0.4 0.0% 6.5% Static: 55-59 1 0 0.5 0.1 10.0% 1.4% Static: >60 0 0 0.0 0.2 0.0% 2.7%
Total 10
Percentage of libraries in each opening hours band 45%
Portsmouth 40% Comparator Group 35%
30%
25%
20%
15%
10%
5%
0% All Mobile 10-14 15-19 20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 >60 Libraries < Libraries 10 >10 Weekly Opening Hours
Opening Hours - Busiest Service Points
Busiest Service Point (Issues): Southsea Busiest Service Point (Visits): Southsea
Opening Hours at the Opening Hours at the 60 60 Busiest Service (Issues) Busiest Service (Visits) 50 50
40 40
30 30
20 20
10 10
0 0 zwutsrfkexandmh zwutsrhfakexndm
Portsmouth na Average: 45.1 Portsmouth na Average: 47.0
Libraries_Profile Page 10 25/02/2014 A4: Library Users 2012-13 Actuals
Number /1,000 pop Average
Active Borrowers 32,680 158 153 Housebound Readers 372 1.8 1.1
300 Number of Active Borrowers 3.0 Number of Housebound Readers per 1,000 population 250
200 2.0
150
100 1.0
50
0 0.0 samzdwkruthnxef hdwnr sakxezmf tu
Source: CIPFA Public Library Statistics 2013 - Cells 92, 93
Physical Visits for Library Purposes
7,000 Physical Visits for Library Purposes 6,000 5,000 4,000 3,000 2,000 1,000 0 fdknuwsaxrmtezh
Physical Visits Number per 1,000 pop Average 2008-09 987,654 4,938 5,285 2009-10 933,406 4,587 5,074 2010-11 954,259 4,608 5,022 2011-12 863,275 4,203 4,749 2012-13 1,010,583 4,887 4,408
Physical Visits per 1,000 population 6,000
5,000
4,000
3,000
2,000
1,000
0 2008-09 2009-10 2010-11 2011-12 2012-13
Portsmouth Average
Source: CIPFA Public Library Statistics 2013 - Cell 94
Libraries_Profile Page 11 25/02/2014 A4: Library Users (continued) 2012-13 Actuals
Authority Average Number per 1,000 pop Average S.P. with Electronic Counters90% 71% Visits to Website 42,251 204 1,924
Percentage of Service Points with 14,000 Visits to Website per 1,000 population Electronic Counters 100% 12,000
80% 10,000 8,000 60% 6,000 40% 4,000 20% 2,000
0% 0 meadknuwrs f zx th tferxmkusdzahwn
Source: CIPFA Public Library Statistics 2013 - Cell 97 Source: CIPFA Public Library Statistics 2013 - Cell 98
Website Visits Number per 1,000 pop Average 2008-09 20,322 102 1,773 2009-10 18,439 91 1,920 2010-11 20,238 98 1,751 2011-12 144,677 704 1,329 2012-13 42,251 204 1,924
Website Visits per 1,000 population 2,500
2,000
1,500
1,000
500
0 2008-09 2009-10 2010-11 2011-12 2012-13
Portsmouth Average
Source: CIPFA Public Library Statistics 2013 - Cell 98 and equivalent for previous years
Libraries_Profile Page 12 25/02/2014 A5: Electronic Workstations 2012-13 Actuals
Number per 100,000 pop Average Number per 1,000 pop Average
Terminals144 69.6 75.3 Hours Available 275,325 1,331 1,431
Number of Devices per 100,000 2,500 Number of Hours Available per 1,000 140 population population 120 2,000 100 1,500 80
60 1,000 40 500 20 0 0 nadxhs fwkuemt r z nhdxksawut fmzr e
Source: CIPFA Public Library Statistics 2013 - Cell 19 Source: CIPFA Public Library Statistics 2013 - Cell 20
Number per 1,000 popAverage Authority Average Hrs Recorded 123,000 595 546 Service Points with Wi-Fi Access 50% 31%
Number of Hours Recorded per 1,000 Percentage of Service Points with Public 1,000 population 100% Wi-Fi Access
800 80%
600 60%
400 40%
200 20%
0 0% hkdsawmutx f r nze r dswhaukemf zx tn
Source: CIPFA Public Library Statistics 2013 - Cell 21 Source: CIPFA Public Library Statistics 2013 - Cell 22
Libraries_Profile Page 13 25/02/2014 SECTION B: RESOURCING
• This section examines levels of expenditure, staffing and the use of volunteers.
£25,000 Total Revenue Expenditure per 1,000 population
£20,000
£15,000
£10,000
£5,000
£0 anf drxtkswuehmz
(See page 15 for details)
Section Contents
Page 15 B1: Financial Information (Actuals)
Net expenditure, revenue expenditure & income Revenue expenditure breakdown Revenue income breakdown
Page 18 B2: Cost Indicators
Various cost indicators
Page 19 B3: Financial Information (Estimates)
Net expenditure, revenue expenditure & income % expenditure on staff and materials
Page 20 B4: Staffing
Staff per 100k population Professional & other paid staff Staff costs per employee
Page 22 B5: Volunteers
Analysis of numbers and hours
Libraries_Profile Page 14 25/02/2014 B1: Financial Information (Actuals)
2012-13 Actuals £ per 1,000 pop Average
Revenue Expenditure 3,093,830 14,960 15,476 Revenue Income (192,454) (931) (963)
Net Expenditure 2,901,376 14,030 14,513
graphs shown per 1,000 population £25,000 Total Revenue Expenditure
£20,000
£15,000
£10,000 Net Expenditure £25,000 £5,000
£20,000 £0 anf drx tkswuehmz £15,000
£10,000 £2,000 Total Revenue Income £5,000 £1,500 £0 n adf rxktswuehmz £1,000
£500
£0 af tskdwrxunmzeh
Source: CIPFA Public Library Statistics 2013 - Cells 127, 137 & 138
Revenue Expenditure £ per 1,000 pop Average
2009-10 3,734,211 18,350 18,340 2010-11 3,848,307 18,582 18,228 2011-12 3,535,012 17,210 16,094 2012-13 3,093,830 14,960 15,476 2013-14 (Estimates) 2,796,908 13,525 15,293
Revenue Expenditure per 1,000 population: Time Series £20,000 £18,000 £16,000 £14,000 £12,000 £10,000 £8,000 £6,000 £4,000 £2,000 £0 2009-10 2010-11 2011-12 2012-13 2013-14
Portsmouth Average
Source: CIPFA Public Library Statistics 2013 - Cell 127 and equivalent for previous years
Libraries_Profile Page 15 25/02/2014 Revenue Expenditure (2012-13 Actuals) £ per 1,000 pop Average
Employees 1,428,295 6,907 7,808 Premises 792,185 3,831 2,000 Total Materials 317,074 1,533 1,464 Computing Costs 204,211 987 468 Other Supplies & Services 113,202 547 848 Transport 17,748 86 127 Third Party Payments 12,082 58 293 Support Service Costs 209,033 1,011 2,467
Total Revenue Expenditure 3,093,830 14,960 15,476 graphs show expenditure per 1,000 population
£12,000 Employees £4,500 Premises £4,000 £10,000 £3,500 £8,000 £3,000 £2,500 £6,000 £2,000 £4,000 £1,500 £1,000 £2,000 £500 £0 £0 adr f kt nsxhwumez wkdaermst f zuxnh
£2,500 Total Materials £1,400 Computing Costs £1,200 £2,000 £1,000 £1,500 £800
£1,000 £600 £400 £500 £200 £0 £0 faksrwenmzhtudx nhwdk f zsuamexr t
£3,000 Other Supplies & Services £400 Transport £350 £2,500 £300 £2,000 £250 £1,500 £200 £150 £1,000 £100 £500 £50 £0 £0 nfsdear twxukzhm naekhzmdr swf tux
£1,600 Third Party Payments £7,000 Support Service Costs £1,400 £6,000 £1,200 £5,000 £1,000 £4,000 £800 £3,000 £600 £400 £2,000 £200 £1,000 £0 £0 azexrnfkmwdstuh xntuar fdskemwhz
Source: CIPFA Public Library Statistics 2013 - Cells 101 to 127 Libraries_Profile Page 16 25/02/2014 Revenue Income (2012-13 Actuals) £ per 1,000 pop Average
Overdue Charges (31,284) (151) (163) Hire of Audio & Visual Materials (17,578) (85) (133) Specific Grants (40,768) (197) (110) Receipts from the Public (63,321) (306) (268) Corporate Income (7,568) (37) (143) Other Income (31,935) (154) (145)
Total Revenue Income (192,454) (931) (963) graphs shown per 1,000 population
£300 Overdue Charges £400 Hire of Audio & Visual Materials £350 £250 £300 £200 £250 £150 £200
£100 £150 £100 £50 £50 £0 £0 fdzerktuwmnxahs f r zua tndkwmxhse
£1,000 Specific Grants £600 Receipts from the Public £900 £800 £500 £700 £400 £600 £500 £300 £400 £300 £200 £200 £100 £100 £0 £0 awfetzxnusrmkhd fdumxwathnrkesz
£900 Corporate Income £400 Other Income £800 £350 £700 £300 £600 £250 £500 £200 £400 £300 £150 £200 £100 £100 £50 £0 £0 saxtknwzurmhfed f kt r dwshnamzexu
Source: CIPFA Public Library Statistics 2013 - Cells 128 to 137
Libraries_Profile Page 17 25/02/2014 B2: Cost Indicators
£ p Average £ p Average
Average Cost per Book£6.17 £7.49 Cost per Visitor £3.06 £3.51
• Average cost per book acquisition. • Revenue expenditure divided by visitor number.
£12 Average Cost per Acquisition (Books) £5 Cost per Visitor £5 £10 £4 £8 £4 £3 £6 £3 £4 £2 £2 £2 £1 £0 £1 xnfhrdkmaezuwts £0 atrnxehsdzwkfmu
Source: CIPFA Public Library Statistics 2013 - Source: CIPFA Public Library Statistics 2013 - Sum of Cells 103 to 107 divided by Cell 38 Cell 127 divided by Cell 94
% Average % Average
% Employee Expenditure46% 50% % Material Expenditure 10% 9%
70% Employee Expenditure as a % of Revenue 14% Material Expenditure as a % of Revenue Expenditure Expenditure 60% 12% 50% 10% 40% 8% 30% 6% 20% 4% 10% 2% 0% 0% hdz rmkt a f suexwn k f szmehawr utndx
Source: CIPFA Public Library Statistics 2013 - Source: CIPFA Public Library Statistics 2013 - Cell 101 as a percentage of Cell 127 Cell 121 as a percentage of Cell 127
% Average
% Support Services 7% 16%
40% Support Service Costs as a % of Revenue Expenditure 35% 30% 25% 20% 15% 10% 5% 0% xnut raf sdemkwhz
Source: CIPFA Public Library Statistics 2013 - Cell 126 as a percentage of Cell 127
Libraries_Profile Page 18 25/02/2014 B3: Financial Information (2013-14 Estimates) graphs shown per 1,000 population
Net Expenditure £ per 1,000 pop Average
Employees 1,298,600 6,279 7,860 Premises 679,016 3,283 2,036 Supplies & Services - Materials 333,820 1,614 1,655 Other Expenditure 485,472 2,348 3,742 Revenue Expenditure 2,796,908 13,525 15,293 Revenue Income (151,020) (730) (1,327)
Net Expenditure 2,645,888 12,794 13,966
£35,000 Total Revenue Expenditure £30,000 £25,000 £20,000 £25,000 Net Expenditure £15,000 £10,000 £20,000 £5,000 £0 £15,000 a nf rktdswxemhuz
£10,000 £7,000 Total Revenue Income £5,000 £6,000 £5,000 £0 £4,000 anf r tkdswxehmzu £3,000 £2,000 £1,000 £0 auf rkdtmexwznhs
Source: CIPFA Public Library Statistics 2013 - Cell 140 to 145
2013-14 Estimates% Average 2013-14 Estimates % Average % Employee Expenditure46% 51% % Material Expenditure 12% 11%
70% Employee Expenditure as a % of Revenue 16% Material Expenditure as a % of Revenue Expenditure Expenditure 60% 14% 12% 50% 10% 40% 8% 30% 6% 20% 4% 10% 2%
0% 0% uhdzsmrnk f tweax f hezkwmsunxr a t d
Source: CIPFA Public Library Statistics 2013 - Source: CIPFA Public Library Statistics 2013 - Cell 140 as a percentage of Cell 144 Cell 142 as a percentage of Cell 144
Libraries_Profile Page 19 25/02/2014 B4: Staffing at 31 March 2013
FTE per 100,000 pop Average
Professional Staff 7.5 3.6 6.1 All Other Staff 51.7 25.0 25.5
Total Staff 59.2 28.6 31.6
25 Professional Staff per 100,000 population 20
15
10 60 Total Staff per 100,000 population 5 50 0 40 uhr tafedsxzkwmn 30
20
10 50 Other Paid Staff per 100,000 population
0 40 adskr xf utwhmnze 30
20
10
0 adskxr fwtmnhzeu
Source: CIPFA Public Library Statistics 2013 - Cells 64 to 66
This tree diagram analyses professional and other staff as a percentage of total staff. Your authority's value is followed by the average value in italics.
Professional Staff 12.7% 19.3%
Total Staff
All Other Paid Staff 87.3% 80.7%
Libraries_Profile Page 20 25/02/2014 B4: Staffing (continued)
£ Average 0.6 Employees per 1,000 population Employee Costs per Employee 24,127 24,980 0.5
0.4
0.3 Employee Costs per Employee £35,000 0.2 £30,000 0.1 £25,000 0.0 £20,000 adskrxf utwhmnze £15,000 £10,000 £12,000 Employee Costs per 1,000 population £5,000 £10,000 £0 £8,000 f ner thdzwkmxuas £6,000 £4,000 Source: CIPFA Public Library Statistics 2013 - £2,000 Cell 101 divided by Cell 66 £0 adr f ktnsxhwumez
All Staff FTE per 1,000 pop Average 2008-09 70.7 0.35 0.43 2009-10 76.1 0.37 0.41 2010-11 76.1 0.37 0.39 2011-12 68.5 0.33 0.34 2012-13 59.2 0.29 0.32
Employees per 1,000 population: Time Series 0.50 0.45 0.40 0.35 0.30 0.25 0.20 0.15 0.10 0.05 0.00 2008-09 2009-10 2010-11 2011-12 2012-13
Portsmouth Average
Source: CIPFA Public Library Statistics 2013 - Cell 66 and equivalent for previous years
Libraries_Profile Page 21 25/02/2014 B5: Volunteers 2012-13 Actuals Number Average 500 Number of Volunteers Volunteers 257 97 400 Volunteer Hours 6,878 2,694
300 Average Hours per Volunteer 26.8 43.7
200
100 250 Number of Hours per Volunteer
0 200 twmusdr kxhaf zne 150
100 8,000 Number of Volunteer Hours 7,000 50 6,000 5,000 0 enuxmzdf swakhr t 4,000 3,000 2,000 1,000 0 Source: CIPFA Public Library Statistics 2013 - Cells 67 & 68 wmuetdsnxr kz f ah
• The section below uses 1,625 hours as the annual hours worked by a full-time member of staff. • We use this to compare hours provided by paid staff and volunteers. • The two charts below compare the volunteers to the total of paid staff and volunteers.
FTE Average % Average
% Hours worked by volunteers6.7% 2.4% Volunteers as % headcount 81.3% 46.8%
Volunteer hours as a % of volunteer hours Number of volunteers as a % of volunteer 8.0% 90% plus employee hours headcount plus employee headcount 7.0% 80% 6.0% 70% 60% 5.0% 50% 4.0% 40% 3.0% 30% 2.0% 20% 1.0% 10% 0.0% 0% wmeunsz txdhf kra twmuszndhxr ke f a
Source: CIPFA Public Library Statistics 2013 - Cells 67 & 68 Source: CIPFA Public Library Statistics 2013 - Cells 66 & 67
Number of Volunteers: Time Series Volunteers Number Average 300
2008-09 99 40 250 2009-10 82 41 200 2010-11 77 41
2011-12 182 57 150 2012-13 257 97 100
Source: CIPFA Public Library Statistics 2013 - 50
Cell 67 and equivalent for previous years 0 2008-09 2009-10 2010-11 2011-12
Portsmouth Average
Libraries_Profile Page 22 25/02/2014 SECTION C: WORKLOAD
• This section examines issues and stock turn for books and other items along with requests, enquiries and loans.
6,000 Total Book Issues per 1,000 population
5,000
4,000
3,000
2,000
1,000
0 d u r z sma f we t k xnh
(See page 24 for details)
Section Contents
Page 24 C1: Book Issues
Split by children/adult and fiction/non-fiction
Page 25 C2: Stock Turn
Split by children/adult and fiction/non-fiction
Page 26 C3: Audio, Visual, Electronic & Other Issues
Split by various categories
Page 28 C4: Request Service
Total and online
Page 28 C5: Enquiries
Total and online
Page 28 C6: Inter-Library Loans
Supplied and received
Libraries_Profile Page 23 25/02/2014 C1: Book Issues 2012-13 Actuals
Number /1,000 pop Average 3,000 Adult Fiction Issues
Adult Fiction 314,887 1,523 1,852 2,500
Adult Non-Fiction 150,561 728 824 2,000 Children's Fiction 248,582 1,202 1,055 1,500 Children's Non-Fiction 41,262 200 176 1,000 Total Book Issues 755,292 3,652 3,907 500
0 graphs shown per 1,000 population dszmunaxr tewk f h
1,600 Adult Non-Fiction Issues 1,400 1,200 6,000 Total Book Issues 1,000
5,000 800 600 4,000 400 200 3,000 0 u rdsmfeawkztxhn 2,000
1,000 1,600 Children's Fiction Issues 0 1,400 durzsmafwetkxnh 1,200 1,000 800 600 400 200 0 Breakdown of issues (percentage). Your authority's f rduwtzkheamsxn value is followed by the average value in italics.
Adult Fiction 300 Children's Non-Fiction Issues 41.7% 47.4% 250 Adult Non-Fiction 200 Book 19.9% 21.1% Issues 150 Children's Fiction 32.9% 27.0% 100 50 Children's Non-Fiction 5.5% 4.5% 0 fadewumrkzsthxn Source: CIPFA Public Library Statistics 2013 - Cells 69 to 73
Libraries_Profile Page 24 25/02/2014 C2: Stock Turn 2012-13 Actuals
Number Average
Adult Fiction 4.2 5.0 Adult Non-Fiction 1.3 2.3 Adult Fiction Stock Turn Children's Fiction 3.8 4.2 10.0
Children's Non-Fiction 2.1 1.9 8.0 Total Book Issues 2.8 3.7 6.0
• Number of books issued divided by the book stock 4.0 (i.e. the average number of times each book was issued during the year). 2.0
0.0 ztsnuerdmawkfxh
6.0 Adult Non-Fiction Stock Turn
5.0
4.0 Total Book Issue Stock Turn 8.0 3.0
7.0 2.0 6.0 1.0 5.0 0.0 4.0 zresutkdmfhaxwn
3.0
2.0 9.0 Children's Fiction Stock Turn 1.0 8.0 7.0 0.0 6.0 zrseutdkmfhnwax 5.0 4.0 3.0 2.0 1.0 0.0 r zue f shkdtwmnax
4.0 Children's Non-Fiction Stock Turn 3.5 3.0 2.5 2.0 1.5 1.0 0.5 0.0 r zuews thf dmknax
Source: CIPFA Public Library Statistics 2013 - Cells 69 to 73 divided by Cells 25 to 28 respectively
Libraries_Profile Page 25 25/02/2014 C3: Audio, Visual, Electronic & Other Issues 2012-13 Actuals
Number /1,000 pop Avg
Sound Recordings Music 4,190 20.3 38.7 Adult Talking Books 29,555 142.9 122.2 Children's Talking Books 4,542 22.0 16.6 Video & DVDs 12,585 60.9 84.8 Multimedia & Open Learning 776 3.8 3.2 CD-ROMs & Software 0 0.0 0.3 Electronic Products eBooks 0 0.0 6.9 eAudio 2,353 11.4 5.0 eAudiovisuals 0 0.0 0.0
Total Audio Visual Issues 54,001 261.1 277.8
graph shown per 1,000 population
700 Total Audio, Visual, Electronic & Other Issues 600 500 400 300 200 100 0 furmadewtkszhnx
This tree diagram analyses Audio, Visual, Electronic & Other Issues. Your authority's value is followed by the average value in italics.
Music 7.8% 13.9% Adult Talking Books 54.7% 44.0% Children's Talking Books 8.4% 6.0% Videos & DVDs
Audio, Visual, 23.3% 30.5% Electronic Multimedia & Open Learning & Other Issues 1.4% 1.2% CD-ROMs & Software 0.0% 0.1% eBooks 0.0% 2.5% eAudio 4.4% 1.8% eAudiovisuals 0.0% 0.0%
Libraries_Profile Page 26 25/02/2014 Source: CIPFA Public Library Statistics 2013 - Cells 74 to 83 C3: Audio, Visual, Electronic & Other Issues (continued) graphs shown per 1,000 population
250 Music Issues 250 Adult Talking Book Issues
200 200
150 150
100 100
50 50
0 0 furzmtkadwxnshe msadwut hnez r k f x
45 Children's Talking Book Issues 300 Video & DVD Issues 40 35 250 30 200 25 150 20 15 100 10 50 5 0 0 r uf zwe tdsnhkxma f uraemkdwtxnhzs
16 Multimedia & Open Learning Pack Issues 30 eBook Issues 14 25 12 20 10 8 15 6 10 4 5 2 0 0 usdfwr zhtxnmkea edrkf uszxwtnmha
20 eAudio Issues 1.4 eAudiovisual Issues
15
10
5
0 0.0 earwdf humszx tnk zxwutsrnmkhfeda
Source: CIPFA Public Library Statistics 2013 - Cells 73 to 82
Libraries_Profile Page 27 25/02/2014 C4: Request Service 2012-13 Actuals Number per 1,000 pop Average Number per 1,000 pop Average
Requests18,777 91 172 Online Requests 4,263 21 58 graphs shown per 1,000 population
450 Number of Requests for Specific Items 160 Number of Online Requests 400 140 350 120 300 100 250 80 200 60 150 40 100 50 20 0 0 u ef trxhdmaznwsk usnf r ethmdawkxz
Source: CIPFA Public Library Statistics 2013 - Cell 84 Source: CIPFA Public Library Statistics 2013 - Cell 85
C5: Enquiries 2012-13 Actuals Number per 1,000 pop Average Number per 1,000 pop Average
Enquiries112,750 545 630 Online Enquiries 2,000 9.7 12.5 graphs shown per 1,000 population
1,200 Number of Enquiries 60 Number of Online Enquiries
1,000 50
800 40
600 30
400 20
200 10
0 0 th f dnakuezwr xsm utnmhfedaswxzrk
Source: CIPFA Public Library Statistics 2013 - Cell 89 Source: CIPFA Public Library Statistics 2013 - Cell 90
C6: Inter-Library Loans 2012-13 Actuals Number per 1,000 pop Average Number per 1,000 pop Average
Loans Supplied560 2.7 7.8 Loans Received 592 2.9 7.7 graphs shown per 1,000 population
90.0 Supplied 80.0 Received 80.0 70.0 70.0 60.0 60.0 50.0 50.0 40.0 40.0 30.0 30.0 20.0 20.0 10.0 10.0 0.0 0.0 r f tzwduhmknxeas r s futmwhzkadnex
Source: CIPFA Public Library Statistics 2013 - Cell 99 Source: CIPFA Public Library Statistics 2013 - Cell 100
Libraries_Profile Page 28 25/02/2014 SECTION D: STOCK
• This section examines issues and stock turn for books and other items along with requests, enquiries and loans.
Book Stock at 31 March 2012 (Stock per 1,000 population) Adult Fiction 600 500 400 300 200 100 Children's Non-Fiction 0 Adult Non-Fiction
Avg Portsmouth
Children's Fiction (See page 30 for details)
Section Contents
Page 30 D1: Book Stock
Split by children/adult and fiction/non-fiction
Page 32 D2: Audio, Visual, Electronic & Other Stock
Split by various categories
Page 35 D3: Book Acquisitions
Split by children/adult and fiction/non-fiction
Page 36 D4: Audio, Visual, Electronic & Other Acquisitions
Split by various categories
Page 37 D5: All Acquisitions (Books & Audio Visual)
Trendline
Page 38 D6: Lending Stock Replenishment Rate
Overall replenishment rate
Libraries_Profile Page 29 25/02/2014 D1: Book Stock
Summary
Book Stock at 31 March 2013
Adult Fiction 600 500 400 300 200 100
Children's Non-Fiction 0 Adult Non-Fiction
Children's Fiction Avg Portsmouth
• Books per 1,000 population, see next page for detail.
This tree diagram analyses each type of stock as a percentage of total book stock. Your authority's value is followed by the average value in italics.
Reference Books 14.9% 20.2% Adult Fiction 27.6% 34.5%
Adult Non-Fiction 41.2% 33.2% Book Stock Lending Stock 67.3% 72.4% Children's Fiction 24.2% 23.8%
Children's Non-Fiction 7.0% 8.6% Reserve Stock 17.8% 7.4%
Source: CIPFA Public Library Statistics 2013 - Cells 24 to 31
Libraries_Profile Page 30 25/02/2014 D1: Book Stock (continued)
1,600 Reference Book Stock 1,400 at 31 March 2013 1,200 No. /1,000 pop Avg 1,000 800 Reference Books 60,603 293 297 600 Lending Stock 400 Adult Fiction 75,467 365 367 200 0 Adult Non-Fiction 112,776 545 353 zrfdwuetxmsankh Children's Fiction 66,232 320 253 Children's Non-Fiction 19,201 93 91 600 Adult Fiction Stock Reserve Stock 72,211 349 109 500 Total Book Stock 406,490 1,966 1,470 400 300 graphs shown per 1,000 population 200 100 0 xdmakshuwfnrezt
2,500 Total Book Stock 400 Children's Fiction Stock 2,000 350 300 1,500 250 200 1,000 150 100 500 50 0 0 adwtxfmkhuer snz zwdaf rxumetsnkh
600 Adult Non-Fiction Stock 500 400 300 200 100 0 wadfmxunkr shtez
300 Children's Non-Fiction Stock 400 Reserve Stock 250 350 300 200 250 150 200 100 150 50 100 50 0 axfdmkwnstheurz 0 wzet rudaf nhsmxk
Source: CIPFA Public Library Statistics 2013 - Cells 24 to 31
Libraries_Profile Page 31 25/02/2014 D2: Audio, Visual, Electronic & Other Stock
Stock at 31 March 2013
Reference 40 Reserve Music 30
eAudiovisuals 20 Adult - Talking Books 10
0 eAudio Children - Talking Books
eBooks Video/DVD
Software Multimedia
Avg Portsmouth
• Stock per 1,000 population, see next page for detail.
This tree diagram analyses each type of stock as a percentage of total audio visual stock. Your authority's value is followed by the average value in italics.
For Reference Music 0.0% 0.5% 32.4% 23.3% Adult Talking Books 26.3% 34.7% Children's Talking Books 6.5% 5.9% Videos & DVDs Audio, Visual, 27.3% 28.0% Electronic & Lending Stock Multimedia & Open Learning Packs Other Stock 96.2% 95.0% 2.4% 1.1% CD-ROMs & Software 0.0% 0.2% eBooks 0.0% 4.7% eAudio 5.1% 2.1% eAudiovisuals Reserve Stock 0.0% 0.0% 3.8% 4.5%
Source: CIPFA Public Library Statistics 2013 - Cells 39 to 51
Libraries_Profile Page 32 25/02/2014 D2: Audio, Visual, Electronic & Other Stock (continued)
at 31 March 2013 Number per 1,000 pop Avg
For Reference 0 0.0 0.5 Lending Stock 0.0 0.5 Sound - Music 7,302 35.3 22.0 Sound - Adult Talking Books 5,926 28.7 32.8 Sound - Children's Talking Books 1,476 7.1 5.6 Video & DVDs 6,159 29.8 26.5 Multimedia & Open Learning 537 2.6 1.0 CD-ROMs & Software 0 0.0 0.2 Electronic - eBooks 0 0.0 4.4 Electronic - eAudio 1,152 5.6 2.0 Electronic - eAudiovisuals 0 0.0 0.0 Reserve Stock 888 4.3 4.5
Total Audio Visual Stock 23,440 113.3 99.9
graph shown per 1,000 population
180 Total Audio Visual Stock 160 140 120 100 80 60 40 20 0 fmduawr k t zexnhs
Source: CIPFA Public Library Statistics 2013 - Cells 39 to 51
Libraries_Profile Page 33 25/02/2014 D2: Audio, Visual, Electronic & Other Stock (continued) graphs shown per 1,000 population 6.0 Reference Stock 5.0 4.0 3.0 2.0 1.0 0.0 z em f r t d xwu s n k h a
60 Music Stock 60 Adult Talking Book Stock 50 50 40 40 30 30 20 20 10 10 0 0 fkwdmzxrtuaesnh ma h n u t s d r wx f e k z
12 Children's Talking Book Stock 70 Video & DVD Stock 10 60 50 8 40 6 30 4 20 2 10 0 0 u zfrntwesdkhxma famurkdwtnxhzes
3 Multimedia & Open Learning Pack 0.8 CD-ROM & Software Stock 3 Stock 0.6 2 2 0.4 1 0.2 1 0 0.0 uws z dx f r e t nhmk a umf e r k t x zw s n h d a
30 eBooks 6 eAudio 25 5 20 4 15 3 10 2 5 1 0 0 edf skur zxwtnmha wuhdarmf eszx tnk
1.0 eAudiovisuals 35 Reserve Stock 30 0.8 25 0.6 20 0.4 15 10 0.2 5 0.0 0 zxwutsrnmkhfeda zdr tuweaxsnmkhf
Source: CIPFA Public Library Statistics 2013 - Cells 39 to 51
Libraries_Profile Page 34 25/02/2014 D3: Book Acquisitions 2012-13 Actuals graphs shown per 1,000 population
120 Adult Fiction Acquisitions Number per 1,000 pop Average 100 Reference Books 309 1.5 2.3 80 Lending Stock 60 Adult Fiction 13,650 66.0 55.8 40 Adult Non-Fiction 8,011 38.7 26.9 20 Children's Fiction 8,912 43.1 35.3 0 askwzefmrutdhxn Children's Non-Fiction 1,442 7.0 6.4
Total Book Acquisitions 32,324 156.3 126.7
80 Adult Non-Fiction Acquisitions 70 60 50 250 Total Book Acquisitions 40 30 200 20 10 150 0 s kawf rmteduzhxn 100
50 70 Children's Fiction Acquisitions 60 0 50 sakwf er z tmhudxn 40 30 20 10 0 khtswaf erzmudxn
10 Reference Book Acquisitions 20 Children's Non-Fiction Acquisitions 8 15 6 10 4
2 5
0 0 rzsafemwutxhknd esf zawmkhxtrudn
This tree diagram analyses each type of stock as a percentage of total book acquisitions. Your authority's value is followed by the average value in italics.
Reference Books Adult Fiction 1.0% 1.8% 42.6% 44.9% Adult Non-Fiction Book Acquisitions Lending Stock 25.0% 21.6% 99.0% 98.2% Children's Fiction 27.8% 28.3% Children's Non-Fiction 4.5% 5.2% Source: CIPFA Public Library Statistics 2013 - Cells 32 to 38
Libraries_Profile Page 35 25/02/2014 D4: Audio, Visual, Electronic & Other Acquisitions 2012-13 Actuals 5.0 Reference Acquisitions graphs shown per 1,000 population 4.0
Number per 1,000 pop Avg 3.0
For Reference 00.00.3 2.0 Lending Stock 1.0
Sound - Music 837 4.0 1.5 0.0 frzxwutsnmkheda Sound - Adult Talking Books 769 3.7 3.5 Sound - Children's Talking Books 317 1.5 0.5 Video & DVDs 1,325 6.4 4.1 6 Music Acquisitions * 5 CD-ROMs, Software & Multimedia 70.00.1 4 eBooks 00.01.5 3 eAudio 1,152 5.6 1.1 2 eAudiovisuals 00.00.0 1 Total Audio Visual Acquisitions 4,407 21.3 12.6 0 fwut z r kmxdsnhea 30 Total Audio Visual Acquisitions
25 7 Adult Talking Book Acquisitions 6 20 5 15 4 3 10 2 1 5 0 0 sahfezrwmkntdux fwr uaek tmsdzhnx
2.0 Children's Talking Book Acquisitions
1.5 6 eBook Acquisitions 5 1.0 4 0.5 3 2 0.0 we z f r k t s udxnmha 1 0 defsukrzxwtnmha 10 Video & DVD Acquisitions
8
6.0 eAudio & eAudiovisual Acquisitions 6
5.0 4 4.0 2 3.0 0 2.0 mf rk tawudhxnezs 1.0 0.0 war eudsmf zxtnkh 1 CD-ROMs, Software & Multimedia Acquisitions* 1 1 1 0 0 0 * Includes CD-ROMs & Software, Multimedia & Open Learning s f rwtuxznmkheda
Source: CIPFA Public Library Statistics 2013 - Cells 52 to 63
Libraries_Profile Page 36 25/02/2014 D4: Audio, Visual, Electronic & Other Acquisitions (continued)
This tree diagram analyses each type of stock as a percentage of total audio visual acquisitions. Your authority's value is followed by the average value in italics.
For Reference Music 0.0% 2.5% 19.0% 11.9% Adult Talking Books 17.4% 28.1% Children's Talking Books 7.2% 4.4% Videos & DVDs Audio, Visual, 30.1% 33.1% Electronic & Lending Stock Multimedia & Open Learning Packs Other Acquisitions 100.0% 97.5% 0.2% 0.7% CD-ROMs & Software 0.0% 0.0% eBooks 0.0% 12.5% eAudio 26.1% 9.2% eAudiovisuals 0.0% 0.0%
Source: CIPFA Public Library Statistics 2013 - Cells 52 to 63
D5: All Acquisitions (Books and Audio Visual)
Acquisitions Number per 1,000 pop Average 2008-09 30,053 150 210 2009-10 35,325 174 216 2010-11 40,255 194 182 2011-12 30,485 148 153 2012-13 36,731 178 139
Acquisitions per 1,000 population: Time Series
250
200
150
100
50
0 2008-09 2009-10 2010-11 2011-12 2012-13
Portsmouth Average
Source: CIPFA Public Library Statistics 2013 - Cells 38 & 63
Libraries_Profile Page 37 25/02/2014 D6: Lending Stock Replenishment Rate
Lending Stock Years Average • Time taken in years to replenish the lending stock on
Replenishment Rate8.1 8.5 open access or available on loan at 2012-13 rate.
40 Lending Stock Replenishment Rate 35 30 25 20 15 10 5 0 n xdumhfwat rekzs
Source: CIPFA Public Library Statistics 2013 - (Cell 29 + Cell 49) / (Cell 37 + Cell 62)
Libraries_Profile Page 38 25/02/2014 SECTION E: PERFORMANCE
• The CIPFAstats Public Library Statistics primarily collect cost and quantity figures. Here we analyse the performance data included, in particular the results of the lastest PLUS surveys*.
100% Library is 'Very Good' or 'Good' 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% zwut f dsmhknxrea
(See page 39 for details)
Section Contents
Page 40 E1: Requests
% supplied in 7, 15 and 30 days
Page 41 E2: Adults Public Library Users Survey (PLUS)
Satisfaction Measures
Page 42 E2: Childrens Public Library Users Survey (PLUS)
Satisfaction Measures Outcome Measures
*Public Library Users Survey (PLUS)
This PLUS data is the feedback from the individuals who makes use of library services. It contains the views of children, young people and adults from diverse neighbourhoods who have been surveyed on a variety of topics including books, homework and computers. Examples of the way the PLUS data is used includes, for example, demographic profiling to determine demand amongst key groups for services.
If you would like to learn more about PLUS please contact [email protected]
Libraries_Profile Page 39 25/02/2014 E1: Requests 2012-13 Actuals Percentage Supplied Authority Average
within 7 days 54% 61% within 15 days 64% 74% within 30 days 75% 85%
90% Percentage supplied within 7 days 80% 70% 60% 50% 40% 30% 20% 10% 0% x mntehudk fws r az
100% Percentage supplied within 15 days 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% xtmehnf durkswaz
100% Percentage supplied within 30 days 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% xhtmef nsdurkawz
Source: CIPFA Public Library Statistics 2013 - Cells 84 to 86
Libraries_Profile Page 40 25/02/2014 E2: Public Library User Survey (PLUS) Over 16
Survey Year: .. Authority Average Proportion who view their library opening hours as 'very good' or 'good' na 86% Proportion who find the choice of books as 'very good' or 'good' na 79% Proportion who view their library as 'very good' or 'good' na 93%
Library Opening Hours are 'Very Good' or 'Good' 100%
90%
80%
70%
60%
50%
40% z wu t f s knmdax r he
Choice of Books is 'Very Good' or 'Good' 100%
90%
80%
70%
60%
50%
40% zwu t f dsxmnaekr h
Library is 'Very Good' or 'Good' 100%
90%
80%
70%
60%
50%
40% zwu t f dsmhknx r ea
Source: CIPFA Public Library Statistics 2013 - Cells 157 to 159
Libraries_Profile Page 41 25/02/2014 E3: Public Library User Survey (PLUS) Under 16
Survey Year: .. Authority Average Proportion who view their library to have convenient opening hours na 86% Proportion who find it easy to access the library na 97% Proportion who view the books in their library as 'good' na 81% Proportion who view their library as 'good' na 88%
100% The Library is open when I want to come in
90%
80%
70%
60%
50%
40% zxwutsnmkhfedra
100% Library is easy to get to
90%
80%
70%
60%
50%
40% z xwu t s nmkh f eda r
100% Books are 'Good'
90%
80%
70%
60%
50%
40% zxwutsnmkhfedra
100% Library is 'Good'
90%
80%
70%
60%
50%
40% zxwutsnmkhfedra
Source: CIPFA Public Library Statistics 2013 - Cells 160 to 163
Libraries_Profile Page 42 25/02/2014 E3: Public Library User Survey (PLUS) Under 16 (continued)
Proportion who view their library to have helped them: Authority Average Read better na 56% Do better at school na 36% Use computers better na 23%
Make friends na 25% Join in and try new things na 39% Learn and find things out na 56%
60% Using the Library has helped to read better 45% Using the Library has helped to do better 40% at school 50% 35% 40% 30% 25% 30% 20% 20% 15% 10% 10% 5% 0% 0% zxwutsnmkhfedar zxwutsnmkhfedar
35% Using the Library has helped to use 35% Using the Library has helped to make computers better friends 30% 30% 25% 25% 20% 20% 15% 15% 10% 10% 5% 5% 0% 0% zxwut snmkhfedar zxwutsnmkhfedar
50% Using the Library has helped to join in & 60% Using the Library has helped to learn and 45% try new things find things out 40% 50% 35% 40% 30% 25% 30% 20% 15% 20% 10% 10% 5% 0% 0% zxwutsnmkhfedar zxwutsnmkhfedra
Source: CIPFA Public Library Statistics 2013 - Cells 164 to 169
If there are no figures for your authority in Section E2 & E3, your authority may not have taken part in the PLUS surveys recently. For more information contact [email protected]
Libraries_Profile Page 43 25/02/2014 APPENDICES
• Information to help you get the most out of the report.
APPENDIX 1 - Comparative Bar Charts Page 45
The report makes a great deal of use of one simple type of chart that is used by many organisations including the consultants McKinsey & Co. to display data simpy and effectively. This section provides a detailed overview of the chart and instructions on how to read the charts to get the most out of them.
APPENDIX 2 - Background Information Page 48
This appendix provides comparisons for educational achievement, deprivation, area, population and population density as all these can have in impact on libraries planning.
APPENDIX 3 - Financial Information Page 50
This appendix provides more detailed tables of the financial data analysed in section B.
APPENDIX 4 - Other CIPFA Libraries Services Page 52
Links to other services that CIPFA provides for library authorities.
APPENDIX 5 - Contact Us! Page 52
Let us know what you think and how we can make the profile more useful.
Libraries_Profile Page 44 25/02/2014 APPENDIX 1 - Comparative Bar Charts
Comparative bar charts
This type of chart is the backbone of our report. It enables us to display the data for the entire group efficiently, displays clearly to readers where their authority sits compared to the group and provides key information about the range of values being compared.
While we hope these charts will be intuitive to many readers, some readers will benefit from a little more information. In this appendix we clarify how these charts work and present techniques for getting the most out of the them.
Example 1: Anatomy of a comparative bar chart
This chart displays fictional user satisfaction data for 25 authorities. Each bar represents an individual authority and the bar for the reader's authority highlights in black.
The values for the authorities are displayed in order starting at the highest value at the left of the chart and dropping to the lowest at the right of the chart.
In this example, the black bar highlights on the left of the chart, showing that the authority is performing strongly (has a high value) for this indicator when compared to the other 24 authorities.
The horizontal black line is the average value for the group. In this example it can literally 'be seen' that the authorities user satisfaction is clearly above average as the black bar is taller than the height of the average line.
The y-axis shows the scale and enables readers to judge the values of individual authorities and the average. While readers natually cannot read exact values off the chart, your authority's own value and the group average will be displayed near the chart, often with the associated raw data.
• group average
• comparator authority
• your authority
Example 2: Comparative bar charts for reports with small numbers of authorities
This example displays fictional income data for 12 authorities.
Authorities can request copies of this report using any grouping of authorities that they wish (e.g. small regional groupings, nearest neighbours or family groupings, core cities up to the whole of Britain).
For small groupings of authorities (19 or less) we display letters under the charts and provide a key in the report to enable readers to identify each of their comparator authorities individually.
• letters enable readers to identify specific authorities
Libraries_Profile Page 45 25/02/2014 Example 3: Zero values and unavailable data
Zero values: In some cases the value for any authority might be zero, in this case the value 'displays' as a bar of zero height (i.e. no bar) on the right of the distribution (which follows the pattern of lowest values to the right of the chart).
Unavailable data: In other cases there may not be data available, either because the data were not supplied, or because the data supplied have been rejected. These are displayed by missing bars on the left of the chart.
Averages: Zero values are included in the average as they are genuine values for authorities. The average however excludes unavailable data.
This chart shows fictional agency staff costs for 12 authorities. The four missing bars can potentially cause confusion, however it will quickly become second nature to readers.
In this chart, authorities q, f and a have no spend on agency staff, i.e. they have not used agency staff and therefore their values are genuinely zero. However the use by authority h is unknown and has been excluded from the analysis (represented by the gap on the left of the chart). The chart average is based on only 11 authorities as authority h is excluded.
Example 4: Comparisons with large numbers of authorities
When a large number of authorities are displayed the individual bars get so small that they start to merge. The value for your authority should still be clearly visible as the black bar. While individual bars cannot be seen, this does not detract from the readers ability to compare their value to the group, or learn about overall range of values.
This chart shows fictional overhead costs for 150 authorities. By looking at the shape of the graph and position of the black bar and average line the following information can be observed.
• The black bar authority has a very low figure, being less than a third of the group average. • Data were not available for around 10% of the authorities (gap on left of the chart). • 5% of the authorities report either zero or miniscule costs (gap on right of the chart). • There is great variation in these costs, as the distribution slopes smoothly from left to right showing that there is no 'typical' value for this cost.
Libraries_Profile Page 46 25/02/2014 Examples 5-8: Example distributions and help in interpreting them
The distributions of values shown on the charts can vary greatly. Here we show some examples to help readers understand how the distributions can vary. In each case we will keep the black bar authority's value the same and the group average the same, however the shape of the graph and distribution of the groups values are varied to give quite different pictures of the example authority's costs.
• This chart shows a very common distribution (which a • This chart shows a straight sloping distribution. statistician would appropriately call the 'normal' • There is no consistency between authorities and no such distribution). thing as a typical value. • While there is a wide range of values (20-100) the • In this particular case the highlighted authority is above majority of authorities are in a much tighter range (about average, but not signficantly so. half are between 50 and 70). • In this particular case the highlighted authority has one of the highest costs.
• This chart shows little variation between authorities. • This distribution is quite rare, the chart clearly displays two distinct groupings of authorities. • In this particular case the highlighted authority is clearly the most expensive per 1,000 population. • In this case interpreting the highlighted authorities value is difficult and it is important to investigate the reasons behind this variation.
Quartiles We finish this introduction with a quick note about quartiles. Quartiles are a popular simple way to examine distributions of cost or performance data. Quartiles are produced by splitting the distribution into four quarters, as presented on the right. Mathmatically the word quartile refers to the boundaries between the quarters (called the lower quartile, median and upper quartile). In business & management the word quartile is more often used to refer to the quarters themselves. "Top quartile" is used to desribe the best quarter (e.g. highest performance) while "bottom quartile" refers to the worse (e.g. high cost or low performance). It is common approach to view "being in the top quartile" as a benchmark to be achieved, and "being in the bottom quartile" as a sign of problems. We do not show quartiles in this report, as this approach can be viewed as simplistic, and it does not fit in with the purpose of the report, which is to inform rather than judge. The reader should however compare the top and bottom charts and note how easy it is to quarter the distribution with the mind's eye.
Libraries_Profile Page 47 25/02/2014 APPENDIX 2 - Background Information
Educational Attainment
Average Educational Attainment 52.4% 56.9%
70% Percentage of pupils achieving 5 A*-C grades including English & Maths 60%
50%
40%
30%
20%
10%
0% dxzakmte fnuwhr s
Source: CIPFA Children's Services Actuals Statistics 2011-12 - Column 296
Deprivation
Average Index of Deprivation 25.4 27.5
45 Indices of Deprivation 40 35 30 25 20 15 10 5 0 shxnkdf tzwr uema
• The higher the index, the more deprived the authority is.
Source: CLG Indices of Deprivation 2010
Libraries_Profile Page 48 25/02/2014 Population
Average Population 206,800 245,100
500,000 Population 450,000 400,000 350,000 300,000 250,000 200,000 150,000 100,000 50,000 0 r kdf xmteuhwasnz
Source: ONS Mid 2012 Population Estimates
Area
Average Area 4,041 10,957
30,000 Area
25,000
20,000
15,000
10,000
5,000
0 nzdmxrkhfateuws
Source: ONS Area 2012
Population Density
Median Population Density 51.2 32.1
60 Population Density
50
40
30
20
10
0 wusr f k teahdxmnz
Libraries_Profile Page 49 25/02/2014 APPENDIX 3 - Financial Information For Portsmouth City Council Financial Information 2012-13 (Actuals)
Revenue Expenditure £ per 1,000 pop Average Employees 1,428,295 6,907 7,808 Premises 792,185 3,831 2,000 Supplies & Services Books & Pamphlets - Reference 5,658 27 59 - Adult Fiction 82,484 399 418 - Adult Non-Fiction 57,678 279 258 - Children's Fiction 46,205 223 175 - Children's Non-Fiction 7,546 36 40 Newspapers, Periodicals & Magazines 20,745 100 114 1 Sound Recordings 25,004 121 133 2 DVDs, CD-ROMs, Software & Multimedia 19,774 96 75 3 Electronic & Online Products 42,093 204 145 Other Acquisitions 7,091 34 42 Bookbinding 2,796 14 7 Total Materials 317,074 1,533 1,464 Computing Costs 204,211 987 468 Other Supplies & Services 113,202 547 848 Transport 17,748 86 127 Third Party Payments 12,082 58 293 Support Service Costs 209,033 1,011 2,467 Total Revenue Expenditure 3,093,830 14,960 15,476
Revenue Income £ per 1,000 pop Average Overdue Charges (31,284) (151) (163) Reservation Fees (7,320) (35) (28) Lettings (24,366) (118) (75) Hire of Audio & Visual Materials (17,578) (85) (133) Electronic Revenue (249) (1) (34) Specific Grants (40,768) (197) (110) Provision of Library Services to other Local Authorities 0 0 (8) Miscellaneous - receipts from the public (63,321) (306) (268) Miscellaneous - corporate income (7,568) (37) (143) Total Revenue Income (192,454) (931) (963)
Net Expenditure (excluding Capital Charges) 2,901,376 14,030 14,513 Capital Charges 1,176,305 5,688 5,037 Total Net Expenditure (including Capital Charges) 4,077,681 19,718 19,549
Total Capital Expenditure 0 0 459
1 Includes Music, Adult Talking Books and Children's Talking Books (Cells 109 to 111)
2 Includes DVDs, Multimedia & Open Learning Packs and CD-ROMs & Software (Cells 112 to 113)
3 Includes eBooks, eAudio, eAudiovisual, Subcriptions and Online / Electronic Products (Cells 114 to Cell 118)
Libraries_Profile Page 50 25/02/2014 Financial Information 2013-14 (Estimates)
Revenue Expenditure £ per 1,000 pop Average Employees 1,298,600 6,279 7,860 Premises 679,016 3,283 2,036 Supplies & Services - Materials 333,820 1,614 1,655 Other Expenditure 485,472 2,348 3,742 Total Revenue Expenditure 2,796,908 13,525 15,293 Revenue Income (151,020) (730) (1,327) Net Expenditure (excluding Capital Charges) 2,645,888 12,794 13,966 Capital Charges 247,724 1,198 1,321 Total Net Expenditure (including Capital Charges) 2,893,612 13,992 15,288
Libraries_Profile Page 51 25/02/2014 APPENDIX 4 - Other CIPFA Libraries Services
• CIPFA Public Library Statistics
CIPFA are the leading independent source of data about local government services, undertaking more than 30 surveys annually. We have been collecting data relating to public libraries for more than fifty years. The data collected represents the most comprehensive source of information relating to measuring the performance of public library authorities in the UK.
A working group of local authority practitioners and central government representatives meet bi- annually to help shape the direction of the questionnaire and data that is collected to ensure that it is continually adapted to remain relevant in an ever-changing environment.
Datasets provide financial and non-financial information for local government managers engaged in comparative analysis and performance measurement. Subscribers to www.cipfastats.net have access to our historical archive of downloadable data in addition to a range of interactive and visual tools to help with further analysis. www.cipfastats.net/leisure/publiclibrary
• CIPFA Public Library User Survey (PLUS)
CIPFA have been developing and supporting a range of library survey tools, enabling authorities to collect feedback from users of their services, since 1995. This began with the launch of PLUS in 1995, which was followed by Children's PLUS in 1997, ePLUS in 2001 and the Home Delivery Survey in 2005.
Indicators from PLUS were adopted by the Audit Commission and the Department for Transport, Local Government and the Regions (DTLR now DCLG) for the collection of a number of Best Value Performance Indicators (BVPIs). It was also adopted by the Department for Culture, Media and Sport (DCMS) for their Public Library Service Standards (PLSS) and Public Library Impact Measures (PLIMs).
New from July 2012: The 2012 Adult PLUS survey has now been updated and includes new questions on transport, use of computers and living arrangements. The questionnaire and manual of guidance can be accessed by subscribers from www.cipfasocialresearch.net/subscribersarea, which will also include details on how CIPFA can help you to deliver your survey and make best use of the results. www.cipfasocialresearch.net
APPENDIX 5 - Contact Us!
We hope you have found the profile interesting and informative.
This is the third year of the profile and we aim for this to to be a user-led product that improves year- on-year.
Please help us improve the next round by contacting us with your thoughts and suggestions! [email protected]
We will also be happy to answer any queries you have regarding the profiles.
Libraries_Profile Page 52 25/02/2014